Kimkim Trip Reviews

4.8
Based on 16,868 ratings
Read 16,868 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Easiest Vacation Planning We Have Ever Had
Vietnam | May 12 - May 24, 2025

Amanda and Alex
Amanda and Alex S.
Newark, NJ | Reviewed on Jun 08, 2025
The booking experience on Kim Kim was overall easy, and made a big international trip like this for a foreigner very stress free. After going through different sample trips we were linked with Realistic Asia in Vietnam and Hien our main point of contact. After telling Hien what we were thinking she gave us a sample trip and made some recommendations which were great. We wanted to make some changes to day trips and hotels, which she was extremely responsive and attentive to which we... Read more

The booking experience on Kim Kim was overall easy, and made a big international trip like this for a foreigner very stress free. After going through different sample trips we were linked with Realistic Asia in Vietnam and Hien our main point of contact. After telling Hien what we were thinking she gave us a sample trip and made some recommendations which were great. We wanted to make some changes to day trips and hotels, which she was extremely responsive and attentive to which we appreciated. Throughout the trip Hien was never far from her phone which made the experience that much more comfortable. Everywhere we went we had a driver and english speaking guide, which made navigating every step in our itinerary very easy. The entire experience with Realistic Asia was turnkey

I want to give a shout out to some excellent guides we had throughout the trip: Huấn in Hoi Ann, Thiện in Hue, and Cuong in Hanoi.All went above and beyond during the tours and giving us tips along the way and we highly recommend using them.

Hotel Reviews
Moire Hoi An, Vignette Collection

This hotel is directly across from old town, and a very easy walk away from all major attractions. The pool is overlooking the river and a great spot to spend during the hottest parts off the day. The room was nice and great staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Hue

Everything about this hotel is great but it is a dated look and feel. I think the rooms need to be renovated at some point to keep up with other five star accommodations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Pioneers Cruise (Formerly Essence Grand Cruise)

This ship has great food service, and rooms. It is a practically brand new luxury yacht which is beautiful and comfortable. When the ship goes to its overnight docking location its not very far from land, and its in a cove with many other boats. I think we would have enjoyed more movement so we were able to see more of Ha Long Bay. The excursion we did ( kayaking) was boring and every boat in the area seemed like they were doing the same thing.

Authenticity & Character
Location
Overnight Anchoring Location
Staff
Cleanliness & Comfort
Sofitel Legend Metropole Hanoi
Hanoi

Amazing Historical Hotel with great staff. We enjoyed our stay here. The vibe is definitely professional business and wealthy tourists but we still had a nice time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
VIP Fast Track Service
VIP Fast Track Service
Vietnam

A must do for coming into Saigon, made the trip so much easier.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jun 13, 2025

Dear Amanda & Alex,

Thanks so much for your wonderful review! We’re really glad to know that you enjoyed your holiday Vietnam.

Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.

Thanks again for the review and for being such a great customer.

With my best regards from Realistic Asia <3
Hien

This trip was a trip of a lifetime! Ruth from...
Australia | Apr 6 - Apr 27, 2025

N
Nancy M.
Denver, CO | Reviewed on Jun 08, 2025
This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New... Read more

This trip was a trip of a lifetime! Ruth from Kim Kim was amazing at advising and planning the perfect adventure for us. All of our flights, rides to and from the airports, and hotels were great. So wonderful to have that all planned out for us and just showing up! In Australia we received our itinerary and brochures at the first hotel and that was great! Our itinerary was well used throughout our time in Australia. Thank you so much for that. It would have been nice to get one in New Zealand as well. We did so many things and wanted to share how wonderful each was.
Melbourne area
From Melbourne we did the Phillip Island Go West Tour with guide, Chris R. He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute.
The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!
The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.
Uluru
Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.
Hike in Kata Tjuta also had stunning views. The pace was a little too fast for me, we just didn't have enough time to look around, but the it was worth doing.
Evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show.
Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour.
Port Douglas
The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!
Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk.
Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.
Sydney area
Nice relaxing morning until we were off to Sydney next. Sydney was very much a bustling city and our first tour was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The "city art" along the beach was everything from fun to amazing.
That evening was our dinner and Harbor cruise - beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside.
Next up was our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.
We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.
New Zealand
Flew to Auckland for our one night there - rainy day and night - we were supposed to have tickets for the Sky Tower - this was the only thing that didn't go as planned on our trip. It was Easter, but I think that the closing time for the Sky Tower had changed to "Autumn schedule" or something and it was closed when we went for our visit.
Hobbiton
As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckly one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Lunch at the Green Dragon pavilion was delightful and then we transitioned to the next ride to Rotorua.
Rotorua area
The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work.
The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.
The Cultural center for dinner and a Maori experience was up next. We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.
Mt Terawana crater hike was next - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group (we weren't the slow ones on this trip) and they informed us about the geology of the area and always gave us time to remove the "gravel" from our boots.
The contrast in the environments between the rain forest and the crater hikes was striking but we are so glad we did both. then it was off to Queenstown.
Queenstown area
First up was our Doubtful Sound day - what a day - again, one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter range/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked!
Next was a short excursion on the Routeburn track. Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.
Next day was our Appellation Wine tour in the Otego valley - visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great views.
Finished up the kimkim-arranged activities with a gondola ride at dusk and got to see the beautiful views as the sun set and stars came out.
Similar to the variety at Rotorua, these trips around Queenstown showed distinctive variety and were all very enjoyable.

Hotel Reviews
Sudima Lake Rotorua
Rotorua

The hotel could use some upgrading. The bed was comfortable, our view of the lake was nice. The amenities were fine, but you pay extra for everything.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express & Suites Queenstown
Queenstown

Really nice, modern design with plenty of space to have breakfast, a drink or just relax in the lobby. The rooms were comfortable and had everything you need.

Authenticity & Character
very modern design
Location
Everything is pretty close in Queenstown.
Staff
Staff were great with recommendations and helpful holding luggage for us. They seemed like they wanted us to have a good time.
Cleanliness & Comfort
Batman's Hill On Collins
Melbourne, VIC

Good location for walking about Melbourne. Breakfast was varied and good! The rooms are small, but clean and comfortable beds.

Authenticity & Character
Location
Close to river and lots of restaurants.
Staff
Cleanliness & Comfort
The Lost Camel
Yulara

Nice rooms and comfortable beds. Great amenities like laundry to free! Convenient to the whole resort. Pool was on the chilly side.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas

We loved having a place to cook a meal ourselves. The pools were nice and private. Laundry was convenient. Location in the middle of town was very convenient.

Authenticity & Character
Location
Staff
Only saw them once. They left the key in an envelope on the office door - we thought that was odd
Cleanliness & Comfort
apartment was clean and well equipped.
Furama Darling Harbour
Haymarket

Definitely gets you a feel of the city! It's right in the middle of Chinatown, a bustling area with lots of shops and restaurants, and ambience. Close to transportation options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Express Auckland City Centre
Auckland

We arrived late in the evening and the receptionist was helpful in directing us to restaurants nearby. The rooms are comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The shower doors are interesting...frosted glass visible to the room. Kinda cool.
Activity Reviews
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

Mt Terawana crater hike was a great experience - maybe almost half the fun what the wild ride in and out. The crater hike was amazing, terrific views, quite windy at the top and the path down to the crater bottom was unexpected but also quite fun. The guides here definitely patient with our group as some folks had a harder time, they informed us about the geology of the area, and always gave us time to remove the "gravel" from our boots.

Quality of Experience
Guides, Drivers and Staff
Transport
Doubtful Sound Wilderness Cruise (ex Queenstown)
Doubtful Sound Wilderness Cruise (ex Queenstown)
Queenstown (NZ)

What a day - one of the real highlights of the trip. The day started out overcast but by the time we got to the Sound it was beautiful and clear (apparently not the usual experience for a place that measure rainfall in the 10+ meter/year). Again, we had very good guides from the driver (Chou) from Queenstown to the guide on the boat tour on the Sound. The scenery was truly amazing everywhere you looked! We were able to see dolphins and seals in the Sound.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Routeburn Trail
Half Day Routeburn Trail
Queenstown (NZ)

Dan was our guide and gave us the opportunity to experience just a hint of this Great Trail - it makes us think we really need to come back and do this whole trial! While this wasn't a Lord of the Rings tour - he pointed out some of the sites used for filming and explained how Queenstown has become a filmmakers - "go-to location". Wonderful tour and really funny conversation with Dan and Adrian - time as too short.

Quality of Experience
Guides, Drivers and Staff
Transport
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

Visited four wineries and tried some tasty varieties. John was our guide - he was friendly (what would you expect from a Canadian - also made for an interesting discussion of the Stanley Cup playoffs just underway), knowledgeable, and made sure we stopped for some great sites for photos.

Quality of Experience
Food
Guides, Drivers and Staff
Went above and beyond.
Transport
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

We took the gondola ride at dusk and got to see the beautiful views as the sun set and stars came out - we also ended up signing up for the buffet as we were told it was the best buffet in town.

