Kimkim Trip Reviews

4.8
Based on 18,193 ratings
Read 18,193 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wonderful Tour of Italy
Italy | Sep 12 - Sep 21, 2025

Howard
Howard L.
Denver, CO | Reviewed on Sep 22, 2025
We had a wonderful time on our KimKim trip through Italy. The hotel recommendations were in great locations and the recommended tours and selected tour guides allowed us great insight into each location through the eyes of a local. Enricho in Venice, Paola in Florence, and Vincenzo in Capri were superb and I highly recommend them. We traveled by boat, train, water taxi, gondola, funicular, taxi, and chairlift. Thank you KimKim. Read more

We had a wonderful time on our KimKim trip through Italy. The hotel recommendations were in great locations and the recommended tours and selected tour guides allowed us great insight into each location through the eyes of a local. Enricho in Venice, Paola in Florence, and Vincenzo in Capri were superb and I highly recommend them. We traveled by boat, train, water taxi, gondola, funicular, taxi, and chairlift. Thank you KimKim.

Activity Reviews
Day Trip to Capri Island and Anacapri
Day Trip to Capri Island and Anacapri
Italy

We visited with Vincenzo as our guide. He was more like family. What a fun time and he knew everyone. Highly recommend others ask for Vincenzo.

Quality of Experience
Guides, Drivers and Staff
Vincenzo was a local and knew where to go for everything. Plus he took photos and shared with us.
Transport
Great boat ride and open top taxi.
Private Full Day Amalfi Experience
Private Full Day Amalfi Experience
Italy

Although we had just a driver/guide, he got us to all the sites before they filled with tourists. Also recommended great stores and restaurant.

Quality of Experience
Guides, Drivers and Staff
Transport
Unexpected Siena: Discover the City Hidden Gems
Unexpected Siena: Discover the City Hidden Gems
Italy

Long trip for very short time in Siena. However not much to see in Sienna. We extended our driver Jacamo and went to Casa Emma Winery which we loved.

Quality of Experience
Guides, Drivers and Staff
Transport
Jacamo was great. Learned more from him than the Siena guide.
Pasta Making Class with Gelato
Pasta Making Class with Gelato
Italy

We had such a great time with Tomaso. Food was great and so easy and fun to make.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy

Paola was exceptional. We learned so much and enjoyed our time with her.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Murano Glass Blowing Tour with Water Taxi
Private Murano Glass Blowing Tour with Water Taxi
Italy

Great up close experience. Loved the Riva boat ride to Murano.

Quality of Experience
Guides, Drivers and Staff
Transport
Riva boat
Venice Gondola Ride
Venice Gondola Ride
Venice

The gondalier did not interact with us at all.

Quality of Experience
Guides, Drivers and Staff
Transport
Water taxi did not pick us up causing us to be late.
Local specialist: Giorgia Torre

The trip was very pleasant
Portugal | Sep 13 - Sep 20, 2025

GILBO
GILBO B.
France | Reviewed on Sep 22, 2025
The trip was very pleasant with guides. Perfect. The transportation was also very comfortable with very pleasant drivers. All the hotels were perfect and well located, except the one in the Algarve, which was too commercial. The bed was not as you indicated, and the condition of the carpet was poor. Upon arrival, our suitcases were dragged to the entrance, and I had to remind them about this. They are not at all. Recommended. Read more

The trip was very pleasant with guides. Perfect. The transportation was also very comfortable with very pleasant drivers. All the hotels were perfect and well located, except the one in the Algarve, which was too commercial. The bed was not as you indicated, and the condition of the carpet was poor. Upon arrival, our suitcases were dragged to the entrance, and I had to remind them about this. They are not at all. Recommended.

Hotel Reviews
Iberostar Selection Lagos Algarve
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Convento do Espinheiro, Historic Hotel & Spa
Evora

Amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grande Real Villa Italia
Cascais
Authenticity & Character
Location
Staff
Cleanliness & Comfort
AlmaLusa Baixa & Chiado
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Benagil Cave Visit by RIB
Benagil Cave Visit by RIB
Lagos (Algarve)
Quality of Experience
Guides, Drivers and Staff
Transport
Private Coastline Walk
Private Coastline Walk
Lagos (Algarve)
Quality of Experience
Guides, Drivers and Staff
Transport
Private City Walk & Wine Experience
Private City Walk & Wine Experience
Évora
Quality of Experience
Guides, Drivers and Staff
Transport
Private Sailing Experience
Private Sailing Experience
Cascais
Quality of Experience
N
Guides, Drivers and Staff
Transport
Private Alfama Walk &  Fado Dinner Performance
Private Alfama Walk & Fado Dinner Performance
Lisbon
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Viewpoints Adventure
Self-Guided Viewpoints Adventure
Lisbon
Quality of Experience
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 06, 2025

Thank you for sharing your feedback with us, Gilbo. I'm so glad to hear that you enjoyed your trip overall, although I'm very sorry to learn that your experience at the Algarve hotel did not meet expectations. Your comments about the room conditions and service are extremely valuable. This information helps my team improve our product for future travelers. It was lovely seeing you back at kimkim, and I hope your group is already looking forward to your next international trip together!
Coraima

Everything was wonderful. The entire experie...
Indonesia | Sep 6 - Sep 16, 2025

A
Anita R.
India | Reviewed on Sep 22, 2025
Everything was wonderful. The entire experience was well planned out.
The only drawback was planning for nusa penida for which the team generously provided a dinner at our resort the last day. Overall it was a fun trip.
Read more

Everything was wonderful. The entire experience was well planned out.
The only drawback was planning for nusa penida for which the team generously provided a dinner at our resort the last day. Overall it was a fun trip.

Hotel Review
La Joya Biu Biu Resort
Jimbaran
Local specialist: Yuqqa Macdalena
Yuqqa
Yuqqa Macdalena
Local specialist in Bali, Indonesia | Replied on Sep 25, 2025

Thank you so much, Anita! 🌸 I’m glad you enjoyed your trip and that everything was well planned. I appreciate your feedback about Nusa Penida, happy we could make it up with a special dinner. Wonderful to hear the overall experience was fun for you! :))

Warm greetings from Bali,
Yuqqa

Our guides while in San Ignacio (Jeronima and...
Belize | Sep 15 - Sep 20, 2025

Tracy
Tracy H.
Dallas, TX | Reviewed on Sep 22, 2025

Our guides while in San Ignacio (Jeronima and Leo) were exceptional - knowledgeable and so helpful with any question we had. Ka’ana Resort was a dream, Beautiful accommodations and the food was awesome. We were dissatisfied with the accommodations in San Pedro. But we loved the city and our snorkel trip was amazing. Havi at Mata Rocks Resort did the best he could to make us comfortable. All and all it was an amazing adventure!

Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Sep 23, 2025

Thank you so much my dear Tracy,

We feel honored for having the opportunity to share with you and Jana this amazing adventure! Life is incredible next to wonderful friends like you and we want you to know that we will always be here for your future experiences and as the extraordinary team we are grateful with, your trust and preference means all to us, thank you once again.

A beautiful week in Croatia
Croatia | Sep 8 - Sep 15, 2025

Terra
Terra N.
Durham, NC | Reviewed on Sep 22, 2025
Our time in Croatia was incredible. Starting in Split we enjoyed great food, interesting history & beautiful scenery. Throughout our travel over Croatia’s islands we enjoyed comfortable accommodations, well planned activities & an opportunity to get to know this beautiful country & its people. Read more

Our time in Croatia was incredible. Starting in Split we enjoyed great food, interesting history & beautiful scenery. Throughout our travel over Croatia’s islands we enjoyed comfortable accommodations, well planned activities & an opportunity to get to know this beautiful country & its people.

Hotel Reviews
Hotel Lero
Dubrovnik

We had a quick stay in Dubrovnik but enjoyed our time. We were close to the bus so easy to get to the historic area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Korsal
Korčula

We loved Korcula!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Nora Hvar
Hvar

Lovely & comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Azur Palace Luxury Rooms
Split

Had a few issues initially but all was resolved. Great location for easy access to the waterfront.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Kayaking Excursion
Half Day Kayaking Excursion
Korčula

Boris was a great guide as we kayaked to islands that included local treats for us all. A great day that included a beautiful sunset.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike to Lost Villages of Hvar,  Croatian Peka Lunch
Hike to Lost Villages of Hvar, Croatian Peka Lunch
Croatia

We fully enjoyed our day with Marco. The walk was 5 miles but downhill so easy on the knees. Scenery was beautiful & we learned much about the local floral.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Motor Boat Excursion to Brač & the Pakleni Islands (end in Hvar)
Private Motor Boat Excursion to Brač & the Pakleni Islands (end in Hvar)
Split

We had a great day exploring multiple islands & having Tonko as our guide for the day was great! He was fun, Interesting & made it a great day!

