Kimkim Trip Reviews

Dear Craig,
Thank you very much for your glowing feedback. This is really helpful for us to improve our service and products for the future guests. Also, your satisfaction is a great motivation for me and all of my team. It is our pleasure to accompany you this time, and I hope to have a chance to meet you in Hanoi next trips.
From Exotic Voyages team with thanks!

Thanks so much for your glowing review, Jean, I'm so glad you had a good trip. Noted on your accommodation comments, too, it's very helpful. I wish you further great travels in the future.

Regards
Duncan

Dear Martina,
Thank you so much for sharing your delightful experience with us!
It was a pleasure assisting you with the planning and ensuring everything went smoothly throughout your journey. I am glad you enjoyed the hotels, tours, and guides, as well as the experiences.
Your detailed feedback is greatly appreciated, and it was my pleasure to answer all your questions and make special arrangements for your group.
Your kind words truly mean the world to me.
Your friend in Portugal - Pedro

Hi Josee,

The weather and the fjords seemed to really work with you while you were here - it was really amazing you got to visit so many of my favorite fjord locations with clear skies and beautiful views. I was very happy to see your photos and gorgeous adventures along the way and speak to you often while you were in the country. It seemed like you were having the time of your lives ! :)

Unfortunately regarding the arrival day: On our end, we can only use the information dealt to us as specialists, and in this case I was only given information that you had an overnight flight with arrival on May 19, so the trip began from May 19 in the itinerary.
Since the itinerary stated that from the beginning of our planning process - and the guided tour on the 20th also was stated on the plan from the start, I unfortunately couldn't have anticipated your later arrival on on my end. When we went over the plan day-by-day on the phone, we chatted about details according to each day, activity and accommodation so I really did my absolute best to make sure you were prepared to travel comfortably and easily. When you arrived a day later, my colleague on duty did his best to be sure that you were still aligned with plans and you were good to go with the adjustments!

We are still in contact in the portal, so you can still feel free to message me there, if you'd like to speak further! I messaged you last to let you know that my local manager and/or the Kimkim staff can assist with the issue if you were unsure why a refund wasn't doable on our end for this particular case. We try our best to refund if there are mishaps or cancellations, but in this case the local guide was waiting for your arrival and he would lose money for that day if we refunded his payment.

Sorry to see that this is what stuck with you on the review, but I really appreciate you coming to Norway and I really enjoyed planning your trip. You seem like such nice and energetic people. I'm glad you seemed to enjoy yourselves otherwise!! I hope you still use Kimkim in the future, and travel on :)

All the best!
Tricia

Dear Jaime,
Thank you so much for your much-appreciated and detailed feedback, it fills our hearts with joy to know we were able to offer you and Jen such a marvelous experience! Ecuador is a gorgeous country, and it deserves your beautiful words indeed :) We will surely convey your positive comments to our guide, Christian, this will only encourage him to shine even more with his performance. I really appreciate it.
You have friends among the Kimkim team now, and as I promised you, any adventure you'd like to plan in the future to Ecuador again, Peru, Colombia, or Chile, we're a message away :)
Thanks again, Jaime, and we remain in touch.
Best regards from Quito,
Tamer

Hey Libby,
Thank you for sharing your experience! I am thrilled to hear that your trip to Portugal was wonderful and that I had such a positive impact on your journey.
At Across Portugal, our goal is that you have seamless and memorable experiences,
Thank you oncase again :)
Your friend in Portugal - Pedro

Thank you Michele. I am so happy to hear that the trip was a great success.
We can't wait to see you in Iceland again :)

Dear Deepti,

Thank you very much for your valuable comments. I would like to give a few explanations.

Not everybody in Peru speaks English and usually our drivers don't. I am sorry if this was not clear. This is why we always work with professional English-speaking guides in the different destinations.

All the hotels that I selected for your stay were good 3-star hotels and we work with them regularly. I will pass on your comments to the hotel in Cusco. Unfortunately you haven't informed us about the bad smell, we would have asked the hotel to change your room right away.

In regards to communication on the last day in regards to the electricity problem at Lima airport, our team was very busy taking care of all our clients that could not leave or could not arrive in Lima. We did our utmost to reply to your messages right away, to find another airline for you and reschedule your flight (even if this flight also was delayed and didn't work out).

