Kimkim Trip Reviews

4.8
Based on 16,219 ratings
Read 16,219 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Svetlana planned a perfect family trip for us...
Ireland | Aug 13 - Aug 21, 2024

E
Elizabeth S.
Charlotte, NC | Reviewed on Aug 28, 2024

Svetlana planned a perfect family trip for us! Thank you!

Local specialist: Svetlana Frolova
Svetlana
Svetlana Frolova
Local specialist in Ireland | Replied on Sep 06, 2024

Thanks so much, Liz! I'm really happy to hear the trip was perfect for your family. It was a pleasure to help plan it! Looking forward to planning more adventures with you!

Vicky is the BEST Australian vacation planner!!!
Australia | Aug 1 - Aug 12, 2024

Tehra
Tehra S.
Sioux Falls, SD | Reviewed on Aug 27, 2024
Vicky helped my husband and I (and our 23 and 19 year old daughters) plan an incredible, once in a lifetime vacation! Not a single detail was overlooked. Every booking was confirmed and we had no hassles. And when we were delayed getting to Australia by 24 hours due to flight issues, Vicky helped rebook all plans we had for our missed day to a day we were able to add onto the end of our trip. This trip was perfection, thanks to Vicky!
We traveled to Sydney, Uluru, and Palm Cove, before...
Read more

Vicky helped my husband and I (and our 23 and 19 year old daughters) plan an incredible, once in a lifetime vacation! Not a single detail was overlooked. Every booking was confirmed and we had no hassles. And when we were delayed getting to Australia by 24 hours due to flight issues, Vicky helped rebook all plans we had for our missed day to a day we were able to add onto the end of our trip. This trip was perfection, thanks to Vicky!
We traveled to Sydney, Uluru, and Palm Cove, before heading back to Sydney. Our favorite days were exploring the Blue Mountains with Ben, staying at Longitude 131 with McKayla as our guide, and snorkeling the Great Barrier Reef. We finished our vacation touring Sydney, again with Ben as our guide!
Thanks again for helping us plan our luxury vacation Vicky! It was exactly what we dreamed of!

Hotel Review
Longitude 131˚
Yulara

Luxury at its finest - we will never forget our nights spent in the Dune Pavilion at Longitude 131! We loved every minute of it!

Authenticity & Character
Location
Such a unique way to experience The Outback!
Staff
McKayla was an incredible tour guide to Ayers Rock - she was so much fun! Edward was excellent with suggestions for the rest of our vacation!
Cleanliness & Comfort
Activity Review
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

If you can have Ben as a tour guide, you will have the best time! Such beautiful scenery and a fun trip to a local zoo on the way there! Our first full day in Australia was so much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 27, 2024
Hi Tehra
Thank you so much for your fantastic feedback! It was truly a pleasure working with you and your family to plan this once-in-a-lifetime vacation. I'm thrilled to hear that everything went smoothly and that your trip was exactly what you dreamed of. It was lovely to help you craft an itinerary perfect for you and your family.
I’m glad we could rearrange your plans without any hassle, even with the unexpected delay. Knowing that you enjoyed every moment of your journey, from Sydney to...
Read more

Hi Tehra
Thank you so much for your fantastic feedback! It was truly a pleasure working with you and your family to plan this once-in-a-lifetime vacation. I'm thrilled to hear that everything went smoothly and that your trip was exactly what you dreamed of. It was lovely to help you craft an itinerary perfect for you and your family.
I’m glad we could rearrange your plans without any hassle, even with the unexpected delay. Knowing that you enjoyed every moment of your journey, from Sydney to Uluru and Palm Cove, makes all the planning worthwhile. I love 131 Longitude, too—it is such a special experience!
Thank you again for entrusting me with your Holiday
Warm regards and smiles,
Vicky

Kim Kim made our Iceland trip planning easy and our trip unforgettable!
Iceland | Aug 11 - Aug 17, 2024

Rebecca
Rebecca G.
Mamaroneck, NY | Reviewed on Aug 27, 2024
This is my second time working with Kim Kim to plan an overseas trip and the service and my local travel coordinator Gummi again exceeded our expectations. Gummi was super knowledgeable about both typical and off the beaten path excursions and planned a great itinerary for us based on our preferences. He was very responsive to our needs - before and during travel. Gummi secured all of our accommodations (combo of hotels and air bnbs) and excursions and also offered a ton of restaurant... Read more

This is my second time working with Kim Kim to plan an overseas trip and the service and my local travel coordinator Gummi again exceeded our expectations.

Gummi was super knowledgeable about both typical and off the beaten path excursions and planned a great itinerary for us based on our preferences. He was very responsive to our needs - before and during travel. Gummi secured all of our accommodations (combo of hotels and air bnbs) and excursions and also offered a ton of restaurant recommendations. All were amazing!!

Iceland was an outsiders/travelers dream. And working with Kim Kim allowed us to quickly plan a custom, unforgettable vacation! I love how they can accommodate a mix of low, mid and high end budgets and preferences and the local knowledge of the travel coordinators is a huge plus. Their travel coordinators are intimately familiar with the locations you are visiting.

Activity Review
Reykjavík Food Walk
Reykjavík Food Walk
Iceland

A lot of fun, excellent guide, highly recommend!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Guðmundur Pálmason
G
Guðmundur Pálmason
Local specialist in Iceland | Replied on Nov 29, 2024

Thank you for the kind words Rebecca. I'm glad to hear you were happy with the trip ☺️
We always aim to deliver only the best service.
I do hope we'll see you again soon!

All the best
Gummi

Claire and Cathy were very helpful, especiall...
Ireland | Aug 2 - Aug 9, 2024

L
Lynn T.
Phoenixville, PA | Reviewed on Aug 27, 2024
Claire and Cathy were very helpful, especially when we had to change travel dates and itineraries. Highlights: Killarney National Park tour, Cliff walk at Kilkee (better than Cliffs of Mohir), Trinity College/Book of Kells, and EPIC. Enjoyed Dinner and Irish dancing at The Church Cafe and Bar which is in a 300 year old church with beautiful stained glass and organ played by Handel. A great trip-Thanks! Read more

Claire and Cathy were very helpful, especially when we had to change travel dates and itineraries. Highlights: Killarney National Park tour, Cliff walk at Kilkee (better than Cliffs of Mohir), Trinity College/Book of Kells, and EPIC. Enjoyed Dinner and Irish dancing at The Church Cafe and Bar which is in a 300 year old church with beautiful stained glass and organ played by Handel. A great trip-Thanks!

