Kimkim Trip Reviews

4.8
Based on 17,470 ratings
Read 17,470 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We were delayed I getting our trip to Scotlan...
Scotland | Aug 6 - Aug 26, 2024

Marie
Marie D.
Canada | Reviewed on Aug 27, 2024
We were delayed I getting our trip to Scotland lined up but we lucked out with Tetiana as our advisor. She prepared an amazing trip for us. We experienced a few challenges - one of them a passport left in a hotel safe! We solved most of it ourselves but she followed up with both hotels for us. She chose great hotels for us. We stayed at the Virgin Hotel in Edinburgh, Kingsmills in Inverness, Clan MacDuff in Fort William, the Perle in Oban, Cameron House in Loch Lomond and The Address in... Read more

We were delayed I getting our trip to Scotland lined up but we lucked out with Tetiana as our advisor. She prepared an amazing trip for us. We experienced a few challenges - one of them a passport left in a hotel safe! We solved most of it ourselves but she followed up with both hotels for us. She chose great hotels for us. We stayed at the Virgin Hotel in Edinburgh, Kingsmills in Inverness, Clan MacDuff in Fort William, the Perle in Oban, Cameron House in Loch Lomond and The Address in Glasgow. We had great activities and tours. We had drivers pick us up and drive us around. We had 1 bus tour to isle of skye which was maybe too long of a day, mini bus tours and private tours. We also had walking tours and a food tour She endeavoured to ensure we saw and learned a lot. It happened a few times that we canceled some activities due to jet lag or exhaustion! The weather was quite cold and rainy but that is uncontrollable 😏. I was surprised at how far from city centres the Kingsmills and Clan MacDuff were. This ensures that we had to eat our evening meals at the hotel as it was a 20 pound round trip to go eat in a downtown restaurant. One of our hotels Cameron House was over the top luxury . I really enjoyed dealing with Tetiana and i would book another trip with KimKim. Everything went off without a hitch and all the events and pick ups happened without issues

Hotel Reviews
Cameron house

This was over the top luxury. When we were dropped off here, I wondered if someone had made a mistake ??? Beautifully renovated , reminded me a bit of the Banff Springs hotel in Canada The rooms were gorgeous The only drawback to this hotel would be location and pricing. You are stuck in the middle of nowhere and therefore obliged to eat there. Two restaurants with food that is acceptable but not worth the exorbitant pricing. Paid an obscene amount of money for a small portion of lukewarm pasta with a few pieces of pancetta , cheese and blah seasoning. The following night we ate at the Grill and it was also exorbitantly expensive. Each entree was 40 some pounds ! My husband had the lamb and he had 3 small finger shaped pieces of lamb and a few veggies We had to order sides which 7 pounds each. The breakfast was exceptional. But if you do not have it included in your room rate, it costs 36 pounds Staying here was an experience! Everyone of the staff that we dealt with was exceptionally helpful and welcoming

Authenticity & Character
Looks like a castle
Location
Beautiful location but way too remote
Staff
Cleanliness & Comfort
The rooms and bathrooms were beautiful
Perle Oban Hotel & Spa
Oban

I loved this hotel! Our room was quite large and we had a bay window which overlooked the harbour. The room was well appointed and the bed was super comfortable. Breakfast was included in our pricing and they had a lovely food selection. In addition to that, they cooked your hot dishes individually. In order to perform this wonderful feat of a hot breakfast, they asked you to make a reservation in a 15 minute slot so they could be timely in their service. We had a long day of going over to Mull and came back late so ate in the hotel dining room. Had the best salmon ever. My companions also enjoyed their meals Loved thus hotel

Authenticity & Character
It was a beautiful older building and the inside was decorated beautifully
Location
Right on the harbour
Staff
Everyone was welcoming. This is the hotel to which our lost passport was delivered to and they were so gracious
Cleanliness & Comfort
Beds and bathrooms
The Address
Glasgow

We went to this hotel as part of an organized tour and arrived at 9 am. Giving my name, they had my reservation. So I left my luggage and went off to a walking tour that was planned. My first clue that there would be a problem was when I asked for direction to Prince Square. Although this is a renowned shopping and dining spot and located 4 blocks away, no one knew anything 🤔 when we came back at 3:30, our reservation was not available! It took an hour to find it and get us our keys. The girl who finally found our reservation was very nice and helpful. We were promised that our luggage would be brought right up. Went for dinner and a walk and at 8 pm still no luggage. The next day after we came back from a big sightseeing day, our card keys for both rooms were non working. Had to come back down to reception and get our room key cards re-activated! The rooms were fine but there are fire doors and steps that you have to lift your luggage up. Although included in our pricing, breakfast was very average with many empty baskets even though we were 15 minutes after opening. Never touched the hot breakfasts as they looked unappetizing. The bar area in the lobby was nice and we did have some libations there. The staff there were pleasant. The hotel does have a great location although I would not stay there again. When I tried to check out at 5 am for an airport run, there again, the staff were confused as their update happens at 5:30 am. I think they might need help with their processing of check ins and outs.

Authenticity & Character
Location
Central
Staff
Cleanliness & Comfort
Clan Macduff Hotel
Fort William

Loved this hotel. Mrs MacDuff welcomed us to her hotel and she was very helpful in helping us contact the previous hotel to arrange the retrieval of a passport left in the safe 😉. This was very clean and you felt very welcome here. The only drawback was distance from city centre! To keep breakfast hot, you got your fruit and pastries from a buffet then they cooked your eggs

Authenticity & Character
Location
View of the Loch right across the road
Staff
Cleanliness & Comfort
Kingsmills Hotel
Inverness

Loved this hotel. The staff was extremely helpful. Hannah in particular was very helpful when someone in our group left a passport in the safe. Hannah wrapped it and couriered the package to our next hotel. Rooms were beautiful. Breakfast was great. Food was hot. The only drawback was distance from city centre. Cost 6-8 pounds each way to get a cab there. Consequently we ate half our suppers in the hotel restaurant

Authenticity & Character
Location
Beautiful grounds but farb
Staff
Cleanliness & Comfort
Virgin Hotels Edinburgh
Edinburgh

The rooms were great. The location central. We had breakfast included and the lack of heat in the breakfast offerings would be my only criticism Cold eggs, sausages and pancakes are not fun to eat.

Authenticity & Character
Right around the corner from Harry Potter alley and the coffee shop where JK Rowling wrote her books
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore Glen Affric, Culloden, and Clava Cairns Tour
Explore Glen Affric, Culloden, and Clava Cairns Tour
Inverness

This was quite a long day. We started at Clava Cairns. Our guide did not really tell us anything - we just read the signs and took pictures. We then made our way to Culloden We had some time to go through the museum which was very well done. Our museum tickets were included in our excursion. My brother tour guide walked them through the Culloden fields with a history lesson on the battle. We were just left on our own. Then we drove to this spot to see highland cows - felt a bit like Mexico where tour guides take you to weird places and they get kickbacks for taking tourists there. We stopped in at a cute village called Buliey for lunch and visit. In the afternoon we drove up to Glen Affric which was a nature preserve. Beautiful scenery. There were two walks to choose We chose the River walk Cautionary tale. In order to avoid a big mud puddle on the path, I stepped off onto the grass which ended up being a bog. My leg sank into the bog to mid thigh. Luckily my travel companions were able to haul me out. But I was muddy wet and my rain boots were full of mud and moss. I come from the prairies of Canada and have no concept of bogs! I felt the guide should have warned us to keep on the trail since he continually bragged about going there often

Quality of Experience
Guides, Drivers and Staff
Transport
Small van. Better than a large bus
Loch Ness and Caledonian Canal Cruise
Loch Ness and Caledonian Canal Cruise
Inverness

