Kimkim Trip Reviews

I would have liked for our flight seats to have been taken care off & set as this trip was organized more then a months time. I would have also liked to have had exact names of appointed restaurants along with their addresses so we could plan accordingly with time & transport arrangements.

It’s always helpful to have the trust & confidence that everything has been taken care off thoroughly & completely without having to worry about following up with anyone.

Otherwise, I was satisfied with your service. Thank you all!!

Hotel Reviews

Sofitel Legend Metropole Hanoi

Hanoi

Authenticity & Character

It was all good, clean, efficient.

Location

Staff

Cleanliness & Comfort

Catherine Cruises Halong Bay

Quang Ninh

This cruise hotel was BEAUTIFUL, SPACIOUS for a boat that size & their food was delicious! Of course, the sites helped a lot 😋!!

Authenticity & Character

Location

Spectacular!!

Staff

WONDERFUL Staff!!! ELLA WAS AN INCREDIBLE HOST! 1 of a kind!! She’s pretty SPECIAL!!

Cleanliness & Comfort

Indochine Palace

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Bliss Hoi An Beach Resort & Wellness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Royal Hoian -MGallery

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Anjali by Syphon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Park Hyatt Saigon

Ho Chi Minh City

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hanoi City Tour & Half-day Sightseeing and Taste Local Food by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Halong Bay, Catherine Cruise

Ha Long Bay

The Staff was INCREDIBLE!! RESPECTFUL!! HUMBLE!! KIND!! And extra credit to/for Ms. Ella!! Her personality shines!! She makes those activities fun, includes everyone & makes everyone feel SPECIAL!! She definitely has the heart & skill to work with People!! This trip was probably my favorite from Vietnam!! Although it was short, it was INCREDIBLY BEAUTIFUL!! The Staff was EXCELLENT & the FOOD was DELICIOUS!! THANK YOU ALL SO MUCH FOR THIS TRIP!

Quality of Experience

Food

Guides, Drivers and Staff

Ella is top notch!! She makes it happen!! Don’t loose her!!!

Transport

Halong Bay - Hanoi - Fly to Hue

Vietnam

Quality of Experience

Guides, Drivers and Staff

Transport

Ha Long Bay, Catherine Cruise - Hanoi - Fly to Hue

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

I very much appreciated how well Gummi listened to what we wanted to experience on this trip - the itinerary in terms of what we got to see and what we got to do was in complete alignment with my hopes - and was better than anything I could have planned myself because of the local knowledge and expertise.

The work Summer did with all the reservations and with finding a new (exceptional) accommodation on the one day road conditions prevented us from getting to our original destination was fast and really well considered.

Grateful for all that these two did to make our trip something we will look back on as a highlight of our lives is so deeply appreciated

Hotel Reviews

100 Iceland Hotel

Reykjavík

Clean and in a good location to walk to everything with easy parking nearby. Appreciated that they let us check in early

Fosshotel Stykkishólmur

Stykkishólmur

Very comfortable rooms (beds were very nice) and great location right next to the public swimming pool (highly recommend going for a dip at night!)

Hotel Akureyri

Akureyri

This was my favourite hotel of the trip - beautiful interior, super comfortable beds, including a massive pillow for reading in bed.

Vogafjós Farm Resort

Myvatn

Beautiful spot to stop for a couple of days. The restaurant has great food. The person at the front desk called the national transportation service to check on road conditions for us (above and beyond!). And we saw the northern lights while staying here.

Activity Reviews

Skógarböðin - Forest Lagoon

Iceland

Favourite hot spring visit of the trip - beautiful view at sunset, great sauna and cold plunge, yummy smoothie, relaxed atmosphere, and a really nice extra warm hot spring area.

Sky Lagoon - Experience the seven-step Sky Ritual

Iceland

Seven Step ritual was lovely, the entrance to the pools was stunning, and the view was beautiful. I found it very crowded with many people taking photos and there were a lot of cups left lying around which detracted from being able to relax. The sauna was amazing and I really wish we’d been able to go into it more than once.

