Kimkim Trip Reviews

Our local specialist was Vesna Luzar and she was incredible! From tracking our luggage which made a 3-day side trip to Vienna and dispatching our driver to the airport to retrieve it in time for our departure to the next destination, to assisting in locating my cell phone left behind on the speedboat excursion, Vesna was a shining star! Our only regret is that we did not get to meet her and personally thank her for her excellent service! She handled each of our challenges with great efficiency and aplomb and we feel pretty certain that she breathed a sigh of relief when it was all over!

Each of our guides was very well-informed and personable and in very short order made us feel like friends. Every excursion exceeded our expectations and left us wishing there were more hours in the day!

Hotel Reviews

Residence Stine

Split

Lovely little boutique hotel tucked at the end of a narrow street. Initially was a bit difficult to find as we had to be dropped off at the bottom of a somewhat steep street with our luggage since cars cannot go past a certain point on the narrow street. Warm and welcoming staff. Although this is a new construction only a few years old, it fits right in with the surrounding area's character. Had requested two beds but only had one in the room so we used the sofa as an extra bed. However, the staff was very accommodating in providing extra linens. Easily accessible to the center of town.

Authenticity & Character

Small 8 room hotel with a charming feel. It and fit right in with surrounding buildings even though it is new construction.

Location

Easily accessible to center once you get your bearings!

Staff

Very warm, welcoming, and helpful. Although we had requested 2 beds and the room only had one, the staff immediately offered to open and set up the sleeper sofa. We opted to just use it as it was without opening it so that the room would not be too crowded. They brought the linens and set it up just as requested.

Cleanliness & Comfort

Everything was very clean and classy and the inconvenience of the bed situation became a minor issue.

Hotel Lero

Dubrovnik

Very nice and centrally located. Caring staff went above and beyond to assist in tracking our missing luggage by making phone calls to professional connections.

Authenticity & Character

Nice, comfortable room. Choice of nice restaurant adjacent to hotel as well as very good dining facility for breakfastA

Location

Walkable to Old Town area and also close to bus stop if preferred to walking or returning late.

Staff

Very professional and concerned about our missing luggage. Contacted professional connections in an attempt to help track location of luggage.

Cleanliness & Comfort

Nicely appointed room. Maneuvering shower function a bit tricky for not-so-tall individuals. Also would suggest better non-slip flooring in tub.

Pharos Hvar Bayhill Hotel

Hvar

Have written this review 3 times and have not been able to send it. Will not attempt to provide many details again. Least favorite of all the hotels.

Authenticity & Character

Decor was reminiscent of a college dorm with bathroom tiles portraying animated characters and words like "WOW" and "ARRRGH!"

Location

Difficult to approach from the marina. A lot of steps uphill while carrying luggage. No one to assist.

Staff

Unwelcoming and not very caring registration staff. Dining room and bar staff was not very friendly or accommodating either. Waited at bar to get a drink and it took so long that we finally left. We could not figure out what the problem was.

Cleanliness & Comfort

Clean but not very comfortable in terms of lighting and mirror placements. Could not find a hair dryer when my own dryer failed. Asked a staff member in the hallway and found it in a drawer in the bedroom under the minibar. Would have never thought to look there! The lady responsible for our room was the only person who seemed to care when I asked about a hairdryer.

Teatro Verdi Boutique Hotel

Zadar

Lovely boutique hotel. Helpful and friendly front desk staff.

Authenticity & Character

Nice decor, small breakfast area but very nicely appointed.

Location

Walking distance to boardwalk and the city center.

Staff

Friendly, helpful, accommodating

Cleanliness & Comfort

Hotel Dubrovnik

Zagreb

Established hotel. Public areas have been updated.

Authenticity & Character

Nice restaurant for breakfast. Also open for later dining but did not try it.

Location

Right in the Center, easy walking distance to everything including trams/cablecars.

Staff

Nice registration staff, but not too responsive to a plumbing problem in bathroom sink which I reported the first morning and had not been addressed when we returned. I spoke with one of the room staff and she was able to send someone to fix it right away.

