Kimkim Trip Reviews

4.8
Based on 16,004 ratings
Read 16,004 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Incredible South Island birthday trip
New Zealand | May 12 - May 22, 2023

S
Samantha L.
Chatham, NY | Reviewed on Jun 15, 2023
Liz and the New Zealand Self Drive team were so easy to work with—Liz was really communicative and went above and beyond to take care of every detail of my last minute trip in the South Island! I usually love planning my own travel but this experience showed me how much local knowledge I've been missing out on. I loved the suggestions for my time in Queenstown (especially the lake cruise and farm dinner/show) and the detailed driving directions to Milford Sound the next day were really... Read more

Liz and the New Zealand Self Drive team were so easy to work with—Liz was really communicative and went above and beyond to take care of every detail of my last minute trip in the South Island! I usually love planning my own travel but this experience showed me how much local knowledge I've been missing out on. I loved the suggestions for my time in Queenstown (especially the lake cruise and farm dinner/show) and the detailed driving directions to Milford Sound the next day were really reassuring since I was traveling alone and didn't always have cell service. Loved the suggestions on where to stop for lunch or a great view too! They also found me a last-minute spot on an overnight cruise in Milford Sound for my 30th birthday and I can't imagine a better way to celebrate. Thank you to Liz and the NZ Self Drive team for going above and beyond! I'm so grateful for the experiences you created for me and would absolutely recommend your agency.

Activity Reviews
Milford Mariner Overnight Cruise ex Milford
Milford Mariner Overnight Cruise ex Milford
Milford Sound

This was a bucket list experience that will be so special to me forever. The staff on board the boat were so great, friendly and knowledgeable and made the schedule and options really easy to understand. Heading out in the boats the first night from the cove where we docked, and seeing a pod of bottlenose dolphins swim right under our kayaks was something I'll never forget (they let us stay out a bit longer to enjoy that rare experience)! The food was also really good and I enjoyed the insightful commentary on the wildlife and the terrain of the Sound. 10/10 would recommend to anyone!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TSS Earnslaw Farm Tour & Dinner
TSS Earnslaw Farm Tour & Dinner
Queenstown (NZ)

It was so cool to see the inner workings of the steam ship before going out to the deck to enjoy the view and a glass of wine. The food at dinner was incredible too! Really enjoyed the farm show exhibition with the sheep and the herding dog—very cleverly done.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

I've been wanting to see the glowworms for years, and this tour did not disappoint (especially because Australia and New Zealand are the only places you can see these!) — after we took a comfortable ferry across the lake, we arrived on the island and split into smaller groups. My group was first to go inside the caves, which are lit up for the first section so you can see how they were formed by the water that's still rushing through. Walking on the metal gangplanks over the water and through the different pockets of the cave and the waterfalls (one coming straight down through a hole in the "ceiling" was incredibly cool and unique. At the top, our guide helped us into the little boat and then turned off all the lights so our eyes could adjust, and pulled the boat along a rope through the cave silently so we could take in the glowworms in the pitch black, floating on the water. She did a great job turning the boat around at different points so everyone could get directly underneath them for a better look. Be aware the they're not as bright in person as they are in the photos but that didn't make me marvel at it any less — such a cool phenomenon to witness. After, we walked on a nature path back to the welcome center for a drink and a presentation, and then took a look around the exhibits to learn more about the glowworms and the natural landscape on the island. After that, we headed back on the boat across the lake to Te Anau.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Wilson
Liz
Liz Wilson
Local specialist in Wanaka | Replied on Jan 25, 2024

Thanks so much Samantha for your wonderful feedback! We truly appreciate the time you took to review the different aspects of your itinerary and upload your photos. It was such a pleasure helping you with this trip and I hope it was a very memorable 30th birthday! If you ever want to visit our part of the world again, or Australia, please don't hesitate to reach out again!

Fantastic time in Spain!
Spain | Jun 2 - Jun 8, 2023

Amy
Amy M.
Tewksbury, MA | Reviewed on Jun 15, 2023
Being unfamiliar with the Malaga area, I was lucky to have found KimKim Travel. Adam was very helpful in taking our trip goals, and budget and recommending some wonderful experiences. Our first excursion was a private day trip to Ronda - we were picked up at our villa by Peter (Costa Excursions). I can't say enough about the adventure. Peter was prompt, knowledgeable and made sure we synced up with our local tour guide, who couldn't have been more passionate about the area and culture. ... Read more

Being unfamiliar with the Malaga area, I was lucky to have found KimKim Travel. Adam was very helpful in taking our trip goals, and budget and recommending some wonderful experiences. Our first excursion was a private day trip to Ronda - we were picked up at our villa by Peter (Costa Excursions). I can't say enough about the adventure. Peter was prompt, knowledgeable and made sure we synced up with our local tour guide, who couldn't have been more passionate about the area and culture.

Next up was Caminito del Ray. What a fun day --- seeing how busy it can get at this destination, I highly recommend this small group activity. On our last day, we visited La Herradura to kayak and snorkel. While the weather wasn't ideal, we were still able to enjoy our time and were even able to go inside a cave with our kayaks.

In between our excursions, we had an array of self guided experiences to take advantage of. In fact, jet lag had hit us early on and our local KimKim advisor, Yuri, was quick to respond when I asked for some additional ideas/destinations a bit closer to where we were staying. He was available for quick questions about tipping and other FAQs. The entire experience definitely put me at ease and made the trip so much more enjoyable. I've already mentioned KimKim to a handful of people.

Local specialist: Adam Gomez

Marina did a fantastic job on our entire trip...
Portugal | Jun 2 - Jun 14, 2023

Georgianne
Georgianne G.
Spring Hill, TN | Reviewed on Jun 15, 2023
Marina did a fantastic job on our entire trip and we loved all of the planned activities and outings The wine trip and private cooking class were fantastic! All transportation services were on time a so nice. Marina provided personal customized service and even helped me get my sunglasses that were left at the hotel in Porto shipped to our next hotel. Her service is excellent Read more

Marina did a fantastic job on our entire trip and we loved all of the planned activities and outings

The wine trip and private cooking class were fantastic!

All transportation services were on time a so nice.

Marina provided personal customized service and even helped me get my sunglasses that were left at the hotel in Porto shipped to our next hotel. Her service is excellent

Hotel Reviews
Porto Charming Hotel
Porto

Breakfast was nice every day. The hotel staff was nice and the property was very clean. Also the location was convenient to everything

Authenticity & Character
Location
3 blocks from the main area
Staff
Cleanliness & Comfort
Dear Lisbon Bordalo House
Lisboa

Excellent location. Rooms were generous and we had a double balcony view of our area

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tivoli Lagos
Lagos

This was a resort property that was very nice. Breakfast was yummy every day. The staff were very helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Be Poet Baixa Hotel
Lisbon

Only there for 1 night. It is close the the main city area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Wow! Is all I can say. An absolute must do! Our guide was fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto

Our guide was great and the stops were fantastic. We got a great overview of the food and wine of Portugal

Quality of Experience
Food
Guides, Drivers and Staff
Private Porto Cooking Class
Private Porto Cooking Class
Porto

What a great activity! Our chef was fantastic and we had a great time

Quality of Experience
Food
Guides, Drivers and Staff
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Portugal

Our driver was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Fado Dinner Experience
Fado Dinner Experience
Lisbon

Very nice dinner and Fado. Room was a little warm

Quality of Experience
Food
Guides, Drivers and Staff
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

A bit quick and could have been a little more time seeing sights. It was a good overview of the old city but could have been a little more in depth.

