Kimkim Trip Reviews

4.8
Based on 20,192 ratings
Read 20,192 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Overall the planning and tour were excellent....
Thailand | Jul 11 - Jul 23, 2024

Giocasta
Giocasta C.
Dallas, TX | Reviewed on Aug 01, 2024
Overall the planning and tour were excellent. Kelly did a great job of modifying the tour several times before the actual booking. Communication with Heidi at Odinovotours was easy and responsive. Our guides in Bangkok (Tao), Siem Reap (Mr.T) , Saigon (Victor) and Hanoi and Ha Long Bay (Binh) and all the drivers were great! Very knowledgeable, descriptive, on time, and courteous. They always had cold water and cold washcloths for us. They even helped us check-in at the airports. It was... Read more

Overall the planning and tour were excellent. Kelly did a great job of modifying the tour several times before the actual booking. Communication with Heidi at Odinovotours was easy and responsive. Our guides in Bangkok (Tao), Siem Reap (Mr.T) , Saigon (Victor) and Hanoi and Ha Long Bay (Binh) and all the drivers were great! Very knowledgeable, descriptive, on time, and courteous. They always had cold water and cold washcloths for us. They even helped us check-in at the airports. It was wonderful to have guides everywhere who we were able to communicate with by WhatsApp.
The sites visited were amazing. The only thing we would have chosen differently were the hotels in Bangkok and Saigon. We wouldn’t stay there again, and possibly more time to rest in between all the touring. We are all in our 70’s and were very tired!
One more thing, while in Hanoi, it was my husband’s birthday. Without us mentioning anything, Odynovotours sent us a cake and the hotel sent us fruit and a dessert! A nice surprise!
Thank you Kelly Liu, kimkim, and Odynovotours for a great experience!

Hotel Reviews
Athena Cruise
Ha Long Bay

This was a cruise of Ha Long Bay. It was amazing although too short, cut short by upcoming weather. Cabins were huge, comfortable, food very good. Service was great. We did not take the shore excursions offered free, we stayed on the ship and enjoyed the rest, peace and quiet, and the spa pool. Staff was so friendly! The views were amazing. We had a great time although short.

Authenticity & Character
Food and decor was authentivy
Location
Not applicable. 2 1/2 hours from Hanoi, roads perfect, nice stops at the cultured pearl factory and another stop for shopping and restrooms.
Staff
Great communication, friendly and clear
Cleanliness & Comfort
Very large, clean and comfortable cabin
The Lapis Hotel

We only stayed 2 nights there, separated by the Ha Long Cruise. The staff was great, the first night the room was really nice except for the bathroom which was very small. It was modern and clean. And well kept. The 2nd stay we we’re upgraded to a suite. Everything was perfect there. We would stay here again (request a suite) Breakfast was really good.

Authenticity & Character
More Vietnamese touches
Location
Location did not really affect us because we had a guide and driver.
Staff
All staff were great, they even sent us fruit and a large crème brûlée for my husband’s birthday. Quite a nice surprise. The bar had some fruit we bought washed and sliced for us. Excellent service!
Cleanliness & Comfort
Everything was very clean and comfortable. The first stay bathroom could have been a bit larger.
Harmony Hotel & Spa
Ho Chi Minh City

We definitely would not stay there again! So old and not updated at all. First was given a room without a shower (it was missing) was then moved at 11:00pm after a late tour to another room (had to re-pack our belongings) that had no water pressure, so the shower hit the wrong place and flooded the bathroom which was very small. All the bathtubs were so high it was extremely difficult to get in and out! Finally, the last night after complaining, we were allowed to use the bathroom next door which was a suite with a separate shower. Heidi at Odynovotours was responsive about this problem.

Authenticity & Character
Everything
Location
We didn’t leave the hotel except with guides and a food tour. Seemed like a good location.
Staff
Staff responsiveness without intervention
Cleanliness & Comfort
See review
Tara Angkor Hotel
Siem Reap

This hotel was beautiful and well kept. The rooms were nice although almost every hotel we visited on this trip had issues with the shower, water coming out and flooding most of the bathroom. The service, restaurant, and food were excellent. The pool and surrounding area was beautiful and well kept. Very pleased with this hotel.

Authenticity & Character
Beauty, comfortable rooms, service and restaurant. Beautiful pool.
Staff
So friendly, courteous, good communication
Cleanliness & Comfort
See review
Maitria Hotel Sukhumvit 18
Bankok

This hotel is in need of updating. The room we had didn’t even have a place to connect a cellphone by the bed. The bathroom was so old it didn’t look clean. It was humid in the room. The fan for the A/C never stopped, but it did not make the room more comfortable. The restaurant and breakfast buffet compared to the other hotels was subpar. Very small and the servers did not speak or understand ANY English at all. The location was good, though.

Authenticity & Character
Needs updating and other things. See review
Location
Easy to walk to several restaurants and a mall.
Staff
Cleanliness and restaurant
Cleanliness & Comfort
See review
Activity Reviews
Full Day Cu Chi Tunnels & Ba Den Battlefield Tour
Full Day Cu Chi Tunnels & Ba Den Battlefield Tour
Ho Chi Minh City

Even though we lived during the Vietnam War, actually seeing where it took place and understanding the reasons why the US had to pull out was enlightening. Everything we saw was disturbing to say the least. It was well worth the drive to learn first hand what actually happened.

Quality of Experience
Only realizing the true history
Guides, Drivers and Staff
Guide Knew the history and explained everything in detail
Transport
Long trip but sir conditioned van with good guide and driver
Private Street Food Motorbike Tour in Ho Chi Minh City
Private Street Food Motorbike Tour in Ho Chi Minh City
Ho Chi Minh City

We cannot say enough good things about this motorbike food tour. The four guides were fantastic and drove those motorbikes like experts, keeping us safe in spite of the hundreds of motorbikes and cars all around us. The stops and BOUNTYFULL foods were absolutely delicious and authentic! We had a blast! These guides had the best personalities, we laughed so much! https://goo.gl/maps/9DwQgsXZ8jYoRBV4A Thao Vy, Tanya, Harry, and Destiny Thank you so much for everything!

Quality of Experience
The guised and food
Food
Everything!!
Guides, Drivers and Staff
Everything
Transport
Motorbikes were fun. I tend to be scared to do things like this but I was perfectly fine, felt safe
Explore  Angkor Thom and Angkor Wat
Explore Angkor Thom and Angkor Wat
Siem Reap

Amazing sights and history. Well worth it.

Quality of Experience
History, the temple itself
Guides, Drivers and Staff
Knowledgeable, helpful
Transport
A/C in van, water and cold rags
Private Night Food Tour by Tuk-tuk
Private Night Food Tour by Tuk-tuk
Bangkok

Great experience, locations and amazing sights and the food, delicious . Spicy but we loved it. Authentic stops. Prepare to be FULL!

Quality of Experience
Quite a different, authentic, and delicious experience.
Food
Everything! So much food!
Guides, Drivers and Staff
Tao explained all the food and origin. Asked what level of spiciness we were ok with. Provided water.
Transport
Air conditioning in van and authenticity of tuk tuk ride. Fun.
Half Day Grand Palace and Wat Phra Kaew Tour
Half Day Grand Palace and Wat Phra Kaew Tour
Bangkok

Gorgeous palace with rich history. Our guide Tao explained all the history and details. Overall it was wonderful although it was very hot and tons of walking. Our guide had water and cold rags upon returning to the air conditioned van.

Quality of Experience
The Grand Palace, beauty and history
Guides, Drivers and Staff
Guide Tao was great
Transport
Van, air conditioning, cold water and wrapped cold rags, driver
Half Day Tonle Sap Lake Tour
Half Day Tonle Sap Lake Tour
Siem Reap

This tour was the first thing we saw in Siem Reap. If you want to see authenticity and how the floating villages and people live, go ahead and take this tour. It was not for us. The poverty and situation if these people broke our hearts. The lake is filthy (again, authentic reality). They live in unsanitary conditions. On our little boat was the 3 year old daughter and wife of the captain, hiding in the back, heartbreaking, dressed in rags, and we were told they live and sleep in that little boat.

Quality of Experience
Not taking it
Guides, Drivers and Staff
Apart from what we saw, the guide (Mr. T) and driver explained it all.
Transport
The van was fine but the boat was not. Again, authentic if you like that kind of thing.
Full Day Historical Ayutthaya Tour from Bangkok
Full Day Historical Ayutthaya Tour from Bangkok
Thailand

This place was beautiful and interesting. Long ride but worth it in our opinion. History explained by Tao unique. Many ruins of temples nearby, amazing and sad to see the destruction due to wars.

Quality of Experience
French influence, beauty of buildings and grounds
Food
Stop at hotel restaurant
Guides, Drivers and Staff
Again, our guide Tao and driver
Transport
Explore Angkor Temples: Banteay Srei, Ta Prohm Temple and Prasat Kravan
Explore Angkor Temples: Banteay Srei, Ta Prohm Temple and Prasat Kravan
Siem Reap

Too tiring the day after Angkor Wat and Angkor Thom. Would skip this tour

Quality of Experience
Need day of restHistory
Guides, Drivers and Staff
A/C van before and after, water and cold rags
Transport
Air conditioning, water, cold rags
Athena Luxury Cruise-Day 2
Athena Luxury Cruise-Day 2
Ha Long Bay

There was a weather issue, so basically there was no second day, we had breakfast and had to leave the ship. Nothing to review of this day.