Hotel Reviews
The Gibson Hotel
Dublin

It is a bit awkward to have to go up 3 levels to get to the lobby/registration. There are elevators and escalators. Staff very friendly, rooms were good. Location is pretty far from center city.

Location
Staff
Cleanliness & Comfort
Aherlow House Hotel & Lodges
Aherlow

Charming older hotel in a rather remote, but beautiful setting. Rooms are done in a peeiod fashion, but have modern bathrooms. Cozy bar with friendly bartenders. We loved it.

Hotel Killarney
Killarney
Local specialist: Claire Monfray
Claire
Claire Monfray
Local specialist in Lyon | Replied on Aug 29, 2024

Hi Lynn,

Thank you for your kind words.

We were delighted to make your dream family trip to Ireland come true and hope to welcome back in the near future.

Kind Regards

Claire

Tina was amazing from pre-trip planning to av...
Thailand | Aug 12 - Aug 26, 2024

M
Monty M.
Ashburn, VA | Reviewed on Aug 27, 2024

Tina was amazing from pre-trip planning to availability when small and I do mean small issues came up. We had an amazing trip. Our guides were excellent but a special shout out to Nora on the China town food tasting and the entire staff at SONEVA KIRI. What an incredibly special place and group of people.

Thank you all but especially Tina!!!

Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Aug 28, 2024

Hi Monty,
Thank you so much for such a kind review :)
I'm happy that you and your wife had a great time here in Thailand.
And I'll tell Nora about it, he's gonna super happy.
Hope you have a smooth flight back home and wish to see you again ^^
Best,
Tina

Our 8-day vacation in Spain
Spain | Aug 9 - Aug 16, 2024

George
George K.
Newark, NJ | Reviewed on Aug 27, 2024
Our 8-day vacation in Spain, meticulously planned by KimKim, was nothing short of amazing! From the vibrant streets of Bilbao to the charming coastal vibes of San Sebastián, the bustling energy of Madrid, the artistic allure of Valencia, and the historical beauty of Toledo, every moment was unforgettable. The guided tours were all top-notch, with special highlights including the breathtaking Guggenheim Museum and the delicious Pintxos and Wine experiences. The Segway Adventure added a fun... Read more

Our 8-day vacation in Spain, meticulously planned by KimKim, was nothing short of amazing! From the vibrant streets of Bilbao to the charming coastal vibes of San Sebastián, the bustling energy of Madrid, the artistic allure of Valencia, and the historical beauty of Toledo, every moment was unforgettable.

The guided tours were all top-notch, with special highlights including the breathtaking Guggenheim Museum and the delicious Pintxos and Wine experiences. The Segway Adventure added a fun twist to our exploration of Valencia. A special shoutout goes to our tour guide for the Madrid Old Town Walk—his passion and knowledge truly brought the history and culture of the city to life!

All our transportation was seamless, making it easy to move from one city to the next without a hitch. And the accommodations? They were far beyond what we expected. We had asked for something affordable and safe since we don't typically spend much time in hotels during vacations, but KimKim exceeded our expectations with each place we stayed—comfortable, well-located, and perfect for our needs. And KimKim was always available by chat if we hadca question or doubt, but mostly I texted just to share how impressed we were.

We couldn’t be happier with the experience and will definitely be turning to KimKim again for future adventures. Thank you for making our trip to Spain a dream come true! We headed to Germany next for the Ironman Triathlon, and I successfully crossed the finish line!!

Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Aug 27, 2024
George!!! You were so easy to chat with, making the planning process so smooth! I am glad you had a great experience with your fast-paced itinerary! Also, huge congrats on your Ironman in Germany!!! You crushed it! 💪 You saw many different cities and participated in various activities, and you visited some of your friends in Spain! It was a lot, and I'm glad we were able to make it happen! 🙌 Lea is a great part of the team, and it's nice to see you had a great overall experience! Thank... Read more

George!!! You were so easy to chat with, making the planning process so smooth! I am glad you had a great experience with your fast-paced itinerary! Also, huge congrats on your Ironman in Germany!!! You crushed it! 💪

You saw many different cities and participated in various activities, and you visited some of your friends in Spain! It was a lot, and I'm glad we were able to make it happen! 🙌

Lea is a great part of the team, and it's nice to see you had a great overall experience! Thank you for all the kind comments and photos! 🌞

I hope to see you on a future adventure! I also specialize in Portugal and Costa Rica and am happy to plan a future adventure to either of those countries! 😉

Wonderful trip
Norway | Aug 19 - Aug 24, 2024

K
Kristen G.
Chicago, IL | Reviewed on Aug 27, 2024
I would highly recommend using Kim Kim. Eliise made an amazing itinerary for us with very thoughtful recommendations for places to eat/things to do. It was very balanced to our needs (a few small group activities + self-guided), and they kept us very organized. Read more

I would highly recommend using Kim Kim. Eliise made an amazing itinerary for us with very thoughtful recommendations for places to eat/things to do. It was very balanced to our needs (a few small group activities + self-guided), and they kept us very organized.

Activity Review
Flåm Railway & Cycling Adventure
Flåm Railway & Cycling Adventure
Norway

This was spectacular- I would highly recommend to anyone who enjoys cycling and/or scenic train rides

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eliise Nurk
Eliise
Eliise Nurk
Local specialist in Norway | Replied on Aug 30, 2024

Thank you for this lovely feedback, Kristen!
I am glad that you had great time in Norway.

Greetings from Norway! :)

Amazing and memorable family trip to Portugal
Portugal | Aug 17 - Aug 26, 2024

Daniel
Daniel R.
Newark, NJ | Reviewed on Aug 27, 2024

Joao created an amazing and memorable trip to Portugal for my multigenerational family. He put together an awesome itinerary that worked well for my wife and I, our two kids, and my elderly parents. Joao planned every detail and was in contact with me throughout the trip to make sure everything was going smoothly. He was always available and always ready to help. We visited Lisbon, Porto, Douro Valley, Algarve, and Cascais. Joao planned many fun experiences for us and the kids. He made the whole experience easy and stress free. I would use him again in a heartbeat.

