Kimkim Trip Reviews

4.8
Based on 18,304 ratings
Read 18,304 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A Perfect 2 Week Tour of England
England | Mar 13 - Mar 28, 2025

Samuel
Samuel B.
Chelmsford, MA | Reviewed on Mar 31, 2025
When I first approached Tetiana with the rough concept of what we wanted to accomplish on the trip, she immediately got to work constructing a plan. We essentially wanted a 2 week trip of England that mostly avoided London and took us to as many of the places that we specifically wanted to see as possible. We would not do any driving and wanted all of the connections to be easy. Within a short time, she created a reasonable initial framework and worked with me to adjust a few things. We... Read more

When I first approached Tetiana with the rough concept of what we wanted to accomplish on the trip, she immediately got to work constructing a plan. We essentially wanted a 2 week trip of England that mostly avoided London and took us to as many of the places that we specifically wanted to see as possible. We would not do any driving and wanted all of the connections to be easy. Within a short time, she created a reasonable initial framework and worked with me to adjust a few things. We ended up with a masterful plan that combined train trips, private tours and transfers, and small group tours.

In execution, the plan worked perfectly. Our strongest indicator of the quality of the plan was the stunned reaction of British folks we met along the way to the breadth of what we had seen and done in just 2 weeks.

Hotel Reviews
Hotel Indigo Bath
Bath

The Indigo is a quirky reuse of a series of historical buildings located in a place that’s within convenient walking distance of Bath’s major attractions. The hotel and room itself have more of a B&B feel than that of a hotel. That’s both good and bad. It gives the place a more unusual feel, but also a less comfortable one. The hotel was generous with complementary wine and soft drinks in the room. Supposedly, the buildings are connected at the garden level, but we were told that this route was not available. As a result, we had to put on jackets and walk around the block outside to get to the breakfast buffet. This annoyance alone prevents me from giving an overall score higher than 3.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean, not so comfortable
Courtyard by Marriott Oxford City Centre
Oxford

I really wanted to like this hotel. A front desk manager spent more than 30 minutes helping me to get the tv working properly. But I can’t recommend this hotel because the room and bathroom are so very TINY. As I write this review, I am at sea on a cruise and staying in a basic stateroom whose size exceeds the Courtyard’s by a considerable degree. There was no convenient place to put luggage or to unpack. Marriott price for a Motel 6 room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean but uncomfortably small room
The Grand, York
North Yorkshire

The Grand is a wonderful, traditional hotel with old world charm and great service by an attentive staff. An added bonus is its proximity to the York railway station, tour bus pickup points, and the York Minster. Each are within 5 minutes walk. Together with the fine included breakfast, this all makes the Grand the nicest hotel we have visited in quite a while.

Authenticity & Character
Wonderful traditional atmosphere
Location
York railway station, tour bus pickup points, and the York Minster. Each are within 5 minutes walk.
Staff
Cleanliness & Comfort
Clayton Hotel Cambridge
Cambridge

The Clayton Hotel was comfortable and just a couple of hundred feet from the train station. Dinner and the breakfast buffet were fine.

Authenticity & Character
Location
Very close to the Cambridge Railway Station
Cleanliness & Comfort
Amano Covent Garden
London

The hotel was well located near Covent Garden and the theater district and the breakfast buffet was good. Beyond that, I cannot recommend it. The room furnishings were excessively spare. There was no surface designed to house a suitcase. I had to push together the only two chairs in the room to house one bag, and put our other bag on a small cocktail table. Simply inexcusable.

Authenticity & Character
Location
Near Covent Garden
Cleanliness & Comfort
A place to put your luggage!!
Activity Reviews
Jurassic Coast
Jurassic Coast
England

Once again, Andy was a great companion and guide, but our feeling was that the sites within the range and itinerary of this tour were not as generally interesting as the rest of our tours.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Private Tour in Winchester
Full Day Private Tour in Winchester
England

Andy was a great guy with whom to spend a couple of days.

Quality of Experience
Guides, Drivers and Staff
Transport
Bridgerton Walking Tour
Bridgerton Walking Tour
England

Our guide from the city really knew his stuff about Bridgerton and covered a tremendous number of sites in just two hours. He was not excessively friendly.

Quality of Experience
Guides, Drivers and Staff
Private Wells and Cheddar Gorge Trip from Bath
Private Wells and Cheddar Gorge Trip from Bath
Bath

We enjoyed the tour very much

Quality of Experience
Guides, Drivers and Staff
Transport
Shakespeare's Stratford and Cotswolds
Shakespeare's Stratford and Cotswolds
England

Steve was a friendly and fun guy and we enjoyed our time with him.

Quality of Experience
Guides, Drivers and Staff
Transport
Moors, Whitby & The Yorkshire Steam Railway Day Trip from York
Moors, Whitby & The Yorkshire Steam Railway Day Trip from York
York

We were the only 2 passengers on a 16 person tour bus! Our driver/guide was great. Whitby as a very interesting town.

Quality of Experience
Guides, Drivers and Staff
Transport
Yorkshire: All the Creatures Great and Small Mini-Coach Tour
Yorkshire: All the Creatures Great and Small Mini-Coach Tour
York

We were very fortunate to arrive in Grassington (Darrowby) on a day when the town was dressed for filming!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour to Cambridge from London
Tour to Cambridge from London
London
Quality of Experience
Guides, Drivers and Staff
Transport
One Day Trip Canterbury & Dover Cliffs
One Day Trip Canterbury & Dover Cliffs
England
Guides, Drivers and Staff
Transport
Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Apr 04, 2025
Dear Samuel, Thank you so much for your kind words! It was an absolute pleasure working with you to bring your vision for this trip to life. From the very start, I could tell this journey was going to be something truly special, and I loved every step of the process—piecing together an itinerary that not only covered all your must-sees but also ensured a seamless and stress-free experience. Hearing that everything worked out so perfectly brings me so much joy! Your enthusiasm, curiosity,... Read more

Dear Samuel,

Thank you so much for your kind words! It was an absolute pleasure working with you to bring your vision for this trip to life. From the very start, I could tell this journey was going to be something truly special, and I loved every step of the process—piecing together an itinerary that not only covered all your must-sees but also ensured a seamless and stress-free experience.

Hearing that everything worked out so perfectly brings me so much joy! Your enthusiasm, curiosity, and sense of adventure made this such a rewarding trip to plan. I’m truly grateful to have been part of it and I hope our paths cross again for another incredible journey in the future!