Quality of Experience
Private Wildlife Habitat Experience
Private Wildlife Habitat Experience
Port Douglas

Wildlife Habitat private tour was lovely the way they made a natural habitat and the Lily was a great guide and made us very much feel like VIPs. It was wonderful to get a close up view of some of the beautiful birds, had another koala encounter (can't get enough of those), but also had encounters with a black cockatoo and a frogmouth.

Quality of Experience
Guides, Drivers and Staff
Lily was great! It was her first tour and she was so sweet and knowledgeable.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

We had our formal Opera House tour next, and it was really a wonderful way to learn more about this extraordinary architectural achievement. Our guide was great. I can't remember the name, but he had recently won an employee photography contest. It is easy to see why a tour of the Opera House is a "don't miss" experience as the thought that went into each space (including the restrooms) is clearly evident. We spent some of our free time after this walking along the harbor to the botanical garden and you can take classic photos of the Opera House along the way.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

The Phillip Island Go West Tour with guide, Chris R. was fantastic! He was funny and personable with plenty of information on the area and animals. Our favorites were the Moonlit Sanctuary, petting the koala was well worth it! Phillip Island was beautiful - the Nobbies were truly beautiful and the penguins, so so cute. We hit it at molting season, so there weren't as many penguins coming in a night, but it was still amazing!

Quality of Experience
Great choices of stops along the way.
Guides, Drivers and Staff
Chris was funny and knowledgeable - a great combination. We enjoyed his dad jokes and information.
Transport
Comfortable van.
Laneways & Arcades Discovery Walk
Laneways & Arcades Discovery Walk
Melbourne

The Hidden Gems Arcades and Lanes tour was such fun! Fiona was a great guide, she knows so much about Melbourne that we learned a lot. It was also a great way to see parts of the city we might have missed if we hadn't done the tour. The chocolate was a nice treat along the way!

Quality of Experience
Guides, Drivers and Staff
Fiona was great - we learned a lot that enhanced the rest of our stay in Melbourne
Full Day Outer Reef Mackay Coral Cay
Full Day Outer Reef Mackay Coral Cay
Port Douglas

The Great Barrier Reef snorkeling adventure was an adventure! We had very choppy waters and it made for a rocky trip to and from the reef. The guides, especially Isaac, were accommodating and helpful. They knew I was not a strong swimmer, so they kept and eye on me and helped me out when I needed a boost. Seeing the reef was a highlight of the trip. Amazing to view it with my own eyes!

Quality of Experience
Although it was choppy, this was really the "full experience" and we loved it.
Food
Guides, Drivers and Staff
Thoughtful, and very competent.
Great Ocean Road Sunset Day Trip
Great Ocean Road Sunset Day Trip
Melbourne

The Great Ocean Tour with Terry, from Go West. We enjoyed the stops along the way and the scenery was stunning. We actually saw a koala in the wild, but not where we thought we would. The evening at Twelve Apostles was beautiful, with a sunset view and a quick trip down to the beach, it was amazing.

Quality of Experience
Guides, Drivers and Staff
Terry was a fine guide, but it's a large bus and people pretty much stuck with those they came with and didn't interact much.
Transport
More time for dinner would've been nice.
Morning Discover Bondi Tour
Morning Discover Bondi Tour
Sydney

was Bondi Beach with James from the volunteer life savers group. Our beach day was windy and rainy so it was fun to hear about the history and just stroll along and see the sites. The weather was windy, so we didn't swim, but the walk was one fantastic view after another. The "city art" along the beach was everything from fun to amazing.

Quality of Experience
Guides, Drivers and Staff
James was a fun guide - we were the only people on the tour so he seemed to figure out the things we were interested in and catered to that.
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru Cultural & Sunset Visit with Barbecue Dinner
Uluru

Sunset tour and BBQ with guide, Hayley was amazing. She was able to teach us about the Ananu people, and the stories they would share with us. The short walk to the watering hole was a highlight. Sunset vista was amazing. The BBQ was so nice, meeting people from all over the world. The food was great and plentiful.

Quality of Experience
Food
Great food. Good variety. They knew I had a mushroom allergy and made sure I knew what dishes to avoid.
Guides, Drivers and Staff
Hailey was our guide and taught us many things about the Anangu people. I loved this part.
Transport
Valley of the Winds (Shared Small Group Tour)
Valley of the Winds (Shared Small Group Tour)
Uluru

Hike in Kata Tjuta also had stunning views and amazing conglomerate rock. We got great snacks to bring along and eat at the viewpoint. Our guide set the pace was a little too fast for me, we just didn't have enough time to look around, and really enjoy the views around us. There was a definite split in the group where the faster ones went ahead, waited for us, but then moved on as soon as we caught up. I'm not completely out of shape either. That made it a challenge, but the it was worth doing.

Quality of Experience
Guides, Drivers and Staff
Guide was pleasant and gave us information on the way in.
Transport
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Mossman Gorge Adventure with the walk and river float was a tremendous experience. Francisco was a great guide - he was fun on the river float - highlighting the plants that are trying to kill us and the beauty of the forest. The spiders were something else - amazing to see and the rainforest was amazing. The smoke ceremony with Tim was educational and a great way to start the forest walk. We stopped for lunch in a cute little town with good food and parrots all around us! They provided some snacks along the way for the hike.

Quality of Experience
River float is just beautiful and relaxing - but it is some work to carry rafts.
Food
Guides, Drivers and Staff
Francisco was great and very personable.
Transport
Sunset Dinner Cruise  with Window Seat
Sunset Dinner Cruise with Window Seat
Sydney

The dinner and Harbor cruise - a beautiful evening with great views of the city, Harbor bridge, and Opera house. This cruise in the harbor made for a very pleasant evening - service was great - Philip had a hard time staying at the table as the sites along the harbor were better outside. Food was good. We did have to change this reservation so we didn't really have a window seat - part of the reason Philip kept going outside.

Quality of Experience
Food
Guides, Drivers and Staff
Twilight Visit to Uluru & Light Show
Twilight Visit to Uluru & Light Show
Uluru

The evening drone show was cancelled due to wind. But we did get a lovely wine and cheese basket and enjoyed a laser light show. The location is very nice and the staff gave great customer service.

Field of Light & Uluru Sunrise
Field of Light & Uluru Sunrise
Uluru

Early morning at the Field of Lights was spectacular! The glowing light of the rising sun, the beautiful lights stretching out in front of the amazing Uluru. Thoroughly enjoyed this tour. The guides were pleasant and provided coffee and treats as the sun came up.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas

Drive from Cairns airport to Port Douglas was scenic. Driver was not super talkative, but that's fine.

Quality of Experience
Guides, Drivers and Staff
Transport
Nice cars!
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Our tour of the Blue Mountains with Steve. He commented on how the traffic in the city was pretty minimal that morning - maybe because everyone was already on the way to the Blue Mountains. It was a holiday and quite crowded which decreased our enthusiasm as the short hikes felt a bit more like being in a queue. Nevertheless, there were some lovely sites, but living with mountains very near, we could definitely see the appeal of hiking out into the park to better enjoy nature.

Quality of Experience
So crowded, but there's nothing the tour guide or company can do about that.
Guides, Drivers and Staff
Transport
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

As Lord of the Rings/Hobbit fans, this was a truly enjoyable way to spend some time on a rainy day. This day almost didn't start off well as there was some confusion about the pickup location but luckily one of the van drivers spotted us and caught us up with the correct van for the trip to Hobbiton. Hobbiton was charming, even in pouring rain. The detail in the hobbit home that we could walk through. We could've spent a lot of time looking around.Lunch at the Green Dragon pavilion was delightful.

Quality of Experience
Food
Buffet was great - the apple crisp was delicious.
Guides, Drivers and Staff
Transport
Damian was a great driver, entertaining and great stories.
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua

The glow worm kayak tour was very fun and the glow worms were just amazing but mostly we were glad that we weren't the kayak that tipped over - the guide was great about helping everyone out and it was some considerable work The glow worms should not be missed if you're in New Zealand.

Quality of Experience
Guides, Drivers and Staff
Transport
Not the nicest vehicle, but it got us there and back!
Full Day Whirinaki Forest Walk with Lunch
Full Day Whirinaki Forest Walk with Lunch
Rotorua

The Whirinaki forest walk was up next - this was very much one of the most memorable and enjoyable parts of the entire trip. Our guide Tom was perfect for us - full of information and pointed out all kinds of great things along the trail. His 30 years in conservation introduced us to so many amazing things about the New Zealand rain forest and the challenges that New Zealand is facing on the conservation front - just a truly amazing day.

Quality of Experience
Food
Yummy sandwiches and fruit after a day walking the rainforest at a spot next to a beautiful waterfall
Guides, Drivers and Staff
Tom is an amazing resource for all things New Zealand! We enjoyed his banter on the drive and all the information during the walk.
Transport
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

The Cultural center for dinner and a Maori experience . We had listened to New Zealand history from the perspective of European-descendants and it was great to get some of this from the Maori perspective. Lots of food and an elaborate show after made for a great evening.