Cleanliness & Comfort

Activity Review

Private Walking Tour of Dubrovnik

Dubrovnik

Our guide was so knowledgeable and personable! She provided a lot of details and information and made us feel like long-time friends! We spent the entire time in the Old Town and it was really interesting. After she departed we stayed and explored on our own using the maps and information she had provided.

Quality of Experience

Food

Guides, Drivers and Staff

Knowledgeable, friendly, and interesting

Our mom/daughter trip to Morocco turned out better than I could have imagined. The KimKim team was great to work with. They were so friendly and professional, and as we were traveling when the earthquake happened, they were quick to make sure we were safe and fine. Our driver, Ilyace was amazing. He remained very much engaged with us, even after the earthquake happened, which was so appreciated, especially with having family and friends in Marrekech. We made such great memories and learned so much about this beautiful country, it’s history, culture and friendly people.

Amandine was amazing! Working with her was so easy and she was very receptive to my requests. She ended up putting together a fabulous trip for us. We were especially impressed by her quick response when our train was delayed causing us to run late to a dinner cruise. The tours and classes she found and booked for us were definitely the highlights of our time in France. Our whole trip was stress free because of her hard work. Would definitely recommend!

My friends and I were blessed to have Marta as our trip specialist for our 9-day trip to Spain. We wanted to commend her utmost patience, professionalism and well organized planning skills in trying to meet our needs and requests. She’s so easy to get in touch with, in with whatever questions we have in mind. She gives out suggestions and recommendations to the best of her abilities. Her instructions were on-point, direct and easy to understand. She has an eye for details, which is extremely important in organizing and planning. From the very first time we set afoot Spain to the very last day, Marta has been there for us, in constant communication with us making sure everything is well taken cared of. If she needs to go vacation or during weekends, she made it a point to endorse us to her reliever. Ensuring someone is looking after us. We are very delighted with her work ethic and her passion with her craft. Our transports, private tours, lodging and reservations were all perfectly booked and organized just as we have requested. We couldn’t thank Marta enough for a memorable, stress-free trip to Spain! This is my second booking with KimKim.com and I couldn’t be more happy and contented with their service and how they take care of their clients. Highly recommended!!! Keep it up Marta and team!!!

Hotel Reviews

U-Sense Granada Catedral Apartment

Granada

Very spacious and clean.

Authenticity & Character

Location

Staff

No staff on site, actually but instructions were all given via email and it’s easy to understand.

Cleanliness & Comfort

Palacio Marmoles Aparthotel

Sevilla

Our apartment was huge and beautiful! I can stay there forever!

Authenticity & Character

Location

Staff

Edy is the best! Very helpful and always available!

Cleanliness & Comfort

Slow Suites Bellas Artes

Madrid

Staff were nice to keep our luggages after we checked out which was very helpful!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Midtown Apartments

Barcelona

Huge and clean apartment! Staff was very helpful and courteous.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Highlights of Old Madrid Walk

Madrid

Quality of Experience

Guides, Drivers and Staff

Brad aka Keith was very knowledgeable.

Private Guided Visit of Seville

Seville

Pablo was very professional and very knowledgeable with Seville’s history. Made our walking tour very enjoyable.

Quality of Experience

Guides, Drivers and Staff

Guided Visit: Alhambra & Generalife Gardens

Granada

Luis is very knowledgeable and professional. Shared his expertise and wisdom with utmost patience and courtesy with our small group.

Quality of Experience

Guides, Drivers and Staff

Private Tour of Barcelona & La Sagrada Familia

Barcelona

Gemma was very patient and considerate with our inquiries and requests during our walking tour. She was very knowledgeable with culture and history of Barcelona. Gave us her recommendations as to where to eat, and buy stuff.

Quality of Experience

Guides, Drivers and Staff

Everything went so smoothly! There were a few bumps in the road ( it comes with travel), but Fanny quickly got things right. KimKim’s choice of a biking company was spot-on. We highly recommend KimKim & Fanny.

