Kimkim Trip Reviews

4.8
Based on 19,645 ratings
Read 19,645 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A seamless and most enjoyable trip!
Japan | Aug 2 - Aug 6, 2025

Tina
Tina M.
Chicago, IL | Reviewed on Aug 07, 2025
Cory planned a seamless trip for us and was available to fix any hiccups along the way. We had a short tour of three cities and we feel we saw the best highlights of all three. The information given beforehand was helpful setting up the best plans. I will use this service again! Read more

Cory planned a seamless trip for us and was available to fix any hiccups along the way. We had a short tour of three cities and we feel we saw the best highlights of all three. The information given beforehand was helpful setting up the best plans. I will use this service again!

Hotel Reviews
KAYA Kyoto Nijo Castle
Kyoto

Very clean and comfortable with helpful staff. The only drawback is that there is no restaurant service after breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Suiun

A great place to relax. Professional staff provide a top notch experience

Authenticity & Character
Peaceful surroundings
Location
Close to the train station
Staff
Courteous and attentive
Cleanliness & Comfort
Spotlessly clean
Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Aug 07, 2025

Thank you so much, Tina. I'm really happy to hear that everything went smoothly and that you felt like you got to experience the best of all three cities in such a short time. I really enjoyed planning this trip with you and making sure everything stayed on track along the way. I’m so glad the pre-trip info helped with your planning too. Looking forward to helping you again on your next adventure!

would absolutely use again
Croatia | Jul 26 - Aug 4, 2025

G
Gayle L.
Atlanta, GA | Reviewed on Aug 06, 2025

Appreciated that we were taken care of every step of the journey, with immediate replies from Bruno when we had questions.

Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Aug 07, 2025

Hi Gayle,

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia.

Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

Overall we had a nice trip, We were only di...
Norway | Jul 13 - Jul 29, 2025

Tom
Tom M.
Casas Adobes, AZ | Reviewed on Aug 06, 2025
Overall we had a nice trip, We were only disappointed by the room grades in some of the stays, they seemed secondary to what was available.
A few times when I asked to upgrade to better room the hotel staff told me this was not doable because of the booking grade that was made by Kimkim?
Mar was pretty much non communicative once the payment for the trip was made, and she never responded to my last message while on the trip?
Jacob on the other hand did an outstanding job at customer...
Read more

Overall we had a nice trip,

We were only disappointed by the room grades in some of the stays, they seemed secondary to what was available.
A few times when I asked to upgrade to better room the hotel staff told me this was not doable because of the booking grade that was made by Kimkim?

Mar was pretty much non communicative once the payment for the trip was made, and she never responded to my last message while on the trip?
Jacob on the other hand did an outstanding job at customer service and always responsive and available!

The first hotel drive from Oslo was extremely long (8 hours, 10 with rest stops and fueling ) I feel should be shortened since it was just driving not very scenic at all, or maybe train to Bergen from Oslo to begin the road trip would be a lot more relaxing ? ( electric vehicle charging proved to extremely difficult to get to work with American credit cards until finally the car rental company explained the situation) might want to alert your staff?

The silent cruise trip in Oslo was boring and the food quality was not great, I would eliminate this unless you are looking for a senior night out?

On the positive side overall hotel choices and locations were outstanding!

The itinerary itself was very nice and made for a wonderful trip

Thank you for the trip and we will give Kimkim another try for a upcoming trip I’ll just be more specific about the room locations.

Hotel Reviews
Radisson Blu Airport Hotel, Oslo Gardemoen
Gardemoen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel
ÅNDALSNES
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotell Utsikten
Geiranger

The best hotel of the stay- charm, Amazing views, great restaurant, and friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Loenfjord hotel
Loen
Authenticity & Character
Pretty vanilla
Location
Staff
Cleanliness & Comfort
Nice river view
Hofslund Fjorhotel
Sogndal

Terrible hot upper attic room that felt dated and weird!! Top attic floor rooms were extremely hot as well! Couldn’t wait to leave

Authenticity & Character
Location
Staff
Not very flexible about room change, I feel they very pretty much rude , I also noticed other guests complained about some conditions
Cleanliness & Comfort
Hotel Aurlandsfjord
Aurland

Great food, we had an attic room that was very hot and with a view of the backyard with a house overlooking you, nice hotel but only if you have the lake view!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Det Hanseatiske Hotel
Bergen

Wonderful and outstanding location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Victoria
Stavanger

Horrible room condition initially with views of a construction site that started working very early

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Christiania Teater
Oslo

Loved it!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Romsdalsgondolen - Romsdalen Cable Car (round-trip)
Romsdalsgondolen - Romsdalen Cable Car (round-trip)
Åndalsnes

Short and sweet! Nice hike ontop

Quality of Experience
Transport
Geiranger Skywalk Visit
Geiranger Skywalk Visit
Geiranger
Quality of Experience
Geraingerfjord Safari by RIB
Geraingerfjord Safari by RIB
Geiranger

Fun !

Quality of Experience
Faster!!
Guides, Drivers and Staff
Transport
Cider Tasting with Food Pairing
Cider Tasting with Food Pairing
Balestrand
Quality of Experience
Food
Amazing
Guides, Drivers and Staff
Transport
Summer Kayaking Excursion
Summer Kayaking Excursion
Norway

Did not provide supports for seating so whole time your back is being dug into by rim of kayak, at least three people were complaining and guide never took breaks. Very uncomfortable experience

Quality of Experience
Guides, Drivers and Staff
Equipment
Transport
Na
Flåm Railway Round-Trip Experience
Flåm Railway Round-Trip Experience
Norway
Quality of Experience
Guides, Drivers and Staff
Transport
Private Floating Sauna Experience
Private Floating Sauna Experience
Norway
Quality of Experience
Guides, Drivers and Staff
Transport
Food & Culture Walk
Food & Culture Walk
Bergen
Quality of Experience
Guides, Drivers and Staff
Transport
Preikestolen cruise & hike - Summer
Preikestolen cruise & hike - Summer
Stavanger

Outstanding

Quality of Experience
Guides, Drivers and Staff
Transport
Oslofjord Dinner Cruise
Oslofjord Dinner Cruise
Oslo

Boring and couldn’t wait to get off!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Nov 07, 2025

Dear Tom,
Thank you so much for taking the time to share your feedback. I’m really glad to hear that you enjoyed the overall itinerary :)
It was a pleasure helping plan your Norway journey, and I’m happy to hear you’d consider traveling with us again. We’ll be sure to take your insights into account to make your next adventure even better!
Warm regards,
Mar

Thailand review (Chiang Mai and Krabi)
Thailand | Jul 25 - Aug 4, 2025

L
Luke B.
Flagami, FL | Reviewed on Aug 06, 2025
My family took an 11-day trip to Thailand. The planning and execution were excellent. The communication from Bastien and Elizabeth was superb - very attentive, clear and reliable. They did a nice job tailoring the trip to our preferences, and, for the most part, the excursions and activities were high quality. Read more

My family took an 11-day trip to Thailand. The planning and execution were excellent. The communication from Bastien and Elizabeth was superb - very attentive, clear and reliable. They did a nice job tailoring the trip to our preferences, and, for the most part, the excursions and activities were high quality.

