Kimkim Trip Reviews

So my friend who was on the same trip - Stephen Woodward did an extensive review and we set the ratings up together. Basically it was a fantastic trip and i can only recommend it. If you want more details please look for his review

Overall a great experience once we got there. Some of it seemed too rushed. We should have selected a higher tier accommodation as the Tokyo and Osaka hotels were in less desirable areas, especially the Osaka Candeo Hotel, which was on a street strewn with garbage everywhere. The Tokyo hotel in Shinjuku was almost as bad. These were the only two areas in all of Japan that we visited where there was litter and garbage on the streets, but the Osaka one was by far the worst. It was disgusting.

Fantastic trip with the help of Raquel and her colleagues. We had many moving parts with friends joining and leaving our trip at different points. Everyone came together seamlessly!😊
There was a wonderfully informative walking tour of Lisbon with Alix. The driver from Lisbon to Porto included wonderful sights like the town of Obidos, the surfing museum at Nazarre, and a lovely and tasty lunch spot.

Porto was great, starting with a Port tasting our first night. The Douro Valley tour with Gustavo was amazing. We had a walking tour of vineyards and sights with Carlos who really made the area come alive. Gustavo made sure to learn what we like to eat and took us to just the right restaurant, and then on to a wonderful winery tour and tasting.

We had a wonderful tour of French Basque Country with Jaime, even getting to see the town in which he grew up. A walking tour with Geza in Madrid hit the highlights-there’s so much to see! And a guided tour of Toledo was incredible. Such an interesting city so near to Madrid nd so different. Plus our guide provided great shopping opportunities!

Rounding it all out was an amazing Flamenco show our last night. Our agent thought if so many experiences we would never have thought of ourselves. We have taken several other trips to Europe in the last few years. We often schedule excursions once we get there using various apps and websites. Kimkim’s variety and quality of experience far surpassed what we’ve put together ourselves.

Hotel Reviews

7 Islas Hotel

Madrid

This is right off the Gran Via but it doesn’t feel that way. It has the look of an old property that has been tastefully updated with flare. Rooms are good-sized. Very clean. Wonderful breakfast and good bar serving drinks and lights fare in the evening. A relaxed and sophisticated atmosphere.

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Cleanliness & Comfort

Portugal Boutique City Hotel

Lisbon

This is a lovely boutique hotel on the edge of the Baixa and the Old City. The staff is very helpful and friendly. They made me feel special, and tracked me down in the breakfast room when I was late for an excursion pickup (my fault). The breakfast was delicious and very fresh. At night the bar was a good place to have a glass of wine and chat with other guests. I would definitely stay here again!

Authenticity & Character

It is hidden away near a neighborhood and close to a Plaza. The street is quiet and there are neighborhood shops and small restaurants. Not a touristy location.

Location

Staff

Very friendly. Knew me by sight my second day. Found me when I was late for an excursion pickup.

Cleanliness & Comfort

Activity Reviews

Get to Know Lisbon with a Local

Lisbon

The walking tour of Lisbon with Alex was fabulous. As a local, he clearly knew the area and had connections with other locals, which enriched the experience. His familiarity and rapport with the community made the tour feel intimate and authentic. Highly recommended for anyone wanting to truly understand Lisbon.

Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid

Madrid

The day trip to Toledo was outstanding. Everything went smoothly, from the clean and timely train to the easy navigation of the train stations. Toledo was a charming city, and our guide, who was very knowledgeable having grown up there, enhanced the experience greatly. I would highly recommend a day tour to Toledo for anyone visiting Madrid.

Private Day Excursion: Sintra, Cascais & Estoril

Portugal

The excursion to Sintra was disappointing. The guide was not up to par and did not allow space for questions or interaction. The tour of Pena Palace was overcrowded, and the audio guide was ineffective due to guards rushing us through, so the audio did not match what we were looking at. The restaurant for lunch seemed to be a conflict of interest as it was owned by someone associated with the excursion company, and the meal was mediocre. Overall, I felt it could have been time better spent in Lisbon.

