Kimkim Trip Reviews

4.8
Based on 19,068 ratings
Read 19,068 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Best 10 day California family road trip!
California | Mar 25 - Apr 3, 2022

A
Amy W.
Petoskey, MI | Reviewed on Apr 05, 2022

I can’t thank Leo enough. We had the best family vacation yet to Northern California and the coast. He took so much time get all the details, where to eat with fabulous restaurant picks, order of how to see the National Parks. (Sequoia and Yosemite) Fabulous reservations. Everything went seamless. I don’t think I will travel without an agent.

Local specialist: Leo Cuesta
Leo
Leo Cuesta
Local specialist in USA | Replied on Apr 05, 2022

Hi Amy,

I'm so happy your family had such a great time! It was a pleasure helping you put together your trip and I look forward to arranging another great adventure for you guys!

PS: Awesome pics!

Unforgettable Trip!
Iceland | Mar 14 - Mar 20, 2022

Grace
Grace M.
Manhattan, NY | Reviewed on Apr 05, 2022

We had such a wonderful trip in Iceland! It was our first time there and Emanuela was extremely helpful in communicating with us while we were there about any last minute confirmations or changes due to the weather! Everything was set up and very easy to follow, from the google maps to the daily itinerary. It was such a special trip and we would highly recommend Emanuela to anyone planning to travel to Iceland , especially for the first time! It was an unforgettable trip!

Local specialist: Emanuela Grieco

Amazin Spring Break Costa Rica Trip
Costa Rica | Mar 23 - Apr 1, 2022

R
Rizwan P.
Centerville, OH | Reviewed on Apr 05, 2022
Amazing family trip that we completed for spring break to Costa Rica. Adriana helped with the planning and produced options that would be fun for kids of different ages, also while making sure that we had time to relax as a family. I first thought that this may be some sort of internet swindle, since I had never heard of KimKim before, but everything was exactly as promised. Every driver showed up on time, and every rental was organized, and excursions were as described. I would... Read more

Amazing family trip that we completed for spring break to Costa Rica. Adriana helped with the planning and produced options that would be fun for kids of different ages, also while making sure that we had time to relax as a family.

I first thought that this may be some sort of internet swindle, since I had never heard of KimKim before, but everything was exactly as promised. Every driver showed up on time, and every rental was organized, and excursions were as described.

I would recommend Adriana and KimKim without hesitation.

Rizwan Pasha, M.D.

Hotel Review
Arenal Kioro Suites & Spa
Fortuna

Very nice hotel and furnishings. Very good location, but food was better in the town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adriana Prado
Adriana
Adriana Prado
Local specialist in San Jose, Costa Rica | Replied on Jul 20, 2022

Hi Rizwan,

Thank you very much for your kind words. It was a real pleasure for me to help you with your travel arrangements.

Kind regards from sunny Costa Rica,

Adriana

Amazing Trip to Peru (Lima, Iquitos, Cusco, Sacred Valley and Machu Picchu)
Peru | Mar 23 - Apr 2, 2022

V
Vinu T.
Randolph, NJ | Reviewed on Apr 05, 2022
We just got back from an amazing trip to Peru. 11 days, 10 nights and all planned and executed to perfection by Liz and her team. If you are looking to visit Peru, Liz and the KimKim team are your go to team. They made our trip comfortable, punctual, with guides that were fluent in English and very knowledgeable about everything. Our first guide in Lima was Massiel who was very good and showed us around Lima and helped us with the local logistics. Our second guide in Cusco and Sacred Valley... Read more

We just got back from an amazing trip to Peru. 11 days, 10 nights and all planned and executed to perfection by Liz and her team. If you are looking to visit Peru, Liz and the KimKim team are your go to team. They made our trip comfortable, punctual, with guides that were fluent in English and very knowledgeable about everything. Our first guide in Lima was Massiel who was very good and showed us around Lima and helped us with the local logistics. Our second guide in Cusco and Sacred Valley was Alexandra. We've been to over 16 countries and used so many guides and Alexandra was the best. Very personable, knowledgeable (knew all the great spots to eat especially with 2 vegetarians on the trip). Our final guide who came with us to the Inca trail was Joel and he was an expert in everything Inca (food, flora, fauna, Machu Picchu). All these guides were also excellent photographers, finding the right spots for some amazing pictures and memories. All the drivers who accompanied the guides were also very good, getting us on time and safely. Finally the person behind all this was Liz. From the day we landed, she was on Whatsapp with me, making sure we were in good hands. Great experience and will be using them again !

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Apr 05, 2022

Hi Vinu, thank you very much for your review! Detailed reviews like these are so helpful for other travelers thinking of taking a trip with us and so motivating for us to read! I´m sharing your post with Alexandra, Massiel, and Joel, they will be so happy to read it. I was very pleased to help you with your trip and to make it memorable, thank you very much for your comments about me.
I wish you all the best in your future journeys and if somehow we can help in the future, just let me know. I will be always happy to help!
Kindly,
Liz & Andean Travel Experience team.

