Kimkim Trip Reviews

Mera Peak trek - April/May 2023
From first to last Erin, Raj and Tendu ensured we had the experience of a lifetime.
Look no further if you are looking to explore Nepal. Our trip was perfect in every way.

We used your service because we were very satisfied last time. everything ticked and the whole experience was great.
This time the experience was very different.
The service was less available, less informative, less proactive. And was replaced in the middle of the planning by another representative whose felt inexperienced and unprofessional, she received our questions in a completely incorrect way and even considered canceling (!) the entire planning.
My husband used the service to save time and headache, and none of this happened - on the contrary, he felt uncomfortable throughout the entire planning process in front of you, and each time encountered availability and access problems of the service providers.
During the trip itself we were surprised to find that there were holes that were not addressed or were not told to us.
Part of the reason to use the trip planning and the locals is to get information if the planning is good or not and this is something we felt we should ask everything specifically - instead of feeling that we are taken care of and that we can trust you.
We were very disappointed with the service and realized that next time we will probably skip it.

We had a 5 star service from Pedro and the team of tour guides and drivers he put together for us. The response on our questions were fast and accommodating. The itinerary was a perfect balance of culture , gastronomy , sights and introduction of Portuguese history. We were never felt rushed. The hotel selection was awesome and the upgrade that Pedro facilitated for us was very much appreciated. Our tour with Gui in Lisbon was amazing. He was very knowledgeable, informative and definitely proud of his Portuguese heritage. Our winery tasting and lunch in Douro Valley was comparable to a Michelin star restaurant. Andre in Porto gave us a good insight into local cuisine and wines. Our transfers were effortless and easy. With Peña palace staff striking the day we were to visit, Pedro came up with an alternative in matter or minutes and we were quickly rerouted.

Hotel Reviews

Porto Royal Bridges Hotel

Porto

Location , location! This hotel was perfectly located for us as we had a quick access to the river, restaurants snd shops. The room was stylish and adequate. The staff was very attentive . The breakfast was delicious.

Authenticity & Character

Modern and stylish

Location

Proximity to downtown, attractions

Staff

Top notch and attentive

Cleanliness & Comfort

Firm bed and super comfy

HF Fénix Lisboa

Lisbon

Super great location and access to downtown and all the neighborhoods. Busy location than Porto. We had an eight floor room with incredible views! Very spacious and roomy. Bed was super comfortable and got a good nights sleep!

Authenticity & Character

Location

Proximity to attractions and downtown

Staff

Cleanliness & Comfort

Activity Reviews

Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time

Porto

Nice introduction in Porto, wine , food and culture

Quality of Experience

Guides, Drivers and Staff

Very courteous, and also shared recommendations and history

Transport

Very courteous, informative and shared historical information

The Flavors of Port Wine - Sip & Discover

Porto

Nice cave tour and tasty wines.. cheese board was amazing

Quality of Experience

Guides, Drivers and Staff

Transport

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service

Portugal

The beautiful and stunning Douro valley floored us! We had an incredible wine tasting, tour and lunch.. this was an excellent choice by Pedro. Boat ride was ok. Not much different scenery from boat.. would have skipped that had we known

Quality of Experience

Guides, Drivers and Staff

Very polite and knowledgeable about the area. Prompt and knew the picture stops on the way

Transport

Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch

Portugal

Amazing winery and views. Excellent setting among the vineyards. Lunch was well presented and yummy. Tour was informative and staff was very friendly. Did not feel rushed.

Quality of Experience

Guides, Drivers and Staff

Transport

Scenic Voyage along the Douro River aboard an Exclusive Boat

Portugal

Slow boat ride with nothing much of a different view. Would skip in future.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Historic Odyssey Walking Tour of Lisbon

Lisbon

This was one of the best walking tours we have taken! Gui was very informative and shared his culture, history in a fun way. He had numerous stops on the way.. pointed out souvenir stops. The hours flew by and we were sad to be done with the tour. He answered our curious questions and made sure his talk was engaging us!

Quality of Experience

Guides, Drivers and Staff

Transport

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

Peña palace officials were striking the day.. so we ended up going to another palace which got crowded soon. But amazing gardens , caves and mystery routes

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful time touring Croatia. Nikola made sure we knew what was going on each day and was a great help when our flight was delayed and adjustments had to be made. He made great suggestions for restaurants as well. Our guide in Split, Ivana was a wealth of knowledge and had a great sense of humor which made the tour that much better. Our driver Alex was also a highlight of our trip, answering many questions. Marco and Luka from Makarun Hertitage Rooms in Split were great as well and we’ll go back just to stay with them again. I can’t say enough good things about their kindness, the rooms and their restaurant! Last but not least, Natalija at Villa Nora in Hvar was kind with suggestions on what to do and see!