Quality of Experience
Just know that the second day could be affected by weather, which was not their fault
Athena Luxury Cruise - Day 1
Athena Luxury Cruise - Day 1
Thailand

The first day on this cruise was nice. The cabin was very large and comfortable, also the bathroom. We were tired from a long trip, 23 days, so we basically enjoyed the amazing views of Ha Long Bay. Most passengers went on the 2 shore excursions, but we stayed on the ship and took advantage of the jacuzzi the size of a very small swimming pool but refreshing just the same. The food was acceptable, but they charged extra for everything, even water and coffee. The drinks were not good, but anyway the bar didn’t open until 5:00pm so no drinks for people who stayed on the ship., not even soft drinks. The sunset and view were breathtaking that night. It would have been nice to have some music, but they had none. We paid for some massages which were relaxing. The staff were very pleasant and nice, friendly

Quality of Experience
Food
Guides, Drivers and Staff
Please see the review
Transport
The drive to Ha Long Bay was pleasant because the roads were good, the band was air-conditioned and we stopped to shop at a cultured pearl factory. They showed us how they make cultured pearls and we did purchase some nice jewelry
Full Day Mekong Delta Tour (My Tho)
Full Day Mekong Delta Tour (My Tho)
Ho Chi Minh City

This was a pleasant tour, saw the lush Mekong Delta by boat. Took a small boat trip on the very big river to a small island where we had a delicious lunch by the river. Also stopped at an outdoor market where we bought local fruit.

Quality of Experience
Food
The lunch at the restaurant by the river
Guides, Drivers and Staff
Guide Victor and driver always had the air conditioned van waiting with water and cold rags.
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Aug 05, 2024

Dear Giocasta,

Hope you have a great day and thank you for your detailed feedback and for choosing kimkim for your trip. We are delighted to hear that you had an excellent experience with our guides and drivers, and it is our great pleasure to do something for your husband's birthday.
We apologize for the issues with the hotels in Bangkok and Ho Chi Minh City and will take your feedback into consideration for future bookings.
We are so delighted that you have so many wonderful memories from your time in Southeast Asia. Thank you again for your kind words.

Best regards,
Kelly

We had several guides, all English speaking, ...
Japan | Jul 16 - Jul 25, 2024

E
Emily G.
North Atlanta, GA | Reviewed on Aug 01, 2024
We had several guides, all English speaking, and I cannot remember their names. However, they were all excellent. The young woman who was the guide on our food tour in Osaka was especially fun, energetic and very impressive! Read more

We had several guides, all English speaking, and I cannot remember their names. However, they were all excellent. The young woman who was the guide on our food tour in Osaka was especially fun, energetic and very impressive!

Hotel Review
Sakura Terrace -Adult Only

This hotel had a wonderful lobby space for sitting, an outdoor bar…& a fabulous restaurant! Also live music some evenings.

Authenticity & Character
Wonderful lobby area and outdoor bar
Location
Near the train station
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 07, 2024

Dear Emily,

Hope you have a great day.Thank you for sharing your enjoyable experience with us. It sounds like you had a great time with the guides and enjoyed the hotel amenities.The food tour in Osaka sounds especially exciting. We're glad to hear that you had a positive experience with the staff and facilities at Sakura Terrace. We hope to welcome you back again in the future.

Best regards from Asia,
Sandy

We fell in love with Vietnam!
Vietnam | Jul 15 - Jul 25, 2024

Jason
Jason H.
Los Angeles, CA | Reviewed on Aug 01, 2024
Overall the trip was a dream. We have fallen in love with Vietnam and have already been speaking about returning someday soon. Our KimKim agent, Doris, is a local expert and planned such a a good vacation and stayed within our allocated budget. We visited Hanoi, Hoi An, and Da Nang. All unique and beautiful in their own right. We had a unique situation traveling with a 10 month old baby. We heard Vietnam was a good place to take young children, but we had no idea how amazing the local... Read more

Overall the trip was a dream. We have fallen in love with Vietnam and have already been speaking about returning someday soon. Our KimKim agent, Doris, is a local expert and planned such a a good vacation and stayed within our allocated budget.

We visited Hanoi, Hoi An, and Da Nang. All unique and beautiful in their own right.

We had a unique situation traveling with a 10 month old baby. We heard Vietnam was a good place to take young children, but we had no idea how amazing the local people would be. Pretty much every restaurant and hotel we had people wanting to hold our baby, help us with the baby, and just showing her so much attention and affection. It was so great.

We had two guides for this trip. Our second guide, Han, was exceptional in every way and an amazing help with the baby. We honestly became friends and will stay in contact beyond our trip. He lovingly earned the title “Uncle Han” due to our daughter having so much fun with him. We couldn’t be happier with our service.

The weather was something we were worried about going to Vietnam in July but has overall it cooperated pretty well. A couple inconvenient showers but really not too bad.

All of our hotels had breakfast included, which was really nice. The first two in Hanoi and Hoi An had outstanding breakfast buffets.

In our Da Nang hotel the service was great and the people working there were great but some mornings some of the food was cold. They did offer fresh omelettes but the sausage and bacon were not the freshest. But we have found some great local food options to enjoy throughout the day so not a huge deal.

We had one problem during the trip which was a driver that picked us up from the airport. He was sick and was coughing and sneezing a lot. We did now want to continue with this driver and messaged our agent, Doris, on WhatsApp and within 7 minutes she had another driver scheduled for the next day. Amazing service!

Overall everything has been A+ with our experience with KimKim and Vietnam. I would highly recommend anyone looking into the service to give it a try.

Hotel Reviews
Hai An Beach Hotel
Da Nang

Overall, this hotel was good. The location is right across the street from the beach and you can walk out the back door of the hotel to experience more of the local restaurants and culture. The staff here was nice, but not above and beyond like our previous two hotels. It felt a little bit stuffy compared to our experience in Hanoi and Hoi An. It felt like more of a city culture versus the country culture, but it was still good overall. Our room had a great view and the location is convenient to walking and local food options. The best experience we had was with the staff in the restaurant. They were so nice and accommodating.

Authenticity & Character
It’s a nice hotel overall, but it’s right next to another hotel that is still under construction or maybe will never be finished. So when you look out the windows, you see a hotel that is not finished and so it’s not the best view.
Location
Very walkable and close to shops restaurants in the beach
Staff
Good staff overall. But a little quiet and impersonal compared to our previous to hotels we stayed in Vietnam.
Cleanliness & Comfort
It was a very clean hotel. Very comfortable overall.
Hoi An Delicacy Hotel & Spa
Hoi An

Very calm and serene experience. Excellent morning buffet. Walking distance to the shops. Rachel at the front desk went above and beyond to help us with our needs since we had a young baby she was holding the baby taking care of her so we can enjoy our breakfast. We beyond what we would expect but so nice!

Authenticity & Character
This is a newer hotel. Less than one year old at our time of stay. But very high class and luxury field everywhere you go.
Location
Very walkable location.
Staff
Everyone from the front desk, to the restaurant team, to our room service people were excellent. Would definitely recommend this hotel for anyone staying in Hoi An.
Cleanliness & Comfort
Very clean and comfortable. Comfortable beds. The staff was very respectful and would take off their shoes before they came into your room. Towels were always available at the pool. And the buffet/restaurant was always clean and well kept up-to-date.
Paradise Sails Cruise

Such a high class and beautiful cruise! The staff were very accommodating with our young child. The excursions to go see monkeys and the bay were so worth it. You don’t wanna miss this one if you visit Ha Long Bay.

Authenticity & Character
Very high class. Felt like we were on a luxury cruise.
Location
Staff
Excellent all the way.
Cleanliness & Comfort
Comfortable beds. Staff provided a crib for our baby.
Hanoi Pearl Hotel
Hanoi

Amazing buffet, breakfast and service team! Rachel from the front desk team went above and beyond to make sure our baby was cared for and felt comfortable and we had a great experience! You definitely don’t want to miss the spa here they have a sauna available that you can use before and after massages. Very unique! The hotel is also a very convenient location and very close to the lake where you can go out in the morning and watch everybody exercise and dance. That’s a must when you’re in Hanoi!!

Authenticity & Character
Close to cultural experiences.
Location
Very walkable. Good coffee nearby. And close to the lake where everyone goes for morning walks.
Staff
Rachel at Hanoi Pearl was exceptional!
Cleanliness & Comfort
Very very clean. Staff takes off their shoes before coming in your room. So nice!
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Aug 01, 2024

Dear Jason,

Thank you for sharing your delightful experience! I'm thrilled to hear that you have fallen in love with our country, and it's wonderful to know that you are already thinking about returning to Vietnam soon.

Your happiness and satisfaction are my top priorities. It makes my work more meaningful and fulfilling. I wish your family all the best and send warm wishes for your adorable baby.

Vietnam and I look forward to welcoming your family back in the near future!

Warmest regards from Vietnam,
Doris

We LOVED Norway and we loved everything Mar s...
Norway | Jul 13 - Jul 20, 2024

Robyn
Robyn S.
Ashburn, VA | Reviewed on Aug 01, 2024
We LOVED Norway and we loved everything Mar set up for us. It was such a wonderful experience. And everything was smooth from the moment we arrived to our drop off at the airport. The only bummer was having to leave. I will definitely be coming back to Norway and will look into KimKim for any future trips. And Mar was truly outstanding. She listened to everything we had to say and planned our trip accordingly. Every hotel, every train, every restaurant recommendation and every activity was... Read more

We LOVED Norway and we loved everything Mar set up for us. It was such a wonderful experience. And everything was smooth from the moment we arrived to our drop off at the airport. The only bummer was having to leave. I will definitely be coming back to Norway and will look into KimKim for any future trips. And Mar was truly outstanding. She listened to everything we had to say and planned our trip accordingly. Every hotel, every train, every restaurant recommendation and every activity was perfect. She took the stress of having to plan a vacation out of the equation so all we had to was enjoy every minute. I would definitely recommend KimKim and definitely recommend Mar. And I hope to return to Norway again soon.