Quality of Experience
Guides, Drivers and Staff
Catamaran Trip to Benagil Caves
Catamaran Trip to Benagil Caves
Portugal

The trip was great and views amazing. Crew of catamaran was super nice. Had drinks and snacks available and provided water activity equipment as well

Quality of Experience
Guides, Drivers and Staff
Transport
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

This was the perfect end to our trip! Site’s beautiful and our guide great

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Jun 16, 2023

Hi Georgianne, thank you for your kind words and the thorough feedback! I am so happy to hear you had a wonderful time during your time in Portugal, all your photos are fantastic! I will pass on your kid words to all the team. I hope you created lovely memories for a lifetime discovering Portugal, its gastronomy, and its people! It's been a pleasure to work with you on this amazing trip :) Best regards, Marina.

Trio of a lifetime
Morocco | Jun 8 - Jun 14, 2023

Diana
Diana E.
Fort Myers, FL | Reviewed on Jun 15, 2023
Fantastic trip to Morocco, we chose luxury accommodations and loved every one. Our driver Ali became part of our family and we had a fantastic guide in Fez. Fez and chefchaoen were our favorites and Tangier was a fantastic modern city. I would skip asilah as the accommodations were not up to par so we moved on. I would definitely use Kim Kim again. Read more

Fantastic trip to Morocco, we chose luxury accommodations and loved every one. Our driver Ali became part of our family and we had a fantastic guide in Fez. Fez and chefchaoen were our favorites and Tangier was a fantastic modern city. I would skip asilah as the accommodations were not up to par so we moved on. I would definitely use Kim Kim again.

Hotel Reviews
Dar Jasmine
Chefchaouen

Heaven on earth!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Amani
Fès
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Louis Shannon

Action packed 8 day trip to Vietnam.
Vietnam | Jun 6 - Jun 14, 2023

V
Valerie F.
Ireland | Reviewed on Jun 15, 2023
Our 8 day trip to Vietnam was an action packed adventure. We got to do a tour of Hanoi, an overnight cruise in Ha Long Bay, a trip to Hoi An and to spend a few nights in Ho Chin Mhin. We found our quides Cuong, Ly and Tony to be very personable and friendly and very informative. The Pandora cruise ship had a very high standard of accommodation. My advice to anyone with children who may be fussy eaters to bring some food staples like bread etc as there isn’t much alternative choices to the... Read more

Our 8 day trip to Vietnam was an action packed adventure. We got to do a tour of Hanoi, an overnight cruise in Ha Long Bay, a trip to Hoi An and to spend a few nights in Ho Chin Mhin. We found our quides Cuong, Ly and Tony to be very personable and friendly and very informative. The Pandora cruise ship had a very high standard of accommodation. My advice to anyone with children who may be fussy eaters to bring some food staples like bread etc as there isn’t much alternative choices to the Vietnamese food on board the cruise. I thought the Vietnamese food provided was of high standard and loved the cookery demonstration on board. The accommodations chosen in Hanoi ( Somerset Grand Hanoi) , Hoi An ( Riverside resort and Spa) and Ho Chin Mhin were very suitable for a family of 5 and we were happy with them overall. The breakfast facility in the Somerset Chancellor Court in Ho Chin Mhin was not great although the 3 bedroom apartment itself was spacious and very comfortable. I found the whole trip very good, the highlights for me were the visit to the Ethnology museum in Hanoi, the Hoi A memories show, the Cu chi tunnels and the war museum in Ho Chin Mhin. Dat worked with us and provided us with the tailor made itinerary. He provided short notice assistance when we needed it which was a great reassurance to us. The transfers and pick ups were always on time and of very high standard. Overall we were very happy with our KimKim experience and we would use them again.

Hotel Reviews
Somerset Grand Hanoi

Great central Location. 3 bedroom clean and comfortable apartment with nice swimming pool. Good base for Hanoi tour. Good breakfast.

La Pandora Cruises
Hai Phong

Beautiful cruise ship. High standard accommodation. Good food. Enjoyable activities.

Laluna Hoi An Riverside Hotel & Spa

Boutique type hotel , nice comfortable rooms, quaint. Lovely breakfast, nice swimming pool, very good location.

Somerset Chancellor Court Ho Chi Minh City

3 bedroom Apartment was spacious and very comfortable. Shop on ground floor. We didn’t get a chance to try out swimming pool and gym. Breakfast provided by adjacent diner on ground floor was not to the same high standard as the apartment.

Activity Reviews
Explore The Beauty of Hanoi - Full Day Sightseeing
Explore The Beauty of Hanoi - Full Day Sightseeing
Hanoi

Cuong was a brilliant friendly and informative guide. Loved the Ethnology museum in particular and the Temples and Pagodas.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Evening Walking Street Food Tour
Hanoi Evening Walking Street Food Tour
Hanoi

Very interesting providing unique insights to Hanoi

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ha Long Bay - Lan Ha Bay (La Pandora)
Ha Long Bay - Lan Ha Bay (La Pandora)
Vietnam

Luxury cruise boat. Fantastic accommodation. Enjoyable activities. Vietnamese food good but set menu. Advice bring some food staples such as bread if bringing children who might not eat the food on board. Can purchase drinks.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dark and Bright Cave - Ha Long Bay (La Pandora)
Dark and Bright Cave - Ha Long Bay (La Pandora)
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Hoi An Biking And Fishing Experience
Hoi An Biking And Fishing Experience
Hoi An

Ly was a fun and friendly guide and we really enjoyed our day. Loved the crab fishing, our tour and the memories show.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Hoi An Memories Show
Enjoy Hoi An Memories Show
Hoi An

Brilliant. Highlight of trip

Quality of Experience
Guides, Drivers and Staff
Transport
Hoi An Half-Day  Sightseeing
Hoi An Half-Day Sightseeing
Hoi An

Ly was a great guide, friendly personable and flexible.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Cu Chi Tunnels
Explore the Cu Chi Tunnels
Ho Chi Minh City

Amazing trip with Tony our guide. Very knowledgable and friendly and personable. One of our highlights of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Ho Chi Minh City Half-Day Tour
Ho Chi Minh City Half-Day Tour
Ho Chi Minh City

Great tour with Tony our guide. We loved the war museum. One of the highlights of our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to the Mekong Delta (Ben Tre)
Day Trip to the Mekong Delta (Ben Tre)
Ho Chi Minh City

An amazing day on the Mekong delta with Tony our guide. Very interesting to see the industries on the delta, how coconuts are used to make sweet treats, sampling the honey tea and having lunch.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Jun 16, 2023

Dear Valerie,
Thank you so much for such a detailed review. We are so glad to know that your family has enjoyed your trip to Vietnam and that you are happy with our services. It was our great pleasure to organize and support you on this vacation. Thank you again for trusting our company, and hope to welcome you again in the near future!
Sincerely,
Dat

Glascow, Oban and Fort William, Scotland
Scotland | Jun 8 - Jun 14, 2023

Nadine
Nadine B.
Chicago, IL | Reviewed on Jun 15, 2023
We enjoyed our trip to Scotland very much. Jane found lovely hotels for us and recommended the train between Glascow and Oban and then Fort William which was a lovely ride. Our experience with Jane and the High Pointe travel team was excellent. Would highly recommend! Read more

We enjoyed our trip to Scotland very much. Jane found lovely hotels for us and recommended the train between Glascow and Oban and then Fort William which was a lovely ride. Our experience with Jane and the High Pointe travel team was excellent. Would highly recommend!

