Kimkim Trip Reviews

4.8
Based on 20,203 ratings
Read 20,203 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Chris planned a great trip for us including w...
Italy | Jul 23 - Aug 5, 2023

E
Eileen H.
Torrance, CA | Reviewed on Aug 22, 2023
Chris planned a great trip for us including wonderful tour guides in Florence (Allie), Cinque Terra (Nico) and Rome (Bryon and Barbara). The cooking classes in Florence (Maria was so fun and sweet) and Rome (Alex also great) were perfect to help learn about all of the delicious food we ate throughout Italy.
All in all the service was excellent and helpful when needed to call for any help or confirmations while traveling. Highly recommend!
Read more

Chris planned a great trip for us including wonderful tour guides in Florence (Allie), Cinque Terra (Nico) and Rome (Bryon and Barbara). The cooking classes in Florence (Maria was so fun and sweet) and Rome (Alex also great) were perfect to help learn about all of the delicious food we ate throughout Italy.
All in all the service was excellent and helpful when needed to call for any help or confirmations while traveling. Highly recommend!

Hotel Review
Imperiale Palace Hotel
Santa Margherita Ligure

Beautiful hotel, wonderful staff, delicious breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Pizza & Gelato Making - Cooking Class
Pizza & Gelato Making - Cooking Class
Florence
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 23, 2023

Dear Eileen,
Thank you so very much for your review and your kind words of appreciation for our services! It was a true honor and pleasure to plan this trip for you and I am very happy that you enjoyed it. I will be more than happy to plan another trip for you in the future, perhaps to beautiful Greece?
Wishing you all the best and safe future travels!
Kind regards,
Chris

Beautiful trip of northeastern Brazil
Brazil | Jul 28 - Aug 9, 2023

Thomas
Thomas G.
San Francisco, CA | Reviewed on Aug 22, 2023
Beautiful trip to see some of the northeastern parts of Brazil. Among the highlights were spending the afternoon in the Lençóis Maranhenses National Park and swimming in the lagoons; one of the most jaw-dropping natural wonders we've seen. Also spectacular was watching the sunset congregation of thousands of red guarás in the Delta Do Parnaíba. Our guide in Salvador, Bruno, was particularly informative about the realities of Brazilian life and history and Pedro, our guide in Parnaíba, was... Read more

Beautiful trip to see some of the northeastern parts of Brazil. Among the highlights were spending the afternoon in the Lençóis Maranhenses National Park and swimming in the lagoons; one of the most jaw-dropping natural wonders we've seen. Also spectacular was watching the sunset congregation of thousands of red guarás in the Delta Do Parnaíba.

Our guide in Salvador, Bruno, was particularly informative about the realities of Brazilian life and history and Pedro, our guide in Parnaíba, was playful and entertaining, helping us with our poor Portuguese pronunciation and creating a playlist for us of Brazilian music.

There were a few minor hiccups along the way but Rachel was able to make adjustments and provided a couple extras to ensure we had a trip smooth.

Hotel Reviews
Casa de Santo Antônio Hotel de Charme
Parnaíba - PI,

The Casa de Santo Antônio Hotel de Charme in Parnaíba was a beautiful hotel. It's a converted hospital and school which added to its charm. We only stayed for a night so didn't get to fully experience it, but from what we saw, it was lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Porto Preguiças Resort
Barreirinhas - MA,

The resort was quite nice. We didn't have any issues during our stay. The environment was pleasant and the service was up to the mark

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Luzeiros São Luís
São Luís

This was a quick overnight so it was more of a short stay than an experience. It's a corporate-type building and we didn't spend much time there. Though the service was great, I can't give much feedback on the overall environment or amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Bahia
Salvador

The Hotel Villa Bahia in Salvador was a beautiful place. It's located right in the old part of town among the colonial buildings, which gave it a unique charm. The rooms and the building were gorgeous and the staff was very helpful. However, it was a bit of a ghost town due to the time of year we visited, which detracted from the overall experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miramar Hotel by Windsor
Rio de Janeiro

Very nice hotel with especially good breakfast buffet in Copacabana and right on the beach. This is more of a large corporate hotel and doesn't really have a lot of character but the staff was friendly and the room very comfortable. The beach view didn't hurt either. It's about a 20 minute walk to neighboring Ipanema where most of the nicer shops and restaurants are and, if I were to do this trip again, would prefer to stay in that area (though there are fewer hotels there).

Authenticity & Character
Location
Right on the famous Copacabana beach.
Staff
Cleanliness & Comfort
Vila Kalango
Jericoacoara

Easily the best place we stayed in Brazil. Lovely rooms with great use of space. Breakfast buffet was excellent and relaxing. If you stay in main hotel area closer to the entrance I'd recommend a 2nd-floor room as the nice wooden floors tend to create a lot of noise.

Authenticity & Character
Location
The hotel is right on the beach with a nice areas for watching the the sunset.
Staff
Very attentive and friendly
Cleanliness & Comfort
Activity Reviews
Full-Day private tour in "Canto de Atins"
Full-Day private tour in "Canto de Atins"
Barreirinhas

This tour was slightly repetitive, especially after the national park tour. It was a bit less interesting. It would have been nice to have some time to explore on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Sightseeing in the City of Salvador
Sightseeing in the City of Salvador
Salvador

We did some sightseeing in Salvador which was quite enjoyable. The city is beautiful and has a lot to offer.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Private Tour through the Old Rio
Full-Day Private Tour through the Old Rio
Rio de Janeiro

We had a full-day tour in Old Rio which was overall interesting. However, there were moments when the tour guide was following us a bit too closely, especially in the shopping areas. It would have been more comfortable to have some space to explore on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
San Luis - Barreirinhas
San Luis - Barreirinhas
Brazil

Bumpy long ride to get to the Lençóis Maranhenses National Park but, wow, so worth it. Stunning initial views of endless white dunes with blue lagoons nestled in between. You can easily find your own private swimming areas and wander into the sand.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour in the Delta of the Americas
Tour in the Delta of the Americas
Parnaíba

Beautiful trip through the delta on a speedboat to see a variety of birds and crabs. Culminates at sunset with a spectacular congregation of red guarás on a small island. Driving back through delta in near total darkness was oddly calming (if a bit scary). Boat driver was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Half-Day Tour of Two Brothers Peak & Vidigal Favela
Rio de Janeiro

Unique visit into a favela and hike to top of prominent peak overlooking Rio. To start we rode on the backs of motorcycles to get to the top of the favela, where the hike started, and then walked through it on the way down. This is not an easy hike. It's not particularly dangerous but there are some somewhat steep areas and it can take a good hour to get to the top. Bring plenty of water, especially on a hot day, and decent shoes (no flip-flops).

