Kimkim Trip Reviews

4.8
Based on 16,462 ratings
Read 16,462 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Magical Time in Costa Rica
Costa Rica | May 24 - May 31, 2025

Michelle
Michelle R.
Los Angeles, CA | Reviewed on Jun 09, 2025
This was my first time to use a travel agency as I usually enjoy putting together a trip and think that I can get the best deal. This was a trip for me, my husband and our 19-year-old daughter. I was so impressed with the details of the questions of what we were looking for with our vacation and even more impressed with how quickly Holden responded and put together a fabulous itinerary. It was such a blessing to have all the reservations and details put together and all questions I asked... Read more

This was my first time to use a travel agency as I usually enjoy putting together a trip and think that I can get the best deal. This was a trip for me, my husband and our 19-year-old daughter. I was so impressed with the details of the questions of what we were looking for with our vacation and even more impressed with how quickly Holden responded and put together a fabulous itinerary. It was such a blessing to have all the reservations and details put together and all questions I asked Holden were quickly answered. I think that I am now sold on using a travel agency and Kimkim is my number 1 choice!

Activity Reviews
Private Organic Cooking Class
Private Organic Cooking Class
Arenal/La Fortuna

I would say this event on our Costa Rica trip stood out as one of the best adventures. We loved meeting with Huber and his family. The extent of knowledge Huber had of the vegetation, the wildlife and the growing patterns of the produce was impressive. We loved going through and tasting the different leaves and bark and guessing what each one was. It was also really fun to actually pick the produce that we would be using later for the cooking portion of the class. The cooking process was truly authentic being in Huber's family kitchen. It was such an amazing experience! The three of us (me, my husband and our 19yo daughter) prepped the food and I helped Huber's mom (Haidy?) with cooking the arroz con pollo and while husband and daughter put together the salad with fresh pickings from the yard. We also learned how to make fresh tortillas (I've already bought the ingredients back here at home!) and made those straight on the cooktop. I got to learn to make my favorite Central American side of fried Plantains and am so excited with that knowledge. The family was more than generous with sharing their knowledge, time and space with us. These kind of authentic experiences are what I enjoy best about visiting other cultures. Highly recommended!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak & Snorkel Tour in Tamarindo Bay
Kayak & Snorkel Tour in Tamarindo Bay
Tamarindo

I've been snorkeling before, but this was such a great experience. Jeffery was our guide and Nico, el jefe, picked us up and helped along the way. We felt accomplished taking the kayaks to the island. Then Jeffery spent the time walking us along the island teaching us about the wildlife. I find Costa Ricans just love their planet and everything that provides for them! We snorkeled in shallow water and while the sea life wasn't as bright or colorful as some places, I've been, it was still magnificent to see. When we got back we enjoyed a treat of fresh pineapple and mamon verde. I loved being introduced to a new food while on a snorkeling adventure! Jefferey and Nico were fabulous guides and we hope to run into them again on our next visit to Costa Rica!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna

We very much enjoyed our private excursion with Mariano! We live in Arizona and love to hike and were enthralled with the chance to hike in a very different atmosphere with very different plants and critters. My head was on swivel as I was searching high in the trees for monkeys and sloths and low on the ground for frogs and snakes. Our group consisted of me, my husband and our 19yo daughter. The trails were great to follow and the end of May was a great time because there weren't too many others on the path. Now I'm scared of walking on things where I can see the ground, but the hanging bridges were fine as long as I didn't look down! What a great experience! Now our guide, Mariano, was so very knowledgeable and just as excited as us with each find. If there is a way to ask for a guide on this adventure, Mariano is your guy!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jun 10, 2025

Thank you Michelle for taking the time to write a thoughtful review. I'm so glad that you enjoyed the activities that we chose for you. This is one of the best cooking classes and it sounds like you made great memories with authentic Costa Rican experiences. I'm sure the family was happy to spend time with you in the kitchen!

Thank you
Holden Ketchum
Serendipity Adventures

Hakim - a great planner @ KimKim; Mohamed a fabulous driver and commentator.
Morocco | May 21 - May 31, 2025

Y
Yvonne C.
Newark, NJ | Reviewed on Jun 09, 2025
Hakim Alibouche at KimKim made the planning seamless and easy, even with last minute changes and requests. I highly recommend using KimKim instead of trying to patch up things separately through other travel sites. There is a real advantage in having someone liaise with local travel companies, riads and tour guides. Saves time and is much less stressful!! We were lucky with Mohamed as our driver. Always upbeat, cheerful and on time and ready with good local advice of things to do and... Read more

Hakim Alibouche at KimKim made the planning seamless and easy, even with last minute changes and requests. I highly recommend using KimKim instead of trying to patch up things separately through other travel sites. There is a real advantage in having someone liaise with local travel companies, riads and tour guides. Saves time and is much less stressful!! We were lucky with Mohamed as our driver. Always upbeat, cheerful and on time and ready with good local advice of things to do and see. A real pleasure to spend all that car time with Mohamed and find out more about his homeland. We had some great conversations and laughs. Mohamed made this a really special trip. Cant thank him enough for taking care of us. Our guides in Casablanca, Meknes, Fes and Marrakesh were all well informed, committed and passionate about their cities, their history and distinctive culture and craftspersons. A great learning tour and introduction to Morocco. Would love to go back and explore other areas - so much to see and experience.

Hotel Reviews
Riad Braya
Fes Medina

A lovely quiet riad not too far from the car dropoff point. Had the best viennoiseries for breakfast - really fresh and fluffy! Comfortable room and great bathroom. Enjoyed the rooftop and the lounging chair and table outside our room. Beautiful courtyard, airy and light. A great experience.

Authenticity & Character
Location
Not too far from car drop off point and also a short straight walk to a public square.
Staff
Cleanliness & Comfort
Imperial Glory Lodges
merzouga

True glamping in the desert. Did not expect a real shower, bathtub and toilet. All with running hot and cold water. Very comfortable. Impressed with the food - catering out in the desert cant be easy and to provide such a variety of dishes for breakfast and dinner is a real feat. Food was delicious and fresh. Nice area after dinner to listen to music and look up at the desert sky. Would recommend at least two nights there. During the second day, we were booked for quad biking in the dunes and we were given the courtesy of a day room at the Nasser Palace (same ownership?), which had a lovely refreshing pool to dip and sit in till the afternoon expedition. This was a real treat. To just relax by a pool and have lunch to avoid the heat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou

Did not expect such a lovely riad in the middle of nowhere! It was a welcome break from the long car drive to Marrakesh from Merzouga. Great hotel. Fabulous and extensive dinner buffet - to cater for all tastes. Huge variety of entrees and desserts. Staff very courteous. Rooms roomy and well appointed. Very quiet and peaceful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Dar Sara
Marrakech

Conveniently located, not far from the car drop off point. We had a lovely top floor room with a private outdoor balcony/rooftop space. Very comfortable and clean and cool. Thank goodness for AC!!! (it hit 40 degrees plus while were were there!) Staff were friendly and helpful. Easy to find and go to and from. Nice to sit on the ground floor in the courtyard and just chill out. Quiet and relaxing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tour in Fes
Guided Tour in Fes
Fes

Enjoyed our tour immensely with local guide. The medina is such a labaryinth - you really need a local to take you through. Such a special medina. All those different sections, spices, butchers, herbalists, tanneries! Not to mention the madrassas, mosques and other historic places.

Quality of Experience
Guides, Drivers and Staff
Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud
Morocco

Highly recommend at least two nights in the desert. So special. Nothing like it. Had beautiful weather day of arrival and a leisurely camel walk into the sunset. The second day we experienced a sand storm - so really appreciate the landscape and the way it can change so suddenly.

Quality of Experience
Food
Guides, Drivers and Staff
Guided 4x4 Desert Adventures in Erg Chebbi
Guided 4x4 Desert Adventures in Erg Chebbi
Morocco

With this tour you really appreciate the landscape and the difficulty of travelling over it. It's a bit awkward or strange to visit a Berber village - yes, a little touristy, but you do get an appreciation of the hardships of living in this harsh environment, and understand why some have chosen to live in a village instead of continuing life as a nomad.

Quality of Experience
Guides, Drivers and Staff
Transport
1-Hour Quad Excursion in the Sahara Desert
1-Hour Quad Excursion in the Sahara Desert
Merzouga

Son and hubby loved the experience of zooming up and down the dunes on the quad bikes. They are heavy and quite stable. I'm a total wuss. So relieved when the tour guide took over for me. Got to appreciate the vastness of the desert. Goes on till through to the horizon. Quite amazing.

Quality of Experience
Guides, Drivers and Staff
Morning Guided Tour in Casablanca
Morning Guided Tour in Casablanca
Morocco

This was our first introduction to Morocco. A lot to learn and absorb - especially when one doesnt have any background in Moroccan history. The Hassan II Mosque is a must see. The scale and the workmanship is outstanding. Intricate and stunningly beautiful. And one of the very few mosques in the world where non-Moslems may visit. There is a museum in the medina on the history of Casablanca - worth stopping and spending more time here.

Quality of Experience
Guides, Drivers and Staff
Transport
Hammam & Massage Treatment
Hammam & Massage Treatment
Casablanca

Great massage. Feel super clean and refreshed afterwards.

Guided Tour of Volubilis
Guided Tour of Volubilis
Morocco

Fascinating roman ruins. Our guide was a little rushed. But you can wander and go at your own pace. It is a big site. Who knew that the largest Roman ruins in North Africa are here! Some well preserved mosaic floors. You're in the sun, with no shade. So wear a hat!

Quality of Experience
Guides, Drivers and Staff
Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco

Really enjoyed our local guide Hanyn. This was a "must do" tour - got to eat some real local foods and was able to recreate our steps and go back the next day to some of our favorite stalls. Loved the fresh mesmen pancakes, yoghurt drink and traditional harira soup. Lots to eat and taste. Be adventurous - snails, stews and stuffed pitas. Go with an appetite. Guide was very attentive to allergies. Lots of fun and an opportunity to try some real local food. Not just for tourists!

Quality of Experience
Guides, Drivers and Staff
Guided tour of Meknes
Guided tour of Meknes
Meknes

Lovely former royal city. Enjoyed our walk around and exploration of the medina. Our tour was on a Friday - so many shops closed - keep in mind that on Fridays one may have to adjust one's schedule to take into account noon prayers, etc. Our guide was really interesting and knowledgeable. Nice smaller city to roam around. Not so crowded!

Quality of Experience
Guides, Drivers and Staff
Guided Tour in Marrakech
Guided Tour in Marrakech
Marrakesh

A great introduction to Marrakesh and its medina. Hanyn was very informative and gave us a lot of history and cultural perspective. There's lots to see - only a question of how much stamina one has to see it all! All the palaces and madrassas were so beautiful - easy to get overwhelmed by the tilework and painted ceilings. Quite spectacular.

Quality of Experience
Guides, Drivers and Staff
Cooking Workshop & Local Food
Cooking Workshop & Local Food
Morocco

First class facility and equipment. Teachers and commentary were excellent. All instructions were very clear and concise. Well thought out and presented class. Easy to follow - even for non-cooks. And of course the test is in the eating! Ha ha, you get to eat what you cook - lots of food. Beautifully arranged and a smooth operation. I cant wait to try cooking with a tagine at home!

Quality of Experience
Guides, Drivers and Staff
Traditional Hammam & Massage
Traditional Hammam & Massage
Morocco

A truly luxurious experience in a lovely hammam and spa. A real exfoliation scrub - you feel so much cleaner afterwards. A great way to end our trip in Morocco. This is a 5 star treatment. The staff are wonderful and you really feel pampered and taken care of. Even my hubby and son enjoyed it!!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jun 11, 2025
Dear Yvonne, Thank you so much for your kind words! It was truly a pleasure working with you and helping plan your trip. Taking care of those last-minute changes was no trouble at all, just part of the job! I'm glad you had a seamless experience with us at KimKim. Mohamed and our local guides are indeed gems, and I'm thrilled they made your journey through Morocco so enjoyable and enriching. I'm also happy that you liked all the accommodations we carefully selected for you. The same as... Read more

Dear Yvonne,

Thank you so much for your kind words!

It was truly a pleasure working with you and helping plan your trip. Taking care of those last-minute changes was no trouble at all, just part of the job!

I'm glad you had a seamless experience with us at KimKim. Mohamed and our local guides are indeed gems, and I'm thrilled they made your journey through Morocco so enjoyable and enriching.

I'm also happy that you liked all the accommodations we carefully selected for you. The same as for the activities!