This was a great excursion. Our guide was very friendly and knowledgeable. We were dropped off at a ferry with tickets in hand The Loch Ness cruise was great but quite chilly and windy. We approached Urquart Castle from the water and that approach was impressive. We could have used extra time at the castle. Never saw the film that was recommended 😢. Felt rushed with the castle visit

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Edinburgh Hotel to EDI Airport
Private Transfer from Edinburgh Hotel to EDI Airport
Scotland

Pick up at 5 am went well

Quality of Experience
Guides, Drivers and Staff
Transport
The Ultimate Isle of Skye Tour from Inverness
The Ultimate Isle of Skye Tour from Inverness
Inverness

This was very interesting but too long of a day We drove over 300 miles in a day long activity in a bus. We stopped at Eileen Donnan Castle for bladder and picture stop. Then we drove all the way to Portree on the isle of Skye. Had 45 minutes there. Our driver had encouraged us to order our lunches so he would get them for us to eat on the bus after Portree. There was no cruise ship there that day so we could have skipped the lunches and had more time in Portree! Seems to me that cruise ship stops are easy to plan around Trying to eat a lunch on a bus could have been avoided We drove up to Kilt Rock and the Old Man of Storr Had the chance to get out and take pictures. Scenery was amazing. Then we set out to go to Fairy Pools. I think it is ridiculous to take a huge bus up that terrible road Single lane with passing places. No shoulders and huge ditches filled with mud on either side of the road. A few caravans went in the ditch leading to huge backlogs of cars. Then we get up to this desolate spot with cold gale force winds and we are told we have 90 minutes there. Adding this part of the trip to an already too long day is ridiculous. I enjoyed being at the Isle of skye but I think this tour should be re-designed I would not recommend it as it is overly long

Quality of Experience
Shorten day
Guides, Drivers and Staff
Andrew was our guide. He was knowledgeable but he continually complained about tourists which is ridiculous when he earns his living from us! At the end of a 12 hour day listening to him it was a relief to get off the bus.
Transport
The bus was comfortable.
Private Transfer from Edinburgh Airport to Edinburgh
Private Transfer from Edinburgh Airport to Edinburgh
Edinburgh

Our driver had to wait for us as two of us had luggage that took 40 minutes to arrive! Then we had to walk a fair distance to where his car was parked

Quality of Experience
Very friendly and helpful - we actually re-hired him a few days later to drive us back to airport to get rental car
Guides, Drivers and Staff
Transport
The Vaults Tour
The Vaults Tour
Edinburgh

The day we did this tour, it was pouring rain in Edinburgh and we had to walk a few blocks to reach the entrance to the vaults. Upon entry, it was dark, cold and damp. The stairs are very uneven. Few handrails and it is downright spooky to be down there. Very interesting but scary our guide was great and very knowledgeable. We were a group of 4 and although my sons and I loved it, my husband did not.

Quality of Experience
Guides, Drivers and Staff
Guide was great. Although as we walked to the entrance in the pouring rain, he was walking a bit fast and we almost lost half the group
Transport
Our own feet
Private Glasgow Essentials Tour
Private Glasgow Essentials Tour
Scotland

We did the food tour and it finished quite late then had trouble checking in. We regretfully cancelled this tour It probably would have been great but better if it had been scheduled the next morning

Quality of Experience
Another day
Transport
This was not a poor tour but had no way of exiting Should have a non applicable choice
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Edinburgh

I reviewed the distillery tour on google already. Our guide Rafa was wonderful. He picked us up at our hotel and we drove out to Roslyn Chapel This is the chapel of Da Vinci Code. Very interesting and great to be there. We had time for a quick walk around the grounds Then our guide drove us to see another castle before our scotch tasting tour. We still had major jet lag but thoroughly enjoyed this great day. Bonus that I ran into an acquaintance from my home city in the parking lot of the chapel.

Quality of Experience
Just being in n these amazing locations
Guides, Drivers and Staff
Very informative and keen on us having a great time
Transport
Car was comfortable and safe driving
Edinburgh Castle & Old Town Private Tour
Edinburgh Castle & Old Town Private Tour
Edinburgh

We had a great guide and he took us on a very informative walk through downtown Edinburgh He knew so much. My sons are big Harry Potter fans and Greyfriar cemetery was eye opening Our guide was very nice, and we liked him a lot. We could understand his Scottish accent. However he could benefit from an upgrade in his attire. He was very scruffy looking. I am not criticizing but I know some clients would be put off by his look

Quality of Experience
Knowledge shared by guide
Guides, Drivers and Staff
Knowledge
Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Sep 10, 2024
Dear Marie, Thank you so much for your kind and detailed feedback! I’m thrilled to hear that you had such a wonderful experience, despite a few challenges along the way. It was a pleasure to arrange your trip and to know that you enjoyed the variety of activities. I’m incredibly grateful for your comments regarding the hotels. Your insights are very valuable and will certainly be helpful for other travelers. Thank you for your kind words about my service. It was truly a pleasure working... Read more

Dear Marie,

Thank you so much for your kind and detailed feedback! I’m thrilled to hear that you had such a wonderful experience, despite a few challenges along the way. It was a pleasure to arrange your trip and to know that you enjoyed the variety of activities.

I’m incredibly grateful for your comments regarding the hotels. Your insights are very valuable and will certainly be helpful for other travelers.

Thank you for your kind words about my service. It was truly a pleasure working with you, and I would be delighted to help plan any future trips you might have. I look forward to the possibility of working together again.

Warmest regards,
Tetiana

Sensational Spain! ...
Spain | Aug 16 - Aug 25, 2024

Laura
Laura T.
Irvine, CA | Reviewed on Aug 26, 2024
We had a wonderful vacation in Spain! The tour guides were ALL amazing but we have a special shout out for GEZA-he was our guide in Segovia/Avila and also for The Royal Palace! He was so much fun to be around and had a true enthusiasm for the history of Spain. My 13 and 12 yr old loved him too! Also-Tim was our guide on the Kayak/Laggon dipping/coastal hiking tour in Costa Brava and he was awesome! He was entertaining and engaging! Highly recommend both! Read more

We had a wonderful vacation in Spain! The tour guides were ALL amazing but we have a special shout out for GEZA-he was our guide in Segovia/Avila and also for The Royal Palace! He was so much fun to be around and had a true enthusiasm for the history of Spain. My 13 and 12 yr old loved him too! Also-Tim was our guide on the Kayak/Laggon dipping/coastal hiking tour in Costa Brava and he was awesome! He was entertaining and engaging! Highly recommend both!

Hotel Reviews
Cosmopolita Hotel Boutique & Spa
Platja d'Aro, Girona

Great location, beautiful and modern rooms

Authenticity & Character
Location
Right on the beach!
Staff
Cleanliness & Comfort
Gran Hotel Havana
Barcelona

Great location, smaller but clean rooms!

Authenticity & Character
Location
It was in the middle of it all-walk most places in Barcelona
Staff
Cleanliness & Comfort
Activity Reviews
Private Day Trip to Ávila & Segovia
Private Day Trip to Ávila & Segovia
Madrid

Geza has a true passion for Spanish history and he conveys the facts in a fun way! He is totally engaging with kids too!

Quality of Experience
Guides, Drivers and Staff
Transport
Barcelona & Gaudí:  An Architecture Walk
Barcelona & Gaudí: An Architecture Walk
Barcelona

Loved all the details in this tour! We learned so much!

Quality of Experience
Guides, Drivers and Staff
Transport
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Coastal Hike, Kayaking & Lagoon Dipping in Costa Brava
Spain

Amazing guide Tim made the day super entertaining for my husband and I and our 2 girls!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Aug 27, 2024

Hi Laura! Thank you so much for your kind words! I'm so glad you enjoyed your time here with your family, and with your guides! I will make sure both Geza and Tim receive your comments, they are the best of the best! 😊 It was a pleasure to work with you on this experience! Best regards, Bea.