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Sep 01, 2023

Hi Thomas,

Thank you for your kind words,

I'm delighted to hear you enjoyed your trip exploring northeastern Brazil! It's great to know that our guides, Bruno and Pedro, enriched your experience. Your understanding of the minor hiccups along the way is greatly appreciated, and I'm glad we could adapt and enhance your journey. Whenever you're ready for your next adventure, please don't hesitate to reach out. We'd be delighted to assist you in creating more memorable travel memories.

Warm regards,
Rachel

Group trip to Portugal
Portugal | Aug 12 - Aug 21, 2023

R
Reynier T.
Palmetto Bay, FL | Reviewed on Aug 22, 2023
I just returned from a group trip to Portugal organized by Across Portugal. From start to finish, the experience was nothing short of amazing. The attention to detail and thoughtful planning were evident in every aspect of the journey. Our itinerary was well-balanced and accommodations were top-notch. What truly set this trip apart was the amazing service received from Joao, who coordinated every everything to perfection. Top notch customer service and communication, can't recommend enough... Read more

I just returned from a group trip to Portugal organized by Across Portugal. From start to finish, the experience was nothing short of amazing. The attention to detail and thoughtful planning were evident in every aspect of the journey.

Our itinerary was well-balanced and accommodations were top-notch. What truly set this trip apart was the amazing service received from Joao, who coordinated every everything to perfection. Top notch customer service and communication, can't recommend enough when visiting Portugal.

I am immensely grateful to Across Portugal and especially to Joao for crafting such a memorable experience. If you're looking for a seamless, enriching, and downright amazing journey, I wholeheartedly recommend considering their trips.

Hotel Review
Heritage Avenida Liberdade
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Aug 23, 2023

Olá Reynier,
What a wonderful and kind feedback you just shared - thank you so much!
I have to say your group was amazing to work with - what a wonderful experience. I am really happy to know everything went well and, more important, that you took Portugal with great memories and adventures back home.
We still have the northern part of the country missing. Should we start thinking into a second experience? :p
Hope the entire group is well! Portugal already misses you :(
Muito Obrigado!!!!!
João & Across Portugal Team

Faida went above and beyond
Malaysia | Aug 13 - Aug 19, 2023

M
Megan D.
Angola | Reviewed on Aug 22, 2023

Faida was so helpful and went out of her way to make this trip exactly the experience I was hoping for and all on short notice! She was a miracle worker and it was a truly memorable experience.

Local specialist: Faida Amin
Faida
Faida Amin
Local specialist in Malaysia | Replied on Aug 23, 2023

Hi Megan,
Thank you for taking sometime to give your feedback. I am happy that you had the chance to experience some parts of Borneo's hidden gem. If there's anything I can do to improve our offering, please let me know!

Trip of a lifetime
Jordan | Aug 10 - Aug 20, 2023

D
Dalila A.
Italy | Reviewed on Aug 22, 2023
Since the first contact, Samir was great trying to tailor our experience and trying to adapted to our budget.
And even if we ended up spending more than our original budget it was worth it. All the services provided, hotel, transfer etc everything was spot on, welcoming and comfortable.
Samir knew what he was doing.
A big thank you to Nayef our amazing driver in Jordan we couldn’t been happier and we can’t recommend him enough.
And to our indescribable guide in Israel, Elias and the...
Read more

Since the first contact, Samir was great trying to tailor our experience and trying to adapted to our budget.
And even if we ended up spending more than our original budget it was worth it. All the services provided, hotel, transfer etc everything was spot on, welcoming and comfortable.
Samir knew what he was doing.
A big thank you to Nayef our amazing driver in Jordan we couldn’t been happier and we can’t recommend him enough.
And to our indescribable guide in Israel, Elias and the driver Roni, again we can’t recommend them enough. They were brilliant.
The whole experience went smoothly with no setback.
Book with them and you won’t regret, it was the trip of a lifetime.

Hotel Reviews
Holy Land Hotel - Jerusalem
Jerusalem
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Prima Galil Hotel
Tiberias
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ink Hotel Tel Aviv
Tel Aviv
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dead Sea Spa Hotel
Sweimeh

Great spa service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sun City Camp
Wadi Rum

Indescribable facilities with super friendly staff. You won’t regret. A must in Wadi Rum.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Road Petra
Wadi Mousa, Petra

Great staff They were absolutely welcoming and so friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
TORINO HOTEL
Amman

Big and comfortable room

Authenticity & Character
Staff
Cleanliness & Comfort
Clean and comfortable
Activity Reviews
Visit to Bethlehem
Visit to Bethlehem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
 NAZARETH
NAZARETH
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
CANA / NAZARETH
CANA / NAZARETH
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Monastery In Petra Visit
Monastery In Petra Visit
Jordan
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Jordan
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan
Guides, Drivers and Staff
Transport
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan
Transport
 FULL DAY  TIBERIAS , CAPERNAUM
FULL DAY TIBERIAS , CAPERNAUM
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Old City Jerusalem
Old City Jerusalem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Jerusalem, Mount of Olives and Mt Zion
Jerusalem, Mount of Olives and Mt Zion
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Aug 27, 2023

Dalila,
I am so grateful for those kind words you took the time to write about us.
can not thank you enough.

was a real pleasure and honor to host you in Jordan & Israel, and I am so happy to know that I participated to provide you with a great trip.

Wish you all the best , and always at your service.

Be well and safe.
Samir

Very satisfied with KimKim and Tomaz
Austria | Aug 12 - Aug 21, 2023

Tom
Tom D.
Baltimore, MD | Reviewed on Aug 22, 2023
This was my first time using KimKim and Tomaz, and only my second time using a European based travel agent. I picked KimKim based on online reviews. I was somewhat apprehensive because I had no experience using this agency and had never been to Austria. I admit, I was a bit guarded during the planning process.
Once we received all of our confirmations, I was able to relax. When we got to Austria, we found all of the arrangements to be quite good and reliable. We can't thank you enough. I...
Read more

This was my first time using KimKim and Tomaz, and only my second time using a European based travel agent. I picked KimKim based on online reviews. I was somewhat apprehensive because I had no experience using this agency and had never been to Austria. I admit, I was a bit guarded during the planning process.
Once we received all of our confirmations, I was able to relax. When we got to Austria, we found all of the arrangements to be quite good and reliable. We can't thank you enough. I would recommend you to others.

(The only thing that was confusing for us was KimKim using a partner travel agency -- it would be more reassuring to know in advance.)

