Kimkim Trip Reviews

4.8
Based on 19,774 ratings
Read 19,774 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Perfect Portugal Vacation
Portugal | Jun 26 - Jul 3, 2023

Erica
Erica A.
Hanover Park, IL | Reviewed on Jul 07, 2023
Marisa did a wonderful job of planning my 8-day trip to Portugal, making sure to include my must-sees, and adding in a few stops/activities I didn’t know I wanted to do, but in the end am so glad I did! No idea where to start with highlights, as everything was great. My drivers (from Porto to Douro Valley, Douro Valley to Lisbon via Aveiro and Nazaré, Lisbon to Sintra) all felt like guides - super knowledgeable about the region I was visiting, and wry engaging. It was like hanging out with... Read more

Marisa did a wonderful job of planning my 8-day trip to Portugal, making sure to include my must-sees, and adding in a few stops/activities I didn’t know I wanted to do, but in the end am so glad I did! No idea where to start with highlights, as everything was great. My drivers (from Porto to Douro Valley, Douro Valley to Lisbon via Aveiro and Nazaré, Lisbon to Sintra) all felt like guides - super knowledgeable about the region I was visiting, and wry engaging. It was like hanging out with a good friend. They all also offered recommendations for places to visit, eat, etc., and offered to/in some cases did make reservations for me. Above and beyond what I expected! And the guides for my walking tours in Porto and Lisbon were fantastic, too. I learned about the history (plus some hidden secrets) and culture in Porto and Lisbon. Hotel selections were great … very centrally located, safe areas for a solo female traveler, close to everything. I absolutely loved the day in Douro Valley - from the tour, tasting and lunch with pairings at Quinta da Pacheca to the Vintage House hotel! And the day in Sintra (Peña Palace and gardens) plus the drive and stops along the coastline on the way back were perfection! I will visit Portugal again, and hope to use KimKim and Across Portugal to help with the planning!

Hotel Reviews
Hotel Lisboa Plaza
Lisbon

A great location I’m Lisbon, especially if you’re looking to shop. It’s also close to a couple Metro stations, and not a far walk from the the plazas throughout Lisbon.

Authenticity & Character
A more modern hotel in the inside, but the Library Bar was a charming place to have a drink while deciding what to do next in Lisbon!
Location
Metro and train stations nearby, close to good, local restaurants. As a solo traveler I felt very safe walking to and from this hotel by myself at night.
Staff
Everyone was so friendly, but Erica at the front desk was particularly helpful. She made dinner recommendations and helped get reservations at cool places on a busy summer weekend!
Cleanliness & Comfort
My bed was super comfy.
The Vintage House
Pinhão

I loved the idea of staying in a former winery! The location was great - really nice view of the river and vineyards from my room. I had dinner at the hotel and the food was great. If I had had more time, I would have spent some time at the pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Porto Royal Bridges Hotel
Porto

Great location, perfectly situated between the river and city. My room was beautiful, and staff was friendly.

Authenticity & Character
The hotel was more modern than I thought it would be. That said, the lobby was comfortable and welcoming.
Location
Easy walking distance to the river or into the city to see the market, Santa Catarina chapel and Santa Catarina Street shopping.
Staff
Everyone I met was friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

I absolutely loved this day trip. My guide (Pepe) didn’t give me a time limit, so I spent close to three hours exploring Peña Palace and gardens, and then visited the Sintra National Palace and had lunch on the main square in Sintra (recommendation from my guide for a great restaurant - Cafe Paris.

Quality of Experience
Guides, Drivers and Staff
My guide even stopped on the side of the ride so I could see a cork tree up close. He also didn’t mind - was actually surprised - that our dat ended an hour and a half late. We saw so much and he seemed genuinely happy to show me.
Transport
Lisbon's Historic Odyssey on a Private Walking Tour
Lisbon's Historic Odyssey on a Private Walking Tour
Lisbon

My guide, Pedro, not only provided a great tour of the city and its history and culture, it shared really great tips for how to navigate the seven hills of Lisbon via elevators and cables cars! Felt like I was hanging out with a good friend.

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

A nice boat ride, but there was no one talking/sharing info about what we were seeing. As a solo traveler, it was a little boring and awkward (though still got to see some beautiful wine country so not all terrible).

Quality of Experience
Guides, Drivers and Staff
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

Interesting tour; good info about Quinta da Pacheco and how it’s different from the other wineries in the area. And for the tasting, they didn’t hold back - offered two reserve wines, and 30 yr port and a vintage port. Very impressive! The lunch with wine/port pairings was also great. Food was amazing, and the view of the property was spectacular!

Quality of Experience
Guides, Drivers and Staff
My driver, Miguel, was very knowledgeable and fun. And the winery guide offered a lot of great facts about the winery.
Transport
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto

Interesting tour of the cellars. And great tasting. Mine was the only o e paired with a cheese plate, so that was a little awkward (I sat at a table by myself). But enjoyed the experience overall.

Quality of Experience
Guides, Drivers and Staff
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

My guide (Bernardo) shared so much about the history and culture of Porto. I loved every minute!

Quality of Experience
Guides, Drivers and Staff
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

The drive from Porto to Douro Valley was beautiful … every time I would say “wow, this is gorgeous,” my driver, would say, “wait, it gets better,” and it did! Miguel was incredible - very knowledgeable about the region, the wine and port, and recommended a great extra stop (Amarante) because we had plenty of time before my winery tour and lunch.

Quality of Experience
Douro Valley is beautiful. Even if you’re only a causal wine or port drinker, it’s worth the time!
Guides, Drivers and Staff
Miguel went the extra mile to make sure I enjoyed the day, with an extra short stop in Amarante to see an old cathedral and try pastries at a local cafe.
Transport
Car was very comfortable.
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Jul 07, 2023

Hello Erica,

Thank you for sharing your experience in Portugal!!
Super happy to know that you had an amazing time.

We keep in touch,
Your friend in Portugal - Marisa

Amazing Sicily Trip
Italy | Jun 23 - Jul 1, 2023

Ray & Sarina
Ray & Sarina N.
Basking Ridge, NJ | Reviewed on Jul 07, 2023
We highly recommend using kimkim to plan your trip to Sicily. Moreno was able to answer all our questions during the booking process and throughout our trip. It was great to have a local person help us since they know the area the best. We enjoyed a wonderful cooking class, a great boat ride, a fun day exploring scenes from the Godfather, an adventurous day at Mt. Etna, and a delicious chocolate tasting class. All of our tour guides were wonderful, and we were thankful to have tours with less... Read more

We highly recommend using kimkim to plan your trip to Sicily. Moreno was able to answer all our questions during the booking process and throughout our trip. It was great to have a local person help us since they know the area the best. We enjoyed a wonderful cooking class, a great boat ride, a fun day exploring scenes from the Godfather, an adventurous day at Mt. Etna, and a delicious chocolate tasting class. All of our tour guides were wonderful, and we were thankful to have tours with less than 12 people and sometimes even private tours! All the hotels booked through kimkim were beautiful and in great walking distance to all the attractions and restaurants we planned.

Hotel Reviews
Palace Catania | UNA Esperienze
Catania
Cleanliness & Comfort
Algilà Ortigia Charme Hotel
Siracusa
Staff
Cleanliness & Comfort
Hotel Villa Paradiso Taormina
Taormina

This hotel is in a wonderful location! The staff was friendly and the views were great.

Location
Activity Reviews
Etna Jeep Tour
Etna Jeep Tour
Taormina

More hiking than we anticipated, but beautiful views and cooler temperatures!

Quality of Experience
Guides, Drivers and Staff
Excursion to Modica, chocolate workshop and Sicilian passito wine tasting in a local family winery
Excursion to Modica, chocolate workshop and Sicilian passito wine tasting in a local family winery
Italy

Informative, fun, and delicious!

Quality of Experience
Guides, Drivers and Staff
Godfather Movie Set Tour
Godfather Movie Set Tour
Taormina

Wonderful experience going to the Bar Vitelli, the church where Michael and Apollonia got married, and the Castle where many scenes were filmed. Savoca is a lovely town to walk around as well.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Trip along the Taormina Coast
Boat Trip along the Taormina Coast
Taormina

Our trip was nice and relaxing.

