Kimkim Trip Reviews

4.8
Based on 15,878 ratings
Read 15,878 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

KimKim Planned a Perfect Trip for our Family
Galapagos Islands | Nov 26 - Nov 30, 2023

Cindy
Cindy M.
Lubbock, TX | Reviewed on Dec 01, 2023
Everything from beginning to end of our trip to the Galapagos was a wonderful experience! This was our first trip planned by KimKim, and we could not be more pleased. Linda Schultz was so easy to work with, and patient with questions and prompt with her answers. The welcome gift of Ecuadorian products that was waiting for us at our hotel before departure was a pleasant surprise. Indira Torres met us at the airport on Baltra and endeared herself to us immediately. What a treasure of a... Read more

Everything from beginning to end of our trip to the Galapagos was a wonderful experience! This was our first trip planned by KimKim, and we could not be more pleased. Linda Schultz was so easy to work with, and patient with questions and prompt with her answers. The welcome gift of Ecuadorian products that was waiting for us at our hotel before departure was a pleasant surprise. Indira Torres met us at the airport on Baltra and endeared herself to us immediately. What a treasure of a local guide! Liz Arboleda also took good care of us on Santa Cruz Island, helping us get to and from our transfers to Isabella Island. Our guide on Isabella (Nelly) was also attentive and flexible to our needs. Our two hotels (Plaza Luna and Isamar) were fantastic! Plaza Luna stored some of our luggage so we didn’t have to take it all to Isabella, and sent some laundry out for us (all thanks to Liz’s suggestion.). And what a fantastic breakfast! Both hotels had great locations and amenities. Every meal arranged by KimKim was a winner. The snorkeling excursion on Isabella was most enjoyable. We did everything we wanted to do in our 5 day itinerary, and had the perfect amount of free time for doing our own exploring. Thank you, KimKim and Linda, for a perfect vacation to Galapagos!

Hotel Reviews
Plaza Luna Suites
Puerto Ayora

We loved Villa Luna! Loved the ambience, the service, and the location. The breakfast is amazing and beautifully displayed. Scrambled or fried eggs available. Lots of fruits and vegetables. Wonderful servers. Jessica (owner) welcomed us both days with cool aromatic wash cloths and refreshing water. She graciously offered to hold some bags while we went to another island for a couple of nights. And she offered to send our laundry out so it would be ready when we returned. This hotel is near a restaurant that has live music, but it did not bother us at night time. My 6’4” husband would have preferred to have a bed that was a little longer, but he survived. We loved this hotel and would definitely stay there again!

Authenticity & Character
Beautifully appointed island hotel.
Location
Close to shopping, restaurants, walking distance to everything important.
Staff
Jessica, and the girl who was in charge of the breakfast buffet were SO friendly and helpful!
Cleanliness & Comfort
Nice to have a couch in the room! Everything was spiffy clean!
Isamar Hotel
Puerto Villamil, Isla Isabela

We loved this little cabana style hotel. It is right on the beach, and we could always hear the surf. The staff was intent on making us feel at home while we were there. The breakfast was good. They always had coffee in the “lobby” while the reception was open. HUGE beach blankets in each room for use on the white sandy beaches. Other good food prepared to order as desired.

Authenticity & Character
Cute cabana style hotel. Very beachy!
Location
Right on the beach, but not too far to walk into “town” multiple times!
Staff
Extremely nice and helpful!
Cleanliness & Comfort
Great air conditioning in the rooms, good maid service as well. Loved the homey lobby where we were welcome at all hours.
Activity Reviews
Transfer Baltra Airport - Puerto Ayora with visit to the highlands of Santa Cruz
Transfer Baltra Airport - Puerto Ayora with visit to the highlands of Santa Cruz
Galapagos Islands

Indira Torres met us at the airport and she endeared herself to us immediately. Could not have been happier with our escort. She knew exactly what she was doing, and handled everything. We loved the trip to the highlands to see the turtles! And the lunch was fantastic!

Quality of Experience
Indira Torres made everything so interesting!
Food
Every meal that KimKim arranged was great! Loved the sandwiches even, on our wetlands/beach day.
Guides, Drivers and Staff
Their sincere interest in us, and appreciation of our tips.
Transport
Comfortable minivan and/taxi trucks.
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora

It was so hot and humid, but we enjoyed seeing all of the tortoises and learning about Lonely George. We were flagging from the heat and having gotten up so early, but we got there before the crowds and enjoyed seeing and learning about everything.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Flamingo Lagoon
Visit the Flamingo Lagoon
Galapagos Islands

Only six flamingos when we were there, but I guess we were lucky to see any at all. I didn’t realize that they were so transient.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling at Las Tintoreras
Snorkeling at Las Tintoreras
Galapagos Islands

This was a highlight of the trip!

Quality of Experience
Guides, Drivers and Staff
Tito was great!
Transport
Great boat staff.
Guided Hike to Tortuga Bay & Free Afternoon
Guided Hike to Tortuga Bay & Free Afternoon
Galapagos Islands

Again, it was hot. But this is a great hiking path, and not too difficult. The hardest part is hiking up to the entrance of the path. There are a couple of shady places to stop and rest. Not much wildlife to see…a few birds. The flora is more interesting here. The last kilometer is on a beautiful sandy beach, where there are plenty of marine iguanas. It is sandy, but not difficult to walk on barefooted. There are a couple of places for snorkeling and swimming, which are a wonderful way to end the activity.

Quality of Experience
Indira Torres was, as usual a charming and witty guide.
Food
Great sack lunch (sandwich) from a local deli.
Guides, Drivers and Staff
Transport
The boat ride back was fun and a relief!
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Dec 27, 2023

Hi Cindy,
I am so happy to hear that you've had a fantastic time on the Galapagos Islands! Even though you only had five days available, you could see and do a lot, and will get back home with many unforgettable memories. It truly was a pleasure to help you organize your trip! I will make sure to forward your kind words and credits to all the guides and people involved on Galapagos.
It would be great to welcome you back one day so that you can explore the other beautiful islands the archipelago has to offer!
All the best for you and your family,
Linda

Last minute honeymoon help
Argentina | Nov 12 - Nov 25, 2023

K
Katie G.
Ashburn, VA | Reviewed on Nov 30, 2023
We worked with kimkim and Matias to book our honeymoon to Argentina after work and wedding planning got too busy to tackle it ourselves. There was very limited time to plan and Matias was patient with us and accommodating to our various requests and edits, but there were also some mixups - for example, the first trip Matias planned was far more expensive than expected. We said that and worked out a different trip, which somehow came in at an even higher price point. At that point, I asked to... Read more

We worked with kimkim and Matias to book our honeymoon to Argentina after work and wedding planning got too busy to tackle it ourselves. There was very limited time to plan and Matias was patient with us and accommodating to our various requests and edits, but there were also some mixups - for example, the first trip Matias planned was far more expensive than expected. We said that and worked out a different trip, which somehow came in at an even higher price point. At that point, I asked to see the price breakdown and from there was able to make decisions to get us to a budget we were more comfortable with. It was still higher than I hoped to spend, but we figured that was the price for waiting until the last minute.

Overall, the trip itself was great. Some really amazing experiences that I don't know we would've found ourselves include the tour to milongas with a professional tango instructor, the food tour of Palermo, and the wine tours in Mendoza. There is not a lot of English in Argentina and we don't speak much Spanish, so it was helpful to be paired with English speaking guides. It was also a relief to know our internal flights and hotels were taken care of, and all we had to do was show up!

This was our first time working with a travel agency and not the usual way we travel, so there were some bumps in the road, but overall we are very grateful to kimkim and Matias for making our honeymoon so memorable, and thank you Matias for sharing the best of Argentina with us! We hope for many trips back some day.

Activity Reviews
Excursion to Two Milongas
Excursion to Two Milongas
Buenos Aires

Such an incredible experience to get a sense of the REAL tango scene in Argentina.

Quality of Experience
Guides, Drivers and Staff
Transport
Sherpa Gastronomic Tour
Sherpa Gastronomic Tour
Buenos Aires

Such a fun and delicious tour. Our guide was wonderful and had great recommendations for bars and restaurants outside of our tour. Very accommodating to vegetarians too :) It was really nice to do a group tour for this and bond with people over good food and wine!

Quality of Experience
Food
Guides, Drivers and Staff
Wine & Cheese Tasting at Palacio Duhau
Wine & Cheese Tasting at Palacio Duhau
Buenos Aires

This was a really nice and individualized experience in a beautiful setting. The wine and cheese pairings were unlike any I have had before. It was amazing to hear directly from the sommelier and cheese expert.

Quality of Experience
Guides, Drivers and Staff
Lujan de Cuyo Wine Experience
Lujan de Cuyo Wine Experience
Mendoza

Suchhhhh good wines, and the lunch at the end was incredible. Really fun to learn about wine directly from the people making it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uco Valley Wine Country
Uco Valley Wine Country
Mendoza

We had this tour the day after our tour of Lujan de Cuyo and it was so interesting to learn about the different region and what makes their wines so unique, and of course sample some! Our guide and driver were wonderful and played us some really great Argentinian music!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Matias Alemani
Matias
Matias Alemani
Local specialist in Buenos Aires | Replied on Dec 04, 2023
Hey there Katie & Mike! Wow, your message just made my day! 😄 I'm so thrilled to hear that you and Mike had an unforgettable honeymoon in Argentina. Planning can be a rollercoaster, and I appreciate your patience as we ironed out the details. Those special moments you highlighted - the tango instructor, the Palermo food tour, and the wine adventures in Mendoza - I'm grinning ear to ear knowing you loved them! It warms my heart to have been a part of curating those experiences for you. I... Read more

Hey there Katie & Mike!

Wow, your message just made my day! 😄 I'm so thrilled to hear that you and Mike had an unforgettable honeymoon in Argentina. Planning can be a rollercoaster, and I appreciate your patience as we ironed out the details.

