Kimkim Trip Reviews

4.8
Based on 16,076 ratings
Read 16,076 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Liz planned a perfect getaway
Australia | Apr 28 - May 7, 2022

Juel
Juel B.
Hong Kong SAR China | Reviewed on May 15, 2022

Liz planned a perfect getaway, taking in consideration our timetable and price range. She also encouraged us to try new things like the Sidney Bridgeclimb and River Drift Snorkeling, we're grateful we did it. We'll reach out to Liz again for our next Australian adventure.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 16, 2022

Thank you Juel ! I am so glad you and Heather enjoyed Australia as much as we all do !!
I will be glad to help with your next Australian adventure. I really enjoyed working with you.
Liz

A perfect 2 weeks in England!
England | Apr 18 - Apr 30, 2022

L
Laura C.
Orlando, FL | Reviewed on May 15, 2022
Kudos and more to William and Stephen! What a fabulous 2 week trip they put together for us in April. We started in London, travelled to Swanage and Lyme Regis, experienced Bath and the Cotswalds before returning to London. Our accomodations were charming and all prearranged tours were the best. It was so nice to have all of this plus transportation arranged in advance, as it allowed us to focus on the incredible sights and scenes and not stress about the details. All of the guides we... Read more

Kudos and more to William and Stephen! What a fabulous 2 week trip they put together for us in April. We started in London, travelled to Swanage and Lyme Regis, experienced Bath and the Cotswalds before returning to London. Our accomodations were charming and all prearranged tours were the best. It was so nice to have all of this plus transportation arranged in advance, as it allowed us to focus on the incredible sights and scenes and not stress about the details. All of the guides we met with were so informative and passionate about their specialties. These included a tour guide for the Albert and Victoria museum; a fossil expert at the Jurassic Coast; a Jane Austin devotee and Daniel, a local guide from Bath, who took us to probably my favorite spot, Castle Combe.
A final note: I don't know how they did it, but somehow William and Stephen arranged for 2 weeks of incredible weather, with not a drop of rain!!

Hotel Review
Eight
Bath

The staff here was so accomodating and pleasant. The breakfasts were 5 star and the rooms clean and updated. While there wasn't a lift, help with getting luggage in and out was provided. The little square our rooms looked out on had activity until @ 10pm, but earplugs were provided just in case.

Tips for future travelers

My only thought would be that guests be able to navigate the stairs without access to a lift. This wasn't a problem for us, and we're all in our late 60's.

Authenticity & Character
Location
So centrally located. The train station was within walking distance, and cabs were available at the top of the street
Staff
The best and so helpful.
Cleanliness & Comfort
Activity Review
Private transfer to your accommodation. Then check-in or bag-drop
Private transfer to your accommodation. Then check-in or bag-drop
London

The drivers were on time and the vehicles spotless.

Quality of Experience
Transport
Local specialist: William Armstrong

Phenomenal week in Jordan!!!
Jordan | May 8 - May 14, 2022

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Abu Bakr Q.
United Kingdom | Reviewed on May 15, 2022
My friend and I spent a week in Jordan and it was phenomenal.
Nada was great and accommodating given there were some unexpected issues that arose. All of our needs were met and the itinerary exceed expectations. We found that it was a smooth experience booking via Kimkim. Jordan is such a beautiful country with a beautiful culture and I highly recommend the trip.
I would also like to give a special thanks to our driver Emad Fraihat who was great throughout the whole trip. He ensured we were...
Read more

My friend and I spent a week in Jordan and it was phenomenal.
Nada was great and accommodating given there were some unexpected issues that arose. All of our needs were met and the itinerary exceed expectations. We found that it was a smooth experience booking via Kimkim. Jordan is such a beautiful country with a beautiful culture and I highly recommend the trip.
I would also like to give a special thanks to our driver Emad Fraihat who was great throughout the whole trip. He ensured we were well-taken care of and we were safe and adjusted to our needs as the trip progressed.
In addition, he showed us the perfect places to eat, helped us to connect with the locals and local culture and taught us so much about Jordan. I would highly recommend Emad without a doubt.
Overall an excellent trip and a great experience.

Local specialist: Nada Altaji
Nada
Nada Altaji
Local specialist in Amman | Replied on May 19, 2022

Thank you Abu Bakr , it was my pleasure to help you plan your trip to Jordan and glad it turned out to be a great one :)

Best wishes,

Superb!!
Greece | May 1 - May 14, 2022

M
Margie K.
Bellingham, WA | Reviewed on May 15, 2022
Not only does Kimkim provide excellent service and immediate responses to any question, they listen to the type of traveler you are and the interests you have and match their suggestions for your itinerary to that. They are worth every penny they charge and we will use them again. Perhaps our experience was due to our lead planner Chris….he is stellar and goes above and beyond ….even booking a dental appointment in a small town when a tooth issue arose. He cares that you have a remarkable... Read more

Not only does Kimkim provide excellent service and immediate responses to any question, they listen to the type of traveler you are and the interests you have and match their suggestions for your itinerary to that. They are worth every penny they charge and we will use them again. Perhaps our experience was due to our lead planner Chris….he is stellar and goes above and beyond ….even booking a dental appointment in a small town when a tooth issue arose. He cares that you have a remarkable adventure and we did!
We highly recommend him and Kimkim.

Hotel Reviews
Grand Serai Congress & Spa
Ioannina

Posh. Upscale and a breakfast that will knock your socks off.