Cooking Class in Taormina
Cooking Class in Taormina
Taormina

We had a wonderful cooking class with Massimo. It was a fun experience and it was nice working with the others in our group. The food was delicious! We love that we were sent the recipes after our class.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Moreno Moretti
Moreno
Moreno Moretti
Local specialist in Italy | Replied on Jul 07, 2023

Ciao Ray and Sarina

it was a truly pleasure for me, to working with you and planning such an interesting and cultural trip

Thanks again for you trust
M

Review of trip to KENYA ALL I can say is “WOW..p
Kenya | Jun 15 - Jun 26, 2023

Gail
Gail B.
Shaw, DC | Reviewed on Jul 06, 2023
Review of trip to KENYA
All I can say is “WOW! “ What an incredible adventure! Thank you!
Well planned, well guided, well executed! Every place we stayed was comfortable and clean and the food was exceptional. The guides were excellent, informative, patient
and accommodating.
There were great cultural experiences: most notable was the Maji Moto Cultural Camp where I wore my “shouka” with pride among my Maasai brothers!
At the “Olpal” bush camp, I slept on a fragrant bed of leaves under...
Read more

Review of trip to KENYA
All I can say is “WOW! “ What an incredible adventure! Thank you!
Well planned, well guided, well executed! Every place we stayed was comfortable and clean and the food was exceptional. The guides were excellent, informative, patient
and accommodating.

There were great cultural experiences: most notable was the Maji Moto Cultural Camp where I wore my “shouka” with pride among my Maasai brothers!
At the “Olpal” bush camp, I slept on a fragrant bed of leaves under the stars after a night of dance, chants & goat roasted on the fire. I was even blessed by a Maasai elder. It was such a highlight! Before I departed Maji Moto, I took part in ”warrior training” with 6-8 young Maasai men and witnessed first hand why they were a fearsome tribe in the day. Now I would describe them as gentle & jovial!

There were historical highlights: We toured the Nairobi National Museum and learned of the intense commitment of Ann Thompson who chronicled the life of the tribesmen and documented the flora of Kenya in her art .
We also visited the Karen Blixen Museum and grounds. She respected the native tribesmen and worked tirelesssly to improve their treatment by the British colonizers. Her writings include “Out of Africa” & a movie chronicles her heroic efforts on behalf of the African people.

As well, the nature adventures were spectacular from hands-on feeding of the gentle giants at the Giraffe Center to “up close” orphan young elephant feeding at the David Sheldrick Trust in Nairobi. And of course safari game drives in the Masai Mara National Reserve where in our first hour out we saw a big leopard in a tree! It just got more exciting from there with cheetahs “jetting” across the plains after wildebeest, lion cubs in “nursery time” while their moms luxuriated in solitude & a “ baby-free” nap close by, a pair of “honeymoon lions” taking a break in the hot afternoon sun, birds galore gloriously colored, tons of Zebras, elephants, topi, waterbuck and water Buffalo, hyenas,giraffe, hippos, warthogs, ostrich, gazelles, impalas, baboons & colombo monkeys, etc!
Everything ran like clockwork and we received lots of practical information on how to best manuever in Kenya from Richard and Stanley, our guides. I will always be grateful for their care and concern.
I say, by all means, go with KimKim!

Hotel Reviews
Diani Sea Resort

The hotel was a great place to spend my last days in Kenya. Beautiful, lots of activities to fill the day…. Camel riding, water aerobics, volleyball, etc!

Authenticity & Character
Location
Staff
I was hoodwinked into a non-hotel sponsored tour and not too far in to it I realized it was not what I’d been told. Kevin the hotel manager, was so kind and sorry that he returned the whole amount plus the tip I had given- quite a generous , special gesture!
Cleanliness & Comfort
Ashnil Mara Camp
Maasai Mara

I loved the setting, the rooms, the dining room and the staff. The hippos and hyenas making night “music” in the river right by the facility were wonderful. I indulged in a massage there and loved the masseuse. Overall the food was spectacular and the dessert tray was an artwork every meal! The staff could not have been more helpful or fun!

Authenticity & Character
Location
On the river, beautiful “landscaping”, amazing architecture and a great shop!
Cleanliness & Comfort
Local specialist: Joseph Thuo
Joseph
Joseph Thuo
Local specialist in Nairobi, Kenya | Replied on Jul 20, 2023

It was such a pleasure to welcome you to Kenya, especially the Maji Moto Maasai Cultural Camp where we are happy to hear you had such a meaningful experience. We will let Richard and Stanley know you’ve sent appreciation for their great care and service. It was such a pleasure to work with you and appreciate for trusting us with your trip plan. We hope to see you again in the near future with more trips to East Africa (Tanzania, Uganda or Rwanda) or any other part of the world.

Best wishes for your future travel journeys.

Ashe oleng, Many Thanks
Joseph

We had an amazing time in Costa Rica. It was...
Costa Rica | Jun 18 - Jun 29, 2023

E
Emily H.
Erlanger, KY | Reviewed on Jul 06, 2023
We had an amazing time in Costa Rica. It was great to work with KimKim on the planning and execution of this trip. We visited 4 regions and stayed at 4 resorts so the logistics were significant. The resorts we stayed in were terrific. Loved the hot springs at Los Lagos. We stayed in the villa at Los Lagos and there was plenty of room for the 9 of us. We greatly enjoyed the white water rafting. Our guides were awesome! The experience was a ton of fun for kids and adults. The river... Read more

We had an amazing time in Costa Rica. It was great to work with KimKim on the planning and execution of this trip. We visited 4 regions and stayed at 4 resorts so the logistics were significant. The resorts we stayed in were terrific. Loved the hot springs at Los Lagos. We stayed in the villa at Los Lagos and there was plenty of room for the 9 of us. We greatly enjoyed the white water rafting. Our guides were awesome! The experience was a ton of fun for kids and adults. The river was clean and the food was very good for a lunch buffet.

Mariano was out guide through the rain forest and he was so knowledgeable. The lunch location was beautiful as it was at the base of the volcano with a terrific view, although the service was the slowest we experienced on the trip. The hike down to the La Fortuna waterfall was no joke. We are all fairly fit and able to do it but I think you need to make sure you forewarn people of how strenuous both up and down are. But how worth it!!! That was quite the experience.

The boat ride to Monte Verde was simple and had it not been foggy we would have had great volcano views. You also need to warn people that they need to be physically able to carry luggage long distances as we had to carry our luggage from the boat to the bus which was parked quite a distance away. The ride to Monteverde was very picturesque. El Establo was a terrific resort. We loved the pool area every afternoon during the rain. You have to get used to the fact that you are basically in a tree house while staying there but the views when the clouds cleared were awesome. Breakfast was delicious as well. Our zipline experience was top notch. Lots of fun and lunch after was nice.

The trip from Monteverde was a long one but we enjoyed the view. The biggest negative I have is that we were forced to stop at a seafood spot that was 10 minutes from our resort. We were in the van for 4 hours and I had asked to stop in Jaco or somewhere closer before we left. I was told the other place would be better but it is insane to be in the car for 4 hours and stop 10 minutes from the resort. The food was not very good. In fact my husband and 2 sons did not order and I did not eat my salad. You cant even get a beer there after a 4 hour car ride. This was the only time I felt frustrated that we were being taken advantage of because there must be some kind of kick back for someone otherwise I have no idea why we were taken to this place.

Los Altos and Manuel Antonio were our favorite. The penthouse was amazing. Views were breathtaking. The resort was so nice as were all of the workers. Our guide in manuel antonio was so enthusiastic and knowledgeable. Highly recommend him. We loved our kayak tour also although it was very physical with having to paddle against the current. The guides were terrific.

I would suggest limiting some of the back to back to back excursions. We were not able to do the cooking class - I honestly cannot imagine if we had tried after that long ride. We also canceled the catamaran because it literally takes people to the same spot we had been on in the kayaks. I would make sure you let people know so they can pick another option or at least are aware it will be the same excursion. Also it looks like there was a larger speed boat that was rentable and would have fit our group. That boat allowed for jet skis, tubing, snorkeling etc and would have been something our group would definitely have been interested in.