Day Excursion to Douro Valley: Wine Tasting & Hiking Routes

Porto

Gustavo was a great driver and made sure to take good care of us. He asked what we wanted to see, foods we liked so he could get the right lunch reservation, and told us about the valley, the river, villages, and more. He worked well with our hiking guide as far as timing and drop off and pickup. When we took a little long in the hike, he easily adjusted so we got to lunch in time. Our hike with Carlos was astounding. Hiking down from the top of a hill through vineyards hundreds of years old is an incredible experience. There are beautiful old stone walls, slate supports for the vines, twists of plant material to secure the vines,. These are things we would have missed completely from a car. We walked by shelters for the workers to take their siestas-which they need working from dawn to dark. We were so glad we did this. The vineyard visit at the end of the day was great. It’s one of the few that still crushes some grapes by foot. It was fun to see the granite vats where that’s done. And the wine, of course, was incomparable. This was one of those perfect days from beginning to end. At the restaurant we even ran into a group celebrating a 65th birthday. They shared champagne with us and we sang Happy Birthday to the birthday girl.

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Guides, Drivers and Staff

Transport

I am just returning from a ten day trip to Croatia with nine amazing women and a top notch tour leader, Antonia.
Antonia listened to all our wishes for this journey and went over and above to make sure we each had something from our list on our trip. She provided us with private transfer to and from the airport . Our accommodations at the Boutique Hotels were all beautiful, the restaurants she had made reservations at were wonderful and included local dishes that were so yummy! We traveled in a spacious, comfortable, clean, air conditioned private vehicle that transported us down the coast from Zagreb to Dubrovnik. We had a private walking tour with another of Antonia's guides through the enchanting Plitvice Lakes National Park region with its' glassy emerald green lakes. From there we traveled to Split where we had a private walking tour, tasted local wines and took a ferry catamaran to the Croation island of Hvar where we toured the island with yet another wonderful guide who also shared with us his family-owned vineyard. We sipped on wine from his vineyard and delighted in his wonderful lavendar oils his family makes. The next day we traveled to Ston where we stopped and had lunch, then to Dubrovnik. Each stop we were given private tours that included history and stories of this beautiful country. Each of our guides were filled with wonderful stories and memories that and included history of their country that they shared with great pride. I wouldn't hesitate to recommend using Kimkim for any trip you may want to make and especially Antonia and her guides. They were professional and tuned in and committed to providing you with the best experience for your personal trip!

Activity Reviews

Hvar Day Trip from Split

Croatia

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Private Walking Tour of Plitvice Lakes National Park

Croatia

spectacular! magical

Quality of Experience

great guides. engaging fun

Guides, Drivers and Staff

driver was awesome, guides were consistently wonderful. great stories very personable

Transport

I enjoyed exploring Amsterdam and Haarlem. The art, tulips, the atmosphere and the people were all quite enjoyable.

I have nothing but great things to say about Arianna and Kim Kim. I am so happy I came across this company to help plan our 14 day trip to Italy. We started North and worked our way across the country to the South. From the first step to the last step Arianna was a dream to work with. She took into consideration every detail from budget, to our likes to dislikes, and making our time worth every second. The hotels were great location, clean, and friendly staff. Our excursions were perfect for our needs. We aren't huge history fans but Arianna made sure we saw the most important ones and signed us up for tours that didn't take up to much of our time but informed us with the important details. She fit in the perfect time for down time for us to explore on our own. She had transportation set up perfectly weather it was a private transportation, a water taxi or high speed train we always knew exactly what time and where to meet and go. Arianna was great with giving us suggestions on things to do on our own during our free time and then places to eat as well. I also LOVED having the gently reminders everyday through the WhatsApp. They text you the night before with the plans of the next day along with the tickets if any are needed and the meeting points of the transportation or tours. The text line is great to have during the trip with any questions that may pop up during your trip, they always had someone to respond to my message. Like I have said from the beginning I have nothing but great things to say about this company and Arianna. I cant wait to work with them in the future on our next trip :)

Hotel Reviews

Ca' Pozzo Inn

Venice

LOVED this hotel, great location, great breakfast, room was comfy and clean, and loved the set up of the hotel parts of it was outside just neat set up.

