Kimkim Trip Reviews

4.8
Based on 18,685 ratings
Read 18,685 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing Morocco trip
Morocco | Sep 18 - Oct 2, 2025

April
April B.
Boston, MA | Reviewed on Oct 04, 2025
My Husband and I just returned from a amazing 15 day Morocco tour with Morocco Immersion.We had the best driver that we could have asked for Ahmed went above and beyond to make sure things ran smoothly even going out of the way to track down a pharmacy that sold tweezers since I forgot mine at home and got a splinter.Ahmad was not only punctual but kept the van clean every night when he washed it.Ahmad took us to his personal home in Rose Valley to meet his family and have a delicious home... Read more

My Husband and I just returned from a amazing 15 day Morocco tour with Morocco Immersion.We had the best driver that we could have asked for Ahmed went above and beyond to make sure things ran smoothly even going out of the way to track down a pharmacy that sold tweezers since I forgot mine at home and got a splinter.Ahmad was not only punctual but kept the van clean every night when he washed it.Ahmad took us to his personal home in Rose Valley to meet his family and have a delicious home cooked meal by his own mother.We had several local stand out guides throughout the trip in each location Abdul in Dades Valley was extremely knowledgeable,Said in Fez was funny and did a excellent job of both entertaining us and educating at the same time.The stand outs for us were the private cooking classes in Fez and Marrakesh also the over night in the luxury camp in the Sahara.Raid's that were chosen for us were all clean and well maintained.

Hotel Reviews
Riad Fes Madaw
Fes

Convenient location right in the Medina clean and comfortable.Delicious breakfast.Beautiful interior well decorated nice rooftop.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel was clean beds were comfortable
Hotel Club Val d'Anfa Casablanca
Casablanca

It was nice to have a beautiful pool to unwind in after a long day a bar and resort style hotel.

Authenticity & Character
Location
walkable to the beach
Staff
The Hotel exchanged our US money it was convenient
Cleanliness & Comfort
Palais des Remparts
Essaouira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Nila
Chefchaouen
Authenticity & Character
Beds were comfortable room was spacious
Location
Right in the heart of the city
Staff
Front desk staff carried our bags to our room and made sure we were happy with the room.
Cleanliness & Comfort
smelled good and was extremely clean
Sahara Stars Luxury Camp
Merzouga

The tent itself was gorgeous clean but I felt there was lack of communication from the start our bags were dropped off with no other direction.The food was not good it lacked flavor and was not authentic Moroccan flavor,Drinks were served warm that was a big disappointment.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AC was not turned on until 9PM the tent was so hot we had to open the door to get the temp down.The food was horrible and drinks were served warm.
Kasbah Tiziri
Kelaat Mgouna

We were blown away with this property the owners were warm and welcoming and went above and beyond to insure we had a excellent stay.The view from the rooftop is jaw dropping gorgeous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad La Croix Berbère Luxe
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dades Valley to Merzouga Camel Trek via Todgha Gorge & Tinghir
Dades Valley to Merzouga Camel Trek via Todgha Gorge & Tinghir
Morocco

The camp its self was beautiful there were a few things that we didn’t like the fact the ac wasn’t turned on until 9pm we couldn’t enjoy the tent also the food quality was very bad we ended up getting food poisoning from it drinks were served warm

Quality of Experience
Poor food quality warm drinks didn’t enjoy this part
Guides, Drivers and Staff
The staff at the desert camp were unorganized
Transport
Clean and comfortable
Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh

Great full day activity you will see so much enjoy a delicious lunch and be amazed

Quality of Experience
Guides, Drivers and Staff
The guide was knowledgeable and patient
Transport
Guided Hike through the Monkey Fingers
Guided Hike through the Monkey Fingers
Boumalne Dades

This is a pretty intense hike at times there were some spots that were a steep climb we needed help from the guide to get though it

Quality of Experience
Guides, Drivers and Staff
Excellent guide was patient and helped us though the tough parts of the hike shared knowledge about the area and even gave us fresh fruit along the way
Transport
Clean and comfortable
Guided Tour of Fes
Guided Tour of Fes
Fes

You will learn a lot about Fez and see all the sights sounds and smells of the Medina you will be amazed at what is being hand made.

Quality of Experience
Guides, Drivers and Staff
Transport
Clean and comfortable
Driving Tour of Casablanca
Driving Tour of Casablanca
Casablanca

You will see a lot in a small amount of time be prepared for a fast paced day

Quality of Experience
Guides, Drivers and Staff
Transport
Clean and comfortable
Chefchaouen to Casablanca Via Rabat
Chefchaouen to Casablanca Via Rabat
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Clean and comfortable
Fassi Bread Baking Class
Fassi Bread Baking Class
Fes

Both Fatima’s were great the grandmother (Fatima)doesn’t speak English but she understands you and conveys in such a way you understand what she’s saying.

Quality of Experience
This was such a amazing experience loved that it was just the two of us
Guides, Drivers and Staff
The personal one on one hands on
Transport
Clean and comfortable
Merzouga to Fes via Midelt, Azrou, & Ifraine
Merzouga to Fes via Midelt, Azrou, & Ifraine
Morocco

This was a great activity I’m a huge animal lover it was amazing to be up close with the monkeys I’ve only seen them in zoos

Quality of Experience
Guides, Drivers and Staff
Transport
Clean and comfortable
Essaouira to Marrakech
Essaouira to Marrakech
Morocco
Quality of Experience
I
Guides, Drivers and Staff
Transport
Clean and comfortable
Marrakech to Dades Valley via Ait Ben Haddou
Marrakech to Dades Valley via Ait Ben Haddou
Morocco

Beautiful scenery you will feel like you stepped into a movie set

Quality of Experience
Hi
Guides, Drivers and Staff
Knowledgeable
Transport
Clean and comfortable
Private Cooking Class w/ Souk Tour
Private Cooking Class w/ Souk Tour
Morocco

This was a great activity we felt welcomed into the home of the instructor and she was very patient with us as we a bit nervous to cut our fingers

Quality of Experience
Intimate since it was just my husband and myself
Food
Well seasoned and extremely fresh ingredients
Guides, Drivers and Staff
All professional
Transport
Clean and comfortable
{{start_location}} to {{end_location}} via Volubilis and Meknes
{{start_location}} to {{end_location}} via Volubilis and Meknes
Morocco

Great experience felt like being in Europe and not Africa

Quality of Experience
The unique landscape
Guides, Drivers and Staff
Majid was Very professional and knowledgeable
Transport
Taste your way through Marrakech ( Guided tour)
Taste your way through Marrakech ( Guided tour)
Marrakesh

We did this activity directly off the plane and were a bit tired.The lamb was a bit dry and they gave us way too much felt bad that we had to waste so much

Quality of Experience
Food
I liked the that we got a gloms at the Medina
Guides, Drivers and Staff
Transport
Day with the Locals in the Valley of Roses
Day with the Locals in the Valley of Roses
Morocco

Our driver surprised us and took us to meet his family at his home his mother cooked us lunch and we got to met the entire family it was a very special experience one I will never forget.

Quality of Experience
The warmth and welcoming of the family the amazing flavorful food
Food
The home cooked well prepared meal (Berber pizza)
Guides, Drivers and Staff
The warm hospitality and friendly welcoming of the family
Transport
Ahmed was amazing
Local specialist: Maryem Kouna (Deactivated)

Finland: The happiest place on earth
Finland | Sep 13 - Sep 22, 2025

R
Richard R.
Chicago, IL | Reviewed on Oct 04, 2025
Our ten day trip to Finland was amazing. We had several discussions with Emerson, He took our goals, budget, interests, and physical abilities into consideration as he selected activities for us to complete on this trip. He did a terrific job! The attention to detail and personal service made this trip very special. We will give you feedback about the highlights in Helsinki’s, Levi, and Rovaniemi in terms of our transfers, hotels, and activities. We spent four nights in Helsinki at the... Read more

Our ten day trip to Finland was amazing. We had several discussions with Emerson, He took our goals, budget, interests, and physical abilities into consideration as he selected activities for us to complete on this trip. He did a terrific job! The attention to detail and personal service made this trip very special. We will give you feedback about the highlights in Helsinki’s, Levi, and Rovaniemi in terms of our transfers, hotels, and activities.

We spent four nights in Helsinki at the beginning of our trip. The transfers throughout Helsinki were outstanding. The vehicles were beautiful and comfortable and the drivers combined professionalism and friendliness. Hotel Kamp was also outstanding. The room was spacious, comfortable, and quiet. The staff were helpful and friendly, and the included breakfasts were delicious. While we enjoyed all of our city tours, our favorites were in Tallin (Christopher) and Porvoo. When talking to friends, we might suggest they skip the Soumenlinna trip. The trip to the Archipelago Sea (Alex) was a great way to get out of the city and see the beauty of nature close by.

The overnight train to Kolari was interesting. As described, we had our own cabin with two berths and a private bathroom. The cabin was quite small, with a very small window and little stool. We struggled getting into the top berth, but once we were each in our berths, we slept fine. Since we didn’t have seats in the regular compartment and there was no observation car, we spent a lot of time in the dining car when we were not sleeping.

Our transfer to Levi was great and the accommodations there were fantastic - probably our favorite of the entire trip. The Levin Iglut glass igloo was beautifully appointed and had a breathtaking view. The restaurant had a great breakfast, and we enjoyed delicious meals both nights at the hotel. The staff were friendly and helpful. It was a joy to be there. While the conditions were not ideal to see the Nothern Lights, our guide, Jukka, was knowledgeable and worked very hard to find a place where we could experience them through photography.

Our transfer to Rovaniemi was great and our suite at the Arctic Treehouse was beautiful. The restaurant at the hotel was good and the staff were all very helpful. All of our Lapland hikes were outstanding. The guides (Heli, Juno, Suka, and Ustav) were knowledgeable, interesting, and flexible while adjusting to our hiking needs and speeds. The sauna experience was one we will always remember, because we got to authentically experience a Finnish tradition in nature.

