Kimkim Trip Reviews

4.8
Based on 16,542 ratings
Read 16,542 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

My wife Miriam and I have traveled the world ...
Finland | Aug 22 - Sep 9, 2023

D
David L.
Des Moines, IA | Reviewed on Sep 16, 2023
My wife Miriam and I have traveled the world together for the last 40 years. Usually independent, self-guided. An occasional small group tour. We asked kimkim to plan a 3 week private trip to Finland. August/September. Goals: to experience out of the way rural and urban destinations, visit skilled artisans in their workshops, sample good food, both hearty and simple, and learn what gives Finland its special character. To fill every day’s schedule completely/sensibly, but with... Read more

My wife Miriam and I have traveled the world together for the last 40 years. Usually independent, self-guided. An occasional small group tour.

We asked kimkim to plan a 3 week private trip to Finland. August/September. Goals: to experience out of the way rural and urban destinations, visit skilled artisans in their workshops, sample good food, both hearty and simple, and learn what gives Finland its special character.

To fill every day’s schedule completely/sensibly, but with time/flexibility to veer off and see what was around the next corner.

Kimkim’s Moonika delivered exactly what we wanted.

And then some.

We explored fantastic landscapes, met intriguing people. Each day was singular and always in a different way than any before.

Studied with the most amazing artisans who shared details of their time-honored family trades, workshops, sometimes centuries old. A contemporary leather handbag designer/craftswoman personally demonstrated how she produces her beautiful work and sources her supplies.

Helped bake a favorite dessert with just picked berries … which, still warm from the oven, we enjoyed at the end of an action packed visit with a nationally recognized artisan family.

Bear watching in overnight wetlands blind • day trip to Estonia • Iitalia factory • sleeper train to Rovaniemi • dogsledding training tips • learned the different shapes and fuzz on reindeer antlers

While large groups of tourists plodded by, our local nature guides stopped to point out unique Finnish plants, trees, insects, rocks … and told a beloved folk story about the bird that just swooped by.

We learned the names of everyone’s family at home … their pets, too.

Thanks, Kimkim and Moonika, for making it all happen.

Fantastic.

David and Miriam
USA

Hotel Reviews
Overnight Train

Old-fashioned but totally contemporary and fun. Best night of sleep over all the nice hotels. Wish we could go again.

Authenticity & Character
Location
Staff
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Park Hotel Turku
Turku

The Park Hotel was a highlight. It was different from the modern ones and we loved the old one.

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Location
Staff
Cleanliness & Comfort
Kurula's Resort
Pyhätunturi

The resort was the best. It'll be exceptional when it's done. The staff was superb and accommodating.

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Location
Staff
Cleanliness & Comfort
Activity Reviews
Arctic Wilderness Hike (Summer)
Arctic Wilderness Hike (Summer)
Rovaniemi

Easy to rate - because Barbara was hands down the best trail guide ever. Funny, smart, forward thinking ... plus taught us to use a fire starting flint, shared amazing stories and nature details from start to finish. But - we taught HER how to make a Finnish variation of our traditional "smore". Substitute a ginger cookie, delicious Finnish chocolate and strawberry flavored marshmallows for the traditional plain old graham crackers, dull American chocolate and white marshmallows ... grilled over a fire started with her flint.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aurora Adventure at Lake Pyhäjärvi
Aurora Adventure at Lake Pyhäjärvi
Pyhä

Our guide "tried hard" but no aurora seen that night. But exceptional fun sitting around fire at his house with his devoted dogs, learning about his family and talking "horses". Visited stables andsaddle room of what might be the farthest north "western horse" operation. Unexpected fun,

Quality of Experience
Guides, Drivers and Staff
Transport
Porvoo Design Tour
Porvoo Design Tour
Helsinki

My guide got mixed up with another group but the hotel staff and everyone involved were so helpful and friendly, turning the situation into a really fun memory.

Quality of Experience
Guides, Drivers and Staff
Transport
Picnic Cruise along the Aura River
Picnic Cruise along the Aura River
Turku

Despite the rain, the guide made it fun and interesting. The cruise was a highlight.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Industrial Past of Tampere
The Industrial Past of Tampere
Tampere

The tower was super and the local craft shop was interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Finnish Legends and Stories Around the Fire
Finnish Legends and Stories Around the Fire
Rovaniemi

The workshop was an unexpected highlight and the stories around the fire were in-depth, really interesting, and not touristy at all. The guide was passionate and knowledgeable, which made the experience even more special.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bird & Wildlife Watching Tour
Bird & Wildlife Watching Tour
Pyhä

The Bird & Wildlife Watching Tour was superb, the guide was retired military and passionate about nature. The Aurora Adventure was fun, despite not seeing the lights.

Quality of Experience
Guides, Drivers and Staff
Transport
Kuusamo to Pyhä Transfer with a stop at a Husky Farm
Kuusamo to Pyhä Transfer with a stop at a Husky Farm
Finland

This was one of the very best stops of the entire trip! The hosts spent endless time with us. Super memories of lots of dogs barking, people laughing … and learning so much.

Quality of Experience
Food
Guides, Drivers and Staff
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Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Oct 02, 2023

Hello David and Miriam,

Thank you very much for your feedback and I'm glad to hear you had a good time on your trip with us. It was so nice to meet you in person here in Tallinn and sit down for a quick chat. Thank you for booking your trip with us and I hope to have you as our guests again in the future.

All the best,
Moonika

Fabulous trip to Portugal planned for us by R...
Portugal | Sep 2 - Sep 15, 2023

Janet
Janet M.
Lubbock, TX | Reviewed on Sep 16, 2023
Fabulous trip to Portugal planned for us by Rita! The hotel choices were excellent and just what we were looking for, the transportations services were always on time and without any glitches, the tours were all super fun and we especially enjoyed lunch at the Quinta in the Douro valley where the owner of the Quinta met us for lunch and did a wine pairing for us. All our guides were great and Paulo Pires planned an outstanding touring day for me.
Rita was communicating with us before,...
Read more

Fabulous trip to Portugal planned for us by Rita! The hotel choices were excellent and just what we were looking for, the transportations services were always on time and without any glitches, the tours were all super fun and we especially enjoyed lunch at the Quinta in the Douro valley where the owner of the Quinta met us for lunch and did a wine pairing for us. All our guides were great and Paulo Pires planned an outstanding touring day for me.
Rita was communicating with us before, during and after the trip. She was always very prompt in responding to questions and emails. I would plan another trip with Rita in an instant and would highly recommend her.

Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Sep 18, 2023

Hi Janet,
Thank you so much for such a lovely review! It was a real pleasure for me to help you plan this wonderful trip to Portugal. Your happiness is what makes my work worth it!! I'm so excited to help you plan your future trips :)
A giant thank you from the Espíritu Travel family!
Rita

Mind your time in Ireland
Ireland | Aug 28 - Sep 8, 2023

Kerrick
Kerrick M.
Broad Ripple, IN | Reviewed on Sep 15, 2023
Overall, the trip was absolutely amazing. Shauna was very easy to get a hold of, and it was a great advocate for us throughout our trip. We loved staying in Glendalough and seeing the ring of Kerry was mind blowing. We would definitely do this again, especially with the assistance of Our guide. The only issue that we ran into was that when we arrived in Dublin, we went to go pick up our rental car, and the rental car company did not tell us if there was a time limit on the pick up. So, we... Read more

Overall, the trip was absolutely amazing. Shauna was very easy to get a hold of, and it was a great advocate for us throughout our trip. We loved staying in Glendalough and seeing the ring of Kerry was mind blowing. We would definitely do this again, especially with the assistance of Our guide. The only issue that we ran into was that when we arrived in Dublin, we went to go pick up our rental car, and the rental car company did not tell us if there was a time limit on the pick up. So, we arrived at noon , and our car was already rented out to somebody else so we had to rent a more expensive vehicle for our trip.

Hotel Reviews
Glendalough Hotel
Co. Wicklow

My stay at the Glendalough Hotel was truly amazing. The hotel was incredibly nice and the dinner there was absolutely delicious. The whole ambiance of the place was quite scenic and it gave me the opportunity to mingle with locals as well as other tourists.

Authenticity & Character
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Cleanliness & Comfort
Parkavon Hotel

The hotel was comfortable but the communication was a bit of a hassle. However, after reaching out to Shauna, my travel specialist, she was able to help me out!

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Location
Staff
Cleanliness & Comfort
Dingle Harbour Lodge B&B
Dingle Town, Co. Kerry

Dingle Harbour Lodge B&B was nothing short of wonderful. Upon arrival, the host saw that we were booked for a single room, but kindly upgraded us to a double room at no extra cost. The food, especially the breakfast, was delicious. The host was very kind and provided us with some great recommendations. We even got to hold baby lambs at a nearby spot! I

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Location
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Maldron Hotel Sandy Road Galway
Galway

The Maldron Hotel on Sandy Road was a bit of a disappointment. The hotel itself was outdated and there was a leak in the shower that dripped cold water from the ceiling.

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Local specialist: Shauna Brazil

A great decision to use KimKim
Iceland | Sep 1 - Sep 11, 2023

Marianne
Marianne W.
Hoover, AL | Reviewed on Sep 15, 2023
Adam was so helpful in planning our trip around the Ring Road. He reserved wonderful lodging for us each step of the way and gave us a daily guide to follow. We quickly learned how to make the most of each stop and enjoy all the beauty and wonders of the grand island. We saved so much time, energy, and money putting the planning into the hands of KimKim. We have no regrets. Read more

Adam was so helpful in planning our trip around the Ring Road. He reserved wonderful lodging for us each step of the way and gave us a daily guide to follow. We quickly learned how to make the most of each stop and enjoy all the beauty and wonders of the grand island. We saved so much time, energy, and money putting the planning into the hands of KimKim. We have no regrets.

Hotel Review
Hotel Huni
Húnavallaskóli

This remote guest house comes with a 9 hole golf course and walking trails to the beautiful beach. The food, service, cleanliness were fantastic

Authenticity & Character
Location
Beautiful location
Staff
Cleanliness & Comfort
Activity Review
The Geothermal Vok Baths
The Geothermal Vok Baths
Iceland
Quality of Experience
Guides, Drivers and Staff
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 15, 2023

I'm delighted to hear you had a fantastic trip and enjoyed Iceland. Thank you for your kind words and trust. It was a pleasure working with you!

Trip was amazing, and our local specialist, E...
Italy | Sep 5 - Sep 12, 2023

J
Jeff A.
Hermosa Beach, CA | Reviewed on Sep 15, 2023

Trip was amazing, and our local specialist, Elena, was fantastic. We even made some changes mid-trip, and it was not an issue at all. Elena handled it all. 5 stars!

Local specialist: Elena Del Vecchio

This was one of my all-time favorite vacation...
Chile | Sep 8 - Sep 14, 2023

M
Melanie A.
Coney Island, NY | Reviewed on Sep 15, 2023
This was one of my all-time favorite vacations. Normally I plan every detail of my vacation, but both myself the friend with whom I was traveling didn’t really have the bandwidth to plan this one. I was a little hesitant about using kimkim, but it turned out to be a really great decision. Jesse was extremely responsive and receptive to our what we wanted. She was always quick to answer our questions and always very helpful. The activities she planned for us both in Santiago and San Pedro de... Read more

This was one of my all-time favorite vacations. Normally I plan every detail of my vacation, but both myself the friend with whom I was traveling didn’t really have the bandwidth to plan this one. I was a little hesitant about using kimkim, but it turned out to be a really great decision. Jesse was extremely responsive and receptive to our what we wanted. She was always quick to answer our questions and always very helpful. The activities she planned for us both in Santiago and San Pedro de Atacama were top notch. The day trips were amazing, and we have nothing but good things to say about the many tour guides who made it possible. Both the booked hotels were spotless, comfortable and located near the towns’ centers.

My only caveat would be to look into the altitude and weather conditions of some of the day trips planned. If you’re not acclimated to high altitudes, it can be pretty rough to go from 7200 ft above sea level to 14,000 fly in the span of a couple of hours. Inquire whether the guides carry oxygen in the case of an emergency. Also, the drivers in San Pedro de Atacama are maniacs, and so you should maybe have a dare devil streak so that you don’t have a coronary when they take a steep turn at 10,000 ft up on a narrow switchback road at 50 mph.

Hotel Reviews
NH Ciudad de Santiago
Santiago

The hotel room was bigger than my apartment. It was clean and bright, and the staff was all very friendly. Their breakfast lay out was excellent. It was also located in a less touristy area of the city, which I prefer.