The food and the people were wonderful. Costa Rica is a truly beautiful country. We appreciate all of the help and support we received from KimKim during our planning and traveling. I would definitely recommend KimKim to friends and family!

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jul 06, 2023
Hola Emily, Thank you so much for your amazing review! We're thrilled to hear that you had an incredible time in Costa Rica and that working with KimKim and Serendipity Adventure for the planning and execution of your trip was a great experience. We apologize for any inconvenience regarding the foggy weather and the distance to carry luggage during the boat ride to Monteverde. However, we're glad to hear that the views from El Establo were awe-inspiring and that you enjoyed the zipline... Read more

Hola Emily,

Thank you so much for your amazing review! We're thrilled to hear that you had an incredible time in Costa Rica and that working with KimKim and Serendipity Adventure for the planning and execution of your trip was a great experience.

We apologize for any inconvenience regarding the foggy weather and the distance to carry luggage during the boat ride to Monteverde. However, we're glad to hear that the views from El Establo were awe-inspiring and that you enjoyed the zipline experience.

We appreciate your feedback regarding the long drive and the stop at a seafood spot near the resort. We apologize for any frustration caused and will take this into account for future trips to ensure a smoother experience for our travelers.

We're thrilled that Los Altos and Manuel Antonio were your favorites, and that the penthouse provided breathtaking views. It's great to hear that the resort and its staff were wonderful. We're also glad you had enthusiastic and knowledgeable guides during your activities, such as the kayak tour.

We appreciate your kind words about our help and support throughout the planning and travel process. It means a lot to us that you would recommend us to friends and family.

We hope to have the opportunity to assist you with future travels!

Pura Vida!
Bryan and the Serendipity Adventures Team

Best trip of our lives with our host/guide: Nicholas
Kenya | Jun 24 - Jul 3, 2023

Joseph
Joseph L.
Chicago, IL | Reviewed on Jul 06, 2023
As someone who has traveled to over 30 countries, I can easily say that this was the best trip of my life and the best trip of my wife's as well!
When we booked the trip, we were both excited and apprehensive. While we had used Kimkim before, we were not familiar with East Africa.
From the pre-booking process, to the entire trip, and even post-tripm our host/guide, Nicholas of Animal Kingdom Safaris was the best that we could ever ask for and truly feel that we made a friend for...
Read more

As someone who has traveled to over 30 countries, I can easily say that this was the best trip of my life and the best trip of my wife's as well!
When we booked the trip, we were both excited and apprehensive. While we had used Kimkim before, we were not familiar with East Africa.
From the pre-booking process, to the entire trip, and even post-tripm our host/guide, Nicholas of Animal Kingdom Safaris was the best that we could ever ask for and truly feel that we made a friend for life!
From the hospitality to the humor to allowing us to use his camera to making sure we were well taken care of: Nicholas did it all! One specific example is when our bags got delayed from the United States. Nicholas was in constant commnication with the airlines, organized the bags to be flown to a nearby airstrip, and had a colleague pick it up for us. I could never have imagined doing that without him.
Since returning, I have told dozens of family / friends about the trip and Nicholas!

Local specialist: Nicholas Mwangi
Nicholas
Nicholas Mwangi
Local specialist in Nairobi | Replied on Jul 26, 2023

Thank you so much Joseph and Ethel for the amazing time we spent with you in Kenya. We appreciate your positive feedback and hope to see you in the future.
Kind regards,
Nicholas.

Perfect mix for our Brazil adventure!
Brazil | Jun 23 - Jul 3, 2023

Todd
Todd S.
Atlanta, GA | Reviewed on Jul 06, 2023
Amazon Tupana lodge was incredible - Carlos was incredible, and the scenery, excursions, and just hanging out at the lodge was relaxing. Saw monkeys, a tapir, and of course Blue the macaw that hangs around on site. Sunrise and sunset were beautiful!
Foz do Iguaçu was better than we could ever have imagined. Rainbows, waterfalls, and the boat ride into the falls from the Argentina side was so much fun! Pictures will never do it justice!
Rio was fun as well, Alex our guide was amazing...
Read more

Amazon Tupana lodge was incredible - Carlos was incredible, and the scenery, excursions, and just hanging out at the lodge was relaxing. Saw monkeys, a tapir, and of course Blue the macaw that hangs around on site. Sunrise and sunset were beautiful!
Foz do Iguaçu was better than we could ever have imagined. Rainbows, waterfalls, and the boat ride into the falls from the Argentina side was so much fun! Pictures will never do it justice!
Rio was fun as well, Alex our guide was amazing and did an excellent job. He also set us up for the day after, and recommended perfect places on the beach! Great trip all around, the travel was acceptable (we wanted to do lots of things so crammed in late nights) with no delays and easy to get around.
Rachel was wonderful, responsive, and always on top of our tickets and itinerary. Great planning and definitely will share this trip with others!

Hotel Review
Amazon Tupana Lodge
Manaus

Remote, intimate, and great chance to enjoy nature! Everyone was friendly, helpful, and went out of their way to ensure we had a wonderful time. The rooms were neat and clean, food was amazing, and the staff always helpful no matter what you required! Saw lots of animals, the trips on the river were beautiful and amazing! Even the night in the jungle was great with the hammock and mosquito net!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Hi Todd, Thank you for the wonderful review! We're thrilled you had an incredible time at Amazon Tupana Lodge and enjoyed the scenic excursions. Your experience in Foz do Iguaçu and Rio sounds amazing too. We're grateful for your kind words and looking forward to assisting you with more adventures in Brazil in the future!

Kimkim was so helpful connecting us to Portugal travel experts
Portugal | Jun 16 - Jun 29, 2023

M
Mary R.
Bridgewater, NJ | Reviewed on Jul 06, 2023

We were overwhelmed with planning our trip to Portugal for 3 couples for 2 weeks, but luckily we found Kimkim, who made it so easy. They connected us to a wonderful local agency, Across Portugal, who worked with us to create a customized trip within our budget. Our trip included private transportation when needed, private tours, and some time on our own with a rental van for 5 days. We visited Lisbon, Sintra, Porto and the Douro Valley, Serra da Estrela, and the Algarve. The hotels were beautiful and tours were top notch.

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jul 10, 2023

Hey Joanne and Mary,
Greetings from sunny Portugal!
Thank you so much for your feedback about your experience in Portugal! Our team is really happy to know you had a great experience. Should we consider Spain next year? :)
Thank you once again for your trust!
Obrigado,
João & Across Portugal Team

Rinolda was exemplary. She has been very reso...
Iceland | Jun 24 - Jul 3, 2023

Sadhana
Sadhana K.
Palmdale, CA | Reviewed on Jul 06, 2023
Rinolda was exemplary. She has been very resourceful and responsive from the onset and continuing well into the trip.
Her suggestions and arrangements were very well suited for us. The itinerary was perfect.
She guided us through some hurdles we put ourselves into.
My utmost favorite place was Thorsmork. The volcano huts were akin to a luxury hotel. The scrnery and hiking were spectacular. I enjoyed all the hiking trails.
Golden circle was nice and is a must do but was dispensable for...
Read more

Rinolda was exemplary. She has been very resourceful and responsive from the onset and continuing well into the trip.
Her suggestions and arrangements were very well suited for us. The itinerary was perfect.
She guided us through some hurdles we put ourselves into.
My utmost favorite place was Thorsmork. The volcano huts were akin to a luxury hotel. The scrnery and hiking were spectacular. I enjoyed all the hiking trails.
Golden circle was nice and is a must do but was dispensable for me. The day with all the falls also was okay for a first time visitor but I wouldn’t go back. Hveragardi was mind blowing. So was Glymur hike, Vestmannayer, and Landmannlagur.
Blue lagoon was good , again, as a first time visitor.
All the food recommendations were amazing given we are vegan. Hotels were very well selected. Favorite was Hotel Klaustur.
Rinolda even made time to meet us personally. I am overjoyed that we chose to go with Kimkim, especially Rinolda. Sorry, I forgot her associate’s name whom also we called a lot and who was also very attentive and helpful.