Zagori Suites
Zagori

Helpful staff. Lovely homemade breakfasts with goodies to go.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on May 15, 2022

Dear Margie,

Thank you for all your wonderful words and for trusting me in helping you with your travel plans. It has been an absolute pleasure working with you and an honor to have also known you in person and sharing your experiences and impressions from your trip.
I am very happy that you all grasped our country's beauty with the help of our local experts and I truly hope that we get the chance to plan another trip for you, even more spectacular and immersive.

Wishing you all the best and really looking forward to seeing all of you again!

Warmest regards,
Chris

A great trip to Itlay
Italy | Apr 28 - May 7, 2022

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Patti B.
Sarasota, FL | Reviewed on May 15, 2022
Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast....
Read more

Allesia was basically in charge of us for the entire trip even when she would turn us over to local guides. She was beyond amazing, we were taken care of from arrival in Venice to departure in
Rome. She kept in touch with us every evening no matter where we were. The information she shared with us was very good, especially since we have been in Venice a few times before.
The hotel in Venice was superb, Al Reali, a charming and comfortable hotel, well located with an impressive breakfast. Staff very welcoming and friendly.
On to the Amalfi Coast. The hotel Corallo was okay, staff was very good, breakfast was very good ,views were stunning. It is a very attractive hotel, but lacking certain amenities, like a coffee maker, readily available ice, make-up mirror. led to believe that hourly transit to the town was provided, and it was not that often. We also had an issue with noise from the lobby and a bathroom door that was difficult to open.. All of these issues were somewhat handled by the manager, but the issue with the door handle was never really fixed.
However we were lucky enough to have a wonderful driver,
carmine. We kept him for 3 days.
It was a pleasant stay but I would not go back there.

On to Rome. Perfection. HotelMartis Palace location was ideal. Hotel completely charming and the staff most accommodating. We would definitely go back there and recommend it to everyone. Great breakfast also. Lovely rooftop lounge overlooking the entire skyline. Louisa was a lovely guide for Rome . completely knowledgeable and very flexible to our schedule.

The trip was a great success thanks to Kimkim

Hotel Review
Ai Reali Hotel Venice
Venice
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Replied on May 20, 2022
Ciao Patti,
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am so glad you liked our concierge service and that Alessia was a great help for you and you did not have to worry about anything.
I am also happy you liked our hotel choices and thanks for highlighting the issue in Sorrento I've already highlighted this to the hotel and suggested to provide for a coffee maker and a make-up mirror for...
Read more

Ciao Patti,
Thank you very much for your beautiful words, I am very happy you had a great time here in Italy and we were able to meet your expectations,
I am so glad you liked our concierge service and that Alessia was a great help for you and you did not have to worry about anything.
I am also happy you liked our hotel choices and thanks for highlighting the issue in Sorrento I've already highlighted this to the hotel and suggested to provide for a coffee maker and a make-up mirror for future guests.
I look forward to helping you plan your next trip to Italy and discover different areas.
Ciao
Fabio

Our trip to the Rhone valley and the Luberon
France | May 4 - May 13, 2022

R
Russ R.
East Concord, NH | Reviewed on May 14, 2022
Simon was very attentive and designed a wonderful trip for us. We visited Lyon, Avignon, the Luberon, and Marseille. It was a good balance of planned activities and free time for exploration on our own. Each stop had something memorable. In Lyon, the gastronomy walking tour peas our favorite. In Avingon, Pont de Gare and a side trip to Nimes. Both the cooking class and the e-bike tour were great, and staying in Roussillon was superb. We didn't have much time in Marseille so that was some... Read more

Simon was very attentive and designed a wonderful trip for us. We visited Lyon, Avignon, the Luberon, and Marseille. It was a good balance of planned activities and free time for exploration on our own. Each stop had something memorable. In Lyon, the gastronomy walking tour peas our favorite. In Avingon, Pont de Gare and a side trip to Nimes. Both the cooking class and the e-bike tour were great, and staying in Roussillon was superb. We didn't have much time in Marseille so that was some place we'll have to return to on another trip.

Hotel Reviews
Le Clos de la Glycine
Roussillon

Roussillon is a stunning location and this hotel is right in the center of the town. Our room had a patio with a gorgeous view of the ochre cliffs and across the valley. It was a few weeks before prime lavender season but everything was lush and green. The room was spacious for the three of us. And breakfast on the terrace was delicious, plus the view...

Tips for future travelers

Our room had a hot tub (not all do), check so you can be prepared.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel de l’Horloge
Avignon

Great location in Avignon, central, near the Pope's Palace. Breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Cultural and culinary walking tour
Cultural and culinary walking tour
Lyon

Guide was amazing, very easy going, lots of interesting facts. He was also good at engaging the group. The tasting locations were all excellent as well. Learned a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Simon Hardy
Simon
Simon Hardy
Local specialist in Marseille, France | Replied on May 25, 2022

Bonjour Russ, thank you very much for this detailed review and nice comment! I am glad you enjoyed and learned a lot during this trip to Southern France. I am glad your family enjoyed it too.
A bientôt in Marseille !
Simon