Vök Baths

Iceland

Really enjoyed being able to jump in the lake and then move right into the hot tubs. The rain walk outside the steam room was highly refreshing - really appreciated the different temperatures one could move between and experience.

GeoSea Geothermal Baths

Iceland

Truly beautiful view. I literally soaked and stared across the sea for hours! Wish there had been a sauna (not just a steam room) and a cold plunge, but to just relax and absorb the view was very relaxing.

The only complaint is we thought we were being quoted in NZ$. We are Canadian. When we paid it was the first time we saw it was USA$. we booked late so had tompay all up front. We were shocked that is was American$ which is about 40% more.

Michelle was great and quick to answer any of our questions.

The seven of us - three generations - drove our van from San Jose to Arenal to Monteverde to Manuel Antonio over nine days without a problem. Our accommodations in each location were lovely and well-situated near attractions and activities (for example, within walking distance of Manuel Antonio National Park entrance). Every guide was personable, knowledgeable, bilingual, very compatible and on time. All meals in the restaurants were excellent. Highlights of the trip included: Cano Negro Wildlife Refuge Boat Safari, Eco Termales Hot Springs, Doka Coffee Farm tour, ziplining at Selvatura, and beach time at Manuel Antonio. Although we never needed it, we knew we had kimkim support via phone or email. We wanted our grandsons to have a fun, positive travel experience for their first time in a foreign country, and they did!

Hotel Reviews

Park Inn San José by Radisson

San José

Staff

Cleanliness & Comfort

Ficus Sunset Suites

Monteverde

Authenticity & Character

Rooms large, airy feel, spacious bathrooms.

Location

Set up in hills with beautiful view to the west towards Gulf of Nicoya and Nicoya peninsula. A short drive to Selvatura Park.

Staff

From desk to restaurant, staff was very friendly, warm and helpful.

Cleanliness & Comfort

Rooms wonderfully quiet. Beds very comfortable.

Montaña de Fuego Mountain Resort & Spa

La Fortuna

What really appealed to the younger members of the group was the nearby river warm enough for swimming.

Authenticity & Character

Excellent dinners and breakfast buffet.

Location

Very close to Arenal volcano hike. A quiet location not in the heart of town, which we preferred.

Staff

Brandon was very helpful with suggestions. Jorge took time to show us two hummingbird nests and a sloth in the forest nearby. All staff friendly and helpful.

Cleanliness & Comfort

Creative towel sculptures on beds each morning. :-)

Hotel Playa Espadilla

Manuel Antonio

Authenticity & Character

Two lovely, warm pools and very good breakfast buffet included.

Location

A block from the beach. A block from the entrance to Manuel Antonio National Park. Many restaurants nearby. Perfect!

Staff

Friendly and helpful.

Cleanliness & Comfort

We appreciated the beach towels provided!

Activity Reviews

Caño Negro Wildlife Refuge Boat Safari

Arenal/La Fortuna

This was fun! We saw more wildlife here than anywhere else on our trip. Our guide and boat driver were patient and skilled observers. The buffet lunch on sight was delicious, and there were not hoards of tourists.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Drive to Arenal - Doka Coffee Tour

Costa Rica

El Silencio Volcano Hike

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

Selvatura Park Self-Guided Hanging Bridges & Zip Lining

Monteverde

Of course, this was a must-do for our grandsons, and was really a great experience. The young men manning the zip lines took their jobs seriously and treated each traveler with respect and humor.

Quality of Experience

A very well-run operation.

Guides, Drivers and Staff

Everyone very friendly.

Transport

We drove ourselves to the attraction. Road a bit rough in places.

Manuel Antonio National Park Guided Hike

Costa Rica

Quality of Experience

Swam in a beautiful, warm bay in the park.

Guides, Drivers and Staff

Diego was excellent. Very observant, helped us take pictures through his binocular lens and showed us insects that we otherwise would have missed. Several sloth sightings and hummingbirds.

Transport

Easy walk from our hotel.