Hotel Reviews
Skuggi Hotel by Keahotels
Reykjavík

The rooms are good. The breakfast is good. But parking was a huge problem. The parking structure access is outdated, parking spots are very limited b had to park 3 blocks away.

Authenticity & Character
Location
I think it is okay considering it is urban area but parking iss restricted
Staff
No
Cleanliness & Comfort
Volcano Huts Þórsmörk
Thorsmork

Out of this world. Felt like a luxury hotel. The dinner at the store was lovely. The facilities were clean and well maintained.

Authenticity & Character
Vibe of luxury hotel
Location
Beautiful scenery
Staff
Very attentive
Cleanliness & Comfort
The huts, the dining place, the lounge, the restrooms were all immaculate. Food was delicious and unbelievable given it is such a remote area. I could easily spend a week or more there
Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Jul 16, 2023

Thanks for a beautiful feedback and stopping by!

Happy travels,
Rinolda

A perfect fit for our family
France | Jun 28 - Jul 5, 2023

Ryan
Ryan S.
Canada | Reviewed on Jul 06, 2023
There are so many good things to say about Simon and the trip he planned for us. Let me start with our initial plan. He created so many fun and interesting things for us. Some weren't quite for our family so Simon was responsive to help choose different activities that were a prefect fit. Once we had everything all in place it turned out that we couldn't get the dates we had planned for. Within a few hours Simon had rebooked everything on our new dates. I can't imaging doing this... Read more

There are so many good things to say about Simon and the trip he planned for us. Let me start with our initial plan. He created so many fun and interesting things for us. Some weren't quite for our family so Simon was responsive to help choose different activities that were a prefect fit. Once we had everything all in place it turned out that we couldn't get the dates we had planned for. Within a few hours Simon had rebooked everything on our new dates. I can't imaging doing this myself, this alone was worth it.
Simon sent us our detailed itinerary a week before the trip so we could be comfortable in planning our timing, moving around the country.
When we landed in France we were greeted by a beautiful Limo that took us straight to the hotel. The Hotel in Paris was an apartment and nicely located for us to get around the city by Metro. The accommodations were clean and the breakfast each morning was very nice. We made good use of the coffee machine. We explored the city and loved our river cruise of the Seine at night. We also took the opportunity to climb the Eiffel Tower. After a long night of travel we found the cruise to be a perfect way to start the trip.
On day two we all loved the ride out to the palace of Versaille. The kids loved exploring the rooms and the gardens. When we returned to the city we explored the Jardins du Luxembourg on Simon's recommendation. It was perfect.
On day three we did a treasure hunt of the Louvre with the kids. We got to see all the important parts of the museum and the kids loved learning and seeing all the beauty of the museum.
Our next day took us by train to Marseille. Our first impression was a little off, but this was in large part due to the protests that were going on. However the hotel was in a great location and allowed us to get where we needed to go easily. After a good sleep we woke up to a new town. The streets had been cleaned and the energy was much better. Here again Simon was an excellent communicator for our trip. We had planned a morning cruise out to the Calanque national park, but the wind and the sea prevented us from going. Simon gave us plenty of notice and cancelled the excursion and provided a full refund very quickly. In the afternoon we did the e-bike tour of Marseille. The kids claimed this was the highlight of our whole trip. The views were spectacular, the exercise was fun and I highly recommend this as a way to connect with the city. Thanks to Simon notifying us that we couldn't sail in the morning. We were able to book a dinner cruise of the harbour and sea for the evening when the seas had calmed. This also was a highlight.
Then we were off to Nice. The train ride was smooth and easy. We checked in to another centrally located hotel that was cozy and again served a nice breakfast. We went and did some shopping and spent the afternoon splashing in the sea.
On our final full day we took a very lovely ride into Monaco. Our guide was very informative and it was a beautiful city. Definitely worth seeing. And of course getting to do a lap of the course of the Monaco Grand Prix was fun for everyone.
Upon returning to Nice we had more time to play in the Sea.
On our final day our limo to the airport was right on time and delivered us to the airport for a safe flight home.
Our family was so impressed by Simon and our kimkim experience. We had amazing things to do everyday and Simon created the trip of a lifetime for us. We are grateful!!

Hotel Reviews
Hôtel Aria
Nice

A nice hotel. Rooms were clean with a nice washroom. The breakfast was very good.

Authenticity & Character
Location
Easy to walk to the Sea
Staff
Cleanliness & Comfort
Maison Saint Louis Vieux Port
Marseille

Rooms were small but that is to be expected. We had a decent view. Very warm in the rooms. The breakfast was good. The location was very close to the harbour.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Citadines Bastille Marais Paris
Paris

The apartments were clean. The breakfast was very good. The location was close to several Metro lines allowing you to get around easily.

Authenticity & Character
It was a more modern feel.
Location
close to the Metro, easy to get around Paris
Staff
Cleanliness & Comfort
Activity Reviews
Palace of Versailles Half day trip (Skip the line, audioguided & gardens) by minivan from Paris
Palace of Versailles Half day trip (Skip the line, audioguided & gardens) by minivan from Paris
Paris

This was a beautiful look at history. The palace is immaculately maintained and it made you feel a part of the history of the culture and country. The gardens are so vast you could spend days there. We loved the hall of mirrors and the artwork is truly a site to see.

Quality of Experience
Guides, Drivers and Staff
Transport
DU Half-day excursion to Monaco, Monte-Carlo, Eze & La Turbie
DU Half-day excursion to Monaco, Monte-Carlo, Eze & La Turbie
Nice

A visit to Monaco was well worth it. And we were pleasantly surprised to have the visit tot the village of Eze on the trip. It was quite the contrast of the old city of Eze and the activity and grandeur of Monaco. Our driver was very knowledgeable and was very good and navigating the busy streets. It was fun to do a lap of the Formula 1 course.

Quality of Experience
Guides, Drivers and Staff
Transport
clean
Marseille Fada Guided Ebike Tour
Marseille Fada Guided Ebike Tour
Marseille

The whole family said this was the highlight of our vacation. This is the only way to see a city. Our guide was knowledgeable and able to navigate the city with ease. The e-bike made it possible for us to cover a lot of ground. The view were spectacular and we were able to cover so much. They had a bike for my son and my daughter was just a little small but loved riding in the buggy behind me.

Quality of Experience
Just the best way to see the city
Guides, Drivers and Staff
Fantastic
Louvre Treasure Hunt (kids or teens tour)
Louvre Treasure Hunt (kids or teens tour)
Paris

This was the best way to see the Museum. Our guide, Marine, was knowledgeable and fun. She told wonderful and engaging stories that kept our kids interested and fascinated. My wife and I were able to enjoy the stories as well and we saw all the the best of the Louvre. We were by the lines and avoided the crowds. We all learned a lot.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable, fun, and a great storyteller. We loved Marine!!
Paris: Illuminations Seine River Cruise
Paris: Illuminations Seine River Cruise
Paris

This was the perfect way to start our vacation. The cruise is beautiful at night showing off Paris at sunset. There is lots of room and the views are spectacular.

Quality of Experience
The view of the city
Local specialist: Simon Hardy
Simon
Simon Hardy
Local specialist in Marseille, France | Replied on Jul 12, 2023

Hello Ryan,
Thank you very much for these sweet words here on Kimkim! I also transmitted your encouragement to my team; it was Noemi who took care of the reservations and Baptiste who assisted me with your digital travel booklet :)
Thank you again. We look forward to welcoming you again in France.
Simon

Perfect Honeymoon in Greece
Greece | Jun 27 - Jul 4, 2023

Joseph
Joseph D.
Pittsburgh, PA | Reviewed on Jul 06, 2023
Our experience working with Mariliza was amazing! She booked great experiences and accommodations for us for the entire trip. It was really nice to not have to worry about setting up really anything on our own. Mariliza really understood what we were hoping to do while on our trip, and we would not have wanted to change a thing. Santorini was such a beautiful island and Mariliza was even able to upgrade our accommodations there to a private villa, which was so beautiful. Our experience... Read more

Our experience working with Mariliza was amazing! She booked great experiences and accommodations for us for the entire trip. It was really nice to not have to worry about setting up really anything on our own. Mariliza really understood what we were hoping to do while on our trip, and we would not have wanted to change a thing. Santorini was such a beautiful island and Mariliza was even able to upgrade our accommodations there to a private villa, which was so beautiful. Our experience working with the KimKim team and Mariliza was great and I would definitely recommend to anyone thinking of planning a trip!