Authenticity & Character
Location
Staff
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Hotel La Cochera
San Pedro de Atacama

The staff was so friendly, and the hotel was so comfortable and cozy. They put out a good breakfast, and everything is spotless. It’s also very close to the main street, but far enough away to avoid the noise. Highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama

This is a fairly easy trek (if you’re acclimated to the elevation) through a really beautiful landscape. Our guide, Julia knows a lot about the mineral composition and ecosystem of the desert. Highly recommend (they give you Pisco at the end!)

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Chile

Claudio was so knowledgeable and showed a really deep love for his city. The tour is brief, but gives you a good lay of the land. It was a really great way to get introduced to the city!

Quality of Experience
Guides, Drivers and Staff
Transport
Stargazing Experience
Stargazing Experience
San Pedro de Atacama

I can’t recommend this highly enough. It was so, so amazing and the men giving the lessons were so passionate about the subject. It really was one of the most beautiful skies I have ever seen. We were also given snacks (with homemade jam and mayonnaise made by one of the men’s mothers) and wine, and got to sit around a fire while we ate and drank. It was a very special tour and I would do it again if I returned To San Pedro.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

Chaxa lagoon was stunning, and watching the Flamingos was just amazing. The other lagoons were very beautiful (although it was so extremely windy it wore me down). We didn’t actually see the mentioned villages, but it was still a really good day

Quality of Experience
Food
Guides, Drivers and Staff
The drivers drive entirely to recklessly on dangerous mountain roads
Transport
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

I think Berto was our favorite guide of the trip. He knew so much about the geysers and seemed to really love them. The geysers themselves were so beautiful and strange. We also got to see a wetland and a small village called Machuca. It was a really great trip!

Quality of Experience
Food
Guides, Drivers and Staff
The drivers in San Pedro are nuts—don’t sit by the window if you don’t feel like being in fear for your life
Transport
Puritama Canyon Trek
Puritama Canyon Trek
San Pedro de Atacama

This was a fairly easy hike (unless you don’t like a bit of rock scrambling) in a really beautiful landscape. It was an amazing way to end the day. The warm water pools are currently closed, but we went to a spot with cold water bathing. I loved it! The canyon is truly spectacular!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Sep 15, 2023

Hi Melanie,

Thank you for the kind review and I'm so happy you enjoyed your trip :) I'll definitely have a word with our operator in Atacama about their drivers so they're more cautious!

All the best in your future travels,
Jesse

An overall great experience
Costa Rica | Aug 12 - Aug 19, 2023

Ioannis K.
Ioannis K. A.
the Netherlands | Reviewed on Sep 15, 2023
Great overall experience with a good balance of beaches and mountains. The highlight of this tour was probably my interaction with the local people. My guide in Buena Vista Lodge, the host Roger in Malejus Lodge and the instructors during my surf lesson. Read more

Great overall experience with a good balance of beaches and mountains. The highlight of this tour was probably my interaction with the local people. My guide in Buena Vista Lodge, the host Roger in Malejus Lodge and the instructors during my surf lesson.

Hotel Reviews
Hilton Garden Inn, La Sabana
San José

This a great value-for-money deal. The hotel is located apx 20 minutes away from the airport (depending on traffic), it's very clean with all standard amenities, good cruising although not particularly local, great breakfast and very helpful personnel.

Authenticity & Character
Nothing bad about it but nothing exceptional either. A standard 4-star hotel.
Location
20 minutes drive away from the airport
Staff
Cleanliness & Comfort
Buena Vista Lodge
Guachipelín

Amazing people working in this 142 acres of excellence. My Mountain room was spacious and clean and although there is no AC, it wasn't needed when I was visiting. There are many activities to do and I did most of them: tubing, hanging bridges, ziplining. Breakfast was great but otherwise, the restaurant offered food is nothing exceptional and quite pricy. With no available markets in the close proximity that can be an issue for some people.

Authenticity & Character
Everything is made with a lot of love and care.
Location
The location is great if you opt for a connection with nature but remote otherwise.
Staff
The people working here were all very friendly and ready to assist me.
Cleanliness & Comfort
The room was not exactly spotless.
Hotel Pasatiempo
Tamarindo

Nothing great and nothing bad. This accommodation is the perfect average but it is affordable, clean and in a good location.

Authenticity & Character
Pretty plain in terms of authenticity
Location
Good overall location with very good proximity to a supermarket and 5 minutes walk from the beach.
Staff
Stuff was very helpful
Cleanliness & Comfort
The bathroom was not so clean unfortunately
Malekus Mountain Lodge
Rincon De La Vieja

An amazing experience! Rosie and Roger dreamt of a place where humans could connect with nature and they accomplished something extraordinary. I have nothing but compliments for this place.

Authenticity & Character
Roger and Rosie have well-thought everything out—truly unique place.
Location
A bit remote but this is expected for this accommodation. The purpose of your stay here should be to disconnect.
Staff
The guests are two of the most welcoming people to have ever met.
Cleanliness & Comfort
Spotless!
Activity Reviews
Private Surf Lessons at Tamarindo Beach
Private Surf Lessons at Tamarindo Beach
Tamarindo

This was my first time surfing. The instructors took about 20 minutes to prepare/inform me about safety and technic and then we jumped in the water. The guides were all super friendly giving me feedback after every attempt to surf:)

Quality of Experience
The organization, guides and overall experience was great
Guides, Drivers and Staff
Self-guide to Explore La Leona Waterfall Hiking
Self-guide to Explore La Leona Waterfall Hiking
Rincón de la Vieja

Very easy to find, the people working at the front desk speak good English and the guide (although super young) was very helpful and friendly.

Quality of Experience
The final part is the best . . .
Guides, Drivers and Staff
Very friendly guide tried to make my experience as memorable as possible
Local specialist:

Dingle walk
Ireland | Sep 3 - Sep 10, 2023

R
R T.
San Jose, CA | Reviewed on Sep 15, 2023

Dean and other members of the team were professional. They were able to accommodate our last minute requests.

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Sep 18, 2023

Thank you for taking the time to write a review and for your kind word.

We are glad to hear you had a great time in Ireland and you enjoyed every aspect of your trip.

We hope to welcome you back to Ireland in the future.