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Aug 28, 2024

Hello Daniel
Thank you so much for your kind words - they mean a lot!!
It was wonderful to have your family here. I really hope Portugal remains on your memories for a long time.
Muito Obrigado!!
Your friend in Portugal - João

We were delayed I getting our trip to Scotlan...
Scotland | Aug 6 - Aug 26, 2024

Marie
Marie D.
Canada | Reviewed on Aug 27, 2024
We were delayed I getting our trip to Scotland lined up but we lucked out with Tetiana as our advisor. She prepared an amazing trip for us. We experienced a few challenges - one of them a passport left in a hotel safe! We solved most of it ourselves but she followed up with both hotels for us. She chose great hotels for us. We stayed at the Virgin Hotel in Edinburgh, Kingsmills in Inverness, Clan MacDuff in Fort William, the Perle in Oban, Cameron House in Loch Lomond and The Address in... Read more

We were delayed I getting our trip to Scotland lined up but we lucked out with Tetiana as our advisor. She prepared an amazing trip for us. We experienced a few challenges - one of them a passport left in a hotel safe! We solved most of it ourselves but she followed up with both hotels for us. She chose great hotels for us. We stayed at the Virgin Hotel in Edinburgh, Kingsmills in Inverness, Clan MacDuff in Fort William, the Perle in Oban, Cameron House in Loch Lomond and The Address in Glasgow. We had great activities and tours. We had drivers pick us up and drive us around. We had 1 bus tour to isle of skye which was maybe too long of a day, mini bus tours and private tours. We also had walking tours and a food tour She endeavoured to ensure we saw and learned a lot. It happened a few times that we canceled some activities due to jet lag or exhaustion! The weather was quite cold and rainy but that is uncontrollable 😏. I was surprised at how far from city centres the Kingsmills and Clan MacDuff were. This ensures that we had to eat our evening meals at the hotel as it was a 20 pound round trip to go eat in a downtown restaurant. One of our hotels Cameron House was over the top luxury . I really enjoyed dealing with Tetiana and i would book another trip with KimKim. Everything went off without a hitch and all the events and pick ups happened without issues

Hotel Reviews
Virgin Hotels Edinburgh
Edinburgh

The rooms were great. The location central. We had breakfast included and the lack of heat in the breakfast offerings would be my only criticism Cold eggs, sausages and pancakes are not fun to eat.

Authenticity & Character
Right around the corner from Harry Potter alley and the coffee shop where JK Rowling wrote her books
Location
Staff
Cleanliness & Comfort
Kingsmills Hotel
Inverness

Loved this hotel. The staff was extremely helpful. Hannah in particular was very helpful when someone in our group left a passport in the safe. Hannah wrapped it and couriered the package to our next hotel. Rooms were beautiful. Breakfast was great. Food was hot. The only drawback was distance from city centre. Cost 6-8 pounds each way to get a cab there. Consequently we ate half our suppers in the hotel restaurant

Authenticity & Character
Location
Beautiful grounds but farb
Staff
Cleanliness & Comfort
Clan Macduff Hotel
Fort William

Loved this hotel. Mrs MacDuff welcomed us to her hotel and she was very helpful in helping us contact the previous hotel to arrange the retrieval of a passport left in the safe 😉. This was very clean and you felt very welcome here. The only drawback was distance from city centre! To keep breakfast hot, you got your fruit and pastries from a buffet then they cooked your eggs

Authenticity & Character
Location
View of the Loch right across the road
Staff
Cleanliness & Comfort
The Address
Glasgow

We went to this hotel as part of an organized tour and arrived at 9 am. Giving my name, they had my reservation. So I left my luggage and went off to a walking tour that was planned. My first clue that there would be a problem was when I asked for direction to Prince Square. Although this is a renowned shopping and dining spot and located 4 blocks away, no one knew anything 🤔 when we came back at 3:30, our reservation was not available! It took an hour to find it and get us our keys. The girl who finally found our reservation was very nice and helpful. We were promised that our luggage would be brought right up. Went for dinner and a walk and at 8 pm still no luggage. The next day after we came back from a big sightseeing day, our card keys for both rooms were non working. Had to come back down to reception and get our room key cards re-activated! The rooms were fine but there are fire doors and steps that you have to lift your luggage up. Although included in our pricing, breakfast was very average with many empty baskets even though we were 15 minutes after opening. Never touched the hot breakfasts as they looked unappetizing. The bar area in the lobby was nice and we did have some libations there. The staff there were pleasant. The hotel does have a great location although I would not stay there again. When I tried to check out at 5 am for an airport run, there again, the staff were confused as their update happens at 5:30 am. I think they might need help with their processing of check ins and outs.

Authenticity & Character
Location
Central
Staff
Cleanliness & Comfort
Perle
Oban

I loved this hotel! Our room was quite large and we had a bay window which overlooked the harbour. The room was well appointed and the bed was super comfortable. Breakfast was included in our pricing and they had a lovely food selection. In addition to that, they cooked your hot dishes individually. In order to perform this wonderful feat of a hot breakfast, they asked you to make a reservation in a 15 minute slot so they could be timely in their service. We had a long day of going over to Mull and came back late so ate in the hotel dining room. Had the best salmon ever. My companions also enjoyed their meals Loved thus hotel

Authenticity & Character
It was a beautiful older building and the inside was decorated beautifully
Location
Right on the harbour
Staff
Everyone was welcoming. This is the hotel to which our lost passport was delivered to and they were so gracious
Cleanliness & Comfort
Beds and bathrooms
Cameron house

