Kimkim Trip Reviews

4.8
Based on 19,810 ratings
Read 19,810 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We enjoyed our trip and all of our activities...
Indonesia | Nov 12 - Nov 21, 2025

A
Aiden K.
Denver, CO | Reviewed on Jan 20, 2026
We enjoyed our trip and all of our activities.
Our only complaint was the lack of details for some of the excursions—specifically the beach, temple, and fire dance day. Since we were traveling back on the boat, we were not prepared for the day's adventures and assumed we would be checking into the hotel to change before a day full of various activities. Our driver, Rushna made the trip extra special!!!!!
The SIMs card will not work on phones from the United States. Mine was lost in the... Read more

We enjoyed our trip and all of our activities.
Our only complaint was the lack of details for some of the excursions—specifically the beach, temple, and fire dance day. Since we were traveling back on the boat, we were not prepared for the day's adventures and assumed we would be checking into the hotel to change before a day full of various activities. Our driver, Rushna made the trip extra special!!!!!

The SIMs card will not work on phones from the United States. Mine was lost in the process, which made my phone unusable, even on wifi, for the entire trip.

Hotel Reviews
Le Yanandra Resort Bali
Uluwatu, Bali

The room was beautiful with a spacious deck and an outdoor bathroom. The pool and reading tub (not a hot tub) were the perfect place to rest and relax after a day of adventures. Plenty of beaches, restaurants, shopping, and a temple in a cave cliffside were all within walking distance. We got to enjoy an amazing local artist singing.

Authenticity & Character
More designed for tourists
Location
Staff
Cleanliness & Comfort
Bay Shore Huts

AC unit was not working, and the water shut off in the middle of my shower. Staff were friendly, the place was clean, and beach front pool & restaurant were amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AC units need replaced.
Candy Villa by Pramana Villas
Ubud

We loved our private pool. The staff were amazing and quick to help with any need.

Authenticity & Character
Location
Had to be dropped off and wait for cart to take us to the hotel.
Staff
Cleanliness & Comfort
Activity Reviews
Manta Rays and multicolored Corals
Manta Rays and multicolored Corals
Nusa Lembongan Island

This was a private adventure. The guide swam with us, pointing out amazing corals, fish, a sea turtle, dolphins, and fought of a dangerous fish. He pulled the boat along with him so it was close to us. The equipment was clean and in good condition. The guide took lots of pictures for us and of us. He would dive down to distances we couldn't in order to get the perfect shot. We were picked up in the boat from our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Unclear of who was picking us up, mode of transportation, and then was difficult to get down to boat and back up after drop off.
Experience Balinese Cooking Class- Shared
Experience Balinese Cooking Class- Shared
Ubud, Bali

It was amazing to be welcomed into the host's home. It provided great insight into the family dynamics within their culture. It was fun to experience their daily cooking habits. Starting at the market, prepping each ingredient, and preparing what felt like a feast. The staff made it flow smoothly without taking away cooking opportunities.

Quality of Experience
Guides, Drivers and Staff
Experience VW Safari Tour, Kintamani, Mt Batur, Tegallalang
Experience VW Safari Tour, Kintamani, Mt Batur, Tegallalang
Ubud, Bali

The driver, Don, was very friendly, informative, and provided a perfect day. We loved that this was our first day, as we got so much information about Bali culture, lifestyles, and geography.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Laura Puddu

The Best Itinerary -- Emerson was tops!
Finland | Jan 10 - Jan 19, 2026

Moses
Moses K.
Ashburn, VA | Reviewed on Jan 20, 2026
All of our guides for our tours were fantastic! Iga (Reindeer Tour), Sanni (Northern Lights Tour), and Cecilia(?) (Horse Sleigh Tour), and Mark (Ranua Wildlife Park). I'm sorry to have missed the photography tour as the Ranua park took a lot out of me to make the parts we did make. The overall itineray was awesome! Transfers, Hotels, Trains -- from pickup in Rovaniemi and delivery to Helsinski airport was great! Of course with any itinerary as complex as ours, there are bound to be... Read more

All of our guides for our tours were fantastic! Iga (Reindeer Tour), Sanni (Northern Lights Tour), and Cecilia(?) (Horse Sleigh Tour), and Mark (Ranua Wildlife Park). I'm sorry to have missed the photography tour as the Ranua park took a lot out of me to make the parts we did make.

The overall itineray was awesome! Transfers, Hotels, Trains -- from pickup in Rovaniemi and delivery to Helsinski airport was great! Of course with any itinerary as complex as ours, there are bound to be hiccups. None were so bad that would degrade how we feel the overall trip went.

Hiccups with maybe more transparency or info? Use of VR app, FAQ how the train would work, FAQ how to get taxi and other local transport for any of our side adventures, etc.

Hotel Reviews
Hotel Fabian
Helsinki

Fantastic staff! They got is checked in and informed us our breakfast bags will be ready in the morning. Never had to ask. We were there for just an overnight stay and the room was unbelievable. Quaint and quiet to get a great night sleep before our early morning departure to catch our flight. Definitely would enjoy staying there again!

Authenticity & Character
rustic and modern at the same time! Comfort and ambiance focused on the guest -- loved it!
Location
Staff
very nice and smiling! And, friendly too!
Cleanliness & Comfort
Lapland Sky Ounasvaara
Rovaniemi

Nice and comfortable. Great touch with a private sauna in the room. Was a little cold being outside of the hotel proper. We had a few bags and was difficult to get to room on checkin and bags to lobby on checkout. Food was FANTASTIC! We were totally excited and were tastefully surprised. Dining room as awesome but very cold by the glass. Heat was a little light and definitely needed the provided blankets to be near the glass for the amazing night views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Evening Horse Sleigh Ride
Evening Horse Sleigh Ride
Finland

Both ladies (forget their names correctly) were exceptionally accommodating with our group. Talked about the history behind the Finnish Horses and our horse that was pulling the sleigh. Nice stories. We were lucky and the 2nd night in a row, we saw Northern Lights. Activity was too fast and in the middle of snowing -- no good pictures.

Quality of Experience
Guides, Drivers and Staff
Mark was amazing with the in context stories about the animals in the park and sharing his own experiences capturing them on film, in the wild.
Transport
Ranua Wildlife Park Visit
Ranua Wildlife Park Visit
Finland

Super time to see the animals that were available to be seen. We were there during extreme cold weather so picture we made were great!

Quality of Experience
Food
The restaurant food was pretty nice! Tasty!
Guides, Drivers and Staff
Mark was fantastic. Lots of history, information about the animals, and insights to some of them from his past journeys in the wild. Really LOVED his photo ordeals for National Geographic!
Transport
Northern Lights Tour
Northern Lights Tour
Rovaniemi

AMAZING! Early in the tour seemed it might be a little disappointing with slight cloud cover. We got lucky! Very pretty lights of many colors.

Quality of Experience
Guides, Drivers and Staff
Sanni was amazing, Informative, and empathetic and helpful in working with my gear for best pictures.
Transport
transport was a little packed but still somewhat comfortable.
Reindeer Safari in the Nature of Lapland
Reindeer Safari in the Nature of Lapland
Rovaniemi

Our hosts and tour guide were amazing! Lots of info and stories. Examples and samples were great. Perfect timing to warm up on a very cold morning!

Quality of Experience
Guides, Drivers and Staff
love the extra pictures Iga took and provided us! Super quality.
Transport
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Jan 27, 2026

Thank you so much for your kind and thoughtful review! We’re thrilled you enjoyed the guides and overall itinerary, and we’ll be sure to pass your compliments along.

We also appreciate your feedback about clearer info around the VR app, trains, and local transport -this is very helpful for improving future trips.

Warm thanks again for traveling with us!

Great trip planned by KimKim!
Morocco | Jan 10 - Jan 19, 2026

D
Daniel K.
Los Angeles, CA | Reviewed on Jan 20, 2026

Everything with this trip planned by KimKim went great. The website is easy to use. Hakim, our representative, was fast, courteous, and always willing to help out. He created a great agenda for us in Morocco. The hotels (riads) we stayed at were simply amazing. Our driver, Khalid, was exceptional. Every hotel knew we were coming, the drivers and guides always showed up on time. They planned some additional activities such as a cooking class in Fes. I would use KimKim again.