Those special moments you highlighted - the tango instructor, the Palermo food tour, and the wine adventures in Mendoza - I'm grinning ear to ear knowing you loved them! It warms my heart to have been a part of curating those experiences for you.

I totally get it, navigating a new country with a different language can be a bit tricky, but I'm stoked the English-speaking guides made everything smoother. And hey, I'm super glad you found comfort in just showing up and enjoying, that's what a honeymoon is all about, right?

Your kind words mean the world to me, and I'm genuinely touched to have played a role in making your honeymoon special. Here's to many more incredible adventures for you two in the future! 🌟✈️

If you ever decide on a round two in Argentina or anywhere else, I'm here to make it even more epic.

Warmest regards,
Matias.

Great experience planning and visiting Morocco
Morocco | Nov 18 - Nov 26, 2023

Caren
Caren P.
San Francisco, CA | Reviewed on Nov 30, 2023
Wow, I can't say enough how grateful I am for the services provided through KimKim and their experts in Morocco at Original Travels! This vacation was initially scheduled for March 2020 and was rescheduled due to the pandemic. I worked with Ali on the initial itinerary and was able to find a way to cram in Chefchaouen, Fes, the desert and Marrakesh into 7 full days (+ 2 half days with arrival/departure). We were then assigned to Said who was equally helpful and responsive in the days leading... Read more

Wow, I can't say enough how grateful I am for the services provided through KimKim and their experts in Morocco at Original Travels! This vacation was initially scheduled for March 2020 and was rescheduled due to the pandemic. I worked with Ali on the initial itinerary and was able to find a way to cram in Chefchaouen, Fes, the desert and Marrakesh into 7 full days (+ 2 half days with arrival/departure). We were then assigned to Said who was equally helpful and responsive in the days leading up to our departure and with questions I had along the way. We had a wonderful driver (Ayoub) with us the entire time so it made the trip easier and even better getting to know him and having him provide us with info along the way. Morocco was magical. Our vacation was a mix of guided drives, some guided tours, time spent with local families and visiting Nomadic camps, and exploring on our own in the cities. I hope you get the opportunity to experience it someday and if you do, I highly recommend booking through KimKim.

Hotel Reviews
Mövenpick Hotel Casablanca
Casablanca

This was our least favorite place we stayed during our entire trip. That being said, it was just for one night and we had quiet, restful sleep in the room we were in. The hotel is listed as a luxury hotel but it was pretty run-down and the food served in the main restaurant was very average. The roof deck upstairs was a nice place to hang out for drinks, though.

Authenticity & Character
Location
Staff
Staff was polite and nice
Cleanliness & Comfort
Run-down
Lina Ryad & Spa
Chefchaouen

Charming place in the heart of Chefchaouen. You will get dropped off in the main square and need to walk a few minutes to get to the hotel. There was someone there ready to meet us and help us with our bags. Great location near vendors and restaurants. My favorite part was the lovely rooftop with a view of the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Amani
Fès

A beautiful oasis within the medina. We had a lovely room with an upstairs space that was perfect for our daughter. We only got to spend one night here and I only wish we could have stayed longer. The staff was top notch. We enjoyed drinks at the end of the day in the beautiful courtyard. My only complaint was with the amount of scent used in our room. It was not a bad smell but it was overwhelming.

Authenticity & Character
Gorgeous building, courtyard and decor
Location
You walk out and you are immediately in the medina
Staff
Very pleasant and helpful
Cleanliness & Comfort
Would be 5 Stars except the perfume/scent used in the room was a little too strong for our liking
Desert Luxury Camp Erg Chebbi
Merzouga

One of the highlights of our entire vacation in Morocco! The accommodations were extremely comfortable given we were in the desert and on the edge of the sand dunes. You are surrounded by beauty. We got to see the sunrise and sunset on the days we were there. We rode camels, sandboarded, and had the option to swim. The staff was courteous and helpful. We got to spend extra time with Ali who was a great guide around Erg Chebbi and Merzouga.

Authenticity & Character
Location
Secluded and not near other camps
Staff
Cleanliness & Comfort
Kasbah Titrit
Ait Ben Haddou

Pros: Scenic location set away from the main touristy area of Ait Benhaddou. Nice staff. Our room had an open patio with a view. Cons: Found dinner to be a little more expensive than other places with the food only being OK compared to other places we stayed throughout Morocco. Note: this area was impacted by the recent earthquake (the hotel was fine!) so the town seemed especially quiet and you could see that some repairs were underway. Hope more people are able to come visit this beautiful area!

Authenticity & Character
Location
Not on the main area of Ait Benhaddou where there are more options (restaurants, walking around, etc.) but it's just a short drive from there
Staff
Cleanliness & Comfort
Sheets on the twin bed did not seem clean
La Maison Arabe Hotel
Marrakech

One of the best places we stayed while we were in Morocco. It was a great way to spend our last two days in Marrakesh. Beautiful decor throughout the building, breakfast and all the options were amazing, and the staff was helpful. The location is fantastic and we walked everywhere but had the option to hail a cab when our feet were too tired. I was sad to learn on our last day that there was a roof deck which we somehow missed and would have loved to check-out.

Authenticity & Character
Authenticity & Character
Location
Easy to walk to main sites and restaurants or to get a taxi from
Location
Easy to walk to main sites and restaurants or to get a taxi from
Staff
Very courteous and helpful (they will help you get a taxi or help you with directions)
Staff
Very courteous and helpful (they will help you get a taxi or help you with directions)
Cleanliness & Comfort
Room was very clean. You could hear sounds from outside during normal business hours (we slept fine at night!) and the room was a little dark despite having windows.
Cleanliness & Comfort
Room was very clean. You could hear sounds from outside during normal business hours (we slept fine at night!) and the room was a little dark despite having windows.
Activity Reviews
Dine with a local family
Dine with a local family
Morocco

Such a treat to be invited into a Moroccan family's home! Said and his son came to pick us up at our hotel and then helped us navigate the labyrinth in the medina to make our way to their home. We arrived to a delicious home-cooked meal of numerous vegetable side dishes and a chicken pastilla! Said's son speaks excellent English so helped with communication and kept us entertained with his conversation and musical skills - along with his younger brother and sister. Shukran to Said and his family!

Quality of Experience
Such a treat to eat in a local family's home vs. at the hotel or at a restaurant
Food
Delicious vegetable side dishes and homemade chicken pastilla (a traditional Moroccan dish)
Guides, Drivers and Staff
Said and his family were most gracious
Transport
A brisk walk to/from the host's home through the labyrinth of the medina
Private Transfer from Chefchaouen to the Ancient Fes
Private Transfer from Chefchaouen to the Ancient Fes
Morocco

A beautiful drive from Chefchaouen to Fes. We passed through many little towns and saw the scenery change quite a bit. One of my favorite stops was at a vista point where there was a pomegranate juice stand - freshly squeezed on the spot! When we got to Fes, we started in the new part of the city, got to take pictures outside of the palace, and then drove to see the views from the Marinid Tombs. We made an unplanned stop at a local pottery place that ended up being more interesting than I thought it would be. We got to watch the employees make and shape the clay, paint designs and lay down mosaic tile - not an easy task! My only complaint about this day is that we did not have enough time to explore the medina and enjoy more time at our beautiful hotel. I would suggest asking future travelers what time they want to get to their hotel and spending less time in the new part of the city, on lunch and on unplanned stops.

Quality of Experience
Food
Lunch was fine - just a "fast food" stop in the new part of the city.
Guides, Drivers and Staff
Transport
Desert Adventures around Merzouga
Desert Adventures around Merzouga
Merzouga

One of the highlights of our trip! We had time in the morning to sandboard on the dunes surrounding our camp until it was time to leave with our wonderful guide Ali. He showed us some fun driving through the desert sand where any road goes, then he took us to visit a nomadic community situated on the outskirts of Merzouga. We were served tea and snacks and got up close with their livestock (there was an especially friendly goat who photo-bombed us a few times!). From there we went to hear music and dance at the Gnawa House in Khamleya village. We stopped off at a smaller oasis and walked through the canals. After lunch, we had some time to rest back at camp before our surprisingly comfortable camel ride through the desert. We got to hike up some dunes to catch some epic views and watch the sunset. An amazing day!

Quality of Experience
Food
We ate at the local restaurant on the end of the desert that seemed to be where most of the tour groups were going. There wasn't really a menu - you were served a 3 course meal with lots of bread. Portions were big (almost too big!).
Guides, Drivers and Staff
Ali was an excellent guide. We really enjoyed his company and his insight.
Transport
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco

The drive to Merzouga is long but incredible. You see so much change in the landscape! We drove through a town called Ifrane which is referred to as "Little Switzerland". Not only is the architecture Swiss-inspired but we were surprised to see beautiful fall foliage in November. A little bit further and we stopped to see MONKEYS (Barbary macaques) on the side of the road! As the terrain became more rocky and dry, we came upon some refreshing oases in the region of Tafilalet. We were trying to get to our camp in the desert before sunset so that we would have time to do our camel ride but we got there just a little late. Instead we took a fun 4WD drive to our desert camp and did get to watch the sunset right outside of our room.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Despite the long drive and windy roads, the car we were in was spacious and our guide Ayoub was an excellent driver
Aït Benhaddou to Marrakech via Tizi-n-Tichka Pass & Ounila Valley
Aït Benhaddou to Marrakech via Tizi-n-Tichka Pass & Ounila Valley
Morocco

We spent the morning exploring Aït Benhaddou with our wonderful driver/guide Ayoub. We jumped the rocks to start at "The Game of Thrones" entrance instead of crossing over the bridge and then made our way up to the top of the ksar where you could see some damage from the earthquake in September. Afterwards we started the drive towards Marrakesh and made our way through the Atlas Mountains and through more towns that had been impacted by the earthquake. Thankfully the roads were all clear. We made a stop at an argan co-op and then had lunch at a great grilled meat spot with outdoor courtyard seating. As we approached Marrakesh, Ayoub gave us a driving tour as we headed into the medina and then we were dropped off at our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
From Merzouga Desert to Aït Benhaddou
From Merzouga Desert to Aït Benhaddou
Morocco