Warmest regards,
Tetiana

Adventure with (Invisible) Hand Holding!
Japan | Mar 20 - Mar 30, 2025

DJ
DJ J.
Ashburn, VA | Reviewed on Mar 31, 2025
kimkim took care of us from (before) the beginning until (after) the end. Angel was very responsive to our requests and knowledgeable about almost every facet of our itinerary. She provided regular updates during the planning stage and then made sure we were ready to travel. Once we were in Japan, everyone we interacted with (private guides, group activities, drivers, etc) was timely, polite, and exceedingly patient as we asked questions, made adjustments, and explored. In particular, we made... Read more

kimkim took care of us from (before) the beginning until (after) the end. Angel was very responsive to our requests and knowledgeable about almost every facet of our itinerary. She provided regular updates during the planning stage and then made sure we were ready to travel. Once we were in Japan, everyone we interacted with (private guides, group activities, drivers, etc) was timely, polite, and exceedingly patient as we asked questions, made adjustments, and explored. In particular, we made multiple adjustments to our itinerary while in Japan and Angel was available to help us make sure everything went smoothly. It was my birthday and kimkim even treated me and my son with some surprises!

Hotel Review
Ryokan Aura Tachibana
Hakone

My favorite accommodation of the trip was definitely the Ryokan Aura Tachibana in Hakone. The experience and the vibe of staying there were just wonderful. It was traditional yet had enough modern amenities to keep our stay comfortable, especially for my child. There wasn't any friction, and the authenticity made our stay feel special without compromising on comfort.

Activity Reviews
Family Fun Time in Tokyo: TeamLab Planets and Miraikan Museum
Family Fun Time in Tokyo: TeamLab Planets and Miraikan Museum
Tokyo

TeamLab Planets in Tokyo was one of the highlights of our trip. It was an activity I specifically requested to be added to our itinerary, and I'm so glad we did it. The immersive art experience was not only fascinating but also incredibly engaging for my child. We truly enjoyed the visit, and it stood out among the many activities we did in Tokyo.

Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

Our guide was incredibly knowledgeable and absolutely delightful. She knew the exact right balance of sight seeing/historical insights and keeping it interesting for my 10 year old son. We were able to nimbly manage some very crowded spots.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Friendly and knowledgeable guide. Found out we had dietary restrictions after booking and made sure that these (incredibly tasty) local spots could accommodate in some way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 06, 2025

Dear DJ,

Hope you are doing great.Thank you so much for your wonderful review. We’re thrilled to hear that my team and I were able to provide you with such a smooth and enjoyable experience. It's great to know that we were able to assist with all of your itinerary adjustments and make your trip to Japan special. We hope your birthday was unforgettable, and we're so happy we could surprise you and your son. Thank you for choosing kimkim, and we look forward to helping you with future travels.

Best regards,
Angel

INDIA the trip of a lifetime!
India | Feb 26 - Mar 24, 2025

Steven
Steven M.
Canada | Reviewed on Mar 31, 2025
We can never put into words how happy we are with our holiday in India. We began planning the trip 2 years in advance, and Ravi and his team worked tirelessly and patiently with us until the itinerary was perfect. The hotels we selected together exceeded our expectations, and thanks to Active India's requests, we received several upgrades.
From the moment we exited the airport, until being dropped back off, we were treated like esteemed VIP guests. We had the "BEST" local experienced...
Read more

We can never put into words how happy we are with our holiday in India. We began planning the trip 2 years in advance, and Ravi and his team worked tirelessly and patiently with us until the itinerary was perfect. The hotels we selected together exceeded our expectations, and thanks to Active India's requests, we received several upgrades.
From the moment we exited the airport, until being dropped back off, we were treated like esteemed VIP guests. We had the "BEST" local experienced guides in every town. And our drivers managed to keep us calm and cool while dodging cows, goats, motorcycles, potholes, and crazy traffic. Driving in India is an experience all unto itself!
Our holiday included a lot of rural time. We were in forests and jungles tracking tigers and leopards. We visited small off the grid villages to meet locals and learn about their customs. And we visited many temples and sites miles away from the hustling cities. This made our trip feel less chaotic, as spending only time in cities will not allow you to chill and recharge.
KIMKIM made sure we balanced history, food, culture, nature, spirituality, and fun fun fun. Our photos clearly show this.
We cannot thank our agent and his wonderful team of professionals enough, they made this a trip of a lifetime. Thank you India for welcoming us with open arms, kindness, and sharing all of your treasures with us. We leave India knowing so much more about you, the West has gotten the messaging all wrong. We look forward to visiting your beautiful country again!
Steven and Stephane.

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Mar 31, 2025
Dear Steven and Stephane, Thank you for taking the time to share your thoughts about your recent trip to India! We are delighted to hear that your experience in India was wonderful and that you enjoyed every moment of your journey.
It's wonderful to know that you found India and the people so kind and welcoming. The hospitality of our people is something we greatly value, and it's great that you had such a positive experience. And, of course, Indian food and delicacies are unparalleled, and...
Read more

Dear Steven and Stephane,

Thank you for taking the time to share your thoughts about your recent trip to India! We are delighted to hear that your experience in India was wonderful and that you enjoyed every moment of your journey.
It's wonderful to know that you found India and the people so kind and welcoming. The hospitality of our people is something we greatly value, and it's great that you had such a positive experience. And, of course, Indian food and delicacies are unparalleled, and we're pleased that you enjoyed them.
On behalf of our entire team, we want to thank you for choosing us to organize your trip. We truly appreciate your kind words.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.
Thank you for trusting us with your vacation!

Warm regards,
Ravi

Morocco Trip 03/21-3/29
Morocco | Mar 21 - Mar 30, 2025

S
Sejal S.
Newark, NJ | Reviewed on Mar 31, 2025
We would highly recommend our driver Oussmma. We have had the pleasure of working with him for the last 10 days of our Morocco trip and he has consistently demonstrated exceptional driving skills and professionalism.
He is an incredibly reliable and punctual driver. He arrived on time, and ensures that the car was in immaculate condition. We have witnessed his driving skills with ease, whether it’s heavy traffic or challenging weather conditions & consistently prioritizes the safety.
He...
Read more

We would highly recommend our driver Oussmma. We have had the pleasure of working with him for the last 10 days of our Morocco trip and he has consistently demonstrated exceptional driving skills and professionalism.
He is an incredibly reliable and punctual driver. He arrived on time, and ensures that the car was in immaculate condition. We have witnessed his driving skills with ease, whether it’s heavy traffic or challenging weather conditions & consistently prioritizes the safety.
He is an excellent driver with knowledge of all the attractions and shopping places with authentic items at reasonable price. If you plan to visit Morocco, we highly recommend to engage with him as your driver/guide for an amazing experience to remember for lifetime….
Overall it was a great trip!