Activity Reviews
Oban Distillery Tour
Oban Distillery Tour
Oban

We really enjoyed this tour. Mary, our tour guide was knowledgeable and had a great sense of humor.

Quality of Experience
Guides, Drivers and Staff
Transport
Evening cruise on Loch Linnhe
Evening cruise on Loch Linnhe
Fort William

Very nice cruise along Lake Linnhe. although The weather was spotty with rain there was seating inside and we we were able to still see the beauty and hear the captain speak about the scenic surroundings

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 15, 2023

Thank you for taking the time to review your wonderful trip to Scotland. It was a pleasure to work with you both and spend time chatting and crafting your trip. Feedback is important to us and a team and we appreciate your time. On behalf of myself, Flore (roadbook production assistant) and 'The Team', we hope to see you again soon.

Perfect Honeymoon in Spain!
Spain | Jun 2 - Jun 14, 2023

Amy
Amy H.
Jollyville, TX | Reviewed on Jun 15, 2023
This was my first overseas trip in 21 years and my husband's first ever! Dalia was so amazing planning the absolute perfect 2 week long honeymoon in Spain. She listened to our wishes and connected us with the most amazing guides. There was the perfect amount of scheduled tours and free time. I'm so glad we listened to her recommendations for guided tours of the Alhambra and Barcelona especially.
Carlos Fuentes was an outstanding guide at the Alhambra. Migüel with Walk tours made our Gaudí...
Read more

This was my first overseas trip in 21 years and my husband's first ever! Dalia was so amazing planning the absolute perfect 2 week long honeymoon in Spain. She listened to our wishes and connected us with the most amazing guides. There was the perfect amount of scheduled tours and free time. I'm so glad we listened to her recommendations for guided tours of the Alhambra and Barcelona especially.
Carlos Fuentes was an outstanding guide at the Alhambra. Migüel with Walk tours made our Gaudí tour of Barcelona unforgettable.
Our trips to Antequera, El Torcal, Ronda, and Grazalema with Alfredo Carrasco were the highlights of the trip. Cannot recommend him enough - and his driver Alejandro.
Joselú was amazing and he took us to some hidden vistas we never would have seen on our Rioja wine tour.
Best honeymoon EVER!

Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Jun 15, 2023

Thank you Amy for this wonderful review! It was amazing having you here and I am so happy that we were able to plan your dream honeymoon.
Wishing you all the best in your new married life!
Warm regards,
Dalia

Amazing Andean Vacation
Peru | Jun 3 - Jun 10, 2023

Abraham Sebastian
Abraham Sebastian K.
Los Angeles, CA | Reviewed on Jun 15, 2023
Amazing Andean Vacation Read more

Amazing Andean Vacation

Hotel Reviews
Inkarri
Cusco

The only negative of the entire trip was Inkarri Hotel. The location was great and the staff were excellent and friendly but the hotel itself was not well kept. The sleeping quarters were okay although the room stayed cold despite the heaters. The bathroom was very small, the showers were cold to lukewarm and unfortunately periodically the bathroom smelled like sewage.

Location
Staff
Cleanliness & Comfort
Cold rooms and the bathroom left much to be desired
La Casona de Yucay
Cusco

Fantastic hotel, great bar and food. Idyllic location. The best hotel in our trip

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hatun Inti Classic Machupicchu
Machu Picchu

Very good hotel in a busy location and easy access to the train and bus.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza
Lima

Good hotel in Milaflores, Lima. Conveniently located and good amenities

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Welcome to Cusco!
Welcome to Cusco!
Cusco

Was great. Justino was fantastic and took great care of us. Very professional, yet with a charm and friendliness that was very endearing.

Quality of Experience
Food
Guides, Drivers and Staff
Friendly
Transport
Stunning scenery in the Sacred Valley, wildlife rescue center and more!
Stunning scenery in the Sacred Valley, wildlife rescue center and more!
Peru

Was great with Paul driving and Justino riding shotgun and being our personal guide. We learned so much about Peruvian and Andean culture. Was exhilarating. Kids loved the anomal experiences tremendously.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lamay village life!
Lamay village life!
Sacred Valley

Truly enjoyed it. A short immersion into the village life in Peru.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Machu Picchu!
Machu Picchu!
Peru

What can I say? Breathtaking! Otherworldly !! Justino was a kind guide as well, paced it well taking into account our kids pace.

Quality of Experience
Food
Guides, Drivers and Staff
So Justino is just awesome!!!
Transport
The South Valley!
The South Valley!
Cusco

Was a slower day as we were fairly exhausted from the previous days. The morning we relaxed and walked around in Cusco and the afternoon was spent visiting couple of locations and we visited a Shaman who "read" our fortunes using Coca leaves.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bye Cusco!
Bye Cusco!
Cusco

Flew to Lima. Plane was delayed so our evening in Lima was rather short. We did walk around Milaflores.

Quality of Experience
Food
Transport
Lima sightseeing
Lima sightseeing
Peru

Arturo was great. Went to the local markets and indulged in the wares. Saw central Lima and ate at a local restaurant. Amazing experience compresses in 6-7 hrs. Arturo dropped us off at the beach front and we walked back to the hotel for some Pisco sours and the dinner. Sad to be leaving this amazing and friendly country.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Good-Bye Peru!
Good-Bye Peru!
Peru

Dropped us off at the airport in time and off we head back home and to reality.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lupe Rojas
Lupe
Lupe Rojas
Local specialist in Lima and Cusco, Peru | Replied on Jun 19, 2023

Hi Abe,
Thank you for taking the time in giving us your feedback, we will make sure to improve our services for our next guest, all your recommendations are of great value to us.

We hope to see you in your future travels.

Best,
Lupe, and The Aspiring Adventures Team!

Best Vacation of our Lives
Greece | May 31 - Jun 13, 2023

K
Kirby G.
Baltimore, MD | Reviewed on Jun 15, 2023

Eleni and Afroditi planned the trip very thoroughly for us. Everything that they planned was on time, as described, and just what we wanted. The hotels were all wonderful. All of our guides were organized, knowledgeable, and fun. All of our drivers were helpful and on time. The recommendations we followed on our own were great too. We were given a full itinerary, and in addition a bunch of helpful information about the culture, logistics, and some helpful Greek phrases. Couldn’t have asked for a better travel planner.

Local specialist: Afroditi Kalogerakou
Afroditi
Afroditi Kalogerakou
Local specialist in Athens, Greece | Replied on Jun 15, 2023

Dear Kirby & Halle,

Thank you so much for your kind words and for sharing this great review about your trip experience! I appreciate it!
I am thrilled that you enjoyed your Honeymoon in Greece. <3
Hope to welcome you again in Greece sometime in the future!

Warm regards from Athens,
Afroditi

Our tour guides were amazing. Very knowledgea...
Egypt | Jun 10 - Jun 14, 2023

R
Raniah M.
Herndon, VA | Reviewed on Jun 15, 2023

Our tour guides were amazing. Very knowledgeable. Patient spoke perfect English kind. I highly recommend them.

Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Jun 15, 2023

Thank you so much, this is very good to hear.

