Kimkim Trip Reviews

4.8
Based on 19,438 ratings
Read 19,438 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Kim Kim made our trip easy to plan, smooth to execute and we were well cared for the entire trip!
India | Mar 25 - Apr 4, 2024

Jennifer
Jennifer H.
Newark, NJ | Reviewed on Apr 05, 2024
Three of us were traveling to India with little time to plan, so we have a few parameters to Kim Kim who connected us with Active India Holidays and our travel planner, Ravi and his team put together an excellent itinerary for a 3-week trip with 3 different people coming and going at various dates and times. The platform is easy to use, we had smooth communication throughout the planning and travel. We were warmly welcomed and cared for the entire trip from Day 1 all the way through... Read more

Three of us were traveling to India with little time to plan, so we have a few parameters to Kim Kim who connected us with Active India Holidays and our travel planner, Ravi and his team put together an excellent itinerary for a 3-week trip with 3 different people coming and going at various dates and times. The platform is easy to use, we had smooth communication throughout the planning and travel. We were warmly welcomed and cared for the entire trip from Day 1 all the way through departure, with guides meeting us at airports for transfers, safe drivers (with clean AC cars) for every destination, and knowledgeable local guides who showed us the local sites and were able to provide top notch information, history and local insight everywhere we went. Our hotels were lovely and exactly as we asked for (mid-range, clean and locally owned). Our favorite places were Amritsar and the Golden Temple, the border ceremony, hiking to local villages in Dharmashala, and the boat ride on the Ganges with the Aarti Ceremony in the evening with excellent viewing seats. Our guides were flexible, patient with all our endless questions and coconut water diversions, and we had an amazing time. I would highly recommend working with Kim Kim and their local in-country companies - you won’t be disappointed! We will definitely use their services again!

Hotel Reviews
Surya Kaiser Palace

We really enjoyed our time at the Palace! It was a nice respite from the hustle and bustle of the Ghats. The breakfast buffet was delicious and food was great on the restaurant. We loved the gardens and the pool and appreciated that our balcony opened and we could sit outside. Only complaint was the mosquitos!🦟

Authenticity & Character
Loved the palace grandeur feel and lovely gardens. The pool was a treat and very refreshing in the heat.
Location
Was set back off the road so quiet and the gardens, pool and restaurant were very nice
Staff
We had an amazing housekeeper who made cute towel animals and was super sweet, the restaurant staff were also very helpful
Cleanliness & Comfort
Our room was not super spicy and span when we arrived but after introducing herself our housekeeper paid special attention to keeping our room neat and clean
Chonor House
Dharamsala

Great location near the temple, nice restaurant patio and beautifully decorated rooms. We loved our little balcony and the bathrooms were large. The dogs barking all night were a major distraction and the breakfast buffet was pretty limited. Some of the wait staff were incommunicado but seemed to take the orders, they just didn’t say anything to acknowledge what you said. The entrance is on a steep hill with lots of stairs, so guests should be prepared physically to access the hotel.

Authenticity & Character
Very Tibetan in character and lovely welcome tea upon arrival
Location
Very near the temple and easy to walk to town and shops
Staff
Staff did not seem super friendly
Cleanliness & Comfort
Very clean and comfortable
Hotel Ritz Plaza

Hotel was nice with a nice garden outside, decent breakfast buffet. The hallways were a bit dark and the door lock on our room was a bit loose. The rooms could use a bit of updating and the walls were thin so there was a lot of noise from adjoining rooms.

Authenticity & Character
Was a very local place
Location
Was farther from the main attractions than we had hoped
Staff
Reception desk staff were very friendly
Cleanliness & Comfort
Rooms were clean and waters refilled daily
Hotel Udman Ferns N Petals
New Delhi, Delhi

Loved the decor or the hotel, the comfy beds and great breakfast buffet. We enjoyed sitting outside on the patio garden area for breakfast. Staff were friendly, rooms very clean and the hotel was in a nice residential neighborhood close to the metro.

Authenticity & Character
Great breakfast buffet, loved the wall of Buddhas
Location
Nearby a nice park, but not many restaurants nearby and on a busy road.
Staff
Friendly staff in the restaurant
Cleanliness & Comfort
Beds were comfy, rooms kept nice and clean and waters refilled
Local specialist: Ravi Tickoo

Fabulous trip to Colombia. Margoth and her t...
Colombia | Mar 12 - Mar 23, 2024

S
Sandy B.
San Jose, CA | Reviewed on Apr 04, 2024
Fabulous trip to Colombia. Margoth and her team were fantastic. The communication with Margoth during the planning stage was excellent. She worked with our rough outline for the trip and made suggestions and listened to our feedback. We chose a 12 day trip that included time in Bogotá, Medellín and Cartagena. The team recommended hotels in each of the locations and even suggested restaurants that catered to our dietary needs (we are pescatarians). As we approached our departure date,... Read more

Fabulous trip to Colombia. Margoth and her team were fantastic. The communication with Margoth during the planning stage was excellent. She worked with our rough outline for the trip and made suggestions and listened to our feedback. We chose a 12 day trip that included time in Bogotá, Medellín and Cartagena. The team recommended hotels in each of the locations and even suggested restaurants that catered to our dietary needs (we are pescatarians). As we approached our departure date, the team set up a WhatsApp group to make our communication with them seamless.

We encountered travel issues on our journey to Colombia and Margoth and team were very responsive to our delayed arrival. We alerted them of our new schedule through the WhatsApp group and they got in touch with the hotel to ensure that we kept our reservation even though we would be a day later and they cancelled our dinner reservation. They modified our airport pickup and shuffled the schedule to accommodate the changes.

Our time in Bogotá included a trip to Guatavita and the Salt Cathedral one day and an extensive tour of Bogotá the next day. Our guide, Juan, was great. He was extremely knowledgeable and personable. He had a lot of enthusiasm and love of what he does. We stayed at the Artisan D.C. Hotel, which was excellent and in a great location. We had nice dinners at the hotel bar, Crepes and Waffles and at La Mar. All terrific choices.

In Medellín, we had an excellent guide, Veronica. Her love of Medellín and desire to share it with us was evident from the beginning. When we first arrived we spent the afternoon at a local, family-own coffee farm. This was a very interesting and educational experience. The next day we toured the entire city, including the cable cars and the Comuna 13 district. The transformation of Medellín is something to behold. The following day we went to Guatapé and El Peñol. This was a fun, active day which included climbing 704 steps to the top of El Peñol. In Medellín we stayed at the El Zarzo hotel which was in a fabulous location. We dined at Kaime, Mistura and Il Castillo - again all great choices.

In Cartagena, we stayed in the fascinating old city. One day, we took a day trip out to a beach resort on the Tierra Bomba island. We had some fabulous meals in Cartagena at Cande, Juan del Mar, Lobo del Mar and El Jardin - all great options. We stayed at the Bastion Luxury Hotel which was outstanding. The staff was very welcoming. The room was excellent, as was the location. The roof top deck and pool had great views of the sea and the city.

Margoth and the team were constantly available when needed and extremely helpful. We had issues with a cancelled flight on our departure date. Margoth reacted immediately, finding us a hotel for the night (even though is was the beginning of Semana Santa) and setting up a driver to get us back to the airport the next day.

The trip was terrific in large part due to all of the work and attention from Margoth and team. Their knowledge and love of Colombia were evident in every interaction. We highly recommend working with them.

Hotel Reviews
Bastión Luxury Hotel
Cartagena

This hotel was excellent. Fabulous location in the old city. Staff was very welcoming and friendly. Room was spacious and beautiful, included a outdoor patio area. Rooftop restaurant and pool were superior. Breakfast was excellent.

Authenticity & Character
Location
In a very safe neighborhood near excellent restaurants.
Staff
Staff was very friendly and accommodating. Especially Katherine at the front desk and Jorge in the rooftop restaurant.
Cleanliness & Comfort
Excellent
El Zarzo

The experience was good. The location is great. The rooftop deck and the breakfast was great. However, the rooms are dark with only 1 small window.

Authenticity & Character
Vibe was a little dark for us.
Location
In a very safe neighborhood near many good restaurants.
Staff
The staff was very helpful. Especially when we had no hot water in our room. They moved us to another room but that one also did not have hot water. This persisted for 2 (weekend days) before being fixed.
Cleanliness & Comfort
No hot water for 2 days.
The Artisan D.C. Hotel, Autograph Collection
Bogotá

The Artisan D.C. hotel was great. Terrific location. Great breakfast. Friendly helpful staff.