Hotel Reviews
Ksar El Kabbaba
Skoura
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Salam Fes
Fes
Authenticity & Character
Location
I’m
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Barceló Casablanca
Casablanca
Authenticity & Character
Staff
Cleanliness & Comfort
Palais Sebban
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hammam & Spa Experience Marrakech
Hammam & Spa Experience Marrakech
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Hot Air Balloon Ride in Marrakech
Sunrise Hot Air Balloon Ride in Marrakech
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Private Transfer from Skoura to Marrakech: Crossing the High Atlas
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
ATV Ride in the Dunes of Merzouga
ATV Ride in the Dunes of Merzouga
Merzouga
Quality of Experience
Guides, Drivers and Staff
Transport
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Fes
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
O
Guides, Drivers and Staff
Transport
Casablanca to Chefchaouen via Rabat
Casablanca to Chefchaouen via Rabat
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Hassan II Mosque
Guided Tour of Hassan II Mosque
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide
Quick Tour of Casablanca with your Driver-Guide
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Mar 31, 2025

Hi Sejal,

Thank you so much for your wonderful review! We're glad to hear that Oussama made your trip to Morocco such a memorable experience. His professionalism and deep knowledge of the country truly make a difference in ensuring a enjoyable journey. Your kind words mean a lot to us, and we’re grateful for the opportunity to have been part of your travels. We hope to welcome you back to Morocco in the future for another unforgettable adventure!"

Best,
Ali

Father/Daughter Trip To Iceland
Iceland | Mar 16 - Mar 23, 2025

Colin
Colin M.
Jollyville, TX | Reviewed on Mar 30, 2025
We thoroughly enjoyed our Iceland adventure and I'd like to give a big thanks to KimKim and Hanna (our Iceland expert) for their help in making it happen. In the runup to the trip, I was busy with work and living in Austin, TX and my daughter was living in London. My daughter had some ideas and worked with Hanna to put together the itinerary. Occasionally I'd want to change something. Hanna was always very pleasant and very helpful, she responded quickly to any questions or requests, had... Read more

We thoroughly enjoyed our Iceland adventure and I'd like to give a big thanks to KimKim and Hanna (our Iceland expert) for their help in making it happen. In the runup to the trip, I was busy with work and living in Austin, TX and my daughter was living in London. My daughter had some ideas and worked with Hanna to put together the itinerary. Occasionally I'd want to change something. Hanna was always very pleasant and very helpful, she responded quickly to any questions or requests, had endless patience waiting for my daughter and me to resolve any differences. We very much liked all the arrangements for accomodation, car hire, trips and flights and everything went very smoothly. This was my second vacation organized with KimKim and would definitely recommend them and use them again.

Activity Review
Crystal Blue Ice Cave
Iceland
Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Mar 31, 2025

Thank you, Colin and Erin, for this wonderful review. It was a pleasure working with you and planning this unique trip. I'm so glad you enjoyed it, and I wish you memorable future travels!
Warmest regards,
Hanna

Spain in the rain
Spain | Mar 9 - Mar 23, 2025

Christiane
Christiane H.
San Jose, CA | Reviewed on Mar 30, 2025
Overall the trip was extremely well organized. All the guides were very knowledgeable and friendly. Once or twice, in Cordoba and Madrid we felt a little rushed, as the guides seemed focused on making their next assignment. We had a wonderful time, in spite of the weather. All the hotels were great. Our favorite was the h10 in Sevilla. Read more

Overall the trip was extremely well organized. All the guides were very knowledgeable and friendly. Once or twice, in Cordoba and Madrid we felt a little rushed, as the guides seemed focused on making their next assignment. We had a wonderful time, in spite of the weather. All the hotels were great. Our favorite was the h10 in Sevilla.

Hotel Review
H10 Casa de la Plata
Sevilla

The H10 Casa de la Plata in Seville was my favorite among all the hotels we stayed at during the trip. The staff was exceptional, the location was perfect, and the room met all our expectations. While the breakfast wasn't the absolute best, it was still quite good, adding to the overall enjoyment of our stay.

Activity Reviews
 Madrid of the Bourbons & Prado Museum Private Tour
Madrid of the Bourbons & Prado Museum Private Tour
Madrid

The Madrid of the Bourbons and Prado Museum private tour was a bit of a rushed experience for us. Our guide didn't give us time to fully appreciate or absorb each part, and due to a late train, our overall schedule was compressed. Unfortunately, this made the tour feel hurried.

Exploring Granada’s Iconic Alhambra & Generalife Gardens
Exploring Granada’s Iconic Alhambra & Generalife Gardens
Spain

The guided visit of Alhambra and the Generalife Gardens was astonishing. The guide was excellent, bringing the rich history of the place to life and making the entire experience enjoyable and enlightening.

Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Apr 09, 2025

Hi Christiane,

Thank you for sharing your experience and for your kind words about the trip's organization!
I’m so glad you had a wonderful time and enjoyed the knowledgeable and friendly guides, even with a bit of challenging weather.

Your feedback about the pacing in Cordoba and Madrid is invaluable, and I’ll make sure to take it into account for future planning.

If you’re considering another adventure—perhaps in other areas of Spain, or in Portugal, Italy, or Morocco—I’d love the opportunity to make it just as memorable.

Warm regards,
Helena

The trip that you guys organized for us was a once in a lifetime experience...
Galapagos Islands | Mar 17 - Mar 26, 2025

P
Patricia D.
Newark, NJ | Reviewed on Mar 30, 2025
The trip that you guys organized for us was awesome! The sights, the wildlife and the logistics were impeccable. Our guides in Quito (Christian) and Isabela island (Julio) were fantastic. Our coordinator Karla went above and beyond when we ran into some unforeseen issues related to canceled flights and health issues. Thank you so much for a once in a lifetime experience. Read more

The trip that you guys organized for us was awesome! The sights, the wildlife and the logistics were impeccable. Our guides in Quito (Christian) and Isabela island (Julio) were fantastic.

Our coordinator Karla went above and beyond when we ran into some unforeseen issues related to canceled flights and health issues.

Thank you so much for a once in a lifetime experience.

Hotel Review
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno

While the hotel is a gem, being perched as it is right in the San Cristobal harbor. The staff however are the real gem. Willing to go out of their way to help in any way.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Mar 31, 2025

Dear Patricia 😊

Wow, thank you so much for this amazing review! It truly makes me happy to know that you and the group had such a wonderful experience in Ecuador and the magical Galapagos Islands. I’m so grateful for your trust in us and for letting me participate in this beautiful journey.

I hope our paths cross again in the future!

