Kimkim Trip Reviews

My boyfriend and I went on a 13 day trip to Vietnam which was incredibly planned by Minh. My mom helped in the planning stages which was made easy by KimKim with easy access to the trip planner through a chat and online itinerary. Communicating and adjusting the itinerary was amazing and done in a timely manner. Minh was helpful in every way adjusting as requested and making wonderful suggestions. Once on the trip, everything was seamless and high quality from the airport transfer to the tours and guides. Other than some small issues with air conditioning in some of the hotels not functioning, we enjoyed our hotels, food, outings and guides. Some of the highlights included the overnight cruise on Capella Cruises on HaLong Bay. As well as our night Vespa tour in Ho Chi Min. We had custom clothing made in Hoi Ann and saw spectacular rice terraces and scenery. We ended the trip relaxing on the beach in Nha Trang which was beautiful! We were given a great overall taste of Vietnam and look forward to returning one day! Thanks to Minh for truly making this a trip to remember!! So happy to have found KimKim Travel!!

Hotel Reviews

Amiana Resort Nha Trang

Beautiful hotel located right near the private beach. Huge pool! Enjoyed our stay here. It is very quiet as it is away from the main part which was appreciated after a long stay in Vietnam. Enjoyed delicious food, great beach where we rented floats and snorkeling equipment! We had a great time and was a perfect end to our 2 week trip in Vietnam!!

Authenticity & Character

Location

Away from the busier part which made it feel like an oasis

Staff

Cleanliness & Comfort

Odys Boutique Hotel

Ho Chi Minh City

Well located to be able to walk around easily!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Allegro Hoian

Great hotel close to centre of Hoi An so easy walking. The hotel has discounts to good tailor shops so we had some wonderful clothing made which was so much fun!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Capella Cruise

Halong

This overnight cruise was a highlight of our trip to Vietnam. Beautiful boat and was not too busy at all when we went. Views of surrounding are spectacular. Went kayaking and enjoyed the top deck and delicious food!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pu Luong Eco Garden

Very rustic and our air conditioning didn’t work for the night we were there which was not great since we had spent a long day hiking in 40 plus degrees. Not much to do but was fine for a night in between other locations.

Authenticity & Character

Location

Nothing much around but it is in the middle of the country so undertandable

Staff

Cleanliness & Comfort

Air conditioning wasn’t working

Hidden Charm Ninh Binh

Ninh Thang, Hoa Lu, Ninh Binh

Nice hotel with good room however the air conditioning didn’t work which was not great since it was VEEY hot out! Room service was good and appreciated after a long hiking day in the heat!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Air conditioner didn’t work which made it very uncomfortable. A fan was provided which didn’t do much to cool things off given the over 40 degree temperatures!

Hanoi Pearl Hotel

Hanoi

Nice and clean hotel with great room service. Well located to many sites in Hanoi.

Authenticity & Character

Nice decor and clean with good air conditioning!

Location

Walking distance to many sites and train street

Staff

Cleanliness & Comfort

Clean, comfortable and good air conditioning

Activity Reviews

Vespa Adventure: Street food after dark

Ho Chi Minh City

We had a wonderful time on our Vespa tour! Our guide was incredible and so generous! My birthday had been a few days earlier and he surprised us with a small birthday cake which was so thoughtful!! Loved our Vespa experience!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cam Thanh Coconut Village - Basket Boat

Hoi An

Lots of fun! Our boat guide was so cute!! Fun activity!!

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Ha Long Bay - Lan Ha Bay (Capella Cruise)

Vietnam

Beautiful boat and great time seeing Halong Bay!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Pu Luong Natural Reserve

Vietnam

Was beautiful but VERY hot which made it tough!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pu Luong - Ninh Binh: Trang An - Hang Mua

Ninh Binh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Planning and booking a trip on Kimkim gave us the personalized trip experience we were looking for, tailored to our exact needs. Our local specialist Eleni was amazing to work with, and we would recommend her to anyone looking to book a memorable vacation in Greece. Eleni was amazing to work with. She answered all our questions, provided excellent suggestions based on our likes/dislikes and all communications with her were prompt and professional.