Hotel Reviews
Das Tigra Hotel
Vienna

We loved this hotel. Great location, quiet, clean, lovely room, wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
IMLAUER HOTEL PITTER Salzburg
Salzburg

A good hotel, friendly staff, nice room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Superior Hotel Tirolerhof - Zell am See
Zell am See

Attractive property. Very helpful staff, especially with a health emergency.

Authenticity & Character
Location
Walkable, clean, quiet.
Staff
Cleanliness & Comfort
Local specialist: Tomaz Martinek

We had a great time with unique experiences i...
Colombia | Aug 12 - Aug 19, 2023

S
Sindhu K.
West Bloomfield Township, MI | Reviewed on Aug 22, 2023

We had a great time with unique experiences in Medellin, and Cartegena. Our guide Diego in Medellin was excellent. He encouraged us to speak spanish and made sure we were comfortable at all times. Great time!

Local specialist: Felipe Rico
Felipe
Felipe Rico
Local specialist in Bogota | Replied on Aug 22, 2023

Dear Sindhu,

Thank you so much for taking the time to leave us a review of your experience in Colombia! I will pass on your comments to Diego and it is great to hear that you practiced your Spanish! Sending you and your family all my very Best Wishes and Muchas Gracias for visiting Colombia!

Felipe

KIM KIM is top notch. This was our second vac...
Spain | Jun 28 - Jul 11, 2023

Liz
Liz S.
Massapequa, NY | Reviewed on Aug 22, 2023
KIM KIM is top notch. This was our second vacation planned by this excellent company and it will not be our last. The individual service and attention to detail Is amazing. LIUS at Hidden in Spain was with us every step of the way an a true professional. I can’t say enough good things about this company and their service. Read more

KIM KIM is top notch. This was our second vacation planned by this excellent company and it will not be our last. The individual service and attention to detail Is amazing. LIUS at Hidden in Spain was with us every step of the way an a true professional. I can’t say enough good things about this company and their service.

Hotel Reviews
H10 Villa de la Reina
Madrid

Beautiful charming boutique hotel in Madrid. Which we could have stayed longer

Authenticity & Character
Simply lovely, charming comfortable yet updated
Location
Great central Location to all Madrid has to offer
Staff
Cleanliness & Comfort
Hotel Maisonnave
Pamplona

In the heart of old City and the center of all The action during the San Fermin festival

Authenticity & Character
Very modern, quiet and well staffed. Restaurant was delicious
Location
Could be any better. Great location in the center of old town Pamplona
Staff
Super patient, helpful and well staffed
Cleanliness & Comfort
Considering all the running of the bulls festivities. This hotel Was like a little sanctuary while still being the center if it all
Abba San Sebastián Hotel
San Sebastian

Great location and great hotel With rooftop bar

Authenticity & Character
More modern but very European
Location
Walking distance to everything
Staff
So lovely and friendly all around
Cleanliness & Comfort
Room was spacious and comfortable
Hotel Carlton
Bilbao

Amazing hotel in the heart of biboa

Authenticity & Character
Room was huge and had a sumptuous bathroom
Location
Walking distance to everything
Staff
Lovely and helpful
Cleanliness & Comfort
Hotel del Oso
Camaleño Cantabria

Picture perfect with beautiful nature all around you

Authenticity & Character
This hotel has amazing amenities and grounds. The food in The dinning room is amazing and the staff is lovely
Location
Close enough to town yet located in a beautyful natural setting
Staff
Super friendly and helpful
Cleanliness & Comfort
What a view from our super comfortable room
Hotel Don Paco
Llanes

Beautiful boutique hotel in a lovevly part of Llanes walking distant to everything

Authenticity & Character
Old convent converted into love hotel with great amenities
Location
Walking distance to everything
Staff
Super friendly and helpful
Cleanliness & Comfort
Activity Reviews
Tapas in Malasaña
Tapas in Malasaña
Madrid

Soo informative and delicious. Agustin was an amazing tour guide.

Quality of Experience
Variety of delicious Tapas in authentic settings
Food
So varied and all delicious. Great roof top Drinks at the end
Guides, Drivers and Staff
Transport
Great walking tour through the city with tasty stops
Balcony for the bulls running
Balcony for the bulls running
Pamplona

Unforgettable Bucket list experience. The city of Pamplona really know how to party. We had the best balcony view of the running of the bulls You could ask for. It could not have been any better

Quality of Experience
I have never experienced anything like this and I’m a New Yorker 🤣
Guides, Drivers and Staff
Never felt unsafe and always felt Well Supported by the staff and people Of Pamplona
Rioja Premium Wine Tour
Rioja Premium Wine Tour
Spain

Two beautiful wineries and a stop in a charming town♥️

Quality of Experience
Everyone couldn’t be nicer or more knowledgeable
Food
Our lunch in the vineyard was so delicious and in a beautiful setting
Guides, Drivers and Staff
Our driver and guide was very knowledgeable and comfortably to be with
Transport
Hiking the Camino de Santiago Trail
Hiking the Camino de Santiago Trail
San Sebastián

Beautiful day and hike on the Camino de Santiago

Quality of Experience
Our tour guide was amazing and we had the best day
Food
Lovely lunch at the end of our hike
Guides, Drivers and Staff
Pintxos Tour
Pintxos Tour
Spain

The most delicious tour and our tour guide was amazing

Quality of Experience
The variety of foods and locations
Food
Delicious, varied and authentic
Guides, Drivers and Staff
Transport
Great walking tour I. The old Part of San Sebastián
From San Sebastián to Bilbao (or viceversa) along the Basque Coast
From San Sebastián to Bilbao (or viceversa) along the Basque Coast
Spain

Cannot say enough about our guide Andy. He was super sweet, knowledgeable and we had the best day of touring and travel

Quality of Experience
Top notch tour guide
Guides, Drivers and Staff
Transport
Guggenheim tickets (and guide)
Guggenheim tickets (and guide)
Bilbao

Amazing modern architecture and art

Quality of Experience
Loved this museum
4WD Car Tour in Picos de Europa
4WD Car Tour in Picos de Europa
Spain

Fun and adventitious day in the gorgeous mountains of northern Spain. Just the right amount of touring and hiking. We would have never been able ToCover so Much ground in One day without this tour .

Quality of Experience
Guides, Drivers and Staff
Our driver was fun, informative and knowledgeable
Transport
Super comfortable with the skill Of This driver in some rough terrain
Bike tour: the coast of Asturias
Bike tour: the coast of Asturias
Llanes

Super nice company with great equipment

Quality of Experience
The beautiful northern Spain coastline
Local specialist: Luis Fernandez de Vega
Luis
Luis Fernandez de Vega
Local specialist in Gijón, Asturias, Spain | Replied on Aug 22, 2023

Good morning Liz,

I have just read your feedback about your trip and I'm really glad to know you enjoyed every small piece of it. We invest a long time in creating and adapting a trip to your requests and are happy to know each of the activities and experiences booked as well as the selection of hotels was good for you. Thanks a million for taking the time to share your experience with others. I'd love to hear back from you when a new trip to Spain or Portugal comes to your mind.