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N4U Guest House

Florence

Great location! Staff was good but dont speak much English. The breakfast was good and room was very comfy and clean.

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Bettoja Massimo d'Azeglio

Roma

Larger hotel but great location to train station but kinda far from the stores.

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Naplesuite B&B

Naples

This hotel was great location, super friendly staff, and clean. Also loved the breakfast choices, you ordered the day before what food you wanted from the menu and they would deliver it to your room at the time you request.

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Maison Kalea

Sorrento

Staff wasn't the friendliest and the beds they only put two twins together but they didn't have a great bridging system to connect to two beds so they would easily split apart. Breakfast was good but kind of awkward as they sat there and watched you eat.

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Activity Reviews

Venice Walking Tour with St. Marks Basilica Access

Italy

This was so informative and didn't realize we were the only ones in the group so it was nice that it was small and we got to ask all the questions. It was so nice to skip all the lines too!

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Guides, Drivers and Staff

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Chianti Full Immersive Wine & Olive Oil Experience

Florence

Loved exploring all 3 wineries and learning about the olive oil process.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Train Tickets Florence > Bologna and viceversa

Italy

Transportation was smooth and was able to do it on our just fine.

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Bologna City Center Food Tour

Italy

Loved this food tour but the portions were huge so was very stuffed after and you feel bad leaving any food behind. It was a great tour!

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Colosseum & Ancient Rome Tour with Roman Forum

Rome

This is a very cool experience you must do! Lots of history given during this tour.

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Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica

Rome

This was a great experience but beware your mind will be mush at the end with all the information you are given.

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Naples Pizza Making Class

Naples

This was an okay class I didn't love it as we all had to make the same pizza you didn't get to customize the pizza.

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Full Day Tour to Pompeii and Vesuvius from Sorrento

Italy

This was a very cool experience to walk the active volcano Vesuvius but beware its not an easy hike at all.

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Exclusive Capri Boat Tour from Sorrento

Italy

Loved everything about this excursion. Make sure you bring cash or card to do the grottos

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We loved working with Hamza, Said and everyone at Original Travels, which is based in Morocco. We were fortunate to be connected to them via KimKim. We learned so much about the history of Morocco from our wonderful driver Mustapha who beautifully navigated the country's driving craziness. We also really liked all the lovely accommodations that were selected for us. The team at Original Travels really listen to what we wanted and delivered 100%.

Activity Review

Hammam Ino at Ksar El Kabbaba

Skoura

Ksar El Kabbaba is Luxury at the highest level at a price many can afford due to its location in the middle of nowhere between Marrakesh and Merzouga. Run, don't walk to stay here. The hamman is the best we have ever experienced. The cooking class under the 250-year-old olive tree is phenomenal. The pool is gorgeous. The staff is so nice.

Quality of Experience

Guides, Drivers and Staff

The itinerary made by Irenne was amazing, she understood what I wanted, and she made it for me. overall, I am very happy to work with her.

Activity Review

Turda salt mine and Cluj

Romania

Quality of Experience

Guides, Drivers and Staff

Transport

Good news: Every guide, without exception was great- knowledgeable, friendly giving plenty of info, but not overdoing it. Kudos to all!

The Athenaeum was superb. In retrospect, it would have worked out fine to stay there for the whole trip. The staff, especially the two concierges were great, and went out of their way to help us. I can't say the same for the Hoxton. Reception, which included the dining area, was very noisy. The room was small (not a "Roomy Room" as described an pictured in the photograph), no washcloths, no luggage stand. An electrical switch, which we brought to their attention, went unrepaired for the entire visit. On the last full day, the room was unattended, and we had to order towels. The reception staff was friendly and helpful, as were the wait staff in the restaurant.

One glitch - our name wasn't on the two Rabbie trios., but Nic's was. Took a bit to get that sorted out on the first trip, so we were prepared on the second one.