We were supposed to do this trip in 2020 so over the years I have dealt with a number of Kimkim people. All have been excellent and Tom was no exception. I found Kimkim online and had never heard of them. I normally plan our trips but Norway just seemed like a bridge too far. The 14 night trip was a perfect match for our kind of travel. Be warned though Norway is a big country!! Lofoten is crowded but a must see. Highly recommend utilizing Kimkim for your next holiday

Overall other arrangements were good. But, I would like to point out delights & things that need improvement.
Delights:
Malaysia team of guide (Lawrence) & driver (Jason) was outstanding. They did a great job and were very patient. They were nice to all 10 family members. Everyone liked them. I will recommend them very very highly.
Airport pick up & Airport Drop Off drivers were very good - Friendly, helpful & safe drivers.
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Traveller – The company who was responsible for Singapore transportation & sightseeing arrangement. We had mixed experience:
Their first day’s driver, Raymond was good – flexible, friendly. He handed me tickets for all sightseeing. They did a good job on tickets.
Now the disappointments (These are not meant to get anyone fired & are not meant for complaining):
The other 2 drivers were not flexible, not friendly (Could be because of their limited vocabulary). Finally, they showed some flexibility. We follow time, rules very seriously. But, we had kids, elderly people with some limitations. That’s why we wanted private tour. Anyway, we managed. One example – the 3:00 pm return time (to be changed to 4:00 pm) from Sentosa was never conveyed to the driver. He wanted me to talk to the office, if I wanted it changed. When you are on sightseeing, we did not have the luxury to waste time for that. We kept it at 3:00 pm. The next day’s driver insisted that we return from the bird park at 12:55, even 5 minutes before the agreed time of 1:00 pm. We managed, but had to run. He later on was flexible to change the pick up point for afternoon sightseeing.
SGMY Taxi – They transported to & from Malaysia
The drivers were good hearted, skilled. But, they drive at real high speeds and their distance from the front car is way less than required for safety. (They were keeping 10 to 20 feet between cars while driving at 70+ mph) I am mainly concerned for their & future traveler’s safety.
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We had an amazing visit to Iceland! Lisbet was so easy to work with and did an exceptional job planning on our behalf. We enjoyed the tours/activities she suggested for our family. Accommodations were top notch. All in all, a great family vacation!

We planned a 6 day trip covering some of the coastal and temple towns in South India.
Right from planning, answering questions and arranging for logistics- hotels, guides, car etc, Ravi and team were on top of everything.
We had a wonderful experience with our 2 guides, Sam Benjamin and Marimuthu who were extremely knowledgeable about the area and provided us a lot of insights and also recommendations on places to eat, shop etc.
Ajith, our driver for the trip was always on time and kept us on schedule
Overall, a memorable experience!! Looking forward to planning our next India trip with this team!!

We had a great trip along the coast of Croatia! Nikola was amazing at communicating and understanding our needs. The hotels we stayed at were fantastic and all recommendations for optional activates and restaurants were much appreciated. The timing of our days were also great. We truly enjoyed our time!

We are 3 couples from the USA visiting Spain for 12 days. From the beginning Alba was incredibly helpful in arranging this trip. First, we shared with Alba what we were interested in seeing and doing (And what our budget was!), and she gave us her ideas on what the most popular things to see and do are . This was followed by several ZOOM calls and written communication back and forth until we had an itinerary that Alba thought we would enjoy and also appealed to us. We shared with Alba some suggestions that we had received from friends who were from Spain, and she was willing to incorporate some of them but wasn't afraid to tell us what wouldn't work for us. Ultimately, Alba devised an amazing CUSTOMIZED Spain vacation.