Quality of Experience
Guides, Drivers and Staff
Transport
Plitvice Lakes National Park
Plitvice Lakes National Park
Split

Very beautiful but a long drive from Split. We would have enjoyed more time to explore the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Walking Tour of Split
Guided Walking Tour of Split
Split

Very interesting! The history is fascinating

Quality of Experience
Guides, Drivers and Staff
Local specialist: Ivan Cosic

Paula was amazing at helping us create an exceptional experience
Australia | Aug 30 - Sep 13, 2025

C
Christine M.
Seattle, WA | Reviewed on Sep 21, 2025
Paula was amazing at helping us create the exact trip we wanted to Australia that included Brisbane, Port Douglas, Melbourne and Sydney. Having drivers meet us at each destination made our logistics easy and the tours scheduled in each city were second to none. Read more

Paula was amazing at helping us create the exact trip we wanted to Australia that included Brisbane, Port Douglas, Melbourne and Sydney. Having drivers meet us at each destination made our logistics easy and the tours scheduled in each city were second to none.

Hotel Review
Peninsula Boutique Hotel
Port Douglas

Located close the the restaurants and the beach this hotel was perfect for our time in Port Douglas.

Authenticity & Character
Suite size was very comfortable
Location
Located across from 4 Mile Beach
Staff
We were treated spectacularly for breakfast and happy hour
Cleanliness & Comfort
Laundry facilities need to be cleaned for mildew smells.
Activity Reviews
Morning Best of Melbourne Bike Tour
Morning Best of Melbourne Bike Tour
Melbourne

Riding with Dave was great. We learned so much about Melbourne and Australia.

Quality of Experience
Guides, Drivers and Staff
Transport
The bikes were is good working condition.
Full Day Outer Barrier Reef Cruise (from Hotel)
Full Day Outer Barrier Reef Cruise (from Hotel)
Port Douglas

Snorkeling at the Great Barrier Reef is not to be missed

Quality of Experience
Food
The buffet was meh
Guides, Drivers and Staff
Transport
Full Day Snorkel The Wrecks Day Cruise at Tangalooma
Full Day Snorkel The Wrecks Day Cruise at Tangalooma
Brisbane

We were worried about the possibility of rain in Brisbane but once out on Moreton Island everything seemed better. We went snorkeling amongst the sunken ships and even saw a turtle.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Sep 22, 2025

G'day Christine,

Thank you so much for taking the time to write a review and sharing your feedback—it really means a lot to me. I’m so happy to hear you had a wonderful experience exploring beautiful Australia. It was an absolute pleasure working with you, and I hope to have the opportunity to help plan another South Pacific adventure for you in the near future.

Take care and please keep in touch. You can email me at: [email protected]

Cheers,
Paula

Wonderful adventure!
France | Sep 6 - Sep 17, 2025

Carolyn
Carolyn S.
Los Angeles, CA | Reviewed on Sep 21, 2025
Our anniversary trip to France was fantastic and we had a very positive experience planning everything with Sebastian. The whole process starting with the website and filling out preferences was simple and straightforward. We worked through a couple different itineraries before landing on the one we chose. All of the transportation arranged went perfectly (trains, private transfers) and the hotels chosen by Sebastian were perfect! All of the guides that we had for our tours were excellent,... Read more

Our anniversary trip to France was fantastic and we had a very positive experience planning everything with Sebastian. The whole process starting with the website and filling out preferences was simple and straightforward. We worked through a couple different itineraries before landing on the one we chose. All of the transportation arranged went perfectly (trains, private transfers) and the hotels chosen by Sebastian were perfect! All of the guides that we had for our tours were excellent, but there were a few who truly stood out. Emma who was our guide for a D-Day Tour in Normandy, she was wonderful. And Sophie who was our guide for a WWII tour in Paris..she was outstanding!! We will be requesting her if possible for future trips to Paris. The trip exceeded our expectations and we really fell in love with France. Thank you for making it happen!

Hotel Reviews
Hôtel Jardin de Cluny
Paris

Loved the vibe and decor of this property. Small rooms, but has everything you need and the layout is functional and comfortable. Breakfast options were perfect and the staff were so friendly and helpful. The location was excellent..you could walk everywhere! Would definitely stay again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hôtel des Thermes
Saint-Malo

Beautiful hotel with a very friendly, helpful staff. The spa amenities are pretty amazing and we can see why it's a popular destination. Food was excellent and the room was spacious, clean, and comfortable. We would return for sure.

Authenticity & Character
Location
A little bit a walk to get into the center of Saint Malo, but we didn't mind at all.
Staff
Cleanliness & Comfort
Villa Lara Hôtel
Bayeux

Perfect location in Bayeux..the staff were exceptional and helpful in every way. Breakfast was simple and delicious. The room was perfect..clean, comfortable with every amenity you could want..and if you still need something the staff will make it happen. We would absolutely stay at this property again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Disney's Newport Bay Club
Coupvray

Great location, lovely decor, friendly and helpful staff. The room was super cute and clean. The main bar was awesome and breakfast was delicious!! Lots of options! Our only complaint was the bathroom..it needed a refresh and the shower and sink would not drain properly.

Authenticity & Character
Everything was cohesive and worked withe the theme.
Location
Easy walk to the parks!
Staff
Very friendly and eager to help if you had questions.
Cleanliness & Comfort
Truly no complaints about cleanliness, but the drainage in the sink and shower were awful.
Activity Reviews
Paris - Seine Dinner Cruise
Paris - Seine Dinner Cruise
Paris

The experience was lovely, a nice way to spend the evening. I think it's a must do for someone visiting Paris for the first time, but not something I would repeat. Great atmosphere, and the young performer singing was impressive! The food itself was just ok, but again still glad we did it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Paris Occupied, Paris Liberated: Private WWII Walking Tour
Paris Occupied, Paris Liberated: Private WWII Walking Tour
Paris

Outstanding!! Can not say enough about our guide Sophie!! She not only shared so much incredible history surrounding WWII, but also so much about Paris itself as we had never been before. She went above and beyond and she was so much fun to spend time with!! It was the highlight of our entire trip!

Quality of Experience
Guides, Drivers and Staff
Discovery of the Parisian catacombs
Discovery of the Parisian catacombs
Paris
Quality of Experience
Normandy Gourmet Food Tour - Private countryside Day Trip From Bayeux
Normandy Gourmet Food Tour - Private countryside Day Trip From Bayeux
France

It was a great day and our guide Bastian was awesome. We were slightly disappointed with the cheese factory visit..the tasting following the tour didn't match up with the description we were provided with. Other than that, no complaints at all!

Quality of Experience
Guides, Drivers and Staff
Transport
Full-day Tour of D-Day Sites
Full-day Tour of D-Day Sites
Bayeux

Emma our guide was excellent!! It was a thorough, perfectly timed day and we visited all the sites listed in the itinerary. To see history come to life in front of us, and see the sites that you learn about from school, movies and TV was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Sep 22, 2025
Hi Carolyn and Drew, how are you? Thank you so much for your wonderful message! I’m delighted to hear that your anniversary trip was fantastic and that everything went smoothly from start to finish. It’s great to know that the hotels, transfers, and tours met your expectations, and even better that Emma and Sophie made such a lasting impression. I’ll be sure to pass along your kind words to them — I know they’ll be thrilled to hear it. And yes, we can absolutely request Sophie again for... Read more

Hi Carolyn and Drew, how are you?

Thank you so much for your wonderful message! I’m delighted to hear that your anniversary trip was fantastic and that everything went smoothly from start to finish.

It’s great to know that the hotels, transfers, and tours met your expectations, and even better that Emma and Sophie made such a lasting impression. I’ll be sure to pass along your kind words to them — I know they’ll be thrilled to hear it. And yes, we can absolutely request Sophie again for your future trips to Paris!