Quality of Experience
Getting a peek at Maori culture and this extended family was really interesting. Very hospitable people.
Food
The food was good, but not quite what we were expecting. The hangi meat was a little dry. There was plenty to eat, though.
Guides, Drivers and Staff
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Jul 08, 2025

Hi Nancy
Can you believe we started working on your trip in Feb 2024 and now you have traveled! I really enjoyed working with you and we added some really fun elements to your trip! Thanks!
Ruth

Well tailored trip for me and my grown son wi...
Switzerland | May 31 - Jun 7, 2025

Jody
Jody B.
Los Angeles, CA | Reviewed on Jun 08, 2025
Well tailored trip for me and my grown son with a limited amount of time and desire to hit several key geographies: Zurich, Bern, Gruyere, Interlaken, Luzern, Lugano and back to Zurich. The hotel selections worked well, and we especially liked our hotels in Zurich and Luzern given their approximation to the train station and the older sections of the towns where I love to stroll for hours and photograph. Communication with the kimkim team was simple and straightforward with their online app.... Read more

Well tailored trip for me and my grown son with a limited amount of time and desire to hit several key geographies: Zurich, Bern, Gruyere, Interlaken, Luzern, Lugano and back to Zurich. The hotel selections worked well, and we especially liked our hotels in Zurich and Luzern given their approximation to the train station and the older sections of the towns where I love to stroll for hours and photograph. Communication with the kimkim team was simple and straightforward with their online app. We didn't need any assistance during our trip but it was nice to have a 24/7 contact number just in case.

Hotel Reviews
Ameron Luzern Hotel Flora
Luzern

Excellent location near the train station and on the edge of old town. Our room was on the alley where they were doing major construction, so it was quite noisy. The breakfast buffet was very good and had lots of selections, including some vegan ones.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean room, just on the first floor overlooking some major construction that was very noisy!
Hotel Carlton Europe (Adult Only)
INTERLAKEN

No two rooms are alike, so be sure to understand the exact room you're getting. Ours was quite spacious but a little funky, with a tub in the room. The view from the bathroom was amazing, up towards the Jungfrau. The buffet breakfast was the best one of our entire trip - plenty of options, including some great vegan ones.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Adler Zürich
Zürich

Great location and value. Loved being near the train station and old town. One of the most popular restaurants in the entire area is on the 1st floor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Delfino
Lugano

Well situated above the city of Lugano and easy walking distance to old town and other sights. Our room had a partial view of the lake, but there were a couple huge construction cranes polluting the view. The property itself felt a bit dated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 18, 2025

Thank you so much for your kind words! I'm thrilled to hear you and your son enjoyed the trip and the hotel locations worked well for your itinerary. It was a pleasure planning your journey through Switzerland’s highlights, and I'm glad everything ran smoothly. Wishing you many more memorable adventures ahead!
Take care, Amandine

Overall, this was a great and the expierence ...
France | May 31 - Jun 7, 2025

L
Liberty H.
Seattle, WA | Reviewed on Jun 08, 2025
Overall, this was a great and the expierence went farily smoothly. The only reason I won't do 5 starts is that I felt the communtication right at the end was lacking. I was told to schedule a call and there were no times available. Another issue was that we were given incorrect directions to one of our scheduled plans. This turned out to really be difficult and we were quite late. Read more

Overall, this was a great and the expierence went farily smoothly. The only reason I won't do 5 starts is that I felt the communtication right at the end was lacking. I was told to schedule a call and there were no times available. Another issue was that we were given incorrect directions to one of our scheduled plans. This turned out to really be difficult and we were quite late.

Hotel Review
Hôtel Bastille Spéria
Paris

Wonderful - close to metro and easy to walk to shopping and resturants. The breakfast was a perfect way to start each day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The only imporvemnet I would suggest would be nightstands with drawers. Or any storage since the room was very small.
Activity Review
Macaron Cooking Class
Macaron Cooking Class
Paris

Wonderful! Hightly recommended.

Quality of Experience
Guides, Drivers and Staff
Transport
N/A
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 12, 2025

Thank you so much for your feedback— I truly appreciate you taking the time to share your experience. I am glad to hear that overall things went smoothly and that you had a great time :)

I am sorry to hear about the communication issue at the end of your experience and the confusion with the directions. It's certainly not the standard we strive for, and I apologize for that. Your input helps us improve. Thank you.

I hope you will keep the best souvenirs of this family trip for a long time :)
Amandine

Ready for another 30 years
Ireland | May 27 - Jun 3, 2025

Jaclynn
Jaclynn G.
Chicago, IL | Reviewed on Jun 08, 2025
This was an amazing trip with my husband to celebrate our 30th wedding anniversary, and it did not disappoint. After raising children for 28 years, this was the first true vacation that we had taken together that was more than a long weekend. We had a delay in our arrival flight to Dublin which affected our scheduled time at the Guinness Storehouse. As soon as we landed, we had a message telling us that our schedule had been adjusted to accommodate everything we had planned for our first... Read more

This was an amazing trip with my husband to celebrate our 30th wedding anniversary, and it did not disappoint. After raising children for 28 years, this was the first true vacation that we had taken together that was more than a long weekend. We had a delay in our arrival flight to Dublin which affected our scheduled time at the Guinness Storehouse. As soon as we landed, we had a message telling us that our schedule had been adjusted to accommodate everything we had planned for our first day. It took away all the stress and worry over the possibility of missing something.

That was the overarching theme for the whole trip, which was a dream, truly. Of course there were some hiccups along the way, but you learn to anticipate that when travelling internationally. Having our transportation arranged for all of our major events made each day a breeze. We simply had to show up!

Highly recommend Galway in a day! Phil, our tour guide, was so much fun and he provided a lot of historical context for what we were seeing and doing. The Cliffs of Moher were stunning, and I loved the experience from the water.

Tea at Dromoland Castle made us feel like we were part of the “upstairs” people at Downton Abbey! It was a lovely experience! Blarney Castle and kissing the stone was another wonderful day. Highly encourage allowing at least two hours to explore the grounds at the castle as they were absolutely gorgeous. So many blooming flowers!! Live music at Sin é was worth the crowded space!

Also highly recommend the 10 Tastings of Dublin Tour with Ruairi. He was such an engaging host and guide, sharing so many historical tidbits and stories. I think we found the best falafel in the world on this tour, not to mention the fish at chips at Leo’s!

Michael with Elegant Irish Tours to see the Giant’s Causeway was such a lovely man. He told us so many stories and facts about the Causeway, Northern Ireland, “the Troubles”, and the landscape. As part of this day, we took part in the Black Taxi Tour which took us into the part of the city where you can see the political murals, memorials, and the wall erected as a peacekeeping measure during “the Troubles”. Definitely a tour worth taking.

All in all, this trip only served to kindle our desire to one day return to the Emerald Isle. It truly was an amazing trip that celebrated our 30 years! Thank you, kimkim!

Hotel Reviews
Randles Hotel Killarney
Co. Kerry

Such a beautiful hotel with a top notch breakfast. By far my favorite hotel from all our travels!

Authenticity & Character
Wonderful renovation and use of an established home in Killarney.
Location
Close to everything!
Staff
Very welcoming, helpful, courteous.
Cleanliness & Comfort
The room was beautiful, attention to detail amazing. Even had a plug that was compatible for American travelers! The bed was so comfortable! The bath and amenities were exactly what we needed.
Clayton Hotel Cork City
cork

Our stay at the Clayton Hotel Cork City was really pleasant. They allowed an early check-in, which was a huge relief, especially after our travel schedule. Emma at the front desk was absolutely lovely and helpful, making us feel welcome right away.

Castle Hotel
Dublin

The Castle Hotel in Dublin was not as welcoming as I would have liked. The staff weren't as friendly as in other places we stayed, which was a little disappointing. It might not be my first choice if I return.

Activity Reviews
Visit Blarney castle and kiss the stone
Visit Blarney castle and kiss the stone
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
The 10 Tastings of Dublin Private Food Tour
The 10 Tastings of Dublin Private Food Tour
Dublin

Ruairi was a wonderful guide and host with an extensive knowledge of the food offerings of Dublin. Quite possibly the best falafel I have ever had!! Nothing like a Guinness, but even better when you have some history of Michael Collins, local lore, etc! Highly recommend this event!

Quality of Experience
Just such fun and so different from any other tour we did!
Guides, Drivers and Staff
Ruairi was so warm and engaging!
Transport
All within walking distance, which we loved!
Small Group Giant's Causeway Tour from Dublin
Small Group Giant's Causeway Tour from Dublin
Dublin

Bucket list item done! Truly breathtaking to see in person. Needed another hour or two for more exploring!

Quality of Experience
Guides, Drivers and Staff
Michael with Elegant Tours was so warm and engaging. He shared the stories, tales and music that fits a trip to the Causeway! Highly recommend his group!
Transport
A lovely Mercedes coach that was very comfortable
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
A Full-Day Tour: Cliffs of Moher Cruise, the Aran Islands, South Connemara and the Burren
Galway
Quality of Experience
Guides, Drivers and Staff
Phil was a load of fun!
Transport
The English Market
The English Market
Cork

The English Market in Cork was a bit disappointing due to timing issues. Many of the stalls start closing down earlier than the stated hours, and we got there late, missing the opportunity to see most of the market. It would have been helpful to know the real closing times.

