Kimkim Trip Reviews

4.8
Based on 21,468 ratings
Read 21,468 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had an absolutely wonderful time in Spain ...
Spain | Sep 22 - Oct 8, 2025

L
Lorena B.
Corona, CA | Reviewed on Oct 10, 2025
We had an absolutely wonderful time in Spain and Portugal! Thank you Marta and Raquel for your dedication to service and attention to all the specifics involved with my itinerary. Our trip ran smoothly and seamlessly. It was comforting to know that the kimkim team was available to us 24/7 throughout our entire trip. The centrally-located hotels, tours, guides and transportation were spot on. Thank you for taking good care of us. We definitely will be coming back to kimkim for our next... Read more

We had an absolutely wonderful time in Spain and Portugal! Thank you Marta and Raquel for your dedication to service and attention to all the specifics involved with my itinerary. Our trip ran smoothly and seamlessly. It was comforting to know that the kimkim team was available to us 24/7 throughout our entire trip. The centrally-located hotels, tours, guides and transportation were spot on. Thank you for taking good care of us. We definitely will be coming back to kimkim for our next adventure!

Hotel Reviews
Grande Hotel do Porto
Porto

The hotel was so elegant and absolutely beautiful! The staff was friendly and the breakfast was excellent!!

Authenticity & Character
It was so beautiful, spacious and elegantly decorated
Location
It was centrally-located and walking distance to everything!
Staff
They were very helpful and attentive
Cleanliness & Comfort
The beds and pillows were very, very comfortable
Lisboa Prata Boutique Hotel
Lisboa

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
Having two windows, each with views facing the bustling streets below, made this room special.
Location
It was centrally-located and walking distance to all of the sights.
Staff
Didn't get a name
Cleanliness & Comfort
The room was very clean and comfortable but as a couple, separate twin beds, which could not be rearranged due to the configuration of the room, was unexpected.
Hotel Alcázar
Seville

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The rooftop bar and pool had an amazing view of the city!
Location
It was centrally-located; walking distance to all the sights.
Staff
Everyone was very attentive
Cleanliness & Comfort
The bed was very comfortable
Hotel Palacio de Santa Inés
Granada

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The design of the hotel was unique and roomy
Location
It was across the Alhambra which made it very convenient
Staff
They were very helpful and friendly
Cleanliness & Comfort
Having a second bathroom was a nice plus!
Suites La Posada De Pilar
Córdoba

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and helpful in securing our luggage after check out so we can have a relaxing visit at the Mosque-Cathedral.

Authenticity & Character
The courtyard was especially beautiful and relaxing. The washing machine in the room was a nice touch if we needed it.
Location
It was very convenient; centrally-located
Staff
Didn't catch his name
Cleanliness & Comfort
The bed was very comfortable
Ronda Navarra by Valdesierra
Béjar

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable.

Authenticity & Character
The kitchen was fully stocked will cooking tools and gadgets to create a meal.
Location
Staff
The virtual staff was on top of things; communication, reminders and customer service was readily available.
Cleanliness & Comfort
The apartment was very clean and comfortable
Hotel Meninas
Madrid

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The hotel was beautifully decorated
Location
The hotel was centrally-located; in the middle of all the sights!
Staff
The staff was friendly and helpful
Cleanliness & Comfort
The beds were comfortable
Acta Splendid
Barcelona

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The hotel was beautifully decorated!
Location
Centrally-located; right in the middle of everything!
Staff
They were very friendly and helpful
Cleanliness & Comfort
The beds were very comfy
Activity Reviews
Barcelona Highlights: Montjuïc, Gothic Quarter & Sagrada Familia
Barcelona Highlights: Montjuïc, Gothic Quarter & Sagrada Familia
Barcelona

The Barcelona Highlights tour was fantastic! Our guide, Ramon, was incredibly enthusiastic and made the experience so special. He had so much energy and excitement, it was contagious. He truly loved what he was doing and it showed in the way he guided us.

Explore Lisbon by Electric Tuk-Tuk
Explore Lisbon by Electric Tuk-Tuk
Spain

The guided Tuk-Tuk tour in Lisbon was a great choice, especially with all the hills in the city. It gave us a wonderful overview and made navigating the city on foot later much easier. The Tuk-Tuk took us to all the must-see places, and it was convenient to know how to revisit them afterward.

An Evening of Flamenco
An Evening of Flamenco
Spain

The Flamenco night was a lot of fun. We had front row seats, which was fantastic, as it felt like we were right in the middle of all the action. It was an entertaining and captivating experience.

Exploring Sintra & Cascais:  Palaces, Cliffs & Coastline
Exploring Sintra & Cascais: Palaces, Cliffs & Coastline
Lisbon

Our excursion to Sintra and Pena Palace was made exceptional by our guide, Miguel. He was like a walking encyclopedia and had an impressive depth of knowledge about everything we saw. He answered all our questions and was so informative. It was a pleasure to be guided by someone so well-versed and intelligent.

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Oct 13, 2025

Hola Lori! Thanks so much for taking the time to share the highlights of your special trip to Spain & Portugal 🥰I am glad to know that you had a great time discovering both countries. It was a pleasure working with you on this experience , I will certainly pass your workds onto Marta who will be delighted! Hopefully we get in touch again for future adventures x All the best, Raquel

10 fun filled days in Portugal
Portugal | Sep 29 - Oct 8, 2025

C
Cindi P.
Chicago, IL | Reviewed on Oct 10, 2025
Pedro did a great job putting together the itinerary for our group of 6. All the hotels had fabulous breakfast bar included and staff were helpful with recommendations. Pedro also arranged for our drivers - Carlos & Ricardo and tour guides - Claudia, Ricardo & Catarina who were all wonderful, sharing the history of the cities, culture, landmarks and recommending restaurants. Favorite restaurants - Tasca da Esquina - Lisbon (thx Pedro) and O Bolotas in Coimbra for roast pork sandwich, chips... Read more

Pedro did a great job putting together the itinerary for our group of 6. All the hotels had fabulous breakfast bar included and staff were helpful with recommendations. Pedro also arranged for our drivers - Carlos & Ricardo and tour guides - Claudia, Ricardo & Catarina who were all wonderful, sharing the history of the cities, culture, landmarks and recommending restaurants. Favorite restaurants - Tasca da Esquina - Lisbon (thx Pedro) and O Bolotas in Coimbra for roast pork sandwich, chips & sparkling wine (thx Ricardo). Top notch trip!!

Hotel Reviews
Hotel Cascais Miragem
Cascais

Beautiful location by water

Authenticity & Character
Location
Bit of walk to historic center, but not bad. Amazing spa.
Staff
Cleanliness & Comfort
Eurostars Porto Douro
Porto

Best view of Douro River!

Authenticity & Character
Nice outdoor upper patio
Location
Uphill walk to historic area. But right on river and close to bridge to Gaia.
Staff
Cleanliness & Comfort
Hotel Vincci Liberdade
Lisbon

Best staff, so kind and helpful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 13, 2025

Dear Cindi,
Thank you so much for your wonderful feedback! I am pleased to hear that the itinerary, accommodations, and guided experiences all exceeded your expectations.
We truly appreciate your kind words and look forward to helping you plan another unforgettable trip in the future! :)
Your friend in Portugal - Pedro

I have used Kim Kim twice for planning trips....
Portugal | Sep 26 - Oct 5, 2025

L
Laurie P.
Smyrna, GA | Reviewed on Oct 10, 2025
I have used Kim Kim twice for planning trips. My experience could not have been more different for each trip. The reason is that Kim Kim simply assigns your trip to a local travel agent for each trip. They do little quality control or monitoring or supervising to see if planning or execution of the trip is proceeding well. So it’s the luck of the draw as to whether or not things work out. My first trip to Portugal was spectacular. Our trip was assigned to an agency who carefully listened... Read more

I have used Kim Kim twice for planning trips. My experience could not have been more different for each trip.

The reason is that Kim Kim simply assigns your trip to a local travel agent for each trip. They do little quality control or monitoring or supervising to see if planning or execution of the trip is proceeding well. So it’s the luck of the draw as to whether or not things work out.