My best wishes,

Luis

Rinolda planned a wonderful anniversary trip ...
Iceland | Jul 30 - Aug 8, 2023

E
Erika H.
Albuquerque, NM | Reviewed on Aug 21, 2023

Rinolda planned a wonderful anniversary trip for us back to Iceland. She answered all of our questions and worked hard in a timely manner to book our full itinerary during a very busy time to visit Iceland. Plus, it was fabulous to meet Rinolda in person on our glacier boat tour. Rinolda is very knowledgeable and a pleasure to work with. I highly recommend her.

Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Aug 22, 2023

Hi Erika,

I am glad to hear you enjoyed the trip! It was very nice to meet you all, too! See you in 15 years :)

Excellent trip to Argentina!
Argentina | Aug 6 - Aug 19, 2023

Ford
Ford D.
Bartlesville, OK | Reviewed on Aug 21, 2023

Excellent trip to Argentina! Fran with KimKim was excellent in planning our itinerary and made changes when needed due to changing conditions in the country. I will definitely use KimKim again!

Local specialist: Francesca Garofolin
Francesca
Francesca Garofolin
Local specialist in Lima | Replied on Aug 25, 2023

I'm happy to hear that you had an excellent trip to Argentina and that you appreciated the flexibility of our itinerary planning. It was a pleasure assisting you and making sure your travel experience was smooth despite changing conditions. I'm thrilled to know that you're considering using KimKim again in the future. Feel free to reach out whenever you're ready for your next adventure—I'll be here to help create another memorable journey for you!

Belize and Guatemala - great holiday
Belize | Aug 5 - Aug 10, 2023

Justin
Justin W.
United Kingdom | Reviewed on Aug 21, 2023
Belize and Guatemala were new to me and we had one specific week in mind, at fairly short notice. Kimkim found us an amazing local agent, Eduardo, who suggested an itinerary including hotels, activities and transfers, and it was anbsolutely fantastic. The added challenge came when AA cancelled our flight and we had to find another way to make it all work - which Eduardo did with considerable creativity. Our tour included an amazing jungle hotel, Tikal, Xunantunich on horseback, San... Read more

Belize and Guatemala were new to me and we had one specific week in mind, at fairly short notice. Kimkim found us an amazing local agent, Eduardo, who suggested an itinerary including hotels, activities and transfers, and it was anbsolutely fantastic. The added challenge came when AA cancelled our flight and we had to find another way to make it all work - which Eduardo did with considerable creativity.

Our tour included an amazing jungle hotel, Tikal, Xunantunich on horseback, San Ignacio, cave tubing and Caye Caulker. All in 6 days. I wish we could have stayed longer but sadly we couldn’t.

.would very highly recommend Guatemala, Belize, Eduardo and Kimkim.

Hotel Reviews
La Isla Resort
Cayo District, Belize

Disappointed that the restaurant was shut when we were there so there was no opportunity to sit on the hotel’s beach space and order a rum punch. But the rooms were fine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean but several bits of minor maintenance needed: loose tiles, door not closing easily.
The Log Cab Inn Resort
San Ignacio

A very comfortable stay in a family room. The swimming pool makes it work. Handy for San Ignacio which is a shot can ride away. Very friendly and helpful staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jungle Lodge Tikal
Peten

This is an authentic jungle experience. It’s just amazing. Basic but comfortable rooms, an excellent bar and restaurant, and wildlife all round. A really special place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bear in mind that this is a jungle venue so it isnt going to be the Ritz, but for where it is, it is amazing
Activity Reviews
Cave tubing tour
Cave tubing tour
Belize

Just completely awesome. Not remotely scary. Majestic is the word I’d use.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Horse Backriding Tour of the Xunantunich Maya Ruins
Horse Backriding Tour of the Xunantunich Maya Ruins
Belize

Brilliant experience. Wonderful horses even for an old fatty like me!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Tikal National Park
Explore Tikal National Park
San Ignacio

Amazing event with a great local guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Aug 21, 2023

Justin,
It is amazing to see that you were captured in a wonderful week in Guatemala and Belize. We specialized in working in these two countries and we hope you have a second chance in the future to visit these countries once again and discover more of what they have to show!
Sincerely,
Eduardo

Veronika is incredible! I couldn’t have ask...
Norway | Jul 11 - Jul 30, 2023

K
Krissy S.
Denver, CO | Reviewed on Aug 21, 2023
Veronika is incredible! I couldn’t have asked for better. Such attention to detail. She perfectly planned out a challenging trip for me and my dog. I was incredibly impressed by her for many reasons. She was very knowledgeable and thoughtful in the planning of our trip. I can’t thank her enough. I would use her over and over. This has been an incredible experience because of Veronika. Read more

Veronika is incredible! I couldn’t have asked for better. Such attention to detail. She perfectly planned out a challenging trip for me and my dog. I was incredibly impressed by her for many reasons. She was very knowledgeable and thoughtful in the planning of our trip. I can’t thank her enough. I would use her over and over. This has been an incredible experience because of Veronika.

Hotel Reviews
Radisson Blu Royal Hotel
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Christiania Teater
Oslo
Authenticity & Character
Location
Staff
I
Cleanliness & Comfort
Thon Hotel Lofoten
Svolvær
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Ishavshotel
Tromsø
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ice Bar in Tromso
Ice Bar in Tromso
Tromsø
Quality of Experience
Guides, Drivers and Staff
Scenic Oslofjord Sightseeing Cruise
Scenic Oslofjord Sightseeing Cruise
Oslo

Incredible!!!!! One of my favorite parts of the trip

Quality of Experience
Guides, Drivers and Staff
Transport
Arctic Panorama: The Cable Car Experience
Arctic Panorama: The Cable Car Experience
Tromsø
Quality of Experience
Guides, Drivers and Staff
Transport
Oslo European Green Capital Tour & Food Tasting
Oslo European Green Capital Tour & Food Tasting
Oslo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Aug 22, 2023

Hey Krissy!

Thank you for such nice words! It means the world to me!