The advice to fly back to Helsinki was great. We enjoyed staying at the Hotel Haven. It was not as lavish as Hotel Kamp, but did the trick for our one night stay before heading home. Again, our transfer was on time and incredibly professional.

Our kimkim contact in Finland, Lilla Patricia, did a great job monitoring things while we were there. She checked in with us to see how things were going, served to reschedule a hike, and managed the situation when a tour was cancelled. We would definitely recommend kimkim to friends and will use you in the future. Thank you for a great trip.

Hotel Reviews
Hotel Haven
Helsinki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic TreeHouse Hotel
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Levin Iglut Glass Igloos
Kitilä
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Overnight Train
Hotel Kamp
Helsinki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Korouoma Canyon Wilderness Hike
Korouoma Canyon Wilderness Hike
Rovaniemi

It was so fun to see this part of Finland. The hike had a few places that were a little steep, but most of those spots had a rope or something to hold on to. We had a dry, beautiful day. If it was wet or snowy, this could have been slippery, but it was perfect for us. Our guide took many pictures of us along the hike.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Finnish Sauna Experience
Finnish Sauna Experience
Rovaniemi

This was worth the drive. We got to experience a Finnish cabin and wood fired sauna on a lake. The blueberry juice and snacks were appreciated.

Quality of Experience
Guides, Drivers and Staff
Transport
Pallas National Park Wilderness Adventure
Pallas National Park Wilderness Adventure
Levi

The hike gave us an opportunity to get above the tree line and enjoy a gorgeous view. The guides took great pictures of us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aurora Tour by Van
Aurora Tour by Van
Levi

Our driver did a great job finding a place where we could see the Northing Lights on a night with low activity and clouds. He found a spot with a break in the clouds where we could photograph the Northern Lights and enjoy seeing amazing stars.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Forest Adventure And Cooking In The Nature
Private Forest Adventure And Cooking In The Nature
Levi

It was our first time foraging, which was delightful. We learned a lot about mushrooms, blueberries, and lingonberries. Cooking the mushrooms on fire by a beautiful river was amazing. The meal our guide prepared was delicious. Definitely one of our favorite experiences.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Hike in the Archipelago Sea
Guided Hike in the Archipelago Sea
Helsinki

The hike was a comfortable speed, and our guide, Alex, taught us about the biology and geology of the location. The view was outstanding. We had our first sea buckthorn juice on this hike. So fun making a fire and having sausages, potato salad, and a pastry .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Porvoo Private Day Tour
Porvoo Private Day Tour
Helsinki

Our guide gave us great information both on the ride to Porvoo and during our walking tour. He pointed out historic places and suggested places to shop. The town was charming.

Quality of Experience
Guides, Drivers and Staff
Transport
Tallinn Day Trip
Tallinn Day Trip
Helsinki

We enjoyed the ferry ride. Our guide, Christopher, gave us great insight into the history and current state of Estonia.

Quality of Experience
Guides, Drivers and Staff
Transport
Helsinki and Suomenlinna Private Tour
Helsinki and Suomenlinna Private Tour
Helsinki

Our Helsinki city tour was great. Our guide, Jolantha, gave us a great overview of the city and good suggestions of places to see on our own. The library was a great place to see on our own. The Suomenlinna part of the tour was just OK. We walked through the island but didn’t see anything up close. The cobblestones were hard to walk on.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Oct 07, 2025
Thank you so much for sharing such a detailed and thoughtful review! We’re thrilled to hear that you had an amazing time in Finland and that the trip met your expectations from start to finish. It was truly a pleasure working with you to design this adventure, and we’re delighted that you enjoyed the experiences, guides, and accommodations along the way. Lilla and I both appreciate your kind words and the trust you placed in us. We’re so glad the itinerary came together so smoothly and that... Read more

Thank you so much for sharing such a detailed and thoughtful review! We’re thrilled to hear that you had an amazing time in Finland and that the trip met your expectations from start to finish. It was truly a pleasure working with you to design this adventure, and we’re delighted that you enjoyed the experiences, guides, and accommodations along the way.

Lilla and I both appreciate your kind words and the trust you placed in us. We’re so glad the itinerary came together so smoothly and that you could experience so much of Finland’s beauty and culture. We look forward to helping you plan your next journey!

Ireland trip
Ireland | Sep 22 - Oct 3, 2025

P
Phil d.
Seattle, WA | Reviewed on Oct 04, 2025
1. Andrew who picked us up at airport was great.
2. Driver who took us to Giants Causeway & Belfast was excellent.
3. Dublin walking tour guide was great.
4. All accommodations EXCEPT Amlaugh House in Dingle were very good. Doolin Inn was especially nice.
5. Amlaugh House issues: a) beds were old lumpy mattresses and uncomfortable. b) TV got no reception. c) the door to the outside terrace in our ground floor room didn’t lock which is a serious security issue.
6.Claire really enjoyed...
Read more

1. Andrew who picked us up at airport was great.
2. Driver who took us to Giants Causeway & Belfast was excellent.
3. Dublin walking tour guide was great.
4. All accommodations EXCEPT Amlaugh House in Dingle were very good. Doolin Inn was especially nice.
5. Amlaugh House issues: a) beds were old lumpy mattresses and uncomfortable. b) TV got no reception. c) the door to the outside terrace in our ground floor room didn’t lock which is a serious security issue.
6.Claire really enjoyed the Celtic Nights show.

Hotel Reviews
Leonardo Hotel Galway
Galway
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bridge Street Townhouse

Lucy was very helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Emlagh House
Dingle
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NYX Hotel Dublin Christchurch
Dublin

Rooms small but OK. Breakfast was excellent. Restaurant was good.

Location
Staff
Cleanliness & Comfort
Doolin Inn
Doolin, Co. Clare

Room was excellent Breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Connemara National Park & Kylemore Abbey Day Tour
Connemara National Park & Kylemore Abbey Day Tour
Galway
Quality of Experience
Guides, Drivers and Staff
Transport
Giants Causeway
Giants Causeway
Ireland

Driver was very knowledgeable and accommodating.

Quality of Experience
Guides, Drivers and Staff
Transport
Dublin Private Walking Tour
Dublin Private Walking Tour
Dublin
Quality of Experience
Guides, Drivers and Staff
Local specialist: Aleksandra Sheb
Aleksandra
Aleksandra Sheb
Local specialist in England | Replied on Oct 07, 2025
Dear Claire and Phil, Thank you so much for sharing your detailed feedback! I’m delighted to hear that you both had a great time at the Celtic Nights show and enjoyed your guided tours — I’ll be sure to pass along your kind words to your guides. I’m very sorry to hear about your experience at Amlaugh House in Dingle. Your comments regarding the mattresses, TV reception, and terrace door security are very concerning and have been shared with our accommodation partners for immediate review... Read more

Dear Claire and Phil,

Thank you so much for sharing your detailed feedback! I’m delighted to hear that you both had a great time at the Celtic Nights show and enjoyed your guided tours — I’ll be sure to pass along your kind words to your guides.

I’m very sorry to hear about your experience at Amlaugh House in Dingle. Your comments regarding the mattresses, TV reception, and terrace door security are very concerning and have been shared with our accommodation partners for immediate review and improvement.

I truly appreciate your thoughtful feedback, as it helps us ensure every part of the trip meets our high standards. Thank you again for traveling with us — I hope to welcome you back for another memorable adventure soon!

Warm regards,
Aleksandra

Our trip to Morocco was a blast
Morocco | Sep 26 - Oct 2, 2025

Brandon
Brandon H.
Los Angeles, CA | Reviewed on Oct 04, 2025
Our trip to Morocco was a blast - it's a wild, beautiful, culturally rich country. The whole team that we worked with (mostly Majid, Hassan, Hassan) were all top-notch. Great communication, well organized, flexible, accommodating, and knowledgable. They helped me organize an incredible engagement in the Sahara dessert that was so magical. Our driver, Hassan, made us feel safe while keeping us informed on the amazing cultures throughout the country. All of the accommodation and activities were... Read more

Our trip to Morocco was a blast - it's a wild, beautiful, culturally rich country. The whole team that we worked with (mostly Majid, Hassan, Hassan) were all top-notch. Great communication, well organized, flexible, accommodating, and knowledgable. They helped me organize an incredible engagement in the Sahara dessert that was so magical. Our driver, Hassan, made us feel safe while keeping us informed on the amazing cultures throughout the country. All of the accommodation and activities were fun, informative, and a once in a lifetime opportunity. Highly recommend a trip to Morocco!

Hotel Reviews
Caravane
Ouarzazate

Really cool Riad that we stayed at for a night on our way from Merzouga to Marrakech. The place is well styled with great AC and an awesome two-level rooftop. The staff working here were super friendly and accommodating. Their food (breakfast and dinner) were both great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

The crew of guys that run this camp are all so friendly and awesome! It's truly a luxury experience in the middle of the Sahara. The food was delicious, the live music was impressive, and we had a wonderful time here. It's a trek to get to the area but it's truly a one in a lifetime opportunity. The crew here helped me with a surprise engagement opportunity - so we will always cherish our time here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Oct 04, 2025

Hi Brandon,
Thanks for sharing your amazing experience in Morocco! Glad you loved the Sahara engagement and our team's service. Congratulations on the engagement! 🎉💕
Best wishes,
Hassan

Peru Made Simple with kimkim and Andean Travel
Peru | Sep 17 - Sep 27, 2025

H
Helen V.
Los Angeles, CA | Reviewed on Oct 04, 2025
This was our first time using kimkim.com to plan our vacation (Peru). We were paired with Andean Travel and Lo assisted us in our planning. She was great to work with and very flexible to our wants. Then once we were in Peru, Lisbeth took over and was in constant communication with us to ensure everything went smoothly, and it did! It was great to have private drivers to/from the airport, for taking us to needed spots, etc. Our guides were wonderful! Oscar was very knowledgeable about... Read more

This was our first time using kimkim.com to plan our vacation (Peru). We were paired with Andean Travel and Lo assisted us in our planning. She was great to work with and very flexible to our wants. Then once we were in Peru, Lisbeth took over and was in constant communication with us to ensure everything went smoothly, and it did! It was great to have private drivers to/from the airport, for taking us to needed spots, etc.