This was truly a memorable trip. We absolutely loved it. We requested a very busy and fast-paced trip and KimKim delivered! We came home exhausted, but it was so worth it. (This was per our request, of course. There are many very relaxing places to visit in India too.)
Highlights were:
Our guide Ritam Sur in Kolkata. Super accommodating, very personable guide who listens to what you are interested in and changes plans to suit you. He even plyed the guitar for us, introduced us to some of his friends, and much more.
Our cooking class with Diya at Harsolihaveli in Jaipur. She is hilarious, super fun and easy to talk to. We had a fabulous time!
Our guide Peter in Mumbai was also amazing. He also adjusted things to suit us and was very accommodating! He is eternally patient! I had very specific ideas for souvenirs I wanted to purchase for gifts, and he took me all over town to find them. If only my husband was so patient!!! 😂
The number one 5 star review goes to Sanjay Safaya! I am a hobby potter in the U.S. and I really wanted to throw some pottery pieces while in India. Mr Sanjay made it happen for me! He called around until he found a family who would let me use their clay and wheel. They were the sweetest family and it was an all around fabulous experience for me! He really went out of his way to set this up and it made the trip for me. I will forever be grateful.

Hotel Reviews

Ambassador - IHCL SeleQtions

The Grand Imperial

Agra

Absolutely beautiful and we got to watch a wedding from our balcony.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Suba Palace,

Mumbai

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Alsisar Haveli

Jaipur

One of our top 3 experiences in India! Fabulous place, fabulous cooking class, fabulous people.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Elgin Fairlawn

Kolkata

Honestly, this was not the best hotel. This is definitely not the fault of the staff! The service and breakfast were great, but the building is old Kolkata just doesn’t have the same standard overall. I would advise anyone opting for 3-4 star hotels to request a 5 star hotel in Kolkata.

Authenticity & Character

Staff

Cleanliness & Comfort

Abad Dutch Bungalow

Kochi, Kerala

Authenticity & Character

Staff

Cleanliness & Comfort

Houseboat

Not our favorite. Staff was sketchy and not very friendly. Cook wasn’t really a chef. They told us we couldn’t use the air conditioning until evening and it was over 90 degrees outside!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Old Delhi Sightseeing

Delhi

Guides, Drivers and Staff

Transport

Cooking Class, and Dinner with Local Family

Jaipur

One of our beat experiences in India. Diya did an amazing job teaching us and is super fun! She is very easy to talk to. I wondered if it would be awkward, but it wasn’t at all. 5 stars!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Jaipur Sightseeing Tour

Jaipur

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking class in Cochin

Cochin

Very detailed and hands on instruction. Our host is a real teacher, and I have a much better understanding of India spices now!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Dharavi Tour!

Mumbai

Quality of Experience

Guides, Drivers and Staff

Transport

I can’t thank Yuqqa enough for organizing such an incredible trip to Bali! From the lush jungles of Ubud to the serene beaches of Sanur, every detail was perfectly arranged.

She listened to my preferences and curated an itinerary that balanced adventure, relaxation, and cultural experiences. The accommodations were fantastic, transportation was seamless, and their local recommendations made the trip unforgettable.

What stood out the most was her responsiveness and professionalism—anytime I had a question or needed adjustments, they were quick to assist. Thanks to them, I experienced Bali stress-free and made memories that will last a lifetime.

If you’re planning a trip to Bali, I highly recommend Yuqqa. She truly went above and beyond!

Planning with Kimkim and the local agency in Ecuador was a great choice. It made our life super easy and everything was immaculately planned for and organized. Paola was super responsive and kind in her communications. Her local team did their best to make our stay memorable and we especially enjoyed our local tour guide, Jose, in Quito. The activites we did and places we visited were well selected for our family and we enjoyed them very much.

The whole trip was amazing. It was so great having our cars, rooms and activities all booked in advance . Everyone we had contact with was exceptionally curtious, helpful and prompt.
We particularly enjoyed the Doubtful Sound excursion but all were very memorable.