Kind Regards

Dean

Dana to Petra and Wadi Rum highlights
Jordan | Sep 1 - Sep 13, 2023

eileen
eileen h.
Ireland | Reviewed on Sep 15, 2023
The highlights of our trip were the Dana to Petra hike trails where we were looked after by Mohammed and his team. The landscape was stunning but the team knowledge, catering and guiding was top class in terms of service. We also loved our trip to Wadi Rum Bedouin camp where Suleiman was a lovely guide for us. Our driver, Yazeed was great too.
Jordan is a wonderful and hospitable destination.
Read more

The highlights of our trip were the Dana to Petra hike trails where we were looked after by Mohammed and his team. The landscape was stunning but the team knowledge, catering and guiding was top class in terms of service. We also loved our trip to Wadi Rum Bedouin camp where Suleiman was a lovely guide for us. Our driver, Yazeed was great too.
Jordan is a wonderful and hospitable destination.

Hotel Review
Enjoy Desert camp
Wadi rum

All the comforts in the wild and remote beauty of the desert. Simple but lovely and friendly service from Suleiman and all the staff at this site. Set in a stunning location, plenty to do while also allowing great chill time around the camp fire or admiring the stars from comfort of the veranda. Great food and super clean.

Authenticity & Character
Peaceful, authentic and very well serviced
Location
Deep in the desert
Staff
So helpful and friendly
Cleanliness & Comfort
Private bathroom with running water. Large bed with very clean linen.
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Sep 15, 2023

Hello Eileen
thank you so much for the time you took to post this lovely review.
Stay well and safe.
Samir

Nothing but Norway!
Norway | Sep 5 - Sep 14, 2023

P
Paivi A.
Canada | Reviewed on Sep 15, 2023
Great trip all around. Our guide (Louis) was knowledgable and calm. He showed us some great views, taught us some history of Norwegian farming etc. We did a hike with him in Aurland.
The rib boat excursion was the most memorable with a guide named Theo (Australian)? The trip to the fjords and the waterfalls were fantastic and intimate. Loved the entire experience.
Our own planned hike up a mountain in Bergen was, breathtaking. It took some time but worth every step.
Oslo is vibrant and...
Read more

Great trip all around. Our guide (Louis) was knowledgable and calm. He showed us some great views, taught us some history of Norwegian farming etc. We did a hike with him in Aurland.
The rib boat excursion was the most memorable with a guide named Theo (Australian)? The trip to the fjords and the waterfalls were fantastic and intimate. Loved the entire experience.
Our own planned hike up a mountain in Bergen was, breathtaking. It took some time but worth every step.
Oslo is vibrant and full of art. It was our port of entry and well worth the few days spent there.
Norway is truly a beautiful country, full of polite and somewhat reserved people until they get to know you.
I would come back and rent a camper van to experience more of the country side

Hotel Reviews
Thon Hotel Astoria
Oslo

Sorry, too jet lagged to recall much of it.

Authenticity & Character
Location
Close to everything.
Staff
Cleanliness & Comfort
Vangsgaarden Gjestgiveri
Aurland

Wonderful little surprise in this little town. Helpful staff, nice beds and peaceful.

Authenticity & Character
It has Norwegian charm and character with friendly staff and good food. Breakfast was beyond good!
Location
If you like the countryside and quiet it is a perfect spot. Good hiking close by. Floating sauna on the docks.
Staff
The staff went out of their way to make everyone comfortable.
Cleanliness & Comfort
Everything was clean and comfortable.
Kviknes Hotel
Balestrand

Located conveniently by the water and docks to catch the ferries. Nice views. A tad pricey.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bergen Børs Hotel
Bergen

Close proximity to city centre and fish market. The main restaurant is a piece of art in itself.

Authenticity & Character
Location
Staff
Extremely helpful and knowledgeable front desk staff.
Cleanliness & Comfort
Activity Reviews
Waterfall Hike Overlooking Aurland
Waterfall Hike Overlooking Aurland
Aurland

The hike was good. Our guide was calm, kind, knowledgeable and fun to walk with. Had some issues with ticks. My husband ended up with 3 on him which we quickly removed. The path got slippery and muddy by the falls but the scenery was outstanding and it was a good way to learn about the agriculture and history of Norway and the region.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked to meet him. There was no transport.
Fjord Safari Taste
Fjord Safari Taste
Norway

Exciting and intimate with a great guide. Saw lots of nooks and crevices most big boats can’t get to. Loved our guide.( Theo) He’s a story teller with interesting details on the fjords and area. I was warm and comfortable in our suits. Loved the wind in my face.

Quality of Experience
Well educated on the area
Guides, Drivers and Staff
Everything
Transport
Fast and efficient
Guided Fjord and Glacier Tour
Guided Fjord and Glacier Tour
Norway

Unfortunately our trip was on a cloudy,wet day so the views of the glacier was limited. However…..the museum was superb with a panoramic movie which I loved and the building itself.

Quality of Experience
KIM KIM was on top of it all and very supportive during some minor hiccups.
Guides, Drivers and Staff
Transport
The Norwegian train system is efficient, on time and clean.
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Sep 15, 2023

Dear John and Paivi,
Thank you very much for your nice and detailed feedback. :)
I hope you will have long lasting memories from this trip to the majestic Fjords of Norway.
It was a great pleasure to cooperate with you before and during your journey.
Please do not hesitate to contact me if you want to travel again in this beautiful country.
I wish you and your family all the best.
Mathia

I would highly recommend this company
Costa Rica | Sep 6 - Sep 14, 2023

Yelena
Yelena S.
Castro Valley, CA | Reviewed on Sep 15, 2023
My husband and I are very happy with the trip we took to Costa Rica. It was such an amazing experience. We did variety of tours that included waterfalls, volcano hike, thermal pool day pass, lots of rainforest walks with plenty of animals to see, beach time. We had great experiences with the tours, very knowledgeable tour guides that made the tours fun. Hotels that we choose were also pretty good with tasty food options and free breakfast. I love about Kimkim how they planned the trip for... Read more

My husband and I are very happy with the trip we took to Costa Rica. It was such an amazing experience. We did variety of tours that included waterfalls, volcano hike, thermal pool day pass, lots of rainforest walks with plenty of animals to see, beach time. We had great experiences with the tours, very knowledgeable tour guides that made the tours fun. Hotels that we choose were also pretty good with tasty food options and free breakfast. I love about Kimkim how they planned the trip for us. From the beginning they answered my questions, were very responsive, made adjustments based on our budget and requests, made recommendations what tour to choose and when. Able to answer questions about the country such as currency, charging ports, weather. Very knowledgeable in trip planning. I would book a trip with them again. It’s worth the money.