My first trip to Portugal was spectacular. Our trip was assigned to an agency who carefully listened to what we wanted to do, found the perfect guide, transportation and accommodations based on what we said we wanted and stayed in touch with us throughout the planning process and the actual trip.

Our second trip to Portugal was assigned by Kim Kim to a different travel agent, located in another country. That trip turned out to be a miserable experience. Among the problems:

1. The transfers provided by that agency were hit and miss. One transfer did not have a child seat as we requested. One transfer didn’t show up at the airport when it was supposed to. One transfer dropped our party off at the wrong hotel, leaving the party to walk in the pouring rain to the correct hotel in the middle of the night. Another transfer was given the wrong address by the travel agent, miles away from the right villa in the Algarve.

2. This travel agent demanded full payment early on in the process but would not turn over travel documents until a few days before the trip. When I finally received the documents (accommodations and transfer details), the booked tours and transfers were still incomplete.

I asked for a preliminary itinerary with details a month before the trip (three months after I had paid for the trip) so that our three families could get together to discuss them. Not only was it not provided, but no one even replied to me from the assigned travel agency. The agent simply ignored me.

3. The travel details provided days before
the trip included very problematic issues. For instance, the details said that often flights that time of year were full and it took longer than an hour to go through customs and immigration. It ALSO said that your transfer companies would not wait longer than an hour and, if that happened, you were on your own. Had I known this way back before I was made to pay the bill in full, I would have foregone the transfers and just gotten Ubers at the airport. What a racket. They make you pay for the transfers then, right before the trip, tell you that you will probably be too late to get the transfers and have to get an Uber anyway.

4. When we experienced the many issues with this trip, often the travel agency was closed and you had to solve the problem yourself.

5. Early in the planning process, I asked for private tours. I got drivers with varying degrees of knowledge. Only one of several was a tour guide with substantial knowledge and information.

I loved Kim Kim after my first trip to Portugal but I will not use them again. Kim Kim’s success is only as good as the random agency they assign you to.

Hotel Review
Vincci Baixa
Lisbon

The hotel was okay but the location in Lisbon was different from the area I initially requested.

Authenticity & Character
Location
Finding us a hotel where I requested the location,
Staff
Cleanliness & Comfort
Activity Reviews
Historic Belém: Landmarks of Portugal’s Age of Discovery
Historic Belém: Landmarks of Portugal’s Age of Discovery
Lisbon

This guide was excellent along with the provided coach.

Quality of Experience
Guides, Drivers and Staff
Transport
Iconic Portugal: Óbidos, Nazaré & Fátima
Iconic Portugal: Óbidos, Nazaré & Fátima
Portugal

The driver/guide knew little about the destinations and left us to ferret out information in each location.

Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Oct 29, 2025
Hi Laurie, Thank you for sharing your feedback. I’d like to address each of your points directly to ensure clarity. 1. Transfer You mentioned experiencing multiple transfer issues; however, according to our records, there was only one instance during your trip. I followed up with the driver, who provided a GPS screenshot confirming that you were dropped off at the correct hotel. While there was a brief pickup delay due to traffic, the transfer was ultimately completed as scheduled. 2.... Read more

Hi Laurie,

Thank you for sharing your feedback. I’d like to address each of your points directly to ensure clarity.

1. Transfer

You mentioned experiencing multiple transfer issues; however, according to our records, there was only one instance during your trip. I followed up with the driver, who provided a GPS screenshot confirming that you were dropped off at the correct hotel. While there was a brief pickup delay due to traffic, the transfer was ultimately completed as scheduled.

2. Travel Documents

You mentioned receiving your travel documents only a few days before departure. According to our Kimkim chat history, which you can review yourself, all documents were sent two weeks prior to your trip on 12 Sep for your trip departing on 26 Sep. At no time did I request early payment; my intention was to recommend confirming the deposit promptly so that I could secure two vehicles or a mini-bus, which in high season can be in limited supply.
Throughout the planning process, I ensured that all itinerary notes were consistently updated in Kimkim to maintain transparency and clarity.
Regarding the two-day gap in communication in mid-August, this coincided with a national holiday in Spain. As soon as I returned on Monday, I personally called you so that you felt fully supported and to review your itinerary, which was already complete and accurate.
3. Driver Waiting Time

Our travel documents state that, in some cases, drivers can only wait up to 1 hour at the airport after your flight lands. It explains that our drivers are not public taxi drivers; they are chauffeurs who often have multiple assignments per day. If the driver does not have another scheduled transfer, he will wait off course. However, during your trip, this was never an issue; even though your flight was delayed, the driver was notified and picked you up, and the transfer was completed.

4 In-country communication

You mentioned feeling frustrated because you preferred to have one person to contact during your trip. Our travel documents explain how to contact us during your trip. This includes an emergency number available 24/7, which you did not use during your trip. In addition, it is explained that we use instant messaging through the Trip Plan App, which is monitored by our team, so there is always somebody available to help you. This is a more realistic and efficient system than having a single person available 24/7 every day of the week. When you reached out to us via chat with questions, you received a timely response.

5. Trip Planning and Expectations

From the beginning, you requested a highly personalized itinerary for your family, with special attention to your grandchildren’s needs. Each modification was reviewed and confirmed with you to ensure the experience reflected your preferences. You emphasized wanting transportation rather than guided tours, and our drivers (who are not guides) and guides adapted accordingly to honor that request.
Our drivers also told us that some family disagreements created tension, which at times led to last-minute itinerary changes. Even in those situations, our drivers went above and beyond—offering small gestures for the children and adjusting pickup times to support your family’s comfort. All excursions and arrangements were carried out as planned, and our Kimkim chat conversation confirms consistent communication and support throughout.
While I understand and respect your perspective, some of the concerns you mentioned do not align with the documented communication or supplier confirmations. Our goal is always to provide an exceptional, attentive travel experience, and I hope this clarification helps reflect the care and commitment our team has dedicated to your trip.
Thank you again for sharing your feedback.
Respectively
Giorgia

Great first experience that really took the stress out of traveling!
Italy | Oct 1 - Oct 9, 2025

S
Stacey G.
Houston, TX, USA | Reviewed on Oct 10, 2025
This was my first experience with KimKim and we would definitely use them for our next trip as well as refer them to our friends. Chiara did a great job of getting to know us and what our interests are; she created a plan that catered to our needs and interests. She is based in Italy which was a bonus! We spent 4 days in Rome and 4 days in Tuscany. During our trip, we had give different tour guides. Lea, who gave us a tour through Vatican City, was great. Her knowledge and excitement... Read more

This was my first experience with KimKim and we would definitely use them for our next trip as well as refer them to our friends. Chiara did a great job of getting to know us and what our interests are; she created a plan that catered to our needs and interests. She is based in Italy which was a bonus! We spent 4 days in Rome and 4 days in Tuscany. During our trip, we had give different tour guides. Lea, who gave us a tour through Vatican City, was great. Her knowledge and excitement of art history really shined through during the tour. Francesca helped up eat our way through Rome. We learned so much about the not only the food but the history of city. Our tour of the Colosseum was terrific! Our only mistake was to tackle Vatican City and the Colosseum in one day. Do these on two separate days! In Florence, Stefan gave us a great walking tour of the city that ended with seeing the statue of David. We now have a much greater appreciation for the architecture and history of the city. The last day trip was a small group tour of three wineries. Chiristine and her colleagues were fun and informative. This was such a fun day; we not only had great wine and food, we met fun travelers from all over! KimKim arranged for the purchase of tour tickets, train tickets, hotel stays, and private transportation. We completely underestimated how many tourists are in each city so having all of these things prearranged for us was very much appreciated. In addition to all of the arrangements, Chiara provided us with a list of great restaurants to try in each city. Lastly, KimKim sends you reminders each day of what to expect the following day that included links to tickets and locations to meet our guides. They were also very quick to respond during the trip with any clarification questions. All around, this was a great experience!