Monica was great to work with. Initially some of her proposals did not match what we were looking for but once she understood the type of trip and activities we enjoy she was able to target everything we wanted. She was more than willing to make any changes we wanted and search for offerings that met what we wanted. We started the planning process quite early but by the time we finally got everything chosen some of the accommodations we wanted were already booked. So, most of our accommodations were great but a few were not quite as nice.
She was always available for a phone call and when we were in country she kept in contact and kept us informed of changes due to weather.
Overall I can’t imagine a better person to work with and wish she could plan all of our future trips to other countries. Hope we can find more agents like Monica!

Hotel Reviews

Accommodation arranged as part of your Doubtful Sound Overnight Cruise - Southern Secret

Loved everything about the cruise ship. Crew bent over backwards to meet everyone’s needs but were not intrusive in any way. Food was so much more than expected!

Location

Staff

Olivers Lodge

Clyde

Absolutely loved the ambience. One of the outstanding parts of our trip!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lake Tekapo Holiday Homes

Lake Tekapo

Authenticity & Character

Plain room with no characters and the barest amenities. TV only worked with apps and being from the US our apps do not work on NZ

Location

Overlooked the parking lot

Staff

Only 1 staff at the front desk in a different location

Cleanliness & Comfort

It was clean but the furniture was lower than IKEA for comfort

Timber Trail Lodge

Ongarue

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Bike the Wine Tour - Marlbourough

New Zealand

Fun day with a great guide, Innis. He was the perfect mix of knowledge and humble guide. Never hurried us and let us set the pace. It was really nice to have a private tour with scheduled tastings as the wineries were quite busy, especially after lunch and when to tour busses arrived, but we never had to wait and got individual attention from the servers. Bikes are a great way to do this.

Quality of Experience

Guides, Drivers and Staff

Transport

Bikes weren’t of the best quality but did okay

Funyak Safari

Queenstown (NZ)

The views were outstanding and we had a very peaceful and enjoyable experience with a calm and fun guide.

All the local guides were quite good. They all seemed very knowledgable about a number of things of interest to us. We should have been more specific that we needed guides who knew plants, birds, trees, etc., but for the most part they knew enough to help us understand the environment. And their knowledge of the landmarks was quite extraordinary! We cannot find fault with anyone.

We had a wonderful trip to Chile. All the flight conne tions were seamless, pickups and transportation always on time, and very nice. We loved the red rocks tour and valley of the moon tours in Atacama. Shout out to Marta who was an outstanding first guide in Chile! The geyser tour a as fine but the 430 am pickup was too early for two vacationing families with teens especially since it was still dark when we got to the geysers so couldn't see a lot of detail. Pablo our driver in Puerto Natales was kind and welcoming. Paulina and Heme were patient guides with 4 middle aged Americans and 4 teens! We felt safe and well served and the view for the base of the Towers was amazing. Our teens saw a puma and the adults survived the walk. The glacier tour was wonderful and a nice down day between two active hiking days. Our rental house was amazing with outstanding views! We loved our time in Chile!

This was my 1st trip booked through KimKim and I could not recommend it more highly ! Our local specialist, Emerson (based in Estonia) was extremely knowledgeable about Finnish Lapland, and incredibly helpful. He listened to our every concern and adjusted the itinerary accordingly - and he even anticipated things like late night trips which meant avoiding early morning tours the next day. He was unbelievably responsive, always getting back to me within 24 hrs of my every question. When our flight on a Saturday was cancelled, he immediately stepped in to rearranged transport, even though it was a weekend. And then he kept checking in on us to see if everything was OK. My travel companions joked that we are going to miss his friendly messages now that we are home! I honestly can't think of a single thing I would change about the final itinerary - it was perfect. The local companies he booked were all fantastic - on our 2 snowshoe trips we even had just the 3 of us plus a guide, which made it SO personal. And Emerson was clearly genuinely pleased to hear that we were having such a good time.
I am going to recommend both Finnish Lapland and KimKim to all my friends! My only complaint? Typing this review on the App doesn't allow me to go to the top and check for any spelling mistakes, so forgive me if there are any!🤣

Angel was very helpful in the planning of our trip. He was readily accessible during the trip when questions came up.