Great trip. One typo.
Italy | May 18 - Jun 3, 2023

jennifer
jennifer j.
Minneapolis, MN | Reviewed on Jun 14, 2023
I really appreciated the care and organization that our guide, Andrea, provided for our trip. We had a great experience with every guide. The tours gave us an intimate understanding of the history and joy of Italy. Andrea kept in touch throughout the experience and was always available. He supported me when my family was complaining and tired. The only glitch in our trip was a typo in the road book that sent us over 3 hours in the wrong direction after we rented a car in Florence. When I... Read more

I really appreciated the care and organization that our guide, Andrea, provided for our trip. We had a great experience with every guide. The tours gave us an intimate understanding of the history and joy of Italy. Andrea kept in touch throughout the experience and was always available. He supported me when my family was complaining and tired. The only glitch in our trip was a typo in the road book that sent us over 3 hours in the wrong direction after we rented a car in Florence. When I called Andrea, he chided me for not putting the address of our hotel into the GPS. We put in the name of the hotel, which was in the road book, not the address. The address was correct, but the name of the hotel was incorrect. Fortunately, we ended up getting to the right location in time for dinner. And it was probably the best dinner we had during the entire trip. I would have given Andrea five stars had he been able to take responsibility for the typo instead of shaming me.
I would definitely use Kim Kim again, but I would rigorously check the names and addresses of everything to avoid drama.

Hotel Review
Hotel Florence
Bellagio

Beautiful room with plenty of room. The staff was friendly and helpful. The location is perfect and the bar/plaza is great for people watching. I would stay here again.

Authenticity & Character
well maintained.
Location
On the lake.
Staff
Great attitude.
Cleanliness & Comfort
No problems.
Activity Review
Pienza and Montepulciano guided food day
Pienza and Montepulciano guided food day
Italy

Our guide, Serena, was fun and didn't hurry us. She had positive energy and even helped us find a restaurant for dinner. Love her.

Quality of Experience
Transport
On time, but the driver who picked us up in Milan, hit a guardrail on our trip to Bellagio. No one was hurt, but the car.
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Jun 15, 2023
Hi Jennifer, thank you very much for your feedback, this is important to keep on improving. I am honestly sorry for the misunderstanding about the hotel in Tuscany and I am really sorry if you felt like I shamed you since that was not my intention. I believe I didn't chide you but just tryed to explain what has happened: the correct hotel name was "Tenuta Santo Pietro" and in the booklet it was written, "Tenuita San Pietro" (my typo). In Italy, there are thousands of places called San... Read more

Hi Jennifer, thank you very much for your feedback, this is important to keep on improving.

I am honestly sorry for the misunderstanding about the hotel in Tuscany and I am really sorry if you felt like I shamed you since that was not my intention. I believe I didn't chide you but just tryed to explain what has happened: the correct hotel name was "Tenuta Santo Pietro" and in the booklet it was written, "Tenuita San Pietro" (my typo). In Italy, there are thousands of places called San Pietro or Santo Pietro (meaning Saint Peter), and I explained to you that for this reason it is always better to double check the address of the place and the website.

Anyway I am glad you and your family had a nice time and i hope you can enjoy KimKim service again.

Best.

Well planned and informative
Portugal | Jun 2 - Jun 9, 2023

Ann
Ann B.
New Zealand | Reviewed on Jun 14, 2023
I thoroughly enjoyed my time in portugal. We had knowledgeable guides who spoke good English and enriched our knowledge of their country's history.
Our tour was well organised by Pedro who kept in constant contact with us every step along the way
The highlight of my trip was the Fado evening, a "must see" experience.
Read more

I thoroughly enjoyed my time in portugal. We had knowledgeable guides who spoke good English and enriched our knowledge of their country's history.
Our tour was well organised by Pedro who kept in constant contact with us every step along the way
The highlight of my trip was the Fado evening, a "must see" experience.

Hotel Review
Porto Royal Bridges Hotel
Porto

Staff were friendly, clean, good selection of food for breakfast, well positioned for sight seeing the area by foot.

Authenticity & Character
Location
Accessable by foot to most sightseeing places in Porto.
Staff
All were friendly
Cleanliness & Comfort
Bed was comfy
Activity Review
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

Andre was an excellent guide with a great deal of knowledge of the history of Porto and especially the history of the jewish people. His english was excellent. I would like to suggest that a breal for a coffee or suchlike in the middle of the 3 hour walkabout would have been nice for us older people.

Quality of Experience
Guides, Drivers and Staff
They interacted with us in a friendly way
Transport
It was roomy nicely air conditioned and had water available
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jun 14, 2023

Hello Ann,
Thank you for sharing your feedback and experience in Portugal :)
Super happy to hear that you feel in love with Fado.
We keep in touch,
Your friend in Portugal - Pedro

Our Family Adventure to Bergen and the Western Fjords
Norway | May 27 - Jun 6, 2023

Linda
Linda M.
Colorado Springs, CO | Reviewed on Jun 14, 2023
We and our children and grandchildren just returned from a fabulous 11-day trip to Bergen and the Western Fjords. Our travel specialist, Linda Verasdal, did an impeccable job of crafting the perfect itinerary tailored to our interests and needs. What memories we made! We started and ended our trip in Bergen. Must-do’s: Take a walking tour of the harbor area with a local guide to learn about historic Bryggen and tour its colorful, ancient wooden buildings; ride the funicular up Mt. Floyen... Read more

We and our children and grandchildren just returned from a fabulous 11-day trip to Bergen and the Western Fjords. Our travel specialist, Linda Verasdal, did an impeccable job of crafting the perfect itinerary tailored to our interests and needs. What memories we made!

We started and ended our trip in Bergen. Must-do’s: Take a walking tour of the harbor area with a local guide to learn about historic Bryggen and tour its colorful, ancient wooden buildings; ride the funicular up Mt. Floyen for amazing views of the city, harbor, and surrounding mountains; then, hike back down to town. Take the light rail to visit an impressive stave church. Eat dockside at Fish Me or lunch as we did at Egon.

We then traveled into the Hardangerfjord region via private transport, stopping at the Jondal ski resort where we snowshoed up to the glacier! Exhilarating!

As we toured the fjord region, we spent two nights in each of these small villages: Lofhus, Ulvik, and Flam/Aurland. Highlights and faves: taking scenic cruises on the fjords on while counting the numerous waterfalls (!!) and taking in the breathtaking beauty, tasting the local apple cider at farms where the trees were in full bloom, kayaking, hiking, getting our thrill on a wild rib boat safari, and taking walking tours with local guides who told us about the area.

In the tiny town of Gudvangen, we took a private tour of the authentically reproduced Viking village of Njardarheimr where our excellent guide Cory debunked the myths and explained what life was really like in the Viking era. Craftspeople demonstrated traditional trades. Faves: trying archery and axe-throwing, meeting the Chieftain of the village, and being introduced to the ancient chess-like board game Hnefatafl. (No, we can't pronounce it!)

After a relaxing cruise on the beautiful Naeroyfjord to Flam, we feasted on the Viking Plank Dinner of local ingredients and brews at the Aegir Brewpub.

We finished our trip with two wonderful days in modern cabins right on the fjord in tiny Aurland. Lastly, we took the famed Flamsbana railway from the bottom of the Aurlandsfjord to the mountains in Myrdal, stopping midway at the powerful Kjosfossen waterfall.

What an experience!