We look forward to helping you explore more of Morocco whenever you're ready to come back!

Best,
Hakim

Argentina - Bottom to Top
Argentina | May 27 - Jun 5, 2025

Chris
Chris L.
Denver, CO | Reviewed on Jun 09, 2025
Agustina help us to plan our visit to Argentina. She answered every question and was able to accommodate all the changes we asked for. The first stop in El Calafate was full of adventure seeing multiple glaciers and ice bergs. Every detail was handled for us from local flights ( Buenos Aires to El Calafate) to our hotel (Hosteria Blanca Patagonia). Even the transfers from the airport always had someone waiting with a clear sign containing our name so we were never worried that we were... Read more

Agustina help us to plan our visit to Argentina. She answered every question and was able to accommodate all the changes we asked for.

The first stop in El Calafate was full of adventure seeing multiple glaciers and ice bergs. Every detail was handled for us from local flights ( Buenos Aires to El Calafate) to our hotel (Hosteria Blanca Patagonia). Even the transfers from the airport always had someone waiting with a clear sign containing our name so we were never worried that we were forgotten.

We then went north to Iguazu Falls. We enjoyed the same personal service. Aguas Grandes were always on time, they always knew our plan for the day (and even the next day) and always made us feel special. La Reserva Virgin Lodge was amazing! Tucked into the jungle it was quiet, serene and the staff were all friendly.

Ending our journey in Buenos Aires at the Casa Su Palermo. A modern, sophisticated and well located hotel.

I can't compliment enough all of our tour operators, guides, drivers, and hotel staff. Everything went off without a hitch.

Thank you KimKim team for a once in a lifetime trip!

Activity Reviews
Trekking on Perito Moreno glacier
Trekking on Perito Moreno glacier
El Calafate

What a fun "ice hike"! Walking around the glacier and eventually on the glacier was fantastic. The guides were all very knowledgable and eager to share. The glass of whisky with glacial ice at the end was a nice touch!

Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

It's impossible to describe the beauty of the falls. Pictures can not capture even part of the experience. Every angle you see something new and different. Truly amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Bike and kayak in Andresito
Bike and kayak in Andresito
Puerto Iguazú

Unfortunately we had a lot of rain the day before the bike tour and the roads were too muddy to navigate. Our guide still took us on a nice ride near the hotel and pointed out lots of fun facts about the trees and the jungle. The Kayak trip up the river was "ok". Don't get me wrong, standing in Argentina, being able to see Paraguay and Brazil and then kayak for a couple of hours on a beautiful day is hard to beat. But, at the end of the day, it wasn't terrible adventurous or exciting.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina

Words can not describe the sheer beauty! Every trail leads to a more unique and breathtaking view.

Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

The boat ride up the river and into the Devil's Throat is a must do. After seeing the falls from above and from the sides, riding right up to the base is amazing. So much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Jun 10, 2025

Hola Chris & Aidan,

Thank you so much for your kind words, It's been a pleasure for us and all the Mater Sustentable team working with you and get the best experience visiting our home country.
We really enjoyed organizing your trip, and we look forward to welcoming you back for more unforgettable experiences in the future!

All the best,

Juan Ignacio.

Amazing experience!
Italy | May 28 - Jun 8, 2025

R
Ruth E.
Springfield Gardens, NY | Reviewed on Jun 09, 2025
This is my second time using KimKim. My first trip was to Thailand. Both experiences were great. Andrea was a pleasure to work with. He fast with response and any changes needed to the itinerary.
All of our guides and drivers were great and on time. We had no issues with traveling to the different cities and different hotels. Overall I was happy with our travel agent Andrea and utilizing KimKim.
Read more

This is my second time using KimKim. My first trip was to Thailand. Both experiences were great. Andrea was a pleasure to work with. He fast with response and any changes needed to the itinerary.
All of our guides and drivers were great and on time. We had no issues with traveling to the different cities and different hotels. Overall I was happy with our travel agent Andrea and utilizing KimKim.

Hotel Reviews
Hotel The Square Milano Duomo
Milan

The hotel was really nice, clean, close to everything, room was spacious, aesthetically pleasing and has an amazing rooftop.

Authenticity & Character
Aesthetically pleasing and with an amazing rooftop.
Location
It was close to shopping and duomo
Staff
Cleanliness & Comfort
Very comfortable and clean
Hotel Mozart Rome
Roma

Cute hotel close to everything, Clean and nice rooftop. The food in the restaurant was good. Family suite should however have an option of a two full size beds instead of a queens with a pull out sofa.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Croce di Malta Firenze
Florence

We had a family room with a loft. We had twin beds downstairs with a full bathroom. Loft upstairs with a queens size bed had bathroom with a small shower. It was four adults we should have had the option of a queen size bed on the bottom floor.

Authenticity & Character
Location
Great location close to everything
Staff
Cleanliness & Comfort
Hotel La Bussola
Amalfi

Cute hotel, aesthetically pleasing,clean and has a beautiful rooftop. The beds however were hard

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Jun 11, 2025

Thank you very much for your nice words. It was a pleasure working with you and we are always happy to assist you for future trips.

We are still basking in the afterglow of an a...
Italy | May 14 - May 28, 2025

Kris
Kris B.
Minneapolis, MN | Reviewed on Jun 09, 2025
We are still basking in the afterglow of an amazing 2 week trip to Italy that found us in Venice, Florence, Sorrento and Rome as home bases. With 4 travelers and lots of moving parts, I was concerned that something was bound to go wrong, especially as it related to transport and finding our guides. Happily (and honestly unexpectedly), the trip was 100% seamless thanks to our travel specialist, Melanie. From the moment we interacted, I knew I was in good hands because she became a partner... Read more

We are still basking in the afterglow of an amazing 2 week trip to Italy that found us in Venice, Florence, Sorrento and Rome as home bases. With 4 travelers and lots of moving parts, I was concerned that something was bound to go wrong, especially as it related to transport and finding our guides. Happily (and honestly unexpectedly), the trip was 100% seamless thanks to our travel specialist, Melanie. From the moment we interacted, I knew I was in good hands because she became a partner who genuinely cared about what we wanted to do, offered excellent suggestions, and remained sensitive to cost considerations. We chatted frequently online and at one point, at a time when I was concerned about the travel logistics, Melanie actually called on a weekend to reassure me and to talk me through what to expect. I felt like I was dealing with a friend which put me at ease during the planning process. She was always prompt in her responses and always made me feel like she was my guardian angel for this trip.

Highlights of our trip included stays at the Hotel Kraft in Florence, a lovely boutique hotel with a grand view of the city and landscape, and the Grand Hotel Presidente Sorrento that offered spectacular views of the town, Mount Vesuvius and the Tyrrhenian Sea. We were surprised and delighted by every single one of our private tours that were led by friendly, highly knowledgeable guides. These guides all treated us to "front of the line" access and provided an "insider" perspective that made the tours particularly enjoyable. Favorites included:

The "Best of Venice with Cicchetti Experience" -- Giovanni, our guide, led us on a walking tour to see such sights as the Rialto Bridge and local markets as well as the less-seen neighborhoods of Venice. Our tour included a leisurely stop for cicchetti and drinks in a local square and lunch at one of his favorite off-the-beaten-path restaurants where we were free to order what we wanted;

The Deep Wine Chianti & San Gimignano tour in Tuscany -- wow, just wow! San Gimignano is a gem of a place... we wished we'd had more time to spend in the village with Hilaria, our amazing guide. The wine tastings were exceptional, particularly at the Terre di Sovernaja, a family owned winery led by Frederico. In addition to tasting various wines and olive oils, we enjoyed lunch made by Nonna in the family home;

Cooking class at La Lemonaia -- like the aforementioned, this was an experience that was more than we anticipated. Our experience started with an informativel tour of the lemon grove located just a short walk from Sorrento's city center. At the end of our tour, we had a sit-down tasting of limoncello, lemon marmalade, lemon sorbet and other accompaniments. After being gifted with a bottle of limoncello and marmalades to take home, we had our own private cooking class with Chef Rosaria in the lemon grove's outdoor covered kitchen. What a great evening, eating the pasta and tiramisu we prepared in our own private outdoor space, surrounded by lemon trees!

This was a trip to celebrate our daughter's college graduation and we could not have planned it any better. A special thank you to KimKim and especially to Melanie for a trip we will never forget!

Hotel Reviews
Hotel Ruzzini Palace
Venice

We loved the location of Hotel Ruzzini Palace; staff were exceptional and very friendly. The hotel has a cozy bar offering great cocktails -- the perfect place to enjoy a pre-dinner cocktail and unwind at the end of each day. Great breakfast with plenty of selections.

Authenticity & Character
Beautiful sitting area. Charming hotel.
Location
A less busy square that is close to restaurants and shopping. Short walk to everything.
Staff
Attentive, welcoming, helpful, aim-to -please.
Cleanliness & Comfort
Grand Hotel President Sorrento
Sorrento

We loved this hotel because the views were unmatched! From our seaside room, we could see Napoli, Mount Vesuvius, the Sorrentine Peninsula and the Bay of Sorrento. That itself was an experience we will never forget. The rooms were spacious as were the bathrooms (ample vanity top). Loved that the beds were situated in the center of the room to take advantage of the unbelievable view. Plenty of storage space and plenty of space to move around within the room. (Note that we would not want a room that was NOT seaside as those overlook the parking lot and have no view.) Although the hotel feels a bit dated stylistically, it is clean and again, the views -- day and night -- more than make up for it. The Bar and Restaurant areas are large with floor to ceiling windows as well as outdoor seating. The pool and garden areas are beautiful. We enjoyed soaking in the Sorrento sun while enjoying the view. The only downside to the hotel is that it is not easily accessible to town. The hotel does run an hourly shuttle service that often does not have enough seating for those who wish to use it during peak hours...in those cases, the shuttle runs a loop to ensure that all guests are accommodated. We always took a cab back from town rather than waiting for the shuttle. We would definitely return to this hotel!

Authenticity & Character
Charming, unpretentious, beautiful views
Location
Really depends on what you are looking for. Spectacular for the view and tranquility. Not convenient to town, but nothing a shuttle or taxi can't solve.
Staff
Great service, from concierge to housekeeping, to bartenders and wait staff.
Cleanliness & Comfort
Kraft Hotel Florence
Florence

Very spacious rooms; ours had a terrace. Kind, friendly staff. The Kraft hotel has breathtaking 360 degree view of Florence and its surrounding areas from the top floor terrace that feels like a garden. Such a great place to enjoy a meal and/or drinks. The espresso martinis were exceptional! Located near the US Embassy, we appreciated that this was a quieter neighborhood...an approximate 15 minute (easy) walk to the Duomo area.

Authenticity & Character
The view felt like we were looking at a postcard of Florence!
Location
Quiet neighborhood but you did need to walk to get to main activities. Not a big deal for us.
Staff
Friendly and attentive
Cleanliness & Comfort
Relais Le Clarisse Rome
Rome

This was an interesting hotel that felt more like an Airbnb. This was our least favorite hotel, but I suspect this was based on our own personal taste and preferences. We had 2 rooms -- ours had the large terrace which was nice, but the room felt cramped with minimal storage space (hard with 2 suitcases and carryons) and a bathroom with no counter space at all. The breakfast area was undergoing construction so all breakfasts were delivered to the rooms. Ours was delivered 20 minutes late -- ordinarily not a big deal except that we were being picked up for a tour. The main desk closes at 8pm which means that the front doors are locked as well. Also, there were no stairs to the 2nd floor; only a small elevator that accommodates no more than one person/one suitcase or 2 people. There was a staircase next to our room but it was locked. From a potential fire perspective, this made me nervous.

Authenticity & Character
Not our style but it you are looking for a private garden setting that feels less like a hotel and more like you are renting a room, it's perfect.
Location
Great location from standpoint that it is near lots of restaurants, but it is a bit off the beaten track with respect to major sights.
Staff
Very kind front desk staff.
Cleanliness & Comfort
Felt dingy, but for some, that is probably some of the charm.
Activity Reviews
Walking tour to discover the best of Venice with "Cicchetti " experience
Walking tour to discover the best of Venice with "Cicchetti " experience
Venice

Love this! Giovanni was a great guide who led us on a walking tour of the popular sights and quiet neighborhoods. We especially liked walking through the market. He was so knowledgeable and friendly. Pace of the tour was not rushed; it was low key and very personalized. We enjoyed cichetti sandwiches and my husband's first Aperol spritz in a quieter neighborhood square...enjoyed the accordion player which was a bonus! Giovanni then took us to an authentic Venetian restaurant...both he and the owner offered up lots of meal suggestions before we were free to order as we liked. Ended our tour with tasty gelato!