This was the longest part of our journey - partially because we tried to fit in some stops that were supposed to be scheduled on our route to Merzouga on top of stops that were already planned for the day. While the drive was long, the scenery did not disappoint as we started to make our way from the sand dunes into the Atlas Mountains. Some of my favorite stops with our wonderful guide Ayoub was walking at the base of the Todra Gorge and getting views/pictures of Aït Benhaddou at sunset. Along the way, we managed to fit in stops at the fossil mining town of Erfoud, an ancient water mining site, a legitimate Berber rug shop, and a rose oil co-op. My only recommendation might be to pare down on the number of touristy spots or to give the traveler a choice on which ones to really stop and see. It was A LOT for one day!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Dec 05, 2023
Hi Caren, Thank you so much for sharing your incredible experience with us! It warms our hearts to hear about your fantastic journey through Morocco and the joy it brought you. We truly understand the anticipation and challenges you faced with the rescheduling due to the pandemic, and we're thrilled that despite the initial hurdles, you found our services at KimKim and Original Travels to be accommodating and supportive. It's delightful to know that your itinerary, which included... Read more

Hi Caren,

Thank you so much for sharing your incredible experience with us! It warms our hearts to hear about your fantastic journey through Morocco and the joy it brought you.

We truly understand the anticipation and challenges you faced with the rescheduling due to the pandemic, and we're thrilled that despite the initial hurdles, you found our services at KimKim and Original Travels to be accommodating and supportive.

It's delightful to know that your itinerary, which included Chefchaouen, Fes, the desert, and Marrakesh within a limited timeframe, provided you with a perfect blend of exploration, cultural immersion, and personal discovery. Morocco's enchanting allure often leaves visitors spellbound, and your description of guided drives, interactions with local families, visits to Nomadic camps, and solo city explorations truly captures the diverse and magical essence of the country.

We're incredibly grateful for your trust in us and for recommending our company to others seeking memorable travel experiences. Your kind words serve as inspiration for us to continue delivering exceptional services and creating unforgettable journeys for travelers like you.

Thank you once again for choosing KimKim and Original Travels for your Moroccan adventure. We sincerely hope that you'll cherish these memories and that they inspire future adventures filled with as much wonder and joy.

Warm regards,
Ali

Impressive and consistent support and organisation from all Realistic Asia staff- amazing! Can’t recommend highly enough 🤩
Vietnam | Nov 14 - Nov 25, 2023

Jayne
Jayne S.
New Zealand | Reviewed on Nov 30, 2023
Hien, was attentive and responded promptly throughout our experience with Realistic Asia from planning the itinerary to daily enquiry for feedback and on the last but one night we requested support to change hotel room, she was promptly right there on the phone and facilitated a change of room for us! Not
The accommodations chosen by Hien were a mix (on request) of 3 star to 4.5, the beds were incredibly comfortable in all places!
All of the staff were of this amazing high quality.
The...
Read more

Hien, was attentive and responded promptly throughout our experience with Realistic Asia from planning the itinerary to daily enquiry for feedback and on the last but one night we requested support to change hotel room, she was promptly right there on the phone and facilitated a change of room for us! Not
The accommodations chosen by Hien were a mix (on request) of 3 star to 4.5, the beds were incredibly comfortable in all places!
All of the staff were of this amazing high quality.
The travel guides were all so helpful, informative and fun-MsHa who picked us up from the airport, Ms Ngoc who showed us so much- Ba Bi Eco Tour, Ninh Binh- Tho Ha Village, Hanoi-Temple of Literature and Museum of Ethmology and Ms Zee our guide in Sapa on a trek, Ta Van Village homestay. We were so impressed by how attentive the guides were to our needs and were also able to accommodate changes when I developed a reaction to a covid booster before the trip and couldn’t trek or bike ride and both of our guides organised me to go by motorbike- amazing! The drivers, although spoke little English, managed to communicate effectively and were prompt, drove so expertly so that we felt comfortable and safe at all times.
We thoroughly enjoyed everything about our trip. We were continually surprised how attentive and supportive the whole experience from Realistic Asia was!

Hotel Reviews
Splendid Star Grand Hotel

The beds are so comfortable in this hotel. I consider this the most important thing in accommodations in order to get a good sleep. The hotel has sister locations that you may be accommodated in if you are travelling back and forth to Hanoi from trips outside Hanoi. The rooms are all different, we had family rooms and they were all spacious, one out of the three different rooms was tired in its bedroom decor but the bathroom was pleasant enough. One of the rooms was so lovely looking out towards St Joseph’s Cathedral and below is a karaoke bar; we thought the people performing were professionals, it sounded so good! This hotel- Splendid Starlight doesn’t have an elevator if that’s an issue for you though. The staff are fun, friendly and helpful. We did need to engage the support of our travel company to change one of the rooms though because it was around the corner, at a different hotel again, in what we considered, an inferior depressing room, but the staff did change us back to Splendid Star and we were happy with our room.

Authenticity & Character
All the rooms were different. All were spacious.
Location
Walking distance to Ho Kiem lake and in a shabby chic district with interesting shops and good eateries.
Staff
There were many different staff, happy to help and cheerful. The dining room staff were very attentive.
Cleanliness & Comfort
The rooms were clean. The decorating just needed a touch up.
New Livitrans Train

The bed mattresses are fairly thin and narrow. We used silk sleeping bag inners for extra warmth. We slept well on the train. The toilet was grubby and we didn’t see the sink until we we’re getting off the train because it was at the other end of the corridor. The complimentary water bottles, clean wipes and snacks were appreciated.

Authenticity & Character
Location
Cleanliness & Comfort
Cleaner toilet.
Local homestay
Sapa

This homestay is a main hostel type arrangement with bar and balcony dining area and cabins situated around a pretty pond. We were lucky to stay in a cabin, other trekkers we were with stayed in the hostel accomodation. Our cabin was very rustic, it had comfortable beds, and an ensuite. The bathroom has open brick sized vents to outside. We enjoyed the night time cold fresh air and snuggled under the covers but the room would be pretty cold in any temperature below 6-7 degrees at night and there’s no heating. The hosts were good at getting the party spirit going during dinner with the ‘happy water’, the meals were good, the trusty cooking lesson before dinner, and the atmosphere was convivial on the deck. We really enjoyed our stay here. Our fellow walkers complained about mattresses as thin as strips of cardboard and too few bedclothes and no sleep as a result. This may have been because their tour company changed their itinerary but they insisted on keeping the same one and thought they were bing punished. We thanked our lucky stars for having Realistic Asia for our tour company!

Lacasa Sapa Hotel

This hotel appears to have been one of the original grand hotels in Sapa but is quite tired now and in need of renovations. This has been attempted with murals on the walls up the stairs but although I’m fond of murals, it added to the feeling of shabbiness. The beds were comfortable though and this is my number one priority. The dining room was vast and the breakfast good and varied.

Le Clos Du Fil Hotel
Ninh Binh

I loved everything about this hotel. It was simply stunning down to every last detail. The room was very spacious. There were many extras in the decor to add to a feeling of comfort. I loved the little teapot set on a coffee table for the ubiquitous tea ceremony. The pool was fresh and clean, the gardens much more developed than the website photos and so lovely to spend our rest day enjoying the environment. The staff were respectful and attentive. I would love to stay here again.

Dragon Legend Cruise
Hon Gai

This overnight excursion was incredibly well organised. No time was lost on fitting in the maximum amount of activities in this short amount of time. The staff were incredibly enthusiastic and attentive and it felt like this was their maiden voyage! The boat has a wonderful authenticity and is tastefully decorated and there’s consistency between cabins from what I could tell. I loved this trip to Bai Tu Long Bay, but do have concerns for the environment there and was happy to hear the staff voice that this is starting to be addressed.

Activity Reviews
Sapa - Y Linh Ho – Lao Chai – Ta Van – Overnight at homestay (B/L/D) GROUP TOUR
Sapa - Y Linh Ho – Lao Chai – Ta Van – Overnight at homestay (B/L/D) GROUP TOUR
Sapa

This tour was very well organised, challenging enough in the trek but not too much. Good footwear is a must. The tour guide was so informative about the local culture. There was plenty of time to kick back and enjoy the company of fellow travellers, the food was great and plentiful, there were numerous opportunities to haggle with the locals over some beautifully crafted goods. It was a most enjoyable trip.

Quality of Experience
K
Food
Guides, Drivers and Staff
Transport
Family trip to Ba Vi Eco Tour
Family trip to Ba Vi Eco Tour
Hanoi

The hosts were well organised, so friendly and attentive. The cooking class was fun to experience with other travellers and the group well managed. The food was amazing! The bike ride was enjoyable in the local countryside and the host and a tour guide had a lovely playful rapport they shared with us. We loved the tea plantation experience and meeting the couple, Mr Duc I think his name is was an American War veteran. We won’t forget his beautiful sharing of his experiences translated by the tour guide. It was fascinating tasting the different types of tea and I have a new found appreciation of my morning cuppa now!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Half Day City Tour & Water Puppet Show
Hanoi Half Day City Tour & Water Puppet Show
Hanoi

Our tour guide for this trip was as usual incredibly knowledgeable about The Temple of Literature and The Museum of Ethnology. We so enjoyed her company and felt like a friend to her. The tour guide graciously changed the itinerary at the last minute on my request due to health issues so that the walking wasn’t too much. As usual the tour was very well organised and we very much enjoyed our lesson on the vast culture of this country.