The train system in Italy was very punctual and efficient. Lake Como, the Belvedere Hotel, and boat ride on Lake Como were amazing. The food tour in Florence with Aldo was mediocre, as was the Frame Hotel in Florence. Fabio, our travel agent, was extremely helpful and responded quickly to any issues we had.

Hotel Reviews

Nolinski Venezia

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Belvedere Bellagio

Bellagio

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Frame Hotel Florence

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hassler Roma

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

2-hour Boat Tour | Cruise Around Lake Como

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Food Tour

Florence

Quality of Experience

Guides, Drivers and Staff

Private Colosseum & Roman Forum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

I wasn't really sure how to approach a trip for Japan so I was grateful to the suggested itinerary by Fei that helped me eliminate things I didn't want to do and focus more on the ones that I did. Having hotels, transportation and guides all sorted out made the planning a lot easier and allowed me to only have to focus on a few things. Our guide in Tokyo, Yumi was excellent. She had great energy, sense of humor, and really thought about our wellbeing during the day. I can't recommend this guide enough, she went beyond what I've seen other do. Satimo who guided us through Kyoto and Osaka spoke excellent English and really shared with us her story of life in Kyoto as we trekked all over the city to very interesting sites. She demonstrated patience and understanding on one of the hottest days of our trip. Both guides provided great history to the sites we visited and were able to answer all questions about Japan and life there. The activities booked without guides were excellent too. The tea ceremony in Kyoto and visit to the Samurai museum are must-dos for any visit there.

Hotel Reviews

Shibuya Tokyu REI Hotel

Tokyo

The standard twin room was very small. Couldn't really find a place to have my luggage opened all the way, had to pull everything out (thank god for cubes) and then leave the suitcase under the bench the rest of the time. There is NO STORAGE in this room. The bathroom has NO COUNTER SPACE. Everything had to be brought into the bathroom if you were going to use it. The biggest plus about this hotel is the location. Right by Shibuya station, Miyashita Park and the famous scramble. So much to shop and eat in the area!

Authenticity & Character

Location

Right by Shibuya station, Miyashita Park and the famous scramble. So much to shop and eat in the area!

Staff

I didnt find the front desk at all helpful or even wanting to help.

Cleanliness & Comfort

Kyoto Tokyu Hotel

kyoto

Premium Twin Room was very large and spacious. A lot of seating options. AC was controlled by the hotel but was a comfortable level. There was an in room air purifier/humidifier. I don't know if it helped as I developed a scratchy throat during my stay here. I also woke up with a puffy face, having an allergic reaction to something in the sheets/pillow. There are not enough bedside outlets. There was only the one in the middle for 2 people to split. So instead one of us had to leave our phone on the other side of the room charging and could not have it bedside. The breakfast buffet was very good and had a great variety of foods to choose from. The shuttle to and from Kyoto station saves this hotel. It is too far to walk with luggage to and from on any day, let alone a hot day in September. I with the shuttle was larger and more frequent. The location of the hotel is out of the way of most things. Thankfully there seemed to always be a taxi available. Food options in the area are difficult to come by but it did lend itself to the most authentic food place we ate at on our trip (we were the only foreigners in the restaurant).

Authenticity & Character

This hotel felt very lux catering to international visitors

Location

More shuttle options to more places. Perhaps a shuttle that took guests to Gion Area to eat, shop and visit.

Staff

I didnt have much interaction with staff but when I did they were polite and prompt.

Cleanliness & Comfort

The space feels clean.

Osaka Excel Hotel Tokyu

Osaka

Premium Twin Room, beds were pushed together which we immediately had to seperate but had limited space to do so. The majority of one side of the room was taken over by an oversized daybed. This could be half the size in the room and still be very useful and make more space for the table and chair by the window to not make the space feel overcrowded. The closet is not enclosed here. This was my favorite bathroom set up of all places I stayed. The sink area had plenty of counter space for storage of personal items. The shower was huge and easy to operate to the right temperature. The breakfast buffet had the most fruit selection of all places I stayed at because they had bananas. The tricky part of this hotel is that you go up to level 16, then take another set of elevators down to the rooms. There wasn't a constant presence of taxis in front of the building but the front desk was happy to call for one and let us know when the car was downstairs.