Organised and amazing experience
Brazil | May 2 - May 12, 2022

Esther
Esther F.
United Kingdom | Reviewed on May 14, 2022
The planning of my solo trip to Brazil was very organised from start to finish. Camille was very helpful in making recommendations and suggestions of places to visit in Brazil, what to do and where to visit and stay. She helped me to have a personalised planning experience with a trip catered specifically to me. She helped to coordinate and plan my holiday and ensuring I was completely satisfied with the final itinerary, tours and plan, and taking on board what i wanted to get out of the... Read more

The planning of my solo trip to Brazil was very organised from start to finish. Camille was very helpful in making recommendations and suggestions of places to visit in Brazil, what to do and where to visit and stay. She helped me to have a personalised planning experience with a trip catered specifically to me. She helped to coordinate and plan my holiday and ensuring I was completely satisfied with the final itinerary, tours and plan, and taking on board what i wanted to get out of the trip. I was then provided a very detailed itinerary with timings of pick ups, transport and tours before I flew out.

Every aspect of my trip went according to plan whilst out in Brazil. All guides and transport were prompt and very helpful and friendly.

My guide in Rio, Fernanda was very friendly, personable and gave me lots of information whilst on tours and travelling, whilst also suggesting great places to see. She kept on communication all the time and made my trip extra special and helped take amazing pictures in tourists spots such as Christ the Redeemer, Sugarloaf Mountain, fun Samba carnival experience, local neighbourhoods and so many more. She really helped me to get a rich experience of Rio.

I also had other guides in Manaus and Ilha Grande - John-Paul and Carlos who were also very friendly, helpful and supportive to ensure I had a great trip.

My time in the Amazon was a lovely experience and this was a great recommendation as the staff at the Tariri lodge were amazing and the food was brilliant.

I also had great experiences in Ilha Grande, which is a beautiful island that Camille recommended to me as I wanted sun, sea and beaches during the final part of my holiday. This did not disappoint and I enjoyed Ilha Grande very much. My guide, Carlos gave great tips and information and recommendations of great food and restaurants to try and was helpful explaining good spots in the different beaches on the island. He also helped to take amazing photos for my memories during the boat tour. I also loved meeting new people from all over the world and also local Brazillians during my tours.

All of the guides were very helpful and knowledgeable and I appreciate their warmth and enthusiasm to make my trip feel special and also safe, as a solo traveller.
I was also able to get 24 hour emergency assistance when my domestic flights was delayed and they helped to reschedule my transport to ensure everything was taken care of.

I had an amazing trip and have fond memories, photos and stories that I have taken back and shared with friends and family.
I had great experiences and memories in Rio, The Amazon and Ilha Grande and would highly recommend Brazil Green Travel and Kim Kim to plan life-changing holiday experiences.

Thank you!

Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Jul 22, 2022

Hi Esther, it was amazing to have you here in Brazil. I'm happy you have enjoyed a lot your trip and wish to welcome you soon again in our country!
All the best,
Camille

Wonderful trip to Morocco! Oct 2021
Morocco | Oct 1 - Oct 10, 2021

K
Kristina S.
Durham, NC | Reviewed on May 14, 2022
Thank you, Abdel, for organizing a trip of a lifetime! We are a well-traveled, adventurous couple seeking the perfect mix of culture and hiking. Abdel worked with us over email to arrange that perfect trip, which spanned 10 days and four locations - Marrakech, Atlas Mountains, Essaouira, and Casablanca. The trip planning process couldn’t have been easier. Abdel was always very responsive and able to tailor the trip to exactly what we were looking for. Our wonderful driver, Mohamed, expertly... Read more

Thank you, Abdel, for organizing a trip of a lifetime! We are a well-traveled, adventurous couple seeking the perfect mix of culture and hiking. Abdel worked with us over email to arrange that perfect trip, which spanned 10 days and four locations - Marrakech, Atlas Mountains, Essaouira, and Casablanca. The trip planning process couldn’t have been easier. Abdel was always very responsive and able to tailor the trip to exactly what we were looking for. Our wonderful driver, Mohamed, expertly transported us from place to place and also served as an excellent DJ for the longer drives between cities. Our Marrakech tour guide, Hassan, was incredibly knowledgeable about the city and its history and went out of his way to make sure we hit all the highlights. He even stayed with us as we negotiated the purchase of some beautiful rugs for our home. During our hikes in the Atlas Mountains with our guide, Ismail, we stopped for lunch in local villages and experienced the beauty of the mountains at our own pace. Our driver and guides spoke English well, so we had no trouble communicating and felt very secure the whole time. The hotels were also absolutely lovely. We highly recommend Abdel for trips to Morocco and plan to use KimKim for future travels abroad.

Hotel Review
La Maison Arabe Hotel
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Tour of Marrakech, the "Red City"
Private Tour of Marrakech, the "Red City"
Marrakesh

Hassan is the best! Extremely knowledgeable, flawless English, and also a really delightful person.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on May 14, 2022

Hi Kristina,

Thank you for finding the time to share the details of your recent visit.

We are delighted to learn that you found our company to be remarkable and our guest service to be accommodating and friendly. Our team strives to provide a full-value experience for our valued guests, so happy to know that we have delivered this commitment to you. It sounds like you had such a fantastic trip because of the unparalleled services we provide to our guests.

We wish to serve you again in the future and design another great trip for you in our beautiful country.

