Kimkim Trip Reviews

4.8
Based on 11,493 ratings
Read 11,493 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Don't hesitate to book your Galapagaos adventure through kimkim with Alvaro.
Galapagos Islands | Dec 24 - Jan 5, 2024

Janine
Janine Z.
San Carlos, CA | Reviewed on Jan 07, 2024
This was a big trip for our family of four -- myself, my husband and our two daughters, age 9 and 12. Galapagos isn't an easy place to get to from the U.S. with the multiple flights and the overnight in the mainland. I had no idea how to go about planning all of this and found it all a bit intimidating. Thank goodness I found kimkim and Alvaro our trip planner. I had never used a service like this. But now I don't think I will ever plan a trip alone again. Customizing a trip with Alvaro ahead... Read more

This was a big trip for our family of four -- myself, my husband and our two daughters, age 9 and 12. Galapagos isn't an easy place to get to from the U.S. with the multiple flights and the overnight in the mainland. I had no idea how to go about planning all of this and found it all a bit intimidating. Thank goodness I found kimkim and Alvaro our trip planner. I had never used a service like this. But now I don't think I will ever plan a trip alone again. Customizing a trip with Alvaro ahead of time (with multiple back-and-forth versions of the itinerary) and then having all the guides meeting us along the way and all the decisions made beforehand made the trip so much less stressful. In fact, it wasn't stressful at all! I could just enjoy each experience, each day, each hotel, and not have to worry about anything. Alvaro was immediately responsive on whatsapp text throughout the trip. Note: I have traveled widely. I don't think I've ever been anywhere with people as kind as the Ecuadorians. Not once in two weeks did someone try to upsell me anything. Everyone just generally wanted to be helpful and to make sure we had a good time and enjoyed this incredible opportunity to be with the animals. Our local guides, in particular, Edison in San Cristobal and Julio (unparalleled in my view) in Isabella, were incredible. We miss them!

Hotel Reviews
Wyndham Guayaquil, Puerto Santa Ana
Guayaquil

Great hotel to overnight at on way to and way back from the Galapagos.

Location
10 minutes from the airport and right on the promenade with restaurants and access to the cool 444 steps to the light tower.
Staff
So friendly. We forgot a pair of pants and they held them for us for our return.
Cleanliness & Comfort
Very clean.
Golden Bay Galapagos – Specialty Boutique Hotel
Puerto Baquerizo Moreno, San Cristóbal

Our favorite hotel of the trip.

Location
Easy to walk everywhere.
Staff
Cleanliness & Comfort
Blu Galapagos Sustainable Waterfront Lodge
Puerto Ayora

This hotel is interesting because it is built into the mangroves. You can easily walk to the main strip or to the Darwin Center. And it is quieter because it isn't in the center of the action, which I liked. But I didn't really love that there wasn't really a great place for us to hang out. There's the tiny area where they serve breakfast with one couch and two chairs where you can see all the marine animals right there. And there's a little area on the upper level with a hammock. But not much more. The breakfast isn't terrific here but it is adequate. No amenities. Was our least favorite of the hotels. Much preferred Golden Bay in San Cristobal and The Albermarle in Isabella (which was beachfront and had a pool and a nice area to hang out for the kids.) Unsure if there are better options on the waterfront for families.

Activity Reviews
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

Snorkeling at La Loberia kicked off our trip and it was amazing.

Quality of Experience
Guides, Drivers and Staff
We loved Edison our guide!
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

Great activity. The snorkel is the best part.

Puerto Villamil Stand-Up Paddle Boarding
Puerto Villamil Stand-Up Paddle Boarding
Puerto Villamil

This was our least favorite activity of the trip. I think we booked it instead of the volcano because I didn't think my kids would be up for a long, hot hike around the crater. But note this is not a chill SUP like the photo shows. You should have some SUP experience for this two-hour SUP into a strong current. Ended up kayaking with the girls.

Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

We had seen so much good marine wildlife in San Cristobal and Isabella that this kayak was a bit of a letdown. But we really, really enjoyed snorkeling with the marine iguanas in an adjacent area. My husband was ecstatic at this part. (Rare to get to be in the water with the swimming iguanas.) And the big beach is gorgeous.

Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

This is a complicated one to review. It is three hours on a boat there and three hours on a boat back and you have to leave at 5:45 a.m. This is really to get to see the scenery and a chance to see the penguins. (But if you go to Isabela Island you see more penguins.) I was anxious about the boat because we did an activity called San Cristobal 360 with the roughest boat ride of our lives. This boat ride, like Alvaro assured me, was nothing like that. It was relaxing and we were able to pass the time resting, sleeping and enjoying the boat. The crew was great and the chef even prepared omelettes for us when we didn't want the fish they were serving. My husband had an amazing experience swimming with a penguin that he said was the highlight of the trip for him -- even with three scuba dives and endless other snorkels.

Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora

This was a trip highlight. We loved walking around the ranch and seeing the giant tortoises. Lunch was amazing too.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jan 08, 2024
Hello my dear Janine, Your family's trip to the Galapagos seems like an adventure of a lifetime! Traveling there can be quite a logistical puzzle, especially for a family. Your mention of the Ecuadorians' kindness resonates deeply. Experiencing genuine warmth and helpfulness while exploring a new place is something truly special. I will convey Edison and Julio—your especial thoughts, missing them after you've left just shows how impactful their contributions were to your journey! Thanks... Read more

Hello my dear Janine,

Your family's trip to the Galapagos seems like an adventure of a lifetime! Traveling there can be quite a logistical puzzle, especially for a family.

Your mention of the Ecuadorians' kindness resonates deeply. Experiencing genuine warmth and helpfulness while exploring a new place is something truly special. I will convey Edison and Julio—your especial thoughts, missing them after you've left just shows how impactful their contributions were to your journey!

Thanks for sharing such an enriching travel experience—it's invaluable feedback for both the service and the outstanding guides. Here's to more amazing adventures for your family in the future!

Hugs,
Alvaro

Hello Johanna did a great job of pulling toge...
Peru | Dec 25 - Jan 4, 2024

K
Karthik V.
Tampa, FL | Reviewed on Jan 07, 2024
Hello Johanna did a great job of pulling together our amazing trip to Peru and the Galapagos. There were some small snafus in terms of timings but overall it was a great time. We would definitely go again. Our local guides were amazing and we learnt so much from our experience. Read more

Hello Johanna did a great job of pulling together our amazing trip to Peru and the Galapagos. There were some small snafus in terms of timings but overall it was a great time. We would definitely go again. Our local guides were amazing and we learnt so much from our experience.