I’m so happy that France exceeded your expectations and that you fell in love with it. It was a real pleasure helping you plan such a special journey, and I’ll be here whenever you’re ready for the next one.

Wishing you both many more wonderful adventures together ✨

All the best,
Sebastian

The hotel, logistics and tours were all great...
Peru | Sep 17 - Sep 20, 2025

A
Aleta S.
Denver, CO | Reviewed on Sep 21, 2025
The hotel, logistics and tours were all great. The hotel (Antigua Miraflores) was charming, had great food for all meals, lovely staff and great location. Our tour guide, Carlos, for both the historic and foodie tours was informative and gracious. Kristy was an excellent communicator. Thank you. Read more

The hotel, logistics and tours were all great. The hotel (Antigua Miraflores) was charming, had great food for all meals, lovely staff and great location. Our tour guide, Carlos, for both the historic and foodie tours was informative and gracious. Kristy was an excellent communicator. Thank you.

Hotel Review
Hotel Antigua Miraflores
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer from Miraflores to Lima Airport
Transfer from Miraflores to Lima Airport
Peru
Lima Food Tour
Lima Food Tour
Peru

Again, Carlos was an excellent tour guide.

Historic Center
Historic Center
Lima

Carlos was a great tour guide.

Guides, Drivers and Staff
Transfer from Lima Airport to Miraflores
Transfer from Lima Airport to Miraflores
Peru
Arrival to Lima: Free Day to Explore
Arrival to Lima: Free Day to Explore
Lima
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Sep 25, 2025

Hi Aleta,

Thank you for your kind words! I’m so glad you enjoyed the hotel, tours, and time with Carlos. It was a pleasure helping you plan your trip to Lima—hope to welcome you back to Peru again soon!

Best,
Kristy

The Salkantay Trekking organization was terri...
Peru | Sep 10 - Sep 19, 2025

Patricia
Patricia E.
Dublin, CA | Reviewed on Sep 21, 2025

The Salkantay Trekking organization was terrific. Our guide, Yuri and the team went above and beyond anything we expected. They were thrown a powerful curveball with a train strike in Aguas Calientes which upended their carefully planned logistics. They helped to navigate the evacuation all while ensuring that we were still able to get to and enjoy Machu Picchu. They did it with enthusiasm and endless patience. We loved this trip, the trekking outfit and guide

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Sep 26, 2025

Hi Patricia,

Thank you for your thoughtful review! I’m so glad Yuri and the team were able to guide you through the unexpected strike and still make your trek to Machu Picchu such a memorable experience. We’re thrilled you enjoyed the journey and the Salkantay trek!

Best,
Kristy

All four of us loved the trip. What a wonderful country.
Portugal | Sep 3 - Sep 16, 2025

Steven
Steven T.
Newark, NJ | Reviewed on Sep 21, 2025
All four of us loved the trip. What a wonderful country. I previously complimented the drivers and guides so l won't repeat myself. The best restaurant was at the winery in the Douro Valley. Second was Luca in Lagos. Hotels were uniformly excellent. Only two petty
comments: the light switches seemed to have no system in most of the hotels. Even the hotel staff couldn't figure them out. The Évora Olive didn't put tissues in the room. Petty but needed. The wine tasting in Lisbon was enjoyable...
Read more

All four of us loved the trip. What a wonderful country. I previously complimented the drivers and guides so l won't repeat myself. The best restaurant was at the winery in the Douro Valley. Second was Luca in Lagos. Hotels were uniformly excellent. Only two petty
comments: the light switches seemed to have no system in most of the hotels. Even the hotel staff couldn't figure them out. The Évora Olive didn't put tissues in the room. Petty but needed. The wine tasting in Lisbon was enjoyable but unnecessary because we had two tasting on the following days in Porto. The fado entertainment was very enjoyable, but the meal was rather perfunctory. If I did this again I would need another week so there would be more time in Lisbon and Porto. To sum up this was a wonderful trip. I have recommended Portugal to everyone. And I will recommend Kimkim to anyone who asks. Thanks for everything.
Regards, Steve, Marilyn, Linda and Rich.

Hotel Review
Évora Olive Hotel
Évora

The Évora Olive Hotel was a fantastic experience. Although it's officially a four-star hotel, it felt just as magnificent as the others and was beautiful and comfortable. The only minor issue was the lack of tissues in the room, but the front desk provided them when asked. The staff was wonderful, and overall, it was a delightful stay despite that very trivial concern.

Activity Reviews
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

The Fado dinner experience was a mix of impressive Fado singing and a somewhat routine meal. The performance was wonderful and engaging, but the meal seemed a bit rushed. Overall, it's clear that the focus is on the singing rather than the food.

Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Our Lisbon wine tasting was enjoyable, but with similar activities on consecutive days in other locations, it felt a bit redundant. It was good, but considering the subsequent experiences in other locations, it wasn't necessary.

Private Douro River Escape: 1-Hour Exclusive Cruise
Private Douro River Escape: 1-Hour Exclusive Cruise
Portugal

The private Douro River escape was truly special. The guides were fantastic, making the tour both informative and enjoyable. One guide was generous with his time, extending our tour significantly beyond what was planned, which added to the personal touch of this unforgettable experience.

Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

The guided winery tour with tastings and a delicious lunch in Douro was a highlight of our trip! The meal we had was one of the best we experienced in Portugal. The staff was incredibly friendly and informative, and the overall experience was both elegant and memorable.

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Sep 22, 2025
Hello Steven, Thank you so much for your kind and thoughtful feedback! I’m absolutely delighted to hear that all four of you had such a memorable time in Portugal. I completely understand your point about the wine tastings. The intention behind the Lisbon wine tasting was to offer a different regional experience, as each area of Portugal has its own unique wine culture. Our goal is always to give travelers the opportunity to explore a variety of flavors, and I hope it enriched your overall... Read more

Hello Steven,

Thank you so much for your kind and thoughtful feedback! I’m absolutely delighted to hear that all four of you had such a memorable time in Portugal.

I completely understand your point about the wine tastings. The intention behind the Lisbon wine tasting was to offer a different regional experience, as each area of Portugal has its own unique wine culture. Our goal is always to give travelers the opportunity to explore a variety of flavors, and I hope it enriched your overall experience of Portuguese wines 😊

We truly appreciate your feedback, and I’ll be sure to pass it along to our partners. And I absolutely agree - another week would definitely allow you to dive deeper into Lisbon and Porto, two cities that are full of history, culture, and amazing food.

Thank you again for your kind words and for recommending Portugal to others. It was a pleasure to help you plan your trip, and I would love the opportunity to assist with your future travels.

Wishing you all the best!!
Your Friend in Portugal - Marisa

Another great KimKim trip
Italy | Sep 12 - Sep 20, 2025

J
Justine G.
Lincolnshire, IL | Reviewed on Sep 21, 2025

This is the 2nd time we have worked with Andrea, and our 2nd fantastic trip to Italy! KimKim makes everything easy, and Andrea is knowledgeable and works closely with us to plan the perfect trip for us -- it is never cookie cutter or one-size fits all. All of the guides, drivers and experiences are wonderful. I love working with KimKim and cannot recommend it or Andrea highly enough!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Sep 25, 2025

Thank you so much Justine for your kind words. It is always a great pleasure working with you.

Our family of 4 had the best vacation explor...
Morocco | Sep 11 - Sep 22, 2025

Leigh
Leigh D.
Los Angeles, CA | Reviewed on Sep 21, 2025
Our family of 4 had the best vacation exploring Morocco, and doing it with Oussama was truly the way to go. It was a 9 day trip and from start to finish, the experience was smooth and easy—like white glove treatment. Oussama was friendly, thoughtful, and incredibly knowledgeable about the roads, sights, and local highlights. His driving skills were amazing, confidently navigating Morocco’s traffic with ease. He was always prompt and courteous, looking out for our comfort and safety... Read more

Our family of 4 had the best vacation exploring Morocco, and doing it with Oussama was truly the way to go. It was a 9 day trip and from start to finish, the experience was smooth and easy—like white glove treatment. Oussama was friendly, thoughtful, and incredibly knowledgeable about the roads, sights, and local highlights. His driving skills were amazing, confidently navigating Morocco’s traffic with ease. He was always prompt and courteous, looking out for our comfort and safety throughout. Traveling in his new, very comfortable van made the long miles effortless. We felt completely cared for and protected in his capable hands. Highly recommend experiencing Morocco this way with Oussama!