Hotel Reviews
Hotel Presidente
San José

Hospitable workers, clean room, amazing jacuzzi, tasty breakfast. Pretty place.

Authenticity & Character
Location
In center of town, close to airport
Staff
Cleanliness & Comfort
Arenal Country Inn
La Fortuna

Hospitable workers, clean room, tasty breakfast and beautiful location. Nice pool. Negative: poor lighting in the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Heliconia
Monteverde

Very beautiful place. Room with a beautiful view. Very spacious and clean. Good breakfast, nice staff. Negative: bathtub plunge didn’t work so it kept draining the water, no space in bathroom for personal hygiene items and poor lighting. But overall we would stay at this location again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Hospitable workers, clean room, tasty breakfast which was included. Lunch and dinner and drinks to buy but also pretty good. Beautiful view of the ocean. Has a pool but very strict on the close time which is 730/8pm. Provide beach towels. Location central to the tours we took. Negative: poor lighting in the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Delta Hotels by Marriott San José Aurola
San José

We stayed at the place for 6 hours to rest before flying out back home. Clean room with AC, friendly staff. In center of San Jose. Negative: poor lighting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
San José City Tour
San José City Tour
San José

The tour guide gave us information in the car and then told us to get out of the car and look around at the location we stopped at. We stopped at 3 places and rest of the time we sat in the car looking out the window. We would not recommend THIS tour company for San Jose tour .

Quality of Experience
Food
Lunch we paid for it but the recommendation for lunch was good.
Guides, Drivers and Staff
Transport
Waterfall & Volcano Hiking Adventure with Lunch
Waterfall & Volcano Hiking Adventure with Lunch
Arenal/La Fortuna

The tour guide was great. Very knowledgeable and took as many photos as we wanted of us. Provided great knowledge of the places we saw.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Springs Hot Springs
The Springs Hot Springs
Arenal/La Fortuna

This place is soo amazing and pretty. It has lots of pool options with different temperatures. There were bars in each pool section. Very pretty views. Nice staff. Negative: the included dinner didn’t have good options. The food we choose wasn’t great.

Quality of Experience
Food
Drinks were good but included dinner options weren’t.
Guides, Drivers and Staff
Transport
Sloth & Bird Hike
Sloth & Bird Hike
Arenal/La Fortuna

The tour guide was very knowledgeable. We saw 4 sloughs, bats, frogs, insects and different plants/trees. Pretty good tour.

Quality of Experience
Guides, Drivers and Staff
Transport
TreeTram, Hanging Bridges & Zipline Adventure
TreeTram, Hanging Bridges & Zipline Adventure
Monteverde

This was a fun activity. Great staff and your guides. Very knowledgeable. The zip line staff made us comfortable and safe during the activity. We saw monkeys, snakes, slough, plants/trees in the cloud forest.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee Experience and Nighttime Nature Walk
Coffee Experience and Nighttime Nature Walk
Monteverde

The tour guide taught us about coffee, gave us samples to drink, showed us how to extract sugar from sugar cane, provided a sample of a sugar cane drink. During the night hike we were able to spot different birds, a snake and insects, frogs.

Quality of Experience
Guides, Drivers and Staff
Transport
Picked us up 30 min late because the drive couldn’t find the hotel.
Full Day Waterfall Adventure
Full Day Waterfall Adventure
Costa Rica

This was an amazing tour. We had a driver and two young tour guides who were fun, knowledgeable but at the same time respected us. On this tour you visit different waterfall locations that you can jump into the waterfall pool including a waterfall slide. My husband loved jumping off the waterfall but I decided to just swim/cool off in the water just because I am afraid if heights. The tour guides showed my husband how to jump safely and provided clear instructions. The tour guides didn’t push me to do stuff that I didn’t feel comfortable with. We had a delicious lunch at a tilapia farm and headed to a secluded beach. We had a coco loco drink and swam at the ocean. We had an amazing time this paddle 9 company.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio

Guide was very knowledgeable and fun. In the park we were able to spot monkeys, sloughs, crabs, birds and different types of plants/trees. We had option to stay at the beach and swim but we didn’t have the time as we had to check out and get transferred to San Jose for our departure. But we were still able to see the beach and take photos.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

Perfect tours, exceptionally well planned, we had to just go with the plan which was great but allowed us to explore as we wanted
Greece | Sep 4 - Sep 11, 2023

Jason
Jason S.
Charlotte, NC | Reviewed on Sep 15, 2023
Everything from planning the trip to its execution went smoothly. It was a fantastic way to see such a beautiful land and people, with guided tours, great rental vehicle, and excellent hotels. All of our tour guides gave us such a personal experience and I am not sure we could have had such a great time without KimKim and Chris' planning. It was great to know everything was laid out all we had to do was show up, and explore as we wanted in between. It doesn't do it justice, writing... Read more

Everything from planning the trip to its execution went smoothly. It was a fantastic way to see such a beautiful land and people, with guided tours, great rental vehicle, and excellent hotels.

All of our tour guides gave us such a personal experience and I am not sure we could have had such a great time without KimKim and Chris' planning. It was great to know everything was laid out all we had to do was show up, and explore as we wanted in between.

It doesn't do it justice, writing this review, I certainly stand by KimKim and believe you should experience it firsthand. Also, the price was phenomenal and so was the transparency of the planning, and agency.

Chris, thanks for giving us such a wonderful journey and we'll be in touch soon!

Hotel Reviews
Achilleas Hotel
Athens

Beautiful hotel! Very modern with plenty of space. I enjoyed the location and centrality of the hotel in the heart of old Athens. I would absolutely go back and recommend anyone to stay here.

Authenticity & Character
Location
Great location to all the nearby foods, shops, and acropolis.
Staff
Cleanliness & Comfort
Adiandi and Amymone Hotel
Nafplio

Wow! Does that some it up? A beautiful venetian city, with historic (but modernly renovated where possible) hotels, restaurants, and buildings. We were a block away from the ocean, nearly ALL of the restaurants and everywhere had a scenic view. It is such a Bed & Breakfast "vibe" as my wife would say, which is why we adored it so much. To the staff who cared for us, we thank you so much.