We spent 4 nights in Madrid, 3 nights in Bilbao (Basque Country) and 5 nights in Barcelona. Alba arranged everything for us including airport transfers, hotels, dinner reservations and a tour virtually every day. The tours included visiting The Royal Palace, The Prado, Botin Restaurant, Guggenheim and Dali Museums, a Flamenco Show, A Wine Tasting, La Sagrada Familia, Barcelona's Gothic Quarter and day trips to Toledo, Avila, Segovia, San Sebastian, Costa Brava, Girona and Montserrat. And of course we ate lots of Tapas and Pinxtos with our Guides taking us to some awesome places in each city. The Guides (Beatriz, Rosita, Mati, Julen, Anna, Stepan and Julia were all excellent. They were friendly, informative and very well organized. They all shared the history and culture of Spain which we found very interesting. In the Prado and Dali Museums Rosita and Julia taught us about the artists and showed us specific pieces or art, giving us an understanding of the meaning of each one. That really gave us a better understanding of what we were looking at and made it way more interesting. And we saw some fantastic natural landscape, incredible cathedrals and interesting architecture. We also had enough free time to wonder on our own. Throughout the trip, Alba kept us up to date on What's App to confirm what we were doing each day and who our Guides were which was very reassuring.

It's hard to say what our favorites were. We really enjoyed everything (Except maybe The Guggenheim Museum and Nerua Restaurant which we all thought were a little weird but certainly an unforgettable experience). But that is a matter of taste. The H10 Villa de la Reina, Hotel Miro and H10 Art Gallery hotels were nice in good locations with good staffs. And we had some really enjoyable meals. If anyone is planning a trip to Spain, we would recommend starting with our itinerary, and let Alba customize it based on your interests. We highly recommend KimKim and Alba!!!!!

Thrilled with our journey to Bhutan 🇧🇹 which was expertly organized by Mieke. We had a very helpful dialogue before finalizing the booking regarding lodging and trade offs at various price points which I appreciated. The guide Sonam and driver Dawa were outstanding. And traveling to Bhutan in the low season (July) turned out great as the hotels and attractions were pretty empty. I wouldn’t hesitate to recommend Mieke to others.

Aline and Bastien planned an amazing trip - they spent time understanding our needs, budgets and things we (my wife and me) wanted to do in Paris. Every small detail from hotel type and location to customized tours were well thought of. We enjoyed the entire week in Paris, thanks to the attention to details and planning done by the Aline/Bastien. They were also very reachable, always quick to respond and proactive. Thank you for a very memorable trip!

Our trip to Paris and the South of France was packed with beautiful sites and fun adventures. My favorites were the trip to Giverny to see Monet's garden, the e-bike tour through the Provence region with our excellent guide, Roman, and the day-trip to the Loire Valley to visit 3 castles.

Hotel Reviews

Saint Martin 339 Apartment

Paris

Spacious and a great location. Comfortable beds. Wonderful covered terrace for dining al fresco. The only thing to note is the 5 flights of spiral stairs that are required to access the apartment. It was not a problem for us (we definitely got our exercise in each day) but is something to note for those with mobility issues.

Authenticity & Character

Covered terrace, wood floors and built-in storage areas

Location

Close to 2 metro stations, surrounded by cafes and right by a small grocery store

Staff

Cleanliness & Comfort

Comfortable beds

Hotel Du Ministere

Paris

We were 4 people in a lofted room, with the king bed up a narrow set of stairs and the bathroom and sofa-bed on the lower level. The sofa bed was not very comfortable so we ended up putting the mattress on the floor. The air conditioning was not working properly, despite several phone calls to the front desk and a hotel clerk coming to try to adjust it. We slept with windows open and it was still warm in the room for most of the night. Finally, the carpet was wet outside the bathroom door when we first arrived, which the clerk said was due to the shower overflowing (from the previous occupants?).