Authenticity & Character
Location
In a very safe neighborhood, close to many good restaurants
Staff
The breakfast staff was terrific.
Cleanliness & Comfort
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Apr 05, 2024
Dear Sandy,
MUCHAS GRACIAS! Thank you for trusting us with your special trip, and for making us a part of your experience in Colombia. It has been amazing to meet you, and great to hear that you had a fabulous trip :)!
Thank you as well for taking the time to write this review and to send us your feedback, as this is extremely useful for us and we greatly appreciate your comments. We will pass on your message to your guides and everyone involved, and it has been a pleasure meeting you... Read more

Dear Sandy,
MUCHAS GRACIAS! Thank you for trusting us with your special trip, and for making us a part of your experience in Colombia. It has been amazing to meet you, and great to hear that you had a fabulous trip :)!

Thank you as well for taking the time to write this review and to send us your feedback, as this is extremely useful for us and we greatly appreciate your comments.

We will pass on your message to your guides and everyone involved, and it has been a pleasure meeting you both. We will always remember you, we hope you stay in touch, and I hope we can meet face-to-face next time.

We are very passionate about what we do, and it is great to hear that you had a great time and enjoyed exploring this country!

Hasta pronto amigos y Muchas Gracias,
Margoth and The Aracanto Team

Memorable Colombia trip with team Kimkim and Aracanto
Colombia | Mar 27 - Apr 3, 2024

sudha
sudha v.
Flagami, FL | Reviewed on Apr 04, 2024
Though we had a slight apprehension to visit Colombia (because of the country's history) , however after seeing different reviews from other travellers , we still wanted to visit Bogota, Cocora Valley and Medellin, in 7 days.
Margoth designed the entire trip keeping our special requests , interests , strict Vegetarian diet and budget in mind. We had a very comfortable, safe and a memorable trip. Right from the beginning she went above and beyond to accomodate everything we were looking for...
Read more

Though we had a slight apprehension to visit Colombia (because of the country's history) , however after seeing different reviews from other travellers , we still wanted to visit Bogota, Cocora Valley and Medellin, in 7 days.
Margoth designed the entire trip keeping our special requests , interests , strict Vegetarian diet and budget in mind. We had a very comfortable, safe and a memorable trip. Right from the beginning she went above and beyond to accomodate everything we were looking for from this trip. We were pleasently surprised by the food options and restaurants that were chosen for us, we had great vegetarian and vegan options in almost all the restraurants that were recommended.

Margoth and her team made us feel very comfortable during the entire trip. We were connected via WhatsApp group and got the information/help immidiately. Though we don't speak spanish or understand much, it was never a hurdle due to the arrangements made by the team and special thanks to all the guides that were assigned to our trip. And the team also took care of some of the immigration paper work which made our travel very convenient.

On the first day of the trip, on landing in Bogota, I had very bad altitude sickness and a severe headache. Team took good care of me .When we checked into the hotel, they had already arranged for electrolytes (Since I threw up and was not able to eat). They were ready to arrange for a doctor too , immediately. Fortunately it was not needed, I felt better after a night's rest.

It was very thoughtful of team Aracanto to have a welcome gift for us in the hotel , we loved the goodies they had for us.

Our guide in Bogota - Oscar Diaz was very caring and made sure we had good experence in Bogota. We were having a great day on Day 2 , tasted all the exotic fruits and snacks in Paloquemao market , Oscar was sharing all the amazing facts about the local market and people. I wish I was more prepared for handling the high altitude. I started to have a headache again after reaching Monserrate Hill,and as a result we had to cut short the day tour . Oscar took us to a local pharmacy to get medicine for my headache and after taking that I felt better almost immediately. Thanks a lot to Oscar for the recommendation.

We then visited Pereira , our guide there was Claudia and she was extremely knowledgeable about coffee production and farms. She explained it all so well that we felt like we were with a professor in a classroom. We had a very authentic coffee farm experience and she made sure we learnt a few new skills! :)
Next day we visited Cocora Valley, Salento and Felandia with her, she was patient with us and went above and beyond to make sure we had a memorable time there.

And our last destination was Medellin. Sebastian was our guide for three days and he made sure we had the best experience in Medellin. Our most memorable moment was in Commune 13, Sebastian and another local guide Tatyayini showed us around , made sure we experienced best of everything there. Next day, we also visited El pinol, Guatape with Sebastian. He made sure the drive of almost 2 hrs was entertaining, he was playing the role of a DJ playing different music mostly best of Colombia, keeping our taste in mind. :)

We have been travelling for many years now and worked with many amazing tour complanies and guides, however what stood out this time was the extra care we got. The team was checking on my health regularly and made us feel very safe and comfortable.

Especially ,Sebastian is a very kind and amazing human being, he was with us all the while on the last day in the airport helping us with the bags checking and other formalities, at one point we forgot that he was our guide, he made us feel like a family.

Colombia is very different now from what many people still think is. This is the most beautiful, colorful , vibrant country and people are very warm, friendly and kind. Not even once we felt unsafe anywhere.

And we would definelty recommend Kimkim and Aracanto for a perfect trip to Colombia.

Hotel Reviews
Hotel Faranda Collection Medellin
Medellin

Staff was very friendly room was just okay, could have a been a bit spacious. We stayed there three nights, breakfast was good on one day had many options for vegetarians, however last day we didn't have many. Dinner on the rooftop restraurant on 15th floor was delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Movich Hotel de Pereira
Pereira

Hotel was grand and luxurious. Room was very spacious, location was excellent. Staff was very helpful. Many options for vegetaians in the breakfast buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Coco
Bogotá

Very friendly staff, room was cozy , comfortable and located in a prime location. Breakfast was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Apr 05, 2024
Dear Sudha,
We were so happy to read your feedback and comments, and Thank you for visiting Colombia even though you were slightly apprehensive.
It was a pleasure meeting you, and helping you organize your trip, and you were so amazing with your attitude even when you were not feeling 100%.
It is great to hear that you enjoyed the food options and restaurants, that you felt very comfortable and supported throughout your trip, and that you had a great time exploring Colombia with your... Read more

Dear Sudha,
We were so happy to read your feedback and comments, and Thank you for visiting Colombia even though you were slightly apprehensive.
It was a pleasure meeting you, and helping you organize your trip, and you were so amazing with your attitude even when you were not feeling 100%.

It is great to hear that you enjoyed the food options and restaurants, that you felt very comfortable and supported throughout your trip, and that you had a great time exploring Colombia with your local guides!

I will pass on your comments to Sebastian, Claudia and Oscar, as well as the Aracanto team and everyone involved in your trip.And o behalf of all of us, Muchas Gracias for visiting our home country, for recommending us, and for being such lovely travelers and human beings.

Sending you and your family all my very Best Wishes,
Margoth

AMAZING 21 Days in NZ and AUS
Australia | Mar 4 - Mar 24, 2024

L
Lisa R.
Ashburn, VA | Reviewed on Apr 04, 2024
Asko planned a wonderful trip - 1 week in New Zealand and 2 weeks in Australia. It was tremendously helpful to have someone who is familiar with the countries design the itinerary and book the between/within country travel needs. Things went much more smoothly than if we had to figure all of the details out ourselves. The schedule was designed in a considerate manner, allowing us time to explore cities on our own and participate in wonderful, scheduled activities. He selected activities that... Read more

Asko planned a wonderful trip - 1 week in New Zealand and 2 weeks in Australia. It was tremendously helpful to have someone who is familiar with the countries design the itinerary and book the between/within country travel needs. Things went much more smoothly than if we had to figure all of the details out ourselves. The schedule was designed in a considerate manner, allowing us time to explore cities on our own and participate in wonderful, scheduled activities. He selected activities that my mother and I thoroughly enjoyed and may not have chosen or even known about if we hadn't used kimkim. Something that was really helpful was that most of the hotels Asko booked had a free breakfast, which allowed us to easily fuel up before long days of adventure. Asko was prompt in answering questions and was very responsive when we encountered one glitch that was not the fault of Asko, kimkim, or us, which we appreciated.

Hotel Reviews
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Novotel Wellington
Wellington
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Knightsbridge Court Motor Lodge
Blenheim
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amora Hotel Jamison Sydney
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apollo Bay apartments
APOLLO BAY
Authenticity & Character
Location
Walking distance to the shops and cafes.
Cleanliness & Comfort
Very spacious and comfortable. Having balconies was nice.
Vibe Hotel
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns
Authenticity & Character
Nothing to improve, but it was not remarkable for charm/culture/authenticity
Location
Staff
Cleanliness & Comfort
Sudima Auckland City
Auckland

Beautiful facility. Absolutely delicious breakfast buffet. Very nice and helpful staff.

Local specialist: Asko Merilainen
Asko
Asko Merilainen
Local specialist in Melbourne, Australia | Replied on Apr 04, 2024

Hi Lisa,

It was a pleasure helping you plan your trip. Thank you for the feedback, and I'm glad to hear you enjoyed it!