Hotel Reviews
Blend Hotel Athens
Athens

This hotel was very centrally located to tons of restaurants, cafes and shops. It was also a pretty short walk (20 minutes) to get to historical sights like the Acropolis. The staff was extremely friendly and helpful for our first time to Greece.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aspronisi Luxury Villa
Megalochori, Santorini

The staff here was amazing! They are extremely friendly and go out of their way to make sure you have a perfect stay. The view from the hotel pool was beautiful and did not get old to look at.

Authenticity & Character
Location
The view from the pool was amazing! Only a short walk to restaurants and grocery stores.
Staff
Cleanliness & Comfort
Activity Reviews
Caldera Hike
Caldera Hike
Santorini

We were not staying near Oia or Fira so this hike was really cool to get to see both of those towns in Santorini. The hike was long, but very worth it. You get many incredible views along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
⛵ Sunset Sailing Tour & BBQ on a luxury catamaran
⛵ Sunset Sailing Tour & BBQ on a luxury catamaran
Santorini

This was the coolest experience we did in Santorini and has to be a must do for anyone traveling there. The guys working the boat were super fun and helpful. They made sure you had everything you needed. The food was also amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Cheers & Dine
Sunset Cheers & Dine
Santorini

It was really cool to learn the history of wine making in Santorini. We had a lot of fun with our tour guide and other people on the tour with us.

Quality of Experience
Guides, Drivers and Staff
Transport
Athens Highlights / Mythology Tour
Athens Highlights / Mythology Tour
Athens

Really awesome tour to see 3 different historical sites! We like these kinds of tours because it gives you background and history on what you are seeing rather than just taking pictures to say you were there.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mariliza Chatzelli
Mariliza
Mariliza Chatzelli
Local specialist in Athens | Replied on Jul 07, 2023

Dear Joseph,
Thank you for this wonderful review! I am so happy you had a wonderful time!
I hope to welcome you again to Greece and show you other destinations of our beautiful country! :)
Safe Travels!
Mariliza

Exceptional Team of Local Specialists
Morocco | Jun 8 - Jun 16, 2023

Premalatha
Premalatha S.
Malaysia | Reviewed on Jul 06, 2023
I am very glad I chose to experience Morocco with Kimkim team. Both me and my sister were very happy with the itinerary as we experienced the culture and met amazing people who made us feel welcomed. Said was very prompt with replies and helping us tailor our interests prior to our trip. Upon arrival, we were welcomed by Reda, who made sure our road trips were safe and comfortable. He is definitely an exceptional person on navigation and sharing knowledge on local cultures with us. Our guide... Read more

I am very glad I chose to experience Morocco with Kimkim team. Both me and my sister were very happy with the itinerary as we experienced the culture and met amazing people who made us feel welcomed. Said was very prompt with replies and helping us tailor our interests prior to our trip. Upon arrival, we were welcomed by Reda, who made sure our road trips were safe and comfortable. He is definitely an exceptional person on navigation and sharing knowledge on local cultures with us. Our guide in Fes, Amina was very knowledgable and shared so much insight on the Medina. We absolutely loved our Moroccan desert experience from camel rides to the beautiful Eco-Friendly Tirizi Camp greeted by Yusuf and team. Last but not least, we met a sweet soul Hanan, who showed us around Marrakech, who has an exceptional knowledge on the beautiful buzzing city. Thank you so much for this wonderful experience and keep working from the heart to connect with people traveling to experience a beautiful country rich with culture and art.

Hotel Review
Tiziri Luxury Camp
Merzouga

This is indeed a lovely camp site with a great team of people who attend to your comfort and of cause providing one of the most delicious meal and a beautiful night with bonfire and music. It is an eco-friendly camp site, thus it resonated for travellers like me and my sister. Couldn't ask for more. Cheers!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Saïd Nayt Addi
Saïd
Saïd Nayt Addi
Local specialist in Marrakech | Replied on Jul 07, 2023
Hi Premalatha, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your sister had a wonderful time exploring Morocco with our Kimkim team. It brings us great joy to know that our itinerary allowed you to immerse yourselves in the local culture and connect with amazing people who made you feel truly welcomed. Thank you again for choosing Kimkim to experience the beauty and richness of Morocco. We are grateful for your kind words and... Read more

Hi Premalatha,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your sister had a wonderful time exploring Morocco with our Kimkim team. It brings us great joy to know that our itinerary allowed you to immerse yourselves in the local culture and connect with amazing people who made you feel truly welcomed.

Thank you again for choosing Kimkim to experience the beauty and richness of Morocco. We are grateful for your kind words and appreciate your feedback. We will continue to work from the heart to create meaningful connections with travelers like you who seek to explore and appreciate the culture and art of this beautiful country. We hope to welcome you back in the future for more memorable adventures!

Best regards,
Said

Tour du Mont Blanc
France | Jun 16 - Jun 25, 2023

S
sian m.
Australia | Reviewed on Jul 06, 2023

Julien organised our Tour du Mont Blanc trip for us with no drama, and it was great to have all the planning sorted, as well as the app/guidebook and maps all available. The WhatsApp was also really helpful for live support when needed.

Local specialist: Julien Hunerfurst

Mark was great on the first 2 days of private...
France | Jun 23 - Jul 1, 2023

N
Nicholas Y.
Los Angeles, CA | Reviewed on Jul 06, 2023

Mark was great on the first 2 days of private tour.

The first driver on pick up was late but our flight was also late so maybe not his fault. Also not too personable but also maybe not his fault due to flight being late so maybe he's in hurry.

The cooking class was great.

Also the train stop and transfer was a bit tight for novice train riders like us. 10 minute window was stressful but we made it.

Rest of transfers and tours were great. Everything very smooth.

Local specialist: Josee Legrand
Josee
Josee Legrand
Local specialist in Lacenas | Replied on Jul 12, 2023

Bonjour Nicholas!
Thank you for sending us your feedback! It was a real pleasure to organize this trip for your family and Im glad you made wonderful memories in our country! Do not hesitate to contact us again if you would like to come back to France!
I wish you all the best.
Sincerely,
Josée

Erlend Berne with Explore Ly...
Norway | Jun 17 - Jun 30, 2023

C
Carey S.
Orchards, WA | Reviewed on Jul 05, 2023
Our hiking guide Erlend Berne with Explore Lysefjorden was a highlight of our trip!! He was our favorite hiking guide during our trip! We would highly recommend adding the photo package to any hike so that you can capture the awe inspiring moments of the hike with a professional eye and camera. Read more

Our hiking guide Erlend Berne with Explore Lysefjorden was a highlight of our trip!! He was our favorite hiking guide during our trip! We would highly recommend adding the photo package to any hike so that you can capture the awe inspiring moments of the hike with a professional eye and camera.

Hotel Reviews
Hofslund Fjorhotel
Sogndal

We loved being right on the Fjord! It was great to have a balcony. No vegan options at breakfast except for peanut butter toast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fjelleventyret Gårdsovernatting
Skjåk

This farm was very charming and nice addition to our trip. I was completely different from the other hotels. Unfortunately, they really did not have any Vegan options and the town of Lom did not have much to offer either. The surrounding country side and sound of sheep bells at the farm made our stay very enjoyable though. There was in apartment laundry but no clothes dryer.