Local specialist: Hakim ALIBOUCHE

Mel climbed a mountain with me. Wonderful. ...
New Zealand | Jan 12 - Jan 19, 2026

R
RUSSELL Y.
Canada | Reviewed on Jan 20, 2026
Mel climbed a mountain with me. Wonderful. The helicopter couldn’t go due to weather, but the backup plan was great. Overnight cruise was a highlight of the year. Dave, our captain, Mikey, our chef, and Anna were all great as were the other guests. Lobster catch turned into dinner as did our fish from our fishing efforts. All was great. Read more

Mel climbed a mountain with me. Wonderful. The helicopter couldn’t go due to weather, but the backup plan was great.

Overnight cruise was a highlight of the year. Dave, our captain, Mikey, our chef, and Anna were all great as were the other guests. Lobster catch turned into dinner as did our fish from our fishing efforts.

All was great.

Hotel Reviews
Monte Christo Winery
Clyde

Staying at the Monte Christo Winery was both elegant and fun. We thoroughly enjoyed the ambiance that the winery offered, adding to the pleasure of our overall trip.

Distinction Luxmore Hotel
Te Anau

The Distinction Luxmore Hotel was decent considering it's situated in a small town. The location was ideal for walking around, and it met our expectations for that kind of setting.

The Rees Hotel
Queenstown

The Rees Hotel was exceptional. It's one of the nicest hotels I've ever stayed in, with an unbeatable view and surprisingly spacious rooms. The quality and comfort made it a perfect stay.

Activity Reviews
Wine Tasting around Queenstown - including guide
Wine Tasting around Queenstown - including guide
Queenstown (NZ)

The wine tasting around Queenstown was delightful and quite fun. Although we found ourselves in the Pinot Noir region, which meant fewer Sauvignon Blanc options, the experience still came with its own charm and surprise. The group was engaging, adding an extra element of fun to the tasting. In the end, we enjoyed the experience and the story we could tell friends back home.

Milford Sound - Coach, Cruise and Walk
Milford Sound - Coach, Cruise and Walk
New Zealand

The Heli Hike on the Kepler Track was unfortunately canceled due to weather conditions. They informed us very close to pick-up time, but I appreciated the understanding and professionalism. They provided three alternative options, and I chose a different track which turned out to be a beautiful hike. It was a long enough trek surrounded by scenic landscapes—gorgeous rivers, rapids, waterfalls, and towering trees, along with informative details about nature. It was a fulfilling and enjoyable day despite the initial disappointment.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 21, 2026

Thanks for your review and feedback, I will pass on to Fiordland Expeditions , they will be as thrilled as I am to know this was the highlight of the year!

Outstanding Support From Randall at KimKim
Costa Rica | Jan 6 - Jan 14, 2026

Glen
Glen G.
Ashburn, VA | Reviewed on Jan 20, 2026
I’m an avid traveler and usually plan all of my own trips, but Costa Rica felt overwhelming because of how much there is to see and do. I decided to reach out to KimKim and was assigned to Randall, which turned out to be a great decision. Randall quickly sent over a preliminary itinerary and was extremely responsive with any changes or modifications we asked for. We had a limited budget but wanted to experience as much as possible, and he made it work within our limitations and we felt we... Read more

I’m an avid traveler and usually plan all of my own trips, but Costa Rica felt overwhelming because of how much there is to see and do. I decided to reach out to KimKim and was assigned to Randall, which turned out to be a great decision.

Randall quickly sent over a preliminary itinerary and was extremely responsive with any changes or modifications we asked for. We had a limited budget but wanted to experience as much as possible, and he made it work within our limitations and we felt we were still able to truly enjoy and experience Costa Rica without missing out.

Everyone he coordinated was punctual, professional, and easy to work with, which made the trip smooth and stress free. I even contacted Randall during the trip for recommendations, and he responded quickly and went above and beyond to help.

I highly recommend KimKim, and especially Randall, to anyone planning a trip to Costa Rica.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 20, 2026

Hola Glen,

Thank you so much for your kind words! I’m thrilled to hear that you had a fantastic experience and felt well taken care of throughout your trip. It was a pleasure working with you and helping create a memorable Costa Rica adventure. Your feedback truly means a lot, and I look forward to assisting you again in the future!

Pura Vida!
Randall

Argentina and Brazil Adventures
Argentina | Jan 12 - Jan 19, 2026

Chauncey
Chauncey H.
Fitchburg, WI | Reviewed on Jan 20, 2026
Mery, our kikkim specialist and Melagros, our local coordinator, were amazing. Every detail was well-managed, dates were coordinated and doubled checked, pricing was clear and fair, and there was ongoing communication throughout our adventures in Argentina. Our local guide in Buenos Aires, Natalie, was superb. She loves her city, and it shines through at every site. Natalie not only pointed out numerous sites on our 4 hour tour but explained the history, architecture, origin, and... Read more

Mery, our kikkim specialist and Melagros, our local coordinator, were amazing. Every detail was well-managed, dates were coordinated and doubled checked, pricing was clear and fair, and there was ongoing communication throughout our adventures in Argentina. Our local guide in Buenos Aires, Natalie, was superb. She loves her city, and it shines through at every site. Natalie not only pointed out numerous sites on our 4 hour tour but explained the history, architecture, origin, and neighborhood of every location. Lots of opportunities for dialogue, questions, and experiences were provided. The time flew by and really helped to familiarize us with this beautiful city. Additionally, Natalie, provided numerous recommendations for restaurants, museums, and shopping opportunities to visit later.

Our driver, Michelle, was incredibly competent. She navigated the city as an expert, getting us safely to each location, slowing past 'drive-by' sites, and accommodating quick nearby 'add-on' sites.
Equally complicated was our adventures at Iguazu Falls on the Argentina and Brazil sides. Our guides were very knowledgeable of the falls and rainforest, and gave us lots of time explore and take photos. We did a boat trip to the falls, which was an adrenaline rush, and an authentic Brazilian lunch were unexpected additions that were incredible.
What an incredible team and completely enjoyable experience!

Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Jan 20, 2026

Hi Chauncey,

Thanks for your feedback! I love to see that you had a great time during your trip :)
I will send your comments to Natalie, Michelle, and Milagros.

We hope to see you soon in South America again.
Thanks for your trust! :)
Cheers from Buenos Aires,
Mery

Bali Trip_ Ubud and Seminyak
Indonesia | Jan 10 - Jan 18, 2026

B
Brenda T.
Los Angeles, CA | Reviewed on Jan 20, 2026

Kimkim travel group provided exceptional service to us. Jessica and Athaya offered us quality customer care and service. They were accommodating, attentive, responsive, and overall, provided excellent customer service. The guides and drivers that they provided were also exceptional, kind and knowledgeable. Also, the accommodations (villas) offered were very comfortable and offered an environment of tranquility, comfort, cleanliness and serenity. The recommendations from coffee spots, spas, restaurants and shopping were also wonderful. I will definitely use them again. Brenda

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Jan 20, 2026

Dear Brenda,
Thank you so much for your kind and thoughtful review! It truly means a lot to us to hear that you felt well taken care of throughout your trip :)
Creating a comfortable, seamless, and memorable experience is always our goal, so your feedback is incredibly rewarding.
We’d be more than happy to assist you again in the future and look forward to planning another wonderful journey with you :)

Warm regards,
Jessica

Visit Morocco - it is beautiful :)
Morocco | Dec 18 - Dec 27, 2025

M
Miklesh M.
Australia | Reviewed on Jan 20, 2026

It was one of the most exiciting and memorable trip for me and my friends. Everything was perfect from the beginning to the end of the trip. Thanks to Hamza for improvising the itinerary. Thank you for Said from Original Travels. Thank you for Mohammed from Original Travels who was amazing from day 1 to till the end. Wish we could explore more in Morocco. Overall, highly recommended and must visit Morocco. :) 💌💌💌

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Jan 20, 2026
Hello Miklesh, Thank you so much for this beautiful review! We’re truly happy to hear that your trip was such an exciting and memorable experience for you and your friends. It means a lot to know that everything flowed perfectly from start to finish. It was a real pleasure for our team to design the itinerary with you, and we’re glad that Said and Mohammed made the journey even more special with their care and dedication throughout the trip. Morocco will always be here, and we’d... Read more

Hello Miklesh,

Thank you so much for this beautiful review!