Bordeaux and Sarlat-la-Canéda was amazing!
France | Aug 6 - Aug 11, 2024

Martin
Martin K.
Canada | Reviewed on Aug 26, 2024

We were connected with Lise to start working through itineraries and ultimately landed on a plan that we were really happy with. The actual trip was even more spectacular than how it looked on paper and we were very satisfied with the quality of locations, hotel and excursions. The pace and adventure was what we were looking for and Lise nailed it for us. Thank you again for working with us on a tight timeline and within our budget! Much appreciated.

Local specialist: Lise Troulier

We are very happy with kimkim's help on our r...
Australia | Aug 10 - Aug 17, 2024

D
Doug P.
Seattle, WA | Reviewed on Aug 26, 2024
We are very happy with kimkim's help on our recent Australia vacation. Connie was super helpful in helping me to arrange a fairly last-minute trip to Sydney and Melbourne. She is incredibly responsive and knowledgeable, and the tours she arranged were top notch! We enjoyed every aspect, including the Blue Mountains, Opera House, Great Ocean Road and wildlife park visits. While we had reasonably good insights into what Sydney might offer from my earlier visit some years ago, our tour... Read more

We are very happy with kimkim's help on our recent Australia vacation. Connie was super helpful in helping me to arrange a fairly last-minute trip to Sydney and Melbourne. She is incredibly responsive and knowledgeable, and the tours she arranged were top notch! We enjoyed every aspect, including the Blue Mountains, Opera House, Great Ocean Road and wildlife park visits. While we had reasonably good insights into what Sydney might offer from my earlier visit some years ago, our tour guide Judy in Melbourne truly familiarized that wonderful city to us in a way that we would have missed had we just wandered about on our own.

Hotel Reviews
Batman's Hill On Collins
Melbourne, VIC

Very nice and clean accommodation. Our room was quite small and looked into a nearby wall, but we were mostly gone. The breakfast was quite good and friendly helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Furama Darling Harbour
Haymarket

Clean spacious rooms; wonderful breakfast, friendly helpful staff.

Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Lanes & Arcades Walk
Afternoon Lanes & Arcades Walk
Melbourne

We had our guide Judy all to ourselves, and spent three hours getting to know wonderful Melbourne and her. It was like visiting with a local friend - we loved it.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

We loved it. An easier pace than the Great Ocean Road and more relaxing stops, especially at the Wildlife Park. Graeme was another wonderful guide! Like the Great Ocean Road, our Great southern Hotel pickup spot was one of the last, so we did not sit together. But we were more up front on the single side, which was better.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Great Ocean Road Trip
Full-Day Great Ocean Road Trip
Melbourne

Well worth the time and money. The Great Ocean Road is awesome and our guide Bluey was very personable and entertaining! A few points for improvement for a kimkim customer: 1. Our pickup at the Great Southern Hotel was one of the very last meaning we had no choice but to be at the very back of the bus. We were concerned that the winding roads might be uncomfortable from there but that aspect turned out okay. 2. The meal stops were too rushed.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

Karyn is super knowledgeable and made us feel extremely comfortable. Great stories about the mountains and the towns within them.

Quality of Experience
Food
Excellent lunch stop!
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

What a story! Our guide Michael was knowledgeable and an excellent presenter.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Aug 30, 2024

Hi Doug,
We appreciate your feedback. It was great to hear that you had a wonderful time and made some fantastic memories. Assisting you was a pleasure, and we hope to see you on another one of our fabulous trips at Kimkim.
Best Regards
Connie

Well planned expensive trip
Peru | Aug 10 - Aug 24, 2024

Pooja
Pooja S.
Ashburn, VA | Reviewed on Aug 26, 2024
Planning and booking was a breeze. I only had to agree to pay and the whole program was set up for us. All guides and hotels except for Lima were great. They were knowledgeable and explained the history very well. The hotels were also very beautiful. However in Lima, the hotel was next to a club and the loud music was on until 1-2 AM so that was very disturbing. Also the guide in Lima spoke 80% of the time in Spanish since we had Spanish speaking people in the group. And it seemed like she... Read more

Planning and booking was a breeze. I only had to agree to pay and the whole program was set up for us. All guides and hotels except for Lima were great. They were knowledgeable and explained the history very well. The hotels were also very beautiful. However in Lima, the hotel was next to a club and the loud music was on until 1-2 AM so that was very disturbing. Also the guide in Lima spoke 80% of the time in Spanish since we had Spanish speaking people in the group. And it seemed like she was giving us a very shortened form of explanation in English. It was also a waste of our time waiting for her to finish her Spanish explanation.
Once in Peru, I started noticing that hotels and guides, and transportation was not that expensive. So it made me feel that kimkim was charging double the price of the total expenses, possibly more. Also, we had to cancel a part of a trip to Puno because of health issues, and there was no refund from that part of the trip. I had to actually pay additionally from my pocket for extra two nights. The travel agent's network should have more flexibility in canceling and getting refunds than an individual traveler would.

Hotel Reviews
Hacienda Plaza de Armas
Puno

we cancelled the trip to puno and wished we got refunded for this. whether this is the problem of the hotel or kimkim we will not know.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa San Blas Boutique
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Inti Punku MachuPicchu Hotel & Suites
Machu Picchu, Aguas Calientes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corto Maltes Amazon Lodge
Puerto Maldonado
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Del Pilar Miraflores Hotel
Lima

Very loud club next building. Too loud till 2-3 am

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Shared Lima City Tour & San Francisco Catacombs
Shared Lima City Tour & San Francisco Catacombs
Lima
Shared Kayaking to Uros & Taquile Floating Islands tour
Shared Kayaking to Uros & Taquile Floating Islands tour
Puno

cancelled this trip. Please re-imburse us.

The Route of The Sun:  {{start_location}} - {{end_location}}
The Route of The Sun: {{start_location}} - {{end_location}}
Peru

cancelled this part of the trip. We would like to be re-imbursed.

On your Terms!  Shared Rainbow Mountain Tour: Small Group
On your Terms! Shared Rainbow Mountain Tour: Small Group
Cusco
Private Walking tour to  Sacsayhuaman, Cusco city & San Pedro Market
Private Walking tour to Sacsayhuaman, Cusco city & San Pedro Market
Cusco
Explore Machu Picchu & Return to Cusco  (Private Guided tour in Machu Picchu) SV
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu) SV
Peru
Explore Ollantaytambo, Pachamanca Farm Tour & Train to Machu Picchu town
Explore Ollantaytambo, Pachamanca Farm Tour & Train to Machu Picchu town
Peru
Shared Quad bikes tour in Moray & Maras
Shared Quad bikes tour in Moray & Maras
Sacred Valley

this was a highlight for my 10 year old.