Our guides were wonderful! Oscar was very knowledgeable about the Sacred Valley and we learned so much about the history and people. Javier guided us through Machu Picchu and it meant so much more to understand this special place. The Amazon and the Corto Maltes Lodge did not disappoint and we saw so much wildlife! We ended back in Lima for a day before catching our flight home and the Lima Food Tour with Amy was a great way to wrap up our time in Peru.

We will definately use this service again. Made it so simple and took away the stress of planning!

Hotel Reviews
Corto Maltes Amazon Lodge
Puerto Maldonado

Highly recommended! The programs and guides were great and the experience is something we will never forget.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
San Augustin Plaza
Cusco

Right in the middle of the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casona de Yucay
Cusco

Loved the grounds and views from this place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Estelar Miraflores
Lima

Nice hotel in middle of Miraflores made walking and getting to places very easy!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Interactive City & Gourmet Lima Food Tour (AM)
Private Interactive City & Gourmet Lima Food Tour (AM)
Lima

WOW! Food, food and more food! Our guide Amy was very delightful and we experienced such great food that Peru has to offer. The places we visited to eat were an added plus to our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Flight to  {{end_location}} & Corto Maltes 3/3 (Sandoval Program)
Flight to {{end_location}} & Corto Maltes 3/3 (Sandoval Program)
Peru

Spent the early morning at the salt lick watching different birds. So colorful! I would highly recommend staying here and experience their programs. It was nice to have downtime and the food was great!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Puerto Maldonado

We spent day 2 with our guide Franklin on Lake Sandoval. We saw otters, caiman, monkeys, and tons of different birds. It was a special day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Flight to Puerto Maldonado & Corto Maltes 1/3 (Sandoval Program)
Flight to Puerto Maldonado & Corto Maltes 1/3 (Sandoval Program)
Peru

First day in the Amazon and it was amazing! Our guide Franklin gave us a simple overview of the jungle and then we headed out at night looking for wildlife and boy did we get to see it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Ollantaytambo town, Shared Pachamanca & Transfer to {{end_location}}
Explore Ollantaytambo town, Shared Pachamanca & Transfer to {{end_location}}
Peru

We explored Ollantaytambo on our own and it was nice to have some free time. The Shared Pachamanca was a complete surprise and we enjoyed the experience very much.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Machu Picchu (Private guided tour in Machu Picchu)
Explore Machu Picchu (Private guided tour in Machu Picchu)
Peru

Once in a lifetime trip! Our guide, Javier, was from here and provided so much history of this special place and people.

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour to  Moray, Maras & Chinchero
Private tour to Moray, Maras & Chinchero
Sacred Valley

We had Oscar as our tour guide again this day and it was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Flight to Cusco & Private tour to Awanakancha, Pisac Sites, Market & Inkary Museum
Flight to Cusco & Private tour to Awanakancha, Pisac Sites, Market & Inkary Museum
Peru

Our guide Oscar was wonderful and we learned so much about the history and people. Highly recommend Oscar for tours!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Io Gillhuber
Io
Io Gillhuber
Local specialist in Peru, Cusco | Replied on Oct 15, 2025

Hi Helen!
Thank you so much for your kind words and wonderful review — we truly appreciate it!
It was a pleasure to help bring your envisioned trip to Peru to life, and we're thrilled to hear that you enjoyed it and had such a memorable experience.
It was an honor to have you here!

Take care and all the best,
Io

Amazing Mother Daughter Trip!
Italy | Sep 11 - Sep 21, 2025

Erin
Erin E.
Dallas, TX | Reviewed on Oct 04, 2025
My mom and I had the most amazing trip together. Everything was so well planned, from our transportation, to our private guided tours, to our lovely hotels, we could not have been happier! Daniela, our private tour guide at Pompeii, has been an archeologist there for over 20 years. Her knowledge created an amazing experience for us, that was a huge highlight of our trip. The street food tour of Naples was a great way to see the city and experience the culture. The boat tour of Capri was a... Read more

My mom and I had the most amazing trip together. Everything was so well planned, from our transportation, to our private guided tours, to our lovely hotels, we could not have been happier! Daniela, our private tour guide at Pompeii, has been an archeologist there for over 20 years. Her knowledge created an amazing experience for us, that was a huge highlight of our trip. The street food tour of Naples was a great way to see the city and experience the culture. The boat tour of Capri was a beautiful experience. The tour of the lemon grove in Amalfi was such a unique and educational experience, and in such a gorgeous setting. The rooftop opera in Rome was wonderful. Everything was so perfect!

Activity Reviews
Visit a traditional lemon grove  & taste local  Limoncello
Visit a traditional lemon grove & taste local Limoncello
Italy
Quality of Experience
Street Food Tour around Naples
Street Food Tour around Naples
Naples
Local specialist: Martina Venturi

Everything went so smoothly. The hotel was ex...
Portugal | Sep 28 - Oct 2, 2025

Sandy
Sandy S.
Chicago, IL | Reviewed on Oct 04, 2025
Everything went so smoothly. The hotel was exceptional and all transportation on time. Our local guides; Nelson, Rui, and Pedro were so knowledgeable, accommodating, and personable. The cooking class with George was so much fun. The only thing I might change is leaving 30 minutes later for the airport as we had to wait for it to open for checkin. Thanks Helena for making all the arrangements! Read more

Everything went so smoothly. The hotel was exceptional and all transportation on time. Our local guides; Nelson, Rui, and Pedro were so knowledgeable, accommodating, and personable. The cooking class with George was so much fun. The only thing I might change is leaving 30 minutes later for the airport as we had to wait for it to open for checkin.

Thanks Helena for making all the arrangements!

Hotel Review
Pestana Porto - A Brasileira
Porto

Staff were so friendly, breakfast was exceptional, and room was luxurious. Appreciated the hotel restaurant for evening drinks and food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Excursion: Braga & Guimarães
Private Excursion: Braga & Guimarães
Porto

Pedro was a perfect guide and understood when we asked to return to Porto a little earlier to rest up for our early morning flight. We were fortunate to be in Braga during the fun university hazing activity. We loved the family restaurant he took us to for lunch in Guimares. The food was delicious and plentiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Rui was a great guide and very accommodating of our needs. The restaurant he recommended for lunch was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Learned so much and Nelson was very accommodating of my limited mobility.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Porto Cooking Class
Private Porto Cooking Class
Porto

We had so much fun with George and the food selections were so fresh and yummy.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Oct 15, 2025

Hi Sandy,

I am so happy to hear that everything went smoothly and that you enjoyed your guides and experiences, especially the cooking class with George! It sounds like your time in Porto was wonderful.

Thank you for mentioning the airport timing—I will make sure to confirm with the future travelers so the schedule fits better.

I would love to help you plan another great adventure one day, perhaps in Spain or even Italy next time!

Warm regards,
Helena

Hello Giulia,This was an outstanding vacati...
Italy | Sep 19 - Sep 28, 2025

C
Carl D.
Ashburn, VA | Reviewed on Oct 04, 2025
Hello Giulia, This was an outstanding vacation. Thank you for asking the right questions originally, and then adjusting the itinerary. We thoroughly enjoyed the excursions that were scheduled as well as the free time suggestions. The accommodations were top notch. We will recommend you to our friends! Until next time. Eric D Read more

Hello Giulia,

This was an outstanding vacation. Thank you for asking the right questions originally, and then adjusting the itinerary. We thoroughly enjoyed the excursions that were scheduled as well as the free time suggestions. The accommodations were top notch. We will recommend you to our friends! Until next time.

Eric D

Hotel Review
Salvadonica - Borgo del Chianti
San Casciano in Val di pesa

Salvadonica-Borgo del Chianti is an outstanding hotel, beautiful views, comfortable spacious rooms. The meal selection and wine list are unparalleled. The staff continued to impress each and everyday. I look forward to my return!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Oct 14, 2025

Thank you so much for your kind words! I'm truly delighted to hear that you had such an enjoyable vacation in my country and that the itinerary, excursions, and accommodations all met your expectations. It was a pleasure working with you to shape the trip to your preferences.

Your recommendation means a lot for me, and I would be thrilled to assist your friends or help you plan another unforgettable journey in the future.

Until next time!

CIAO!
Giulia

Exactly what we were looking for in Cusco Peru
Peru | Sep 24 - Sep 29, 2025

J
John H.
Denmark | Reviewed on Oct 04, 2025
Jimena and Jesus recently organized our vacation in Cusco and were outstanding! They were responsive, clear in their communication and incredibly helpful in planning. In addition, they lined up local guides who were also outstanding! Our local guide, Ceasar, and driver, Ollidon, took extremely good care of us and more importantly, we kind and nice to be with. Everyone explained what was needed, what to expect and plan for, and how to best navigate our short time in Cusco. Highly recommend... Read more

Jimena and Jesus recently organized our vacation in Cusco and were outstanding! They were responsive, clear in their communication and incredibly helpful in planning. In addition, they lined up local guides who were also outstanding! Our local guide, Ceasar, and driver, Ollidon, took extremely good care of us and more importantly, we kind and nice to be with.

Everyone explained what was needed, what to expect and plan for, and how to best navigate our short time in Cusco. Highly recommend them and Peruvian Sol if you are looking to book a trip to Peru.

Hotel Review
Costa del Sol Wyndham Cusco
Cusco

The hotel TV and aircon didn't work well. Room was basic and had a slight moldy smell. Would have also liked a hotel with a fitness center. Although they advertised one they didn't have one. Service in the bar was not as friendly as reception and the restaurant.