We’re truly happy to hear that your trip was such an exciting and memorable experience for you and your friends. It means a lot to know that everything flowed perfectly from start to finish.

It was a real pleasure for our team to design the itinerary with you, and we’re glad that Said and Mohammed made the journey even more special with their care and dedication throughout the trip.

Morocco will always be here, and we’d absolutely love to welcome you back to explore even more next time. Thank you again for the kind words and for recommending us, it truly means a lot to the whole Original Travels family.

Warmly,
Hamza

Our trip to Mexico City and Oaxaca
Mexico | Jan 4 - Jan 13, 2026

Sally
Sally H.
Los Angeles, CA | Reviewed on Jan 20, 2026
Our trip to Mexico City and Oaxaca was terrific. Such an interesting itinerary! And all of our guides were so professional and flexible. If we needed extra time somewhere we could do that. Other times if we all agreed to switch up our itinerary we could. It. It was just a matter of another place to visit being better for us. Everyone’s attitude could not have been more positive. And they were all well informed so we are full of facts about Mexico!
Our stay at Pug Seal in Oaxaca was...
Read more

Our trip to Mexico City and Oaxaca was terrific. Such an interesting itinerary! And all of our guides were so professional and flexible. If we needed extra time somewhere we could do that. Other times if we all agreed to switch up our itinerary we could. It. It was just a matter of another place to visit being better for us. Everyone’s attitude could not have been more positive. And they were all well informed so we are full of facts about Mexico!
Our stay at Pug Seal in Oaxaca was magical. The whole ambience of the hotel is so relaxing and beautiful. The service is top notch. Smiles all around on the staff. That makes anyone’s stay so much more fun. Also, the breakfast there is quite good. You can have delicious unusual Mexican dishes or you can order the classic eggs and toast. They accommodate you and are pleased to do it.
Our opinion of our stay at Casa Decu in Mexico City is mixed. The neighborhood is perfect. Close to restaurants and lots of other things you might want to see or need, yet quiet and comfortable at night. Our room had the added attraction of being huge. We actually had a small living room and small kitchenette. The extra space came in handy as my husband was sick and was able to sleep in the living room on the comfy sofa. The downside was that is was quite dark and you had to walk four flight of stairs to get to breakfast, which was a bit of a disappointment. Really more of a continental breakfast. Not really worth four flights of stairs. The terrace setting is lovely though.
All in all, KimKim gets a 90% from us. We hope to use you again.

Hotel Reviews
Pug Seal Oaxaca
Oaxaca

Magical environment. Amazing staff. Terrific breakfast. Wanted to take the bed, sheets and all home.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Decu
Mexico City

Our room was really large which was convenient as my husband was ill and able to sleep in the “living room.” However, it was quite dark and you have to walk up four flights of stairs to get a mediocre, continental style breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Oaxacan Handicrafts Route
Oaxacan Handicrafts Route
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Monte Alban (Half Day)
Monte Alban (Half Day)
Oaxaca

Juan has so much enthusiasm. He ended up being with us for 3 days and we really got to know how professional and flexible he is. He’s a great guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class - Oaxaca
Cooking Class - Oaxaca
Oaxaca

Our chef and we made healthy tasty authentic Mexican Mole Verde. It was delicious. Also homemade tortillas. He was gracious and wonderful.

Quality of Experience
Food
Transport
Hot air balloon ride over Teotihuacan
Hot air balloon ride over Teotihuacan
Mexico City

Do this! It’s worth getting up at 4am for.

Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

I planned my trip to Norway wanting to see th...
Norway | Dec 30 - Jan 6, 2026

Kate
Kate S.
Denver, CO | Reviewed on Jan 20, 2026
I planned my trip to Norway wanting to see the Northern Lights. Working with kimkim, I found it the easiest way to not only go over my ideas, but have ideas that I wouldn't have any thought of. I started my trip in Oslo and was able to experience the last Christmas Market of my Christmas Market hopping I had done. The hotel I stayed out was perfectly situated and made it very easy to walk to the train station, and the park where the Market was held, when I left the next day to head towards... Read more

I planned my trip to Norway wanting to see the Northern Lights. Working with kimkim, I found it the easiest way to not only go over my ideas, but have ideas that I wouldn't have any thought of. I started my trip in Oslo and was able to experience the last Christmas Market of my Christmas Market hopping I had done. The hotel I stayed out was perfectly situated and made it very easy to walk to the train station, and the park where the Market was held, when I left the next day to head towards Bergen. When I was planning my trip, I thought I was going to just take the train directly to Bergen; however, with the advice of kimkim I actually stayed a night Flam. To make sure the night wasn't boring, they arranged for me to go on a hike in the mountains. It turns out, I was the only one who signed up for the hike. My guide, Bjorn, still took me out for the hike. It was definitely worth the stop in Flam to go on the hike and see the fjord. Bjorn was so knowledgeable about the flora and fauna of the mountain and you could tell he really respected the Norwegian way of life when it comes to outdoor adventures and respecting the land and personal property. After my night in Flam, I headed on the train towards Bergen. That is where there were problems. It turns out when we arrived in Bergen, someone had taken my luggage! I waited at the train station, with their luggage, for over 3.5 hours to see if they would notice and be able come back to the train station. If this isn't a perfect reason to have a luggage tracker when else would be the perfect reason. Because I was in the train station for so long, I didn't get to go out and see Bergen at night. I then woke up the next day to find out my flight to Tromso was cancelled and I was rebooked on a flight that leaves 2 hours earlier. It was a scramble, but I got there. My time in Tromso was great. Overall, my trip was very good and the planning time put in by everyone made it a memorable experience.

Hotel Reviews
Hotell Bondeheimen
Oslo

Perfect location to train station and park when the Christmas Market was.

Authenticity & Character
Location
Staff
Staff wasn't as friendly as you would expect from a hotel that sees a lot of international travelers.
Cleanliness & Comfort
Flåmsbrygga Hotel
Flåm

Cute little hotel closer to the water. It seems like a lot of travelers use this hotel. I did get an "upgrade" to have a balcony. I was still on the main floor, so it ended up being a patio. The room was spacious though and worked well.

Scandic Torget
Bergen
Quality Hotel Grand Tromso
Tromsø

Was in a great location to downtown. Easy to pick up public transport or go to the meeting places for any activities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Radisson Blu Airport Hotel, Oslo Gardemoen
Gardemoen

Perfect place to stay when you have a really early morning flight and just need a place to relax the night before.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Northern Lights Hunt by Minibus
Northern Lights Hunt by Minibus
Tromsø

The guide was really great about hunting for areas where you could see the Northern Lights, even though the night was very cloudy. He ended up having us see the northern lights twice that night. They weren't extremely active, but we were still able to see them. The guide was wonderful and making sure everyone was having a good experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Sledding, Northern Lights & Sámi Culture Experience
Reindeer Sledding, Northern Lights & Sámi Culture Experience
Tromsø

On our way out of Tromso and just a quick 10 minutes from the camp, a car accident happened. We were stuck in line waiting for EMS to get to the occupants to get them to the hospital for easily over an hour. When we finally arrived at the camp, they were able to have us do the sleigh ride and feed the reindeer, but we weren't able to eat the dinner due to time constraints. The people were definitely wonderful, took good care of the reindeer, and did the best they could within the time. We did end up getting a refund, which was appreciated. If you are able to have a full time with the experience, I would say that it would be quite amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arctic Fjord Cruise & Fishing Excursion
Arctic Fjord Cruise & Fishing Excursion
Tromsø