This was over the top luxury. When we were dropped off here, I wondered if someone had made a mistake ??? Beautifully renovated , reminded me a bit of the Banff Springs hotel in Canada The rooms were gorgeous The only drawback to this hotel would be location and pricing. You are stuck in the middle of nowhere and therefore obliged to eat there. Two restaurants with food that is acceptable but not worth the exorbitant pricing. Paid an obscene amount of money for a small portion of lukewarm pasta with a few pieces of pancetta , cheese and blah seasoning. The following night we ate at the Grill and it was also exorbitantly expensive. Each entree was 40 some pounds ! My husband had the lamb and he had 3 small finger shaped pieces of lamb and a few veggies We had to order sides which 7 pounds each. The breakfast was exceptional. But if you do not have it included in your room rate, it costs 36 pounds Staying here was an experience! Everyone of the staff that we dealt with was exceptionally helpful and welcoming

Authenticity & Character
Looks like a castle
Location
Beautiful location but way too remote
Staff
Cleanliness & Comfort
The rooms and bathrooms were beautiful
Activity Reviews
Private Transfer from Edinburgh Airport to Edinburgh
Private Transfer from Edinburgh Airport to Edinburgh
Edinburgh

Our driver had to wait for us as two of us had luggage that took 40 minutes to arrive! Then we had to walk a fair distance to where his car was parked

Quality of Experience
Very friendly and helpful - we actually re-hired him a few days later to drive us back to airport to get rental car
Guides, Drivers and Staff
Transport
Edinburgh Castle & Old Town Private Tour
Edinburgh Castle & Old Town Private Tour
Edinburgh

We had a great guide and he took us on a very informative walk through downtown Edinburgh He knew so much. My sons are big Harry Potter fans and Greyfriar cemetery was eye opening Our guide was very nice, and we liked him a lot. We could understand his Scottish accent. However he could benefit from an upgrade in his attire. He was very scruffy looking. I am not criticizing but I know some clients would be put off by his look

Quality of Experience
Knowledge shared by guide
Guides, Drivers and Staff
Knowledge
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Edinburgh

I reviewed the distillery tour on google already. Our guide Rafa was wonderful. He picked us up at our hotel and we drove out to Roslyn Chapel This is the chapel of Da Vinci Code. Very interesting and great to be there. We had time for a quick walk around the grounds Then our guide drove us to see another castle before our scotch tasting tour. We still had major jet lag but thoroughly enjoyed this great day. Bonus that I ran into an acquaintance from my home city in the parking lot of the chapel.

Quality of Experience
Just being in n these amazing locations
Guides, Drivers and Staff
Very informative and keen on us having a great time
Transport
Car was comfortable and safe driving
Private Glasgow Essentials Tour
Private Glasgow Essentials Tour
Glasgow

We did the food tour and it finished quite late then had trouble checking in. We regretfully cancelled this tour It probably would have been great but better if it had been scheduled the next morning

Quality of Experience
Another day
Transport
This was not a poor tour but had no way of exiting Should have a non applicable choice
The Vaults Tour
The Vaults Tour
Edinburgh

The day we did this tour, it was pouring rain in Edinburgh and we had to walk a few blocks to reach the entrance to the vaults. Upon entry, it was dark, cold and damp. The stairs are very uneven. Few handrails and it is downright spooky to be down there. Very interesting but scary our guide was great and very knowledgeable. We were a group of 4 and although my sons and I loved it, my husband did not.

Quality of Experience
Guides, Drivers and Staff
Guide was great. Although as we walked to the entrance in the pouring rain, he was walking a bit fast and we almost lost half the group
Transport
Our own feet
The Ultimate Isle of Skye Tour from Inverness
The Ultimate Isle of Skye Tour from Inverness
Inverness

This was very interesting but too long of a day We drove over 300 miles in a day long activity in a bus. We stopped at Eileen Donnan Castle for bladder and picture stop. Then we drove all the way to Portree on the isle of Skye. Had 45 minutes there. Our driver had encouraged us to order our lunches so he would get them for us to eat on the bus after Portree. There was no cruise ship there that day so we could have skipped the lunches and had more time in Portree! Seems to me that cruise ship stops are easy to plan around Trying to eat a lunch on a bus could have been avoided We drove up to Kilt Rock and the Old Man of Storr Had the chance to get out and take pictures. Scenery was amazing. Then we set out to go to Fairy Pools. I think it is ridiculous to take a huge bus up that terrible road Single lane with passing places. No shoulders and huge ditches filled with mud on either side of the road. A few caravans went in the ditch leading to huge backlogs of cars. Then we get up to this desolate spot with cold gale force winds and we are told we have 90 minutes there. Adding this part of the trip to an already too long day is ridiculous. I enjoyed being at the Isle of skye but I think this tour should be re-designed I would not recommend it as it is overly long

Quality of Experience
Shorten day
Guides, Drivers and Staff
Andrew was our guide. He was knowledgeable but he continually complained about tourists which is ridiculous when he earns his living from us! At the end of a 12 hour day listening to him it was a relief to get off the bus.
Transport
The bus was comfortable.
Private Transfer from Edinburgh Hotel to EDI Airport
Private Transfer from Edinburgh Hotel to EDI Airport
Scotland

Pick up at 5 am went well

Quality of Experience
Guides, Drivers and Staff
Transport
Loch Ness and Caledonian Canal Cruise
Loch Ness and Caledonian Canal Cruise
Inverness

This was a great excursion. Our guide was very friendly and knowledgeable. We were dropped off at a ferry with tickets in hand The Loch Ness cruise was great but quite chilly and windy. We approached Urquart Castle from the water and that approach was impressive. We could have used extra time at the castle. Never saw the film that was recommended 😢. Felt rushed with the castle visit

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Glen Affric, Culloden, and Clava Cairns Tour
Explore Glen Affric, Culloden, and Clava Cairns Tour
Inverness

This was quite a long day. We started at Clava Cairns. Our guide did not really tell us anything - we just read the signs and took pictures. We then made our way to Culloden We had some time to go through the museum which was very well done. Our museum tickets were included in our excursion. My brother tour guide walked them through the Culloden fields with a history lesson on the battle. We were just left on our own. Then we drove to this spot to see highland cows - felt a bit like Mexico where tour guides take you to weird places and they get kickbacks for taking tourists there. We stopped in at a cute village called Buliey for lunch and visit. In the afternoon we drove up to Glen Affric which was a nature preserve. Beautiful scenery. There were two walks to choose We chose the River walk Cautionary tale. In order to avoid a big mud puddle on the path, I stepped off onto the grass which ended up being a bog. My leg sank into the bog to mid thigh. Luckily my travel companions were able to haul me out. But I was muddy wet and my rain boots were full of mud and moss. I come from the prairies of Canada and have no concept of bogs! I felt the guide should have warned us to keep on the trail since he continually bragged about going there often