Hotel Reviews
JW Marriott El Convento Cusco
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mapi by Inkaterra
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Solymar
Galápagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Iguana Crossing Boutique Hotel
Galápagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The rooms facing the ocean are gorgeous. But the internet leaves a lot to be desired. But that’s the Galapagos for you. ❤️
Activity Reviews
Puerto Villamil: Day 2
Puerto Villamil: Day 2
Isla Isabela
Quality of Experience
Guides, Drivers and Staff
Transport
 Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fly to Santa Cruz Island & Tour Charles Darwin Station
Fly to Santa Cruz Island & Tour Charles Darwin Station
Peru

The tortoises are just amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Puerto Villamil: Day 1
Puerto Villamil: Day 1
Isla Isabela

This was ok would have been good to know that this was a hike tour in high heat. Would Likely not have done as heat intolerance

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on Jan 09, 2024

Hi Karthik and Sonu,
It was great to help you plan another trip for your family. We're glad to hear your overall trip was great. Will be sharing some of your feedback with my team to ensure better trips in the future.

We hope to assist you again in your future travels!
Johanna

Great trip to Kerala
India | Dec 28 - Jan 5, 2024

M
Michael F.
United Kingdom | Reviewed on Jan 07, 2024

Mostly great
Couple of the hotels were a little short of what we wanted but given I chose them , then no fault of agent
Everything was smooth
Transport was good and the two main drivers we used very courteous and safe and reliable
Communication with agent via WhatsApp was also very good although difficult when away from
WiFi

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Jan 20, 2024

Dear Michael,
Many thanks for taking out time and review your recent tour to South of India. I am pleased to hear that you have enjoyed the trip and are happy with our services.

I look forward to welcoming you again to explore another part of India,

Warm Regards,

Ravi

Original Tours is a solid 5 stars-Said was al...
Morocco | Dec 24 - Jan 1, 2024

Brad
Brad O.
Ashburn, VA | Reviewed on Jan 07, 2024
Original Tours is a solid 5 stars-Said was always available through WhatsApp and he replied quickly -
Make sure you have WhatsApp installed on you phone before you leave your country
Below are my thoughts, not my wife's
Our driver Soukaina was incredible. She stopped whenever we asked to take pictures, or to get honey, or for the view. She was always on time and checked in with us to make sure everything was fine at the Riads we stayed in. Her laugh is infectious, and she alone gets 10...
Read more

Original Tours is a solid 5 stars-Said was always available through WhatsApp and he replied quickly -
Make sure you have WhatsApp installed on you phone before you leave your country
Below are my thoughts, not my wife's
Our driver Soukaina was incredible. She stopped whenever we asked to take pictures, or to get honey, or for the view. She was always on time and checked in with us to make sure everything was fine at the Riads we stayed in. Her laugh is infectious, and she alone gets 10 stars for being the only women driver in Morocco
Hanan- our tour guide in Marrakesh, 5 stars, was informative, friendly and was easy to have discussions about current and past Morocco. Walking thought the Palace she explained in details the family structure at the time of the Palace first resident. We met another group that had her as a guide and they too spoke highly of her
Mahomed, our Fez guide, 0 stars. He took us to a rug dealer, which we did not ask for. after some time there I told him we are done look at the carpets. Instead of him moving on, he said "you don't need to buy, just look", he then proceed to inform us how the shop could ship the carpet home. He took us to places that gave him a cut if we purchase anything. Though out the tour he would point out certain things but not really go into detail, and was not easy to have a discussion with. I could fill a page on this tour guide.

Hotel Dar Mounir - 5 stars - good location everything worked in the room
Riad Ghita - 4 stars, due to a draft coming in though the winder that the heater could not compete with, TV was broken. Host was wonderful, her breakfast and dinners were stunning
Tiziri Luxury Camp-5 stars- host were incredible. only recommendation is drive to the camp, take the camel to the sunset. 2 hours on the camel is 1.5 hours too much.
Riad Ksar Ighnda-3 stars only because it is in the middle of no-where and seemed pricey for what they offered
Palais Sebban 5 stars mostly due to the New Years Eve Party. The host was making sure people were dancing and having fun. The staff were dancing and having as much fun as the guest. I applaud the host that she included everyone at the party, which had a fire dancer, belly dancer, magician and a all women group that got the part going. Not to mention releasing doves at the beginning.

Local specialist: Abdellatif Benaissa
Abdellatif
Abdellatif Benaissa
Local specialist in Marrakesh | Replied on Jan 08, 2024
Hi Brad, Thank you immensely for taking the time to share your comprehensive feedback about your recent adventure with Original Tours. It's truly heartening to hear about your positive experiences and insights during your journey through Morocco. It's wonderful to hear that Soukaina, your driver, went above and beyond to ensure your comfort and satisfaction throughout the trip. Her flexibility in accommodating your stops and her dedication to making your journey memorable speak volumes... Read more

Hi Brad,

Thank you immensely for taking the time to share your comprehensive feedback about your recent adventure with Original Tours. It's truly heartening to hear about your positive experiences and insights during your journey through Morocco.

It's wonderful to hear that Soukaina, your driver, went above and beyond to ensure your comfort and satisfaction throughout the trip. Her flexibility in accommodating your stops and her dedication to making your journey memorable speak volumes about our team's commitment to exceptional service. We're incredibly proud to have such a dedicated and skilled professional on our team.

Hanan, your guide in Marrakesh, received high praise for her informative and engaging approach. It's heartening to know that her expertise and passion for sharing insights about Moroccan culture enhanced your visit. We're thrilled that her dedication to providing a memorable experience was reflected in your encounter.

However, we regret to learn about your disappointing experience with Mohammed, your guide in Fez. We deeply apologize for the less-than-ideal tour and the inconvenience caused by his approach. Rest assured, we will take immediate steps to address this matter internally and ensure such occurrences are rectified to maintain our high standards of service.

Regarding your accommodation experiences, we're pleased to note the positive feedback for Hotel Dar Mounir, Riad Ghita, Tiziri Luxury Camp, and Palais Sebban. Your detailed insights into the amenities and experiences at each location are invaluable for us to continue improving our offerings and services.

We appreciate your constructive feedback regarding Riad Ksar Ighnda. We take your comments seriously and will assess ways to enhance the guest experience at this location.

Once again, we express our deepest gratitude for sharing your thoughts with us. Your feedback is immensely valuable in our commitment to delivering exceptional experiences, and we hope to have the opportunity to welcome you back for an even more fulfilling adventure in the future.