Don't go to Iceland without Emanuela's advice!
Iceland | Mar 19 - Mar 27, 2022

Shalini
Shalini S.
San Rafael, CA | Reviewed on Apr 04, 2022
I have great things to say about Emanuela. We traveled to Iceland in March, which is not the typical or ideal time to travel there. We had originally signed up for a group tour but realized we wanted more flexibility and to travel just by ourselves. I had bought two different guide books but Emanuela was invaluable in telling me what would be appropriate for the season-- half the hikes and activities that I read about were snowed in or the roads were closed! She helped us pivot to do a fun... Read more

I have great things to say about Emanuela. We traveled to Iceland in March, which is not the typical or ideal time to travel there. We had originally signed up for a group tour but realized we wanted more flexibility and to travel just by ourselves. I had bought two different guide books but Emanuela was invaluable in telling me what would be appropriate for the season-- half the hikes and activities that I read about were snowed in or the roads were closed! She helped us pivot to do a fun winter trip with ice caving, snowmobiling, horseback riding on the beach, a Northern Lights tour, a premium Blue Lagoon experience, a Reykjavik food tour, and fantastic hotel recommendations. Some of the activities ended up being cancelled or rescheduled due to weather but we had enough going on we didn't feel any loss. She planned our whole trip out with great google map links and even set us up with a wireless internet hub for the whole trip through the rental car agency. The restaurant recommendations were always the best as well. She consistently checked in while we were in Iceland and also was very communicative about the changing covid protocols. I also switched the plans around quite a bit (dates, activities, hotels) and she was always patient and friendly. I know folks going to Iceland and I am recommending Emanuela for all their needs!

Local specialist: Emanuela Grieco

A wonderful experience in Puglia
Italy | Mar 23 - Apr 1, 2022

N
Nancy J.
Fairhaven, MA | Reviewed on Apr 04, 2022
Andrea was wonderful and patient to work with during these turbulent times. Always responsive and flexible regarding our requests and changes. Our drivers were great except for the one from Ostuni to Lecce who needs to have a hands free visable phone so not to take his eyes off the road. In comparison to our OAT trip in Sicily prior to Puglia the Puglia guides were very knowledgable, but seemed less “into it”/passionate. Overall we were very happy with the trip and really enjoyed Puglia. ... Read more

Andrea was wonderful and patient to work with during these turbulent times. Always responsive and flexible regarding our requests and changes. Our drivers were great except for the one from Ostuni to Lecce who needs to have a hands free visable phone so not to take his eyes off the road. In comparison to our OAT trip in Sicily prior to Puglia the Puglia guides were very knowledgable, but seemed less “into it”/passionate. Overall we were very happy with the trip and really enjoyed Puglia. No reservation about making recommendation for kim kim , Puglia,and especially Andrea.

Hotel Review
Boutique Hotel Palazzo Calo'
Bari

Wonderful location, wish there had been a typical breakfast but breakfast room not open. They left breakfast items in the room (kitchenette) Be aware that our bed was in loft accessed by a flight of stairs- could be an issue for some. No English tv station

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Matera Guided Walk
Matera Guided Walk
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Matera Guided Walk
Matera Guided Walk
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Apr 04, 2022

Thank you very much Nancy for the feedback and for you nice words. We will take it into great consideration in order to keep on improving our quality service.

Alberto arranged an incredible holiday for us...
Costa Rica | Mar 16 - Mar 30, 2022

G
Gill P.
United Kingdom | Reviewed on Apr 03, 2022
Alberto arranged an incredible holiday for us. All the transfers and activities went very smoothly and we found Costa Rica to be a beautiful and friendly country with so much to see and do. We visited Arenal, Tortuguero, Monteverde, Manuel Antonio and Bahia Drake and we enjoyed each and every one of them. The local guides are excellent and very knowledgeable. In terms of accommodation Las Caletas in Bahia Drake is paradise. Thank you for arranging such a fantastic holiday Alberto! Read more

Alberto arranged an incredible holiday for us. All the transfers and activities went very smoothly and we found Costa Rica to be a beautiful and friendly country with so much to see and do.

We visited Arenal, Tortuguero, Monteverde, Manuel Antonio and Bahia Drake and we enjoyed each and every one of them. The local guides are excellent and very knowledgeable.

In terms of accommodation Las Caletas in Bahia Drake is paradise.

Thank you for arranging such a fantastic holiday Alberto!

Hotel Review
Las Caletas Lodge
Puntarenas

Perfect location with gorgeous gardens, friendly staff and a beautiful beach. Great food. Highly recommended

Tips for future travelers

You will arrive by boat be prepared to get your feet wet!

