Kimkim Trip Reviews

4.8
Based on 16,835 ratings
Read 16,835 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Semisch Bucket List Trip
Portugal | Jul 1 - Jul 8, 2025

tara
tara s.
Newark, NJ | Reviewed on Jul 09, 2025
Carlos was amazing driver to Sentra. Busy palace and town but we escaped to the beach for lunch. Ricardo was great. I wish he would have had water in the van. We were for many hours to Porto and Douro with no water. Other than that he made great suggestions and was a great guy during our time. So helpful. Knowing in advance we had a kitchen would have been great info to share. We had no hot water on night 1 in Porto until 11:30 pm. The Pine Cliffs resort was so BIG and our room... Read more

Carlos was amazing driver to Sentra. Busy palace and town but we escaped to the beach for lunch.

Ricardo was great. I wish he would have had water in the van. We were for many hours to Porto and Douro with no water. Other than that he made great suggestions and was a great guy during our time. So helpful.

Knowing in advance we had a kitchen would have been great info to share. We had no hot water on night 1 in Porto until 11:30 pm.

The Pine Cliffs resort was so BIG and our room clear at front gate. Everything was a bit overwhelming. Maybe in future we would choose a smaller hotel. Was not aware we needed to make a reservation for dinner and wound up eating so late because all restaurants were booked. So many young children.

All in all we loved our expeditions and seeing this beautiful country. Thank you

Hotel Reviews
The Pine Cliffs Resort
Apartado, Albufeira

Hotel is gigantic and a bit overwhelming. Need reservations for dinner well in advance but need to know this. Lots of children! Young kids and babies. Very family friendly but as a family with older children we were looking for a bit more relaxing feel. Our room was very nice but way at front near exit. Would have predatory be closer to everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Condes de Azevedo Palace
Porto

No hot water day 1 but was corrected late into the evening. The garden was fabulous and rooms very clean. We were on the top floor so lots of stairs. Be prepared

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PortoBay Liberdade
Lisbon

No hot water day 1 but was corrected late into the evening. The garden was fabulous and rooms very clean. We were on the top floor so lots of stairs. Be prepared

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Sintra was beautiful. Must see but be prepared for long lines

Quality of Experience
Guides, Drivers and Staff
Carlos was so great. We had a great day
Transport
Flavors of Lisbon: A Gastronomic Tuk Tuk Adventure
Flavors of Lisbon: A Gastronomic Tuk Tuk Adventure
Lisbon

Do not recommend. Not authentic and cobblestones made for uncomfortable ride.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Jul 09, 2025
Hi Tara,
Thank you so much for taking the time to share your feedback - we truly appreciate it!
We’re delighted to hear that you had a wonderful time exploring our beautiful country and that both Carlos and Ricardo contributed positively to your experience. We'll be sure to share your kind words with them - they’ll be super happy to know they made such a great impression!
We’re sorry about the inconvenience during your long transfer without water - that’s something we’ll absolutely improve...
Read more

Hi Tara,
Thank you so much for taking the time to share your feedback - we truly appreciate it!
We’re delighted to hear that you had a wonderful time exploring our beautiful country and that both Carlos and Ricardo contributed positively to your experience. We'll be sure to share your kind words with them - they’ll be super happy to know they made such a great impression!
We’re sorry about the inconvenience during your long transfer without water - that’s something we’ll absolutely improve on. Thank you as well for your notes about the accommodation and resort experience. This will help us to improve the fit between our travelers and their accommodation.
Thank you for choosing to explore Portugal with us and hope to welcome you back for more adventures in the future! 😊
Your friend in Portugal - Diana

Amazing memories made in Japan and S. Korea
South Korea | Jun 18 - Jul 1, 2025

Christina
Christina K.
San Jose, CA | Reviewed on Jul 09, 2025
We really enjoyed the tours provided by our local guides in Japan. Our first guide Nick came very well prepared to provide current and historical information on the sites we visited which included the Meiji Jingu Shrine, and the Sensoji Temple. At lunch time, he navigated the crowded Tsukiji Outer Fish Market to lead us to a restaurant with delicious sushi: Sushizanmai Honten. Zumi was our guide in Osaka who took us to see the impressive Umeda Sky Building along with the Osaka Castle. The... Read more

We really enjoyed the tours provided by our local guides in Japan. Our first guide Nick came very well prepared to provide current and historical information on the sites we visited which included the Meiji Jingu Shrine, and the Sensoji Temple. At lunch time, he navigated the crowded Tsukiji Outer Fish Market to lead us to a restaurant with delicious sushi: Sushizanmai Honten.

Zumi was our guide in Osaka who took us to see the impressive Umeda Sky Building along with the Osaka Castle. The day ended with a visit to Nara Park. Zumi was very kind and easygoing; our family connected with him over our shared love of baseball. Both guides were considerate of the high temperature and humidity and provided breaks to rest and hydrate which we really appreciated.

Clover, our guide in Jeju, was a joy. Among many of the sites, she took us to see Jeju's beautiful beaches on differing sides of the island: Woljeongri Beach and Hyeopjae Beach. Throughout both tour days, she displayed thoughtfulness and consideration of everyone in our family such as helping my elderly mother navigate Dongmun Traditional Market and carrying all of her purchases. She even helped by providing tips for our self guided day on Udo Island.

This kindness and consideration were further extended by Jones, our guide in Seoul. My husband and I had visited Gyeongbokgung Palace before but we learned so much more about its history and architectural symbolism from Jones. We mentioned our impromptu interest in visiting a bookstore in Seoul and Jones gladly accommodated our wish; while at the bookstore he helped our family find the topics of books we were searching for.