Irish Traditional Live music session at  Sin é
Irish Traditional Live music session at Sin é
Cork

The Irish Traditional Live music session at Síne was one of our favorite parts of the trip. It was just so much fun, and we had a great time experiencing live music in such a lively atmosphere.

Local specialist: Cathy Geoffroy
Cathy
Cathy Geoffroy
Local specialist in Dordogne | Replied on Jun 11, 2025

Hi Jaclynn,

Thank you so much for your detailed feedback, I’m absolutely thrilled to hear you had such a wonderful time celebrating your 30th wedding anniversary! 😊

And thank you for sharing those amazing photos, they’re absolutely beautiful!

Wishing you all the best,
Cathy

Rachel planned a memorable trip for us recent...
Wales | May 13 - May 26, 2025

Judy
Judy J.
Los Angeles, CA | Reviewed on Jun 08, 2025
Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own. Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated! We had a few questions... Read more

Rachel planned a memorable trip for us recently in Ireland and Northern Wales. One of the best parts of our trip was having a private driver while visiting Wales. Peter was professional but definitely had a fun side. He showed us places in Snowdonia that we would never have found on our own.

Our next private driver, Patrick, took us from Galway to Killarney with a stop at the Cliffs of Moher! He even did a quick detour to Limerick, which was much appreciated!

We had a few questions during our trip and tour pick-up locations that needed to be clarified/confirmed, and the KimKim team was readily available to assist.

Hotel Reviews
Maldron Hotel Belfast City
Belfast

The Maldron Hotel Belfast City was located in a great location for restaurants and catching our day tour to the Giants Causeway. The bed was comfortable and the breakfast was good. We would stay here again.

Authenticity & Character
I would consider this more of a business hotel.
Location
Close to restaurants and the Crown Liquor Saloon (1820's pub) was a hoot!
Staff
Polite and helpful with a city map
Cleanliness & Comfort
Bed was comfortable and their scone with clotted cream and jam in the bar was heaven!!
Belmont Llandudno
Llandudno

This was probably the least liked hotel of our trip. Our room was toward the back of the hotel and was very small. It also had no ceiling fan or window that one could open wide so the room was uncomfortably warm. Thoughtfully the hotel provides a small fan (which should have been a clue) which helped a little, but not enough. There was a tiny space in which to put our small suit cases, with one being on the floor, The hotel was close to restaurants and the boardwalk. On the plus side, the breakfast was delicious and they had menu items you could order freshly made (i.e., avocado toast, Irish breakfast).

Authenticity & Character
It's an old building, so probably not much can be done.
Location
Close to restaurants and the boardwalk
Staff
The staff was pleasant and we felt welcomed.
Cleanliness & Comfort
A ceiling fan and/or air conditioner would be helpful.
Castle Hotel
Dublin

The Castle Hotel is set within nine elegantly restored Georgian townhouses with rooms full of period pieces. We had a fairly large room with a four poster bed and a nice sized bathroom. We had a choice between the full Irish breakfast or a ala carte selection.

Authenticity & Character
Size of the bedroom and that it was a 4 poster bed!!
Location
Depending on your interests, the location was fine for some cultural sites, but almost a 30 minute walk to Christ Church orTrinity College.
Staff
Front desk staff was pleasant and helpful with a city map
Cleanliness & Comfort
Comfortable bed, clean room
The Galmont Hotel & Spa
Galway

Business class hotel with nice sized room and comfortable bed. Delicious breakfast!

Authenticity & Character
Nice business hotel
Location
The location was excellent - short walking distance to Eyre Square and the Quay pedestrian street.
Staff
Staff was pleasant and provided city map
Cleanliness & Comfort
Clean and comfortable
Killarney Plaza Hotel (O‘Donaghue Group)
Killarney

One of our favorite hotels on our trip Comfortable quiet room with enough room for side chairs and small table. Breakfast was delicious with good selection. The location was central for walking around town, the Jaunting cars and good restaurants!

Authenticity & Character
Well maintained older hotel.
Location
Perfect location for walking around town, the Jaunting cars and good restaurants!
Staff
Very helpful in storing our bags and providing directions to the train station (very walkable!)
Cleanliness & Comfort
Clean and comfortable bed/room
Maldron Hotel South Mall Cork City
Cork Co. Cork

Business class hotel with attached restaurant (which was actually good) and typical ala carte breakfast. The room was comfortable but not outstanding. Location was walking distance from the train station and central shopping area.

Authenticity & Character
Typical business hotel
Location
It was walking distance from the train station and central shopping area
Staff
it was fine for a typical business type hotel.
Cleanliness & Comfort
Bed was comfortable and room was clean
The Fleet
Dublin

Quirky hotel in the central part of Dublin. Room was mid-sized but comfortable. The breakfast was typical ala carte fare.

Authenticity & Character
The hotel was long and narrow, with the rooms extending back from the main street. You could take the elevator up to what you thought was your floor, only to find that you needed to carry your bags up and down a few more steps to get to your room.
Location
Loved the location - this hotel was close to Trinity College, Christ Church, the Dublinia, Viking and Medieval Dublin museum as well as Temple Bar and restaurants.
Staff
They were pleasant but we didn't interact with them other than checking in/out.
Cleanliness & Comfort
Bed was comfortable and clean room.
Activity Reviews
Private transfer
Private transfer
Wales

So nice to have a driver ready and on-time to take us from the hotel to the airport!

Belfast Political Taxi Tour
Belfast Political Taxi Tour
Belfast

We weren't really sure what to expect on this tour, but came away with a much clearer picture of "The Troubles" from 1968-1998. We made several short stops around both the Protestant and Catholic sections of Belfast with our guide explaining the significance of each location - often with graphic photos. Our guide, Paul, was passionate about the conflict that is still going on today, and that I don't think people outside Belfast are aware.

Quality of Experience
This was a very moving tour and not for everyone.
Guides, Drivers and Staff
Paul, our guide was very passionate about "The Troubles" He had friends who were killed and to this day, there are bars in the areas we drove through, where he would not enter for fear he would be beaten.
Transport
Comfortable van for this tour.
Giants Causeway Day tour (small group)
Giants Causeway Day tour (small group)
Belfast

This was a small group (~30) tour to the Giant's Causeway. The driver/guide was personable and pointed out many sights along the way!

Full day Exploring Castles with a Driver Guide
Llandudno

We were so fortunate to have Peter Vale as our driver for our time in Wales! After stopping at Caernarfon Castle, Peter took us to see Plas Mawr - one of the finest examples of an Elizabethan town house from the late 1500. Along the way, Peter stopped at several sights we would never have know about unless we were shown!

Quality of Experience
Northern Wales is so beautiful - more so when you have someone who knows the area as in depth as Peter does, to guide you!
Guides, Drivers and Staff
Peter is the perfect guide and travel companion! He took into consideration what we might like to see and sprinkled in must see areas!
Transport
We were driven around in a Mercedes luxury van that was perfect for these day trips!
Private transfer
Private transfer
Liverpool

Our driver/guide, Peter Vale, picked us up from the airport when we arrived in Liverpool. We made stops to see Penney Lane and the club where the Beatles played. On the way to Llandudno, we stopped at the Pontcysyllte Aqueduct which was impressive! The view was incredible and walking across the bridge gave us a chance to stretch our legs and enjoy the scenary! Peter also transported us back to the Liverpool airport.

Cliffs of Moher Visitor Center tickets
Cliffs of Moher Visitor Center tickets
Wales

We were picked up in Galway by a private driver, Patrick, to take us to Killarney via Cliffs of Moher. Patrick was very informative and told us a lot about the area we were traveling through. At the Cliff's of Moher, we spent a good hour hiking up to the different vantage points. Afterwards, Patrick dropped us off at our hotel in Killarney.

Quality of Experience
The countryside around the Cliff's of Moher are beautiful!
Guides, Drivers and Staff
Patrick was personable and very knowledgeable!
Transport
Patrick picked us up in a comfortable car.
Entry into Caernarfon Castle
Entry into Caernarfon Castle
Caernarfon

Caernarfon Castle is a very impressive structure to explore. It's worth a visit.

Galway Food Tour
Galway Food Tour
Galway

We've been on many food tours across Europe and we wanted to like this one, but it fell a bit short. Our first stop was a bar where we were served what the guide said was a dish that everyone eats in Galway - white bread with potato chips made into a sandwich. I could have done without this. None of the other stops to me really showcased the food of Galway.

Guides, Drivers and Staff
Our guide was nice but this tour just missed the mark
Ring of Kerry  (small group day tour)
Ring of Kerry (small group day tour)
Killarney

We took a small group tour of Ring of Kerry. The countryside along the Ring is beautiful and our guide/driver was very knowledgeable.