Local specialist: Chiara Stefani
Chiara
Chiara Stefani
Local specialist in Italy | Replied on Oct 14, 2025

Dear Stacey,
Thank you so much for your thoughtful and detailed review!
We’re delighted to hear you had such a great experience. Attention to detail is something we truly care about, so it means a lot to know that everything ran smoothly for you. We’re also proud to receive such kind words about our trusted partners.
We can’t wait to welcome you back to Italy!
Arrivederci from all of us at the Storywalking team!

Beautiful Croatia. …so many memories
Croatia | Sep 30 - Oct 8, 2025

Patti
Patti Z.
Seattle, WA | Reviewed on Oct 10, 2025
From the very beginning in Zagreb, to the end in Cavtat, every detail was perfection. Our guide in Zagreb , Josipa was outstanding. Our driver Matej who picked us up in the airport , and also drove us to medvedgard castle was on time and very professional. Our guide Mario for Plitvice Lakes was very knowledgeable and easy to work with. He also had a lot of information about Zadar and Trojir. Our split guide , Pero, was great also! The cooking class was great! All of our hotels were... Read more

From the very beginning in Zagreb, to the end in Cavtat, every detail was perfection. Our guide in Zagreb , Josipa was outstanding. Our driver Matej who picked us up in the airport , and also drove us to medvedgard castle was on time and very professional. Our guide Mario for Plitvice Lakes was very knowledgeable and easy to work with. He also had a lot of information about Zadar and Trojir. Our split guide , Pero, was great also! The cooking class was great! All of our hotels were terrific! Thanks to Robbi for choosing great accommodations. The only complaint we have is that we had rain one day!!! But we made it work and we know that is no one’s fault. I would highly recommend using Robbi as a travel agent and your guide. His portion included a great trip to Ston and oyster tasting. Thank you again for everything!!!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Oct 15, 2025

Hi Patti,

Thank you very much for your nice words, very much appreciated! We work with quite a small number of trusted people, and glad to hear you liked it all!
It was a pleasure meeting you and showing you around. Your positive energy keeps us motivated to stay at our best every day.
THANK YOU.

Best

Robi

Toscana
Italy | Oct 1 - Oct 8, 2025

B
Brica W.
Mequon, WI | Reviewed on Oct 10, 2025
We absolutely loved both places we stayed in Tuscany. They were magical! We loved all of our activities and drivers (except one grumpy one after our bike tour.) Read more

We absolutely loved both places we stayed in Tuscany. They were magical! We loved all of our activities and drivers (except one grumpy one after our bike tour.)

Hotel Reviews
Relais Le Clarisse Rome
Rome

The staff is wonderful. The room was very small and an odd set up. We didn’t LOVE the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean
Boutique Villa Liberty - Depandance Hotel - Borgo Capitano Collection - Albergo diffuso
San Quirico d'Orcia

If you want to feel like royalty, stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Romitorio di Serelle
Barberino di Val d'Elsa

The views, accommodations and food are unparalleled.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A True Taste of Tuscany: Olive Oil & Wine Tasting
A True Taste of Tuscany: Olive Oil & Wine Tasting
Italy

we were both so surprised how much we enjoyed this activity and just how much we learned on it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vincenzo is an absolutely amazing driver and went above and beyond to chat with us, answer questions, and educate us. He was always very, very concerned about our comfort level etc..
 Tuscany by E-Bike Through Chianti’s Heart: From Radda to Volpaia
Tuscany by E-Bike Through Chianti’s Heart: From Radda to Volpaia
Italy

This was probably our least favorite activity. We biked 40 Km which we absolutely were not expecting. And since it was in sienna, it was almost all on gravel roads. There were portions of it where we were truly off Roading uphill in the gravel, thank goodness the two of us are in decent shape and very coordinated. I honestly don’t think the average person would’ve been able to do this. The lunch we ended up having was absolutely beautiful and breathtaking and we will remember that forever! When I have done a bike tours in the past, there was a lot more scenery involved, and I was disappointed in that part of this

Quality of Experience
Food
The place where we stopped for lunch is a place we will remember for the rest of our lives
Guides, Drivers and Staff
our guide Sarah was absolutely delightful. And our driver on the way there was also very very friendly. But the one that picked us up was Cleary annoyed because he was told to be there at 2:30 when the bikes were actually ended at three but we ended up all finishing at 3:30. He did not hide his annoyance at all
Transport
Please see above review of driver
Tuscan Cooking Class in a Countryside Estate
Tuscan Cooking Class in a Countryside Estate
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Oct 22, 2025

Hi Brica! Thank you so much for your thoughtful review of your Italy trip! I’m thrilled to hear that you absolutely loved your stays in Tuscany, calling them “magical” brings a big smile to my face :) Also, thank you so much for your helpful feedback about the e-bike tour. We’ll keep refining these details to make sure everyone has a comfortable and well-paced experience! Best regards, Bea.

We had an amazing trip to Peru!
Peru | Sep 13 - Sep 27, 2025

G'nee
G'nee A.
Chicago, IL | Reviewed on Oct 10, 2025
We had an amazing trip to Peru. The KimKim team planned an adventure that touched on many different activities including a food tour in Lima, a Hacienda luncheon in the Sacred Valley, 4 wheeling to salt mines, the rainbow mountains, a luxury train ride to Punta, a boat trip to the floating villages with a luncheon at a private residence. Then, there was the Inca Trail hike which was both challenging and amazing with a culminating visit to Machu Picchu. We were impacted by altitude and could... Read more

We had an amazing trip to Peru. The KimKim team planned an adventure that touched on many different activities including a food tour in Lima, a Hacienda luncheon in the Sacred Valley, 4 wheeling to salt mines, the rainbow mountains, a luxury train ride to Punta, a boat trip to the floating villages with a luncheon at a private residence. Then, there was the Inca Trail hike which was both challenging and amazing with a culminating visit to Machu Picchu. We were impacted by altitude and could have benefitted by an additional day acclimating so that should be a consideration for anyone visiting Peru. And this is an early to bed, early to rise trip as most of the tours start early to beat the traffic and because some locations take longer to get to than the distance implies. Our hotels, particularly in the smaller towns, were quaint with impeccable service. Guides were generally knowledgeable and easy to understand. Everything went pretty smoothly; pickups were as scheduled and there was a lot of coordination between our guides and our drivers. Highly recommended!

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Oct 23, 2025

Hi G'nee,
I truly appreciate that you and Alison both took the time to share your reviews—it means a lot. 😊
I’m so happy to hear you had such a great trip to Peru! It sounds like you both had some amazing experiences—from the food tour and the Sacred Valley to the Inca Trail and Machu Picchu.
Warmly,
Liz

Korea
South Korea | Sep 29 - Oct 3, 2025

M
Melanie M.
United Kingdom | Reviewed on Oct 10, 2025
We did a Seoul City tour with Lisa Choi! We learned a tremendous amount of Korea history which helped the rest of the trip. Then we toured Suwon with Sophia. This was a great chance to get out of Seoul and see more. Our trip to the night markets was fun and delicious with Yoon. Thanks so much Jessica! We got information in time but I would have loved to have had it a week in advance. Read more

We did a Seoul City tour with Lisa Choi! We learned a tremendous amount of Korea history which helped the rest of the trip. Then we toured Suwon with Sophia. This was a great chance to get out of Seoul and see more. Our trip to the night markets was fun and delicious with Yoon. Thanks so much Jessica! We got information in time but I would have loved to have had it a week in advance.

Activity Reviews
Taste the Night: Seoul’s Ultimate Street Food Adventure
Taste the Night: Seoul’s Ultimate Street Food Adventure
Seoul

We arrived late and our guide was very kind to include us fully. Yoon was terrific!

Quality of Experience
Guides, Drivers and Staff
Transport
Korean Folk Village and Suwon Hwaseong Fortress Tour
Korean Folk Village and Suwon Hwaseong Fortress Tour
South Korea

This is was a good way to get out of Seoul and learn more history. Suwon had more outdoor space for us!