Warmest regards,
Karla

Japan:Tokyo-Kanazawa-Kyoto-Hiroshima-Osaka
Japan | Mar 16 - Mar 29, 2025

Char
Char F.
Canada | Reviewed on Mar 30, 2025
Akieee in Hiroshima gave us an incredible tour of Hiroshima and Miyajima island!
We also loved our Kimono tea ceremony in Kyoto and our guide Taka Sakai !
And our experience in Kanazawa had so much lovely history, a beautiful place Hiroko was so knowledgeable!
And Nara outside of Osaka had amazing views and out kids loved interacting with the deer there! We couldn’t have done it without Taka Sakai!
Thank you to angel at KimKim for organizing a trip of a lifetime
Thank you, ... Read more

Akieee in Hiroshima gave us an incredible tour of Hiroshima and Miyajima island!
We also loved our Kimono tea ceremony in Kyoto and our guide Taka Sakai !
And our experience in Kanazawa had so much lovely history, a beautiful place Hiroko was so knowledgeable!
And Nara outside of Osaka had amazing views and out kids loved interacting with the deer there! We couldn’t have done it without Taka Sakai!
Thank you to angel at KimKim for organizing a trip of a lifetime

Thank you,

Taka Sakai ‎

Activity Reviews
Osaka-Nara Day Trip
Osaka-Nara Day Trip
Osaka

We had an amazing guide, beautiful temple and shrines! And so many deer! A great unique experience

Quality of Experience
Guides, Drivers and Staff
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan

Miyajima island is a can’t miss beautiful place!

Quality of Experience
Transport
We loved taking the ferry over!
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Such a unique experience! Even our 10 year old boys enjoyed dressing up for this experience!

Quality of Experience
Our tea ceremony instructor!
Guides, Drivers and Staff
Kanazawa Full Day Walking Tour
Kanazawa Full Day Walking Tour
Kanazawa

So much to learn, amazing place, less tourists than some of the other bigger cities! Worth the visit!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Japan

Mount Fujibis a must see!

Quality of Experience
Lo
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 07, 2025

Hi Chars,
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you had an incredible experience with our guides in Hiroshima, Kyoto, Kanazawa, and Nara. It’s fantastic that you enjoyed the kimono tea ceremony, the rich history in Kanazawa, and the fun interactions with the deer in Nara! We’ll be sure to pass on your kind words to our tour guide: Taka Sakai, Akieee, Hiroko. It’s our pleasure to help create memories like these, and we look forward to welcoming you again for more unforgettable adventures!
Best,
Angel

Invaluable local knowledge and experience
Costa Rica | Mar 15 - Mar 22, 2025

R
raf p.
Newark, NJ | Reviewed on Mar 30, 2025
Despite our family-of-6 booking late for peak spring break week, Holden and Kimkim organized a very memorable first visit to Costa Rica. Our itinerary showed Holden's impressive local knowledge and experience, balancing destinations suiting our wishes for a beach with a walkable town, together with forest, nature and family hiking, with minimal transport connections.
The whole family loved the amazing ancient rainforest with waterfalls, hot springs, volcanoes etc, and wildlife such as...
Read more

Despite our family-of-6 booking late for peak spring break week, Holden and Kimkim organized a very memorable first visit to Costa Rica. Our itinerary showed Holden's impressive local knowledge and experience, balancing destinations suiting our wishes for a beach with a walkable town, together with forest, nature and family hiking, with minimal transport connections.
The whole family loved the amazing ancient rainforest with waterfalls, hot springs, volcanoes etc, and wildlife such as monkeys, sloths and parrots. The hotels, tours and guides exceeded all our expectations, and our transportation was all on-time.
Our first time with Kimkim, it proved a great way to enjoy a new, more exotic destination without limiting ourselves to a large resort.

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 31, 2025

Hello Raf
Your kind words make me very proud of my team at Serendipity Adventures. I'm happy to hear that our planning efforts resulted in an unforgettable trip for you and your family. We hope you all return to Costa Rica soon to see other parts of our beautiful country!

Thank you
Holden Ketchum
Serendipity Adventures

Noga was fantastic, support was terrible
Iceland | Mar 23 - Mar 28, 2025

B
Ben A.
Tempe, AZ | Reviewed on Mar 30, 2025
Noga was fantastic, unfortunately the poor support once on the trip means I can’t suggest her or kimkim to others. If there’s something else support had been there I would definitely refer Noga to others. Read more

Noga was fantastic, unfortunately the poor support once on the trip means I can’t suggest her or kimkim to others. If there’s something else support had been there I would definitely refer Noga to others.

Activity Review
Breiðamerkurjökull Ice Cave Experience
Breiðamerkurjökull Ice Cave Experience
Iceland

It was crowded, small, and not very exciting. It was pretty, and the history was interesting, but ultimately not worth the time.

Quality of Experience
Probably nothing within the control of the organizers.
Guides, Drivers and Staff
Guide Was great
Transport
Old truck, broken seatbelts, but ultimately it worked fine
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Apr 09, 2025

Thanks for taking the time to leave a review! I loved working with both of you to plan your Iceland adventure. I’m sorry to hear that you were unable to make it to one of your hotels due to weather. Our support team is available for emergencies but if changes are made while you’re in country, we encourage you to do contact the hotels yourself. I hope that your trip overall was amazing and that you were able to enjoy Iceland’s natural wonders. I’m so glad that you enjoyed working with me and I hope you’ll give kimkim another chance in the future.

Bucket list trip
South Africa | Mar 14 - Mar 29, 2025

F
Fanny V.
Tanzania | Reviewed on Mar 30, 2025
My husband and I just completed a wonderful 16 day trip to Zimbabwe and South Africa starting in Victoria Falls and traveling by train to South Africa. Our agent Lucy did an exceptional job by putting together an activity filled itinerary experiencing some of the best of both regions. Always very responsive before and during our trip. Very nice quality accommodations during the self drive portion on the Garden Route, exceptional local guides, professional hotel staff. All in all an... Read more

My husband and I just completed a wonderful 16 day trip to Zimbabwe and South Africa starting in Victoria Falls and traveling by train to South Africa. Our agent Lucy did an exceptional job by putting together an activity filled itinerary experiencing some of the best of both regions. Always very responsive before and during our trip. Very nice quality accommodations during the self drive portion on the Garden Route, exceptional local guides, professional hotel staff. All in all an unforgettable experience!

Some of our highlights :
- The Victoria Waterfalls. Stunning!
- The Rovos Rail. What an indulgence!
- Through the Eye of an Elephant. Being so close to these gentle giants was an amazing experience.
- Cape Town, Robben Island and Table Mountain
- Cape Peninsula
- The Garden Route. Stunning vistas.
- Featherbed Eco Experience
- Tsitsikamma National Park
- Full day wine tour experience in Franschhoek.

This was our first trip to South Africa and we could never have imagined it to be so wonderful. We would definitely use KimKim again on our next trip.

Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Mar 31, 2025
Dear Fanny Thank you so much for your wonderful review! I am absolutely delighted to hear that you and your husband had such an unforgettable journey through Zimbabwe and South Africa. From the breathtaking Victoria Falls to the indulgent experience aboard Rovos Rail, it sounds like your trip was filled with magical moments – exactly the kind of adventure we love to create! I am happy to have been part of your first South African experience. Your kind words about the accommodations,... Read more

Dear Fanny

Thank you so much for your wonderful review! I am absolutely delighted to hear that you and your husband had such an unforgettable journey through Zimbabwe and South Africa. From the breathtaking Victoria Falls to the indulgent experience aboard Rovos Rail, it sounds like your trip was filled with magical moments – exactly the kind of adventure we love to create!

I am happy to have been part of your first South African experience. Your kind words about the accommodations, guides, and overall itinerary mean the world to us here at SALTY Travel.

When you're ready to explore more of Southern or East Africa – whether it’s the wild beauty of Botswana, the serene beaches of Mauritius, or the cultural richness of Tanzania and Kenya – we’d love to help craft your next adventure. Don’t hesitate to reach out to us for a personalized, sustainable, and community-focused journey.

Warmest wishes,
Lucy

Another amazing trip!
France | Mar 23 - Mar 29, 2025

M
Manoj I.
Chicago, IL | Reviewed on Mar 30, 2025
An amazing travel experience was had! Sebastian’s meticulous planning ensured a seamless itinerary. The hotel and location were ideal, situated centrally near attractions and in a vibrant neighborhood. The tours were exceptional, with knowledgeable guides who enhanced the overall experience. We felt like we got the full Parisian experience. Despite traveling with two young children, the trip was remarkably smooth and enjoyable for all. The children remained engaged throughout the journey... Read more

An amazing travel experience was had! Sebastian’s meticulous planning ensured a seamless itinerary. The hotel and location were ideal, situated centrally near attractions and in a vibrant neighborhood. The tours were exceptional, with knowledgeable guides who enhanced the overall experience. We felt like we got the full Parisian experience.

Despite traveling with two young children, the trip was remarkably smooth and enjoyable for all. The children remained engaged throughout the journey with the recommendations. This was our second booking through KimKim, and we anticipate future endeavors with the company. Their user-friendly platform significantly enhances our travel experience, allowing us to fully immerse ourselves in the destinations.

Hotel Review
Hôtel Bastille Spéria
Paris

Although the rooms were smaller compared to US hotels, they were reasonable considering we're in Paris! The location was exceptional, and I thoroughly enjoyed the neighborhood it was located in. The Italian restaurant across the street was particularly impressive and I highly recommend it. The surrounding area offered a diverse culinary scene with numerous excellent restaurants. The hotel’s breakfast buffet was exceptional, and the overall cleanliness and efficiency of the establishment were commendable. I would be delighted to stay there again in the future.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Transfer from Paris hotel to Paris Charles de Gaulle (CDG)
France

Professional and reliable drivers who prioritize safety and punctuality. The pickup service was provided in a luxurious minivan, ensuring a comfortable and convenient experience.

Quality of Experience
Guides, Drivers and Staff
Transport
 Macaron Cooking Class
Macaron Cooking Class
Paris

I selected this experience for my children, and they thoroughly enjoyed it. It was a remarkable opportunity to witness a genuine Parisian apartment and create our own macarons, immersing ourselves in the authentic Parisian experience. The tour was exceptionally efficient and entertaining. Was great talking to the chef to learn more about French food and culture. If you have a passion for macarons, this is an indispensable activity.

Quality of Experience
Guides, Drivers and Staff
Guided tour of Paris and secret Montmartre in a Citroën 2CV
Guided tour of Paris and secret Montmartre in a Citroën 2CV
Paris

The highlight of our trip was undoubtedly the exhilarating experience of racing around the city in a Citroen 2CV, the iconic French car. The exceptional driving skills and captivating entertainment value of the drivers made it an unforgettable experience for all ages, including the children. We captured some of the most memorable photographs with the car positioned in front of iconic landmarks such as the Montmartre, Eiffel Tower, and Arc de Triomphe. Passersby were captivated by our presence, often capturing images of us as if we were movie stars during our thrilling drives. This unique mode of transportation provided an exceptional opportunity to explore the city while immersing ourselves in its vibrant atmosphere.

Quality of Experience
Guides, Drivers and Staff
Transport
Opera Garnier visit
Opera Garnier visit
Paris

A comprehensive tour of an exceptionally grand opera house left a lasting impression. Its imposing architecture and regal aura were truly awe-inspiring. However, the two-hour duration proved somewhat protracted for what was to be seen. Despite this, the guide’s exceptional engagement skills ensured that we remained captivated throughout the experience.

Quality of Experience
Guides, Drivers and Staff
Palace of Versailles Half day trip (Skip the line, audioguided & gardens) by minivan from Paris
Palace of Versailles Half day trip (Skip the line, audioguided & gardens) by minivan from Paris
Paris

A must-see attraction in Paris, Versailles offers a captivating experience despite the lengthy commute from the city center. The driver’s entertaining commentary provided an engaging narrative while commuting to Versailles. The audioguide offered a comprehensive historical account, however, its detailed nature may occasionally hinder sustained attention. The gardens are resplendent, though vibrant array of blooms were missing for us during the early spring season. Nevertheless, navigating through the extensive palace can become congested, particularly during peak tourist hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Louvre Treasure Hunt (kids or teens tour)
Louvre Treasure Hunt (kids or teens tour)
Paris

Our guide, Tiffen, was exceptional in maintaining the engagement of both children and adults throughout the tour. Through insightful commentary, we gained a comprehensive understanding of the Louvre’s historical significance and the historical context of the artwork it houses. The incorporation of a treasure hunt element significantly enhanced the enjoyment of the experience for the children, who were particularly delighted by the prize they received at the conclusion of the tour. The duration of the two-hour session was highly appropriate.

Quality of Experience
Guides, Drivers and Staff
Paris: Illuminations Seine River Cruise
Paris: Illuminations Seine River Cruise
Paris

An excellent commencement to our journey. We were fortunate to witness the city’s prominent landmarks and get a great overview of our home for the next week. Regrettably, we wish we had scheduled our visit slightly later in the evening to experience the city’s illuminated beauty.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Mar 31, 2025

Hi Manoj,

Wow, thank you so much for your kind words! I’m absolutely thrilled to hear that you had such an amazing experience and that everything went smoothly—especially with two young children! It was a pleasure planning your trip, and I’m so glad you enjoyed the hotel, the tours, and the full Parisian experience.