We are big fans of walking tours. In Paris, we did a French Revolution tour, Sebastian was great and interactive. I have a better understanding of timelines and how it shaped modern Paris. The Wine and Cheese tasting was intimate and delicious. We learned the French way of wine tasting and tried red and white in different regions. Also, watched Parisians come in and choose wines for their evening. The Notre Dame and Sainte Chappelle tour was rich in history, architecture and interesting stories. We would have missed 90% what was there without an educated guide. The same goes for the tour of Palais Garnier, deep in beautiful and layered architecture, stories and history.
Liz planned our activities so that we didn’t waste time in our few days there. It was an active, relaxing romp around Paris.

Hotel Review

Hôtel Lorette - Astotel

Paris

Great staff, lobby and breakfast. Rooms are clean and beds were firm and comfortable. We slept great facing the courtyard. Metro and restaurants were good near the hotel too.

Authenticity & Character

Location

Staff

Very friendly and helpful

Cleanliness & Comfort

Activity Reviews

Wine & Cheese Tasting Experience

Paris

We enjoyed visiting this new area of Paris. It’s an intimate gathering where you can ask questions and experience wines from different regions of France. Very memorable and fun

Quality of Experience

Guides, Drivers and Staff

Private French Revolution Walking Tour For All Ages

Paris

Sebastian was a great guide! We finished with a good upstanding of the timeline, where it started and who was there (don’t want to give away the surprises). It’s an easy walk and he was good with engaging the 15 year old in our group. Good for history buffs and always good to have a chance to talk with locals.

Quality of Experience

Guides, Drivers and Staff

We engaged KimKim to put together an itineray for my husband and I for Australia. We had used the online travel agency last year for a trip and really liked their selections of hotels and execursions.

After a month long cruise, we were debarking in Sydney and planned to spend nearly two weeks there. Paula, our travel consultant, was very responsive in helping us plan our time there and finding places to stay. Overall, we are very pleased with how the trip went in Australia. There were two hotels that just okay. One had water damage and the chef didn't show up for breakfast on a morning we had an early excursion and had to scramble to find a quick breakfast.

That said, I would recommend using KimKim to my friends and family. The team does a fantastic job in helping travelers get around in countries that they have not traveled before. I like that we receive an itineray with all of our day to day activities that includes key contacts and addresses.

Hotel Reviews

Mercure Cairns

Cairns

Tbere was water damage in the lobby of the hotel. The chef didn't show up for work on a morning we had an early execursion. The first morning we went to breakfast, the coffee machine wasn't working. The second morning, we had to scramble to find a quick breakfast before we were picked up as the chef didn't show up for breakfast. They didn't offer to help us pay for that. While the room was nice, it was very hot and humid and the room's AC had a hard time keeping up.

Authenticity & Character

Overall the hotel seems a bit shabby.

Location

Very good location to restaurants and shopping.

Staff

The staff at the front desk were very nice.

Cleanliness & Comfort

Again, while clean, except for the waer falling from the ceiling tiles, the hotel seemed shaby.

Hotel Indigo Adelaide Markets, an IHG Hotel

Adelaide

Really enjoyed staying at this hotel. It seemed new and was very well appointed.

Authenticity & Character

It had a great vibe.

Location

While across the public market, it was a bit of a hike to the CBD, restaurants and shopping.

Staff

Everyone at the front desk was extremely helpful.

Cleanliness & Comfort

Yes.

Mercure Welcome Melbourne

Melbourne

The hotel is located in the middle of Chinatown and on a busy street. It lacked any character and the breakfast was inedible. The rooms were small and lacked storage space for suitcases, etc. Plus the rooms were very warm, again it was hot and humid and the AC couldn't keep up.

Authenticity & Character

The entire hotel seemed bland and uninviting.

Location

There were other hotels not right in the center of everything and on a street (alley really) that had busy traffic.

Staff

While the staff was friendly, the front desk seemed to be busy.