Authenticity & Character
B&B atmosphere and layout. The restaurant is next door, and breakfast was excellent!
Location
We were a block away from the ocean, nearly ALL of the restaurants and everywhere had a scenic view.
Staff
Everyone had such kind hearts and genuine care.
Cleanliness & Comfort
Tsikeli Hotel Meteora
Meteora

Absolutely beautiful. Historic log and stone cabin home renovated with every modern desire. The location was fantastic, and breakfast was super accommodating and plentiful, especially for us with dietary restrictions. I only wish we could have stayed longer. It reminds me so much of the mountains in West Virginia that we love to go and get away from it all in, then explore a historic town, and great people and food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Moxy Patra Marina
Patra

Brand new hotel with a very modern outlook. It is built for a younger crowd, and the plethora of artwork/images everywhere was not at all in my taste. It was oceanfront, and therefore had a great view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Avra Hotel
Rafina, Attica

Wonderful room, and location. It was great to have the shuttle service back to the airport. Our driver was excellent and timely. The restaurant was good, and had a great view wherever you looked. I only wish we could have explored a bit more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
- Ancient Olympia Guided Tour (Self-Drive)
- Ancient Olympia Guided Tour (Self-Drive)
Greece

Wow. Elena (from Olympia Insiders) was our guide and there's not enough room to write why she made this so meaningful and great for us. Her passion, education and personality made it magical to understand the depth of discovery, wonder and history for the birthplace of Olympic games and Grecian art, sculptures, practices. This, along with Delphim, were the two most enthralling of the ancient tours. There was so much to see and witness in every direction and the museums are world-class.

Quality of Experience
Guides, Drivers and Staff
Elena is a must! I couldn't imagine anyone better.
Transport
- Nemea Wine Tour & Lunch
- Nemea Wine Tour & Lunch
Greece

It was fantastic to see everything and the food was great! Definitely a great place to get a bottle and hangout for awhile.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Epidaurus Guided Tour
Epidaurus Guided Tour
Greece

Our tour guide demonstrated the acoustics and it allowed us to understand the depth of ingenuity and science that went into building such architecture. It is an amazing place to see and the museum itself is fantastic as well. He really knew a great deal about the Peloponnesian people and peninsula.

Quality of Experience
Guides, Drivers and Staff
Ilias, demonstrated the power and perfection of the architecture here. It was incredible to perceive the sound travel and reverberations.
Transport
Mycenae Guided Tour
Mycenae Guided Tour
Greece

The drive to the site, the museum and history. But it was incredible to be at the site and such an epicenter of the peninsula.

Quality of Experience
Guides, Drivers and Staff
Ilias, was great and very passionate about the Peloponnesian history!
Transport
Delphi Guided Tour
Delphi Guided Tour
Greece

Please do not miss out on this destination. The view the entire journey was incredible. The sapphire water of the Mediterranean was almost always visible and the drive was fun. This was such a magnificent site and to see how much is visible & explorable will make it a favorite.

Quality of Experience
Guides, Drivers and Staff
Penny, Our guide was great! She was very passionate, as all were, but made an already incredible journey breathtaking. She truly gave us such a unique understanding and experience that Delphi became one of my most favorite destinations we saw.
Transport
Meteora Half-Day Sightseeing Tour
Meteora Half-Day Sightseeing Tour
Greece

Greece is beautiful and this site truly is a must see. There is nothing else like it. It truly is for the experience of the natural rock formations, the wonderful and townspeople, but also the monasteries.

Quality of Experience
Jim our tour guide.
Guides, Drivers and Staff
Jim, I can't really begin to explain and say thanks for how you impacted our trip and delivered such a unique experience. He is such an well educated and explored person he gave us so much knowledge of ancient Greece, the Christian and Byzantine history and the current state of affairs and culture. Greece is beautiful and this site truly is a must see.
Transport
We drove ourselves!
Acropolis Guided Tour
Acropolis Guided Tour
Athens

Alex, our tour guide was incredible! Very knowledgeable. You could tell he loved it. I just want to give the biggest shout out to him and acknowledge is personality and teaching. The KimKim and the company Greece Insiders truly knows how to build an incredible journey and time with people educated in the history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Sep 24, 2023

Dear Jason, Kayla & Charlie,
Thank you all so very much for your kind words regarding the planning, guides, hotels, car rental, and all the services that we planned for you. Meeting you in person was a pleasure, and I'm very happy that I was able to provide an exceptional trip for you.
I would be delighted to re-plan another trip for you in the future, to other parts or islands of Greece, or even perhaps Italy.
Thank you again and wish you all the very best, happy and safe future travels!

Kind regards,
Chris

A+++ experience!!!
New Zealand | Sep 5 - Sep 14, 2023

Karen
Karen S.
Bethesda, MD | Reviewed on Sep 15, 2023
Franck captured everything we wanted to see in NZ in our short 10 day visit, plus so much more. Each lodge/hotel/inn was a spectacular experience in themselves. Although packed, the itinerary was paced and varied. We never could have formulated such an A+++ trip such as this w/o Franck’s help. We are so glad we discovered KimKim and hope to use them for other trips. Read more

Franck captured everything we wanted to see in NZ in our short 10 day visit, plus so much more. Each lodge/hotel/inn was a spectacular experience in themselves. Although packed, the itinerary was paced and varied. We never could have formulated such an A+++ trip such as this w/o Franck’s help. We are so glad we discovered KimKim and hope to use them for other trips.

