Kimkim Trip Reviews

4.8
Based on 18,244 ratings
Read 18,244 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

10 star trip! Noga et al worked relentlessly ...
Iceland | Sep 30 - Oct 9, 2025

Deborah
Deborah M.
Honolulu, HI | Reviewed on Oct 11, 2025
10 star trip! Noga et al worked relentlessly to help us customize the exact trip we wanted including waterfalls, geyser, lagoons, glacier/ice cave hike and 3x Northern Lights!
It was perfect with 2- 2.5 hour drives each day. The hotels were comfy with great breakfast buffets. We loved the ice cave hike with our guide Sylvester and the snorkeling in Silfra Fissure with our guide Aidan. Everyone at Kimkim answered our questions immediately. We lucked out as the weather never interrupted our...
Read more

10 star trip! Noga et al worked relentlessly to help us customize the exact trip we wanted including waterfalls, geyser, lagoons, glacier/ice cave hike and 3x Northern Lights!
It was perfect with 2- 2.5 hour drives each day. The hotels were comfy with great breakfast buffets. We loved the ice cave hike with our guide Sylvester and the snorkeling in Silfra Fissure with our guide Aidan. Everyone at Kimkim answered our questions immediately. We lucked out as the weather never interrupted our plans with just some passing showers. Not only that, we were greeted by the Northern Lights when we flew in over Greenland and then we saw them two more times in Iceland! This was an unforgettable trip! If you go, be sure to bring completely waterproof hiking boots and rain jacket and rain pants! Kimkim made everything easy for us! Thanks so much! Debbie

Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Oct 14, 2025

Thank you, Debbie! It was so much fun working with you and I'm glad you had such an incredible experience. Seeing the northern lights three times is a real treat! We're here if you ever decide to do a return visit to this beautiful island 😊

We had the most wonderful trip. All of our gu...
Peru | Aug 20 - Aug 30, 2025

Alexandria
Alexandria T.
Atlanta, GA | Reviewed on Oct 11, 2025
We had the most wonderful trip. All of our guides were phenomenal and the accommodations were lovely. Read more

We had the most wonderful trip. All of our guides were phenomenal and the accommodations were lovely.

Hotel Reviews
El Mapi by Inkaterra
Cusco

Very cool stay z would stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
StarLodge

What an incredible experience! Staff was incredible. Will recommend to everyone.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Premium Villas
Urubamba

Incredible experience- will absolutely revisit and bring kids next time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quinta San Blas by Ananay Hotels
Cusco

Very limited options. Clean, but no tv, no fridge, no heat during certain hours. Will not stay here again or recommend others. Staff was very friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Antigua Miraflores
Lima

Wonderful hotel in a great location. Would absolutely stay here again and recommend others. Food was great, service was lovely, and rooms were perfect (including fridge & tv).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rainbow Mountain Trek
Rainbow Mountain Trek
Peru

Hike up was steep but worth it - it took us about 1.5 hrs to hike. What a cool sight to see!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discovering the Treasures of Machu Picchu
Discovering the Treasures of Machu Picchu
Aguas Calientes/ Machu Picchu

Originally I wanted to justleave this review as: its machu picchu, need i say more? In short, it was unbelievable. In long, the tour made the difference. Our guide was fantastic, answering all questions and giving us a tour we would have absolutely not gotten had we gone independently. She picked the trails we went on strategically based history, pure convenience for photo opportunities, and crowd control. This tour made it unforgettable, not just unbelievable.

Quality of Experience
Guides, Drivers and Staff
Transport
StarLodge Adventure Suites
StarLodge Adventure Suites
Peru

We had no idea what we were getting into but it was incredible! In short, we climbed up the mountain and zip lined (6 times) down. What an incredible experience- kept the adrenaline pumping, the views were spectacular and you can hire an incredible photographer. Highly recommend for a once in a lifetime experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacred Valley Tour: Pisac, Maras and Moray  & Lunch at Mountain View
Sacred Valley Tour: Pisac, Maras and Moray & Lunch at Mountain View
Peru

This was a very cool tour. The restaurant where lunch was served was delicious and the views were phenomenal. The salt mines were very cool. We enjoyed the brief history lesson and bringing home some salty souvenirs. Learning about the pre-incan and incan planting techniques and mountain side tombs was also a suprisingly fascinating highlight. Would recommend this tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fly to Cusco, and Sacred Valley Expedition: Exploring Chinchero and Urubamba
Fly to Cusco, and Sacred Valley Expedition: Exploring Chinchero and Urubamba
Peru

This was a cool "entry" experience to the culture. We got our first taste of ancient sites and the weaving experience and demonstrations were fascinating.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pachamanca Lunch at El Albergue Farm in Ollantaytambo
Pachamanca Lunch at El Albergue Farm in Ollantaytambo
Peru

Unbelievable experience- way more than we were expecting. This place was incredible - they had a spacious farm, international elementary aged school, animals, coffee distillery, and liquor distillery. Not to.mwntion the practice of cooking the food was insightful and delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lima Food Tour
Lima Food Tour
Peru

Food was delicious, tour Guide was fantastic - she provided us with a detailed email at the end containing thw dishes we ate, restaurants we ate at and some recipes! The travel was easy with driver picking us up at, and dropping us off directly from our hotel, and everything in between.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Oct 18, 2025

Hi Alexandria,

Thank you so much for sharing your experience! I’m so happy to hear you had such a great anniversary trip. It was a joy helping plan this special celebration for you both. Wishing you many more adventures (and anniversaries!) ahead!

We love Greece!
Greece | Sep 11 - Oct 4, 2025

Jennie
Jennie L.
San Jose, CA | Reviewed on Oct 11, 2025
Irene was a wonderful help setting a great itinerary, planning activities and finding lodging in great locations. The KimKim team provided support to us during the trip, keeping us posted on changes in schedule and responded quickly to questions (big and small) while we were traveling. We loved the detail provided to help us navigate between locations, stops along the way etc. they were all spot on! This was a memorable trip thanks to the KimKim team! Read more

Irene was a wonderful help setting a great itinerary, planning activities and finding lodging in great locations. The KimKim team provided support to us during the trip, keeping us posted on changes in schedule and responded quickly to questions (big and small) while we were traveling. We loved the detail provided to help us navigate between locations, stops along the way etc. they were all spot on! This was a memorable trip thanks to the KimKim team!

Hotel Review
Athens Cypria Hotel
Athens

It was fine and met our needs. The breakfast was adequate and there was an ample size dining room. The room was a “acropolis view” yes if you angled yourself just right on the small balcony you could see the Acropolis. The rooftop bar was very pleasant with a lovely view.