Authenticity & Character

Loved the breakfast

Location

Close to restaurants

Staff

Staff was friendly and tried to remedy the problems we were experiencing

Cleanliness & Comfort

Air-conditioning fixed, 2 regular beds for 4 people rather than a sofa-bed, and fix the shower so floor outside bathroom would not be wet

Staycity Aparthotels

Marseille

Great outdoor spaces. Bright interior and beautiful views of the sea. Nice to have an elevator with private access to the apartment.

Authenticity & Character

Bright and clean. Nothing super fancy but comfortable furniture and beds.

Location

Park right across the road. Cafes and a small grocery store very close by.

Staff

Our host checked in on us almost daily and answered the few questions that I had. She definitely cared that we had a good stay.

Cleanliness & Comfort

Activity Reviews

Half-day private cruise in Frioul archipelago

Marseille

Unfortunately it was a windy and cloudy day so the water was very rough getting out and especially coming back into the marina. We loved our guide, however, and we were confident in Marie’s abilities to safely get us around. She was great at telling us the history of the area and talking about the structures we were seeing. We got to snorkel while out in one of the calmer areas so that was a highlight.

Quality of Experience

Guides, Drivers and Staff

Great guide/captain. She was thoughtful in giving us rain jackets to wear to protect us from the sea spray.

Transport

Can't do anything about the weather, but Marie did well in maneuvering the boat even in less than ideal conditions

Mediterranean cooking class

Marseille

Fun to see where the ingredients come from. The group was a fun mix of people and we all learned a bit about cooking this special dish that originated in Marseille

Quality of Experience

Food

Appetizers and bread were great. Some in our group were not big fans of fish, so that made the main dish unsatisfying. Fresh fruit salad was excellent.

Guides, Drivers and Staff

Visit of The Catacombs of Paris

Paris

Interesting to learn the history of the catacombs

Quality of Experience

Full day kayaking in Marseille's Calanques

France

The kayaking experience was definitely only for the super-adventurous. It was more of a kayaking lesson, complete with how to load/unload the kayaks from the trailer, carry the kayaks down a flight of stairs to the water, how to skirt yourself into the kayak and also proper paddling techniques. Our guide tried very hard to instruct us and encourage us to be calm in the choppy water. We did get to spend an hour or so on a beach area eating lunch and that was fun and relaxing, but by the time we were headed our onto the water again, it was even windier and so our guide agreed we should head back. Overall, it was a bit more work than what we 4 women had anticipated.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit of Carrières de Lumière & free time in Les Baux de Provence

France

We enjoyed walking around the village, eating and shopping.

Quality of Experience

Transport

Overall, having a rental car is a burden for those not used to driving in France. We needed a larger car to accommodate our luggage and this was difficult to maneuver in the narrow streets and parking areas.

Guided E-bike tour of Luberon

France

Amazing scenery and fun adventure! Romain was an excellent guide that showed us all around the region - from lavender fields and other agricultural areas to villages and beautiful architectural structures. He tailored the day to our interests, which was a fantastic way to explore. From coffee and pastries in one village to exploring the countryside to eating lunch while overlooking the beautiful valley, we loved every minute of it! This was our group's favorite thing we did in our 2 weeks in France.

Quality of Experience

Having the day tailored to what we wanted to see was amazing. Loved the lavender fields as well as all the small villages

Guides, Drivers and Staff

Our guide, Romain really made the day fun and interesting

Transport

E-bikes are fun and easy to ride

Visit the Royal castle of Versailles

France

Huge place. The inside is impressive but the gardens need equal time to explore.

Quality of Experience

Visit of City of Popes and Pont d'Avignon

France

Quality of Experience

Day Trip to Loire Valley Châteaux

Paris

It was a long day with a lot packed in, but very fun to see all 3 castles. Each one was special and unique in its own right. The architecture and the gardens, along with the history of the region and each castle was interesting and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Philip was full of information and gave us some good stories and insights on the history of each place we visited.