Family trip to Iceland in March
Iceland | Mar 23 - Mar 27, 2024

Huyen
Huyen C.
San Francisco, CA | Reviewed on Apr 04, 2024
We had a wonderful family trip to Iceland in March. The itinerary suggested by KimKim was perfect. The highlight of course was the unforgettable Northern Light we saw from our Buubble hotel (truly magical). Gummi (Guðmundur Óli) was knowledgeable and very thoughtful/attentive and gave us a fantastic Golden Circle tour. The tour was great, just the perfect day that ended with a relaxing dip at the Secret Lagoon. Gummi delighted our family with fun and important facts about Iceland. He... Read more

We had a wonderful family trip to Iceland in March. The itinerary suggested by KimKim was perfect. The highlight of course was the unforgettable Northern Light we saw from our Buubble hotel (truly magical). Gummi (Guðmundur Óli) was knowledgeable and very thoughtful/attentive and gave us a fantastic Golden Circle tour. The tour was great, just the perfect day that ended with a relaxing dip at the Secret Lagoon. Gummi delighted our family with fun and important facts about Iceland. He checked in on us, was available at all time and guided us when we got lost.
We traveled frequently as a family and Gummi was by far one of the best in all our international tour - he made our Iceland trip truly special.
We were not able to visit the Blue Lagoon due to the active Volcano although the Sky Ritual and Secret Lagoon were fantastic. Other highlights our children loved: Thingvellir National Park, The Geyser and Katla Ice Cave. The only hiccup was some technical issues with a hotel reservation and charge but Gummi took care of the misunderstanding.
I shared our photos to friends and families and now many want to go visit Iceland! I will be sure to recommend Gummi and KimKim.

Hotel Reviews
Hotel Katla by Keahotels
Vík

Nice and clean hotel. Food was decent

Hótel Borg by Keahotels
Reykjavík

Very nice hotel. Central to many places to eat. Staff very attentive

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Buubble Hotel Ölvisholt
Selfoss

A magical experience for northern light viewing. We were not cold with the heating blanket and warmed air. Very clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Courtyard by Marriott Reykjavik Keflavik Airport
Reykjanesbær

Terrible check-in. The front desk could not find our reservation for two rooms and took a long time before locating them even though we showed them the confirmation. They also charged us for a dinner that we never took!

Authenticity & Character
Location
Staff
Staff could not find our reservation and charged us for a dinner we never had
Cleanliness & Comfort
Activity Reviews
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Iceland

NOt seen- cancelled due to active volcanoes

Quality of Experience
Guides, Drivers and Staff
Transport
Reykjavík Classic Whale Watching
Reykjavík Classic Whale Watching
Iceland

The ship and staff and setting was very nice. Except we saw only a few dolphins and no whales!

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Ice Cave
Katla Ice Cave
Iceland

The ice formations were surreal - beyond our expectation. The ride to the cave was a bit rough and we wished we had more time.

Quality of Experience
Guides, Drivers and Staff
Transport
The Secret Lagoon
The Secret Lagoon
Iceland
Quality of Experience
Bubble Hotel with Golden Circle tour
Bubble Hotel with Golden Circle tour
Iceland

Magical experience. The Northern Light can be seen clearly from our bed for several hours at night. The "room" was warm and clean and not as small as some reviewers have mentioned.

Quality of Experience
Guides, Drivers and Staff
Transport
Sky Lagoon - Experience the seven-step Sky Ritual
Sky Lagoon - Experience the seven-step Sky Ritual
Iceland

We went to the Sky Lagoon shortly after we landed in KEF. It was a welcoming surprise. Staff was very nice and the experience was "cool" (per the children). We were able to soak in the warm lagoon as the sunset

Quality of Experience
Guides, Drivers and Staff
Local specialist: Guðmundur Pálmason
G
Guðmundur Pálmason
Local specialist in Iceland | Replied on Apr 13, 2024
Thank you so much for the kind review, despite the unpleasantness with the Marriott Keflavík Hotel.
It has been a surprising experience for us, as they have been known for great quality service up until now. Luckily this has all been sorted now and they've refunded you.
Nature decided to play a few tricks on you too, as a nearby volcano closed down the Blue Lagoon and the whales didn't show themselves. Unfortunately, such is nature. but like I said, I am so glad that you enjoyed everything...
Read more

Thank you so much for the kind review, despite the unpleasantness with the Marriott Keflavík Hotel.
It has been a surprising experience for us, as they have been known for great quality service up until now. Luckily this has all been sorted now and they've refunded you.
Nature decided to play a few tricks on you too, as a nearby volcano closed down the Blue Lagoon and the whales didn't show themselves. Unfortunately, such is nature. but like I said, I am so glad that you enjoyed everything else.
It really was a pleasure getting to meet you all for a day and show you around the Golden Circle.
I certainly hope I will see you in Iceland again at some point :)

All the best
Gummi

Our trip to Malaysia was coordinated by Nick,...
Malaysia | Mar 21 - Mar 31, 2024

Caroline
Caroline C.
Canada | Reviewed on Apr 04, 2024
Our trip to Malaysia was coordinated by Nick, of Kimkim Tours. This was our first trip to Malaysia, so we elected to hire a local company to arrange our transport and activities. Nick presented us with a well-organized tour, and he was quick to reply via WhatsApp to any our inquiries or concerns. The itinerary provided was appropriate for the amount of time that we had, and accommodated the sites and activities we wanted to do on our overview trip of Malaysia. The hotels booked for us were... Read more

Our trip to Malaysia was coordinated by Nick, of Kimkim Tours. This was our first trip to Malaysia, so we elected to hire a local company to arrange our transport and activities. Nick presented us with a well-organized tour, and he was quick to reply via WhatsApp to any our inquiries or concerns. The itinerary provided was appropriate for the amount of time that we had, and accommodated the sites and activities we wanted to do on our overview trip of Malaysia. The hotels booked for us were generally well-situated and good quality. Our local guides Zana (Langkawi) and Jason (Cameron Heights, Kuala Lumpur, Malaka) were also great.

Our only hiccups of the trip of the trip included a missed pickup by our driver after we disembarked our ferry at Kualeh Kedah, which was a mis-booking of the company. We ended up hiring a local taxi to get us from Kualeh Kedah to Penang. The company promptly reimbursed us for the 200 ringgit fare that we paid.

Also, we ended up cancelling a planned cycling tour of Penang, not realizing when we booked the tour the hot weather and lack of safe bike lanes would not be conducive to safely biking, nor making the best use of our time. We hired a local driver instead who showed us the city highlights, including Penang Hill, temple, and other sites.

We both thoroughly enjoyed our first trip to Malaysia, and hope to return in the near future. We would recommend using Kimkim tours to help plan your tour.
Henry and Caroline

Jason was our driver and tour guide from Cameron Hills to Kuala Lumpur, and then on to Melaka. It was a great pleasure having Jason as our guide, as we found him to be not only attentive and courteous, but also a wealth of knowledge with respect to the history of Malaysia. As we have travelled extensively, we fully appreciate having knowledgable guides leading a tour. There are many things we did not know about the history of Malaysia with respect to its involvement in previous wars, the dynamics of its diverse ethnicities, and political leaders.

Jason arrived well before our scheduled pick up times, and having stops with local vendors was a nice touch. The cendol dessert with Durian was a treat!
Jason is one of the best tour guides we’ve had, and his ability to connect with his guests is his greatest asset. We both highly recommend Jason as a guide.

Henry and Caroline

————-

Zana:
We had a lovely time with Zana who was our driver and tour guide during our stay in Langkawi. She was very caring and attentive to our needs. Zana taught us about Muslim traditions and Ramadan, and took us to a variety of temples, including some that were not on the schedule. As we are both into photography, she made sure we visited scenic sites such as the eagle monument and Tanjung Rhu beach. She also brought us to a popular street market where we enjoyed the food and drink. Zana made certain that we made it to the ferry to Kuala Kedah on time, and followed up with us after the ferry ride to make sure that we were OK. We were both very happy with Zana‘s professionalism and kindness, and would recommend her as a guide without hesitation.

Henry and Caroline
—————-
Jason Ong
Driver from Melaka to Singapore was very efficient and talked to us about the Malaysian history in Hokkien/ English.
We enjoyed his company.

Hotel Reviews
Royale Chulan KL
Kuala Lumpur

Fantastic location. Concierge Zuri had great suggestions which made our Penang trip memorable. He recommended where to eat and Balay taxi. Who took us all over for 8 hours. We had Morally who catered to our needs and brought us to many places and to this wonderful and reasonably priced chicken rice restaurant. We also went to coffee tree and got to sample many tea and coffee. He catered to our needs - to take pictures of the wall art. And took us to the biggest temple keh lok si and Penang hllls )(told us to take the funicular ) My highlights were the upside down museum and the temples. Morally took us to the best coconut stands - young tender coconut meat. Hotel has one of the best breakfast.