Warm regards,
Abdel

Valuable advice from someone who knows!
England | Dec 24 - Jan 6, 2024

Lora
Lora D.
Coney Island, NY | Reviewed on Jan 07, 2024
Rachel designed an incredible trip for me, my husband, and my 6 year old son. She provided great advice on what to do and what to avoid. (For example, she told us not to take the train from Edinburgh to London, as it wasn’t the experience we thought it would be.) I would certainly use her again to plan another trip. Read more

Rachel designed an incredible trip for me, my husband, and my 6 year old son. She provided great advice on what to do and what to avoid. (For example, she told us not to take the train from Edinburgh to London, as it wasn’t the experience we thought it would be.) I would certainly use her again to plan another trip.

Hotel Reviews
Cameron House
Alexandria

Absolutely perfect- sets the bar high for all other hotels. The Cameron House helped create magical Christmas memories for me and my family.

Authenticity & Character
Friendly staff, beautiful facilities.
Location
Staff
Incredibly helpful.
Cleanliness & Comfort
Hotel du Vin & Bistro Edinburgh
Edinburgh
The Hoxton, Southwark
London
Location
Kingsmills Hotel
Inverness

This hotel was okay, but clearly overwhelmed for the holidays. Also, the “heated” pool was not heated and was very cold. Don’t think I’d stay here again.

Activity Review
Mountain Safari
England

Didn’t love this- the guide seemed to be in a rush to be done with us. The scenery wasn’t that great and we didn’t see any animals, so we would skip this next time

Local specialist: Rachel Long

15 day trip to Thailand
Thailand | Dec 23 - Jan 6, 2024

Ash
Ash R.
Flowing Wells, AZ | Reviewed on Jan 07, 2024
Just returned from a 15 day trip to Thailand. Our local specialist Kelly did a fantastic job planning this for us. She was very responsive, always available during the trip and very accommodating of the last minute changes we had.
We visited Bangkok, Khao Sok and Phuket. The local guides at all 3 places did a great job. They were friendly and informative. We had transportation and support every step of the way.
The only negative, which was a small blip in a 15 day trip, was the Phi Phi...
Read more

Just returned from a 15 day trip to Thailand. Our local specialist Kelly did a fantastic job planning this for us. She was very responsive, always available during the trip and very accommodating of the last minute changes we had.
We visited Bangkok, Khao Sok and Phuket. The local guides at all 3 places did a great job. They were friendly and informative. We had transportation and support every step of the way.
The only negative, which was a small blip in a 15 day trip, was the Phi Phi Island excursion in Phuket. Our request for the entire trip was private tours but this one was not and the excursion itself was not worth it.
We provided feedback to Kelly and she was very understanding. Following this we checked on another excursion we had scheduled and when we realized it was also a large group tour we decided to cancel. Kelly was able to help us cancel and get a full reimbursement even though it was last minute. Her support was truly appreciated and made this just a small blip in our vacation.
We highly recommend KimKim and Kelly. We will be using them again in the future.

Hotel Reviews
Banyan Tree Bangkok
Authenticity & Character
Several restaurants had local Thai food.
Location
The views from the rooftop bar is amazing. It’s close to the malls.
Staff
Friendly, helpful and responsive staff in all our interactions from front desk, restaurant, room service and housekeeping
Cleanliness & Comfort
Clean bedroom and bathroom. Turn down service was appreciated. We loved that they changed the incense and diffuser fragrance in the room every day. They also gave us little samplers of their aromatherapy products which was a nice touch.
500Rai Floating Resort
Surat Thani

This by far has been the best hotel we’ve stayed in all our travels. From the boat ride to access the resort, the hikes, canoeing and swimming options right from the room to the authentic dining, every bit was fantastic.

Authenticity & Character
Since it’s only accessible by boat, it is perfect to disconnect. And that is stated clearly in the common area - Disconnect to Reconnect
Location
Peaceful and serene. It’s in the middle of a large lake and the views are jaw dropping
Staff
Friendly and happy staff. It was nice to see this especially in such an isolated location
Cleanliness & Comfort
The shower did not drain but considering this is a remote floating resort we had no complaints.
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Jan 09, 2024
Hi Ash, I'm delighted to hear that you've safely returned from your 15-day adventure in Thailand. Thank you for taking the time to share your feedback with us. I'm thrilled to know that your overall experience was positive and that my planning and support met your expectations. It's always our goal to provide seamless and enjoyable travel experiences, and I'm glad to hear that the local guides and transportation arrangements contributed to the success of your trip. I'm sorry to hear about... Read more

Hi Ash,

I'm delighted to hear that you've safely returned from your 15-day adventure in Thailand. Thank you for taking the time to share your feedback with us.

I'm thrilled to know that your overall experience was positive and that my planning and support met your expectations. It's always our goal to provide seamless and enjoyable travel experiences, and I'm glad to hear that the local guides and transportation arrangements contributed to the success of your trip.

I'm sorry to hear about the small hiccup with the Phi Phi Island excursion not aligning with your preference for private tours.I appreciate your constructive feedback, and we tried our best to assist promptly in addressing the issue, including facilitating the cancellation of another group tour.

Your recommendation means a lot to us, and we're honored to have been part of your journey. When you're ready for your next adventure, we'll be here to assist you with the same dedication and enthusiasm.

Thank you again for choosing KimKim, and we look forward to helping you plan your future travels.

Best wishes,
Kelly

Vietnam and Cambodia - Family of 3
Vietnam | Dec 26 - Jan 6, 2024

V
Victor N.
San Diego, CA | Reviewed on Jan 07, 2024

Hien was our tour organizer and helped us design the perfect balance of sights and activities including Hanoi, Halong Bay, Hoi An, and Siem Reap. Very nice hotels, smooth transfers, and knowledgeable guides. Learned a lot about the history, culture, and day to day lives of Vietnamese and Cambodian people, including a lot of nature, historic temple ruins, some hands on experiences at small farms and communities, shows, and delicious cuisine. She also checked in by WhatsApp daily to confirm everything was running smoothly. Highly recommended if you want to maximize your travel experience!

Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 16, 2024

Dear Victor,

Thank you so much for sharing your experience. We are so glad to know that you have enjoyed your trip to Vietnam and Cambodia with your family and that everything went smoothly. It was a big pleasure for us to organize your holiday. Thank you again for trusting our company, and we hope to see you again!