Llama Farm & Weaving Demonstration
Llama Farm & Weaving Demonstration
Sacred Valley
Corto Maltes Lodge 3/3 (Sandoval Lake Program), Flight to Cusco & Transfer to {{end_location}}
Corto Maltes Lodge 3/3 (Sandoval Lake Program), Flight to Cusco & Transfer to {{end_location}}
Peru
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Puerto Maldonado
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Flight to {{end_location}} & Corto Maltes Lodge 1/3 (Sandoval Lake Program)
Flight to {{end_location}} & Corto Maltes Lodge 1/3 (Sandoval Lake Program)
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Aug 27, 2024
Hi Pooja,
Thank you for taking the time to provide a review and for the heads up. I'm glad you had a good time in Peru. Please be assured that our quality department will review the Lima service.
Regarding the Lima hotel, thank you for informing us; we will definitely request rooms away from that side or, if necessary, we will change our customers' accommodations to another hotel.
Regarding pricing, the quality of services in Peru varies depending on group size, transportation, group...
Read more

Hi Pooja,
Thank you for taking the time to provide a review and for the heads up. I'm glad you had a good time in Peru. Please be assured that our quality department will review the Lima service.
Regarding the Lima hotel, thank you for informing us; we will definitely request rooms away from that side or, if necessary, we will change our customers' accommodations to another hotel.
Regarding pricing, the quality of services in Peru varies depending on group size, transportation, group privacy, and, most importantly, whether the service providers are legitimate and recognized by the government. We are committed to providing the best value for your trip by taking into consideration the work and research we've done to ensure your trip runs well, manage all reservations, provide on-the-ground support, and, most importantly, ensuring that the experience is enjoyable and secure. We believe our rates are reasonable and fair based on this, and many of our guests agree, offering great reviews.
Regarding Puno, please note that suppliers, especially hotels, will confirm your services and deny them to others in order to keep your services confirmed. We are happy to assist our travelers to the greatest extent possible; however, please keep in mind that these will vary depending on how far in advance you cancel.
I was delighted to assist you with your Peru holiday, and I am thrilled to hear that, despite the Lima portion, you had a positive experience and enjoyed your time here. 😊
Kind regards,
Liz.

Our family vacation to Sweden was the BEST! ...
Sweden | Jul 25 - Aug 8, 2024

Alicia
Alicia D.
| Reviewed on Aug 26, 2024

Our family vacation to Sweden was the BEST! The Ice Hotel in south Sweden was incredible as well as learning about the Sami culture (Natives to Sweden). Stockholm was filled with beautiful waterways and museums and old-world architecture. Helsingborg was a picturesque seaside city, Thank you Migle for planning a most mememorable family vacation.

Local specialist: Miglé Mikenaite

João provided detailed information and option...
Portugal | Aug 14 - Aug 21, 2024

Ebetuel
Ebetuel P.
Los Angeles, CA | Reviewed on Aug 26, 2024
João provided detailed information and options for each of my stops in Portugal. He also provided historical and cultural context, which helped me dive deeper into locations of interest. He was always available, and all logistics were flawless. I arrived; someone was waiting to pick me up and take me to the first hotel. The hotels were top-notch. They were also centrally located. I could just walk out and enjoy each location I visited. The rental car experience was fine as well. The tours... Read more

João provided detailed information and options for each of my stops in Portugal. He also provided historical and cultural context, which helped me dive deeper into locations of interest. He was always available, and all logistics were flawless. I arrived; someone was waiting to pick me up and take me to the first hotel. The hotels were top-notch. They were also centrally located. I could just walk out and enjoy each location I visited. The rental car experience was fine as well. The tours that João organized for me in Porto were excellent. I enjoyed my trip (8 days in Portugal), and will use Kim Kim as I make plans to visit new places.

Hotel Reviews
NH Collection Porto Batalha
Porto

Super place... in a historic square. Lots to do right outside the door; food, shopping, drinks.

Authenticity & Character
It's a super nice place. There's a gym and Turkish bath on site.
Location
In Plaza Batalah
Staff
Cleanliness & Comfort
Aveiro Palace
Aveiro

Right in the middle of the square and with great views from the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa dos Ofícios Hotel
Tomar

An amazing location, beatiful facility and great service. The staff was awesome.

Authenticity & Character
Super clean and unique.
Location
Right in the heart of Tomar.
Staff
A joy to be there. The staff was friendly and super helpful with recommendations.
Cleanliness & Comfort
Top notch.
Vila Gale Ericeira
Mafra

It is a very traditional and classy hotel with a superb location. Wonderful views from the room. I drove there, and there was parking available.

Authenticity & Character
Historic and classy
Location
Right on the water.
Staff
Cleanliness & Comfort
Heritage Avenida Liberdade
Lisboa

Excellent location, great staff and very good breakfast spread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Port Wine Cellars Visit with Tasting
Port Wine Cellars Visit with Tasting
Porto

What a delightful tour. I learned a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking.
Six Bridges Douro Cruise
Six Bridges Douro Cruise
Porto

Not a tour I took.

Explore Porto (Half-Day Guided Walking Tour)
Explore Porto (Half-Day Guided Walking Tour)
Porto

What a joy to walk Porto! The tour guide, Henrique, was so knowledgeable and witty.

Quality of Experience
Guides, Drivers and Staff
Henrique is a must guide.
Transport
All walking.
Lisbon Food tour
Lisbon Food tour
Lisbon

Super good tour... full of culture and a well-curated experience.

Quality of Experience
Guides, Drivers and Staff
The tour guide as awesome.
Transport
walking tour
Dinner with Live Fado Music
Dinner with Live Fado Music
Lisbon

This part of the trip did not happen. There was an error on the booking. I had to find a place myself.

Quality of Experience
Not relevant.
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Aug 30, 2024

Thanks Beto! You have to come back a second time for us to meet :)

This was such a great find. All the activitie...
Italy | Aug 12 - Aug 16, 2024

C
Courtney B.
Chicago, IL | Reviewed on Aug 26, 2024
This was such a great find. All the activities that were booked were incredible - we kept waiting for one bad meal or one bad experience but each one was truly better than the last! Read more

This was such a great find. All the activities that were booked were incredible - we kept waiting for one bad meal or one bad experience but each one was truly better than the last!

Hotel Review
Palazzo del Capitano – Wellness & Relais - Luxury Borgo Capitano Collection
San Quirico d'Orcia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private transfer to Tuscany via Chianti wine area
Private transfer to Tuscany via Chianti wine area
Italy

This was such an amazing day. Our driver was incredible. We arrived too early for an activity and our driver pivoted and last minute found us a something else to do prior to our planned wine tasting. That was the best day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Oct 22, 2024

Ciao Courtney!
I’m really happy to hear that the trip exceeded your expectations!
It’s rewarding to know that all of us contributed to making this experience in Tuscany so special.
Hope to welcome you back to Italy soon.
Caterina

Johannesburg
South Africa | Jul 29 - Jul 31, 2024

S
Sara C.
United Kingdom | Reviewed on Aug 26, 2024
Esther was very helpful and very easy to liaise with. Great communication, before and during our travels. Read more

Esther was very helpful and very easy to liaise with. Great communication, before and during our travels.

Hotel Review
Radisson Red Rosebank
Johannesburg
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Johannesburg Jazz Safari
Johannesburg Jazz Safari
Johannesburg
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Soweto Cycling Tour
Soweto Cycling Tour
South Africa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Aug 28, 2024

Hi Sarah, thanks so much for your review and glad to hear you had a great trip!

Excellent Arrangements
France | Aug 19 - Aug 25, 2024

J
Jeff W.
Nashville, TN | Reviewed on Aug 26, 2024
All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite... Read more

All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite tall so it was not well lit in this “courtyard.”The room was dark and actually sort of depressing. I inquired about an upgrade with a view outside but they were fully booked. The staff and breakfast were very nice though. My wife and I were impressed with the arrangements made by Kimkim and will definitely use your service again.

Hotel Reviews
Hotel Bayard Bellecour 3*
Lyon

Nice hotel in an excellent location. Make sure you request a room with a view. Do not get a “courtyard view” room.

Authenticity & Character
Beautiful old building.
Location
Great location.
Staff
Very nice people.
Cleanliness & Comfort
Very clean in an old building with a lot of character.
Hotel Le Lion d'Or et restaurant la Table du Lion
Bayeux

Very nice hotel and staff in a great location.