Authenticity & Character
Stunning location
Location
So beautiful it's hard not to love it.
Staff
Very friendly and helpful
Cleanliness & Comfort
We got the honeymoon suite with its own hammock. Lovely balcony
Activity Review
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal/La Fortuna

We swam at the base of the waterfall. Beautiful! And the hanging bridges are a great way to experience the canopy in primary rainforest

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alberto Molina
Alberto
Alberto Molina
Local specialist in Costa Rica | Replied on Apr 05, 2022

Hello Gill
Thanks a lot for your review, I am glad that you enjoyed Costa Rica.
Great pictures, thanks for sharing with us.
Albertp

Amazing trip to Costa Rica - with the help of our local specialist Adriana
Costa Rica | Mar 23 - Mar 31, 2022

F
Frederico F.
Portugal | Reviewed on Apr 03, 2022
Our trip to Costa Rica was amazing. We visited Tortuguero, Arenal and Manuel Antonio.
We liked all three locations but we will not forget Tortuguero and the amazing hotel where we stayed, Tortuga Lodge & Gardens - truly outstanding location, view, service and food. Thank you to our guide Miguel.
In the Arenal area, Nayara hotels are a must if you are a foodie!
All the tours and transfers were on time with great guides. Everything worked flawlessly.
This was also my first experience with... Read more

Our trip to Costa Rica was amazing. We visited Tortuguero, Arenal and Manuel Antonio.
We liked all three locations but we will not forget Tortuguero and the amazing hotel where we stayed, Tortuga Lodge & Gardens - truly outstanding location, view, service and food. Thank you to our guide Miguel.
In the Arenal area, Nayara hotels are a must if you are a foodie!
All the tours and transfers were on time with great guides. Everything worked flawlessly.

This was also my first experience with Kimkim and it will certainly not be the last. The degree of customization it allows is unparalleled. Also, Adriana was the perfect specialist for our first experience with Kimkim. Very friendly and responsive, her work was great creating a perfect trip and adjusting all the details we needed. She deeply understands the locations and activities, and gave us important suggestions. Thank you, Adriana!

TIP: always do your tours in the early morning. At first, we were afraid that the tours were too early (7-8 AM) but I glad we kept it like that. We soon adapted to do everything very soon in the morning (when it's fresh and the nature is more active) and then keep the afternoons to yourself and relax.

Hotel Reviews
Tortuga Lodge & Gardens
Tortuguero

Amazing hotel, one of the best we've been. Great service and food. Location and views are breathtaking.

Tips for future travelers

Arrive by boat and leave by plane, so you can have both experiences. The small airport is right across the canal. We upgraded to a room with A/C but we didn't really used it. The ceiling fan is more than enough. Book a Miss Evelyn suite - you won't regret it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel Costa Rica, Curio Collection by Hilton
San José

Great hotel, great design and breakfast. Central location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nayara Hotel Spa and Gardens
Fortuna

Great hotel. Awesome food with lots of choices. It's not cheap, but if you can afford it and appreciate good service and food, go for it.

Tips for future travelers

Try to request a room with view of the Arenal vulcano.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Makanda by The Sea Hotel Adults Only
Manuel Antonio

Superb location and views, awesome design, great pools. Poor service at the restaurant - certainly doesn't match the price and profile of the hotel. Also, poor noise insulation in the rooms - you can hear everything that's going on outside and in other rooms. The music in the pool areas should be avoided and certainly affects your experience. We asked for a volume decrease, which happened during our presence by the pool, but the volume was turned up again as soon as we left. Would not return here unless a deep review of the service happened.

Tips for future travelers

Request a room far from the pool areas. Our room was next to the pool, and we could not rest/relax during the day due to the music.

Authenticity & Character
Location
awesome sea view
Staff
Staff in restaurants were not professionals, and some were unfriendly. The staff from front office and transport cars were nice, though.
Cleanliness & Comfort
room insulation in the rooms.
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Hanging Bridges & Hike to La Fortuna Waterfall
Arenal Hanging Bridges & Hike to La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Hike in Arenal Volcano Park 1968
Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy the Beauty of Tortuguero National Park
Enjoy the Beauty of Tortuguero National Park
Tortuguero
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Shuttle from San Jose to Tortuguero
Shuttle from San Jose to Tortuguero
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Adriana Prado

A fantastic trip with all the support we needed!
Argentina | Mar 18 - Apr 1, 2022

Dennis
Dennis H.
Portland, OR | Reviewed on Apr 02, 2022
Our specialist Lucas was fantastic. We have been planning this trip for over 8 months and he was able to help us narrow in on activities we wanted to do, and places we wanted to stay. We even threw in a date change. He was also available throughout our trip for updates and questions. Loved having the support.
Our local guides were also fantastic, Maxi in Buenos Aires and Carolina in Bariloche were very helpful, friendly and went above in beyond.
We had quite a few interactions with local...
Read more

Our specialist Lucas was fantastic. We have been planning this trip for over 8 months and he was able to help us narrow in on activities we wanted to do, and places we wanted to stay. We even threw in a date change. He was also available throughout our trip for updates and questions. Loved having the support.
Our local guides were also fantastic, Maxi in Buenos Aires and Carolina in Bariloche were very helpful, friendly and went above in beyond.
We had quite a few interactions with local tour companies as well and each one of them acted professionally and were very friendly and helpful.
Knowing what we know now about Argentina, we might have made a few itinerary changes, such as more time in Buenos Aires, less time in Ushuaia, and putting boating, or vehicle based outings before our hiking/trekking outings. We really enjoyed each place. If we return to Argentina we will certainly contact Lucas.

