Kimkim Trip Reviews

4.8
Based on 19,612 ratings
Read 19,612 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A taste of Portugal
Portugal | Sep 4 - Sep 11, 2025

Trevor
Trevor H.
Newark, NJ | Reviewed on Sep 14, 2025
From the start to finish the entire trip was incredible! This was our first KimKim planned trip. We found the app very intuitive and user friendly. All accommodations and excursions were as stated and we had no issues with timing or execution. The tours and guides were very friendly, professional, knowledgeable and thorough. It is very apparent the KimKim team had an in depth knowledge of Portugal and ensured our experience was exactly what we asked for. We will definitely use KimKim for... Read more

From the start to finish the entire trip was incredible! This was our first KimKim planned trip. We found the app very intuitive and user friendly. All accommodations and excursions were as stated and we had no issues with timing or execution. The tours and guides were very friendly, professional, knowledgeable and thorough. It is very apparent the KimKim team had an in depth knowledge of Portugal and ensured our experience was exactly what we asked for.

We will definitely use KimKim for future travels.

Hotel Reviews
Estoril Vintage Hotel
Estoril
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sintra Marmoris Palace
Sintra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sapientia Boutique Hotel
Coimbra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Torel Quinta da Vacaria - Douro Valley
Peso da Régua, Vila Real District

5* all the way! You’ve gotta stay here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Sailing Experience
Private Sailing Experience
Cascais

What a day! The weather wasn’t perfect for sailing but the crew made the day amazing! Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 06, 2025

Thank you so much for your kind review, Trevor! I love the pictures you've shared, and I'm so thrilled to hear that your first kimkim experience exceeded expectations and that everything — from the app and accommodations to the tours and guides — went smoothly. It’s fantastic to know that our local team’s knowledge of Portugal helped create the trip you envisioned. I truly appreciate your trust in my team, and we can't wait to see you again in the future!
Coraima

My September Italy birthday adventures trip w...
Italy | Sep 2 - Sep 12, 2025

Lisa
Lisa C.
Newark, NJ | Reviewed on Sep 14, 2025
My September Italy birthday adventures trip was amazing and customized by Giorgia !
Giorgia details my trip with wonderful top tier and private excursions to Naples sorrento capri amalfi coast positano Florence and Venice ! Fast Train ride transportation excursions experience within the trip adventures!
I experienced great help and support throughout my trip with the team from start to finish of trip!
Beautifully done!
Read more

My September Italy birthday adventures trip was amazing and customized by Giorgia !
Giorgia details my trip with wonderful top tier and private excursions to Naples sorrento capri amalfi coast positano Florence and Venice ! Fast Train ride transportation excursions experience within the trip adventures!
I experienced great help and support throughout my trip with the team from start to finish of trip!
Beautifully done!

Hotel Reviews
Hotel Il Guelfo Bianco
Florence

Great services friendly knowledgeable!

Authenticity & Character
Quality of services
Location
Close to all the attractions
Staff
Professional and kind manners
Cleanliness & Comfort
Very good cleanliness and comfortable
Hotel Olimpia
Venice

Friendly services my entire stay was wonderful!

Authenticity & Character
Venetian vibes
Location
Water taxi service at the door of hotel ! Restaurant next to hotel!
Staff
Friendly helpful knowledgeable
Cleanliness & Comfort
Everything was clean and comfortable
Activity Reviews
Discover the City by Gondola
Discover the City by Gondola
Venice

Wonderful experience! Great services professional knowledgeable!

Quality of Experience
Professional and knowledgeable service!
Guides, Drivers and Staff
Kind friendly professional services
Transport
Professional knowledgeable
Half-Day Chianti Wine Experience
Half-Day Chianti Wine Experience
Florence

Great experience friendly kind services!

Quality of Experience
Knowledgeable
Food
Meat , pasta
Guides, Drivers and Staff
Professional kind manners
Transport
Great service professional
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

Barbara B. was wonderful and knowledgeable a pleasure to be with !

Quality of Experience
Professional and knowledgeable
Guides, Drivers and Staff
Friendly great personality
Transport
Knowledgeable and professional
A Day on the Water: Amalfi & Positano by Boat
A Day on the Water: Amalfi & Positano by Boat
Italy

I had private boat cruise for my birthday! The skipper fulvio was the best and made my birthday experience amzing and comfortable! The best personality a joy to with!

Quality of Experience
Professional and knowledgeable
Guides, Drivers and Staff
All was wonderful friendly and knowledgeable
Transport
Professional kind manners
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
The Pearl of the Mediterranean: A Day on Capri Island & Anacapri
Italy

Noemi my guide was wonderful kind manner very knowledgeable professional!

Quality of Experience
Every thing, walking ,exploring ,lunch
Guides, Drivers and Staff
fun great energy knowledgeable
Transport
Experience and knowledgeable
Sorrento Historic Walk with Food & Wine Tastings
Sorrento Historic Walk with Food & Wine Tastings
Italy

Tour guide Luca very knowledgeable professional wonderful personality!

Quality of Experience
Services was great
Guides, Drivers and Staff
Friendly helpful and knowledgeable
Transport
On time services knowledgeable and helpful
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Nov 17, 2025

Hi Lisa,

Thank you so much for sharing this wonderful review and beautiful pictures! 😍
I’m thrilled to hear you enjoyed your trip and had a fantastic birthday in Sorrento on the boat excursion. Thank you for trusting me to plan this special trip—I would be more than happy to help you plan your next adventure!

Warmest regards,
Giorgia

Amazing Experience in France
France | Sep 2 - Sep 11, 2025

Kathy
Kathy B.
Richmond, VA | Reviewed on Sep 14, 2025
Liz with kimkim, helped us design a trip that perfectly matched our interests—and the result was an absolutely amazing experience in France. We especially loved the mix of private and small group tours, along with the diverse range of activities and locations we explored. The trip truly exceeded our expectations. Throughout the planning process, the attention to detail and communication from both Liz and Greg were exceptional. Read more

Liz with kimkim, helped us design a trip that perfectly matched our interests—and the result was an absolutely amazing experience in France. We especially loved the mix of private and small group tours, along with the diverse range of activities and locations we explored. The trip truly exceeded our expectations. Throughout the planning process, the attention to detail and communication from both Liz and Greg were exceptional.

Hotel Reviews
Aparthotel Adagio Nice Promenade des Anglais
Nice
Aparthotel Adagio
Aix-en-Provence

Great location. Very friendly and helpful staff. Very comfortable beds.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Citadines Saint-Germain-des-Prés
Paris

Great location with helpful staff. Beds were very comfortable.

Authenticity & Character
Location
Close to cafes, metro, and within walking distance to key sites.
Staff
Cleanliness & Comfort
Activity Reviews
Private Wine Tour in the Hilltops of Nice
Private Wine Tour in the Hilltops of Nice
Nice

We loved learning about the unique local family owned wineries. Caroline, our guide was so sweet, very professional and made sure all our needs were met.

Self-Guided Beach Day
Self-Guided Beach Day
Nice

Nice is a beautiful place!

Monaco, Monte Carlo & Eze Morning Excursion
Monaco, Monte Carlo & Eze Morning Excursion
Nice

Great overview of Monaco, Monte Carlo, and Eze. Eze was our favorite!

Explore Nice by E-Bike
Explore Nice by E-Bike
Nice

Fantastic way to see Nice!

Luberon E-Bike Adventure: Hilltop Villages
Luberon E-Bike Adventure: Hilltop Villages
Aix-en-Provence

The e-bike tour with Rafael was exceptional! He was extremely knowledgeable and fun. I highly recommend seeing the countryside with this e-bike adventure. This was one of our favorite activities we did in France.

Self-Guided Free Day
Self-Guided Free Day
Aix-en-Provence

What a lovely place!

Versailles Bike Tour
Versailles Bike Tour
Paris

This was one of our favorite tours and activities! I highly recommend seeing Versailles on a bike. Lena, our guide was so friendly and knowledgeable. She made our time together fun!