I had researched do an arctic fjord cruise with fishing as an option. I wish I would have known, even though it stated lunch was included, all they had was coffee, tea, cocoa, and cookies. I don't know if I would recommend this company for the fishing excursion again, but I would try another one. The captain did try to take us to multiple spots to try to catch fish, so that was appreciated. Overall, I wasn't a fan of the experience and would be a skip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Northern Lights Husky Experience with Dinner
Northern Lights Husky Experience with Dinner
Tromsø

The people there really cared about the dogs and were knowledgeable about each one. The food for dinner was good and they even catered to a couple who were vegetarians. We closed the night with mattress sledding and roasted marshmallows. It would have been 5 stars if I would have been able to go on the husky sled ride.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snowshoe Trek
Snowshoe Trek
Flåm

Bjorn was an amazing guide and definitely enjoyed it. As it ended up being just us--definitely appreciated that they didn't cancel because not enough people signed up--it was more special. When we went to the bridge to overlook the fjord, there was no one on the bridge, so Bjorn could take lots of pictures of me, which was nice. During the hike, Bjorn pointed out flora that was typical in the area and at the top, we stopped for some hot berry juice and Norway's version of a Kit Kat bar. We had a wonderful discussion during the hike and even though it wasn't a snowshoe one, I had a good time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Shephard
Maria
Maria Shephard
Local specialist in Kristiansand | Replied on Jan 20, 2026

Dear Kate!

It was an absolute pleasure to help you build this trip! I am more than happy to read that most of it was smooth and perfect besides the luggage but I am sure this will be a great story to tell !

Thank you for letting me be part of this!
-Maria

Amazing 'whatever. it takes' service!
Japan | Jan 6 - Jan 19, 2026

John
John F.
Chicago, IL | Reviewed on Jan 20, 2026
THANK YOU for the trip – it was SO well planned, and clearly a LOT of thought went into it. We are so grateful, and we are now big KimKim fans! We travel a LOT, to all kinds of crazy places! It is unrealistic to travel across the world and expect things to NOT go wrong. What matters, and why we work with travel professionals like you KimKim, is to have support and back up when things DO go wrong – THAT is what matters! KimKim seamlessly fixed an issue on our travels, and they are THE BEST,... Read more

THANK YOU for the trip – it was SO well planned, and clearly a LOT of thought went into it. We are so grateful, and we are now big KimKim fans!

We travel a LOT, to all kinds of crazy places! It is unrealistic to travel across the world and expect things to NOT go wrong. What matters, and why we work with travel professionals like you KimKim, is to have support and back up when things DO go wrong – THAT is what matters! KimKim seamlessly fixed an issue on our travels, and they are THE BEST, and you can travel worry-free!

Our planner Ben was remarkable - attentive, knowledgeable and friendly, and our guides Roy, H and Piter were exceptional.

10/10, DO recommend! Thank you, team KimKim, for an amazing experience and incredible 'whatever it takes' service!

Hotel Reviews
The Peninsula Tokyo

The location is of course AMAZING, the staff as lovely as could be. I can’t believe I’m writing this about the Peninsular Tokyo, but its feeling a little…tired? Certainly, when compared to Tokyo Station Hotel. The rooms are a bit worn, and I can’t remember the last time I stayed in a room with a DVD player and a fax machine, ha! Out toilet plumbing leaked, the room was a bit in need of some love, but still, we were comfortable – it was a loud hotel though, with very present traffic noise. It didn’t bother Kathy and me, but it might some guests. But the location served us well, and the room was comfortable and we slept like babies.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Six Senses Kyoto
Kyoto

OH MY GOD. Six Senses is absolutely one of the best hotels we’ve ever stayed at – and we’ve stayed at some incredible hotels! For the way it smelled, to the lovely staff, to the incredible spa, it is a remarkable hotel. Another excellent breakfast buffet, and the restaurant and bars are top notch. The rooms are simply incredible, and we enjoyed the upgrade to the balcony room – thank you for that! Absolutely the best hotel on the trip, hands down. We’ll be back there again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Koyasan Syukubo Ekoin
Wakayama-ken

What an INCREDIBLE experience. Koyasan was deserted, and a mountain paradise! This was a really special experience for Kathy and I, but BOY was it cold!! But the monks at the temple were so welcoming, and the room was incredible – the hot spring bath was so relaxing, and so great to warm up, ha! The beds were comfy, the room was warm, and the food at the temple was exquisite – so beautifully prepared. The temple services were so honouring to attend, and really moving for Kathy and I. Anyone looking for a spiritual adventure in Japan would be wise to have this experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
UNO HOTEL
Okayama, Tamano

We LOVED the Uno! Clean, comfortable, with super helpful staff. The room was perfect, and the restaurant in the hotel was top notch. We’d recommend this hotel to anyone – it even has laundry facilities, which we didn’t need early in our trip but good to know.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Tokyo Station Hotel
Tokyo

WOW! The Tokyo Station Hotel is AMAZING! So new, comfortable and clean, and the staff were incredibly accommodating and welcoming! The breakfast buffet is astonishing and a game changer – such a great way to start our busy days in Japan! I don’t know how they do it, but the rooms are SILENT, even with busy Tokyo traffic outside – so restful! And the location could not have been more convenient for the Shinkansen!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jan 20, 2026

Dear John,

Thank you very much for your generous feedback. It was a pleasure assisting with your journey, and I’m truly glad to hear that the planning, on-the-ground support, and overall experience met your expectations. Your detailed comments are sincerely appreciated and will be shared with the team.

Wishing you many wonderful travels ahead, and I hope to assist you again in the future.

Kind regards,
Ben

Top of the list unforgettable experience
Peru | Dec 31 - Jan 16, 2026

anna
anna p.
Denver, CO | Reviewed on Jan 19, 2026
We had a dense flawless luxury and unforgettable joyful trip, organized to perfection and to the second for a 17 days journey.
I believe Io, our local guide in Cuzco of Andean Travel Experience, read my mind when she organized the trip. I gave her few input about what we like and what we dislike and she created a perfect journey that surpassed by far our great expectations adding precious nuances that only locals could! We never liked to travel on organized plans, but KimKim and Io made us...
Read more

We had a dense flawless luxury and unforgettable joyful trip, organized to perfection and to the second for a 17 days journey.
I believe Io, our local guide in Cuzco of Andean Travel Experience, read my mind when she organized the trip. I gave her few input about what we like and what we dislike and she created a perfect journey that surpassed by far our great expectations adding precious nuances that only locals could! We never liked to travel on organized plans, but KimKim and Io made us change our mind forever. Lizbeth was our local support, available 24/7 for any necessity. She gave us all the details and all the information to follow to avoid any inconvenience . They took care of everything we could need from booking the best time of the day private tours in the national parks and historical sites, to provide amazing guides that spoke our first language.
The light of the Sun was in the optimal position, on each experience, to admire the beauties, the landscape and the wildlife, to take also great pictures.

Hotel Reviews
Sol Natura Hotel
Ollantaytambo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tika Wasi Casa Boutique
Cusco

Looking forward to coming here again. This is my favorite hotel of my entire life. The spotless clean spacious rooms are charming, with glorious views over the city. Breakfast is delicious and everyday full of different local goods. Adorable staff trained to please. Security 24/7. Wonderful travellers to hang out with. The patio is very nicely maintained and filled with hummingbirds of every size. The location is in a spectacular neighborhood, San Blas, at a walkable distance from the ancient ruins of Saqsaywaman and from downtown.