Quality of Experience
Guides, Drivers and Staff
Transport
Seoul City Sightseeing Tour Including Gyeongbokgung Palace, N Seoul Tower, and Namsangol Hanok Village (Join in)
Seoul City Sightseeing Tour Including Gyeongbokgung Palace, N Seoul Tower, and Namsangol Hanok Village (Join in)
Seoul

A great way to learn Korean culture and history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Oct 21, 2025

Hi Melanie 🙇‍♀️

Thank you so much for your feedback! I’m delighted to hear that you enjoyed your tours with Lisa, Sophia, and Yoon, and that they helped enrich your experience in Korea. I also appreciate your note regarding the timing of the information and will ensure future details are provided earlier to help with your planning.

It was a pleasure assisting you, and I hope to help you explore more destinations in the future!

Warm regards,
Jessica

Excellent hotel choices and great drivers.
Norway | Aug 28 - Sep 13, 2025

Bob
Bob M.
San Jose, CA | Reviewed on Oct 09, 2025
The planning process with Anders was great. The hotels selected in each city were in the best locations. The rooms we were given often were not top rate and when I asked for a different room, e.g., with a view or a larger room, upon checking our booking the hotels were unable to accomodate us. Our driver in Norway, Lene, was fantastic. She planned our days well and went out of her way to help the Hernas members of our threesome find their ancestral home towns. All of our other drivers and... Read more

The planning process with Anders was great. The hotels selected in each city were in the best locations. The rooms we were given often were not top rate and when I asked for a different room, e.g., with a view or a larger room, upon checking our booking the hotels were unable to accomodate us. Our driver in Norway, Lene, was fantastic. She planned our days well and went out of her way to help the Hernas members of our threesome find their ancestral home towns. All of our other drivers and guides were top flight. Our only issue was that it took several tries to convince Anders that only Deborah and I were travelling to Finland. Even when he finally adjusted the room bookings, he did not adjust other reservations like the ferry to Estonia. Fenne straightened things out while we were there.

Hotel Review
Scandic Grand Central Helsinki
Helsinki

Great location in the heart of the city. Our room was tiny, the only one of the floor that had a former office divided into two rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Helsinki To Tallinn Private Day Trip with Old Town Tour & City Sightseeing
Helsinki To Tallinn Private Day Trip with Old Town Tour & City Sightseeing
Helsinki

Tallinn was wonderful. It has a great old walled city with lots to see. Our guide was very knowledgeable about it and made it a fun day.

Quality of Experience
Guides, Drivers and Staff
Transport
Porvoo Private Tour with Helsinki Highlights
Porvoo Private Tour with Helsinki Highlights
Helsinki

This was a highlight tour while we were in Finland. Porvoo is a quaint waterfront city with an old shopping district. We also enjoyed the Sibelius monument and the rock church in Helsinki. Our guide, George, was very knowledgeable and kept us entertained the whole day. The only reservation we had was that he insisted on telling us about sauna even after we told him we have one in our home in California. I didn't need to be sold on sauna.

Quality of Experience
Guides, Drivers and Staff
Transport
Geirangerfjord Cruise
Geirangerfjord Cruise
Geiranger

The Fjord itself is spectacular and the cruise well paced to allow you to enjoy the waterfalls and other sights.

Quality of Experience
Guides, Drivers and Staff
Transport
Geiranger Skywalk Visit
Geiranger Skywalk Visit
Geiranger

The trip to get there takes you out of your way to the fjord itself. The view from there is spectacular overall, but the Geiranger Fjord is but a speck in the distance.

Quality of Experience
Guides, Drivers and Staff
Transport
Cider Tasting with Food Pairing
Cider Tasting with Food Pairing
Norway

Although I was a bit skeptical about this going into it, the experience was really fun. The owner walked us through a tasting of ciders and then paired them excellent food choices. I was not a cider drinker before this, but I have gained a whole new appreciation for the genre.

Quality of Experience
Food
Guides, Drivers and Staff
Mostraumen Fjord Cruise
Mostraumen Fjord Cruise
Bergen

This was not a worthwhile cruise in our view.

Oslo Private Driver for a Day
Oslo Private Driver for a Day
Oslo

Lene was fantastic, not just this day but for the whole time we were with her in Norway. On this day, she exerted her "site location" skills from the movie industry to help locate the villages where Deborah and Pat's ancestors once lived.

Quality of Experience
Guides, Drivers and Staff
Lene!
Transport
Local specialist: Anders Westlund
Anders
Anders Westlund
Local specialist in Kristiansand | Replied on Oct 13, 2025

Hi Bob,

Thank you so much for your thoughtful feedback! I’m really glad to hear you enjoyed your trip through Norway and Finland — and I couldn’t agree more, Lene is truly fantastic and will be thrilled to hear your kind words.

I’m also happy to hear the cider tasting in Balestrand converted you into a cider fan — that one tends to surprise people! 😊

Wishing you, Deborah, and Pat all the best on your future travels — and if Scandinavia ever calls again, we’d love to help plan your next adventure.

Warm regards,
Anders

We were so pleased with the itinerary Uma pre...
New Zealand | Jul 29 - Aug 9, 2025

Erin
Erin C.
San Jose, CA | Reviewed on Oct 09, 2025
We were so pleased with the itinerary Uma prepared for us and the incredible attention to detail she brought to our experiences. She stayed available to us the whole trip, rescuing me from a customs' mishap, and making on the fly recommendations when one excursion got cancelled due to weather. We felt so cared for and genuinely enjoyed working with her! So much so, that I booked another trip with Kimkim before even embarking on our New Zealand trip! Read more

We were so pleased with the itinerary Uma prepared for us and the incredible attention to detail she brought to our experiences. She stayed available to us the whole trip, rescuing me from a customs' mishap, and making on the fly recommendations when one excursion got cancelled due to weather. We felt so cared for and genuinely enjoyed working with her! So much so, that I booked another trip with Kimkim before even embarking on our New Zealand trip!

Hotel Review
Legacy Te Waunui
Franz Josef

The staff paid such personalized attention to us, and the dining room was always warm and inviting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jetboat Ride to Huka Falls
Jetboat Ride to Huka Falls
Taupō

My four year old daughter and I loved this!!! My son... not so much ;-) Definitely fast, you'll definitely get wet!

Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

Our tour guide was so funny and engaging with my kids!

Enjoy the panoramic view of Auckland from Sky Tower
Enjoy the panoramic view of Auckland from Sky Tower
Auckland

Not for the faint of heart! Gorgeous views

Wētā Workshop Unleashed
Wētā Workshop Unleashed
Auckland

My kids were so invested in the miniature mountain and castle, and loved the final movie experience.

Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Oct 09, 2025

Dear Erin,

Thank you so much for your kind words, photos and the review. I absolutely enjoyed assisting you during your New Zealand Holiday.

Please keep in touch. I would be delighted to see you, Adie & Emma again in our beautiful country.

Warm regards,
Uma

Perfect Peru Trip.
Peru | Sep 13 - Sep 27, 2025

A
Agni K.
Chicago, IL | Reviewed on Oct 09, 2025

Perfect trip, very well executed by local team! Highly recommended Kim Kim!

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Oct 13, 2025

Hi Agni,

So happy to hear you had a perfect trip! 😊 Thanks for your kind words and for trusting us to plan your adventure—it means a lot.

Warmly,
Liz

We enjoyed our 19 day Italy trip very much. E...
Italy | Sep 13 - Oct 1, 2025

M
Marianne B.
Los Angeles, CA | Reviewed on Oct 09, 2025

We enjoyed our 19 day Italy trip very much. Everything went very smoothly and we did ALOT!
Our driver Dino in Sorrento area was a standout. Polite, punctual, helpful and friendly. He was also quite informative seeing as he was a driver and not really a guide.

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Oct 17, 2025

Dear Marianne,
I am so pleased to hear that you enjoyed your trip to Italy, that everything went smoothly, and that you experienced so much along the way!
I will certainly pass along your kind words to Dino.
Wishing you all the best and many more wonderful journeys ahead!
Irene

First overseas trip for family of 4 a big success!
France | Sep 28 - Oct 8, 2025

M
Megan B.
Seattle, WA | Reviewed on Oct 09, 2025
Justine was an amazing resource for our family of 4 first international trip to France. She thoughtfully planned a trip catered to our wants and wishes, not just a packaged itinerary. Overall our days were seamless and well thought out. Activities, sight seeing, food, culture and relaxation…she helped us balance them all! I would suggest Kim Kim to others and plan to use them again myself in the future. Read more

Justine was an amazing resource for our family of 4 first international trip to France. She thoughtfully planned a trip catered to our wants and wishes, not just a packaged itinerary. Overall our days were seamless and well thought out. Activities, sight seeing, food, culture and relaxation…she helped us balance them all! I would suggest Kim Kim to others and plan to use them again myself in the future.