Though it was our first time meeting each of our guides, upon arriving in Japan and Korea, we felt like we had friends waiting for us to show us hospitality. Our family left Japan and Korea with so many amazing memories thanks to our guides.

Local specialist: Jessica Wang

Planning with Kim Kim and Rita was VERY easy ...
Italy | May 14 - Jun 1, 2025

T
Teresa S.
San Jose, CA | Reviewed on Jul 09, 2025
Planning with Kim Kim and Rita was VERY easy and our 19 day trip was FABULOUS!!! We were very impressed with every tour we went on, accommodations, and transportation services. The communication during the trip was immediate and thorough when we reached out to Kim Kim. We definitely will use Kim Kim again for future trip planning! We Highly recommend Kim Kim! Read more

Planning with Kim Kim and Rita was VERY easy and our 19 day trip was FABULOUS!!! We were very impressed with every tour we went on, accommodations, and transportation services. The communication during the trip was immediate and thorough when we reached out to Kim Kim. We definitely will use Kim Kim again for future trip planning! We Highly recommend Kim Kim!

Hotel Reviews
Unico Relais
Napoli

Rooms are very nice, staff is very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Monte Cenci
Rome

Very clean, Comfortable, quiet hotel in a great location! Very friendly staff!

Authenticity & Character
Very nice rooms and ammenities
Location
Staff
So friendly and helpful!
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Hotel is nice and clean, friendly staff, cute boutique style.

Authenticity & Character
Location
Easy to walk everywhere from hotel!
Staff
Cleanliness & Comfort
Hotel Carnival Palace
Venice

Hotel was clean, friendly staff and comfortable rooms. Morning breakfast buffet was excellent! Location of hotel Is in a nice quiet part of Venice! We so enjoyed our stay!

Authenticity & Character
Location
Nice quieter part of Venice and still so easy to walk to everything!
Staff
Cleanliness & Comfort
Hotel The Square Milano Duomo
Milan

The hotel was very clean, comfortable rooms, and the amazing breakfast each morning. Excellent location! We Cannot praise the desk staff enough! We were in great need of their help with some luggage transport and they helped us above and beyond their duties. We very much appreciated their help!

Authenticity & Character
Location
Close to so many sites and easy to walk everywhere!
Staff
Very friendly and helpful!
Cleanliness & Comfort
Activity Reviews
Pompeii Archeological Site Guided Visit: Travel to Ancient Times
Pompeii Archeological Site Guided Visit: Travel to Ancient Times
Italy

Pompeii is worth the visit. We sooo enjoyed Seeing it. Highly recommend seeing it.

Quality of Experience
Transportation and the tour
Guides, Drivers and Staff
There was difficulty with transportation AC and it was of no fault of driver and guide but they were having trouble understanding the issue occurring for all the passengers and not listening to the passengers. The tour guide of the actual site was hard to hear
Transport
AC did not work
Neapolitan Street Food & Local Market Experience
Neapolitan Street Food & Local Market Experience
Naples

Fun evening experiencing Naples local scene and so much delicious food!!!

Quality of Experience
So fun and everyone was so friendly everywhere we went! Excellent food!!!!
Food
All the food was DELICIOUS!
Guides, Drivers and Staff
The tour guide was bery personable, gave us a great tour of the local scene of Naples! Highly recommend!
Guided Visit: Vatican Museums & Sistine Chapel
Guided Visit: Vatican Museums & Sistine Chapel
Italy

A must see and soooo worth being on this tour, skipping the very long lines to get in and amazing to see!

Quality of Experience
The site, the tour guide, the small number of our tour group.
Guides, Drivers and Staff
Tour guide did an excellent job!!
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Italy

Excellent tour! Amazing to see! A must see site!

Quality of Experience
Tour guide was amazing!
Guides, Drivers and Staff
Tour guide knew her history and gave an excellent tour!
Evening Aperitivo Private Street Food Tour
Evening Aperitivo Private Street Food Tour
Milan

We really enjoyed this beautiful evening walking to the couple Bars for a drink, appetizers and the tour guides recommendation for our dinner.

Quality of Experience
Guides, Drivers and Staff
Interacting more
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy

Excellent tour of the city when tight on time! We enjoyed it so much and our guide was amazing!!

Quality of Experience
Our tour guide!
Guides, Drivers and Staff
Excellent!
Privately Guided Visit of Venice: St. Mark's Basilica & Doge's Palace
Privately Guided Visit of Venice: St. Mark's Basilica & Doge's Palace
Venice

Tour was EXCELLENT! Tour guide was so i formative and knew her history well. She was able to answer all of our many questions. Beautiful tour!! Highly recommend!

Quality of Experience
Guide was awesome! Enjoyed it being a private tour!
Guides, Drivers and Staff
Local specialist: Rita Pagano

Joao curated a terrific trip for us. While we...
Portugal | Jun 29 - Jul 6, 2025

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Shauna H.
Chicago, IL | Reviewed on Jul 09, 2025
Joao curated a terrific trip for us. While we really enjoyed our time in Lisbon, Joao gave us a great history lesson on the city and the country over several centuries. That history lesson provided us with a much better appreciation as to what inspired the architecture over the years. Outside of Lisbon, we really enjoyed our visits to Fatima, Batalha Monastery, Pena Palace and Nazare (home of the world’s largest waves). We had some last minute adjustments to our schedule and Joao... Read more

Joao curated a terrific trip for us. While we really enjoyed our time in Lisbon, Joao gave us a great history lesson on the city and the country over several centuries. That history lesson provided us with a much better appreciation as to what inspired the architecture over the years. Outside of Lisbon, we really enjoyed our visits to Fatima, Batalha Monastery, Pena Palace and Nazare (home of the world’s largest waves). We had some last minute adjustments to our schedule and Joao accommodated those requests and was incredibly friendly and helpful along the way. At the end of our trip, one of our family members accidentally left their eyeglass case in his van. He could have easily left in the van and did nothing. Instead, he texted us, met us at our last excursion and offered to drive us in his personal vehicle back to a spot near our hotel. Joao was caring, thoughtful and worked very hard to ensure that we had a memorable experience in Portugal (which we did!). Thank you again, Joao!!!