It was my pleasure to meet you both and have literally the best day in the city! :) Hugs for you and hopefully see you in the future! <3

Wishes,
Veronika

Listen
United Kingdom | Aug 9 - Aug 19, 2023

Gary
Gary M.
Gilbert, AZ | Reviewed on Aug 21, 2023
Due to our local specialists' screw up, the initial hotel planned on for Edinburgh (close in and walk-able to most everything) was replaced by a country club far from the city center. As a result, we ended up spending time and money on taxis. Edinburgh Castle was interesting and the Afternoon Tea was an amazing experience. The Highlands bus tour was long. There were mechanical difficulties on the bus so we got canned dialog - we missed out on information/explanation the driver could have... Read more

Due to our local specialists' screw up, the initial hotel planned on for Edinburgh (close in and walk-able to most everything) was replaced by a country club far from the city center. As a result, we ended up spending time and money on taxis.

Edinburgh Castle was interesting and the Afternoon Tea was an amazing experience.

The Highlands bus tour was long. There were mechanical difficulties on the bus so we got canned dialog - we missed out on information/explanation the driver could have given us. The short Loch Ness cruise was informative and fun.

We specifically asked not to include walking tours due to my wife's inability to walk long distances. The only event booked in Glasgow - a walking tour.

We feel like consideration was not given to drive times. We had no time to explore Ambleside or Morton-in-Marsh. We spent the days driving and arrived in Ambleside and Morton-in-Marsh after everything closed, and had to take off early in the morning without seeing anything. Both hotels were lovely.

The London hotel was pretty far away from anything. We did not like this hotel but it served its purpose. Again, the changing of the guard was a 2 hour walking tour - we ended up bowing out of that event.

tl;dr It took 5 iterations to put together our itinerary and still we were not listened to. Would we use kimkim again? Probably not but we did appreciate the overall structure of the planning process.

It would have been nice to have received a text from kimkim during the trip asking how we were doing.

Hotel Review
The White Hart Royal Hotel, Moreton-in-Marsh, Gloucestershire
Gloucestershire

Amazing ambiance and character. Great service and food. Their mattress left a little to be desired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day trip from Edinburgh to Loch Ness & A Taste of the Highlands
Day trip from Edinburgh to Loch Ness & A Taste of the Highlands
Edinburgh

Driver had no mic to communicate.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Nov 23, 2023
Dear Gary and Maria Thank you for the detailed review from your summer vacation road trip in Scotland & England. We are really happy to receive comments of all sorts, as they help us improve. We are aware that you traveled during the Edinburgh festival and the initial guesthouse that was quoted the Mackenzie Guesthouse https://www.mackenzieguesthouse.co.uk/ was indeed SOLD OUT just after you confirmed with us. It was indeed an error on our side for not purchasing this hotel immediately... Read more

Dear Gary and Maria

Thank you for the detailed review from your summer vacation road trip in Scotland & England. We are really happy to receive comments of all sorts, as they help us improve.

We are aware that you traveled during the Edinburgh festival and the initial guesthouse that was quoted the Mackenzie Guesthouse https://www.mackenzieguesthouse.co.uk/ was indeed SOLD OUT just after you confirmed with us. It was indeed an error on our side for not purchasing this hotel immediately after your confirmation. We do know that the high season in Scotland means hotels are tough to secure, and in this instance it became unavailable just afterwards. We replaced for no extra charge with a 4-star luxury hotel https://www.dalmahoyhotelandcountryclub.co.uk/ but we do know that the constraint is the distance from Edinburgh. We are sorry that that memory of the first location quack caused disappointment.

When it comes to the driving times, I am sorry if we were not clear with the distances, and I will check back to see how we can improve. I am happy you loved the hotels as havens in those two rural locations.

We are sorry that the small group tour in Glasgow was not adapted to you and have just gone and refunded you. Small groups are a little difficult to tailor to all levels.

Thank you again for choosing us, and for this 4-star review.

regards
Stephen

It's so much more fun with a local guide!
Croatia | Jul 15 - Jul 25, 2023

Madeline
Madeline L.
Canada | Reviewed on Aug 21, 2023
We had an incredible family vacation for 11 days in Croatia. Bruno was fantastic: so helpful and knowledgeable about what my children (9 and 10 years old) would enjoy. He arranged everything for us and we were thrilled: local guides, family-run restaurants and the most gorgeous scenery. We spent time in Dubrovnik, Korcula and Split, with a day trip to Krka National Park. We were welcomed at all our transfers, which made arrivals worry-free and let us get right to the fun parts. The... Read more

We had an incredible family vacation for 11 days in Croatia. Bruno was fantastic: so helpful and knowledgeable about what my children (9 and 10 years old) would enjoy. He arranged everything for us and we were thrilled: local guides, family-run restaurants and the most gorgeous scenery. We spent time in Dubrovnik, Korcula and Split, with a day trip to Krka National Park.

We were welcomed at all our transfers, which made arrivals worry-free and let us get right to the fun parts. The accommodations recommended by Bruno were excellent, and the kids enjoyed the city tours with our wonderful, engaging guides Marijana and Victoria. (Great orientation to the history and culture of Croatia without the kids getting bored reading the guidebook!)

Unforgettable experiences arranged by Bruno included a day with super-friendly, Croatia expert Robi on his boat, with gorgeous views of Dubrovnik city walls and swimming at the blue cave that the kids LOVED; fresh oysters caught for us with wine provided by a local fisherman and the most excellent lunch (thanks to our wonderful guide Goran); wine tasting at a family vineyard; and the trip to Krka National Park, where we enjoyed lunch with a waterfall at our feet. Jure was an excellent guide for that day. He took the time to stop at look-outs along the way, and the kids enjoyed that tour a lot.

The food was excellent. My husband and I love seafood, but my son is allergic. Everyone was very kind about ensuring his food was cooked separately, or he had a special order. We were grateful.

We especially liked the Lacroma Hotel in Dubrovnik, where we could hear live music every night from our balcony.

We hope to be back one day, and for now have lots of great memories of our first family vacation in Europe.

Whole-heartedly recommend Bruno and his team for a trip to Croatia! Thank you for everything.

Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Aug 22, 2023

Dear Madeline,

Thank you so much for the kind words.

It was a real pleasure to organize the trip for your family.

I am always happy to hear travelers are happy!

Hope to stay in touch!

Many regards from Croatia!