Authenticity & Character
Loved the farm!! I wish we could have had more time here to ride the horses.
Location
Staff
Although there were no real vegan options, the chef tried to acomodate our food choices.
Cleanliness & Comfort
Bardøla Høyfjellshotell
Geilo

Room was extremely small and shower was the size of an RV shower. The laundry required Krons and hotel could not exchange cash.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room was clean.
Fleischer's Hotel
Voss

Quite a dated hotel but room was more spacious and it was nice to have a balcony. Limited Vegan options for breakfast and in city of Voss.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Coffee maker was not clean.
Grand Hotel Terminus
Bergen

It was worth it to upgrade our room for a bit more space. There is laundry available at this hotel which was a blessing after some grueling hikes and not so fresh clothes. Vegan breakfast options were good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
If traveling in the summer, request a fan!
Thon Hotel Maritim
Stavanger

Recommend requesting a room that faces the lake as the ally is quite loud. Vegan breakfast options were good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
If traveling in Summer, request a fan.
Activity Reviews
Floating Sauna
Floating Sauna
Norway

Not really a highlite for us.

Quality of Experience
Kayak in Fjærlandsfjord
Kayak in Fjærlandsfjord
Norway

This was a nice change of scenery for us. Our guide was a sweet heart and told us stories about the region.

Quality of Experience
Guides, Drivers and Staff
Guided Hike to Sverrestigen Viking Trail
Guided Hike to Sverrestigen Viking Trail
Voss

This hike was moderately difficult. It was unlike any other guided hike that we have done. It felt very backwoods and did not really follow a trail. Our guide was delightful and the lunch she prepared was great!.

Quality of Experience
Guides, Drivers and Staff
Transport
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen

There was nothing specifically wrong with the tour but just not a "have to do" thing while in Bergen.

Quality of Experience
Guides, Drivers and Staff
Kjerag Summer Hike
Kjerag Summer Hike
Stavanger

Must do hike. This is a moderate to hard hike but with Erlend as our guide, he made it enjoyable and doable.

Quality of Experience
Guides, Drivers and Staff
Transport
Flor & Fjære Garden Cruise
Flor & Fjære Garden Cruise
Stavanger
Quality of Experience
Food
Vegan meal was the best we had while in Norway!
Guides, Drivers and Staff
Transport
Pulpit Rock Sunrise Hike
Pulpit Rock Sunrise Hike
Stavanger

Amazing, must do hike. We highly recommend the sunrise hike!! This hike is easy to moderate. Erlend was a wealth knowlege and takes phenomenal, high quality pictures.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anna Grindevoll Strønstad
Anna
Anna Grindevoll Strønstad
Local specialist in Norway | Replied on Jul 06, 2023

Hi Carey! :)
Thanks for taking the time to leave a review!
So happy that you enjoyed so much of your trip and had a good time. It was such a joy assisting you with planning your honeymoon.
Best wishes!
Anna

BEST TRAVEL EXPERIENCE EVER!!!!
Guatemala | Jun 12 - Jun 17, 2023

Marielos
Marielos R.
Flagami, FL | Reviewed on Jul 05, 2023
Where can I start reviewing my trip to Guatemala? From the beginning Eduardo was amazing in answering all of my questions and planning the trip the way we wanted it. He knew how important it was for us to visit Guatemala after living for 40 years abroad. He planned our trip where not only we learned about the culture, but saw amazing places and met very interesting people. From the moment Don David (our driver for the duration of the trip) picked us up at at airport until the moment we... Read more

Where can I start reviewing my trip to Guatemala? From the beginning Eduardo was amazing in answering all of my questions and planning the trip the way we wanted it. He knew how important it was for us to visit Guatemala after living for 40 years abroad. He planned our trip where not only we learned about the culture, but saw amazing places and met very interesting people.

From the moment Don David (our driver for the duration of the trip) picked us up at at airport until the moment we finalize out trip, his service was extraordinary. He drove us from Guatemala City to Antigua Guatemala. Quetzaltenango, Solola, Chichicastenango, back to Guatemala City (at 3:45 am) for us to take the plane to visit Tikal, picking us up at the airport again, take us to the Hotel Barcelo and picking us up again at 4:30 am to go back tot he airport. His service was incredible. He was always very cordial and will let us know about places and landmarks he thought were interesting or important for us to know.

Now about our tour guides throughout the trip. First, let me tell you about our primary guide, Diana. Such a young, energetic and fantastic tour guide. She is extremely knowledgeable about Guatemala's history. She not only took her time to explain to us each of the places we visited, but also gave us ample time to take pictures, make purchases, eat, and look around. Diana never made us feel rushed and never left us alone in any of the places we visited. She took her time to explain the places we traveled to even told us about the other trips she has done with other groups.

Don Oscar in Chichicastenango was great! The place is incredible. Don Oscar was super knowledgeable about Chichicastenango and its history. If you love to buy items traditional from Guatemala, Chichicastenango is your place.

Don Oliverio (tour guide) and Fernando (driver) in Tikal: From the moment our plane landed in Flores, Don Oliverio and Fernando were already waiting for us. They both made sure we had what we needed for this trip. Our recommendation is to plan to buy bug spray, sun screen and water once you get to Flores (They took the sun screen and bug spray at the airport in Guatemala). Before we started the tour, they took us to a store to buy these items. Don Oliverio explained to us from the temples, royal houses, plants, animals, to the history of the Mayas in Peten.

The hotels: excellent! No other words to describe the cleanliness, comfort and service. In every hotel, we had complementary breakfasts (which were delicious). My favorite hotel: San Buenaventura Hotel in Lake Atitlan. We had our breakfast overlooking the lake and volcano. Amazing experience.

Hotel Reviews
Hotel Barcelo
Guatemala City

I've been extremely blessed to have traveled to many places around the globe. Hotel Barcelo is for sure a 5 Star Hotel!

Authenticity & Character
Location
Very close to the airport
Staff
Cleanliness & Comfort
San Buenaventura Hotel
Panajachel, Sololá

Loved this hotel. We were able to have breakfast right on the garden overlooking the lake and volcano.

Authenticity & Character
Loved all of the pictures hanging around.
Location
Staff
Cleanliness & Comfort
Hotel Boutique Casa Morasan
Quetzaltenango
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The beds were super comfortable. Very nice suite
Casa Antigua
Antigua

We stayed two different nights in this hotel. The first room was very very, but the second one, was extraordinary! Very good service and breakfast.

Authenticity & Character
Location
Right in the middle of town and super close to everything. Loved the store right next door,
Staff
Cleanliness & Comfort
Activity Reviews
Explore Tikal National Park
Explore Tikal National Park
San Ignacio

The history and amazing architecture is incredible!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Chichicastenango Market
Visit Chichicastenango Market
Lake Atitlán

The colors!!!! They were so vivid all throughout this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Fuentes Georginas
Fuentes Georginas
Guatemala

If you are looking for a place to relax and enjoy the health benefits of these water, you must definitely visit Fuentes Georginas.

Quality of Experience
Guides, Drivers and Staff
Transport
Antigua Historic Walking Tour
Antigua Historic Walking Tour
Antigua

Diana was our Tour Guide. She was very punctual and started the tour on time. Very knowledgeable. She never rushed us. We were able to take pictures, buy things and look around. She never minded repeating information or answering our questions.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Jul 07, 2023

Thank you very much for your comment! We are glad that you have enjoyed our "Journey in Guatemala", With this feedback you have contributed to better position this service, which is undoubtedly one of the best things you can do in our beautiful country.

I invite you to text me on your next visit to Guatemala to show you other beautiful places in our land of beautiful people.

Thank you for providing value to our service!