Quality of Experience
Always good to see more of the beautiful countryside!
Guides, Drivers and Staff
Guide/driver was full of information!
Transport
The mid-sized van/bus was comfortable.
Full day Exploring in Snowdonia with a Driver Guide
Full day Exploring in Snowdonia with a Driver Guide
Wales

Our guide/driver, Peter Vale, was fantastic! He has intimate knowledge of the Snowdonia area in Northern Wales, and took us to his favorite sights, some of which aren't even in the guide book!!

Quality of Experience
I didn't know or realize how beautiful this part of Wales is!
Guides, Drivers and Staff
As always, Peter was the best companion/guide/driver for this day trip!
Transport
Mercedes luxury van - need I say more?
Killarney Combination Tour - Boat + Jaunting Car
Killarney Combination Tour - Boat + Jaunting Car
Wales

We took the Jaunting car from right outside our hotel to Ross Castle. We didn't realize, but each Jaunting car is for just your group (in our case, just the two of us!). The driver was knowledgeable about the route and pointed out deer in the fields. The boat part of the tour took us out around the lake where we could view a former monastery and enjoy the view of the countryside from the lake!

Trinity College Library : The Book of Kells Experience
Trinity College Library : The Book of Kells Experience
Dublin

The Book of Kells is a one of a kind experience! We could easily have spent half a day just soaking up the information that was presented on the Book of Kells as well as the Trinity Library.

Free time in Dublin
Free time in Dublin
Dublin

Nice to have free time to wander down the side streets of Dublin!

Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on Jun 11, 2025

Dear Judy and Steve,
I am delighted that your trip to North Wales, Ireland, and Northern Ireland was memorable! We appreciate your very detailed feedback. Planning your journey with you both was so enjoyable. I am so pleased that our local guide Peter provided such an outstanding experience and that Patrick, added positive experiences for you both too. Reading about your activities and hotel experiences was interesting.
Thank you for travelling with us again, we would love to welcome you back in the future!
All the best.
Rachel, Salome, Flore & The Team at High Point Holidays

KimKim makes traveling so simple!
Italy | May 26 - Jun 7, 2025

Linda
Linda B.
Coeur d'Alene, ID | Reviewed on Jun 08, 2025
The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that! Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.
Next, Gabby took us on the wonderful and exhilarating... Read more

The city tour of Genoa with our guide Laura gave us so much insight to the history and age of the city! We’re glad we did not miss out of that!

Our Guide, Falu, drove us to Pontinvrea and provided us with all the translations with the local municipality to discover the address where my grandfather was born!!
It was so exciting and delightful to see the engagement of everyone helping us find my familial roots!! A true highlight.

Next, Gabby took us on the wonderful and exhilarating hike to Vernazza! She was a complete pleasure to spend the day with.

All the drivers were professional and punctual. We appreciate all of them as well!

Lastly, we’d like to express our appreciation for Catrina. She made the process of creating our trip to Italy seamless. Thank you for pulling this wonderful trip together for us. We enjoyed every bit of it.

Grazie,
Tom and Linda

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Jun 15, 2025
Dear Linda and Tom, What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you. I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is... Read more

Dear Linda and Tom,

What a joy it was to read your message! Thank you from the bottom of my heart for sharing the special moments of your trip with me. It brings me immense joy to know that each part of your journey held something truly meaningful for you.

I’m so glad to hear that you enjoyed your visit to Genoa with Laura, the hike through the Cinque Terre with Gabby, and especially that Falu was able to guide you through such a personal experience in Pontinvrea. Discovering your roots is incredibly touching, and knowing that you were welcomed with such warmth makes it even more special. 🥰

It was a real pleasure to plan this trip for you, and knowing that you experienced it with such joy and gratitude is the greatest reward for me.

Sending you a big hug and looking forward to your next Italian adventure!

Caterina 🌻

A TRIP TO REMEMBER!
Portugal | May 23 - Jun 4, 2025

C
Cathy S.
Newark, NJ | Reviewed on Jun 08, 2025
Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide...
Read more

Racquel, your valuable input in helping design an experience for our group of six was outstanding, and attention to detail was spot on. I the lead in this group couldn't thank you more for all of your time and assistance YOU gave to me. This trip was everything we had hoped for: A complete mixture of events, educational, beautiful excursions, and a bit of added free time between our events. Memories for all to last a lifetime.
Our day trip to Sintra was made special because of our guide Paulo Pires and his wonderful attention to details. He took us on a journey from pick up to drop off. He made us all feel like family and added a special Anniversary Celebration at the end of the day for a couple in our group. They will remember this anniversary FOREVER!
All of our guides were very good, pleasant and helpful with ideas. The walking tours filled us with history and on the excursions with more history, fun events and breathtaking scenery
Our hotels were wonderful, located in Lisbon and Porto allowing easy walking access to the cities. Vivienda Miranda in Lagos was exceptional for the amazing seaside setting. Staying there and not leaving would be easy, it's mesmerizing!

Hotel Reviews
Portugal Boutique City Hotel
Lisbon

Hotel and rooms are very beautiful and clean. The staff is wonderful and accommodating. Leo at the front desk was appreciated by my husband for a very helpful map outlined by Leo! The breakfast was spectacular and the outdoor area to sit at night was wonderful being with a group of six!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Porto - Rua das Flores
Porto

This hotel is located in the center of a very busy street, which has pluses and minuses. If being transported from the airport to the hotel you must pull your luggage up a steep hill to get to the hotel. Restricted times for traffic on this street. Rooms are accommodating but small in comparison to the two other hotels we stayed. There is no outside area to sit which we appreciated as a group of six. The rooms have less amenities than we found typical in our other hotels. Overall, this is a very nice hotel but, in a comparison, not the favorite of the three we stayed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vivenda Miranda
Lagos

If you stay here, you will be amazed at the setting, the views, the outdoor areas to sit, relax, swim, spa, restaurant. You do not need to leave unless you want to. The staff do everything they can to make you feel special and meet your needs. If we were to pick a resort setting to get away and relax and be pampered, this hotel would be top of the list. We are a group of six on our trip to Portugal and not one in the group had a complaint. We did go out sightseeing on one of our days in Lagos, but 4 of our group said no thank you, we are not leaving here!! That speaks volumes

Authenticity & Character
The splendor of the setting, words do not describe
Location
A great retreat from hustle and bustle after a very busy first part of the trip. Perfect ending!
Staff
Very accommodating.
Cleanliness & Comfort
Meliá Lisboa Aeroporto
Lisbon

Our last night preflight staying at this airport hotel exceeded our expectations. Airport hotels do not have these same amenities and dining from our experiences. Very clean and well appointed, great staff.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Paulo Pires our guide made this excursion one not to be forgotten!! His knowledge, personality, engagement is exceptional. If we were to do any other excursions, we would seek Paulo out to guide us and make us feel as though we are off on a journey with a friend. We need to add his wife, Anita, as he calls the beautiful one, is equally a spectacular person and you feel the warmth of true Portuguese people. We had our lunch at her restaurant, and you will not be hungry when you are done eating!! Exceptional couple and family!

Quality of Experience
PAULO!
Food
lots of wonderful tasting food, and full stomachs, and of course the wine!
Guides, Drivers and Staff
Transport
Safe driver!
Private Guided Visit of Porto
Private Guided Visit of Porto
Porto

Our guide Celia was well versed in the history of Porto, made our walk a bit easier by knowing the streets to take. Porto as is Lisbon hills and cobblestone. She offered suggestions for the rest of our evening, where to eat more local, and a great Farmers Market that we went to the next day and which roads to take back to the hotel. We ate on the Riverfront and took the Funicular (cheated on the walk up the hill) to the top. Plus, a fun experience, never have been on one before. After many days of Lisbon and Porto walks, it was a welcome treat to not walk the hill.

Quality of Experience
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Alex was a tremendous asset to our understanding of the history of Lisbon and took the time to allow each person in our group to be involved. He slowed the trip a bit when needed for rest period. When we completed our tour, he surprised us with a treat of Ginji, our first tasting,

Quality of Experience
Guides, Drivers and Staff
ALEX!!!
Transport
No transport all on foot.
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Pedro had a wonderful line up of events for our day trip to the Douro Valley. This excursion is a must, a completely different experience and set of scenery. Small town stop for coffee/pastry onto our boat ride down the river, and off to two wineries'. One a large venue and one a small venue. Each beautiful. The lunch and people we met at the small winery gave you the feeling of the love that goes into the wine making process. The lunch was delicious and once again, lots of food.

Quality of Experience
Very full day from Porto to the Valley, from coffee and pastries to our first winery, off to a spectacular lunch at a small winery.
Guides, Drivers and Staff
Pedro was a great guide, but he does drive a bit too fast for the very Curvey roads in Douro Valley. He had the six of us on the edge of our seats. He said no accidents in 10 years, know the roads, but that did not make the ride less scary.
Transport
Very comfortable Van
Catamaran Trip to Benagil Caves
Catamaran Trip to Benagil Caves
Portugal

We have been on Catamarans before, so we had an expectation of the type of boat we would be going on, but this boat was not quite what we were expecting. That being said, we enjoyed the trip, staff very knowledgeable and willing to answer questions for those seeking information. The ride and scenery we saw was amazing, looking back at the cliffs from the water is awesome. The lunch served was exceptional for serving on a boat. The staff a thumbs up.