Quality of Experience
Guides, Drivers and Staff
Transport
Cycling And Farming In Tho Ha Village And Boating To The Galaxy Groto
Cycling And Farming In Tho Ha Village And Boating To The Galaxy Groto
Vietnam

We loved this day with the hosts at Tho Ha. We didn’t realise what a special experience we were having until exploring Tam Coc that evening and seeing the mass tourism of the boats to be taken to the caves. Our experience was very individual. We had a bike ride and again our tour guide was able to arrange to take me on the back of a motorbike, a late change to arrangements; a cooking lesson, the wonderful trip to the Galaxy Grotto caves and a lesson on planting rice, and catching fish and crabs traditionally, all in the rice paddies on the farm. We did a lot but it didn’t feel too much or tiring. The host had a wonderful understated dry humour! I loved this activity day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Bac Ha Market  ( Only on Sunday)
Visit Bac Ha Market ( Only on Sunday)
Sapa

Bac Ha Market wasn’t what I was expecting. It was super busy, a sensory over. It felt authentic but I understand for our guide that since the Chinese boarder has closed with Vietnam, there is no longer large livestock traded. I expected it to be open air in a field and not based in the streets of a town. I quite enjoyed the haggling for the beautiful crafts but didn’t enjoy my attention grabbed at every corner as soon as I showed an interest in something! The guide was incredibly helpful throughout the day, so attentive and energetic but although enjoyable, it was an exhausting experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Dec 01, 2023

Dear Jayne,
Thank you for your kind words and thorough feedback! I am so happy to hear you had a wonderful time during your time in Vietnam with your family and hope you visit us in the future again for your next adventures to Southeast Asia. I will pass on your kind words to the whole team ( ms Ha, ms Ngoc and Zee ) that you met during the trip.
Vietnam would love to have you back :) Maybe we will meet again someday
With my very best regards,
Hien

Kid-friendly trip to UK
England | Nov 16 - Nov 28, 2023

L
Leanna W.
Fairbanks, AK | Reviewed on Nov 30, 2023
We turned to KimKim to plan our family's trip to the UK, and had a wonderful time! While we had to change several aspects of the trip due to seasonal closures after finalizing our travel dates, overall our trip was so lovely and memorable. Our specialist, Sarah, worked hard on the itinerary to find a balance between kid-oriented fun and educational/cultural items, as well as finding accommodations that would work for a family of four. The children especially loved the Harry Potter studios... Read more

We turned to KimKim to plan our family's trip to the UK, and had a wonderful time! While we had to change several aspects of the trip due to seasonal closures after finalizing our travel dates, overall our trip was so lovely and memorable. Our specialist, Sarah, worked hard on the itinerary to find a balance between kid-oriented fun and educational/cultural items, as well as finding accommodations that would work for a family of four. The children especially loved the Harry Potter studios tour and the armory exhibit at the Tower of London. We parents loved the ease of our days with private tour guides in both York and for four days in Scotland with Keith of Scotland's Highland Tours. We had some challenges with communicating across 9 time zones during the planning process, and might opt to spend more days in fewer locations next time, but came home so glad we took this trip.

Hotel Reviews
Georgian House Hotel
Pimlico

The hotel itself was lovely and in a quiet, yet convenient area. The Wizarding chamber rooms (Harry Potter themed) were in the basement and looked a little worse for wear. We really enjoyed the daily breakfast and welcome of all staff members. I would happily stay at the hotel again, but would opt for one of the traditional rooms, instead of the Wizarding rooms with our children.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wizarding chamber was in the basement, had an awkward layout that meant we couldn't relax in the room. The restroom facilities were awkwardly laid out, with shower and WC behind separate doors on the opposite sides of the entry to the room. Room seemed worse for wear with dings and peeling wallpaper.
Blackfriars Hotel
Inverness

This accommodation had plenty of character, but perhaps did not live up to its billing as a 3-4 star hotel. Our room was on the top floor of the old building, and had plenty of character, but was not a comfortable place to stay for our family. No lobby area, and check in was at the pub on the ground floor. Room itself gave a lovely first impression, but it seemed that upkeep was a challenge. The room looked to have been updated relatively recently, but still showed some wear, as did the furnishings. The floor was sagging and very creaky, as you might expect in this age of building, and there was a significant amount of road noise from the busy street, which was not great for light sleepers. The bunk bed creaked a lot as well. Bed linens had some stains and showed pilling and wear. That said, there was wifi and a lovely coffee/snack set up on our arrival, so it worked for a one night stay.

Authenticity & Character
hard to deny the character of
Location
on a busy street with narrow side walk meant lots of traffic noise throughout the night.
Cleanliness & Comfort
Bed sheets were quite worn and one pillow case was stained. sheets did not fully cover the mattress. Shower never got hot and bathroom sink was not well secured to counter. I would have preferred a hotel with perhaps less historical character and more emphasis on comfort and maintenance.
Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Dec 11, 2023
Hi Leanna! I'm absolutely thrilled to read that your family had a blast on the UK trip! 🚀 I'm really happy to know that the itinerary hit the sweet spot between fun and culture. And big thanks for the shoutout to Keith for rocking those tours in Scotland — he's a gem! I was pretty sure it would be a big hit, and it's perfect that he can adapt to the kids but still make it interesting for the parents! I totally understand the time zone juggle; thanks a lot for rolling with it. I know it's... Read more

Hi Leanna!

I'm absolutely thrilled to read that your family had a blast on the UK trip! 🚀 I'm really happy to know that the itinerary hit the sweet spot between fun and culture. And big thanks for the shoutout to Keith for rocking those tours in Scotland — he's a gem! I was pretty sure it would be a big hit, and it's perfect that he can adapt to the kids but still make it interesting for the parents!

I totally understand the time zone juggle; thanks a lot for rolling with it. I know it's the most challenging part when organizing with people on site! I'm sorry about the hiccups with the Blackfriars, but your feedback is gold, and we'll make sure to take it into account.

Thanks so much for letting me plan your adventure; it was great getting to know you, and I'm really happy that you took the step to travel in Scotland in November because even if we had to find some alternatives for a couple of activities, I'm sure the experience was very special.

Can't wait for the next one whenever you're ready (in the UK or in France!)

Thanks again for your trust,
Sarah and the High Point Holidays Team ✨

Rocco was an excellent guide. We really enjoy...
Brazil | Nov 16 - Nov 23, 2023

I
Ian M.
Seattle, WA | Reviewed on Nov 30, 2023
Rocco was an excellent guide. We really enjoyed his service Read more

Rocco was an excellent guide. We really enjoyed his service

Hotel Reviews
Ipanema Inn
Rio de Janeiro
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada do Ouro
Paraty
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Gold Trail Tour
Gold Trail Tour
Paraty
Quality of Experience
Rocco is fantastic
Guides, Drivers and Staff
Transport
Rio de Janeiro to Paraty & Walking Tour of Paraty
Rio de Janeiro to Paraty & Walking Tour of Paraty
Brazil

This is not our thing

Kayak Tour to Mangroves, Beaches and Islands
Kayak Tour to Mangroves, Beaches and Islands
Paraty

Rocco was great!

Quality of Experience
Guides, Drivers and Staff
Rocco went above and beyond to make sure this went well. He suggested changing the day and was really flexible with his time
Transport
Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Nov 30, 2023

Hi Ian, thanks a lot for sharing your feedback! I'm thrilled to hear you had a fantastic time on your Brazil trip. Whenever you decide to come back, we'd be delighted to welcome you again.

Cheers,
Camille

Our Thailand journey was truly incredible!
Thailand | Nov 2 - Nov 18, 2023

Silvia
Silvia B.
Belgium | Reviewed on Nov 30, 2023
Our Thailand journey was truly incredible! I'm unsure where to begin in expressing what a wonderful experience it turned out to be. Lacey played an exceptional role, making our trip special from the planning stage to our time in the country. She demonstrated professionalism, an understanding of personal preferences, and constant availability for support. Although it was my first time using KimKim and I was initially skeptical about managing everything online without personal interaction,... Read more

Our Thailand journey was truly incredible! I'm unsure where to begin in expressing what a wonderful experience it turned out to be. Lacey played an exceptional role, making our trip special from the planning stage to our time in the country. She demonstrated professionalism, an understanding of personal preferences, and constant availability for support.

Although it was my first time using KimKim and I was initially skeptical about managing everything online without personal interaction, everything proceeded so smoothly that I am certain I will use it again in the future!

Our trip was tailored to meet both my husband's and my preferences, featuring a diverse range of activities throughout our stay. The activity pace struck a perfect balance—providing ample opportunities for enjoyment without becoming overwhelming. We received a comprehensive information package before our arrival, ensuring everything was crystal clear. We encountered no issues and always felt well taken care of, which was especially appreciated given the exhaustion from the past couple of months.

In addition to the fantastic excursions, we were fortunate to meet Toto, our local guide for almost a week. Toto undoubtedly stands out as one of the highlights of our trip! Traveling with him felt like exploring with a local friend, and we genuinely hope to reunite with him soon. His vibrant and considerate nature ensures you have the best possible local experience.

All in all, this was our most memorable trip ever! Thailand is a phenomenal country, and Lacey played a pivotal role in enabling us to savor every moment to the fullest.