Authenticity & Character
Lovely hotel.
Location
Right in town near everything.
Staff
Very nice staff.
Cleanliness & Comfort
Very clean and comfortable.
Activity Reviews
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Bayeux

Wonderful tour.

Quality of Experience
Well thought out by the tour operator.
Guides, Drivers and Staff
Ellen was our guide and she was amazing. So friendly and knowledgeable. Excellent.
Transport
Clean and new looking vehicle. Ellen was a very good driver.
Mont-Saint-Michel day Tour
Mont-Saint-Michel day Tour
France

A fun trip we took with one other couple.

Quality of Experience
Everything was first class.
Guides, Drivers and Staff
Nice, knowledgeable guide.
Transport
Clean and new.
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Aug 30, 2024

Hello Jeff,
I am happy to read that your trip went well and you were in good hands during your visits !!
Sorry about the room in Lyon but I am sure that it did not spoil your stay in Lyon !
I would be thrilled to be your travel advisor again next time you come to France !
Best
Nathalie

Mexico City tours
Mexico | Aug 9 - Aug 15, 2024

Y
Yoon C.
San Jose, CA | Reviewed on Aug 26, 2024
We had a great experience with all our guides; they were knowledgeable and friendly. However, our food tour could have focused more on the food rather than the history. Despite this, the guides were excellent. It would have been more convenient to stay in Pueblo and Cholula instead of making the 2-3 hour drive back and forth in a day. Additionally, the transportation to and from the airport could have been better. While the pickup at the airport was pleasant, the ride back was a bit cramped... Read more

We had a great experience with all our guides; they were knowledgeable and friendly. However, our food tour could have focused more on the food rather than the history. Despite this, the guides were excellent.

It would have been more convenient to stay in Pueblo and Cholula instead of making the 2-3 hour drive back and forth in a day. Additionally, the transportation to and from the airport could have been better. While the pickup at the airport was pleasant, the ride back was a bit cramped with three passengers and three pieces of luggage in a Prius.

Overall, it was a good trip, but a few adjustments could have made it even better.

Hotel Review
Casa Decu
Mexico City

We arrived super early at 4 am. The hotel had the room we were going to stay in for the rest of our trip available, but they wouldn’t let us check in early without charging us for an entire night, even though the room was sitting empty and their early check-in policy starts at 8 am. This left a bad taste in our mouths. It took the front desk person an hour or so to get approval from her boss to let us into the room we were going to stay in. We were super annoyed because we were charged for an entire night and had to wait around for approval.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleaning agents that were used to clean the room gave us headache. Needed to air out the room for hours.
Activity Reviews
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico

Lupita was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour of the historic center of Puebla
Walking tour of the historic center of Puebla
Puebla

Our guide Lupita was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

Our guide made this trip enjoyable. Pamela was so knowledgeable!

Quality of Experience
Guides, Drivers and Staff
Transport
a bigger car
Local specialist: Rene Rodarte

Mar and Fenne were fabulous to work with, ver...
Norway | Aug 2 - Aug 7, 2024

Lenna
Lenna P.
Newark, NJ | Reviewed on Aug 26, 2024
Mar and Fenne were fabulous to work with, very communicative and the itineraries were just perfect! Read more

Mar and Fenne were fabulous to work with, very communicative and the itineraries were just perfect!

Hotel Reviews
Thon Hotel Bristol
Bergen

This was a very nice hotel in a great location. One word of warning to others - while there are elevators, we still had to go up some stairs to get to our rooms. Not that good for someone like me who packed too much!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Flåmsbrygga Hotel
Flåm

This hotel was just lovely. The rooms were better then I expected the views were unparalleled and the food options were quite good - especially the ice cream!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotell Bondeheimen
Oslo

The location of this hotel is amazing! Close enough to city center to do it all but just out of the way enough to not be too noisy. The staff was lovely and the rooms were fine

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ulriken Cable Car
Ulriken Cable Car
Bergen

To tell the truth we ended up going on a funicular to a closer mountain instead of the cable car - it was too far away. But the concept was the same and very much a fantastic thing to do!

Quality of Experience
Food and Culture walk in Bergen
Food and Culture walk in Bergen
Bergen

This was very nice and informative. The whole group was a perfect size and we enjoyed the other people on the tour as well as the tour itself

Quality of Experience
Food
Guides, Drivers and Staff
Stegastein Viewpoint by Bus
Stegastein Viewpoint by Bus
Norway

This was nice, but to be honest not all that. Probably would have preferred to go on a longer hike. Perfect for folks not interested in hiking

Quality of Experience
Guides, Drivers and Staff
Transport
Fjord RIB Safari & Undredal Cheese Tasting
Fjord RIB Safari & Undredal Cheese Tasting
Norway

This was a highlight of our time in. Way it was a fantastic experience!

Quality of Experience
Guides, Drivers and Staff
The staff was super friendly and knowledgeable of the fjord and all the folksy tales along the way
Transport
Luggage Transfer Service
Luggage Transfer Service
Norway

This was a super smart and very necessary service offered. I would highly recommend people take advantage of it!

Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Sep 12, 2024

Dear Lenna,
Thank you so much for taking the time to share this detailed feedback with us!
We’re thrilled to hear that the itinerary was just what you were looking for :))
It was a pleasure working with you, and we’re glad it all went smoothly.
If you ever plan another journey, we'd love to welcome you back and work with you again in the future!
Thanks once again for choosing us!
My very best,
Mar

I did not feel Eric was as easy to work with ...
Iceland | Aug 7 - Aug 16, 2024

Lenna
Lenna P.
Newark, NJ | Reviewed on Aug 25, 2024
I did not feel Eric was as easy to work with as Mar who I was working with at the same time planning the first part of the trip in Norway. I found Eric’s 100% reliance on technology, specifically google maps, and not providing a backup - specifically names or addresses prohibited me from experiencing as much as I would have hoped. At one point google maps completely failed - I was in my way to a planned and paid for experience car and it told me to do u-turn. It was unable to course... Read more

I did not feel Eric was as easy to work with as Mar who I was working with at the same time planning the first part of the trip in Norway.

I found Eric’s 100% reliance on technology, specifically google maps, and not providing a backup - specifically names or addresses prohibited me from experiencing as much as I would have hoped.

At one point google maps completely failed - I was in my way to a planned and paid for experience car and it told me to do u-turn. It was unable to course correct and I missed the 5 hour glacier hike (I would like to discuss a refund for that please).

The few links I tried for the optional additional activities either did not work at all for me, or I were things I tried too late since I was too far away. Had his directions been more clear, such as where within the route the add one made sense, I could and would have seen and done far more.

When food options s are far away, it would have been appreciated if that could have been shared up front. One night we were left with no option for food other than a gas station. Finally at one location the itinerary said breakfast was included, but it made no sense to me so I sent a note asking - granted it was late. I received a response well after we had left and while food was supposed to be delivered for breakfast (makes no sense to me since food preferences were not asked) we had a long drive ahead and left before that happened (between 7:30 and 8 am).

Overall I enjoyed Iceland but know that I missed a lot that I did not have to miss. So I am disappointed but still enjoyed the trip

Activity Reviews
Whale Watching in Akureyri
Whale Watching in Akureyri
Iceland

The crew was absolutely fabulous and constantly made sure we knew that their focus was not disturbing the whales.

Quality of Experience
Guides, Drivers and Staff
Transport
The Geothermal Vok Baths
The Geothermal Vok Baths
Iceland

This was a lovely experience at the end of the day. The facilities were clean and it was lovelt

Quality of Experience
Katla Ice Cave Superjeep tour
Katla Ice Cave Superjeep tour
Iceland

This was absolutely fantastic and Avi was an amazing guide. I would so highly recommend this activity!!!

