Kimkim Trip Reviews

I had specific needs when I reached out to Antonia about family trip to Croatia. We're are family of 5 including 3 children (12, 8, 4) traveling from West Coast with no direct flight during Covid and was not so sure if our youngest one would enjoy or keep up with our itinerary. Since we arrived in Zagreb airport, everything was taken care of for us and I didn't have to worry about anything including transfer to 6 different lodgings, restaurant recommendation, guide arrangements, and even Covid testing for traveling back to US. Antonia was always reachable for any questions and we were briefed every night for next day's itinerary. Croatia is a truly beautiful country with welcoming locals everywhere we went. Also none of my children complained about food, itinerary, which is not so common on our family trips. I would highly recommend a trip to Croatia to experience the culture, nature and deep history. Make sure to reach out to Antonia, she will take care of everything.

The trip was amazing! All the transportation, lodging, and activities were seamless and there was very little additional work on my end once I arrived. Diego was also extremely accessible and helpful with any of my questions/concerns during the trip itself. Highly recommend both the country and this tour agency.

Hotel Review

Evergreen Lodge

Tortuguero

Amazing food

Tips for future travelers

Be aware that the windows are just covered in screens and some bugs may get inside your room

Activity Review

Whitewater Rafting on the Pacuare River

Costa Rica

Tour guides were awesome and very informative while also keeping us safe. The food provided was also really good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

My husband and I had an amazing trip to Colombia through Chaska Tours this past month! We knew that going on our honeymoon right after the wedding would be a lot of planning stress, but Micheal took care of all the logistics. We were able to coordinate with the team to ensure that we fit everything important to us on our trip and made requests for hotels we really wanted to check out, and then they took care of all the logistics. Every drive from the airport pickup to transfers across the northern coast was taken care of and every driver was punctual, if not early, but flexible to our needs. We also had three different tours that Chaska organized for and every guide was so incredibly knowledgeable, whether it was identifying Cartagena landmarks, explaining the medicinal and traditional uses of various forest growths, or identifying and calling to the endemic birds of the region. We felt the tours that were lined up through Chaska all enriched our trip and left plenty of time for solo exploring/beachside relaxation. We are so glad we booked our trip this way and would recommend to anybody planning a big trap.

Brittany was great to work with and was very accommodating while we asked for modifications. It was also great to have her support during the trip!

Activity Review

Sloth Discovery Walk

Arenal/La Fortuna

Our guide, Gustavo, was incredible. I’ll never forget this.

Quality of Experience

Guides, Drivers and Staff

Gustavo was one of the best guides I’ve ever had

Transport

Amazing first time experience with Kimkim. I had travelled with a big group of 10 to three destinations within Greece (8 days 7nights, with two domestic flights; international round trip not included) and everything went smooth and as planned. There was obviously close attention to detail and communication was excellent between Kimkim and us. Would definitely book through Kimkim again for future travels!

I can’t thank Leo enough. We had the best family vacation yet to Northern California and the coast. He took so much time get all the details, where to eat with fabulous restaurant picks, order of how to see the National Parks. (Sequoia and Yosemite) Fabulous reservations. Everything went seamless. I don’t think I will travel without an agent.

We had such a wonderful trip in Iceland! It was our first time there and Emanuela was extremely helpful in communicating with us while we were there about any last minute confirmations or changes due to the weather! Everything was set up and very easy to follow, from the google maps to the daily itinerary. It was such a special trip and we would highly recommend Emanuela to anyone planning to travel to Iceland , especially for the first time! It was an unforgettable trip!

Amazing family trip that we completed for spring break to Costa Rica. Adriana helped with the planning and produced options that would be fun for kids of different ages, also while making sure that we had time to relax as a family.

I first thought that this may be some sort of internet swindle, since I had never heard of KimKim before, but everything was exactly as promised. Every driver showed up on time, and every rental was organized, and excursions were as described.

I would recommend Adriana and KimKim without hesitation.

Rizwan Pasha, M.D.