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jul 09, 2025

Thanks Shauna. It was a pleasure spending time with you and your family. Hope your new Labubu crew got home safe :)

Angela our agent, was amazing. She was attent...
Greece | Jun 22 - Jun 29, 2025

Denine
Denine W.
Flagami, FL | Reviewed on Jul 09, 2025
Angela our agent, was amazing. She was attentive and responsive and on top of every detail of our trip. Greece was an amazing place to visit and she had every excursion set with an extremely knowledgeable guide. The hotels were amazing top notch. We’ve experienced everything at a very comfortable level and felt everybody was very kind and helpful Throughout the trip. Although tips aren’t expected, everybody was extremely grateful to receive them.
All the ladies at the Woo hotel in Athens ...
Read more

Angela our agent, was amazing. She was attentive and responsive and on top of every detail of our trip. Greece was an amazing place to visit and she had every excursion set with an extremely knowledgeable guide. The hotels were amazing top notch. We’ve experienced everything at a very comfortable level and felt everybody was very kind and helpful Throughout the trip. Although tips aren’t expected, everybody was extremely grateful to receive them.
All the ladies at the Woo hotel in Athens great and friendly and so much fun. They made it feel like home. Highly recommend that great place, position in the middle of Athens.
The Melrose hotel in Reythmno was beautiful and a fantastic breakfast display. This hotel was in the perfect place right by the beach, walking distance all fun, cool shops.
Crete was a beautiful island and would definitely love to see that again. The Nautitech 46 Fly catamaran taught crew was amazing!! we absolutely enjoyed their company and having conversation and lunch on the yacht was delicious. Love that crew.!!

Hotel Reviews
Melrose Rethymno by Mage Hotels
Rethymno, Crete

The hotel is perfect, a block from the beach. It was updated beautiful rooms and very comfortable beds. It was a walking distance of a bunch of restaurants and the boardwalk with all the stores. Very nice to walk down at night. The breakfast bar was fantastic and delicious and everything was so fresh. Heads up to the Chef.

Authenticity & Character
The breakfast buffet had some authentic foods on it, which was very pleasing and delicious
Staff
The staff was extremely friendly, helpful, and kind
Cleanliness & Comfort
Everything is so picked up clean and in order constantly.
Athens Woo Suites
Athens

Great hotel, fantastic location and amazing people that work there

Authenticity & Character
From the rooftop, you have the Acropolis. Absolutely beautiful.
Location
I was in the walking distance of so many cool shops, and areas to see
Staff
The staff was so accommodating anything we needed or wanted they provided. They also were fun and friendly. Made us feel extremely comfortable.
Cleanliness & Comfort
The whole place was clean. It was comfortable absolutely loved it.
Activity Reviews
Rethymno 7-hour Cruise to Georgioupoli/Morning
Rethymno 7-hour Cruise to Georgioupoli/Morning
Greece

This is probably our favorite thing to do and probably our favorite group of people we hung out with. Was chilly, but it was beautiful. It was a beautiful ride and very relaxing after going from all the different excursions that was a perfect way to end for our last day.

Quality of Experience
Food
Thank you, Chef. Everything was delicious.
Guides, Drivers and Staff
That was so friendly and fun
Transport
Crete Sightseeing: Rethymno - Argiroupolis - Kournas Lake - Chania from West & Her
Crete Sightseeing: Rethymno - Argiroupolis - Kournas Lake - Chania from West & Her
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
The Ultimate Delphi Day Trip from Athens
The Ultimate Delphi Day Trip from Athens
Greece
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece
Quality of Experience
lol
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jul 09, 2025

Yeia sou Denine!

Thank you for sharing your feedback.

We are super happy to know that you enjoyed your time here in Greece with us.
That is amazing. 🙂

We would love to see you come back soon and show you more of our awesome country.

Take care and safe travels.

Our best to all of you,
Angela & the GA Trips team

Our trip to Greece was amazing! Angela did an...
Greece | Jun 21 - Jun 28, 2025

Madeleine
Madeleine S.
Fort Worth, TX | Reviewed on Jul 09, 2025
Our trip to Greece was amazing! Angela did an amazing job. We have a few instances where we needed to communicate with her and she was super responsive and easy to work with. Everything we did from all the tours, the guides and the hotels were perfect for our trip. Read more

Our trip to Greece was amazing! Angela did an amazing job. We have a few instances where we needed to communicate with her and she was super responsive and easy to work with. Everything we did from all the tours, the guides and the hotels were perfect for our trip.

Hotel Reviews
Grand View
Santorini

Let's just say the view is the winner! Staff was great and Photis was the perfect bartender. Would highly recommend this place. One thing to note is that it's a minimum of a 40min drive to Oia where a lot of the action is but if you want something quite and relaxing this was nestled in the cutest little town. We very much enjoyed the down time.

Authenticity & Character
Location
Great for those looking for something quite and near the wine tasting rooms
Staff
Cleanliness & Comfort
Athens 21
Athens

The staff here was super friendly the breakfast and coffee were great and the views from the rooftop were 10/10!