Transport

Van was comfortable and it was nice that the group was small. It was nice that we stopped at a nice gas station with a bakery on the way.

Day excursion by train to Giverny and visit of Monet’s Garden

France

End of June is the ideal time to visit the gardens. So many flowers blooming!

Quality of Experience

Unveiling Masterpieces at the Louvre Museum

Paris

Quality of Experience

Gourmet food tour in Saint-Germain-des-Prés

Paris

Fannie was a knowledgeable and friendly guide. We enjoyed all the stops, especially the chocolates, jams and cheeses. Getting to pick our own dessert was also a treat.

Quality of Experience

Guides, Drivers and Staff

Friendly and knowledgeable

Visit of the Eiffel Tower and Seine river cruise

Paris

Quality of Experience

Guides, Drivers and Staff

N/A We got to this activity via the metro

From the first interaction, the experience was outstanding. I entered the basic ideas around the type of trip, I wanted to plan for me and my nine year old son. Alex took those basic ideas and shaped an unforgettable trip filled with adventure. I didn’t want to stay in “budget” hotels but certainly didn’t have the need to be at glamorous hotels either. Alex found the perfect balance! The hotels were beautiful, amazing staff, great restaurants onsite and amenities.

There were a couple of times that I even went back to Alex and mentioned some other ideas or tweaks we were interested in making to the itinerary. He helped us figure out those adaptations within budget. Alex was a fabulous partner at each stage before, during and after our trip.

Alex was unavailable to be our guide during the dates of our trip but he substituted his brother Viny, who was also fantastic. Although Alex was away from the office, he gave me a proactive heads up about Pacaya being unavailable. This was one of our primary goals for our trip so we were very concerned and were debating to postpone - just as we were getting ready to catch our flight out. Alex, his cousin and brother who all work for OTO, worked to get confirmation about whether we could go to Pacaya or not and how to make it happen safely. It gave us the confidence to continue with our trip and really appreciated their attention to it in short order.

Viny was such a friendly, warm and knowledgeable guide. Since this was supposed to be just a mom and son trip, my son was very concerned that a third person would be with us. The end of the trip my son said he missed a Viny and having a guide was a great idea! Viny made it very easy, taking charge to manage our timeline, transportation coordination with local guides, different sites and coordinating with hotel, concierge and restaurants. He really removed all of the administrative efforts for me so that I could focus on being with my son and enjoying our time together and experiencing Guatemala.

We went the zip lining, hiking Papaya and roasting marshmallows where Viny prepared a nice picnic, and kayaking at Atitlan, and went to Mayan Ruins. We were originally supposed to do more hiking, but my son was all hiked out, so Viny adapted our itinerary last minute so that we could go to textile and a cacao shop.

Then on our last night, Alex got a hold of me to alert me to a local event transpiring that roads were potentially going to be blockaded and we could get stuck potentially missing our flights the next day. I told Alex that I would prefer to leave Lake Atitlan that night and head to Guatemala City. He swiftly arranged transportation, and a safe and comfortable hotel stay in Guatemala City at no extra charge. We caught our flight the next day with no issues.

I’m so grateful for Alex’s attention to detail and genuine concern for us and our trip or we wouldn’t have known in real-time what was happening. I highly recommend Alex, Viny and OTO. This was my second time to Guatemala and we’re already planning the third trip. Definitely will be looking to use them again!

Hotel Reviews

Hotel Atitlán

Panajachel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Porta Hotel Antigua

Antigua Guatemala

Beautiful experience, great rooms, water filters amongst other amenities, staff offers high service level and the onsite restaurant is fantastic. I needed laundry done before leaving and the staff took it late in the day after the cut off and returned it to me that night. Highly recommended!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Zipline Adventure at Lake Atitlán Nature Reserve (X-Tremos)

Guatemala

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our travel specialist Deborah was absolutely AMAZING!!!
I would rate her a 20 on a scale of 1 to 10.
She was very responsive, listened to all our requests and made our trip absolutely memorable.
She was quick to make last minute changes we needed to make due to the weather.
Every detail was carefully planned and executed.
Could not have asked for a better travel specialist.
Thank you, Deborah!!!