Hotel Reviews
Eliza's Manor
Christchurch City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hapuku Lodge & Tree Houses
Kaikoura
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Escape to Picton
Picton
Authenticity & Character
Location
Staff
Very kind staff but overworked shuttling between properties. Needs a day off, a new apron and new clogs.
Cleanliness & Comfort
See above. Owners need to fix up garden and stairway needs a polish of paint and new carpet. It must have once been lovely. It is beginning to look tired.
QT Wellington
Wellington
Authenticity & Character
Great funky art everywhere!
Location
Staff
Cleanliness & Comfort
Ruapehu Country Lodge
Ruapehu
Authenticity & Character
Plover how the owners let us visit their lambs & alpacas!
Location
Staff
Cleanliness & Comfort
Black Swan Lakeside Boutique Hotel
Rotorua
Authenticity & Character
Location
Staff
Would love staff to have a chance to go to sites to help promote activities. Charming staff member, Michelle.
Cleanliness & Comfort
M Social
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Sep 15, 2023

Dear Karen and Vin,
What a wonderful testimonial, thank so much. I am happy to ready you loved our country and the hosts at each accommodation, the kiwi hospitality is definitely part of the trip.
Enjoy many more trips through Kimkim, they carefully select their local agents, you will not be disappointed.
Thank you for trusting our company
Warm regards
Franck

Kim , Kim team was awesome. Martina, Deborah ...
Italy | Sep 2 - Sep 14, 2023

Danny
Danny D.
Tucson, AZ | Reviewed on Sep 15, 2023

Kim , Kim team was awesome. Martina, Deborah and Valeria made sure everything was on time and as expected. The scheduled drivers were always early for our destinations and were more than happy to communicate with the latest technology if the language barrier was an issue. The scheduled tours and coordination made our vacation truly effortless. We look forward to using them in the future. Thanks for the great memories! Betsy, Marilyn and Danny, Arizona U.S.A.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Sep 15, 2023

Hi Danny, Elizabeth, and Marylin...
Thanks for your kind words.
My team and I are so happy that all of you had a great time here in Italy.
And I am glad, although there was a National strike we could manage to satisfy you.
Glad to hear that our hard work, has made all of you so happy!

Looking forward to seeing you again in Italy.
ciao valeria

Trip of a lifetime in the South of France
France | Aug 31 - Sep 13, 2023

joe
joe h.
Wheeler, WI | Reviewed on Sep 14, 2023

Amandine put together a trip of a life time for my wife, son, daughter in law and myself. Our favorite places were Aix En Provence, Grotto of Mary Magdalene, Albi and Toulouse. These experiences were made even more memorable by our guides Olivia and Marine. Finally, Amandine really pulled us out of a jam when we forgot our passports in a hotel safe in Toulouse and got them to us in Barcelona before flight was scheduled to leave — 24 hours! Truly amazing client service.

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Sep 20, 2023

Bonjour à tous !
Thank you so much for your kind feedback, your trip was incredible and epic right to the end with the passports adventure!
I've transmited your kind words to Olivia and Marine, thank you again.
I wish you all the best for the future and to keep wonderful memories of this awesome trip!
Amandine

KimKim delivered a seamless trip to Costa Rica
Costa Rica | Aug 12 - Aug 20, 2023

Eric
Eric G.
San Mateo, CA | Reviewed on Sep 14, 2023
Full disclosure, I work at KimKim. That said, I joined this company because I was blown away by how amazing the platform appeared when I was doing my discovery. After completing my first trip, to Costa Rica, all of my expectations were confirmed. Setting up my trip could on the platform could not have been easier, and Gustavo and Jessica were very helpful. All of the details were taken care of from the moment I landed. It was the smoothest, easiest trip I've ever taken as KimKim had taken... Read more

Full disclosure, I work at KimKim. That said, I joined this company because I was blown away by how amazing the platform appeared when I was doing my discovery. After completing my first trip, to Costa Rica, all of my expectations were confirmed.

Setting up my trip could on the platform could not have been easier, and Gustavo and Jessica were very helpful. All of the details were taken care of from the moment I landed. It was the smoothest, easiest trip I've ever taken as KimKim had taken care of all the details.

I could not recommend using KimKim for your next trip enough!

Hotel Reviews
Hotel Pasatiempo
Tamarindo

Hotel Pasatiempo was a very good experience for the cost. The grounds and pool were amazing. The room was adequate, and the staff was very friendly. The breakfast burrito was incredible. The only downsides are Saturday night can be a bit loud (most of Tamarindo is if you're centrally located) and you need to bring bug spray as there can be days with a few mosquitoes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bosque del Mar
Playa Hermosa

Bosque del Mar is one of the most relaxing hotels I've ever stayed it. It is located right on the beach, the accommodations are incredible, the rooms are very, very well done, the pool was very scenic and relaxing, and all of the food was great. The staff was very friendly, remembered my name, and were very accommodating with my requests.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Surf Lessons at Tamarindo Beach
Private Surf Lessons at Tamarindo Beach
Tamarindo

I took the Private Surf Lesson and enjoyed it so much I came back for the group lesson (slightly less cost) and then three other days to just rent a board (you get 50% off if you take a class). I kept coming back because the staff was incredible and treated me like family. It is very professional and a great place to take your first surf lesson.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Beaches of Guanacaste
Explore the Beaches of Guanacaste
Gulf of Papagayo

Amazing. I visited 12 beaches (I'm a bit crazy so I don't recommend going this far). The sand and beaches are amazing, you will love them!

Quality of Experience
Free day to Enjoy the Beach
Free day to Enjoy the Beach
Costa Rica

Can't beat Guanaste for beaches :)

Local specialist:

Sarah at KimKim is extraordinary!
Croatia | Aug 26 - Sep 5, 2023

Laurie
Laurie U.
Santa Rosa, CA | Reviewed on Sep 14, 2023

Sarah worked extensively with us to include a variety of activities, sights, and guided tours. The result was a personally tailored itinerary. She checked in with us regularly and was quick with remedies when our plans had to change due to weather. Our guides Ina, Marco, Djana, and Ivo were knowledgeable and passed along the history of each location, while keeping it fun and interactive. Croatia is beautiful with pleasant weather, delicious food, the right mix of historical sights and relaxing time in and around the Adriatic Sea. KimKim made it easy!

Local specialist: Sarah Cosic

Amazing service from Carmen..
Spain | Sep 7 - Sep 13, 2023

Aparna
Aparna S.
Frisco, TX | Reviewed on Sep 14, 2023
From the time I looked up Kimkim and reached out to find out some details on Spain, to the final day of our amazing trip - everything was done so professionally by our assigned travel expert, Carmen and the team! Sincere thanks from our family and Kimkim has acquired a loyal customer going forward :)
Carmen has worked w/ me from the day 1, understanding our needs and expectations and planning the trip w/ us. I have to say I did go back and forth quite a few times, but she and her colleagues...
Read more

From the time I looked up Kimkim and reached out to find out some details on Spain, to the final day of our amazing trip - everything was done so professionally by our assigned travel expert, Carmen and the team! Sincere thanks from our family and Kimkim has acquired a loyal customer going forward :)
Carmen has worked w/ me from the day 1, understanding our needs and expectations and planning the trip w/ us. I have to say I did go back and forth quite a few times, but she and her colleagues were very patient w/ us and answered every question/concern.
The final payment mechanism was smooth and as soon as the payment was done, the trip details were loaded into the 'trip plans' app and all of us in our family had access to the itinerary, tickets, schedules and names/numbers of local guides in Madrid, Toledo, Barcelona.
Overall, I can't thank Carmen enough for the lovely trip she put together for our family!! Highly recommend her services!!