Activity Reviews
Fjordsafari and Hike to Mountain Goat Farm
Fjordsafari and Hike to Mountain Goat Farm
Flåm

Such a great way to experience the fjords - from the water and the mountain tops. The boat experience was super cool to go racing through the water, see the waterfalls up close, learn about the different villages and the myths of the trolls. Robbie our guide was awesome!! And then the hike up to the goat farm was something else. The views were breathtaking. AnnaKaren the owner of the farm was amazing - the goats, the lunch, her hospitality - we couldn't have asked for anything better. And our guide Lauma was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Floating Sauna Experience
Private Floating Sauna Experience
Norway

Such an amazing experience. There were only two of us so we had the whole sauna to ourselves. The views from inside the sauna, jumping in the fjord to cool off, truly incredible. At first I thought 2.5 hours would feel like forever, but then I didn't want it to end.

Quality of Experience
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Aug 19, 2024

Dear Robyn,
Thank you so much for your fantastic feedback and kind words! I’m absolutely thrilled to hear that you had such a wonderful time :)
We’d love to welcome you back soon, and I’d be delighted to help plan your next Norwegian adventure!
It was a real pleasure working with you!
P.S. Thanks for sharing your memories with us!
Wishing you all the best,
Mar

Ireland driving trip
Ireland | Jun 30 - Jul 7, 2024

J
Jennifer M.
Raleigh, NC | Reviewed on Aug 01, 2024

The hotels, car rental and planned activities were great. On the other hand, we received a very long document before our trip that just listed *all* of the options of things to do at each place - there was no priority or added information about timing, booking in advance, or attempts to tailor recommendations to our preferences. This document was generally not useful and we ended up having to use a travel book to figure out what to do in each place.

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Aug 07, 2024

Hi Jennifer

Thank you for taking your time to give us some feedback on your trip.

We are glad to hear you enjoyed most elements of your trip.

I am sorry to hear you were not happy with your route note document. I will certainly pass this information along to our team that deals with the route notes, this is certainly the first time we have heard concerns regarding them but we are always looking at way to improve things so we will definitely take your feedback on board.

Kind Regards

Dean

Overall pleased with Brazil trip booked with KimKim
Brazil | Jul 21 - Jul 28, 2024

B
B K.
Los Angeles, CA | Reviewed on Jul 31, 2024
My trip was overall well planned by Bruno. We visited Rio and Foz do Iguacu with KimKim (we did also add a single night in Sao Paulo, due to travel needs). During the planning phase, we adjusted and added attractions that best fit my family. This included changing our flights that Bruno initially booked to help fit my desired schedule. The planning phase was great and easy. Our English guides did great and accommodated our family of 5 as needed during the various tours. The hotel selections... Read more

My trip was overall well planned by Bruno. We visited Rio and Foz do Iguacu with KimKim (we did also add a single night in Sao Paulo, due to travel needs). During the planning phase, we adjusted and added attractions that best fit my family. This included changing our flights that Bruno initially booked to help fit my desired schedule. The planning phase was great and easy. Our English guides did great and accommodated our family of 5 as needed during the various tours. The hotel selections fit our desires as well. My only small issue was the airport pickups. I believe they use a generic airport based service to get you to your hotel (at least in Rio and Sao Paulo that was the case). Both in Rio and Sao Paulo our drivers did not speak English. This was a slight issue as we weren't proficient Portuguese speakers, but we managed ok. If you were uncomfortable putting yourself out there doing some mimes and broken sign-language, it would have been very disappointing. All in all, 9 out of 10.

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Aug 01, 2024

Brian, thank you very much for your review. I'm delighted that your family enjoyed their trip.
As for the transfers in Rio de Janeiro and São Paulo, we have a person who waits for the passengers and takes them to the car so that our clients walk less with their bags. The airports in Rio de Janeiro and São Paulo are huge and the parking lots are very far from the arrivals, which is why we've chosen to do it this way to make it more comfortable for our clients.
Once again, thank you very much for your trust.
All the best to you and your family.
Bruno

Super fun London trip made easy!!
England | Jul 19 - Jul 24, 2024

P
Payal F.
Brookhaven, GA | Reviewed on Jul 31, 2024
We had an amazing trip to London and so much of that had to do with our trip specialist Kateryna. From the moment I reached out with a trip inquiry to the time we actually were in London, she was so responsive and supportive.
The itinerary she created for us was perfect, well-balanced with activities and time for relaxing. She made all the reservations, tickets etc in advance which made the trip seem seamless.
We ran into difficulty with a 2 hour flight delay on arrival at Heathrow. I...
Read more

We had an amazing trip to London and so much of that had to do with our trip specialist Kateryna. From the moment I reached out with a trip inquiry to the time we actually were in London, she was so responsive and supportive.
The itinerary she created for us was perfect, well-balanced with activities and time for relaxing. She made all the reservations, tickets etc in advance which made the trip seem seamless.
We ran into difficulty with a 2 hour flight delay on arrival at Heathrow. I contacted her from the plane and she was able to get in touch with our transport from the airport, as well as shift our planned afternoon activities to evening so we could still do what we hoped to for the day. She made what could have been a stressful start to our trip so pleasant!

Activity Reviews
Afternoon Tea at Fortnum & Mason
Afternoon Tea at Fortnum & Mason
London

So fun! All five of us enjoyed the experience. The tea selection was extensive. Our host was so knowledgeable and helpful. The food was tasty and the kids were pleasantly surprised that they could ask for seconds on any of the offerings on their stands. They all requested second servings of sandwiches!! A lovely experience!

Quality of Experience
Guides, Drivers and Staff
Windsor Castle Day Trip from London
Windsor Castle Day Trip from London
England

Great trip to see a very special place. SO much history and to keep it so well-preserved. Very special!!

Quality of Experience
Guides, Drivers and Staff
Transport
Thames Cruise with Dinner
Thames Cruise with Dinner
London

This was a highlight - seeing the city sites at night on a boat with a lovely meal. So special. We lucked out with amazing weather. The live music was a treat while enjoying a four course dinner on the cruise. Just lovely!! And so easy to take the tube to get to the pier! Highly recommend. The kids loved it too!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

So many historical sites within. Like several museums within one place. The Crown Jewels were amazing. Seeing the armory was also so cool. Just in awe at the history of the place. Very special.

Quality of Experience
Guides, Drivers and Staff
Discover London in a Private Black Cab
Discover London in a Private Black Cab
London

Chris our cab driver was so great! He customized the trip based on what our family was interested in and shared so many fun facts as well as tips about getting around London, best view for changing of the guard. We never felt rushed when stopping for photos. Also he rearranged his schedule to accommodate our flight being 2 hours late getting in and still took time to show us so many sites. Very friendly and knowledgeable about London history and site-seeing.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Aug 01, 2024
Hi Payal, Thank you so much for your wonderful review! I’m overjoyed to hear that you had an amazing trip to London and that I could help make it special for you and your family. Your kind words are deeply appreciated. It was a huge pleasure to tailor the itinerary for you, ensuring a perfect balance of activities and relaxation. I'm glad that the seamless arrangements added to your enjoyment. Despite the flight delay, I’m happy we could make your first day pleasant and stress-free. I’m... Read more

Hi Payal,

Thank you so much for your wonderful review! I’m overjoyed to hear that you had an amazing trip to London and that I could help make it special for you and your family. Your kind words are deeply appreciated.

It was a huge pleasure to tailor the itinerary for you, ensuring a perfect balance of activities and relaxation. I'm glad that the seamless arrangements added to your enjoyment. Despite the flight delay, I’m happy we could make your first day pleasant and stress-free.

I’m thrilled that Chris made your London tour memorable and that you enjoyed the experiences from the Tower of London to the Thames Cruise with Dinner. Your detailed feedback is incredibly valuable, and it’s wonderful to know that everyone loved the afternoon tea at Fortnum & Mason.

It warms my heart to know your family will cherish these memories. You are truly very valued clients, and I want you to always feel special and thoroughly appreciated.

Sending my very best wishes to you and your children!

Warmest regards,
Kateryna

We loved Japan!
Japan | Jul 2 - Jul 16, 2024

gabriela
gabriela c.
Brazil | Reviewed on Jul 31, 2024

Shona was great at all times! We loved Japan! Yumi and ayumi, our first 2 guides were amazing. Yuki was very nice and gentle. Jun was a little disappointing, he seemed always in a hurry (most of the times walking way ahead of us and not looking back to see if we were keeping up, even having 2 kids with us) and was not enthusiastic about the history or places we visited. We found that guides that have their own kids are much friendlier to our kids and make the tours so much better and more interesting and enjoyable.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Aug 06, 2024

Dear Gabriela,

Hope you have a great day.Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Japan and enjoyed the hospitality of Yumi and Ayumi.We apologize for any unhappiness you may have experienced with Jun and appreciate your understanding. Your comments are valuable to us as we strive to provide the best possible experience for all of our travelers. We hope to have the opportunity to welcome you back to Japan in the future again.

Wish you and your family happy all the time.

Best regards from Asia,
Shona

Super fun Norway trip made easy!
Norway | Jul 21 - Jul 29, 2024

Betsy
Betsy H.
| Reviewed on Jul 31, 2024

Mathia made our trip planning easy - a well planned trip across Norway with nice accommodations and helpful tips along the way. He gave us all the necessary details and checked in daily. When we had some minor issues, he replied super quickly and helped us sort it out. We especially liked the Flåm railway/bike excursion and enjoyed our stay in Oslo at the beautiful Amerikalinjen hotel.

Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Aug 01, 2024

Dear Betsy,
Thank you very much for your kind review. I am happy to hear your trip to Norway was above your expectations. Thanks for letting me know that I have been helpful with the assistance and recommendations needed during the entire journey.
I wish you and your beautiful family all the best. :)
Mathia

Trip to Arequipa and Cusco
Peru | Jul 20 - Jul 28, 2024

J
J.M. v.
the Netherlands | Reviewed on Jul 31, 2024
We have had an amazing trip in Peru and Anne was a great help in planning and organising the trip. The communication was quick and complete. We loved all the hotels we stayed in, as well as the excursions. The first days in Arequipa we spent two days in a group by tour guide Maya. She was knowledgeble, friendly, helpful, communicative, punctual and fun. In and around Cusco we were helped guided by Julio Quispe. He was an extraordinary tour guide, whom I can not praise enough. He loves to... Read more

We have had an amazing trip in Peru and Anne was a great help in planning and organising the trip. The communication was quick and complete. We loved all the hotels we stayed in, as well as the excursions. The first days in Arequipa we spent two days in a group by tour guide Maya. She was knowledgeble, friendly, helpful, communicative, punctual and fun. In and around Cusco we were helped guided by Julio Quispe. He was an extraordinary tour guide, whom I can not praise enough. He loves to share his passion for the region and was able to pass the enthusiasm on to us. His knowledge, stories, insights, anecdotes and tips really made this part of the trip special. Like Maya he was friendly, helpful, pro-active, punctual and flexible.

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Jul 31, 2024

Hello J.M.
Thanks again for trusting us with your trip to Peru. I know Maya, and especially Julito had a great time showing you their hometown. Hopefully, if you come back to our country to explore further let us know. We might have the chance to meet next time.
We wish you and Luis Eduardo the best on your future journeys!
Best regards from Peru 🇵🇪

DO NOT USE KIM KIM
Greece | Jun 5 - Jun 11, 2024

Rupa
Rupa S.
Los Angeles, CA | Reviewed on Jul 31, 2024
It is difficult to emphasize how disappointing Kim Kim and our travel agent Elen were. We are a family of five and were charged $12,000 for a six-day, 5-night booking of transportation and hotels at four locations in early June 2024 -- Santorini, Delphi, Kalabaka, and Athens. That comes to $2,000 per day for hotel rooms and a car with a driver, plus one internal flight to Santorini after landing in Athens and a "catamaran" tour in Santorini. But in every town except Delphi, we were given... Read more

It is difficult to emphasize how disappointing Kim Kim and our travel agent Elen were. We are a family of five and were charged $12,000 for a six-day, 5-night booking of transportation and hotels at four locations in early June 2024 -- Santorini, Delphi, Kalabaka, and Athens. That comes to $2,000 per day for hotel rooms and a car with a driver, plus one internal flight to Santorini after landing in Athens and a "catamaran" tour in Santorini. But in every town except Delphi, we were given tiny, economy hotels whose rates ranged from $100 to $150 per night online, meaning we were charged $340 or $400 per night per room; we still had to buy all our own meals and our tickets for sightseeing. In Santorini, the driver refused to take our bags in from where he dropped us 1/2 a mile away from our hotel, and the hotel sent one girl to help, meaning we had to lug our luggage for 1/2 a mile up tiny, twisting lanes after lengthy international and domestic flights. The hotel rooms in Santorini were so small that I could not stand up straight and I am only 5'4. The Catamaran tour started 1.5 hour late and arrived back 3 hours late; the food was ok and there was nothing to drink except beer and wine -- for what we paid, it was abysmal. In Kalabaka, our kids were given a smoking room that was only switched by the cranky manager after a lot of complaining to Elen. The A/C and TV in our tiny room didn't work, and when we called the manager for help, he only yelled at my husband for breaking it; when he left, my husband figured out the settings and managed to make everything work. When we told Elen, she had the hotel send us a couple of bottles of wine but the manager claimed there were no wine glasses in the entire hotel (even though it had an in-house bar). In Athens, the hotel rooms were so tiny we had to walk sideways; the elevator was so small we had to take 4 trips to get our luggage up to the 6th floor; and across the street was a beautiful hotel with a roof restaurant for breakfast overlooking the Acropolis. Elen refused to provide a breakdown of how what we were charged was used, claiming "confidentiality" with the hotels; the lack of transparency was appalling given that the hotels we stayed at were going for $100 or $150 per night only, but we were charged $350 - $400 per night. We were also charged for a car and a driver to be with us from 9:00 a.m. to 5:00 p.m., but the driver frequently left at 3:00 p.m. The car itself was not a minivan but a giant bus that was uncomfortable to travel in and hard to park. And it did not help that, instead of giving us a refund or upgrade, Elen tried to fob us off by delivering some pre-packaged gift bags the last day of our trip with useless things like a tourist guide book (that we no longer needed), a weird table cloth, and stale cookies. So, our best advice -- DO NOT USE KIM KIM AS YOUR TRAVEL AGENCY.

Hotel Reviews
Divani Hotel Meteora
Kalampaka

Beautiful hotel, spacious rooms, great common areas to sit in/read/enjoy a glass of wine, an outstanding breakfast buffet, and a great pool.

Authenticity & Character
Exuded warmth and hospitality. The elevator was broken when we got there but they got it fixed ASAP and helped our family of five carry our 5 suitcases up three flights of stairs
Location
Set in one side of town but near the main rood with bars, cafes, and restaurants
Staff
There was no one at the poolside bar so we had to wait a long time to get towels, ice, water, and snacks. Another staff member also got mad at us for enjoying our own bottle of wine in one of hotel patios -- why shouldn't we able to do that if we could do it in our room? Do you really think it's going to make us buy your expensive food and wine?
Cleanliness & Comfort
Everything was clean and layout was spacious
Achilleas Hotel
Athens

The entrance to the hotel is dingy, there's a tiny elevator that can barely fit two people and one suitcase, and the rooms are built sideways -- long but not wide enough. Two people cannot walk around at a time. There is no view from the balcony except into a much nicer hotel with amazing landscaping and a beautiful rooftop restaurant. The furniture is arranged in such a way that you cannot fit your suitcases. The breakfast area is dark and tiny, with only one table under a skylight that's worth eating at but that is always taken. WOULD NEVER STAY HERE AGAIN!

Authenticity & Character
It's just a small, cheap, dingy building with no warmth or hospitality that Greeks are known for.
Location
It's not in the center of anything! Athens is not that big and we had to walk miles and miles to get to the Acropolis and other sights.
Staff
They were polite but not warm or friendly
Cleanliness & Comfort
Less furniture, more space, and more light!!
Cori Rigas Suites
Fira

Because Santorini is so beautiful, no hotel can go wrong. But the rooms in this hotel were SO small that I couldn't stand up straight in the bedroom, and I'm only 5'4. The bathroom was so tiny I had to bend my head when entering and walk sideways. The balconies were nice but shared with so many rooms there was no privacy; one evening, the 20-year old boys staying in the room next door stayed up out on the balcony smoking and playing music and talking till 3:00 a.m., and they were so close we couldn't drown out the noise. The bar was not stocked with anything -- just empty liquor bottles -- and the bartender couldn't make anything except open some beer or wine. The staff was friendly and the breakfast was nice, but we spent no time in the rooms because they were so small and uncomfortable!

Authenticity & Character
Size of rooms and no privacy on balconies
Location
On the wrong side of the island
Staff
Very nice and friendly; packed us breakfast the morning we flew back out.
Cleanliness & Comfort
Make things bigger!!
Fedriades Hotel
Delphi

Though it is in a nice location, the hotel is tiny, with most rooms that overlook a wall. The manager is unfriendly, crochety, and completely arrogant. He put our kids in a smoking room, claimed he was sold out and couldn't switch them until we complained to our travel agent, refused to fix the broken TV & A/C in our room and instead accused my husband of breaking it. The balconies in two of our rooms were so small that all we could do is put our clothes out there to dry; there was little room for two people to sit and enjoy sunrise or sunset. The breakfast buffet looked really nice, but most of the breads and dry foods were stale because they put them away in a nearby cabinet, then take them out every morning.

Authenticity & Character
The manager's attitude
Location
In the center of town, near a lot of restaurants
Staff
Customer service -- don't yell at guests or accuse them of breaking your temperamental fridge, A/C and tiny TV
Cleanliness & Comfort
Smoking rooms meant everything smelled even in the non-smoking rooms. Awful view in some rooms in the back of just a large wall. No working A/C or minifridge
Activity Review
Diamond Caldera Sunset Cruise
Diamond Caldera Sunset Cruise
Santorini

The view/sunset was great, dinner was good, and snorkeling was enjoyable. But the cruise started off an hour and a half late, there were no snacks, there was only cheap wine and beer to drink instead of a full bar, and docking was 4 hours later than promised, making for a tiring day spent waiting and waiting and waiting and getting an OK experience. Also, the staff were not nice -- very busy and stressed.

Quality of Experience
We wish we knew that the Catamaran would neither arrive on time nor come back; we were picked up from our hotel at noon for a 1:30 p.m. cruise time, but the cruise didn't start until 3:00 p.m. We were not offered any apologies or water or refreshments while we waited for ONE AND A HALF HOUR in the heat. On board, there was only one white wine and some beer; for what we paid, we expected a full bar. There were also no snacks; just dinner, which was served three hours after we boarded. The catamaran arrived back to port much later than expected, which made sense because of the late start, but then we had to wait another HOUR AND A HALF to dock because of all the waiting catamarans ahead of us. We got back to our hotel at 11:00 p.m., meaning we had nearly a 12-hour excursion instead of a 6-hour one, with the additional time spent in delays, not enjoying ourselves. WILL NOT RECOMMEND YOUR COMPANY TO ANYONE ELSE!!
Food
Dinner was plentiful and tasted fine, but there were NO SNACKS for the first three hours and the dessert was awful
Guides, Drivers and Staff
The guides on the boat were stressed and busy; they barked directions about not going here or doing that, and were not warm, friendly, or hospitable
Transport
The boat was a rickety little thing with not much space for all the people to truly relax. For example, there was one or two benches upstairs that got taken quickly. On the main deck, there was one or two tables, again got taken.
Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Aug 20, 2024
Dear Rupa,
Thank you for taking the time to share your detailed feedback. I’m sorry that the experience did not meet your expectations, and I’d like to address the concerns you’ve raised, point by point.
1. Hotel Costs and Room Sizes: The total cost of your trip included a full travel package covering hotels, private transfers, guided tours, and 24/7 support. The hotel choices were based on availability and your preferences, with each destination offering different types of accommodations....
Read more