I am confident that once settled in again, you will mainly remember the good moments and the great family time that you had all together.

Warm regards,
Martina

Hi Brenda,

Thank you for your lovely feedback! I'm thrilled to hear that you had such a superb experience with kimkim and us in Greece and that you enjoyed your accommodations and activities. It's wonderful to know that the hospitality and services met your expectations!

It was a pleasure to help plan your trip, and I hope to assist you with future adventures!

Warm regards,
Dimitrios

Dear Glenn & Lee,
Thank you so much for taking the time to share your experience with us!
I'm delighted to hear your first trip to Vietnam was smooth and memorable. Your detailed and kind words about our service mean a lot. I'll share your review with the team to let them know how well they did, and I'm sure they will greatly appreciate it.
We would love to welcome you and your three kids back in the future, and I'll be here, more than happy to assist you. It was a true pleasure working with you.

Warmest regards,
Huyen Nghiem (Ms)

Thanks Judy :)
You made it easy for me.

Hi Norma,

Thank you for taking the time to share the feedback on your trip to Spain and Portugal.
I would like to address your comments below;

Regarding the response time; I have reviewed all the messages I had with you on the KimKim conversation. They were answered within 24 hours (business). We are based in Madrid so 6 hours ahead of EST, therefore if your message came in late in the day, it was answered the following business day. Our office is closed on the weekend so nobody would have seen your messages for example on the 18th and 19th of May, Saturday and Sunday, in which you wrote several times demanding a response. We responded to you on Monday the 20th.

In regards to the pick ups at the airports during busy times of the year such as May. The airports are very busy with many drivers waiting for travellers so it can take a little bit to find your particular driver. Also if the driver arrives late, it is not something we can control. On the day of your arrival on the 22nd of May, a message from a team member was sent to you in the chat in your itinerary App, welcoming you to Spain as well as responding to your messages from the KimKim conversation. Somebody from the team was chatting with you the entire time from when you landed until you found the driver.

The app chat is monitored 24 hours while you are travelling whereas the KimKim conversation is not. In addition, when I was back in the office on the 28th, as I had been out a few days due to a medical issue, I wrote you to say hello and let you know that I had seen the message about the issue with the luggage. We refunded you immediately for the storage of the luggage at the hotel in Córdoba. We were not aware that the hotel would charge you as this was the first time that this type of arrangement had been done with the guide. If we had known we would have included it and/or let you know. In any case, the money was refunded to you. In the chat on the 28th of May, you wrote: " It has. Even a good trip. Thank you. Norma". So not sure why it is being mentioned again this minor issue about the luggage.

In regards to the hotels in Porto and Lisbon. These hotels are the ones that were selected by Karenina and booked by her. However, during the planning phase for your trip, you would have been able to review them in the KimKim trip plan to see the category of hotel and if you liked them or not. Karenina would have changed them if you didn't like them. I have reviewed your conversation in KimKim with Karenina and it was never specified that you wanted only 4-star hotels. Your request mentioned a mid-range budget, which can be 3 or 4-star hotels, depending on the location in the country. For example, hotels are much more expensive in Porto and Lisbon so in order to be respectful of your budget a mix of 3 and 4-star hotels was used. I understand that you were not happy with the hotel in Porto so within 30 minutes of letting us know you were rebooked at another hotel. We paid the difference in cost, the taxi ride and city tax at new hotel. We then upgraded you to a 4+ star hotel in Lisbon and paid the difference for that hotel. We upgraded you in Lisbon to give you something extra because you did not like the hotel in Porto not because we "thought better of it".

Regarding the bike tour in Porto. Again, this activity was booked from the beginning with Karenina and could have been changed at any time before the trip. However when you arrived to Porto, you decided that you did not want the bike tour, so within an hour the issue was solved and you were switched to a walking tour for the same day. On May 30th in the chat, you wrote "Yes. Arthur was a great tour guide and very personable".

On the 1st of Jun, you wrote that the guide had not arrived yet. You were answered immediately that since you were on a small group trip, you were advised that the guide was picking up other participants so to please allow him 10-15 minutes more to arrive. He arrived 20 minutes late. This was the last message I had from you for the rest of your trip.