Best,
Abdel

Costa Rica pacific coast + volcano (9 days)
Costa Rica | Apr 29 - May 7, 2022

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Audric T.
Canada | Reviewed on May 14, 2022
I’m usually very sceptical about booking vacation packages, but i have to say that i was really impressed with Randall and his service! Whenever i go somewhere i’ll always look up top things to do, things to see, places to visit etc… Costa Rica seemed to have many top attractions depending on if you’re going to be staying on the Caribbean side vs the Pacific side. Randall helped us decide & pick hotspots that fit what we wanted to do. We went right between the transition from the dry... Read more

I’m usually very sceptical about booking vacation packages, but i have to say that i was really impressed with Randall and his service!

Whenever i go somewhere i’ll always look up top things to do, things to see, places to visit etc… Costa Rica seemed to have many top attractions depending on if you’re going to be staying on the Caribbean side vs the Pacific side. Randall helped us decide & pick hotspots that fit what we wanted to do.

We went right between the transition from the dry season to the rain season so we came prepared with raincoats and extra shoes (i suggest you bring a raincoat because weather is quite unpredictable, especially in the Pacific coast) . Weather was hot & humid. Usually starting off the morning with a bit of rain, some sun throughout the day, rain again in the afternoon, and a calm night.

As for the excursions, they were well planned and the guides were super friendly.

For those who have time to fully plan your trip, i would say you can easily look up pre-made travel itineraries (and tbh, i think this is what we’ll do if we ever go back to Costa Rica), but if you’re tight on time, or simply want an expert to plan your trip, Kimkim is amazing.

Tips if you’re travelling to CR:
- rent a car… just do it. The drive through the mountains and the forest itself is worth it
- pay in colones
- don’t know expect things to be “cheap”
- bring a raincoat
- go to eat where the locals eat… if you go to your typical tourist traps, food is 2x-3x the price, for literally the same food
- Visit Manuel Antonio

Hotel Review
Arenal Country Inn
La Fortuna

Cozy bungalows with breakfast included. View of the volcano.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on May 18, 2022

Hi Audric,

I really appreciate your review about the trip that we organized for you and George in our country last month. It is great that my guidance has been useful for your vacation and that you have enjoyed all the activities suggested. I also bet that your tips will be really appreciated by future travelers.

All the best and Pura Vida!
Randall

KimKim is perfect for a stress-free Costa Rica trip
Costa Rica | May 1 - May 13, 2022

Stephanie
Stephanie H.
Flagami, FL | Reviewed on May 14, 2022
We had Pablo from Arenal Star pick us up from the airport, show us around, and take us on tours the first few days of our trip. He was friendly, knowledgeable and accommodating. He was wonderful! He brought us delicious fruit he grew himself, including a pineapple that took two years to grow! He also knew the best sodas to take us to eat. He had his friend, Victor take us on a hanging bridge tour that was amazing. We had a private tour, so could go slow , be quiet, and actually see animals... Read more

We had Pablo from Arenal Star pick us up from the airport, show us around, and take us on tours the first few days of our trip. He was friendly, knowledgeable and accommodating. He was wonderful! He brought us delicious fruit he grew himself, including a pineapple that took two years to grow! He also knew the best sodas to take us to eat. He had his friend, Victor take us on a hanging bridge tour that was amazing. We had a private tour, so could go slow , be quiet, and actually see animals instead of scaring them away or missing them. The other tour guides actually stopped to see what Victor was showing us. Victor had amazing spotting abilities. He actually saw a glass frog somehow on a leaf far away. The frog was transparent other than the eyes so he looked like an outline of a frog on a leaf. He showed us a red blue-jean dart frog, which was tiny, and a viper on a tree, which blended into the tree. We also saw bats and monkeys. Both Victor and Pablo helped us take pictures using their zoom scopes. Pablo showed us the only sloth we saw on our trip and got me a great photo of it. We wished we had Pablo for our whole trip. We also went on a safari raft trip. We saw bats, monkeys, owls, and of course lizards. Charlotte booked Los Lagos at Arenal for our first two nights and it was so nice. So many hot springs that we had our choice of many private. Breakfast was included and delicious. We were so lucky and got many pictures of the whole Arenal volcano! We even saw the top with steam clearly. Pablo also took us to a coffee tour that was great! He is a really good driver and a warm and caring person. We messed up on our ATV tour because we forgot we had locked our drivers licenses in the safe. It turned out ok though because they let us switch to an off road vehicle driven by a guide. It was fun and we saw some great mountain views but not much else. Our next transport driver and tour guide were Jose and Alejandro. We took a boat ride and saw Capuchin monkeys, bats, and many baby crocodiles. We ate at a hacienda on a sugar plantation which had a wonderful breeze, good views and great food. We asked for sangria and the server made it fresh for us. My only complaint is that I really wanted to stop at at least one local craft or artisan shop, but Alejandro said I could get that stuff at our resort on the beach. I explained that I wanted to buy from the artists and not a gift shop or mass produced, maybe not even Costa Rican made, type vendor. I said I wanted to buy wood crafts and maybe jewelry from a local place. There are those places, including a traditional pottery shop close to where we were. He insisted I would find it all on the beach. I had asked at the very beginning when they picked us up to make sure we had time, but I could tell he just didn't want to bother. I already know about pushy vendors on beaches and their string bracelets and trinkets and knew that's not what I wanted. The beach people were mostly pressuring us to get massages from them or to book a tour. The couple of vendors sold touristy beach scarves and cheap bracelets, just like I thought. I ended up buying a wood bowl at the gift shop for about $100 USD. I am disappointed because I was specifically looking for a jewelry box similar to a marked-up $540 USD one I saw in the hotel gift shop. Alejandro had binoculars he looked through to see things on the boat tour but used them for his own nature watching as if he were just another person on the tour. He pointed some things out but we really couldn't see them. The reason we saw anything up close was due to our boat driver pulling over and stopping. Maybe it was that Pablo and Victor set the bar high, but I wouldn't recommend Three Monkeys Tours (where Alejandro was from). I just felt like we were inconveniencing him. Our aereal tour was the worst of our tours, but not because of the tram, that was cool. It was just very strange. The guide would scare off frogs and then tell us what he had seen. We got a few glimpses. He stopped the tram to talk about the plants and trees even though he kept talking about the same ones. Then he took us through the medicinal and edible plants and did the same thing. He was nice, but he seemed like he didn't plan or know what was there. He would see a plant and say "oh another surprise" here is the such and such plant and then look around and randomly walk to and fro. Even at the top of the observation platform he said well you can see all the trees here, are you ready to go back down? At the end the gift shopped was closed, we weren't offered the option to grab snacks or drinks at their restaurant and we were not offered access to purchase the pictures they took of us. They obviously took the pictures to sell as they showed them on a screen and had a place you could buy them, but just shuffled us back onto the van. It was early in the day and there were only a handful of Zipliners there, so I am not sure why they wouldn't want to sell us souvenirs, pictures, snacks or beverages. The whole experience was strange, which everyone was saying on the van. The other two places we stayed were places we had booked. I would recommend KimKim to everyone because they listened to what we wanted and our limitations before our trip and helped us plan well, all our transportation was on time and reliable, Charlotte often checked on us throughout our trip, and we didn't have to worry about anything. The reviews I gave above really don't reflect on KimKim as they made sure we had the tours we asked for and made sure everything went smoothly.