Private Notre-Dame & Sainte-Chapelle Visit  with Priority Access
Private Notre-Dame & Sainte-Chapelle Visit with Priority Access
Paris

Our tour guide, Sebastian was very knowledgeable, professional and personable.

Private Louvre Museum Visit
Private Louvre Museum Visit
Paris

Our tour guide, Sebastian was very knowledgeable, professional and personable.

Eiffel Tower Summit Tickets
Eiffel Tower Summit Tickets
Paris
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Sep 15, 2025
Kathy-
Thank you so much for your kind words! It was a true pleasure helping you craft this journey through Paris, Provence, and Nice for you. I'm thrilled to hear that the blend of private and small group tours, along with the variety of experiences, resonated so well with your interests. France has so much to offer, and it’s wonderful that you were able to explore it in such a meaningful and memorable way.
Greg and I really enjoyed working with you to fine-tune the details and ensure... Read more

Kathy-
Thank you so much for your kind words! It was a true pleasure helping you craft this journey through Paris, Provence, and Nice for you. I'm thrilled to hear that the blend of private and small group tours, along with the variety of experiences, resonated so well with your interests. France has so much to offer, and it’s wonderful that you were able to explore it in such a meaningful and memorable way.

Greg and I really enjoyed working with you to fine-tune the details and ensure everything felt seamless and personalized. Your openness and enthusiasm made the planning process a joy, and we're so glad the final itinerary exceeded your expectations. Wishing you many more adventures ahead—and we’d love to help again whenever France (or beyond!) calls.
Liz and the Kimkim team!

Nova Scotia Review
Canada | Aug 29 - Sep 7, 2025

Douglas
Douglas A.
South Bradenton, FL | Reviewed on Sep 14, 2025
Andreea was super helpful in setting up our trip and making recommendations. She was responsive during the trip as schedules changed. Read more

Andreea was super helpful in setting up our trip and making recommendations. She was responsive during the trip as schedules changed.

Hotel Reviews
Halifax Marriott Harbourfront Hotel
Halifax
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sea Parrot Ocean View Resort
North Shore

Good location. Room was quite dated.

Authenticity & Character
Location
Easy drive to hiking areas
Staff
Cleanliness & Comfort
Towels, mattresses were quite old
Dundee Arms Inn
Charlottetown

Very nice and great location.

Authenticity & Character
Location
Easy walking to waterfront
Staff
Cleanliness & Comfort
Bedroom fan difficult to operate
MapleHurst Manor Bed & Breakfast
Dorchester

Our hosts were very gracious and friendly and the lodging was great. Breakfast (and the flexibility on when served) were very helpful.

Authenticity & Character
Beautiful, old house with lots of charm.
Location
Easy drive to Hopewell Rocks National Park
Staff
Hosts were absolutely amazing.
Cleanliness & Comfort
Bathroom door would not latch.
Activity Review
Scenic Dinner Cruise on a Solar Boat
Scenic Dinner Cruise on a Solar Boat
Charlottetown

Crowed compartment for guests. Tour did not really approach landmarks closely enough to see

Quality of Experience
Guides, Drivers and Staff
Narrator talked too much and only told stale jokes
Transport
Local specialist: Andreea Pegulescu
Andreea
Andreea Pegulescu
Local specialist in Costa Rica | Replied on Sep 25, 2025
Dear Doug and Deb, Thank you so much for taking the time to share your detailed feedback. It was a real pleasure helping you plan your Nova Scotia and PEI journey, and I’m glad to hear that you found my recommendations and support during your trip helpful. I truly appreciate your thoughtful comments about the hotels and activities, both the highlights and the areas where things could have been better. Insights like yours are invaluable for me and for future travelers, and I’ll be sure to... Read more

Dear Doug and Deb,

Thank you so much for taking the time to share your detailed feedback. It was a real pleasure helping you plan your Nova Scotia and PEI journey, and I’m glad to hear that you found my recommendations and support during your trip helpful.

I truly appreciate your thoughtful comments about the hotels and activities, both the highlights and the areas where things could have been better. Insights like yours are invaluable for me and for future travelers, and I’ll be sure to pass them along to our partners.

I’m delighted that many of your stays had welcoming hosts and charming character, and I also take note of the points on comfort and the dinner cruise experience. This will help me fine-tune recommendations for future guests.

Thank you again for trusting me with your travels. I hope we can plan another adventure together down the road!

Warm regards,
Andreea

We loved Rome and Sicily the best. Itinera...
Italy | Sep 2 - Sep 12, 2025

Pat
Pat W.
Waynesboro, VA | Reviewed on Sep 13, 2025
We loved Rome and Sicily the best.
Itinerary and all connections were great.
No serious issues Guides were outstanding Thanks for a lifetime memorable experience. Read more

We loved Rome and Sicily the best.
Itinerary and all connections were great.

No serious issues

Guides were outstanding

Thanks for a lifetime memorable experience.

Hotel Review
Hotel Villa Paradiso Taormina
Taormina

Breakfast was the best of all hotels and all were terrific. Room was comfortable and in the center of the city. Beautiful views from the rooftop breakfast level.

Authenticity & Character
Great service and great rooms
Location
Staff
Helpful and spoke English
Cleanliness & Comfort
Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Sep 15, 2025

Ciao Pat, grazie mille for your wonderful review!
We’re so happy to hear you enjoyed your time in Italy and that your experience with us was a special part of it. Looking forward to welcoming you back soon.

Everything occurred as promised and planned. ...
Portugal | Aug 31 - Sep 6, 2025

T
Teri V.
Denver, CO | Reviewed on Sep 13, 2025
Everything occurred as promised and planned. Our guide in Lisbon, Philip and our guide in Porto, Celia, were both fantastic. They were knowledgeable and answered all our questions. Our excursions in Lisbon to Sintra and the Pena palace were also terrifically guided. Our unexpected favorite was the Taste Porto tour with Miguel! His enthusiasm and choices for us made the experience deliciously delightful! Read more

Everything occurred as promised and planned. Our guide in Lisbon, Philip and our guide in Porto, Celia, were both fantastic. They were knowledgeable and answered all our questions. Our excursions in Lisbon to Sintra and the Pena palace were also terrifically guided. Our unexpected favorite was the Taste Porto tour with Miguel! His enthusiasm and choices for us made the experience deliciously delightful!

Hotel Reviews
The Editory Garden Porto Hotel
Porto
Location
Walkable but out of the hubbub of the central city.
Staff
They added balloons and cake to our room for my birthday! The pastel de nata at check in were yummy!
Cleanliness & Comfort
MeraPrime Gold Design Hotel
Lisbon

Great location. Friendly staff. Great breakfasts.

Location
Walkable to all the old town areas.
Staff
Cleanliness & Comfort
Activity Reviews
Discover Portugal’s Birthplace: Guimarães & Braga
Discover Portugal’s Birthplace: Guimarães & Braga
Porto

Guide was just ok compared to other guides we had. It also felt a little rushed in the towns.

Quality of Experience
Guides, Drivers and Staff
Transport
Six Bridges Boat Cruise on the Douro River
Six Bridges Boat Cruise on the Douro River
Porto

Relaxing way to see the river coastline. It not very exciting.

Quality of Experience
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto
Quality of Experience
Culinary Highlights of Porto: Food Delights & Bolhão Market
Culinary Highlights of Porto: Food Delights & Bolhão Market
Porto

Our favorite excursion.

Quality of Experience
Food
Guides, Drivers and Staff
Discover Sintra: Quinta da Regaleira & Coastal Views
Discover Sintra: Quinta da Regaleira & Coastal Views
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Go West to Belém by Tuk-Tuk
Go West to Belém by Tuk-Tuk
Lisbon

Very fun. Personable driver. Also flexible but able to make suggestions.

Quality of Experience
Guides, Drivers and Staff
Transport
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Our guide was open to what we wanted to see but also willing to take the lead when we wanted her to.