Quality of Experience
It was an easy hike and gave a fantastic experience for all
Guides, Drivers and Staff
Avi was fantastic!
Transport
It did the job but was only ok
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Oct 11, 2024
Hi Lenna,
Thank you for your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. The details you've shared are important and will help us improve our services.
Regarding the food options, I’d like to clarify that we provided daily recommendations in advance, along with a note encouraging meal planning, particularly for remote areas. As noted, in Iceland’s high season, a lack of planning can indeed lead to limited dining options. I’m also sorry to hear about... Read more

Hi Lenna,
Thank you for your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. The details you've shared are important and will help us improve our services.

Regarding the food options, I’d like to clarify that we provided daily recommendations in advance, along with a note encouraging meal planning, particularly for remote areas. As noted, in Iceland’s high season, a lack of planning can indeed lead to limited dining options.

I’m also sorry to hear about the difficulties you faced with Google Maps. During the planning phase, I mentioned we would provide detailed, day-by-day driving maps designed to work smoothly on mobile devices using the Google Maps application. We have so far seen great success with these among travelers of all ages. My team and I were ready to assist with any issues you encountered, but we were only informed of the troubles at the end of each day, which limited our ability to help in real-time.

A similar situation occurred with the missed breakfast – we were only informed hours after the fact, and no direct contact was made with the property to resolve it sooner.

In retrospect, I'm of the opinion that a more thorough review of the Final Trip Plan - which had been in your hands for six months - might have led to a smoother experience during your trip. During that time, no questions or concerns were raised regarding links, directions, or other logistical details, and we only started hearing about them once you were already in Iceland, thus severely limiting our ability to aid you.

That said, I’m glad you enjoyed Iceland overall, and I'd like to thank you again for bringing these concerns to our attention.

All the best,
Èric

A magnificently memorable vacation in Barcelona..
Spain | Jun 29 - Jul 6, 2024

Kidianga
Kidianga T.
Biggs, CA | Reviewed on Aug 25, 2024
I had an exceptional time in Barcelona and will not hesitate for a second to hire KimKim if I ever visit the region again. Every single tour was well organized and fun. The tour guides were so incredibly knowledgeable and more importantly so personable and easy to talk to. I only have one complaint, is the fact that I had to leave and return to the United States. I want to thank everyone involved in planning my trip. I was able to create indelible memories that are going to stay with me... Read more

I had an exceptional time in Barcelona and will not hesitate for a second to hire KimKim if I ever visit the region again. Every single tour was well organized and fun. The tour guides were so incredibly knowledgeable and more importantly so personable and easy to talk to. I only have one complaint, is the fact that I had to leave and return to the United States. I want to thank everyone involved in planning my trip. I was able to create indelible memories that are going to stay with me forever. Thank you from the bottom of my heart.

Hotel Review
Hotel Regina
Barcelona

The staff was attentive and extremely friendly. The hotel was immaculate and clean.

Authenticity & Character
Location and the incredible staff.
Location
A walking distance from Las Ramblas and Plade de la Cataluna.
Staff
Cleanliness & Comfort
The entire establishment was spotless.
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Aug 27, 2024

Thank you for the review! This gives more insight for future kimkim travelers! 😃
It is nice to hear you had a great adventure, and thank you for returning to kimkim for your 6+ adventures!
Thank you for your loyalty to kimkim and sorry that you had to return back to the USA haha 🤣 I wish I could stay in Barcelona forever too!!!

We have some of the best local guides and glad you were able to have a fantastic experience with them!

I hope to see you on a future kimkim trip! 🙌

Who knew Slovenia would be so amazing?
Slovenia | Aug 15 - Aug 24, 2024

G
Gayle G.
Anaheim, CA | Reviewed on Aug 25, 2024
We absolutely loved our 10-day vacation to Slovenia. Nikola and team did a fantastic job of arranging our trip - from suggesting an itinerary to recommending activities and arranging accommodations - they really set us up for an easy, stress-free vacation. Read more

We absolutely loved our 10-day vacation to Slovenia. Nikola and team did a fantastic job of arranging our trip - from suggesting an itinerary to recommending activities and arranging accommodations - they really set us up for an easy, stress-free vacation.

Hotel Reviews
Hotel Cubo
Ljubljana
Authenticity & Character
Very modern decor, the bed was large and comfy
Location
So close to the city center and many restaurant options
Staff
One of the best features of the hotel, the staff was super helpful and very welcoming
Cleanliness & Comfort
Hotel Gredič
Dobrovo v Brdih

Lovely little hotel nestled among the grapevines of the Goriska Brda wine region. So close to so many wineries, we wished we had stayed more than 1 night. We really liked soaking in the pool, which had a panoramic view of the hills.

Authenticity & Character
Location
Beautiful location, just a short drive to restaurants and wineries
Staff
Cleanliness & Comfort
Veldes B&B
Bled

Very charming little B&B that was a short walk from town. The rooms were clean, spacious, and comfortable and the included breakfast was fresh and plentiful. They had bikes to rent at a very reasonable price, though we just walked everywhere. Would definitely stay here again.

Authenticity & Character
Location
It was in a quiet part of town that was a short walk to restaurants and the town center, but our room offered a lovely view of the Alps
Staff
Cleanliness & Comfort
Activity Reviews
Visit Lipica Stud Farm
Visit Lipica Stud Farm
Slovenia

This was nice. I wouldn't go out of the way to visit, but I'm glad we stopped here. We're not really horse people, but I did feel like I learned a bit during the tour

Quality of Experience
Guides, Drivers and Staff
Private Walking Tour of Ljubljana
Private Walking Tour of Ljubljana
Slovenia
Quality of Experience
Guides, Drivers and Staff
Our guide was fantastic - super knowledgeable, great to chat with, and he had some great stories about the history of the areas
Postojna Cave Tour
Postojna Cave Tour
Slovenia

This was rather touristy, especially compared to Skojan Caves, but the sheer size of it was so impressive. So despite it feeling touristy, I'd still recommend it as a stop

Quality of Experience
Guides, Drivers and Staff
The groups were huge and they relied only on an audio tour. I would've liked to have had a smaller group with an in-person guide explaining everything
Transport
The train into the cave was fun
Wine Tasting at Local Winery in Goriška Brda Region
Wine Tasting at Local Winery in Goriška Brda Region
Slovenia

Excellent tour of the winery and tastings. Our host was super knowledgeable and we loved the introduction to Slovenian wines.

Quality of Experience
Guides, Drivers and Staff
Visit Idrija Mercury Mine
Visit Idrija Mercury Mine
Slovenia

Our private tour guide was great, she knew so much about the history of the mine.

Quality of Experience
Guides, Drivers and Staff
Canyoning Experience in Slovenia
Canyoning Experience in Slovenia
Bovec

This was our first time doing "wet" canyoning and it was really fun! The climb uphill was no joke though.

Quality of Experience
We would've liked to go through the canyon at a slower pace - not only to catch our breath, but also to more fully enjoy the experience. But all in all, it was super fun
Guides, Drivers and Staff
The guides seem to rush us along. At one point, one guide demonstrated how to climb down the rock with a rope... and then just left me to figure it out for myself while he went ahead. I was a little shaky at this point, and would've appreciated some extra support
Rafting Experience on Soča River
Rafting Experience on Soča River
Slovenia

The water level was quite low, leaving many rocks exposed which required quite a bit of technical maneuvering. Our guide was great at that, but we still got quite the workout! It was such a great way to experience the beauty of the Bovec area. We couldn't get over how clear and clean the water was.