Hotel Review
Hotel Los Lagos Spa & Resort
La Fortuna

The rooms are huge and amazingly clean. The view of Arenal volcano is spectacular, the grounds are beautiful, and the hot springs and pools allow privacy and space. There are steep climbs, so that may not work for everyone, but I'm sure they would take mobility impaired guests up and down, as needed. Breakfast was great and the restaurant was so beautiful and relaxing in the shady, but open air.

Tips for future travelers

If you have trouble walking, call them first to discuss options.

Authenticity & Character
Nature trail, beautiful landscaping
Location
The volcano is right in front of you. Other hiking and hot springs are close by. La Fortuna is not far.
Staff
Nice
Cleanliness & Comfort
Clean room, huge, air conditioner worked well
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on May 15, 2022

Hi Stephanie,

I am glad to know that you enjoyed your Costa Rica vacation a lot. For us at Serendipity Adventures it was a pleasure to help you plan the first week of your vacation.
I thank you for taking the time to write such a detailed review of the services included in your trip. It is very important for us to get reviews of the local operators we contract on behalf of our clients, and we will share your honest and constructive feedback with each of them.
Kind Regards,
Charlotte

Amazing Moroccan Experience!
Morocco | May 7 - May 13, 2022

S
Scott J.
Union Hill-Novelty Hill, WA | Reviewed on May 14, 2022
We had an amazing time in Morocco! Megan helped us plan a custom trip based on our schedule that took us from Tangier through Chefchaouen, Fes and Casablanca. The whole team was amazing. The Hotels and Riads were beautiful. The local city guides were very knowledge and helped show us the best side of the places we visited. We also had the best driver/ guide, Aziz Karaoui, (ASK FOR HIM!) he was always on time, kind, knowledgeable and patient with two Americans who had lots of questions. I had... Read more

We had an amazing time in Morocco! Megan helped us plan a custom trip based on our schedule that took us from Tangier through Chefchaouen, Fes and Casablanca. The whole team was amazing. The Hotels and Riads were beautiful. The local city guides were very knowledge and helped show us the best side of the places we visited. We also had the best driver/ guide, Aziz Karaoui, (ASK FOR HIM!) he was always on time, kind, knowledgeable and patient with two Americans who had lots of questions. I had a birthday on the trip and he went out of his way to help plan an amazing dinner with a birthday cake that I will never forget! This is the best way to see Morocco and they make it so easy for first timers like us. My wife and I are already talking about our next trip. If you are considering a trip to Morocco, look no further. This is who you want to book with. You will fall in love with this country and it's people, just like we did.

Local specialist: Megan Lower

Austin was awesome managing the logistics of ...
Ireland | Apr 27 - May 5, 2022

M
Melissa K.
Live Oak, TX | Reviewed on May 14, 2022

Austin was awesome managing the logistics of 4 couples and covering a lot of ground in Ireland. We had a great time! Highly recommend kimkim.