With my best regards,
Hien

Louise commitment to have a memorable trip in...
New Zealand | Dec 18 - Dec 30, 2023

A
Adina T.
the United Arab Emirates | Reviewed on Jan 07, 2024
Louise commitment to have a memorable trip in this amazing country was excellent. She done a great job booking all transportation which was my main concern. Very prompt in answering all my questions and requests. Well-deserved five stars!
Few feedback and recommendations:
- I had doubts about motels accommodations but seams that the motel 59 on Cron street at Franz Joseph was much better than Heartland hotel in Queenstown regarding facilities.
- At Franz Joseph, due to weather conditions,...
Read more

Louise commitment to have a memorable trip in this amazing country was excellent. She done a great job booking all transportation which was my main concern. Very prompt in answering all my questions and requests. Well-deserved five stars!
Few feedback and recommendations:
- I had doubts about motels accommodations but seams that the motel 59 on Cron street at Franz Joseph was much better than Heartland hotel in Queenstown regarding facilities.
- At Franz Joseph, due to weather conditions, my heli trip was cancelled but I manage to find a driver to take me to Okarito. Was a great trip, see the beach and do the Trig walk, great views. I recommend having this option for the case another tourist facing same situation.
- The tour with Gray Line from Franz Joseph to Queenstown was split between two drivers. That was fine as was no need to transfer baggage, but the second driver was driving very fast and unsafe, even I mentioned to him that is driving very fast for a big bus he continues to do so. I was very uncomfortable and thinking even to make an official complain.
- At Milford Sound, thanks to the guide from RealNZ - Alisja, I could have a flight back to Queenstown. My wish was to have a helicopter tour on this trip, but the flight with the small plane and great pilot going around on top of the mountains can't describe how wonderful have been. :) RealNZ is a top class Tours Company! Five stars from me :)
- The tours with Cheeky Kiwi and Cheeky Kea were great, good drivers, funny and share information about areas we were passing.
- As a conclusion, the tours companies should give drivers enough time for the trips, their clients are tourists and want to stop more often in places of interest to make photos and enjoy the views.

My top two experiences are flying over the mountains and Mitai Maori cultural history experience.

As an overview I can say I had an amazing time. I'll share my experience with family and friends and hopefully I can come again.

Thank you Louise and thank you Kim Kim!

Adina Tutu.

Hotel Reviews
Bella Vista Christchurch
Christchurch
58 On Cron

Great hotel, big room, very clean, kitchen with all you need.

Location
Only 5 minutes walk from center but quite and great view of the mountains.
Staff
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua
Location
Staff
Cleanliness & Comfort
Sudima
Christchurch
Location
Staff
Cleanliness & Comfort
Nesuto Stadium Auckland
Auckland
Location
Staff
Cleanliness & Comfort
Activity Reviews
TSS Earnslaw Farm Tour & Dinner
TSS Earnslaw Farm Tour & Dinner
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milford Sound Coach/Cruise/Coach inc lunch ex ZQN
Milford Sound Coach/Cruise/Coach inc lunch ex ZQN
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Real Rotorua - Thermal Path Tour
Real Rotorua - Thermal Path Tour
Rotorua
Quality of Experience
Rotorua to Auckland, Hobbiton
Rotorua to Auckland, Hobbiton
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Depart New Zealand
Depart New Zealand
New Zealand
Quality of Experience
Transport
Glacier Valley Shuttle
Glacier Valley Shuttle
Franz Josef Glacier
Quality of Experience
Mitai Maori Village
Mitai Maori Village
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Queenstown on Your Own
Explore Queenstown on Your Own
Queenstown (NZ)
Local specialist: Louise Hodge
Louise
Louise Hodge
Local specialist in Wānaka, New Zealand | Replied on Jan 07, 2024

Kia ora Adina,

Thank you so much for your lovely and detailed review! It is so great to hear you made some wonderful memories while visiting Aotearoa. All of your feedback has been taken on board, and I appreciate the time you have taken to let us know about your experiences.

All the best for the New Year, and if you ever need any help with future travel plans to this side of the world, you know where to find us!

Ngā mihi nui,

Louise Hodge

I can't recommend enough that you use Travel 12 to assist with your travel to Greece
Greece | Jul 30 - Aug 11, 2023

Robert
Robert M.
Ogden, UT | Reviewed on Jan 07, 2024
Irene Lappa and her team at Travel 12 were absolutely phenomenal. We don't generally use travel agents, generally choosing to plan trips ourselves, but I couldn't be happier with our decision to work with Tavel 12. They put together an amazing itinerary. Wee did things, and stayed at hotels we never would have found on our own. They were there to support us during the entirety of the trip, including helping us reschedule and navigate changes to the wether. Thier on the trip support was at the... Read more

Irene Lappa and her team at Travel 12 were absolutely phenomenal. We don't generally use travel agents, generally choosing to plan trips ourselves, but I couldn't be happier with our decision to work with Tavel 12. They put together an amazing itinerary. Wee did things, and stayed at hotels we never would have found on our own. They were there to support us during the entirety of the trip, including helping us reschedule and navigate changes to the wether. Thier on the trip support was at the same high, I would say unexpectedly high, level as their help planning the trip. Aside from the amazing locations and activities they meticulously found for us based on our preferences, one of our favorite parts of using this travel agency was never having to find a way to get to our destinations. No matter where we were, there was always a vehicle waiting to take us where we needed to go. We saw many another traveler spending lots of time trying to coordinate travel arrangements and we were so incredibly thankful we didn't have to worry about that at all. If you are going to Greece, I couldn't recommend more highly that you choose to work with Travel 12.

Activity Reviews
Rethymno Food Tour
Rethymno Food Tour
Rethymno

Outstanding tour guide, this was our favorite tour of our two week trip to Greece!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Vineyard Picnic Experience
The Vineyard Picnic Experience
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Jan 10, 2024

Dear Robert and Megan,
Wow, what a review! Thank you so much for your kind words!
I am more than happy to hear that you enjoyed your trip and I thank you once again for your trust!
I hope I will have the pleasure of working with you again for your next trip to Greece or Italy.
Happy and Prosperous New Year!
Irene

Well organized, active trip snorkeling, hiking and tubing
Colombia | Dec 19 - Dec 28, 2023

M
Miriam M.
San Mateo, CA | Reviewed on Jan 07, 2024
The trip was very well organized. All the guides and drivers showed up when they were supposed to. The guides were all very knowledgeable and personable. We spent the most time with Andres for our Playa Tayrona National Park portion of the trip. He was a great person to work with, fun, knowledgeable and polite and well organized. We had a great day hiking with him in the Park and another great day with him tubing down the Don Diego River. Our private boat trip through the Rosario Islands to... Read more

The trip was very well organized. All the guides and drivers showed up when they were supposed to. The guides were all very knowledgeable and personable. We spent the most time with Andres for our Playa Tayrona National Park portion of the trip. He was a great person to work with, fun, knowledgeable and polite and well organized. We had a great day hiking with him in the Park and another great day with him tubing down the Don Diego River. Our private boat trip through the Rosario Islands to snorkel was fantastic!