Authenticity & Character
Location
This is right in the center and can walk everywhere we needed
Staff
Cleanliness & Comfort
Activity Reviews
Catamaran Sunset Cruise 2025
Catamaran Sunset Cruise 2025
Santorini

This was overall a fun day however from start to finish this is about a 10hour deal. Highly recommend doing the sunset cruise since its still day light when you start so you get to swim and see all the different types of beaches around the island.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Jeep Tour to Delphi, Mount Parnassus, and Arachova
Private Jeep Tour to Delphi, Mount Parnassus, and Arachova
Athens

So glad we had this day! It was relaxing with all the scenic views yet we did a lot of hiking this day. Adam was amazing and really customized the tour for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Athens Wine Tasting Tour & Nightlife
Athens Wine Tasting Tour & Nightlife
Athens

This was so fun! 10/10 recommend and everyone was amazing especially our guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

Penelope was great! She was easy and very knowledgable about greek mythology.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jul 09, 2025

Yeia sou Madeleine,

Wow! Amazing photos! Thank you for sharing.

We are super excited to know that you had a great time here in Greece with us.

We would love to see you come back soon. There is so much more we would love to show you. 🙂

Safe travels!

Angela & the GA Trips team

Norway trip
Norway | Jun 27 - Jul 5, 2025

Eleanor
Eleanor S.
Newark, NJ | Reviewed on Jul 09, 2025
I loved Katie’s local knowledge which helped to go beyond the beaten path and helped to find unique and hidden gems which made our vacation truly special! We loved the smaller boutique hotels that were tucked in quieter places surrounded by Norways beauty. Will definitely go thru KimKim again! Read more

I loved Katie’s local knowledge which helped to go beyond the beaten path and helped to find unique and hidden gems which made our vacation truly special! We loved the smaller boutique hotels that were tucked in quieter places surrounded by Norways beauty. Will definitely go thru KimKim again!

Hotel Reviews
Det Hanseatiske Hotel
Bergen

Right in the heart of Bryggen however because of this it was noisy at night

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No AC and it got hot
Husum Hotel
Borgund

Quiet boutique hotel with beautiful touches and in a picturesque place. Staff was very friendly and accommodating!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Katie Acheson-Gray
Katie
Katie Acheson-Gray
Local specialist in Sørreisa | Replied on Jul 09, 2025

Hi Eleanor,

So glad to hear you enjoyed your time here, and thank you very much for the kind review! Your feedback is really appreciated, so we will definitely take your comments on board with Hanseatiske hotel going forwards.

It was a pleasure putting this trip together for you, and hope we can welcome you back another time!

Best regards,
Katie

Amazing Trip
Malaysia | Jun 14 - Jun 30, 2025

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Peggy S.
Chicago, IL | Reviewed on Jul 08, 2025
The overall trip was wonderful, beautiful and amazing. The guides were good and connections and transfers went smoothly. Accommodations were great and food was super. Overall everything was well organized.
Here are a few thoughts, my personal opinion:
A better list of what to bring for the Rainforest Resort would have been helpful. We needed long socks, long sleeved shirts and long pants. It would be a good idea for the resort to provide boots. It was very muddy and slippery. ...
Read more

The overall trip was wonderful, beautiful and amazing. The guides were good and connections and transfers went smoothly. Accommodations were great and food was super. Overall everything was well organized.
Here are a few thoughts, my personal opinion:
A better list of what to bring for the Rainforest Resort would have been helpful. We needed long socks, long sleeved shirts and long pants. It would be a good idea for the resort to provide boots. It was very muddy and slippery. Utan Rainforest Lodge did provide boots.
The snorkel gear was not included in our stay as the information provided said.
Melaka was very interesting and I enjoyed the historical background, but it took a lot of time in transit.
I would leave out the day of the Heritage Walk and Trainride Adventure in Kota Kinabalu and substitute a day to walk around the waterfront, shops and markets.
The cooking class was great and the Kinabalu Park was great.

Local specialist: Nick Jansen
Nick
Nick Jansen
Local specialist in Malaysia | Replied on Jul 09, 2025

Hey Peggy,

Thanks for the review and feedback. I am happy you had a wonderful trip!
I appreciate the feedback on a What-To-Bring List and the boots that weren't provided at the Borneo Rainforest Lodge. I also appreciate the feedback on the trainride in Kota Kinabalu.

Again, it was a pleasure organising this trip for you and your fellow travellers.

Great trip
Malaysia | Jun 14 - Jun 30, 2025

S
Sam S.
Denver, CO | Reviewed on Jul 08, 2025
Great trip and I would highly recommend it to others.
The logistics seemed spot on, the guides were excellent, and the lodging was top notch.
As for activities, the day trip from KK to Papar was the least enjoyable activity. This felt like a missed opportunity to learn about the people/culture. Also, I wish I had known in advance that the Danum Valley Lodge did not provide boots and gators for hiking through the jungle. The cooking demonstration in KK and the excursions at the jungle...
Read more

Great trip and I would highly recommend it to others.
The logistics seemed spot on, the guides were excellent, and the lodging was top notch.
As for activities, the day trip from KK to Papar was the least enjoyable activity. This felt like a missed opportunity to learn about the people/culture. Also, I wish I had known in advance that the Danum Valley Lodge did not provide boots and gators for hiking through the jungle. The cooking demonstration in KK and the excursions at the jungle lodges and Lankayan Island Resort were truly awesome.