Authenticity & Character
Location
Close to little India , bank , hawker market?Chew Getty
Staff
Friendly but the front staff could be more friendlier and warmer. Smile more. Be more welcoming. Greet the guest with their names. Again my base line is Marina bay sands.
Cleanliness & Comfort
It is also not clear which button means do not disturb. Marina bay sands label them very specifically. So our rooms were never made up. B
Holiday Villa Beach Resort & Spa Langkawi

Our experience started off good, but we ended with a bad taste. Beware about the cash deposits this hotel takes when you check in. It is the first time we have been to Langkawi and we stayed at the Holiday Villa resort. The facility is close to restaurants outside, and the beach and sunset views were terrific. It is not a new hotel and I was fine with that. Some of the room renovations they did were not finished particularly well such as the flooring connecting to the bathroom which was not level. This was a tripping hazard, but we were willing to overlook that. Service was good from the beginning to the middle except at the very end when we checked out. When you first check into the hotel, they ask for a 200 ringgit cash deposit which I did and they gave me a receipt. I thought a cash deposit was odd, as hotels we’ve been to normally just do a pre-authorization on your credit card. Upon check out at the reception desk, a lady named Diana wanted me to present a receipt to prove to her that we had paid the 200 ringgit. I wasn’t aware that we had to present the receipt as I packed everything already in my bags. She insisted that I have to give her the receipt before I get my deposit, and I asked her “don’t you have a copy in your receipt book?” She said that she would have to go to the back office to get it. I told her I would have to unpack and repack my luggage to get the receipt. I asked her again for the deposit, and she still insisted that I needed to present my copy that I was paid. My husband arrived at the front desk, and said “what’s the problem, you should have a copy in your receipt book?” She immediately presented the receipt book with the page already open to the copy of the receipt with my signature on it. She said “it’s ok I have it” and showed my husband. She then gave me back the deposit and I signed the book to confirm I received it. The receipt book was never in the back office and was there on the desk all along. Obviously Diana lied that the receipt was at the back office that she had to get it. I later read in another review that the guest also had problems getting their room deposit back. The guest said that they had not received the deposit back after a month and a half. It is not clear if they received it in the end. Nevertheless, a guest should not have to go through with this charade at the end of their stay. I have a suggestion for this resort: Please do not insist on taking a cash deposit for a guest’s stay, and putting the onus on the guest to get the deposit back. Take a credit card pre-authorization only like other reputable hotels do. Cash is also more difficult to account for and can easily go missing. We were otherwise satisfied with the good service of the room cleaner, waiter, bell boy, and restaurant staff. Unfortunately, this game Diana played at the end of not initially returning the cash deposit ruined our stay. Beware of giving a cash deposit to this hotel!

Authenticity & Character
The feeling of being tropical.
Location
Beachfront and close to the restaurants outside. Bobbi’s restaurant was so good.
Staff
All were five stars but Diana was no stars and brought everyone who worked hard down. What a world of difference to Marina bay sands. in Singapore. No smiles. No passion in her job. No warm fuzzy feeling. The bell boy at night was always smiling greeted us when he sees us. That should be the case.
Cleanliness & Comfort
The water bottle supplied - the bottles were recycled and dirty looking. We were afraid to touch. No seal.
Local specialist: Nick Jansen
Nick
Nick Jansen
Local specialist in Malaysia | Replied on Apr 09, 2024

Hey Caroline and Henry,

Thanks for your extensive review and feedback. I enjoyed organising the trip together with you and being able to support you during your travels through WhatsApp. I hope you had a wonderful time and created some lasting memories!

Nick

An amazing and memorable experience from start to end!
Chile | Mar 21 - Apr 1, 2024

A
Anri R.
South Africa | Reviewed on Apr 04, 2024
We had the best time in Chile, and it is all thanks to Lorena!
Lorena was very responsive from the start until we were back home safely. It was a pleasure dealing with her and the rest of the team. She managed to stay within our budget and meet our needs. The hotels and activities that she picked were perfect and exactly what we would have chosen if we arranged our visit to Chile ourselves. Everything worked out perfectly according to the itinerary and the transport was well organised (from...
Read more

We had the best time in Chile, and it is all thanks to Lorena!
Lorena was very responsive from the start until we were back home safely. It was a pleasure dealing with her and the rest of the team. She managed to stay within our budget and meet our needs. The hotels and activities that she picked were perfect and exactly what we would have chosen if we arranged our visit to Chile ourselves. Everything worked out perfectly according to the itinerary and the transport was well organised (from the airport pick-up to our rental car).
Here are some of the highlights of our trip:
1) Santiago:
- We stayed in the DoubleTree by Hilton Vitacura Hotel and we had an amazing stay. We loved the location as it was safe, close to a metro station and a large shopping mall.
- The Santiago day-tour was fantastic. Our guide, Hernan, was very friendly and knowledgeable.
- We had a private dinner with Gloria and Leo in their apartment. The food was delicious. This was a true Chilean experience.
- We had a wine tasting at Casas del Bosque in the Casablanca valley. Highly recommended.
2) Puerto Natales / Torres del Paine:
- We flew to Punta Arenas and took a bus to Puerto Natales. I would suggest a direct flight to Puerto Natales if possible.
- We stayed at Hotel Costaustralis. This hotel is well located and is close to all restaurants and shops and is on the waterfront.
- We had the most amazing time in Torres del Paine. The full-day tour of the park is a must. Our guide, Jhon from Patagonia Planet, was the best. He is very talkative and knowledgeable (and he takes the best photos without you even asking).
- I would also highly recommend doing a hike in the park. We were lucky to see a puma on our hike. Juan Pablo, our guide, was amazing!
3) Colchagua winelands
- We stayed at Hotel Vina la Playa. Amazing facilities, peaceful environment and friendly staff. Highly recommended.
- Lorena booked wine tours and tastings for us at Viu Manent and Montes vineyards. What an experience! I would also highly recommend eating lunch at the restaurant at Montes, Feugos de Apalta.

Gracias Lorena for organising this memorable trip for us! We had the most amazing time.

Hotel Reviews
Hotel Viña La Playa
Santa Cruz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
DoubleTree by Hilton Hotel Santiago - Vitacura
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike from Sarmiento Lake to Amarga Lagoon
Hike from Sarmiento Lake to Amarga Lagoon
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colchagua Valley Vineyards Tour
Colchagua Valley Vineyards Tour
Chile
Quality of Experience
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park
Full-Day Tour of Torres del Paine National Park
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Dinner Experience
Private Dinner Experience
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Valparaíso & Wine Tour
Valparaíso & Wine Tour
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 04, 2024

Anri, I appreciate your sweet review and kind words. It was my pleasure to plan such a fun trip for you and I am happy you enjoyed it all. Wishing you the best back in South Africa!
Regards,
Lorena

Helena was knowledgeable and quick to inform ...
Spain | Mar 24 - Apr 1, 2024

P
Prashant K.
Chicago, IL | Reviewed on Apr 04, 2024
Helena was knowledgeable and quick to inform us on the best things to do in each city. She arranged mostly everything for us without a glitch. Excellent tour guides at each destination that were very informative and kind. Walking tour with Antoine and tour of Sintra with Marta especially stood out. They were informative, funny and accommodating especially with the weather changes. Thanks Read more

Helena was knowledgeable and quick to inform us on the best things to do in each city. She arranged mostly everything for us without a glitch.

Excellent tour guides at each destination that were very informative and kind. Walking tour with Antoine and tour of Sintra with Marta especially stood out. They were informative, funny and accommodating especially with the weather changes.

Thanks

Hotel Review
INNSiDE by Melia Madrid Gran Vía
Madrid

Nice hotel and in central spot. Enjoyed our stay there and would highly recommend it to others.

Authenticity & Character
Location
Near city center.
Staff
Accommodating and very friendly.
Cleanliness & Comfort
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Apr 17, 2024
Hi Prashant, Thank you for taking the time to share your comments.
I'm glad to hear that I was able to help you get the most out of your trip. It was my pleasure to make sure everything ran smoothly.
I am delighted that Antoine and Marta left such a positive impression on you with their informative and enjoyable visits. Your kind words mean a lot to me, and I will be sure to pass on your appreciation to them as well.
If you ever plan another adventure, please don't hesitate to contact me. I...
Read more

Hi Prashant,

Thank you for taking the time to share your comments.
I'm glad to hear that I was able to help you get the most out of your trip. It was my pleasure to make sure everything ran smoothly.
I am delighted that Antoine and Marta left such a positive impression on you with their informative and enjoyable visits. Your kind words mean a lot to me, and I will be sure to pass on your appreciation to them as well.
If you ever plan another adventure, please don't hesitate to contact me. I would love to help you create more unforgettable experiences whether in Spain and Portugal or Italy and Morocco.