Local specialist: Lucas Kambic
Lucas
Lucas Kambic
Local specialist in Buenos Aires | Replied on Jun 03, 2022

Hola Dennis, first of all I´m super happy that you enjoyed your trip to Argentina. I want to thank you for trusting our services for your family trip. Thank you your for review and feedback. It helps us to improve and offer better services and programs for our guests. =) All the best, Lucas.

Dream trip to NA, Italy
Italy | Mar 18 - Mar 25, 2022

Fatima
Fatima A.
Kuwait | Reviewed on Apr 02, 2022
We new the company through our search in the internet, and started planning with Jesseca Our planning although took a long time and emails back and forth, Jessicca provided us with a very detailed plan that reflected what we wanted and more. Her suggestions were really what we wanted and we enjoyed all the activities with no exception. From day one in all the activities, the services were as she said they would be, all the drivers were on time, professional and extremely nice and helpful.... Read more

We new the company through our search in the internet, and started planning with Jesseca

Our planning although took a long time and emails back and forth, Jessicca provided us with a very detailed plan that reflected what we wanted and more. Her suggestions were really what we wanted and we enjoyed all the activities with no exception.

From day one in all the activities, the services were as she said they would be, all the drivers were on time, professional and extremely nice and helpful. Everything was planned to its every detail except for the meal time, because Italy closes at 2 for the lunch we faced some difficulty planning our lunch in time of the activity and I think this should be taken into consideration when planing the activities.

All the activities were amazing and they provided us with the best services and treatment. The people that we met became our friends from the drivers to the tour guides.

I felt safe with all the tour guides and drivers and they all provided us with information on the places and the history of it.

I did find the prices for the tours higher than the tour’s prices normally when I asked and compared with the local prices around in the country.

Many thanks to Kimkim the company that turn our dreams to reality.

Best wishes

Activity Review
Explore Pompeii Walking Tour
Explore Pompeii Walking Tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Apr 02, 2022

Ciao Fatima!!

Thank you very much for your review!
We always try to provide the best value, we often do inspections and spend time in our destinations to carefully select the best suppliers ever, try on your own all services to ensure that the experience is great and to ensure your trip runs smoothly, providing on-the-ground support 24/7 as well.

We believe our prices are fair based on this, we feel extremely lucky to have been able to serve you on your trip to Italy and I'm glad to know we turned your dreams into reality!

Ciao from sunny Italy :)

Italy Dream Trip
Italy | Mar 19 - Mar 25, 2022

R
Rebecca B.
Fort Pierce, FL | Reviewed on Apr 01, 2022
Simply amazing! Our trip was everything I wished And More. Since I started designing the trip with Andrea he got a quick idea of what I was looking for and given that there were so many possibilities he helped me narrow down ideas and design an amazing experience specially that would cater to our seven and thirteen year old kids.
Even before departing Andrea took care of us and made sure we were set to enter Italy. Once we arrived at the airport in Rome, Mateo received us and took us to our...
Read more

Simply amazing! Our trip was everything I wished And More. Since I started designing the trip with Andrea he got a quick idea of what I was looking for and given that there were so many possibilities he helped me narrow down ideas and design an amazing experience specially that would cater to our seven and thirteen year old kids.
Even before departing Andrea took care of us and made sure we were set to enter Italy. Once we arrived at the airport in Rome, Mateo received us and took us to our hotel everything went on smoothly and every guide we encountered was incredible. Kiara in Rome was the best Roman guide we could have ever asked for! Then our amazing cooking class in Tuscany was my dream come true. The cooking experience in such an amazing place was a life-changing experience for me and my children.
Lucia in Florence and Enrico y Venice we also great. We enjoyed every detail they had with us specially the scavenger hunt in Venice which was a very different way of learning and touring the city. The hotels we were booked in we’re extremely good and complied with everything I requested I would definitely stay in those places again and recommend them. I wish Andrea could be our travel designer for all our trips!!
Looking forward to our return to Italy❤️❤️

Hotel Review
Lh Royal Suites
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Rome Private Golf Cart tour
Rome Private Golf Cart tour
Rome

Chiara was amazing and pleasing! Amazing guide

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Apr 01, 2022

Hi Rebecca,
thank you very much! Travelling is my passion and sharing my local knowledge with you it is what I love! So glad you enjoyed the trip I created and the unique experiences I selected.
It was a great pleasure working with you.

Andrea

No detail too small and really goes the extra mile
Italy | Mar 18 - Mar 23, 2022

A
ANGELA W.
Germany | Reviewed on Apr 01, 2022

Andrea was a pleasure to deal with , no detail was left out and the clients wishes were all taken into account each step of the way.
I would not hesitate to recommend anyone to deal with Andrea no request is too small and he really goes the extra mile for your clients.
I look forward to working with Andrea again in the near future

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Apr 01, 2022

Hi Angie,
thank you very much for your nice words. As traveler myself, I do know how important is to look after details and travel plans.

Looking forward to working with you soon.
Andrea

Amazing trip for 2 animal lovers!
Costa Rica | Mar 11 - Mar 20, 2022

N
Natalie N.
Dallas, TX | Reviewed on Mar 31, 2022

We had an absolutely fantastic time in Costa Rica. My daughters (ages 7 and 9) loved everything about the trip. The Arenal, Monteverde, Manual Antonio itinerary was perfect -- we felt like we got to see a lot of biodiversity in a relatively short time. The visit to Proyecto Asis, the animal rehab center, was a highlight for our animal lovers!