Sincerely,
Eduardo

Spectacular Service - Above and Beyond
Colombia | Jun 24 - Jul 4, 2023

Marlene
Marlene U.
Los Angeles, CA | Reviewed on Jul 05, 2023
I want to commend Margoth and the entire team we worked with for the wonderful work they do. I was looking to plan a vacation with my mom when I came across the KimKim website. From the curiosity phase they were quick and friendly. Once I committed, they made sure we were prepared for our trip by contacting us ahead of time with important details like immigration forms and a summary of what to expect ahead of the trip. The hotels as guides were A+. David the guide in Bogota was extremely... Read more

I want to commend Margoth and the entire team we worked with for the wonderful work they do. I was looking to plan a vacation with my mom when I came across the KimKim website. From the curiosity phase they were quick and friendly. Once I committed, they made sure we were prepared for our trip by contacting us ahead of time with important details like immigration forms and a summary of what to expect ahead of the trip. The hotels as guides were A+. David the guide in Bogota was extremely knowledgeable, patient, and kind. All of our drivers were also very punctual and made sure to stay on schedule. The restaurant recommendations we also superb. On our second leg, we went to Cartagena where again we were met with a great guide. Jose Miguel was very warm and also very knowledgeable. We arrived before check-in and he made sure to wait with us until we were able to get up to our room. We were also connected with the same driver for the entirety of our time in Cartagena and Emerson was a charming and funny guy. He made great conversation and like all the other drivers he was always punctual. There were 2 small instances when we had different drivers and this is when we started to see how how much care Margoth and her team had for our trip. On our trip to a beach club, we had some rain and the driver was late so they made sure Jose Miguel was there to meet us upon our return. He ensured we safely got back to our hotel with a Taxi. He made sure to take down the Taxis info and he ensured a safe arrival. Our favorite activity in Cartagena was the dance class. I would definitely make it longer or make it a multi-day activity on another trip. The last leg of our trip was to Baru. On the way to the dock, I left my cell phone in the back seat of the car and the driver returned immediately to return it. Again, the best service and care from this team. At the Sofitel, we ran into a small medical issue and I reached out to Margoth and her team after hours she immediately escalated the issue and got us some help. Last but not least, we had purchased some jewelry and she had Felipe send us all the info. We arranged to get to the airport and bit earlier to process the tax refund however, the counter would not take our digital copies and they rushed a messenger to the airport with hard copies so we could claim our refund. Again, this team went above and beyond. We were able to process the refund which was about $700 and we made our flight. I had never used a travel agency before and now I may never go back to planning my own trips. This was an incredible experience. Thank you for helping me create wonderful memories with my mom.

Hotel Reviews
Sofitel Baru Calablanca
Cartagena

The hotel is expansive and lovely. However, for a 5-star property, it has a couple of issues. A beachfront hotel with 5 pools should never run out of towels. In the 3 days and two nights that we were there, they were constantly out of towels. It's a small but important detail. I also understand that service outside the US is often a bit slower but often the wait was quite a bit long for food and drinks. Last but not least we did run into an issue with the lobby shop. I understand that the lobby shop is contracted out to an outside vendor but the service there was unacceptable. I went there as they were closing to look for some medicine for my mom and was turned away quite rudely and told they could do nothing about it. The hotel staff eventually took care of my requests but an isolated property like this should have a 24-hour or late-night shop for sundries, toiletries, and first aid supplies. In a centrally located property, I would have simply left or taken a taxi to a nearby drug store but here there is nothing remotely close by. In addition, the night this occurred there was a huge rainstorm making it impossible even for the concierge to go to town on the dirt road. Overall, the hotel was lovely and the staff was friendly but these small details at a 5-star property make a huge difference.

Authenticity & Character
This is a modern hotel so there is not really any cultural charm or authenticity but the property is gorgeous and modern.
Location
Staff
Cleanliness & Comfort
The Artisan D.C. Hotel, Autograph Collection
Bogotá

Beautiful Hotel with friendly staff. Centrally located with a great restaurant.

Authenticity & Character
Modern speak easy feel.
Location
Staff
Cleanliness & Comfort
Nacar Hotel Cartagena, Curio Collection by Hilton
Cartagena

Lovely property in a great location, rooms are spacious and the rooftop bar and pool are quaint and lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Jul 05, 2023
Dear Marlene, It has been such a pleasure to meet you, and thank you so much for making us a part of your trip to Colombia. We really appreciate that you and your mom traveled to our beautiful Colombia, and your attitude is so amazing! All our guides and drivers had a wonderful time with you, and we all hope you come back in the future! Muchas gracias for taking the time to write this review, and thank you as well for your feedback and for keeping us updated throughout your trip! All... Read more

Dear Marlene,

It has been such a pleasure to meet you, and thank you so much for making us a part of your trip to Colombia. We really appreciate that you and your mom traveled to our beautiful Colombia, and your attitude is so amazing!

All our guides and drivers had a wonderful time with you, and we all hope you come back in the future!

Muchas gracias for taking the time to write this review, and thank you as well for your feedback and for keeping us updated throughout your trip! All your words are extremely useful to us, and we really appreciate it!

Sending you and your mom, and your family our very Best Wishes!!
And we hope you stay in touch!

Hasta pronto,
Margoth

We had an amazing trip to Iceland! Eva did a ...
Iceland | Jun 19 - Jun 28, 2023

Erica
Erica C.
Tampa, FL | Reviewed on Jul 05, 2023
We had an amazing trip to Iceland! Eva did a great job outlining the best stops and planning our accommodations. We loved the hotels, food, and excursions. Iceland is the most beautiful place I have ever seen!
10 out of 10 for the Super Jeep Tour of Valley of Thor
10 out of 10 for the Glacier Lagoon
I would recommend water proof boots and rain coats!!
Read more

We had an amazing trip to Iceland! Eva did a great job outlining the best stops and planning our accommodations. We loved the hotels, food, and excursions. Iceland is the most beautiful place I have ever seen!
10 out of 10 for the Super Jeep Tour of Valley of Thor
10 out of 10 for the Glacier Lagoon
I would recommend water proof boots and rain coats!!

Hotel Reviews
Fosshotel Glacier Lagoon
Hnappavellir

Adorable hotel. We loved the hot tubs, restaurant, and sheep right outside our window! It is a great location for getting out to the Diamond Beach and Glacier lagoon but nothing nearby. There is no shopping (grocery or supplies) or restaurants within 20-30 min.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vík í Mýrdal
Vík

Restaurant was delicious!! Rooms were small but nice. Location was great- easy walk to shopping and quick drive to many activities.

Authenticity & Character
Location
Across the street from major shopping center.
Staff
They dried our boots in the boiler room- so nice!!
Cleanliness & Comfort
Reykjavik Residence Apartment Hotel
Reykjavík

We loved this hotel! They deliver a basket of delicious breakfast foods each afternoon and fresh bread each morning. They also have free laundry machines to use!!

Authenticity & Character
Location
One block off the main strip.
Staff
Cleanliness & Comfort
Activity Review
Jökulsárlón Glacier Lagoon
Jökulsárlón Glacier Lagoon
Iceland

Our guide was amazing!! We loved this boat trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eva Sigurðardóttir

Chile vacation
Chile | Jun 22 - Jun 28, 2023

Sheryl
Sheryl J.
Orlando, FL | Reviewed on Jul 05, 2023
This once in a lifetime trip took months of planning and coordination. The first leg of the trip to Easter Island went off well with a few minor hiccups but that is to be expected and was resolved quickly. The guides were awesome and it was a great experience. Not so awesome was the Calama section of the trip. Let me start with the positive. The guides were very knowledgeable and I had an ok time. Now for the negatives. I was picked up from my accommodation during the time window provided but... Read more

This once in a lifetime trip took months of planning and coordination. The first leg of the trip to Easter Island went off well with a few minor hiccups but that is to be expected and was resolved quickly. The guides were awesome and it was a great experience. Not so awesome was the Calama section of the trip. Let me start with the positive. The guides were very knowledgeable and I had an ok time. Now for the negatives. I was picked up from my accommodation during the time window provided but I expected to be dropped off at my hotel at the end of the day but instead was left in the middle of a city I did not know and was told this is where the tour ended. Are you kidding me??? I had no idea where my hotel was located and it was dark. The guide provided directions that made no sense so I had to beg her to go with me. She said it was not part of her job but she was gracious enough to go with me. I would never have found it on my own with the directions she had provided. The next day I knew what would happen and the guide provided directions. Fortunately it was not that far from my hotel. The following day was going to be the highlight of the tour going to the geyser. When I got to the hotel I received a message that my pick up to the airport was going to be at 9:30am. The tour started at 4:30 am so I thought I would have plenty of time to make the connection. She then told me that I would not get back from the tour until 11:30am. Are you kidding me again??? I would miss my flight if I went on the tour. She then said I can take a private tour for $100. I told her I am not paying for that. This itinerary was months in the making so Kim Kim should have known about my flight as I provided the information months before and the itinerary said I would be picked up at 10:40am. That would be enough time to get to the airport. I was devastated as this is the only time I will make this trip and I felt that someone dropped the ball. This is not my first tour with Kim Kim. The previous tours were mostly problem free. I expected this would be as well and at this point I am not sure if I would recommend them to anyone.