Best
Bruno

Mathia did a great job planning us exactly th...
Norway | Aug 6 - Aug 12, 2023

N
Nick J.
New York, NY | Reviewed on Aug 21, 2023
Mathia did a great job planning us exactly the trip we wanted. He was responsive and easy to communicate with, and was on top of everything. He was also a great resource during our trip, as there was a huge storm which disrupted our plans. He was ahead of the game and quickly took care of changing our rental car reservation and getting refunds for things we had to miss. He also helped us change hotels on short notice when we arrived at one hotel that was not what we expected, and dealt with... Read more

Mathia did a great job planning us exactly the trip we wanted. He was responsive and easy to communicate with, and was on top of everything. He was also a great resource during our trip, as there was a huge storm which disrupted our plans. He was ahead of the game and quickly took care of changing our rental car reservation and getting refunds for things we had to miss. He also helped us change hotels on short notice when we arrived at one hotel that was not what we expected, and dealt with that hotel on getting us a refund. Overall he gets an A+ and we would absolutely do a trip with Mathia again in the future.

Hotel Reviews
Flåm Marina
Flåm

We arrived and saw our room and decided to stay at a different hotel in town. The room was pretty dingy and had a somewhat moldy smell, along with some fragrance presumably meant to cover up the moldy smell. Location was amazing, right on the water, but not nearly as nice as the Fretheim hotel in town, or even the Flaamsbrygga, both of which were more expensive but not by a that much.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Union
Geiranger

Amazing spa! Very good restaurant with a great breakfast spread and a good option for dinner (although maybe not quite as good as a couple other places in town). Rooms were nice but a bit dated. The headline is the spa - the first couple days of our trip it rained all day long, so we couldn't really do any of our planned outdoor activities, and we were happy as clams hanging out in the spa! Staff wasn't always the most helpful but overall the service was fine. Would stay here again

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Aug 22, 2023

Dear Nick,
Thank you very much for your nice review. :)
I am happy to hear you appreciated my help during your journey.
Yes, the storm tried to ruin the whole plan, but our communication and your flexibility made the difference and avoided any kind of trouble.
I would definitely be your travel designer again, so why don’t you start thinking of a new adventure in Northern Norway?
Thanks again for your feedback and trust.
I wish you and your family all the best.
Mathia

Robert ("Robi") is an incredible host in Croa...
Croatia | Jul 21 - Jul 30, 2023

H
Hunter B.
Durham, NC | Reviewed on Aug 21, 2023
Robert ("Robi") is an incredible host in Croatia. He is flexible, super friendly and knowledgeable about all things Croatia (history, food, wineries -- everything!). He is the first guide I have had in a long time that took time to LISTEN to what we wanted and adjusted the tour based on our needs. He took us on several hikes and bike trips that were well thought out, off the beaten path and very "local". Robi was always on time, well organized and always had a smile on his... Read more

Robert ("Robi") is an incredible host in Croatia. He is flexible, super friendly and knowledgeable about all things Croatia (history, food, wineries -- everything!). He is the first guide I have had in a long time that took time to LISTEN to what we wanted and adjusted the tour based on our needs. He took us on several hikes and bike trips that were well thought out, off the beaten path and very "local".

Robi was always on time, well organized and always had a smile on his face. He owns the tour company and it shows - he has new equipment and he is incredibly proud of his organization. I would give 10 stars if I could. One of the best trips we have ever taken.

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Aug 22, 2023

Hi Hunter,
it is a pleasure to read such nice feedback. Thank you very much!
I am happy to hear we were able to help you to have a good time in Croatia!
We always try to do our best, and what's in our power to do, and we care for everyone to be happy.
THANK YOU!

Best

Robi

We had some challenges during our trip due to...
Norway | Aug 12 - Aug 19, 2023

maureen
maureen l.
Canada | Reviewed on Aug 21, 2023
We had some challenges during our trip due to the flooding and train cancellations. The backup support by Julia was fabulous. So responsive and helpful. Otherwise everything was smooth and well organized. Thank you. Read more

We had some challenges during our trip due to the flooding and train cancellations. The backup support by Julia was fabulous. So responsive and helpful. Otherwise everything was smooth and well organized. Thank you.

Hotel Review
Hotel Christiania Teater
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Aug 21, 2023

Dear Maureen,
Thank you for your kind words for the team and for this great feedback! We are so happy you had a great trip to Norway and enjoyed your time here despite the bad weather.
It was a pleasure working with you!
My very best,
Mar

Do Finland with KimKim!
Finland | Jul 22 - Aug 2, 2023

Sara
Sara A.
Kellogg, ID, USA | Reviewed on Aug 21, 2023
This is my second trip using KimKim and I could not be happier! Our local guide Moonika knocked it out of the park for our 11 day long Girls Trip! By the time we decided on the final trip, I believe we were on our 4th itinerary. Moonkia really listened to what we wanted and it turned out SO good. All the transport (busses, taxis, trains, walking) was seamless and easy. During the trip Moonika was easy to get ahold of though WhatsApp and answered all our questions as they came up.
Our...
Read more

This is my second trip using KimKim and I could not be happier! Our local guide Moonika knocked it out of the park for our 11 day long Girls Trip! By the time we decided on the final trip, I believe we were on our 4th itinerary. Moonkia really listened to what we wanted and it turned out SO good. All the transport (busses, taxis, trains, walking) was seamless and easy. During the trip Moonika was easy to get ahold of though WhatsApp and answered all our questions as they came up.
Our trip was a great mix of culture and outdoor pursuits with a day in Helsinki and a day in Turku to learn about the old and new capitals. The evening bike tour and sauna was super fun. Our guide Philipe took us all around town and we ended up at a sauna overlooking to harbour and a cold dip pool in the Baltic Sea. We loved the train travel and the overnight train to Lapland was a unique experience. The third bunk was pretty high up there!
In Lapland we were booked in with a company called Yllas Experiences. We had a half day canoe trip with Jana who was an excellent guide and knew heaps about the surrounding nature. The next day we went on an overnight walking trip with Jussi. He was an allstar guide, cook, game player, and language teacher. Our breakfast of porridge with cloudberries and reindeer salami melt sandwiches was epic. We had awesome weather the the views of the fells of Lapland were stunning. Yllas experiences had very good quality equipment which was much appreciated!
Our trip finished with a visit to a reindeer farm where we got to pet, feed, and even kiss reindeer. The final stop was a lakeside sauna. Thank you again Moonika for one of the best trips I have ever had!
The two best tips I can think of are: First, ignore what people say about the mosquitoes. They can be not bad at all at certain times. Second, sauna as much as you can! Almost every hotel has a sauna and it it where you get some of the most intimate Finnish experiences.

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Aug 21, 2023

Hello Sara,

It was a pleasure to organize this trip for you and I'm very glad to hear you had a great time. All our guides said they also very much enjoyed your company and sent back kind words about you:)
I hope to have you as our guests again in the future!