Activity Review
Heritage Walk & Trainride Adventure
Heritage Walk & Trainride Adventure
Kota Kinabalu

The train adventure involved getting on a regular train for a short trip to a town just outside of KK. The heritage walk amounted to walking to a church, mosque, and temple. The entire activity felt like a missed opportunity to learn about the culture and people. The time for this activity could be better used doing something else.

Local specialist: Nick Jansen
Nick
Nick Jansen
Local specialist in Malaysia | Replied on Jul 09, 2025

Hi Sam,

Thank you for your lovely review and thoughtful feedback. I'm really glad to hear you had a wonderful trip!

I appreciate your comments regarding the train ride in Kota Kinabalu and the boots in Danum — all very helpful insights.

It was truly a pleasure organizing this journey for you and your group.

Regards,
Nick

Expert Travel Planning from Start to Finish
United Kingdom | Jun 29 - Jul 6, 2025

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Pamela B.
Ashburn, VA | Reviewed on Jul 08, 2025

We recently used Aleksandra to plan our trip to London and Paris, and she was absolutely amazing. She handled every detail—hotels, activities, and travel between cities—with such care and expertise. Everything was seamless, and her recommendations were spot on.

She made the entire process so easy for us. Aleksandra was responsive, organized, and really listened to what we wanted. Thanks to her, we were able to relax and fully enjoy our trip without any stress. I highly recommend her to anyone looking for a smooth, well-planned travel experience!

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Jul 08, 2025

Dear Pamela,
Thank you so much for your incredibly kind words — reading your review truly made my day! It was such a joy to help plan your trip to London and Paris, and I’m so glad to hear that you could fully enjoy your journey without stress.

Your trust, openness, and enthusiasm made it a pleasure to work with you, and it means a lot to know that my recommendations and planning added to your experience. Wishing you many more wonderful adventures ahead — and I’d be honored to help you again whenever you’re ready for your next trip!
Sincerely,
Aleksandra

We had a great trip to Japan that worked for ...
Japan | Jun 21 - Jul 1, 2025

A
Ashley R.
Ashburn, VA | Reviewed on Jul 08, 2025
We had a great trip to Japan that worked for all ages, from young children to grandparents. We were active and moving every day which was exhausting in the heat (so maybe I"d pick a different season), but I started to get excited to surpass each days steps on my pedometer! Our tour guide in Tokyo, Allen, was fabulous. He really taught us a lot on our rides to and from sites and helped us understand the Japanese culture. He brought Pokemon cards to a disappointed fan when the store had an hour... Read more

We had a great trip to Japan that worked for all ages, from young children to grandparents. We were active and moving every day which was exhausting in the heat (so maybe I"d pick a different season), but I started to get excited to surpass each days steps on my pedometer! Our tour guide in Tokyo, Allen, was fabulous. He really taught us a lot on our rides to and from sites and helped us understand the Japanese culture. He brought Pokemon cards to a disappointed fan when the store had an hour wait, and seemed to just "get us." Our tour guide, in Kyoto and Osaka, was also knowledgeable, but we seemed to struggle some with communicating our desires and being understood. He was flexible when we needed a break from the heat or when we were ready to skip another temple/shrine. If I had the trip to do over I would spend more time exploring the different areas of Tokyo, see one or two fewer shrines and temples, and more of the day to day living of the Japanese people. I'd even like to stay in a traditional Japanese home set up with the tatami mats. Heidi, our local specialist, revamped our trip several times to meet our needs and was lovely to work with.

Hotel Reviews
Kyoto Tokyu Hotel
Kyoto

What a fancy place to be. While there was minimal A/C in the central atrium, the rooms were nice sizes, the beds were comfy and the amenities were plentiful. The breakfast options were also a plus, as after being in country for a week we were ready for something more familiar than a Japanese breakfast.

Authenticity & Character
Location
It was nice to be in a quiet neighborhood that felt safe to walk at night alone. We were nearby to restaurants and saw some of the residential side of Kyoto.
Staff
Greeted us with cool wet towels when we arrived after a HOT walk from the train station, helped us make reservations and were ultimately super respectful and polite.
Cleanliness & Comfort
very clean and comfortable. Loved the shower/bath set up.
Osaka Excel Hotel Tokyu
Osaka

The rooms were sufficient and clean, but they were quite small. I wish we had more space to put our luggage and that the bathroom set up was different.

Authenticity & Character
Some really cool art adorned this hotel. It was also neat how it was built at the top of a building and you had to go up to get out.
Location
Right near shopping and a mile walk from Dotonbori.
Staff
Cleanliness & Comfort
Activity Reviews
Sumo Show and Experience (with Sumo Lunch)
Sumo Show and Experience (with Sumo Lunch)
Tokyo

Super fun to learn about Sumo and get to try it ourselves. The entire experience was geared toward tourists, but it didn't matter. We had so many fun photo ops posing with the sumo wrestlers.

Quality of Experience
Food
The food left us wanting. The kids weren't into the pork cutlet and the gluten free meal was quite bland.
Guides, Drivers and Staff
Transport
Our driver in Tokyo was top notch, cool vehicle, safe, and always there when we needed him.
The Ghibli Museum
The Ghibli Museum
Tokyo

It was very neat to see how Miyazaki created his animated films. I think we could have spent less time in this museum.