Quality of Experience
We were able to see different sides to Venice, from the popular to the less touristy areas. Enjoyed great food.
Guides, Drivers and Staff
Giovanni was top notch!
Transport
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence

Mario Messineo was our tour guide. He met us at the hotel and from there, we proceeded to the Accademia. There seemed to be some confusion about our tickets as he did not have them with him when he picked us up; we had to stop to get them. No big deal. We were able to skip-the-line. The tour was good though it was at times difficult to hear Mario given his soft spokenness and the noise of others. Headphones might have been helpful.

Quality of Experience
Headphones so that we could hear our guide better.
Guides, Drivers and Staff
Transport
This tour didn't seem quite as organized, but still ok.
Deep wine Chianti and San Gimignano
Deep wine Chianti and San Gimignano
Florence

This was one of the highlights of our trip. We started with a tour of San Gimignano. Hilaria was our guide and she was so informative about the village. She worked to tailor our time around what we wanted, so we began with a stop for coffee, toured the village and came across one of her friends, a musician who played a hammered dolcima...magical! Wish we'd had more time here. We then ventured to Terra Di Sovernaja, a family owned winery led by so Federico Montagnani. We tasted 3 whites and 3 reds as well as 7 different olive oils from the winery. As proof that we enjoyed this tour, we ordered several cases of wine and olive oil to enjoy at home. This experience was made complete with a traditional Italian meal created by his mom, Nonna Silvama! Our final stop was to Il Colombaio where we enjoyed wine tastings with a focus on chianti Classico...again ordering several cases to enjoy at home. This was a stress-free trip with a private driver safely transporting us throughout the day.

Quality of Experience
Everything was 5 star!
Food
Guides, Drivers and Staff
Transport
Ravello, Amalfi & Positano
Ravello, Amalfi & Positano
Sorrento

Personally, we felt a visit to each of these towns was too much for one day. At our request, we spent about an hour at a ceramics factory to purchase items to ship, so that admittedly cut into our time, but even so, we didn't have enough time to really experience and appreciate each of these towns. The time spent in each of these 3 villages was no sufficient for anything more than shopping and/or eating. If we were doing this again, we would opt for 2 days.

Quality of Experience
Just not enough time
Cooking class in Sorrento
Cooking class in Sorrento
Sorrento

Such a fun experience! We started with a tour of the lemon grove -- didn't previously realize how much there was to know about growing lemons! Enjoyed a leisurely "lemon tasting" that included limoncello, lemon sorbet, lemon marmalade and assorted appetizers. This lemon tasting was an unexpected surprise. From there, we enjoyed a private cooking class with Rosaria. There was a lovely outdoor kitchen with our own private dining area. We made ravioli and gnocchi, eggplant parmesan and tiramisu for dessert. While the menu was "standard" and nothing out of the ordinary, per se, the overall experience exceeded our expectations. A special thanks to Chef Rosaria and to Francesca, our lemon grove guide. We left with small gifts, including a bottle of limoncello, assorted marmalades, and cooking aprons.

Quality of Experience
Food
Guides, Drivers and Staff
So fun to cook with Rosaria...she was delightful! Francesca also was a terrific lemon grove guide.
Transport
We had one way transportation to the Lemon Grove. Would have been impossible to walk back as originally suggested. We ended up taking a cab.
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

We enjoyed the golf cart tour, although it broke down 5 times in the middle of busy traffic! Not our driver's fault, but it was a little scary. Great way to see all the sights, stopping just a few times for pictures.

Quality of Experience
Guides, Drivers and Staff
Transport
Cart broke down several times.
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

We toured the Vatican Museums, the Sistine Chapel, and Basilica with Barbara, our private guide whose knowledge of all things Vatican and enthusiasm for same was astounding! Although ours was a private tour, Barbara used headphones with us so that we could clearly hear her among the crowds.

Quality of Experience
Guides, Drivers and Staff
Barbara shows a passion for the specialness of Vatican City, its artifacts, and its deep history.
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 11, 2025
Hi Kris, where do I start thanking you for such a lovely review! And oh my the photos, like something out of a magazine, you all looked stunning and love the photos! From day 1 I just knew I wanted to plan your trip to Italy. You had been before so together we found ways to experience Italy again without missing anything out for your daughter whilst still enjoying Italy yourself! It really did feel I was planning for a friend. You certainly did see and do a lot in such a short time and by... Read more

Hi Kris,

where do I start thanking you for such a lovely review! And oh my the photos, like something out of a magazine, you all looked stunning and love the photos!

From day 1 I just knew I wanted to plan your trip to Italy. You had been before so together we found ways to experience Italy again without missing anything out for your daughter whilst still enjoying Italy yourself! It really did feel I was planning for a friend.

You certainly did see and do a lot in such a short time and by the smiles it looks as though it was definitely a trip to remember.

All our guides and drivers spoke very highly about you all and it was a pleasure for us and for them to have you as guests.
I'm so pleased it all went above your expectations.

I look forward to booking your next trip to Italy Kris and enjoy the wine when it gets to you!

Take care and stay in touch!

Melanie

A Wonderful Trip.......with some surprises along the way!!
Switzerland | May 26 - Jun 4, 2025

W
Winnie H.
Canada | Reviewed on Jun 09, 2025
We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services,...
Read more

We just finished a wonderful 10-day trip in Switzerland……spending time in the Interlaken area, taking the Golden Pass to Montreux, then moving on to Luzern and Zurich. The weather had been erratic but cooperative most of the time, so no complaints!
In general, all three in the group really would like to commend and thank Clo and her team for planning and executing pretty well with the rundown of the entire itinerary.
However, with some of the planned activities and hotel/transfer services, there certainly are surprises......Some pleasant, but a few less so!

Hotels
• The Ameron Hotel in Luzern is great..... Comfortable, clean and efficient. Staff is very professional, knowledgeable and helpful.
• The NiMo in Luzern comes as a pleasant surprise. Although you informed us that the hotel has no air-coned rooms, it turned out that our rooms do have aircons, and there are also fans. Rooms are clean and spacious. The breakfast/reception area is also quite charming and well run. A very good find, thanks Clo!
• Hotel Lotschberg in Interlaken is ok in general in terms of room size/setup and reception staff support. But the housekeeping we encountered was terrible. Bathroom sinks and counters, and water glasses were not well cleaned, and so were toilet bowls. Body wash was not refilled, despite that we had requested it consecutively for two days. It certainly was not a very pleasant stay as I would have thought standard hygiene and amenities provision should be pretty basic with any 3-star hotel.

Activities
• The panoramic train ride is magnificent......And thank you so much for securing the Prestige seats. They are great!!
• On the day of the Bern tour, because I never was given a detailed rundown of the day's itinerary, we were surprised to learn that the whole group had been enrolled in a 2-hour cookie making class while visiting the Kambly place. Obviously the two men wouldn't want to join. I did go along for about half an hour and then quit. Honestly, should I have known ahead that this was included as part of the visit, I would have requested that the class be removed because it certainly wouldn't fit the profile of our group, and both the costs and time that had been put in for the class were wasted. There was NO tasting session at the Kambly place, and there was NO tasting session at the Emmental dairy. We did pass through stunning landscapes on the way, but we weren’t given any explanation by the guide about them (assuming that is the UNESCO Biosphere Entlebuch which was mentioned in the itinerary you provided!). We passed through a lot of farmhouses, but I don’t think we stopped at any of them to take a look or for pictures. All in all, the day passed along quite flat partly because the guide Henry didn’t provide much explanations (except when in Bern), and we were just driven from one place to another while missing the “meaning” of the sceneries in between.
• The Farm Walk and Cheese Tasting tour in Luzern was totally not what we had expected. Again, because I wasn't informed of the "details", we were all expecting some easy walk in a farm near Luzern, and then cheese tasting in the farm itself. It turned out that the guide Dave (who substituted Eve) brought us onto some kind of high grounds/farm/forest areas at Sonnenberg for walks and then picnicking with wines and cheeses brought in his backpack. Honestly, we were all skeptical about this approach of the tour when we heard Dave’s explanation at the start of the tour, because I did mention to you at the planning stage that “prolonged” walking in the mountains/forest is definitely not Philip’s preferred activity. However, despite that Philip was struggling a bit with the walking part, we all ended up enjoying it VERY much. The fields are so green, the calves are cute, and grazing cows with cowbells are quite a delight!! A very refreshing experience for us city people!! But still, I think I would appreciate if you can give me some kind of a headsup at the planning stage about the "off the beaten path" nature of this tour so that we can be more mentally and physically prepared.

Car Transfers
• All the car transfers from our arrival in Zurich airport up till our check in into the hotel in Luzern were handled by Marquis who was professional and attentive.
• Actually, when he did our various transfers in Montreux, he literally acted more like a guide to us - alking around town with us to different points of interests with great explanations. He was knowledgeable and professional, certainly very attentive to our preferences and needs (particularly because of Philip’s walking “limitations”). The walking tour that day was a pleasant surprise, and we had great commendations for Marquis.
• Marquis could not handle our transfer from Luzern to Zurich in person, so he had texted me ahead of time that he had assigned the transfer to Musa who was ok, but I was surprised that he did not help us with our luggage when we arrived at the NiMo Hotel in Zurich. He parked his car across the road from the hotel (I guess because of traffic rules), left the luggage of the street. So the three of us had to move five pieces of luggage across the road and into the hotel ourselvesl. My question: is this the usual practice?
• It was a total letdown with our transfer from the NiMo Hotel to Zurich Airport on the last day. I didn't get any news from Marquis about who the driver would be. Then at around 8:30am that morning I got a WhatsApp message from a guy called Mustafa saying that he was assigned the job and would arrive 10:30am as planned. Then at around 10:10am, a taxi guy arrived at the hotel reception claiming to pick up guests for airport, his look definitely not the same as Mustafa in the WhatsApp message. I was confused, and communicating with the taxi guy was near impossible because his English was minimal. Finally, this taxi guy made a few calls and with the translation help of the NiMo reception, I was made to understand that he was there in place of Mustafa. So we took his car to the airport and told him that we needed to find the terminal for Air Canda. We were left with our luggage at an airport entrance where there was NO Air Canada signage. I was anxious and so I tried to show him our flight itinerary to make sure he understood that we were looking for AC departure. He literally snatched the paper itinerary from my hand to look, papercut one of my fingers, kept waving us towards the airport entrance......Then just went up his car and drove away!!! That was downright rude and irresponsible! We literally felt just being dumped in front of the airport. Of course, we could definitely find our way in the airport to the right terminal and the right counter. But honestly, I would expect a more polite and helpful attitude/behavior from an average taxi driver......let alone the fact that we had actually paid for a private car transfer service. So, that was a pretty low note to end such a special trip!!

Anyway, I know this is a pretty long and detailed review, but please do understand that the comments I made are not meant as complaints. I just think that the KimKim team would like to know how your service providers are doing in playing out their different roles.
Overall, we all had a wonderful trip, and the fun we had is not going to get dampened because of the unpleasantness in just a few instances. But we certainly would remember those pleasant surprises that we picked up along the way.

Hotel Reviews
Hotel Lötschberg
Interlaken

Location is great. Staff support ok. Housekeeping below standard.

Authenticity & Character
Old building but relatively well kept.
Location
Convenient distance to various places.
Staff
Staffing at reception should be extended beyond 7pm.
Cleanliness & Comfort
Basic cleanliness and amenities provision need to be improved.
Ameron Luzern Hotel Flora
Luzern

Concierge staff is very knowledgeable and helpful.

Authenticity & Character
Location
Walkable distance to main station.
Staff
Cleanliness & Comfort
BOUTIQUE HOTEL NI-MO
Zurich

Rooms are airconed and spacious.

Authenticity & Character
Location
Walkable to Old Town area.
Staff
Cleanliness & Comfort
Activity Reviews
Bern - Swiss Capital & Countryside!
Bern - Swiss Capital & Countryside!
Switzerland

The actual experience fell short of what was detailed in the itinerary. - There was a scenic drive of Swiss countryside, but we were not told or explained by the driver guide that we were actually going through this so-called UNESCO Biosphere Entlebuch - There was a visit to the Kambly place, but we were surprised to find out that the group of 3 was enrolled in a 2-hour cooking class. We were NEVER told ahead of time.......that certainly wouldn't fit the profile of the group. And there was NO sampling session at Kambly. - There was NO sampling session at Emmentaler either. - We passes through a lot of farmhouses but there was no stop at any of them. We did stop for pictures at the top of some kind of farmland (with a Switzerland Grand Tour signage).