Authenticity & Character

This place felt very lux.

Location

It was close to a station but didn't stay long enough (only 1 night) to explore the area.

Staff

The staff was happy to assist with getting a taxi for our departure. This thoughtfulness is the reason I gave them 4 stars.

Cleanliness & Comfort

Bed was very soft and sheets very comfortable. The temperature in the room was perfect.

Activity Review

Full Day Tokyo City Tour with Senso-ji Temple

Tokyo

Yumi was our favorite guide of the trip. She was so knowledgeable, thoughtful and fun to spend the day with. She gave a great history lesson of the country and related stories about what we were seeing. She brought us handheld fans to deal with the weather of the day, bottled water and even hydration tablets which then became our obsession of the trip. She had great energy and humor that matched ours.

Quality of Experience

We visited the right amount of places in the long day that were a variety, from shrine, to castle to temple.

Guides, Drivers and Staff

I can't say enough how much I loved spending the day with Yumi.

Transport

I felt comfortable being led by Yumi on the public transit.

Salam, dear friends,

It was pure bliss and joy seeing you all after 43 years, experiencing waves of emotions, recalling our golden years, and creating new pleasant memories. Being with you all was fun—but was it a fun and relaxing vacation overall? Not sure about that. A 10- to 12-hour bus ride and packing and unpacking was challenging.

Sightseeing is excellent, but I would recommend adding some fun and relaxation time by including a few optional activities so people can experience the local exotic culture, as well. For example, our APPNA Chicago group trip to Morocco had a bull and horse show followed by a musical dinner show. In Buenos Aires, we arranged to attend an opera at one of the most prominent opera houses in the world. Tango originated in the slums of the city; after seeing the ruins where it started, we went to experience the tango show with dinner.
Nuruddin, our guide in Morocco, is a hiking guide—I wish there were an option to go hiking one day because we have a limited amount of time to enjoy that kind of activity before we get too old for them. 

There are so many exotic golf courses in unfamiliar places—there should also be an option to play golf. There should be an option to take a small plane to travel from one city to another, instead of riding on a bus for long hours, which wastes time. There should be an option to pick hotels, and there should also be a few organized group dinners so everyone can enjoy everyone’s company. On winter resort vacations, a skiing option should be available.

Merzouga was my favorite place. We could ride camels, enjoy the enchanting music and dance, and get a feel for the local culture. 

All the tour companies offer various options and suggestions for different things to do in the evening before dinner. This is how we travel with friends, and I would like to do those things if I decide to join our next trip. Naturally, though, everyone's choices and preferences are different, and I respect that.

This is a text I sent to my friends who organized the trip. Your guides were excellent; they worked hard to make our trip memorable, especially Saeed. They are a young, talented group of folks. I was very impressed

Activity Review

Transfer from Fes to Merzouga via Erfoud & Camel Ride

Morocco

We loved it at the camp. The rooms were excellent, the people and the guides were terrific, and the Camel rides were fun. I enjoyed Ayub’s musical skills. I can't say enough about Saeed; he is excellent, hard-working, and accommodating. We enjoyed dancing with them - an amiable and pleasant group of talented young people. I was very impressed.

Quality of Experience

Camel Ride and Ayub’s performance

Food

Variety

Guides, Drivers and Staff

They were always available—a fantastic group of talented young men. I can’t say enough about Saeed; he is perfect, intelligent, organized, friendly, hard-working, and I could go on and on. He is such a great asset to your company.

Transport

I didn't like the long bus rides so much; sitting is not suitable for our health at this age.

I would have better enjoyed it if we had visited fewer places. It turned out to be hectic as we had to pack and leave almost daily. Two days spent in Fes was too much as there was less to see. We would have preferred a tour of Marrakech to see the monuments even if some were closed because of the earthquake. In Fes and Marrakech, our local guides took us to their recommended stores instead of let us decide where to shop. Just walking through the market felt weary and wasted lot of time. Hotel in Fes was terrible whereas one in Ozarzaite was excellent. Our tour guides on the coach with us were fantastic and provided with us lot of information. Overall, the trip was enjoyable.