Hotel Reviews
Vangsgaarden Gjestgiveri
Aurland

We stayed in the cabins with decks overlooking the fjord where we soaked in the peace and quiet as we took in the gorgeous views in all directions. We also very much enjoyed dining at the gastropub at this hotel.

Location
Staff
Cleanliness & Comfort
Hotel Ullensvang
Lofthus Hardanger

We requested rooms facing the fjord and were glad we did. The rooms were spacious and updated. The hotel itself is large and offers many amenities including multiple pools, historic buildings, a dock with seating, a large restaurant, and a bar downstairs for after dinner .

Location
Staff
Cleanliness & Comfort
Grand Hotel Terminus
Bergen

Hotel Terminus is ideally located opposite the train station, making it easy to catch a train to the airport. The hotel is a renovated older building, but could use more refurbishment. The breakfast served at the hotel restaurant is excellent, however, the lack of a consistently open evening restaurant was a minor inconvenience. However, the location is very walkable, being a few blocks from downtown Bergen.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Brakanes Hotel
Ulvik

Brakanes Hotel was a good experience. The location is absolutely stunning, with cabins right on the fjord. Despite undergoing an ownership change, the hotel remains a great place to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Blue Glacier Hike in Jondal
Blue Glacier Hike in Jondal
Norway

Great experience with guide Wilde who was very friendly, accommodating, and attentive to each person's needs in our group with a wide age range.

Quality of Experience
Guides, Drivers and Staff
Transport
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen

Ana gave us a full tour of downtown Bergen and the Bryggen area. She provided extensive information about the history of the area and offered suggestions for restaurants and shopping.

Quality of Experience
Guides, Drivers and Staff
RIB Fjord Safari
RIB Fjord Safari
Norway

Driver Richard was great! He had a good sense of humor and gave our grandsons a thrilling ride in the speedy rib boat while not overdoing it. Loved it when he spun a yarn about how getting we in a waterfall with give you a longer life and then nudging the boat up to a waterfall at the fjord's edge so our grandsons could catch the spray! Only time will tell on the veracity of his yarn...

Quality of Experience
Guides, Drivers and Staff
Transport
Guided kayak in Ulvik
Guided kayak in Ulvik
Ulvik

Our guide Christophe was genial and attentive to the widely varying abilities of our group. (Yes, I did bring up the rear!) He took us all across the bay at the end of the fjord where Ulvik is situated and then across the fjord. We stopped on an island where Christophe demonstrated how to start a fire using a rustic flint knife and a steel. Our grandsons were thrilled when he helped each of them to start a fire of birch bark and scraped tinder bits. He then made a fire on a portable grill and brewed us tea and coffee! Great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Fjordcruise on UNESCO Nærøyfjord
Fjordcruise on UNESCO Nærøyfjord
Norway

This was a leisurely tour of Naeroyfjord after our tour of Viking Village in Gudvangen and ending in Flam. Beautiful scenery and ore waterfalls!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Experience in Undredal
Private Experience in Undredal
Norway

Louis, our guide, picked us up in a shuttle van and took us around the end of the fjord in Flam to Undredal on the other side. He took us on a walking tour of the tiny town while he explained the history of the area. We then visited the tiny stave church in town, which was an inspiration for the Disney movie Frozen. We admired the ancient painting on the wooden staves and ceiling inside the church and marveled at the two drawings dating from the Viking era, which were carved into small squares on the walls. We lunched on goat at a restaurant fjord-side where we tasted various kinds of goat cheese. The whole valley is famous for its goat herds and the cheesemaking.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Osafjellet and the Tunnel
Visit Osafjellet and the Tunnel
Ulvik

The visit to Osafjellet and the Tunnel was interesting, but the guide spent too long on a PowerPoint presentation at the beginning, which was a bit dry. The tunnels themselves were fascinating, but the uneven, wet footing was a challenge, and the lack of provided lighting made it potentially dangerous. The overall experience was okay, but some aspects could have been better planned

Quality of Experience
Guides, Drivers and Staff
Transport
Explore a Cider Farm in Hardanger
Explore a Cider Farm in Hardanger
Ulvik

The cider farm tour was a great experience, but there were some issues with communication regarding the amount of walking involved. The tour included a lot of walking, which was a challenge for some members of the group. The cider tasting was done back at the hotel rather than at the farms, which was a bit of a disappointment.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Linda Veråsdal
Linda
Linda Veråsdal
Local specialist in Norway | Replied on Jun 23, 2023

Hi Linda! Thank you so much for your review! It was really great to read that the trip was up to your expectations and that we did a good job! :-) It was a pleasure to work with you, and to see all the lovely photos here! I can see you had a great time. Finally, after three years in the waiting! I wish you and your family all the best, and hope to see you back in Norway one day!

Guides were fabulous! All very knowledgeable,...
Portugal | May 15 - May 26, 2023

Katie
Katie K.
Herndon, VA | Reviewed on Jun 14, 2023
Guides were fabulous! All very knowledgeable, timely, and came from a diverse background and perspectives. There was the architect, the accountant, the economist.... Every one of them loves their country and showed us things we would not have noticed on our own.
So why not 5 stars? There were a few things where we informed our specialist, Pedro, of our preference, but got overruled... We don't drink alcohol, and yet Pedro sent a gift bag with a bottle of port. Several guides were caught off...
Read more

Guides were fabulous! All very knowledgeable, timely, and came from a diverse background and perspectives. There was the architect, the accountant, the economist.... Every one of them loves their country and showed us things we would not have noticed on our own.
So why not 5 stars? There were a few things where we informed our specialist, Pedro, of our preference, but got overruled... We don't drink alcohol, and yet Pedro sent a gift bag with a bottle of port. Several guides were caught off guard and had to change the agenda on the fly because they were not informed. They were great, and able to make those changes. It was awkward.
The trip was too ambitious: we went from top to bottom in 12 days. Even though it was an independent schedule, it felt like a tour, instead of an exploration. We usually stay in one place, and take our time... but, shame on us for not insisting on longer stays per location.
Portugal is beautiful. It's so popular as a destination that there are more tourists than residents. Yet, the locals don't seem to resent us! So many helpful, nice people made our trip fun.
Shout out to BlueFleet in Lagos: We had a great time touring the caves and laughed, a lot. So nice! Except for the guy who sang "Baby Shark" right as we were leaving the dock... yeah, that stuck in our heads for days!

Hotel Reviews
Hotel Britania Art Deco
Lisboa

If old elegance is your jam, this hotel is for you. Recently renovated, it's maintained its art deco feel -- even has time-capsule vignettes. The staff is lovely. They have port, tea, coffee and snacks available at no charge, from afternoon to evening. And by "snacks" I mean pastries. Yum. Our room was large, with a foyer, high ceilings and tile floor. A bottle of port is kept refilled, daily, and if you don't (like me) drink, they provide juice or sparkling water or whatever you'd prefer, instead. The staff moved furniture, the first housekeeping day, to better accommodate our two-suitcase-living. On our departure day, after joking with the breakfast staff that I was going to steal the whole tray of pastiche de nate, they arrived at our table with a container packed with a dozen of them! So nice! We loved this hotel.