Hotel Reviews
Renaissance Santiago Hotel
Santiago

The front desk person John went out of his way to be kind and helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

Beautiful location and staff was friendly and helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Taura'a
Hanga Roa

Amazing experience. Edith treated me like family.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jul 10, 2023
Dear Sheryl,
Even though I hear you enjoyed the majority of the trip, I am sorry your experience was not the best in San Pedro. I did not know the tour left you in the town! That is unacceptable and I wish I knew when it happened to correct it. I will contact the operator immediately for an explanation.
The issue with the flight was an oversight, we normally book the flight in mid afternoon to ensure there is enough time for the geysers tour, but the flight you booked was around 1:30pm...
Read more

Dear Sheryl,
Even though I hear you enjoyed the majority of the trip, I am sorry your experience was not the best in San Pedro. I did not know the tour left you in the town! That is unacceptable and I wish I knew when it happened to correct it. I will contact the operator immediately for an explanation.
The issue with the flight was an oversight, we normally book the flight in mid afternoon to ensure there is enough time for the geysers tour, but the flight you booked was around 1:30pm and the airport is at least 80 minutes away. We already sent you a full refund for this tour and just for your peace of mind, the lagoons and salt lake excursion you had the previous day is by far the best and most comprehensive in the area.
I am sure you know that I was always available before and during your trip. My sincere apologies once again for what did not go right. I hope you will continue to enjoy traveling the world and your next destination will create new and amazing memories to cherish.
Best always,
Lorena

Itlay and Greece coastline
Italy | Jun 16 - Jul 1, 2023

S
Stephen W.
Canada | Reviewed on Jul 05, 2023
Just finished our 2nd trip with kimkim.
Irene was our planner and she exceeded in all aspects. Revised the intierary perfectly to accommodate our needs was always accommodating. All hotels choosen for us were in comfortable and in amazing locations, walking distance to anything we wanted too see or do.
Activities throughout the trip provided knowledge, amazing sites and all food tours had excellent selections.
Overall a great vaction with amazing tour sites, delicous food/drinks, ...
Read more

Just finished our 2nd trip with kimkim.
Irene was our planner and she exceeded in all aspects. Revised the intierary perfectly to accommodate our needs was always accommodating. All hotels choosen for us were in comfortable and in amazing locations, walking distance to anything we wanted too see or do.
Activities throughout the trip provided knowledge, amazing sites and all food tours had excellent selections.
Overall a great vaction with amazing tour sites, delicous food/drinks, picture perfect beachs. Memories for a lifetime. Thanks again kimkim and to Irene!

Hotel Reviews
Residenza Il Hotel Campanile
Sorrento

In a amazing location, right across the street from the best Gelato to finished every night

Authenticity & Character
Location
Staff
Very nice lady
Cleanliness & Comfort
Heliotopos Hotel
Santorini

Amazing balcony view, could of stayed on it all day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
SanSal Boutique Hotel
Chania

Great location with awesome rooftop bar and infinite pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Caldera Cruise & Volcano Visit
Caldera Cruise & Volcano Visit
Santorini

Very cool day, nice swimming spots on a nice boat with delicious food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santorini Highlights with Wine
Santorini Highlights with Wine
Italy

The tour guide made this enjoyable. Would of been nicer to maybe visit more vineyards. Sight seeing spots are nice though.

Quality of Experience
Guides, Drivers and Staff
Transport
Olive Farm Visit & Lunch in Archanes
Olive Farm Visit & Lunch in Archanes
Heraklion

Nice to learn a little bit about the process and how to read olive oil labels. Owenr is very passionate

Quality of Experience
Guides, Drivers and Staff
Transport
Balos & Falassarna Beach Tour with Lunch
Balos & Falassarna Beach Tour with Lunch
Chania

View point of balos is very cool, this day was one of our favorites. Falassarma beach was super chill with the right amount of wave action to have some fun in the water. Very nice day that ended with delicious food

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Driving Tour in Chania Mountains
Driving Tour in Chania Mountains
Chania

Was nice to see the moutinan side of chania, the highlight of the trip is the local resturant they brought us to that was run by a family with no electricity and only used firebeds to cook. The owner was amazing and made sure we're having a good time. He served us a overwhelming amounts of diffent meats. Best goat I ever had.

Quality of Experience
Food
Very good meats
Guides, Drivers and Staff
Driver very friendly and resturants owner was awesome,
Transport
Trastevere Afternoon Food Tour & Wine Experience
Trastevere Afternoon Food Tour & Wine Experience
Rome

Food selections and wines were great

Quality of Experience
Food
Guides, Drivers and Staff
Very friendly
Pizza Cooking Class in Napoli
Pizza Cooking Class in Napoli
Naples

Was cool but maybe I had my hopes up a little for a pizza class in Naples. don't really due much to making the pizza besides the dough that you don't use "dough has to rise"

Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Italy

Provide plenty of drinks, picture perfect swimming spots. Even served us raw sea orcants.

Quality of Experience
Guides, Drivers and Staff
Transport
Sorrento Sunset Sea Kayak Tour
Sorrento Sunset Sea Kayak Tour
Sorrento

Was a cool experience, that ended with a amazing sunset. Definitely happy I was familiar with a kayak. The ocean is a little rough and I could see how some would of been anxious paddling through the rockinlet to the swim area.

Local specialist: Irene Lappa

Christina in Rome and Cristina in Verona were...
Italy | Jun 24 - Jul 4, 2023

T
Tanya A.
Santa Barbara, CA | Reviewed on Jul 05, 2023
Christina in Rome and Cristina in Verona were both GREAT! We also loved Daniel in Venice / Murano. I really appreciated how transportation was included and well planned for us. Made the trip seamless . Andrea was very patient with us when we called with questions. Read more

Christina in Rome and Cristina in Verona were both GREAT! We also loved Daniel in Venice / Murano. I really appreciated how transportation was included and well planned for us. Made the trip seamless . Andrea was very patient with us when we called with questions.

Hotel Reviews
Ca' Pozzo Inn
Venice
Authenticity & Character
Staff
Cleanliness & Comfort
Oasi Boutique Hotel
Levanto

Air conditioning marginal

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Roma
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Indigo Rome - St. George
Rome

So close to everything. Great roof top bar/ restaurant.

Authenticity & Character
In an older part of Rome
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided tour Doge's Palace and St Mark (small group)
Guided tour Doge's Palace and St Mark (small group)
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Murano & Burano islands visit (private service)
Exclusive Murano & Burano islands visit (private service)
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Verona guided walk - private guide
Verona guided walk - private guide
Italy
Quality of Experience
No
Guides, Drivers and Staff
Transport
Pisa guided walk
Pisa guided walk
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Bike ride in Tuscany Countryside from Florence (small group)
Bike ride in Tuscany Countryside from Florence (small group)
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Florence private guided walk including Accademia Gallery
Florence private guided walk including Accademia Gallery
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Pizza Making Class
Pizza Making Class
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vatican Museums and Sistine Chapel - private guide
Vatican Museums and Sistine Chapel - private guide
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum and Sistine Chapel skip the line ticket
Vatican Museum and Sistine Chapel skip the line ticket
Rome
Quality of Experience
Private Colosseum Underground Tour with Roman Forum and Palatine Hill
Private Colosseum Underground Tour with Roman Forum and Palatine Hill
Rome

The tour guide for underground tour was very hard to understand

Quality of Experience
Guides, Drivers and Staff
Transport
Rome Private Golf Cart tour
Rome Private Golf Cart tour
Rome

ChristinA the guide was great. Pantheon was my favorite but she hit any spot we wanted

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Jul 13, 2023

Hi Tanya,
thank you for your review. This is very useful for us .

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.