Hotel Reviews
La Bastide de Moustiers
Moustiers-Sainte-Marie

There are no words, and certainly 5 stars is not even enough. I could have spent my entire vacation here. Spanish, provential, mountain retreat. We spent just a few days exploring the nearby Verdon Gorge. Despite all its natural beauty the kids would still ask if we could just go back to our amazing hotel room! Space for everyone and beautiful private serene grounds to recharge and relax in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Garden Champs Elysées Paris
Paris

Great home base in Paris. Central location for walking to many sights as well as great food nearby. Excellent petit dejuener on site too. Family apartment provided all the amenities to make it a home away from home; fridge, microwave, tea kettle, coffee, daily water, balcony, and dining table.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rock climbing initiation (2 hours)
Rock climbing initiation (2 hours)
Moustiers-Sainte-Marie

Top favorite activity for both our kids ages 8 and 15. They had climbed very few times, my husband and I never before. But it was catered amazingly well for everyone’s level of climbing. Great day, great view, GREAT guide Christine! Views of gorge are beautiful. Started out very cool in am (jacket!) but warms up when sun is on you climbing. Layers necessary.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Catacombs of Paris
Visit the Catacombs of Paris
Paris

My husband and 15 year old loved this tour. I am claustrophobic and would not have done well (they confirmed that!). FYI

A kayak trip in the Calanques (inlets)
A kayak trip in the Calanques (inlets)
France

One of our 2 5 star activities on our 12 day family trip to France. She’s 8, 15, mom and dad enjoyed 4 hours in the water. Kayaking, snorkeling, beach, caves. steady work paddling for many hours but the beauty was well work it.

Eze & Monaco with Oceanographic Museum Entry
Eze & Monaco with Oceanographic Museum Entry
Nice

Eze is AMAZING! True Provençal French town. So many great views, wonderful shops and casual dining. 2 hours is not nearly enough!! Needed more time here and less at the oceanographic museum.

Seine Cruise with Commentary
Seine Cruise with Commentary
Paris

The cruise is nice, but we preferred many of our guided toured over this. Gives a good overview of the lay of parts of Paris. Line proved much shorter near lunch hour than the popular evening cruise with very long lines.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Justine Edelin
Justine
Justine Edelin
Local specialist in Arnas | Replied on Oct 10, 2025

Hi Megan,

Thank you so much for sharing this wonderful review!
It was truly a pleasure helping you plan your first international family trip — I’m so glad to hear it was a great experience.

I had a feeling you'd fall in love with La Bastide de Moustiers — it's such a special place!

Thanks again for placing your trust in Kimkim. We’d love to help you with your next adventure whenever you're ready.

Au revoir and all the best,
Justine

Pedro did an excellent job setting up, coordi...
Portugal | Sep 29 - Oct 8, 2025

Craig
Craig P.
Wauwatosa, WI | Reviewed on Oct 09, 2025

Pedro did an excellent job setting up, coordinating and communicating details about our Portugal Trip.

The airport transportation, the various tours and the transportation to/from the various locations we visited were all executed flawlessly. In addition the restaurant and activity suggestions were very helpful.

The tour guides (Claudia, Ricardo & Catarina) and main drivers (Carlos & Ricardo) that Pedro hired all did a fantastic job.

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 10, 2025

Hello Craig,
Thank you so much for your kind words and wonderful feedback! I am super happy to know that everything went smoothly throughout your trip.
It was a pleasure helping to plan your visit, and I truly appreciate your recognition of the team’s efforts. We always strive to provide a seamless and memorable experience, and it’s great to know we succeeded.
Wishing you many more fantastic travels ahead, and I hope to welcome you back to Portugal in the future!
Your friend in Portugal - Pedro

Well Organized and Enjoyable
Scotland | Sep 24 - Oct 2, 2025

Barbara
Barbara R.
Ashburn, VA | Reviewed on Oct 09, 2025
Our trip went smoothly overall and all of our accommodations and private guides were exceptional. Shawna did a fabulous private tour of Old Town Edinburgh with us. She recommended a wonderful place to eat in Old Town and we ended up eating there again on our last day when we returned to Edinburgh for our flight home the next day. We had an issue with Ian, our driver (son of Brian of BW taxis) on our transfer to Inverness from Portree-he didn't seem to know where he was supposed to take us... Read more

Our trip went smoothly overall and all of our accommodations and private guides were exceptional. Shawna did a fabulous private tour of Old Town Edinburgh with us. She recommended a wonderful place to eat in Old Town and we ended up eating there again on our last day when we returned to Edinburgh for our flight home the next day.

We had an issue with Ian, our driver (son of Brian of BW taxis) on our transfer to Inverness from Portree-he didn't seem to know where he was supposed to take us and insisted that he had let you know that he could not do Culloden, Cairngorms and Clava Cairns on the same day ; I let Kateryna know and she fixed the issues promptly (on a Sunday!) and arranged for a driver on Monday who was outstanding (Jim). He and Kateryna made sure that we were able to do the activities that we were supposed to do on Sunday even though it made a very long day for both Jim and ourselves. (It was almost dark and we were the only ones left when we left the Culloden battlefield!) If the driver on Sunday had followed the itinerary we would have been able to see all the places on our itinerary before it became so late. I would suggest that you do not use ian again. Constantine, our driver from Edinburgh to Loch Lomond was very accommodating - he stopped at Balloch Castle and took us into Luss. Our driver from Loch Lomond to Portree (Eri) was also great. The driver who picked us up at the airport did not meet us in the airport as we expected but sent me a WhatsApp video of where we should go to find him. We weren't able to follow his directions very well and he had to come and find us after all. I understand that he was not supposed to leave his car in the place that he had parked but this disconcerted us as it was the first thing we encountered upon our arrival.

Kateryna's suggested activities were perfect for us! We were able to see a lot in the 9 days that we were there. We ended up doing the Mary King's Close tour on the last day that we were in Edinburgh which was not something that we booked with you. It really was a spectacular 9 days. The only other thing I want to mention (I've mentioned this to Kateryna) is that we have used agencies for several other international trips in the past and we have always been able to view a detailed list of expenses for drivers, hotels and excursions. I'm not sure why you do not wish to make this information available to your travelers but my husband prefers this transparency. Even though Kateryna did a wonderful job for us, he would be hesitant to use your services in the future for this reason.

Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Oct 20, 2025
Dear Barbara, Thank you so much for your wonderful review — it truly warmed my heart to read it. I’m so happy to know that your trip went so well overall and that you loved the experiences, guides, and hotels we arranged together. It’s especially lovely to hear that Shawna made such a great impression and that you enjoyed her recommendation enough to go back on your last day - that really says it all! I’m so glad your nine days in Scotland turned into such a beautiful adventure. I also want... Read more

Dear Barbara,

Thank you so much for your wonderful review — it truly warmed my heart to read it. I’m so happy to know that your trip went so well overall and that you loved the experiences, guides, and hotels we arranged together. It’s especially lovely to hear that Shawna made such a great impression and that you enjoyed her recommendation enough to go back on your last day - that really says it all! I’m so glad your nine days in Scotland turned into such a beautiful adventure.

I also want to sincerely thank you for your thoughtful and constructive feedback about the driving arrangements. I completely understand how those moments could have been unsettling, especially at the start of your journey, and I truly appreciate your patience as we worked through things. I’m delighted that Jim was able to step in and make sure you didn’t miss out on any of your planned experiences, even if it made for a long day. Your comments about Ian and the arrival pickup are very valuable, and I want you to know that we’ve taken them very seriously. We will definitely not be working with Ian again, and I’ve already spoken directly with our airport transfer provider, who assured me that such a situation will never happen in the future.