Authenticity & Character
A business hotel.
Location
Staff
The staff were very accommodating and helpful
Cleanliness & Comfort
The bed was not particularly comfortable. The lobby furniture was tired and worn With the small rooms this should be more accommodating.
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Oct 17, 2025

My dear Jennie,
Thank you so much for your kind words! I am delighted to hear that you had a memorable trip and that everything went smoothly with the itinerary we crafted together.
I also truly appreciate your constructive feedback regarding your hotel in Athens — I will certainly take it into consideration for future travelers.
It was a great pleasure working with you, and I hope we have the chance to plan another wonderful journey together — perhaps to another corner of Greece or Italy again next time!
Wishing you all the best and many safe and inspiring travels ahead!
Irene

Ring Road Revelations
Iceland | Sep 23 - Oct 4, 2025

brad
brad m.
Japan | Reviewed on Oct 11, 2025
We had a fantastic 12 day self drive tour around Iceland. With Lisbet’s help and coaching we were well prepared for the weather and were able to really enjoy each days journey. The pace was very manageable and we did all that we really wanted including a few optional stops. The in car wifi and daily google route plans made navigation easy. Just a gorgeous country with delightful people.
The diversity of activities, nature stops and lodging kept our interest and made the two weeks go...
Read more

We had a fantastic 12 day self drive tour around Iceland. With Lisbet’s help and coaching we were well prepared for the weather and were able to really enjoy each days journey. The pace was very manageable and we did all that we really wanted including a few optional stops. The in car wifi and daily google route plans made navigation easy. Just a gorgeous country with delightful people.
The diversity of activities, nature stops and lodging kept our interest and made the two weeks go by quickly!

Hotel Reviews
Black Beach Suites
Vik I Myrdal

The Black Beach Hotel was really nice and one of the hotels we enjoyed the most. The location added to the experience with the breathtaking beach views.

Hotel Laugarbakki
Laugarbakki

The Hotel Laugarbakki was our least favorite. The isolated location and slightly rundown feel made it less appealing compared to the other hotels we stayed at.

Fosshótel Mývatn
Myvatn

We really enjoyed our stay at Fosshótel Mývatn. It offered a comfortable stay with beautiful views around the Lake Mývatn area.

The Reykjavík Edition
Reykjavik

The Reykjavík Edition was one of our favorite places to stay. Its modern amenities and convenient location in the city were just fantastic.

Hótel Jökulsárlón - Glacier Lagoon Hotel
Hofn

We were fortunate that when the ring road closed due to flooding, we were staying here and could secure a 2nd night. It was one of our favorite hotels with a great ambience and views from the dining room and outdoor hot tubs. Staff was friendly and gracious and rooms were of high standard and comfortable. We were able to enjoy the Northern lights as well as the sauna, steam room and cold plunge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Blue Lagoon
Iceland

We visited the Blue Lagoon early in the morning, which was a perfect way to start our holiday. The early visit helped us avoid the crowds, and it set a relaxing tone for the rest of our day in Iceland.

Local specialist: Lisbet Grönvaldt

Japan Trip
Japan | Oct 1 - Oct 9, 2025

Cici
Cici L.
Los Angeles, CA | Reviewed on Oct 10, 2025
Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan! Read more

Since I was taking kids and parents (3 generations) to Japan for the first time and wanted to explore all over, having an expert help with the route and planning was perfect! Leny was great and nailed it with a good blend of guided tours, experiences, and self-exploration days. Loved having all the tickets and reminders communicated in WeChat. Everything was well organized. We can’t wait to return to Japan!

Hotel Reviews
MIMARU SUITES KYOTO SHIJO
Tokyo

Loved this hotel! Great location close to the subway, Nikishi market, food and shopping. 7-eleven conveniently close too! The family suite was great for my kids and parents. Spacious and had everything we needed and more. The kids loved the tatami room! Having a washer/dryer was convenient. The happy hour was awesome and the coffee/tea machine was a great perk. The kids loved the bingo game for gacha ball prize too. Would definitely stay at Mimaru again!

Authenticity & Character
Traditional kids games in the lobby
Location
Convenient
Staff
Cleanliness & Comfort
Gora Kansuiro
Hakone

This was a bit more traditional than I expected and both the public and private onsets were very small. The outdoor onsen had so many mosquitos that ate me alive. The dinner and breakfast were delicious!

Authenticity & Character
Location
The path to the open air onsen was hard to follow and mosquitos everywhere. No where to really walk around and enjoy nature
Staff
Cleanliness & Comfort
Control for mosquitos and one of the bathrooms in our room was broken. Hard to get ready as a family of 6 with 1 toilet.
MIMARU Suites Tokyo Asakusa

Loved the location! So convenient for good food in every direction of Asakusa! Close to the subway and so convenient to jump on the Ginza line to go to Shibuya or Ginza. The family suite was spacious. The kids loved the tatami mats room!

Authenticity & Character
Location
Convenient
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 11, 2025

Hi Cici,

Welcome back home!
Thank you so much for your kind words! I’m so glad to hear that your family’s first trip to Japan was memorable and that the balance of tours and free time worked well for everyone. It was a pleasure planning your journey.

I look forward to helping you explore more of Japan on your next visit!

Warm regards,
Leny

We had an absolutely wonderful time in New Ze...
New Zealand | Sep 15 - Oct 2, 2025

Christine & John
Christine & John C.
Seattle, WA | Reviewed on Oct 10, 2025
We had an absolutely wonderful time in New Zealand. Working with Denise was a real pleasure. The centrally located hotels, tours, guides and transportation she set up were spot on. It was comforting knowing Denise and her team was available to us during the whole trip if we needed help. The attention to detail and dedication to service she brought to our itinerary was outstanding. Some of our favorites were: the Essence of Waiheka wine tour, the Hobbiton movie set tour, the Po... Read more

We had an absolutely wonderful time in New Zealand. Working with Denise was a real pleasure. The centrally located hotels, tours, guides and transportation she set up were spot on. It was comforting knowing Denise and her team was available to us during the whole trip if we needed help. The attention to detail and dedication to service she brought to our itinerary was outstanding. Some of our favorites were: the Essence of Waiheka wine tour, the Hobbiton movie set tour, the Po Indigenous Experience and the cruise to Walter Peak, farm tour and BBQ dinner. The views from our hotel rooms in Mt Cook and Queenstown were spectacular. We would highly recommend Denise and KimKim to anyone who is interested in touring New Zealand.

Hotel Reviews
The Langlands Hotel
Invercargill

This turned out to be a pretty nice hotel. Parking was easy and the hotel was well located. Nice restaurant and great breakfast bar.

Authenticity & Character
We grew to like this hotel it took a bit of getting used to.
Location
Staff
Cleanliness & Comfort
Copthorne Hotel & Apartments Queenstown Lakeview
Queenstown

We actually stayed at the Ramada Suites Queenstown. The hotel was centrally located to the lakefront just a 5 min walk. Parking would have been a big issue if we hadn’t had a spot reserved beneath the hotel. The restaurant was ok and breakfast was just ok as well. The staff was very nice and the lake and Mountain View’s from our room were again spectacular.

Distinction Christchurch Hotel
Christchurch

Very nice hotel, well located with friendly staff and good breakfast.

Authenticity & Character
Location
Centrally located, good restaurants nearby.
Staff
Cleanliness & Comfort
Mt Cook Lodge & Motels
Canterbury

We didn’t actually stay here. The restaurant in the hotel was closed on the days we were booked to stay there. We were going to have to walk over to the Hermitage Hotel to eat every day so we were able to get an upgrade to a very nice room over there. The breakfasts and the dinner buffet there were good and overall I would give this hotel 5 stars.

Rydges Auckland
Auckland

Really nice hotel. They charged us 55 $ per night for parking but other than that it was great.