Dear Rupa,
Thank you for taking the time to share your detailed feedback. I’m sorry that the experience did not meet your expectations, and I’d like to address the concerns you’ve raised, point by point.
1. Hotel Costs and Room Sizes: The total cost of your trip included a full travel package covering hotels, private transfers, guided tours, and 24/7 support. The hotel choices were based on availability and your preferences, with each destination offering different types of accommodations. For instance, Santorini hotels often have higher rates due to their unique locations on the cliffs, which also results in rooms with lower ceilings (Cave Rooms). The overall average cost per day reflects the varying costs of these services across different locations, rather than just the nightly rate of each hotel.
2. Driver and Transportation: The Mercedes Sprinter used for your transportation is a 2017 model, which is a 12 seater, instead of an 8 seater minivan. 8 seater minivans practically can accommodate up to 6 people and their luggage space is limited. We have chosen a larger vehicle to comfortably accommodate your family, although the cost of this larger vehicle is musch higher than the small minivan. The driver left his contact information to provide you with flexibility, allowing you to reach out if you needed further transport during the day. This was meant to give you more freedom rather than limit your service.
3. Santorini Hotel Arrival: I understand the difficulty you faced when the driver dropped you off half a mile from your hotel. Santorini’s unique geography often restricts vehicle access close to hotels, particularly those on the cliffs. The hotel staff was sent to assist with your luggage, though I acknowledge that this might not have met your expectations, this is the only way to be able to enjoy the views of the Caldera (Cliff) and elevate your experience. Choosing a hotel off the caldera would lower the cost of your trip significantly.
4. Catamaran Tour: The Diamond Cruise is one of the most popular experiences we offer, and in most cases the highlight of the trips of our travelers for the past decade. The delays on the Santorini catamaran tour were due to high demand and logistical challenges during the peak season. This is something the Municipality of Santorini is trying to address together with the boat companies. Since your trip to Santorini boarding and off-boarding has become much quicker, but there is still space for improvement.
5. Delphi Hotel: The hotel in Delphi, as all hotels we are offering to our clients, has a very strict policy regarding smoking, but it is not able to guaranty that an individual will not smoke in it. The hotel room was properly cleaned and aired before your arrival, though, since you didn’t feel comfortable, the hotel provided an additional room as a gesture to ensure your comfort.
6. Athens Hotel: The Achilleas Hotel in Athens is a budget-friendly option in a central location. While the rooms and elevator sizes may have been smaller than expected, the hotel is known for providing good value within its category and the room you staid was one of the most spacious ones. I understand that the comparison to the neighboring hotel might have affected your perception, but please keep in mind that hotels in Athens are not cheap and usually in smaller sizes than the ones in US.
7. Lack of Transparency: The amount you paid covered a fully customized package tailored to your preferences, not just the hotel costs. This included currency conversion fees, private transfers, private and small-group activities and continuous support. The confidentiality regarding specific costs with hotels is a standard practice in the industry to maintain fair pricing agreements.
8. Gift Bags: The gift bags were offered as a small gesture of appreciation from our agency, provided to all our travelers either at the start or end of their journey. I regret that they did not meet your expectations.
I regret if this was not clear, and I’m happy to provide further details if needed.
While I believe I provided the best service possible under the circumstances, I understand that some aspects of the trip did not meet your expectations. Your feedback is invaluable as I continue to work closely with our partners to ensure the best experience for all travelers.

Arranging the guide was very easy. Maslinka w...
Croatia | Jul 25 - Jul 29, 2024

julie
julie c.
Encinitas, CA | Reviewed on Jul 31, 2024

Arranging the guide was very easy. Maslinka was one of the best guides I've had - and I've been to over 70 countries. She's very knowledgeable about the local areas we visited, as well as the overall macroeconomic topics dominating Croatia. Would highly recommend her.

Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Jul 31, 2024

Hi Julie,

thank you for a nice review of our guide Maslinka. She is the best guide in our team.

Hope to stay in touch with you.

Best

Bruno

Outstanding trip to Slovenia & Croatia (& Monteng, filled with adventure, fun, and plenty of gelato!
Croatia | Jul 2 - Jul 23, 2024

Court
Court D.
San Carlos, CA | Reviewed on Jul 31, 2024
I (49M) and my two kids (F16, M13) had a phenomenal time!
Antonia was fantastic working with us to build the right itinerary, with plenty of fun activities, down time, and wonderful accommodations. As well, we had several calls ahead of the trip wherein she provided numerous recommendations for things to do, as well as tips for navigating about the countries we were visiting.
Throughout the trip, the kimkim team checked-in every day to ensure all was well, and that we had whatever... Read more

I (49M) and my two kids (F16, M13) had a phenomenal time!
Antonia was fantastic working with us to build the right itinerary, with plenty of fun activities, down time, and wonderful accommodations. As well, we had several calls ahead of the trip wherein she provided numerous recommendations for things to do, as well as tips for navigating about the countries we were visiting.

Throughout the trip, the kimkim team checked-in every day to ensure all was well, and that we had whatever necessary vouchers and/or travel details for the next day. This really allowed me to relax and lean into enjoying my time with my kids rather than stressing about getting ahead of the next day's itinerary or managing the small details.

Although the region was experiencing an unprecedented heatwave, it thankfully didn't limit us from exploring much (we did bow out of 1 or 2 hard hikes when temps peaked over 94º / 34º, but given we were on the coasts and often in the water, we had a blast. We felt welcome by the locals everywhere we went, and the food was delicious everywhere we ate.

Hotel Reviews
Palace Natali
Dubrovnik

This was my kids' favorite accommodation through the trip (F16, M13); the rooms were authentic, unique, and charming, but very comfortable. The kitchen suite allowed us to have cool snacks and drinks as we checked-in throughout our stay (crucial in the 34º+ celsius weather in Dubrovnik during our visit). The pool was also a highlight, and we enjoyed having drinks poolside, taking frequent dips to get out of the heat. The hotel is marked with gorgeous grounds and stunning view of the Adriatic - ideal for watching a summer sunset. Staff were fantastic throughout, and service was exemplary. The walk into Dubrovnik's old town wasn't bad for 3 active people, but I imagine the stairs (coupled with high heat of the summer) would have taxed many other visitors. For us, it was just an excuse to have more gelato, but for other visitors, it's pretty easy to book a car to the old town.

Authenticity & Character
Location
tremendous westerly views
Staff
Cleanliness & Comfort
Heritage Hotel Santa Lucia
Split

Gorgeous hotel right in the heart of old town split. Staff were welcoming, efficient, and helpful throughout our stay. The rooms were bright, clean, and spacious. We occupied a family suite with a view overlooking the square - we were able to catch the Euro final locally, and were treated to Spanish fans singing heartily at the conclusion of the final. Despite being over a busy square, the rooms were quiet and comfortable.

Authenticity & Character
Location
Located in an idea spot in the center of the old town.
Staff
Cleanliness & Comfort
Tromostovje Apartments
Ljubljana

Really fun locale in the heart of the city, with whimsical decoration, but clean, comfortable, brightly lit rooms. Ideal if you like to be right in the heart of evening activity, steps away from delicious food options and nightlife.

Authenticity & Character
Really unique hotel, with art inspired by the city.
Location
Right in the heart of the city, steps from restaurants and evening acitivities.
Staff
Cleanliness & Comfort
ECO Boutique Hotel AMS Beagle
Spodnje Gorje

What a fabulous hotel! Eco-designed and sustainably managed. The rooms were roomy and well appointed (especially the TV which was crucial given the Euro's were on!). The staff were incredibly warm, and provided us plenty of valuable information about activities and restaurants in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Antonia Šutić Ljuština
Antonia
Antonia Šutić Ljuština
Local specialist in Zagreb, Croatia | Replied on Oct 04, 2024

Hi Court,
Thank you for your kind words! It was a privilege working with you and thank you for trusting us and Kimkim with your family’s vacation. Sara and I are happy to hear your family had a great time and hope we will get a chance to work together again!
We wish you all the best and many new adventures in the future!
Antonia

Great discovery of North part of Argentina
Argentina | Jul 20 - Jul 30, 2024

Claire
Claire B.
Hong Kong SAR China | Reviewed on Jul 31, 2024
Wonderful trip, hotels selected were all of great quality, especially the Boutique hotel in Cachi.
Both guides ( Iguazu + Salta) were very knowledgeable, kind and could speak good English.
Camila was always responding very quickly to all my enquiries.
A fantastic family trip !
Many thanks
Read more

Wonderful trip, hotels selected were all of great quality, especially the Boutique hotel in Cachi.
Both guides ( Iguazu + Salta) were very knowledgeable, kind and could speak good English.
Camila was always responding very quickly to all my enquiries.
A fantastic family trip !
Many thanks

Hotel Reviews
Villa Vicuña Boutique Hotel
Cafayate

Nice rooms and charming hotel, close from the main square

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Colores de Purmamarca
Purmamarca

We had 2 rooms and living room + kitchen upstairs ! Beautiful view on the mountains. Great staff and every night you are invited to some traditional music and glass of wine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Toilets very smelly and showers tubs were leaking
El Cortijo Hotel Boutique
Cachí

Charming, beautiful hotel, great service and you can also enjoy fantastic massage ! Loved it !!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Design Suites Salta
Salta

The best part of this modern style hotel is its location.