Quality of Experience
Guides, Drivers and Staff
The driver guide Henry was polite, but he acted more like a driver than a guide (except in the guided walk in Bern).
Transport
Lucerne Walking tour and Cheese Tasting
Lucerne Walking tour and Cheese Tasting
Lucerne

We didn't expect a farm walk, even less so, a walk on the high grounds/farm/forest at Sonnenberg. We also didn't expect doing cheese tasting on a bench with cheese and wine brought along in the backpack by the guide Dave. But it turned out we enjoyed the tour VERY much. The green fields, the grazing cows, the cheese and wine, and also Dave's stories were all a great delight!

Quality of Experience
Guides, Drivers and Staff
Transport
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!
Switzerland

Places we visited are special and memorable........particularly the Beatus Caves and the boat ride on Lake Thun. Interesting though that the guide Mike usually just left us at the entrance or at a certain drop point, and we were just given maps to walk around on our own. Is that the standard practice of being a driver/guide?

Quality of Experience
Guides, Drivers and Staff
Maybe the guide should be more "involved" in pointing out and explaining points of interests instead of leasing us just with maps to explore on our own.
Transport
Zurich Old Town, Cruise and Lindt Home of Chocolate
Zurich Old Town, Cruise and Lindt Home of Chocolate
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Jun 12, 2025
Hello Winnie;
Thank you for sharing your feedback about your recent trip to Switzerland. It was a pleasure to assist you on the organization!
I’m again truly sorry to hear that the experience didn’t fully meet your expectations.
Your comments are very important to me, and I appreciate you taking the time to point out areas where we can improve. I’m always striving to create memorable and seamless travel experiences, so your insights will help us do better.
Your satisfaction matters deeply,...
Read more

Hello Winnie;
Thank you for sharing your feedback about your recent trip to Switzerland. It was a pleasure to assist you on the organization!
I’m again truly sorry to hear that the experience didn’t fully meet your expectations.
Your comments are very important to me, and I appreciate you taking the time to point out areas where we can improve. I’m always striving to create memorable and seamless travel experiences, so your insights will help us do better.
Your satisfaction matters deeply, and I have at heart that travelers have an amazing time: which is why we proceeded to a financial compensation for the Zurich episod and while we are well aware it will not repare the wrong that was caused, we hope it will convince you to give us another chance for another trip to Switzerland or France for an incredible time!
We also made sure that all our partners are aware of what they can improve and we will pay careful attention to all of that.
Thank you so much for putting your trust in us,
Warmest regards,
Clo

Wonderful and worry-free Basque region experience!
Spain | May 24 - Jun 1, 2025

Phil
Phil R.
Pelham, AL | Reviewed on Jun 09, 2025
Our family had a wonderful and worry-free experience in the Basque region of Spain thanks to Alfonso’s detailed planning. During the trip Alfonso and his assistant Uhaina provided continuous communication, reminders and immediate responses to any questions. The hotel selections were extraordinary in comfort and location.
Our walking tour guide in San Sebastian, Juan, excelled in explaining the cultural and culinary history of the city. We especially enjoyed the variety in the pintxos...
Read more

Our family had a wonderful and worry-free experience in the Basque region of Spain thanks to Alfonso’s detailed planning. During the trip Alfonso and his assistant Uhaina provided continuous communication, reminders and immediate responses to any questions. The hotel selections were extraordinary in comfort and location.
Our walking tour guide in San Sebastian, Juan, excelled in explaining the cultural and culinary history of the city. We especially enjoyed the variety in the pintxos walking tour that highlighted traditional and modern tastings. In Bilbao our Guggenheim Museum guide, Susana, pointed out the uniqueness of the art, sculptures and the building itself in an entertaining and fun fashion. Our cooking class experience at Gastronomica Bilbao was not only instructive, but also delicious and we’ve already recreated the Basque cheesecake recipe! In Madrid, we were most impressed by the depth of knowledge shared by our guide, Jose, at the Prado Museum and Royal Palace.
This is our fifth vacation experience with KimKim and we value them as our planning partner.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Jun 09, 2025

Dear family.
This is a beautiful review for other travelers looking for a similar trip with us.
It was a great pleasure working with all of you.
See you again!

Brynn’s Italy - Cinque Terre, Amalfi, Florence & Rome
Italy | May 25 - Jun 7, 2025

M
Marnie G.
Atlanta, GA | Reviewed on Jun 09, 2025
Melanie from Kimkim made planning our niece’s 16th birthday trip a breeze. From start to finish Melanie was quick to respond and flexible with our many change requests. Once on the ground in Italy, Giovanna kept in touch daily to make sure we knew the plan for transfers and excursions. When we ran into a surprise, which only happened once or twice, Giovanna and the team resolved the issue quickly. We had great private guides (Stefano in Cinque Terre, Rafaela in Pompeii, and Paolo at the... Read more

Melanie from Kimkim made planning our niece’s 16th birthday trip a breeze. From start to finish Melanie was quick to respond and flexible with our many change requests. Once on the ground in Italy, Giovanna kept in touch daily to make sure we knew the plan for transfers and excursions. When we ran into a surprise, which only happened once or twice, Giovanna and the team resolved the issue quickly. We had great private guides (Stefano in Cinque Terre, Rafaela in Pompeii, and Paolo at the Colosseum in Rome were stand outs). The group tours were a bit of a let down after the private guide experience. Our transfer drivers were all early and efficient. Overall our KimKim experience was as fabulous and we will use them again!

Hotel Reviews
Relais Le Clarisse Rome
Rome

Great location, comfortable rooms, and very friendly staff. The breakfast was hearty and a great way to start our busy days.

Authenticity & Character
Location
Great restaurants and sights nearby.
Staff
Cleanliness & Comfort
Hotel Nazionale
Levanto

Easy walk from the train station and near the beach. The restaurant across the street was one of the best we tried in Italy. Loved that the hotel offered free beach towels and bike usage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alfieri9 Boutique Hotel
Florence

A little out of the way but walkable to all the sights. Hotel check in is across the street at another property which was a little confusing but we figured it out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Montestella
Salerno

Location is good for exploring Salerno but the property is aging. Our room had water damage on the walls and a shower that leaked. Breakfast was good. Lots of street noise at times from our room. Staff was efficient but aloof compared to staff at other properties.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Pesto making class
Pesto making class
Cinque Terre

This experience was a little weak. We enjoyed that it was a private experience but it was quick. We were just told the ingredients, instructed how to make it and then ate it. Enjoyed the local wine.

Quality of Experience
Food
Average pesto in a paper bowl.
Guides, Drivers and Staff
Transport
Loved Stefano
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

Incredible sights made all the more spectacular by our wonderful private guide Paolo. He made the place come to life and delivered his tour with passion and care. Wonderful experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

The group tour of the Vatican Museum & Sistine Chapel was very impersonal. The guide did not connect and the entire experience seemed rote and without feeling. The guide company was not real clear about what we were doing and were slow to get things started. Overall this was a painful experience.

Quality of Experience
Guides, Drivers and Staff
Private driver was great. Group guide was subpar
Transport
The Accademia Gallery tour - skip the line
The Accademia Gallery tour - skip the line
Florence

Loved the private guide who got us in quickly. He was a little had to understand but it was helpful to have his insights

Quality of Experience
Guides, Drivers and Staff
Transport
Lemon tour and cooking class
Lemon tour and cooking class
Italy

This was one of our favorite experiences in Italy. Incredible staff, amazing views, delicious food. This was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
On time and personable.
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy

Rafaela was incredibly knowledgeable and fun to be with. Pompeii is incredible and she made it even better. There was a mixup on the times of our tour so she was rushed and we didn’t get a full 2 hours but we made the most of it.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 15, 2025
Hi Marnie,
thank you so much for your review and for letting us know how your trip went. Sounds like you all had a lovely holiday and Brynn had a lovely birthday trip to remember.
Although I was in the backgroud the convierge always kept me up to date with your trip and I'm pleased Giovanna helped resolve a couple of issues you had during your stay.
Due to the holiday here in Italy we had to change the lemon tour and cooking class venue and it definitely sounds like we picked the perfect... Read more

Hi Marnie,
thank you so much for your review and for letting us know how your trip went. Sounds like you all had a lovely holiday and Brynn had a lovely birthday trip to remember.
Although I was in the backgroud the convierge always kept me up to date with your trip and I'm pleased Giovanna helped resolve a couple of issues you had during your stay.

Due to the holiday here in Italy we had to change the lemon tour and cooking class venue and it definitely sounds like we picked the perfect place for the perfect experience! So pleased you enjoyed it!

Sorry to hear about the hotel in Salerno, we will look into this, had we known at the time we would have done our best to change rooms for you.

I'm also sorry you didn't enjoy the Vatican tour, as you can imagine the Vatican has been taken over even more since the Pope's passing and with it being the Jubilee year too, not an excuse for the guide of course but I'm guessing it was also very busy; we will take this up with our supplier to make sure we do not use him again. Thank you.

I look forward to helping you plan your next trip to Italy and thanks again for trusting me and the team with your holiday.

Alla prossima!
Melanie

Amsterdam is an amazing place to visit
The Netherlands | May 28 - Jun 8, 2025

H
Harvey Z.
Pittsfield, MA | Reviewed on Jun 09, 2025
The guides were terrific. Itinerary was well planned. The only disappointment was the hotel in Amsterdam. Hotel 717 was beautiful with excellent staff and lovely breakfast. However, it was a 4th floor walk up with no lift and we were on the 4th floor with very steep stairs. They were unable to change our room. We managed. Read more

The guides were terrific. Itinerary was well planned. The only disappointment was the hotel in Amsterdam. Hotel 717 was beautiful with excellent staff and lovely breakfast. However, it was a 4th floor walk up with no lift and we were on the 4th floor with very steep stairs. They were unable to change our room. We managed.

Hotel Reviews
Hotel 717
Amsterdam

Beautiful historic hotel but no lift!

Authenticity & Character
Location
Walked to everything
Staff
Cleanliness & Comfort
Hotel de Tuilerieën
Bruges

Unable to stand in the shower because of slippery marble floor. Wore flip-flops to shower! Great breakfast. Staff was often not helpful. Refused to give us a second luggage rack.

Authenticity & Character
Location
Walked to everything
Staff
Cleanliness & Comfort
Activity Reviews
Public Transport Pass Amsterdam
Public Transport Pass Amsterdam
The Netherlands

Didn’t use it. Walked to everything

Amsterdam - Private guided walking tour on Jewish History
Amsterdam - Private guided walking tour on Jewish History
Amsterdam

Guide was very knowledgeable and pleasant.

Quality of Experience
Guides, Drivers and Staff
Amsterdam - Jewish Museum & Portuguese Synagogue
Amsterdam - Jewish Museum & Portuguese Synagogue
Amsterdam
Quality of Experience
Guides, Drivers and Staff
Amsterdam - Private canal cruise to Rijksmuseum
Amsterdam - Private canal cruise to Rijksmuseum
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Amsterdam - Anne Frank House
Amsterdam - Anne Frank House
The Netherlands

Special

Quality of Experience
Amsterdam - Rijksmuseum
Amsterdam - Rijksmuseum
The Netherlands
Quality of Experience
Amsterdam - Van Gogh Museum
Amsterdam - Van Gogh Museum
The Netherlands

Not to be missed!

Quality of Experience
Amsterdam - Daytrip to Marken, Volendam, Edam and Zaanse Schans
Amsterdam - Daytrip to Marken, Volendam, Edam and Zaanse Schans
Amsterdam
Quality of Experience
Guides, Drivers and Staff
Transport
Bruges - Private guided walking tour
Bruges - Private guided walking tour
The Netherlands

Very, very informative and made us really appreciate Bruges. Roland’s was exceptional.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Nadine Hikisch
Nadine
Nadine Hikisch
Local specialist in Huissen | Replied on Jun 10, 2025

Hi Harvey and Jan,
Thank you for taking the time to review your trip and for your valuable feedback. I am glad to hear that you had a wonderful time in the Netherlands and Belgium, and appreciated my part in planning it.
Wishing you all the best,
Nadine

Our fabulous 5 weeks in Spain & Portugal
Portugal | May 1 - Jun 3, 2025

Maggie
Maggie B.
Australia | Reviewed on Jun 09, 2025
We were not long into planning our 5 week independent trip in Spain and Portugal when we became overwhelmed with all of the options for sights to see, tours to take, accommodation to book and modes of travel. We quickly realised that we needed some local expert assistance, and we contacted KimKim travel through their on-line portal. It was the best decision we could possibly have made!! We provided KimKim with information about ourselves and our interests and the experiences we might... Read more

We were not long into planning our 5 week independent trip in Spain and Portugal when we became overwhelmed with all of the options for sights to see, tours to take, accommodation to book and modes of travel. We quickly realised that we needed some local expert assistance, and we contacted KimKim travel through their on-line portal. It was the best decision we could possibly have made!!