Time was a a scheduling problem on two occasions - we just couldn't fit in the Music Museum. We wish we had more time and energy when we went to Greenwich. Having Cutty Sark tour between the Maritime Museum and the Observatory didn't work, because of the walking back and forth. Perhaps the Maritime Museum and Observatory should have been back to bac, since they are close to each other.

Restaurants - we had incredible (but expensive) meals at Scotts, J. Sheekey, and the Seabird on the 14th floor at the Hoxton. Masons Arms was good. To ur regret, we were unable to go to the Swan, Lore of the Land, and Duck & Waffle - perhaps next trip.

All in all, Routescape/ KimKim was a great company to work with, and Alex and Nic did fantastic work. We would recommend you to any one. Great trip, and well planned!

Amandine and the KimKim team created an incredible 10-day finish to our French trip this Spring. They led us from our starting point in Strasbourg to Lyon, Aix-en-Provence, Carcassone, Toulouse and wonderful places in between. Amandine keyed in to our traveling style and personal interests to craft a wonderful journey filled with history, art and food. Our connections and transfers were seamless, and the hotels were well matched to our active travel style. All of our hotels were located in center-city locations, walkable to everything.

We are especially grateful for Amandine's careful time management. Our trip was packed full of both private and small-group tours. Her scheduling of trains, and car transfers was spot on, allowing us to maximize our time enjoying France, and minimize time spent arranging and waiting for rides. All of her drivers texted us in advance, creating easy pick-ups at train stations and hotels.

Hats off to Amandine and her team. They took the stress out of our travel, leaving only good memories for us to savor. We'll be back!

Ken and Nancy Behles

Our trip was fantastic thanks to the expert planning of kimkim's local specialist - Valdis, and our INCREDIBLE guide, Tomas. From a planning perspective, working with Valdis made organizing and planning our trip simple and easy, especially since he took care of almost all the details and was sure to incorporate our group needs/preferences into the itinerary planning. He also was responsive to changes in our itinerary when we decided to extend a day because we were enjoying our trip so much! Valdis was excellent at building a trip that was easy to take, easy to enjoy, and easy to relax on!

Most importantly though, Valdis chose an excellent guide to show us around Lithuania. Our guide Tomas went above and beyond to ensure our trip was a 10/10 experience. From a professional perspective, Tomas was an extremely thorough and effective guide. He was able to teach us so much about Lithuania and all that we were seeing and he showcased his extensive knowledge by being flexible with our interests and itinerary. Tomas also went above and beyond to acclimate us to every area we went to, having not only knowledge of the history and legacy, but also of great places to eat and locals only tips for seeing the best parts of the cities we visited. On a personal level, we really enjoyed spending time with Tomas on our trip! He was friendly, kind and a joy to have with us. His company on our trip was a highlight for the group! We could not have imagined a more perfect guide for us.

Hotel Reviews

Park Hotel Siauliai

Siauliai

Really enjoyed our stay at this hotel! In a quiet part of town just off of the city park -- making it a relaxing place to stay! We loved the breakfast and the hotel amenities, including the sauna! Rooms were comfortable, clean and spacious. A really relaxing hotel with great service and comfort. Of note is that there is no elevator and there are many stairs -- it was no problem for our group, but could be for others.

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National Hotel

Klaipeda

Great hotel! Comfortable rooms and friendly staff. Love the made to order breakfast and full buffet that is included. Location is also great!

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Hotel Daugirdas Old City

Kaunas

Nice hotel with comfortable rooms! The rooms are a bit outdated but very spacious and comfortable. Great location once construction in the main square is finished.

Authenticity & Character

Location

There is construction in the main square that made it not as desirable, but when it is complete this hotel will be in the perfect location!

Staff

Cleanliness & Comfort

Neringa Hotel

Vilnius

Great hotel! Modern, sleek and comfortable! A highlight was the breakfast and the rooftop terrace. Perfect location for anyone visiting Vilnius.

Authenticity & Character

Sleek, modern, comfortable hotel with great rooftop bar.

Location

Perfect walking distance to Old Town and main government sites.

Staff

Staff was friendly, professional and helpful!