It was an absolute pleasure working with Brittany. She crafted an itinerary that worked really well for our family, and once we were on the ground in Costa Rica, everything worked seamlessly.

Local specialist:
Brittany
Brittany M.
Denver, CO | Replied on Apr 21, 2022

I'm so happy to hear your daughters loved their trip, Natalie! With so many great wildlife and outdoor experiences available in Costa Rica, I'm glad you were satisfied with the itinerary we put together and enjoyed everything you got to see and do. I hope we can plan a return trip for you and the family when the girls are ready to explore more of what Costa Rica has to offer!
Best,
Brittany

Private tour of Morocco is the only way to go!
Morocco | Mar 22 - Mar 29, 2022

NgocBich
NgocBich L.
Stillwater, MN | Reviewed on Mar 31, 2022
We’re a family of 4 with our first trip to Morocco. The entire experience was fantastic, starting and ending with Abdel. He was very patient, trying to customize our trip to meet our expectations and extremely accommodating as our travel plans changed several times due to canceled flights. He took the time to meet us in Marrakech which added a personal touch and felt we were friends meeting for coffee. Samir was our assigned driver. Samir is kind, knowledgeable about the sites and also very... Read more

We’re a family of 4 with our first trip to Morocco. The entire experience was fantastic, starting and ending with Abdel. He was very patient, trying to customize our trip to meet our expectations and extremely accommodating as our travel plans changed several times due to canceled flights. He took the time to meet us in Marrakech which added a personal touch and felt we were friends meeting for coffee. Samir was our assigned driver. Samir is kind, knowledgeable about the sites and also very patient fielding our endless questions over 8-days. He continued to check on us post our departure from Morocco to ensure we arrived to our destination safely. Overall, the riads, hotels, restaurants, tour guides, and excursions met our expectations and we couldn’t have asked for a better trip. Our favorites were the Tiziri Camp riding camels and ATV through dunes of Sahara Desert , the Souks of Fes, and the Tangia in Marrakech cooked by the Chef of former King.

Hotel Review
Riad Salam Fes
Fes

Riad is absolutely breathtaking! As it’s a Riad in the Médina, be prepared for unpleasant sewage odor and hearing the noise from the hotel and Street. But definitely worth it to experience the Riad.

Tips for future travelers

Cover drains to minimize odor and bring ear plugs.

Authenticity & Character
Decor
Location
Inside Médina is great!
Staff
Very kind and attentive
Cleanliness & Comfort
Very clean but not comfort not comparable to modern hotels
Activity Review
Full-day guided tour in Fes
Full-day guided tour in Fes
Fes

Mohamed or “Momo” has 30-yrs of experience and understood the history of Fes extremely well. He helped to negotiate prices which was super helpful and hopefully fair for all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 31, 2022

Hi NgocBich,

Thank you so much for your feedback! We’re really glad to hear that you loved the experience with us and enjoyed your trip in Morocco with Samir who is one of our best drivers.

Your satisfaction is our priority, and as affirmed by your review, we are so grateful that we made this journey a success and catered to your interests. Such compliments push us forward to keep our exceptional work and meet our guests' wishes.

Thanks again for the review and for being such a great costumer.

Best,
Abdel

What an amazing trip.
Guatemala | Mar 19 - Mar 26, 2022

M
Maureen G.
Fort Thomas, KY | Reviewed on Mar 31, 2022
What an amazing trip. We cant say enough good things about the experience. Guatemala was definitely a very special place and by the 5 th day we were already planning our next trip back!
Eduardo had the trip so nicely set up. We flew into Guatemala and spent the night ( Eduardo was right that we should have just gone on to Antigua but we wanted to see the city) We walked a few streets in Guatemala city and then headed to Antigua that was amazing. La Porta hotel was beautiful. The to the...
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What an amazing trip. We cant say enough good things about the experience. Guatemala was definitely a very special place and by the 5 th day we were already planning our next trip back!
Eduardo had the trip so nicely set up. We flew into Guatemala and spent the night ( Eduardo was right that we should have just gone on to Antigua but we wanted to see the city) We walked a few streets in Guatemala city and then headed to Antigua that was amazing. La Porta hotel was beautiful. The to the Lake Atitlan that might be the most beautiful place we have ever stayed. Laguna Lodge was lovely and a really great experience. Casa del Mundo was beyond beautiful. Our boats and transportation worked great and for 6 people people that is saying a lot! Especially as two were seniors and all learning the language. We always felt within phone call of Eduardo and he checked on us if we didnt check in. He is amazing and cant say how much we appreciate him.

Hotel Review
Casa del Mundo
Lake Atitlán

What an amazing place. The view, the food, the staff all were 5 star!

Tips for future travelers

Bring a good pair of shoes as it made the steps easier . I would travel light in luggage. You can buy clothes in the little towns. You do need to take a boat to the hotel but so easy to do.