Julia and Mar were excellent and helpful whenever we had issue or concerns during our trip. One suggestion is that travelers be advised of the ferry schedules.

Michael was very helpful in putting our trip together and taking into account our interests. Everything worked out well. We had great guides in Bogota (Alexander who was incredibly knowledgeable) and in Medellin (Froi was a very interesting person to talk with as he was very knowledgable about Colombia's history and nature). We also had a great birdwatching walk outside Medellin with Rafa, whose enthusiasm for and knowledge of birds was wonderful! We enjoyed our trip out to Jardin as well.

Hotel Reviews

Hotel Boutique Casa Passiflora

Jardín

This hotel had charm and was clean and lovely. The hotel did all they could to look after us, including leaving treats in the room and bringing us a beer in the hot tub!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa Legado

Bogota

Really lovely place to stay in Bogota. The staff were helpful. The breakfast was very good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

El Cielo Hotel

Medellin

Authenticity & Character

Location

Staff

Cleanliness & Comfort

El Despertar

Jerico

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Patio del Mundo

Medellín

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The room smelt of damp

Activity Reviews

Bogota Highlights Tour

Bogotá

Alexander was a very knowledgable, interesting guide

Quality of Experience

Alexander had us try all the fruit and other food in the market

Guides, Drivers and Staff

Really nice, really interesting

Transport

Nice people

Jardín: Coffee Village Tradition

Jardín

Nice tour, but not sure we needed a tour guide for Jardin. Paola was nice and knowledgable and we appreciated that she pointed out bird sanctuary. Wish she would have also told us about walk up into hills of Jardin.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Could provide water? Basic cab. Seemed a little speedy, but I guess that is good in the mountains. Seemed safe enough.

Cultural Heritage: Jericó - Chapels, Arts & Crafts

Colombia

Don't think a tour guide is necessary as there isn't much to see in Jerico besides the town itself.

Quality of Experience

Food

Guides, Drivers and Staff

Very nice guide, but maybe should consider things to do outside the town and limit the time in the museum.

Transport

Ecological Walk - "La Miel" Waterfall

Medellín

I believe our initial walk had to be canceled do to flooding. The replacement walk was very difficult and the park guide did not know much about nature.

Quality of Experience

Guides, Drivers and Staff

From was great, but park guide did not know much

Transport

Martin was very nice

Daytrip: Silletera Culture in Santa Elena & La Piedra de Guatapé

Medellín

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Birdwatching in the Natural Reserve "La Romera"

Medellín

Quality of Experience

Food

Maybe should choose a more interesting place to have lunch.

Guides, Drivers and Staff

Rafa is a great bird guide. Very knowledgable

Transport

Nightlife Experience: Medellín Tango Culture

Medellín

Quality of Experience

Guides, Drivers and Staff

Transport

Medellín Transformation Tour

Medellín

Quality of Experience

Guides, Drivers and Staff

Transport

Streetfood Experience

Medellín

Quality of Experience

Don't think this tour works really. Went to 2 stands to eat and that was about it. Not really worth it.

Guides, Drivers and Staff

Transport

Chris did a wonderful job organizing our trip to Greece. He was a full-service agent who thought of everything. He was prompt and responsive. He organized a number of excursions with local guides that were very knowledgeable and friendly.

In Crete, when the weather turned bad that prevented us from hiking the Samantia Gorge near Chania, our local guides Andreus and Jorge, improvised on fly for a memorable day visiting an olive oil factory, cave church, and a monastery for wine tasting.

In Santorini our local guide, Helenea, also did a wonderful job, as did the historian who took us through the museum and Knossos Palace where we learned about one of the earliest civilizations - The Minoans.

As there were 9 of us, we had a very comfortable and clean Mercedes bus. The drivers were amazing! Prompt and friendly. They safely and skillfully navigated the Islands of Crete and Santorini, and in Athens.

Absolutely an incredible experience! Such a beautiful country! Our guid Anmay was amazing! You can really feel the love he has for the country, the culture, and the history!

My cousin and I used Kimkim for our trip to Morocco. We both are busy and don’t like being the planners so we went with this company after searching and reading reviews, and we are so glad we did. They planned our entire trip with a private driver, hotel stays, tours, and other adventures. We stayed in six cities, so it would have been a lot of research, but with kimkim they planned it all, tailoring it to our preferences. Faissel, our private driver, was the absolute best. He felt like a friend from day one and treated us as if he had known us for years. We had complete faith and trust in him. He provided cultural information, answered our questions, pointed out information we might not know, and gave us space when we were tired. Our trip was the experience we wanted and there is no way we could have planned this without the use of a travel company like kimkim. Highly recommend and would use again.