Hotel Review

Grand Hotel Des Iles Borromees

Stresa

Absolutely beautiful hotel. Will go back!!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Boat Tour of Lake Como with guide

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of lake Maggiore

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of Milan Duomo and La Scala Theatre

Milan

Quality of Experience

Guides, Drivers and Staff

Transport

Our first experience with KimKim was absolutely wonderful! From Joanna's exceptional customer service to our local guide Edy and the agency, we received outstanding care. The meticulously crafted itinerary and the well-organized infrastructure were crucial in providing us with an unforgettable experience in the country. Their attentiveness, swift responses to any adjustments, and high-quality itinerary were impressive. We will certainly use their services again in the future! A heartfelt thank you to Joanna, Edy, and everyone who assisted us!

Hotel Reviews

Casa Andina Standard Catedral

Cusco

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Samanapaq

Ollantaytambo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Abittare Hotels

Cusco

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tierra Viva Machu Picchu

Machu Picchu

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa Andina Standard Miraflores Benavides

Lima

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rainbow Mountain Trek

Peru

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discovering the Treasures of Machu Picchu

Aguas Calientes/ Machu Picchu

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Train to Aguas Calientes

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Fly from Lima to Cusco, Explore the City

Peru

Quality of Experience

Oi

Guides, Drivers and Staff

Transport

Hiking to Humantay Lake: A Scenic Adventure in the Andes from Cusco

Peru

Quality of Experience

Guides, Drivers and Staff

Transport

Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV

Peru

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lima Food Tour

Peru

Quality of Experience

I

Food

Guides, Drivers and Staff

Transport

Arrival to Lima: Free Day to Explore

Lima

Quality of Experience

Oi

Guides, Drivers and Staff

Transport

Full Day Cusco & San Pedro Market Tour

Cusco

Quality of Experience

Guides, Drivers and Staff

Transport

Brilliant trip to Uganda and Tanzania! Melvin and Irene did a wonderful job organizing everything for us in both countries and personally greeted us which we appreciated. Melvin was our point of contact in the lead up and was always very responsive and helpful. We were very pleased with the final itinerary and how easy it was to get this trip planned. Fantastic guides and drivers in both countries. They were very informative, organized, got us where we needed to be safely, and were a lot of fun! Beautiful accommodation in every location. Will organize future trips with Truly Swahili and can't recommend them enough. Memories to last a life time!

Hanoi guide Mai was excellent and the apartment at the Somerset was perfect for our 3 generation family. Sapa guide Zozo was different in personality but equally excellent. We enjoyed trekking with her and the accommodations at the eco lodge. Nok escorted us to Ha Long Bay and back and made sure we got ticketed and checked in to our flight to Hue. At Ha Long Bay we all enjoyed the Doris Cruise featuring scenery and kayaking.

Hotel Reviews

Doris Cruise

Nice room. Great crew. Beautiful scenery.

Laxsik Ecolodge

Beautiful setting. Great accommodations.

Somerset Grand Hanoi

Excellent accommodations for our 3 generation family. Nice pool and restaurant.

Family Friendliness

Apartment accommodations.

Activity Reviews

Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (Doris Cruise)

Ha Long Bay

Nice views. Enjoyed this aspect of the local culture and scenery.

Onboarding - Lan Ha Bay – Ba Trai Dao/ Tra Bau (Doris Cruise)

Ha Long Bay

Great crew. Beautiful scenery.

Conquer The Roof of Indochina - Fansipan Summit with Cable car

Sapa

Fun but it was raining and cloudy. Would have been much better if the weather had cooperated.

Trek to Lech Dzao & Thanh Kim Villages

Sapa

Zozo was an excellent guide and being assisted by the women of the area was a unique experience.