Hotel Reviews
Galleria 10 Sukhumvit Bangkok
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thai Akara - Lanna Boutique Hotel
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The FloatHouse River Kwai
Chang Wat Kanchanaburi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Devasom Khao Lak Beach Resort & Villas
Phang Nga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bangkok - Erawan Waterfall - River Kwai Float House
Bangkok - Erawan Waterfall - River Kwai Float House
Thailand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bangkok Symbolic Temples
Bangkok Symbolic Temples
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kanchanaburi - Ayutthaya sightseeing - night train to Chiang Mai
Kanchanaburi - Ayutthaya sightseeing - night train to Chiang Mai
Thailand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
OFFROAD Safari – Fullday tour with lunch
OFFROAD Safari – Fullday tour with lunch
Khao Lak
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Devasom Khao Lak - Romantic dinner for two
Devasom Khao Lak - Romantic dinner for two
Khao Lak
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Railway market & Amphawa floating market
Railway market & Amphawa floating market
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wat Umong & monk blessing
Wat Umong & monk blessing
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Bang Krachao Cycling Tour
Half Day Bang Krachao Cycling Tour
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Baan Chang Elephant Park - Half day joining tour
Baan Chang Elephant Park - Half day joining tour
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Surin Island Joining Tour by Speedboat
Surin Island Joining Tour by Speedboat
Khao Lak

The Island is very nice and all in all we appreciated the day trip. However, it was with a very big group and especially in the way there, with high waves, we were all crunched against each other. I could barely move my legs for +1hour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Day Trekking in National Park, Lahu Village & Bamboo Rafting private tour
A Day Trekking in National Park, Lahu Village & Bamboo Rafting private tour
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Dec 01, 2023

Dear Silvia,
Thank you so much for your detailed feedback, which helps me and my team a lot in improving ourselves and do better in the future.
It was our pleasure to accompany you this time, and I hope to have a chance to welcome you to Vietnam in the next trip.
From Exotic Voyages team with thanks!

South Viet Nam Birthday Trip
Vietnam | Nov 1 - Nov 10, 2023

B
Barbara R.
Seattle, WA | Reviewed on Nov 30, 2023
My girl friend and I celebrated turning 70 and 75 with a vacation to South Viet Nam. We happened upon the website for Kimkim and liked the itenarary. It included a variety of locations and activities in each. The variety of siteseeing, walking and hiking, bike riding, and time on boats gave us a real feel for the country. Out guides and drivers provided on-time pick-ups and interesting information. Our guides participated in our activities, too. This gave us a chance to constantly interact... Read more

My girl friend and I celebrated turning 70 and 75 with a vacation to South Viet Nam. We happened upon the website for Kimkim and liked the itenarary. It included a variety of locations and activities in each. The variety of siteseeing, walking and hiking, bike riding, and time on boats gave us a real feel for the country. Out guides and drivers provided on-time pick-ups and interesting information. Our guides participated in our activities, too. This gave us a chance to constantly interact with a local. I highly recommend Kimkim for first-time travelers to Viet Nam.

Hotel Reviews
National Park Guest room

All of our accommodations were fine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Phu Quoc Eco Beach

Lovely cottage overlooking the ocean. Nice massages, too!

Authenticity & Character
Location
Walk to town, nice scenery.
Cleanliness & Comfort
West Can Tho hotel
Can Tho

Very nice accommodations. Nice massages there, too!

Authenticity & Character
Location
Close to ocean, walk to town.
Staff
Cleanliness & Comfort
Vinh Long homestay
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sunrise Central Hotel
Ho Chi Minh City
Authenticity & Character
Location
Close to activities, comfortable room.
Staff
Cleanliness & Comfort
Activity Reviews
Cat Tien National Park - transfer back to Ho Chi Minh city
Cat Tien National Park - transfer back to Ho Chi Minh city
Vietnam

Our hike was long as we got just over half way and had to turn around due to deep mud on the path. We saw gibbons and tracks of several animals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Can Tho - Cai Rang Floating Market - Speed boat to Phu Quoc
Can Tho - Cai Rang Floating Market - Speed boat to Phu Quoc
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh City - Cat Tien National Park
Ho Chi Minh City - Cat Tien National Park
Vietnam
Quality of Experience
Lol
Food
Guides, Drivers and Staff
Transport
Vinh Long - Can Tho (Cycling)
Vinh Long - Can Tho (Cycling)
Vietnam
Quality of Experience
See
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh City - Vinh Long - Cycling
Ho Chi Minh City - Vinh Long - Cycling
Ho Chi Minh City

We cut our bicycle trip short as the terrain was difficult to ride on. But we enjoyed the time we rode.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 HCM City - Cu Chi tunnels
HCM City - Cu Chi tunnels
Ho Chi Minh City

This was probably the most memorable historical part of the trip. I was in college during the Viet Nam war so seeing this site was moving for me.

Quality of Experience
Food
My being a vegetarian was accommodated everywhere we went! Thank you!
Guides, Drivers and Staff
Transport
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Nov 30, 2023

Hi Barbara & Shanna,

Thank you much for your review and I'm very happy when you both enjoyed the trip with us. The pictures look interesting! I hope to see you again on your next trip to Vietnam and South-East Asia!

Wish you all the best in life!

Best,
Minh

A little rocky
Guatemala | Nov 19 - Nov 27, 2023

N
Natalie G.
Canada | Reviewed on Nov 30, 2023
Most of our trip was absolutely amazing, Francisco was an amazing guide who took us on a bike tour of Antigua and Pacaya Volcano (I do not recommended doing the bike tour unless you are an experienced biker). Francisco even sought out last minute accommodations when we had an unexpected emergency. Lake Atitlan was also an amazing experience at Isla Verde with our guide Sebastian. It was a beautiful place, and many travellers told us that they visit once a year. Things did get a little... Read more

Most of our trip was absolutely amazing, Francisco was an amazing guide who took us on a bike tour of Antigua and Pacaya Volcano (I do not recommended doing the bike tour unless you are an experienced biker). Francisco even sought out last minute accommodations when we had an unexpected emergency.

Lake Atitlan was also an amazing experience at Isla Verde with our guide Sebastian. It was a beautiful place, and many travellers told us that they visit once a year.

Things did get a little rocky when we left Lake Atitlan, we left at the time arranged by Matt with our driver, but we missed our flight to Flores. Matt tried to make us pay for a hotel in Guatemala City as well as pay for a new plane ticket, even though each step of the trip had been planned by him and missing the flight wasn't our fault.

Once we did get to Flores, we explored Tikal which was definitely worth the flight and long car ride into the park.

My only other complaint was that some of the meals that we pre-paid for with the tour, we ended up having to pay for twice which was a pretty frustrating.

Hotel Reviews
Casa Antigua
Antigua

Room 18 was a little iffy, but the staff moved us to a new room almost right away.

Authenticity & Character
Location
All of the shops and restaurants were in walking distance.
Staff
Cleanliness & Comfort
Hotel Isla Verde
Santa Cruz la Laguna

Beautiful views, it's right on the lake and the restaurant was a great place with amazing food each night. Be prepared for a climb, and know that the spiders are harmless.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Peten
Flores
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Matt Hartell

Three passes Trek
Nepal | Oct 30 - Nov 25, 2023

Nicklas
Nicklas D.
Germany | Reviewed on Nov 29, 2023

Good organization and quick communication. I was very pleased

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Nov 30, 2023

Hi Nicklas D.,
Thank you so much for taking the time to write a review and sharing your experience with us. It is great to hear that you are happy with the service provided by our team. I will look forward to welcoming you to Nepal again in the near future for your next trip.

Best regards,
Ngima (NMMT Family)

This trip to New Zealand was just amazing!
New Zealand | Nov 19 - Nov 28, 2023

J
Judah J.
Los Angeles, CA | Reviewed on Nov 29, 2023
This trip to New Zealand was just amazing! We had an incredible time driving all around the North and South Islands of NZ. Everywhere we looked, there was another breathtaking vista all around, with mountains, lakes, fjords, sheep and livestock, and so much greenery.
All the kimkim-booked excursions and accommodations made the trip so much easier to manage day-to-day, with all the details already looked-after and sorted. A particular highlight was the fly-cruise-fly excursion to Milford...
Read more

This trip to New Zealand was just amazing! We had an incredible time driving all around the North and South Islands of NZ. Everywhere we looked, there was another breathtaking vista all around, with mountains, lakes, fjords, sheep and livestock, and so much greenery.
All the kimkim-booked excursions and accommodations made the trip so much easier to manage day-to-day, with all the details already looked-after and sorted. A particular highlight was the fly-cruise-fly excursion to Milford Sound from Queenstown—I'll remember those views and that experience for the rest of my life!

Hotel Reviews
Ruapehu Country Lodge
Ruapehu

This charming B&B near Tongariro National Park (45-60 mins' drive) was a fabulous place to stay for 1 night on our trip. B&B owners Bernie and Marie were as warm as can be, and the property is clean, beautiful, and quiet. There are 4 rooms total, so even at "full capacity," it never felt like there were other guests looming over us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Kapiti Coast (Kokomea)
Peka Peka

Views and surroundings were stunning. The food provided was really good too, though it does require cooking on your own. The instructions for how to find the parking lot were a bit challenging to decipher, as road construction has since finished, and the directions were outdated. We did eventually find where to park, and then the 10-minute hike commenced... For the adventurous!

Authenticity & Character
Location
Cleanliness & Comfort
Galaxy Boutique Hotel Tekapo
Lake Tekapo

Wow!! This hotel was exceptional. The views of Lake Tekapo were stunning, and the hotel itself was beautifully designed. (Our room had a skylight that's designed for star-gazing at night!) Included breakfast could be taken in-room, which we opted for. Delicious and a great way to start the day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Fly Cruise Fly – Queenstown to Milford Sound
Fly Cruise Fly – Queenstown to Milford Sound
Queenstown (NZ)

This was the highlight of our whole trip. The fly-cruise-fly package was perfect for seeing Milford Sound and the surrounding fjords/mountains/lakes, and it was well worth the money and time. An absolute must-do if visiting the Queenstown area.

Quality of Experience
Guides, Drivers and Staff
Transport
There was a booking error for our pickup, but the excursion operator rectified it when we called.
Kayak Taupo - Maori Rock Carvings
Kayak Taupo - Maori Rock Carvings
New Zealand

To start, this was a challenging kayak experience. Pros: Lake Taupo is a beautiful place to kayak. The water, on our morning, wasn't *too* rough, but it was definitely windy, which made for a challenging rowing experience, and it's not a short one. We spend more than an hour each way paddling. Cons: Firstly, our operator Liz was verbally and visibly annoyed with us that we didn't arrive 15 minutes early, which was never communicated on our itinerary nor the activity voucher. Additionally, she constantly belittled and corrected a new hire on her own team who was clearly in training when accompanying our group. Moreover, she continued to yell at other tourists from Taiwan, whom she thought were tiring out too quickly or not following her shouted instructions to keep up with the group. She actually had them turn back with another guide 1/3 into our trip, which made us think that if we didn't strain ourselves to "keep up," she'd turn us back too. Overall, she was a real detraction from the experience, and I think kimkim & Once Upon A Trip should be aware of all the above when continuing to send tourists to this operator.