Quality of Experience
Guides, Drivers and Staff
The Soul of Lisbon: Fado Dinner Experience
The Soul of Lisbon: Fado Dinner Experience
Portugal
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 15, 2025

Hi Teri, thank you so much for your feedback and for taking time to write a review. I am glad everything went as planned and that the guides in Lisbon and Porto: Philip and Celia – made a very positive impression. 😍
If you ever want to return to Portugal (or explore somewhere new: Italy, Spain or Morocco), I’d love to help you plan another adventure. Best wishes! Anita and Espiritu Travel Team

KimKim & Iceland for the win!
Iceland | Sep 6 - Sep 12, 2025

Kip
Kip R.
Memphis, TN | Reviewed on Sep 13, 2025
We recently used KimKim for the first time to map out an anniversary trip to Iceland. Never used the service before (but friends had), but given we’re both busy professionals with zero downtime and knew little about the country … we took a shot on using the service. Fantastic experience! Guòmudur Óli was our local guide and mapped out a perfectly curated trip based on our interests of Art, Food, Hiking & Scenery. We did/saw about 90% of the suggested items and he provided terrific... Read more

We recently used KimKim for the first time to map out an anniversary trip to Iceland. Never used the service before (but friends had), but given we’re both busy professionals with zero downtime and knew little about the country … we took a shot on using the service. Fantastic experience! Guòmudur Óli was our local guide and mapped out a perfectly curated trip based on our interests of Art, Food, Hiking & Scenery. We did/saw about 90% of the suggested items and he provided terrific restaurant choices (both casual lunch spots as well as fine dining). Hardly had to lift a finger except for a couple of dinner reservations. We even ran into a small snag with one of our reservations and he was all over it to ensure things were fixed and went smooth; like your own personal concierge! We plan to use KimKim again for future travel and if you get a chance to partner with Guòmudur (aka Gummi) on a trip to Iceland … do it!

Hotel Review
Hotel Holt—The Art Hotel
Reykjavík

The art. The bar. The staff. All of it was superb! Top notch! Favorite stop on our journey in Iceland. Now … it is a bit older. But the beds were comfy and there was a bit of nostalgia in the place. Sitting in the bar with a handcrafted cocktail near the fireplace admiring the art made for a wonderful romantic moment. Highly recommend!

Authenticity & Character
This place oozes with character. Oozes! Loved it all.
Location
I liked that it was just a few blocks away from the hustle and bustle of downtown … but one can be right back in the middle of shopping in 3-4 blocks. Located in a bit quieter area which is nice.
Staff
Top notch, super friendly. Went above and beyond to ensure we had all of our needs taken care of.
Cleanliness & Comfort
Looks it’s a bit older place … but we were comfortable. Everything was clean. If you’re looking for pristine and modern, this isn’t the place to be. This is warm and cozy and filled to the brim with wonderful art and charm.
Activity Review
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Ok … first things first. Our guide (Martin) was terrific. Absolutely brilliant! Provided good education on the glacier and geography. He just nailed it and made the experience worth it. I’ve never walked on a glacier before so it was a nice experience to get up close and personal with one; scenery is pretty. Now, what you need to know is it’s about a 30-40 min drive to glacier (30-40 minute return as well). The hike is moderate, not difficult … saw all ages out there. However, you do need to be able to climb the equivalent of a few flights of stairs. The cave itself was a bit of a disappointment … more like a large ice cubby. It was interesting in the sense that you get to walk into a block of ice and see all the layers … but the hike in/out experience takes just about 60 minutes or so. I was expecting more of a spelunking experience … this is not that! And that may be exactly what you’re looking for … and, if so, you’ll be delighted.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 13, 2025

Hi Kip!
It makes my day knowing that you had an awesome trip!
I do hope we'll see you back in Iceland again. there's still a lot to discover :)

All the best
Gummi

Our trip to Inari, Lapland.
Finland | Sep 7 - Sep 11, 2025

R
Renee C.
Newark, NJ | Reviewed on Sep 13, 2025
Moonika was great. We shared with her via Zoom the kind of experiences we wanted and everything was pre planned and scheduled for us. She checked in with us numerous times while we were on the trip to Inari which made us feel very comfortable and very well taken care of. When we did have questions about the trip, Moonika responded in an extremely timely fashion. I would highly recommend KimKim and we would definitely work with them again. Read more

Moonika was great. We shared with her via Zoom the kind of experiences we wanted and everything was pre planned and scheduled for us. She checked in with us numerous times while we were on the trip to Inari which made us feel very comfortable and very well taken care of. When we did have questions about the trip, Moonika responded in an extremely timely fashion. I would highly recommend KimKim and we would definitely work with them again.

Hotel Review
Wilderness Hotel Inari & Igloos
Inari
Authenticity & Character
Location
Right on the lake. We upgraded to a lakefront view.
Staff
Cleanliness & Comfort
Bathroom is very small. No way to open windows to let in clean air. Private Sauna is awesome though.
Activity Review
Reindeer & Sami Handicraft
Reindeer & Sami Handicraft
Inari

Very authentic experience. So interesting to meet the owner of the farm and to learn about Sami culture.

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Sep 15, 2025

Hello Renee,

Thank you for the wonderful feedback! I’m so glad you enjoyed your trip to Inari and that everything went smoothly. It was a pleasure working with you, and I’d be happy to help plan another adventure whenever you’re ready.

All the best,
Moonika

The tours were wonderful and so were our guid...
France | Sep 9 - Sep 12, 2025

Christine
Christine M.
Canada | Reviewed on Sep 13, 2025
The tours were wonderful and so were our guides.
Our driver was very nice, but when he dropped us off at the airport to go home, he took us to arrivals because it was so busy. That wasn’t a big problem except he had to leave in a hurry and didn’t tell us how to get to our terminal. another nice driver walked us to the entrance and pointed us in the right direction.
Read more

The tours were wonderful and so were our guides.
Our driver was very nice, but when he dropped us off at the airport to go home, he took us to arrivals because it was so busy. That wasn’t a big problem except he had to leave in a hurry and didn’t tell us how to get to our terminal. another nice driver walked us to the entrance and pointed us in the right direction.

Hotel Review
Hôtel A La Villa des Artistes
Paris
Authenticity & Character
The building next door was under construction.
Location
It was just a little outside of the central area but had wonderful restaurants and cafes.
Staff
Didn’t really interact with the staff much, but the staff during breakfast were very helpful.
Cleanliness & Comfort
Very clean
Activity Reviews
Private Transfer from Paris hotel to Paris Charles de Gaulle (CDG)
France

Further to my previous comments, our driver was stressed about dropping us off so he took us to arrivals and had to leave in a hurry as he wasn’t in an actual parking spot. We were left in a place under construction without any knowledge of where to go. Another driver walked us into the lifts and pointed us in the right direction.

Quality of Experience
Guides, Drivers and Staff
Sacré-Coeur and Montmartre Tour with an expert guide
Sacré-Coeur and Montmartre Tour with an expert guide
Paris

Samy was a great guide and he was very knowledgeable and helped take pictures for us. The area was lovely.

Quality of Experience
Guides, Drivers and Staff
Marais Pastry and Chocolate Tour
Marais Pastry and Chocolate Tour
Paris

Our guide was great, she was very knowledgeable and gave us amazing Paris and France history as we walked and ate amazing food.

Quality of Experience
Guides, Drivers and Staff
Transport
We were able to figure out the metro, but it would have been nice to know that we should consider the metro.
Paris: Illuminations Seine River Cruise
Paris: Illuminations Seine River Cruise
Paris

It’s great to see so many attractions and we went just before sunset - the best time to go so that on the return, you see all the lights. It’s a big boat with a lot of people and you must remain seated. It’s not a tour where you can wander around the boat.

