Kimkim Trip Reviews

4.8
Based on 18,193 ratings
Read 18,193 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our amazing trip to Spain
Spain | Sep 8 - Sep 19, 2025

Valerie
Valerie O.
Los Angeles, CA | Reviewed on Sep 23, 2025
Our trip was absolutely fantastic! Like any adventure, we had a few small hiccups, but overall everything exceeded our expectations. The hotels were perfectly located—just steps from most major sights—making it easy to explore on foot. All transportation, from planes to trains, was seamlessly organized and every ticket was right at our fingertips in the KimKim app. KimKim’s support was incredible. Even with the time difference, they were always available through the app to answer questions... Read more

Our trip was absolutely fantastic! Like any adventure, we had a few small hiccups, but overall everything exceeded our expectations. The hotels were perfectly located—just steps from most major sights—making it easy to explore on foot. All transportation, from planes to trains, was seamlessly organized and every ticket was right at our fingertips in the KimKim app.

KimKim’s support was incredible. Even with the time difference, they were always available through the app to answer questions quickly and clearly. Our tour guides—both walking and driving—were knowledgeable, engaging, and eager to share insights about the local culture and history. Some guides stood out as truly exceptional, but every single one made the experience memorable.

Special experiences like the paella cooking class added an authentic, unforgettable touch to the journey. From start to finish, we felt cared for and completely at ease.

I wholeheartedly recommend booking a tour with KimKim—it’s a stress-free, well-planned way to enjoy an amazing trip!

Hotel Reviews
Melia Palma Bay
Palma de Mallorca

Nice hotel. Across the street from the beach. A quick cab ride to shopping and restaurants.

Authenticity & Character
Location
Staff
Always smiling
Cleanliness & Comfort
Hotel Denit Barcelona
Barcelona

Nice hotel. Rooms are very small. Full size bed for 2 grown adults and nowhere to put uggage. We tried to upgrade to a larger room but hotel was booked.

Authenticity & Character
Location
Staff
Staff was always smiling
Cleanliness & Comfort
Rooms were uncomfortably small. You could use the sink as your nightstand.
Hotel Alfonso XIII
Seville

This was the nicest hotel we have ever stayed in. Everything was 5 starts from the breakfast to the rooms and the spa.

Authenticity & Character
Location
Right in the center of town
Staff
Reception staff was perfect. Concierge was very helpful with dinner reservations
Cleanliness & Comfort
7 Islas Hotel
Madrid

Nice hotel. Great location

Authenticity & Character
Location
Walking distance from everything
Staff
Cleanliness & Comfort
Activity Reviews
Private Valldemossa & Sóller Excursion
Private Valldemossa & Sóller Excursion
Spain

This was a visit to a beautiful medieval town up in the mountains and then a ciao to the coastline. It was a very nice day

Quality of Experience
Guides, Drivers and Staff
Transport
Palma de Mallorca City Walk
Palma de Mallorca City Walk
Mallorca

Nice walk through town

Quality of Experience
Guides, Drivers and Staff
Private Gaudí Experience with La Sagrada Família & Park Güell
Private Gaudí Experience with La Sagrada Família & Park Güell
Barcelona

Sagrada Familia was absolutely amazing. Definitely worth going to see. There was a mix up with our meeting location with our tour guide so that was a bit stressful but once we got to the location it was amazing.

Quality of Experience
Guides, Drivers and Staff
Local Market Visit & Cooking Class
Local Market Visit & Cooking Class
Barcelona

This was a small group. Got real hands on experience making paella, gaspacho and creme brulee.

Quality of Experience
Food
Guides, Drivers and Staff
Costa Brava Day Trip
Costa Brava Day Trip
Barcelona

This was also one of our favorite experiences. Chema our tour guide was amazing. He was so knowledgeable

Quality of Experience
Guides, Drivers and Staff
Chema was great
Transport
Private Visit to Seville’s Cathedral & Alcázar
Private Visit to Seville’s Cathedral & Alcázar
Seville

The Alcazar was amazing. They was so much rick history. Plus it was fun to see where some of Hame of Thrones was filmed.

Quality of Experience
Guides, Drivers and Staff
Private History & Culture Walk
Private History & Culture Walk
Seville

Seville is a beautiful town. Really enjoyed walking around

Quality of Experience
Guides, Drivers and Staff
Private Flamenco, City & Tapas Experience
Private Flamenco, City & Tapas Experience
Seville

Flamenco show was amazing. Our tour guide took us to some local tapas bar. Fun night

Quality of Experience
Guides, Drivers and Staff
Private Toledo Day Trip
Private Toledo Day Trip
Madrid

Toledo is a very magical place. It felt like going back in time. Out tour guide was a local, which i really liked.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Evening Tapas Walk with a Local
Private Evening Tapas Walk with a Local
Madrid

Another one of my favorite experiences. Our tour guide was so knowledgeable of the area. We found so many great local tapas spots.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour
Private City Walk & Royal Palace Experience
Private City Walk & Royal Palace Experience
Madrid

This was one of my favorite tours. The Royal Palsce was so incredible. Our tour guide was very fun and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Adam Gomez

From our planning stages Liz at Kim Kim was ...
South Africa | Sep 8 - Sep 20, 2025

Paul
Paul B.
Newark, NJ | Reviewed on Sep 23, 2025
From our planning stages Liz at Kim Kim was terrific. She anticipated all our questions and so many more we were too inexperienced to ask. Our trip was thorough and flawlessly planned from the experience we described to Lize. Our local guides were warm, welcoming and attentive.
Elizabeth (Liz) in Cape Town showed us the sites, gave great background information and recommendations for our free time. The hotel we stayed at was lovely and the staff charming - as was our experience...
Read more