Quality of Experience
Guides, Drivers and Staff
National Hatchery
National Hatchery
Rotorua

Such a great way to see Kiwi up close and also support conservation in NZ!

Quality of Experience
Guides, Drivers and Staff
Glowworm Paddle Board Tour
Glowworm Paddle Board Tour
Rotorua

This was so much fun! The guides were really warm and understanding of everyone's physical abilities, the kayaking was not too challenging, and the glow worms were really cool to see up-close.

Quality of Experience
Guides, Drivers and Staff
Transport
 Pō combo (Guided Experience + Indigenous Evening Experience)
Pō combo (Guided Experience + Indigenous Evening Experience)
Rotorua

This was a very special way to experience some Maori culture while in New Zealand. It was informative and entertaining, and the venue includes numerous geysers to view, too.

Quality of Experience
Food
Guides, Drivers and Staff
Pre-Sunset Guided Walk
Pre-Sunset Guided Walk
New Zealand

Stuart & his team leading this walk through Tongariro National Park were great. We had nice convos with others in our group, and the guided walk was somewhere between a walk and a hike. The views for those 2 hours, as the sun set, were just spectacular.

Quality of Experience
Guides, Drivers and Staff
Tekapo Springs - StarGazing
Tekapo Springs - StarGazing
Lake Tekapo

In one of the world's star-gazing capitals, it makes sense to take advantage! We were blessed with a clear night, and the telescope-viewing was a great way to see multiple constellations and planets before getting into the hot pools to do some more star-gazing while soaking away the day :)

Quality of Experience
Guides, Drivers and Staff
Hell's Gate
Hell's Gate
Rotorua

The free guided tour at 10:30am was great, and I'd highly recommend everyone gets there in time to join it. The property is quite large, and having a guide to walk through it and explain everything was really helpful, from a scientific and cultural perspective. The mud baths were also really fun.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Dec 06, 2023

Hey Judah,
Thank you so much for this very detailed testimonial which is obviously really helpful. We will pay a specific attention to the kayak activity in Taupo to make sure our clients are well satisfied which so far has been the case but thanks a lot for the feedback and warning.
You have been a pleasure to deal with as you were really open to my suggestions, happy to read you loved this trip
Franck

We enjoyed our trip to the fullest!
Argentina | Nov 16 - Nov 26, 2023

Delphine
Delphine P.
Wheeling, IL | Reviewed on Nov 29, 2023

We enjoyed our trip to the fullest! Everything was very well planned, and each time we needed communication, the team was very responsive.
Our guides and drivers were all very friendly and knowledgeable, they adapted to our family and did great with the kids.
Every location we visited was memorable, Iguazu falls, Buenos Aires, Uruguay.
We will definitely come back to South America and use Kimkim again.

Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Replied on Nov 29, 2023

Thank you so much, Delphine!
We're so happy and pleased that you and your family enjoyed your trip to the fullest and that everything went smoothly.
We would be more than happy to welcome you back to South America in the future and assist with another memorable adventure.
Thank you for choosing Kimkim for your travels! All the best!
Emi

An incredible, packed trip made possible by a local specialist
Spain | Oct 8 - Oct 16, 2023

K
Katherine R.
Arlington, MA | Reviewed on Nov 29, 2023
What an incredible 5-city 8-day trip, made possible by Marta's thoughtful recommendations and local knowledge. Despite having spent some time living in Sevilla, when it came to planning our Andalucian road trip I felt overwhelmed by options and struggled to discern quality and authenticity from slick marketing and cleverly framed photos. Marta did not steer us wrong once - the place we stayed in Sevilla is probably one of my favorite places we've ever stayed, anywhere. The location of our... Read more

What an incredible 5-city 8-day trip, made possible by Marta's thoughtful recommendations and local knowledge. Despite having spent some time living in Sevilla, when it came to planning our Andalucian road trip I felt overwhelmed by options and struggled to discern quality and authenticity from slick marketing and cleverly framed photos. Marta did not steer us wrong once - the place we stayed in Sevilla is probably one of my favorite places we've ever stayed, anywhere. The location of our apartment in Granada could not have been more perfect - well-appointed with a direct view of the Alhambra and within walking distance to all the key sites. She even booked us a day hike through the majestic Sierra Nieves that seamlessly fit into our rather packed itinerary between Sevilla and Ronda, and set us up with the most delightful hyper-local (lived around the corner from where we stayed!) guide in Tangier that made that experience all the more special. The transportation she coordinated (trains, ferries, rental cars, and drivers) all worked out perfectly and saved us a not insignificant amount of stress in knowing it was all taken care of. And she did this all while patiently adapting our itinerary several times so that it fit our budget and evolving interests. This trip would not have been nearly as successful and low-stress without Marta's expertise - thank you!

Hotel Reviews
Las Casas de la Judería
Seville
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Atocha Hotel
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Zahia
Old Medina, Tangier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parador de Ronda
Ronda
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bibo Suites Oro delDarro
Granada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Guided Visit of Tangier
Private Guided Visit of Tangier
Tangier

These five stars are a direct result of our tour guide, Lina. She was given a tricky assignment - to show us Tangier in three hours or less. She wisely kept us in the old quarter - not only did this mean we were able to see some historical sites and visit some local artisans without spending precious time covering long distances, but this is also where she grew up, and therefore where she was most familiar (and recognized!). Lina was warm, engaging, and knowledgeable about her home neighborhood and the history of Tangier. We had lovely conversations as we meandered the winding streets and somehow left as the proud new owners of two Moroccan rugs.

Quality of Experience
Guides, Drivers and Staff
Transport
There was some confusion as to the timing of our tour and we were consequently left waiting at the ferry terminal for an hour while this was sorted out.
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Nov 29, 2023

Hi Katherine, thank you for taking the time to write this fabulous review! It is a pleasure to know you enjoyed your trip and you left home with lots of incredible memories. I will share the feedback with our guides and team, as we strive to only better our services each day. Wish you all the best, Marta

I travelled to Nepal to visit the Himalayas, ...
Nepal | Nov 10 - Nov 25, 2023

T
Torstein B.
Norway | Reviewed on Nov 29, 2023
I travelled to Nepal to visit the Himalayas, Chitwan and Kathmandu. It was a very memorable experience with a good combination of high mountains, rainforest, busy Kathmandu and last but not least; the Nepali culture. My 5 days trip to the Mustang regionJomsom, Kagbeni, Muktinath and Marpha with magnificent view of the Annapurna range was a wonderful experience. My guide Chhiring Lama had all the local knowledge you can ask for and always made sure that I had a good time and things... Read more

I travelled to Nepal to visit the Himalayas, Chitwan and Kathmandu. It was a very memorable experience with a good combination of high mountains, rainforest, busy Kathmandu and last but not least; the Nepali culture.

My 5 days trip to the Mustang regionJomsom, Kagbeni, Muktinath and Marpha with magnificent view of the Annapurna range was a wonderful experience. My guide Chhiring Lama had all the local knowledge you can ask for and always made sure that I had a good time and things (lodging, food, transportation and more) went well.

Next I went to Chitwan to go on safari in the national park to see the wildlife there. I saw plenty of rhinos and also a tiger. Always exiting.

In Kathmandu I went on a couple of day excursions seeing famous sights and monasteries in the Kathmandu valley.
When travelling, I like not to have all days organized, but to have some days without a program and do what I like.

Kunchok well understood this and let me be do my own things when I wanted to, but was always awailable (on whatsapp) to arrange and assist as required. Perfect.

KimKim ( and their partner Responsible Treks) can be recommended as a competent, service minded and trustworthy partner on your trip to Nepal.

Torstein Bringa

Local specialist: Kunchok Nima

A dream come true
Peru | Nov 11 - Nov 25, 2023

O
Olga S.
Sweden | Reviewed on Nov 29, 2023
I only have great things to say about the trip and everything about it: the planning and organizing and the people that have been involved to make this experience unforgettable. Jessica has been absolutely amazing providing answers to all - sometimes even silly - questions and making sure every single request from our side has been met and included in the itinerary. I must admit, I was a bit worried at first booking such an expensive trip online like this, no receipts, no "actual" people... Read more

I only have great things to say about the trip and everything about it: the planning and organizing and the people that have been involved to make this experience unforgettable. Jessica has been absolutely amazing providing answers to all - sometimes even silly - questions and making sure every single request from our side has been met and included in the itinerary. I must admit, I was a bit worried at first booking such an expensive trip online like this, no receipts, no "actual" people we're interacting with, it felt a bit uncertain. Also, I was worried about the situation in Peru and whether it would be unstable/turbulent there. None of my fears turned out to have any ground and it was the smoothest trip I've ever been on! Well, apart from constantly being sick, but that had only to do with my own immune system :D So my huge appreciation goes out to Jess! Thanks for all the patience with us while drafting out this adventure! Our first guide on the ground was Maykel and he showed us the wonders of the Puno region. He has such a passion for his work, his country and history - it was a pleasure listening to his stories. Then we met Emilia in Cusco and we stayed with her all throughout the Cusco - Machu Picchu - Rainbow Mountain journey. Also her passion and pride for her country and background has rubbed off :) She is such a wonderful and warm person, it was great being taken care of by her during those days. Lastly, in the Amazon region, we were taken care by Carlos and Jaiver, who once again were so clearly in love with the jungle, the nature and their work! Their ability to feel the forest was absolutely mind-blowing - it felt like they could see right through it, when they knew where to turn to find a tarantula in the complete darkness or to spot an iguana up on a treetop when passing by at high speed on a boat (when we came to a halt, it took me a while to see the iguana and I just kept wondering how on earth did they manage to see it so quickly?) but it's just that it's in their blood - and it's fantastic to know that there are people like them living there and taking such loving care of the "lungs of our planet".
Huge thanks to the entire kimkim team for making my dream come true! You're all fantastic!