I had a blast working with Maria to design this trip, and I couldn't be happier with how it turned out. We absolutely loved the bed and breakfast we stayed at (Cima Rosa). This is why you engage with local experts!

Barbara from Storywalking provided excellent service throughout our trip -- she knew when our plans had changed before we did and was amazingly quick to solve issues. We leaned heavily upon her help several times -- and were very happy to have the team to rely upon when our flights changed, our cruise changed, etc. Her frequent communication and problem-solving skills inspired confidence.

We learned so much from Romy in our walking tour of the City on our first night -- she really set us up for success over the next few days.

Nicoletta was extremely knowledgeable. We feel lucky to have had a day with her to explore so much of the city and surrounds.

Hotel Review

Cima Rosa Venice

Venice

Authentic, historic, tastefully decorated bed-and-breakfast, with truly gracious staff. Staying here gave us a sense of Venice's history and present.

Authenticity & Character

Fully restored (on the inside) 15th century palazzo, with beautifully decorated, comfortable public spaces (indoor and outdoor), and well-appointed rooms. Air conditioning in each room.

Location

Its location on the Grand Canal within a quiet neighborhood was the perfect mix -- easily accessible to all of the major sites and wonderful restaurants, without the craziness of the tourist areas.

Staff

They were so helpful in arranging reservations for dinner, coordinating with our guides, and offering suggestions of locations to visit to add to the trip. They made you feel comfortable from the minute you got there.

Cleanliness & Comfort

The rooms were spotless, as were the public spaces.

Activity Reviews

Private Evening Gondola Ride Venice & City Stroll

Venice

Seeing Venice from the water at night is incredibly special. Our gondolier was very friendly and an expert at navigating the canals.

Explore St. Mark's Basilica and The Doge's Palace

Venice

We were only able to see the Doge's Palace (and the exterior of St Marks) as our schedule changed. But it is totally worth having a private guide through this remarkable building.

Murano Island Excursion

Venice

We got to see a master of the glass-making art develop a centerpiece while we were there, which was truly amazing. Wish we could have afforded to buy it. ;)

Market & Cicchetti Venice Food & Wine Tour | Semi-Private

Venice

This group tour took us through the Rialto area to try foods and experiences we wouldn't have otherwise tried. Our guide was delightful, and it was fun to experience this with a group of interesting (and interested) people.

Èric has done a fantastic job helping me plan this trip to Iceland! I am very impressed with the details of the itinerary and the thoughts that have been put into this. I will definitely recommend kimkim to my friends for their next trip planning.

Our trip was awesome and Pedro did a superb job of keeping in touch and making sure that all was being handled as planned. When we visit Portugal again, we will definitely have Pedro help us with our itinerary!!!
Carlos Bernard

If you’re shopping and comparing agencies, look no further - KimKim/Fabio will customize an itinerary and accommodate your every need to make your trip memorable. Hotels and private tour options Fabio offered were superior compared to other competitively priced proposals I’ve reviewed.

Fabio is superb and you’re in good hands if you’re working with him. I have traveled both on my own and through agencies enough (over four continents and 30+ countries) to opine KimKim provides one of the best services and experiences. I would go through KimKim again for my future trips.

I can be meticulous and demanding at times when planning for trips, but Fabio took his time to answer every questions I had, and deliver any requests I made leading up to and throughout my trip to Italy. Fabio responds promptly, works efficiently, and will go out of his way to ensure you are able to relax and enjoy your trip. He is extremely knowledgeable (from Michelin restaurants to best local restaurants, and best choices for your site tours) so he will be able to provide you with insightful recommendations. Fabio is extremely professional and I would highly recommend him. Do yourself a favor and plan your Italy trip with Fabio - you will be glad that you did! :)

Terry , our trip planner, was wonderful. The places she picked for us to see were beautiful. We could pick 3 or 4 destinations from her suggested sights to see each day. This way are trip was customizable to our driving time and our personal interests . I would have stayed longer. People and the scenery were both amazing!!

Activity Reviews

Blue Lagoon

Iceland

Unique experience and so relaxing after traveling on a plane for hours.