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

I hate to do this review, but it is necessary. The jeep, not a jeep but rather a very old 1976 Nissan, dirty, and seating unacceptable. There were seats in second row for 3 tight fit, and 4 more of us had to sit in the rear, step up on a small plastic step he put on ground for us, as you hit your head leaning over to get into the back, and sit facing each other with no view out the windows, and knees touching each other. 8 people in the vehicle and one driver, Daniel, who did his best based on what he was given to drive us. He said the other two jeeps were in the shop. The vehicle emitted fumes, so you could not close windows, and you still smelled it. The people in the very rear could not hear anything the guide was sharing. The trip description did not mirror what we received. We were to have wine, Chorizo and bread when we sat for the sunset. We did not receive any of this, and when we returned to the hotel, I asked Daniel and he said no bread ever on Sunday, because the bakery was not open, and he did not know why his boss did not send him the wine. Honestly, I thought maybe our planned trip was subbed out to another company, but he said no. I, being the lead in this group of six, had very angry travelers, and all requesting money back for this excursion. I do not know what happened, but it was a sad that the last part of the trip had been wonderful until this excursion. They all wished they never got into the vehicle and remained at our beautiful hotel. We would like feedback on this situation. Thank you

Quality of Experience
Everything,
Guides, Drivers and Staff
Daniel shared knowledge, but only the person in the front seat next to him could hear.
Transport
Not for people, unkept, old, dirty, noisy, smelly, bouncy ride to leave your back sore.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 09, 2025

Hi Cathy,
Thanks very much for your kind words and wonderfull review!🤩
So glad to know that you and your group had a great time exploring Portugal and that everything went as we both carefully planned😊I will definitely pass your words onto our drivers and guides, they will be pleased to hear that they contribute to a fantastic journey!
It has been a real pleasure making this real.
All the best,
Raquel

Thank goodness for kimkim
Japan | May 21 - May 31, 2025

Michele
Michele P.
Dallas, TX | Reviewed on Jun 08, 2025

Cory and team made it super easy to plan our first trip to Japan. Using kimkim made the planning so much less stressful and the detailed itinerary made it pretty easy to do everything we wanted.

Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Jun 09, 2025

Dear Michele and William, thank you so much for your kind words. It was truly such a privilege to help you plan your very first trip to Japan. I’m so glad the experience felt easy and enjoyable from the start, and that the itinerary helped you make the most of your time. Knowing you got to do everything you hoped for means the world to me. It was such a joy to be part of this special adventure with you.

Warm Regards,
Cory

Francesco was responsive and patient and will...
Italy | May 24 - Jun 6, 2025

Lori
Lori G.
Palm Desert, CA | Reviewed on Jun 08, 2025
Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible. Read more

Francesco was responsive and patient and willing to work with me and my budget. We made several changes to the itinerary to ensure the absolute most diverse experiences possible.

Hotel Reviews
Hotel Olimpia
Venice

The room was small, the staff was not as friendly or helpful. The garden was beautiful. The location was good and within walking distance from the train and bus stations.

Authenticity & Character
Location
Walking distance to transportation. Water taxi able to drop us off directly in front of the hotel.
Staff
Friendlier
Cleanliness & Comfort
Michelangelo
Sorrento

Great location, pool options on various floors. Great view from rooftop bar/restaurant, friendly staff.

Authenticity & Character
Location
close to shopping, restaurants, etc
Staff
Cleanliness & Comfort
The Pantheon Iconic Rome Hotel
Rome

Hotel was beautiful and in a great location. Staff was exceptional and went above and beyond to ensure our comfort. Hotel room service dinner was excellent. Ended up ordering the same dinner two nights in a row. Close to shopping and major attractions.

Authenticity & Character
The hotel is great as is - it's just more modern so has less old world character.
Location
Staff
Cleanliness & Comfort
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Jun 09, 2025
Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.
I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding... Read more

Ciao Lori, ciao John
Thank you so much for your kind message, it truly means a lot.
I’m so glad to hear you made it home safely and that you had a wonderful time here in Italy. It was such a pleasure working with you throughout the planning process, and I appreciated your flexibility and openness as we shaped the itinerary together.

I’m sorry again for the hiccups toward the end of the trip, but I’m grateful we were able to address things quickly. Your positive attitude and understanding made all the difference.

Wishing you all the best, and I hope we’ll have the chance to plan another adventure together in the future. Italy (and I) would be happy to welcome you back anytime!

Warm regards,
Francesco 😊

Amazing Family Trip to Greece
Greece | May 25 - Jun 6, 2025

Mackenzie
Mackenzie S.
Chicago, IL | Reviewed on Jun 08, 2025
When our family decided to travel to Greece, I started to look into travel options and was immediately overwhelmed! I am so glad I found kimkim and Angela! Working with Angela to plan our trip was so easy. She asked about our priorities for the trip and our budget and then sent options for me to look over. As someone who never visited Greece, I would never have known which islands were best for families, or the best locations to stay. Angela took care of all of that and we had a wonderful... Read more

When our family decided to travel to Greece, I started to look into travel options and was immediately overwhelmed! I am so glad I found kimkim and Angela! Working with Angela to plan our trip was so easy. She asked about our priorities for the trip and our budget and then sent options for me to look over. As someone who never visited Greece, I would never have known which islands were best for families, or the best locations to stay. Angela took care of all of that and we had a wonderful time in Athens, Naxos, and Santorini. The tours and hotels were exactly as promised, and our 9-year-old felt like a VIP everywhere we went! I highly recommend working with Angela and kimkim to take the stress out of planning.

Hotel Reviews
Ava Hotel & Suites
Athens

We stayed in a suite on the 3rd floor and had a beautiful view of the acropolis from our balcony. The location was busy, which was perfect for us because we were able to walk to most every area we wanted to visit. If you prefer less hustle and bustle, you might not want to stay in the Plaka neighborhood. But once we walked through the hotel doors, we were in a quiet, cozy environment. The breakfast was lovely and we had an amazing stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aegean Gem
Santorini, Thira

Nicholas and his grandmother created a wonderful stay for us in Santorini. The room was lovely and accommodated our family of four. The balcony was perfect, creating some extra space for us all to enjoy! It was a short 5-minute walk to the beach, ships, and restaurants. Being in Kamari was a great experience - we were able to rent a car easily through Nicholas at the front desk and drive to Fira (15 minutes) and Oia (20 minutes) to experience the larger villages and shopping, but come back to the less crowded side of the island for our evening.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Naxian Rhapsody
Naxos

Anna and Joanna made our stay so lovely. The Naxian Rhapsody villas are adjacent to the Naxian Utopia and both are owed by the same family - three sisters who represent the next generation in charge of the hotel. The hotel is outside of the village of Chora and a car is necessary if you don't want to be beholden to taxis, but we loved returning to our little oasis. Our villa was huge - two bedrooms and a large living space for our family of four. The sisters were able to provide great recommendations for beaches and restaurants and also helped us reserve a car for our time on the island.

Authenticity & Character
Location
We enjoyed being outside of the village, but for someone wanting to walk to restaurants and shops this might not be the best location.
Staff
Cleanliness & Comfort
Activity Review
Once Upon A Time in Naxos (a kids family tour!)
Once Upon A Time in Naxos (a kids family tour!)
Naxos

Our entire family loved visiting George's farm! My kids are now obsessed with donkeys. It was nice to just hang out with his animals and not have too much other structure to it. The walk into Χαλκείο was really nice, and Iliana was really easy to talk to and full of information about the town. Lunch was delicious, with Iliana guiding us through the Naxos staples. One of my children has Celiac disease and everyone was lovely in accommodating for her. The mediterranean diet is quite Celiac friendly!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 09, 2025

Yeia sou Mackenzie,

Thank you so much for sharing your feedback.
My team and I are truly excited to know that you had a lovely family vacation here in Greece with us.
We would love to see you coming back soon and showing more amazing places of Greece. 🙂

Safe travels and take care,
Angela and the GA Trips team

Morocco the Clever Way
Morocco | May 23 - Jun 5, 2025

R
Rob H.
Australia | Reviewed on Jun 08, 2025
Dear Original Travels, My wife and I travel quite a bit. Engaging Kimkim tours, sight unseen was a calculated risk at first. By the end of our Morocco adventures of 14 days, we felt blessed at the choice. Everything, just everything ran smoothly; our driver Reda was just superb & the accommodation provided was just excellent. There were some long days of driving but Reda did his utmost to break the journey with incredible stops and viewpoints, some of which were hidden from view. Reda's... Read more

Dear Original Travels,

My wife and I travel quite a bit. Engaging Kimkim tours, sight unseen was a calculated risk at first. By the end of our Morocco adventures of 14 days, we felt blessed at the choice. Everything, just everything ran smoothly; our driver Reda was just superb & the accommodation provided was just excellent. There were some long days of driving but Reda did his utmost to break the journey with incredible stops and viewpoints, some of which were hidden from view. Reda's knowledge and incredible ability to ensure that nothing was a problem, just left us speechless. I could really get used to that attention to detail, at home. Shame we can't take him and his family back with us.
Thank you Reda, Kimkim & Original Travels, for making this trip memorable beyond expectations. If I could give you 6 out of five, I would.