Authenticity & Character
Location
Central to lots of good stuff.
Staff
Very friendly and accomodating.
Cleanliness & Comfort
Activity Reviews
PRIVATE BOUTIQUE WINE TOUR
PRIVATE BOUTIQUE WINE TOUR
Queenstown (NZ)

Another great wine tour. We had a very good guide who went the extra mile for us and showed us a great time. I believe Lindsey was his name, top notch!

Quality of Experience
Food
Had only a cheese board provided for lunch really wasn’t quite enough but we didn’t really go on this tour for the lunch. Wasn’t that big of a deal.
Guides, Drivers and Staff
Transport
TSS Earnslaw Cruise to Walter Peak, BBQ Dinner, Farm Tour
TSS Earnslaw Cruise to Walter Peak, BBQ Dinner, Farm Tour
Queenstown (NZ)

Loved this boat ride and buffet. The farm tour and sheep shearing was outstanding.

Quality of Experience
Food
Very good.
Guides, Drivers and Staff
Wonderful, friendly people.
Transport
Fun boat ride and beautiful scenery.
Amiki   - Kai Safari
Amiki - Kai Safari
Christchurch

Loved this tour as well. Seems we like the activities that involve food.

Quality of Experience
Food
Good tour of local eateries.
Guides, Drivers and Staff
Loved our guide. She was full of great local knowledge and enthusiasm.
Experience Antarctica in Christchurch
Experience Antarctica in Christchurch
Christchurch

This was just kind of average for us. A few interesting things but not sure it was worth the time.

Te Pō Indigenous Experience
Te Pō Indigenous Experience
Rotorua

We really enjoyed this experience, another one of our favorites.

Quality of Experience
Food
Lots of local dishes.
Guides, Drivers and Staff
Really enjoyed the tour guide for this experience.
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

This is very well done and well organized. We took the 2 1/2 hour tour and that was plenty.

Quality of Experience
Guides, Drivers and Staff
Transport
The Essence of Waiheke Wine Tour
The Essence of Waiheke Wine Tour
New Zealand

Loved this tour. We had a great time, the driver/guide was very knowledgeable and enthusiastic about the island and the people on the island.

Quality of Experience
Food
The lunch we were provided was exceptional. We ate at a restaurant called 372, very nice people and very good food.
Guides, Drivers and Staff
Transport
Ferry to Waiheke Island
Ferry to Waiheke Island
Auckland

Enjoyed the ferry ride to the island

Quality of Experience
Guides, Drivers and Staff
Great guide, lots of local knowledge, enthusiastic about the island and the people living there.
Transport
Enjoyed the ferry ride to the island.
Enjoy the panoramic view of Auckland from Sky Tower
Enjoy the panoramic view of Auckland from Sky Tower
Auckland

Worth seeing.

Local specialist: Denise Siviter
Denise
Denise Siviter
Local specialist in Bay of Plenty, New Zealand | Replied on Oct 12, 2025

Thank you John and Christine, it was an absolute pleasure creating this special trip to New Zealand with you both.
I really appreciate your kind words and your very thorough review on your experiences and accommodation. This is great and helps us to make sure we are delivering the right product for our clients.
I hope that you get to visit New Zealand again but in the meantime stay well and happy.
Let us know if you are ever back. 🥝
Warm Regards and Aroha ❤️
Denise

Family Travels through Denmark and Norway
Sweden | Jun 26 - Jul 15, 2025

Erin
Erin K.
Canada | Reviewed on Oct 10, 2025
We had a wonderful time on our family trip to Denmark and Norway which was organized with the help of Kim Kim! We were travelling with 11 people (ages ranging from 3 years old to grandparents) and Kim Kim helped put together a fantastic itinerary, booked excellent accommodations and helped arrange the complex logistics of transportation for a 17 day trip all the way to Tromso in Northern Norway. We started trip planning at least 8 months in advance as we knew we would be travelling in high... Read more

We had a wonderful time on our family trip to Denmark and Norway which was organized with the help of Kim Kim! We were travelling with 11 people (ages ranging from 3 years old to grandparents) and Kim Kim helped put together a fantastic itinerary, booked excellent accommodations and helped arrange the complex logistics of transportation for a 17 day trip all the way to Tromso in Northern Norway. We started trip planning at least 8 months in advance as we knew we would be travelling in high season. As a result, we were shuffled between a few different local travel specialists (which has never happened before with past trips). But everything worked out and it was wonderful to work with Kadri and her team! We were very impressed with the accommodations booked, the smooth logistics of transportation and small adjustments she made to the itinerary to make for a wonderful Scandinavian adventure! Kadri and her team were very response to any questions we had once we departed and the trip was very smooth. The excursions they recommended and booked were excellent while still allowing for lots of independent time to feel like we were on our own adventure! We especially enjoyed the RIB boat in the fjords of Balestrand and the boat tour out of Oslo. Our family had a blast and we look forward to planning future trips with Kim Kim again!

Hotel Review
Axel Guldsmeden
Copenhagen

Beautiful hotel with large comfortable rooms! Excellent location and wonderful breakfast each morning! The staff were very friendly and helpful!

Authenticity & Character
Beautiful decor in the rooms with very comfortable bed
Location
Close to the train and walking to central sites
Staff
Went above and beyond to ensure we had a comfortable stay
Cleanliness & Comfort
Activity Review
RIB-boat tour to Finnabotn
RIB-boat tour to Finnabotn
Balestrand

We went out on the boat on a cool morning with drizzling rain and we not sure what to expect. We went suited up in warm and waterproof suits with goggles and ended up having the most amazing 2 hour trip through the fjords. Definitely a highlight for both the kids and adults and our local guide was amazing! Highly recommend!

Local specialist: Kadri Talvik
Kadri
Kadri Talvik
Local specialist in Norway | Replied on Oct 13, 2025

Dear Erin,

Thank you so much for your wonderful review! It was such a pleasure helping you and your family plan this special Scandinavian adventure. I’m delighted to hear that you enjoyed the accommodations, smooth logistics, and excursions — especially the RIB boat and Oslo tour! Organising a trip for three generations is always exciting, and I’m so glad everything came together seamlessly.

Wishing you and your family many more amazing travels ahead. We here at Kimkim would love to help you plan your next adventure when the time comes!

Warm regards,
Kadri

Fantastic trip plan put together by Liz and h...
France | Sep 23 - Oct 8, 2025

M
Matt M.
Edison, NJ | Reviewed on Oct 10, 2025

Fantastic trip plan put together by Liz and her team, we enjoyed all of the tours! We made some incredible memories, met some nice people and had some delicious food.

Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Oct 10, 2025

Matt-
Thank you so much for sharing your experience! I am thrilled to hear that I could craft an enjoyable itinerary for you both. I am glad you enjoyed all the tours and made such memorable connections—both with the places and the people. Delicious food, great company, and memorable moments are precisely what we hope every journey delivers. We’d love to welcome you back for another exploration soon!
Liz and the rest of the Franc team at Kimkim

This was our first trip booked with kimkim an...
Greece | Sep 13 - Sep 26, 2025

M
Maureen D.
Bedford, NH | Reviewed on Oct 10, 2025
This was our first trip booked with kimkim and it won't be our last. Siena spent a lot of time with me to find out what kind of trip we were looking for and what aspects of the trip would be most important to us. All the hotels and excursions were fabulous. I think our favorite excursions were the cooking class in Crete in the White Mountains and the ebike tour of southern Santorini. The cooking class class gave us a look inside a traditonal greek home and the how the value their culture... Read more

This was our first trip booked with kimkim and it won't be our last. Siena spent a lot of time with me to find out what kind of trip we were looking for and what aspects of the trip would be most important to us. All the hotels and excursions were fabulous. I think our favorite excursions were the cooking class in Crete in the White Mountains and the ebike tour of southern Santorini. The cooking class class gave us a look inside a traditonal greek home and the how the value their culture and history. The bike tour in Santorini brought us to places in the southern part of the island that we probably would not have seen on our own. Lea was also great to work with from the kimkim team. Her communication before and on the trip made everything go soothly. We hope to get back to Greece to see other parts of this beautiful country.