Hotel Review

Arenal Kioro Suites & Spa

Fortuna

Very nice hotel and furnishings. Very good location, but food was better in the town.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Night Excursion at the Wildlife Refuge in Monteverde

Monteverde

Quality of Experience

Guides, Drivers and Staff

Transport

We just got back from an amazing trip to Peru. 11 days, 10 nights and all planned and executed to perfection by Liz and her team. If you are looking to visit Peru, Liz and the KimKim team are your go to team. They made our trip comfortable, punctual, with guides that were fluent in English and very knowledgeable about everything. Our first guide in Lima was Massiel who was very good and showed us around Lima and helped us with the local logistics. Our second guide in Cusco and Sacred Valley was Alexandra. We've been to over 16 countries and used so many guides and Alexandra was the best. Very personable, knowledgeable (knew all the great spots to eat especially with 2 vegetarians on the trip). Our final guide who came with us to the Inca trail was Joel and he was an expert in everything Inca (food, flora, fauna, Machu Picchu). All these guides were also excellent photographers, finding the right spots for some amazing pictures and memories. All the drivers who accompanied the guides were also very good, getting us on time and safely. Finally the person behind all this was Liz. From the day we landed, she was on Whatsapp with me, making sure we were in good hands. Great experience and will be using them again !

I have great things to say about Emanuela. We traveled to Iceland in March, which is not the typical or ideal time to travel there. We had originally signed up for a group tour but realized we wanted more flexibility and to travel just by ourselves. I had bought two different guide books but Emanuela was invaluable in telling me what would be appropriate for the season-- half the hikes and activities that I read about were snowed in or the roads were closed! She helped us pivot to do a fun winter trip with ice caving, snowmobiling, horseback riding on the beach, a Northern Lights tour, a premium Blue Lagoon experience, a Reykjavik food tour, and fantastic hotel recommendations. Some of the activities ended up being cancelled or rescheduled due to weather but we had enough going on we didn't feel any loss. She planned our whole trip out with great google map links and even set us up with a wireless internet hub for the whole trip through the rental car agency. The restaurant recommendations were always the best as well. She consistently checked in while we were in Iceland and also was very communicative about the changing covid protocols. I also switched the plans around quite a bit (dates, activities, hotels) and she was always patient and friendly. I know folks going to Iceland and I am recommending Emanuela for all their needs!

Andrea was wonderful and patient to work with during these turbulent times. Always responsive and flexible regarding our requests and changes. Our drivers were great except for the one from Ostuni to Lecce who needs to have a hands free visable phone so not to take his eyes off the road. In comparison to our OAT trip in Sicily prior to Puglia the Puglia guides were very knowledgable, but seemed less “into it”/passionate. Overall we were very happy with the trip and really enjoyed Puglia. No reservation about making recommendation for kim kim , Puglia,and especially Andrea.

Hotel Review

Boutique Hotel Palazzo Calo'

Bari

Wonderful location, wish there had been a typical breakfast but breakfast room not open. They left breakfast items in the room (kitchenette) Be aware that our bed was in loft accessed by a flight of stairs- could be an issue for some. No English tv station

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Matera Guided Walk

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Matera Guided Walk

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Alberto arranged an incredible holiday for us. All the transfers and activities went very smoothly and we found Costa Rica to be a beautiful and friendly country with so much to see and do.

We visited Arenal, Tortuguero, Monteverde, Manuel Antonio and Bahia Drake and we enjoyed each and every one of them. The local guides are excellent and very knowledgeable.

In terms of accommodation Las Caletas in Bahia Drake is paradise.

Thank you for arranging such a fantastic holiday Alberto!

Hotel Review

Las Caletas Lodge

Puntarenas

Perfect location with gorgeous gardens, friendly staff and a beautiful beach. Great food. Highly recommended

Tips for future travelers

You will arrive by boat be prepared to get your feet wet!

Authenticity & Character

Stunning location

Location

So beautiful it's hard not to love it.

Staff

Very friendly and helpful

Cleanliness & Comfort

We got the honeymoon suite with its own hammock. Lovely balcony

Activity Review

Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch

Arenal/La Fortuna

We swam at the base of the waterfall. Beautiful! And the hanging bridges are a great way to experience the canopy in primary rainforest

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip to Costa Rica was amazing. We visited Tortuguero, Arenal and Manuel Antonio.
We liked all three locations but we will not forget Tortuguero and the amazing hotel where we stayed, Tortuga Lodge & Gardens - truly outstanding location, view, service and food. Thank you to our guide Miguel.
In the Arenal area, Nayara hotels are a must if you are a foodie!
All the tours and transfers were on time with great guides. Everything worked flawlessly.