Full day driver and guide service:Mt. Fuji Panoramic Ropeway, Lake Kawaguchi, Arakura Fuji Sengen Shrine, Kawaguchiko Music Forest, Cruise on Lake Kawaguchiko
Full day driver and guide service:Mt. Fuji Panoramic Ropeway, Lake Kawaguchi, Arakura Fuji Sengen Shrine, Kawaguchiko Music Forest, Cruise on Lake Kawaguchiko
Tokyo

Fuji sang did not come out from behind the clouds on our visit, but it was still a beautiful area. The music forest was closed the day we visited and our tour guide pivoted us to a museum sharing the history of Mt. Fuji and a World Heritage Village that was amazing to see. This was when I learned that in Japan your wealth is measured by your garden, not your house. Our tour guide also took us to a traditional soba house for lunch where we sat on tatami mats and ate huge bowls of soba with tempura.

Quality of Experience
Guides, Drivers and Staff
Allen took us to some neat places that were not on our itinerary.
Transport
Safe, smooth, drive in rainy weather.
Traditional Tea Ceremony
Traditional Tea Ceremony
Kyoto

We had so much fun being dressed in traditional tea ceremony outfits. My kids and I loved the experience of what it's like to layer on a kimono and kneel to make tea. The sweets were delicious and we learned a lot about the ritual of making tea. Plus, lots of fun photo ops in the garden.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Japanese drum (Taiko) experience
Authentic Japanese drum (Taiko) experience
Osaka

So much fun and quite a work out! The language barrier meant that we didn't learn as much about the history of Taiko drumming as we would have liked, but we did learn how to play them and play for an entire hour!

Quality of Experience
We would have liked more history so we understood the significance of the Taiko drum to Japanese culture.
Guides, Drivers and Staff
Transport
Local specialist: Heidi Li
Heidi
Heidi Li
Local specialist in Japan | Replied on Jul 09, 2025
Thank you so much for sharing your wonderful and detailed feedback — it truly made my day to read how much your family enjoyed the trip! I'm so glad that the itinerary worked well for all ages and that everyone had such a memorable experience in Japan. I’m especially happy to hear how much you enjoyed Allen in Tokyo — he’s such a gem and one of our favorite guides. His thoughtful gestures (like the Pokémon cards!) and deep cultural knowledge really make the experience special. And thank you... Read more

Thank you so much for sharing your wonderful and detailed feedback — it truly made my day to read how much your family enjoyed the trip! I'm so glad that the itinerary worked well for all ages and that everyone had such a memorable experience in Japan.

I’m especially happy to hear how much you enjoyed Allen in Tokyo — he’s such a gem and one of our favorite guides. His thoughtful gestures (like the Pokémon cards!) and deep cultural knowledge really make the experience special. And thank you for being so kind and understanding with our Kyoto/Osaka guide; we’ll share your feedback with him and continue working with our partners to ensure seamless communication and alignment with travelers' expectations.

I really appreciate your insight about spending more time in Tokyo and focusing less on temples and shrines — that’s such valuable feedback and something I’ll definitely keep in mind when crafting future trips for families like yours. I love your idea of staying in a traditional Japanese home with tatami mats — I can absolutely arrange that for your next visit!

Thank you again for trusting me with your travel plans. It was a joy working with you through all the revisions, and I hope this is just the first of many adventures together. Please don’t hesitate to reach out if you ever start dreaming of your next trip — I’m always here to help turn those dreams into reality.

Warmest regards,
Heidi

We loved the entire trip..except for the park...
Iceland | Jun 29 - Jul 5, 2025

PETER
PETER S.
Newark, NJ | Reviewed on Jul 08, 2025
We loved the entire trip..except for the parking app snafus. The ice cave and lava show were stand outs. The huge vistas, mountains, waterfalls, landscapes were amazing. Horses and Sheep everywhere, very enjoyable as we drove through the countryside. Read more

We loved the entire trip..except for the parking app snafus. The ice cave and lava show were stand outs. The huge vistas, mountains, waterfalls, landscapes were amazing. Horses and Sheep everywhere, very enjoyable as we drove through the countryside.

Hotel Review
Reykjavík Marina - Berjaya Iceland Hotels
Reykjavík

Great place to stay. Convenient to shopping and restaurants.

Authenticity & Character
Nice decor and atmosphere. Great staff, very helpful and friendly.
Location
Near tourist shopping and restaurants and nightlife
Staff
Very helpful front desk and breakfast staff.
Cleanliness & Comfort
Great hotel room. Happy there was hair conditioner and body lotion in the bathroom, missing at some hotels
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jul 08, 2025

Thanks for the great review Peter!
I'm very happy that everything went well and that you loved the trip so much!
I do hope we'll see you back in Iceland soon again :)
All the best
Gummi

suggestion do not book clients into citizens...
France | Jun 27 - Jul 7, 2025

F
frank h.
Newark, NJ | Reviewed on Jul 08, 2025

suggestion do not book clients into citizensM hotel at Paris airport
hard to get to the hotel
rooms way to small
no room for luggage

additionally our Loevre Guide did not conform to the identification instructions that Kimkim provided and therefore we could not identify him as a result we did not meet him until 45 minutes after the set meeting time
additionally he was a business major at the university and knew nothing about art

Local specialist: Liz Chreist

We have no complaints about any part of our t...
Italy | Jun 20 - Jul 1, 2025

S
scott v.
Ashburn, VA | Reviewed on Jul 08, 2025

We have no complaints about any part of our trip. The communication and coordination was seamless, it definitely allowed us to focus on having fun. Our guides were excellent (Marta, Michael (boat) and the guide in Pompeii), extremely knowledgeable and accommodating. The drivers were all outstanding as well, again very communicative. Melanie and her team did a great job coordinating and making timely suggestions. They were able to adapt quickly and stayed engaged the entire trip. Job well done, thank you.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 09, 2025

Hi Scott,
thank you so much for your review!