One aspect of Kim Kim I loved was being able to ask questions of the guide on What's App such as what to bring, when we were going to have lunch, etc. It was like having a personal guide with you all the time at your disposal.

I would highly recommend Wendy and the KIM KIM team for your travels to Colombia.

Local specialist: Wendy Romero
Wendy
Wendy Romero
Local specialist in Santa Marta | Replied on Jan 18, 2024
Miriam! Thank you so much for your wonderful feedback! It warms my heart to know that I was able to positively contribute to your travel experience in Colombia. Hearing that the activities and our guides met or exceeded your expectations truly means a lot to me. I'll be sure to convey your kind words to Andrés and let him know how much you appreciated her company. Once again, thank you for choosing The Colombian Trip for your journey. It was my absolute pleasure to ensure that your trip was... Read more

Miriam! Thank you so much for your wonderful feedback! It warms my heart to know that I was able to positively contribute to your travel experience in Colombia. Hearing that the activities and our guides met or exceeded your expectations truly means a lot to me.

I'll be sure to convey your kind words to Andrés and let him know how much you appreciated her company.

Once again, thank you for choosing The Colombian Trip for your journey. It was my absolute pleasure to ensure that your trip was memorable, and I'm overjoyed that you and your family had a fantastic Christmas time!

Warm regards,
Wendy

Excellent Trip - thank you!
Colombia | Dec 23 - Dec 30, 2023

R
Rory H.
Glenview, IL | Reviewed on Jan 06, 2024
This trip was really wonderful. Margarita was excellent. She was responsive and always able to come up with plans and was extremely accommodating to our preferences and requests. The on-site representatives and drivers were great. They were on time, friendly and easy to communicate with. Of note, Camelo and Andres were absolutely wonderful, going above and beyond. Andres was extremely knowledgeable about the history and facts of Colombia. He treated us like special guests throughout our time... Read more

This trip was really wonderful. Margarita was excellent. She was responsive and always able to come up with plans and was extremely accommodating to our preferences and requests. The on-site representatives and drivers were great. They were on time, friendly and easy to communicate with. Of note, Camelo and Andres were absolutely wonderful, going above and beyond. Andres was extremely knowledgeable about the history and facts of Colombia. He treated us like special guests throughout our time together. The hotels and restaurants that Margarita selected were excellent quality. We'll definitely be using KimKim to plan future travel adventures. Thank you!

Hotel Reviews
Casa Canabal Hotel Boutique
Cartagena de Indias
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Maria Tayrona, a Kali Hotels
Los Naranjos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Don Luis by Faranda Boutique
CARTAGENA

Great location, very nice rooms. Friendly and helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Isla Mucura
Isla Mucura
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Margarita Moreno
Margarita
Margarita Moreno
Local specialist in Bogota | Replied on Jan 14, 2024

Hola Rory!
It's heartwarming to hear your trip was exceptional! I'm thrilled that my personalized attention and our team's efforts enhanced your experience. We'd be delighted to welcome you back to explore more enchanting corners of Colombia. Rest assured, the same love and dedication will accompany you and your family on your next Colombian adventure!
Un Abrazo desde Colombia 🇨🇴
Margarita

Excellent guides in Istanbul, Cappadocia, and Ephesus.
Turkey | Dec 26 - Jan 5, 2024

M
Mike G.
Flagami, FL | Reviewed on Jan 06, 2024

Our guides Volcan and Hattice were superb. History, culture, sightseeing, and cuisine were all very well explained and experienced.

Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Jan 09, 2024

Dear Mike,
Thank you for this wonderful review!
We are very happy to hear you had a positive experience in our beautiful country. Thank you very much for choosing us and for taking the time to write this review.

All best regards on behalf of Trail Travel team,
Berat

Great highlights tour of Turkey - Istanbul, Cappadocia and Ephesus
Turkey | Dec 26 - Jan 5, 2024

Elizabeth
Elizabeth C.
United Kingdom | Reviewed on Jan 06, 2024
We had a fantastic 10 day trip to Turkey seeing the highlights in Istanbul, Cappadocia and Ephesus/Sirince. We loved our guide in Istanbul, Volkan, and the sights were amazing; Hagia Sofia, the Blue Mosque, the Cistern, and the Bosphorous cruise. The hotel in Old Town was excellent! Cappadocia lived up to the hype with the amazing hot air balloon ride, cave frescoes, and exploring the valleys. Staying in a cave hotel was a unique experience! Our guide Hattice was excellent with our son!... Read more

We had a fantastic 10 day trip to Turkey seeing the highlights in Istanbul, Cappadocia and Ephesus/Sirince. We loved our guide in Istanbul, Volkan, and the sights were amazing; Hagia Sofia, the Blue Mosque, the Cistern, and the Bosphorous cruise. The hotel in Old Town was excellent! Cappadocia lived up to the hype with the amazing hot air balloon ride, cave frescoes, and exploring the valleys. Staying in a cave hotel was a unique experience! Our guide Hattice was excellent with our son! Ephesus was amazing and we enjoyed exploring the town of Sirince. The boutique hotel on the hillside over Sirince was so traditional and the restaurant was amazing. We enjoyed the cooking class we did with the chef!

Hotel Reviews
Hagia Sofia Mansions Istanbul, Curio Collection by Hilton
Fatih Istanbul

Absolutely beautiful, great location, fantastic breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nisanyan Houses
Selçuk

Very unique boutique hotel obviously built with love and run by excellent staff. The terrace house was beautiful, and the tower house 3 room was fine, a little small for 3 people. There was a lot of work being done around the property given that it was the off season. Restaurant was amazing and the cooking class was a lot of fun! The hotel is not meant for people who don't like cobblestones or stairs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kale Konak Hotel

Such a unique experience, staff did an excellent job mitigating some cleanliness concerns in one of the rooms, rooms are dark but that is to be expected, hotel facilities are very nice (Turkish bath, terrace). Some minor flaws, nail in the wood on the bed sticking out, dogs were somewhat agressive coming in late at night, dirt from the cave ceiling falling down).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleanliness issues caused by the cave environment
Activity Reviews
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
İstanbul

A must do in Istanbul.

Quality of Experience
Guides, Drivers and Staff
Transport
Whirling Dervish Ceremony at Saruhan Caravansarai
Whirling Dervish Ceremony at Saruhan Caravansarai
Turkey

Very authentic

Quality of Experience
Guides, Drivers and Staff
Hattice was wonderful to keep Connor during the experience.
Transport
Avanos: Discovering the Ceramic Tradition and Light hiking in the Love Valley
Avanos: Discovering the Ceramic Tradition and Light hiking in the Love Valley
Cappadocia

We enjoyed the Ceramics experience; amazing work and it was fun that Connor got to try it. We did not do the hiking in the Love Valley due to timing and physical constraints.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Byzantine + Ottoman Istanbul
Discover Byzantine + Ottoman Istanbul
İstanbul

Excellent overview of Istanbul and you hit the high points of the Old Town!