Local specialist: Austin Rock
Austin
Austin Rock
Local specialist in Dublin | Replied on May 18, 2022

Hi Melissa,
I am deligthed you enjoyed the trip, in fairness you where all so flexible and easy going I could see you all had a great time. It was a pleasure meeting you all and hopefully I will see you again soon.
Thanks! Austin

Fantastic trip. Robi was so thorough, was in...
Croatia | May 6 - May 13, 2022

Sanford
Sanford K.
Shreveport, LA | Reviewed on May 14, 2022
Fantastic trip. Robi was so thorough, was in frequent communication with us and always available for questions. He even met us one night for drinks and taught us about the history of the area dating back to before the Romans. He facilitated a last minute change that we requested and arranged a private boat and skipper the day before. The accommodations he selected were perfect, particularly a well appointed apartment on the water in a quaint fishing town. We loved sitting on the balcony. ... Read more

Fantastic trip. Robi was so thorough, was in frequent communication with us and always available for questions. He even met us one night for drinks and taught us about the history of the area dating back to before the Romans. He facilitated a last minute change that we requested and arranged a private boat and skipper the day before. The accommodations he selected were perfect, particularly a well appointed apartment on the water in a quaint fishing town. We loved sitting on the balcony. It was a nice opportunity to take a break from the hustle and bustle of driving around. He even gave us restaurant recommendations that were all excellent! His daily text updates kept us organized. It’s obvious how much he cares to ensure that his clients have a great time. This is our 3rd trip using Kimkim and Robi was not only the best of the local agents but was in a class by himself! We loved Ston, Dubrovnik and Split.

Hotel Review
Cornaro Hotel
Split
Activity Review
Arrival in Split and transfer to accommodation
Arrival in Split and transfer to accommodation
Split
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on May 14, 2022

Hi Sanford and Michelle,
thank you very much for your feedback, it means a lot that you recognized our care!
As i say if you are happy i am happy, and the fact that you had a good time, is motivation to continue!

Hope you took lots of fond memories from Croatia!

Many regards and THANK YOU!!
Robi

Iceland on the go!
Iceland | Apr 16 - Apr 24, 2022

Jodie
Jodie L.
Cherry Hill, NJ | Reviewed on May 14, 2022
Our trip to Iceland was nonstop fun & adventure! From the moment we stepped off the plane till the moment we departed our kimkim guide Rinolda had us covered. Day 1 we started off with a luxurious visit to The Blue Lagoon and a walking food tour in Reykjavik with our awesome guide Ben! After stuffing our faces we did some light shopping and headed north for the 1st hotel. Day 2 was a sightseeing / hiking while driving kind of day. We stopped for lunch in downtown Akureyri and visited their... Read more

Our trip to Iceland was nonstop fun & adventure! From the moment we stepped off the plane till the moment we departed our kimkim guide Rinolda had us covered. Day 1 we started off with a luxurious visit to The Blue Lagoon and a walking food tour in Reykjavik with our awesome guide Ben! After stuffing our faces we did some light shopping and headed north for the 1st hotel. Day 2 was a sightseeing / hiking while driving kind of day. We stopped for lunch in downtown Akureyri and visited their art gallery and cathedral before driving east towards Lake Myvatn area for 2 nights. Day 3 was JAM PACKED with a wake watching tour in Husavik then loop around the peninsula to see Dellfoss and other sites along the way, ending with a nice soak at the sulfur baths and steam rooms in Lake Myvatn. Day 4 was long but we visited the author Gunnar Gunnarson's farm and cultural house, hiked great heights to see beautiful waterfalls, drove off road to see basalt column formations, and traveled through the East Fjords before settling in for the night at a cute spot in Breiddalsvik. Day 5 poured so our original ATV tour was canceled, but thankfully Rinolda was able to reschedule it for Day 7. It was nice having her so we didn't have to worry about what we would do that day in it's place or finding a new time to slot it in. Day 6 we visited the Diamond Beach and Glacier lake as well as hiked on a glacier. That was strenuous and a little above my ability but the guides were gracious and we were able to make the best of the situation. Day 7 was probably my favorite day of the whole trip. After a great night in Vik, we started strong with a visit to Skool Beans Cafe run by ex pat Holly, then had a BLAST ATVing on the black sand beaches with our guide Max, ultimately ending the day in Gullfoss with their famous geyser and great waterfall. The Gullfoss Hotel staff was phenomenal! Day 8 we kicked things off with snowmobiling on a glacier, which was absolutely wild. We also stopped at Estaduir II family farm for the freshest burgers I've ever had and ended the night with a walk around downtown Reykjavik to see the viking boat sculpture and yellow lighthouse. Day 9 our final morning in Iceland Rinolda didn't disappoint. She gave us the option of a direct path to the airport or a 2.5 hour ride around the peninsula stopping at geothermal sites, lighthouses, and other natural wonders, before returning our car & heading to the airport. Well, I'm sure you guessed which route we took. So as the title proclaims - this was our Iceland on the go adventure! Jam packed with sites, hikes, activities and fun we won't forget!

Activity Review
Reykjavik Food Walk
Reykjavík

Great food & guide. Ben was knowledgeable and fun to hang with. The food choices were diverse and delicious.

Quality of Experience
The other guests were sociable and the food delicious.
Guides, Drivers and Staff
Ben was great and extra accommodating for my friend who was gluten free.
Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on May 14, 2022

Thanks a lot for your feedback! It was my pleasure to work with you!