We provided KimKim with information about ourselves and our interests and the experiences we might like, with a rough outline of the places we wanted to go to. KimKim assigned us to Raquel Aceituno who is a Travel Specialist with Espiritu Travel in Spain. Right from the start, Raquel ‘got us’! She interpreted our needs perfectly and she came back with an itinerary that required very little tweaking to get it to just what we wanted! She added suggestions that only a person with local knowledge would know about. She recommended accommodations that were in terrific locations. For example, the Hotel Casa Morisca in Granada has remarkable views of The Alhambra and the surrounding hills and is with doubt one of the best we have stayed in. Raquel organised enriching walking tours for us and we particularly enjoyed the walking/foodie tours!! The walking tours satisfied our need for local and historical information and the foodie ones that also included tapas or pinxtos tastings left our tummy’s full and sated. All of the tour guides were extremely knowledgeable with great senses of humour and we enjoyed being in their company. The private transfer with Jesus from Granada to Seville was Raquel’s suggestion and we loved visiting Ronda en route. The driver, Jesus, gave us a lot of tips for driving in Spain along the way! Another outstanding guide was Paulo Pires who picked us up from our hotel in Lisbon and we visited Belem then Pena Palace in Sintra. We enjoyed a delicious lunch of Bacalhau à Brás at his family restaurant. Paulo was great company, and shared a lot of information with us and we followed some of his tips for the rest of our time in Portugal.

Communicating on-line was easier than we thought it would be, and taking into account the time difference between Australia and Spain, we found that Raquel replied to all of our queries in a very timely manner. Raquel quite clearly has a very good understanding of people and loves her job and it showed in the itinerary she prepared for us and the way she communicated with us. We also loved having the Trip Plan app whilst travelling and we felt confident that any urgent issues would be dealt with almost immediately.

Without a doubt, connecting with Raquel significantly enhanced our travel experience, providing us with memorable and enjoyable activities throughout our journey.

Thank you so much Raquel for your attention to detail, hard work and wisdom!

Hotel Reviews
Hotel Cortezo
Madrid

The hotel is in a good central location yet is very quiet at night. The buffet breakfast was ample and varied. The desk staff were very pleasant and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altis Prime Hotel de Apartamentos
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abba Comillas Golf Apartments
Comillas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sercotel Coliseo
Bilbao
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa Morisca
Granada

This was our favourite hotel of our 5 week trip. We loved the view from our room of the Alhambra and the large bathroom. The lady who made me "dos huevos fritos" for breakfast each day is a really lovely person!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Bonay
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Inglaterra
Seville
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mondego
Coimbra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Feel Porto Stylish Flats
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada de Viana do Castelo
Viana do Castelo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection León Plaza Mayor
León
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aparthotel Los Girasoles
Zaragoza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville

We really enjoyed this full day excursion and it was easy to navigate the train travel from Seville to Cordoba. Our tour guide, shared her enthusiasm for Cordoba and her extensive knowledge of Moorish occupation in Spain. Visiting the Mezquita was one of our trip highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Portugal

This was great night with delicious food and wine! We could not eat all of the food! The waiters were pleasant. The walk up the hill was challenging but the effort was worth it.

Quality of Experience
Food
Guides, Drivers and Staff
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

We thoroughly enjoyed this tapas tour! The guide introduced us to some tapa that we might not otherwise have chosen and the company of other people was fun! The food was plentiful as was the drinks. It was a great night.

Quality of Experience
Food
All of it!
Guides, Drivers and Staff
Guided Visit of  Alhambra & Generalife Gardens
Guided Visit of Alhambra & Generalife Gardens
Portugal

Our tour guide was terrific and her passion for The Alhambra shows. The gardens and the building are beautiful and we loved out visit.

Quality of Experience
Guides, Drivers and Staff
Boat Excursion Inside Benagil Caves
Boat Excursion Inside Benagil Caves
Portugal

It was lovely to be out on the ocean on the catamaran. Even though the weather was cold & windy we had a great time and we got quite close to the coastline at times. The staff were very pleasant and the simple but fresh lunch was tasty and satisfying.

Quality of Experience
Guides, Drivers and Staff
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

This was our best tour of our trip. Paulo is one fabulous tour guide and we thoroughly enjoyed ourselves in his company. (I mean who doesn't connect with a man who loves spreadsheets!) His knowledge about Portugal is immense and he answered all of our questions. We had a great lunch at his family restaurant where we were greeted like family and had the best meal of our trip - the famous Bacalhau à Brás. It was a thoroughly and enjoyable day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Highlights of Old Madrid Walk
Highlights of Old Madrid Walk
Madrid

It was pouring with rain when we did this walking tour with Megan but she was completely unphased by that and we walked on regardless. It was a great introduction to Spain & Madrid and we really enjoyed it.

Quality of Experience
Guides, Drivers and Staff
Tapas & Flamenco
Tapas & Flamenco
Granada

Our guide combined a walk of hilly Granada with local history, tapa tasting and flamenco. We liked going into the local bars and trying tapa but I could not eat some of it due to my dietary requirements. We got to the Flamenco quite late and were placed at the back of the room and we did not have a very good view of the dancers' feet. We did not realise that we were to eat after the Flamenco at 10.00 pm. We were too tired by then so said farewell to the guide and went to bed.

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Ronda &  the White Villages
Private Transfer {{start_location}} to {{end_location}} via Ronda & the White Villages
Portugal

Jesus is a real gentleman and a lovely man! He is warm and kind and funny and we had a great day with him. He gave us some very useful driving tips .

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

We loved our guided tour of Seville and seeing the Alcazar was a real treat.

Quality of Experience
Guides, Drivers and Staff
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

We are so glad we took this tuk tuk tour rather than try to walk it ourselves. We saw so much more that we would have if we had walked and the hills are exhausting. Our guide was knowledgeable and very friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

This was a really enjoyable tour. We not only enjoyed some great food and good wine, but we also explored the labyrinth of streets in the Alfama District; something we would not have had the courage to do on our own for fear of getting lost!

Quality of Experience
Food
Guides, Drivers and Staff
Guided Visit of Historic Coimbra
Guided Visit of Historic Coimbra
Coimbra

We loved this guided tour and the walk up the hill was made easy with the information stops. It was great that our tour guide is local and is actually a student at the University so we learnt a lot about the customs of the University and about Coimbra itself.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Porto by Tuk Tuk
Guided Visit of Porto by Tuk Tuk
Porto

After some initial mix up with the location of the driver, the tour of Porto was really good and we even stopped for a shot of coffee on the route!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Barcelona & Sagrada Familia
Guided Visit of Barcelona & Sagrada Familia
Barcelona

Our final guided tour of our 5 week journey in Spain & Portugal did not disappoint. Our driver was enthusiastic and engaged and the narration of our sights was entertaining. The itinerary was well planned and visiting the amazing Sagrada Familia was a tour highlight!

Quality of Experience
Guides, Drivers and Staff
Transport
The Best of Pintxos Gastronomy Experience
The Best of Pintxos Gastronomy Experience
Bilbao

This was another fabulous experience and the tour guide was young and vibrant and full of enthusiasm for the pintxos of Bilbao. We went to some interesting places tucked away in local Plazas that we would otherwise have missed. The food was plentiful and delicious and the wines were fabulous and also plentiful. I really appreciated the effort that was made to cater for my food allergies.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hola Maggie! Thank you for taking the time to provide detailed feedback on your road trip arpound Spain and Portugal! I am glad to hear that you had a wonderful time discoveringboth countries. I will pass your kind words to our beloved team, drivers and guides as they will be more than happy to know that they have contributed to your experience. All the best, Raquel

First time in Scotland
Scotland | May 27 - May 30, 2025

J
Jamey B.
Newark, NJ | Reviewed on Jun 09, 2025
We would definitely recommend kimkim to anyone looking for a customized experience. We were able to provide input and feedback during the planning/booking process so that we were able to check a lot of our boxes in Scotland in less time than if we were on our own, or piecing together separate tours. Special thanks to our guides and drivers along the way...Natalie, John, and Marcin. Read more

We would definitely recommend kimkim to anyone looking for a customized experience. We were able to provide input and feedback during the planning/booking process so that we were able to check a lot of our boxes in Scotland in less time than if we were on our own, or piecing together separate tours. Special thanks to our guides and drivers along the way...Natalie, John, and Marcin.

Hotel Reviews
Royston Guest House Inverness
Inverness
Authenticity & Character
Location
Not as close to Inverness city center as we would have liked
Staff
Ross was a wonderful host and makes a mean breakfast
Cleanliness & Comfort
The Ranald
OBAN
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Loch Ness and Caledonian Canal Cruise
Loch Ness and Caledonian Canal Cruise
Inverness
Quality of Experience
Guides, Drivers and Staff
Isle of Skye Tour including the  Eilean Donan Castle, Portree and other attractions
Isle of Skye Tour including the Eilean Donan Castle, Portree and other attractions
Inverness

Great tour with a lot of ground and sites covered. It's a long day with a lot of riding but the sights and scenery make it all worthwhile.

Quality of Experience
Guides, Drivers and Staff
Natalie was great!
Transport
Passenger van was comfortable
Local specialist: Kateryna Garkavenko

Norway's natural splendor
Norway | May 3 - May 10, 2025

L
Lance G.
Chicago, IL | Reviewed on Jun 08, 2025
From the very first glimpse, Norway's natural splendor and majestic landscapes, we were captivated. We were particularly awestruck by the thunderous waterfalls, plummeting hundreds of feet from snow-capped mountains into the icy fjords—a humbling display of nature's power. The grandeur of these sights will forever be etched in our memories.
The transportation arrangements were seamless, allowing us to fully immerse ourselves in the ever-changing scenery. The train journey offered...
Read more

From the very first glimpse, Norway's natural splendor and majestic landscapes, we were captivated. We were particularly awestruck by the thunderous waterfalls, plummeting hundreds of feet from snow-capped mountains into the icy fjords—a humbling display of nature's power. The grandeur of these sights will forever be etched in our memories.
The transportation arrangements were seamless, allowing us to fully immerse ourselves in the ever-changing scenery. The train journey offered unparalleled views, winding through some of the most beautiful landscapes on the planet. Equally memorable was the opportunity to bike along the Rallarvegen, a truly exhilarating way to experience the wild beauty of the region up close.
We were especially touched by the profound sense of place, feeling as though we stood in a valley carved by ancient forces, a testament to the myths and legends that permeate the Norwegian landscape. It was a journey that stimulated not only the senses but also the imagination.
While my own adventure concluded with a rather ungraceful dismount from my bike (a minor anecdote that only adds to the charm of the memory!), it did nothing to diminish the profound wonder and appreciation for this incredible trip.
We highly recommend this trip to anyone seeking an immersive encounter with some of the world's most spectacular natural beauty and rich cultural heritage.

Local specialist: Alex Mottler

Easiest Vacation Planning We Have Ever Had
Vietnam | May 12 - May 24, 2025

Amanda and Alex
Amanda and Alex S.
Newark, NJ | Reviewed on Jun 08, 2025
The booking experience on Kim Kim was overall easy, and made a big international trip like this for a foreigner very stress free. After going through different sample trips we were linked with Realistic Asia in Vietnam and Hien our main point of contact. After telling Hien what we were thinking she gave us a sample trip and made some recommendations which were great. We wanted to make some changes to day trips and hotels, which she was extremely responsive and attentive to which we... Read more

The booking experience on Kim Kim was overall easy, and made a big international trip like this for a foreigner very stress free. After going through different sample trips we were linked with Realistic Asia in Vietnam and Hien our main point of contact. After telling Hien what we were thinking she gave us a sample trip and made some recommendations which were great. We wanted to make some changes to day trips and hotels, which she was extremely responsive and attentive to which we appreciated. Throughout the trip Hien was never far from her phone which made the experience that much more comfortable. Everywhere we went we had a driver and english speaking guide, which made navigating every step in our itinerary very easy. The entire experience with Realistic Asia was turnkey

I want to give a shout out to some excellent guides we had throughout the trip: Huấn in Hoi Ann, Thiện in Hue, and Cuong in Hanoi.All went above and beyond during the tours and giving us tips along the way and we highly recommend using them.