Maureen

Hotel Reviews
DOM Boutique Hotel
Heraklion

DOM Boutique Hotel in Heraklion was very nice. The staff were pleasant, making the stay enjoyable.

Avra Hotel
Rafina, Attica

Avra Hotel served its purpose for a quick overnight stay in Athens. Although it was a bit farther from the airport than expected, it was clean and functional.

Absolute Bliss (Adults Only)
Santorini

The people at this hotel were some of the friendliest people I have ever met. The service is top notch. Having breakfast brought to your each day was such a nice way to start the day. I highly recommend staying at Absolute Bliss. The name definitely reflects the environment of the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
SanSal Boutique Hotel
Chania

This hotel was fabulous. Located across from the sea with an rooftop pool overlooking the sea. It was a short walk to old town giving easy access to shops and restaurants.

Location
Staff
Cleanliness & Comfort
Herodion Hotel
Athens

This hotel was in a great location . It had a roof top bar with an amazing view of the Acropolis. The staff was very helpful and friendly. We were on the 4th floor and the noise from the rooftop bar late at night was a little disruptive. I would ask for a lower floor.

Location
Staff
Cleanliness & Comfort
Activity Reviews
Sunset & Wine Tasting Experience
Sunset & Wine Tasting Experience
Santorini

The Sunset and Wine Tasting Experience was extended for a volcano celebration with fireworks, which made it truly memorable. It was a wonderful surprise to enjoy the event at Santo Winery.

Neighborhoods of Athens Discovery Walk
Neighborhoods of Athens Discovery Walk
Athens

The Neighborhoods of Athens Discovery Walk was a nice experience with just the two of us, though it felt a bit repetitive with the other activities we did in Athens.

Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens

The Ancient Athens Acropolis and Mythology Walk was a bit repetitive since I had already visited the Acropolis on my own, and it felt like I spent too much time in Athens. My husband, who loves history, loved it though!

Self-Guided Trip to Akrotiri Archaeological Site
Self-Guided Trip to Akrotiri Archaeological Site
Santorini

The Sunset & Wine Tasting Experience was delightful. We were able to extend our visit at the last winery to watch the volcano celebration fireworks due to high winds cancelling the event the previous day. The tour organizers were accommodating and allowed us to do so, which made it a special experience.

Knossos Palace Experience
Knossos Palace Experience
Greece

The Knossos Palace Experience was okay. Heraklion itself wasn't very exciting, and I wouldn't have chosen to visit if it wasn't necessary to get to the ferry.

Balos Lagoon & Falassarna Beach 4WD Day Trip & Lunch
Balos Lagoon & Falassarna Beach 4WD Day Trip & Lunch
Chania

The Balos Lagoon & Falassarna Beach 4WD Day Trip with Lunch was amazing. There were just four of us, which made it feel really personal. Our guide was fantastic, knew so much about the history and the local area, and was easy to understand. We had a great balance of sightseeing and relaxing at the beach, followed by a wonderful lunch. Everything was taken care of – truly a fabulous experience.

Traditional Cretan Cooking Experience
Traditional Cretan Cooking Experience
Chania

The Traditional Cretan Cooking Experience was great! However, there was a mix-up with the pickup time, and they didn't notify us about it. It got a bit stressful since we weren't expecting them so early, but once sorted, the cooking experience itself was enjoyable.

South Coast E-Bike Adventure
South Coast E-Bike Adventure
Santorini

This was a great way to see the southern part of Santorini.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 15, 2025
Thank you so much for sharing this wonderful review, Maureen! I’m so happy to hear how much you enjoyed your time in Greece! It sounds like the cooking class and e-bike tour were real highlights, and I love that you got to experience both the warmth of a traditional Greek home and the hidden corners of Santorini. I also have to agree — Lea truly is the best! She cares so much about every traveler’s experience, and I’m so glad her support made everything go smoothly for you. It was such a... Read more

Thank you so much for sharing this wonderful review, Maureen! I’m so happy to hear how much you enjoyed your time in Greece! It sounds like the cooking class and e-bike tour were real highlights, and I love that you got to experience both the warmth of a traditional Greek home and the hidden corners of Santorini. I also have to agree — Lea truly is the best! She cares so much about every traveler’s experience, and I’m so glad her support made everything go smoothly for you.

It was such a pleasure planning this trip together, and I’d love to help you explore more of Greece whenever you’re ready for your next adventure! 🇬🇷

We had an absolutely wonderful time in Spain ...
Spain | Sep 22 - Oct 8, 2025

L
Lorena B.
Corona, CA | Reviewed on Oct 10, 2025
We had an absolutely wonderful time in Spain and Portugal! Thank you Marta and Raquel for your dedication to service and attention to all the specifics involved with my itinerary. Our trip ran smoothly and seamlessly. It was comforting to know that the kimkim team was available to us 24/7 throughout our entire trip. The centrally-located hotels, tours, guides and transportation were spot on. Thank you for taking good care of us. We definitely will be coming back to kimkim for our next... Read more

We had an absolutely wonderful time in Spain and Portugal! Thank you Marta and Raquel for your dedication to service and attention to all the specifics involved with my itinerary. Our trip ran smoothly and seamlessly. It was comforting to know that the kimkim team was available to us 24/7 throughout our entire trip. The centrally-located hotels, tours, guides and transportation were spot on. Thank you for taking good care of us. We definitely will be coming back to kimkim for our next adventure!

Hotel Reviews
Grande Hotel do Porto
Porto

The hotel was so elegant and absolutely beautiful! The staff was friendly and the breakfast was excellent!!

Authenticity & Character
It was so beautiful, spacious and elegantly decorated
Location
It was centrally-located and walking distance to everything!
Staff
They were very helpful and attentive
Cleanliness & Comfort
The beds and pillows were very, very comfortable
Lisboa Prata Boutique Hotel
Lisboa

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
Having two windows, each with views facing the bustling streets below, made this room special.
Location
It was centrally-located and walking distance to all of the sights.
Staff
Didn't get a name
Cleanliness & Comfort
The room was very clean and comfortable but as a couple, separate twin beds, which could not be rearranged due to the configuration of the room, was unexpected.
Hotel Alcázar
Seville

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The rooftop bar and pool had an amazing view of the city!
Location
It was centrally-located; walking distance to all the sights.
Staff
Everyone was very attentive
Cleanliness & Comfort
The bed was very comfortable
Hotel Palacio de Santa Inés
Granada

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The design of the hotel was unique and roomy
Location
It was across the Alhambra which made it very convenient
Staff
They were very helpful and friendly
Cleanliness & Comfort
Having a second bathroom was a nice plus!
Suites La Posada De Pilar
Córdoba

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and helpful in securing our luggage after check out so we can have a relaxing visit at the Mosque-Cathedral.