Quality of Experience
Guides, Drivers and Staff
Volkan was an excellent guide!
Transport
Istanbul Archaeological Museum Tour
Istanbul Archaeological Museum Tour
İstanbul

Surprisingly good for kids.

Quality of Experience
Guides, Drivers and Staff
Transport
Hot Air Balloon Tour at Sunrise
Hot Air Balloon Tour at Sunrise
Cappadocia

Flawless - must do

Quality of Experience
Guides, Drivers and Staff
Transport
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Cappadocia

Beautiful

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Sinasos: The Pearl of the East
Explore Sinasos: The Pearl of the East
Cappadocia

I didn't really find this worthwhile. We only visited the church and it didn't seem particularly special.

Quality of Experience
Guides, Drivers and Staff
Transport
Kaymaklı Underground City
Kaymaklı Underground City
Cappadocia

Amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour on the Bosphorus
Private Boat Tour on the Bosphorus
İstanbul

Very interesting experience and the boat was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Discovering the Ihlara Valley and Light Hiking Along the Melendiz River
Discovering the Ihlara Valley and Light Hiking Along the Melendiz River
Cappadocia

Beautiful and great speed for my in-laws. The stop for pancakes along the river was fun.

Quality of Experience
O
Guides, Drivers and Staff
Transport
Food Tour in Istanbul
Food Tour in Istanbul
İstanbul

Would recommend doing this earlier in the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Ancient City of Ephesus
Explore the Ancient City of Ephesus
Turkey

Can't miss.

Quality of Experience
Guides, Drivers and Staff
Transport
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Cappadocia

Amazing - recommend including visiting the Dark Church in the price

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Pairing Dinner at Revithia Cappadocia
Wine Pairing Dinner at Revithia Cappadocia
Cappadocia

Very nice, only snafu was over who was paying for it, but it was worked out.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Ephesus Archaeological Museum + House of Virgin Mary
Visit to Ephesus Archaeological Museum + House of Virgin Mary
Turkey
Quality of Experience
O
Guides, Drivers and Staff
Transport
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Jan 06, 2024

Dear Elizabeth,
Thank you for this detailed review!
We are very happy to hear you had a positive experience in our beautiful country. Thank you very much for choosing us and for taking the time to write this review - much appreciated. We'll sure take into account all the valuable feedback you provided.
It was also so nice to meet you and your family in person!
All best regards on behalf of Trail Travel team,
Berat

Couple’s Desert tour in Morocco
Morocco | Dec 27 - Dec 31, 2023

L
Lissa S.
Brazil | Reviewed on Jan 06, 2024
My husband and I had a lovely trip in Morroco. We had a private car & driver take us from Marrakesh to Ouarzazate, Dades, Merzouga and Ait Ben Haddou. Everything was very comfortable and we always felt safe, which allowed us to relax and enjoy the sites. Our driver, Hamsa, mas very kind, attentive, timely and friendly, always sharing insights about the region when we asked and made sure we were enjoying our experience. All of our hotels were as pictured and we enjoyed all of our stays, we... Read more

My husband and I had a lovely trip in Morroco. We had a private car & driver take us from Marrakesh to Ouarzazate, Dades, Merzouga and Ait Ben Haddou. Everything was very comfortable and we always felt safe, which allowed us to relax and enjoy the sites. Our driver, Hamsa, mas very kind, attentive, timely and friendly, always sharing insights about the region when we asked and made sure we were enjoying our experience. All of our hotels were as pictured and we enjoyed all of our stays, we especially appreciated the Le Petit Riad in Ouarzazate - the room was very large and dinner and breakfast were delicious!
Booking everything with kimkim made this trip even better! Communication with our travel expert, Hakim, was always delightful, speedy and with all of the rich details we needed to make decisions and book our trip. He was flexible to adapt the trip itinerary to our moving schedule. Once the trip was booked, we did not have to worry about coordinating anything, everything was seamlessly taken care of, we just needed to show up at the airport and everything was easy.

Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jan 06, 2024
Dear Lissa, Thank you so much for your delightful review! We are glad to hear that you and Bruno had a wonderful trip to Morocco. It's heartening to know that your experience from Marrakesh to Ouarzazate, Dades, Merzouga, and Ait Benhaddou was comfortable and enjoyable. We're especially glad to hear about your positive experience with your driver, Hamza. It's fantastic that he was not only kind, attentive, and timely but also shared valuable insights about the region, enhancing your... Read more

Dear Lissa,

Thank you so much for your delightful review!

We are glad to hear that you and Bruno had a wonderful trip to Morocco. It's heartening to know that your experience from Marrakesh to Ouarzazate, Dades, Merzouga, and Ait Benhaddou was comfortable and enjoyable.

We're especially glad to hear about your positive experience with your driver, Hamza. It's fantastic that he was not only kind, attentive, and timely but also shared valuable insights about the region, enhancing your overall journey. We'll be sure to pass on your compliments to him.

It warms our hearts to learn that the accommodations, including Le Petit Riad in Ouarzazate, met your expectations. We're pleased that the room size, as well as the dinner and breakfast, added to the enjoyment of your stay.

Thank you for choosing Kimkim, and we hope to assist you with more unforgettable adventures in the future. If you ever plan another trip, don't hesitate to reach out.

Best,
Hakim

Extremely responsive and helpful planner - guides were also great!
Thailand | Dec 16 - Dec 30, 2023

K
Kathy C.
Austin, TX | Reviewed on Jan 06, 2024

Alex was extremely responsive and helpful in planning our trip, as well as during the trip to help make last minute changes to accommodate things we wanted to add. Our guide T for Vietnam was the best we had all trip - he was extremely knowledgeable about the history and culture, and always went above and beyond to ensure each day was a great experience. The trip overall was a good balance between sightseeing and relaxing, and was a great first experience for both of us in Vietnam and Thailand.

Local specialist: Alex Nguyen
Alex
Alex Nguyen
Local specialist in Hanoi | Replied on Jan 08, 2024

Dear Kathy,
Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam and Thailand. Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks for your kind words about Thien , I will pass him your words. He will be very happy about it.
Thanks again for the review and for being such a great customer.
With my very best regards,
Alex

We had a wonderful trip! Thanks to Lareine fo...
Egypt | Dec 22 - Jan 4, 2024

M
Martin M.
United Kingdom | Reviewed on Jan 06, 2024

We had a wonderful trip! Thanks to Lareine for sorting things out so well and in particular to Ahmed on the Nile Cruise and Khaled in Cairo for a brilliant time. We could not recommend KimKim highly enough!