Authenticity & Character
Location
Amazing view of downtown Cuzco, and walkable distance from Saqsaywaman !
Staff
I Loved to be pleased 😁 the staff is adorable!
Cleanliness & Comfort
Very comfortable beds, and squeaky clean bathroom!
Hotel Conde de Lemos
Puno

In a very good position. The rooms are comfortable, but not well cleaned and the plumbing system is poor. The shower doesn't work properly, the water can't be mixed in lukewarm temperature. The toilet got clogged and impossible to use. They couldn't change the room. We had to wait for someone to unclog the toilet, and then they left it very dirty eventually. Very disappointing. They are doing some remodeling so maybe in the future the issues will all be solved.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Du Soleil
Arequipa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Oro viejo
Nasca

The hidden garden with pool, filled with spectacular flowers and birds was a beautiful surprise. The room was spotless and dustless clean in every detail, even though Nazca is very dusty. The adorable staff gave us more pillows and more toilet paper when asked.

Authenticity & Character
Just charming.
Location
Walkable distance to downtown and close to the Cruz del Sur bus station. Very quiet.
Staff
Cleanliness & Comfort
Emancipador Hotel

The bed was the most comfortable of the trip, but the room and the bathroom were very dirty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ibis Budget Lima Miraflores
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bathroom was dirty
Activity Reviews
Groupal Nasca Lines from Nasca
Groupal Nasca Lines from Nasca
Peru

The driver that took us around was also an excellent guide that made us choose our tour. We also took a private flight tour of the Nazca lines.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared  Palcoyo Trek: Small group
Shared Palcoyo Trek: Small group
Cusco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore  Machu Picchu (Private Guided tour in Machu Picchu) SV Htl
Explore Machu Picchu (Private Guided tour in Machu Picchu) SV Htl
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Shared 2D Colca Canyon Tour : Arequipa - Colca - Puno 1/2
Shared 2D Colca Canyon Tour : Arequipa - Colca - Puno 1/2
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Route of The Sun:  {{start_location}} - {{end_location}}
The Route of The Sun: {{start_location}} - {{end_location}}
Peru

Excellent tour experience transforming a transfer day in an outstanding tour out of the traditional tourist route, filled with interesting environmental, archeological, and historical sites and good food. Maybe our favorite because we didn't have any expectations. Christian, the tour guide, has deep knowledge in many fields and fulfilled all of our curiosity. We did not want it to end when we got to Cuzco.

Quality of Experience
Food
Guides, Drivers and Staff
The impressive knowledge of our guide, Christian, in Andean ancient civilizations, birdwatching , anthropology and many more fields.
Transport
Shared tour to Pisac & Ollantaytambo tour
Shared tour to Pisac & Ollantaytambo tour
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Full-Day Tour to the Titinos Uros Islands
Private Full-Day Tour to the Titinos Uros Islands
Puno

Another Marvel!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Shared 2-day Colca Canyon tour & Local Family Homestay  2/2: Bus to Puno
Shared 2-day Colca Canyon tour & Local Family Homestay 2/2: Bus to Puno
Peru

This has been the best experience on our journey through Peru, and it should be a marvelous surprise.

Quality of Experience
Food
This homemade food by our host, Rosio, has been the best we had during our entire journey through Peru.
Guides, Drivers and Staff
Transport
Shared Rafting Chili River in Arequipa
Shared Rafting Chili River in Arequipa
Arequipa

Exciting. Safely done! 💯 If KimKim didn't propose this experience, we wouldn't have had a glance on rural parts of Arequipa and this beautiful river.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Paracas Nature Reserve
Shared Paracas Nature Reserve
Paracas

We really liked to visit the Ballestas islands and see the wonderful birds and sea lions, and for the first time penguins in their environment! A very well organized tour, perfect timing on the day to admire the Candelabro de Paracas.Our boat guide was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Io Gillhuber
Io
Io Gillhuber
Local specialist in Peru, Cusco | Replied on Feb 12, 2026

Dear Anna and Marco!

I’m absolutely thrilled to hear that you enjoyed every moment and every step of your trip, and that we were able to help create lifelong memories with the unique journey you had envisioned. It fills me with immense joy and gratitude to know that we could even surprise you with unexpected yet unforgettable experiences during your Peru adventure.

It was truly a pleasure to design your dream trip together. Thank you so much for allowing me to be part of this journey.

Warmest regards, and take care,
Io

An Unforgettable Sri Lanka Experience with Ajith
Sri Lanka | Jan 7 - Jan 14, 2026

Louise
Louise P.
Miami, FL | Reviewed on Jan 19, 2026
Our trip to Sri Lanka was absolutely wonderful, and a big part of that was thanks to our guide, Ajith. From the very beginning, everything was thoughtfully planned, yet always flexible to accommodate our needs and preferences.
Ajith has an excellent knowledge of Sri Lanka — its history, culture, nature, and everyday life — and he shared it in a way that was both informative and engaging. The itinerary was perfectly balanced, taking us to beautiful and interesting places without ever feeling...
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Our trip to Sri Lanka was absolutely wonderful, and a big part of that was thanks to our guide, Ajith. From the very beginning, everything was thoughtfully planned, yet always flexible to accommodate our needs and preferences.
Ajith has an excellent knowledge of Sri Lanka — its history, culture, nature, and everyday life — and he shared it in a way that was both informative and engaging. The itinerary was perfectly balanced, taking us to beautiful and interesting places without ever feeling rushed.
What truly stood out was Ajith’s flexibility and attentiveness. He was always ready to adjust plans, suggest alternatives, and make sure we were comfortable and happy at every step of the journey. We felt well cared for and completely at ease, which allowed us to fully enjoy the experience.
This was a memorable trip in every way, and we couldn’t have asked for a better guide. I highly recommend Ajith to anyone planning to explore Sri Lanka — he truly made our journey special.

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Jan 20, 2026

Hello Louise,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Incredible trip to Patagonia
Chile | Jan 6 - Jan 16, 2026

L
Laura M.
Kansas City, MO | Reviewed on Jan 19, 2026

We had an incredible experience travelling to Argentina and Chile. The activities planned were perfect for our group - including dinner/show reservations, cave tours, hiking, penguin excursions, and more. Our guides for the hikes were fantastic. The travel arrangements were generally well communicated, and our drivers were friendly and pretty punctual. Overall, it was a wonderful trip!

Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Jan 19, 2026

Hi Laura!
It was nice to meet you in Santiago!
I am glad you enjoyed your trip, and all the experiences in Chile & Argentina :)
I hope you can visit South America anothertime soon.
Best Regards,
Angel.

Amazing trip!
New Zealand | Jan 3 - Jan 16, 2026

S
Sarah C.
Newark, NJ | Reviewed on Jan 19, 2026
Our trip to New Zealand was a huge success thanks to the guidance and help of Monika. I had only the vaguest of ideas of where I wanted to go and what to do once there. Monika took my ideas and curated an unforgetable experience for me and my daughter. The planning was flawless -- no issues with hotels, car or activity bookings. She was also timely and helpful answering our questions while we were in New Zealand. Thanks Monika!!!!! Read more

Our trip to New Zealand was a huge success thanks to the guidance and help of Monika. I had only the vaguest of ideas of where I wanted to go and what to do once there. Monika took my ideas and curated an unforgetable experience for me and my daughter. The planning was flawless -- no issues with hotels, car or activity bookings. She was also timely and helpful answering our questions while we were in New Zealand. Thanks Monika!!!!!

Hotel Reviews
Galaxy Boutique Hotel Tekapo
Lake Tekapo

The room was clean and comfortable. The included breakfast was dismal

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Headwaters Eco Lodge - Glenorchy
Glenorchy

A lovely hotel in a great location. The food is amazing -- fresh, local and imaginative.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Queenstown Park Boutique Hotel
Queenstown

The hotel is lovely. Our room was spacious and had a view of the mountains. But what made our stay great was the staff. They went above and beyond for every need and request.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Greta Valley (Korimako)
Canterbury

What an amazing experience! The remote location made for a beautiful end to our New Zealand adventure. The drive there was a bit unnerving but doable, even in our tiny rental car. The cabin is well-appointed and we enjoyed cooking our dinner with the food we ordered before arriving. Highly recommended if you're looking for complete serenity.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fyffe Country Lodge
Kaikoura

We loved out stay at the Fyffe Country Lodge. Innkeeper Chris and Colin were welcoming and helpful. The location is beautiful and close to town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Progressive Māori Dinner Tour (kai safari)
Progressive Māori Dinner Tour (kai safari)
Christchurch

We loved our dinner tour with Gracy! He is engaging, knowledgable and charming. Highly recommended

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Routeburn Guided Walk Full  Day
Routeburn Guided Walk Full Day
New Zealand

Our guide, Antonio, was amazing -- charming and knowledgable. It was a strenuous hike but well worth the effort. My one complaint is that the provided lunch was pretty unappealing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Jan 29, 2026

Thank you so much, Sarah! I’m thrilled to hear you and your daughter had an unforgettable trip. It was a pleasure planning everything for you, and I’m so glad it all went smoothly.