Authenticity & Character
The courtyard was especially beautiful and relaxing. The washing machine in the room was a nice touch if we needed it.
Location
It was very convenient; centrally-located
Staff
Didn't catch his name
Cleanliness & Comfort
The bed was very comfortable
Ronda Navarra by Valdesierra
Béjar

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable.

Authenticity & Character
The kitchen was fully stocked will cooking tools and gadgets to create a meal.
Location
Staff
The virtual staff was on top of things; communication, reminders and customer service was readily available.
Cleanliness & Comfort
The apartment was very clean and comfortable
Hotel Meninas
Madrid

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The hotel was beautifully decorated
Location
The hotel was centrally-located; in the middle of all the sights!
Staff
The staff was friendly and helpful
Cleanliness & Comfort
The beds were comfortable
Acta Splendid
Barcelona

The hotel was just what I expected; centrally-located, beautiful, clean and comfortable. The staff was friendly and the breakfast was excellent!!

Authenticity & Character
The hotel was beautifully decorated!
Location
Centrally-located; right in the middle of everything!
Staff
They were very friendly and helpful
Cleanliness & Comfort
The beds were very comfy
Activity Reviews
Barcelona Highlights: Montjuïc, Gothic Quarter & Sagrada Familia
Barcelona Highlights: Montjuïc, Gothic Quarter & Sagrada Familia
Barcelona

The Barcelona Highlights tour was fantastic! Our guide, Ramon, was incredibly enthusiastic and made the experience so special. He had so much energy and excitement, it was contagious. He truly loved what he was doing and it showed in the way he guided us.

Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

The guided Tuk-Tuk tour in Lisbon was a great choice, especially with all the hills in the city. It gave us a wonderful overview and made navigating the city on foot later much easier. The Tuk-Tuk took us to all the must-see places, and it was convenient to know how to revisit them afterward.

An Evening of Flamenco
An Evening of Flamenco
Spain

The Flamenco night was a lot of fun. We had front row seats, which was fantastic, as it felt like we were right in the middle of all the action. It was an entertaining and captivating experience.

Small Group Excursion to Sintra & Pena Palace
Small Group Excursion to Sintra & Pena Palace
Lisbon

Our excursion to Sintra and Pena Palace was made exceptional by our guide, Miguel. He was like a walking encyclopedia and had an impressive depth of knowledge about everything we saw. He answered all our questions and was so informative. It was a pleasure to be guided by someone so well-versed and intelligent.

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Oct 13, 2025

Hola Lori! Thanks so much for taking the time to share the highlights of your special trip to Spain & Portugal 🥰I am glad to know that you had a great time discovering both countries. It was a pleasure working with you on this experience , I will certainly pass your workds onto Marta who will be delighted! Hopefully we get in touch again for future adventures x All the best, Raquel

10 fun filled days in Portugal
Portugal | Sep 29 - Oct 8, 2025

C
Cindi P.
Chicago, IL | Reviewed on Oct 10, 2025
Pedro did a great job putting together the itinerary for our group of 6. All the hotels had fabulous breakfast bar included and staff were helpful with recommendations. Pedro also arranged for our drivers - Carlos & Ricardo and tour guides - Claudia, Ricardo & Catarina who were all wonderful, sharing the history of the cities, culture, landmarks and recommending restaurants. Favorite restaurants - Tasca da Esquina - Lisbon (thx Pedro) and O Bolotas in Coimbra for roast pork sandwich, chips... Read more

Pedro did a great job putting together the itinerary for our group of 6. All the hotels had fabulous breakfast bar included and staff were helpful with recommendations. Pedro also arranged for our drivers - Carlos & Ricardo and tour guides - Claudia, Ricardo & Catarina who were all wonderful, sharing the history of the cities, culture, landmarks and recommending restaurants. Favorite restaurants - Tasca da Esquina - Lisbon (thx Pedro) and O Bolotas in Coimbra for roast pork sandwich, chips & sparkling wine (thx Ricardo). Top notch trip!!

Hotel Reviews
Hotel Cascais Miragem
Cascais

Beautiful location by water

Authenticity & Character
Location
Bit of walk to historic center, but not bad. Amazing spa.
Staff
Cleanliness & Comfort
Eurostars Porto Douro
Porto

Best view of Douro River!

Authenticity & Character
Nice outdoor upper patio
Location
Uphill walk to historic area. But right on river and close to bridge to Gaia.
Staff
Cleanliness & Comfort
Hotel Vincci Liberdade
Lisbon

Best staff, so kind and helpful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Oct 13, 2025

Dear Cindi,
Thank you so much for your wonderful feedback! I am pleased to hear that the itinerary, accommodations, and guided experiences all exceeded your expectations.
We truly appreciate your kind words and look forward to helping you plan another unforgettable trip in the future! :)
Your friend in Portugal - Pedro

I have used Kim Kim twice for planning trips....
Portugal | Sep 26 - Oct 5, 2025

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Laurie P.
Smyrna, GA | Reviewed on Oct 10, 2025
I have used Kim Kim twice for planning trips. My experience could not have been more different for each trip. The reason is that Kim Kim simply assigns your trip to a local travel agent for each trip. They do little quality control or monitoring or supervising to see if planning or execution of the trip is proceeding well. So it’s the luck of the draw as to whether or not things work out. My first trip to Portugal was spectacular. Our trip was assigned to an agency who carefully listened... Read more

I have used Kim Kim twice for planning trips. My experience could not have been more different for each trip.

The reason is that Kim Kim simply assigns your trip to a local travel agent for each trip. They do little quality control or monitoring or supervising to see if planning or execution of the trip is proceeding well. So it’s the luck of the draw as to whether or not things work out.

My first trip to Portugal was spectacular. Our trip was assigned to an agency who carefully listened to what we wanted to do, found the perfect guide, transportation and accommodations based on what we said we wanted and stayed in touch with us throughout the planning process and the actual trip.

Our second trip to Portugal was assigned by Kim Kim to a different travel agent, located in another country. That trip turned out to be a miserable experience. Among the problems:

1. The transfers provided by that agency were hit and miss. One transfer did not have a child seat as we requested. One transfer didn’t show up at the airport when it was supposed to. One transfer dropped our party off at the wrong hotel, leaving the party to walk in the pouring rain to the correct hotel in the middle of the night. Another transfer was given the wrong address by the travel agent, miles away from the right villa in the Algarve.

2. This travel agent demanded full payment early on in the process but would not turn over travel documents until a few days before the trip. When I finally received the documents (accommodations and transfer details), the booked tours and transfers were still incomplete.

I asked for a preliminary itinerary with details a month before the trip (three months after I had paid for the trip) so that our three families could get together to discuss them. Not only was it not provided, but no one even replied to me from the assigned travel agency. The agent simply ignored me.

3. The travel details provided days before
the trip included very problematic issues. For instance, the details said that often flights that time of year were full and it took longer than an hour to go through customs and immigration. It ALSO said that your transfer companies would not wait longer than an hour and, if that happened, you were on your own. Had I known this way back before I was made to pay the bill in full, I would have foregone the transfers and just gotten Ubers at the airport. What a racket. They make you pay for the transfers then, right before the trip, tell you that you will probably be too late to get the transfers and have to get an Uber anyway.