Cleanliness & Comfort

Our room was small and we just didn't want housekeeping to come in. I'm not even sure the cleaners even tried to come in every day. Overall, the place didn't seem super clean.

Activity Reviews

Dolphin Sanctuary Guided Kayaking

Adelaide

The place was not inviting and the operator didn't open the doors until the time the tour started. There was no place to wait and we had to find our own tranportation there and back. They seemed a bit short staffed and disorganized until the last minute. Even though we did see dolphins, I wouldn't recommend this tour to anyone.

Quality of Experience

There were two groups but at the end it was one big, unruly group. At one point, all the kayays ended up to a narrow point going into a mangrove, those of us in the front were pushed into trees and had a hard time getting through the narrow point.

Guides, Drivers and Staff

When we did have a chance to chat with our guide, he seemed knowledgable. But once the two groups merged, it was hard to follow instructions.

Transport

Transportation was not included and it the location seemed a bit out of the way. We had to pay for an Uber both ways.

Private Dinner, Tales & Cocktails Experience

Melbourne

This was an amazing experience. Our guide, Raff, took us to three unique places we never would have found on our own. Plus he was a great conversationalist and shared information about the arts scene in the city. Very impressive.

Quality of Experience

Our guide was very knowledgeable and personable. He took us to some great restaurants and had lots to share about the surrounding locations. The entire experience was incredible.

Food

All of the food was so good. We ate house made tqcos at a rooftop restaurant, enjoyed wine with cheese and crackers and ended with a drink at a unique speakeasy.

Guides, Drivers and Staff

See above.

Transport

Daintree Rainforest Full Day Adventure by 4WD

Australia

Overall this was a good tour, just really long. Rown, our guide, was very knowledgeable and engaging. He did a great job with the group and well-versed about Daintree and the rainforest and its history. Great storyteller. The only drawback was the cruise we took on the river. I don't think that added anything to the experience. We probably gotten home a bit sooner if we skipped that.

Quality of Experience

Our guide did a fantastic job. Plus we were seeing so many beautiful locations.

Food

The food at the restaurant was good but not great. Knowing there aren't a lot of options it worked. The restaurant offered a great backdrop to the forest. Plus many in our group were able to go for a swim in the river next to the restaurant.

Guides, Drivers and Staff

Rowan is really good at what he does!

Transport

The vehicle was clean and comfortable.

Sydney Opera House Tour

Sydney

This was an amazing tour. I'm so glad we were able to do this. The story of the construction and updates just fascinating.

Quality of Experience

We got to see nd listen to the orchestra practice playing in the large hall.

Guides, Drivers and Staff

Our guide was knowledgeable but came across a bit snooty.

Transport

We walked there ourselves after lunch and took an Uber to the hotel

Discover Melbourne by Bike

Melbourne

I did not participate as we had a long tour the day before on a tour we booked on our own. However Glen went and enjoyed seeing the city by bicycle. The guide, Pat, asked the group if they minded if the tour went on a bit longer to cover more ground. Everyone agreed and had a good time.

Quality of Experience

Guides, Drivers and Staff

Very knowlegeable about the city and bicycling.

Transport

Wildlife, Waterfalls & Wine Day Trip

Sydney

While this was a long day, it was enjoyable. Steve was a great guide who was very knowledgable.

Quality of Experience

Was very excited to pet a koala bear and feed kangaroos and wallabyes.

Food

We stopped at a restaurant on the beach. There were great options to choose from and the food was great.

Guides, Drivers and Staff

The guide was very knowledgeable about the places we visited and the surrounding area. He was also very personable. too.

Transport

Clean and comfortable.

Morning Panoramic Sydney Sights

Sydney

It was great to drive around and have someone point out points and places of interest. However, we saw some great architecture and didn't really stop in the city, probably due to traffic. Our guide took us out of the city center to nearby neighborhoods where we did stop a few times. I probably would have preferred a walking tour of the city.

Quality of Experience

Overall it was nice and the guide was knowledgable.

Guides, Drivers and Staff

He was very knowledgble.

Transport

Clean and comfortable.