Warmest regards,
Helena, from Espíritu Travel and Kimkim

Amazing Iceland trip
Iceland | Mar 28 - Apr 3, 2024

Jeanette
Jeanette H.
Ashburn, VA | Reviewed on Apr 04, 2024

Adam did a fantastic job setting up our trip, organizing excursions and answering all of our questions, even when we were in Iceland. We could not have had a better experience with kimkim. We would highly recommend snorkeling at Silfra, our guide Konrad was fantastic. The Sky Lagoon on our first morning was amazing, a great way to start the trip after a red eye flight. Our glacier cave experience was also fantastic, even with crazy winds. Through the careful and thoughtful planning of Adam, we got to see so much of the country, stayed in cool hotels and had memorable experiences.

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Apr 04, 2024

I'm delighted to hear that you had a great time in Iceland and that you enjoyed every single. Iceland never disappoints! Thank you for the positive review and kind words. Nothing brings as much satisfaction as happy travelers!

Adam

Excellent South Australian Trip
Australia | Mar 20 - Apr 3, 2024

Annette
Annette F.
New Zealand | Reviewed on Apr 04, 2024
This is the second time that Ruth has organised an amazing trip for us. We cannot recommend her Australian trips enough. Read more

This is the second time that Ruth has organised an amazing trip for us. We cannot recommend her Australian trips enough.

Hotel Reviews
Crowne Plaza Adelaide
Adelaide

Fantastic room on the 15th floor, beautiful night views of Adelaide

Location
Lots of eating and drinking places close by if you're not going to eat in the hotel restaurant
Staff
Very helpful and polite reception staff
Cleanliness & Comfort
Wonderful bed and bedding. Beautiful restful room and a decent shower
Clare Country Club
Clare

Lovely hotel, it was a shame that the hotel restaurant was closed over a holiday weekend.

Authenticity & Character
Sited by a lake and a golf course. Lots of birdlife
Location
Not far from Clare town and surrounded by excellent wineries
Staff
Loved the barmaid but can't remember her name!
Cleanliness & Comfort
Very comfortable bed and very clean
Wilpena Pound Resort
Flinders Ranges

Great staff, excellent food. Really good value for food and drink. Good family place. Loved the tours on offer

Authenticity & Character
Very suited to the location,
Location
50 kms from the nearest town, stunning scenery. Set in the bush
Staff
Staff in the restaurant and bar were really accommodating. And the local tour guides excellent
Cleanliness & Comfort
We struggled with the ants in our room.
Barossa Shiraz Estate
Lyndoch

Fantastic place to stay, great location and beautiful surroundings in a private vineyard. Wonderful local provisions provided and super comfortable bed.

Authenticity & Character
Stand alone period villa
Location
5 minutes out of a small country town and local eating places
Cleanliness & Comfort
Everything immaculate and very comfortable
Activity Reviews
Afternoon Sacred Canyon - Yura Mulka - Cultural Walk
Afternoon Sacred Canyon - Yura Mulka - Cultural Walk
Flinders Ranges

Excellent tour with a local guide who explained the significance of the drawings in the canyon and told stories about his people in a quiet way. Really enjoyed this tour

Morning Time Travel & Gorgeous Gorges Tour
Morning Time Travel & Gorgeous Gorges Tour
Flinders Ranges

Jackie was our guide and we thought she was really informative and interesting.

Drop off Rental Car
Australia

Easy to find for pick up and drop off

Guides, Drivers and Staff
All the guides on the tours at Wilpena outdoor do a wonderful job explaining the geology and cultural aspects of their environment
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 06, 2024

It was my absolute pleasure working with you again!

trip to New Zealand
New Zealand | Feb 14 - Mar 8, 2024

Nancy
Nancy K.
Largo, FL | Reviewed on Apr 03, 2024

John and I have completed our trip to New Zealand and had a wonderful experience thanks to Connie. We were greeted at every
stop with friendly ground transportation people allowing us to travel worry free. Our hotels were all impeccably clean and located within walking distances to city centers. The excursions she set up were wonderful including the wine tasting tour and TSS Earnslaw evening in Queenstown, and the boat ride on Milford Sound.
We would highly recommend a trip to New Zealand planned by Connie at KIMKIM.

Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in South Florida and New Zealand | Replied on Apr 03, 2024

Dear Nancy and John,

We appreciate your feedback and are delighted you enjoyed New Zealand. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. I am so happy I met you and John, and I hope to see you again on one of our trips.
Thank you very much
Connie

Trip of a lifetime - Tour de Maroc!
Morocco | Mar 22 - Mar 31, 2024

Jackie
Jackie O.
Canada | Reviewed on Apr 03, 2024
We couldn’t have been happier with our trip from start to finish! We had flights booked but were getting stuck trying to decide where to go and what to see so about one week prior to departure I investigated KimKim and was immediately impressed with the service we received from their in-country travel professionals.
Ali did a fantastic job putting a credible itinerary into place, and Said nailed it down promptly so we knew exactly what to expect once we arrived.
I cannot say enough about...
Read more

We couldn’t have been happier with our trip from start to finish! We had flights booked but were getting stuck trying to decide where to go and what to see so about one week prior to departure I investigated KimKim and was immediately impressed with the service we received from their in-country travel professionals.
Ali did a fantastic job putting a credible itinerary into place, and Said nailed it down promptly so we knew exactly what to expect once we arrived.
I cannot say enough about the wonderful experience we had with our driver Oussama, throughout the trip. We always knew we were in safe hands throughout our journey, thanks to his warm, friendly, flexible yet very professional attitude. By the end of our 10 day trip, we considered him to be a loyal friend and were so appreciative of his combined efforts to make sure our trip was a very satisfying adventure!

Hotel Reviews
Ksar Anika
Marrakech

The Ksar Anika is in a wonderful location inside the Medina, close to the Bahia Palace in Marrakech. It was truly a calming sanctuary in stark opposition to the craziness of busy city life outside.

Authenticity & Character
We adored the beautiful marble and intricate tile work as well as the tasteful and relaxing lobby furniture in the pool area and the wonderful huge chandelier that hangs in the center of the open garden zone.
Location
Very centrally located in the Medina.
Staff
Very attentive and accommodating. They even packed a free lunch for us, knowing that we were headed back to Casablanca to catch a plane. So very thoughtful overall.
Cleanliness & Comfort
Tasteful decor and clean and tidy. We loved the sounds of birdsong as you step outside your room. So peaceful and light and open.
Dar Rihana Dades
Douar Aït Ouffi

We were super impressed with the overall hospitality offered by the amazing three-brother team at Dar Rihana. Guests are welcomed with a delightful homemade orange/ginger/honey tissane that is one for the books ; accompanied by delicate home baked almond biscuits. The youngest brother is a talented chef so every meal is a sheer delight. Decor is modern and inviting. The views are spectacular and the surroundings peaceful. The brothers make every effort to assure guests are satisfied on so many levels. We were super impressed by our stay at Dar Rihana!

Authenticity & Character
Modern, yet authentic Moroccan decor.
Location
Nestled along the towering hills of the Dades Valley, so quiet and peaceful, with amazing views and easy to explore the whole area, right out the back door!
Staff
Abdealatif was a wonderfully kind and attentive host. The entire staff here were just great.
Cleanliness & Comfort
We stayed in a brand new section of the hotel so everything was pristine! Beautiful rugs, lovely linens, nice tableware, cozy outdoor seating areas on the terrasse.
Activity Reviews
Sunrise Hot Air Balloon Ride in Marrakech
Sunrise Hot Air Balloon Ride in Marrakech
Marrakesh

Such a wonderful opportunity to see the sunrise over the Moroccan landscape from 1km in the sky!

Quality of Experience
Food
Even a breakfast was included after the ride!
Guides, Drivers and Staff
Everyone from the driver who fetched us from our road at 4:45am, to the staff in the ground at the site to the competent and experienced pilot, were outstanding.
Transport
Reliable and friendly
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

An insightful guided tour through the labyrinth that is the Marrakech Medina! Our guide Said was an absolute treasure chest of knowledge.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide Said was very knowledgeable, patient and thanks to his height he was easy to spot over the crowds of people!
Transport
Hike through Berber Villages
Hike through Berber Villages
Morocco

This trek was one of the highlights of our trip, thanks to our friendly and knowledgeable guide Ismail. The sun shone brightly over this idyllic landscape. We felt like we were in paradise as we crossed babbling brooks and over bouldered paths. You’d never want to be out there without the guidance of a local guide familiar with the terrain! The lunch that we enjoyed, prepared by Ismail’s mother Toda (sp?) was both hearty and delicious. It’s so commendable how throughout the country, the locals were happy to cook for us and yet refrain from partaking in any of the food due to their fasting commitment during daylight hours as they observed Ramadan. This was a really delightful time that both my son and I really enjoyed. The renown Berber hospitality was second to none!!