Cleanliness & Comfort

Activity Review

The Curonian Spit tour

Neringa

By far one of our favorite days of the trip! Would not skip this excursion and would even go back to stay on the spit for longer. We really enjoyed exploring the diverse landscape, learning about the traditions of the spit, and enjoying the nature.

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We had an excellent time in Norway, touring the fjords around Bergen for about a week in early May 2025. We had asked for nicer, smaller hotels, small village culture, outdoor activities, and no driving. Mar and Fenne really delivered a well-organized, interesting itinerary! We stayed in Bergen, Flam, Solvorn, Balestrand, and back to Bergen. Highlights: a great walking tour in Bergen led by Sol. The funicular, the fish market, and the harbor in Bergen. The train to Flam. The RIB boat tour with Robbie at FjordSafari, the Waterfall Hike, and the Floating Sauna in Flam. Followed by a casual smash burger at the Garden Café at the Hostel. The bus and ferry to Sogndal and Solvorn. Dinner at the Walaker. The ferry to the Stave Church in Ornes. In Balestrand, the open-boat fjord tour and e-bike glacier ride with Captain Tor, and the Cider tasting/lunch were outstanding. Just walking and hiking in the area can be nice. And the long, beautiful ferry back to Bergen. The Opus VI in Bergen and the Walaker in Solvorn are particularly excellent hotels. We can also highly recommend the Italian restaurant Villani, on Skostredet in Bergen (near the Opus VI). All in all, KimKim set up a great trip for us.

Hotel Reviews

Walaker Hotel

Solvorn

Solvorn and the Walaker are a must-see. Dinner was excellent. Hotel Service was outstanding. We had a chance to meet the current owner Walaker.

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Flåmsbrygga Hotel

Flåm

Average at best. Poor service at the desk. Nice location.

Opus XVI

Bergen

The Opus VI hotel was beyond compare. Great rooms, service, breakfast and bar/lobby. Maybe the best in Bergen.

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Activity Review

Cultural Walk with a Local

Bergen

Sol led us on a very nice walking tour of Bergen. Highly recommended tour and guide.

Quality of Experience

Guides, Drivers and Staff

We had a wonderful time in Turkey and Berat and team made it seemless and easy. Working with Berat to plan the trip was easy as she gave great suggestions, had timely responses, and was there to help when needed. The focus of our trip was Istanbul and Cappadocia and the tour guides we had in both locations were stellar. Informative, bringing historical perspective to life, not overwhelming us with too much information, and helpful in recommending local places to visit, we really enjoyed our time with the guides. In Istanbul the highlights were the various mosques with historical context from Andrew and in Cappadocia the balloon ride was special as was the cooking class and walking tours through the various rock formations. Highly recommend this trip to others!

Hotel Reviews

Millstone Cave Suites

Loved this location and the embiance! Another great breakfast!

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Amira Hotel

Istanbul

Great location with very responsive staff. Breakfast was very good.

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Activity Reviews

Cooking Class in Cappadocia

Cappadocia

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Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys

Cappadocia

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Kaymaklı Underground City

Cappadocia

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Visiting Göreme Open Air Museum (UNESCO World Heritage)

Cappadocia

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Hot Air Balloon Tour at Sunrise

Cappadocia

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Urban Hiking Tour: Strolling around Old City Walls, Fener + Balat

İstanbul

Really liked exploring this neighborhood. A more hip and modern side of Istanbul.

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Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul

İstanbul

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Public Boat Tour on the Bosphorus

İstanbul

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Discover Byzantine + Ottoman Istanbul

İstanbul

A must do and Andrew was a fantastic guide!

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Diana helped us develop a perfect itinerary. Our drivers, Samir Costa, Ricardo, and Ivo were professional and gave us so much information about the area. Bernardo gave an excellent walking tour in Porto. Margarida was a wonderful food tour guide in Lisbon. Highly recommend!

Hotel Review

Hotel Cascais Miragem

Cascais

Beautiful setting. Prime location. Five stars all around!

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Staff

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Activity Reviews

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service

Portugal

Ricardo was such an excellent driver and tour guide!