Hotel Review
500 Rai Floating Resort
Surat Thani

Very poor experience at 500 Rai Floating Resort. One a scale of 1:10, with 1 representing a "flea bag motel" and 10 representing a "luxury resort", I would rate it as a 2. The staff was very nice (Thai people are exceptionally lovely and kind people, in general, and the staff at the resort was no different), but the quality of the resort just sucks. We stayed in "Deluxe Family villa," which was dirty and rickety, as well as detached from the rest of the resort, which meant we needed to call a barge every time we wanted to leave. There was no refrigeration or ice in the room, so no cold water, no basic amenities (such as a hair dryer), there was one kayak assigned to the room (even though there were four of us staying, including 2 x teenage boys). The beds were old and lumpy. The shower was broken (for the first hour, we had a tech in the room fixing a showerhead that we spraying water straight upward). It was lousy. Biggest annoyance: The resort allows for one hour/day of complimentary wi-fi for each guest. While I appreciate that the resort fancies itself on being a nature-focused getaway, the remoteness of the area results in significant downtime.....for which, naturally, guests would like an opportunity to research the web, upload photos, email friends, etc. Of course, the resort offered an "all day" package....for $45 USD per person. For a family of 4 (including 2 x teenagers), we would have been charged $200/day for our family to have access to WifI. You simply don't expect this kind of blatant, cheap upsell tactic from a high-end resort. The food at the resort was also atrocious. Thai cuisine is famously good (and we enjoyed tremendous meals in everywhere else in Thailand), but the food at 500 Rai was cafeteria-caliber slop. They obviously struggle with getting ingredients to the resort (given the remote location, I'm sure) but, again, for high-priced accommodation, you expect decent chow. For breakfast, I ordered a "croissant with fresh fruit plate" - I received a cold croissant (straight from the fridge) with no side of butter (or jam), along with 2 x cubed fruit pieces (literally a chunk of watermelon and a bit of pear). It was laughably bad.....yet very indicative of the standard of 500 Rai. The resort is obviously capitalizing on the nature beauty of the park. It only exists because of it. But they are taking advantage of it, assuming that guest will be so dazzled by the natural surrounding that they will overlook the substandard quality of the resort. But, candidly, the shoddy standard of the resort detracted from the overall experience. I left feeling that they are the ones who are taking the beautiful park for granted. Do not waste your time or money on 500 Rai.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything. It was filthy
Local specialist: Bastien Desonneville
Bastien
Bastien Desonneville
Local specialist in Japan | Replied on Aug 08, 2025

Dear Luke,
We are more than happy to read your words aand thank you for choosing us!
You've been so kind with us and our team that i cannot thank you enough! It’s been a pleasure organizing your family trip across Thailand!
As you mentioned we are always here for our traveler before, during and after the trip! We are happy that you are appreciated our work and commitment.
We are here next time you need us for your next trip to Europe or Asia!
Best
Bastien & Elizabeth

Wonderful Father/Son trip to Ireland!
Ireland | Jul 27 - Aug 2, 2025

Brian
Brian C.
Newark, NJ | Reviewed on Aug 06, 2025
So happy with our experience in Ireland! With so many potential options and itineraries it was so helpful to have local recommendations and options to consider. I even threw a curveball when I wanted to focus our trip in the west but adjusted my trip to catch the All Ireland final in Dublin, but the itinerary was adjusted to make it happen. Definitely recommend Achill Island and a hike in Connemara National Park! Locations of all our lodging were great and the local guide’s phone app provided... Read more

So happy with our experience in Ireland! With so many potential options and itineraries it was so helpful to have local recommendations and options to consider. I even threw a curveball when I wanted to focus our trip in the west but adjusted my trip to catch the All Ireland final in Dublin, but the itinerary was adjusted to make it happen. Definitely recommend Achill Island and a hike in Connemara National Park! Locations of all our lodging were great and the local guide’s phone app provided many options to visit with driving directions and access to bookings, making getting around so much easier. Finally, Nenad checked in with me regularly to see if there were any questions or challenges so I knew I could always get support when I needed. I’d recommend the experience to anyone!

Hotel Reviews
The Galmont Hotel & Spa
Galway

The Galmont Hotel & Spa had a fabulous location and was great for our itinerary in Galway. However, it was quite loud at night due to a live music pub nearby. Though we couldn't enjoy the pub since my son was underage, we could hear the music just fine in our room. Despite the noise, the hotel itself was decent, and the staff were very accommodating.

Ashling Hotel Dublin
Dublin

The Ashling Hotel Dublin was our top pick during the trip. Its location was outstanding, being near a major transportation hub which was perfect for our travel needs. The breakfast was great, the beds were exceptionally comfortable, and the staff was very welcoming and attentive. Overall, we had a fantastic experience here.

Activity Review
Explore Achill Island
Explore Achill Island
Ireland

Exploring Achill Island was an unexpected delight! I didn't know much about it beforehand, but it quickly became one of our favorites. The island's beauty was breathtaking, and I wish we had more time to spend there. It's a spot I'd highly recommend to anyone visiting that area.

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Aug 08, 2025
Hi Brian Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had such a great experience in Ireland and that the itinerary worked well—even with the last-minute pivot to catch the All-Ireland Final (what a great way to experience the local culture!). Achill Island and Connemara National Park are truly special places, and we’re so glad they stood out as highlights for you. It’s also great to hear that the app and lodging locations helped make your... Read more

Hi Brian

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had such a great experience in Ireland and that the itinerary worked well—even with the last-minute pivot to catch the All-Ireland Final (what a great way to experience the local culture!).

Achill Island and Connemara National Park are truly special places, and we’re so glad they stood out as highlights for you. It’s also great to hear that the app and lodging locations helped make your travels smooth and enjoyable.

Nenad will be especially happy to hear your feedback—he’s always dedicated to making sure travelers feel supported throughout their journey.

Thank you again for recommending us—we’d love to help you explore even more of Ireland (or beyond!) in the future.

Kind Regards

Dean

Well-organized, meaningful, and family-friendly Italian adventure!
Italy | Jun 15 - Jun 29, 2025

Krista
Krista T.
Canada | Reviewed on Aug 06, 2025
I was looking for a memorable and economical Italy trip for our family of five (kids aged 16, 13, and 11) — all planned on a relatively short timeline during high season. Martina and Lorenzo from Authenticus Italy took all of that into thoughtful consideration and created a seamless, personalized itinerary that exceeded our expectations. Every detail was well arranged — from smooth airport and hotel transfers to beautiful accommodations and great tours. Our hotel in Maiori was a standout —... Read more

I was looking for a memorable and economical Italy trip for our family of five (kids aged 16, 13, and 11) — all planned on a relatively short timeline during high season. Martina and Lorenzo from Authenticus Italy took all of that into thoughtful consideration and created a seamless, personalized itinerary that exceeded our expectations.

Every detail was well arranged — from smooth airport and hotel transfers to beautiful accommodations and great tours. Our hotel in Maiori was a standout — peaceful, scenic, and the perfect place to finish our trip.

The InRome cooking class was the highlight for our family — an air-conditioned kitchen on a scorching day in Rome, hands-on cooking, and a delicious shared meal. It created lasting family memories and is an experience I’ll seek out again in future travels.

The Pompeii and Vatican tours were excellent, while the Colosseum tour was our least favourite due to the large group size. Still, the overall experience was unforgettable. Having the logistics fully handled made it easy to relax and enjoy.

Highly recommend Martina and Lorenzo for a well-organized, meaningful, and family-friendly Italian adventure!