4. When we experienced the many issues with this trip, often the travel agency was closed and you had to solve the problem yourself.

5. Early in the planning process, I asked for private tours. I got drivers with varying degrees of knowledge. Only one of several was a tour guide with substantial knowledge and information.

I loved Kim Kim after my first trip to Portugal but I will not use them again. Kim Kim’s success is only as good as the random agency they assign you to.

Hotel Review
Vincci Baixa
Lisbon

The hotel was okay but the location in Lisbon was different from the area I initially requested.

Authenticity & Character
Location
Finding us a hotel where I requested the location,
Staff
Cleanliness & Comfort
Activity Reviews
Privately Guided Visit of Belem
Privately Guided Visit of Belem
Lisbon

This guide was excellent along with the provided coach.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Excursion to Óbidos, Nazaré & Fátima
Private Day Excursion to Óbidos, Nazaré & Fátima
Portugal

The driver/guide knew little about the destinations and left us to ferret out information in each location.

Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid | Replied on Oct 29, 2025
Hi Laurie, Thank you for sharing your feedback. I’d like to address each of your points directly to ensure clarity. 1. Transfer You mentioned experiencing multiple transfer issues; however, according to our records, there was only one instance during your trip. I followed up with the driver, who provided a GPS screenshot confirming that you were dropped off at the correct hotel. While there was a brief pickup delay due to traffic, the transfer was ultimately completed as scheduled. 2.... Read more

Hi Laurie,

Thank you for sharing your feedback. I’d like to address each of your points directly to ensure clarity.

1. Transfer

You mentioned experiencing multiple transfer issues; however, according to our records, there was only one instance during your trip. I followed up with the driver, who provided a GPS screenshot confirming that you were dropped off at the correct hotel. While there was a brief pickup delay due to traffic, the transfer was ultimately completed as scheduled.

2. Travel Documents

You mentioned receiving your travel documents only a few days before departure. According to our Kimkim chat history, which you can review yourself, all documents were sent two weeks prior to your trip on 12 Sep for your trip departing on 26 Sep. At no time did I request early payment; my intention was to recommend confirming the deposit promptly so that I could secure two vehicles or a mini-bus, which in high season can be in limited supply.
Throughout the planning process, I ensured that all itinerary notes were consistently updated in Kimkim to maintain transparency and clarity.
Regarding the two-day gap in communication in mid-August, this coincided with a national holiday in Spain. As soon as I returned on Monday, I personally called you so that you felt fully supported and to review your itinerary, which was already complete and accurate.
3. Driver Waiting Time

Our travel documents state that, in some cases, drivers can only wait up to 1 hour at the airport after your flight lands. It explains that our drivers are not public taxi drivers; they are chauffeurs who often have multiple assignments per day. If the driver does not have another scheduled transfer, he will wait off course. However, during your trip, this was never an issue; even though your flight was delayed, the driver was notified and picked you up, and the transfer was completed.

4 In-country communication

You mentioned feeling frustrated because you preferred to have one person to contact during your trip. Our travel documents explain how to contact us during your trip. This includes an emergency number available 24/7, which you did not use during your trip. In addition, it is explained that we use instant messaging through the Trip Plan App, which is monitored by our team, so there is always somebody available to help you. This is a more realistic and efficient system than having a single person available 24/7 every day of the week. When you reached out to us via chat with questions, you received a timely response.

5. Trip Planning and Expectations

From the beginning, you requested a highly personalized itinerary for your family, with special attention to your grandchildren’s needs. Each modification was reviewed and confirmed with you to ensure the experience reflected your preferences. You emphasized wanting transportation rather than guided tours, and our drivers (who are not guides) and guides adapted accordingly to honor that request.
Our drivers also told us that some family disagreements created tension, which at times led to last-minute itinerary changes. Even in those situations, our drivers went above and beyond—offering small gestures for the children and adjusting pickup times to support your family’s comfort. All excursions and arrangements were carried out as planned, and our Kimkim chat conversation confirms consistent communication and support throughout.
While I understand and respect your perspective, some of the concerns you mentioned do not align with the documented communication or supplier confirmations. Our goal is always to provide an exceptional, attentive travel experience, and I hope this clarification helps reflect the care and commitment our team has dedicated to your trip.
Thank you again for sharing your feedback.
Respectively
Giorgia

Great first experience that really took the stress out of traveling!
Italy | Oct 1 - Oct 9, 2025

S
Stacey G.
Dallas, TX | Reviewed on Oct 10, 2025
This was my first experience with KimKim and we would definitely use them for our next trip as well as refer them to our friends. Chiara did a great job of getting to know us and what our interests are; she created a plan that catered to our needs and interests. She is based in Italy which was a bonus! We spent 4 days in Rome and 4 days in Tuscany. During our trip, we had give different tour guides. Lea, who gave us a tour through Vatican City, was great. Her knowledge and excitement... Read more

This was my first experience with KimKim and we would definitely use them for our next trip as well as refer them to our friends. Chiara did a great job of getting to know us and what our interests are; she created a plan that catered to our needs and interests. She is based in Italy which was a bonus! We spent 4 days in Rome and 4 days in Tuscany. During our trip, we had give different tour guides. Lea, who gave us a tour through Vatican City, was great. Her knowledge and excitement of art history really shined through during the tour. Francesca helped up eat our way through Rome. We learned so much about the not only the food but the history of city. Our tour of the Colosseum was terrific! Our only mistake was to tackle Vatican City and the Colosseum in one day. Do these on two separate days! In Florence, Stefan gave us a great walking tour of the city that ended with seeing the statue of David. We now have a much greater appreciation for the architecture and history of the city. The last day trip was a small group tour of three wineries. Chiristine and her colleagues were fun and informative. This was such a fun day; we not only had great wine and food, we met fun travelers from all over! KimKim arranged for the purchase of tour tickets, train tickets, hotel stays, and private transportation. We completely underestimated how many tourists are in each city so having all of these things prearranged for us was very much appreciated. In addition to all of the arrangements, Chiara provided us with a list of great restaurants to try in each city. Lastly, KimKim sends you reminders each day of what to expect the following day that included links to tickets and locations to meet our guides. They were also very quick to respond during the trip with any clarification questions. All around, this was a great experience!

Local specialist: Chiara Stefani
Chiara
Chiara Stefani
Local specialist in Italy | Replied on Oct 14, 2025

Dear Stacey,
Thank you so much for your thoughtful and detailed review!
We’re delighted to hear you had such a great experience. Attention to detail is something we truly care about, so it means a lot to know that everything ran smoothly for you. We’re also proud to receive such kind words about our trusted partners.
We can’t wait to welcome you back to Italy!
Arrivederci from all of us at the Storywalking team!