Authenticity & Character
lots of peruvian character in design
Location
very easy to walk to restaurants and shopping
Staff
Bar staff could be more friendly like reception and restuarant.
Cleanliness & Comfort
air con and tv should work and rooms shouldn't smell moldy
Activity Reviews
Join us to Palccoyo Rainbow Mountain
Join us to Palccoyo Rainbow Mountain
Cusco

Highlight of the whole trip!

Quality of Experience
Food
Our driver, Ollidon, arranged a lovely picnic with flowers and excellent food from Cicciolina. Highly recommend this restaurant! So thoughtful of our driver and he took care of every detail for the picnic.
Guides, Drivers and Staff
Transport
Full Day Machu Picchu Exploration
Full Day Machu Picchu Exploration
Peru

Extremely well organized by Peruvian Sol and our guide and driver. Train travel was ok and worth paying for the upgraded experience. Bus travel to and from Machu Picchu was rough, scary, and seemed dangerous. Unfortunately, it's the only way to the site unless you want to hike up the hill which requires a lot of time and to be in good shape. Overall the site was crowded and so many people taking social media pictures it wasn't the best experience.

Quality of Experience
Guides, Drivers and Staff
Transport
transport to and from Macchu Picchu was great and the trains were great. Bus travel to and from the site was horrible.
Ollantaytambo Village and Inca Site Exploration. Pinkulluna Hike
Ollantaytambo Village and Inca Site Exploration. Pinkulluna Hike
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Sacsayhuaman
Sacsayhuaman
Cusco
Quality of Experience
Guides, Drivers and Staff
Cesar was so informative, kind and has a fun sense of humor. He was a treat to spend time with during our stay. If we do another trip, will definitely ask for Cesar!
Transport
My daughter and I get motion sickness easily. However, even with the winding roads and traffic, our driver, Ollidon, didn't make us sick while driving and was an exceptional navigator. We felt very safe and cared for and would use Ollidon again and again.
Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Oct 06, 2025

Dear Cori

Thank you so much for your nice words. I am glad to know you had a good time here with us! It was a pleasure for me to be part of this trip planning process and ensure you create beautiful memories with your family. Orilon, Cesar and Jesús wish you all the best in your future adventures!!

Warm regards from Lima, Peru
Jimena

Wonderful Trip to Japan and China
China | Sep 7 - Sep 29, 2025

Sonya
Sonya B.
Gadsden, AL | Reviewed on Oct 04, 2025
Lisa our travel expert was wonderful. Everything worked like clock work and she checked on us daily and reminded us of our schedule and guide for the next day. When our flight to return home was 52 hours delayed from Shanghai she was in constant contact with us extending our stay at our hotel, planning a tour for our extra unplanned day and even having the guide buy snacks and drinks for us to have at the hotel.
Japan and China were beautiful places to visit. They were both very clean,...
Read more

Lisa our travel expert was wonderful. Everything worked like clock work and she checked on us daily and reminded us of our schedule and guide for the next day. When our flight to return home was 52 hours delayed from Shanghai she was in constant contact with us extending our stay at our hotel, planning a tour for our extra unplanned day and even having the guide buy snacks and drinks for us to have at the hotel.
Japan and China were beautiful places to visit. They were both very clean, people were friendly and there were lots to historical places and natural beauty to see.
All our guides and drivers were excellent.
Jason our driver to Hakone was just suppose to be our driver, but he helped us with all the tickets and told us where to go. He was more like a guide and spoke excellent English. He was very helpful and considerate.
Ken our guide in Tokyo was very good, knowledgeable and helpful, and his English was good. He was always early for our meeting times and took pictures for us.
Victor our guide in Kyoto and our trip to Osaka was great. He took us to extra places not on our itinerary and he paid for the entrance fees. He bought us drinks because the days were really hot. He took us to a place where we could buy souvenirs at cheap prices. He was very helpful, friendly, always early and spoke excellent Engish. Took pictures for us so we could be in them.
Duke our guide in Beijing was always early, very helpful in telling us the best place to take pictures and took the pictures for us so we could both be in them. He spoke good English.
Johnson our guide in Xian had excellent English, was always early and was very helpful to my husband who is 82 to make sure he had places to rest when he was tired.
Lilli our guide in Chengdu had excellent English, was very friendly and helpful when I needed to buy some souvenirs. She bought us some snacks and was careful that my husband had places to rest when he needed. Always early for our meetings and helpful to take pictures for us.
Alice our guide in Guilin was friendly, had good English, helped me when I needed to exchange money, took pictures for us and was helpful to my husband even buying him milk tea. Was on time for our meetings.
Autumn our guide in Shanghai had good English, was on time, brought us bananas and Chinese knot souvenirs and helped us take pictures.
Vivian was our guide when our flight was delayed. She spent lots of time on the phone with the airlines and at the airport trying to get us on an earlier flight but unfortunately was unsuccessful. She was very friendly and had very good English. She was early when we met.

Hotel Reviews
Sunrise On The Bund

Very nice hotel with good location. Staff helpful when needed.

Authenticity & Character
Location
Near the Bund.
Staff
Helpful when we needed anything.
Cleanliness & Comfort
Had cold water in the refrigerator and also had sugar and creamer for tea and coffee. Room was comfortable and nice.
Jolie Vue Boutique Hotel
Guilin

Beautiful view from the breakfast area and great location to walk around. Staff was friendly enough but bed was very hard. Internet never worked. Room was nice with free soft drinks and juice in the refrigerator.

Authenticity & Character
Location
Good places to walk around.
Staff
Cleanliness & Comfort
MinShan Lhasa Grand Hotel
Chengdu

Cleaning staff were very friendly and helpful. The front desk was alright. Bed was very hard and the internet never worked. The carpet in the room was stained and the bathroom sink was all cracked up, but everything looked clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Xi'an Eastern House Boutique Hotel

Welcoming Staff and Cleaning Staff very friendly and Front desk staff alright. They had tea in the afternoon and goodnight soup in the evening. Gave us lots of water and had cold water. They let us in early for breakfast. Beds very hard and internet never worked.

Authenticity & Character
Location
Very close to walk to sights to see.
Staff
Cleanliness & Comfort
Dongfang Hotel
Beijing

Staff didn't even acknowledge me, only talked to the guide when we checked in. I assume they couldn't speak English. Elevators were very slow and always very crowded. Internet never worked while we were there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Osaka Kitahama
Osaka

Desk staff not very friendly or helpful. Paid for breakfast but then ended up with an early flight. We had to leave 30 minutes before breakfast started and asked for a couple of croissants to take with us but were told no. Had a kettle in the room but no tea or coffee.

Authenticity & Character
Location
Could walk to the Osaka Castle.
Staff
Not friendly or helpful.
Cleanliness & Comfort
Miyako Hotel Kyoto Hachijo
Kyoto

Desk staff was alright. Had to wait 10 minutes in line to get into breakfast. Clean and nice hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Knot Tokyo Shinjuku
Tokyo

The desk staff were friendly enough. The rooms were small but very clean. The restaurant staff were very friendly. The location was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room was small but everything was very clean.
Activity Reviews
One-Day Shanghai Cultural Tour
One-Day Shanghai Cultural Tour
Shanghai

We didn't really see much this day because the guide was trying to help us get an earlier flight out after our flight was 52 hours delayed.

Guides, Drivers and Staff
Vivian was our guide when our flight was delayed. She spent lots of time on the phone with the airlines and at the airport trying to get us on an earlier flight but unfortunately was unsuccessful. She was very friendly and had very good English. She was early when we met.
Transport
Driver was good.
Day Trip to Zhujiajiao Old Town
Day Trip to Zhujiajiao Old Town
Shanghai

Interesting town.

Quality of Experience
Food
Food was good.
Guides, Drivers and Staff
Autumn our guide in Shanghai had good English, was on time, brought us bananas and Chinese knot souvenirs and helped us take pictures.
Transport
Driver was good.
Visit the Highlights in Shanghai
Visit the Highlights in Shanghai
Shanghai

Nice city.

Quality of Experience
Guides, Drivers and Staff
Autumn our guide in Shanghai had good English, was on time, brought us bananas and Chinese knot souvenirs and helped us take pictures.
Transport
Good driver.
 Longsheng Full-Day Tour
Longsheng Full-Day Tour
Guilin

Nice views.

Quality of Experience
Long drive from Guilin.
Guides, Drivers and Staff
Alice our guide in Guilin was friendly, had good English, helped me when I needed to exchange money, took pictures for us and was helpful to my husband even buying him milk tea. Was on time for our meetings.
Transport
Good driver.
Hike along the Picturesque Yulong River
Hike along the Picturesque Yulong River
Yangshuo

Nice walk.

Quality of Experience
Guides, Drivers and Staff
Alice our guide in Guilin was friendly, had good English, helped me when I needed to exchange money, took pictures for us and was helpful to my husband even buying him milk tea. Was on time for our meetings.
Transport
Driver was good.
Marvel at the Li River: China's Most Picturesque River
Marvel at the Li River: China's Most Picturesque River
Guilin

Beautiful boat ride. Not to be missed.

Quality of Experience
Food
Not much selection.
Guides, Drivers and Staff
Alice our guide in Guilin was friendly, had good English, helped me when I needed to exchange money, took pictures for us and was helpful to my husband even buying him milk tea. Was on time for our meetings.
Transport
Good Driver
Elephant Trunk Hill
Elephant Trunk Hill
Guilin

Nice view.

Quality of Experience
Guides, Drivers and Staff
Alice our guide in Guilin was friendly, had good English, helped me when I needed to exchange money, took pictures for us and was helpful to my husband even buying him milk tea. Was on time for our meetings.
Transport
Driver was good.
Yao Mountain (尧山)
Yao Mountain (尧山)
Guilin

Beautiful views.