Warm regards,
Monika

Marvelous Trip to Costa Rica!
Costa Rica | Jan 7 - Jan 16, 2026

J
Jeffrey S.
Chicago, IL | Reviewed on Jan 19, 2026
Elena was fantastic and amazing to work with. She answered all of my questions rapidly and thoroughly. Her choice of hotels/resorts was spot on. As we requested, she kept us busy with fun activities. The Serendipity Adventures team gathered all of the details and communicated in an easy to follow manner -- the itinerary documentation was priceless. We had a wonderful time in Costa Rica and hope to be able to visit again. Read more

Elena was fantastic and amazing to work with. She answered all of my questions rapidly and thoroughly. Her choice of hotels/resorts was spot on. As we requested, she kept us busy with fun activities. The Serendipity Adventures team gathered all of the details and communicated in an easy to follow manner -- the itinerary documentation was priceless. We had a wonderful time in Costa Rica and hope to be able to visit again.

Hotel Reviews
Hotel La Mariposa
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cloud Forest Lodge
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Local Flavors Cooking Class
Local Flavors Cooking Class
Costa Rica

This was lots of fun! Despite my reluctance, my wife wanted to do this -- I am glad we did! I'm a picky eater but preparing the food and eating it was special. The staff was so kind!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica

For me, this was the highlight of the trip. The guide was phenomenal!!!!! He was extremely knowledgeable, able to spot amazing things, kind, and courteous. You could tell that he was highly respected by his colleagues. Probably the best guide I have ever worked with. We saw many birds, insects, plants and animals.

Quality of Experience
Guides, Drivers and Staff
Amazing guide!!!
Transport
Damas Island Boat Tour
Damas Island Boat Tour
Manuel Antonio

The guide was great; Funny, knowledgeable, patient and very kind. Saw many species of birds and animals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Catamaran Tour with Meal
Catamaran Tour with Meal
Costa Rica

Lots of fun. Beautiful scenery and sunset. Snorkeling was brief but fun. The staff were very nice and always willing to assist.

Quality of Experience
Guides, Drivers and Staff
Transport
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
Costa Rica

My wife loved the Zip lines! I did not do that activity due to my fear of heights. The hanging bridges/jungles were beautiful. The Sloth conservation center, Butterfly exhibit, and Reptile/Amphibian exhibits were very good.

Quality of Experience
Food
Larger menu selection.
Guides, Drivers and Staff
Transport
Night Walk at Children's Eternal Forest
Night Walk at Children's Eternal Forest
Monteverde

The guide was extremely knowledgeable and showed us many subtle things. Fun and easy walk.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

Lots of fun and interesting. The guide was very good, and funny!

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

The Arenal Volcano hike was fun and we saw many animals. The guide was fantastic -- very kind and knowledgeable. After the Arenal Volcano Hike (which was more strenuous than we expected), we were too tired to do the La Fortuna Waterfall walk. The local tour company, Flow Trips, was very kind and substituted a twilight float trip that was lots of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Jan 19, 2026
Hola Jeffrey, Thank you so much for your wonderful feedback⭐⭐⭐⭐⭐, means a lot to me and also for our dream team . I am truly grateful for your kind words and for taking the time to share your experience 🙏🏼. It was an absolute pleasure assisting you with your trip, and I am delighted to hear that the itinerary, hotel selections, and activities met your expectations. Knowing that you felt well-supported and enjoyed a seamless, well-organized experience means a great deal to me and to the... Read more

Hola Jeffrey,

Thank you so much for your wonderful feedback⭐⭐⭐⭐⭐, means a lot to me and also for our dream team . I am truly grateful for your kind words and for taking the time to share your experience 🙏🏼.

It was an absolute pleasure assisting you with your trip, and I am delighted to hear that the itinerary, hotel selections, and activities met your expectations. Knowing that you felt well-supported and enjoyed a seamless, well-organized experience means a great deal to me and to the entire Serendipity Adventures team.

Thank you again for trusting us with your Costa Rica journey. We would be honored to assist you again in the future and welcome you back whenever you are ready for another adventure in Costa Rica.

Muchas gracias, Pura Vida!

Elena Mora
Serendipity Adventures

Ashley was great; quick to reply and understa...
Thailand | Jan 7 - Jan 12, 2026

Albert
Albert L.
Seattle, WA | Reviewed on Jan 19, 2026
Ashley was great; quick to reply and understanding of our wishes. Below are a few very specific comments about various parts of our trip.
I had arranged out 4 days in Khao Yai NP and they were outstanding. MooSi Yard Hometel was one of our favorite lodgings…just for your info. In contrast Kaeng Krachan NP was our least favorite adventure. Although it is the biggest NP in the country, it is the least developed. We drove 1.5 hrs to enter the park and then transferred to the guide’s...
Read more

Ashley was great; quick to reply and understanding of our wishes. Below are a few very specific comments about various parts of our trip.
I had arranged out 4 days in Khao Yai NP and they were outstanding. MooSi Yard Hometel was one of our favorite lodgings…just for your info. In contrast Kaeng Krachan NP was our least favorite adventure. Although it is the biggest NP in the country, it is the least developed. We drove 1.5 hrs to enter the park and then transferred to the guide’s truck which had a cracked windshield,, wasn’t clean, and the park guide spoke no English. We had expected to see birds and hike, but ended up driving on terrible, 4 wheel drive roads and taking a 45 min walk on the full day excursion. It was very disappointing and not an activity I’d recommend.
The China Town food tasting experience also not as expected. While our guide was great, the crowds were crushing in size.
All other activities were pretty much as expected.
Outstanding activities included the Elephant experience, Vespa Tour of Chiang Mai, cave visit and hiking out of Chiang Mai. The Vespa Tour guys have a really organized, friendly and fun activity.
Overall a good trip.

Hotel Reviews
A Plus Hometel

It was fine. Quiet, wonderful staff. They’re only a year into the business and it will get better and better.

Authenticity & Character
Location
Walkable to interesting murals, and info boards about town.
Staff
Very personable and wanting to excel.
Cleanliness & Comfort
Siamotif Boutique Hotel

Not in n area where we could walk to restaurants, etc, but a unique place and great people.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stairs would be a problem for folks that aren’t agile and fit.
Activity Reviews
Phetchaburi - Kaeng Krachan National Park
Phetchaburi - Kaeng Krachan National Park
Phetchaburi

Folks should have a better description of the park …. Very undeveloped. Park guide (not a ranger) spoke no English and our guide was not into the birds although that was what the park is renowned for. A lot of really rough road driving and little opportunity to hike.

Quality of Experience
Food
No choice to speak of because of the limited facilities.
Guides, Drivers and Staff
Transport
The van to get to the park was great. The truck in the park was not.
Damnoen Saduak Floating Market Half Day Tour
Damnoen Saduak Floating Market Half Day Tour
Bangkok

Interesting, but I expected more time in the boat and wasn’t aware that a piece of time would be spent just waiting for the locks. Also didn’t realize that the Artist’s House was really just another market.

Quality of Experience
Food
Our guide was always helping us to try new things
Guides, Drivers and Staff
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Jan 19, 2026

Dear Sheila and Albert,

Thank you for the lovely feedback!

I really enjoyed helping you plan this adventure and making sure every detail was just right for you. I’d love to help you head somewhere new whenever you're ready for your next trip!