Quality of Experience
Guides, Drivers and Staff
Transport
We bought our own metro pass for 3 days, it was very affordable and made it easy to get around to our attractions.
Local specialist: Amandine Baillarguès
Amandine
Amandine Baillarguès
Local specialist in Marseille | Replied on Sep 16, 2025
Dear Christine, Thank you so much for your feedback! I’m delighted to hear that you enjoyed the tours and that your guides made the experience so special. I appreciate your note regarding the airport drop-off. I’m glad it wasn’t too much of an issue and that another driver was able to assist you promptly. I’ll make sure to share your feedback with our team to help improve communication in similar situations. It was a pleasure organizing your trip, and I hope the rest of your journey home... Read more

Dear Christine,

Thank you so much for your feedback! I’m delighted to hear that you enjoyed the tours and that your guides made the experience so special.

I appreciate your note regarding the airport drop-off. I’m glad it wasn’t too much of an issue and that another driver was able to assist you promptly. I’ll make sure to share your feedback with our team to help improve communication in similar situations.

It was a pleasure organizing your trip, and I hope the rest of your journey home was smooth. We’d love to welcome you back to France in the future for another wonderful adventure!

Warm regards,
Amandine

First time using kimkim, won't be our last
Australia | Aug 31 - Sep 11, 2025

Mark
Mark C.
Seattle, WA | Reviewed on Sep 13, 2025
Great booking tools from kimkim.com. Very quick courteous service from specialist Vicky throughout the process! Great support from her during our time in Australia. Very happy with the quality of the accommodations, tours, and events. Everything went punctually and smoothly. Highly recommend the sounds of silence dinner at Uluru. This was our first time using kimkim and won't be our last. Read more

Great booking tools from kimkim.com. Very quick courteous service from specialist Vicky throughout the process! Great support from her during our time in Australia. Very happy with the quality of the accommodations, tours, and events. Everything went punctually and smoothly. Highly recommend the sounds of silence dinner at Uluru. This was our first time using kimkim and won't be our last.

Hotel Reviews
Sails In The Desert
Yulara

Easy transfer to/from airport. Very nice resort. Great view of Uluru!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Riley
Cairns

Nice modern hotel, great location and view of the ocean

Authenticity & Character
Location
Close to ocean and restaurants
Staff
Cleanliness & Comfort
Activity Reviews
Sydney’s Hunter Valley Wine Tasting Tour
Sydney’s Hunter Valley Wine Tasting Tour
Sydney

Nice tour, just the two of us and driver/guide Paul

Quality of Experience
Nice variety of wineries to experience. Weather was outstanding.
Guides, Drivers and Staff
Paul was a great guide and very safe driver. Engaging conversations throughout the tour.
Transport
Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney

Great half-day tour to see the main sights. Just enough time to see it all. Great views.

Quality of Experience
Guides, Drivers and Staff
Guide was engaging and humorous
Transport
SEIT | ULURU experience
SEIT | ULURU experience
Uluru

Uluru is way bigger than you think. You don't appreciate it until you are standing next to it. Small group tour was intimate.

Quality of Experience
Small group size
Guides, Drivers and Staff
Dmitri was a courteous, conscientious guide
Transport
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia
Quality of Experience
Guides, Drivers and Staff
Scott was a knowledgeable, humorous guide and very safe driver!
Transport
Comfortable
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia

Was a bucket list item for my wife. Lived up to her dreams.

Quality of Experience
Great snorkeling!
Guides, Drivers and Staff
Professional, courteous staff!
Transport
Uluru Sounds of Silence Dinner
Uluru Sounds of Silence Dinner
Uluru

Awesome view of Uluru during sunset and of the night sky. Food was very good. Great service.

Quality of Experience
Night sky in total darkness
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Sep 13, 2025

Thanks so much Mark. I am so glad it lived up to your expectations and you had a great experience all round. It was a pleasure helping you plan your journey.
Wishing you many more travel adventures ahead.
Take Care and All the Best
Vicky

We wanted to see the beauty and character of ...
Iceland | Aug 30 - Sep 9, 2025

Zoe
Zoe C.
Chicago, IL | Reviewed on Sep 12, 2025
We wanted to see the beauty and character of Iceland and Gummy did not disappoint! Our 10 day adventure was just that! From the coast, peninsulas, mountains and waterfalls to relaxing in lagoons and quaint accommodations and hiking on glaciers, caves, and highlands, this was a trip of a lifetime. Gummy took the crazy out of the planning and made our vacation a lifetime memory we will not soon forget. Thank you Gummy and Kim Kim. Read more

We wanted to see the beauty and character of Iceland and Gummy did not disappoint! Our 10 day adventure was just that! From the coast, peninsulas, mountains and waterfalls to relaxing in lagoons and quaint accommodations and hiking on glaciers, caves, and highlands, this was a trip of a lifetime. Gummy took the crazy out of the planning and made our vacation a lifetime memory we will not soon forget. Thank you Gummy and Kim Kim.

Hotel Reviews
Hotel Viking
Hafnarfjordur

Loved this hotel. Felt like we were living in old times.

Authenticity & Character
Although I didn't live in the viking age, the character and feel of the hotel was great
Location
We were close to a harbor and had ocean views.
Staff
Very friendly and helpful.
Cleanliness & Comfort
Although the hotel is very clean and comfortable I would have to ding the bathroom. Extremely small and had strong sulfur smells.
Vík Apartments
Vik I Myrdal

This was an amazing place to stay. As the name states, it was an apartment, very well furnished, spacious and comfortable.

Authenticity & Character
Felt like we were in an Icelandic apartment
Location
Right in the middle of Vik. Amenities across the street.
Staff
We registered at the hotel, and the staff were very accommodating and friendly
Cleanliness & Comfort
Home away from home
Hotel Klettur
Reykjavík

Clean and comfortable, however, we could not have our curtains open in our room due to the apartments across the alley being able to look in.

Authenticity & Character
Pretty traditional hotel
Location
Very close to downtown Reykjavik
Staff
We didn't find the staff particularly helpful of friendly
Cleanliness & Comfort
Very comfortable.
Ofanleiti Cottages
Westman Islands

We found this accommodation very small for a family of 3.

Authenticity & Character
Definitely authentic.
Location
Close to town.
Staff
No staff, so not really relevant
Cleanliness & Comfort
Very small accommodation and not particularly clean. I don't think the place had been dusted in several months. If you were on the top bunk, you could see layers of dust on cabinets and shelves.
Skalatjorn
Selfoss

Very comfortable and quiet.

Authenticity & Character
Definitely felt like being on a goat farm, unfortunately, we didn't get to see the goats due to our crazy schedule.
Location
We felt like we were out in the country, but were pretty close to amenities if needed.
Staff
Helena was extremely friendly and accommodating. She made us feel welcome and at home.
Cleanliness & Comfort
Very clean and spacey, which made it very comfortable.
Fosshótel Reykholt
Reykholt

Amazing hotel located basically in the middle of nowhere! Very comfortable and an amazing restaurant.

Authenticity & Character
The look and feel of the hotel is authentic. The restaurant has amazing food.
Location
Great views,
Staff
Very friendly and helpful.
Cleanliness & Comfort
The entire hotel was very clean and comfortable including the rooms. Could get a nice breeze flowing through the room.
Alva Hotel Brautarholt
Reykjavík

A comfortable small boutique hotel, however, parking is not readily available.

Authenticity & Character
We felt the hotel was pretty plain with little to no character
Location
Pretty close to downtown Reykjavik
Staff
There is no staff except for the cleaners, who were not well informed of how the hotel works
Cleanliness & Comfort
The room was clean and comfortable
Activity Reviews
Sólheimajökull  Glacier Walk
Sólheimajökull Glacier Walk
Iceland

Overall a great experience, however, I would not call this a "Walk". There are some very steep hills and you need to be in pretty good shape.