Hotel Reviews
Hotel Club Due Torri
Maiori (SA)

This was the most memorable hotel of our trip, largely thanks to the incredible breakfast buffet overlooking the Amalfi Coast—it was absolutely stunning. The breakfast itself was extraordinary, featuring some of the best pastries we had during our stay in Italy. The room was simple but comfortable: two rooms, each with a queen-size bed, and one shared bathroom. Both rooms opened onto a beautiful terrace with breathtaking views of the coast. On our final night, we even had a front-row seat to a fireworks display from our terrace—an unforgettable experience. We especially want to thank the breakfast and dinner staff, who made us feel so welcome during our 4-day stay. Their warmth and hospitality truly stood out. A special shout-out to our favourite server, who not only provided excellent service but also shared great local tips—including recommending his favourite cake, Peccato di Gola, from Sal De Riso in Minori. It was absolutely worth the trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aparthotel Trianon Borgo Pio

Initially, we weren’t sure about this location, but it turned out to be a great choice. It was within walking distance to both the Vatican and Trastevere, which made exploring very easy. The room was the largest of our trip, with a master bedroom and ensuite, two additional bedrooms and a bathroom for the kids, plus a small kitchen. We especially appreciated the large fridge and freezer for storing snacks and drinks. Breakfast on the 7th floor had a huge variety of options, and everyone in the family found something they liked. Overall, it was a very comfortable stay and a good fit for our family of five.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Martellini Residenza d'Epoca
Florence

While this hotel suited our needs, it had a few quirks. The staircase up three flights was very dark, and the shared room for our family of five, though spacious, had only one bathroom. Breakfast was limited and started later than we would have liked. That said, the location was excellent, and it served as a convenient base for exploring the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Vitturi
Venice
Authenticity & Character
Lovely espresso prepared by the staff and delivered to the table as needed.
Location
Central location close to St. Marks and ready to find our way.
Staff
Cleanliness & Comfort
Activity Reviews
Train service and private transfer from {{start_location}} to {{end_location}} with visit of Pompeii
Train service and private transfer from {{start_location}} to {{end_location}} with visit of Pompeii
Italy

Thank you for sharing your love of Pompeii with our family today. We absolutely loved learning about the city, and even in the scorching heat 🥵, it was incredible to explore a small part of such a well-preserved and fascinating place.

Quality of Experience
Guides, Drivers and Staff
Transport
Pasta cooking class
Pasta cooking class
Rome

We took a cooking class with Alessandro today—my husband and I plus our three kids (16, 13, and 11)—and it was an absolute hit! We were joined by one other guest and spent three wonderful hours learning and cooking together in a calm, air-conditioned space (a perfect escape from the heat wave!). Alessandro was welcoming, knowledgeable, and great with both adults and kids. We made cacio e pepe, amatriciana, and homemade gelato (coffee and Nutella was the crowd favourite). Highly recommend this experience—fun, delicious, and memorable. Fingers crossed our cacio e pepe and gelato turn out just as good at home!

Quality of Experience
Food
Guides, Drivers and Staff
Late Entrance Tour of the Vatican Museum & Sistine Chapel
Late Entrance Tour of the Vatican Museum & Sistine Chapel
Rome
Quality of Experience
Guides, Drivers and Staff
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
Local specialist: Martina Venturi

Impeccable service on our first trip to Portugal
Portugal | Jul 26 - Aug 4, 2025

Joanna
Joanna W.
Newark, NJ | Reviewed on Aug 06, 2025
I was truly impressed by the level of constant communication and attention to detail that Joao provided to our family for our trip. This was our first trip to Portugal. Beginning with the early planning and itinerary, I could tell this was going to be a professional and customized adventure. The excursions we went on, the wine tastings, the top notch hotels, the restaurant recommendations — all were excellent. We felt our family mattered again from the regular check-ins each day and... Read more

I was truly impressed by the level of constant communication and attention to detail that Joao provided to our family for our trip. This was our first trip to Portugal. Beginning with the early planning and itinerary, I could tell this was going to be a professional and customized adventure. The excursions we went on, the wine tastings, the top notch hotels, the restaurant recommendations — all were excellent. We felt our family mattered again from the regular check-ins each day and availability. I would highly recommend this team. As long as other teams in different parts of the world would be as good as Joao, Diana, drivers Ricardo and Carlos…I would gladly return to Kim Kim and Across Portugal.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon

Very nice classic hotel. I wasn’t as impressed as other hotels though and maybe it was because it was an older hotel. Would have preferred a hotel with a pool even if a small one.

Authenticity & Character
Felt like I was in downtown Lisbon, classic
Location
Close walking distance to downtown
Staff
Very accommodating, professional and friendly
Cleanliness & Comfort
Very nice although our room had a slight musty smell
Belmar Spa & Beach Resort
Lagos

Really loved this hotel. Had I known how great it would be I would probably have preferred to stay longer here than in Lisbon.

Authenticity & Character
Loved the resort feel
Location
Great access to beach
Staff
Everyone accommodating and friendly
Cleanliness & Comfort
The bed was the only thing that wasn’t that comfortable but loved the apartment
Eurostars Porto Douro
Porto

Nice hotel, great buffet. Staff was friendly although one was a bit serious.

Authenticity & Character
Like more boutique hotels
Location
Close enough to the city center while remaining just far away enough for a nice quiet stay.
Staff
Can’t remember names. Most very nice
Cleanliness & Comfort
Bathroom very nice. Views of river pwere great
Activity Reviews
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

Really fun boat tour with amazing views!

Quality of Experience
Private with wine to sip
Guides, Drivers and Staff
Friendly and knowledgeable
Transport
Ricardo always was great
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

We loved this trip - the scenery, river boat trip and visit to Pacheca. Highly recommend.

Quality of Experience
Excellent overall
Guides, Drivers and Staff
Our driver Ricardo was always amazing from the start. He was patient, stopped at places etc. all excursion staff excellent as well.
Transport
Pick up from hotel and dropped us off same place. Always reliable.
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto

Learned a lot about the making of port wine. We were with many people though and when checking in they said we would have a cheese and maybe chocolate pairings but since we’re lumped with many others we were waiting for this. I had to ask and they finally brought us some cheeses.

Quality of Experience
Nice tour
Guides, Drivers and Staff
Didn’t seem to know/remember we had tastings.
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Our guide Sara was super knowledgeable and took us to so many great places on the walking tour. Had we not done this, probably would not have ventured to all these parts.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable, nice, punctual
Transport
We just walked.
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Aug 06, 2025

Dear Joanna,

Thank you so much for your kind words. It was truly a pleasure to help plan your family’s first trip to Portugal! I’m thrilled to hear that everything from the itinerary to the daily experiences made the journey so special for you.

I’ll be sure to share your feedback with Diana, Ricardo, and Carlos as they’ll be so happy to hear it. We’d love to welcome you back anytime, and I hope your future travels with KimKim are just as memorable.
Your friend in Portugal - João

Croatia
Croatia | Jul 26 - Aug 4, 2025

S
Susan K.
Atlanta, GA | Reviewed on Aug 06, 2025
Croatia is a beautiful country. Our guides were knowledgeable and very pleasant to be with. Bruno had everything organized and timed perfectly. If there is something that could be improved it is the snorkeling equipment on our excursion. There was not enough for our group and it was in pretty bad shape. Other than that everything else was wonderful. Read more

Croatia is a beautiful country. Our guides were knowledgeable and very pleasant to be with. Bruno had everything organized and timed perfectly. If there is something that could be improved it is the snorkeling equipment on our excursion. There was not enough for our group and it was in pretty bad shape. Other than that everything else was wonderful.

Hotel Review
Hotel More
Dubrovnik

Absolutely beautiful hotel and stunning location

Authenticity & Character
Great restaurant and fun bar
Location
It is on a hillside cliff with a great spot for swimming
Staff
Very accommodating staff
Cleanliness & Comfort
The rooms were large, clean and comfortable
Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Aug 06, 2025

Hi Susan

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia.

Thank you also for the feedback regarding the snorkeling equipment. we will improve it immediately.

Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

Alex did a fabulous job and had been to the p...
Norway | Jul 27 - Aug 2, 2025

Melissa
Melissa S.
Chicago, IL | Reviewed on Aug 06, 2025
Alex did a fabulous job and had been to the places he recommended so he could give inside info. Loved this trip!! Read more

Alex did a fabulous job and had been to the places he recommended so he could give inside info. Loved this trip!!

Hotel Reviews
Hotel Victoria
Stavanger

Loved this classic beautiful elegant hotel right on the water!