Quality of Experience
The beautiful location and the kind hospitality made this a day to cherish.
Food
Delicious food with wonderful hosts!
Guides, Drivers and Staff
Ismail is a happy soul whose love for his village and surrounding area radiates through him. Communication between him and our trustworthy driver Oussama were always flawless so we were never left waiting as he seemingly magically appeared to shuttle us off to the next wonderful vista.
Transport
Oussama was predictably reliable and flawless!
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

We had a wonderful day with Ali exploring the Sahara and her people!

Quality of Experience
Ali was an excellent guide who certainly knows the desert like the back of his hand!
Food
Delicious and heathy all around!
Guides, Drivers and Staff
Transport
The Land Cruiser Prado was getting a bit tired, passenger side window control was gone. But it got us where we wanted to go in relative comfort.
Ramadan Experience - Preparing Iftar with a Moroccan Family
Ramadan Experience - Preparing Iftar with a Moroccan Family
Morocco

It was such a pleasure to be welcomed into the home of a wonderfully friendly family for Iftar. The food was delectable and the company was warm and interactive.

Quality of Experience
Guides, Drivers and Staff
Transport
Again we always felt secure in the reliable hands of Oussama as our driver!
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Half-Day Guided Sightseeing in Fes: Morocco's Spiritual Heart
Fes

Our guide Azzedine was a wealth of knowledge so it was a fun and extremely informative exploration of the wonderful city of Fes!

Quality of Experience
Guides, Drivers and Staff
Azzedine was smart, friendly and entertaining. He made our day very enjoyable!
Transport
Our flawless driver Oussama made the transport from place to place seamless.
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Apr 05, 2024
Hi Jackie, Thank you immensely for taking the time to share your delightful experience with us. Reading your review has truly brightened our day! We are absolutely thrilled to learn that your trip, from start to finish, was nothing short of exceptional. Our team at KimKim strives to provide seamless travel experiences, and it brings us immense joy to know that we were able to assist you in crafting a memorable journey. Your kind words serve as a tremendous motivation for our team to... Read more

Hi Jackie,

Thank you immensely for taking the time to share your delightful experience with us. Reading your review has truly brightened our day!

We are absolutely thrilled to learn that your trip, from start to finish, was nothing short of exceptional. Our team at KimKim strives to provide seamless travel experiences, and it brings us immense joy to know that we were able to assist you in crafting a memorable journey.

Your kind words serve as a tremendous motivation for our team to continue delivering exceptional service to all our travelers. It was an absolute pleasure being a part of your journey, and we sincerely hope to have the opportunity to welcome you back for another unforgettable adventure in the future.

Warm Regards,
Ali

Fantastic traverse of Chile
Chile | Mar 6 - Mar 20, 2024

R
Rhona J.
Hollis, NY | Reviewed on Apr 03, 2024
Angel arranged a fantastic 2 week trip for our party of 6. We had kayaking and hiking guides/outfitters in multiple cities, room for independent hikes, multiple transfers, multiple car rentals, multiple flights, along with varying levels of good to excellent accommodations. Also, we did have one person in our group who had researched our trip extensively and communicated her preferences for us, in creating the end itinerary. Importantly, after our trip, any and all outstanding... Read more

Angel arranged a fantastic 2 week trip for our party of 6. We had kayaking and hiking guides/outfitters in multiple cities, room for independent hikes, multiple transfers, multiple car rentals, multiple flights, along with varying levels of good to excellent accommodations. Also, we did have one person in our group who had researched our trip extensively and communicated her preferences for us, in creating the end itinerary. Importantly, after our trip, any and all outstanding discrepancies with local agencies were resolved via Angel’s communication with them.

Hotel Reviews
Hotel Diego de Velazquez
Santiago

Located centrally in Providencia, only 1.5 blocks away from the metro. The front desk staff and housekeeping were very kind. Buffet breakfast was good. The room was exceptionally small and dated, though it did have a refrigerator, a safe, and an in-wall air conditioner.

Authenticity & Character
Bed linens, comforter with washable cover
Location
Staff
Cleanliness & Comfort
The rooms are just small
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

Very nice views of the lake and centrally located to downtown. Wood interior large corner suite was very comfortable and clean. A short walk from downtown shops and restaurants. The bar and the restaurant in the hotel, were good with a friendly staff. We did not get the chance to use the gym or pool located across the street.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Rio Serrano
Torres del Paine

The hotel staff, all areas, were very good. Our daily interactions were with the front desk, bar servers and dining room servers. Everyone tolerated our wretched Spanish attempts despite their excellent abilities in English. Amazing views from our room with a view - please choose this option. We stayed in both the non-view room - smaller and only 1 chair, and the view option room - 2 chairs and a table, more spacious … and the view! Utilized the gym and the area for using a mat was quite small with an impossibly large Bosu ball. Wonderful dry sauna and the views from the pool were unending (bubbler loungers were also good!). Food in both the dining room and bar area were excellent. I would come back here. I also liked their natural finishes design esthetic. There were enough public spaces and they were also large enough to feel at peace.

Authenticity & Character
Location
The view of the Masiff and all the nearby rivers. We were there mid-March and the weather was already changing to fall so we had a rainy day stay at the hotel that we welcomed.
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas

The staff of this hotel were very kind. The room size was very good with a sea view. And the location was walking distance to the main plaza. Unfortunately, during our brief stay - 3 nights, there was a mold issue in the bath area with a strong smell as the heater warmed up to dry our clothing. The other 2 rooms in our traveling group did not have this issue.

Location
Staff
Activity Reviews
Visit Undurraga Vineyard - Wine Tasting
Visit Undurraga Vineyard - Wine Tasting
Santiago

We had an excellent tour by … urghh, will comeback and include her name, included walking the regular vineyard and sampling a variety of grapes off the vine. Their separate sample grape garden, with a large variety of grapes in a relatively small area, was also a nice tasting comparison. And, after viewing the cask rooms and the mini museum, the tasting was well conducted- enjoyable. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Our tour guide was excellent
Transport
Very comfortable van
Half Day Kayaking in Llanquihue Lake
Half Day Kayaking in Llanquihue Lake
Puerto Varas

We didn’t kayak in the lake, though we briefly visited it. Instead, we kayaked through a canal like estuary with lovely weeping willows and bird wildlife.

Quality of Experience
Dampened, literally, by leaking spray skirt and lack of provided non-dirt area to change into dry clothing. The estuary was great and unexpected.
Guides, Drivers and Staff
Transport
Short drive of approx 15” from downtown.
Climbing Cerro La Picada
Climbing Cerro La Picada
Puerto Varas

Because of a late evening arrival, where our guide was patiently waiting at the hotel to brief us, we opted to forego a volcano summit for more sleep! Instead, we left later in the morning, 08:00, and hiked to the saddle between the two volcanos of La Picada and Ornos. I highly recommend this hike and the guide company. And, they make a delish sandwich. There was a big variety in the terrain we crossed and just beautiful views though not in the distance due to mist. I especially liked the new experience of hiking/gliding down some volcanic dirt/sand. We were also able to see Todos los Santos lake, as the weather cleared for a bit.

Quality of Experience
Exceptional views
Guides, Drivers and Staff
Very nice and informed
Transport
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

It is a bit of a drive but the van is comfortable and the ferry crossing a nice break in the driving. The penguin reserve was very good and interesting. I recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Agua Fresca Bay Kayaking
Agua Fresca Bay Kayaking
Punta Arenas

We had a wonderful kayak outing with Claudia and her team. The water was incredibly calm and we were repeatedly told this was the exception. There were dolphins in the distance, apparently attracted by the motor of the dinghy. The tea and snack afterward, in the cozy dining room, were very nice after being on the water. Enjoyed hearing a bit about the settlers of the region. I would recommend doing this experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Apr 03, 2024

Hi Rhona!
Thanks for this Amazing review!!
I'm so happy the whole group had a great experience traveling in Chile!
I hope we can plan another vacation for you, maybe Ecuador :)
Thanks again for trusting us with this adventure, all our time is grateful for this opportunity
See you soon Rhona!

Best Regards,
Angel.

We had an incredible experience in Mexico Cit...
Mexico | Mar 21 - Mar 25, 2024

H
Harsha M.
Kearny, NJ | Reviewed on Apr 03, 2024
We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent. Read more

We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent.

Activity Review
Discover the flavors and colors of the exotic San Juan Market
Discover the flavors and colors of the exotic San Juan Market
Mexico City

Clara was an amazing tour guide. She was incredibly attentive to the needs of the entire family and adjusted the trip to accommodate our interests. She was very kind and very knowledgeable. Really terrific trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Apr 03, 2024

Hola Harsha!

Thank you so much for this review! I am happy to hear that you and your family enjoyed the activities operated by our amazing providers.

It was a pleasure organizing your trip and we all hope to welcome you again soon!