Quality of Experience
Experience of a lifetime. Never walked on a glacier before and the views were phenomenal
Guides, Drivers and Staff
Our guide seemed relatively new and sometimes uncomfortable speaking.
Transport
No transport to the glacier, quite a hike to the glacier.
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Glacier caves are ever changing and disappearing at a rapid rate. Well worth a visit while you still can. The journey to the cave was so much fun with some great photo ops and information of the area.

Quality of Experience
Very informative and beautiful
Guides, Drivers and Staff
Our driver and guide was great and entertaining
Transport
Fun and easy
Víðgelmir Lava Cave Experience
Víðgelmir Lava Cave Experience
Iceland

Great experience walking through the cave and learning about how the cave was made. Fun experience, especially when the lights were turned out!

Quality of Experience
Very informative with a geological guide.
Guides, Drivers and Staff
Entertaining and informative
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 22, 2025

I am so happy to read that you had such a great time in Iceland Zoe and I do hope we'll see you again, there's still much to be deicovered :)

All the best
Gummi

The trip was absolutely amazing! Roberto (Ro...
Croatia | Sep 3 - Sep 10, 2025

A
Abrah C.
Boston, MA | Reviewed on Sep 12, 2025
The trip was absolutely amazing!
Roberto (Robi) did an unbelievable job getting it all organized, it was truly a trip of a lifetime. From the moment we got there we felt welcomed and very well taken care of from our wonderful drivers (Matty and Dino) to our tour guides (Petar and Antea). All, including Robi, were very gracious with a great passion and wealth of knowledge for their country. I would highly recommend Robi to anyone as much for his professionalism as well as his genuine...
Read more

The trip was absolutely amazing!
Roberto (Robi) did an unbelievable job getting it all organized, it was truly a trip of a lifetime. From the moment we got there we felt welcomed and very well taken care of from our wonderful drivers (Matty and Dino) to our tour guides (Petar and Antea). All, including Robi, were very gracious with a great passion and wealth of knowledge for their country. I would highly recommend Robi to anyone as much for his professionalism as well as his genuine heart and above and beyond service that shines through, often checking in with everyone to make sure all are enjoying their experience. Unforgettable trip!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Sep 16, 2025

Hi Abrah,

Thank you very much for your kind words, very much appreciated!
I am happy to hear you liked the trip and that i was able to contribute to your experience.
Thank you for your trust and for recognising genuinity.
It was a pleasure meeting you and hosting you in Croatia!
Many regards!
Robi

KimKim’s local expertise and responsiveness will make your trip abroad easy and very enjoyable!
Italy | Aug 30 - Sep 11, 2025

A
Andrew G.
Denver, CO | Reviewed on Sep 12, 2025
Kimkim and our local specialist, Maria Grazia, made our trip to Italy spectacular! They provided us with a fantastic itinerary and put together a great trip plan for our honeymoon. The places and activities they recommended were perfect for our wishes, and they were able to make adjustments to the initially provided itinerary to make our honeymoon truly the trip of a lifetime.
They created a plan to stay in four different Italian cities - Santa Margherita Ligure, Levanto, Sorrento, and Rome...
Read more

Kimkim and our local specialist, Maria Grazia, made our trip to Italy spectacular! They provided us with a fantastic itinerary and put together a great trip plan for our honeymoon. The places and activities they recommended were perfect for our wishes, and they were able to make adjustments to the initially provided itinerary to make our honeymoon truly the trip of a lifetime.
They created a plan to stay in four different Italian cities - Santa Margherita Ligure, Levanto, Sorrento, and Rome - and see many more during our two week trip. They connected us with excellent local guides in each place, and were very responsive whenever we had any questions or needed additional information. They also made our transportation from location to location seamless, making travel quite easy when it could have been one of the biggest challenges of moving through much of Italy.
Overall we would highly recommend Kimkim for a trip to a place you are not very familiar with - they will be able to create a great itinerary for you and make your trip easy so you can just enjoy your vacation. Maria Grazia was also great, and she provided an excellent list of activities and locations for us to visit. Overall we are very happy with the entire experience and will definitely use Kimkim for any similar trips abroad in the future.

Hotel Reviews
Relais Donna Lucrezia
Rome

This hotel was nice as well, but a bit trickier to identify since it is part of a larger building with additional businesses in it. However the hotel itself was great, with big rooms and a nice locally sourced breakfast each day.

Authenticity & Character
The hotel is owned by a family that has roots in the area and operates a family farm nearby, which provides the breakfast supplies and can be visited by purchasing a trip at the hotel as well.
Location
The location is good but was a bit of a distance from many of our activities, so we ended up walking quite a bit. This is fine as we don’t mind walking, but be prepared to walk a ways or take a cab to places like the Vatican
Staff
The staff was very helpful and personable, and the owning family has history in the area as well as a local farm with products available for purchase in the hotel.
Cleanliness & Comfort
Everything was great
Maison Kalea
Sorrento

This hotel is located up the hill from the main portion of town, which was perfect for us as it helped us avoid the crowds near the main part of town. We also had a nice balcony to look out over town and relax after a day exploring the area.

Authenticity & Character
Was a cool and unique building with nice tiling
Location
We liked that the location was a bit away from the main tourist parts of town, but still very easy to make it down to the main square and access the sea and beach clubs
Staff
Everyone here was great as well
Cleanliness & Comfort
Everything was nice and clean and comfortable
Hotel Carla
Levanto

This was our favorite hotel - the staff here were amazing and the hotel offered great services including free bike rentals, free beach towels, and an ice machine for our cooler.

Authenticity & Character
Everything was great
Location
Location was great - easy to get to all of town as well as the train station
Staff
The staff here were spectacular - very friendly and willing to help. They were great
Cleanliness & Comfort
Everything was perfect
Hotel Tigullio et de Milan
Santa Margherita Ligure

This hotel is centrally located and has helpful, friendly staff.

Authenticity & Character
Location
Easy to get to all of town but not located in an overly busy location
Staff
Staff, especially the waitstaff at breakfast, were very friendly and helpful
Cleanliness & Comfort
No issues at all, was very good
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Sep 15, 2025

Ciao Andrew,
Thank you so much for your wonderful review! I’m so glad to hear you enjoyed your honeymoon and that the itinerary, hotels, and guides made the trip special. It was a real pleasure helping you plan such an important journey, and I’m delighted it became the trip of a lifetime. Wishing you both many more amazing adventures ahead! :)
Best,
Maria Grazia % Storywalking Team

The black cab tour was good. The changing of ...
England | Sep 4 - Sep 10, 2025

E
Erika C.
Kansas City, MO | Reviewed on Sep 12, 2025

The black cab tour was good. The changing of the guard tour was not good at all. Not only was there no changing of the guard, but there was really very little else offered other than gossip at that tour. The bus trip to Bath and Stonehenge was overcrowded and the guide actually told us to separate from the group when we got to Bath because we didn’t have wristbands like everyone else. This would be the private guide mentioned in the description. The tour at Oxford was lovely. The hotels were good.

Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Sep 28, 2025
Erika, Thank you so much for taking the time to share your honest feedback—it really helps me understand your experience better. I’m so glad to hear that you enjoyed the Oxford tour and felt comfortable at the hotels. At the same time, I’m truly sorry that the Changing of the Guard and the Bath and Stonehenge tours didn’t meet expectations. That must have been disappointing, and it’s not at all the kind of experience I want for my travelers. I’ll make sure to raise these points with the... Read more

Erika,

Thank you so much for taking the time to share your honest feedback—it really helps me understand your experience better. I’m so glad to hear that you enjoyed the Oxford tour and felt comfortable at the hotels. At the same time, I’m truly sorry that the Changing of the Guard and the Bath and Stonehenge tours didn’t meet expectations. That must have been disappointing, and it’s not at all the kind of experience I want for my travelers.

I’ll make sure to raise these points with the partners involved so that future guests don’t face the same issues. Your feedback is so valuable in helping improve the trips I plan.

I’m happy you still found bright spots along the way, and I hope the special moments outweighed the frustrations. Thank you again for trusting me with your travels—it really means a lot.