Quality of Experience
Guides, Drivers and Staff
Alice our guide in Guilin was friendly, had good English, helped me when I needed to exchange money, took pictures for us and was helpful to my husband even buying him milk tea. Was on time for our meetings.
Transport
Driver was very good. Always made sure we had plenty of water.
Panda Encounter in Chengdu
Panda Encounter in Chengdu
Chengdu

Enjoyed seeing the Pandas.

Quality of Experience
Guides, Drivers and Staff
Lilli our guide in Chengdu had excellent English, was very friendly and helpful when I needed to buy some souvenirs. She bought us some snacks and was careful that my husband had places to rest when he needed. Always early for our meetings and helpful to take pictures for us.
Transport
Driver was good.
Full Day the Leshan Giant Buddha
Full Day the Leshan Giant Buddha
Chengdu

Long drive from Chengdu but Giant Buddha was amazing.

Quality of Experience
Food
Food was good.
Guides, Drivers and Staff
Lilli our guide in Chengdu had excellent English, was very friendly and helpful when I needed to buy some souvenirs. She bought us some snacks and was careful that my husband had places to rest when he needed. Always early for our meetings and helpful to take pictures for us.
Transport
Driver was good.
Experience Chengdu's Leisurely Lifestyle: Visit Wenshu Monastery and People's Park
Experience Chengdu's Leisurely Lifestyle: Visit Wenshu Monastery and People's Park
Chengdu

Nice.

Quality of Experience
Guides, Drivers and Staff
Lilli our guide in Chengdu had excellent English, was very friendly and helpful when I needed to buy some souvenirs. She bought us some snacks and was careful that my husband had places to rest when he needed. Always early for our meetings and helpful to take pictures for us.
Transport
Driver was nice.
Visit Huaqing Hot Springs
Visit Huaqing Hot Springs
Xi'an

Beautiful place but it was raining so really couldn't enjoy very well.

Quality of Experience
Guides, Drivers and Staff
Johnson our guide in Xian had excellent English, was always early and was very helpful to my husband who is 82 to make sure he had places to rest when he was tired.
Transport
Driver was good.
See the Terracotta Army
See the Terracotta Army
Xi'an

Always wanted to see but it was very crowded so couldn't get pictures with us in them.

Quality of Experience
Food
Food was very good.
Guides, Drivers and Staff
Johnson our guide in Xian had excellent English, was always early and was very helpful to my husband who is 82 to make sure he had places to rest when he was tired.
Transport
Driver was good.
Lama Temple — Biggest Tibetan Buddhist Lamasery in Beijing
Lama Temple — Biggest Tibetan Buddhist Lamasery in Beijing
Beijing

Interesting but you can't take pictures inside.

Quality of Experience
Guides, Drivers and Staff
Duke our guide in Beijing was always early, very helpful in telling us the best place to take pictures and took the pictures for us so we could both be in them. He spoke good English.
Transport
Driver was good.
Explore the Temple of Heaven
Explore the Temple of Heaven
Beijing

Another for the bucket list.

Quality of Experience
Guides, Drivers and Staff
Duke our guide in Beijing was always early, very helpful in telling us the best place to take pictures and took the pictures for us so we could both be in them. He spoke good English.
Transport
Driver was good.
A Glimpse into China's Imperial Past: the Fobidden City
A Glimpse into China's Imperial Past: the Fobidden City
Beijing

Always wanted to see the Forbidden City but we had to wait over and hour to get through security.

Quality of Experience
Had to wait over an hour to get through security.
Food
Food was good.
Guides, Drivers and Staff
Duke our guide in Beijing was always early, very helpful in telling us the best place to take pictures and took the pictures for us so we could both be in them. He spoke good English.
Transport
Driver was good.
Hiking along the Majestic Great Wall, Summer Palace
Hiking along the Majestic Great Wall, Summer Palace
Beijing

Always wanted to see the Great Wall and walk on it. One for the bucket list.

Quality of Experience
Guides, Drivers and Staff
Duke our guide in Beijing was always early, very helpful in telling us the best place to take pictures and took the pictures for us so we could both be in them. He spoke good English.
Transport
Driver was good but this was the only place we had a car instead of a van or SUV so it was not as comfortable.
Half Day Nara Park & Todai-Ji Temple
Half Day Nara Park & Todai-Ji Temple
China

Really enjoyed seeing the deer and being able to touch and feed them.

Quality of Experience
Guides, Drivers and Staff
Victor our guide in Kyoto and our trip to Osaka was great. He took us to extra places not on our itinerary and he paid for the entrance fees. He bought us drinks because the days were really hot. He took us to a place where we could buy souvenirs at cheap prices. He was very helpful, friendly, always early and spoke excellent Engish. Took pictures for us so we could be in them.
Transport
Driver was good.
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

Enjoyed the Bamboo Grove.

Quality of Experience
Guides, Drivers and Staff
Victor our guide in Kyoto and our trip to Osaka was great. He took us to extra places not on our itinerary and he paid for the entrance fees. He bought us drinks because the days were really hot. He took us to a place where we could buy souvenirs at cheap prices. He was very helpful, friendly, always early and spoke excellent Engish. Took pictures for us so we could be in them.
Transport
Driver was good.
Full Day Kyoto City Tour (Kinkaku-ji Temple, Kyoto Imperial Palace, Nijo Castle and Fushimi-Inari Taisha)
Full Day Kyoto City Tour (Kinkaku-ji Temple, Kyoto Imperial Palace, Nijo Castle and Fushimi-Inari Taisha)
Kyoto

Enjoyed the Golden Pavilion and Fushimi-Inari Taisha.

Quality of Experience
Guides, Drivers and Staff
Victor our guide in Kyoto and our trip to Osaka was great. He took us to extra places not on our itinerary and he paid for the entrance fees. He bought us drinks because the days were really hot. He took us to a place where we could buy souvenirs at cheap prices. He was very helpful, friendly, always early and spoke excellent Engish. Took pictures for us so we could be in them.
Transport
Driver was good.
Shinjuku Gyoen National Garden
Shinjuku Gyoen National Garden
Tokyo

Nice garden.

Quality of Experience
Guides, Drivers and Staff
Ken our guide in Tokyo was very good, knowledgeable and helpful, and his English was good. He was always early for our meeting times and took pictures for us.
Transport
Driver was good.
Half Day Imperial Palace East Gardens and Senso-ji Tour
Half Day Imperial Palace East Gardens and Senso-ji Tour
Tokyo

Enjoyed but there was lots of walking involved.

Quality of Experience
Guides, Drivers and Staff
Ken our guide in Tokyo was very good, knowledgeable and helpful, and his English was good. He was always early for our meeting times and took pictures for us.
Transport
Driver was good.
Hakone Exploration with Boiling Valley
Hakone Exploration with Boiling Valley
China

Nice day trip from Tokyo. Enjoyed the boat ride on Lake Ashi.

Quality of Experience
Guides, Drivers and Staff
Jason our driver to Hakone was just supposed to be our driver, but he helped us with all the tickets and told us where to go. He was more like a guide and spoke excellent English. He was very helpful and considerate.
Transport
Local specialist: Lisa Sun
Lisa
Lisa Sun
Local specialist in China | Replied on Oct 09, 2025

Hi Sonya,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Lisa

We thoroughly enjoyed our 10 day trip to Par...
France | Sep 24 - Oct 3, 2025

Sarah
Sarah M.
Newark, NJ | Reviewed on Oct 04, 2025
We thoroughly enjoyed our 10 day trip to Paris and Provence. We chose to use the KimKim service because we had never planned a trip like this before and did not know what to expect or how to navigate the planning process. We also do not speak French. Lucie was amazing in working out all of the details and activities once I told her what we would like to experience. The days were packed and we enjoyed all of our tours. If I were to do it again, I may allow a little more free time, even though... Read more

We thoroughly enjoyed our 10 day trip to Paris and Provence. We chose to use the KimKim service because we had never planned a trip like this before and did not know what to expect or how to navigate the planning process. We also do not speak French. Lucie was amazing in working out all of the details and activities once I told her what we would like to experience. The days were packed and we enjoyed all of our tours. If I were to do it again, I may allow a little more free time, even though we enjoyed everything that we did. Some of the highlights were the Moulin Rouge, the food tour in Paris with Laure as well as the tour with Remy in Provence to the three villages. We also loved, loved, loved seeing Cassis with our tour guide Coco. Our train travel between Paris and Provence was seamless, and all the transfers were on time and as planned. The hotels were fine; comfortable and we really enjoyed having breakfast available, but I would have liked being closer to the main attractions in Paris and a slightly more elevated experience. I should have communicated this more effectively. Be sure to review all the details of the trip before your go. We had one minor glitch that I noticed last minute and Lucie did make the adjustment that was needed promptly so there were no issues. All in all our trip to France was magical, memorable and way more than I could’ve expected or could’ve planned all on my own.

Hotel Reviews
Hotel Jeanne D'Arc Le Marais
Paris

We only stayed here one night. It was very comfortable and staff friendly and accommodating. We needed our breakfast a little earlier and they were great. Very close to a square with lots of restaurants. Was a tad noisy due to this but we weren’t bothered. Elevator functional but very small. Common areas a bit worn.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Escaletto
Aix-en-Provence

Opt for a twin room (2 twin beds pushed together) as double room was very small. Enjoyed the rooftop deck and location close to the heart of the city. Friendly staff and lovely breakfast.

Authenticity & Character
Location
Location is great, there is a lot of construction nearby right now.
Staff
Cleanliness & Comfort
Le 9Hotel Opera
Paris

Hotel is in the Opera District, some attractions close by, but not in the heart of the city. Rooms were comfortable and was staff friendly (limited English speakers). Also offered a great breakfast! We had 2 adjoining rooms which was great but 1 room had a large tub/shower with high sides which was VERY difficult to climb in and out of.