Authenticity & Character
Lovely old beautiful hotel
Location
Right on water, watched boats come and go from window, walkable to museums and food
Staff
Front desk lady was lovely
Cleanliness & Comfort
Nice bedding!
Hotel Norge by Scandic
Bergen

Oh my word we loved this nice hotel with a view of the Ferris wheel and garden and the location was fantastic- we walked everywhere and saw so much! We walked to the fish market and wharf and around the beautiful lake and gardens as well as to the floyen funicular which is a must! But- one of my favorite things about this hotel is the breakfast buffet, 3 rooms of food- it was spectacular! I would stay here over and over again, and the rooms were spacious too!

Authenticity & Character
Loved it
Location
Amazing
Staff
Friendly and helpful
Cleanliness & Comfort
Spacious plus amazing buffet
Activity Reviews
Depart Norway
Depart Norway
Norway

Prompt reliable transport

Quality of Experience
Sør-Hidle Island Gardens Visit & Dinner
Sør-Hidle Island Gardens Visit & Dinner
Stavanger

Wow!! A must see for anyone remotely interested in gardening and landscape- can’t believe these are all annuals! Loved the gardens and the dinner was great too. What an amazing story

Quality of Experience
Loved these gardens so much!
Food
Beautiful tasty dinner
Guides, Drivers and Staff
Transport
Lysefjord Safari by RIB
Lysefjord Safari by RIB
Stavanger

This was a fun couple hours but the view is much better from the top 🤩

Quality of Experience
Guides, Drivers and Staff
Transport
Preikestolen Hidden Trail Hike & Canoeing Adventure
Preikestolen Hidden Trail Hike & Canoeing Adventure
Stavanger

OMG the highlight of the entire trip! We did the hidden trail tour with guide that included canoeing and although it was longer we did not see ONE other person on the hike! We joined the main trail for last mile and that was a steady stream of people so less enjoyable. The hike was challenging at a few points (scrambling up rocks) and was about 6 hrs total but the VIEW! One of top 3 hikes in world that we have ever done

Quality of Experience
Stephen was amazing
Guides, Drivers and Staff
Transport
Explore Stavanger like a Local
Explore Stavanger like a Local
Stavanger

Fabulous location of hotel, walkable to all activities

Quality of Experience
The canning museum was actually pretty interesting
Fjord Cruise to Rosendal
Fjord Cruise to Rosendal
Bergen

Nice day trip, we hiked to the waterfall! Hiked through pastures of sheep, was delightful. Steep hills at times during hike that were good workout for cardio (not leisurely easy stroll at times)

Quality of Experience
Self-Guided Bergen Exploration
Self-Guided Bergen Exploration
Bergen

Went on funicular to floyen, explored area, hiked up mt ulrichen

Quality of Experience
Quality of Experience
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Aug 20, 2025
Melissa! I freaking love all of these amazing pictures🤩 We truly appreciate your glowing review! I’m thrilled to hear how much you loved the trip — from the vibrant energy of Bergen and Stavanger to the unforgettable hidden trail hike to Preikestolen. It was such a pleasure to share some of my favorite places with you and help design an itinerary that matched your interests and energy. I’m especially glad the hotel selections, like Hotel Norge and Hotel Victoria, hit the mark — and yes, that... Read more

Melissa! I freaking love all of these amazing pictures🤩 We truly appreciate your glowing review! I’m thrilled to hear how much you loved the trip — from the vibrant energy of Bergen and Stavanger to the unforgettable hidden trail hike to Preikestolen. It was such a pleasure to share some of my favorite places with you and help design an itinerary that matched your interests and energy.

I’m especially glad the hotel selections, like Hotel Norge and Hotel Victoria, hit the mark — and yes, that breakfast buffet at Hotel Norge is truly something else! Your detailed notes on the hikes, fjord experiences, and even the canning museum made me smile — it’s clear you embraced every part of the journey.

The trip to Peru was magical. We spent 9 days...
Peru | Jul 17 - Jul 26, 2025

Veronika
Veronika S.
Merrick, NY | Reviewed on Aug 05, 2025

The trip to Peru was magical. We spent 9 days exploring Machu Pichu, Cuzco, Sacred Valley, Lake Titicaca and Lima. Kristy did a great job ensuring all the details were managed and the experiences were first rate. I would highly recommend working with her!

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Aug 06, 2025

Hi Veronika,

Thank you so much for your kind words! I’m glad to hear you had a great time in Peru. It was truly a pleasure working with you, and I’m so happy everything went smoothly. We will be ready to welcome you back anytime! :)

thanks again!
Kristy

Bruno was gold. Best planner seen to date. Al...
Croatia | Jul 26 - Aug 4, 2025

K
Kevin k.
Atlanta, GA | Reviewed on Aug 05, 2025
Bruno was gold. Best planner seen to date. All guides were first rate, knowledgeable and personable. Bruno made our trip outstanding. He reacted to messages daily and responded within minutes. His plan proved easy to follow and execute. Read more

Bruno was gold. Best planner seen to date. All guides were first rate, knowledgeable and personable. Bruno made our trip outstanding. He reacted to messages daily and responded within minutes. His plan proved easy to follow and execute.

Hotel Reviews
Hotel More
Dubrovnik

My favorite

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aminess Liburna Hotel
Korčula
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amfora Hvar Grand Beach Resort
Hvar
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Premier Hotel Astoria
Zagreb
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heritage Hotel Santa Lucia
Split

Excellent all around

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Goodbye Dubrovnik
Goodbye Dubrovnik
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Walking Tour of Dubrovnik Old Town
Private Guided Walking Tour of Dubrovnik Old Town
Dubrovnik

My favorite city tour. Great guide.

Quality of Experience
Guides, Drivers and Staff
Ana proved to be a perfect fit with our group. Great interaction and knowledge
Transport
Pelješac penisula and Ston- triple atraction - from Korčula
Pelješac penisula and Ston- triple atraction - from Korčula
Korčula
Quality of Experience
Guides, Drivers and Staff
Transport
Korčula Wine Tour by Bike (with return transfer)
Korčula Wine Tour by Bike (with return transfer)
Korčula

So much fun. A great mix of activities for us.

Quality of Experience
Outstanding
Guides, Drivers and Staff
John made the trip...outstanding guide. Keep him
Transport
PAKLENI ISLANDS AND SOUTH SIDE
PAKLENI ISLANDS AND SOUTH SIDE
Hvar

Great day and very enjoyable.

Quality of Experience
Great knowledgeable skipper and mate. A pleasure to be around.
Guides, Drivers and Staff
Transport
Visit to Hvar and exploring the Old town
Visit to Hvar and exploring the Old town
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Split Walking Tour with a visit to Diocletian's Palace
Split Walking Tour with a visit to Diocletian's Palace
Split

Beautiful your. Length just right

Quality of Experience
Every aspect excellent
Guides, Drivers and Staff
Transport
Zagreb - Arrival Day & Sightseeing
Zagreb - Arrival Day & Sightseeing
Zagreb
Quality of Experience
Guides, Drivers and Staff
Excellent
Transport
Excellent
Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Aug 06, 2025

Hi Kevin,

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia.
It was a pleasure to arrange the trip for you.

Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

Memorable trip
France | Jul 22 - Jul 27, 2025

H
Helena N.
Boston, MA | Reviewed on Aug 05, 2025
My daughter and I had a lot of fun on this trip. There were only a couple of things that we wish would’ve been different. Our flight arrived at 6 am and our check in to the hotel wasn’t until 3 pm. The Eiffel Tower tour was booked for the same day at 11:30 am, so that ended up being a very long and exhausting day for us, especially with the time difference. We really enjoyed the tour though, the guide was a lot of fun and very knowledgeable. Our favorite was the food tour we took in... Read more

My daughter and I had a lot of fun on this trip. There were only a couple of things that we wish would’ve been different. Our flight arrived at 6 am and our check in to the hotel wasn’t until 3 pm. The Eiffel Tower tour was booked for the same day at 11:30 am, so that ended up being a very long and exhausting day for us, especially with the time difference. We really enjoyed the tour though, the guide was a lot of fun and very knowledgeable. Our favorite was the food tour we took in Montmartre. We got to eat some delicious food and learn a lot about the history of that area. The other thing that I was disappointed about was that it wasn’t made very clear to me that I was responsible to book tickets for a couple of the attractions, like the Palace of Versailles. It said self-guided, but I had other activities that were self-guided like the Louvre, where the tickets were provided, so that was a little confusing. I was overall satisfied with my experience, the hotel that we stayed at was well located, close to the Metro, and we were able to go everywhere we wanted to. It was definitely a trip we’ll remember for many years to come!

Hotel Review
Aparthotel Adagio Paris Nation
PARIS
Authenticity & Character
Cute, different
Location
Close to metro station
Staff
Not very friendly
Cleanliness & Comfort
Very clean and bed was comfortable
Activity Reviews
Self Guided Tour of the Palace of Versailles (Tickets are not included)
Self Guided Tour of the Palace of Versailles (Tickets are not included)
Paris
Montmartre Local Food Walk
Montmartre Local Food Walk
Paris
Self-Guided Exploration around Notre Dame Cathedrale and Île de la Cité (Tickets are not included)
Self-Guided Exploration around Notre Dame Cathedrale and Île de la Cité (Tickets are not included)
Paris
Self-Guided Champs-Elysées Discovery Walk
Self-Guided Champs-Elysées Discovery Walk
Paris
Free time for Shopping: Best Shopping Areas in Paris 🛍️
Free time for Shopping: Best Shopping Areas in Paris 🛍️
Paris
Seine River Gourmet Dinner Cruise with Live Music
Seine River Gourmet Dinner Cruise with Live Music
Paris

The food wasn’t that good, the cruise was short and there wasn’t live music

French Dessert Cooking Class
French Dessert Cooking Class
Paris
Quality of Experience
Self Guided Experience of the Louvre Museum  (Entrance Tickets Included)
Self Guided Experience of the Louvre Museum (Entrance Tickets Included)
Paris
Quality of Experience
I
Eiffel Tower Stair Climb with Optional Summit Access
Eiffel Tower Stair Climb with Optional Summit Access
Paris
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Aug 13, 2025
Thank you so much for sharing your experience with us! We're delighted to hear that you and your daughter had fun exploring Paris together, and that the Montmartre food tour was a favorite—such a charming neighborhood, and the flavors and stories there are truly unforgettable. We really appreciate your candid feedback regarding the scheduling on your arrival day and the clarity around self-guided activities. Traveling after an early flight—especially across time zones—can definitely be... Read more

Thank you so much for sharing your experience with us! We're delighted to hear that you and your daughter had fun exploring Paris together, and that the Montmartre food tour was a favorite—such a charming neighborhood, and the flavors and stories there are truly unforgettable.

We really appreciate your candid feedback regarding the scheduling on your arrival day and the clarity around self-guided activities. Traveling after an early flight—especially across time zones—can definitely be exhausting, and we understand how scheduling the Eiffel Tower might have added to that. We're reviewing how our materials communicate self-guided experiences, particularly when tickets are not included, to help ensure future travelers feel fully prepared.

It's wonderful to know the hotel's location worked well for you and made getting around the city easy. Thank you for the kind words about your Eiffel Tower guide—our team will be thrilled to hear that.

Most of all, we're so glad this was a trip filled with meaningful memories for you both. Happy Birthday to Agatha!
Liz

Great vacation
Norway | Jul 16 - Jul 28, 2025

J
John F.
San Jose, CA | Reviewed on Aug 05, 2025

Great hotel choices, memorable activities, and good pacing with some busy days and some very relaxing days.

Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Aug 06, 2025

Dear John,
Thank you very much for your kind review.
Your cooperation and patience were great throughout the entire planning process and during the trip itself. It's been a pleasure working with you, and I hope you will visit Norway again, maybe the charming Northern part of this country, for Northern Lights purposes.
I wish you and your family all the best. :)
Mathia

11 days Scenic Drive Norway Adventure
Norway | Jul 7 - Jul 17, 2025

S
Sarina H.
Australia | Reviewed on Aug 05, 2025
Highly recommend kimkim for their personalised trip planning service, as you get to collaborate on accommodation options, activities, transport and destinations. Krista offered recommendations/suggestions and I was able to tweak the itinerary to my liking! Fenne from the booking team was fabulous as everything was booked accurately, and logistics wise, all ran smoothly. Understandably there was one hiccup, the 9am Naeroyfjord cruise got cancelled last minute on the morning of (we only found... Read more

Highly recommend kimkim for their personalised trip planning service, as you get to collaborate on accommodation options, activities, transport and destinations. Krista offered recommendations/suggestions and I was able to tweak the itinerary to my liking! Fenne from the booking team was fabulous as everything was booked accurately, and logistics wise, all ran smoothly. Understandably there was one hiccup, the 9am Naeroyfjord cruise got cancelled last minute on the morning of (we only found out when we arrived at the wharf). It was cancelled due to operational issues - being an electric boat there was a mechanical issue, however the booking team worked their magic and simply rebooked us on the 5pm cruise later that day (luckily it was fixed by then)!

Hotel Reviews
Hotel Victoria
Stavanger

Hands down best accom in my itinerary, the best buffet breakfast - so much variety, and in the best location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Trolltunga Hotel
Odda

The only confusing thing was trying to figure out how to turn the tv on (its not as straightforward/easy). We thought the tv didn't work at first, and had to get staff into the room to show us! My only suggestion is in the future, for staff to point this out and show guests! The positives - gorgeous location, boutique style decor and the most friendly happy waitress at the restaurant!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Just be mindful there is no airconditioning if that is something you expect. However opening the window for the natural breeze is fine when you're out most of the day anyway, and only return when its cooler later in the evening.
Wangen Apartments by Fjord Resort
Aurland

Super clean, new apartments, with lux furnishings and fjord views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hardangerfjord RIB Safari & Dinner Experience
Hardangerfjord RIB Safari & Dinner Experience
Norway

Hardangerfjord RIB Safari was more like a transport option, to get you to the Siderhuset Ola K restaurant - just don't expect a tour with detailed commentary! Its a fun, fast option to speed your way to your dinner destination. The restaurant's food and ciders were amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lysefjord Safari by RIB
Lysefjord Safari by RIB
Stavanger
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Summer Hike to Trolltunga
Full-Day Summer Hike to Trolltunga
Norway

Just be wiling to wait up to 2 hours as there is a longgg line for the trolltunga photo!

Quality of Experience
Guides, Drivers and Staff
Transport
Kjerag Hike with Lunch
Kjerag Hike with Lunch
Stavanger
Quality of Experience
Guides, Drivers and Staff
Transport
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Norway
Quality of Experience
Guides, Drivers and Staff
Transport
Flåm Railway, Zipline & Cycling Adventure
Flåm Railway, Zipline & Cycling Adventure
Norway

Dont do the return flam railway, do this option instead - blown away by the scenery when you get to cycle at your own pace down the valley back to Flam. This option gives you a good variety, an experience from all angles!