Quality of Experience
Guides, Drivers and Staff
Our guide was clearly knowledgeable about rafting, but not very talkative. We would've loved to hear more about the nature we were passing through
Transport
Traditional Slovenian Culinary Class in Bled
Traditional Slovenian Culinary Class in Bled
Slovenia

This felt like a very authentic experience, and we really appreciated visiting Petra and Niko in their home. They food they taught us how to make was really good and I can't wait to try it out here at home

Quality of Experience
Food
Guides, Drivers and Staff
Discover Bled Town and Enjoy Pletna Boat Ride
Discover Bled Town and Enjoy Pletna Boat Ride
Bled

Fantastic tour, our guide gave us a great overview of Bled and its history. She was very friendly and personable, and offered such great context for the sights we visited.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 04, 2024

Hi Gayle, hope you are doing well!
We greatly appreciate your feedback as it helps us improve and ensure only the best experiences for our future travelers. It was my and Sara’s pleasure working with your group and I hope you will visit Slovenia again, it would be a privilege to host you here once more! We wish you all the best and many new adventures in the future!

Unforgettable Scandinavia
Sweden | Aug 10 - Aug 23, 2024

Cindy
Cindy J.
Chicago, IL | Reviewed on Aug 25, 2024
Kimkim helped make our 2-week trip to Scandinavia truly unforgettable. Our agent, Veronika, genuinely and patiently worked with us so she could craft a fantastic, customized adventure that exceeded our expectations. Her intricate knowledge of travel in Sweden and Norway and her ability to recommend sites, hotels, food, and activities that aligned with our interests was exceedingly helpful, while leaving us flexibility to find some really unique experiences. Her instincts about what we'd like... Read more

Kimkim helped make our 2-week trip to Scandinavia truly unforgettable. Our agent, Veronika, genuinely and patiently worked with us so she could craft a fantastic, customized adventure that exceeded our expectations. Her intricate knowledge of travel in Sweden and Norway and her ability to recommend sites, hotels, food, and activities that aligned with our interests was exceedingly helpful, while leaving us flexibility to find some really unique experiences. Her instincts about what we'd like were spot on.

Hotel Reviews
Moxy
Bergen

Trying to hard to be hip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kviknes Hotel
Balestrand

Lived up to very high expectations, stunning views of the fjord from our room, the restaurant, and all the public spaces. Can we go back already?

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Voss
Voss
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zander K Hotel
Bergen

Very unique, beautiful interior

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Grensen
Oslo

Functional

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Royal
Gothenburg

Unexpected charm and character, a treat!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel C Stockholm
Stockholm

Perfect location near train stations, very well run and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Fjærlandsfjord cruise and glacier tour
Fjærlandsfjord cruise and glacier tour
Balestrand

Stunning views, and really interesting to see how people were living up the fjords. The ship staff and tour guides were very fun, polite, and professional.

Quality of Experience
Guides, Drivers and Staff
Transport
Voss Gondola - the largest modern gondola in Northern Europe!
Voss Gondola - the largest modern gondola in Northern Europe!
Voss

Fun! Nice to get above the city for the views, and the landscape and scenery on our hike were really interesting.

Quality of Experience
The National Museum - Oslo
The National Museum - Oslo
Oslo

Loved this! Wish we'd had an entire day here -- or more.

Quality of Experience
Guides, Drivers and Staff
Explore Oslo with a Local
Explore Oslo with a Local
Oslo

Nice intro to Oslo. Our guide was very nice, but a relative newcomer herself to the city and Norway's customs.

Quality of Experience
Guides, Drivers and Staff
Archipelago Dinner Cruise Aboard the S/S Stockholm
Archipelago Dinner Cruise Aboard the S/S Stockholm
Stockholm
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stockholm's Gems Tour with a Private Guide
Stockholm's Gems Tour with a Private Guide
Stockholm

Excellent tour with Zenid, a former journalist and good storyteller.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Sep 26, 2024

Dear Cindy,

Thank you so much for taking the time to leave a review! It was pleasure :)

Hope to see you again sometime!

Best,
Veronika

Slovenia trip
Slovenia | Aug 8 - Aug 18, 2024

E
Eric J.
Japan | Reviewed on Aug 25, 2024
KimKim were very good at communicating and organizing with us a holiday in Slovenia at relatively short notice. Antonia was always friendly and quick to respond and booked extras at our request for us such as restaurants which was really great.
Alenka a tour guide took us on two walking tours, she was excellent, funny, kind, knowledgeable and a brilliant tour guide we loved her.
Liza took us mountain hiking she was exceptional, she knew so much about the local environment, flowers, plants...
Read more

KimKim were very good at communicating and organizing with us a holiday in Slovenia at relatively short notice. Antonia was always friendly and quick to respond and booked extras at our request for us such as restaurants which was really great.
Alenka a tour guide took us on two walking tours, she was excellent, funny, kind, knowledgeable and a brilliant tour guide we loved her.
Liza took us mountain hiking she was exceptional, she knew so much about the local environment, flowers, plants and so on. She had so many good and funny stories to share she was a fabulous tour guide.
Slovenia is a beautiful country we were able to explore most of it in 10 days.
The company tried to secure good accommodation for us but at times, ‘resort’ hotels were not really what we wanted in such a culturally rich and beautiful country, as we wanted to explore not sit sunbathing when there were amazing historical and natural places to explore. Maybe we should have communicated that better at the time of booking.

Everyone was helpful and mostly worked out really well but there were some days where the schedule was very packed and we spent too long driving not enjoying the places for long enough, being on a tight itinerary determined by the slightly inflexible driver at times was not so relaxing and could have been improved. This could have been more tailored. For example at one historical site we were told to take only ten mins and get back to the car. This wasn’t necessarily our idea of tourism.

Hotel Reviews
Hotel Plesnik
Solčava

Great food for dinner and a lovely view from the hotel outside. The room was comfortable and it was a great location for hiking. Unfortunately lots of smoking outside at breakfast from other tables whilst eating but that just seems to be the case in Slovenia not the fault of the hotel. Didn’t see the point in a swimming pool and sun loungers in this beautiful setting but other guest seemed to enjoy that.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Residence Soča
Soča

Great accommodation, beautiful rooms and very spacious and near a few walking trails. Other guests were noisy outside until quite late but it was a place for families and holiday season. We enjoyed the breakfast basket which was wonderful. We were a bit confused about the hot tub and sauna procedures on site as there was no shower for either or a changing room and when we booked it for the next day the hot tub water was cold. Also it wasn’t private they could be looked straight into from other people’s accommodations. Nobody was on site to help in the evenings at reception. Maybe we missed a point here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kempinski Palace Portoroz
Piran
Authenticity & Character
It was a beautiful building
Location
Too far from the old town. By a beach not really walkable to the old town so we needed taxis, if you wanted to sit on a sun bed on the hotel beach and not leave the actual hotel, it would have been very nice
Staff
Great staff
Cleanliness & Comfort
Large room very comfortable
Hotel Bled Rose
Bled

A good location, nice staff but a resort hotel with lots of pink themed things around, a pink biclyce, pink artwork (maybe the colour was rose- the hotel name) the hotel glowed pink at night, which was a little odd and maybe retro tacky? I guess Lake Bled is a resort for many however so maybe we were missing the point. The advertising was odd, a video on loop as you entered, looking like a hen weekend sort of place. The rooms and facilities were really good and comfortable however. As was the breakfast and helpfulness of the staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zlata Ladjica Boutique Hotel
Ljubljana

A gorgeous hotel right in the city centre. Staff were exceptional, the food was amazing, the room was beautiful. We couldn’t fault this hotel.

Authenticity & Character
Historical building.
Location
Right in the centre of the old city on the river.
Staff
Friendly, intelligent, knowledgeable and helpful
Cleanliness & Comfort
Clean and eco friendly
Activity Reviews
Postojna Cave Tour
Postojna Cave Tour
Slovenia

Such an amazing place. It was very popular with lots of people but we still really enjoyed this natural wonder. Breathtakingly beautiful caves.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike to Debela Peč Mountain
Hike to Debela Peč Mountain
Slovenia

Liza the hiking guide was fantastic. She was so experienced and a real inspiration. She was funny and so knowledgeable. We were so happy to have her expert knowledge. It was an amazing day.