As for your note about pricing transparency, thank you for mentioning it so kindly. As I explained earlier, this is connected to the NDAs we sign with our local providers - we receive special contracted rates that differ from public market prices, and the system we use is designed to protect those agreements. That’s why we can’t display a full itemized breakdown.

The process of improving our services must be continuous, and it’s only through thoughtful feedback like yours that we can keep refining and striving to meet our guests’ expectations.

Thank you again from the bottom of my heart for your trust, your warmth, and your time in sharing these reflections. It was a true pleasure to plan your trip, Barbara.

Warmest wishes,
Kate

An exciting 12-day adventure in Greece!
Greece | Sep 25 - Oct 6, 2025

Firoz
Firoz M.
Canada | Reviewed on Oct 09, 2025
An exciting 12-day adventure in Greece! Back safely from our trip for 4 of us to Greece through Kim Kim with Siena as our planner & coordinator. Overall a wonderful experience despite a couple of challenges that we dealt with. Excellent selection of hotel locations and all tour guides allocated were superb! The trip plan was well designed to meet our needs although a key change was necessary due to rough seas. All transfers were well coordinated and executed. Our group travelled into... Read more

An exciting 12-day adventure in Greece!

Back safely from our trip for 4 of us to Greece through Kim Kim with Siena as our planner & coordinator.

Overall a wonderful experience despite a couple of challenges that we dealt with. Excellent selection of hotel locations and all tour guides allocated were superb! The trip plan was well designed to meet our needs although a key change was necessary due to rough seas. All transfers were well coordinated and executed.

Our group travelled into Athens, Milos, Santorini , Naxos and then back to Athens. Was a perfect blend of experiences!

Phil Mohamed

Hotel Reviews
Avra Hotel
Rafina, Attica

Hotel location is 20 min to the airport with low traffic. The airport shuttle was effective but If you're short on time I don't recommend staying here.

Authenticity & Character
Location
On the sea view zone but useless if you're arriving in the dark and leaving early morning.
Staff
Night staff appeared to be tired or frustrated.
Cleanliness & Comfort
Liana Beach Hotel & Spa
Naxos

Perfect location on the second best beach in Naxos! Was really nice to walk the beach and lounge on the comfortable chairs. One improvement could be the wasp and bee control in the open snack/buffet area as it was almost impossible to enjoy our breakfast outdoors!

Authenticity & Character
Buffet BF could be improved but was nice to have on the front facing beach location.
Location
On the 2km beach which was great.
Staff
Friendly and service oriented staff mad our stay very pleasant.
Cleanliness & Comfort
Sole d'oro Luxury Suites
Santorini

Great location within walking distance to the shopping and restaurant district. Very quaint!

Authenticity & Character
Great modern design - but i recommend booking the upgraded suites with private hot tubs.
Location
Short walk to the nearby shops & restaurants.
Staff
Cleanliness & Comfort
Artemis Seaside Resort
Paleochori, Milos

Great location on the beach ! With overall modern design and individual pool tub with rooms.

Authenticity & Character
Location
Walking on the beach was special!
Staff
Cleanliness & Comfort
Room design was superb
Ivis 4 Boutique Hotel
Athens

Extremely well located in the heart of the core in Athens - easy walking distance to so much!

Authenticity & Character
Boutique hotel with great service and breakfast inclusive.
Location
In the core and walking distance to so much
Cleanliness & Comfort
Activity Reviews
Self Guided Beach Time in Naxos
Self Guided Beach Time in Naxos
Naxos

Free to do and plan as you want. Feel free to rent a small car or ATV if you're feeling adventurous.

Quality of Experience
Old Town Food Walk
Old Town Food Walk
Naxos

Very informative and excellent choice for guide

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fira Food & Views Walking Tour
Fira Food & Views Walking Tour
Santorini

Excellent guide - very informative

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Caldera Catamaran Cruise
Sunset Caldera Catamaran Cruise
Santorini

We did NOT do this activity

Quality of Experience
we did NOT do this activity
Food
Guides, Drivers and Staff
Transport
Private Island Villages & Akrotiri Day Trip
Private Island Villages & Akrotiri Day Trip
Santorini

Excellent tour guide

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset & Wine Tasting Experience
Sunset & Wine Tasting Experience
Santorini

Wonderful experience for 3 wineries and local snacks/food.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Sailing Cruise with Lunch
Full-Day Sailing Cruise with Lunch
Milos

9 hours makes for a long trek on the Catamaran especially if the seas are rough. Overall a great experience with lunch and 3 stops for swimming or snorkeling!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Self-Guided Beach Time
Self-Guided Beach Time
Milos

Time was limited and without a rental vehicle you can't do much

Quality of Experience
Self-Guided Local Markets Visit
Self-Guided Local Markets Visit
Athens

No comments as we did not have much time to enjoy this

Quality of Experience
Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens

Excellent experience and tour guide very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked 30 min from hotel location
Self-Guided Lycabettus Hill Visit
Self-Guided Lycabettus Hill Visit
Athens

Excellent experience but be prepared to walk uphill and around.

Quality of Experience
Tour guide was excellent
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 15, 2025

Thank you for your detailed review, Firoz! It's great to know the hotel choices, guides, and overall itinerary worked well for you. Your thoughtful feedback on each hotel and activity is incredibly valuable and will help us continue to improve.

Diana and her team were terrific.
Portugal | Oct 2 - Oct 8, 2025

Janet
Janet L.
France | Reviewed on Oct 09, 2025
We really enjoyed our trip and all the arrangements. Favorite things: The walking tours, Ricardo our Porto driver, our Porto hotel, the football match, and the ebike experience. The restaurant suggestions were very good. Diana and team helped us make some last minute adjustments which we appreciated and they were super organized reminding us every evening about the details of the day ahead. Read more

We really enjoyed our trip and all the arrangements. Favorite things: The walking tours, Ricardo our Porto driver, our Porto hotel, the football match, and the ebike experience. The restaurant suggestions were very good. Diana and team helped us make some last minute adjustments which we appreciated and they were super organized reminding us every evening about the details of the day ahead.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon

This hotel is nicely located near key sites and shopping. The staff was wonderful. We had a junior suite (Room 610), which was a king bed with a sitting room. Very nice! We enjoyed the breakfast and all day coffee and water. The only reason I'm not giving 5 stars is the hotel is a bit dated in its furnishings. So the facility is 4 star but the experience was 5 star.

Authenticity & Character
V. Nice older hotel
Location
Staff
Cleanliness & Comfort
Condes de Azevedo Palace
Porto

We loved our apartment style room in this historic hotel. The staff was great and the furnishings very beautiful. We discovered the stunning rear garden too late to use it but it is lovely! The location of the hotel was very convenient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
To Eat Suggestion: Cervejaria Trindade
To Eat Suggestion: Cervejaria Trindade
Lisbon

We enjoyed this restaurant, but on another night we went to Barrio do Avillez - Pateo for dinner and we liked that quite a bit more. The vibe was more fun.

Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

We went to Sintra on a spectacular day and the palace is incredible. We had skip the line tickets which was great, but you are really just skipping the entrance line, not the main line that snakes throughout the palace rooms. Its a very congested experience. We walked over to the Moors castle and enjoyed that. We then - with some struggling - found the walking path down to the town and ate at the perfect restaurant for a late lunch: Tascantiga. The food was delicous and we were lucky enough to sit outside at a lovely table. Our improvising made things a little challenging for our driver, who did not seem very happy about our changes in plan.

Quality of Experience
Guides, Drivers and Staff
Transport
the car was very nice! The vans with split seats (vs. bench seats) in the passenger row are much more comfortable!
To Eat Suggestion: Tapabento
To Eat Suggestion: Tapabento
Porto

We loved the vibe of this place and the food too!

Quality of Experience
Guides, Drivers and Staff
Cascais-Sintra Exclusive E-Bike Adventure
Cascais-Sintra Exclusive E-Bike Adventure
Portugal

We had to shorten our ride duration from 3 hours to 2 but our guide (the company owner!) adjusted and was awesome. My husband said he wasn't really looking forward to the bike trip but afterward it was one of his favorite activites. The ride along the beach was spectacular. It was our first time on e-bikes -- they are wonderful and easy!