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 22, 2025

Hi Leigh,

Thank you so much for your wonderful review! We are glad to hear that your family had an amazing experience exploring Morocco with Oussama. It’s great to know that his knowledge, care, and driving made your trip smooth, comfortable, and memorable. Your kind words truly mean a lot to us, and we’ll be sure to share them with Oussama. We hope to welcome you back to Morocco for another unforgettable adventure soon!

Best Wishes,
Abdel

A Journey Through Italy We'll Never Forget: from Milan to Sorrento.
Italy | Sep 7 - Sep 14, 2025

Donna
Donna M.
Flagami, FL | Reviewed on Sep 21, 2025
The KimKim team once again put together an amazing trip to Italy for us. It all began with our airport pick up in Milan with Sergio. Each private tour we took was absolutely amazing with extremely knowledgeable guides. To mention a few who were outstanding, Marco (Evening Aperitivo Street Food Tour, Francesco (Best of Milan & Duomo walking tour), Federica (Bologna Foodie Experience at Sunset), and Ricardo (Food Valley Private Experience). From the moment these tours began, each guides... Read more

The KimKim team once again put together an amazing trip to Italy for us. It all began with our airport pick up in Milan with Sergio. Each private tour we took was absolutely amazing with extremely knowledgeable guides. To mention a few who were outstanding, Marco (Evening Aperitivo Street Food Tour, Francesco (Best of Milan & Duomo walking tour), Federica (Bologna Foodie Experience at Sunset), and Ricardo (Food Valley Private Experience). From the moment these tours began, each guides professionalism, enthusiasm and incredible knowledge of the area made each experience unforgettable. One of the highlights of the trip was the private cooking class in the home of Silvia and Antonio. From the moment we walked through their door we felt like part of the family. This is a "must do" experience for anyone going to Milan. I also can't forget to mention our trip to Ravenna where we created our own "masterpieces" in a mosaic class with visual artist Luca Barberini. It was our lucky day that we actually had the class with the Master himself!
If there were any downsides to our trip it would only be a couple of issues. Our Private Day Excursion to Lake Como was a bit disappointing and unorganized. The guide Simone, was unable to get the tickets for the ferry to Bellagio and Varenna. He did not do a good job problem solving to resolve this issue therefore we had to go to 3 closer towns on smaller ferries after we became frustrated with just standing around Como. It was also unfortunate that we did not know prior to the tour beginning that we would have to pay for his ferry tickets and his lunch.
The only other minor issue was finding the driver once we arrived in Napoli for our transfer to Sorrento. We were originally told he would be waiting at Platform 24 holding a sign. But he was somewhere outside the station by his car and did not give good directions on where he was located and phone reception was poor.
We highly recommend this trip to anyone looking to experience the best of Italy's history, cuisine, and charm.

Hotel Reviews
Metropolitan Hotel Bologna
Bologna

Metropolitan Hotel Bologna is a small boutique hotel off a side alley in the middle of town. Staff were friendly and helpful with restaurant suggestions. Rooms were stark but spacious and clean. The shower was very tiny (a large person would not be able to close the shower door. Breakfast was very good with many food options.

Authenticity & Character
Rooms remind you of being in summer camp. Very stark but spacious. Very very small shower
Location
Right in the center of town within walking distance to Fontana Del Nettuno, San Petrionio Basilica, Piazza Magiore, Palazzo d'Accursio and Galleria Cavour (high end shops)
Staff
Cleanliness & Comfort
Hotel The Square Milano Duomo
Milan

Hotel The Square Milano Duomo is a beautiful, modern hotel in the heart of the city. The rooms are large and beautifully decorated. Breakfast was outstanding and the staff went above and beyond to be accommodating. The hotel is within walking distance to the Duomo, La Scala, and the Galleria.

Authenticity & Character
Very modern, spacious rooms
Location
The hotel is within walking distance to the Duomo, La Scala, and the Galleria.
Staff
Went out of there way to be accommodating
Cleanliness & Comfort
Activity Reviews
Private Mosaics Workshop in Ravenna
Private Mosaics Workshop in Ravenna
Italy

Attending a mosaic workshop with visual artist Luca Barberini in Ravenna was truly an unforgettable experience. From the moment we arrived, Luca welcomed us with warmth, and a genuine enthusiasm that immediately set a relaxed and inspiring tone for the day. His passion for the ancient art of mosaics is contagious, and he generously shared not just his technical knowledge, but also his personal artistic vision — one that beautifully blends tradition with a contemporary, playful edge. Luca took the time to introduce us to the materials and methods in a hands-on, approachable way, making even beginners feel confident. By the end, each of us had crafted our own small mosaic — a unique souvenir and a tangible memory of the experience. If you’re in Ravenna and want to do something immersive, creative, and take with you a piece of the city’s artistic heritage, I can’t recommend Luca’s workshop enough. It’s not just about making a mosaic — it’s about seeing the world through the eyes of an artist who truly loves what he does and wants to share that joy with others.

Quality of Experience
Guides, Drivers and Staff
Food Valley Private Experience
Food Valley Private Experience
Italy

Our Food Valley experience with Ricardo was an unforgettable day filled with incredible flavors, fascinating stories, and a deep appreciation for Italy’s most iconic culinary treasures. From start to finish, Ricardo was a knowledgeable and engaging guide who brought each stop to life with his passion for the region’s food culture. We began our day in Castelfranco Emilia at Caseificio Bio Reggiani, a family-run dairy farm where we got an up-close look at the traditional process of making Parmigiano Reggiano. Watching the cheese masters at work was fascinating, and the tour gave us a true appreciation for the craftsmanship and time involved. The visit ended with a delicious tasting of Parmigiano aged at different stages, along with the creamiest fresh ricotta—a perfect start to the day. Next, we headed to Modena to visit Leonardi Aceto Balsamico di Modena, a family-owned balsamic vinegar producer with over 150 years of history. We toured the vineyard and aging rooms, learning about the long and meticulous process that goes into making true Aceto Balsamico Tradizionale. The tasting was a standout moment, sampling aged vinegars paired with local cheeses, cured meats, and a glass of wine really highlighted the complexity and depth of flavor in each bottle. Our final stop took us to Parma/Langhirano, where we visited the Conti Prosciutto Factory, another inspiring, family-run business led by a mother and her three daughters. The tour walked us through the detailed process of curing prosciutto di Parma. It ended, of course, with another generous tasting that confirmed why this region is so celebrated for its culinary excellence. If you love Italian food and want a behind-the-scenes look at how the very best is made, this tour is an absolute must. A perfect day for food lovers looking to connect more deeply with the traditions and people behind Italy’s most beloved ingredients.

Quality of Experience
Guides, Drivers and Staff
Transport
Bologna Foodie Experience at Sunset
Bologna Foodie Experience at Sunset
Bologna

Our sunset foodie walking experience in Bologna with Federica was absolutely fantastic—one of those tours that leaves you full, happy, and completely in love with the city. We explored the Quadrilatero district, surrounded by colorful markets brimming with fresh produce, meats, cheeses, and the unmistakable aroma of authentic Italian cuisine. Federica was a phenomenal guide, warm, passionate, and full of fascinating stories about each little shop and food tradition we encountered. Our journey began at a local bakery, where we picked up fresh bread, followed by a visit to a pasta and pastry shop, where we tasted a delicious slice of torta di riso (a sweet rice cake unique to the region). From there, we visited a classic Salumeria and picked up a spread of prosciutto, mortadella, and Parmigiano Reggiano. As we walked through vegetable markets and narrow alleyways, Federica shared the rich history behind each family-run business, making the experience feel personal and connected to the heart of Bologna. The highlight of the evening was arriving at the Osteria del Sole—a charming, no-frills wine bar where you bring your own food. We laid out our spread, added Federica’s special touches like fig and onion spreads and an aged balsamic vinegar, and enjoyed a true Bolognese feast paired with local wine. The atmosphere was lively and authentic exactly the kind of experience you hope for in Italy. And just when we thought we couldn’t eat another bite, we continued to O’ Fiore Mio Pizzeria, where we sampled four different square pan pizzas, each with unique and delicious toppings. Finally, we ended the evening on a sweet note at Maritozzi & Gelato, where we indulged in two flavors of gelato of our choice. By the end, we were absolutely stuffed but thrilled. This tour was the perfect combination of food, culture, and local charm. Federica made the experience truly special, and we’d recommend it to anyone wanting to taste the soul of Bologna in just one magical evening.