Authenticity & Character
The view of the lake
Location
The sense of being somewhere special
Staff
kind respectful and fun
Cleanliness & Comfort
our room ( we had 3 rooms for 6 people) were all perfect. Beds and view for each person and set up perfectly for a family
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Apr 04, 2022

Hola Maureen,
It was such a pleasure to meet you here in Antigua. |You and your family are wonderful travelers and we can not wait to see you soon again in Guatemala.

Please help us to spread the good word about your experience to future travelers
Cheers from Guatemala.
Eduardo

Mathias was excellent, very responsive, even ...
Ecuador | Mar 14 - Mar 29, 2022

S
shilo n.
Cameron Park, CA | Reviewed on Mar 31, 2022
Mathias was excellent, very responsive, even to last minute changes, and met us in person when we checked in! The Alejandros, Jose, Fabian, Dario, Julian, and probably some others i may not remember names, were all wonderful. Ecuador is a beautiful place, not to mention the Galapagoes, WOW. highly recommend it. Never felt unsafe. Accommodations were all excellent. Loved the cooking class. 2 favorites: the Amazon jungle lodge - Aguas Negras( Fabian), and of course the Gallapagoes which was... Read more

Mathias was excellent, very responsive, even to last minute changes, and met us in person when we checked in! The Alejandros, Jose, Fabian, Dario, Julian, and probably some others i may not remember names, were all wonderful. Ecuador is a beautiful place, not to mention the Galapagoes, WOW. highly recommend it. Never felt unsafe. Accommodations were all excellent. Loved the cooking class. 2 favorites: the Amazon jungle lodge - Aguas Negras( Fabian), and of course the Gallapagoes which was the whole reason we went. Snorkeled with Pengiuns!!! Can't recommend this company enough!! 5+ stars!!

Hotel Reviews
Aguas Negras River Lodge
Lago Agrio

If you want to get away, this is the place. Beautiful. rustic. Animals!!!!!

Tips for future travelers

This is a rustic place. Electriciy is by generator, so have fast chargers. Watch for spiders if you get up in the middle of the night ( they are harmless, but don't want to step on them) Bring a Flashlight or 2.

Authenticity & Character
great way to experience the jungle, without even going hiking if you don't want. I have limited mobility but was able to manage getting in and out of the canoe :)
Location
AMazing! All the noises - cicadas, Birds, and especially the morning wakeup call of the Howler monkeys. Swimming in the river was wonderful, even with high water.
Staff
Can't say enough about Fabian. very knowledgeable , caring, and environmentally conscious.
Cleanliness & Comfort
beds comfortable, netting was good too! Never did have hot water, but lukewarm in this environment was fine )
Termas de Papallacta
Papallacta

Love this place, wish we had stayed longer.

Tips for future travelers

plan to stay more than one night!

Authenticity & Character
Location
beautiful
Staff
Cleanliness & Comfort
Hot springs right outside the room :)
La Casona de La Ronda
Quito

This was an amazing restored hotel. staff is great, facilities including restaurant, excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Cooking Class
Cooking Class
Quito

Learned to make the classics, potato soup and fried plantain, for starters. Chef was very nice, it was so fun. Made the soup and salsa first night we came home!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
walking distance of hotel
Local specialist: Mathias Onisseit

Incredible trip!
Guatemala | Mar 13 - Mar 19, 2022

T
Taylor G.
Chicago, IL | Reviewed on Mar 31, 2022

We had a fantastic and convenient experience booking with kimkim. The staff was helpful and promptly answered all of our questions. I would definitely book with kimkim again in the future!

Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Apr 04, 2022

Hi Taylor,
Thank you for your feedback and for taking your recent ** Guatemalan Highlands: Antigua, Panajachel, Lake Atitlán, & Tikal National Park - 7 Days ** with Old Town Outfitters.

We hope you had a great time while you were here in Guatemala. We strive to provide fun, unique, meaningful, and quality trips at Old Town. Please help us to spread the good word about your experience to future travelers. Our team feels proud of doing a great job with travelers from kimkim.

Hope to you see in Guatemala again soon,
Eduardo

A little adventure, a little relaxation, and a whole lot of love!
Costa Rica | Mar 8 - Mar 24, 2022

Jacqueline
Jacqueline R.
Manhattan, NY | Reviewed on Mar 31, 2022
When my wife and I started our search for a travel agent for Costa Rica, we specifically looked for agents based in Costa Rica to ensure we would have the best experience possible, and I am extremely grateful we found Olman and Kimkim!! Olman was friendly, knowledgeable, and very responsive!!! Prior to the trip,( “the planning/booking everything” stage) Olman was great about booking the best tours in each of our destinations, whether it was the canyoning in Arenal, the zip lining and Don Juan... Read more