Your feedback means a lot, and I truly appreciate you trusting me (and KimKim) with your travels again. Looking forward to helping you plan your next adventure whenever you're ready! 😊✨

A bientôt!
Sebastian

Events were great!
Greece | Mar 16 - Mar 25, 2025

C
Chris H.
Austria | Reviewed on Mar 30, 2025

Hi Everyone,

Our trip was fantastic. Each hotel was very good. All of the scheduled tours were excellent. The tour guides: Marika (Acropolis tour), Elissavet (Food tour), and especially Petros and Panagiota (Orange Farm tour). These individuals made already interesting and fascinating tours even more enjoyable and personable.

Thank you for the planning,

Christopher Hutchinson

Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on May 09, 2025

Thank you, Chris, for the review and for sharing your experience about your second trip with Kimkim! 💛 It was so fun helping your dad plan this special spring trip to Greece, to meet up with you and your family in such a beautiful and adventurous place! 🇬🇷 I’m so glad to hear the hotels and tours were great, and that the guides made everything even more enjoyable. I hope your son had a blast on the Orange Farm tour—it sounds like a fun experience! 🍊

The trip was amazing, would use again in hear...
Italy | Mar 7 - Mar 14, 2025

Brent
Brent S.
Dallas, TX | Reviewed on Mar 30, 2025

The trip was amazing, would use again in heartbeat. Luca was awesome during the planning stage and very responsive while on the trip.

Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Mar 31, 2025

Ciao Brent!

I am so happy you enjoyed your trip and thank you so much for the kind words!! 😍
It has been a true pleasure planning your Italy trip and can't wait to have you here again for another round!

All the best!
Luca

We had such a great trip with Serendipity Ad...
Costa Rica | Mar 12 - Mar 22, 2025

Joyce
Joyce C.
San Mateo, CA | Reviewed on Mar 29, 2025
We had such a great trip with Serendipity Adventures. We were well taken care of by Elena and Wilman. The drive from the airport to our first hotel in Monteverde was wonderfully relaxing as Fernando from RideCR took us to the Cloud Forest Lodge. Cloud Forest Lodge was everything we could have hoped for in Monteverde accommodations. Nestled in the Cloud Forest the grounds were beautiful. The room was large and clean. I loved the bed and especially the pillows! We had a... Read more

We had such a great trip with Serendipity Adventures. We were well taken care of by Elena and Wilman.

The drive from the airport to our first hotel in Monteverde was wonderfully relaxing as Fernando from RideCR took us to the Cloud Forest Lodge.

Cloud Forest Lodge was everything we could have hoped for in Monteverde accommodations. Nestled in the Cloud Forest the grounds were beautiful. The room was large and clean. I loved the bed and especially the pillows!

We had a fantastic Bird Watching hike in the Curi-Cancha Reserve with Andy from Forest Alive. Andy was so knowledgeable and we got so much out of it. Andy stopped at a local bird watching site early in the morning to point out all of the early riser birds. Then we had a great stop at the Monteverde Coffee Center, where we treated to the Costa Rican method of brewing coffee called Vandola. It is an elaborate method and the coffee was superb. After a rest we proceeded to the Curi-Cancha. I like the Curi-Cancha reserve because it is quieter than the Monteverde Cloud Forest and while different many of the sam birds are at both places.

In the afternoon, we had a Coffee & Chocolate Tour at the Don Juan Monteverde center. The tour was great and very informative. Chocolate and Coffee as well as Sugar Cane were demonstrated with the process for each. These are such important commodities for Costa Rica, that I think you can't really go to Costa Rica without such a tour.

The next day had us up bright and early for another bird watching tour in the Monteverde Cloud Forest. We got to see the Resplendent Quetzal as well as a lot of other birds on our hike.

After an afternoon nap, we were ready for a night walk in the Children's Cloud Forest. We did not see as much as I would have liked, but you can't predict what may be out after dark.

Sadly, it was time to leave Monteverde and travel to La Fortuna. We had a private transfer over the mountain and down to Arenal Lake for a ride across the lake to La Fortuna. Glad we were not driving! The drivers do such a good job of navigating narrow and difficult roads. Loved the boat ride. Our boat captain found a Howler monkey on the way, very exciting.

We arrived at our lodging the Arenal Hotsprings Resport and Spa. It is an amazing place with beautiful grounds. Our suite was perfect. The beds comfortable and the pillows good (not as good as the Cloud Forest Lodge, but I would not complain about them.) We had a great view of the Arenal Volcano from our room.

The next day again started early with Mariano from Serendipity Adventures. We did an early morning hike at the Arenal Volcano and then a hike at Hanging Bridges before visiting the La Fortuna Waterfall. It was an amazing day. We saw so much and Mariano was just a wonderful guide.

The next day we did a canal tour of the Cano Negro Wildlife Refuge with Canoa Aventura. Our guide, Joda (I think that's right, we called him Jo), did a great job showing us what the Rio Frio had to offer as far as wildlife. Would not have missed this tour for anything.

The next day we transferred to Tortuguero with a private driver. It turned out that Mariano was our driver for the day. He was so much fun and we had a very pleasant trip to the "boat dock" for the boat that would take us to Tortuguero.

The river crossing is a little difficult in March as Costa Rica has not had much rain by then and the river is down making the boat captain really earn his pay to successfully navigate the shallow waters. But Ronny handled the trip superbly. Our hotel, Manatus Hotel, provided the boat, the driver, and our guide for the trip Lilly. It was a great introduction to Tortuguero.

I can't say enough wonderful things about Tortuguero. I just love floating down the canals looking for birds, monkeys, lizards, caman, crocodiles and anything else we run across. It is so beautiful and so peaceful. I don't think I would ever get tired of it. We did early morning canal trips and afternoon canal trips looking for beautiful birds and amazing wildlife. Our guides, Ronny, Bony and Lilly were all so great.

Well all good things come to an end and it was time for the trip back to San Jose for the journey home. The Hotel Manatus provided transportation back to San Jose in a comfortable bus. It was a good trip with our guide providing fascinating information about banana production and information about Costa Rica.

We spent the night in the Hilton Garden Inn, at La Sabana. After our amazing trip, this was a good hotel to relax in before our flight the next morning.

We had a private transfer with Fernando again of RideCR. Can't say enough about have private transfers in Costa Rica. You can drive, but I have seen the roads and the other drivers and just do not think it is a good idea.

We totally loved our trip and can't wait to do it again.

Hotel Review
Arenal Springs Resort
La Fortuna

Arenal Springs Resort & Spa was definitely the highlight of my accommodations on this trip. The place was simply luxurious and stood out compared to the other hotels. Everything about it was top-notch, from the atmosphere to the services provided. I felt entirely pampered during my stay. It's one of those places you can't help but look forward to coming back to after a day of exploring.