Authenticity & Character
Art Deco with service of yester-year.
Location
Just steps away from the grand avenue, quiet street, with good restaurants.
Staff
Everyone was so helpful and friendly. They anticipated needs we didn't know we had, and accommodated all those that we did.
Cleanliness & Comfort
NH Hotel Porto Jardim
Porto

Great location: easy walk to the waterfront, bridge and city center. This hotel, the "newest in Porto" suffers from new construction quality... the bathroom door handle fell off, the shower drain is incorrectly vented, so the room smelled like sewer if the bathroom door was left open. On the bright side, the windows opened. Mostly clean: nail clipping behind the bathroom door --not ours: pet peeve! The restaurant breakfast buffet has lots to offer and was tasty. Dinner was disappointing as the meat and fish were overcooked. Waitstaff was friendly and helpful. Front desk was efficient.

Authenticity & Character
It's fine! just not a "wow"
Location
Easy access to the bridge and waterfront
Staff
Front desk friendliness--smiles would help.
Cleanliness & Comfort
Beds are rock hard. Corners need cleaning.
Lagos Avenida Hotel
Lagos

Awesome view! Efficient design. Helpful staff. Great breakfast. Nice, small, outdoor seating on room deck. Rooftop pool. No bathroom privacy as it's just a glass partition. Only stay with people who know you poop, and don't care if they hear or smell the process.... Very efficient layout.

Authenticity & Character
Modern and beautiful
Location
Overlooks the harbor, walking distance to most everything you want to do in Lagos "proper"
Staff
Helpful.
Cleanliness & Comfort
A real wall and door for the toilet.
M'AR De AR Muralhas
Evora

If you have a large crowd you are travelling with, this would be great. Our travel agent booked us into a huge suite: big outdoor deck, large living room, large bedroom, 2nd balcony, huge foyer. Too big for the two of us, but made me want to come back with more people. It did allow us to have plenty of space to hang our laundry. Lots of spaces to gather and hang out at this hotel. The decor is an odd combination of antiques-style and Ikea.

Authenticity & Character
less Ikea...
Location
Easy to get to, onsite parking garage.
Staff
Cleanliness & Comfort
Large suite: floors were clean, but spider webs and grime on upper surfaces.
Hotel Baia
Cascais

Fabulous view, great staff, and comfortable space. Balcony overlooking the harbor is where we spent our last day in Portugal. No need to go anywhere else with a view like that!

Authenticity & Character
Modern, clean, comfortable
Location
Beach front, walkable to shopping and restaurants.
Staff
Bartender was funny and attentive while we played cards overlooking the harbor at the rooftop bar.
Cleanliness & Comfort
Activity Review
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

We were skeptical going into this, because the Fado we'd heard on TV was not enjoyable. These performers were amazing! At least the 2 we got to hear. It starts late (10:30) and some of the performers were late arriving. We had an early start, the next day, so left at midnight while they were still waiting for the next act to arrive. The dinner is a fixed menu and was disappointing. Entrees were cold, and overcooked.... The highlight were the starters: little taste sensations that were all delicious! The singers set up in front of the exit doors. Don't plan on leaving, mid-performance!

Quality of Experience
The food.
Food
It's hard to serve ~60 or so people at once: cold entrees that are overcooked
Transport
We walked to the event. It's quite the journey! Medeival roads, lots of switchbacks, tiny allies and a few drug deals on the way (witnessed, not executed!) We cabbed back. Very easy, lots of taxies come past this restaurant.
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jun 14, 2023
Dear Katie,
Thank you for your review, it is always very helpful to receive detailed feedback on the experience - this is the only way to keep improving our service.
We do offer a welcome kit including some goodies to most of our travelers so that you can take some memories back home directly from your travel specialist (the port wine bottle is one of the elements of the kit).
Regarding being offered wine while doing the gastronomic tour in Porto, my apologies as I believe there was a...
Read more

Dear Katie,
Thank you for your review, it is always very helpful to receive detailed feedback on the experience - this is the only way to keep improving our service.
We do offer a welcome kit including some goodies to most of our travelers so that you can take some memories back home directly from your travel specialist (the port wine bottle is one of the elements of the kit).
Regarding being offered wine while doing the gastronomic tour in Porto, my apologies as I believe there was a misscomunication with the guide.
As for the hotels, we appreciate your comments and reviews and will definitely take them into consideration. All the selected hotels are well located and rated by travelers so we are sorry to hear about your less positive experience in some of them.
Thank you once again!
Your friend in Portugal - Pedro

Rachel planned the most amazing honeymoon trip for us in Brazil
Brazil | May 24 - Jun 9, 2023

Manitha
Manitha A.
United Kingdom | Reviewed on Jun 14, 2023
We had the most wonderful time in Brazil and Rachel from KimKim did an incredible job designing, organizing and arranging our personalized honeymoon. This is the first time we used a travel agency and we got everything we asked for from the trip and within budget!
In Rio, our local guide Luis was wonderful and friendly. He was super thoughtful and even bought us a Brazilian drink we wanted to try. The trip to the Amazon was our highlight, spending some days in the lodge built into the...
Read more

We had the most wonderful time in Brazil and Rachel from KimKim did an incredible job designing, organizing and arranging our personalized honeymoon. This is the first time we used a travel agency and we got everything we asked for from the trip and within budget!
In Rio, our local guide Luis was wonderful and friendly. He was super thoughtful and even bought us a Brazilian drink we wanted to try. The trip to the Amazon was our highlight, spending some days in the lodge built into the jungle was breathtaking. Our guide Jojo spoke amazing English and took us on boat rides. In Foz do Igaszu, we saw the waterfalls from the Argentinan and Brazilian side. Lordes, our guide, was very friendly. We then spent a few days with our friends, which Rachel built into our itinerary. After that we flew to São Luís, from where we were picked up to visit the Lencois Maranhenses for a couple of days. The pousada where we stayed was the best and the guide, Josiel, was great. From there, we went back to Rio and had Luis, the same guide, picking us up.
We had an unforgettable holiday - Rachel was always available when we had questions and checked us into our internal flights. From the moment we decided to have the trip arranged and reached out to Rachel to the time we landed back in the UK, this trip has been brilliantly organized and we cannot recommended Rachel and her tours enough!

Hotel Reviews
Pousada Encantes do Nordeste
Barreirinhas

This was our favorite place of all to stay. The set up was lovely and thoughtful, the room was very clean and there was much choice for breakfast.

Authenticity & Character
The thoughtful set up and character
Location
Staff
Cleanliness & Comfort
Very clean rooms
Amazon Tupana Lodge
Manaus

The trip to the Amazon was our highlight and the set up of Tupana Lodge and the friendliness of the staff were incredible.

Authenticity & Character
Location
Built into the jungle, the set up was great
Staff
Especially Jojo our guide spoke amazing English
Cleanliness & Comfort
Local specialist: Rachel Vita
Rachel
Rachel Vita
Local specialist in São Paulo | Replied on Aug 02, 2023

Hi Manitha, we truly appreciate your fantastic review! We're overjoyed that your honeymoon in Brazil was an unforgettable experience. Being a part of your journey was a pleasure, and we can't wait to assist you with more adventures in the future. Wishing you safe travels and countless cherished memories ahead!