Beautiful Croatia. …so many memories
Croatia | Sep 30 - Oct 8, 2025

Patti
Patti Z.
Seattle, WA | Reviewed on Oct 10, 2025
From the very beginning in Zagreb, to the end in Cavtat, every detail was perfection. Our guide in Zagreb , Josipa was outstanding. Our driver Matej who picked us up in the airport , and also drove us to medvedgard castle was on time and very professional. Our guide Mario for Plitvice Lakes was very knowledgeable and easy to work with. He also had a lot of information about Zadar and Trojir. Our split guide , Pero, was great also! The cooking class was great! All of our hotels were... Read more

From the very beginning in Zagreb, to the end in Cavtat, every detail was perfection. Our guide in Zagreb , Josipa was outstanding. Our driver Matej who picked us up in the airport , and also drove us to medvedgard castle was on time and very professional. Our guide Mario for Plitvice Lakes was very knowledgeable and easy to work with. He also had a lot of information about Zadar and Trojir. Our split guide , Pero, was great also! The cooking class was great! All of our hotels were terrific! Thanks to Robbi for choosing great accommodations. The only complaint we have is that we had rain one day!!! But we made it work and we know that is no one’s fault. I would highly recommend using Robbi as a travel agent and your guide. His portion included a great trip to Ston and oyster tasting. Thank you again for everything!!!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Oct 15, 2025

Hi Patti,

Thank you very much for your nice words, very much appreciated! We work with quite a small number of trusted people, and glad to hear you liked it all!
It was a pleasure meeting you and showing you around. Your positive energy keeps us motivated to stay at our best every day.
THANK YOU.

Best

Robi

Toscana
Italy | Oct 1 - Oct 8, 2025

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Brica W.
Mequon, WI | Reviewed on Oct 10, 2025
We absolutely loved both places we stayed in Tuscany. They were magical! We loved all of our activities and drivers (except one grumpy one after our bike tour.) Read more

We absolutely loved both places we stayed in Tuscany. They were magical! We loved all of our activities and drivers (except one grumpy one after our bike tour.)

Hotel Reviews
Relais Le Clarisse Rome
Rome

The staff is wonderful. The room was very small and an odd set up. We didn’t LOVE the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean
Boutique Villa Liberty - Depandance Hotel - Borgo Capitano Collection - Albergo diffuso
San Quirico d'Orcia

If you want to feel like royalty, stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Romitorio di Serelle
Barberino di Val d'Elsa

The views, accommodations and food are unparalleled.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Olive Oil & Wine Tasting: a True Taste of Tuscany
Olive Oil & Wine Tasting: a True Taste of Tuscany
Italy

we were both so surprised how much we enjoyed this activity and just how much we learned on it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vincenzo is an absolutely amazing driver and went above and beyond to chat with us, answer questions, and educate us. He was always very, very concerned about our comfort level etc..
 Tuscany by E-Bike Through Chianti’s Heart: From Radda to Volpaia
Tuscany by E-Bike Through Chianti’s Heart: From Radda to Volpaia
Italy

This was probably our least favorite activity. We biked 40 Km which we absolutely were not expecting. And since it was in sienna, it was almost all on gravel roads. There were portions of it where we were truly off Roading uphill in the gravel, thank goodness the two of us are in decent shape and very coordinated. I honestly don’t think the average person would’ve been able to do this. The lunch we ended up having was absolutely beautiful and breathtaking and we will remember that forever! When I have done a bike tours in the past, there was a lot more scenery involved, and I was disappointed in that part of this

Quality of Experience
Food
The place where we stopped for lunch is a place we will remember for the rest of our lives
Guides, Drivers and Staff
our guide Sarah was absolutely delightful. And our driver on the way there was also very very friendly. But the one that picked us up was Cleary annoyed because he was told to be there at 2:30 when the bikes were actually ended at three but we ended up all finishing at 3:30. He did not hide his annoyance at all
Transport
Please see above review of driver
A Tuscan Day: Pasta Cooking Workshop & Wine Tasting a Countryside Estate
A Tuscan Day: Pasta Cooking Workshop & Wine Tasting a Countryside Estate
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Oct 22, 2025

Hi Brica! Thank you so much for your thoughtful review of your Italy trip! I’m thrilled to hear that you absolutely loved your stays in Tuscany, calling them “magical” brings a big smile to my face :) Also, thank you so much for your helpful feedback about the e-bike tour. We’ll keep refining these details to make sure everyone has a comfortable and well-paced experience! Best regards, Bea.

We had an amazing trip to Peru!
Peru | Sep 13 - Sep 27, 2025

G'nee
G'nee A.
Chicago, IL | Reviewed on Oct 10, 2025
We had an amazing trip to Peru. The KimKim team planned an adventure that touched on many different activities including a food tour in Lima, a Hacienda luncheon in the Sacred Valley, 4 wheeling to salt mines, the rainbow mountains, a luxury train ride to Punta, a boat trip to the floating villages with a luncheon at a private residence. Then, there was the Inca Trail hike which was both challenging and amazing with a culminating visit to Machu Picchu. We were impacted by altitude and could... Read more

We had an amazing trip to Peru. The KimKim team planned an adventure that touched on many different activities including a food tour in Lima, a Hacienda luncheon in the Sacred Valley, 4 wheeling to salt mines, the rainbow mountains, a luxury train ride to Punta, a boat trip to the floating villages with a luncheon at a private residence. Then, there was the Inca Trail hike which was both challenging and amazing with a culminating visit to Machu Picchu. We were impacted by altitude and could have benefitted by an additional day acclimating so that should be a consideration for anyone visiting Peru. And this is an early to bed, early to rise trip as most of the tours start early to beat the traffic and because some locations take longer to get to than the distance implies. Our hotels, particularly in the smaller towns, were quaint with impeccable service. Guides were generally knowledgeable and easy to understand. Everything went pretty smoothly; pickups were as scheduled and there was a lot of coordination between our guides and our drivers. Highly recommended!

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Oct 23, 2025

Hi G'nee,
I truly appreciate that you and Alison both took the time to share your reviews—it means a lot. 😊
I’m so happy to hear you had such a great trip to Peru! It sounds like you both had some amazing experiences—from the food tour and the Sacred Valley to the Inca Trail and Machu Picchu.
Warmly,
Liz

Korea
South Korea | Sep 29 - Oct 3, 2025

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Melanie M.
United Kingdom | Reviewed on Oct 10, 2025
We did a Seoul City tour with Lisa Choi! We learned a tremendous amount of Korea history which helped the rest of the trip. Then we toured Suwon with Sophia. This was a great chance to get out of Seoul and see more. Our trip to the night markets was fun and delicious with Yoon. Thanks so much Jessica! We got information in time but I would have loved to have had it a week in advance. Read more

We did a Seoul City tour with Lisa Choi! We learned a tremendous amount of Korea history which helped the rest of the trip. Then we toured Suwon with Sophia. This was a great chance to get out of Seoul and see more. Our trip to the night markets was fun and delicious with Yoon. Thanks so much Jessica! We got information in time but I would have loved to have had it a week in advance.

Activity Reviews
Taste the Night: Seoul’s Ultimate Street Food Adventure
Taste the Night: Seoul’s Ultimate Street Food Adventure
Seoul

We arrived late and our guide was very kind to include us fully. Yoon was terrific!

Quality of Experience
Guides, Drivers and Staff
Transport
Korean Folk Village and Suwon Hwaseong Fortress Tour
Korean Folk Village and Suwon Hwaseong Fortress Tour
South Korea

This is was a good way to get out of Seoul and learn more history. Suwon had more outdoor space for us!