Quality of Experience
Local specialist: Krista Muuk
Krista
Krista Muuk
Local specialist in Kristiansand | Replied on Aug 13, 2025
Thank you so much for your kind words! I'm thrilled to hear that you enjoyed working with kimkim. It was a pleasure collaborating with you on the details—from accommodation to activities—and I’m so glad Fenne made everything seamless on the booking side. I'm really sorry about the unexpected cancellation of the 9am Nærøyfjord cruise—it’s never ideal to start the day with a surprise like that. But I’m relieved it all worked out in the end and that you were able to experience the fjord later... Read more

Thank you so much for your kind words! I'm thrilled to hear that you enjoyed working with kimkim. It was a pleasure collaborating with you on the details—from accommodation to activities—and I’m so glad Fenne made everything seamless on the booking side.

I'm really sorry about the unexpected cancellation of the 9am Nærøyfjord cruise—it’s never ideal to start the day with a surprise like that. But I’m relieved it all worked out in the end and that you were able to experience the fjord later that day once the boat was up and running again.

Thanks again for trusting us with your travels—it was wonderful to help shape your adventure!

Warm regards,
Krista

Beautifully Planned, Wonderfully Experienced - Sister Trip to Portugal
Portugal | Jul 27 - Aug 2, 2025

Eden
Eden C.
Ashburn, VA | Reviewed on Aug 04, 2025
I wanted to treat my sister to our first European vacation, and I’m so glad I chose KimKim to help make it unforgettable!
We decided on Portugal but weren’t sure where to begin—thankfully, our travel specialist Helena made the process seamless. She listened closely to how we like to travel, accommodated our dietary needs, and crafted an itinerary that perfectly suited us. Every hotel was well-located, and each experience felt personal and thoughtful.
We split our time between Porto and... Read more

I wanted to treat my sister to our first European vacation, and I’m so glad I chose KimKim to help make it unforgettable!
We decided on Portugal but weren’t sure where to begin—thankfully, our travel specialist Helena made the process seamless. She listened closely to how we like to travel, accommodated our dietary needs, and crafted an itinerary that perfectly suited us. Every hotel was well-located, and each experience felt personal and thoughtful.

We split our time between Porto and Lisbon, starting with a walking tour in Porto led by the amazing Elena. She was warm, knowledgeable, and made our first day so memorable—snapping great photos and sharing local insights. Helena also planned a food tour that introduced us to authentic Porto cuisine we’d never have found on our own. Unfortunately, I can't remember our tour guide's name for the food tour, but he also did a great job.

One of the absolute highlights was our trip to the Douro Valley with João, our incredible driver. I think he has to be one of the loveliest people I’ve ever met. I really could go on and on about how wonderful he was, but I’ll just say that our trip with João was a top highlight of the whole vacation. We learned so much about Portugal chatting with him and we were treated with such kindness. We really felt welcome, like we were family. I could not have asked for a better person to help us explore Porto. He also drove us from Porto to Lisbon, making amazing stops in Aveiro and Nazaré—where he got us local pastries, espresso, and secured a table at Pangeia by the Sea, our best meal of the trip.

In Lisbon, we had a fantastic tour with José, who not only showed us hidden photo spots but went the extra mile by walking us to a special lunch spot, recommending a great dish and wine, and ensuring the staff took excellent care of us. So thoughtful and above and beyond!

When nearby fires forced an itinerary change, communication through the travel app was prompt and seamless. Our hiking guide, Sonia, quickly adjusted our last day, turning it into a rich experience. She took us to Sintra, arranged castle tickets, introduced us to local treats, and even made brownies for my sister’s birthday! She ended the day by driving us to the famous Pastéis de Belém so we wouldn’t miss out on the locals’ favorite.

Every moment felt curated with care. My sister absolutely loved her birthday trip, and I’m so grateful to Helena, Elena, João, José, and Sonia for making it so special. We’ll definitely use KimKim again!

Activity Reviews
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

Sonia was a fanstic tour guide! She shaped a comprehensive experience to make up for a minor change in the itinerary. While in Sintra, she bought us tickets to the National Castle there, she took us to get a classic pastry and latte (which is always a plus), and she showed us other beautiful parts of Lisbon. She even made my sister brownies because she knew it was her birthday! So kind! She even heard me talking about where to get the best Pastel de Nata and let me know that the locals prefer the Pastéis de Belém, so she drove us to the location where they are made to make sure we tried it before we left. It turned out to be such a great day, even with the minor hiccup in the schedule.

Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

José was a fantastic tour guide. He found some special and unique spots for us to take pictures while also sharing the rich history of Lisbon. The highlight was a small lunch spot he recommended for the Red Vinho Verde that is a unique experience in Lisbon. José could have just pointed us in the right direction for the restaurant, but no, he took it a step further and walked us over to the restaurant, gave us the best recommendation to order and actually spoke to the staff to make sure they took care of us and we had the best experience. Just above and beyond what we could have expected.

Quality of Experience
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Aveiro
Private Transfer {{start_location}} to {{end_location}} via Nazaré & Aveiro
Portugal

This day was the one I was most concerned about (just because it would be a long day on the road) and it turned out to be a highlight of the trip! Nazaré was absolutely beautiful and Aveiro was lovely as well. But mostly it was chatting with João, understanding more about Portugal and seeing how we are all connected no matter where we grew up, that made the day special for my sister and I.

Quality of Experience
Guides, Drivers and Staff
Transport
Everything was great! Just hire more people like João, and everyone will be sure to have a great trip :)
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Our driver, João, was incredible! Traveling with him was the highlight of the trip. He even talked about the NBA with my sister, which is one of her favorite things to chat about! Also, we enjoyed meeting Carla who gave us a tour of the Quinta Da Pacheca winery. She was fantastic and also had us laughing the whole time :)

Quality of Experience
Guides, Drivers and Staff
Transport
Just having a kind person to chat with on the long drive was a highlight. I like to chat, and I learned so much about Portugal from João.
Culinary Highlights of Porto: Food Delights & Bolhão Market
Culinary Highlights of Porto: Food Delights & Bolhão Market
Porto

The tour was a fantastic experience, that exposed us to the wonderful world of Porto cuisine. We were shown classic restaurant locations, that we certainly wouldn’t have been about to find on our own. So much fun, and a unique experience. Unfortunately, I can't remember our tour guides name but he was great!

Quality of Experience
Food
Guides, Drivers and Staff
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

. Our tour guide, Elena, was wonderful! Not only was she knowledgeable, and we learned a lot but we also had fun and she took so many memorable pics for us. She made our first day in Porto a great one!

Quality of Experience
Guides, Drivers and Staff
Transport
There was no actual transport for this tour, as it was a walking tour.
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Aug 06, 2025

Hi Eden,

Thank you so much for your lovely feedback!
I am delighted that your trip with your sister turned into such a special adventure. It is wonderful to hear how Elena, João, José, and Sonia made your experience personal and memorable—I will make sure they hear your kind words.

I am also glad we could keep things smooth when plans had to change, and that your sister’s birthday was celebrated with care.