Quality of Experience
Guides, Drivers and Staff
loved our guide
Transport
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

We were worried this might be a cheesy tourist experience. It definitely is for tourists but it was also very fun and the music and service were great. Our food was also good.

Quality of Experience
Food
Guides, Drivers and Staff
Two-Hour Private Cruise in the Picturesque city of Porto
Two-Hour Private Cruise in the Picturesque city of Porto
Porto
Quality of Experience
It was grey and rainy so unfortunately not the best day for boating.
Guides, Drivers and Staff
The boat and the crew were great - friendly and knowledgeable.
Transport
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto
Quality of Experience
Guides, Drivers and Staff
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Oct 09, 2025

Hi Janet,
Once again, I’m really happy that you chose our home country to celebrate your wedding anniversary. We’re so glad to know that we could contribute to such a special trip, taking care of all the details to make it perfect for you (let’s just forget about the final score of the football match).
We’ll be sure to share your feedback with our guides and drivers. They’ll be so happy to read your kind words as well.
Looking forward to your next trip to Portugal! 😊
Your friend in Portugal - Diana

Active Vacation in Finland
Finland | Sep 29 - Oct 8, 2025

Larry
Larry S.
Chicago, IL | Reviewed on Oct 09, 2025
Lilla did a wonderful job providing guidance along the way. She was genuinely invested in making certain things went well. Some tours were beyond expectations (bog shoeing in Estonia, hiking in Pyhajarvi, rafting in Rovaniemi, sauna tour in Helsinki) others were not what we had hoped. Overall we achieved our objective, having an active vacation and getting to know Finland. Read more

Lilla did a wonderful job providing guidance along the way. She was genuinely invested in making certain things went well. Some tours were beyond expectations (bog shoeing in Estonia, hiking in Pyhajarvi, rafting in Rovaniemi, sauna tour in Helsinki) others were not what we had hoped. Overall we achieved our objective, having an active vacation and getting to know Finland.

Hotel Reviews
Arctic Light Hotel
Rovaniemi

Staff, location, room, and food were all best of your.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kurula's Resort
Pyhätunturi

Restaurant was not open. Nearest food was a two mile walk away. Unreliable taxi service.

Authenticity & Character
Location
Staff
Clerk provided us breakfast items from local store. Not great food, but we didn’t starve.
Cleanliness & Comfort
Gorgeous room
Overnight Train

A wonderful experience and comfortable nights sleep.

Cleanliness & Comfort
Cru Hotel
Tallinn

Excellent location. Restaurant was wonderful and staff was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Home Hotel Jugend
Helsinki

They charged 20 Euros for early check in. Rooms were quite small for two travelers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Korouoma Canyon & Auttiköngäs Waterfalls Adventure
Korouoma Canyon & Auttiköngäs Waterfalls Adventure
Rovaniemi

Guides were very personable and knowledgeable of the area. It was a long drive and a relatively short hike but the nature and conversation made up for this. Cooking sausages over the fire was a bonus.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Too long
Fatbike Trip (Day or Night)
Fatbike Trip (Day or Night)
Rovaniemi

Cold, rainy weather did not stop the tour, thank goodness. Views were limited and our snack was a cold quick one, but what can you do? Guide was very patient and provided us a wonderful experience.

Quality of Experience
Food
Guides, Drivers and Staff
Flexible Northern Lights Hunting
Flexible Northern Lights Hunting
Finland

Driver did everything possible to find lights. Unfortunately they were a no show.

Quality of Experience
No lights, long night of driving
Guides, Drivers and Staff
Transport
Rafting Behind the Arctic Circle
Rafting Behind the Arctic Circle
Rovaniemi

Again, weather wasn’t great, but we made the most of our experience. Guide was very knowledgeable and provided a safe, exciting experience. I would have preferred a longer run than we had(had to drag raft back up river to make additional runs) but we enjoyed the experience. The trip included lunch and a sauna experience which we declined. We expected rafting, not eating or sauna.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Sauna by the Lake and Dinner
Authentic Sauna by the Lake and Dinner
Pyhä

Nice sauna experience and good food, not great. Guide was very accommodating and provided a wonderful, personal experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
From the Deepest Gorge to the Highest Peak Hike
From the Deepest Gorge to the Highest Peak Hike
Pyhä

Amazing experience. Guide was knowledgeable and seemed to enjoy the experience. Weather wasn’t great, but it was not a problem. This was a great hike!

Quality of Experience
Guides, Drivers and Staff
Transport
Evening Canoe Trip
Evening Canoe Trip
Pyhä

Again, not a lot to do at 6:00 when it is dark at 7:30. Weather wasn’t great, but that wasn’t the issue. We should have gone at 4:00 and perhaps canoed on a river or something more fun than a lake.

Quality of Experience
Guides, Drivers and Staff
Transport
Culture of Eastern Lapland Tour
Culture of Eastern Lapland Tour
Pyhä

Not much to hear about. Guide was informative but we wasted our time on this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Tallinn Old Town Walking Tour
Tallinn Old Town Walking Tour
Tallinn

Guide was ok. Seemed he was reading from a script. His mind was elsewhere.

Quality of Experience
Guides, Drivers and Staff
Bogshoe Hiking Tour
Bogshoe Hiking Tour
Tallinn

Amazing. Wonderful experience and knowledgeable guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Helsinki City Walking Tour (2h)
Helsinki City Walking Tour (2h)
Helsinki

Guide was knowledgeable and quite entertaining. I felt we got a good exposure of the Helsinki City Center and history.

Quality of Experience
Guides, Drivers and Staff
Guided Hike in the Archipelago Sea
Guided Hike in the Archipelago Sea
Helsinki

Not much of a hike. (Less than 2 miles). Guide was knowledgeable and provided as much information as possible. Just not much there to see.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Helsinki Sauna Tour
Helsinki Sauna Tour
Helsinki

Guide was informative, and fun to be with. Good balance of cycling and sauna time.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Oct 09, 2025

Thank you so much for sharing your thoughtful feedback! We’re delighted to hear that Lilla’s guidance made your trip smooth and enjoyable, and that several of the experiences - like bog shoeing, hiking, rafting, and the sauna tour - went beyond expectations. We also appreciate your honesty about the tours that didn’t quite meet your hopes; this helps us continue refining our itineraries. Most importantly, we’re glad your journey gave you an active and authentic introduction to Finland.

We loved Berlin, Dresden, Wroclaw and Krakow!
Germany | Sep 11 - Sep 23, 2025

Betsy
Betsy V.
Milwaukee, WI, USA | Reviewed on Oct 09, 2025
All of our hotels were wonderfully located. We could walk or hop onto public transportation to visit everything we wanted to see. Our bicycle tour in Berlin (Berlin on Bike) was wonderful! Although we were mostly on our own, every city tour was interesting and worthwhile: Berlin on Bike (thank you Pete), walking tour in Dresden (thank you Leo), walking tour in Breslau (so sorry to have forgotten our guide's name), and walking tour in Krakow (thank you Chris). Each guide offered insights about... Read more

All of our hotels were wonderfully located. We could walk or hop onto public transportation to visit everything we wanted to see. Our bicycle tour in Berlin (Berlin on Bike) was wonderful! Although we were mostly on our own, every city tour was interesting and worthwhile: Berlin on Bike (thank you Pete), walking tour in Dresden (thank you Leo), walking tour in Breslau (so sorry to have forgotten our guide's name), and walking tour in Krakow (thank you Chris). Each guide offered insights about the city and made sure we were comfortable.

We added Zakopane to our itinerary and enjoyed our time there. Once there, we were surprised to find everything very crowded, including pedestrian streets, hiking trails, and mini buses to various trailheads. We were there on a beautiful fall weekend and it seemed many thousands of local tourists were there as well.

We loved being in every city we toured, but if we had to pick a favorite, it's certainly Krakow!