When my wife and I started our search for a travel agent for Costa Rica, we specifically looked for agents based in Costa Rica to ensure we would have the best experience possible, and I am extremely grateful we found Olman and Kimkim!! Olman was friendly, knowledgeable, and very responsive!!! Prior to the trip,( “the planning/booking everything” stage) Olman was great about booking the best tours in each of our destinations, whether it was the canyoning in Arenal, the zip lining and Don Juan coffee tour in Monteverde, or the nature walk in Manuel Antonio! While planning we hit a few snags and Olman presented us with options to make sure we were getting the best experience!! He kept in touch and answered all of the questions we asked! He made this stage painless and made us feel like we could relax as he booked everything from transportation and hotels to the excursions!! During the trip he could be reached at any time and was quick to respond if any issues arose!! He communicated and set up our Covid test and accommodated any unforeseen changes!! He was truly great and our 17-day Honeymoon was fantastic!!
Now a little more detail about our trip:
The Hotels: (Caveat, we chose most of these hotels, so these were not Olman or Kimkim’s fault, we just want to provide feedback for future travelers)
Park Inn by radisson in San Jose- was modern and clean. We would give it a 4/5.
Arenal Manoa in Arenal/La Fortuna-(our absolute favorite) was authentic, friendly, delicious food, absolutely stunning views, great pool, great spa, great service, just all around great and set our tone for the whole trip! (Beds were uncomfortable:beside that it was amazing) we give this hotel a 5/5!
Noah’s Forest in Arenal/La Fortuna- has the makings of a great hotel but the construction, broken pool, and meh food really took away from the experience…though the rooms were very nice—-they were modern, clean, and the bed were fantastic!! Every other hotel we stayed at had sucky beds, but these were great! We give This hotel 4/5
Poco a Poco Hotel in Monteverde- this hotel was not good…it was over hyped and we would definitely not recommend it. The hotel is beautiful and has the framework to be great, but the beds were uncomfortable, there was no privacy, it was very noisy, and the food mediocre at best. This hotel gets a 1/5.
La Mariposa Hotel in Manuel Antonio- This place has unparalleled views! We stayed in the full ocean view room and it was amazing! The views from our balcony were amazing, complete 180 degree view of the ocean and surrounding greenery/beaches! Amazing sunsets from our balcony as well! They have an incredible infinity pool with amazing views of the ocean and sunset! We had white face capuchin monkeys on our balcony and around the hotel, and each night at sunset we saw mated macaws fly overhead and land in nearby trees! It was amazing! The beds were horrid but the rest was great!!
Our absolute favorite experiences were:
Canyoning with Pure Trek in Arenal! This was absolutely incredible and extremely safe!!! Would 10 out of 10 recommended!! (We terrified of heights and we seriously LOVED this!)
Zip lining at Selventura Adventure Park in Monteverde: this was also incredible!! Very safe and best part is there stopping system which is WAY more gentle than any other zip lining I’ve ever done!
Our other top tours:
La Paz waterfall and Gardens
Horseback riding with Esteban to La Fortuna waterfall (absolutely worth the 500 stairs!)
Celeste River and Tenorio Volcano guided tour! Our guide went above and beyond in every way! After the hike he took us to a family owned restaurant,Posada River Celeste! It was absolutely incredible and we are kicking ourselves for forgetting his name because he was fantastic!
White water rafting with Jimmy(costa rica descents) was very fun and everyone was very friendly!
The coffee and chocolate tour in Monteverde was awesome! Very informative, delicious, and was able to meet Don Juan himself!! This organic family owned farm was well worth the visit!!!
All in all Costa Rica was amazing and was extremely welcoming!!! It had everything relaxation, beauty, and adventure!! We are definitely coming back and will definitely be booking with Olman and Kimkim again!!!

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Amazing views, authentic, genuine, great services, extra friendly and helpful, great spa, great pool, just all around amazing! Beds were not comfy but the rest seriously outweighed it!

Authenticity & Character
Location
The views
Staff
Cleanliness & Comfort
Very clean, beds not good
Park Inn San José by Radisson
San José

Modern, clean, beds were comfy enough, hot water was good, food was good. Not a lot of character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde

Overrated—-noisy, no privacy, bad massage, bad food…good location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds were not good, but it was clean
Activity Reviews
Whitewater Rafting on the Balsa River Class II & III
Whitewater Rafting on the Balsa River Class II & III
Arenal/La Fortuna

This was relaxing and exciting!! Great fresh fruit and awesome farm tour afterwards! Loved the food!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour in Monteverde
Coffee & Chocolate Tour in Monteverde
Monteverde

Great coffee and chocolate!! Very informative! Great guide!! Was able to meet Don Juan! Love that it is a small family owned, non touristy tour!!

Quality of Experience
Guides, Drivers and Staff
Transport
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Monteverde

The zip lining was so fun!! Very safe and the stopping was way more gentle than any other zip lining I’ve ever done! We got to do two lines together which I had never done and was truly awesome! The bridges were very cool too!

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Canyoning Adventure
Arenal Volcano Canyoning Adventure
Arenal/La Fortuna

This was our favorite excursion! We both are terrified of heights and psyched ourselves out, but we are SOOO GLAD we did this!! It was incredible! It was also super safe! They have guides at the top and bottom to take control of anything we’re to go wrong!! Do this! So worth it!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Celeste River and Tenorio National Park Hike
Celeste River and Tenorio National Park Hike
Arenal/La Fortuna

This was a beautiful tour!! Hard to explain the river beauty!! Our guide was incredible and went above and beyond! Went to a family owned restaurant called Posada River Celeste! Delicious food!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Horseback Riding to La Fortuna Waterfall
Horseback Riding to La Fortuna Waterfall
Arenal/La Fortuna

This was awesome! Not the boring trail horses you imagine! These horses had spirit and we were able to trot! The waterfall was absolutely stunning and you can swim there!!! The fresh pineapple afterwards was awesome!!