Authenticity & Character
Nothing special
Location
Closer to heart of city and more restaurants/shopping close by
Staff
Cleanliness & Comfort
Activity Reviews
Excursion to Cassis
Excursion to Cassis
Aix-en-Provence

We loved both the area and our guide. She could not have been more attentive and accommodating. Cassis is just gorgeous and quaint. We absolutely loved it!!!

Quality of Experience
Guides, Drivers and Staff
I cannot say enough good things about our guide!!!
Transport
Provence Wines and Luberon Villages
Provence Wines and Luberon Villages
Aix-en-Provence

This was really 2 tours in 1 day with the same guide. The morning wine tour was enjoyable with stops at 2 different wineries. They were very different, with the 2nd being our favorite. We then returned to Ax-en-Provence for lunch on our own and headed back out for a very long afternoon at 3 different Luberon villages. The were all lovely.

Quality of Experience
Guides, Drivers and Staff
Guide came off as a bit arrogant. He spent a lot of time giving his opinions about why France is better than US/Canada rather than providing historical/factual information.
Transport
Excursion to Arles, Les Baux and Saint-Remy de Provence
Excursion to Arles, Les Baux and Saint-Remy de Provence
France

This was one of the highlights of our trip. The guide was amazing! He was super knowledgeable, easy to understand and made sure we saw everything. He answered every question and we could tell he really enjoys what he does.

Quality of Experience
Guides, Drivers and Staff
Transport
Cabaret show at the Moulin Rouge
Cabaret show at the Moulin Rouge
Paris

Loved it!!!

Quality of Experience
Day Trip to Loire Valley Châteaux
Day Trip to Loire Valley Châteaux
Paris

The castles were beautiful and the driver/guide was friendly and accommodating. There is LOTS of walking and stairs on this trip, so just be prepared. Would have appreciated just a bit more information at each stop about where to go and what we were seeing. We got a brief overview and then we were on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Gourmet food tour in Saint-Germain-des-Prés
Gourmet food tour in Saint-Germain-des-Prés
Paris

Loved our guide and everything we saw, tasted and experienced.

Quality of Experience
High quality tastings!
Guides, Drivers and Staff
So knowledgeable and friendly!
Seine river cruise
Seine river cruise
Paris

Tour was great. It was cool and rainy when we went, but we still enjoyed it. The guide was wonderful.

Quality of Experience
Guides, Drivers and Staff
Visit of Orsay Museum
Visit of Orsay Museum
Paris

Loved this museum! Skip the audio tour, it’s not necessary. Enjoyed lunch in the fancy restaurant as well.

Quality of Experience
Local specialist: Lucie Rousseau
Lucie
Lucie Rousseau
Local specialist in Montpellier | Replied on Oct 07, 2025

Bonjour Sarah,
Thank you so much for sharing your feedback about your trip. It is so nice to know what you liked, or what did not go so well.
I am sorry to read that the guide in Luberon was not up to the mark. Thanks for letting me know.
Regarding the hotels, I hope I have better understood you wanted something more central. It is sometime a little complicated to fit all the requirements within the given budget and understand if there is flexibility or not.
I wish you the best. And I'd be happy to hearing from you in case you decide to come back to France.
Thanks,
Lucie

Oktoberfest Bucket List!
Germany | Sep 21 - Sep 27, 2025

Michael "Mick"
Michael "Mick" M.
Ashburn, VA | Reviewed on Oct 04, 2025
The entire trip was amazing and everyone I talk to I recommend Kimkim. Prague was great, the driver was excellent, the hotel right in the middle of it all. My brother and I walked around and enjoyed great beer and food, spent a day in Plsen at Paulaner, and saw lots of sights. The train to Salzburg next was great, and we loved the hotel there- and had an unplanned foray into a festival there that we actually attended both nights because it was so much fun (Ruperti Kirtag) and again, lots of... Read more

The entire trip was amazing and everyone I talk to I recommend Kimkim. Prague was great, the driver was excellent, the hotel right in the middle of it all. My brother and I walked around and enjoyed great beer and food, spent a day in Plsen at Paulaner, and saw lots of sights. The train to Salzburg next was great, and we loved the hotel there- and had an unplanned foray into a festival there that we actually attended both nights because it was so much fun (Ruperti Kirtag) and again, lots of amazing local festbiers! Then off to Munich for the grand finale at Oktoberfest. As it turned out there were friends in town who got us into a tent on the first day, but back to the trip plan, Allie and Fat Tire Tours were amazing and we celebrated in the famous Lowenbrau tent with again- amazing food and beer. I highly recommend getting Kimkim to put together an Oktoberfest tour for you!

Hotel Reviews
NH Collection München Bavaria
Munich
Authenticity & Character
Location
Not too far from the Weisn but also close to the train station and public transport so easy to get around.
Staff
Cleanliness & Comfort
Leonardo Boutique Hotel Salzburg Gablerbräu
Authenticity & Character
Location
In the middle of a great section, within a short walk to the fun!
Staff
Cleanliness & Comfort
Perla Hotel
110 00
Authenticity & Character
lol
Location
Staff
Cleanliness & Comfort
Activity Reviews
Oktoberfest Tour – Experience The World-Famous Party
Oktoberfest Tour – Experience The World-Famous Party
Munich

The tour made it so much more interesting. I highly recommend Allie and Fat Tire Tours!

Quality of Experience
Guides, Drivers and Staff
Transport
Self guided day trip to Pilsen with Pilsen Urquell Brewery & Brewery Museum tour
Self guided day trip to Pilsen with Pilsen Urquell Brewery & Brewery Museum tour
Prague
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Prague
Welcome to Prague
Prague
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 06, 2025

Hi Mick,
Thank you so much for writing this amazing review about your Oktoberfest trip to Germany and Czech Republic! I'm so glad you had fun at beer's biggest festival and more!
Don't hesitate to reach out for future trips to Europe!
Best,
Mathilde

Fabio planned out a fantastic trip for us (6 ...
Italy | Sep 23 - Oct 3, 2025

S
Scott M.
Canada | Reviewed on Oct 04, 2025
Fabio planned out a fantastic trip for us (6 people) and we all saw some wonderful sights and had an excellent experience.
Highlights were the boat tour of the Cinque Terre, wine tours and our stay in Tuscany. All of the drivers were very prompt and courteous and safely and efficiently took care of us.
Fabio was extremely responsive and helpful and should we return to Italy we would not hesitate to work with him again.
Read more

Fabio planned out a fantastic trip for us (6 people) and we all saw some wonderful sights and had an excellent experience.
Highlights were the boat tour of the Cinque Terre, wine tours and our stay in Tuscany. All of the drivers were very prompt and courteous and safely and efficiently took care of us.
Fabio was extremely responsive and helpful and should we return to Italy we would not hesitate to work with him again.

Hotel Reviews
Salvadonica - Borgo del Chianti
San Casciano in Val di pesa

Beautiful small villa in the Tuscan hills. So tranquil and enjoyable. Breakfast was excellent and the dinners we had were fabulous.

Authenticity & Character
Location
The location is beautiful but it is a bit remote, there are no stores or restaurants that you can walk to. Be sure to have a car, we had to rent one when we got there.
Staff
Very efficient and friendly, particularly our waiter Vincenzo.
Cleanliness & Comfort
Grand Hotel Villa Balbi
Sestri Levante

Hotel was very grand in its day but certainly very dated now. Breakfast was very extensive and tasty. The grounds were very nice and the pool was also nice. We were not informed that the beach was shut down the weekend before we arrived and as such no chairs or umbrellas available. The bed was very firm and not particularly comfortable, no wine glasses or corkscrew available.

Authenticity & Character
Obviously very grand at one time but showing the effects of time.
Location
Centrally located across from the beach.
Staff
Generally nice, bartender was snobbish and unpleasant
Cleanliness & Comfort
Dusty in the room, uncomfortable bed.
Opera Relais De Charme - Aparthotel
Verona

Very comfortable and excellent location.

Authenticity & Character
Comfortable and exceptionally clean
Location
Staff
Helpful and courteous
Cleanliness & Comfort
Activity Reviews
Tuscany Day Trip to Siena & San Gimignano  with Lunch and Wine Tasting
Tuscany Day Trip to Siena & San Gimignano with Lunch and Wine Tasting
Tuscany

Sienna and San G are wonderful, wine tasting mediocre at best.

Quality of Experience
The wine tasting was a mediocre lunch and wine but a 2 minute description of the wines before a small pour was very underwhelming
Guides, Drivers and Staff
Transport
Full-Day Cinque Terre Boat Tour | From Sestri Levante
Full-Day Cinque Terre Boat Tour | From Sestri Levante
Sestri Levante

Best way to see Cinque Terra and Matteo was fantastic

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip from Verona: Riva del Garda, Monte Baldo, and Southern Lake Garda
Day Trip from Verona: Riva del Garda, Monte Baldo, and Southern Lake Garda
Verona

Great experience and views but very long lineup for the cable car meant most of our visit to Mt. Baldo was in a lineup both getting up and getting down

Quality of Experience
Guides, Drivers and Staff
Transport
A Taste of Valpolicella: Wine, Scenery, and Local Flavors
A Taste of Valpolicella: Wine, Scenery, and Local Flavors
Verona
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Oct 04, 2025
Ciao Scott, Thank you so much for your kind words and for taking the time to write a review on your recent trip! I am delighted to hear that you and your group had such a fantastic time in Italy. It makes me very happy to know the boat tour in Cinque Terre, the wine experiences, and your stay in Tuscany were such memorable highlights. I am also glad to hear that our drivers contributed to making your journey smooth and enjoyable. It was a real pleasure planning this trip for you, and I... Read more

Ciao Scott,

Thank you so much for your kind words and for taking the time to write a review on your recent trip! I am delighted to hear that you and your group had such a fantastic time in Italy. It makes me very happy to know the boat tour in Cinque Terre, the wine experiences, and your stay in Tuscany were such memorable highlights.