Incredible, once in a lifetime trip for
start to finish! Loved being able to customize our itinerary to eliminate tourist traps and see a little bit of the real
India and Nepal. The best part of our trip was our guides and drivers.

We started with Raj and Ravi in New Dehli. Ravi was such a safe and courteous driver. Especially given how chaotic the roads can be, his skills were extremely impressive!

In Kathmandu, Mugtha was an incredible guide. He knew the country in and out. He truly made each site come alive and was extremely flexible to make sure we had the best time possible. Our driver was also great!

When we returned to New Delhi, our driver Pintar drove us to Agra. He was with us the remaining days of the trip and he was so kind! He made the long drive as painless as possible and whenever we returned from touring had cold water at the ready.

Nishant in Agra and Hitesh in Jaipur were incredible guides. Both great ambassadors for their cities. They were extremely knowledgeable and made sure our needs were being met. We added an extra tour in Jaipur on our last day and insisted Hitesh be our guide. Our Mughal village tour guide in Agra was also fantastic!

Just coming back from our second experience with KimKim, and it just confirmed the 5-star quality service they provide (and that we were expecting based on our last trip in Vietnam)!

Platform is user-friendly and focused on customers' experience, but the key of its success is the local agencies they are working with.

For our family trip in Jordan, we were directed to Samir and Enjoy Jordan.
Very pro-active and engaging, Samir took the time to listen to our expectations and put in place the best itinerary possible so we can make the most of our Jordan tour. Open to discussion and totally transparent, Samir updated our plans numerous times (following our requests) in order to match with our requirements and budget.
Great communication all along, which definitely brings the comfort and the peace of mind we were looking for.

But there is also one very special shout out I'd like to make, for one person who made our trip so special : Nader.
From the very first second to the very last one, he went above and beyond to bring our great trip to an amazing and unforgettable experience.

THANK YOU!

Nader has all qualities you could dream of when it comes to discover a new place : knowledgeable (and the word is weak) on every single aspects of his country. He is professional and funny in the same time, he is passionate (and shares this passion) and he has one priority: you and your time in Jordan.

If you read this comment and you are preparing your upcoming trip in Jordan, I couldn't recommend strongly enough to ask for him. Should you go for main highlights or for off-beaten tracks, Nader is THE hidden gem you need to discover and enjoy this wonderful country the way you should.

Alberto was so professional, responsive, and listened to our interests regarding our visit to Italy. Things were planned to perfection, and when little things occurred that were out of his control, he immediately helped to resolve the situation(s).

This was a great trip. Diogo and Joao were terrific hosts. Attentive and funny. All the hotels were well chosen especially Quinta de Pacheca. The itinerary was perfect. 4 people and each of us left with beautiful memories and stories to tell.
Obrigada😘

Hotel Reviews

The Wine House Hotel - Quinta da Pacheca

Lamego

There is only one word for this hotel - Wow!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Just beautiful!

Mercure Porto Centro Santa Catarina

PORTO

The Mercure Porto Centro was very well-located, making it easy for us to explore Porto. We initially had an interior room with frosted windows, but the staff kindly offered us a different room with real windows, which was great. Overall, our stay was smooth and trouble-free.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Tour of Lisbon

Lisbon

Joao was a great tour guide. Welcoming and flexible. Funny and knowledgeable. 😘

Quality of Experience

Guides, Drivers and Staff

Transport

Clean and comfortable 😊

Sunset Cruise of Lisbon

Lisbon

Beautiful. Great captain. Perfect sunset😊😎

Quality of Experience

Guides, Drivers and Staff

Transport

Tell people to bring a snack with them. And try the green wine!

Enjoy Dinner with Live Fado Music

Lisbon

Beautiful music. Intimate space. Just right😘

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wine Estate Visit in the Douro Valley

Portugal

The Douro Valley wine estate visit was simply extraordinary. The landscape and vineyards were unbelievably beautiful, and we really enjoyed our time there. We decided to cut out one of the additional stops on the way back to Porto, but didn't feel like we missed anything important.

Quality of Experience

Guides, Drivers and Staff

Transport

Port Wine Tasting Tour

Porto

The port wine tasting tour in Porto was a great experience. We got to taste various kinds of delicious port wines and learn more about the history and process of making them. It was well-organized and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Sarah & Ivan of Royal Croatian tours, were fantastic. They helped us plan and schedule everything, cars, hotels, local guides and experiences. We were so happy to have their local expertise even before our trip started but once we were traveling they were invaluable. They found us wonderful accommodations at every location that were perfect for what we wanted and had transportation all arranged. Almost everything went like clockwork and was very well arranged, the only things that went wrong were two cancelled ferries due to weather and in both cases we contacted Sarah and Ivan and they immediately helped devise a back up plan and arranged when necessary a driver to our next destination with no delay . They were quick to respond to any questions and always available by WhatsApp, even at 6 am when our ferry was cancelled at the last moment. We would highly recommend Sarah and Ivan for Croatian travel and Kimkin made it very easy to stay connected with them.