Hotel Reviews
Moire Hoi An, Vignette Collection

This hotel is directly across from old town, and a very easy walk away from all major attractions. The pool is overlooking the river and a great spot to spend during the hottest parts off the day. The room was nice and great staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Hue

Everything about this hotel is great but it is a dated look and feel. I think the rooms need to be renovated at some point to keep up with other five star accommodations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Pioneers Cruise (Formerly Essence Grand Cruise)

This ship has great food service, and rooms. It is a practically brand new luxury yacht which is beautiful and comfortable. When the ship goes to its overnight docking location its not very far from land, and its in a cove with many other boats. I think we would have enjoyed more movement so we were able to see more of Ha Long Bay. The excursion we did ( kayaking) was boring and every boat in the area seemed like they were doing the same thing.

Authenticity & Character
Location
Overnight Anchoring Location
Staff
Cleanliness & Comfort
Sofitel Legend Metropole Hanoi
Hanoi

Amazing Historical Hotel with great staff. We enjoyed our stay here. The vibe is definitely professional business and wealthy tourists but we still had a nice time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
VIP Fast Track Service
VIP Fast Track Service
Vietnam

A must do for coming into Saigon, made the trip so much easier.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jun 13, 2025

Dear Amanda & Alex,

Thanks so much for your wonderful review! We’re really glad to know that you enjoyed your holiday Vietnam.

Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.

Thanks again for the review and for being such a great customer.

With my best regards from Realistic Asia <3
Hien

This trip was a trip of a lifetime! Ruth from...
Australia | Apr 6 - Apr 27, 2025

N
Nancy M.
Denver, CO | Reviewed on Jun 08, 2025
This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New... Read more

This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New Zealand as well. We did so many things and wanted to share how wonderful each was.
Melbourne area
From Melbourne we did the Phillip Island Go West Tour with guide, Chris R. He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute.
The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!
The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.
Uluru
Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.
Hike in Kata Tjuta also had stunning views. The pace was a little too fast for me, we just didn't have enough time to look around, but the it was worth doing.
Evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show.
Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour.
Port Douglas
The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!
Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk.
Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.
Sydney area
Nice relaxing morning until we were off to Sydney next. Sydney was very much a bustling city and our first tour was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The "city art" along the beach was everything from fun to amazing.
That evening was our dinner and Harbor cruise - beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside.
Next up was our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.
We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.
New Zealand
Flew to Auckland for our one night there - rainy day and night - we were supposed to have tickets for the Sky Tower - this was the only thing that didn't go as planned on our trip. It was Easter, but I think that the closing time for the Sky Tower had changed to "Autumn schedule" or something and it was closed when we went for our visit.
Hobbiton
As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckly one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Lunch at the Green Dragon pavilion was delightful and then we transitioned to the next ride to Rotorua.
Rotorua area
The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work.
The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.
The Cultural center for dinner and a Maori experience was up next. We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.
Mt Terawana crater hike was next - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group (we weren't the slow ones on this trip) and they informed us about the geology of the area and always gave us time to remove the "gravel" from our boots.
The contrast in the environments between the rain forest and the crater hikes was striking but we are so glad we did both. then it was off to Queenstown.
Queenstown area
First up was our Doubtful Sound day - what a day - again, one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter range/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked!
Next was a short excursion on the Routeburn track. Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.
Next day was our Appellation Wine tour in the Otego valley - visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great views.
Finished up the kimkim-arranged activities with a gondola ride at dusk and got to see the beautiful views as the sun set and stars came out.
Similar to the variety at Rotorua, these trips around Queenstown showed distinctive variety and were all very enjoyable.

Hotel Reviews
Sudima Lake Rotorua
Rotorua

The hotel could use some upgrading. The bed was comfortable, our view of the lake was nice. The amenities were fine, but you pay extra for everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express & Suites Queenstown
Queenstown

Really nice, modern design with plenty of space to have breakfast, a drink or just relax in the lobby. The rooms were comfortable and had everything you need.

Authenticity & Character
very modern design
Location
Everything is pretty close in Queenstown.
Staff
Staff were great with recommendations and helpful holding luggage for us. They seemed like they wanted us to have a good time.
Cleanliness & Comfort
Batman's Hill On Collins
Melbourne, VIC

Good location for walking about Melbourne. Breakfast was varied and good! The rooms are small, but clean and comfortable beds.

Authenticity & Character
Location
Close to river and lots of restaurants.
Staff
Cleanliness & Comfort
The Lost Camel
Yulara

Nice rooms and comfortable beds. Great amenities like laundry to free! Convenient to the whole resort. Pool was on the chilly side.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas

We loved having a place to cook a meal ourselves. The pools were nice and private. Laundry was convenient. Location in the middle of town was very convenient.

Authenticity & Character
Location
Staff
Only saw them once. They left the key in an envelope on the office door - we thought that was odd
Cleanliness & Comfort
apartment was clean and well equipped.
Furama Darling Harbour
Haymarket

Definitely gets you a feel of the city! It's right in the middle of Chinatown, a bustling area with lots of shops and restaurants, and ambience. Close to transportation options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express Auckland City Centre
Auckland

We arrived late in the evening and the receptionist was helpful in directing us to restaurants nearby. The rooms are comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The shower doors are interesting...frosted glass visible to the room. Kinda cool.
Activity Reviews
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

Mt Terawana crater hike was a great experience - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group as some folks had a harder time, they informed us about the geology of the area, and always gave us time to remove the "gravel" from our boots.

Quality of Experience
Guides, Drivers and Staff
Transport
Doubtful Sound Wilderness Cruise (ex Queenstown)
Doubtful Sound Wilderness Cruise (ex Queenstown)
Queenstown (NZ)

What a day - one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked! We were able to see dolphins and seals in the Sound.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Routeburn Trail
Half Day Routeburn Trail
Queenstown (NZ)

Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this whole trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.

Quality of Experience
Guides, Drivers and Staff
Transport
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

Visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great sites for photos.

Quality of Experience
Food
Guides, Drivers and Staff
Went above and beyond.
Transport
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

We took the gondola ride at dusk and got to see the beautiful views as the sun set and stars came out - we also ended up signing up for the buffet as we were told it was the best buffet in town.

Quality of Experience
Private Wildlife Habitat Experience
Private Wildlife Habitat Experience
Port Douglas

Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.

Quality of Experience
Guides, Drivers and Staff
Lily was great! It was her first tour and she was so sweet and knowledgeable.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. Our guide was great. I can't remember the name, but he had recently won an employee photography contest. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

The Phillip Island Go West Tour with guide, Chris R. was fantastic! He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute. We hit it at molting season, so there weren't as many penguins coming in a night, but it was still amazing!

Quality of Experience
Great choices of stops along the way.
Guides, Drivers and Staff
Chris was funny and knowledgeable - a great combination. We enjoyed his dad jokes and information.
Transport
Comfortable van.
Laneways & Arcades Discovery Walk
Laneways & Arcades Discovery Walk
Melbourne

The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!

Quality of Experience
Guides, Drivers and Staff
Fiona was great - we learned a lot that enhanced the rest of our stay in Melbourne
Full Day Outer Reef Mackay Coral Cay
Full Day Outer Reef Mackay Coral Cay
Port Douglas

The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!

Quality of Experience
Although it was choppy, this was really the "full experience" and we loved it.
Food
Guides, Drivers and Staff
Thoughtful, and very competent.
Great Ocean Road Sunset Day Trip
Great Ocean Road Sunset Day Trip
Melbourne

The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.

Quality of Experience
Guides, Drivers and Staff
Terry was a fine guide, but it's a large bus and people pretty much stuck with those they came with and didn't interact much.
Transport
More time for dinner would've been nice.
Morning Discover Bondi Tour
Morning Discover Bondi Tour
Sydney

was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The weather was windy, so we didn't swim, but the walk was one fantastic view after another. The "city art" along the beach was everything from fun to amazing.

Quality of Experience
Guides, Drivers and Staff
James was a fun guide - we were the only people on the tour so he seemed to figure out the things we were interested in and catered to that.
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru

Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.

Quality of Experience
Food
Great food. Good variety. They knew I had a mushroom allergy and made sure I knew what dishes to avoid.
Guides, Drivers and Staff
Hailey was our guide and taught us many things about the Anangu people. I loved this part.
Transport
Valley of the Winds (Shared Small Group Tour)
Valley of the Winds (Shared Small Group Tour)
Uluru

Hike in Kata Tjuta also had stunning views and amazing conglomerate rock. We got great snacks to bring along and eat at the viewpoint. Our guide set the pace was a little too fast for me, we just didn't have enough time to look around, and really enjoy the views around us. There was a definite split in the group where the faster ones went ahead, waited for us, but then moved on as soon as we caught up. I'm not completely out of shape either. That made it a challenge, but the it was worth doing.

Quality of Experience
Guides, Drivers and Staff
Guide was pleasant and gave us information on the way in.
Transport
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk. We stopped for lunch in a cute little town with good food and parrots all around us! They provided some snacks along the way for the hike.

Quality of Experience
River float is just beautiful and relaxing - but it is some work to carry rafts.
Food
Guides, Drivers and Staff
Francisco was great and very personable.
Transport
Sunset Dinner Cruise  with Window Seat
Sunset Dinner Cruise with Window Seat
Sydney

The dinner and Harbor cruise - a beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside. Food was good. We did have to change this reservation so we didn't really have a window seat - part of the reason Philip kept going outside.

Quality of Experience
Food
Guides, Drivers and Staff
Twilight Visit to Uluru & Light Show
Twilight Visit to Uluru & Light Show
Uluru

The evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show. The location is very nice and the staff gave great customer service.

Field of Light & Uluru Sunrise
Field of Light & Uluru Sunrise
Uluru

Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour. The guides were pleasant and provided coffee and treats as the sun came up.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas

Drive from Cairns airport to Port Douglas was scenic. Driver was not super talkative, but that's fine.

Quality of Experience
Guides, Drivers and Staff
Transport
Nice cars!
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.

Quality of Experience
So crowded, but there's nothing the tour guide or company can do about that.
Guides, Drivers and Staff
Transport
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckily one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Hobbiton was charming, even in pouring rain. The detail in the hobbit home that we could walk through. We could've spent a lot of time looking around.Lunch at the Green Dragon pavilion was delightful.

Quality of Experience
Food
Buffet was great - the apple crisp was delicious.
Guides, Drivers and Staff
Transport
Damian was a great driver, entertaining and great stories.
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua

The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work The glow worms should not be missed if you're in New Zealand.

Quality of Experience
Guides, Drivers and Staff
Transport
Not the nicest vehicle, but it got us there and back!
Full Day Whirinaki Forest Walk with Lunch
Full Day Whirinaki Forest Walk with Lunch
Rotorua

The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.

Quality of Experience
Food
Yummy sandwiches and fruit after a day walking the rainforest at a spot next to a beautiful waterfall
Guides, Drivers and Staff
Tom is an amazing resource for all things New Zealand! We enjoyed his banter on the drive and all the information during the walk.
Transport
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

The Cultural center for dinner and a Maori experience . We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.

Quality of Experience
Getting a peek at Maori culture and this extended family was really interesting. Very hospitable people.
Food
The food was good, but not quite what we were expecting. The hangi meat was a little dry. There was plenty to eat, though.
Guides, Drivers and Staff
Local specialist: Ruth Grau

Well tailored trip for me and my grown son wi...
Switzerland | May 31 - Jun 7, 2025

Jody
Jody B.
Los Angeles, CA | Reviewed on Jun 08, 2025
Well tailored trip for me and my grown son with a limited amount of time and desire to hit several key geographies: Zurich, Bern, Gruyere, Interlaken, Luzern, Lugano and back to Zurich. The hotel selections worked well, and we especially liked our hotels in Zurich and Luzern given their approximation to the train station and the older sections of the towns where I love to stroll for hours and photograph. Communication with the kimkim team was simple and straightforward with their online app.... Read more

Well tailored trip for me and my grown son with a limited amount of time and desire to hit several key geographies: Zurich, Bern, Gruyere, Interlaken, Luzern, Lugano and back to Zurich. The hotel selections worked well, and we especially liked our hotels in Zurich and Luzern given their approximation to the train station and the older sections of the towns where I love to stroll for hours and photograph. Communication with the kimkim team was simple and straightforward with their online app. We didn't need any assistance during our trip but it was nice to have a 24/7 contact number just in case.