All the best,
Ashley

KimKim's 24 hr staff smoothed out any hiccups
Australia | Jan 9 - Jan 18, 2026

Christine
Christine S.
Miami, FL | Reviewed on Jan 19, 2026
Siena, Aliana and Chinh at KimKim were he best. The organized a great 10 dat trip around Australia. Someone was there for us at every turn. They adjusted our trip to accommodate my husband's increased disability. The fellows at the transport companies provided special services.
Our guided tours from small and larger groups to private tours all worked well. Any hiccups were smothed out by KimKim's staff on call 24 hours a day!
Read more

Siena, Aliana and Chinh at KimKim were he best. The organized a great 10 dat trip around Australia. Someone was there for us at every turn. They adjusted our trip to accommodate my husband's increased disability. The fellows at the transport companies provided special services.
Our guided tours from small and larger groups to private tours all worked well. Any hiccups were smothed out by KimKim's staff on call 24 hours a day!

Hotel Reviews
Pier One Sydney Harbour, Marriott Autograph Collection
Sydney

Everything from our car arriving, to reception, to our baggage to our room! A second baggage rack arrived in minutes!

Authenticity & Character
Modern, great staff from arrival to breakfast staff.
Location
Close by the Princess Cruise port
Staff
Great staff
Cleanliness & Comfort
We told our travel company that we wished our 1st 3 days in Australia had been here!
Peninsula Boutique Hotel
Port Douglas

Do not arrive after 6pm! No person on site! We had to move luggage up three stairs plus my husband's mobility scooter. No one to help. AC was broken. They were able to get it fixed later in the day! Kitchen closed for the time we needed it. Bar closed, too! Reception was very nice .... when they were there!

Authenticity & Character
Our room had a kitchenette. Not useful for us.
Location
Shuttles took some planning. Okay if you have no trouble walking.
Staff
One receptionist was especially kind. Wait staff were especially nice
Cleanliness & Comfort
They should have checked the AC before we arrived!
Sails In The Desert
Yulara

Beautiful hotel. Very modern. Registration was especially helpful. Good food!

Authenticity & Character
Very well kept and easily accessible for people in mobility devices. Rooms are pretty far fe from the reception and restaurant area
Location
Very good. Access to a small market and shuttle to other resorts.
Staff
Reception was terrific. Restaurant staff were very good.
Cleanliness & Comfort
Plenty of space for our suitcases. Good AC for summer!
The Clarence Hotel Sydney
Sydney

Decent location. Very small. Nice staff.

Authenticity & Character
Location
The hotel was adequate. No place for our luggage
Staff
Cleanliness & Comfort
Clean and adequate towels
Activity Review
Half Day Highlights of Sydney
Half Day Highlights of Sydney
Sydney

A great city tour for sights. The driver was very nice and waited patiently for all the photo stops. Not for "excitement".

Quality of Experience
Easy for my disabled husband
Guides, Drivers and Staff
Guide had some good stories
Transport
Van was comfortable
Local specialist: Siena Mueller

9-Days in Sri Lanka over New Years
Sri Lanka | Dec 26 - Jan 4, 2026

Anisha
Anisha L.
Mead Valley, CA | Reviewed on Jan 19, 2026
We overall had a great trip to Sri Lanka. We got to see a lot of the country in a short amount of time. The highlights were the great hotels we stayed in and the locations of the hotels. Our driver UPS was a wizard not only at driving but at arranging our local guides. He was very accommodating throughout the trip and understood traveling with 3 teenagers that they may not want to wake up at 5am to go on an excursion everyday. On the other hand, the planning process with Laieq, Justyna and... Read more

We overall had a great trip to Sri Lanka. We got to see a lot of the country in a short amount of time. The highlights were the great hotels we stayed in and the locations of the hotels. Our driver UPS was a wizard not only at driving but at arranging our local guides. He was very accommodating throughout the trip and understood traveling with 3 teenagers that they may not want to wake up at 5am to go on an excursion everyday.

On the other hand, the planning process with Laieq, Justyna and Shayala were hit and miss. Laieq was hard to get a hold of and we struggled to get on the same page about our trip planning. Justyna was amazing. I wish we were able to work with her the whole time. She was helpful, friendly and very responsive. Shayala was mediocre. She did her best to help with the final planning but we struggled with getting on the same page.

Hotel Reviews
Weligama Bay Marriott Resort & Spa
Weligama

We had been staying in small boutique hotels for the most part so to come back to a giant resort was a little shocking. But the breakfast buffet was excellent. The service was good for the most part. It took about 45 minutes for us to check in for some reason which was frustrating. The location right on the beach in front of a nice surf break was fun for our family to surf on. And the convenience of being so close and able to go back and forth to the hotel as needed was great. The only surprise we had was that there was a Sri Lankan full moon holiday during our stay so the hotel didn't serve alcohol that day. These are monthly holidays. That would have been helpful information to disclose when we booked the hotel so we could be made aware ahead of time. Otherwise the resort was lovely.

Authenticity & Character
Location
Amazing location right on the beach in front of a surf break.
Staff
Cleanliness & Comfort
Hilton Yala Resort
Yala

This was one of the best hotels we've ever stayed in. The location was amazing being in a national park and having animals roaming around the property. But also the service of everyone from the pool to the restuanrat was second to none. We celebrated a birthday and New Year's while there and the staff made it incredibly special. We had some confusion around our safari being booked seperate from the hotel's offered safari and were concerned about leaving for hours without having any breakfast. The hotel provided us with complimentary breakfast snacks to take on the safari so that our kids wouldn't be hungry for 4 hours. They continually went above and beyond to make our stay there very special. Our family all agreed that of the 6 hotels we stayed in during our trip to Sri Lanka, this was by far the best one.

Authenticity & Character
Location
Amazing location inside the national park and right next to the ocean. The best of both worlds!
Staff
Cleanliness & Comfort
Walaa Kulu
Ella

This is a single family house not a hotel. It was very different from any of the other places we stayed during our trip around the island but it was a great change for us. The house was very clean and modern. The views of Ella were incredible. The staff was so friendly and accommodating. They went above and beyond to make our stay enjoyable. The only issue we had were the number of bugs in the house. Because all of the sheets were white, it was really easy to see the bugs. It was a small price to pay for the gorgeous views. My only regret is that we didn't have more there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I would suggest getting more bug zappers to get rid of some of the bugs. And keeping the windows and doors closed.
Elephant Stables
Kandy

A beautiful hotel set high above the city. It had a great view of Kandy and the surrounding area. The rooms were clean and full of character. Just FYI, there were no elephant stables at this resort! The only drawback was the loud noise on the roof at 7am. We asked about the noise and they said it might be the birds. But it was extremely loud and jarring initially.

Authenticity & Character
Location
Great views of the city
Staff
Cleanliness & Comfort
Ulagalla Walawwa
Anuradhapura

I wish we had more time at this hotel. We arrived late at night after a full day and left early in the morning. It seemed like a great hotel and they were very accommodating. The resort grounds are beautiful and lush. It was fun watching the monkeys and peacocks all around the resort. The rooms are gorgeous and spacious. The food was delicious and the service all around was 5-star. We would absolutely love to come back one day just to spend more time here.

Authenticity & Character
Location
It was a bit remote but very scenic.
Staff
Cleanliness & Comfort
Activity Reviews
Dambulla Cave Temple Visit  (F)
Dambulla Cave Temple Visit (F)
Sri Lanka

The steps to the top are no joke! We were definitely winded when we got there, but to see a temple carved into the side of a rock was an impressive site. The temple is actually a series of rooms with different purposes in Buddha statues throughout. It was interesting to observe how this temple has lasted for centuries and been so well maintained. And this site was easy to see on the same day as Sigiriya Rock.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Sigiriya Rock Fortress (F)
Visit Sigiriya Rock Fortress (F)
Sri Lanka

This was a site definitely worth visiting. The views from the top were spectacular. The hike up isn’t too strenuous, but is somewhat steep. It was very neat to see the outlines of where this palace one stood as well as the cave paintings. We really enjoyed visiting this ancient site.