Quality of Experience
Food
Guides, Drivers and Staff
Day Excursion to  Lake Como
Day Excursion to Lake Como
Milan

Our day trip to Lake Como with our guide Simone was a mix of beautiful sights and a few unexpected challenges. The original plan included visits to the well-known towns of Bellagio and Varenna, but unfortunately, all the ferry tickets to those destinations were sold out when we arrived. This was disappointing, and it felt like there wasn’t a clear backup plan in place. At first, there was a lot of waiting around in Como city, which led to some understandable frustration. It wasn’t until we expressed our concern that Simone pivoted and suggested visiting alternative towns on the lake. Thankfully, this turned out to be a positive turn in the day. We ended up exploring Maltrasio, Torno, and Cernobbio—all charming, less touristy towns with beautiful views, peaceful streets, and rich local history. Simone was very knowledgeable and shared interesting details about each place we visited, which helped us appreciate these hidden gems. However, we were a bit surprised to find out that we were expected to cover Simone’s ferry tickets and his lunch during the tour—this was not clearly communicated beforehand and felt a little unprofessional for a guided excursion. Overall, while the day didn’t go as planned, we did enjoy discovering some lesser-known parts of Lake Como. With better organization and clearer expectations, this tour could have been much smoother. The towns we visited were truly lovely, and Simone’s historical insights were appreciated once the day found its rhythm.

Quality of Experience
Better organization. Have a Plan B in place
Guides, Drivers and Staff
Better at problem solving situations
Private Cooking Class at a Local Home
Private Cooking Class at a Local Home
Milan

Our private cooking class at the home of Sylvia and Antonio in Milan was truly one of the most memorable experiences of our trip. From the moment we arrived, we were welcomed like family, with genuine hospitality that made us feel instantly at home. We began the evening with a delightful aperitivo, complete with Prosecco and a delicious spread of focaccia, pizza, cheeses, and other savory bites—all homemade and beautifully presented. The cooking portion of the evening was hands-on, fun, and filled with laughter. Under Antonio’s expert (and very patient!) guidance, we prepared fresh tagliatelle, delicate ravioli, and a classic tiramisu from scratch. They both made the entire process feel approachable and enjoyable, whether we were rolling dough or perfecting our layers of dessert. By the end of the evening, we didn’t just learn how to cook; we felt like we had spent a beautiful evening with dear friends. If you’re in Milan and looking for an authentic, intimate, and unforgettable culinary experience, this is it. Highly, highly recommended!

Quality of Experience
Guides, Drivers and Staff
The Best of Milan Private Guided Visit
The Best of Milan Private Guided Visit
Italy

Our Best of Milan and Duomo Walking Tour with Francesco was an incredible look into the rich history, art, and architecture of this magnificent city. Francesco was an outstanding guide—knowledgeable, engaging, and full of fascinating stories that brought each stop to life. We began by exploring some of Milan’s most iconic landmarks, including the Royal Palace and the statue of Vittorio Emmanuel II, the first king of Italy. Walking through the Galleria Vittorio Emanuele II was like stepping into a museum, with its elegant high-end boutiques and stunning mosaic floors. Francesco also took us to the famed Teatro alla Scala, sharing its history and importance in the world of opera. A special highlight was the Church of Santa Maria Presso San Satiro, where the illusion of a cross-shaped interior was created by the use of perspective was amazing. Of course, the crown jewel of the tour was the Duomo di Milano. Climbing the 250 steps to the rooftop terraces was absolutely worth it to be able to walk among the 3,400 statues and spires which gave us breathtaking views of the city and a close-up look at the cathedral’s remarkable detail. The interior of the Duomo was just as spectacular. This tour was the perfect way to experience the best of Milan in just a few hours. We highly recommend this tour for first-time visitors and returning travelers to beautiful Milano!

Quality of Experience
Guides, Drivers and Staff
Evening Aperitivo Private Street Food Tour
Evening Aperitivo Private Street Food Tour
Milan

Our Evening Aperitivo Street Food Tour with Marco was an unforgettable experience that beautifully blended Milan's rich history with its vibrant food culture. Marco was a fantastic guide, warm, knowledgeable and passionate about his city. He brought the Navigli district to life, sharing stories that gave us a deeper appreciation of the area's architecture and hidden gems. The food stops were absolute standouts. Our first tasting was at Blue M, La Bottega, a cozy, family run spot where we sampled an amazing selection of Italian hams, cheese, and spreads, all served with fresh warm breads. The flavors were perfectly paired with a unique wine made from rare native grapes. Next we visited Materia Pizzeria, another family owned gem known for it exceptional dough made with specialty flour and their own house pressed olive oil. We sampled the Montanarina, a light crispy baked pizza dough topped with an array of fresh flavorful ingredients. We highly recommend this tour for anyone wanting to discover a more authentic side of Milano while enjoying some truly incredible local food.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Oct 03, 2025
Hi Donna! Thank you so, SO much for sharing your super detailed feedback! It means a lot, especially since this was already the third trip I’ve had the pleasure of planning with some of you! Also, thank you so much for the kind words to our guides. We're so lucky to be able to work with them to offer the best experiences. I’m so glad that overall you enjoyed the journey and that the experiences and recommendations helped make your time in Italy special. About the Lake Como excursion, I... Read more

Hi Donna! Thank you so, SO much for sharing your super detailed feedback! It means a lot, especially since this was already the third trip I’ve had the pleasure of planning with some of you! Also, thank you so much for the kind words to our guides. We're so lucky to be able to work with them to offer the best experiences. I’m so glad that overall you enjoyed the journey and that the experiences and recommendations helped make your time in Italy special. About the Lake Como excursion, I completely understand. That day, there were some works affecting the usual routes and logistics, which unfortunately limited access to certain areas. Your guide did their best to give you the best alternatives possible under the circumstances, but I know it wasn’t quite the same as the classic experience. I truly appreciate your understanding on this. It’s always such a pleasure to work with you again! Sending you my best regards, Bea.

The beauty of Iceland combined with welcoming Icelanders and a great travel plan!
Iceland | Sep 3 - Sep 17, 2025

Raymond
Raymond W.
Los Angeles, CA | Reviewed on Sep 21, 2025
Our third trip to Iceland was like the other two, great. The experience working with Guomundur was part of this great experience. If there is a fourth trip--and this is likely--we would be happy to work with Gummie and KimKim again. Gummy was accessible, professional and helpful when untangling several issues as they arose. The rental car experience was much better than the past two times. The vehicle was the right one for the roads and the company was the best one we dealt with thus far... Read more

Our third trip to Iceland was like the other two, great. The experience working with Guomundur was part of this great experience. If there is a fourth trip--and this is likely--we would be happy to work with Gummie and KimKim again. Gummy was accessible, professional and helpful when untangling several issues as they arose. The rental car experience was much better than the past two times. The vehicle was the right one for the roads and the company was the best one we dealt with thus far . The only small issue was that the Toyota Land Cruiser was quiet banged up: several major dents, two many scratches to count, and a distinct pull to the left when the brakes were applied in all but the lightest applications.
Below there are several things to mention that are in the "how could this be better" category.

Think through how providing and delivering directions and highlights might be more streamlined and how you might push read later people like me to prepare before the trip in this regard.

I would stress reading carefully all driving directions, both before and during the trip. We had one overnight snag when we thought we were to take a ferry to our destination without knowing it was not operating. This in part was our mistake as we were using Apple Maps (which worked fine in all other cases) and it directed us to the ferry. My only suggestion would be that a clear statement not to take the ferry would be a worthwhile bit of advice in the directions. We found a place to stay ( a good one) and learned while trying to alert the hotel we were assigned that we could not make it, they had made a mistake in allowing a two-night booking although they claimed they tried to cancel the second night in May but did not connect with the person who booked the hotel. They had to assign us to a sister hotel-a less upscale one--but went out of their way, apologizing and providing both a welcome baskett and a free dinner with drinks. They mentioned a refund would be made (for the night we missed) but not sure if this happened as we were told it would be through the Expedia site.
Our hosts and facilities were solid with these exceptions: Both hotel stays in Reykjavik had assigned us to poor rooms. One was on a second floor with a crane and work crew operating right outside our window and a window on the afternoon sun. This meant we had to keep the drapes closed and not be able to vent a very hot room. This hotel was a Center Hotel near the performance center. The final night spent at the Alda hotel also assigned a room that was on the second floor directly on the main street. Again, if we kept the window open or air we could not escape the noise from the street. In both cases I asked for a room change and received one. I believe they assigned us a poor room to see if we would simply accept the assignment without complaint. Clearly, they had other rooms. If I plan a fourth trip I would make sure it did not include these hotels.