Michaelmas Cay Cruise

Australia

Overall, the tour to see the Great Barrier Reef was great. That said, the weather brought high winds making the sea choppy the cruiand the cruise a bit uncomfortable for several people. But the staff did a great job in offering ginger to help those struggling with seasickness. tThey also had two marine biologist to provide educational components on the way to the reef and back.

Quality of Experience

The staff did a great job getting people ready to visit the island and snorkel if they wanted.

Food

They had a variety of food that provided those with diet restrictions with options. The food was well marked and tasty!

Guides, Drivers and Staff

Transport

The ship was rocky, but that's not the fault of the tour operator. The ship was very nice and comfortable overall.

We wrote a detailed review already but to recap: we had an excellent experience. Logistically, everything was perfect. All the guides or transportation reps always arrived early and were very accommodating. We never had to stress the whole time. Liz, our local specialist, did a great job of making adjustments when conditions weren't appropriate for rafting.
Overall we loved our accommodations. Particularly, Palacio del Inka in Cusco due to its historic nature, luxury style and on site activities (tour of historic hotel, Pisco Sour class, performances, excellent spa). Our least favorite hotel was Casa Andina in Lima. The rooms were very dated and in need of repair.
To any families traveling, our favorite activity was the cooking class in Lima at Urban Kitchen and we really appreciated the additional Machu Picchu guide just for the kids. I could tell they were far more interested in what she was telling them than they would have been in the detailed perspective we were receiving. Also the bike ride in the sacred valley was lovely.
Overall great experience and we're glad we used Kim Kim and their local agents.

Hien and her team made our trip to Vietnam as effortless as possible. She worked with me for weeks to finalize the travel plan and tours, which was tricky because I was traveling with a young child. She provided check ins and numbers throughout the trip. When we found that one of the hotels was not what we expected it to be, Hien found a solution quickly to correct the situation. We really appreciated how seamless our travel was because of her plan and execution of transport, guides, tours and hotels. I would definitely recommend her again.

We had an excellent trip to Costa Rica planned by serendipity Adventures. Representatives Elena, Nancy, and William were wonderful. We could’ve never planned the trip ourselves and would not have felt comfortable planning all the activities without knowing the area.
We stayed at La Mariposa, which was quaint, quiet, secluded, and beautiful in Manuel Antonio. We also stayed at Baldi Springs in La Fortuna, which was quite opposite and a bit more like a Disney World hotel, but nice. It was super busy with daily buses of guests to use the hot springs. The hot volcano Springs were amazing.
Our scheduled events included a volcano, hiking tour, swinging bridges, zip lining, Whitewater rafting, Manuel Antonio National Park with monkeys, sloths, and toucans, waterfalls, and a dinner sunset boat ride with snorkeling. All were great.
Would recommend doing only one hiking day with swinging bridges. Two days of hiking with swinging bridges was too much repetition. We skipped the Trek hiking & swinging bridges after zip lining. The zip lining was no joke. We have zip lined many times in the states and have never been on lines that high or that far. The white water rafting was one of my favorites. We did the 3/4 rapids and loved it.
The drive from Manuel Antonio to La Fortuna was long, with curvy parts, and took up a day. But it was worth it to see two different beautiful areas of Costa Rica. The ride from La Fortuna to the San Jose airport was very curvy if you get car sick, pack some Dramamine.
The people of Costa Rico were kind, hospitable, and very prideful. The drivers and activity hosts were kind, hospitable, and fun! We enjoyed getting to know each of them. We felt safe and taken care of the entire time.
We had one hiccup at the second hotel at check-in with five people in our family. However, we notified serendipity and they took care of everything the next morning with a favorable outcome.

We would definitely use serendipity adventures again for a future vacation for our family. We felt the price was reasonable, and the trip was stress-free already planned out with our family preferences

Thank you!

Hotel Reviews

La Mariposa Hotel

Manuel Antonio

Lovely hotel- quaint, charming, modern, and beautiful! Was perfect for a family of five with two adjacent rooms that shared one large balcony. The view was amazing from the room and from the outdoor restaurant restaurant balcony area.