Quality of Experience
Guides, Drivers and Staff
Transport
Small van. Better than a large bus
Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Sep 10, 2024
Dear Marie, Thank you so much for your kind and detailed feedback! I’m thrilled to hear that you had such a wonderful experience, despite a few challenges along the way. It was a pleasure to arrange your trip and to know that you enjoyed the variety of activities. I’m incredibly grateful for your comments regarding the hotels. Your insights are very valuable and will certainly be helpful for other travelers. Thank you for your kind words about my service. It was truly a pleasure working... Read more

Dear Marie,

Thank you so much for your kind and detailed feedback! I’m thrilled to hear that you had such a wonderful experience, despite a few challenges along the way. It was a pleasure to arrange your trip and to know that you enjoyed the variety of activities.

I’m incredibly grateful for your comments regarding the hotels. Your insights are very valuable and will certainly be helpful for other travelers.

Thank you for your kind words about my service. It was truly a pleasure working with you, and I would be delighted to help plan any future trips you might have. I look forward to the possibility of working together again.

Warmest regards,
Tetiana

Sensational Spain! ...
Spain | Aug 16 - Aug 25, 2024

Laura
Laura T.
Irvine, CA | Reviewed on Aug 26, 2024
We had a wonderful vacation in Spain! The tour guides were ALL amazing but we have a special shout out for GEZA-he was our guide in Segovia/Avila and also for The Royal Palace! He was so much fun to be around and had a true enthusiasm for the history of Spain. My 13 and 12 yr old loved him too! Also-Tim was our guide on the Kayak/Laggon dipping/coastal hiking tour in Costa Brava and he was awesome! He was entertaining and engaging! Highly recommend both! Read more

We had a wonderful vacation in Spain! The tour guides were ALL amazing but we have a special shout out for GEZA-he was our guide in Segovia/Avila and also for The Royal Palace! He was so much fun to be around and had a true enthusiasm for the history of Spain. My 13 and 12 yr old loved him too! Also-Tim was our guide on the Kayak/Laggon dipping/coastal hiking tour in Costa Brava and he was awesome! He was entertaining and engaging! Highly recommend both!

Hotel Reviews
Gran Hotel Havana
Barcelona

Great location, smaller but clean rooms!

Authenticity & Character
Location
It was in the middle of it all-walk most places in Barcelona
Staff
Cleanliness & Comfort
Cosmopolita Hotel Boutique & Spa
Platja d'Aro, Girona

Great location, beautiful and modern rooms

Authenticity & Character
Location
Right on the beach!
Staff
Cleanliness & Comfort
Activity Reviews
Private Day Trip to Ávila & Segovia
Private Day Trip to Ávila & Segovia
Madrid

Geza has a true passion for Spanish history and he conveys the facts in a fun way! He is totally engaging with kids too!

Quality of Experience
Guides, Drivers and Staff
Transport
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Spain

Amazing guide Tim made the day super entertaining for my husband and I and our 2 girls!

Quality of Experience
Guides, Drivers and Staff
Transport
Barcelona & Gaudí:  An Architecture Walk
Barcelona & Gaudí: An Architecture Walk
Barcelona

Loved all the details in this tour! We learned so much!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Aug 27, 2024

Hi Laura! Thank you so much for your kind words! I'm so glad you enjoyed your time here with your family, and with your guides! I will make sure both Geza and Tim receive your comments, they are the best of the best! 😊 It was a pleasure to work with you on this experience! Best regards, Bea.

Bordeaux and Sarlat-la-Canéda was amazing!
France | Aug 6 - Aug 11, 2024

Martin
Martin K.
Canada | Reviewed on Aug 26, 2024

We were connected with Lise to start working through itineraries and ultimately landed on a plan that we were really happy with. The actual trip was even more spectacular than how it looked on paper and we were very satisfied with the quality of locations, hotel and excursions. The pace and adventure was what we were looking for and Lise nailed it for us. Thank you again for working with us on a tight timeline and within our budget! Much appreciated.

Local specialist: Lise Troulier

We are very happy with kimkim's help on our r...
Australia | Aug 10 - Aug 17, 2024

D
Doug P.
Seattle, WA | Reviewed on Aug 26, 2024
We are very happy with kimkim's help on our recent Australia vacation. Connie was super helpful in helping me to arrange a fairly last-minute trip to Sydney and Melbourne. She is incredibly responsive and knowledgeable, and the tours she arranged were top notch! We enjoyed every aspect, including the Blue Mountains, Opera House, Great Ocean Road and wildlife park visits. While we had reasonably good insights into what Sydney might offer from my earlier visit some years ago, our tour... Read more

We are very happy with kimkim's help on our recent Australia vacation. Connie was super helpful in helping me to arrange a fairly last-minute trip to Sydney and Melbourne. She is incredibly responsive and knowledgeable, and the tours she arranged were top notch! We enjoyed every aspect, including the Blue Mountains, Opera House, Great Ocean Road and wildlife park visits. While we had reasonably good insights into what Sydney might offer from my earlier visit some years ago, our tour guide Judy in Melbourne truly familiarized that wonderful city to us in a way that we would have missed had we just wandered about on our own.

Hotel Reviews
Furama Darling Harbour
Haymarket

Clean spacious rooms; wonderful breakfast, friendly helpful staff.

Location
Staff
Cleanliness & Comfort
Batman's Hill On Collins
Melbourne, VIC

Very nice and clean accommodation. Our room was quite small and looked into a nearby wall, but we were mostly gone. The breakfast was quite good and friendly helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Lanes & Arcades Walk
Afternoon Lanes & Arcades Walk
Melbourne

We had our guide Judy all to ourselves, and spent three hours getting to know wonderful Melbourne and her. It was like visiting with a local friend - we loved it.