I'm so pleased it all worked out even if we had to make some last minute changes due to your work and then the train strikes in Venice!! It all went smoothly and I'm so pleased as a family you were able to relax, enjoy and visit Italy!

Thanks again for booking with me and the team here at ItalyCharme and Kimkim and we look forward to your next Italian trip!

A presto,
Melanie

Service beyond compare…
Italy | Jun 22 - Jul 5, 2025

Dyann
Dyann J.
Newark, NJ | Reviewed on Jul 08, 2025

While every single city had a fabulous tour guide that was extremely knowledgeable about the city and landmarks and culture; what stood out the most was the personal service anytime we had questions or needed help during traveling. Le Dani and Melanie were never out of reach and were able to connect us to the best experience I have ever had while traveling. Our trip to Italy was beyond any experience I’ve ever had. This is only due to their service.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025

Hi Dyann,
on behalf of myself, Daniela and the rest of the team, a big warm thank you!
I know I keep saying it but it really means the world to me to have been able to help just make some of those memories you have all shared here in Italy, and it was truly a pleasure.

Thanks again and I look forward to your next trip to Italy!!

All the best from us,
Melanie, Daniela and the team at ItalyCharme and kimkim!

Melanie is absolutely amazing. She presents a...
Italy | Jun 22 - Jul 5, 2025

N
Nate T.
Newark, NJ | Reviewed on Jul 08, 2025

Melanie is absolutely amazing. She presents a deep level of care and attentiveness so we never felt like we were left hanging. This coupled with her thorough planning and exceptional knowledge resulted in a once in a lifetime experience we will never forget. There are truly no words for the experience she was able to curate for us.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025

Hi Nate,
thank you so much for your review! I actually felt I was with you all from time to time, maybe next time I'll come and join you for a prosecco on the terrace!

A big GRAZIE from me and the whole team!
A presto,
Melanie

Amazing 12 person family trip to Scotland
Scotland | Jun 22 - Jun 30, 2025

A
Anne W.
Newark, NJ | Reviewed on Jul 08, 2025

Our 12 person family trip to Scotland was amazing! A trip of a lifetime! And Kateryna our travel agent was incredible! She helped us plan a trip for 12 to 5 different towns and cities, starting in Edinburgh, and ending in Glasgow. We had two amazing drivers, Marco and Eri, who helped make the trip and excursions seem less. From the Inns to the restaurant suggestions, tours and hikes we couldn’t have asked for a better trip. I highly recommend visiting The isle of Skye, hiking its magical hills and mountains and its small towns like Portree. We will definitely use Kimkim and Katyrina again!

Local specialist: Kateryna Garkavenko

Stress Free Japan for First Timers
Japan | Jun 26 - Jul 5, 2025

L
Loretta S.
Newark, NJ | Reviewed on Jul 08, 2025
For the first time in years, I decided to use a travel agent to help me plan our trip to Japan and a friend told me about Kimkim. It was the best decision! Angel, our travel agent local to Japan, prepared a perfect itinerary for our family, was quick to respond to any questions I had and planned a stress free trip for us. Kimkim and Angel were amazing! Read more

For the first time in years, I decided to use a travel agent to help me plan our trip to Japan and a friend told me about Kimkim. It was the best decision! Angel, our travel agent local to Japan, prepared a perfect itinerary for our family, was quick to respond to any questions I had and planned a stress free trip for us. Kimkim and Angel were amazing!

Hotel Reviews
the b asakusa
Tokyo

Comfortable stay in a quieter yet tourist friendly part of Tokyo. No complaints

Authenticity & Character
Location
Quieter part of the city with lots of places to see, shop and eat
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone

The hotel is in a beautiful and peaceful location with a close walk into town. So interesting and unique to experience a traditional Japanese hotel, the onsen, and authentic meals in our room overlooking the river.

Authenticity & Character
Very authentic and unique experience
Location
Beautiful and serene yet close to the small town and walks by the river
Staff
Cleanliness & Comfort
The hotel was incredibly clean, however, I was not expecting how uncomfortable I would be sleeping Japanese style.
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

Very comfortable hotel in a convenient location near train station. Great amenities available with laundry, breakfast and a toiletries bar in the lobby for anything you may have forgotten. Check in/check out was so efficient. Loved the soaking tub in the bathroom!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean but bed and pillows were quite firm for me
Cross Hotel Osaka
Osaka

Perfect location a few steps away from Dotonburi in one direction and high end stores in the other. The staff was especially friendly and helpful. The breakfast buffet was the best we had on the trip. So many options!

Authenticity & Character
Breakfast buffet was memorable, location perfect
Location
Staff
Very helpful
Cleanliness & Comfort
Loved the bathroom set up and beds were comfy
Shibuya Excel Hotel Tokyu
Tokyo

We spent only 1 night here but loved the view of the crossing and convenience to the train station. Had a great meal in the cafe and breakfast buffet was amazing! Bed was very comfortable and room was the largest we had in the trip.

Authenticity & Character
Unique location
Location
Great views of the crossing
Staff
Very helpful
Cleanliness & Comfort
Beds were comfortable and breakfast was great! Knocking off 1 star as the AC was not working great in our room. Had it at the coldest setting and still a bit warm at night.
Activity Reviews
Full Day Tokyo City Tour with Culture & Life
Full Day Tokyo City Tour with Culture & Life
Tokyo

Nao was our tour guide for our first full day in Japan. She was the best and asked us if we liked the planned itinerary and made subtle changes along the way to our plans that perfectly suited my family!