Local specialist: Lareine El Dakhly
Lareine
Lareine El Dakhly
Local specialist in Cairo | Replied on Jan 09, 2024

Thanks for your feedback Martin, I'm happy to hear that and hoping to welcome you & Yelena again. My regards to Aruna & Jeffery as well :)

Amazing custom trip to Rajasthan
India | Dec 21 - Jan 5, 2024

R
Reka V.
Minneapolis, MN | Reviewed on Jan 06, 2024
We, a family of 4, had an amazing experiences with Kimkim/Active India.
Ravi was our specialist. He amazingly organized a custom trip for us to see the highlights of Rajasthan.
I can't believe how well organized the trip was, not a qlitsch. We really had a VIP experience, that we never experienced before.
Ravi listened to what we wanted and was very quick in putting the trip together.
Airport rep met us at the airport in the middle of the night when we arrived. The driver, Josie was...
Read more

We, a family of 4, had an amazing experiences with Kimkim/Active India.
Ravi was our specialist. He amazingly organized a custom trip for us to see the highlights of Rajasthan.
I can't believe how well organized the trip was, not a qlitsch. We really had a VIP experience, that we never experienced before.
Ravi listened to what we wanted and was very quick in putting the trip together.
Airport rep met us at the airport in the middle of the night when we arrived. The driver, Josie was very nice and drove well, and had good recomandations. Guides were very punctual and knowledgeable and made the whole trip flow great. I would recommend to my friends and family to travel with Active India because it's just a much much better experience than trying to do it on your on, or with a company less experienced. The hotel selection and activities were great, too. Thank you Active India

Hotel Reviews
Hotel Udman Ferns N Petals
New Delhi, Delhi

Good hotel, great breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Mercure Agra
Agra

Very very nice A+

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ramada By Wyndham
Family Friendliness
Vivaana Culture Hotel

Very very nice A+ So cool to sleep in an old Haveli! Awesome courtyard and dinner experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karohi Haveli

Nice room and very nice rooftop with amazing view!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gaj Kesri
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ranbanka Palace
Jodhpur

Very nice courtyard, pool!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarks Exotica Resorts and Camps
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Gulaal
Jaisalmer

Very nice rooftop with amazing view!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Jan 20, 2024
Dear Reka,
Thank you so much for taking out time and share your thoughts about your recent trip to India! We are pleased to hear that your experience in India was wonderful and that you & your family enjoyed every moment of the India Holiday tour. We truly appreciate your kind words and appreciation.
On behalf of the entire Active India team, I thank you for trusting us to organize your family holiday tour in India. We hope you can visit India again in the future and explore even more of... Read more

Dear Reka,
Thank you so much for taking out time and share your thoughts about your recent trip to India! We are pleased to hear that your experience in India was wonderful and that you & your family enjoyed every moment of the India Holiday tour. We truly appreciate your kind words and appreciation.

On behalf of the entire Active India team, I thank you for trusting us to organize your family holiday tour in India.

We hope you can visit India again in the future and explore even more of what our country has to offer. If you decide to do so, please don't hesitate to get in touch with us again.

Warm regards,

Ravi

Sardinia is special - the KimKim team with it's extensive knowledge and expansive team of knowledgable people made the visit even better.
Italy | Dec 27 - Jan 4, 2024

Shannon
Shannon S.
Pinellas Park, FL | Reviewed on Jan 06, 2024
We've traveled many places around the US and the world and have never been to a place, like Sardinia that was more welcoming. The people were kind, helpful, generous and fun! The travel team set up everything from the car... to hotels... to private tours. And someone was always available 24/7 when we had needs or even just questions. It made life so much easier. Read more

We've traveled many places around the US and the world and have never been to a place, like Sardinia that was more welcoming. The people were kind, helpful, generous and fun!

The travel team set up everything from the car... to hotels... to private tours. And someone was always available 24/7 when we had needs or even just questions. It made life so much easier.

Hotel Reviews
Palazzo Doglio
Cagliari

The hotel itself was gorgeous! It was surround by a beautiful courtyard with 5 nice restaurants. Every member of the staff was kind and helpful. The snacks and drinks in the "American Bar" were super.

Authenticity & Character
Location
We arrived quickly from the hotel and were able to unload our bags right at the entrance and the park underneath the hotel. Easy!
Staff
Cleanliness & Comfort
The rooms are large with small balconies that have a great view. The bed and linens are superb and the oversized soaking bathtub was unexpected, but well-loved.
Hotel Carlos V
Alghero
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albergo Diffuso Corte Fiorita
Bosa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tour of Nora
Guided Tour of Nora
Cagliari

The guide was so knowledgable - very patient with all of our questions - and flexilble to adjust the tour to our desires. We learned so much!

Quality of Experience
Guides, Drivers and Staff
Transport
We loved having our own vehicle, but had to get used to finding locations that are not always simple to get to.
Private Food Tour in Cagliari
Private Food Tour in Cagliari
Cagliari

The guide (Rafa) was so kind and so much fun! Sheknew the area and all of the history of the buildings, etc. She communicated well with us (in English) and with the restaraunt staff at each location. She had already made plans for meals and accompanying drinks in advance. This was a super way to see parts of the city at night, while enjoying the people and food/drink.

Quality of Experience
Winery and Cellars Visit & Wine Tasting
Winery and Cellars Visit & Wine Tasting
Italy

We LOVED this tour. The scenery was beautiful. The drive to get their was gorgeous. Plus, add sheep being herded right before us... geese running a squawking along the way... Our host was a real delight, but the specialties of this particulare winery (including the clay pots) are exceptional. Don't skip this because you've done a wine tour before. We had as well - and this was special.

Quality of Experience
Guides, Drivers and Staff
The guide was sweet, smart, well-spoken and actually very excited to share the history of this vineyard and winery, as well as the history of wine-making in general.
Private Guided Tour of Cagliari
Private Guided Tour of Cagliari
Cagliari

Once again, our guide Rafa has more knowledge than we had taken in from books or Google. She was excited and willing to do everything and answer any questions. We never felt rushed, but spent a lot of time with our mouths open in awe of the history and beauty.

Quality of Experience
Guides, Drivers and Staff
Nuragic Sanctuary of Santa Vittoria - Self-guided (with audioguide)
Nuragic Sanctuary of Santa Vittoria - Self-guided (with audioguide)
Italy

We missed this tour (head-colds)

Quality of Experience
Guides, Drivers and Staff
Transport
Light and Surprise at the End of the Tunnel
Light and Surprise at the End of the Tunnel
Cagliari

We missed this tour (slept-in due to jet lag)

Guided visit to the Sounding Stone Museum
Guided visit to the Sounding Stone Museum
Oristano

We missed this tour (messed up driving directions) - our fault.