Activity Reviews
Private  Guided Boat Excursion Through the Tortuguero Canals
Private Guided Boat Excursion Through the Tortuguero Canals
Tortuguero

I told you I can't say enough good things about Tortuguero and cruising around the canals looking for wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Boat Excursion Through the Tortuguero Canals
Guided Boat Excursion Through the Tortuguero Canals
Tortuguero

Love, love, love touring through the Toruguero Canals. You see something different all of the time. Our guides were great: Ronny, Bony and Lilly did an excellent job!

Quality of Experience
Guides, Drivers and Staff
Transport
Tortuguero Village Visit
Tortuguero Village Visit
Tortuguero

Great little walk around the village. You do not realize how close you are to the Carabean Sea until you walk through the village. A nice fruit milkshake just hit the spot on a hot day.

Quality of Experience
Guides, Drivers and Staff
Transport
Boating in Caño Negro Wildlife Refuge
Boating in Caño Negro Wildlife Refuge
Arenal/La Fortuna

This was a fantastic tour. You just see so much more from the vantage point of being on the water. Great tour!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Arenal/La Fortuna

Awesome tour with Mariano! He was just great. So informative. He had a great sense of humor and was just so fun!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Night Walk in the Monteverde Cloud Forest Reserve
Night Walk in the Monteverde Cloud Forest Reserve
Monteverde

The history of how the Children's Cloud Forest was created is amazing. European children were moved to conduct bake sales and other fund raisers to help preserve what is now known as the Children's Cloud Forest in honor of their efforts.

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde

Monteverde Cloud Forest is just awesome. You can do the walk without a guide, but you get so much more out of it, if you have one.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

This was fun and informative tour. Chocolate and coffee are so important to the history and economics of Costa Rica. It was great to learn about the growing and the processes for making coffee and chocolate. Definitely glad I did this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Private: Half-day Birdwatching Hike in Curi-Cancha Reserve
Private: Half-day Birdwatching Hike in Curi-Cancha Reserve
Monteverde

Our guide Andy, made this a very special trip. He was so fun and easy to be with. He really knows his birds and helped us find and identify many that we would not have seen without him. I do like the Curi-Cancha Reserve. It is so beautiful with lots of opportunities for seeing special birds.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Mar 30, 2025
Hola Joyce, Thank you so much for your wonderful review⭐⭐⭐⭐⭐! We are so thankful for the opportunity to organize your journey and thrilled to hear that you had an amazing experience with Serendipity Adventures. It was a pleasure planning your trip, and we’re glad you enjoyed Monteverde, Arenal, and Tortuguero, along with the incredible wildlife and unique tours.
Your kind words about our guides, accommodations, and transfers mean a lot to us.
We’d love to welcome you back for another...
Read more

Hola Joyce,

Thank you so much for your wonderful review⭐⭐⭐⭐⭐! We are so thankful for the opportunity to organize your journey and thrilled to hear that you had an amazing experience with Serendipity Adventures. It was a pleasure planning your trip, and we’re glad you enjoyed Monteverde, Arenal, and Tortuguero, along with the incredible wildlife and unique tours.
Your kind words about our guides, accommodations, and transfers mean a lot to us.
We’d love to welcome you back for another unforgettable adventure in Costa Rica! 🌿🐒☀️you can ask for me and I will be more than happy to create a second unforgettable experience in this paradise.
Thank you very much, Pura Vida!

Elena Mora
Serendipity Adventures

The total Icelandic experience was beyond be...
Iceland | Mar 21 - Mar 28, 2025

M
Miriam K.
Canada | Reviewed on Mar 29, 2025
The total Icelandic experience was beyond belief. The people , scenery, food, and attractions were breathtaking. The hotels were perfect and breakfast delicious. The Sky Lagoon was one of my favourites along with the glacier walk and Blue cave. What an extraordinary country. Read more

The total Icelandic experience was beyond belief. The people , scenery, food, and attractions were breathtaking. The hotels were perfect and breakfast delicious. The Sky Lagoon was one of my favourites along with the glacier walk and Blue cave. What an extraordinary country.

Hotel Reviews
Fosshotel Baron
Reykjavík

Slightly older building but clean and efficient, great breakfasts

Authenticity & Character
Location
Good location , we walked everywhere from the hotel.
Staff
Cleanliness & Comfort
Signature by Vík Apartments
Vik

Beautifully appointed apartment. Very modern and spacious for the three of us.

Authenticity & Character
Location
Walking distance to some wonderful restaurants
Staff
Sorry, there was no staff at the apartments. But it had everything you required including a washing machine and dryer if needed.
Cleanliness & Comfort
Reykjavík Marina - Berjaya Iceland Hotels
Reykjavík

This is a wonderful hotel , walking distance to many interesting sites.

Authenticity & Character
Location
Very close, within walking distance to many interesting features
Staff
Very curtious
Cleanliness & Comfort
Love the Occitaine body and bath products.
Activity Reviews
Reykjavík Classic Whale Watching
Reykjavík Classic Whale Watching
Iceland

For three hours out on the rough seas we saw nothing but birds, no whales. I know there is no guarantee that you will and we were offered free tickets to try again in the future. Many people were sick even though tablets were offered at the start (poor crew who have the unenviable job to clean up)

Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland

This was breathtaking. So incredible to know you are inside one of the glaciers

Quality of Experience
Transport
Sky Lagoon - Experience the seven-step Sky Ritual
Sky Lagoon - Experience the seven-step Sky Ritual
Iceland

My favourite, smaller and more intimate than Blue Lagoon

Quality of Experience
Guides, Drivers and Staff
Very friendly, helpful, very knowledgeable about the area though many we met were not Icelanders
Transport
My niece was our driver and she drove everywhere as though she lived there.
Local specialist: Guðmundur Pálmason

All good but it was difficult and time consum...
Japan | Mar 24 - Mar 26, 2025

P
Paula G.
Newark, NJ | Reviewed on Mar 29, 2025
All good but it was difficult and time consuming communicating with Shona. Read more

All good but it was difficult and time consuming communicating with Shona.