H10 Villa de la Reina Boutique Hotel in Madrid is a 4-star hotel with a 4,5 out of 5 rating on Trip Advisor and the same on Bookings. The hotel selected the specific rooms you were in. That is fantastic that they were able to give you a different room that you like better. The Petit Palace Puerta de Triana which you gave a 4-star review is actually a 3-star hotel. That is great that the hotel staff gave you dinner reconditions. Also in your itinerary, Karenina gave you a list of 22 restaurant recommendations. In fact, there were restaurant recommendations given for each city.

Hotel Casa 1800 Granada is a 3-star hotel with a Trip Advisor rating of 4,5 out of 5. It is a boutique, historic hotel so all not all the rooms have elevator access. Again, the hotel selects which specific room, however if Karenina had know that you needed an elevator she certainly would have advised the hotel to give you room with elevator access. You rated the Dom Carlos Park Hotel without having seen it or stayed there.

The Insider's Tour of Madrid is a quick 2-hour visit to Madrid. A more in-depth guided tour can be booked but that is what Karenina selected. I can only assume that she did so to respect your stated mid-range budget as the more indepth private tour is much more expensive. Guided visit of Alhambra, you paid for a small group visit not a private one, you are able to view on your trip plan in KimKim.

Your guide in Lisbon, Filipa Santos has been a guide for more than 4 years and has 5-star reviews. We have never had a bad review about her.

Our team at Espiritu Travel was always available to you by phone. Our phone number is listed in the platform on KimKim and your travel documents. In addition, we have a 24-hour number which is available to you while you were travelling. At no point was a call made to us or an indication that you wanted us to call you. Each of the issues that arose during your trip were resolved in a timely manner.
I wish you and Stephen all the best,
Raquel

Dear Shephali,
Thank you very much for your wonderful words and the detailed review that will help us become better. I am looking forward to plan a future trip for you in another part of Greece or in Italy where I also specialize in. Eleni

Dear Sal,

Thank you so much for your wonderful feedback!

I’m so glad to hear you loved the trip and felt welcomed throughout your journey. Hamza’s outstanding support and company made a lasting impression, and it’s great to know the guides, Riads, and experiences such as the food tour with Hanyn, the cooking class at Café Clock, the Imlil trip, and the desert adventure were all highlights. Ending with an exceptional hammam experience sounds perfect!

Your kind words inspire us as a company, and personally me as a local agent. We all look forward to creating more memorable journeys for you in the future.

Best,
Hakim

Thank you Barbara! Yara and I miss you all so much already! We really hope to see you again either in Iceland or on the other side of the pond :)
Say hi to Les from us!

Gummi

Hi Anilla!

Thank you so much for your kind words. We are thrilled to hear that your trip to Cartagena was incredible and that we could contribute to such a special experience. It was a pleasure assisting you with your travel plans, and we are so happy that you felt safe and comfortable exploring this beautiful and welcoming city.

Liz and I enjoyed helping you every step of the way, from the initial planning stages to the unexpected moments like your flight cancellation. We are glad that our extra arrangements helped ease your stress and that you enjoyed your extra nights in Cartagena.

Your enthusiasm and warmth inspire us to continue providing memorable experiences for all our travelers. We would love to welcome you back to Colombia to explore even more of what this amazing country has to offer.

Thank you for trusting us and for your lovely words. We hope to see you soon on your next Colombian adventure!

Un Abrazo,
Margarita, Liz & The Colombian Trip Team

Hi Jibi, knowing everyone had a good time visiting Chile is wonderful! I appreciate your trust in me and my team to provide a unique adventure in our country. We would love to welcome you back to Chile or South America to discover new places and experiences.
Best always,
Lorena

Dear Jane,

Thank you so much for your kind words! I'm delighted to hear that you had a wonderful trip and that you were pleased with the service provided by the hotel staff, drivers, and guides. It was a pleasure working with you, and I'm thrilled that everything met your expectations. Safe travels and I hope to assist you again in the future!

Warm regards,
Dimitrios

Thank you so much Howard. Yara and I miss you guys already and we can't wait to see you guys again!
Give our love to Rae!

Gummi

Dear couple.
It is very nice to read about your beautiful experience with us.
Thanks a lot!