This was also my first experience with Kimkim and it will certainly not be the last. The degree of customization it allows is unparalleled. Also, Adriana was the perfect specialist for our first experience with Kimkim. Very friendly and responsive, her work was great creating a perfect trip and adjusting all the details we needed. She deeply understands the locations and activities, and gave us important suggestions. Thank you, Adriana!

TIP: always do your tours in the early morning. At first, we were afraid that the tours were too early (7-8 AM) but I glad we kept it like that. We soon adapted to do everything very soon in the morning (when it's fresh and the nature is more active) and then keep the afternoons to yourself and relax.

Hotel Reviews

Tortuga Lodge & Gardens

Tortuguero

Amazing hotel, one of the best we've been. Great service and food. Location and views are breathtaking.

Tips for future travelers

Arrive by boat and leave by plane, so you can have both experiences. The small airport is right across the canal. We upgraded to a room with A/C but we didn't really used it. The ceiling fan is more than enough. Book a Miss Evelyn suite - you won't regret it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Gran Hotel Costa Rica, Curio Collection by Hilton

San José

Great hotel, great design and breakfast. Central location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nayara Hotel Spa and Gardens

Fortuna

Great hotel. Awesome food with lots of choices. It's not cheap, but if you can afford it and appreciate good service and food, go for it.

Tips for future travelers

Try to request a room with view of the Arenal vulcano.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Makanda by The Sea Hotel Adults Only

Manuel Antonio

Superb location and views, awesome design, great pools. Poor service at the restaurant - certainly doesn't match the price and profile of the hotel. Also, poor noise insulation in the rooms - you can hear everything that's going on outside and in other rooms. The music in the pool areas should be avoided and certainly affects your experience. We asked for a volume decrease, which happened during our presence by the pool, but the volume was turned up again as soon as we left. Would not return here unless a deep review of the service happened.

Tips for future travelers

Request a room far from the pool areas. Our room was next to the pool, and we could not rest/relax during the day due to the music.

Authenticity & Character

Location

awesome sea view

Staff

Staff in restaurants were not professionals, and some were unfriendly. The staff from front office and transport cars were nice, though.

Cleanliness & Comfort

room insulation in the rooms.

Activity Reviews

Manuel Antonio National Park Guided Hike

Costa Rica

Quality of Experience

Guides, Drivers and Staff

Transport

Arenal Hanging Bridges & Hike to La Fortuna Waterfall

Arenal/La Fortuna

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Hike in Arenal Volcano Park 1968

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

Enjoy the Beauty of Tortuguero National Park

Tortuguero

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Shuttle from San Jose to Tortuguero

Costa Rica

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our specialist Lucas was fantastic. We have been planning this trip for over 8 months and he was able to help us narrow in on activities we wanted to do, and places we wanted to stay. We even threw in a date change. He was also available throughout our trip for updates and questions. Loved having the support.
Our local guides were also fantastic, Maxi in Buenos Aires and Carolina in Bariloche were very helpful, friendly and went above in beyond.
We had quite a few interactions with local tour companies as well and each one of them acted professionally and were very friendly and helpful.
Knowing what we know now about Argentina, we might have made a few itinerary changes, such as more time in Buenos Aires, less time in Ushuaia, and putting boating, or vehicle based outings before our hiking/trekking outings. We really enjoyed each place. If we return to Argentina we will certainly contact Lucas.

We new the company through our search in the internet, and started planning with Jesseca

Our planning although took a long time and emails back and forth, Jessicca provided us with a very detailed plan that reflected what we wanted and more. Her suggestions were really what we wanted and we enjoyed all the activities with no exception.

From day one in all the activities, the services were as she said they would be, all the drivers were on time, professional and extremely nice and helpful. Everything was planned to its every detail except for the meal time, because Italy closes at 2 for the lunch we faced some difficulty planning our lunch in time of the activity and I think this should be taken into consideration when planing the activities.

All the activities were amazing and they provided us with the best services and treatment. The people that we met became our friends from the drivers to the tour guides.

I felt safe with all the tour guides and drivers and they all provided us with information on the places and the history of it.

I did find the prices for the tours higher than the tour’s prices normally when I asked and compared with the local prices around in the country.

Many thanks to Kimkim the company that turn our dreams to reality.