The lodging Djupavik was terrible. I can be fine with a small room and shared bathroom facilities at times, but the place was dangerous for guests (terrible entry and stairs to the second floor--I'm surprised they get away with this--and the hosts were the most unfriendly ones, by far, that we encountered on the trip. Silly but meaning full things like never saying welcome or how is your stay going. They avoided eye contact and with they exception for the Polish Woman who seemed to do all the work, the owners and manager were simply rude and unwelcoming. I would scratch this place from any itinerary. They drive through the fjord was dramatic and beautiful but somewhat ruined by this experience. I would suggest staying at another place, before the 30 mile or so drive and make this part a day trip.

The items above stand in contrast to the overall quality of the trip. As asked for we spent time in some very beautiful and special places, spent a good amount of time in the West Fjords, had plenty of thermal pools to enjoy (and quite a variety but Sky Lagoon remains our favorite). In spite a poor road, the trip to the Highland Station (in the center of Iceland) was spectacular! If there is a trip four, I would want to spend at least two nights.

I want to make sure you that we convey how much we enjoyed the trip. It was particularly special as it was focused on a new part of Iceland for us and the predictable helpful and friendliness of Icelanders. It is the people of the country as well as its sheer beauty that keeps us returning. I worry about the number of tourists that arrive each year--if that will continue to grow. I can't help but contrast this fact with the solo experience I had in 1999. My first trip was the one that sent me back a second, third, and fourth time though no longer solo. It is likely there will be a trip four!

Hotel Reviews
Highland Base Kerlingarfjöll
Kerlingarfjöll

Facilities were great a varied from top end rooms to camping spots.

Authenticity & Character
Location
If you want natural beauty to be part of the experience--and you like isolation and don't mind a rough trip on a rough road this is a great place to have as part of a trip
Staff
Dining room staff less than welcoming and attentive--this stood our in our trip over three weeks. Spa attendant was not the friendliness guy I encountered.
Cleanliness & Comfort
Cleanliness and comfort solid but how to navigate in the hotel was confusing
Sigló Hótel by Keahotels
Siglufjörður

One of the hotels I will book for trip number five.

Authenticity & Character
Location
Only issue parking.
Staff
Wait staff is uneven. From top-notch bar tender and magager to a couple of young men who had trouble communicating and unsure about booking a dinner reservation.
Cleanliness & Comfort
Large quiet rooms.
Hótel Kea by Keahotels
Akureyri

Good hotel in a central location.

Authenticity & Character
Not sure what the character is for this hotel
Location
Staff
Top-notch
Cleanliness & Comfort
What you would expect from a high standard hotel.
Fosshótel Mývatn
Myvatn

Loved this place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Djúpavík
Djupavik

I would never recommend this place or stay in it again. Dangerous facilities and the most unfriendly people we encountered in Iceland

Authenticity & Character
Location
Staff
If they were not the only option this place would no longer be in business. Classic example of what happens when the wrong people have no competition.
Cleanliness & Comfort
Terrible and dangerous facilities--stairway and entry was as examples.
Center Hotel Arnarhvoll
Reykjavík

Plenty of better options in Reykjavik.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Westfjords
Patreksfjörður

Would definitely be on the next trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alda Hotel Reykjavík
Reykjavík

After getting a room change, the one night we spent was fine

Authenticity & Character
Location
Location is at the heart of the problem. Also a bit of snootiness that was encountered at the front desk and a poor room assignment--which I had changed.
Staff
Reception desk staff was uneven. One stood out like the hotel was doing us a favor, but another was friendly and helpful and managed the room change.
Cleanliness & Comfort
Activity Reviews
Laugarvatn Fontana: Geothermal Bread-Baking Experience
Laugarvatn Fontana: Geothermal Bread-Baking Experience
Golden Circle

I was skeptical of this experience but ended up loving it.

Seaside Horse Ride
Seaside Horse Ride
Iceland

In spite of the challenging weather I loved this activity. As a former horse guy, it was great to get to ride an Icelandic horse. I would do a longer ride next time in Iceland.

Guides, Drivers and Staff
RIght tone for both experienced and novice riders.
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 26, 2025
Thank you for the great review Ray!
We have talked privately about what went wrong at Hótel Djúpavík, and as I said, I have talked to the manager in person (not over the phone), so I won't go into that here. I'll just repeat what I said: I am truly sorry you had such a bad experience with the owners.
As for the driving instructions, yes, it is extremely important that you use only my maps and nothing else, exactly for this reason. My map would not have taken you to the ferry, as I never... Read more

Thank you for the great review Ray!
We have talked privately about what went wrong at Hótel Djúpavík, and as I said, I have talked to the manager in person (not over the phone), so I won't go into that here. I'll just repeat what I said: I am truly sorry you had such a bad experience with the owners.

As for the driving instructions, yes, it is extremely important that you use only my maps and nothing else, exactly for this reason. My map would not have taken you to the ferry, as I never intended for you to take it, it was never booked and never mentioned in the trip plan.
But well, let's look at the bright side, it was a little side-adventure.

I'm very happy that everything else went great and I do hope to get to plan your next trip to Iceland!

All the best
Gummi

Great job of planning and communicating
Scotland | Sep 7 - Sep 20, 2025

M
Michael N.
Seattle, WA | Reviewed on Sep 21, 2025
Tetiana helped us plan an amazing two week trip through Scotland. It was seamless working with her remotely, as she helped plan and book our activities in Edinburgh, the Highlands, Oban, and Isle of Skye. She listened to our interests, and had great insight into the activities that we would find interesting. Additionally, she was easy to contact and very responsive, checking in with us several times during the two weeks in Scotland. One of our favorite days was in Edinburgh, where she... Read more

Tetiana helped us plan an amazing two week trip through Scotland. It was seamless working with her remotely, as she helped plan and book our activities in Edinburgh, the Highlands, Oban, and Isle of Skye. She listened to our interests, and had great insight into the activities that we would find interesting. Additionally, she was easy to contact and very responsive, checking in with us several times during the two weeks in Scotland. One of our favorite days was in Edinburgh, where she scheduled us with a private guide to take us to Rosslyn Chapel and Glenkinchie Distillery. Both activities were very enjoyable, and she found a great guide for us. I would not hesitate to use Kim Kim for our travel plans in the future.

Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Oct 27, 2025

Dear Michael,

Reading your message truly made my day — thank you so much! I’m thrilled to know your time in Scotland turned out so well and that the itinerary felt like the right fit for you.

It was a joy to help shape your journey, and hearing that you especially enjoyed the Rosslyn Chapel and Glenkinchie experience puts a big smile on my face. I always love when those kinds of special days become lasting memories.

Wishing you many more wonderful adventures and unforgettable journeys ahead!

Warmest wishes,
Tetiana

Was a great trip. AND. I want to mention the ...
Iceland | Sep 15 - Sep 20, 2025

D
Debbie F.
Newark, NJ | Reviewed on Sep 21, 2025
Was a great trip. AND. I want to mention the people at the Magma hotel were the best ever. I left our passports and 5 thousand US dollars in our safe. And they had it driven to me 4 hours away at the airport hotel. Was very stressful situation I had created and they helped us and removed the stress and potential serious delays. My hats off to the Magma team !!!!! Read more

Was a great trip. AND. I want to mention the people at the Magma hotel were the best ever. I left our passports and 5 thousand US dollars in our safe. And they had it driven to me 4 hours away at the airport hotel. Was very stressful situation I had created and they helped us and removed the stress and potential serious delays. My hats off to the Magma team !!!!!