Hotel Reviews
7 Islas Hotel
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel Havana
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

Everything was great.. wish there were more options for vegetarians though!

Quality of Experience
Food
Guides, Drivers and Staff
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Flamenco Night
Flamenco Night
Madrid
Quality of Experience
Barcelona & Gaudí:  An Architecture Walk
Barcelona & Gaudí: An Architecture Walk
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
our guide took us on local metro from one place to another - we all liked this small exposure to local transport :)
Half-Day Excursion to Montserrat
Half-Day Excursion to Montserrat
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Spain
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Carmen Herranz
Carmen
Carmen Herranz
Local specialist in Madrid, Spain | Replied on Sep 21, 2023

Hi Aparna & Family!
Thank you so much for making this wonderful review! I'm very thrilled to know you had such a great time in Spain. Your family's happiness is what makes my work worth it!! I will make sure to forward your feedback to all the local guides who will surely appreciate your kind words, and we strive for adding more dishes for vegetarians!
It was a real pleasure for me to be a small part of your journey to Spain. I look forward to helping you plan your next trip :)
Again, a huge thank you from me and the Espíritu Travel family!
All best,
Carmen

Hello, Filipe … We are now back to our home i...
Colombia | Aug 26 - Sep 7, 2023

R
ROBERT M.
Evanston, IL | Reviewed on Sep 14, 2023
Hello, Filipe … We are now back to our home in the US and sorting through dirty laundry and backed up mail. After our own stops and starts on the trip planning, we are very pleased with the overall trip experience that you and your guides assembled. · Guides. Each of your three assigned guides were excellent, with English language communication skills and insights into Columbia’s past drug lord issues. Guide Diago realized that Robert was not as nimble-footed as he once was, and... Read more

Hello, Filipe … We are now back to our home in the US and sorting through dirty laundry and backed up mail. After our own stops and starts on the trip planning, we are very pleased with the overall trip experience that you and your guides assembled.

· Guides. Each of your three assigned guides were excellent, with English language communication skills and insights into Columbia’s past drug lord issues. Guide Diago realized that Robert was not as nimble-footed as he once was, and suggested wheel chairs when necessary. Using such a vehicle, Diago pushed Robert up the very steep walkway in Medellin for a very interesting neighborhood visit. Quite a task!

· Hotels. We were pleased with our hotels in Bogota and Cartegena However, Patio del Mundi there needs some help. We were first booked into a back room that could only be accessed by a crazy quilt of patio and unlit steps. The following day, due to our complaints, we were changed to another smaller room, but with door keys that did not work. In addition, breakfast each morning offered only the same scrambled eggs plate, a couple of the pastries that did not seem that fresh, and coffee where it took forever to get a second cup and that tasted like instant. Patio del Mundi is a small pleasant hotel that really needs some work.

· Restaurant Meals. We planned the trip by asking you to book us in top restaurants in each city. You really achieved our expectations throughout! The lady at the front desk in Cartagena, when we asked each day for a cab to our designated restaurant, said that we were really going to the best restaurants in Cartagena. Our only comment regarding asl of these restaurant reservations was Medellin’s El Ciello, which was perhaps too much over the top for us. They featured a 17 -course tasting menu. That was just too much for our tastes. We skipped that and ordered a lesser selection from their menu.

Overall, we are very pleased with our trip to Columbia and your schedule adjustments, despite our own personal back and forth changes. We would be pleased to provide a favorable reference to others as you may wish.

If I have a grumble about your trip organization, it is your failure to communicate via standard MICROSOFT email. For example, you spent far too much time claiming I should us an application called "Whats App". I wasted too much time and never got the application to work.

Local specialist: Felipe Rico
Felipe
Felipe Rico
Local specialist in Bogota | Replied on Sep 14, 2023
Dear Robert and Lois, We are thrilled to hear that you enjoyed your time in Colombia! And it is wonderful to hear that you found our guides to be excellent and knowledgeable as we strive to provide the best possible service to our clients. Your kind words about Diego's assistance are greatly appreciated, and we will certainly pass on this positive feedback to him. Regarding the restaurant choices, it is great to hear that you enjoyed our recommendations. I am also glad you liked your... Read more

Dear Robert and Lois,

We are thrilled to hear that you enjoyed your time in Colombia! And it is wonderful to hear that you found our guides to be excellent and knowledgeable as we strive to provide the best possible service to our clients. Your kind words about Diego's assistance are greatly appreciated, and we will certainly pass on this positive feedback to him. Regarding the restaurant choices, it is great to hear that you enjoyed our recommendations.

I am also glad you liked your Hotel options and thank you for your feedback regarding Patio del Mundo. This is a very unique local boutique hotel in Medellin, located in a nice and safe neighborhood, and usually our travelers have a very good experience with them especially when they like boutique style hotels with an authentic nature and a garden. Very valuable for us to have your feedback though and thank you for taking the time to write your comments.

I understand that you expressed your frustration with the different communication methods used, especially with WhatsApp. We use Whatsapp as a service for our travelers to stay connected to our local agency in Colombia at all times, and to assist you at anytime and be there for you for anything you need, but it is an optional way of communication that most of our travelers appreciate, and not mandatory to use. Having said this, please know that we have certainly taken this feedback into account and are making efforts to be more adaptive and ensure that we only use the preferred communication channel of each of our travelers.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us, and thank you once again for visiting Colombia!

Warmest regards,
Felipe

Perfect
Peru | Jul 12 - Jul 21, 2023

C
Constance S.
Luxembourg | Reviewed on Sep 14, 2023

Thank you for such a lovely trip. Our guide was not only knowledgable, but able to communicate well. She explained the culture past and present, architecture, flora and answered our numerous questions. Our trip was unforgettable.

Local specialist: Jessica Danker
Jessica
Jessica Danker
Local specialist in New York City | Replied on Oct 04, 2023

Glad to hear you enjoyed your time in Peru! It was a pleasure helping you plan this trip. Thank you!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.