Quality of Experience
Guides, Drivers and Staff
Our guide was not good at all. He didn’t want to be there and made every effort to do as little as possible. He gave us very little information about the site and left us to explore mostly on our own. When we waited in line to climb to the top, he left to go wait in the shade while we stood in the sun for 30 minutes, waiting to climb the steps. If your guide is Garmany, I would request someone else to hopefully have a better experience than we did.
Transport
Discover Anuradhapura's Ancient Sites
Discover Anuradhapura's Ancient Sites
Sri Lanka

We had a great time navigating this ancient city by bike. Our guy did a great job of explaining each site and the cultural significance. We were able to navigate through the complex with the bikes, quite seamlessly and use back roads too quickly get to each location.

Quality of Experience
Guides, Drivers and Staff
Transport
Colombo by Tuk-Tuk
Colombo by Tuk-Tuk
Colombo

This was such a fun way to see Colombo in a short amount of time. Our guide and drivers were great. They didn’t speak much English, but they were able to take us to the key sites and give us an overview of each place. We were impressed with their ability to drive and navigate in the crazy Colombo traffic! And they also took us to a local place to have dinner at the end of our tour, which was definitely a highlight.

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic train ride from Nanu Oya to Ella
Scenic train ride from Nanu Oya to Ella
Sri Lanka

We didn’t get a chance to do this train ride because the train service was disrupted due to the recent typhoon that affected the area. Instead, we did a bike ride and hike to the scenic nine arch Bridge. The bike ride was terrible! It was mostly uphill and our family, while mostly in good shape, all struggled to make it to the top. Our guide, as friendly and accommodating as he was. Rode a scooter, so didn’t have the same issues getting up the hill! He was nice enough to have his nephew switch with our youngest son when he wasn’t able to complete the bike ride. So our son was able to ride on the back of the scooter with him. Once we got to the spot where we could start the hike it was then a 25 minute walk over to the bridge. The bridge was beautiful, but also very crowded. Lots of tourists visiting and taking photos. Definitely a fun and memorable place to take photos and visit while in Sri Lanka. I would avoid the bike ride in the future. I do think we wouldn’t have been able to see the bridge the same way if we were on the train so walking over to it was the better way to get the full experience and take our time.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of tea plantation & factory
Tour of tea plantation & factory
Sri Lanka

This was not impressive. We walked through the factory and then sampled one flavor of tea. The tour of the factory took about 15 minutes and then we had another 20 minutes to select and drink our teas. While it was a beautiful drive through the tea plantation area, and nice to be able to stop in and purchase tea bags direct from the plantations, the experience didn’t live up to the description.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Safari in Yala National Park
Morning Safari in Yala National Park
Sri Lanka

The morning safari was fine. There are so many Safari trucks all heading into the park to get in line as soon as it opens. You spend an hour just getting tickets and then getting into line to wait for the park to open. I wish I had known that ahead of time. We saw plenty of animals roaming around, but didn’t see any elephants or leopards unfortunately, we tried diligently to find a leopard for about an hour, but it was elusive. It was a fun tour, but would’ve been better if we were able to see you more animals. Because it had rained the night before many of the animals weren’t out at their normal watering holes because they had plenty of water already.

Quality of Experience
Guides, Drivers and Staff
Our driver was well-versed on all of the back roads of the park. He was able to maneuver around many of the other cars all going in the same direction. He adeptly pointed out animals that we couldn’t even see at first glance. He’s obviously very familiar with the landscape.
Transport
Boat ride in Galle with fishing using rods
Boat ride in Galle with fishing using rods
Sri Lanka

This was horrible. The boat was a tiny flea infested piece of wood and the rods were sticks with strong. We were eaten alive by mosquitoes and are still itching 2 weeks later. The water looks disgusting and we didn't catch anything. The guide didn't speak English so we had a hard time understanding what he was pointing at or what he was telling us. We turned around after about 30 minutes and went back because we were having such a miserable time.

Quality of Experience
Everything
Guides, Drivers and Staff
English speaking, at least a little, would be helpful
Transport
Local specialist: Laieq Mohammed

Well-Planned, Stress-Free, and Full of Great Experiences
New Zealand | Dec 18 - Dec 31, 2025

T
Thao T.
Los Angeles, CA | Reviewed on Jan 19, 2026
Monika did an excellent job organizing our itinerary and truly listened to our preferences and suggestions. When we were unsure about renting a car, her recommendation turned out to be a great decision and made the trip much smoother. The activities she suggested were absolutely on point—especially the jet boat experience, the glow worms, and the Māori cultural experience. These were things we probably wouldn’t have booked on our own, and they ended up being some of the highlights of our... Read more

Monika did an excellent job organizing our itinerary and truly listened to our preferences and suggestions. When we were unsure about renting a car, her recommendation turned out to be a great decision and made the trip much smoother.

The activities she suggested were absolutely on point—especially the jet boat experience, the glow worms, and the Māori cultural experience. These were things we probably wouldn’t have booked on our own, and they ended up being some of the highlights of our trip.

She handled all of our accommodation bookings. Overall, the hotels were great. While we had a minor issue with the elevator at the hotel in Taupō, our stays in Napier and the final hotel in Auckland were excellent choices and very comfortable.

We also appreciated that she suggested additional activities we could do on our own if we had the time and energy, provided helpful restaurant recommendations, and made sure we were well informed about immigration steps before traveling. When we needed medical advice while in New Zealand, she was quick to offer helpful guidance as well.

Overall, she was thoughtful, responsive, and incredibly helpful throughout the planning process. We felt well taken care of and would highly recommend her.

Hotel Reviews
Sudima Auckland City
Auckland

Staff were great here. They took our luggage to our room when we went looking for parking (there is only paid parking at this hotel but there are a few cheaper options nearby). It was a high tech hotel where a robot brought us room service. The room had foam rollers, yoga mat, and Alexa echo. Celebrated our anniversary with us with chocolates and a kind note.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Millennium Hotel & Resort Manuels Taupo
Taupo

Elevator was old and far from our room. There were steps that lead from the hallway to our room so it was difficult to get in at times. The shower was also on the smaller end. My husband who is 5'11 kept hitting his elbow on the wall.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scenic Hotel Te Pania
Napier

Location was amazing, view was breathtaking, staff was great and helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

Location was good, parking is easy, laundry is token operated. Sulphur smell could bother some people.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The half shower kept spilling water in the entire bathroom
Auckland City Hotel
Auckland

Good location, provided paid parking for your car, celebrated our anniversary with a kiwi friend

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

Learned a lot about Maori culture and New Zealand history. The Maori family was so welcoming and kept us engaged through the various activities during the experience. However, the food and dining experience has room for improvement.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Nocturnal Adventure Glow-worm Tour
Nocturnal Adventure Glow-worm Tour
Rotorua

Stephen was an amazing guide with extensive knowledge of New Zealand’s flora and fauna. My husband and I weren’t sure what to expect going into the experience, but we ended up having a fantastic time. We learned about the silver fern, saw New Zealand possums (much cuter than the ones in the U.S.!), and even learned about the different types of torches (flashlights) used during night walks. We were able to get very close to the glow worms, and Stephen also pointed out many fascinating plants and creatures along the way, including the kawakawa tree, the mānuka tree, the wētā, and, of course, the iconic silver fern. To top it all off, at the end of the walk he treated us to hot cocoa and biscuits, which was a lovely and thoughtful touch and answered all of our questions. If you’re looking for an easy trek and have an interest in New Zealand nature, this is definitely the activity for you.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Jan 29, 2026

Hi Thao and Harsh ! Thank you so much for your kind words!

I’m thrilled to hear that you enjoyed the trip and that the activities, accommodations, and recommendations worked out so well. It was a pleasure planning your itinerary and making sure everything ran smoothly for you.

Your feedback means a lot, and I truly appreciate you taking the time to share it. Knowing that you felt well taken care of makes all the effort worthwhile!

Warm regards,
Monika

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