A great resource to have especially if you do...
Iceland | Jun 3 - Jun 9, 2023

meili
meili a.
Kahului, HI | Reviewed on Jun 14, 2023
A great resource to have especially if you don’t have time to plan. I had just started my Icelandic adventure research when I came across Kim Kim. My trip was less than a month away so I knew it was last minute. Eric was incredibly responsive and helpful in planning out the trip, especially it being so last minute. Eric and his icelandic contact Sergue (sp? ) were very responsive and helpful. Some of the accommodations were fairly new and still under construction and expect to drive a lottt... Read more

A great resource to have especially if you don’t have time to plan. I had just started my Icelandic adventure research when I came across Kim Kim. My trip was less than a month away so I knew it was last minute. Eric was incredibly responsive and helpful in planning out the trip, especially it being so last minute. Eric and his icelandic contact Sergue (sp? ) were very responsive and helpful. Some of the accommodations were fairly new and still under construction and expect to drive a lottt in Iceland as everything is very spread a part. My only suggestion is if traveling with an active kiddo, to request more action based activities vs site seeing based tours. We ended up adding our own zip line and ATV tours that Eric recommended. Iceland is incredible though and so full of beauty and the daily driving plan helped us so much hit all the amazing wonderful spots. It was reassuring to have someone to call or email when we weren’t sure of where to go or what to do. Highly recommend and will consider using them in other countries when traveling.

Hotel Review
Northern Light Inn
Grindavik

Our favorite hotel we stayed at! The best restaurant in all of Iceland - Max! And super close to blue lagoon.

Authenticity & Character
A Scandinavian dream!
Location
Staff
Cleanliness & Comfort
Activity Reviews
Thorsmork Super Jeep Safari
Thorsmork Super Jeep Safari
Iceland

Absolutely gorgeous area…. But a very long day and got stuck in back of the Jeep and got a little motion sickness. Was not enough action for my kiddo.

Quality of Experience
Guides, Drivers and Staff
Horse Riding Tour
Horse Riding Tour
Iceland

Very lovely to ride along black sand beach and be with sweet horses

Quality of Experience
Guides, Drivers and Staff
Blue Lagoon
Iceland

Amazing! Touristy for sure but it’s a must do. Very well organized and clean. Fun to do the silica masks and sit in the steam rooms and soak in the pool. The color is amazing and our bodies felt so good afterwards.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Jun 15, 2023

Hi MeiLi!

Thank you for your kind review! I'm thrilled to hear we were able to help you plan an amazing Icelandic adventure. We apologize for any inconvenience caused by accommodations still under construction, but we're glad that overall, the experience was positive. Last minute bookings sometimes don't leave us with many choices for accommodation, but even in these cases we strive to find the ones most suitable for each traveler. I hope you took a bunch of great memories back home and that we'll be able to help you plan new adventures in the future :-)
All the best,
Èric

A Trip of a Lifetime!
Australia | Jun 1 - Jun 12, 2023

J
Jolene M.
Greeley, CO | Reviewed on Jun 14, 2023
Our trip was absolutely amazing! Liz did a fantastic job of coordinating our travel plans, even when there were some last minute changes. I am thankful for her willingness to go above and beyond to help us with those changes. All of our flights, hotels, pick ups/drop offs, and tours went smoothly and as planned. Visiting Sydney during Vivid and doing the Vivid BridgeClimb was absolutely breathtaking! We also thoroughly enjoyed the nocturnal tour with Wait a While Tours in Cairns with... Read more

Our trip was absolutely amazing! Liz did a fantastic job of coordinating our travel plans, even when there were some last minute changes. I am thankful for her willingness to go above and beyond to help us with those changes. All of our flights, hotels, pick ups/drop offs, and tours went smoothly and as planned. Visiting Sydney during Vivid and doing the Vivid BridgeClimb was absolutely breathtaking! We also thoroughly enjoyed the nocturnal tour with Wait a While Tours in Cairns with Paul. During the tour we were able to to see two platypus in the wild...a dream come true! And, of course, you can't beat snorkeling in the Great Barrier Reef. Last of all, my favorite place was Kangaroo Island. Seeing koalas, kangaroos, and sea lions in the wild was incredible. And, Admiral's Arch is a must see for anyone visiting KI. Thank you, Liz, for all that you have done for us! It was a trip of a lifetime!

Hotel Reviews
PARKROYAL Darling Harbour
Sydney

The hotel was nice and well-located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Grand Chancellor Adelaide
Adelaide

The hotel was downtown, but Adelaide was a bit congested and not as pretty as other locations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Kangaroo Island Lodge
American River

The hotel was secluded and peaceful. Loved walking along the lagoon in the morning. However, there are limited dining options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Climb the Harbor Bridge
Climb the Harbor Bridge
Sydney

The bridge climb during Vivid Night was amazing, even for someone who is scared of heights. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Marine World Outer Great Barrier Reef
Full Day Marine World Outer Great Barrier Reef
Australia

The pontoon on the Great Barrier Reef had an all-you-can-eat buffet, submersible, and underwater window view. The snorkeling experience was enjoyable, even for someone who doesn't swim or snorkel much.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ultimate Kangaroo Island Tour (Day 1)
Ultimate Kangaroo Island Tour (Day 1)
Australia

Kangaroo Island was beautiful, especially Admiral's Arch. Highly recommend doing the two-day tour!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ultimate Kangaroo Island Tour (Day 2)
Ultimate Kangaroo Island Tour (Day 2)
Australia

Remarkable Rocks was another highlight on Kangaroo Island. The island was remote and full of wildlife.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rainforest & Nocturnal Wildlife Adventure
Rainforest & Nocturnal Wildlife Adventure
Australia

The Wait Awhile tour in Cairns with Paul was great. He was very knowledgeable, and we saw two platypuses in the wild as well as other wildlife.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jun 20, 2023

Hello Jolene,
I am so happy you enjoyed your trip and .. Platypus !!!!! You are one of my lucky clients !! they are quite elusive but super fun when you spot them. Good for you!

It was very nice working with you and I would be happy to work with you in any other destination we cover. !! Wishing you a great rest of the year.
Liz

Athens tours
Greece | Jun 8 - Jun 13, 2023

Reynold
Reynold M.
Los Angeles, CA | Reviewed on Jun 14, 2023
Eleni was fantastic. Very personable and kind. Definitely had the best interest of the tourists in mind. I would highly recommend her. Read more

Eleni was fantastic. Very personable and kind. Definitely had the best interest of the tourists in mind. I would highly recommend her.

Hotel Review
Acropolis Hill Hotel
Athens

Not the best, but not the worst that I have stayed in. Had roaches in our room, TV did. It work, twin beds shoved together is not ideal, breakfast was amazing.

Authenticity & Character
Location
Hard to get a bus in and out of location
Staff
Told of concerns and they did nothing to address the issues.
Cleanliness & Comfort
Activity Reviews
Free Day in Vouliagmeni Lake (for Linda & friends)
Free Day in Vouliagmeni Lake (for Linda & friends)
Athens
Quality of Experience
Food
Food was ok, coordination of meal could have been better. The staff was confused and we were confused as to whose food was whose. They did not provide plates prior to handing out food, which was family style.
Guides, Drivers and Staff
Transport
Custom Agora & Flavors Tour for Linda & Friends
Custom Agora & Flavors Tour for Linda & Friends
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Private Cape Sounio Sunset tour
Private Cape Sounio Sunset tour
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Custom Food & Wine Day Trip to the Peloponnese for Linda & Friends
Custom Food & Wine Day Trip to the Peloponnese for Linda & Friends
Athens
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local Meal in Nafplio
Local Meal in Nafplio
Greece
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Saronic Islands Day Cruise (for Linda & Friends)
Saronic Islands Day Cruise (for Linda & Friends)
Athens

Loved the islands, but the additional tours were not worth the money and guides were not good.