I would love to help you plan your next trip whenever you are ready. 🤩

Warmest regards,
Helena

Nader and his team were amazing. My wife and ...
Egypt | May 25 - May 30, 2025

Jeff
Jeff S.
Ashburn, VA | Reviewed on Aug 04, 2025
Nader and his team were amazing. My wife and I and our three college age children all really enjoyed Egypt. Nader had several planning calls with us before the itinerary was finalized to make sure that all of our goals were met. From the moment we arrived at the airport the service was first class. Our representative in Cairo, Samara, met us as soon as we got off the plane and got our visas and escorted us through security. The airlines lost my wives and daughters luggage and Samara waited at... Read more

Nader and his team were amazing. My wife and I and our three college age children all really enjoyed Egypt. Nader had several planning calls with us before the itinerary was finalized to make sure that all of our goals were met. From the moment we arrived at the airport the service was first class. Our representative in Cairo, Samara, met us as soon as we got off the plane and got our visas and escorted us through security. The airlines lost my wives and daughters luggage and Samara waited at the airport for hours and even went back to the airport after we left for Luxor to retrieve the bags for us. He went way above and beyond for us including getting a hotel upgrade do to our trouble with the luggage. He was incredible. Hassany was our representative in Luxor and he was amazing too. I have never had so much personal attention from a travel representative. He even took us shopping in downtown Luxor so my daughter could buy a few items of clothing while she waited on her luggage from the airlines. Zain was also great in Aswan although our stay was very short. Our guide in Cairo, Osama, was so knowledgeable and personable and made our visit so memorable. I honestly felt like we were friends at the end of the week. We planned our trip a little too aggressively from the outset, but Nader and his team were agile and changed our plans "on the fly" to accommodate us. They added trips, canceled dinner reservations and rescheduled excursions as necessary to give us the best experience possible. The Fairmont Hotel in Cairo was fantastic and the Hilton in Luxor provided a great dinner atmosphere with the pool area right on the Nile. The food in every location was great. It was so much fun learning more about the history of Egypt and seeing the sites. Having the expert guides with us to answer questions and explain things in as much or little detail as we wanted make the trip way more enjoyable than if we had done it on our own. We highly recommend visiting Egypt. It was truly the experience of a lifetime and Nader and his team were a big part of its success.

Hotel Reviews
Movenpick Aswan
Aswan

Movenpick was a great choice for us in Aswan. It's only reachable by boat which provided a unique experience and the views from both our room and from the tower bar were great. The room quality was average, but the service was superb.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Luxor Resort & Spa
Luxor, Luxor Governorate

Rooms were average, but the pool amenities were right on the Nile and provided a great place for dinner and to unwind after a long day of traveling.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fairmont Nile city
cairo

We loved it. Rooms, service, food and amenities were first class. We would definitely stay again the next time we are in Cairo.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Grand Egyptian Museum tour
Grand Egyptian Museum tour
Cairo

Again, Osama could not have been better. The GEM was incredible to see the ancient artifacts were so incredible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Famous Khan Khalili market
Famous Khan Khalili market
Cairo

The market was fun to see, but the highlight was lunch at the famous Naguib Mahfouz restaurant. What a unique experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Cairo

What a unique experience. Osama did a great job teaching us about the Muslim religion and the scenery was incredible.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Philae temple & High Dam - Felluca ride
Visit Philae temple & High Dam - Felluca ride
Aswan

The Felluca ride was terrific. Our family loves the water and the sunset Felluca cruise was perfect for us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
West & East Bank Luxor
West & East Bank Luxor
Luxor

The Valley of Kings and Luxor Temple were amazing and must do activities in Luxor.

Quality of Experience
Food
Guides, Drivers and Staff
Mohammad was not quite as accommodating as the others. He seemed to have a plan and wanted to stick to it. Plus he kept taking us to local establishments for us to purchase the local trinkets even after we asked him not to.
Transport
Hot air balloon
Hot air balloon
Luxor

We didn't get to go because of high winds. But, others that did go highly recommended it.

Quality of Experience
Pyramids, Sphinx, Camel Ride & The Egyptian Museum
Pyramids, Sphinx, Camel Ride & The Egyptian Museum
Cairo

Once in a lifetime experience. The Sphinx and museum were awe inspiring, but the Camel ride next to the pyramids was something we will all remember forever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free day at  leisure
Free day at leisure
Cairo
Quality of Experience
Guides, Drivers and Staff
Osama was terrific. Very knowledgeable and clearly desired for us to enjoy ourselves.
Transport
All of the drivers were great.
Local specialist: Nader Hussein
Nader
Nader Hussein
Local specialist in Egypt | Replied on Aug 05, 2025

Dear Mr. Jeff and family;
Thank you so much for your heartfelt review! We’re thrilled to hear you and your family had such an amazing experience in Egypt. It was a pleasure planning your trip and ensuring every detail met your goals. Samara, Hassany, Zain, and Osama are sending their best regards, and it’s wonderful to hear they made your trip special. We’re grateful for your trust and kind words. Your satisfaction means the world to us, and we’re delighted we could be part of your unforgettable journey. We hope to host you again for more adventures in the future!
Shukran
Nader

Our local specialist, guides, and drivers were awesome!
Japan | Jul 19 - Aug 1, 2025

Josh
Josh M.
Chicago, IL | Reviewed on Aug 04, 2025
Working with KimKim, and our local specialist, Shona, was simple and efficient.
Shona worked hard for us. She went above and beyond with helping us before and also during our trip.
We are very grateful for Shona's service, expertise, timeliness, and dedication to ensuring we had a great trip.
Shona had so many great ideas for our family to do each day in different areas around Japan.
All of our daily guides and drivers were also excellent, helpful, and patient. Our group was not always... Read more

Working with KimKim, and our local specialist, Shona, was simple and efficient.
Shona worked hard for us. She went above and beyond with helping us before and also during our trip.
We are very grateful for Shona's service, expertise, timeliness, and dedication to ensuring we had a great trip.
Shona had so many great ideas for our family to do each day in different areas around Japan.

All of our daily guides and drivers were also excellent, helpful, and patient. Our group was not always easy for them, but they did a wonderful job despite some challenges that occurred during our daily activities and tours.

A big thank you to everyone who helped make our trip a great success!

Hotel Reviews
Candeo Hotels Osaka Shinsaibashi
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bathroom sink area was rather small it was very dimly lit.
Cross Hotel Kyoto
Kyoto

This was probably my favorite hotel I've ever stayed at. The design and decor was phenomenal. Everything was very clean. The breakfast buffet was amazing! The location was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo

The location was perfect! The staff was extremely kind and helpful. Everything was very clean. The breakfast buffet was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Osaka Castle and Shinsaibashi Tour
Full Day Osaka Castle and Shinsaibashi Tour
Osaka

We loved learning about the history of the Osaka castle.

Quality of Experience
Guides, Drivers and Staff
Transport
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Miyajima island and the shrines on the water were so beautiful! Our guide had some extra challenges with our group that day, and she did an amazing job with dealing with the circumstances to ensure we could finish seeing all the things and the museum in Hiroshima.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

We loved learning about the traditional tea ceremony and dressing up in the traditional clothing and taking photos together.

Quality of Experience
Guides, Drivers and Staff
Transport
From Hakone to Kyoto
Japan

We had good experiences riding the bullet trains.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Japan

The boat ride to see mount Fuji was disappointing because the mountain was behind clouds. This is not the fault of our guide. We also got caught in a thunderstorm downpour that day, which added some spice to our day. We were not able to complete the full experience our guide had planned for us because of the rain.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day  Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Full Day Meiji Shrine,the East Gardens of the Imperial Palace Akihabara,and Harajuku Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Yokohama Tour with Cup Noodles Museum
Full Day Yokohama Tour with Cup Noodles Museum
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Aug 06, 2025

Hi Josh,
Thank you for such thoughtful and thorough Review on every aspect of this trip. I read every word carefully and took detailed notes—it will truly help me improve my work. I’m sincerely grateful to your entire family for your patience and trust; there’s so much I still need to refine, yet you’ve given me such generous praise. You’ve just joined my “angel-client” list! I wish you all a future filled with smooth days, happiness, and good health, and really hope see you next trip!
Best
Shona

Amazing trip to Croatia put together by Tina
Croatia | Jul 23 - Aug 3, 2025

S
Sandy K.
Rochester, MN | Reviewed on Aug 04, 2025

Amazing trip put together by Tina. She was so receptive and planned a wonderful trip for my daughter and I. She checked in on us frequently and everything went perfectly! Can't say enough positive things!