Authenticity & Character
Modern style. Huge bedroom but very small bedroom. You need to ask plug adaptor at the lobby since no plug is suitable for European travellers
Location
One block away from the main square and cathedral
Staff
Cleanliness & Comfort
No duvet on double bed; only small blanket
La Reserva Virgin Lodge de Selva by DON
Puerto Iguazú

Rooms were ok but not as nice as the photos from the website. It seems they are the ones from the new building. Basic comfort and restaurant was so-so. Since the hotel is isolated in the forest, no choice but to stay in the hôtel for dinner

Location
Activity Reviews
Tour of the City - Discovering Salta's Hidden Treasures
Tour of the City - Discovering Salta's Hidden Treasures
Salta

Was interesting but too short ( only museum and Saint Francisco church) ; could have added one more museum…

Quality of Experience
Guides, Drivers and Staff
Salinas Grandes Bike Ride & Picnic
Salinas Grandes Bike Ride & Picnic
Argentina
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Camila Plat
Camila
Camila Plat
Local specialist in Buenos Aires | Replied on Jul 31, 2024

Thank you for your kind words, Claire! It was a pleasure for me to help you with this trip through Argentina.
We look forward to welcoming you back anytime to enjoy more corners of our beautiful country!

Best wishes and have a wonderful week.
Camila

One of our favorite trips to date! ⭐️⭐️⭐️⭐️⭐️
Italy | Jul 20 - Jul 30, 2024

Lindsey
Lindsey J.
Atlanta, GA | Reviewed on Jul 31, 2024
We loved our trip to Italy. Fabio was excellent and so informative and helpful. He was very responsive on texts as well. We had some unforeseen air travel delays and Fabio made all the necessary adjustments quickly and efficiently. All of our hotels were perfect - great locations, delicious breakfasts and comfortable for our family of 5. He also did a great job on suggesting tours to take and all of our guides were A++++. I highly recommend Fabio. We want to return to Italy to explore other... Read more

We loved our trip to Italy. Fabio was excellent and so informative and helpful. He was very responsive on texts as well. We had some unforeseen air travel delays and Fabio made all the necessary adjustments quickly and efficiently. All of our hotels were perfect - great locations, delicious breakfasts and comfortable for our family of 5. He also did a great job on suggesting tours to take and all of our guides were A++++. I highly recommend Fabio. We want to return to Italy to explore other areas and when we do, we will definitely use Fabio again.

Hotel Reviews
Hotel Condotti - Luxury Apartments
Roma

Lovely spacious apartment. Great location. Comfortable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza Sorrento
Sorrento

Location, location, location. Awesome hotel in the perfect spot in town. Amazing rooftop bar and comfortable rooms. Breakfast is also very good. Pool is crowded and people cover their chairs w towels and then never come back so we didn’t ever get more than one chair for 5 of us. Wish hotel regulated that more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Frame Hotel Florence
Florence

Location is amazing! Comfortable. Fit our family of 5 well. Front desk staff is great too. Breakfast is delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Il Castello Apartment
Menaggio

Great apartment! A little difficult finding it but Fabio helped. AC wasn’t working 100% but weather outside was gorgeous so it didn’t matter. Amazing location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Tour of the Vatican Museums & Sistine Chapel
Private Tour of the Vatican Museums & Sistine Chapel
Rome

Best guide ever! He was informative and kept it interesting for our children.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

Informative guide. It was VERY hot but she gave us many breaks in the shade.

Quality of Experience
Guides, Drivers and Staff
Transport
The Mall Firenze | Shopping Tour
The Mall Firenze | Shopping Tour
Florence

Perfect!

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Boat Experience - Explore Lake Como
Full-Day Boat Experience - Explore Lake Como
Italy

So much fun and informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Sorrento

Great! Loved the private tour. The stop in Capri was a little long…but besides that, it was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Skip-The-Line Accademia Gallery Ticket
Skip-The-Line Accademia Gallery Ticket
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Jul 31, 2024

Ciao Lindsey,

Thank you so much for your wonderful review! I’m delighted to hear that you loved your trip to Italy and found my assistance helpful and informative. I’m also glad you enjoyed the hotels and tours. I will be sure to pass on your positive feedback to the guides.

I look forward to helping you and your family explore more of Italy in the future. Wishing you all the best! 🙂

Greetings from Italy,
Fabio

Amazing Norway from South to North
Norway | Jul 11 - Jul 23, 2024

Sherry
Sherry W.
Los Angeles, CA | Reviewed on Jul 31, 2024
Our trip was titled by Kimkim "Amazing Norway from South to North" and it was amazing! In every city we visited we had varied activities planned along with ample time for pursuing things on our own. Ethel really listened to our interests and built a trip allowing us to see a good portion of the country in our limited two week time frame. We had two excellent tours. The Food and Cultural Tour in Bergen was informative and fun. Our guide's love for the city was evident in her enthusiasm and... Read more

Our trip was titled by Kimkim "Amazing Norway from South to North" and it was amazing! In every city we visited we had varied activities planned along with ample time for pursuing things on our own. Ethel really listened to our interests and built a trip allowing us to see a good portion of the country in our limited two week time frame. We had two excellent tours. The Food and Cultural Tour in Bergen was informative and fun. Our guide's love for the city was evident in her enthusiasm and in depth knowledge of the area. In Tromsø, Bernhard did a terrific job highlighting the history of Tromsø and the region. He helped us fall in love with the city. The learning throughout the trip was well balanced with physical actives and opportunities to soak in the beauty of the scenery. Norway in a Nutshell made for a long day, but it was so worth it to see so many incredible views. We snorkeled and kayaked. Our kayaking guide, Rune was incredibly helpful, thoughtful, and provided us with interesting insights into Norwegian life as well as a fun day of kayaking. Our accommodations were good and breakfast was always included. We enjoyed the over night trip on a cruise ship which made a side trip into Trollsfjord and through the islands of northern Norway. The midnight sun was spectacular!

The Kimkim team was very responsive to questions and worked with us to resolve two unforeseen issues. On one day activities were planned too close together, but in the end it all worked out. Additionally, in Tromsø, our itinerary said that we had reservations at the restaurant at the top of the gondola only to find out that the restaurant was no longer in existence. I would suggest providing information or suggestions on public transportation options in Svolvær. We spent over $100 on a taxi to get to our snorkeling excursion only to find out that we could have taken the bus for about $9. Needless to say, we returned on the bus!

Over all the trip went very smoothly and we felt each day was filled with great activities and adventures! I hope to work with Kimkim again. Thanks for an amazing trip!

Hotel Reviews
Scandic Vestfjord Lofoten
Svolvær

The room itself was clean with a nice view of the channel leading into the harbor through one window but looked out over the parking lot from another. It had a very small sitting room for viewing the ships arriving through the channel which was nice. The bathroom was small and would have been okay except on of the panels on the shower door was missing making it challenging to shower without spraying a lot of water on the floor. The hotel had a nice spread for breakfast and the food was very good. The staff was helpful. One of the clerks posted some mail for me and they were very accommodating about storing our luggage for an evening departure. The common areas of the hotel were, however, very shabby - desperately in need of new carpet and paint.

Authenticity & Character
The hotel in in need of some repairs and updating.
Location
The hotel is located within walking distance from the town square and the harbor.
Staff
The staff were very helpful with directions, answering questions, and overall being accommodating.
Cleanliness & Comfort
The bathroom needed some repairs making it uncomfortable to shower.
Scandic Ishavshotel
Tromsø

The room was extremely clean and recently remodeled. The bed was very comfortable, but the view out over the harbor was spectacular! I couldn't bet enough of the comings as goings in harbor. Breakfast was outstanding offering a wide array of options. We were very pleased with this hotel.

Authenticity & Character
The hotel has a very modern beautiful Scandinavian vibe.
Location
The view from our room on the 6th floor looked right out over the harbor. It was absolutely beautiful! The hotel is situation very close to the downtown area making it an easy walk to the Polar Museum and downtown restaurants and shops.
Staff
The staff was helpful and polite - very accommodating.
Cleanliness & Comfort
Our room and the hotel common areas were extremely clean.
Local specialist: Ethel Laul
Ethel
Ethel Laul
Local specialist in Norway | Replied on Aug 12, 2024

Hi Sherry!
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your trip and had a great experience with our guides in Bergen, and Tromsø. It was a pleasure to work with you, and we appreciate your insights.

Warm regards,
Ethel

Incredible trip all-around
Namibia | Jul 10 - Jul 24, 2024

G
Graham C.
Hong Kong SAR China | Reviewed on Jul 31, 2024
Incredible trip all-around. The attention to detail throughout our adventure was simply amazing. Friendly interactions every step of the trip, from the kimkim representative who planned our trip, to the local tour operator who organised the detailed logistics, to the staff at each of the hotels and activities we had planned. The entire trip went unbelievably smoothly without any missteps, and when we contacted the kimkim representative requesting a small change to our itinerary the response... Read more

Incredible trip all-around. The attention to detail throughout our adventure was simply amazing. Friendly interactions every step of the trip, from the kimkim representative who planned our trip, to the local tour operator who organised the detailed logistics, to the staff at each of the hotels and activities we had planned. The entire trip went unbelievably smoothly without any missteps, and when we contacted the kimkim representative requesting a small change to our itinerary the response was immediate and well executed. Importantly, we had told the kimkim representative that we were avid wildlife and landscape photographers, and she certainly didn't disappoint by organising a fabulous selection of sightseeing activities throughout our trip, including safaris, 4x4 excursions, and stunning wildlife encounters. Driving ourselves in a 4x4 adventure throughout Namibia has given us some memories that will last a lifetime !

Hotel Reviews
Quiver Inn Guesthouse
Keetmanshoop
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gocheganas Nature Reserve

We contacted the hotel for an early check-in for one of our rooms and they happily complied.

Authenticity & Character
Location
Staff
Staff would pro-actively come over and let us know about nearby wildlife and birds.
Cleanliness & Comfort
Kalahari Anib Lodge
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Okonjima Plains Camp
Otjiwarongo

Very large room with excellent furnishings and great bedside view of wildlife.

Authenticity & Character
Location
Staff
Every staff member was very helpful and friendly, especially on the safari when we went looking for leopards. They also seem very dedicated to the conservation of large cats in Africa.
Cleanliness & Comfort
Bay View Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Okaukuejo Resort - Etosha National Park
Etosha National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Windhoek Luxury Suites
Windhoek
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Brandberg White Lady Lodge
Uis
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mokuti Etosha Lodge
Etosha National Park

Thoroughly modern hotel with incredible facilities. Wished we could have stayed here a few more days to soak up the ambience.