Quality of Experience
Guides, Drivers and Staff
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

What a story! Our guide Michael was knowledgeable and an excellent presenter.

Quality of Experience
Guides, Drivers and Staff
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

Karyn is super knowledgeable and made us feel extremely comfortable. Great stories about the mountains and the towns within them.

Quality of Experience
Food
Excellent lunch stop!
Guides, Drivers and Staff
Transport
Full-Day Great Ocean Road Trip
Full-Day Great Ocean Road Trip
Melbourne

Well worth the time and money. The Great Ocean Road is awesome and our guide Bluey was very personable and entertaining! A few points for improvement for a kimkim customer: 1. Our pickup at the Great Southern Hotel was one of the very last meaning we had no choice but to be at the very back of the bus. We were concerned that the winding roads might be uncomfortable from there but that aspect turned out okay. 2. The meal stops were too rushed.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

We loved it. An easier pace than the Great Ocean Road and more relaxing stops, especially at the Wildlife Park. Graeme was another wonderful guide! Like the Great Ocean Road, our Great southern Hotel pickup spot was one of the last, so we did not sit together. But we were more up front on the single side, which was better.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Aug 30, 2024

Hi Doug,
We appreciate your feedback. It was great to hear that you had a wonderful time and made some fantastic memories. Assisting you was a pleasure, and we hope to see you on another one of our fabulous trips at Kimkim.
Best Regards
Connie

Well planned expensive trip
Peru | Aug 10 - Aug 24, 2024

Pooja
Pooja S.
Ashburn, VA | Reviewed on Aug 26, 2024
Planning and booking was a breeze. I only had to agree to pay and the whole program was set up for us. All guides and hotels except for Lima were great. They were knowledgeable and explained the history very well. The hotels were also very beautiful. However in Lima, the hotel was next to a club and the loud music was on until 1-2 AM so that was very disturbing. Also the guide in Lima spoke 80% of the time in Spanish since we had Spanish speaking people in the group. And it seemed like she... Read more

Planning and booking was a breeze. I only had to agree to pay and the whole program was set up for us. All guides and hotels except for Lima were great. They were knowledgeable and explained the history very well. The hotels were also very beautiful. However in Lima, the hotel was next to a club and the loud music was on until 1-2 AM so that was very disturbing. Also the guide in Lima spoke 80% of the time in Spanish since we had Spanish speaking people in the group. And it seemed like she was giving us a very shortened form of explanation in English. It was also a waste of our time waiting for her to finish her Spanish explanation.
Once in Peru, I started noticing that hotels and guides, and transportation was not that expensive. So it made me feel that kimkim was charging double the price of the total expenses, possibly more. Also, we had to cancel a part of a trip to Puno because of health issues, and there was no refund from that part of the trip. I had to actually pay additionally from my pocket for extra two nights. The travel agent's network should have more flexibility in canceling and getting refunds than an individual traveler would.

Hotel Reviews
Del Pilar Miraflores Hotel
Lima

Very loud club next building. Too loud till 2-3 am

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corto Maltes Amazon Lodge
Puerto Maldonado
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Inti Punku MachuPicchu Hotel & Suites
Machu Picchu, Aguas Calientes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa San Blas Boutique
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hacienda Plaza de Armas
Puno

we cancelled the trip to puno and wished we got refunded for this. whether this is the problem of the hotel or kimkim we will not know.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Flight to {{end_location}} & Corto Maltes Lodge 1/3 (Sandoval Lake Program)
Flight to {{end_location}} & Corto Maltes Lodge 1/3 (Sandoval Lake Program)
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Puerto Maldonado
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corto Maltes Lodge 3/3 (Sandoval Lake Program), Flight to Cusco & Transfer to {{end_location}}
Corto Maltes Lodge 3/3 (Sandoval Lake Program), Flight to Cusco & Transfer to {{end_location}}
Peru
Llama Farm & Weaving Demonstration
Llama Farm & Weaving Demonstration
Sacred Valley
Shared Quad bikes tour in Moray & Maras
Shared Quad bikes tour in Moray & Maras
Sacred Valley

this was a highlight for my 10 year old.

Explore Ollantaytambo, Pachamanca Farm Tour & Train to Machu Picchu town
Explore Ollantaytambo, Pachamanca Farm Tour & Train to Machu Picchu town
Peru
Explore Machu Picchu & Return to Cusco  (Private Guided tour in Machu Picchu) SV
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu) SV
Peru
Private Walking tour to  Sacsayhuaman, Cusco city & San Pedro Market
Private Walking tour to Sacsayhuaman, Cusco city & San Pedro Market
Cusco
On your Terms!  Shared Rainbow Mountain Tour: Small Group
On your Terms! Shared Rainbow Mountain Tour: Small Group
Cusco
The Route of The Sun:  {{start_location}} - {{end_location}}
The Route of The Sun: {{start_location}} - {{end_location}}
Peru

cancelled this part of the trip. We would like to be re-imbursed.

Shared Kayaking to Uros & Taquile Floating Islands tour
Shared Kayaking to Uros & Taquile Floating Islands tour
Puno

cancelled this trip. Please re-imburse us.

Shared Lima City Tour & San Francisco Catacombs
Shared Lima City Tour & San Francisco Catacombs
Lima
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Aug 27, 2024
Hi Pooja,
Thank you for taking the time to provide a review and for the heads up. I'm glad you had a good time in Peru. Please be assured that our quality department will review the Lima service.
Regarding the Lima hotel, thank you for informing us; we will definitely request rooms away from that side or, if necessary, we will change our customers' accommodations to another hotel.
Regarding pricing, the quality of services in Peru varies depending on group size, transportation, group...
Read more

Hi Pooja,
Thank you for taking the time to provide a review and for the heads up. I'm glad you had a good time in Peru. Please be assured that our quality department will review the Lima service.
Regarding the Lima hotel, thank you for informing us; we will definitely request rooms away from that side or, if necessary, we will change our customers' accommodations to another hotel.
Regarding pricing, the quality of services in Peru varies depending on group size, transportation, group privacy, and, most importantly, whether the service providers are legitimate and recognized by the government. We are committed to providing the best value for your trip by taking into consideration the work and research we've done to ensure your trip runs well, manage all reservations, provide on-the-ground support, and, most importantly, ensuring that the experience is enjoyable and secure. We believe our rates are reasonable and fair based on this, and many of our guests agree, offering great reviews.
Regarding Puno, please note that suppliers, especially hotels, will confirm your services and deny them to others in order to keep your services confirmed. We are happy to assist our travelers to the greatest extent possible; however, please keep in mind that these will vary depending on how far in advance you cancel.
I was delighted to assist you with your Peru holiday, and I am thrilled to hear that, despite the Lima portion, you had a positive experience and enjoyed your time here. 😊
Kind regards,
Liz.