Hotel Reviews
Tierra Viva Miraflores Larco
Lima

Nice hotel with good location. Quite noisy as the room was right below the kitchen and all the rattling starting at 5am was pretty loud. Also, no windows going out to the street - but only to the inside of the hotel - was a minus.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
the noise
Amaru
Cusco
Authenticity & Character
Location
Staff
Some of the front desk staff weren't particularly friendly.
Cleanliness & Comfort
The rooms weren't clean, the bathroom floor was covered in sand/dust and hair that didn't come from us.
Treehouse
Iquitos

I have a bit of mixed feelings about this one - I both loved it and felt like it was a huge challenge :D First of all, no one told me there would be these hanging bridges at 20 m height that I'd need to cross to get to and out of the room! I'm afraid of heights so to me it was a huge deal to cross it without any security rope attached to me. But then I took it as a way to face and embrace my fears so I dealt with it and got better at it with time :) Secondly, all the wildlife was both fantastic and scary at the same time :D Waking up to the birds' songs at sunrise is the best medicine for us westerners to calm down our boiling stressed out minds, along with watching dozens of various colorful butterflies float around - to me it was like being in paradise. At the same time, being greeted by buzzing flying monsters and creeping lizards on the walls in the bathroom at night was not something for the sensitive souls :D But once again, i took it as a challenge and made myself proud at the end :D The staff was absolutely wonderful. I got very sick upon my arrival and couldn't eat regular food so they cooked me the most delicious chicken broth and mint tea which I think was what helped me recover so quickly. When i did get to finally enjoy the proper food - it was delicious and so nicely presented, like in the most luxurious resorts. To me, despite the sickness, it was a much needed escape to the heart of the nature which helped me relax and completely recover in just a couple of days from all the stress of everyday life.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sonesta Posadas del Inca Puno
Puno
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tierra Viva Machu Picchu
Machu Picchu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Danker
Jessica
Jessica Danker
Local specialist in New York City | Replied on Dec 01, 2023

What a wonderful time! I am so happy that everything went smoothly, and you made some great memories while in Peru. It was so great working with you and planning this trip. Thanks again!

First trip to Japan
Japan | Nov 17 - Nov 27, 2023

M
Mahendri R.
Honolulu, HI | Reviewed on Nov 29, 2023
Planning and booking our trip was really easy with Fei, who was very efficient and quickly responsive. We visited Tokyo, Hakone, and Kyoto, and some of their respective surrounding areas.
Our local guides and our private transportation were excellent. We especially enjoyed Ryoji in Tokyo and Yoshiko in Kyoto. It’s hard to pick favorite sights but the magnificent Fujisan must be mentioned as we had a clear sky when we visited and she was visible in all her glory.
The shrines and palaces...
Read more

Planning and booking our trip was really easy with Fei, who was very efficient and quickly responsive. We visited Tokyo, Hakone, and Kyoto, and some of their respective surrounding areas.
Our local guides and our private transportation were excellent. We especially enjoyed Ryoji in Tokyo and Yoshiko in Kyoto. It’s hard to pick favorite sights but the magnificent Fujisan must be mentioned as we had a clear sky when we visited and she was visible in all her glory.
The shrines and palaces looked spectacular against the Fall foliage.. We were fortunate to have great weather.
Hotels were great, especially Shibuya Excel which was in an awesome location for Tokyo exploration.
Of course nothing can be perfect, but when hitches or problems came up in our itinerary, Fei and her team quickly worked with us to try and make the trip as smooth as possible.
We loved the food, people, and traditions. A lovely first trip to Japan and hope to go again some time.

Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Nov 29, 2023

Hi Mahendri,

Hope you a fantastic day.

Thank you for sharing your amazing experience in Japan with us. We had a wonderful time working and planning with you. We really appreciate your patience and understanding throughout the trip.
We are so delightful to know that you have got the most glorious view for Mt. Fuji. It becomes more colorful during October and November in Japan. It’s one of the best time to travel to Japan. Good luck!

Hope you will come back to Japan soon.

warmest regards,
Fei

All trip was planned per our request and Ib...
Egypt | Nov 16 - Nov 27, 2023

Sailesh
Sailesh P.
West Palm Beach, FL | Reviewed on Nov 28, 2023
All trip was planned per our request and Ibrahim did excellent job. Read more

All trip was planned per our request and Ibrahim did excellent job.

Hotel Reviews
Fairmont Nile city
cairo

Enjoyed our stayed at this hotel.

Authenticity & Character
yes
Location
excellent
Staff
good service
Cleanliness & Comfort
very clean rooms and overall all areas of the hotel
Steigenberger Achti - Luxor
luxor

Overall enjoyed

Authenticity & Character
Location
Staff
Cleanliness & Comfort
M/S MAYFAIR Nile Cruise
Aswan

Excellent cruise experience

Authenticity & Character
Excellent
Location
Great
Staff
Very accommodating and courteous
Cleanliness & Comfort
Very clean
BenBen by Dhara Hotels

Excellent location , in fact one should stay at least for 2 nights to enjoy this hotel

Authenticity & Character
Great
Location
Location of this hotel is on top of the hill with 360 water view
Staff
Great
Cleanliness & Comfort
Clean hotel
The Nile Ritz-Carlton
Cairo

Great Location facing Nile river

Authenticity & Character
Great
Location
Great
Staff
Great
Cleanliness & Comfort
Great
Activity Reviews
Free Day in Cairo
Cairo
Quality of Experience
Transport
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Cairo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Valley of the Queens - Temple of  Habu (Ramses III) - Ramsseum Temple - Check in on Nile Cruise
Valley of the Queens - Temple of Habu (Ramses III) - Ramsseum Temple - Check in on Nile Cruise
Luxor
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Edfou temple and Kom Ombo temple
Visit Edfou temple and Kom Ombo temple
Edfu
Quality of Experience
Food
Guides, Drivers and Staff
West Bank of Luxor (Valley of the Kings - Hatshepsut Temple - Colossi of Memnon)
West Bank of Luxor (Valley of the Kings - Hatshepsut Temple - Colossi of Memnon)
Luxor
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aswan
Aswan
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Disembark Nile cruise & visit Abu Simbel temple
Disembark Nile cruise & visit Abu Simbel temple
Egypt
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Cairo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Karnak Temple and Luxor temple
Karnak Temple and Luxor temple
Egypt
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day tour Alexandria
Day tour Alexandria
Cairo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ibrahim Elaref

Kristy and KimKim were honestly the best in h...
Argentina | Nov 19 - Nov 26, 2023

Shelby
Shelby S.
Dallas, TX | Reviewed on Nov 28, 2023
Kristy and KimKim were honestly the best in helping plan my honeymoon. I was limited in time for planning and Kristy really helped me to plan some great activities. She also helped me to rearrange a few things last minute when our flights were delayed. I really can't recommend using KimKim enough to help maximize your time in a place. One of our highlights was a walking tour all day in Buenos Aires that really helped to acquaint us with the city. We also did an amazing wine tour... Read more

Kristy and KimKim were honestly the best in helping plan my honeymoon. I was limited in time for planning and Kristy really helped me to plan some great activities.

She also helped me to rearrange a few things last minute when our flights were delayed.

I really can't recommend using KimKim enough to help maximize your time in a place.

One of our highlights was a walking tour all day in Buenos Aires that really helped to acquaint us with the city. We also did an amazing wine tour in Valle de Uco that was excellent.

Hotel Reviews
Finca Adalgisa
Chacras de Coria

This hotel is amazing and peaceful. We loved the serene setting. The cooking class here was also amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Design Suites Bariloche
San Carlos de Bariloche

The hotel had a beautiful view, but is quite noisy on the first floors of the buildings. The heated pool was nice. The breakfast was only ok for a 4 star hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nuss Hotel Buenos Aires Soho
Buenos Aires

Very cute room and very cute terrace. Super fantastic location in walkable Palermo. I would definitely stay here again when in Buenos Aires.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
A Wine tour of Valle de Uco
A Wine tour of Valle de Uco
Mendoza

Our guide was fantastic. We went to smaller producer vineyards and they were amazing. Delicious wine.

Quality of Experience
Food
The smoked trout with potato foam was excellent.
Guides, Drivers and Staff
Transport
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Nov 28, 2023

Hi Shelby,

So happy to hear you had a wonderful honeymoon! Thank you so much for your feedback on your experience with us. It was my pleasure helping you navigate your trip. I hope to stay in touch for any future trips to South America. Take care!

Best,
kristy

Agnes was very helpful in setting up our trip...
Rwanda | Nov 19 - Nov 25, 2023

Fuad
Fuad A.
Los Altos, CA | Reviewed on Nov 28, 2023
Agnes was very helpful in setting up our trip. When I initiated the trip, I did not know much about Rwanda, all I knew is that my daughter will be working (public health) there for few months and I wanted to take advantage of her being there to visit. I asked for recommendation. Agnes was helpful in that regards. She made proposals, I checked then and did my own research to decide. Our travel plans were fluid, because there were many factors impacting our flights.
With patience, she...
Read more

Agnes was very helpful in setting up our trip.

When I initiated the trip, I did not know much about Rwanda, all I knew is that my daughter will be working (public health) there for few months and I wanted to take advantage of her being there to visit. I asked for recommendation. Agnes was helpful in that regards. She made proposals, I checked then and did my own research to decide. Our travel plans were fluid, because there were many factors impacting our flights.
With patience, she supported our requests and adjusted the plans to match our schedule.