Great interactions with the our guides and our travel agency was first rate. Very responsive to our needs and excellent choices on accommodations.

Vishal planned an unforgettable 9-day trip to Bhutan for us with the perfect balance between cultural activities, stunning hikes in the Himalayas, and incredible food. Our guide Pema and our driver Sonam were both fantastic and they went above and beyond to make sure that we had a great time traveling in Bhutan by personalizing our itinerary each day. We really enjoyed authentically connecting with locals throughout the trip at local spots and sharing tea with monks at some of the amazing monasteries. Bhutanese people are incredibly friendly and we could not have asked for better hosts. We would highly recommend working with Vishal and his team to plan an unforgettable trip to Bhutan!

Wow, so much to mention. The hotel accommodations were excellent and well located. The entire agenda was very well planned and detail oriented. The guides were very good, special kudos to Joao. Diogo was extremely responsive to all our needs.

I would definitely recommend you to friends and other relatives.

Hopefully we can plan another trip with you as well.

Great time, thank you so much for a first-class vacation!

Árisa our guide was the most beautiful person
She went out of her way to make sure everything was perfect for us.
Both our tour guides for our whale shark experience and firefly experience were
Lovely too and very knowledgeable.
Overall we had an amazing time

We were very pleased with all the aspects of our trip. I think it’s important to realize the smaller hotels have lots of history and sometime interesting room set ups, but everything works and the breakfast included feature is a real plus as the Scots put on a feast that sets you up for the day. We did not use a guide, but we hired local taxi drivers on three occasions that took us around Lewis, Harris, Skye,, and From Fort William back to Edinburg. Each had lots to tell us and teach us about the places we were. It was nice some days to go slow and stay on our own timeframe, hike, eat light and explore the local town.
The Edinburg B&B had a broken elevator and a story they were waiting for a part but I think that’s a long way out, but we found young men to haul our bags. Broadway House on Lewis is a gem, food , view, accommodations, proprietors. HEB360 local guide A+. RAASAY Distillery and the island itself a highlight. We got a taxi driver from Portree to go over on the ferry with his car and drive us all around the island before checking in…totally a must to do. The Distillery, like so many places, is waiting for more waitstaff to appear for the summer after college gets out. They are a small distillery working on how they want to grow, and share dining days with the inn next door.Lovely hikes there and an amazing view back at Skye. Garrison Hotel in Fort William is also a gem, Small rooms but we had every single thing thought out to be comfortable and charming staff. NEVIS Taxi a real find too, who took us to Edinburg. Hotel Du Vin a bit gloomy lobby and room but spacious and food , staff wonderful and a great location. A last stop before the airport. Security and check in for Edinburg airport , under a lot of construction can take more time than you think so give yourself a bit extra. Luigi from KIM KIM made it all . The plus is having everything paid for, the ability to edit a trip with your own preferences with someone who knows the area. A MUST is to book restaurants AHEAD of time. Everyone is short staffed and Skye in particular was difficult so were were glad we booked ahead as many other tourists ate from the grocery store shelves! We took ferries and taxis and planes.
The hospitality and the humor of the Scots is just wonderful.

Sometimes, when you are most lucky, a trip becomes an indelible, lifetime memory. We chose Türkiye as our destination because of the amazing history and beautiful, varied geography of the region. Berat was our KimKim travel planner, and she organized an experience for us that we could have never arranged on our own. The itinerary she designed allotted the time we had to the cities/places we wanted to see in the perfect segments. The accommodations she chose for us were unparalleled for location, views, and service. The transportation was unfailingly top notch and professional. Berat recommended the perfect tours and she arranged a special request visit for us to a local business that is an area of particular interest and it was a highlight of our trip. (I am amazed at how she did this!) We did the balloon experience in Cappadocia (a bucket list item), and she chose, from the many options, a truly expert operation. This incredible memory will never dim!
The hospitality of the Turkish people is legendary. And the true magic of our trip was the assistance of the local guides. Hattie in Cappadocia, Erdem in Istanbul, and Alp in Antalya- all were amazing. Having the insight and the assistance of guides intimately familiar with everywhere and everything you will encounter enriches every precious moment. These special guides can take you exactly to the sites and experiences that will make your trip unforgettable.
Thank you to each individual who helped make our trip the amazing, seamless experience it was!