Rob & Lynne Hauer.

Rob Hauer

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jun 10, 2025

Dear Rob & Lynne,

Thank you so much for your kind words. We’re glad to hear that your trip through Morocco was smooth, memorable, and full of special moments. Reda will be especially happy to know how much you appreciated his care and attention throughout the journey.

It was a pleasure to host you both, and we hope to welcome you back again one day!

Warm regards,
Ali

Our guide Sonya was wonderful. She was very k...
Peru | May 28 - Jun 3, 2025

Aysegul
Aysegul O.
San Mateo, CA | Reviewed on Jun 08, 2025
Our guide Sonya was wonderful. She was very knowledgeable and helpful. Transfers were also mainly fine. The car’s quality could be better, I am not sure if the AC was working but the car was clean.
The hotels chosen did not meet our expectations, especially in Cusco. The other places were more agreeable given the conditions, but I am sure there were better hotels in Cusco. The hotel was “5 star” but really barely maybe a 3 star hotel.
Read more

Our guide Sonya was wonderful. She was very knowledgeable and helpful. Transfers were also mainly fine. The car’s quality could be better, I am not sure if the AC was working but the car was clean.
The hotels chosen did not meet our expectations, especially in Cusco. The other places were more agreeable given the conditions, but I am sure there were better hotels in Cusco. The hotel was “5 star” but really barely maybe a 3 star hotel.

Hotel Reviews
Casa Andina Premium Cusco
Cusco

Rooms were dark, small and had windows opening to the ailes of hotel meaning no fresh air. No amenities almost. Not a 5 star hotel at all!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mapi by Inkaterra
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rainbow Mountain Trek
Rainbow Mountain Trek
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Johanna Fabian

Incredible Trip
Australia | May 22 - May 31, 2025

Margaret
Margaret B.
Chicago, IL | Reviewed on Jun 08, 2025

We were extremely pleased with the tour that Paula at KimKim put together for our trip to Australia & New Zealand in May of 2025. Every aspect of the tour went flawlessly. We had three stops in Australia and two in New Zealand & Paula booked our hotels, tours and internal flights. We did a variety of incredible and informative tours, from a pub crawl, bus tours, boat tours, and the highlight - a plane ride over the New Zealand glaciers. Fabulous! Such a memorable trip and it was thanks to the incredible planning by Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jun 09, 2025

G'day Margaret,

Thank you so much for your kind words! I’m absolutely thrilled to hear you had such a wonderful experience. It was truly a pleasure working with you and helping plan your vacation to Australia and New Zealand. I’m so glad everything came together smoothly.

If you ever decide to explore more of the South Pacific, I’d be honored to assist you again.

Take care and please keep in touch! [email protected]

Wishing you many more incredible adventures ahead!

With gratitude and thanks,
Paula

The Adventures of Ireland & Scotland:Magical.
Ireland | May 20 - Jun 2, 2025

Maryann
Maryann S.
North Ridgeville, OH | Reviewed on Jun 08, 2025
Svetlana was excellent to work with, she planned a wonderful trip providing highlights of important areas to see in both Ireland and Scotland, while tailoring to our needs and request making it affordable and exciting at the same time.
The hotels, meals were excellent with pools to help us stretch out our muscles and revitalize.
In addition the bus drivers and guides she provided were outstanding!
Read more

Svetlana was excellent to work with, she planned a wonderful trip providing highlights of important areas to see in both Ireland and Scotland, while tailoring to our needs and request making it affordable and exciting at the same time.
The hotels, meals were excellent with pools to help us stretch out our muscles and revitalize.
In addition the bus drivers and guides she provided were outstanding!

Hotel Reviews
Golden Lion Hotel
Stirling

Due to plane issues we did not get there until very late and had to leave early, but us was a very lovely hotel.

Authenticity & Character
It’s is a landmark of Ireland, providing a past flavor of tge history of area..
Location
Staff
Cleanliness & Comfort
Maldron Hotel Smithfield
Co. Dublin, Ireland

Perfect location to many of the extraordinary sites of Dublin. The heart of the city and close to many of the amazing sites and pubs.

Authenticity & Character
Charming, clean and overall great
Location
Perfect location code to everything
Staff
Cleanliness & Comfort
Local specialist: Svetlana Frolova

Absolutely wonderful experience
Peru | May 31 - Jun 6, 2025

Jessica
Jessica N.
Denver, CO | Reviewed on Jun 08, 2025

I was a little skeptical about using an agency to plan our trip to Peru but was SO impressed with kimkim and everyone we interacted with along the way. We have had a hard time thinking of anything we would even change about our trip, it was that wonderful. Our guide Julio was so knowledgeable and attentive and punctual. He and our driver Odilon were like old friends after a week together. We always felt safe and well taken care of. We will absolutely use kimkim again.

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Jun 13, 2025

Hi Jessica,

I’m so happy to hear that your trip to Peru, and your first time traveling with an agency, was such a great experience! Thank you for letting us be part of it. I personally really enjoyed crafting and designing your journey through our beloved country.

Kimkim works with local specialists like us all around the world, so I hope your next adventure is just as memorable and seamless.

Wishing you all the best in your future travels!

Warm regards,

Great time in Switzerland!
Switzerland | Jun 1 - Jun 7, 2025

R
Ruth N.
Chicago, IL | Reviewed on Jun 08, 2025
I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you! Read more

I was pleased with all the activities. I joined this trip to an Italian trip which took some effort but Clemons was terrific. I do wish the app was up and running. The things that stresses me the most about travel are the connections , from train to car to city. This was handled perfectly. All my connections were easy and seamless, and the trip was worry free. The activities were fun for my family which likes an active, outdoor trip. Thank you!

Hotel Reviews
Hotel Beau Sejour
Lucerne

This was the friendliest hotel of our whole trip. The staff was extremely helpful. The food was good, and we all slept well there.

Authenticity & Character
This hotel is very quirky, fun art and wallpaper er. Has outdoor gardens lovely sitting areas.
Location
free bus stop right outside the door, will take you to most places in the city. Beautiful view of the lake, which was right across the street. Short walk to restaurants and shops.
Staff
answered all our questions
Cleanliness & Comfort
Beds were easy to sleep in. It had a funny air conditioner that was helpful to us.
Hotel Bären - The Bear Inn
WILDERSWIL

Lovely building, good food.

Authenticity & Character
All wood, flowers everywhere, great breakfast and restaurant.
Location
In a lovely quiet area, but some distance from the activities of Interlaken.There were free buses, but it took some waiting.
Staff
With the exception of our first check in confusion, all the staff was very friendly and helpful
Cleanliness & Comfort
The double room was very comfortable, the triple room was stuffy and warm and hard to cool down
Kreuz Bern Modern City Hotel
Berne

Very friendly staff, helpful in getting acclimated to the city.

Authenticity & Character
very modern and lovely
Location
close to sights of the city, free buses made everything accessible
Staff
so helpful with ideas and directions.
Cleanliness & Comfort
Very clean, the best shower I took in Switzerland. There is some construction a few doors down that starts very early
Activity Reviews
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
🏰 Private Discovery Walk through Bern - Uncover Hidden Gems like a Local! 🏰
Bern

Great tour. Our guide was very knowledgeable about the town both currently and historically.

Quality of Experience
Loved seeing the clock and learning the history of each part
Guides, Drivers and Staff
Guide came to our hotel. He was very knowledgeable and tried to engage the kids.
Transport
We walked but expected to
Night Watchman Walk in Lucerne
Night Watchman Walk in Lucerne
Lucerne

We saw all the highlights of lucerne, Learned a lot about it’s history.

Quality of Experience
Saw parts of the city I might not have explored on my own. Gave us a great layout, and we returned to the places we were interested in.
Guides, Drivers and Staff
Maria was friendly and accommodating
Transport
This was a walking tour. Lots of steps to the towers. Maria met us at our hotel which was nice.
Canyoning Interlaken: Half-Day Adventure
Canyoning Interlaken: Half-Day Adventure
Interlaken

This is physically demanding but a great way to see the area

Quality of Experience
Guides were helpful. We are jumping into pools and walking through streams, never felt unsafe.
Guides, Drivers and Staff
Helpful and supportive
Transport
Van takes you to the location. A lot of hiking- but that is to be expected.
Bike Adventure: Exploring Interlaken
Bike Adventure: Exploring Interlaken
Interlaken

Our guide was very friendly and knowledgeable.