Walk To The Love Waterfall And Heaven Gate

Sapa

Lovely waterfall. Clouds hampered the views in the mountains.

Explore The Beauty of Hanoi - Full Day Sightseeing

Hanoi

Good overview of Vietnamese culture.

Adam did an excellent job planning our trip. We had full days packed with adventure with no idle time. All the recommendations were spot on. We had an issue with one hotel that had bed bugs and Michelle raised the concern and was able to get a refund. They learned from this experience. On first hotel we didn’t had room codes and didn’t know what to do and the emergency number they gave us worked perfectly, they answered right away and the issue got resolved. I never felt alone during the trip. I will highly recommend to anyone. I also liked that we had the itinerary and reservations but we drove from place to place on our own so we had the flexibility to stay as long as we wanted and stuff.

First of all Andrea was very knowledgeable and available at anytime I require assistance during the trip and while planning the trip… I could tell through the guided tours that he planned he is well experienced in this issue…
However, I would have liked it better if I was with same guide for all the tours at the same city. Becuase some guides were amazing while other did not seam to know what to do. I especially liked Martina our first guide in Rome .. on the other hand, the guide we had for the walking tour in Venice for three hours was not really sure what to talk about we were supposed to get the Jewish ghettos .. but we’re not able becuase we did it have enough time and it started to rain heavily .. the guide can see that we are a slow group but he did not try to take a shortcut or alter the route to get us there faster… we actually when through the same streets twice … and holestly I was not sure if the guide knew what to talk about .. he was knowledgeable but I had to ask question to get some answers. I feel that this tour was unnecessary at the end .. Also, the Murano Burano tour felt like a sales pitch .. our tour guide was great but really we did lot need him becuase all what he did is ride with us to the glass factory and then a representative from that company took over and was trying to get us to buy glass .. yes the experience was great but I felt it was unnecessary for a tour guide to be provided .. because we took a little bit longer at the glass factory .. our guide has to hand us over to another one since he has another tour planned . He was great at rearranging our water taxi ride and getting us another tour guide to take us to Burano.. however, in Burano we met with a person who worked at the lace shop and she was only there to take to the lace shop to buy from there .. did not explain anything about the island and it’s colorful houses and it history .. all what we did at the island is spend our time in the lace shop. I did not like the fact that this tour was just to take us to specific shop to buy we saw nothing of the islands.. I would definitely advice my friends not to take this tour in Venice …

When I decided to use a tour company to plan my trip is becuase I neede this to
Be tailored to our specific needs . we are bigger group of six and a person in our group can’t walk a long distance and I explained this to Andrea in the beginning..,I also explained to him that we would like to take our time in the morning and not be rushed .. however most of our tours required walking and were quite early in the morning .. even our train rides we always before 10:00… and I neglected to ask for that but I feel that Andrea should have confirmed with me about the shower option in the hotel rooms .. most of the hotel rooms had tubs and I have to request a walk shower room at check in ..
the hotel choices were great.. the location was amazing and they were all high class and clean ..
so to summarize… I feel that booking the hotels and arranging the transfers were arranged great with Kim Kim .. however, the prices are not disclosed so I feel that I over paid for some of the unnecessary tours ..

Hotel Reviews

Palazzo Veneziano Venice

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The room was not throughly cleaned during our stay and sheets were never changed for three days. Lacks many aminities expected for 4 stars hotel

Park Hotel Argento

Levanto

Authenticity & Character

Very clean but the decor is a little bit too simple for 4 stars hotel

Location

You have to take the shuttle to go anywhere

Staff

Cleanliness & Comfort

Hotel Santa Maria Novella

Florence

Authenticity & Character

Location

Right in the center and close to everything

Staff

Cleanliness & Comfort

It is very clean however a little bit old and needs some updating

Palazzo Navona Rome

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Exclusive Murano & Burano islands visit (private service)