Quality of Experience
Guides, Drivers and Staff
Nao went above and beyond to change things up and give us the Tokyo intro we won’t forget
Transport
Walked or used the subway. Having someone explain the subway system to us the first day was sooo helpful
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

While we had some great food in places we would not have found ourselves, the food itself did not stand out to me as being that memorable. I had hoped for something a bit more special. The guide was very hard to hear in loud places and I felt like we missed out on interesting info about the area.

Quality of Experience
Food
Food was average
Guides, Drivers and Staff
Difficult to hear
Transport
Walking tour in cool areas
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Such a different experience from Tokyo - serene landscapes with Mt Fuji as the backdrop with a private guide and driver. Ayumi our tour guide was great at giving us information on the area and history. She also tailored the experience based off of my family’s interests which made the day very special. Ayumi and Mr Kong, our driver, made the day fun and relaxed.

Quality of Experience
Beautiful landscape and area
Guides, Drivers and Staff
Ayumi and Mr Kong were our favorite guides on our whole trip
Transport
Best driver we had!
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Really fun touristy experience that gave us a lot of laughs and pictures! Only drawback was the time of year being summer did make the kimonos uncomfortable but we had a lot of fun with it

Quality of Experience
Guides, Drivers and Staff
Our tea guide was a bit reserved but our guide at the Samurai experience was really funny
Transport
Not applicable
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

We got to see so many sites on this tour and learned a great deal about ancient history. Kyoto is an amazing place and very unique. Unfortunately one of the main castles was closed the day of our visit and the tour guide had purchased tickets in advance so it felt like a letdown

Quality of Experience
Guides, Drivers and Staff
Our guide on this trip was very difficult to hear as she only spoke to one of us at a time. We regrouped after the tour and shared what we each learned to get a better feel for what we saw that day
Transport
We spent a good amount of time commuting to the castle only to find out it was closed. Felt like a waste of precious time in a great city
Full Day City Tour with  Osaka Castle
Full Day City Tour with Osaka Castle
Japan

We added Osaka to our itinerary last minute and I’m so glad we did! Although Osaka is another large city close to Kyoto, the vibes were so different. Very friendly and fun place. Had a great guide Senei who we really enjoyed spending the day with! Having a private driver made transport a breeze.

Quality of Experience
Guides, Drivers and Staff
Our guide had the best English in our trip and tailored the itinerary to our family
Transport
Mr Kole was a great driver! Very easy to get around and see a lot in one day!
Local specialist: Angel Tang

Perfect Brazil adventures!
Brazil | Jun 20 - Jul 1, 2025

Heather
Heather L.
Shaw, DC | Reviewed on Jul 08, 2025
Our trip to Brazil was amazing! Camille planned the perfect itinerary and working with her was very easy. We loved the lodge she chose (Amazon Turtle Lodge) for our Amazon adventures as well as our guide Marcelle. Our guides in Foz de Iguacu and Rio de Janeiro were also amazing (Deanna and Fernanda). The waterfalls in Foz were just awesome and then seeing Christ the Redeemer and Sugarloaf, the Lapa samba party, and more in Rio topped off the trip. We definitely just scratched the surface... Read more

Our trip to Brazil was amazing! Camille planned the perfect itinerary and working with her was very easy. We loved the lodge she chose (Amazon Turtle Lodge) for our Amazon adventures as well as our guide Marcelle. Our guides in Foz de Iguacu and Rio de Janeiro were also amazing (Deanna and Fernanda). The waterfalls in Foz were just awesome and then seeing Christ the Redeemer and Sugarloaf, the Lapa samba party, and more in Rio topped off the trip. We definitely just scratched the surface of all that Brazil has to offer and will absolutely be back to explore more. Thank you Kim Kim for another great trip, and I look forward to planning future adventures with your team!

Hotel Review
Amazon Turtle Lodge

Perfect lodge for our adventures. The staff were fun and knowledgeable and there were just enough activities mixed with down time to occupy our 2 1/2 days. The pool was wonderful and the food was good. The guides and boat captains really had a wealth of knowledge and we learned a lot about the Amazon. Would definitely recommend to anyone wanting to explore the area!

Authenticity & Character
Just rustic enough to make you really feel like your immersed but with enough amenities that you don't miss the comforts of a hot shower and great meal!
Location
Staff
Cleanliness & Comfort
Rooms, common areas, pool were all very clean. It's basic but you'll be comfortable.
Activity Review
Gran Aventura Boat Tour
Gran Aventura Boat Tour
Foz do Iguaçu

Wow, just wow! Best part of our trip to Foz! Adrenaline pumping and opportunity to get up close to the awesome power these falls have!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Jul 08, 2025

Hi Heather,

It was a great pleasure to welcome you and your family in Brazil and see how much you enjoyed our country! If you ever decide to revisit Brazil (there is so much more to see!), please count on us!

All the best,
Camille

Nice trip experience
Ecuador | Jun 21 - Jun 27, 2025

Sofia
Sofia W.
Brazil | Reviewed on Jul 08, 2025
Was a very nice trip experience, easy communicate before the trip, tour well planned and professional guide, we recommend Kimkim's hard works! if any suggestion maybe tour bus can update newer. Sofia Wen Read more

Was a very nice trip experience, easy communicate before the trip, tour well planned and professional guide, we recommend Kimkim's hard works! if any suggestion maybe tour bus can update newer.

Sofia Wen

Hotel Review
La Selva Eco-Lodge & Retreat
Yasuní National Park
Authenticity & Character
Beautiful and well maintenance
Location
Staff
The tour guide was knowledgeable!! Food were good and delicious!
Cleanliness & Comfort
Local specialist: Paola Vera Feijoo

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.