With warmest regards,
Kate

Planowanie poszło szybko i sprawnie, tym bard...
Iceland | Jul 17 - Jul 22, 2025

Michalina
Michalina C.
Poland | Reviewed on Sep 12, 2025
Planowanie poszło szybko i sprawnie, tym bardziej, że był to dosyć spontaniczny wyjazd, więc czasu było mało. Adam wprowadzał zmiany na bieżąco, sprawdzał szybko możliwe opcje hotelowe i przesyłał propozycje, w miarę zmieniających się okoliczności (np. brak biletów danego dnia na wylot do Islandii :D). W związku z tym musieliśmy zmienić / skrócić nasz wyjazd o dwa dni, co poszło super sprawnie i okazało się, że i tak zobaczyliśmy większość głównych atrakcji, które chcieliśmy. Kilka... Read more

Planowanie poszło szybko i sprawnie, tym bardziej, że był to dosyć spontaniczny wyjazd, więc czasu było mało. Adam wprowadzał zmiany na bieżąco, sprawdzał szybko możliwe opcje hotelowe i przesyłał propozycje, w miarę zmieniających się okoliczności (np. brak biletów danego dnia na wylot do Islandii :D). W związku z tym musieliśmy zmienić / skrócić nasz wyjazd o dwa dni, co poszło super sprawnie i okazało się, że i tak zobaczyliśmy większość głównych atrakcji, które chcieliśmy. Kilka odpuściliśmy przez wzgląd, że lubimy pobyć dłużej w kawiarniach i restauracjach, lub po prostu pobyc w danym miejscu i się trochę pozachwycać. Wypad na lodowiec sztos! Diamentowa plaża wspaniała! Islandia jest piękna, krajobrazy zachwycają, wrócimy tam na pewno na północną część, tym razem na dłużej ;) Dziękujemy!

Hotel Reviews
Farmhotel Efstidalur
Laugarvatn

Ciekawe miejsce, farma z miejscem noclegowym , pokoje nowiutkie czyściutkie i duże. Jedyny minus to ubogie śniadania (poza skyrem własnej roboty - był pyszny!), ale można by było postarać się o więcej warzyw czy innych śniadaniowych pozycji. Poza tym miejsce warte odwiedzenia szczególnie dla rodzin z dzieciakami, na miejscu piękne konie i krówki za szybą (ciekawy koncept).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Magma Hotel
Kirkjubæjarklaustur

Pyszne jedzenie w restauracji. Sztos! Polecam dla samego jedzenia! I piękny widok z pokoju.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 15, 2025

Dziękujemy za wspaniałą opinię! Faktycznie, był to wyjazd na ostatnią chwilę, ale udało się wszystko sprawnie zaplanować i zarezerwować, głównie dzięki dobrej komunikacji między nami :)

Z chęcią pomogę przy organizacji kolejnego wyjazdu, abyście mogli zwiedzić pozostałe regionu Islandii.

Memorable 6 days in Norway with the Kim Kim team
Norway | Sep 1 - Sep 7, 2025

C
Cheryl V.
Australia | Reviewed on Sep 12, 2025
We had a memorable 6 days in Norway - it could not have been better . Mar was great from the start planning our trip to our preferred activities . Fenne helped with all our bookings and when we needed some help we had immediate support which was fantastic ( we didn’t get their names). It took any worries away. We particularly appreciated the location of each hotel - every one was so convenient for transport and the reception staff were very helpful and with a great attitude. Read more

We had a memorable 6 days in Norway - it could not have been better . Mar was great from the start planning our trip to our preferred activities . Fenne helped with all our bookings and when we needed some help we had immediate support which was fantastic ( we didn’t get their names). It took any worries away. We particularly appreciated the location of each hotel - every one was so convenient for transport and the reception staff were very helpful and with a great attitude.

Hotel Reviews
Home Hotel Bryggen
Bergen

The location was great - a short walk from the ferry terminal and close to buses. It is close to many of the places a tourist would want to visit. The reception staff were very helpful and the breakfasts, vika and dinners were well provided. There was a lovely area where you could relax with a coffee or tea .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kviknes Hotel
Balestrand

The hotel is a short walk from the quay . It has a superb location and the front part is beautifully decorated . The breakfast was exceptional .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vangsgaarden Gjestgiveri
Aurland

Great location near to the bus station and the quay . Our accommodation was modern and fresh and overlooked the fjord - quite magical !

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotell Bondeheimen
Oslo

The reception staff were extremely helpful and the location was great - a tram stop was very close by . Definitely recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Food & Culture Walk
Food & Culture Walk
Bergen

Ole did a great job taking us to different places and introducing us to Norwegian food as well as explaining some of the background and history of the places we walked through. Very entertaining and informative . Well paced.

Quality of Experience
Guides, Drivers and Staff
Ole did a great job . It didn’t feel like this was his job but felt fresh even though he must have done this countless times before
Nærøyfjord Cruise by Electric Boat (one way)
Nærøyfjord Cruise by Electric Boat (one way)
Norway

The scenery was breathtaking even in the rain .

Quality of Experience
Transport
Tour booked by travelers
Oslo

We booked a Viking Bike tour of Oslo city which was a highlight of our Oslo visit . The guide was exceptionally knowledgeable about Norway , Oslo , past and present.

Quality of Experience
Guides, Drivers and Staff
The guide was exceptionally knowledgeable and paced the trip very well.
Transport
I hired an e-bike which made it very comfortable
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Nov 07, 2025

Dear Cheryl,
Thank you so much for your lovely review! I’m delighted to hear that your days in Norway were so memorable and that everything went smoothly from start to finish :))
It was a real pleasure planning your trip with Fenne and the team, and I’m so glad our on-the-ground support could make things even easier for you.
Wishing you all the best and many more wonderful adventures ahead!
Warm regards,
Mar

We had a wonderful trip and couldn't have hoped for a better local specialist!
New Zealand | Aug 28 - Sep 7, 2025

Lise
Lise B.
Borough Park, NY | Reviewed on Sep 12, 2025
Vicky was wonderful to work with. She understood exactly the type of trip we were looking for and planned the perfect schedule for us. There was a small hiccup with one of the vendors and some of our plans had to be rescheduled but Vicky was extremely responsive and pragmatic in finding alternative options for us at lightning speed. We only had a few days to spend in New Zealand and Vicky made sure we could see as much of it as possible - we're very grateful and we can't wait to go back! Read more

Vicky was wonderful to work with. She understood exactly the type of trip we were looking for and planned the perfect schedule for us. There was a small hiccup with one of the vendors and some of our plans had to be rescheduled but Vicky was extremely responsive and pragmatic in finding alternative options for us at lightning speed. We only had a few days to spend in New Zealand and Vicky made sure we could see as much of it as possible - we're very grateful and we can't wait to go back!

Hotel Review
Ramada Suites Queenstown
Queenstown

A 3.5 review would be more accurate to be honest. The hotel is well located and the rooms are very spacious and quiet, but the quality of the stay varies a lot based on the side of the building and the floor the room is on. Our room was unfortunately on the ground floor and directly facing the road which wasn't great. A room higher up in the building and on the other side of the building would probably have made a big difference. The room lacked a bit of character - the lighting was pretty agressive and the decoration pretty much inexistent. We were also disappointed by the "cleaning" done daily. We weren't expected a full cleaning of the room but on certain days we questioned whether room service even came (it had, but had barely done any cleaning).