Quality of Experience

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Transport

Flavors of Lisbon in a Premium & Gastronomic Private Walking Tour

Lisbon

Margarida made this tour so fun and interesting!

Quality of Experience

Guides, Drivers and Staff

Porto's Historic Odyssey on a Private Walking Tour

Porto

Bernardo was excellent!

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Guides, Drivers and Staff

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

Samir Costa was an excellent tour guide. He went above and beyond to meet our needs.

Quality of Experience

Guides, Drivers and Staff

Le

Transport

Hassan was not our local guide. We had a local guide in Marrakesh, Hamid, who was very knowledgeable. He did not feel well so we chose to cut our time with him a little short. Then Moha picked us up at the hotel and took care of us from there and he was fantastic! 5 stars for our time with him. Although our Riad in Fes was amazing, next time I would choose one that is closer to the Medina center and one that serves alcohol. Finally, when we were planning the trip, I would have loved for you to suggest that we drive from Fez to Casablanca on the last day and fly to Madrid from there. There are no direct flights from Fez to Madrid so we had to leave our hotel at 4:50 am in order to catch our 7:25 am flight (which was delayed 5 hours). It connected through Casablanca. So if we would have driven to Casablanca in the morning, we could have gone to the mosque and then caught a nonstop afternoon flight to Madrid.

We were glad we switched the private cusco tour to the first day...

Otherwise trip was great and a good blend of personal and tour time!!

Many thanks for being flexible and working around schedule changes.

Thanks! Mariah

We enjoyed the simplicity of having transportation pre-arranged and tours booked. The day trip to Apokoronas villages was great. Our guide was excellent, we toured cheese factory and saw several towns, and we had a nice lunch at the end of the tour. The highlight of our trip was the all-day private tour and boat trip with Roussos as our guide. We thoroughly enjoyed swimming to the beaches and wine tasting at the monastery. It was a great day. In Athens, the Ancient Athens mythology and acropolis walk was the only tour that we did not like quite as much. Our guide was very nice, but the tour went really slowly and we felt that we missed a lot of history along the way. This may have been specific to this guide.

Our hotels were clean and nice with good locations, however we did end up getting 2nd rooms at the last minute due to the small nature of the room (not unexpected in Europe, but we felt the room would be crowded with 2 of us).

We will plan to use KimKim again in the future.

We had an amazing trip to Greece through KimKim. Five stars to Loannis for starting us out, but five stars also to Lea for following through to the end with the details! We especially appreciated the webinar on the Peloponnese KimKim offered as we were planning. It helped us refocus our itinerary and we were so glad we did. We really enjoyed the sights, activities and people of Outer Mani. This was our second KimKim trip and both have been great.

Eleanor did excellent planning fir our tour and she is very professional

Hotel Reviews

Grand Josun Busan

Great locstion

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Centara Grand Hotel Osaka

Osaka

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Cerulean Tower Tokyu Hotel

Tokyo

Location

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The Thousand Kyoto

Kyoto

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SIGNIEL SEOUL

Nice hotel with very modern facilities, staff was very nice and humble.

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Location

Center in downtown

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Activity Reviews

Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience

Seoul

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Food

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Seoul Han River Moonlight Music Cruise

Seoul

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Full Day Seoul City Tour with Gyeongbokgung Palace and Bukchon Hanok Village

Seoul

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Full Day Gyeongju Tour with Bulguksa Temple and National Museum

South Korea

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Gamcheon Cultural Village, Songdo Sky Walk and Jagalchi Fishery Market Tour

Busan

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Full Day Haedong Yonggungsa, Haewundae Beach and Traditional Market Tour

Busan

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One Day Miyajima Island and Hiroshima Tour

Japan

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Arashiyama Bamboo Grove, Sagano Scenic Railway & Tenryuji Temple

Kyoto

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Nishiki Market Food Experience

Kyoto

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Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji

Japan

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Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

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Tokyo Night Foodie Tour in Shinjuku

Tokyo

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Food

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Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park

Tokyo

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Full Day Tokyo City Tour

Tokyo

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Nadine was very helpful and really kind, but things didn't go as smoothly when she was gone during part of our trip. The most unhelpful incident was when I asked about tipping our Amsterdam driver: the response came after our last interaction. I have asked Nadine to please give Albert an additional sum (40 or 50 euros) before finalizing our account. I have not heard if that has happened.