Quality of Experience
Guides, Drivers and Staff
Transport
Hot Air Balloon Flight Over the Bled Lake
Hot Air Balloon Flight Over the Bled Lake
Slovenia

An amazing experience I couldn’t fault it, very professional and funny we felt part of the experience and helped dismantle the balloon at the end. The views were amazing.

Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Private Walking Tour of Ljubljana
Private Walking Tour of Ljubljana
Slovenia

Alenka was amazing. Truly the best. Intelligent, knowledgeable and kind we loved her tours. She even took us to her favourite local cake and gelato place we wouldn’t have stumbled upon otherwise as she grew up in the area. Amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Bled Town and Enjoy Pletna Boat Ride
Discover Bled Town and Enjoy Pletna Boat Ride
Bled

Alenka was an amazing tour guide, she was so knowledgeable and interesting and could answer any question. It was a top notch experience. 10/10.

Quality of Experience
I
Guides, Drivers and Staff
Transport
Traditional Slovenian Culinary Class in Bled
Traditional Slovenian Culinary Class in Bled
Slovenia

We had a wonderful time enjoying food preparation and eating lunch. It was amazing to be part of a family to enjoy such delicious food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak on Soča River
Kayak on Soča River
Bovec

The team were very professional and safe and we felt very looked after. We were not aware that we were going to kayak on rapids however our tour company who booked this communicated and calm and relaxing time kayaking on the river. It was not calm and required some skill so not suitable for beginners we think.

Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Local specialist: Antonia Šutić Ljuština
Antonia
Antonia Šutić Ljuština
Local specialist in Zagreb, Croatia | Replied on Oct 04, 2024

Hi Eric,
Thank you so much for your valuable feedback! We greatly appreciate it and are taking into consideration all the reviews our travelers provide us with to ensure the best possible experience for everyone. I hope you enjoyed your time in Slovenia and wish you all the best!
Antonia

Everything about the trip was amazing! All ou...
Japan | Jul 10 - Jul 18, 2024

H
Heather E.
Burbank, CA | Reviewed on Aug 25, 2024

Everything about the trip was amazing! All our guides were so helpful! They went out of their way to help us with all our questions. We had a flawless 9 adventure!

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Aug 27, 2024

Dear Heather,

Hope you are doing great.Thank you so much for your kind words! We're thrilled to hear that you had an amazing trip and that our guides were so helpful. We hope to welcome you back for another incredible experience in the future!

Best regards,
Angel

KimKim and Serendipity adventures are awesome!!!
Costa Rica | Aug 9 - Aug 16, 2024

V
vijay g.
San Jose, CA | Reviewed on Aug 25, 2024
KimKim team along with Serendipity adventures did a fantastic job in making our vacation a memorable one. We had very little time to plan our trip and they provided several options for itineraries. We ended up picking the one that covered Manuel Antonio and La Fortuna. Both were awesome destinations and offered plenty to explore. All the hikes, horse back rides, beaches, coffee tours, volcano tours, zip lines, thermal springs, are all really enjoyable. Hotel La mariposa was awesome. It's... Read more

KimKim team along with Serendipity adventures did a fantastic job in making our vacation a memorable one. We had very little time to plan our trip and they provided several options for itineraries. We ended up picking the one that covered Manuel Antonio and La Fortuna. Both were awesome destinations and offered plenty to explore. All the hikes, horse back rides, beaches, coffee tours, volcano tours, zip lines, thermal springs, are all really enjoyable.

Hotel La mariposa was awesome. It's location and views are out of this world. We got one of the corner sunset suites and it's amazing. Buffet Breakfast (includes omelette station) was fantastic and helped us get our early on time and get on the road. The restaurant is on a terrace with the most beautiful view of the beach and national park. Town of Quepos is a beautiful place. We wish we kept a free day for our selves to explore more of this town. Most of our time was taken by the planned activities/tours. You can walk to many restaurants and coffee shops from hotel, which was wonderful.

Hotel Arenal Kioro suites and spa is an amazing place. Situated close to the volcano with views of it from almost every room. This hotel also has breakfast buffet which was fantastic. This hotel has it's own hot springs. Property is very well designed and provides a lot to explore. Keep in mind that the hotel is about 10 minutes car ride to the town of La Fortuna. Town offers several restaurants and coffee shops etc.

All in all we had a wonderful experience and we will definitely use KimKim and Serendipity again.

Hotel Reviews
Arenal Kioro Suites & Spa
Fortuna
Authenticity & Character
Staff
Cleanliness & Comfort
Hotel La Mariposa
Manuel Antonio
Authenticity & Character
Location
Views from the hotel and ability to walk into town.
Staff
Cleanliness & Comfort
Activity Reviews
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Private Arenal Volcano & 1968 Reserve Hike
Private Arenal Volcano & 1968 Reserve Hike
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Sky Tram, Ziplines & Sky Walk Adventure
Sky Tram, Ziplines & Sky Walk Adventure
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private Organic Cooking Class
Private Organic Cooking Class
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Horseback Riding to the Waterfall
Horseback Riding to the Waterfall
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Rainmaker Conservation Park Excursion
Rainmaker Conservation Park Excursion
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Aug 25, 2024

Thank you Vijay for taking the time to review your trip with us. I'm very happy to hear your family enjoyed your time in Costa Rica 🇨🇷 and that you rated your tours so highly. I'm glad you liked the views from your hotel balcony in Manuel Antonio and the hot springs in Kioro!
Thank you
Holden Ketchum
Serendipity Adventures

Smooth, Efficient, and Excellent
Colombia | Aug 17 - Aug 24, 2024

Arup
Arup M.
Easton, PA | Reviewed on Aug 25, 2024
Michael, our advisor and chief planner was excellent throughout the process. Thank you. Each of our guides and drivers chosen by Chaska tours was excellent. They were efficient and did more than was needed without hesitation. Sandra in Cartahena, and Claudia, in Medellin were both excellent. Claudia warm, shared many stories and the history of Medellin, and we enjoyed her company. One of us felt tired on our hike in Tayrona. Our guide helped us back via a short cut when we needed... Read more

Michael, our advisor and chief planner was excellent throughout the process. Thank you.

Each of our guides and drivers chosen by Chaska tours was excellent. They were efficient and did more than was needed without hesitation.

Sandra in Cartahena, and Claudia, in Medellin were both excellent. Claudia warm, shared many stories and the history of Medellin, and we enjoyed her company.

One of us felt tired on our hike in Tayrona. Our guide helped us back via a short cut when we needed to come back.

Hotel Review
Villa Maria Tayrona, a Kali Hotels
Los Naranjos
Authenticity & Character
Constructed from locally sourced material, the cottages blend in.
Location
In the jungle.
Staff
Cleanliness & Comfort
Activity Review
Medellín Transformation Tour (Public Transportation)
Medellín Transformation Tour (Public Transportation)
Medellín

We used public transportation for this tour. It was a transformative experience. Medellin and Communa 13 was a highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Aug 26, 2024

Dear Arup,
Thank you so much for your kind words and thoughtful review. It was a pleasure assisting you and your friends with your trip to Colombia, and I’m delighted to hear that everything went smoothly. I’m especially glad to know that your guides and drivers made your experience memorable. I’ll be sure to pass along your compliments to everyone involved.
If you ever decide to explore more of Colombia, I would be thrilled to help you plan another adventure.
Best regards,
Michael & The Chaska Tours Team

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