Classical Greece 2022
Greece | May 5 - May 13, 2022

Judy
Judy T.
Saint George, UT | Reviewed on May 14, 2022
Our trip to Greece was one of the best trips we have ever taken. Chris and his team provided an amazing experience. Our guides, Kiki, Penny, and Ares in Athens/Delphi and Elias in Nafplio (please forgive me if I have misspelled names) were informative, fun, and considerate. Drivers were prompt, safe and offered options for stops and other areas of interest along the way on longer trips. Constantine was particularly kind and charming. It is hard to choose a most memorable place or experience.... Read more

Our trip to Greece was one of the best trips we have ever taken. Chris and his team provided an amazing experience. Our guides, Kiki, Penny, and Ares in Athens/Delphi and Elias in Nafplio (please forgive me if I have misspelled names) were informative, fun, and considerate. Drivers were prompt, safe and offered options for stops and other areas of interest along the way on longer trips. Constantine was particularly kind and charming. It is hard to choose a most memorable place or experience. The archaeological sites were those we have heard about all our lives and to see them in person was awe inspiring. The food tour was great fun and taught us so much about Greek culture and everyday life. Noble Suites in Athens was the perfect place to stay. The location was convenient and Mariane was a gracious host, always concerned for our comfort and happiness.

Local specialist: Chris Leontopoulos

Booking was effortless, Harris listened to wh...
Italy | Apr 24 - May 2, 2022

L
Lynn L.
Canada | Reviewed on May 14, 2022
Booking was effortless, Harris listened to what we wanted and delivered an amazing experience. Of course, there are always things to improve on. Loved the small group tours in Rome, more of an experience when you can interact with the tour guide. The Musto B&B in Naples was lovely however, no elevator access and 3 flights of stairs (although they claim it is the 1st floor???) A bit much when hauling heavy suitcases! The tour of Pompeii was fantastic as we had our own guide, very... Read more

Booking was effortless, Harris listened to what we wanted and delivered an amazing experience. Of course, there are always things to improve on. Loved the small group tours in Rome, more of an experience when you can interact with the tour guide. The Musto B&B in Naples was lovely however, no elevator access and 3 flights of stairs (although they claim it is the 1st floor???) A bit much when hauling heavy suitcases! The tour of Pompeii was fantastic as we had our own guide, very knowledgeable! We also enjoyed the Vesuvius wine tasting and lunch! Unfortunately our driver did not know he was also to take us to the crater and instead drive us straight to Sorrento. Loved Sorrento and the boat tours! Again the small boat tours were perfect and definitely the way to go! The location in Sorrento was perfect although we did not need an apartment. Fortunately we had a free day and were able to reschedule the trip to Mount Vesuvius. Thank you for that! We could have saved some travel time taking the train from Naples to Rome for departing rather than driving all the way to Solerno. Not sure why that was recommended? Just a suggestion for the future. It was a great trip with amazing experiences!! Thank you Harris!

Hotel Reviews
Aenea Superior Inn
Rome

This hotel is great when you don’t spend any time in the room. Too much bread for breakfast everyday! It is actually a condo building with the “Hotel” occupying some space. Interesting concept.

Authenticity & Character
Needs work
Location
We could walk everywhere.
Staff
Gave tips at check-on on what to see, very helpful.
Cleanliness & Comfort
Good for the time we spent there
Musto B&B
Naples

The room and staff are lovely. The ground floor is rough and unfinished. There is an elevator, but it does not stop on the 1st floor which is where the B&B is. Three flights of stairs to the 1st floor! Not great with heavy suitcases and no one to assist. We did have help on the day we left though.

Tips for future travelers

Travel light.

Authenticity & Character
Ground floor and elevator access
Location
Easy to walk everywhere.
Staff
Very friendly
Cleanliness & Comfort
Room was comfortable.
Marina Piccola 73
Sorrento

Loved the location, actually did not need an apartment. It was noisy on that side of the building with traffic. Hard to locate reception as just a door and the Hotel name is nowhere to be found.

Authenticity & Character
The tower where the restaurant is lovely with an amazing view!
Location
Right on the Marina with little shops and restaurants handy. Easy walk to town centre.
Staff
They were all wonderful!
Cleanliness & Comfort
Very clean and had everything we needed.
Activity Reviews
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Small group was perfect!!

Quality of Experience
Very knowledgeable
Guides, Drivers and Staff
Guide only as walked to Collosseum
Transport
N/A
Vatican Guided Tour
Vatican Guided Tour
Rome

Small group was appreciated

Quality of Experience
Amazing!
Guides, Drivers and Staff
Driver was late but we arrived in time.
Transport
Cars clean and driver’s dressed well and know the area
Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Replied on May 15, 2022

Hello Lynn,

Thank you very much for taking some time to write a review!

We really appreciate your feedback about this trip and we will try as a team to be better and better every day. I hope that you had a great time in Italy and you enjoyed your trip. We trying our best for your best services so you could take the best memories with you. I will be glad to build together an other trip to Italy or Greece in the future!

Best wishes,
Harris

Our Food Tour and Versailles. Great! But...
France | Mar 29 - Apr 12, 2022

Carolyn
Carolyn H.
Portland, OR | Reviewed on May 13, 2022
Our Food Tour was terrific. The Versailles Tour was also a success. Wish we could have stayed longer to explore the huge garden. The Seine Cruise was a mess. The directions to collect tickets were wrong. We ran from Pier to Pier at least 4 times until someone in upper management finally took pity and worked us through the scan and get to hop on the boat. The Mont St. Michel tour was where we really had problems. We were on an almost full coach and everyone but us were provided a headset... Read more

Our Food Tour was terrific. The Versailles Tour was also a success. Wish we could have stayed longer to explore the huge garden. The Seine Cruise was a mess. The directions to collect tickets were wrong. We ran from Pier to Pier at least 4 times until someone in upper management finally took pity and worked us through the scan and get to hop on the boat.