Best,
Moonika

Excellent Two Weeks in Indonesia!
Indonesia | Aug 5 - Aug 18, 2023

Jason
Jason S.
Manhattan, NY | Reviewed on Aug 21, 2023
Indonesia is a beautiful and incredible country. Myriam was quick, knowledgeable, responsive, and kind at every portion of this experience. She made it simple to plan a long and distant vacation for six people and was incredibly helpful throughout the trip as well. The trip itinerary was excellent overall and the drivers were all willing to adapt and change minor details to adjust for how we were feeling in the moment. There were some minor hiccups along the way, but none of them were... Read more

Indonesia is a beautiful and incredible country. Myriam was quick, knowledgeable, responsive, and kind at every portion of this experience. She made it simple to plan a long and distant vacation for six people and was incredibly helpful throughout the trip as well. The trip itinerary was excellent overall and the drivers were all willing to adapt and change minor details to adjust for how we were feeling in the moment. There were some minor hiccups along the way, but none of them were Myriam’s fault nor the fault of her travel agency. In fact, Myriam was instrumental in helping us through these hiccups as they came about. If I was traveling to Indonesia again, I would be sure to reach out to her to plan another itinerary.

Hotel Reviews
Sudamala Resort, Komodo, Labuan Bajo
Labuan Bajo

Not a unique hotel in any respect, but exactly what we needed before our flight to relax, repack, and collect ourselves before we left Indonesia. Staff is excellent and the hotel was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Private cruise trip in Komodo National Park
Labuan Bajo, Indonesia

Best part of the trip hands-down. Amazing activities, amazing food, amazing crew, and an overall unbelievable time. If you get seasick bring Dramamine but otherwise this will be the most relaxing and adventurous part of your trip at the same time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kaamala Resort
Ubud

After waiting a week to write this review to reflect on my experience, my opinion of the Kaamala Resort is unchanged. If I could give this place 0 stars I would. Day 1/Night 1: We arrived at around 6:30 PM after a long day of driving. We were then escorted to our three hotel rooms, which smelled so bad that a pile full of dead animals would have helped mask the foul stench. We kindly asked the hotel to investigate the smell, as we had to make a 7:30 dinner reservation. The receptionist assured us that it would be fixed and that we would have rooms to stay in. Nearly four hours later, we got back from dinner and the receptionist escorted us back to our three rooms. Not only was the smell not gone, but it had gotten even worse. At this point, we asked to be moved to alternative rooms for the evening so that we could get sleep, as it was clear that the smell in the other room was not going to go away. The next three hours could not have been more stressful and frustrating. At various points, the hotel told us that they had no rooms, that they had one room, that they had no cots, that they had two cots, and everything in between. Ultimately, we settled down for the night at 2 AM. After we carried our luggage back and forth between the rooms several times (the staff did not help), we dragged two cots and piles of linens across the hotel premises. At the end of the night, we squeezed four people and three beds into one room, and two of us were forced to sleep in the spa on massage tables. We understand that hotels sometimes make mistakes and have slip ups. What made this hotel despicable, however, was not the smell or the difficulty getting situated; it was the staff’s subsequent response. Day 2/Night 2 The next morning, we went to speak with the manager about what had happened and we kindly requested that our three rooms be refunded for the previous night (because all three were uninhabitable). After informing us that the rooms that we were supposed to stay in smelled because the sewage system leaked into them, the manager told us that they have a strict no refund policy. Even after explaining the situation to him and the staff’s assistance—or lack thereof—he still would not budge. The manager said point blank that, even though we did not get any of the rooms that we paid for and even though there was sewage in those rooms, a refund was not an option. We continued to share our experiences and frustrations, and the manager assured us that he would figure out an alternative way to compensate us to our satisfaction. What followed could only be described as a game of “deal or no deal.” Frustrated because of the situation, the lack of sleep, and the fact that we had missed several morning activities due to the problems, we told the hotel that if they were not going to refund us for the rooms, we wanted a dinner comped by the hotel and spa appointments for the four of us who wanted them. All of these things together would still not even reach the price of the three rooms that we did not get, not to mention the time we lost and the stress that the hotel cost us. Over the next hour, the receptionist continually called my room and offered new “deals” that the manager was proposing. After each, she tried to convince us that it was enough to make us happy. First, she offered a free breakfast. This offer meant nothing to us since we had already paid in advance for included breakfast at the resort. Over several other phone calls, the receptionist, acting as a middle man between us and the manager, offered us spa appointments and 15% off one dinner, then spa appointments and one main course each, and then spa appointments, one main course and one non-alcoholic beverage each. After being bothered so many times with counteroffers and justifications of why we should not be frustrated, I told the hotel to please leave us alone. We constantly reiterated that all we wanted was a meal where we could relax and forget about all the inconveniences that the Kaamala Resort had caused us. All we wanted was to forget what happened and enjoy our limited time in Ubud. Despite this, the receptionist continued to call with new deals. It got to the point where I had to tell them to please stop calling and offering us new things because the constant pestering was ruining our vacation. At the outset, all we wanted was a place to sleep that was habitable. While on the second night they finally provided that to us, the discomfort that the hotel continued to impose on us for the remainder of our stay continued to be quite absurd. First, we felt like we were being watched, as every staff member asked us for our room numbers everywhere we went. By way of example, one of us went to use the bathroom at breakfast and the hostess stopped him to ask him his room number. Second, the hotel continued to tell us how we were allowed to enjoy our stay. When I told the hotel that we were leaving at 8 am and that we did not have time for breakfast one morning, they told me that they want us to get to breakfast at 7 so that they could compensate us with a free breakfast (which, by the way, we had already paid for). Further, when we sat down to dinner on our second evening, the waitress began by giving us a limited pre-set menu and insisting that we could not order off the complete menu. Then, after we asked several times for the full menu, she told us that we were each only allowed to order one main course. When we told them we planned to order whatever we wanted and not worry about anything, they continued to give us pushback. Additionally, the hotel continued to slip up and respond poorly for the remainder of our stay. For example, at this same dinner, after agreeing that we could order what we wanted to, the restaurant then forgot to serve us four of the dishes we ordered. The waitress insisted that we had not ordered those things and then told us that the kitchen was closed. Despite us reminding them that we were missing plates and despite two of us not eating enough, the dishes were never brought out and the restaurant closed. Although some of us were still hungry, we went to bed to try and rest up for the day ahead. Day 3/Night 3: The next day, we left first thing in the morning to avoid any more complications with the hotel. After spending the entire day away from the hotel, we began to prepare for our departure the following morning. On the eve of our last night in Ubud, we looked forward to leaving the Kaamala resort and to doing so, hopefully, on a high note. We got back to the hotel after a terrific dinner elsewhere and told the hotel that we were being picked up by our driver at 5:30 AM to go to the airport. We met the gentleman who would be responsible for bringing our bags to the front of the resort the following morning via golf cart and confirmed no less than four times that he would be at our rooms at 5:15 AM ready to take us to the front. We went to bed with assurances that the hotel would help keep our check out smooth. Day 4: The next morning, we had a storybook ending to our stay at the Kaamala resort. For the first time in our nearly two week trip, it was pouring rain. Sure enough, nobody was at our room to pick up our luggage. We dragged our bags through the rain for the 10 minute trek to the front of the resort only to be greeted by the gentleman who promised us that he would be at our rooms in the morning. When we asked him where he was, he said that we should have called him this morning to tell him to pick us up. I have been to over 20 countries and to hundreds of different hotels, resorts, hostels, inns, motels, etc. in my life. Never have I stayed at a place where the customer was this wrong. To say I do not recommend this hotel is an understatement. The way they treated us provides a new meaning to the word inhospitable. Further, the fact that we were not refunded for even one room on one night for our experience is nothing short of robbery. Please ensure that NOBODY comes here again.