I am also glad to hear that our drivers contributed to making your journey smooth and enjoyable. It was a real pleasure planning this trip for you, and I truly appreciate your trust and kind feedback.

I would love the opportunity to welcome you back to Italy again in the future and create another wonderful experience for you!

Wishing you all the best, and arrivederci a presto! 🙂🙂

Fabio

Driver Ousama was the best, makes extra effor...
Morocco | Sep 28 - Oct 3, 2025

N
Nazim H.
Los Angeles, CA | Reviewed on Oct 04, 2025
Driver Ousama was the best, makes extra effort to our needs, very knowledgeable about the cities he is driving us. His driving is safe & comfortable.
The only problem with Humza he did not inform us when the Vehicle was switch to lower category Vehicle.
Read more

Driver Ousama was the best, makes extra effort to our needs, very knowledgeable about the cities he is driving us. His driving is safe & comfortable.
The only problem with Humza he did not inform us when the Vehicle was switch to lower category Vehicle.

Hotel Reviews
The St. Regis La Bahia Blanca Resort, Tamuda Bay
Allyene

This Hotel is one of the best Hotel in the area, service is outstanding, rooms are excellent and clean.

Authenticity & Character
Location
Sure
Staff
Very helpful staff
Cleanliness & Comfort
Fes Marriott Hotel Jnan Palace
Fès

This Hotel Needs Renovation doesn’t upto the standards of Marriott Hotels. Staff is very helpful Specially the Supervisor Fatima

Location
Staff
Cleanliness & Comfort
Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Oct 06, 2025
Hi Nazim Thank you so much for taking the time to share your feedback about your recent journey in Morocco. We’re truly happy to hear that Ousama made such a positive difference to your trip. His professionalism, care, and safe driving reflect the service we always strive to provide, and we’ll be sure to pass along your kind words to him. We also sincerely apologize for not informing you in advance about the change of vehicle. The original car unfortunately, faced an unexpected mechanical... Read more

Hi Nazim

Thank you so much for taking the time to share your feedback about your recent journey in Morocco.

We’re truly happy to hear that Ousama made such a positive difference to your trip. His professionalism, care, and safe driving reflect the service we always strive to provide, and we’ll be sure to pass along your kind words to him.

We also sincerely apologize for not informing you in advance about the change of vehicle. The original car unfortunately, faced an unexpected mechanical issue, and our priority was to arrange a quick replacement so that your travels could continue smoothly without disruption.

We appreciate your comments about the accommodations and are glad to know that the warmth and hospitality of the staff added to your experience.

Thank you again for your thoughtful feedback. We hope to have the pleasure of welcoming you back to Morocco and creating more memorable moments for you in the future.

Warm regards,
Hamza

Perfection in Greece!
Greece | Sep 22 - Oct 3, 2025

Janet
Janet C.
Ashburn, VA | Reviewed on Oct 04, 2025
Lea and sienna planned the perfect trip for us. E we loved all 3 hotels in Athens, Santorini and Paros. And when typical travel challenges arose, they were there and came up with fabulous and creative solutions that actually added to our experience. Read more

Lea and sienna planned the perfect trip for us. E we loved all 3 hotels in Athens, Santorini and Paros. And when typical travel challenges arose, they were there and came up with fabulous and creative solutions that actually added to our experience.

Hotel Reviews
Sofitel Athens Airport
Athens

Convenient and lovely. Rooftop restaurant was surprisingly good and accommodating of my husband’s food allergy.

Authenticity & Character
It was clean and pretty.
Location
Close to airport
Staff
Helpful and warm.
Cleanliness & Comfort
Summer Senses Luxury Resort
Paros

This was our favorite of the three hotels by far. It was BEAUTIFUL. We loved our room and the people there.

Authenticity & Character
It blended in with the surroundings.
Location
It was near Piso Livadi, a really quaint town with great restaurants.
Staff
Everyone was helpful and caring and friendly
Cleanliness & Comfort
Andronis Concept-Wellness Resort
Imerovigli, Santorini

It was beautiful and peaceful.

Authenticity & Character
Seemed to blend in well with the island and kept us far away from the crowds.
Location
Well situated
Staff
Warn and helpful.
Cleanliness & Comfort
xenodocheio Milos
Athens

Perfect downtown hotel. Comfortable, quiet and central.

Authenticity & Character
It was charming and we enjoyed watching the street traffic from our perch.
Location
Central and convenient for cabs and walking.
Staff
They were friendly and accommodating.
Cleanliness & Comfort
Activity Reviews
Small Cyclades Sailing Day Trip
Small Cyclades Sailing Day Trip
Paros

Loved the boat and the captain and his mate! Food was delish. They were GREAT hosts.

Quality of Experience
Captain’s stories
Food
They made us delicious snacks and lunch
Guides, Drivers and Staff
Charming and gracious.
Transport
Ultimate Private Wine & Beer Tasting
Ultimate Private Wine & Beer Tasting
Paros

We only went to one winery. It was GREAT but we expected a larger variety. Kimkim adjusted the cost appropriately when they found out. Yay kimkim!

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Caldera Catamaran Cruise
Sunset Caldera Catamaran Cruise
Santorini

Great boat! Fun staff! Nice guests who all did their own thing (which we loved!)

Quality of Experience
Food
Guides, Drivers and Staff
All friendly and helpful.
Transport
Cooking Class & Wine Tasting Experience
Cooking Class & Wine Tasting Experience
Santorini

We ate wonderful food, had fun cooking it and met some nice people.

Quality of Experience
Food
Delish!!!!
Guides, Drivers and Staff
Transport
Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens

You need to wear the right shoes! You will be climbing up rubble. Guide was extremely helpful and insightful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 07, 2025

Janet, it was so great working together on your trip! I love your photos!!! It looks and sounds like you had a wonderful time, and I'm so happy we contributed to that! I would love to help you plan a return trip to Greece in the future with more time in Paros! 🤗🇬🇷

Great trip, great guidance
Iceland | Sep 24 - Oct 3, 2025

Michael
Michael V.
Ashburn, VA | Reviewed on Oct 04, 2025
Gummi set up a terrific itinerary. He was great - always available, incredibly responsive and always helpful. He went above and beyond to make the trip memorable. Read more

Gummi set up a terrific itinerary. He was great - always available, incredibly responsive and always helpful. He went above and beyond to make the trip memorable.

Hotel Reviews
Hótel Framtíð
Djúpivogur

Friendly staff and nice location. Rooms are small and not well appointed. Shower was small and difficult to access. Breakfast was just ok.

Landhotel
Hella

Great hotel, beautiful rooms

Authenticity & Character
Very Scandinavian
Location
Quiet setting
Staff
Staff was terrific - responsive and friendly
Cleanliness & Comfort
Beautiful rooms
Magma Hotel
Kirkjubæjarklaustur

Fantastic hotel - private cabin, nice location. The restaurant was excellent.

Authenticity & Character
Beautiful cabins with nice amenities
Location
Cabin was on a lake with lovely views
Staff
Friendly and helpful
Cleanliness & Comfort
Cabin was beautifully appointed
Activity Reviews
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland
Quality of Experience
Guides, Drivers and Staff
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

This is a great experience, however the climb to the cave can be strenuous and difficult according to conditions. If you have any difficulty with balance or heights you might skip this outing. Guides are great

Quality of Experience
Terrific guides who work with you
Guides, Drivers and Staff
They are more than willing to help those who need help
Transport
The super jeep was bit worn and the quality of the ride is very much based on the weather and conditions
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Oct 05, 2025

Thank you for the kind review Michael!
I am really happy to read that your enjed your Iceland trip so much and I do hope we will see you in Iceland soon again

All the best
Gummi

Mallorca highlight: The boat trip. Barcelona...
Spain | Sep 8 - Sep 23, 2025

S
SHANNON T.
San Jose, CA | Reviewed on Oct 04, 2025
Mallorca highlight: The boat trip.
Barcelona: Hotel was amazing. Food tour was great. City is a amazing. La Sagrada Famila and the tour with Dani was the highlight.
Seville: Hotel was great. Ferran our guide was awesome. It was HOT while we there, which slowed us down, but otherwise great visit. Beautiful city
Read more

Mallorca highlight: The boat trip.
Barcelona: Hotel was amazing. Food tour was great. City is a amazing. La Sagrada Famila and the tour with Dani was the highlight.
Seville: Hotel was great. Ferran our guide was awesome. It was HOT while we there, which slowed us down, but otherwise great visit. Beautiful city

Hotel Reviews
The White Camel Lodge
Agafay, Marrakech

The White Camel has the potential to be amazing. However, they haven't quite figured it out yet. They didn't take a credit card on arrival, so we were expected to pay for each drink/snack etc and tip in cash which was tough at the end of the trip. Lunch was offered on the menu, but took over an hour to get served. The room was really nice but had no way to contact the front desk or ask questions. The pool was great but again no way to order a drink/snacks without tracking someone down. The dinner and live entertainment was great. The views are spectacular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

Fantasic location. CLose enough to everything, but out of the way from all the crazyiness of the city center. Staff were helpful. Bar scene was great with live music.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Serras Barcelona
Barcelona

Amazing location. Every staff member was super helpful, top notch. Food was great. Service was incredible. When i'm back in Barcelona, this is where I will stay and will recommend to others.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
An Excursion & Night at the Agafay Desert
An Excursion & Night at the Agafay Desert
Spain

THey aren't quite ready for prime time.

Quality of Experience
Guides, Drivers and Staff
Transport
Barcelona Highlights: Guided Walk &  Iconic Sagrada Família
Barcelona Highlights: Guided Walk & Iconic Sagrada Família
Barcelona

Guide was amazing. Spectacular experience

Quality of Experience
Guides, Drivers and Staff
Transport
Hike Tramuntana & its Mountains Villages
Hike Tramuntana & its Mountains Villages
Spain

THe guide was incredible. Views were great. Longer hike than we expected and terrain was more intense than described. We managed.