Quality of Experience
Guides, Drivers and Staff
Transport
Seoul City Sightseeing Tour Including Gyeongbokgung Palace, N Seoul Tower, and Namsangol Hanok Village (Join in)
Seoul City Sightseeing Tour Including Gyeongbokgung Palace, N Seoul Tower, and Namsangol Hanok Village (Join in)
Seoul

A great way to learn Korean culture and history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Oct 21, 2025

Hi Melanie 🙇‍♀️

Thank you so much for your feedback! I’m delighted to hear that you enjoyed your tours with Lisa, Sophia, and Yoon, and that they helped enrich your experience in Korea. I also appreciate your note regarding the timing of the information and will ensure future details are provided earlier to help with your planning.

It was a pleasure assisting you, and I hope to help you explore more destinations in the future!

Warm regards,
Jessica

Excellent hotel choices and great drivers.
Norway | Aug 28 - Sep 13, 2025

Bob
Bob M.
San Jose, CA | Reviewed on Oct 09, 2025
The planning process with Anders was great. The hotels selected in each city were in the best locations. The rooms we were given often were not top rate and when I asked for a different room, e.g., with a view or a larger room, upon checking our booking the hotels were unable to accomodate us. Our driver in Norway, Lene, was fantastic. She planned our days well and went out of her way to help the Hernas members of our threesome find their ancestral home towns. All of our other drivers and... Read more

The planning process with Anders was great. The hotels selected in each city were in the best locations. The rooms we were given often were not top rate and when I asked for a different room, e.g., with a view or a larger room, upon checking our booking the hotels were unable to accomodate us. Our driver in Norway, Lene, was fantastic. She planned our days well and went out of her way to help the Hernas members of our threesome find their ancestral home towns. All of our other drivers and guides were top flight. Our only issue was that it took several tries to convince Anders that only Deborah and I were travelling to Finland. Even when he finally adjusted the room bookings, he did not adjust other reservations like the ferry to Estonia. Fenne straightened things out while we were there.

Hotel Review
Scandic Grand Central Helsinki
Helsinki

Great location in the heart of the city. Our room was tiny, the only one of the floor that had a former office divided into two rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Helsinki To Tallinn Private Day Trip with Old Town Tour & City Sightseeing
Helsinki To Tallinn Private Day Trip with Old Town Tour & City Sightseeing
Helsinki

Tallinn was wonderful. It has a great old walled city with lots to see. Our guide was very knowledgeable about it and made it a fun day.

Quality of Experience
Guides, Drivers and Staff
Transport
Porvoo Private Tour with Helsinki Highlights
Porvoo Private Tour with Helsinki Highlights
Helsinki

This was a highlight tour while we were in Finland. Porvoo is a quaint waterfront city with an old shopping district. We also enjoyed the Sibelius monument and the rock church in Helsinki. Our guide, George, was very knowledgeable and kept us entertained the whole day. The only reservation we had was that he insisted on telling us about sauna even after we told him we have one in our home in California. I didn't need to be sold on sauna.

Quality of Experience
Guides, Drivers and Staff
Transport
Geirangerfjord Cruise
Geirangerfjord Cruise
Geiranger

The Fjord itself is spectacular and the cruise well paced to allow you to enjoy the waterfalls and other sights.

Quality of Experience
Guides, Drivers and Staff
Transport
Geiranger Skywalk Visit
Geiranger Skywalk Visit
Geiranger

The trip to get there takes you out of your way to the fjord itself. The view from there is spectacular overall, but the Geiranger Fjord is but a speck in the distance.

Quality of Experience
Guides, Drivers and Staff
Transport
Cider Tasting with Food Pairing
Cider Tasting with Food Pairing
Balestrand

Although I was a bit skeptical about this going into it, the experience was really fun. The owner walked us through a tasting of ciders and then paired them excellent food choices. I was not a cider drinker before this, but I have gained a whole new appreciation for the genre.

Quality of Experience
Food
Guides, Drivers and Staff
Mostraumen Fjord Cruise
Mostraumen Fjord Cruise
Bergen

This was not a worthwhile cruise in our view.

Oslo Private Driver for a Day
Oslo Private Driver for a Day
Oslo

Lene was fantastic, not just this day but for the whole time we were with her in Norway. On this day, she exerted her "site location" skills from the movie industry to help locate the villages where Deborah and Pat's ancestors once lived.

Quality of Experience
Guides, Drivers and Staff
Lene!
Transport
Local specialist: Anders Westlund
Anders
Anders Westlund
Local specialist in Kristiansand | Replied on Oct 13, 2025

Hi Bob,

Thank you so much for your thoughtful feedback! I’m really glad to hear you enjoyed your trip through Norway and Finland — and I couldn’t agree more, Lene is truly fantastic and will be thrilled to hear your kind words.

I’m also happy to hear the cider tasting in Balestrand converted you into a cider fan — that one tends to surprise people! 😊

Wishing you, Deborah, and Pat all the best on your future travels — and if Scandinavia ever calls again, we’d love to help plan your next adventure.

Warm regards,
Anders

We were so pleased with the itinerary Uma pre...
New Zealand | Jul 29 - Aug 9, 2025

Erin
Erin C.
San Jose, CA | Reviewed on Oct 09, 2025
We were so pleased with the itinerary Uma prepared for us and the incredible attention to detail she brought to our experiences. She stayed available to us the whole trip, rescuing me from a customs' mishap, and making on the fly recommendations when one excursion got cancelled due to weather. We felt so cared for and genuinely enjoyed working with her! So much so, that I booked another trip with Kimkim before even embarking on our New Zealand trip! Read more

We were so pleased with the itinerary Uma prepared for us and the incredible attention to detail she brought to our experiences. She stayed available to us the whole trip, rescuing me from a customs' mishap, and making on the fly recommendations when one excursion got cancelled due to weather. We felt so cared for and genuinely enjoyed working with her! So much so, that I booked another trip with Kimkim before even embarking on our New Zealand trip!

Hotel Review
Legacy Te Waunui
Franz Josef

The staff paid such personalized attention to us, and the dining room was always warm and inviting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jetboat Ride to Huka Falls
Jetboat Ride to Huka Falls
Taupō

My four year old daughter and I loved this!!! My son... not so much ;-) Definitely fast, you'll definitely get wet!

Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

Our tour guide was so funny and engaging with my kids!

Enjoy the panoramic view of Auckland from Sky Tower
Enjoy the panoramic view of Auckland from Sky Tower
Auckland

Not for the faint of heart! Gorgeous views

Wētā Workshop Unleashed
Wētā Workshop Unleashed
Auckland

My kids were so invested in the miniature mountain and castle, and loved the final movie experience.

Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Oct 09, 2025

Dear Erin,

Thank you so much for your kind words, photos and the review. I absolutely enjoyed assisting you during your New Zealand Holiday.

Please keep in touch. I would be delighted to see you, Adie & Emma again in our beautiful country.

Warm regards,
Uma

Perfect Peru Trip.
Peru | Sep 13 - Sep 27, 2025

A
Agni K.
Chicago, IL | Reviewed on Oct 09, 2025

Perfect trip, very well executed by local team! Highly recommended Kim Kim!

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Oct 13, 2025

Hi Agni,

So happy to hear you had a perfect trip! 😊 Thanks for your kind words and for trusting us to plan your adventure—it means a lot.

Warmly,
Liz

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