Hotel Review
Magma Hotel
Kirkjubæjarklaustur
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 21, 2025

Hi Debbie!
I am so glad to hear you had such a great trip!
Big KUDOS to Magma Hotel for arranging the passport and the money to be sent to you! I know it was a stressful situation!

I do hope we'll see you in Iceland soon again! There's still a lot to see and do :)

Gummi

A great 14 days - Croatia Slovenia in September
Slovenia | Sep 6 - Sep 20, 2025

Jon
Jon S.
Los Angeles, CA | Reviewed on Sep 21, 2025
Nikola Vojvodic was our great travel agent. He worked with us over many months to get our trip to the Baltics -Croatia/Slovenia nations all properly organized. We asked for a 70/30 split: with the majority hiking/nature and the rest city excursions and he provided just that. We had a modem Renault Hybrid powered rental car that he arranged for us, which was picked up in Zagreb and returned to Dubrovnik - at our hotels! The six private tour guides Nikola arranged were all... Read more

Nikola Vojvodic was our great travel agent. He worked with us over many months to get our trip to the Baltics -Croatia/Slovenia nations all properly organized. We asked for a 70/30 split: with the majority hiking/nature and the rest city excursions and he provided just that.

We had a modem Renault Hybrid powered rental car that he arranged for us, which was picked up in Zagreb and returned to Dubrovnik - at our hotels!

The six private tour guides Nikola arranged were all excellent. So many questions to ask. Ljubljana Split and Zagreb stood out, though all I'd rate each a 5. (Remainder - Bled, Dubrovnik and Plitvice National Park). Nikola helped us to meet each guide on time even w. a last minute substitute.

We had private transports to and from the airports as well to the busy Dubrovnik city center on our last day.

I'd heartily recommend KimKim.com agency, our agent Nikola, and the app they use : Trip Plans,

Hotel Review
Villa Orabelle
Dubrovnik

Incredivle location, view and service. The breakfasts were amazing and plentiful as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking Tour of Split
Private Walking Tour of Split
Croatia

Incredible. The Roman and religious history and the spread of the empire was not at all k own to me. The tour guide showed us all the nooks and crannies in the many archeological sites during the tour. Highly advised to go 1-1 with a private tour.

Private Walking Tour of Plitvice Lakes National Park
Private Walking Tour of Plitvice Lakes National Park
Croatia

Our Tour Guide was very friendly and knowledgeable. She also got us around easily the large crowds that unfortunately can slow one down or make one uncomfortable.

Quality of Experience
Private Walking Tour of Zagreb
Private Walking Tour of Zagreb
Zagreb

Very informative and knowledgeable guide. Especially around the city center and the earthquake issues during covid and the main church reconstruction. There were some amazing events that day around farmers markets and football too.

Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik
Quality of Experience
Local specialist: Nikola Vojvodić

Overall the trip was fantastic, the cities we...
Lithuania | Sep 11 - Sep 20, 2025

Joanna
Joanna G.
Newark, NJ | Reviewed on Sep 21, 2025
Overall the trip was fantastic, the cities were beautiful and the countries so interesting. The hotels were good - the hotel in Tallin was the least comfortable but still Ok and a good location. The hotel in Riga was excellent. Guides - overall they were very knowledgeable but they did not do a great job of organizing the pace, the timing and the amenities on the tour. For example a 5 hour tour with no stop for toilet (until we asked and forced the issue) or food is not good. They need to... Read more

Overall the trip was fantastic, the cities were beautiful and the countries so interesting. The hotels were good - the hotel in Tallin was the least comfortable but still Ok and a good location. The hotel in Riga was excellent.

Guides - overall they were very knowledgeable but they did not do a great job of organizing the pace, the timing and the amenities on the tour. For example a 5 hour tour with no stop for toilet (until we asked and forced the issue) or food is not good. They need to learn the overall management of a tour and also discuss with us more what we want to see. In Estonia. our guide spent far too long at one place that was not that interesting versus the old city.
Our guide in Vilnius - Helena was the best at organizing - she stopped for coffee and bathroom and the pace is good.
Our guide at the Curonian Spit was rather boring and too much info about things that did not interest us.
It is more the management of the time - Janus in Latvia arrived back two hours after the time we were supposed to return, it is good to see a lot but then too much time in places that were less interesting.

Hotel Reviews
Savoy Boutique Hotel
Tallinn

Good location but hotel old and little cramped

Authenticity & Character
Location
Cleanliness & Comfort
Neiburgs Hotel & Restaurant
Riga

Very spacious and beautiful hotel, our room was cold and we were told there was no heat in the hotel at that time

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MICHAELSON boutique HOTEL
Klaipeda

Interesting building

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vilnia
Vilnius

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tallinn Highlights Tour
Tallinn Highlights Tour
Tallinn

Tour guide was knowledgeable and friendly but 5 hour tour with no stops for bathroom or food until we requested the bathroom. We spent far too long at the outdoor museum and not enough time in the old town. Not great use of time always.

Quality of Experience
Guides, Drivers and Staff
Transport
Gauja National Park Tour
Gauja National Park Tour
Riga

We arrived back two hours later than originally planned, the time at certain places was too long and too short at others. The guide was knowledgeable and interesting but again the management of the day was not great.

Quality of Experience
Guides, Drivers and Staff
Transport
Riga Old Town & Central Market Walking Tour
Riga Old Town & Central Market Walking Tour
Riga

Guide did a good job with the market and the tour - knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Riga - Klaipeda Private Transfer with Stops at Lake Plateliai & Hill of Crosses
Latvia

Good driver, stopped when we wanted to

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Beautiful Curonian Spit
Discover Beautiful Curonian Spit
Klaipeda

Beautiful part of the country - guide was a little dull and hard to hear in back of van and also did not give us enough instructions about where to meet when he sent us off on our own. Lunch was not organized before hand and so we had to sit outside in the rain (sort of under umbrella) as the other place was full that he wanted to go to.

Quality of Experience
Guides, Drivers and Staff
Transport
Kaunas City Walking Tour
Kaunas City Walking Tour
Lithuania

Guide was good but a little rushed and we would have liked to spend different times at certain things. Needs to explain where we are going better

Quality of Experience
Guides, Drivers and Staff
Transport
Vilnius City Walking and Driving Tour
Vilnius City Walking and Driving Tour
Vilnius

Good guide - very knowledgeable and stopped for WC and drinks at appropriate time

Quality of Experience
Guides, Drivers and Staff
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Sep 22, 2025
Hello Joanna, Thank you so much for sharing your thoughts with us. I’m really glad to hear you enjoyed the trip overall, loved the cities. I also really appreciate your honest feedback about the tours. It sounds like the pacing and breaks weren’t always handled in the best way, and I completely understand how that can affect the experience. I’m happy to hear Helena in Vilnius stood out, and I’ll definitely be sharing your comments with our partners so we can improve how guides manage time... Read more

Hello Joanna,

Thank you so much for sharing your thoughts with us. I’m really glad to hear you enjoyed the trip overall, loved the cities.

I also really appreciate your honest feedback about the tours. It sounds like the pacing and breaks weren’t always handled in the best way, and I completely understand how that can affect the experience. I’m happy to hear Helena in Vilnius stood out, and I’ll definitely be sharing your comments with our partners so we can improve how guides manage time and comfort along the way.

Feedback like yours is so valuable, it helps us make sure future trips run even smoother. I truly appreciate you taking the time to let us know, and I hope we’ll get the chance to plan another journey for you in the future.

All the best,
Moonika

Guides /Transfers Good....Hotels not so good
Portugal | Sep 9 - Sep 20, 2025

J
Jilllian G.
Los Angeles, CA | Reviewed on Sep 21, 2025
The guides and transfers were all excellent. We only had one issue with not realizing we had tickets in our itinerary that we needed to print in order to gain access to the Monestary in Belem and therefore had to purchase again.
Two of our hotels were less than expected.... substandard. One we left and booked a different hotel and KimKim was kind enough to take care of the cost. The other hotel in Lagos we asked for a larger room and with a door on the bathroom and the management was kind...
Read more

The guides and transfers were all excellent. We only had one issue with not realizing we had tickets in our itinerary that we needed to print in order to gain access to the Monestary in Belem and therefore had to purchase again.
Two of our hotels were less than expected.... substandard. One we left and booked a different hotel and KimKim was kind enough to take care of the cost. The other hotel in Lagos we asked for a larger room and with a door on the bathroom and the management was kind enough to accommodate us. It was an ok hotel but I wouldn't book it again. We were told that KimKim booked the hotels through Expedia which I found very strange. I could have done that myself.