Hotel Reviews
Onomo hotel Kigali

It is clear that this hotel is catering for high end customers and expats. Overall it was good. But the rooms were extremely small. We tried to stay in one room with two bed, for me and my daughter. It was too cramped. We switched to two rooms. The food is OK but not great. The facilities are not maintain well. They advertise they have a gym, When I went there, only one machine worked, they others were hazards, an accident waiting to happen. They do not provide towels in the gym or the pool, you have to request, they bring it on demand, with a bit of delay. I switched three rooms, each one of them had maintenance issues. Squeaky and wobbly bathroom doors. Leaking faucets. In the last room, the sink plug with sink in and could not be taken out. I had to request technician to come fixed twice. The view from the dining area are superb, the pool area is nice as well. The hotel had a gate and cares need to check in before they enter. It give the feeling of safety.

Authenticity & Character
There is African Rwandan character but they are try ng too hard to be like the west.
Location
Easy to reach from the airport
Staff
Nice and kind
Cleanliness & Comfort
Da Vinci Gorilla Lodge
Musanze

We loved that lodge. The staff was attentive and kind and the lodge is incredibly nice, spacious, the room was humongous surrounded by lush vegetation. The gardens around the building were very nice, and very well maintained. We stayed in this lodge for three nights. The first night were on our own, no other guests. Their loss, our gain. We were treated by the staff very well. They were attentive to our needs. they have dining area down stairs and upstairs, they have sitting area downstairs and upstairs. Wherever we chose to sit in the evening, they immediately brought a movable "stove" to warm the area. The second night, we were joined by others, the staff was as attentive as the previous night. The evening, the local singers/dancers came to the lodge to give a performance. Everyone had good time. They invited us to join in their dancing. Last day we stayed there, we had to wake up very early (before 4:30) they prepared early breakfast for us, and bagged lunch. We went on a long, tough hike. the trail was muddy, it rained the whole day, when we arrived back to the lodge, We did not want to enter because we were so dirty. They insisted and helped, brought a staff help clean our feed and clothes. We had to do our laundry as we were leaving very early next morning. By far the experience in this lodge was the best we had.

Authenticity & Character
They deserve every praise we give them.
Location
Very close to the volcano national park, and to town.
Staff
Very kind and attentive. They best support and service in our entire trip.
Cleanliness & Comfort
Nice main area, nice room and nice ground.
EMERAUDE KIVU RESORT

Very nice location, not as nice as Davinci lodge. The room is very small, it does not fit two independent beds. We had to rent another room.

Authenticity & Character
It is a charming location and decorations.
Location
Excellent location near the lake, the views are incredible.
Staff
Cleanliness & Comfort
Overall very good, but they need to pay attention to maintenance
Activity Reviews
Kigali City Tour
Kigali City Tour
Kigali

Was very nice, We loved the trip to the market, As we liked the stop at the question coffee shop and the gallery. We were supposed to visit the Genocide museum, but an unknown VIP occupied the museum and we could not enter that day. Peter P, our driver and guide was incredible throughout the trip. He was helpful, knowledgeable and patient with all our questions. We loved him dearly.

Quality of Experience
Guides, Drivers and Staff
Peter was great, I wish there are 6 stars
Transport
The car was good through out the trip.
Golden Monkey Trekking Experience
Golden Monkey Trekking Experience
Volcanoes National Park

Overall, this experience was great. We started as all the trip to the Rwandan National Parks by going to the Headquarter, after a short briefing, we were driven to the starting point, we met the guide and porters. From there a short hike through nice farming field. we arrived to the edge of the forest. The monkeys rushed out to greet us, or to steal potatoes. All we needed to do was to stand and watch the monkeys. After some time on the edge of the forest, our guides recommended that we cross the short bridge to the forest. Monkeys there were thriving, many of them going about their business, some played, some stood around as if posing for our cameras. We saw at lease two mothers with tiny babies, the guide mentioned one of them was one week old. This was definitely one of the highlights of our trip.

Quality of Experience
We were surrounded by monkeys, eating, playing and coming so close to us.
Guides, Drivers and Staff
Our driver/guide was great through out the trip.
Transport
Everything was on time.
Cultural Village Visit
Cultural Village Visit
Volcanoes National Park

This visit was very informative and nice. We do appreciate that us visiting such place may help give people some employment and income and prevent them from reverting to poaching in the forest. But I cannot prevent the feeling that the whole thing is staged.

Quality of Experience
Guides, Drivers and Staff
Peter was great
Transport
. . . . . he was always there for us.
Hiking Mt. Bisoke
Volcanoes National Park

This hike was an experience for the ages. We are experienced hikers and have been on big mountains and in very difficult conditions. As we started the hike, rain started falling down. When we entered the forest, around 8:00Am, it ws pouring, the trails filled up with water. When we were asked at the beginning of the hike if we needed a porter, we, my daughter and I said, naively, we will take one, as we had only one backpack. Our guide asked as many porters to come with us as guests. This was a very wise decision. soon all of the guests discovered that, the porters' support is essential. They are young, strong and knowledgeable with the terrain and vegetation. The rain was relentless, the dirt turned into slicky mud, water was rushing down the trail. our porters and guides, were great at finding paths side stepping the most difficult parts. When we reached the top, we were grateful that we had the guides and the porters, but it was foggy and windy and because we were soaked in water from the rain and from the stepping in the rushing water, we took the mandatory picture and heading down. The fog prevented us from seeing the crater lake. Going down was even more difficult than going up. Again the porters were great at helping, supporting and steering us to the safest paths, All the guests said at the end that this experience will stay with us the rest of our lives.

Quality of Experience
Because of the rain, it was an exception experience.
Guides, Drivers and Staff
Peter was always great.
Transport
Same
Drive to Nyungwe Forest
Drive to Nyungwe Forest
Rwanda

It was just a long drive from the north to the south. Our driver and guide was great in answer our questions and entertaining us during the drive, but the drive itself was nothing special.

Quality of Experience
nothing special in the drive
Guides, Drivers and Staff
Transport
long drive
Nyungwe Forest Canopy Walk
Nyungwe Forest Canopy Walk
Nyungwe

We came to the forest on the designated day, but we decided not to take the walk that day and deferred it to the drive back home. It was raining and we wanted to enjoy the walk. We agreed with our guide, Peter, that we will need to pay the entrance fee again. When we came the next day, the weather was nice. The walk itself is VERY short, nothing special about the hanging bridges for anyone who visit a forest. The bridges are very short compared to the 2km long hike. The park guide, the one who works for the forest, was annoying, he started hinting that in order to answer any question he needs 20USD. not once but multiple times. The guides and porter should know that this is a bad way to get any tip.

Quality of Experience
not taking it. or recommend to the forest to take out the bridges altogether
Guides, Drivers and Staff
Our driver was great
Transport
same regarding the car/driver
Bird watching in Nyungwe forest
Nyungwe

The guide, Oscar, from the forest service was great and knowledgeable. Our own guide, Peter, joined us in this walk and birdwatching, he was helpful and knowledgeable as well. It was a great experience. He, as should be, was patient. At the beginning of the walk, we heard several birds, but not always saw them. then we turned the corner and were rewarded by money birds, several times. Also, the walk was at the edge of the forest on a small dirt road adjacent to the tea plantations. with farmers collecting the tea leaves. which was a bonus. I do bird watching on a weekly basis, this experience was exceptional.

Quality of Experience
Oscar (park guide) and Peter (our guide) were great.
Guides, Drivers and Staff
Peter was great
Transport
and his car was great as well.
Chimpanzee tracking in Nyungwe national park
Chimpanzee tracking in Nyungwe national park
Nyungwe

With patience, we were rewarded with a great experience. We watched several Chimpanzees from a close distance. The Park guide warned us before the trekking started that sometimes, it takes time for them to locate the chimps. and that we may need to move from place to place. She was in constant communication with the trackers (Apparently, there are 35 of them who work in the part and help locate the chimps, before the tourist come) nd qt time we had to just stay still auntil she get the signal. There was one/two false alarms. Finally, we reached a place where there three chimps, but they were at the treetop, we could see them but not clearly. As we started going back, she got a signal that some chimps are at a certain location, she dispatched one of the porter/trackers on a short cut. The rest went slower on the main path. The tracker, was very fast, almost sprinting up the hill, causing us to huff and puff and profusely sweat. but we were reward with chimps, climbing down an high tree, stopping to eat, Hanging around for a while as if posing for out cameras. Very nice.

Quality of Experience
patience by the guide and tourist and expertise by the trackers.
Guides, Drivers and Staff
Peter was great
Transport
and his car was great
Local specialist: Agnes Mirembe
Agnes
Agnes Mirembe
Local specialist in Uganda | Replied on Nov 29, 2023

Thank you so much for the review and the in-depth insight about the lodges.

Every Person associated with this trip in Egy...
Egypt | Nov 16 - Nov 27, 2023

Mahesh
Mahesh P.
West Palm Beach, FL | Reviewed on Nov 28, 2023
Every Person associated with this trip in Egypt were awesome, they all went beyond to make our trip a memorable one.
Could not be any better.
Very good planning and coordination.
Read more

Every Person associated with this trip in Egypt were awesome, they all went beyond to make our trip a memorable one.
Could not be any better.
Very good planning and coordination.

Hotel Reviews
Fairmont Nile city
cairo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Steigenberger Achti - Luxor
luxor
Authenticity & Character
Location
Staff
Cleanliness & Comfort
BenBen by Dhara Hotels
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Nile Ritz-Carlton
Cairo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
M/S MAYFAIR Nile Cruise
Aswan
Location
Staff
Cleanliness & Comfort
Activity Review
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Pyramids, Sphinx, Sakkara, Memphis and camel ride
Cairo
Local specialist: Ibrahim Elaref

Why travelers love kimkim

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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.