Authenticity & Character
Location
Right beside Etosha National Park so great for wildlife adventures.
Staff
Cleanliness & Comfort
Dead Valley Lodge

Incredible lodges overlooking a vast desert with spectacular wildlife wandering by.

Authenticity & Character
Location
Staff
The staff were fun, friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Welcome to GocheGanas
Welcome to GocheGanas
Windhoek
Quality of Experience
Guides, Drivers and Staff
All the staff went out of their way to make us feel welcome and comfortable.
Transport
Afternoon Game Drive at Mokuti
Afternoon Game Drive at Mokuti
Namibia
Quality of Experience
Guides, Drivers and Staff
Wanted to give 6 stars. We told our guide that we wanted to see rhinos and lions during the daytime, and she actually managed it ! Also told her that we wanted to see several species of birds (rollers and hornbills) and she knew exactly where to go.
Transport
Meet & Greet in Windhoek
Meet & Greet in Windhoek
Windhoek

Very friendly local guide, thanks !

Quality of Experience
Guides, Drivers and Staff
Leopard Conservation Drive
Leopard Conservation Drive
Namibia
Quality of Experience
Guides, Drivers and Staff
Our guide was knowledgeable, passionate and friendly !
Transport
Self-drive safari in Etosha National Park
Self-drive safari in Etosha National Park
Etosha National Park
Quality of Experience
4x4 Huab River Excursion
4x4 Huab River Excursion
Namibia
Quality of Experience
Guides, Drivers and Staff
Transport
Walvis Bay & Sandwich Harbour  4x4 excursion - Morning Tour
Walvis Bay & Sandwich Harbour 4x4 excursion - Morning Tour
Namibia
Quality of Experience
Guides, Drivers and Staff
Transport
Sossusvlei Tour
Sossusvlei Tour
Sossusvlei
Quality of Experience
Guides, Drivers and Staff
Transport
Delivery of your rental car
Delivery of your rental car
Windhoek
Quality of Experience
Guides, Drivers and Staff
Welcome to Namibia!
Welcome to Namibia!
Namibia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Jul 31, 2024

Hi Graham, so glad you guys had a great trip and that everything went well. And hank you so much for the fantastic review and compliments, we really appreciate it :-)

Truly amazing, wonderful, unique and special trip
Colombia | Jun 24 - Jul 2, 2024

Clare
Clare T.
Menlo Park, CA | Reviewed on Jul 31, 2024
I absolutely loved my trip to Colombia this past June/July. I had the good fortune to have Michael as my trip planner. He did such a fantastic job listening to what I wanted to see and focus on while still staying within my budget. We went through several iterations of plans and ideas, and he was just patient and thoughtful and full of suggestions and recommendations. In the end I had just the perfect trip planned, and I got to see so many wonderful places. Another highlight of my trip was my... Read more

I absolutely loved my trip to Colombia this past June/July. I had the good fortune to have Michael as my trip planner. He did such a fantastic job listening to what I wanted to see and focus on while still staying within my budget. We went through several iterations of plans and ideas, and he was just patient and thoughtful and full of suggestions and recommendations. In the end I had just the perfect trip planned, and I got to see so many wonderful places. Another highlight of my trip was my guide, Camila, who has to be one of the most special, smart, caring, generous guides and people I've had the pleasure to meet. She went out of her way to explain things to me and show me things and encourage me to try things. She was always putting me first. Her English was excellent and she even let me practice my Spanish a bit. I had such an amazing trip that I am already committed to going back next summer, and hopefully Michael can work his magic and come up with another wonderful journey and Camila will be available to guide me. I loved all the hotels and special places Michael found for me. I did have some questions during my trip, and both Camila and Michael were immediately responsive and tried to fix and improve things to make sure I had the best trip ever...which I did. I could not be more grateful to both of them...and to my amazing driver, Wilson, as well! He was such a conscientious driver and friendly and outgoing and I hope he is free next summer as well as I can't way to go back and explore more of this beautiful country.

Hotel Reviews
Majestic Coffee Hotel And Restaurant

This was a very cute place to stay, and I have to stay that I had the best meal EVER at this particular place...for $6! :) The lady who runs it should be running a Michelin restaurant. The rooms are very simple but clean. Note there is no Wifi in any of the rooms, despite what their website says. Still..there are not a lot of options if you want to see Tierradentro, so I think this was totally the best option. It was very pretty and charming, and the lady and her family there were super friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chalet Guamuez

This place is very cute and spacious. Each room has great views and some rooms have fireplaces. The breakfast was delicious and the staff was super friendly. I personally had problems as I found the rooms very cold (there is no central heat...just space heaters) but my guide swooped in to help me resolve this. Also, the wifi in the rooms is again not totally reliable, but the staff there did their best to help me solve this. There are not too many places to stay in this particular area, and it was very pretty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel De La Opera
Bogotá

Really lovely hotel. I had a great stay here. The staff was super helpful, the breakfast was very tasty, and everything was more than I could have asked for. There was hot water in the showers and free wifi! Comfortable bed and quiet. I did get there early so could not check into my room but they watched my bag until the room was ready. I saw some other comments about the staff not speaking English and I just disagree. We are guests in their country and if you can't take the time to learn some basic Spanish then at least know you can use Google translate to communicate with them. I do not think the onus should be on the staff; it is on us as guests to be good visitors. I know rudimentary Spanish and I think they appreciated my attempt to be understood. The hotel is really well located and would totally stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
POSADA TURISTICA DANTAYACO

What a lovely place! I was enchanted. So unique and special. Everyone there was so helpful and kind. Quiet and so cute! Lots os monkeys and you can hear the river nearby. I was the only tourist there but the staff was super friendly and helpful. Delicious food. It was really unique and I'd stay there again in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Finca El Maco
San Agustin

This was my very favorite place to stay during my 9 day visit to Colombia. Granted, I think I stayed in the best room they had! But it was really remarkable and unique. The staff was very helpful, the breakfast was delicious, and the room I had was unbelievable. Probably the best place I have ever stayed. I agree with other comments about the barking dogs...they really need to do something about that! (Not chain them up at night??) But I still loved it and would stay there again in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dann Monasterio
Popayan

Great hotel! After more than a week of staying in some random and small places, it felt like luxury to find a clean hotel with wifi (everywhere!) and hot water in the shower! It was very clean and the customer service was impeccable. I think I was nearly the only tourist there, but everyone attended to me and helped me. I am especially grateful to Nathalie who was working in the kitchen. I walked down and gave her my dinner order, and she went above and beyond to make it special and deliver it to me. She was so kind and sweet...totally made my stay. Would stay there again in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion in Tierradentro Archaeolgical Park
Excursion in Tierradentro Archaeolgical Park
Colombia

Loved my trip to the park. Learned a lot and the site was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Town of San Agustín
Explore the Town of San Agustín
San Agustín

Camila gave me a personal tour of the city, and it was really fun and interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee Tour on a Local Farm
Coffee Tour on a Local Farm
San Agustín

Loved my trip to the coffee farm! I learned a lot and the coffee was very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the La Cocha Lagoon
Visit the La Cocha Lagoon
La Cocha

Loved my boat trip on the lagoon. It was cold and windy, but so pretty!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the Sanctuary of Las Lajas
Visit to the Sanctuary of Las Lajas
Colombia

Visiting Las Lajas was one of the highlights of my trip. Brought me to tears...it was so pretty.

Quality of Experience
Guides, Drivers and Staff
Transport
Bus-Tour to Zipaquirá Salt Cathedral
Bus-Tour to Zipaquirá Salt Cathedral
Colombia

Loved seeing this cathedral! Totally unique. Worth a visit. My guide was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Bogotá Walking Tour
Bogotá Walking Tour
Bogotá

I loved my walking tour! I had a fantastic guide. Wish it were longer, but it was my first day after a long flight, and I was exhausted. Still, my guide was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Indigenous Market in Silvia
Indigenous Market in Silvia
Colombia

Really interesting visit to this market!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit of the "Fin del Mundo"
Visit of the "Fin del Mundo"
Mocoa

Loved my hike to fin del mundo! It was much longer and more difficult than I first thought, but I am glad I did it. So beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jul 31, 2024
Dear Clare,
Thank you so much for your detailed and heartfelt review of your trip to Colombia. It means a lot to hear such positive feedback, and I’m glad you had such a wonderful experience.
Meeting you in person during your travels was truly a highlight for me. It’s always special to connect with our travelers, and I’m delighted that everything, from the itinerary to the accommodations, met your expectations. I’m also pleased to hear that Camila and Wilson contributed significantly to your...
Read more

Dear Clare,
Thank you so much for your detailed and heartfelt review of your trip to Colombia. It means a lot to hear such positive feedback, and I’m glad you had such a wonderful experience.
Meeting you in person during your travels was truly a highlight for me. It’s always special to connect with our travelers, and I’m delighted that everything, from the itinerary to the accommodations, met your expectations. I’m also pleased to hear that Camila and Wilson contributed significantly to your journey; they are indeed exceptional at what they do.

I’m excited to start planning your next trip for next summer. We will make sure it’s another unforgettable experience, full of new adventures and discoveries. I’ll coordinate with Camila and Wilson to see if they can join us again.

Thank you once again for your kind words, and I look forward to working with you on another memorable journey!