Sunny greetings,
Isa and Rutopía Team

Chile - Beautiful people, beautiful places, fantastic food!!
Chile | Mar 6 - Mar 20, 2024

Becky
Becky R.
Clayton, MO | Reviewed on Apr 03, 2024
Thanks to our local specialist, Angel, we had an amazing, fun-filled trip to the beautiful country of Chile. There were 6 of us on the trip and we bombarded Angel with incredible detail on what we wanted to do. He took care of us before, during and after our trip. It was amazing how it all came together. We were taken care of by local guides every step of the way and Angel was always available and checking in with us. First, we traveled to the beautiful city of Punta Arenas where we... Read more

Thanks to our local specialist, Angel, we had an amazing, fun-filled trip to the beautiful country of Chile. There were 6 of us on the trip and we bombarded Angel with incredible detail on what we wanted to do. He took care of us before, during and after our trip. It was amazing how it all came together. We were taken care of by local guides every step of the way and Angel was always available and checking in with us.

First, we traveled to the beautiful city of Punta Arenas where we did a kayak tour on the Strait of Magellan (loved our guide, Claudia). We also did an all day tour to Tierra del Fuego to see the king penguins. Our tour guide, Ferdinando, added in a wonderful side trip to have lunch at this delightful cafe. The stew was so good! And he also took us on a side tour so we could see the flamingos.

Next stop was Torres del Paine where we stayed at Rio Serrano. What a wonderful place! We upgraded to suites with incredible views of the massif especially at sunrise!. We paid for the all-inclusive package and the staff delivered on that with a 5 star rating! At Torres del Paine, we did a kayak tour to Grey Glacier. It was a beautiful calm day. And we really enjoyed our guides! We also hiked several trails in the parque...we hiked to the Cuernos Lookout and the Mirador Base Las Torres...the latter was one of my biggest highlights of the trip. So epic! My husband also did a private fishing guide tour and had a blast. He caught 7 brown trout...thanks to Sebastian, his guide, for finding the sweet spot to fish! Thank you to our local guide, Jose, who ensured everything went well for us during this special part of our 14 day trip.

From here we went to Puerto Varas. We did a guided hike tour of Mirador Cerro La Picada with some great views of the Osorno Volcano and Lago Todos Los Santos. It was fun coming down the mountain on volcanic sand! We could not have done this hike without our awesome guides, Jose and Eduardo. We probably would have gotten lost! Thank you, Angel, for also ensuring we got the most magnificent suites at Hotel Cabana del Lago! The views from our room of the double rainbows on the lake were spectacular! Hotel Cabana del Lago is a great service-oriented hotel. A special thank you to Rafael, our local guide. Upon our departure from the hotel, our rental car completely malfunctioned. Rafael was able to work with the rental car company and a taxi service to ensure we all got to the airport on time.

We ended our trip in Santiago...thanks to Jose (aka Pepe) for all of his help at the airport on arrival and departure, for getting us to the Undurraga Winery for a great tour and for recommending Baco restaurante for dinner!

The Chilean people are very special. They are so kind and genuine. We felt so welcome in their country. Given so many of them also speak English, it was so much fun to practice my Spanish with them.

I would highly recommend kimkim to anyone looking for a memory of a lifetime. To the people at the kimkim home office, to Angel tending to our every need, to the local guides helping us throughout the trip....my husband and I say Muchas Gracias!!!

Hotel Reviews
Hotel Diego de Velazquez
Santiago

This is clearly a hotel in the city. We were in a very small room. The air conditioner was cold but hard to manage not being blown out in the middle of the night. Front desk staff were very courteous. Location was good.

Authenticity & Character
Location
Safe area.
Staff
Front desk always eager to help. Breakfast help very courteous.
Cleanliness & Comfort
Rooms need some upgrading. Not sure about the comforter on the bed....probably needed a good cleaning. Doors to shelves did not easily slide. They would be better off taking the doors off the tracks completely.
Hotel Diego de Almagro Punta Arenas
Punta Arenas

The front desk people were great. Rooms were clean. Great views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

The 10th floor suite with the panoramic view of the lake was awesome. The clouds were hanging over the volcano most of the time, but we got an extra treat....a view of the double rainbow over the lake. The restaurant service was very good. They made my birthday special.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amazing suite.
Hotel Rio Serrano
Torres del Paine

Wonderful service, wonderful staff, great food, the suites with the view of the mountains are superb! The spa was icing on the cake...especially on one of the rainy days.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit Undurraga Vineyard - Wine Tasting
Visit Undurraga Vineyard - Wine Tasting
Santiago

It was a good tour but I was not feeling well that day. But really interesting.

Quality of Experience
Guides, Drivers and Staff
Very knowledgable.
Transport
I wasn't feeling well so wasn't in the mood to be in a van.
Climbing Cerro La Picada
Climbing Cerro La Picada
Puerto Varas

Loved the hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Fly Fishing in Torres del Paine
Fly Fishing in Torres del Paine
Torres del Paine

Exceptional. Sebastian was great. Good guy.

Quality of Experience
Food
Guides, Drivers and Staff
Genuine human being. Great fisherman. He knows his work.
Transport
Transfer to Grey Lake -Kayak through the Glaciers at Grey Lake - Transfer back to your hotel
Transfer to Grey Lake -Kayak through the Glaciers at Grey Lake - Transfer back to your hotel
Chile

Loved our guides. Great calm water day.

Quality of Experience
Guides, Drivers and Staff
Transport
crowded boat
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Agua Fresca Bay Kayaking
Agua Fresca Bay Kayaking
Punta Arenas

Loved our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Apr 03, 2024

Becky!
I'm very happy to read all this :)
Thank you very much for taking your time and sending so many details we appreciate it so much.
I'm glad everything went as planned and we fulfilled your expectations for your trip to Chile! My team & I are very helpful for your kind words Becky, I know we will meet somewhere soon.
It was great working with you to plan this adventure!

Best Regards,
Angel.

I never thought I needed this, but now wouldn’t travel without it!
Peru | Mar 15 - Mar 26, 2024

Adam and Alyson
Adam and Alyson M.
| Reviewed on Apr 03, 2024
I was so impressed with KimKim! My local specialist, Johanna, was very patient with me, and took the time to really understand what I wanted out of the trip! In addition, I planned it very last minute, and she did a great job of making it all come together! I also had a local team specialist Kristy, who was great at dealing with any issues we had along the way. I found the service to be invaluable especially with the almost instant help and feedback I got well traveling. I have never used a... Read more

I was so impressed with KimKim! My local specialist, Johanna, was very patient with me, and took the time to really understand what I wanted out of the trip! In addition, I planned it very last minute, and she did a great job of making it all come together! I also had a local team specialist Kristy, who was great at dealing with any issues we had along the way. I found the service to be invaluable especially with the almost instant help and feedback I got well traveling. I have never used a travel agent before, and I’ve always planned my own trips and was hesitant about using KimKim but after this experience, I will probably Never travel without KimKim again!

Hotel Review
Costa del Sol Wyndham Lima Airport
Lima

This hotel could use an update and the customer service is not great but if you are getting in late at night or leaving late in the morning its location is ideal! It’s literally right across the street from the airport so that’s what makes it worth it!

Authenticity & Character
Everything!
Location
Right across street from airport!
Staff
Not friendly or helpful
Cleanliness & Comfort
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in between Lima and the US | Replied on Apr 09, 2024

Hi Alyson,
I'm so glad to hear your last minute trip to Peru was a success and that you left happy to have contacted us!

We hope to welcome you to South America again,
Johanna

Fascinating Morocco!
Morocco | Mar 23 - Mar 30, 2024

Leonardo
Leonardo G.
Argentina | Reviewed on Apr 03, 2024
The trip was awesome and Morocco is a fascinating and mystical place, but everything was even better thanks to our driver Ayoub. He was always there for us, and I felt that more than a driver I had a friend that was showing us his country. Can’t thank him enough for all he has done for us!
The whole trip was great and the accommodation even better! Thanks to Kimkim and the local agency Original Travels for such a great experience!
Read more

The trip was awesome and Morocco is a fascinating and mystical place, but everything was even better thanks to our driver Ayoub. He was always there for us, and I felt that more than a driver I had a friend that was showing us his country. Can’t thank him enough for all he has done for us!
The whole trip was great and the accommodation even better! Thanks to Kimkim and the local agency Original Travels for such a great experience!

Hotel Reviews
Tiziri Luxury Camp
Merzouga

More than a tend in the dessert it felt like an hotel room but with the enchanted surrounding of the desert, very cousy and peaceful place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Salam Fes
Fes

A fantastic and incredibly beautiful place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Apr 04, 2024

Hi Leonardo,

Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that your trip to Morocco was filled with awe and mystique, and that Ayoub, our dedicated driver, played such a pivotal role in enhancing your journey.