Hotel Review
Hakuba Tokyu Hotel

A little lodge like but the rooms are spacious and clean Very Reasonable priced Staff a little neurotic Restaurant only open for breakfast and Not dinner No bar and Wasn't disclosed to us

Authenticity & Character
Location
See above
Staff
See above
Cleanliness & Comfort
Activity Review
Full Day Sake Tasting & Snow Monkey Park Tour (Join-in)
Full Day Sake Tasting & Snow Monkey Park Tour (Join-in)
Nagano

Kerin and Sean were amazing! Loved everything about the tour

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 08, 2025

Hi Paula
I do apologize for not being able to reply to you in a timely manner. I had to spend some time researching and looking into the issues before the trip, which caused the delay.However, it seems that the hotel in Hakuba was booked by yourselves, so I'm really sorry that it didn't meet your expectations. Thank you for your support of KK and my work.
Best Regards
Shona
Shona

We enjoyed our trip very much as the 4 areas ...
Patagonia | Mar 4 - Mar 22, 2025

D
David M.
Chicago, IL | Reviewed on Mar 29, 2025
We enjoyed our trip very much as the 4 areas visited were a nice mix. Our two cultural experiences, dinners with local hosts, were very special, and we would use Kim Kim again. Read more

We enjoyed our trip very much as the 4 areas visited were a nice mix. Our two cultural experiences, dinners with local hosts, were very special, and we would use Kim Kim again.

Hotel Reviews
La Casa de Eugenia
San Martin de los Andes

A very homey feel with a nice yard and lovely proprietors.

Authenticity & Character
Location
Very near the beach.
Staff
Cleanliness & Comfort
Hostería Patagón
Villa La Angostura

This was comfortable and quiet, we did have problems with WI-FI. Struggled with communication with staff.

Authenticity & Character
Location
We were too far from town.
Staff
Cleanliness & Comfort
Design Suites Bariloche
San Carlos de Bariloche

Very nice place with jacuzzi in the room. Good restaurant and helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria Senderos
El Chalten

A good basic hotel with very helpful staff. Somewhat small room and no frig but it was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mirador del Lago
El Calafate

Very nice place, good restaurant…at times a bit noisy from traffic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palo Santo Hotel
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Navigation to the glaciers
Navigation to the glaciers
El Calafate

It is just an incredible experience to get these view of the glaciers.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Experience Perito Moreno glacier
Kayak Experience Perito Moreno glacier
El Calafate

A peak experience for us. I wished the kayak had a functioning back rest. I was very uncomfortable by the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Family dinner in Calafate
Family dinner in Calafate
El Calafate

We really enjoyed the interactions with four other couples who thankfully used their English.

Quality of Experience
Food
Experiencia Boedo, an evening with a porteñian family
Experiencia Boedo, an evening with a porteñian family
Buenos Aires

We really enjoyed this especially since our Spanish is very limited, and Pierre and Grace are such lovely people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Emilia Do Campo

Great Customized Australian Trip.
Australia | Feb 26 - Mar 9, 2025

Rich
Rich A.
Ashburn, VA | Reviewed on Mar 29, 2025
We asked Ruth our advisor to developer a customized two week trip in Australia. She suggested cities to visit, number of days in each along with activities to make our visit memorable. We were not disappointed. Our trip included the cities of Sydney, Uluru, Port Douglas and Melbourne. All provided a variety of sights, culture and adventure. The hotel accommodations were fabulous, the tours came off as planned while action packed as we requested. We’ll definitely be using KimKim again in... Read more

We asked Ruth our advisor to developer a customized two week trip in Australia. She suggested cities to visit, number of days in each along with activities to make our visit memorable. We were not disappointed. Our trip included the cities of Sydney, Uluru, Port Douglas and Melbourne. All provided a variety of sights, culture and adventure. The hotel accommodations were fabulous, the tours came off as planned while action packed as we requested. We’ll definitely be using KimKim again in the future.

Hotel Reviews
Vibe Hotel
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
PARKROYAL Darling Harbour
Sydney

Great location, friendly staff, newly renovated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Phillip Island + Penguin Plus  with Dinner
Full Day Phillip Island + Penguin Plus with Dinner
Melbourne

A long day or touring that culminated in the Penguin Parade. Worth the time Lots to see and do. The animal zoo we visited in the morning seemed a bit sparse compared to another we visited outside of Sydney.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Lanes and Arcades Tour - Shared tour
Morning Lanes and Arcades Tour - Shared tour
Melbourne

A walking nice tour our many sights and attraction in Melbourne.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Fun while exploring the outdoors. A good combination of river floating, hiking and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Port Douglas

Snorkeling was fun…. Was hoping for more aquatic fish, creatures, etc. Lunch was good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

Beautiful presentation …. Nice meal.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Sunrise & Kata Tjuta Visit
Uluru Sunrise & Kata Tjuta Visit
Uluru

Love the sunrise, history and traditions shared.

Quality of Experience
Guides, Drivers and Staff
Transport
Wintjiri Wiru Sunset Dinner
Wintjiri Wiru Sunset Dinner
Uluru

Beautiful evening adventure.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Beautiful views … a bit long, but lots to see and do.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sydney Classic Tour (Bike)
Half Day Sydney Classic Tour (Bike)
Sydney

Fun way to visit sights and learn the history of Sydney.

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great informative tour.

Quality of Experience
Guides, Drivers and Staff
Magistic Express Dinner Cruise
Magistic Express Dinner Cruise
Sydney

Nice harbor views at sunset with a great dinner and entertainment to end the evening.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 01, 2025

Thank you Rich! It was great working with you on your trip!
Ruth

Great family trip!
Colombia | Mar 7 - Mar 14, 2025

M
Meena G.
Chicago, IL | Reviewed on Mar 29, 2025
We had a great experience working with Michael from Chaska Tours. He was very helpful in creating the perfect itinerary for our family with 5 little one (ages 1-7), and 4 adults. He answered all our questions and was very patient. We enjoyed a city tour, a Rosario Island tour/beach club (definitely a highlight), chocolate making workshop, and family photos with an amazing photographer, Rafael. We had Gabo as our guide the whole trip - he was so great, especially with the kids (they still... Read more

We had a great experience working with Michael from Chaska Tours. He was very helpful in creating the perfect itinerary for our family with 5 little one (ages 1-7), and 4 adults. He answered all our questions and was very patient. We enjoyed a city tour, a Rosario Island tour/beach club (definitely a highlight), chocolate making workshop, and family photos with an amazing photographer, Rafael. We had Gabo as our guide the whole trip - he was so great, especially with the kids (they still ask about him). It was nice to have everything pre-arranged. The team was very responsive while we were there. Our family would definitely recommend Michael and his team!

Hotel Review
Hotel Caribe Faranda
Cartagena

Hotel itself is beautiful - the animals, grounds, and pools are gorgeous. The service was a little slow - took long to get food/drinks at restaurants but room service was great. The shower in the room was not amazing for the kids (only a rainfall head). It was easy to walk to several markets and restaurants. Overall, it was great experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 29, 2025

Hi Meena,
Thank you so much, for your wonderful review!
We’re happy to hear that your family trip to Colombia was such a great experience and that your guides made a lasting impression on you.
Thank you again for your trust and kind recommendation. We’d be delighted to welcome you and your family back anytime!
Warm regards,
Michael & The Chaska Tours Team

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