Best wishes

Activity Review

Explore Pompeii Walking Tour

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Simply amazing! Our trip was everything I wished And More. Since I started designing the trip with Andrea he got a quick idea of what I was looking for and given that there were so many possibilities he helped me narrow down ideas and design an amazing experience specially that would cater to our seven and thirteen year old kids.
Even before departing Andrea took care of us and made sure we were set to enter Italy. Once we arrived at the airport in Rome, Mateo received us and took us to our hotel everything went on smoothly and every guide we encountered was incredible. Kiara in Rome was the best Roman guide we could have ever asked for! Then our amazing cooking class in Tuscany was my dream come true. The cooking experience in such an amazing place was a life-changing experience for me and my children.
Lucia in Florence and Enrico y Venice we also great. We enjoyed every detail they had with us specially the scavenger hunt in Venice which was a very different way of learning and touring the city. The hotels we were booked in we’re extremely good and complied with everything I requested I would definitely stay in those places again and recommend them. I wish Andrea could be our travel designer for all our trips!!
Looking forward to our return to Italy❤️❤️

Hotel Review

Lh Royal Suites

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Rome Private Golf Cart tour

Rome

Chiara was amazing and pleasing! Amazing guide

Quality of Experience

Guides, Drivers and Staff

Transport

Andrea was a pleasure to deal with , no detail was left out and the clients wishes were all taken into account each step of the way.
I would not hesitate to recommend anyone to deal with Andrea no request is too small and he really goes the extra mile for your clients.
I look forward to working with Andrea again in the near future

We had an absolutely fantastic time in Costa Rica. My daughters (ages 7 and 9) loved everything about the trip. The Arenal, Monteverde, Manual Antonio itinerary was perfect -- we felt like we got to see a lot of biodiversity in a relatively short time. The visit to Proyecto Asis, the animal rehab center, was a highlight for our animal lovers!

It was an absolute pleasure working with Brittany. She crafted an itinerary that worked really well for our family, and once we were on the ground in Costa Rica, everything worked seamlessly.

We’re a family of 4 with our first trip to Morocco. The entire experience was fantastic, starting and ending with Abdel. He was very patient, trying to customize our trip to meet our expectations and extremely accommodating as our travel plans changed several times due to canceled flights. He took the time to meet us in Marrakech which added a personal touch and felt we were friends meeting for coffee. Samir was our assigned driver. Samir is kind, knowledgeable about the sites and also very patient fielding our endless questions over 8-days. He continued to check on us post our departure from Morocco to ensure we arrived to our destination safely. Overall, the riads, hotels, restaurants, tour guides, and excursions met our expectations and we couldn’t have asked for a better trip. Our favorites were the Tiziri Camp riding camels and ATV through dunes of Sahara Desert , the Souks of Fes, and the Tangia in Marrakech cooked by the Chef of former King.

Hotel Review

Riad Salam Fes

Fes

Riad is absolutely breathtaking! As it’s a Riad in the Médina, be prepared for unpleasant sewage odor and hearing the noise from the hotel and Street. But definitely worth it to experience the Riad.

Tips for future travelers

Cover drains to minimize odor and bring ear plugs.

Authenticity & Character

Decor

Location

Inside Médina is great!

Staff

Very kind and attentive

Cleanliness & Comfort

Very clean but not comfort not comparable to modern hotels

Activity Review

Full-day guided tour in Fes

Fes

Mohamed or “Momo” has 30-yrs of experience and understood the history of Fes extremely well. He helped to negotiate prices which was super helpful and hopefully fair for all.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

What an amazing trip. We cant say enough good things about the experience. Guatemala was definitely a very special place and by the 5 th day we were already planning our next trip back!
Eduardo had the trip so nicely set up. We flew into Guatemala and spent the night ( Eduardo was right that we should have just gone on to Antigua but we wanted to see the city) We walked a few streets in Guatemala city and then headed to Antigua that was amazing. La Porta hotel was beautiful. The to the Lake Atitlan that might be the most beautiful place we have ever stayed. Laguna Lodge was lovely and a really great experience. Casa del Mundo was beyond beautiful. Our boats and transportation worked great and for 6 people people that is saying a lot! Especially as two were seniors and all learning the language. We always felt within phone call of Eduardo and he checked on us if we didnt check in. He is amazing and cant say how much we appreciate him.