Authenticity & Character
Location
Staff
3.5 would be more accurate
Cleanliness & Comfort
daily room service / cleaning. 3.5 would be more accurate
Activity Reviews
4WD & Shotover Jet Combo - Essential Queenstown
4WD & Shotover Jet Combo - Essential Queenstown
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
The Grand Circle Heli Experience
The Grand Circle Heli Experience
Queenstown (NZ)

Our pilot was wonderfuf, very nice, and the alpine landing was unreal.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Sound Coach & Nature Cruise from Queenstown with Fly Back
Milford Sound Coach & Nature Cruise from Queenstown with Fly Back
Queenstown (NZ)

Our driver/guide Junior was amazing - extremely knowledgable, funny, he made sure we had the very best experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Sep 12, 2025

Hi Lise,
Thank you so much for taking the time to share such lovely feedback 🥰 I’m really happy to hear you had such a great time and got a good taste of what it has to offer 🇳🇿✨ From the scenery to the experiences, it truly is a special place, and I’m so glad you were able to make the most of your days there.

It was an absolute pleasure helping you put the trip together, and I’m delighted I could play a part in making it all come together smoothly. 💫

Wishing you lots more wonderful adventures ahead
Thanks again,
Vicky

Our First Visit to the Baltics
Latvia | Sep 4 - Sep 11, 2025

Monica
Monica B.
Brazil | Reviewed on Sep 12, 2025
This was our first experience with KimKim and visiting the Baltic.s. Everything was perfectly planned with Emerson’s help and advice and our three guides, Victoria, Ilsa and Nela who were very professional, knew a lot and were good companions. A special mention to Kaskas our driver in Vilna who was excellent too. Read more

This was our first experience with KimKim and visiting the Baltic.s. Everything was perfectly planned with Emerson’s help and advice and our three guides, Victoria, Ilsa and Nela who were very professional, knew a lot and were good companions. A special mention to Kaskas our driver in Vilna who was excellent too.

Hotel Review
Neiburgs Hotel & Restaurant
Riga

Our room for 3 people was perfect, we had lots of space for us and a kitchentte which was handy. Breakfast was excellent, the location of the hotel was just perfect and it was also an historic site which was just awesome. We would return and recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tallinn Highlights Tour
Tallinn Highlights Tour
Tallinn

This tour included both walking and also a part in the car which made it possible to get to know sites which otherwise would have been impossible to discover. Our guide knew lots of history and was full of interesting facts to inform us about

Quality of Experience
Guides, Drivers and Staff
Transport
Riga Old Town & Central Market Walking Tour
Riga Old Town & Central Market Walking Tour
Riga

A very pleasant and interesting experience with our guide who told us lots of local customs and history

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver in Vilna was highly professional and added lots of tips to us
 Flavors of Vilnius
Flavors of Vilnius
Vilnius

Excellent introduction into local customs. Would definitely recommend this!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Sep 12, 2025

I’m so glad everything worked out well and you enjoyed the Baltics. Thanks for trusting me with your first trip there — I know it’s a long way to come, so it makes me happy that the planning paid off. Hopefully, the region left you with plenty of good memories (and maybe a reason to come back one day).

Wonderful Trip
Morocco | Aug 28 - Sep 10, 2025

Sarah
Sarah G.
New Zealand | Reviewed on Sep 12, 2025
We had a wonderful time in Morocco. Our driver Ismail was great; he navigated us safely from place to place and was fun and informative. There is no way we would have driven ourselves! The local guides in each city were also knowledgeable and gave us a great insight into the history, medinas, mosques and other sites we visited.
Highlights were Chefchaouen for its beautiful colours and considerate guide, and Fes where we really enjoyed seeing how the tiles and mosaics are made, the souks and...
Read more

We had a wonderful time in Morocco. Our driver Ismail was great; he navigated us safely from place to place and was fun and informative. There is no way we would have driven ourselves! The local guides in each city were also knowledgeable and gave us a great insight into the history, medinas, mosques and other sites we visited.
Highlights were Chefchaouen for its beautiful colours and considerate guide, and Fes where we really enjoyed seeing how the tiles and mosaics are made, the souks and the tannery.

Hotel Reviews
Villa de l'Ô
Essaouira

We had a top floor room here which was great because it let in more light and we were able to sit outside or inside. Whilst we had to climb stairs, the staff did help with the luggage up to the room. Breakfast here was fairly basic - just a bowl of fruit, breads and spreads (no yoghurt, olives etc), although eggs were offered. The picture of the roof top terrace is a bit deceptive as it's not really an inviting area to go and sit to have a drink.

Authenticity & Character
Location
Just inside the medina
Staff
Friendly and kept checking we were happy with everything
Cleanliness & Comfort
The bed in our room was just a standard double bed
Riad Kalaa
Rabat

The rooms are small but nicely appointed with welcoming touches such as flowers and fruit. There was also a fridge in the room. Staff helped us with our luggage up to the room because, as with most riads, there's no lift. Of all the places we stayed, this had the nicest food for breakfast - delicious small ham and egg quiches. We were also welcomed with cookies and an expresso coffee. The top floor had a plunge pool and some sun beds which, while we didn't use them, looked inviting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Touda
Marrakech

We had a ground floor room at this riad which meant that there were no stairs to climb but the room was dark and could have done with some better lighting. The tap in the bathroom needed repairing as it had come away from the unit. Breakfast offered bread, pastries, fruit, yoghurt, cheese, spreads and olives plus eggs if you wanted them. It was situated down an alleyway in the medina so you need to be prepared for a 10 minute walk from any vehicle that might drop you off.

Cleanliness & Comfort
JM Suites Hotel Eco-Friendly Casablanca
Casablanca

Basic hotel with limited service due to it being a public holiday. The room itself was a good size but when we wanted to get a drink and a meal everything was closed up. After about an hour of waiting, we were able to get a drink delivered to our room but then had to go out and find something to eat as the room service options for food were very limited. The buffet breakfast offered plenty of choice and eggs prepared to order if you wanted them.

Authenticity & Character
Just a standard hotel
Location
Not really within walking distance to good restaurants or interesting attractions
Staff
Staff should have pointed out that the public holiday would impact the services they were offering
Cleanliness & Comfort
Riad Salam Fes
Fes

This riad is actually several properties amalgamated into one. We received a nice welcome with tea and a delicious cookie. There are 2 lifts - one to the terrace and one leading to some of the rooms. Unfortunately, there seemed to be no encouragement to use the terrace and you couldn't order a meal or drink there. The rooms themselves are quite dark as most riads are because they are inward looking. Overall the service here was a bit disjointed and there seemed to be no real direction of any of the men serving food around the pool area. It is possible to order a beer or wine and have an evening meal here but when it came to paying they wanted to be paid instead of us charging to our room. Whilst the pool seemed to be an attraction, there was no inclination to use it as all the dining tables were around the pool. Breakfast options included a huge amount of bread, pastries and cakes along with fruit, yoghurt, spreads, olives etc - far too much for us to eat and that was without even having any eggs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
VANCII HOTEL
Chefchaouen

This hotel was set up previously for Asian tours although it appears that these are not currently happening. The hotel is situated near the medina on the main road and so the rooms facing the road are quite noisy. There is a fridge in the room which is a bonus as not everywhere has these and the rooms are adequate for a couple of nights. Breakfast is served buffet style on the upstairs outdoor terrace with plenty of choice.

Authenticity & Character
Location
Staff
Accommodated moving us to a quieter room
Cleanliness & Comfort
Activity Review
Explore Chefchaouen with your local guide
Explore Chefchaouen with your local guide
Chefchaouen

Really enjoyed this walk around the medina looking at the various blue streets, entrances, the washing houses, public bake houses and market areas. Our guide was great - he was knowledgeable and patient. He took into account the walking pace we were capable of and we had plenty of stops for photos etc. We got to sample some freshly baked cookies from the bake house and see how they operated and learned a lot about the history of the medina which included the Jewish quarter.