Our family vacation to Sweden was the BEST! ...
Sweden | Jul 25 - Aug 8, 2024

Alicia
Alicia D.
| Reviewed on Aug 26, 2024

Our family vacation to Sweden was the BEST! The Ice Hotel in south Sweden was incredible as well as learning about the Sami culture (Natives to Sweden). Stockholm was filled with beautiful waterways and museums and old-world architecture. Helsingborg was a picturesque seaside city, Thank you Migle for planning a most mememorable family vacation.

Local specialist: Miglé Mikenaite

João provided detailed information and option...
Portugal | Aug 14 - Aug 21, 2024

Ebetuel
Ebetuel P.
Los Angeles, CA | Reviewed on Aug 26, 2024
João provided detailed information and options for each of my stops in Portugal. He also provided historical and cultural context, which helped me dive deeper into locations of interest. He was always available, and all logistics were flawless. I arrived; someone was waiting to pick me up and take me to the first hotel. The hotels were top-notch. They were also centrally located. I could just walk out and enjoy each location I visited. The rental car experience was fine as well. The tours... Read more

João provided detailed information and options for each of my stops in Portugal. He also provided historical and cultural context, which helped me dive deeper into locations of interest. He was always available, and all logistics were flawless. I arrived; someone was waiting to pick me up and take me to the first hotel. The hotels were top-notch. They were also centrally located. I could just walk out and enjoy each location I visited. The rental car experience was fine as well. The tours that João organized for me in Porto were excellent. I enjoyed my trip (8 days in Portugal), and will use Kim Kim as I make plans to visit new places.

Hotel Reviews
NH Collection Porto Batalha
Porto

Super place... in a historic square. Lots to do right outside the door; food, shopping, drinks.

Authenticity & Character
It's a super nice place. There's a gym and Turkish bath on site.
Location
In Plaza Batalah
Staff
Cleanliness & Comfort
Heritage Avenida Liberdade
Lisboa

Excellent location, great staff and very good breakfast spread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vila Gale Ericeira
Mafra

It is a very traditional and classy hotel with a superb location. Wonderful views from the room. I drove there, and there was parking available.

Authenticity & Character
Historic and classy
Location
Right on the water.
Staff
Cleanliness & Comfort
Casa dos Ofícios Hotel
Tomar

An amazing location, beatiful facility and great service. The staff was awesome.

Authenticity & Character
Super clean and unique.
Location
Right in the heart of Tomar.
Staff
A joy to be there. The staff was friendly and super helpful with recommendations.
Cleanliness & Comfort
Top notch.
Aveiro Palace
Aveiro

Right in the middle of the square and with great views from the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dinner with Live Fado Music
Dinner with Live Fado Music
Lisbon

This part of the trip did not happen. There was an error on the booking. I had to find a place myself.

Quality of Experience
Not relevant.
Lisbon Food tour
Lisbon Food tour
Lisbon

Super good tour... full of culture and a well-curated experience.

Quality of Experience
Guides, Drivers and Staff
The tour guide as awesome.
Transport
walking tour
Explore Porto (Half-Day Guided Walking Tour)
Explore Porto (Half-Day Guided Walking Tour)
Porto

What a joy to walk Porto! The tour guide, Henrique, was so knowledgeable and witty.

Quality of Experience
Guides, Drivers and Staff
Henrique is a must guide.
Transport
All walking.
Six Bridges Douro Cruise
Six Bridges Douro Cruise
Porto

Not a tour I took.

Port Wine Cellars Visit with Tasting
Port Wine Cellars Visit with Tasting
Porto

What a delightful tour. I learned a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking.
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Aug 30, 2024

Thanks Beto! You have to come back a second time for us to meet :)

This was such a great find. All the activitie...
Italy | Aug 12 - Aug 16, 2024

C
Courtney B.
Chicago, IL | Reviewed on Aug 26, 2024
This was such a great find. All the activities that were booked were incredible - we kept waiting for one bad meal or one bad experience but each one was truly better than the last! Read more

This was such a great find. All the activities that were booked were incredible - we kept waiting for one bad meal or one bad experience but each one was truly better than the last!

Hotel Review
Palazzo del Capitano – Wellness & Relais - Luxury Borgo Capitano Collection
San Quirico d'Orcia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private transfer to Tuscany via Chianti wine area
Private transfer to Tuscany via Chianti wine area
Italy

This was such an amazing day. Our driver was incredible. We arrived too early for an activity and our driver pivoted and last minute found us a something else to do prior to our planned wine tasting. That was the best day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Oct 22, 2024

Ciao Courtney!
I’m really happy to hear that the trip exceeded your expectations!
It’s rewarding to know that all of us contributed to making this experience in Tuscany so special.
Hope to welcome you back to Italy soon.
Caterina

Johannesburg
South Africa | Jul 29 - Jul 31, 2024

S
Sara C.
United Kingdom | Reviewed on Aug 26, 2024
Esther was very helpful and very easy to liaise with. Great communication, before and during our travels. Read more

Esther was very helpful and very easy to liaise with. Great communication, before and during our travels.

Hotel Review
Radisson Red Rosebank
Johannesburg
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Soweto Cycling Tour
Soweto Cycling Tour
South Africa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Johannesburg Jazz Safari
Johannesburg Jazz Safari
Johannesburg
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Aug 28, 2024

Hi Sarah, thanks so much for your review and glad to hear you had a great trip!