We truly appreciate your kind words and are delighted that our team, along with our partners at Original Travels, could contribute to creating unforgettable memories for you. Your satisfaction is our utmost priority, and we're grateful for the opportunity to be a part of your adventure.

Best Wishes,
Ali

Vietnam amazing journey
Vietnam | Mar 29 - Apr 2, 2024

Ana
Ana B.
Dallas, TX | Reviewed on Apr 03, 2024

Our trip to Vietnam was amazing! Kim Kim travel agents provided an outstanding service, they suggested us a great itinerary and accommodated it to our desires. Our guide, Victor, and chofer had a great attitude and made us feel secure and pampered. The experiences were incredible.. It is definitely a trip that we will remember all our life’s.

Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Apr 04, 2024

Dear Ana,

We are so thrilled to hear that your trip to Vietnam was amazing and that Realistic Asia exceeded your expectations. We truly appreciate you mentioning the suggested itinerary, the guide's great attitude, and the incredible experiences. Our goal is to create unforgettable memories, and we're so happy we achieved that for you!

Thank you again for choosing us and for taking the time to share your wonderful experience. We look forward to helping you plan your next adventure!

Warmly,
Long

A family trip to Paris and Normandy
France | Mar 20 - Mar 28, 2024

R
Richard H.
Canada | Reviewed on Apr 03, 2024
A family trip to Paris and Normandy. The trip went exactly as planned except for some things which were beyond anyone's control. The drivers were on time an professional and accommodations and quick pivots were made when necessary. Vaseem was helpful and responsive during the planning of the trip. We were not easy clients as our dates changed and we were not always quick to respond. During the trip I needed to be in touch with KIMKIM and using the numbers we were given had response back... Read more

A family trip to Paris and Normandy.

The trip went exactly as planned except for some things which were beyond anyone's control. The drivers were on time an professional and accommodations and quick pivots were made when necessary.

Vaseem was helpful and responsive during the planning of the trip. We were not easy clients as our dates changed and we were not always quick to respond.

During the trip I needed to be in touch with KIMKIM and using the numbers we were given had response back in very short order and problems solved.

Vaseem recommended a food tour in a part of Paris we had never been. It was a great suggestion. In fact all the guides arranged by Vaseem were top notch.

Well done.

Activity Reviews
Day Trip to Mont-Saint-Michel
Day Trip to Mont-Saint-Michel
France

The Abbey was closed! No one knew and no one seemed to know why. Our guide did a quick pivot and the rest of the day was still great.

Quality of Experience
Guides, Drivers and Staff
Transport
Food tour in Belleville
Food tour in Belleville
Paris

The guide was knowledgeable, on time and fun! We learned about cheese , chocolate and the difference between a restaurant and and brasserie.

Quality of Experience
Guides, Drivers and Staff
Visit of the Domaine de Chantilly
Visit of the Domaine de Chantilly
Chantilly

An incredible place with an amazing collection.

Tour of D-Day Sites
Tour of D-Day Sites
France

the Canadian museum at Juno was informative. Our guide was well informed and new how to navigate the sites adn locations.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vaseem Akaram
Vaseem
Vaseem Akaram
Local specialist in Montpellier, France | Replied on Apr 15, 2024

Bonjour Richard,

Thank you so much for your lovely feedback, Kate. Thank you for trusting Kimkim and providing us with the opportunity to organize a wonderful trip for you both. It was a great pleasure to organize a trip to France for you & your family and so good to know that you had a great time here.

best wishes!

Vaseem

Mixed bag: highly rec Mine Hotel in BA, excursions in El Calafate
Argentina | Mar 19 - Mar 27, 2024

David
David D.
Minnetonka, MN | Reviewed on Apr 03, 2024
We loved our trip to Buenos Aires and Patagonia, specifically El Calafate. We highly recommend both. That said, the actual execution was a mix of good and not. We were pleased with the overall planning process and the overall itinerary suggestions by Agustina and her responsiveness to questions about the trip.. However, the actual execution fell short in a few ways: Our transfer to the local airport to fly to El Calafate was a no-show, and we didn’t get immediate response from our original... Read more

We loved our trip to Buenos Aires and Patagonia, specifically El Calafate. We highly recommend both. That said, the actual execution was a mix of good and not. We were pleased with the overall planning process and the overall itinerary suggestions by Agustina and her responsiveness to questions about the trip.. However, the actual execution fell short in a few ways:

Our transfer to the local airport to fly to El Calafate was a no-show, and we didn’t get immediate response from our original local contact, who turned out to be on holiday a lot of the time we were in BA. It was very stressful, and we never got an apology or really any sympathy, just a quick refund of the cost we paid to get a taxi ourselves at 4:30 a.m. with the help of the hotel.

Speaking of the hotel, we loved the Mine Boutique Hotel in BA and would highly recommend it, but only ended up there after we asked for multiple more options from those originally suggested.

(Also the country guide materials shared with us stressed the strictness of luggage weight limits, and so we took the time to repack for El Calafate. However from what we could see, there was no apparent attention paid to many of our fellow passengers very large suitcases.)

We also requested additional options for hotels in El Calafate from the one originally suggested, and eventually without notification, when we went to review the final itinerary, the hotel to which we had agreed was not the one listed in the itinerary. Only after asking did we get a reply that the original one was no longer available, and so Agustina had booked an alternative. That one didn’t appeal to us, and set off another round of hurriedly reviewing options. We ended up at Terrazas del Calafate, which was tolerable but not great.

We had two walking tours in BA. While we were happy with them and the plan, the first one was rained out and rescheduled for the last day of our trip. That guide, Sandra, did a great job but we were surprised that she showed up without any apparent knowledge of the places that we were expecting to see that day. We then lost some time dealing with public buses over to La Boca that could have been easily saved with a taxi. No blame for Sandra, I don’t think, but someone didn’t get the message about the tour plan for the day.

On the positive side, the excursions in El Calafate were amazing: boat to Estancia Cristina, Perito Moreno glacier via both walking platforms and boat, and a day at Nibebo Aike sheep ranch including 3 hours on horseback. A note about Nibepo Aike—it is a long, bumpy ride to get there. However for us it was definitely worth it, but I wasn’t mentally expecting the gravel road trek.

As mentioned before, we highly recommend the Mine Hotel, but also generally that part of the Palermo neighborhood is a great great place to be, particularly for restaurants and shopping, as well as a base to go to other parts of the city and proximity to the National airport too.

Hotel Reviews
Terrazas del Calafate
El Calafate

Somewhat dated. Walkable but a long way to main drag, though taxis are easy. Nice view of lake but not really to the mountains. Mix of great and surly staff. Pretty much lives up to its website—calibrate your expectations. I wouldn’t recommend seeking it out, but if you’re short other options, it serves its purpose.

Mine Hotel Boutique
Buenos Aires
Authenticity & Character
Location
So close to many restaurants and shopping in the neighborhood, plus close to the National airport and decently located to get to the other major neighborhoods and sites
Staff
Cleanliness & Comfort
Activity Reviews
Estancia Nibepo Aike
Estancia Nibepo Aike
El Calafate
Quality of Experience
Food
Lives up to expectations for the roast lamb experience
Guides, Drivers and Staff
Perito Moreno Glacier & Safari Azul
Perito Moreno Glacier & Safari Azul
Argentina
Quality of Experience
Trekking at Estancia Cristina
Trekking at Estancia Cristina
El Calafate
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Apr 10, 2024
Hello Dayhoff family, how are you? Thank you for taking the time to leave your testimony, it is of enormous value to us. I am sorry you did not fully enjoy your trip, knowing that all the services were provided as planned, except for the transfer you mentioned as I told you at the time, the local operator had a problem and the driver could not arrive on time. Nicolas had his days off, and his automatic message with Emilia's number, who covered those days. She was on call at the time.
We...
Read more

Hello Dayhoff family, how are you?

Thank you for taking the time to leave your testimony, it is of enormous value to us.

I am sorry you did not fully enjoy your trip, knowing that all the services were provided as planned, except for the transfer you mentioned as I told you at the time, the local operator had a problem and the driver could not arrive on time. Nicolas had his days off, and his automatic message with Emilia's number, who covered those days. She was on call at the time.
We sincerely apologize for the stress caused.

Aerolineas Argentinas has strict weight conditions for your luggage. As you can see on their website, the weight allowance for bags on domestic flights is shared in the important information.

Thank you for the comment about the hotel in Buenos Aires and El Calafate. Due to availability issues, sometimes we have to change. And since you did not want the proposed hotel, we proceeded to change quickly for another option. We are always open to change in these cases and we do our best to book in the hotels we have planned, but there may be no availability. We are sorry If we were not clear about this at the moment.

Thank you for taking the time to leave this comment. It helps us to improve our services and we are glad to know that you enjoyed your activities here as well.

We wish you the best and amazing trips ahead :)

Agustina

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.