The Mont St. Michel tour was where we really had problems. We were on an almost full coach and everyone but us were provided a headset and audio for the Long Journey. However Valentine booked us, we were transportation only. All that countryside and no history or awareness of what we were seeing. Those with the headsets purchased online with Viator so paid much less but got much better value.

For the price we paid I expected more concierge service from Valentine. The suggestion was to use the City Map app and we allowed plenty of time to walk to the tours but the Arc de Triomphe area from the app kept us going around and around. It would have been a higher level of service to reach out to us on our first day. Ask if we had questions. No sleep and automatically tuning into the process to hop on the subway or bus could have been resolved with a suggestion to take an Uber the first day since it was a walking tour. We had no idea the distance to travel and the narrow streets and many turns needed to take if walking.

To finish our extension we were to do a biking tour. It was 35 degrees and we were not prepared with outwear that fit that temperature. We reached out to Valentine responded with a request to cancel which she responded was not allowed. So that meant I needed to communicate with the Bike Tour Company and they were able to allow for a credit which I can now provide for guests visiting in July. This should have been the concierge service provided for a custom itinerary.

I don't believe Valentine knew enough about Paris to create this itinerary. The price did not match the level of service we received. I believe booking online with Viator would have provided the same level which was a huge disappointment. The phone service, we seemed to reach one fellow over and over who did help to answer our questions.

I am sad I am not able to recommend your company. The automation, texts, itineraries were state of the art. But in the end would I have been able to use you for my clients and my agency receive a commission, that I never did get an answer. And I do not see Valentine's level of service as one I expect for my clients.

Local specialist: Valentine (Do not use) Julien

Had a great trip that Mieke had only a short ...
The Netherlands | Apr 25 - May 3, 2022

Anthony
Anthony K.
Bushnell, FL | Reviewed on May 13, 2022
Had a great trip that Mieke had only a short time to prepare for us due to our cruise cancelling at last minute. Very easy to work with and great communication. Read more

Had a great trip that Mieke had only a short time to prepare for us due to our cruise cancelling at last minute. Very easy to work with and great communication.

Hotel Review
Suitehotel Posthoorn
Monnickendam

Very nice staff and beautiful old hotel. If you enjoy 4 or 6 course meals you will love this place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Flower bulb & Keukenhof excursion
Flower bulb & Keukenhof excursion
Scheveningen

Very beautiful exhibition and our guide was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Thank you Maarten!
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on May 13, 2022

Thank you for your wonderful review! We have loved hosting you here.
Wishing you all the best, and maybe till next time :)

Enchanting Norway
Norway | May 1 - May 6, 2022

Lee
Lee R.
Beverly Hills, CA | Reviewed on May 13, 2022
Norway in a Nutshell was easy to follow and all the connections went very well.
The hotels on the intinerary were excellent. I especially enjoyed all the breakfasts at each place. The Clarion in Bergen was outstanding. And the added bonus was that dinner was included. I stumbled across a troll forest as well as a lovely lake at the top of the funicular in Bergen.
The hotel in Flam oozed with charm. Julia went over and beyond to make sure my experience was great. I bet she even... Read more

Norway in a Nutshell was easy to follow and all the connections went very well.
The hotels on the intinerary were excellent. I especially enjoyed all the breakfasts at each place. The Clarion in Bergen was outstanding. And the added bonus was that dinner was included. I stumbled across a troll forest as well as a lovely lake at the top of the funicular in Bergen.

The hotel in Flam oozed with charm. Julia went over and beyond to make sure my experience was great. I bet she even planned all the gorgeous Spring flowers such as tulips, daffodils and hyacinth in Oslo. I saw so many wondrous sights and who knew that Norway had so many waterfalls. It was a wonderful experience and I would definitely use KimKim again to plan another adventure.

Local specialist: Julia Plaschke
Julia
Julia Plaschke
Local specialist in Kristiansand | Replied on May 30, 2022

Hi Lee, I am glad you had an amazing time in Norway!

All the best,
Julia

Austin in Ireland ...
Ireland | Apr 27 - May 5, 2022

G
Gary J.
Plano, TX | Reviewed on May 12, 2022
Austin was great to work with. He was patient with us, made recommendations and everything came together as planned. He made all hotel arrangements, rental car, etc. We hooked up with him in Dublin for a walking tour of almost two hours, which was very informative. Loved the trip and will consider kimkim again. Read more

Austin was great to work with. He was patient with us, made recommendations and everything came together as planned. He made all hotel arrangements, rental car, etc. We hooked up with him in Dublin for a walking tour of almost two hours, which was very informative.

Loved the trip and will consider kimkim again.

Hotel Review
Tivoli Dublin Staycity
Dublin 8

This place was perfect. Brand new basically and had everything we needed including laundry facilities. Had a small suite which really made it nice. Definitely would stay here again.

Authenticity & Character
Location
Walking distance to most things.
Staff
Cleanliness & Comfort
Activity Review
Guided Walking Tour of Dublin
Guided Walking Tour of Dublin
Dublin
Quality of Experience
Local specialist: Austin Rock
Austin
Austin Rock
Local specialist in Dublin | Replied on May 18, 2022

Hi Gary it really was great meeting you all I so enjoyed all your company. I am delighted the trip was everything you hoped for.

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.