Excellent Arrangements
France | Aug 19 - Aug 25, 2024

J
Jeff W.
Nashville, TN | Reviewed on Aug 26, 2024
All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite... Read more

All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite tall so it was not well lit in this “courtyard.”The room was dark and actually sort of depressing. I inquired about an upgrade with a view outside but they were fully booked. The staff and breakfast were very nice though. My wife and I were impressed with the arrangements made by Kimkim and will definitely use your service again.

Hotel Reviews
Hotel Le Lion d'Or et restaurant la Table du Lion
Bayeux

Very nice hotel and staff in a great location.

Authenticity & Character
Lovely hotel.
Location
Right in town near everything.
Staff
Very nice staff.
Cleanliness & Comfort
Very clean and comfortable.
Hotel Bayard Bellecour 3*
Lyon

Nice hotel in an excellent location. Make sure you request a room with a view. Do not get a “courtyard view” room.

Authenticity & Character
Beautiful old building.
Location
Great location.
Staff
Very nice people.
Cleanliness & Comfort
Very clean in an old building with a lot of character.
Activity Reviews
Mont-Saint-Michel day Tour
Mont-Saint-Michel day Tour
France

A fun trip we took with one other couple.

Quality of Experience
Everything was first class.
Guides, Drivers and Staff
Nice, knowledgeable guide.
Transport
Clean and new.
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Bayeux

Wonderful tour.

Quality of Experience
Well thought out by the tour operator.
Guides, Drivers and Staff
Ellen was our guide and she was amazing. So friendly and knowledgeable. Excellent.
Transport
Clean and new looking vehicle. Ellen was a very good driver.
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Aug 30, 2024

Hello Jeff,
I am happy to read that your trip went well and you were in good hands during your visits !!
Sorry about the room in Lyon but I am sure that it did not spoil your stay in Lyon !
I would be thrilled to be your travel advisor again next time you come to France !
Best
Nathalie

Mexico City tours
Mexico | Aug 9 - Aug 15, 2024

Y
Yoon C.
San Jose, CA | Reviewed on Aug 26, 2024
We had a great experience with all our guides; they were knowledgeable and friendly. However, our food tour could have focused more on the food rather than the history. Despite this, the guides were excellent. It would have been more convenient to stay in Pueblo and Cholula instead of making the 2-3 hour drive back and forth in a day. Additionally, the transportation to and from the airport could have been better. While the pickup at the airport was pleasant, the ride back was a bit cramped... Read more

We had a great experience with all our guides; they were knowledgeable and friendly. However, our food tour could have focused more on the food rather than the history. Despite this, the guides were excellent.

It would have been more convenient to stay in Pueblo and Cholula instead of making the 2-3 hour drive back and forth in a day. Additionally, the transportation to and from the airport could have been better. While the pickup at the airport was pleasant, the ride back was a bit cramped with three passengers and three pieces of luggage in a Prius.

Overall, it was a good trip, but a few adjustments could have made it even better.

Hotel Review
Casa Decu
Mexico City

We arrived super early at 4 am. The hotel had the room we were going to stay in for the rest of our trip available, but they wouldn’t let us check in early without charging us for an entire night, even though the room was sitting empty and their early check-in policy starts at 8 am. This left a bad taste in our mouths. It took the front desk person an hour or so to get approval from her boss to let us into the room we were going to stay in. We were super annoyed because we were charged for an entire night and had to wait around for approval.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleaning agents that were used to clean the room gave us headache. Needed to air out the room for hours.
Activity Reviews
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

Our guide made this trip enjoyable. Pamela was so knowledgeable!

Quality of Experience
Guides, Drivers and Staff
Transport
a bigger car
Walking tour of the historic center of Puebla
Walking tour of the historic center of Puebla
Puebla

Our guide Lupita was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico

Lupita was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Mar and Fenne were fabulous to work with, ver...
Norway | Aug 2 - Aug 7, 2024

Lenna
Lenna P.
Newark, NJ | Reviewed on Aug 26, 2024
Mar and Fenne were fabulous to work with, very communicative and the itineraries were just perfect! Read more

Mar and Fenne were fabulous to work with, very communicative and the itineraries were just perfect!

Hotel Reviews
Hotell Bondeheimen
Oslo

The location of this hotel is amazing! Close enough to city center to do it all but just out of the way enough to not be too noisy. The staff was lovely and the rooms were fine

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Flåmsbrygga Hotel
Flåm

This hotel was just lovely. The rooms were better then I expected the views were unparalleled and the food options were quite good - especially the ice cream!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Bristol
Bergen

This was a very nice hotel in a great location. One word of warning to others - while there are elevators, we still had to go up some stairs to get to our rooms. Not that good for someone like me who packed too much!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Luggage Transfer Service
Luggage Transfer Service
Norway

This was a super smart and very necessary service offered. I would highly recommend people take advantage of it!

Summer Fjord RIB Safari & Undredal Cheese Tasting
Summer Fjord RIB Safari & Undredal Cheese Tasting
Flåm

This was a highlight of our time in. Way it was a fantastic experience!

Quality of Experience
Guides, Drivers and Staff
The staff was super friendly and knowledgeable of the fjord and all the folksy tales along the way
Transport
Stegastein Viewpoint by Bus
Stegastein Viewpoint by Bus
Norway

This was nice, but to be honest not all that. Probably would have preferred to go on a longer hike. Perfect for folks not interested in hiking

Quality of Experience
Guides, Drivers and Staff
Transport
Food and Culture walk in Bergen
Food and Culture walk in Bergen
Bergen

This was very nice and informative. The whole group was a perfect size and we enjoyed the other people on the tour as well as the tour itself

Quality of Experience
Food
Guides, Drivers and Staff
Ulriken Cable Car
Ulriken Cable Car
Bergen

To tell the truth we ended up going on a funicular to a closer mountain instead of the cable car - it was too far away. But the concept was the same and very much a fantastic thing to do!

Quality of Experience
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Sep 12, 2024

Dear Lenna,
Thank you so much for taking the time to share this detailed feedback with us!
We’re thrilled to hear that the itinerary was just what you were looking for :))
It was a pleasure working with you, and we’re glad it all went smoothly.
If you ever plan another journey, we'd love to welcome you back and work with you again in the future!
Thanks once again for choosing us!
My very best,
Mar

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.