Quality of Experience
Guides, Drivers and Staff
Transport
Mallorca by Sea: A Boutique Sailing & Snorkeling Experience
Mallorca by Sea: A Boutique Sailing & Snorkeling Experience
Mallorca

Great experience. Crew was great, small tour. Nice relaxing day

Quality of Experience
Guides, Drivers and Staff
Transport
we didn't have transport and relied on a taxi.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Oct 13, 2025

Hi Shannon, thank you so much for taking the time to provide detailed feedback on your travels! I am glad to hear that you had a wonderful time discovering Spain & Morocco!🤩 I will pass your kind words to our team, drivers and guides and accomodation providers as they will be more than happy to know that they have contributed to your experience. On regards the accomodations in the dessert, the range of services (such as payment methods) are not quite the same as Europe or the States, they are trying their best to provide the best experience for the travellers tough😊 All All the best, Raquel

Everything was great! All went so smoothly, e...
Japan | Sep 18 - Oct 3, 2025

M
Mara Z.
Los Angeles, CA | Reviewed on Oct 04, 2025
Everything was great! All went so smoothly, each guide was so informative, JJ, Ian , kimru ,matsa all the drivers were so helpful as well.thank you again angel for everything. Mara and Josh Read more

Everything was great! All went so smoothly, each guide was so informative, JJ, Ian , kimru ,matsa all the drivers were so helpful as well.thank you again angel for everything. Mara and Josh

Hotel Reviews
Kimpton Shinjuku Tokyo By IHG
Tokyo

Perfect stay to end our trip in Japan. Absolutely lovely

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone
Location
Staff
Cleanliness & Comfort
NAGARAGAWA SEIRYU HOTEL
Seki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Hida Takayama
Takayama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kanazawa
Kanazawa

Beautiful decor, peaceful and perfect location .The staff amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garrya Nijō Castle Kyoto
Kyoto

Wonderful place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Osaka Marriott Miyako Hotel
Osaka

Great comfortable and perfect location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Seki: Samurai Knife Making Experience at the Knife Museum
Seki: Samurai Knife Making Experience at the Knife Museum
Seki

Best experience the gentleman there were so helpful, kind and generous

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 09, 2025

Hi Mara,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Angel

Great Planning and Execution
Norway | Sep 13 - Sep 18, 2025

Michael
Michael L.
Chicago, IL | Reviewed on Oct 03, 2025
Alex and team were great to work with - knowledgeable, resourceful, and responsive. Kim Kim's process and online tools were quite well developed. We loved every bit of the custom itinerary Alex devised for us to see the splendor of Norway's fjords. Some travel partners show up well during part of the process and then disappear. Alex and team were with us all the way. I'd be happy to work with them again. Read more

Alex and team were great to work with - knowledgeable, resourceful, and responsive. Kim Kim's process and online tools were quite well developed. We loved every bit of the custom itinerary Alex devised for us to see the splendor of Norway's fjords.

Some travel partners show up well during part of the process and then disappear. Alex and team were with us all the way.

I'd be happy to work with them again.

Hotel Reviews
Kviknes Hotel
Balestrand

Magnificent hotel, beautifully situated. Great staff and solid food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Det Hanseatiske Hotel
Bergen

Terrible experience. Despite having reserved many months ahead, we were given rooms on the part of the fourth floor not served by an elevator. Not a great result for older folks. We were not clear why we got the worst rooms in the hotel when we had reserved so far in advance. The attendant, in a tired white undershirt, did not represent the hotel well. The 4th floor rooms were run down and the hottest in the hotel with no way to moderate temperature. Opening hte window was no solution due to noise from the nightlife just outside. While the the hotel is conveniently situated, location doesn;'t overcome the downsides.

Authenticity & Character
See above.
Location
Staff
Honor reservations made well ahead with decent rooms. Show more professionalism.
Cleanliness & Comfort
See above.
Hotel 1904
Ålesund

Great staff and location. Upper floor room had a funny configuration but worked out ok.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cider Tasting with Food Pairing
Cider Tasting with Food Pairing
Balestrand

Lovely little glimpse into local culture and economy. Short walk from hotel was lovely.

Quality of Experience
Food
Guides, Drivers and Staff
Self Guided Exploration Balestrand
Self Guided Exploration Balestrand
Balestrand

Magnificent town with some good walks.

Quality of Experience
Geirangerfjord Cruise & Day Trip
Geirangerfjord Cruise & Day Trip
Norway
Quality of Experience
Explore Ålesund
Explore Ålesund
Norway

Lovely town. Sadly, time to explore was curtailed trying to deal with luggage lost by the airline.

Quality of Experience
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Nov 24, 2025
This review is truly helpful, I appreciate your time for the candid feedback to help us improve what we offer, Michael! My team and I are delighted to hear that you enjoyed the custom itinerary and the beauty of Norway’s fjords, and that our team was able to support you throughout the entire planning and travel process. Your kind words about our responsiveness and tools mean a great deal. We also appreciate your honest feedback about the Det Hanseatiske Hotel in Bergen. It’s always our goal... Read more

This review is truly helpful, I appreciate your time for the candid feedback to help us improve what we offer, Michael! My team and I are delighted to hear that you enjoyed the custom itinerary and the beauty of Norway’s fjords, and that our team was able to support you throughout the entire planning and travel process. Your kind words about our responsiveness and tools mean a great deal.

We also appreciate your honest feedback about the Det Hanseatiske Hotel in Bergen. It’s always our goal to ensure accommodations meet expectations, and we’ll continue working with our partners to prevent issues like this in the future.

It’s wonderful to know that the other hotels, especially Kviknes Hotel (my favoriteeee) and Hotel 1904, and activities like the Geirangerfjord cruise and cider tasting, added so much enjoyment to your trip. Your comments will help us keep improving and providing exceptional experiences.

Thank you again for sharing your experience, and we would be thrilled to plan your next adventure!

- Alex

A U.S. - based operations manager please review this case
Chile | Sep 20 - Sep 30, 2025

A
amy m.
Los Angeles, CA | Reviewed on Oct 03, 2025
We were very pleased with the hotel selections on our trip, as we thoroughly enjoyed every property we stayed at.
We gave Tami the list of hotels that we want to stay when started the booking. However, we were disappointed with the transportation arrangements, which did not meet our expectations.
When booking, we specifically requested at least a sport utility vehicle and an English-speaking driver for all transfers. Unfortunately, the first long transfer from Llao Llao Hotel to AMA was a... Read more

We were very pleased with the hotel selections on our trip, as we thoroughly enjoyed every property we stayed at.
We gave Tami the list of hotels that we want to stay when started the booking. However, we were disappointed with the transportation arrangements, which did not meet our expectations.

When booking, we specifically requested at least a sport utility vehicle and an English-speaking driver for all transfers. Unfortunately, the first long transfer from Llao Llao Hotel to AMA was a negative experience. We were surprised to receive a small car with a non-English-speaking driver for a journey of over seven hours, including a border crossing.

Later we learned that both AMA and Explora provide reliable transfers to and from the airport directly through the hotels, with no excessive waiting times. Once we discovered this, we canceled the transfers arranged by Cami. However, when we requested a refund, it was denied, which was very disappointing.

In addition, we had requested aisle seats when booking the tour. Instead, we ended up in seats A and B on our SKY flight, which was uncomfortable. Due to this poor arrangement, we decided to pay out of pocket to switch our flights, moving from PMC–SCL on SKY to PUQ–SCL on LATAM, at our own expense.

In summary, while we were happy with all of the hotel accommodations and their services, we were not satisfied with the transportation that was arranged. We hope that a U.S.-based operations manager can review this case, especially as the final cost of this trip exceeded expectations. This was the first time, after many private tours booked through other companies, that we have felt the need to raise a complaint.

Hotel Reviews
Explora Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel AWA
Puerto Varas

excellent hotel with good services and good tour guide. Good view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour
Santiago City Tour
Santiago

The Santiago City Tour was a highlight of our trip. Everything was well-organized and the tour allowed us to explore the city in a meaningful way. We enjoyed every moment during this tour and found it to be an excellent way to see the city.

All Inclusive Program with Explora Patagonia Lodge
All Inclusive Program with Explora Patagonia Lodge
Torres del Paine

The all-inclusive programs we participated in were absolutely fantastic. We had no problems and everything was well-organized. We felt very well cared for and it enriched our stay significantly. I would highly recommend all-inclusive options for anyone visiting this area.

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Nov 02, 2025
Hi Amy, Thank you so much for taking your time to give us your review. I’m really happy to hear that you loved the hotels! And that they fit the style and comfort you were looking for, so it truly means a lot to know you enjoyed them.
I’m also very sorry about the issues with the transportation and the flights. I completely understand how disappointing that must have been, especially after such detailed planning.
As soon as you decided to cancel the transfers, I immediately reached out to...
Read more

Hi Amy,

Thank you so much for taking your time to give us your review. I’m really happy to hear that you loved the hotels! And that they fit the style and comfort you were looking for, so it truly means a lot to know you enjoyed them.
I’m also very sorry about the issues with the transportation and the flights. I completely understand how disappointing that must have been, especially after such detailed planning.
As soon as you decided to cancel the transfers, I immediately reached out to my suppliers to ask for a refund on your behalf. Even though I tried my best to explain the situation, they were unable to issue it because of their cancellation policies. I totally understand how frustrating that feels and wish the outcome had been different.

Regarding the flight seats, those were booked as soon as your confirmed your trip, according to what the airline system allowed at the time, but I’m truly sorry they didn’t end up being the aisle seats you wanted.
I really appreciate you taking the time to share this feedback, it helps me so much to improve and make sure future travelers have an even better experience. You were wonderful to work with, and I hope that, despite these bumps, you were able to take home some beautiful memories from the trip.

A big hug from Chile,
Camila

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.