I did not like the KimKim computer system. I used it at home on my MAC book, but took only our iPad and iPhone with us. Accessing tickets and a whole lot of past messages was not easily done on the iPad, and not at all on the iPhone during our times away from the hotel. Plus, I had to print each ticket for everything before leaving home since I could not put tickets on my iPhone. That took much time and organization on my part. Sometime please use the system as if you were a tourist. You'll see accessing the notes for individual day events requires you to scroll thru the entire system to find the note. I also had to create a separate Excel spreadsheet, as the summary report provided did not have enough information on it.

What was very helpful was Nadine getting the hotel reservations, two drivers/guide, and making museum (mostly) and train reservations. She also was helpful with canceling the safari event. She was not very helpful with our day trip to Waterloo, but once we got to the town via the train, my husband figured out the bus route and times. It was a worthwhile and interesting trip. Our day trip to Flanders Field arranged by Nadine was excellent and our guide, Lucas, was top-notch. Nadine also suggested if time to see the Mesgad Panorama, and that truly was good to do.

Hotel Reviews

Hotel le Dixseptième

Brussels

This is like an old-fashioned elegant hotel, but it lacks enough business to reach that mark. The breakfasts were individually packaged (ie, yogurt in small containers, not in bowls for self service) and the last day only three customers were there. The woman server told us they do not have a kitchen where they make things.

Authenticity & Character

Location

Great for train, great for walking to restaurants.

Staff

One gentleman at the desk (and filling in for morning breakfast if needed) could use better manners. Others were very good.

Cleanliness & Comfort

Comic Art Hotel

Ghent

Lovely hotel and very nice staff. Poor location as it's getting run down around them. Too bad.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Collector Hotel

The Hague

I truly underestimated the effort to pull our trolley carts from the train to the hotel. While it was only a mile, the stone surfaces of the road made the effort really challenging. We should have been forewarned. One day staff member was extremely rude, but her colleagues made up for it.

Authenticity & Character

Location

Getting there from the train with luggage.

Staff

Cleanliness & Comfort

Accommodation booked by traveler

We stayed at the Renaissance (Marriott) Hotel in Amsterdam and it was very good. My husband booked it with points and I want Nadine to know she can depend on the services of the hotel desk. They were all very helpful with whatever was needed. The hotel too was well placed for all events we did.

Authenticity & Character

Location

Close to much but still gave us walking opportunities! We clocked 8-10 miles daily.

Staff

Cleanliness & Comfort

Activity Reviews

Daytrip to Cheese Farm, Edam and Zaanse Schans

Belgium

Too touristy.

Quality of Experience

Amsterdam - Private canal cruise

Belgium

I should have been told the price...I would not have agreed on that level. We ended up taking a public trip, which was fine. The boat was VERY hard to find. I think Nadine has not been there, as the directions were poor. It said we should pick it up near the mueums, but that wasn't correct. It was walking distance from our hotel.

Quality of Experience

Amsterdam - Van Gogh Museum

Belgium

I guess I had expected more of his original works.

Quality of Experience

Amsterdam - Rijksmuseum

Belgium

Fantastic. We needed 8 hours at least.

Quality of Experience

Amsterdam - Anne Frank House

Belgium

Even better than I had expected. A must.

Quality of Experience

Muiderslot Castle

Belgium

This was really good to see. Glad we added it although I got the impression from Nadine that wasn't usually visisted.

Quality of Experience

Transport

Amsterdam - Resistance Museum

Belgium

Quality of Experience

Amsterdam - Rembrandt House

Amsterdam

Excellent special exhibit also

Quality of Experience

Public Transport Pass Amsterdam

The Netherlands

Really easy to use. We missed it when we left for Belgium!!

Quality of Experience

Guides, Drivers and Staff

Transport