Quality of Experience
Food
Food was fair at best, cold, not that tasty. Dry chicken.wait staff was great!
Guides, Drivers and Staff
Transport
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Jun 15, 2023

Thank you very much Reynold for your feedback.
It is very important for us to understand what worked well and what could have been better!
I will send you a personal message with the recipes you had in the Peloponnese, and I am looking forward to welcoming you again here!

Magical Morocco
Morocco | May 26 - Jun 6, 2023

Nathalie
Nathalie D.
Ballenger Creek, MD | Reviewed on Jun 14, 2023
We just came back from a 12-day trip to Morocco, and it was one of our best travel experiences ever.
It was our first expedition in a Muslim country and we wanted to make sure we were given all the tools and tips to discover it under the best conditions, with respect and reverence.
We provided Hakim with a detailed account of the type of experience we were hoping to realize (a cultural and societal introduction) and he did an amazing job of crafting the unforgettable tour with the right...
Read more

We just came back from a 12-day trip to Morocco, and it was one of our best travel experiences ever.
It was our first expedition in a Muslim country and we wanted to make sure we were given all the tools and tips to discover it under the best conditions, with respect and reverence.
We provided Hakim with a detailed account of the type of experience we were hoping to realize (a cultural and societal introduction) and he did an amazing job of crafting the unforgettable tour with the right guides in each major city.
But ultimately, it is our driver Erdwan who made this trip simply perfect and worry-free. From the moment he picked us up at the airport he took care of us every step of the way. With his warm personality, his genuine desire to make things easy for us, and his serious professionalism, he is a tremendous asset for Kimkim. He made us feel like royalty and coordinated everything around us with simple efficiency.
In 12 days, we drove hundreds of kilometers and saw many aspects of a rich and fascinating country. We learned an enormous amount about the history of the place - our guides were erudite, friendly and very interesting.
We stayed in beautiful places (except the last hotel in Casablanca, close to the airport, a brutal way to finish a magical trip as we were not ready to be so practical and wanted to fairytale to last until the very end).
We could not have hoped for a better vacation.

Hotel Reviews
Dar Jasmine
Chefchaouen

A stunning property in a fairytale environment!

Authenticity & Character
Our suite was filled with tasteful artifacts
Location
Once you are there, you are in your own bubble. Our suite was magnificent; the property superb.
Staff
warm and dedicated staff
Cleanliness & Comfort
Kenzi Sidi Maarouf Hotel
Casablanca

it was the least exciting place of our entire stay I was sad to finish our trip there the bathroom did not smell fresh; I felt I was already back in New York and I understand it was practical for us to stay there with a morning flight the next day but still...

Authenticity & Character
Staff
Cleanliness & Comfort
Riad Kalaa
Rabat

charming, authentic; a very good introduction to beautiful Moroccan hospitality.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karawan Riad
Fès

An absolutely stunning place!!

Authenticity & Character
our suite was sumptuous
Location
Staff
The staff was perfect, especially a young lady who took very good care of us.
Cleanliness & Comfort
Riad Madu Desert Camps
Merzouga

A unique experience with the Berberes and an unforgettable camel ride through the dunes.

Authenticity & Character
Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Ait Benhaddou

The property is gorgeous, but I had mixed feeling about that place. It did not have the cachet and the attention to detail we experienced at the other hotels. I felt it could be so much better - the food and the staff's attitude. Hard to pinpoint. Just a 3 stars despite the exceptional garden.

La Maison Arabe Hotel
Marrakech

Another amazing hotel, superbly decorated, and superbly staffed.

Authenticity & Character
so gorgeous, we spent a lot of time indoors
Location
Staff
outstanding personnel
Cleanliness & Comfort
our suite was a gem
Activity Reviews
Morning Guided Tour in Rabat
Morning Guided Tour in Rabat
Morocco

we were very impressed with Rabat and it gave us a very good first impression

Morning Guided Tour in Chefchaouen
Morning Guided Tour in Chefchaouen
Morocco

We loved this small village and our young guide was funny and personable. Not your typical guide, but he easily conveyed his love for his town and gave us wonderful insights into the Moroccan way of life. We enjoyed him very much.

Guided Tour in Fes
Guided Tour in Fes
Fes

Fes is a magical city. We liked it better than Marrakech. Our guide was fantastic; very knowledgeable, very friendly, very warm.

Day Trip to Meknes & the Roman Ruins of Volubilis
Day Trip to Meknes & the Roman Ruins of Volubilis
Fes

Volubilis is a must-see. Our guide was friendly but a little bit on the light side; we learned more about Volubilis from your Fes and Marrakech guides. Unforgettable visit, nevertheless.

Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco

I felt sorry for our guide because this food tour was a misunderstanding. We were under the impression that we would have small tastes of unknown specialties over several stops, followed by dinner somewhere. But at our first stop, we were offered more food than we normally eat in one day. Everything was succulent, but the quantities were absurd and that took the wind out of our sail. I guess our guide was used to more hungry tourists and I know he was disappointed.

Traditional Hammam & Massage
Morocco

a fantastic experience in an authentic place with a very good staff

Afternoon Guided Tour in Casablanca
Afternoon Guided Tour in Casablanca
Morocco

By the end of our trip, we were exhausted and I was disheartened by the hotel we were staying at. Casablanca was a chaos of traffic jam and confusion. Thank God, our driver was patient and always protective of us. Our guide was a very interesting fellow but we did not benefit from his knowledge as much as we could have.

Guided Tour in Marrakech
Guided Tour in Marrakech
Morocco

Our guide was wonderful Marrakech is a very interesting city but a bit frantic compared to other places we visited.

Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jul 14, 2023
Dear Nathalie, Thank you so much for leaving such a detailed and encouraging review! It has been a truly great pleasure for me to work with you and offer you this wonderful experience in my beautiful homeland. You have always been such a great person to talk with since the very first day and the exchange with you has always been easy and perfect. I'm glad that the majority of the arrangements we made for you were at your expectations. I will definitely go through the ones you didn't feel... Read more

Dear Nathalie,

Thank you so much for leaving such a detailed and encouraging review!

It has been a truly great pleasure for me to work with you and offer you this wonderful experience in my beautiful homeland. You have always been such a great person to talk with since the very first day and the exchange with you has always been easy and perfect.

I'm glad that the majority of the arrangements we made for you were at your expectations. I will definitely go through the ones you didn't feel great about to make sure our future experiences at our travelers' expectations.

Last but not least, I hope to work again with you in the future and I truly can't wait to offer you another exceptional trip to discover the other part of Morocco.

Best,
Hakim

Amazing Honeymoon
Italy | May 20 - Jun 3, 2023

R
Ryan S.
Forest Hills, MI | Reviewed on Jun 14, 2023
Was such a great trip thanks KimKim Read more

Was such a great trip thanks KimKim

Hotel Reviews
Hotel Corallo
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Locanda Leon Bianco on the Grand Canal
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking tour Path of Gods
Private Walking tour Path of Gods
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Caldera Catamaran Cruise
Private Caldera Catamaran Cruise
Santorini
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Chiara Donati
Chiara
Chiara Donati
Local specialist in Perugia | Replied on Jun 14, 2023

Dear Ryan, I'd like to thank you for this review you left me! Knowing that you had a memorable trip fills me with joy. I truly hope to help you again plan another trip!
I wish you and Courtney all the best. Arrivederci!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.