Hotel Reviews
Costa D’Oiro Ambiance Village
8600-544

This is an odd collection of buildings scattered about. We had to change from the first room because it was so small and it didn't even have a door on the bathroom. The manager was kind enough to put us in a larger room with a bathroom that had a door and it was at a pool which was nice BUT the view was of an dilapidated building and there was a lot of construction at the road. Not relaxing nor beautiful....

Authenticity & Character
Location
Have it not be adjacent to a dilapidated building nor on a road under construction.
Staff
The manager Manuel was very accommodating
Cleanliness & Comfort
Very clean and tidy
Casa de São Domingos
Peso da Régua

Lovely view room

Authenticity & Character
Nice home with antiques and pretty views of hillsides in one direction
Location
A bit of a walk to get to town on a busy road... especially at night
Staff
Cleanliness & Comfort
Casa dos Lóios by Shiadu
Porto

We left this hotel ....the room was like a youth hostel ...very small and cramped. Front desk staff was pleasant and apologized they didn't have a better room for us. My husband is very tall and he couldn't even fit in the shower.

Authenticity & Character
Maybe other rooms are authentic but the room they gave us was a closet they added to accommodate more guests.
Location
Noisy
Staff
Empathetic
Cleanliness & Comfort
Very difficult to get in and out ...tiny elevator and up and down stairs with luggage made it very difficult to navigate.
Hotel da Baixa
Lisbon

Front desk staff helpful, breakfast good, room quiet and clean

Authenticity & Character
Location
Lots of construction going in
Staff
Front desk staff
Cleanliness & Comfort
One of the elevators was out of service the whole time and caused for lots of delays
Activity Reviews
Ponta da Piedade by Boat Excursion
Ponta da Piedade by Boat Excursion
Lagos (Algarve)

Boat ride was fun ....getting to the dock was a bit tricky because Google map link sent us to a different vendor. We missed our timed slot because the bridge opening wouldn't allow us to pass, but the vendor that was coordinated for us was very accommodating and took us a long with one other couple out 20 minutes later.

Quality of Experience
Guides, Drivers and Staff
Transport
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
🥾 Self-Guided Coastal Hike: Lagos Old Town to Ponta da Piedade
Lagos (Algarve)

This was a nice walk along the coast with some highlights described.

Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Private Half-Day Douro DOC & Vinho Verde Wine Tasting
Portugal

Vasco was a charming young man with a huge passion for wine and his home countryside of D'ouro Valley.

Quality of Experience
Guides, Drivers and Staff
Vasco is proud of his family, his country and his faith....a rare combination.
Transport
Gaia Port Tasting Walk
Gaia Port Tasting Walk
Portugal

Guise Alex was not only well informed about the craft of making port wine he was thoroughly entertaining. He was very invested in making sure everyone had a good time and had a chance to mingle.

Quality of Experience
Guides, Drivers and Staff
Alex made this experience
Bolhao Market Tour and Hands-On Cooking Class
Bolhao Market Tour and Hands-On Cooking Class
Porto

The visit to the market was interesting but a bit rushed, but there was time to go back later. The class was a bit disjointed. She had every body doing different tasks which was fine but the equipment was poor and not serviceable for skinning and deboning fish. The instructor offered no assistance. The ultimate meal was fine but I only was able to pay attention to the fish which took the longest and then we were not given the recipes for the dishes. Also our names were not on the reservation so there was confusion as to if we were going to be part of the class.

Quality of Experience
Food
Guides, Drivers and Staff
Private Transfer from Lisbon to Porto With Stops In Óbidos, Nazaré, Fátima, Coimbra, Aveiro
Private Transfer from Lisbon to Porto With Stops In Óbidos, Nazaré, Fátima, Coimbra, Aveiro
Portugal

Rodrigo was a very well informed guide. He made sure we were comfortable and gave us a lot of interesting conversation. We had lunch at a great restaurant and overall enjoyed our time with Rodrigo.

Quality of Experience
Guides, Drivers and Staff
Transport
Rio Tejo Sunset Cruise
Rio Tejo Sunset Cruise
Lisbon

Beautiful sunset cruise....staff was very hospitable.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Belém Walk
Guided Belém Walk
Lisbon

The private tour of the Monestary was very good ..The tower was a waste of time since it's covered in scaffolding.

Quality of Experience
Guides, Drivers and Staff
Private Pena Palace & Sintra Village Half Day Trip
Private Pena Palace & Sintra Village Half Day Trip
Lisbon

Guide Luis was excellent and very informative. Grateful he had access to private path in because the lines were very long. I wish we had more than a half day because with the crowds there was no time to see the town other than a 10 minute peak.

Quality of Experience
Less crowds and more time in the town
Guides, Drivers and Staff
Luis was very attentive and well informed
Transport
Luis knew his way expertly
Local specialist: Emily Boles
Emily
Emily Boles
Local specialist in Kimkim HQ | Replied on Sep 23, 2025

Thank you so much for sharing your experience, Jillian! I'm so happy you enjoyed your guides, transfers, and the many highlights of your Portugal trip. ✨ I appreciate your notes on tickets and hotels and will use them to keep improving our services. Most of all, I'm glad you returned with wonderful memories, and we’d love to help you plan another adventure in the future!
Emily

Gracias por un viaje Maravilloso.
Morocco | Sep 13 - Sep 20, 2025

L
Luis Enrique G.
Dallas, TX | Reviewed on Sep 21, 2025

Mi viaje fue espectacular y la atención de Abdellah y Said fue muy buena, siempre atentos de todos los detalles con gran calidez y profesionalismo.
Mi guía asignado, Abderrazak, fue el mejor que he tenido en mi vida, siempre anticipándose a mis necesidades, atento, amable. Al final del viaje gané un buen amigo. Felicito a la agencia por tener personas con tan alto nivel de profesionalismo. Gracias por todo. Read more


Mi viaje fue espectacular y la atención de Abdellah y Said fue muy buena, siempre atentos de todos los detalles con gran calidez y profesionalismo.

Mi guía asignado, Abderrazak, fue el mejor que he tenido en mi vida, siempre anticipándose a mis necesidades, atento, amable. Al final del viaje gané un buen amigo. Felicito a la agencia por tener personas con tan alto nivel de profesionalismo.

Gracias por todo.

Hotel Reviews
Riad Diamond of Marrakech
Marrakech
Authenticity & Character
Location
Staff
Mejor entrenamiento al personal de excepción y mantenimiento
Cleanliness & Comfort
Mejor limpieza en las habitaciones
Ksar El Kabbaba
Skoura

The best hotel in the trip!! Amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Braya
Fes Medina
Authenticity & Character
Location
Staff
The staff is amazing!
Cleanliness & Comfort
Barceló Casablanca
Casablanca

Todo bien, buena ubicación y buena atención.

Authenticity & Character
Location
Staff
Better service en the desk
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 21, 2025
Hola Luis Enrique, Muchas gracias por tus hermosas palabras. Para Said y para mí fue realmente un placer ser parte de tu viaje. Saber que te sentiste cuidado y que disfrutaste tu tiempo con nosotros significa mucho. Me alegra especialmente saber que Abderrazak marcó una gran diferencia en tu experiencia, él realmente es único, y tus palabras lo harán sentir muy orgulloso. Estamos agradecidos de que hayas confiado en nosotros para tu viaje, y aún más felices de saber que este te dejó no... Read more

Hola Luis Enrique,

Muchas gracias por tus hermosas palabras. Para Said y para mí fue realmente un placer ser parte de tu viaje. Saber que te sentiste cuidado y que disfrutaste tu tiempo con nosotros significa mucho.

Me alegra especialmente saber que Abderrazak marcó una gran diferencia en tu experiencia, él realmente es único, y tus palabras lo harán sentir muy orgulloso.

Estamos agradecidos de que hayas confiado en nosotros para tu viaje, y aún más felices de saber que este te dejó no solo recuerdos, sino también amistades. Espero que nuestros caminos se crucen nuevamente algún día, siempre serás bienvenido aquí en Marruecos.

Con un cálido saludo,
Abdel

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