Local specialist: Tina Rajkovic
Tina
Tina Rajkovic
Local specialist in Rijeka, Croatia | Replied on Aug 06, 2025

Dear Sandy,
Thank you so much for your kind words! I’m absolutely thrilled to hear that you and your daughter had such a wonderful trip. It was truly a pleasure working with you, and I’m so happy everything went perfectly.
Wishing you many more memorable journeys and happy moments on the road ahead. I’m sending you all my very best!
Tina

Tina

Fabulous family vacation in Rome, Florence & Venice
Italy | Jul 26 - Aug 2, 2025

B
Beth K.
Los Angeles, CA | Reviewed on Aug 04, 2025
What a fabulous vacation in Rome, Florence & Venice. Catarina took care of every detail from when we arrived until we departed. Beatrice, our onsite contact was outstanding. The local guides were fabulous and our tours outstanding. The hotels were in great locations. Read more

What a fabulous vacation in Rome, Florence & Venice. Catarina took care of every detail from when we arrived until we departed. Beatrice, our onsite contact was outstanding. The local guides were fabulous and our tours outstanding. The hotels were in great locations.

Hotel Reviews
Palazzo Veneziano Venice
Venice

Fabulous hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Brunelleschi Hotel
Florence

Fabulous hotel, outstanding service. Wonderful central location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Della Conciliazione
Rome

Fabulous location. Rooms were a bit on the smaller side with no drawers to store clothes. Amenities were nice as well as the breakfast.

Authenticity & Character
Location
Staff
We were 3 people but towels were only provided for 2. And didn’t replenish to thr correct amount on the second cleaning either. Otherwise, everything else was fine.
Cleanliness & Comfort
Activity Reviews
 St Mark’s and Doge’s Palace Tour -  Small group tour
St Mark’s and Doge’s Palace Tour - Small group tour
Venice

The mosaics here made this church and palace different than what we saw previously. Also, since Doge had a prison, it gave us something more to see

Quality of Experience
Guides, Drivers and Staff
ACTV 2 days Transport VENEZIA 48H PASS
ACTV 2 days Transport VENEZIA 48H PASS
Venice

It was nice to have access to the waterway bus line as Venice is made up of hundreds of islands and transport is needed

Venice Gondola Ride
Venice Gondola Ride
Venice

A nice gondola ride around Venice. Not sure how this service would be different than others available.

Quality of Experience
Guides, Drivers and Staff
Didn’t interact with us very much. Would have been nice to be told what we were passing
Transport
Admission tickets - Uffizi Gallery - skip the line
Admission tickets - Uffizi Gallery - skip the line
Florence
Wanna be Italiano - Florence cooking class and market tour
Wanna be Italiano - Florence cooking class and market tour
Italy

One of the highlights of our trip and the only one that wasn’t a tour or a museum or church. Love Italian food and seeing the Grand Market and learning how to make our own pasta was a fun time for all.

Quality of Experience
Food
Guides, Drivers and Staff
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Loved the private tour with Martina. She was friendly, personable and added so much knowledge to our visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)
Rome

Loved small group tour. Guide was very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Aug 13, 2025

Dear Beth,
Thank you for your wonderful feedback🥰! I’m thrilled to hear you enjoyed your family vacation in Italy. It was a pleasure handling every detail for you and your beautiful family, and I’m glad Beatrice and our local guides enhanced your experience.
I also hope you enjoyed the local cuisine and the culinary tips I shared 😊
Tasting each city's flavors is such an important part of the experience!
I’m delighted you enjoyed your trip, and I hope the memories last a long time!
Warm regards,
Caterina

Excellent Experience Traveling to Japan with KimKim
Japan | Jul 16 - Jul 28, 2025

Ryan
Ryan K.
San Jose, CA | Reviewed on Aug 04, 2025
We had a great time on our 13-day trip to Japan. With 6 people traveling (4 adults and 2 kids), Greg and the Kim Kim team were able to help us find great locations to stay while providing us with a unique experience that we will not soon forget. I recommend participating in the local foodie tours as they provide a great way to orient you in each of the cities we were visiting and submerse you in local history and culture. Our guides were very informative and provided a lot of insight into... Read more

We had a great time on our 13-day trip to Japan. With 6 people traveling (4 adults and 2 kids), Greg and the Kim Kim team were able to help us find great locations to stay while providing us with a unique experience that we will not soon forget. I recommend participating in the local foodie tours as they provide a great way to orient you in each of the cities we were visiting and submerse you in local history and culture. Our guides were very informative and provided a lot of insight into the areas and shops we visited and we will definitely be looking to use KimKim again on our future travels.

Hotel Reviews
Candeo Hotels Osaka The Tower
Osaka

This was probably our most favorite place to say during our trip. Our room with on suite onsen was specular. There are a number of tourists that stay in this hotel so breakfast can get pretty packed but they staff and amenities are specular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tawara-An
Kyoto

Truly an amazing, one of a kind experience. The house was beautiful and it was great to change up our setting after being in two hotels in other cities. The house has a huge shower/cedar tub that was great for relaxing in after a long day of walking in the summer heat. We really appreciated the breakfast that was delivered to the house and that it showcased local food. If you are looking for something a little different and very authentic this is a great option.

Authenticity & Character
Location
Staff
Staff were very helpful - we had our luggage delivered from our previous hotel and the staff were very accommodating and offered to wait while it was delivered so that we could meet up with our local tour guide. There are not usually staff on the premises 24/7 because it is a residential home but they were only a quick email/whatsapp message away.
Cleanliness & Comfort
Activity Reviews
Japanese Calligraphy Experience (Nara)
Japanese Calligraphy Experience (Nara)
Japan

This was an amazing treat. We received instruction on Japanese Calligraphy from an amazing family in Nara. Our senior instructor had incredible skill and made the process look so simple. She and her daughters were gracious hosts helping us work on our brush strokes before getting to create a final version that they then framed. We ended the session with a light snack and some tea, which absolutely hit the spot before we continued our sightseeing at Nara park. We could have spent the entire day with these magnificent ladies and it was a true pleasure to learn from them.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tokyo Night Food Tour in Shinjuku
Private Tokyo Night Food Tour in Shinjuku
Tokyo

We had an amazing experience with our host. One of our attendees didn't fully appreciate the intricacies of the Wagyu experience but he was an unfortunate outlier. Emily was an amazing guide and we greatly appreciated her knowledge of Shinjuku, it's history and insights into areas to visit again on another trip. My son has a peanut allergy and she was very sensitive to that issue and made sure we did not have anything to worry about in that regard and we were very happy to have her when we stopped at the retro candy store and she was able to double check all of the food labels for us!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Kyoto Temples & Gion Tour
Private Kyoto Temples & Gion Tour
Japan

Our tour guide Pam was incredibly knowledgeable about the Gion district, and Temples she took us to. Her knowledge and insight made the tour extremely interesting and is something we would absolutely do again. She even provided us with additional recommendations for places to visit or specific shops to see based on our interests.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Aug 06, 2025
Ryan, thank you so much for this wonderful review. It truly made my day and I’ve shared your kind words with the whole team — we’re all so happy to hear how much you and your family enjoyed the trip. It’s great to know that the foodie tours helped you connect with the cities and local culture in such a fun and meaningful way. Our guides will be so touched to hear your feedback — they always aim to make every moment memorable, and it sounds like they really hit the mark with your... Read more

Ryan, thank you so much for this wonderful review. It truly made my day and I’ve shared your kind words with the whole team — we’re all so happy to hear how much you and your family enjoyed the trip.

It’s great to know that the foodie tours helped you connect with the cities and local culture in such a fun and meaningful way. Our guides will be so touched to hear your feedback — they always aim to make every moment memorable, and it sounds like they really hit the mark with your group.

Planning this trip for your family of six was such a joy, and I’m so glad the hotels and experiences worked out well. You were a pleasure to work with, and we’d absolutely love to help you explore more of Japan on a future adventure.

Thank you again for your thoughtful words. I really appreciate it. 感謝しています 🙇

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.