Quality of Experience
Guides, Drivers and Staff
Transport
El Silencio Hike & Visit to Ecotermales Hot Springs
El Silencio Hike & Visit to Ecotermales Hot Springs
Arenal/La Fortuna

Great hike! Saw a yellow pit viper, it was a baby, toucans, great volcano views, leaf cutter ants, and lava rock fields! The hot springs were awesome! Just wish we would’ve had more time!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
San José - Arenal - Visit to La Paz Waterfall & Gardens
San José - Arenal - Visit to La Paz Waterfall & Gardens
Costa Rica

We were able to see a lot of animals and saw beautiful waterfalls!! (Macaws, parrots, ocelot, snakes, puma, jaguar)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 31, 2022

Hello Jacqueline & Starley,

I am so happy to know your honeymoon was an unforgettable experience.
You traveled for more than 2 weeks, so you had many day to experience the wonders of our country.

Thanks for sharing the pictures, all of them are great!
I hope you will visit Costa Rica in the future to explore new experiences!

Pura Vida,
Olman

Andrea ROCKS Columbia!!!
Colombia | Mar 17 - Mar 24, 2022

Dr. Steven
Dr. Steven W.
New Orleans, LA | Reviewed on Mar 30, 2022
I just happened upon KimKim in trying to figure out what to do on our Colombia trip. We were randomly assigned Andrea as our KimKim Consultant and Colombia local expert. We hit the lottery of travel agents! Having Andrea as our consultant was like having an old friend giving us all the best recommendations, everywhere we went! Andrea arranged all the details of our trip! We had great guides and drivers in Bogota, Medellin & Cartagena. The tours were professionally organized and... Read more

I just happened upon KimKim in trying to figure out what to do on our Colombia trip.

We were randomly assigned Andrea as our KimKim Consultant and Colombia local expert.

We hit the lottery of travel agents! Having Andrea as our consultant was like having an old friend giving us all the best recommendations, everywhere we went!

Andrea arranged all the details of our trip! We had great guides and drivers in Bogota, Medellin & Cartagena. The tours were professionally organized and really great. The logistics were all streamlined and detailed, and nothing was missing anywhere along the way.

Some highlights for us (Andrea arranged):
1. Bogota Fruit Market Tour- Maria was an absolute subject matter expert! She was so passionate about everything she did, and we loved it!
2. Medellin- Andres was an amazing tour guide and took us to amazing sights.
3. Cartagena- Juan was great taking us to Baru and the Rosario Islands!

I can't recommend Andrea more. She was always available on Whats App, and went above and beyond to serve our needs.

Thanks Andrea for being amazing!

Local specialist: Andrea Morita
Andrea
Andrea Morita
Local specialist in Bogota | Replied on Mar 31, 2022

Dear Steven,
I do not have words to thank you so much for your generous words. Thank you so much because your experience with us inspires us to keep working hard for our country and our people.
Thank you so much for taking the time to write us about your trip. Every driver, tour guide, and person you met feels blessed and happy reading your comments.
You make our job, our happiness, and the reason we chose this career for our lives.
It was an honor for all of us to serve you.
Colombia will be waiting for you always with open arms!
Andrea

8 Night Trip to Jordan in early March 2022
Jordan | Feb 26 - Mar 5, 2022

S
Sam W.
United Kingdom | Reviewed on Mar 30, 2022
We recently did an 8 night tour of Jordan, visiting Amman, Dana Biosphere, Petra, Wadi Rum, Aqaba and the Dead Sea. We arranged the tour only 2-3 weeks before we left (as COVID rules eased), but Samir was still able to arrange everything in a few days and communication worked well in terms of figuring out a few options. Overall all the timings and logistics all went to plan and it was a well-put together schedule. Our guide for the week Bassam was great - he clearly enjoys being a guide and... Read more

We recently did an 8 night tour of Jordan, visiting Amman, Dana Biosphere, Petra, Wadi Rum, Aqaba and the Dead Sea. We arranged the tour only 2-3 weeks before we left (as COVID rules eased), but Samir was still able to arrange everything in a few days and communication worked well in terms of figuring out a few options. Overall all the timings and logistics all went to plan and it was a well-put together schedule. Our guide for the week Bassam was great - he clearly enjoys being a guide and telling people about Jordan and showing them a few extra places and things they wouldn't find by themselves. He was also a very safe driver. We didn't feel rushed at all and the trip felt relaxed, even though we only spent 1-2 nights in each location. This trip lived up to our expectations and thanks again to Samir and Bassam.
Sam & Grace

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 31, 2022

Dear Sam & Grace
Was our pleasure to host you in Jordan . thank you so much for your kind encouraging words, i would certainly love to see you again in Jordan , you can always recommend Kim Kim to your friends and families , and i will be so happy to help at any time.
Have a great day , Godspeed.
Samir

Why travelers love kimkim

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