Guided Visits of Archaeological Sites and Wine Tasting
Guided Visits of Archaeological Sites and Wine Tasting
Oristano

We missed this tour.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Jan 09, 2024

Dear Shannon,
Thank you so much for taking the time to share your wonderful 5-star review! We are thrilled to hear that our Storywalking team played a significant role in ensuring your trip was seamless and enjoyable, and that you found our guides exceptional. We strive to meticulously choose the finest local guides for our travelers, ensuring a level of expertise and friendliness that enhances your exploration.
We look forward to welcoming you back on another adventure in the future.

Maria Grazia & Storywalking Team

Well organized trip with helpful staff
Tanzania | Dec 23 - Jan 1, 2024

B
Blaz F.
Austria | Reviewed on Jan 06, 2024
The communication with Agnes was good from the beginning. The trip was organized well. The hotels they've booked for us were on the expected level, the safari was organized professionally, the driver spoke English well and was always trying to find the best compromise between our wishes and what was realistically possible in the given timeframe. All ground transfers were there on time and got us to where we needed to be on time. We felt very safe with all the guides and drivers we've been in... Read more

The communication with Agnes was good from the beginning. The trip was organized well. The hotels they've booked for us were on the expected level, the safari was organized professionally, the driver spoke English well and was always trying to find the best compromise between our wishes and what was realistically possible in the given timeframe. All ground transfers were there on time and got us to where we needed to be on time. We felt very safe with all the guides and drivers we've been in contact with, we never had a feeling that they are doing anything that is not in the guest's best interest. The team was very responsive and eager to help all the time, so they really deserve compliments for this.

There were some minor details regarding the activities in Zanzibar that were not scheduled in a way that we requested when planning the trip. However, this was quickly solved after contacting the team, so we could see and do everything we've planned prior to the trip. And the plane transfer from mainland Tanzania to Zanzibar was organized a bit "the local way", but in the end we got to Zanzibar safely and on time.

Local specialist: Agnes Mirembe

Awesome trip to Japan thanks to Fei!
Japan | Dec 19 - Jan 2, 2024

Vignesh
Vignesh R.
Singapore | Reviewed on Jan 06, 2024
Fei did a great job planning our trip to Japan! We wanted to cover the most popular locations but also experience some local favourites and we enjoyed all the activities that were planned. There was ample time also for us to explore by ourselves and the instructions for all travel legs were very clear and there were almost no hiccups. The local guides that were taking us around were also very kind and helpful! Special shot out to Fei for arranging a private driver from Yuzawa to Tokyo... Read more

Fei did a great job planning our trip to Japan! We wanted to cover the most popular locations but also experience some local favourites and we enjoyed all the activities that were planned. There was ample time also for us to explore by ourselves and the instructions for all travel legs were very clear and there were almost no hiccups. The local guides that were taking us around were also very kind and helpful!

Special shot out to Fei for arranging a private driver from Yuzawa to Tokyo when we were stuck after the earthquake. She promptly responded and found us a driver. I was skeptical initially as we didn’t have a direct contact to Fei but she continued to respond outside work hours to help us out!

Would highly recommend Fei to organise your trip!

Hotel Reviews
karaksa hotel TOKYO STATION
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shibuya Tokyu REI Hotel
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Green Plaza Hakone
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
HOTEL TORIFITO KANAZAWA

Hotel was clean but the rooms were too small where we couldn’t open our suitcases.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn Kyoto Shijo Karasuma
Kyoto

Spacious rooms!

Authenticity & Character
Location
Staff
Helped us a lot with our luggage transfer!
Cleanliness & Comfort
Shojoshin-in Temple

Great experience staying in a temple. The rooms were comfortable for us to rest!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sotetsu Fresa Inn Hiroshima
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour with Senso-ji Temple (join-in)
Full Day Tokyo City Tour with Senso-ji Temple (join-in)
Tokyo

The tour took us to nice places but felt the timing in each location is not enough

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and  Iyashi no Sato
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and Iyashi no Sato
Tokyo

It was a great experience to be up close with Fuji!

Quality of Experience
Guides, Drivers and Staff
Transport
Shirakawago Day Trip
Shirakawago Day Trip
Kanazawa

Ended up being a perfect day weather wise to visit! A great day trip from Kanazawa

Quality of Experience
Guides, Drivers and Staff
Our guide was very experienced and shared a lot about the local tradition!
Transport
We got a upgraded super comfortable ride!
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Since we already enjoyed the Tea ceremony elsewhere that part felt unneeded. But the dressing up part was fun.

Quality of Experience
Full Day Nara Tour From Kyoto with Naramachi District
Full Day Nara Tour From Kyoto with Naramachi District
Kyoto
Quality of Experience
Guides, Drivers and Staff
Our guide was very kind to bring us back to the city and take us to a shopping area to buy snacks!
Sumo Morning Practice
Sumo Morning Practice
Tokyo

Great learning experience watching the wrestlers up so close! Plus they allowed us to take photos in the end which was cool!

Quality of Experience
Guides, Drivers and Staff
Our guide patiently walked us back to the pickup location even though she didn’t have to!
Drive to Hakone by Private Car
Japan
Guides, Drivers and Staff
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Jan 09, 2024
Hi Vignesh,
We truly appreciate your kind words and feedback about your recent trip to Japan. It was a pleasure assisting you in planning and organizing your travel experience.
I'm thrilled to hear that you enjoyed the itinerary, activities, and the opportunity to explore both popular locations and local favorites. Your satisfaction is our top priority, and it warms my heart to know that you had a memorable time. I'm especially grateful for your understanding and trust during unexpected... Read more

Hi Vignesh,
We truly appreciate your kind words and feedback about your recent trip to Japan. It was a pleasure assisting you in planning and organizing your travel experience.

I'm thrilled to hear that you enjoyed the itinerary, activities, and the opportunity to explore both popular locations and local favorites. Your satisfaction is our top priority, and it warms my heart to know that you had a memorable time.

I'm especially grateful for your understanding and trust during unexpected situations, such as the earthquake incident. I'm glad I could assist in arranging a private driver promptly, and I appreciate your patience and cooperation throughout the process.

Your recommendation means a lot to me, and I'm delighted to have had the opportunity to contribute to your positive travel experience. If you ever decide to explore new destinations or have future travel plans, please don't hesitate to reach out. I'm here to assist you.

Once again, thank you for choosing us to be a part of your journey. Wishing you many more fantastic travels in the future!

Best regards,

Fei