Hotel Reviews
Ameron Luzern Hotel Flora
Luzern

Excellent location near the train station and on the edge of old town. Our room was on the alley where they were doing major construction, so it was quite noisy. The breakfast buffet was very good and had lots of selections, including some vegan ones.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean room, just on the first floor overlooking some major construction that was very noisy!
Hotel Carlton Europe (Adult Only)
INTERLAKEN

No two rooms are alike, so be sure to understand the exact room you're getting. Ours was quite spacious but a little funky, with a tub in the room. The view from the bathroom was amazing, up towards the Jungfrau. The buffet breakfast was the best one of our entire trip - plenty of options, including some great vegan ones.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Adler Zürich
Zürich

Great location and value. Loved being near the train station and old town. One of the most popular restaurants in the entire area is on the 1st floor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Delfino
Lugano

Well situated above the city of Lugano and easy walking distance to old town and other sights. Our room had a partial view of the lake, but there were a couple huge construction cranes polluting the view. The property itself felt a bit dated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 09, 2025

Thank you so much for your kind words! I'm thrilled to hear you and your son enjoyed the trip and the hotel locations worked well for your itinerary. It was a pleasure planning your journey through Switzerland’s highlights, and I'm glad everything ran smoothly. Wishing you many more memorable adventures ahead!
Take care, Amandine

Overall, this was a great and the expierence ...
France | May 31 - Jun 7, 2025

L
Liberty H.
Seattle, WA | Reviewed on Jun 08, 2025
Overall, this was a great and the expierence went farily smoothly. The only reason I won't do 5 starts is that I felt the communtication right at the end was lacking. I was told to schedule a call and there were no times available. Another issue was that we were given incorrect directions to one of our scheduled plans. This turned out to really be difficult and we were quite late. Read more

Overall, this was a great and the expierence went farily smoothly. The only reason I won't do 5 starts is that I felt the communtication right at the end was lacking. I was told to schedule a call and there were no times available. Another issue was that we were given incorrect directions to one of our scheduled plans. This turned out to really be difficult and we were quite late.

Hotel Review
Hôtel Bastille Spéria
Paris

Wonderful - close to metro and easy to walk to shopping and resturants. The breakfast was a perfect way to start each day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The only imporvemnet I would suggest would be nightstands with drawers. Or any storage since the room was very small.
Activity Review
Macaron Cooking Class
Macaron Cooking Class
Paris

Wonderful! Hightly recommended.

Quality of Experience
Guides, Drivers and Staff
Transport
N/A
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 12, 2025

Thank you so much for your feedback— I truly appreciate you taking the time to share your experience. I am glad to hear that overall things went smoothly and that you had a great time :)

I am sorry to hear about the communication issue at the end of your experience and the confusion with the directions. It's certainly not the standard we strive for, and I apologize for that. Your input helps us improve. Thank you.

I hope you will keep the best souvenirs of this family trip for a long time :)
Amandine

Ready for another 30 years
Ireland | May 27 - Jun 3, 2025

Jaclynn
Jaclynn G.
Chicago, IL | Reviewed on Jun 08, 2025
This was an amazing trip with my husband to celebrate our 30th wedding anniversary, and it did not disappoint. After raising children for 28 years, this was the first true vacation that we had taken together that was more than a long weekend. We had a delay in our arrival flight to Dublin which affected our scheduled time at the Guinness Storehouse. As soon as we landed, we had a message telling us that our schedule had been adjusted to accommodate everything we had planned for our first... Read more

This was an amazing trip with my husband to celebrate our 30th wedding anniversary, and it did not disappoint. After raising children for 28 years, this was the first true vacation that we had taken together that was more than a long weekend. We had a delay in our arrival flight to Dublin which affected our scheduled time at the Guinness Storehouse. As soon as we landed, we had a message telling us that our schedule had been adjusted to accommodate everything we had planned for our first day. It took away all the stress and worry over the possibility of missing something.

That was the overarching theme for the whole trip, which was a dream, truly. Of course there were some hiccups along the way, but you learn to anticipate that when travelling internationally. Having our transportation arranged for all of our major events made each day a breeze. We simply had to show up!

Highly recommend Galway in a day! Phil, our tour guide, was so much fun and he provided a lot of historical context for what we were seeing and doing. The Cliffs of Moher were stunning, and I loved the experience from the water.

Tea at Dromoland Castle made us feel like we were part of the “upstairs” people at Downton Abbey! It was a lovely experience! Blarney Castle and kissing the stone was another wonderful day. Highly encourage allowing at least two hours to explore the grounds at the castle as they were absolutely gorgeous. So many blooming flowers!! Live music at Sin é was worth the crowded space!

Also highly recommend the 10 Tastings of Dublin Tour with Ruairi. He was such an engaging host and guide, sharing so many historical tidbits and stories. I think we found the best falafel in the world on this tour, not to mention the fish at chips at Leo’s!

Michael with Elegant Irish Tours to see the Giant’s Causeway was such a lovely man. He told us so many stories and facts about the Causeway, Northern Ireland, “the Troubles”, and the landscape. As part of this day, we took part in the Black Taxi Tour which took us into the part of the city where you can see the political murals, memorials, and the wall erected as a peacekeeping measure during “the Troubles”. Definitely a tour worth taking.

All in all, this trip only served to kindle our desire to one day return to the Emerald Isle. It truly was an amazing trip that celebrated our 30 years! Thank you, kimkim!

Hotel Review
Randles Hotel Killarney
Co. Kerry

Such a beautiful hotel with a top notch breakfast. By far my favorite hotel from all our travels!

Authenticity & Character
Wonderful renovation and use of an established home in Killarney.
Location
Close to everything!
Staff
Very welcoming, helpful, courteous.
Cleanliness & Comfort
The room was beautiful, attention to detail amazing. Even had a plug that was compatible for American travelers! The bed was so comfortable! The bath and amenities were exactly what we needed.
Activity Reviews
Visit Blarney castle and kiss the stone
Visit Blarney castle and kiss the stone
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
The 10 Tastings of Dublin Private Food Tour
The 10 Tastings of Dublin Private Food Tour
Dublin

Ruairi was a wonderful guide and host with an extensive knowledge of the food offerings of Dublin. Quite possibly the best falafel I have ever had!! Nothing like a Guinness, but even better when you have some history of Michael Collins, local lore, etc! Highly recommend this event!

Quality of Experience
Just such fun and so different from any other tour we did!
Guides, Drivers and Staff
Ruairi was so warm and engaging!
Transport
All within walking distance, which we loved!
Small Group Giant's Causeway Tour from Dublin
Small Group Giant's Causeway Tour from Dublin
Dublin

Bucket list item done! Truly breathtaking to see in person. Needed another hour or two for more exploring!

Quality of Experience
Guides, Drivers and Staff
Michael with Elegant Tours was so warm and engaging. He shared the stories, tales and music that fits a trip to the Causeway! Highly recommend his group!
Transport
A lovely Mercedes coach that was very comfortable
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
Galway
Quality of Experience
Guides, Drivers and Staff
Phil was a load of fun!
Transport
Local specialist: Cathy Geoffroy
Cathy
Cathy Geoffroy
Local specialist in Dordogne | Replied on Jun 11, 2025

Hi Jaclynn,

Thank you so much for your detailed feedback, I’m absolutely thrilled to hear you had such a wonderful time celebrating your 30th wedding anniversary! 😊

And thank you for sharing those amazing photos, they’re absolutely beautiful!

Wishing you all the best,
Cathy

Rachel planned a memorable trip for us recent...
Wales | May 13 - May 26, 2025

Judy
Judy J.
Los Angeles, CA | Reviewed on Jun 08, 2025
Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own. Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated! We had a few questions... Read more

Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own.

Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated!

We had a few questions during our trip and tour pick-up locations that needed to be clarified/confirmed, and the KimKim team was readily available to assist.

Hotel Reviews
Maldron Hotel Belfast City
Belfast

The Maldron Hotel Belfast City was located in a great location for restaurants and catching our day tour to the Giants Causeway. The bed was comfortable and the breakfast was good. We would stay here again.

Authenticity & Character
I would consider this more of a business hotel.
Location
Close to restaurants and the Crown Liquor Saloon (1820's pub) was a hoot!
Staff
Polite and helpful with a city map
Cleanliness & Comfort
Bed was comfortable and their scone with clotted cream and jam in the bar was heaven!!
Belmont Llandudno
Llandudno

This was probably the least liked hotel of our trip. Our room was toward the back of the hotel and was very small. It also had no ceiling fan or window that one could open wide so the room was uncomfortably warm. Thoughtfully the hotel provides a small fan (which should have been a clue) which helped a little, but not enough. There was a tiny space in which to put our small suit cases, with one being on the floor, The hotel was close to restaurants and the boardwalk. On the plus side, the breakfast was delicious and they had menu items you could order freshly made (i.e., avocado toast, Irish breakfast).

Authenticity & Character
It's an old building, so probably not much can be done.
Location
Close to restaurants and the boardwalk
Staff
The staff was pleasant and we felt welcomed.
Cleanliness & Comfort
A ceiling fan and/or air conditioner would be helpful.
Castle Hotel
Dublin

The Castle Hotel is set within nine elegantly restored Georgian townhouses with rooms full of period pieces. We had a fairly large room with a four poster bed and a nice sized bathroom. We had a choice between the full Irish breakfast or a ala carte selection.

Authenticity & Character
Size of the bedroom and that it was a 4 poster bed!!
Location
Depending on your interests, the location was fine for some cultural sites, but almost a 30 minute walk to Christ Church orTrinity College.
Staff
Front desk staff was pleasant and helpful with a city map
Cleanliness & Comfort
Comfortable bed, clean room
The Galmont Hotel & Spa
Galway

Business class hotel with nice sized room and comfortable bed. Delicious breakfast!

Authenticity & Character
Nice business hotel
Location
The location was excellent - short walking distance to Eyre Square and the Quay pedestrian street.
Staff
Staff was pleasant and provided city map
Cleanliness & Comfort
Clean and comfortable
Killarney Plaza Hotel (O‘Donaghue Group)
Killarney

One of our favorite hotels on our trip Comfortable quiet room with enough room for side chairs and small table. Breakfast was delicious with good selection. The location was central for walking around town, the Jaunting cars and good restaurants!

Authenticity & Character
Well maintained older hotel.
Location
Perfect location for walking around town, the Jaunting cars and good restaurants!
Staff
Very helpful in storing our bags and providing directions to the train station (very walkable!)
Cleanliness & Comfort
Clean and comfortable bed/room
Maldron Hotel South Mall Cork City
Cork Co. Cork

Business class hotel with attached restaurant (which was actually good) and typical ala carte breakfast. The room was comfortable but not outstanding. Location was walking distance from the train station and central shopping area.

Authenticity & Character
Typical business hotel
Location
It was walking distance from the train station and central shopping area
Staff
it was fine for a typical business type hotel.
Cleanliness & Comfort
Bed was comfortable and room was clean
The Fleet
Dublin

Quirky hotel in the central part of Dublin. Room was mid-sized but comfortable. The breakfast was typical ala carte fare.

Authenticity & Character
The hotel was long and narrow, with the rooms extending back from the main street. You could take the elevator up to what you thought was your floor, only to find that you needed to carry your bags up and down a few more steps to get to your room.
Location
Loved the location - this hotel was close to Trinity College, Christ Church, the Dublinia, Viking and Medieval Dublin museum as well as Temple Bar and restaurants.
Staff
They were pleasant but we didn't interact with them other than checking in/out.
Cleanliness & Comfort
Bed was comfortable and clean room.
Activity Reviews
Private transfer
Private transfer
Wales

So nice to have a driver ready and on-time to take us from the hotel to the airport!

Belfast Political Taxi Tour
Belfast Political Taxi Tour
Belfast

We weren't really sure what to expect on this tour, but came away with a much clearer picture of "The Troubles" from 1968-1998. We made several short stops around both the Protestant and Catholic sections of Belfast with our guide explaining the significance of each location - often with graphic photos. Our guide, Paul, was passionate about the conflict that is still going on today, and that I don't think people outside Belfast are aware.