Quality of Experience
Ride all over the city, saw some places we wouldn’t have covered on foot.
Guides, Drivers and Staff
Cedric was very knowledgeable about the city. He asked our interests and tried to deliver. My teens actually talked to him which is a tough accomplishment.
Transport
We did solo bikes and one tandem for a child less confident on a bike. This was a great help.
Kayak Tour on Lake Brienz
Kayak Tour on Lake Brienz
Switzerland

Couldn’t have a better location to kayak

Quality of Experience
Being on the lake in a kayak is very different than seeing from shore or a big boat. You could feel the difference in the glacial runoff.
Guides, Drivers and Staff
Our staff worked hard to keep my kids engaged
Transport
Kayaks worked well
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 09, 2025
Hi Ruth, Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland! It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family. I’m especially happy to hear that the activities resonated with your active,... Read more

Hi Ruth,

Thank you so much for your thoughtful and detailed review — I’m thrilled to hear you had such a great time in Switzerland!

It was a pleasure helping you coordinate this special trip and integrate it seamlessly with your Italy plans. I completely understand how important smooth transitions and connections are while traveling, and I’m glad to know everything worked out stress-free for you and your family.

I’m especially happy to hear that the activities resonated with your active, outdoors-loving group, and that the hotels — from the charming Beau Séjour in Lucerne to the cozy Bear Inn in Wilderswil and the modern Kreuz Bern — made your stay both comfortable and memorable.

Thank you also for your kind words about the guides and tours — I’ll make sure to pass your feedback along to Maria, Cedric, and the rest of the team.

If your travels bring you back to Europe again, I’d love to help plan your next adventure. Wishing you and your family many more amazing journeys ahead!

Warmest regards,
Clemens Sengwein
Your Local Specialist – Prime Tours

This experience was phenomenal! From the bus ...
Japan | May 30 - Jun 7, 2025

Keith
Keith P.
Atlanta, GA | Reviewed on Jun 08, 2025
This experience was phenomenal! From the bus from the airport and back on the day of our departure. Yumi & Yoshiko were fantastic tour guides. All of our excursions provided us with amazing memories. Our two sons enjoying exploring Tokyo and Kyoto. My wife and I are already planning to return. Thank you (ありがとうございます) for this experience KimKim team. Read more

This experience was phenomenal! From the bus from the airport and back on the day of our departure. Yumi & Yoshiko were fantastic tour guides. All of our excursions provided us with amazing memories. Our two sons enjoying exploring Tokyo and Kyoto. My wife and I are already planning to return. Thank you (ありがとうございます) for this experience KimKim team.

Hotel Reviews
Shibuya Excel Hotel Tokyu
Tokyo

This hotel was perfectly located in Tokyo. Access to literally everything that you would want to experience.

Authenticity & Character
Location
The Shibuya Scramble was right outside the door. Exceptional location!
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto

Great location! Very close to Amida-do temple. Not a far walk to shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

Authentic Japanese experience. My wife enjoyed the onsen.

Authenticity & Character
Very authentic. The food was very traditional. No ramen, etc dishes so make your konbini run while you’re there if the food isn’t to your liking.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kyoto City Tour with Samurai Sword Experience for Families
Full Day Kyoto City Tour with Samurai Sword Experience for Families
Kyoto

Our guide Yoshiko was great! Very helpful. We enjoyed the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
From Hakone to Kyoto
From Hakone to Kyoto
Japan

The Shinkansen was awesome! Tried bento for the first time and enjoyed a self-heating one.

Quality of Experience
Guides, Drivers and Staff
Transport
The arrival and departure time was precise! Very impressive.
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto

The bamboo forest was a bit crowded., but Yoshiko helped us take good pictures. She also provided good background history of the areas we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

Our tour Yumi made this excursion amazing! Our whole family enjoyed this experience.

Quality of Experience
Guides, Drivers and Staff
Yumi and our driver were great. The driver came out of the vehicle to greet us as we approached the vehicle after every stop.
Transport
Very timely!
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

Even though the weather was cloudy, we were able to see Mt. Fuji peeking through the clouds. Great fun on this day! We were actually sad to leave Yumi.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jun 09, 2025
Hi Keith,
We are absolutely delighted to hear that your trip was such a phenomenal experience! It brings us immense joy to know that every aspect—from the airport transfers to your daily excursions—met your expectations.
Yumi and Yoshiko will be thrilled to receive your kind words; they take great pride in sharing their knowledge and passion for Japan with travelers like you. Creating unforgettable memories for families is what we strive for, and hearing how much your sons enjoyed exploring... Read more

Hi Keith,
We are absolutely delighted to hear that your trip was such a phenomenal experience! It brings us immense joy to know that every aspect—from the airport transfers to your daily excursions—met your expectations.

Yumi and Yoshiko will be thrilled to receive your kind words; they take great pride in sharing their knowledge and passion for Japan with travelers like you. Creating unforgettable memories for families is what we strive for, and hearing how much your sons enjoyed exploring Tokyo and Kyoto truly warms our hearts.

The fact that you're already planning a return visit is the highest compliment we could receive! We'd be honored to welcome you back and craft another exceptional journey for your family.

Thank you (ありがとうございます!) for choosing KimKim and for taking the time to share your feedback. It means the world to our entire team.

Warmest Regards
Shona

Overall amazing trip and we’d do it all again!
Portugal | Jun 1 - Jun 7, 2025

A
Aubrey A.
Ashburn, VA | Reviewed on Jun 08, 2025
The vast majority of the trip was absolutely amazing! We weren’t thrilled with the Olissippo hotel in Lisbon or the tuktuk tour in Lisbon but the rest of the trip was fantastic and an amazing experience. Other tours were super fun and immersive and the other hotels were very hospitable and felt like a nice vacation. Read more

The vast majority of the trip was absolutely amazing! We weren’t thrilled with the Olissippo hotel in Lisbon or the tuktuk tour in Lisbon but the rest of the trip was fantastic and an amazing experience. Other tours were super fun and immersive and the other hotels were very hospitable and felt like a nice vacation.

Hotel Reviews
Olissippo Castelo Hotel
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Our guide mostly took us to photo spots, we felt we missed seeing a lot of the city and actual sites people go to in Lisbon. Compared to walking tours in other cities we didn’t feel like we got a very personal /immersive tour just driving around. The streets in Lisbon are also very bumpy so it became very uncomfortable as the guide would zip through the streets of Lisbon.

Quality of Experience
Guides, Drivers and Staff
Transport
Secret Porto Walking Experience
Secret Porto Walking Experience
Porto
Quality of Experience
Guides, Drivers and Staff
Private Douro Valley Excursion with Wine Tastings, Local Lunch & Rabelo River Cruise
Private Douro Valley Excursion with Wine Tastings, Local Lunch & Rabelo River Cruise
Porto
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Algarve Kayaking Trip to Benagil Caves
Algarve Kayaking Trip to Benagil Caves
Portugal
Quality of Experience
Guides, Drivers and Staff
Cooking Class at a Lisbon Culinary School
Cooking Class at a Lisbon Culinary School
Portugal
Quality of Experience
It gives you a variety of Portuguese recipes to take home but isn’t actually much cooking or what I imagined for a “class”
Guides, Drivers and Staff
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jul 07, 2025

Hi Aubrey! Thank you so much for your kind words! I’m really glad to hear that the trip was such a fantastic experience overall. I appreciate your honest feedback about your experience; that’s helpful for us to keep refining our recommendations. It was a pleasure helping you plan this journey, and I’m so happy the rest of the trip felt immersive, fun, and relaxing. I hope we get to plan another adventure together soon! Best regards, Bea.

Yuliana prepared a great trip for us. She adj...
Costa Rica | May 23 - Jun 1, 2025

A
amira P.
Houston, TX | Reviewed on Jun 08, 2025
Yuliana prepared a great trip for us. She adjusted the plans to our needs and preferences according to the number of days we were in Costa Rica. The places she suggested to stay were very comfortable and easy to reach, and the activities she planned were exactly what we wanted. Thanks Yuliana, Adrián, and Graciela for our wonderful vacation in Costa Rica. Pura Vida! Read more

Yuliana prepared a great trip for us. She adjusted the plans to our needs and preferences according to the number of days we were in Costa Rica. The places she suggested to stay were very comfortable and easy to reach, and the activities she planned were exactly what we wanted. Thanks Yuliana, Adrián, and Graciela for our wonderful vacation in Costa Rica. Pura Vida!

Hotel Review
El Silencio del Campo Hotel
La Fortuna

Charming place, excellent service, very clean, and good food. Highly recommended!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Coffee, Chocolate & Sugar Cane Farm Experience
Coffee, Chocolate & Sugar Cane Farm Experience
Arenal/La Fortuna

David is an amazing guide. His explanation and tour was fun and educational at the same time. Thanks!

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano to El Castillo Mountain Bike Tour
Arenal Volcano to El Castillo Mountain Bike Tour
Arenal/La Fortuna

It rained a bit at the beginning, but we decided to continue and it was a very good decision. It was an excellent tour and the guides were very friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Jun 09, 2025

Hello Amira,
Thank you so much for your kind words! It was a pleasure helping you plan your trip. I’m so glad to hear you enjoyed the places and activities, we loved being part of your Costa Rica adventure.
Pura Vida!
Yuliana

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