Authenticity & Character
Location
Only good thing about this hotel.
Staff
Could not have been less hospitable.
Cleanliness & Comfort
Margo Utomo

The hotel was not as nice or upscale as the other accommodations. The rooms were basic and small and the resort was nothing special. However, the staff was incredibly nice and the rooms were satisfactory. Additionally, the hotel runs the tours to the plantation and that tour was spectacular. I would not stay here unless I am going on those hotel tours, but I am glad we had this experience.

Authenticity & Character
The hotel was very authentic and Indonesian.
Location
Location was perfect for the coffee and agricultural tour we were doing the next day.
Staff
The staff was very nice and accommodating.
Cleanliness & Comfort
It was very very basic. Some of the showers weren’t working great, the beds were small, and the hotel was akin to a resort-style hostel. I would not stay here for more than one night but it is worth the stop for the agriculture tour if you are in East Java heading to Bali.
Sumberkima Hill Private Villa Retreat
Pemuteran

Like paradise on earth. This resort was maybe the nicest place I have stayed in my entire life. We had three three-story villas for six people that overlooked all of northeast Bali. We could watch both sunrise and sunset from our roof and we could text a WhatsApp chat with all the staff from the hotel in it if we needed anything at all. This place was unbelievable and I could stay for weeks at a time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jiwa Jawa Bromo

This hotel is gorgeous. Our only regret is not staying here longer. The staff was beautiful and the view was beautiful. It was a short trip to the peak of the volcano which makes the location ideal, although difficult to get to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Phoenix Hotel Yogyakarta - MGallery Collection
Yogyakarta

Hotel was perfect. Staff was lovely, location was lovely, rooms were perfect, and the breakfast buffet was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
FM7 Resort Hotel Jakarta
Tangerang, Banten

The hotel itself was exactly what we needed after 36 hours of traveling. The rooms were solid (nothing special), but the facilities (spa, steam room, sauna, etc.) were perfect for us to reset our batteries. The one major red flag with the hotel was their ability to help us with transportation. The airport pickup was not smooth, the hotel struggled to find us adequate transportation to our dinner for the one night we were there, and they struggled to get us to the airport in the proper shuttle for our flight out the following morning. Next time, I would try as hard as possible to avoid spending a night in Jakarta at all because the air quality is so poor. However, if I had to spend a night in Jakarta, it is worth it to stay near the airport at the FM7 and I would recommend figuring out some form of alternative transportation (not through the hotel) if you want to go to dinner or do some sort of activity.

Authenticity & Character
Nothing special
Location
Right near the airport
Staff
Some staff was good, but there were some language barriers (more so than in other places) and the transportation situation was quite challenging
Cleanliness & Comfort
Activity Reviews
Liveaboard Cruise - Departure Day
Liveaboard Cruise - Departure Day
Indonesia

Same as above.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Komodo Island

Same as above! Unbelievable three days.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Liveaboard Cruise: Discover Flores & Komodo
Liveaboard Cruise: Discover Flores & Komodo
Komodo Island

Best part of the trip. My only regret is that we did not have another day on the boat.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit a local market & enjoy a cooking class
Visit a local market & enjoy a cooking class
Indonesia

One of the best things we did the whole trip! Great cooking class and great group of travelers that we cooked with. The chef sends you home with a recipe book as well!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Jatiluwih Rice Paddy Fields by eBike
Jatiluwih Rice Paddy Fields by eBike
Indonesia

The biking was too difficult for me and I could not do it. More like mountain biking. The paths are very steep and narrow so come prepared. You also have to bike on the main road for a portion and that part is easier than the part through the rice fields. The rice fields themselves were beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling around Menjangan Island
Snorkeling around Menjangan Island
Indonesia

Very cool experience!

Quality of Experience
Food
Food was very basic but got the job done.
Guides, Drivers and Staff
Transport
Exploring the Local Plantations
Exploring the Local Plantations
Indonesia

Such a great experience. The raw sugar cane tasted unbelievable. The coffee part came at the end not the start so don’t come in expecting to get many different cups of coffee. Also bring cash to buy the coffee, chocolate, etc. to take home.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise from the Mount Bromo Caldera
Sunrise from the Mount Bromo Caldera
Indonesia

Unbelievable day, but plan on being up at 2:30 AM and hiking a lot before getting back to the hotel at 9 AM. Worth every second of it though.

Quality of Experience
Guides, Drivers and Staff
Transport
Prambanan: Indonesia’s Largest Shivaite Temple Complex
Prambanan: Indonesia’s Largest Shivaite Temple Complex
Yogyakarta
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Traditional Javanese Villages
Explore Traditional Javanese Villages
Indonesia

Easily one of the best activities we did. Our village guide Robi was fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Borobudur: A UNESCO World Heritage Site
Borobudur: A UNESCO World Heritage Site
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Myriam Benmhaya
Myriam
Myriam Benmhaya
Local specialist in Bali, Indonesia | Replied on Aug 21, 2023

Thank you very much to all of you!
It will be a pleasure to organize another trip to discover some other parts of Indonesia! So many more places to discover :)
I wish you all a nice end of summer.

Best,
Myriam

Smooth coordination and pleasant experience w...
Iceland | Jul 29 - Aug 12, 2023

A
Ai Zhia C.
Singapore | Reviewed on Aug 21, 2023

Smooth coordination and pleasant experience with Silvia and the drivers / guides who

Local specialist:
Silvía
Silvía Á.
Sweden | Replied on Aug 30, 2023

Hi Ai Zhia! We're stoked to hear you had a smooth ride with us and our team. Can't wait for you to get your hands on that photo book and relive the adventure! 📸

Cheers,
Silvia & Halldór

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.