Venice

It is just visit to a glass making factory and a lace shop no tour do the island did lot learn anything about the islands

Quality of Experience

Guides, Drivers and Staff

The guide was great explained about the geography of the islands but really was not needed for the glass place .. he just waited outside .. the guide in Burano was not a tour guide but someone from the lace shop did not learn anything about the island

Transport

Water taxi was planned and altered time to accommodate us and dropped us at a different location because we aske to go to lido island

The Jewels of Venice (St. Mark & Doge Palace)

Venice

Enrique was The guide was great

Quality of Experience

Guides, Drivers and Staff

The guide was great even though we were about 45 mi utes late .. he waited and altered the tour to let us see as much as we can in the time left

Transport

Hidden Venice and cicchetti experience

Italy

Did not see anything meaningful

Quality of Experience

Guides, Drivers and Staff

The guide was knowledgeable but did not know how to guide the tour I had to ask the question and were did not get to the see the Jewish ghetto becuase we ran out of time

Transport

Walking around in cirlcle and had to pay 80 euro for a water taxi to take us back to the hotel

Pisa leaning tower and Piazza dei Miracoli monuments entrance

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Guided walk at Piazza dei Miracoli and Leaning Tower in Pisa (2 hours)

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking Class *****

Italy

We loved this experience and the road trip was great

Quality of Experience

Food

Yummy

Guides, Drivers and Staff

The chef was great and the staff at The winery were amazing

Transport

The driver Sauler was great let us take picture a long the road The car is very comfortable

Uffizi - skip the line entrance

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Florence private guided walk including Accademia Gallery

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Accademia Gallery - skip the line entrance

Florence

Quality of Experience

The tour took long at the David statue

Guides, Drivers and Staff

Transport

Vatican Museums and Sistine Chapel - private guide

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Uffizi Gallery Guided Visit (private guide)

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum and Sistine Chapel skip the line ticket

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum and Roman Forum - Private guide

Rome

Our guide was knowledgeable and very accommodating

Quality of Experience

Quite a lot of walking

Guides, Drivers and Staff

Transport

It was hard to figure out the meeting point

Rome Private Guided Walk

Rome

Martina was great

Quality of Experience

Guides, Drivers and Staff

Transport

We arrived home yesterday from a 9 day private tour for me, my husband and 18yr old son with Morocco Immersion and I am feeling so full of gratitude for the opportunity to have visited this amazing country, and the good fortune to have found this outstanding tour company.

Sharon planned the perfect itinerary. The accommodations were especially fabulous. And her brother-in-law Hicham was the BEST guide and driver. He was exceptionally kind, safe, competent and client focused. We learned so much from him, knew we were in good hands and sincerely enjoyed his company. Meeting his family was one of the highlights of our trip.

I recommend Morocco Immersion Tours enthusiastically and without hesitation. Look no further for your journey into Morocco. The whole experience exceed our expectations and I know they had a lot to do with it. 10 STARS

Fabio - sending a final Note and big thank you for putting together a fabulous trip to the Amalfi Coast for my family!
Your attention to detail, constant communication, and updates along the way were such a comfort as we finalized the itinerary in two weeks!!
Thank you for making this trip memorable and we will be sure to recommend you to our family and friends!
Best - Leslie Ahmad

Hotel Review

Imperial Hotel Tramontano

Sorrento

Best location in Sorrento. Historic hotel, attentive staff, family friendly

Authenticity & Character

Previously a private mansion…

Location

Water views. Close to city center

Staff

Cleanliness & Comfort

Rooms with balconies overlooking water. Rey comfortable beds, showers great.

Activity Reviews

Cooking Experience with Donna Rita

Italy

Jacimo and family are the best!!! Informative and fun experience

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano

Italy

Do not Miss this one! Perfect day…winery lunch awesome! Tours a must do!

Quality of Experience

Food

Guides, Drivers and Staff

Transport