Best regards,
Michael & The Chaska Tours Team

Regarding Kim Kim - I didn’t set up the trip,...
Nepal | Jul 8 - Jul 15, 2024

J
Jack S.
Ashburn, VA | Reviewed on Jul 30, 2024
Regarding Kim Kim - I didn’t set up the trip, a friend did, but from my interaction it was a good user experience. The trek planned by Sangita and team was amazing and there are a number of things to highlight. First off, the trip itself; my friends and I still can’t get over the amazing scenery. Even at the height of the rainy season, the misty mountains were beautiful and the harsh rain was entirely overnight so the hiking was never too wet. The amazing nature and the incredible... Read more

Regarding Kim Kim - I didn’t set up the trip, a friend did, but from my interaction it was a good user experience.

The trek planned by Sangita and team was amazing and there are a number of things to highlight.

First off, the trip itself; my friends and I still can’t get over the amazing scenery. Even at the height of the rainy season, the misty mountains were beautiful and the harsh rain was entirely overnight so the hiking was never too wet. The amazing nature and the incredible peaks of Annapurna surrounding you are dreamlike.

Our guide, Mitra, was a total boss. He was well experienced, knew the routes and the land well, took incredible care of us, and made the trip easy and memorable.

Sangita arranged everything for us seamlessly and made the whole trip easy with drivers and tickets all prepared. She even got us set up with this great cooking class where we learned to prepare Dal Bhat at her office. She’s incredibly kind, professional but also very social, warm and easy to get along with. (Sangita we miss you)

If anyone is looking for the perfect trek and all the support you could need for an amazing trip in Nepal, this is the team to use.

Hotel Review
Aabas Pokhara
Pokhara

Hotel was well located, had all the amenities we needed, and made the stay very comfortable. Very clean. The staff were incredibly warm, and I became convinced people in Nepal are generally so kind and welcoming

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sangita Bajracharya
Sangita
Sangita Bajracharya
Local specialist in Kathmandu | Replied on Jul 31, 2024

Dear Jack,

Thank you for the wonderful trip review. I am so glad to know you and your friends had amazing travel experience with our team. Cannot wait to welcome you back to our country Nepal for your next adventure .

Best Regards
Sangita

Great Service for a Complex Trip
Australia | Jul 13 - Jul 27, 2024

Herbert
Herbert S.
San Jose, CA | Reviewed on Jul 30, 2024
Amazing 5-star service for a complicated and ever-changing itinerary. My wife and I have traveled throughout our 50-year+ marriage on all continents, and this was the best service ever. All of the suggested tours were exactly what we wanted, and the ample free time allowed for shopping and local experiences. Highlights of the trip were Blue Mountain tour and going to the opera in Sydney, evening barbecue and astronomy talk at Ayers Rock, and at Cairns, Kuranda tour, Sunlovers reef... Read more

Amazing 5-star service for a complicated and ever-changing itinerary. My wife and I have traveled throughout our 50-year+ marriage on all continents, and this was the best service ever. All of the suggested tours were exactly what we wanted, and the ample free time allowed for shopping and local experiences. Highlights of the trip were Blue Mountain tour and going to the opera in Sydney, evening barbecue and astronomy talk at Ayers Rock, and at Cairns, Kuranda tour, Sunlovers reef experience, Bayleaf Balinese restaurant, walks by moonlight on the Esplanade, best pub food ever at Paronella Park. Thank you for making our family trip the experience of a lifetime!

A few notes for future reference:

(1) The Harbour Rocks hotel in Sydney was ideally located for our activities, but the three-story venue had no elevator, and our rooms were on the third floor which presented a challenge for the elderly in our group.
(2) The Crystalbrook Flynn in Cairns was similarly a good location, and we loved the breakfast included, but unfortunately, we had an incident with bugs (roaches) in our bathroom which was never addressed. The room service was a little off at times, but addressed promptly when we notified staff.
(3) The Daintree tour was good, but we spent a long time on the bus picking up and returning passengers to their various hotels in Cairns and Port Arthur. If we had to do it again, we would opt for a private tour just for our family.
(4) The several cancellations of the local tours which required rescheduling was a little unnerving (we realize not kimkim's fault). We really did want to do those tours after they were presented and did not want to cancel them entirely. This resulted in stacking the tours together on a single day. This pretty much worked out except for the Sunrise and Sundown tours to Ayers Rock on the same day, which were originally scheduled on different days. Even the kids complained about that one. The evening tour was one of the highlights of our trip. We probably could have skipped the early morning tour.

Hotel Reviews
Pullman Sydney Airport
Mascot

Great hotel close to airport and free breakfast included.

Location
Close to airport
Cleanliness & Comfort
Expected cleanliness for upscale hotel.
Harbour Rocks Hotel
The Rocks, Sydney NSW

Great location, but no elevator for a 3-story hotel. The stair challenged should secure a room on the first floor.

Location
In the middle of all the tourist activity.
Crystalbrook Flynn
Cairns

In great location near Esplanade, great free breakfast included, however insect problem in bathroom was not addressed.

Location
Near Esplanade and all tourist attractions
Staff
Room service was spotty (getting 3 floor mats instead of hand towels), but corrected when asked
Cleanliness & Comfort
Exterminator should be called.
Sails In The Desert
Yulara

Top class hotel with great food and shopping.

Location
In the middle of the tourist activity.
Activity Reviews
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Afternoon & Evening Tour of Paronella Park (departing Cairns)
Australia

Very interesting story of Paronella Park - glad we did it.

Quality of Experience
Loved the story of the founders of the park.
Guides, Drivers and Staff
Our driver, Man, was great and made the experience more enjoyable
Transport
Driver was knowledgeable and communicated well
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia

Liked all the various activities on this tour but spent a lot of time on the bus picking up and letting off passengers.

Quality of Experience
We liked all the activities, especially the river tour looking for crocs
Food
Lunch had only three choices, chicken choice was not good
Guides, Drivers and Staff
all the staff professional and helpful
Transport
too much time on bus
Free Day in Cairns
Free Day in Cairns
Cairns

Shopped around tourist area, visited Armour Museum, Cairns Museum, Rusty's Markets, had amazing dinner at Bay Leaf Balinese restaurant, moonlight walk on Esplanade

Quality of Experience
Loved all the shops and eating venues
Sunlover Reef Cruises Cairns Great Barrier Reef Experience  (departs Cairns)
Sunlover Reef Cruises Cairns Great Barrier Reef Experience (departs Cairns)
Australia

If you are in Cairns, you have to actually go to the reef. Liked all the various activities you could do from the pontoon.

Quality of Experience
Being up close and personal with the Reef
Guides, Drivers and Staff
Were helpful at all times
Transport
Not just a transport, but food and drink available
Classic Kuranda
Classic Kuranda
Cairns

One of the highlights of our trip

Quality of Experience
Liked all the animals and different activities
Guides, Drivers and Staff
staff at site were knowledgeable and helpful
Transport
variety of transport modes added interest to the tour
Uluru (Ayers Rock) Sunset + Outback Barbecue Dinner & Star Talk
Uluru (Ayers Rock) Sunset + Outback Barbecue Dinner & Star Talk
Uluru

One of the highlights of our entire Australia trip.

Quality of Experience
Close up views and extended narratives about Ayers Rock. Note to staff at barbecue: you need more than two heaters for this time of year.
Food
Many choices and plenty.
Guides, Drivers and Staff
Very friendly and helpful staff
Transport
Rides in and out worked fine.
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru

Good experience, but early morning with cold and wind. The gorge walk is challenging mainly due to the loose rubble you have to walk over - a barrier to some folks (us). The slope and distance would be no problem with a smoother route.

Sydney Harbor All inclusive Dinner Cruise
Sydney Harbor All inclusive Dinner Cruise
Sydney

Viewing and food was great.

Quality of Experience
overall trip satisfaction
Food
excellent quality
Guides, Drivers and Staff
very friendly and helpful
Transport
harbour views
Halfday Sydney Private City Tour
Halfday Sydney Private City Tour
Sydney

Great overall view of the city.

Quality of Experience
Guides, Drivers and Staff
Knowledge of the city's history and inciteful remarks
Transport
Plenty of room
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

Great tour of this area.

Quality of Experience
Flexible options - we really liked shopping in the village
Guides, Drivers and Staff
Driver was flexible for our schedule.
Transport
Plenty of room
Cairns Aquarium by Twilight Tour
Cairns Aquarium by Twilight Tour
Australia

Loved this visit with knowledgeable guide.

Quality of Experience
Lots of information about reef life
Guides, Drivers and Staff
Knowledgeable and enthusiastic guide
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jul 30, 2024
Hi Ray Thank you so much for taking the time to share your detailed and thoughtful review. I am thrilled to hear that your family had such a memorable experience during your trip, and I am honored to have been a part of it. It’s incredibly gratifying to know that even after traveling extensively over your 50+ years of marriage, my service stood out as the best you've ever experienced. I am also delighted that the tours I suggested were precisely what you were looking for and that you... Read more

Hi Ray

Thank you so much for taking the time to share your detailed and thoughtful review. I am thrilled to hear that your family had such a memorable experience during your trip, and I am honored to have been a part of it. It’s incredibly gratifying to know that even after traveling extensively over your 50+ years of marriage, my service stood out as the best you've ever experienced.

I am also delighted that the tours I suggested were precisely what you were looking for and that you enjoyed the balance of structured activities and free time. It sounds like the Blue Mountain tour, Sydney Opera visit, Ayers Rock barbecue and astronomy talk, and the various experiences in Cairns were truly unforgettable highlights.

I also appreciate your constructive feedback
Harbour Rocks Hotel in Sydney: I apologize for the inconvenience caused by the lack of an elevator. We'll ensure to highlight accessibility features more prominently in our future recommendations.

Crystalbrook Flynn in Cairns: We are deeply sorry to hear about the bugs and inconsistency in room service. This is certainly not the standard they strive for, and I will address these concerns with the hotel management to prevent future occurrences.

I understand how frustrating the rescheduling of tours can be, especially when it disrupts the original itinerary. Thank you for your understanding and for acknowledging that this was not something we had control over

Thank you once again for your kind words and feedback. It was a pleasure to help plan your trip

Warm regards,
Vicky

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