Quality of Experience

Transport

We upgraded to a larger vehicle so that my husband, who has long legs and knee issues, could get in and out of the vehicle comfortably

Lava Tunnel Tour

Iceland

Nice, guide was knowledgeable and entertaining.

Quality of Experience

Guides, Drivers and Staff

Horses and Hot Springs

Iceland

Scenery and ride were wonderful. Guides personable and willing to help with riding instructions. Good for beginners at horse riding.

Quality of Experience

Guides, Drivers and Staff

They very easy to speak to and willing to help at all times.

Reykjavík Classic Whale Watching

Reykjavík

Staff were welcoming and trip was nice. Did not see whales but still had a beautiful day on the ocean.

Quality of Experience

Guides, Drivers and Staff

Transport

Honestly speaking every member of team was dedicated to deliver in most professional way and delivered with smiling face.let it be both driver&co driver.Excellent demonstration of professionalism from individual care to guiding the whole group tirelessly. Nooruddin more than excellent in commanding and delivering his talks with content ,fluency and enjoying respect from every one.Ayub another very talented, energetic and untiring sole.mohammad likewise enjoyed respect among all due to his commitment to the job. Few more were there and put in their to see their team earns best recommendations. Very good team indeed.

We had a great time and the service was impeccable. The hotel and boat we stayed at were beautiful and we would definitely do this trip again.

Everything was exceptional! The tours and the tour guides were all incredible. The two tours we had with the same company, called Tuscany 4 Explore were awesome. We had the owner of the company, Luciana for a private day trip and she was lovely. Also, the tour guides at the Uffizi Gallery in Florence and Pompeii were also incredible. A couple of the hotels were hard to find, but all the hotels were incredible. Also, the trains and private drivers did an amazing job with being on time. We were never late or rushing for anything. I would definitely use private drivers for all my trips now. I would highly recommend using the Kimkim service and Liberty Travel in Italy. Thank you very much!

Hotel Reviews

Boutique B&B Torre de' Conti

Florence

Amazing hotel and friendly owners. Breakfast was great as well!!

Authenticity & Character

Location

The one issue here is that the hotel was really hard to find. The airline lost our luggage and when they tried to deliver it they could not find the hotel. There needs to be a sign on the road or something so that it is more recognizable.

Staff

Cleanliness & Comfort

Hotel L'Orologio Roma

Roma

We loved this hotel. Room was very nice and the roof deck bar is awesome. Very clean and friendly staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Silvana Relais

Sorrento

This hotel is absolutely beautiful. With the private gate going in, we were stunned. Also the high ceilings in the room and everything just looked very beautiful! Also a great location near the center square. Staff was very nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Montemare

Positano

This was by far the highlight of our entire trip in Italy. Hotel is in a beautiful spot with gorgeous views. We were absolutely stunned to find out that our room was upgraded to have a private balcony with Jacuzzi tub overlooking the ocean. It was beautiful. Also, the two-hour free wine happy hour was incredible, and the breakfast buffet was the best one we had in Italy. The only issue with this hotel is that it can get very busy during check-in, and it took a long time before we got to our room, and we had to carry out own bags because there wasn't enough staff available to help us. But otherwise, this was a great experience.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Santa Chiara Boutique Hotel Naples

Naples

This was a beautiful hotel. We loved the architecture. It was very difficult to find though because the street is closed down, so we had to walk with our luggage down a very small street to find it. There needs to be a bigger sign or something because it took us about 30 minutes to find it. But the room was really nice and the hotel inside is beautiful. Also the staff was really nice. It is in a great spot in Naples. Right in the middle of all the action.

Authenticity & Character

Location

Extremely hard to find, especially if the street is closed.