Hotel Reviews
Hotel H12
Krakow
Location
Such a wonderful location! We could walk in a few minutes to the main square of Krakow. And the view from our room was spectacular , especially at sunset.
Staff
Cleanliness & Comfort
Private Charlet: Dmki Javorina
Zakopane

This is a charming hotel and our room was quite spacious and comfortable, with a large closet, nice bathroom, and desk area. We had specified a west or south facing balcony, hoping to sit it the sun in the late afternoon. We had a covered porch that was shaded and looked out on a parking lot, so although it was a nice space, next time we would be more specific about our intentions. The reception staff, especially Veronica, were helpful. We enjoyed our dinners in the hotel restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Herbal Hotel Wroclaw
Wroclaw

Our room was spacious and perfectly comfortable. The staff at reception spoke excellent English, which helped us, but the people were not especially helpful.

Location
It's a very short walk from the hotel to the lovely Old Town. And, it's very close to a tram that goes directly to the train station. Here's a note - trams and buses are free for everyone over 65, so just hop on!
Staff
Cleanliness & Comfort
Hotel Bilderberg Bellevue Dresden
Dresden

This is a full service hotel with a fabulous location. You can take a tram (#3 or #7) from the train station and be within 2 blocks of the hotel. Once you don't have luggage, it's very easy to take the 5 minute tram ride over the bridge to old town, or walk and take pictures along the way. Our room was comfortable with a table and chairs, and breakfast was just fine.

Location
Hotel Titanic Gendarmenmarkt Berlin
Berlin
Location
Walking distance to Unter den Linden, plus U-bahn and bus stops very nearby.
Staff
Plenty of staff at reception at all times. We needed help to find a store with US - to - Europe adapters, and the desk staff were very helpful.
Cleanliness & Comfort
Activity Reviews
 City Sights and History Guided Walking Tour
City Sights and History Guided Walking Tour
Poland

We had a private walking tour with Chris, a very experienced guide. He was so knowledgeable, and at the same time asked us a lot questions so that we spent our time together in the most useful way.

Quality of Experience
Guides, Drivers and Staff
Chris made sure to to understand what we were interested in learning and seeing.
Guided City Exploration Tour
Guided City Exploration Tour
Breslau

What a perfect introduction to Wroclaw! We loved seeing the sights while learning a bit about the history of the city. Our guide even helped us make a purchase in a convenience store, when the only local currency we had was large bills from an ATM.

Historic Walking Tour of Dresden
Historic Walking Tour of Dresden
Dresden

Our guide was low key and very knowledgeable about his city. The tour group was 12 or so English speakers, and we thought it was time well spent.

Quality of Experience
Guides, Drivers and Staff
Cruising the Elbe River: A Scenic Boat Trip Experience
Cruising the Elbe River: A Scenic Boat Trip Experience
Dresden

What a lovely and relaxing trip! We hustled to get to the boat shortly after checking into our hotel, and it all worked out!

Berlin By Bike
Berlin By Bike
Berlin

Bicycling was the perfect way to tour central Berlin. It would have been intimidating to do this on our own in a strange city, but our tour took us on easy-to-navigate streets and included the highlights we wanted to see. It rained at one point and our tour guide had ponchos for everyone!

Local specialist: Kamilla SR.
Kamilla
Kamilla SR.
Local specialist in Vienna | Replied on Oct 15, 2025
Dear Betsy, Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means a lot to us. I’m delighted to hear that you loved exploring and that the hotels, tours, and guides helped make your journey so enjoyable and memorable. It's been a pleasure helping you put together this trip :) I appreciate your honest feedback about Zakopane as well. It’s true that the area can become very busy during peak weekends, and your insights will help us advise future... Read more

Dear Betsy,

Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means a lot to us. I’m delighted to hear that you loved exploring and that the hotels, tours, and guides helped make your journey so enjoyable and memorable. It's been a pleasure helping you put together this trip :)

I appreciate your honest feedback about Zakopane as well. It’s true that the area can become very busy during peak weekends, and your insights will help us advise future travelers even better. I’m also glad that, despite the crowds, you were able to enjoy the charm of the Tatra Mountains and the warmth of local hospitality.

It’s wonderful to know Krakow was a highlight — it’s such a special city! Thank you again for choosing us to help plan your European adventure. I hope these memories inspire you to explore even more of Central Europe, and I would love to assist you with another journey in the future.

Alles Liebe
Kamilla

Great tips and connections to locals
France | Aug 3 - Aug 9, 2025

Jennifer
Jennifer O.
Parker, CO | Reviewed on Oct 09, 2025
Prior to our trip, we appreciated going over the itinerary with Liz, who had a lot of tips for maximizing our stay. She had ideas for nearly every activity.
The hotel location was excellent!
In country, the local guides were great. We met a new local every day, and each was so kind and tailored the activity to us.
Read more

Prior to our trip, we appreciated going over the itinerary with Liz, who had a lot of tips for maximizing our stay. She had ideas for nearly every activity.
The hotel location was excellent!
In country, the local guides were great. We met a new local every day, and each was so kind and tailored the activity to us.

Hotel Review
Citadines Saint-Germain-des-Prés
Paris

Excellent location, walkable to many museums and historic sites. It’s surrounded by great places to eat. Each room has a small kitchen, so there’s no on-site restaurant. There are complementary beverages and vending machines in the lobby, and there’s a small gym with a few machines and free weights.

Authenticity & Character
Location
Walkable to many popular tourist sites
Staff
Cleanliness & Comfort
Activity Reviews
Private Seine River Cruise
Private Seine River Cruise
Paris

So relaxing! A great way to wind down the day

Quality of Experience
Guides, Drivers and Staff
Transport
Versailles Bike Tour
Versailles Bike Tour
Paris

Our guide was so caring, knowledgeable, and fun! We met him in Versailles and started the day with tasting and shopping in the market for our picnic lunch. After a quick stop at the bike rental shop, we set out for the gardens at a leisurely pace (most of the bikes lacked gears), stopping frequently to check in and explain about the area. After leading the group through the forest and around a pond, he took us through the Grand Trianon, and then let us explore the Petit Trianon and Marie’s Hamlet on our own.

Quality of Experience
Guides, Drivers and Staff
Private Notre-Dame & Sainte-Chapelle Visit  with Priority Access
Private Notre-Dame & Sainte-Chapelle Visit with Priority Access
Paris

Our guide took a perfectly-paced slow tour through Saint Chapelle, pointing out details in the stained glass, the architecture, and changes through its history

Quality of Experience
Guides, Drivers and Staff
Louvre Quest for Teens
Louvre Quest for Teens
Paris

Excellent way to see the highlights, as the Louvre is vast

Quality of Experience
Guides, Drivers and Staff
Private French Revolution Walking Tour For All Ages
Private French Revolution Walking Tour For All Ages
Paris

Our guide gave us an excellent overview of the city, not just the Revolution.

Arc de Triomphe - Self-guided Tour (tickets only)
Arc de Triomphe - Self-guided Tour (tickets only)
Paris

Amazing view from an iconic place

Self-Guided Champs-Elysées Discovery Walk
Self-Guided Champs-Elysées Discovery Walk
Paris

Lots to see, ranging from gardens to shopping

Quality of Experience
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Oct 09, 2025
Thank you so much for sharing your experience—we're absolutely thrilled to hear how much you enjoyed your time in Paris! It was a pleasure working with you to craft an itinerary that matched your interests, and I am delighted to know my tips helped you make the most of your stay. We’re especially glad to hear that the hotel location worked well for you and that each day brought meaningful connections with our local guides. It’s wonderful that you felt the activities were tailored to you—our... Read more

Thank you so much for sharing your experience—we're absolutely thrilled to hear how much you enjoyed your time in Paris! It was a pleasure working with you to craft an itinerary that matched your interests, and I am delighted to know my tips helped you make the most of your stay.

We’re especially glad to hear that the hotel location worked well for you and that each day brought meaningful connections with our local guides. It’s wonderful that you felt the activities were tailored to you—our goal is always to create authentic, personalized experiences that leave lasting memories.

From the relaxing Seine River cruise to the immersive Versailles bike tour and the insightful walks through Parisian history, it sounds like you truly embraced the spirit of the city. Thank you again for traveling with us and for taking the time to share such thoughtful feedback. We hope to help you plan another unforgettable journey soon!
Liz, Greg and Dili and the rest of the France kimkim team!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.