Quality of Experience
This was a very moving tour and not for everyone.
Guides, Drivers and Staff
Paul, our guide was very passionate about "The Troubles" He had friends who were killed and to this day, there are bars in the areas we drove through, where he would not enter for fear he would be beaten.
Transport
Comfortable van for this tour.
Giants Causeway Day tour (small group)
Giants Causeway Day tour (small group)
Belfast

This was a small group (~30) tour to the Giant's Causeway. The driver/guide was personable and pointed out many sights along the way!

Full day Exploring Castles with a Driver Guide
Llandudno

We were so fortunate to have Peter Vale as our driver for our time in Wales! After stopping at Caernarfon Castle, Peter took us to see Plas Mawr - one of the finest examples of an Elizabethan town house from the late 1500. Along the way, Peter stopped at several sights we would never have know about unless we were shown!

Quality of Experience
Northern Wales is so beautiful - more so when you have someone who knows the area as in depth as Peter does, to guide you!
Guides, Drivers and Staff
Peter is the perfect guide and travel companion! He took into consideration what we might like to see and sprinkled in must see areas!
Transport
We were driven around in a Mercedes luxury van that was perfect for these day trips!
Private transfer
Private transfer
Liverpool

Our driver/guide, Peter Vale, picked us up from the airport when we arrived in Liverpool. We made stops to see Penney Lane and the club where the Beatles played. On the way to Llandudno, we stopped at the Pontcysyllte Aqueduct which was impressive! The view was incredible and walking across the bridge gave us a chance to stretch our legs and enjoy the scenary! Peter also transported us back to the Liverpool airport.

Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Wales

We were picked up in Galway by a private driver, Patrick, to take us to Killarney via Cliffs of Moher. Patrick was very informative and told us a lot about the area we were traveling through. At the Cliff's of Moher, we spent a good hour hiking up to the different vantage points. Afterwards, Patrick dropped us off at our hotel in Killarney.

Quality of Experience
The countryside around the Cliff's of Moher are beautiful!
Guides, Drivers and Staff
Patrick was personable and very knowledgeable!
Transport
Patrick picked us up in a comfortable car.
Entry into Caernarfon Castle
Entry into Caernarfon Castle
Caernarfon

Caernarfon Castle is a very impressive structure to explore. It's worth a visit.

Galway Food Tour
Galway Food Tour
Galway

We've been on many food tours across Europe and we wanted to like this one, but it fell a bit short. Our first stop was a bar where we were served what the guide said was a dish that everyone eats in Galway - white bread with potato chips made into a sandwich. I could have done without this. None of the other stops to me really showcased the food of Galway.

Guides, Drivers and Staff
Our guide was nice but this tour just missed the mark
Ring of Kerry  (small group day tour)
Ring of Kerry (small group day tour)
Killarney

We took a small group tour of Ring of Kerry. The countryside along the Ring is beautiful and our guide/driver was very knowledgeable.

Quality of Experience
Always good to see more of the beautiful countryside!
Guides, Drivers and Staff
Guide/driver was full of information!
Transport
The mid-sized van/bus was comfortable.
Full day Exploring in Snowdonia with a Driver Guide
Full day Exploring in Snowdonia with a Driver Guide
Wales

Our guide/driver, Peter Vale, was fantastic! He has intimate knowledge of the Snowdonia area in Northern Wales, and took us to his favorite sights, some of which aren't even in the guide book!!

Quality of Experience
I didn't know or realize how beautiful this part of Wales is!
Guides, Drivers and Staff
As always, Peter was the best companion/guide/driver for this day trip!
Transport
Mercedes luxury van - need I say more?
Killarney Combination Tour - Boat + Jaunting Car
Killarney Combination Tour - Boat + Jaunting Car
Wales

We took the Jaunting car from right outside our hotel to Ross Castle. We didn't realize, but each Jaunting car is for just your group (in our case, just the two of us!). The driver was knowledgeable about the route and pointed out deer in the fields. The boat part of the tour took us out around the lake where we could view a former monastery and enjoy the view of the countryside from the lake!

Trinity College Library : The Book of Kells Experience
Trinity College Library : The Book of Kells Experience
Dublin

The Book of Kells is a one of a kind experience! We could easily have spent half a day just soaking up the information that was presented on the Book of Kells as well as the Trinity Library.

Free time in Dublin
Free time in Dublin
Dublin

Nice to have free time to wander down the side streets of Dublin!

Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jun 11, 2025

Dear Judy and Steve,
I am delighted that your trip to North Wales, Ireland, and Northern Ireland was memorable! We appreciate your very detailed feedback. Planning your journey with you both was so enjoyable. I am so pleased that our local guide Peter provided such an outstanding experience and that Patrick, added positive experiences for you both too. Reading about your activities and hotel experiences was interesting.
Thank you for travelling with us again, we would love to welcome you back in the future!
All the best.
Rachel, Salome, Flore & The Team at High Point Holidays

KimKim makes traveling so simple!
Italy | May 26 - Jun 7, 2025

Linda
Linda B.
Coeur d'Alene, ID | Reviewed on Jun 08, 2025
The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that! Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.
Next, Gabby took us on the wonderful and exhilarating... Read more

The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that!

Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.

Next, Gabby took us on the wonderful and exhilarating hike to Vernazza! She was a complete pleasure to spend the day with.

All the drivers were professional and punctual. We appreciate all of them as well!

Lastly, we’d like to express our appreciation for Catrina. She made the process of creating our trip to Italy seamless. Thank you for pulling this wonderful trip together for us. We enjoyed every bit of it.

Grazie,
Tom and Linda

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Jun 15, 2025
Dear Linda and Tom, What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you. I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is... Read more

Dear Linda and Tom,

What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you.

I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is incredibly touching, and knowing that you were welcomed with such warmth makes it even more special. 🥰

It was a real pleasure to plan this trip for you, and knowing that you experienced it with such joy and gratitude is the greatest reward for me.

Sending you a big hug and looking forward to your next Italian adventure!

Caterina 🌻

A TRIP TO REMEMBER!
Portugal | May 23 - Jun 4, 2025

C
Cathy S.
Newark, NJ | Reviewed on Jun 08, 2025
Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide...
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Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide Paulo Pires and his wonderful attention to details. He took us on a journey from pick up to drop off. He made us all feel like family and added a special Anniversary Celebration at the end of the day for a couple in our group. They will remember this anniversary FOREVER!
All of our guides were very good, pleasant and helpful with ideas. The walking tours filled us with history and on the excursions with more history, fun events and breathtaking scenery
Our hotels were wonderful, located in Lisbon and Porto allowing easy walking access to the cities. Vivienda Miranda in Lagos was exceptional for the amazing seaside setting. Staying there and not leaving would be easy, it's mesmerizing!

Hotel Reviews
Portugal Boutique City Hotel
Lisbon

Hotel and rooms are very beautiful and clean. The staff is wonderful and accommodating. Leo at the front desk was appreciated by my husband for a very helpful map outlined by Leo! The breakfast was spectacular and the outdoor area to sit at night was wonderful being with a group of six!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto

This hotel is located in the center of a very busy street, which has pluses and minuses. If being transported from the airport to the hotel you must pull your luggage up a steep hill to get to the hotel. Restricted times for traffic on this street. Rooms are accommodating but small in comparison to the two other hotels we stayed. There is no outside area to sit which we appreciated as a group of six. The rooms have less amenities than we found typical in our other hotels. Overall, this is a very nice hotel but, in a comparison, not the favorite of the three we stayed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vivenda Miranda
Lagos

If you stay here, you will be amazed at the setting, the views, the outdoor areas to sit, relax, swim, spa, restaurant. You do not need to leave unless you want to. The staff do everything they can to make you feel special and meet your needs. If we were to pick a resort setting to get away and relax and be pampered, this hotel would be top of the list. We are a group of six on our trip to Portugal and not one in the group had a complaint. We did go out sightseeing on one of our days in Lagos, but 4 of our group said no thank you, we are not leaving here!! That speaks volumes

Authenticity & Character
The splendor of the setting, words do not describe
Location
A great retreat from hustle and bustle after a very busy first part of the trip. Perfect ending!
Staff
Very accommodating.
Cleanliness & Comfort
Meliá Lisboa Aeroporto
Lisbon

Our last night preflight staying at this airport hotel exceeded our expectations. Airport hotels do not have these same amenities and dining from our experiences. Very clean and well appointed, great staff.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Paulo Pires our guide made this excursion one not to be forgotten!! His knowledge, personality, engagement is exceptional. If we were to do any other excursions, we would seek Paulo out to guide us and make us feel as though we are off on a journey with a friend. We need to add his wife, Anita, as he calls the beautiful one, is equally a spectacular person and you feel the warmth of true Portuguese people. We had our lunch at her restaurant, and you will not be hungry when you are done eating!! Exceptional couple and family!

Quality of Experience
PAULO!
Food
lots of wonderful tasting food, and full stomachs, and of course the wine!
Guides, Drivers and Staff
Transport
Safe driver!
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Our guide Celia was well versed in the history of Porto, made our walk a bit easier by knowing the streets to take. Porto as is Lisbon hills and cobblestone. She offered suggestions for the rest of our evening, where to eat more local, and a great Farmers Market that we went to the next day and which roads to take back to the hotel. We ate on the Riverfront and took the Funicular (cheated on the walk up the hill) to the top. Plus, a fun experience, never have been on one before. After many days of Lisbon and Porto walks, it was a welcome treat to not walk the hill.

Quality of Experience
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Alex was a tremendous asset to our understanding of the history of Lisbon and took the time to allow each person in our group to be involved. He slowed the trip a bit when needed for rest period. When we completed our tour, he surprised us with a treat of Ginji, our first tasting,

Quality of Experience
Guides, Drivers and Staff
ALEX!!!
Transport
No transport all on foot.
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Pedro had a wonderful line up of events for our day trip to the Douro Valley. This excursion is a must, a completely different experience and set of scenery. Small town stop for coffee/pastry onto our boat ride down the river, and off to two wineries'. One a large venue and one a small venue. Each beautiful. The lunch and people we met at the small winery gave you the feeling of the love that goes into the wine making process. The lunch was delicious and once again, lots of food.

Quality of Experience
Very full day from Porto to the Valley, from coffee and pastries to our first winery, off to a spectacular lunch at a small winery.
Guides, Drivers and Staff
Pedro was a great guide, but he does drive a bit too fast for the very Curvey roads in Douro Valley. He had the six of us on the edge of our seats. He said no accidents in 10 years, know the roads, but that did not make the ride less scary.
Transport
Very comfortable Van
Catamaran Trip to Benagil Caves
Catamaran Trip to Benagil Caves
Portugal

We have been on Catamarans before, so we had an expectation of the type of boat we would be going on, but this boat was not quite what we were expecting. That being said, we enjoyed the trip, staff very knowledgeable and willing to answer questions for those seeking information. The ride and scenery we saw was amazing, looking back at the cliffs from the water is awesome. The lunch served was exceptional for serving on a boat. The staff a thumbs up.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

I hate to do this review, but it is necessary. The jeep, not a jeep but rather a very old 1976 Nissan, dirty, and seating unacceptable. There were seats in second row for 3 tight fit, and 4 more of us had to sit in the rear, step up on a small plastic step he put on ground for us, as you hit your head leaning over to get into the back, and sit facing each other with no view out the windows, and knees touching each other. 8 people in the vehicle and one driver, Daniel, who did his best based on what he was given to drive us. He said the other two jeeps were in the shop. The vehicle emitted fumes, so you could not close windows, and you still smelled it. The people in the very rear could not hear anything the guide was sharing. The trip description did not mirror what we received. We were to have wine, Chorizo and bread when we sat for the sunset. We did not receive any of this, and when we returned to the hotel, I asked Daniel and he said no bread ever on Sunday, because the bakery was not open, and he did not know why his boss did not send him the wine. Honestly, I thought maybe our planned trip was subbed out to another company, but he said no. I, being the lead in this group of six, had very angry travelers, and all requesting money back for this excursion. I do not know what happened, but it was a sad that the last part of the trip had been wonderful until this excursion. They all wished they never got into the vehicle and remained at our beautiful hotel. We would like feedback on this situation. Thank you

Quality of Experience
Everything,
Guides, Drivers and Staff
Daniel shared knowledge, but only the person in the front seat next to him could hear.
Transport
Not for people, unkept, old, dirty, noisy, smelly, bouncy ride to leave your back sore.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hi Cathy,
Thanks very much for your kind words and wonderfull review!🤩
So glad to know that you and your group had a great time exploring Portugal and that everything went as we both carefully planned😊I will definitely pass your words onto our drivers and guides, they will be pleased to hear that they contribute to a fantastic journey!
It has been a real pleasure making this real.
All the best,
Raquel

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