Authenticity & Character

Location

Could walk to shops, restaurants, and market.

Staff

Cleanliness & Comfort

Baldi Hot Springs Resort, Hotel & Spa

Fortuna

The hotel was nice and the volcano springs were amazing. The hotel was very busy though and reminded us of a Disney World hotel here in Orlando Florida. Several daily buses unloaded with guests for daily use of the Hot Springs. It made the hotel and springs very busy. They also charged us an additional $100 a day for a 5th person. We booked two rooms both with double beds and one with a pullout couch. However, when we went to check in, they charged us $100 for every night to have the third person in one of the rooms even though there was bedding for the 3 people. I thought this was a rip off and unnecessary. They insisted on the charge and would not budge. We had no choice but to pay it.

Authenticity & Character

It was like a Disney World hotel

Location

We took Ubers to downtown for dinners and to shop. The Ubers were about five dollars and very convenient. However they only have Ubers for 4 people. This was a bit tricky with a family of 5.

Staff

Michael was amazing! He was so helpful and always around when we needed assistance or got lost on the property.

Cleanliness & Comfort

Activity Reviews

Manuel Antonio National Park Guided Nature Hike

Manuel Antonio

We loved this hike. Our guide was very knowledgeable, kind and professional. We were able to see howling monkeys, white face, monkeys, slots, and various birds, lizards, and bats.

Quality of Experience

Guides, Drivers and Staff

Transport

Whitewater Rafting Sarapiqui River (Class III-IV)

Costa Rica

Family of five had an amazing experience on the 3 to 4 rapids white water rafting. Congo was a trip! We enjoyed getting to know him and had a lot of fun. We felt safe the entire time. The nature was beautiful!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunset Sailing Cruise on the Brisa Elegante

Manuel Antonio

The boat ride was nice. The workers were kind and fun! The food was fair. The drinks were good! The water was unclear the day we went , so the snorkeling was not good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sky Tram, Sky Trek & Sky Walk

Arenal/La Fortuna

The zip line was no joke. We have zip line many times in the United States and have never been that high or gone that far. The staff was nice, kind, and professional. The kids loved it. It was quite an experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano

Arenal/La Fortuna

The hiking of the volcano was fair. Our toy guide was great. He shared a lot of information with us. He was kind, hospitable, and professional. We enjoyed getting to know him. We also enjoyed learning from him.

Quality of Experience

Food

Our driver took us to a restaurant for lunch. The food was amazing. We enjoyed the lunch!

Guides, Drivers and Staff

Transport

Had a great visit to Morocco. Everything was well planned. A special shout out to our driver and my new friend Soufaine. He was fun to be with and made the sometimes long drives go by quickly.

Hotel Reviews

Tiziri Luxury Camp

Merzouga

Glamping fun in the desert

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Everyone extremely friendly

Kasbah Titrit

Ait Ben Haddou

Really interesting place. To spend a night in. Dinner and breakfast were very good and everyone extremely friendly

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Half-Day Guided Tour of Marrakech

Marrakesh

We had a great guide who really knew her stuff!

Quality of Experience

Guides, Drivers and Staff

The private city OSLO walk with Bjorn our tour guide, was amazing. His in-depth knowledge of not only of the Oslo architecture, but of all Norway kept us intrigued for the entire walk. He is so easy to talk to and learn all aspects of Norwegian customs and traditions. It was a little disappointing that the Oslo Street food tour was cancelled. We were delighted with almost every aspect of the itinerary provided by Kimkim, including all of the hotel accommodations, the cruises, and transfers. In hindsight, we wished Kinkim could have provided more information on the public transportation bus and subway routes around Oslo as we had to rely on the more-expensive Uber services to get to the various scheduled activities. Also, in hindsight, we wish Kinkim offered a walking tour of Bergen as well. The weather was perfect: 40 - 50 degrees with sunny sky's. Otherwise, we were most pleased with our trip and look forward to working with your expert specialists the next time we travel.