Quality of Experience
Informative and engaging to see different parts of life in Chefchaouen
Food
Cookie samples were not expected but delicious and freshly baked
Guides, Drivers and Staff
Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Oct 03, 2025
Hi Sarah,
Thank you so much for sharing your wonderful experience! I’m truly delighted to hear that you enjoyed your time in Morocco and felt well cared for by Ismail and our local guides. It’s wonderful to know that the history, culture, and beautiful sites came to life through their knowledge and guidance.
Chefchaouen and Fes are indeed such special places, and I’m so glad you loved exploring their colors, traditions, and craftsmanship. I’ll be sure to share your kind words with Ismail and...
Read more

Hi Sarah,
Thank you so much for sharing your wonderful experience! I’m truly delighted to hear that you enjoyed your time in Morocco and felt well cared for by Ismail and our local guides. It’s wonderful to know that the history, culture, and beautiful sites came to life through their knowledge and guidance.
Chefchaouen and Fes are indeed such special places, and I’m so glad you loved exploring their colors, traditions, and craftsmanship. I’ll be sure to share your kind words with Ismail and the team.They’ll be thrilled to hear them.
I’d be delighted to welcome you back someday to discover even more of Morocco!
Best,
Majid

Thank you KimKim
Morocco | Aug 31 - Sep 11, 2025

Martin
Martin K.
Los Angeles, CA | Reviewed on Sep 12, 2025
We had an amazing trip to Morocco. Maryem was fantastic to work with. She was very flexible in our planning. Ahmed was an outstanding driver and guide. He really introduced us to his culture, especially with music and food. Loved all our guides, including Hassania, Said and Amnay. The only hiccup was with our guide in Tangier, Hana. She did a poor job communicating with us Read more

We had an amazing trip to Morocco. Maryem was fantastic to work with. She was very flexible in our planning. Ahmed was an outstanding driver and guide. He really introduced us to his culture, especially with music and food. Loved all our guides, including Hassania, Said and Amnay. The only hiccup was with our guide in Tangier, Hana. She did a poor job communicating with us

Hotel Reviews
Riad al Rimal
Marrakech

Very authentic riad in a great kocstion

Authenticity & Character
Location
Easy to get to and to access medina
Staff
Cleanliness & Comfort
The hotel was loud, especially at night
Chez Ichou
Dades Gorge

I really enjoyed this hotel. Excellent service and setting. Loved the fact that we could have dinner and breakfast outside by the pool. Highly recommend it if you are in the Dades Valley

Authenticity & Character
Great service
Location
Staff
Great service for dinner, as well as other times
Cleanliness & Comfort
Riad Kalaa
Rabat

This was our first experience in a Riad. We didn’t have a lot of time there but the room was very comfortable. Dinner was very good, as was breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Madu Premium Camp
Merzouga

Fun experience in the middle of the desert that required a camel ride to get there. Very nice service and they gave a fun show after dinner.

Authenticity & Character
Location
Very hard to get to
Staff
Cleanliness & Comfort
Palais Faraj Suites & Spa
Fès

Very luxurious hotel. Beautiful decor. The only concern is location, as the Medina entrance clossst to the hotel is hard to navigate

Authenticity & Character
It is a beautiful hotel but not a really authentic riad
Location
Hard to get into the souk from the hotel
Staff
Cleanliness & Comfort
Best shower ever!
Riad El Palacio
Chefchaouen

Loved the location of this hotel. We had a great balcony with a wonderful view. The only issue was an unpleasant smell in our room

Authenticity & Character
Classic risd
Location
In the middle of the action in the town
Staff
Cleanliness & Comfort
We had a smell in our room that seemed it came from the shower drain
Activity Reviews
Private Cooking Class w/ Souk Tour
Private Cooking Class w/ Souk Tour
Morocco

We spent time with a local mother and daughter who welcomed us into their home. Cooked a wonderful and traditional meal that we enjoyed together

Quality of Experience
Food
The entire meal
Taste your way through Marrakech ( Guided tour)
Taste your way through Marrakech ( Guided tour)
Marrakesh

Amnay gave a fantastic overview of Marrakech. We had a number of local delicacies and heard in depth details about the city.

Quality of Experience
Learned a lot about the culture and food of Marrakech
Food
We loved the lamb, sfinj and the intestines dish
Guides, Drivers and Staff
Amnay was the best!
Merzouga to Dades Valley Via Todgha Gorge
Merzouga to Dades Valley Via Todgha Gorge
Morocco

Left the desert and first stopped at a fossil museum which was interesting. Next we saw an ancient irrigation system. We had a lunch at another Berber house before going to the beautiful Todgha gorge. We took a small tour of the oasis next to Tinghir before heading to the Dades Valley. We stopped at our wonderful hotel for the night

Fes to Merzouga via Ifraine and Azrou -  Camel Trek to Desert Camp
Fes to Merzouga via Ifraine and Azrou - Camel Trek to Desert Camp
Morocco

Very long drive but worth it. First stopped at Ifrane, a Swiss style village in the Atlas Mountains. Next we stopped to meet up with the monkeys. Our guide then arranged for us to have couscous with a Berber family at their home/orchard. This was fantastic. On to desert where we met up with the Riad staff who took us to the camels. We took a one hour camel ride through the dunes to our camp. The tents were very comfortable. We had a nice dinner and then a show (the staff playing Amazir music). After breakfast the next morning got an exciting 4x4 ride back to our driver

Quality of Experience
Guided Tour of Fes
Guided Tour of Fes
Fes

Said was an amazing tour guide. He took us first to the royal palace and then through the Mellah. From there we went to a pottery factory and then into the Medina. He took us on a very informative walk through history We saw the oldest continuously operating university in the world and many other sites. Stopped for lunch, having grilled meat sandwiches and tea. He had wonderful depth of knowledge of the city and its culture

Quality of Experience
Guides, Drivers and Staff
Said was fantastic
Transport
{{start_location}} to {{end_location}} via Volubilis and Meknes
{{start_location}} to {{end_location}} via Volubilis and Meknes
Morocco

Long drive but we made it to Volubilis. This was a fascinating experience, walking among 2000 year old ruins. We ate at the cafe at the site

Quality of Experience
Well preserved ruins
Guides, Drivers and Staff
Transport
Guided Tour of Tangier (upon arrival)
Guided Tour of Tangier (upon arrival)
Tangier

See previous review

Quality of Experience
We were rushed through the souk. I saw a historical Jewish cemetery. I had to shout down the street to get her attention to take us there. Once we were in there she walked far ahead of us with the cemetery rabbi instead of explaining anything to us
Guides, Drivers and Staff
Transport
Ahmed was able to take us to a great restaurant I had heard about and patiently waited for us to finish
A day excursion to Tangier
A day excursion to Tangier
Chefchaouen

Very disappointed with this. Our guide started out ok but seemed most interested in forcing us to a herbalist to buy very expensive oil. After that she walked 30 meters ahead of us and just was on her phone. She didn’t share any information on the souk. She also got into a large fight with a local guy who kicked at a cat. She seemed to have no interest in educating us about the city

Quality of Experience
Guides, Drivers and Staff
Having someone to spend time with us
Transport
Ahmed was great!
Rabat to Chefchaouen
Rabat to Chefchaouen
Morocco

Long drive. Stopped at a roadside diner which had excellent kebabs

Quality of Experience
Guides, Drivers and Staff
Transport
Ahmed is an awesome driver and has great taste in music!
Morning Guided Tour of Rabat
Morning Guided Tour of Rabat
Rabat

Hassania was an excellent guide. She gave us the highlights in the Kasbah and mausoleum

Quality of Experience
Guides, Drivers and Staff
Hassania is very knowledgeable and personable
Transport
Local specialist: Maryem Kouna (Deactivated)
Maryem
Maryem Kouna (Deactivated)
Local specialist in Marrakech | Replied on Sep 23, 2025

Hi Martin,

Thanks for the review! It was an absolute pleasure working with you to plan this adventure. It truly means a lot to hear that you had an amazing time with Ahmed and other guides. I’m sorry to hear about your experience with your guide in Tangier; I’ll be sure to pass that along to my team to help improve the experience for future guests.

Thanks again for trusting us with your trip, and we look forward to welcoming you back to Morocco in the future.
Keep in touch.
Maryem, Ahmed, and the rest of the Morocco Immersion family.

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.