Staff

Cleanliness & Comfort

Activity Reviews

Sorrento Farm and Food Experience including Olive Oil, Limoncello, Wine tasting

Sorrento

This tour was one of the highlights of our trip. The owners of the farm were so funny and nice, and explained everything so well. The tour was awesome to learn about all the agriculture in Italy. The food and wine were amazing as well. The actual owner of the farm made all the food farm to table. It was so great. Also, the owners picked us up at the last minute near our hotel because we had to switch dates due to the weather, which was very nice of them. Highly recommend this tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Uffizi Galleries private Tour

Florence

Our tour guide was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscan Castles Tour with Food & Wine - small group

Italy

This was an amazing tour. We loved Luciana, we actually had her for two of our tours this week. The Castle was amazing and we got a tour and wine tasting from the actual owner of the castle which was awesome. Highly recommend this tour. Also lunch and wine was very good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cinque Terre Day Trip

Italy

This day trip was incredible. Luciana who is the owner of the company took us on this tour. Everything was great. We got to see 4 places instead of three and made it to Pisa. I think it was a little rushed, but we didn't mind. We could have just done 3 spots and spent a little more time in each of them instead of going to a 4th spot. I also liked how we took the boat at first and then switched to the trains, because the boat ride was very rocky and sometimes, we get seasick. The lunch was one of the best meals we had in Italy. Luciana is an extremely great tour guide and provides a great experience. We loved this day.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vatican & Sistine Chapel Group Tour

Rome

It was great and tour guide was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Pompeii Walking Tour

Italy

Great tour guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Bye Bye, Italy!

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was amazing! It was seamless from start to finish. Andrea was so communicative and planned the exact trip we wanted. Thank you so much! We made some great memories that we will cherish forever.

Trip Planning
Marina was excellent in working with us on our trip. We made so many changes and she was very patient throughout the process. She was very knowledgeable regarding places to visit in Spain. For example, she recommended seeing the Blancos pueblos, which we knew nothing about. We loved them! She was very accessible when we were on the trip. She responded immediatley when we messaged her through the app. I would work with her again.
The only thing I would improve is the initial overall trip planning. I wish she had asked us more about hotel choices and location prefernces. The hotels were nice, but in very crowded touristy areas. We prefer to stay in less touristy areas even though it may be further away from attractions/historic sites.
Tours. Exceptional tour guides in Granada- Alhambra and Cordoba- Mezquita. Other guides were good. Tapas tour and Paella class excellent too.
Only disappointing guide was Montserrat. We had to take the cable car at our own expense because the guide was late picking us up. He was very disorganized and not informative compared to other guides we noticed at Montserrat. I think everyone in our group was disappointed with him. Nice man though.

Activity Reviews

Tapas Walk in Barcelona

Barcelona

Our guide was great. We went to less touristy places for tapas and the food was great!

Quality of Experience

Food

Guides, Drivers and Staff

Half-Day Excursion to Montserrat

Barcelona

Our guide was late picking us up so we had to take the cable car at our expense to get to Montserrat. We were late for our tour but he got us in. Other guides were giving history, showing photos on their iPads while we were waiting in line, but he did none of that. It was akward. Then he told us our tickets included a movie and exhibit on Montserrat, but when we went he reallized we had to pay extra. It was very disappointing. He was a nice man but shouldn't be a tour guide! I'm giving 2 stars because Montserrat is a beautiful spiritual place.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Visit: Alhambra & Generalife Gardens

Granada

Our guide was fanatastic. He was so knowledgeable regarding the history of Alhambra. He kept us on a schedule which was good because it was very crowded. A woman in our group had toured the Alhambra 8 times (she lives in Spain and has many visitors). She said it was the best tour guide she ever had. That speaks volumes!

Quality of Experience

Guides, Drivers and Staff

Guided Walking Visit of Ronda

Ronda

We had a private guide. He was excellent. It felt more like we were walking with a friend verus a guide. He took so much time with us and went over our alloted time.

Quality of Experience

Guides, Drivers and Staff

Transport

We walked.

Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville

Seville

We had a private tour guide. She was very knowledgeable regarding the history of the sites we visited. She was excellent. Her englilsh was very good too. She recommended a local spot for lunch and we loved it!

Quality of Experience

Guides, Drivers and Staff

Transport

We took the train which was really easy

Our organisers from Original Travel especially Saed and Nooruddin were excellent. They were helpful and went an extra mile.