From our planning stages Liz at Kim Kim was terrific. She anticipated all our questions and so many more we were too inexperienced to ask. Our trip was thorough and flawlessly planned from the experience we described to Lize. Our local guides were warm, welcoming and attentive.
Elizabeth (Liz) in Cape Town showed us the sites, gave great background information and recommendations for our free time. The hotel we stayed at was lovely and the staff charming - as was our experience with the people everywhere we visited. Kruger Park and the surrounding preserve where we stayed - Thabamati Luxury Tented Camp was beyond expectations! Hostess Courtne Ranger Brett and all the team provided not only a luxurious experience but a chance to see incredible animals up close from our safari vehicles and looking at the at the waterhole just next to our deck. Victoria falls was lovely and the private/small groups gave us a personal touch. Chose Lodge in Botswana provided an additional opportunity to visit the park from small river boats. All in all, the food, the people, the location, the animals made a once in a lifetime trip for us. Thank you Lize for making this dream come true!
Paul and Carol

Activity Reviews
Chobe Safari
Chobe Safari
South Africa
Quality of Experience
Guides, Drivers and Staff
Boma Dinner
Boma Dinner
Victoria Falls
Quality of Experience
Timbavati Private Game Reserve Safari Day
Timbavati Private Game Reserve Safari Day
Timbavati Game Reserve
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lize Enderstein
Lize
Lize Enderstein
Local specialist in Cape Town, South Africa | Replied on Sep 23, 2025
Dear Paul and Carol, Thank you so much for your thoughtful and heartfelt feedback. It was truly a pleasure to help plan your journey, and I’m delighted to hear that every part of the trip came together just as you envisioned. I’m so glad you enjoyed your time with our wonderful local guides, from exploring Cape Town with Elizabeth (Liz) to experiencing the warm hospitality at Thabamati and Chobe. It sounds like you had such special moments—from watching wildlife at the waterhole right... Read more

Dear Paul and Carol,

Thank you so much for your thoughtful and heartfelt feedback. It was truly a pleasure to help plan your journey, and I’m delighted to hear that every part of the trip came together just as you envisioned.

I’m so glad you enjoyed your time with our wonderful local guides, from exploring Cape Town with Elizabeth (Liz) to experiencing the warm hospitality at Thabamati and Chobe. It sounds like you had such special moments—from watching wildlife at the waterhole right outside your deck to the unique river safaris in Chobe, Botswana.

Your kind words mean a lot, and I’ll be sure to share them with the teams who helped make your trip memorable. Knowing this was a once-in-a-lifetime experience for you makes all the planning so worthwhile.

I hope to welcome you back to Southern Africa one day for new adventures!

Warm regards,
Lize

Katie has been very responsive and helpful in...
Norway | Sep 3 - Sep 15, 2025

Kathlyn
Kathlyn A.
Chicago, IL | Reviewed on Sep 23, 2025
Katie has been very responsive and helpful in planning our perfect trip. There were so many highlights from our trip. The Northern lights tour guides were knowledgeable and so much fun to spend the evening with watching the northern lights. Anastasia was fabulous. Our lodgings were perfect. All were so unique and easy access to everything we needed. They did a great job finding the right fit for our family. Our favorite place was the Norweigan Wild. Our glacier hike was a special memory. We... Read more

Katie has been very responsive and helpful in planning our perfect trip. There were so many highlights from our trip. The Northern lights tour guides were knowledgeable and so much fun to spend the evening with watching the northern lights. Anastasia was fabulous. Our lodgings were perfect. All were so unique and easy access to everything we needed. They did a great job finding the right fit for our family. Our favorite place was the Norweigan Wild. Our glacier hike was a special memory. We had a personal guide who was knowledgeable and friendly. We were so thankful for his skills. Be prepared for a work out and bring a good backpack. Our captain for our Lyngen boat safari found the fishing spot and shared the history of the area. We had a wonderful meal of Coal Fish. Thank you KimKim!

Hotel Reviews
Scandic Ishavshotel
Tromsø

Great location. Comfy beds. Great view of the iconic Tromso sites. Northern lights outside the hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mefjord Brygge
Mefjordvær, Senjahopen

Quaint town with a great location on the water. It was busy with fishing groups but never loud or a problem. It was fun to watch them come in and visit about their catch of the day. The location is close to hiking trails. Amazing views and northern lights from our deck.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Norwegian Wild
Vangsvik

Our favorite! The northern lights cabins were insta worthy. Can't describe the beauty from our deck and large windows. Northern lights dancing over head and hot tubs to relax after hiking. The owner is friendly and so helpful. The staff in the café made special pizza at our request. Breakfast was very generous. Location can't be beat for access to national park across the road

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Viking Cabins
Lyngseidet

Unique experience in beautiful cabins. Probably only needed one cabin for the whole family of 5. Owners are entertaining and helpful. Very generous with use of space and helped us with ingredients for our fish fry. Check out the handmade sweaters the owner makes. They are amazing. So special they were handmade

Authenticity & Character
Unique cabins with authentic craftsmanship
Location
Beautiful view and friendly sheep visit ofteb
Staff
Cleanliness & Comfort
Vander Apartments
Oslo

Great location and beautiful apartments. Groceries are right next door. Great second hand store across the street

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Wildlife & Fjord Safari by boat
Wildlife & Fjord Safari by boat
Senja

Captain was great. Not alot of wildlife. Time of year wasn't right. Beautiful boat ride

Guided Kayak Tour in Tranøybotn
Senja

Fun and peaceful

Glacier Hike in the Lyngen Alps
Glacier Hike in the Lyngen Alps
Norway

Wow what an experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fjord Cruise - Sightseeing in the Lyngen fjord
Fjord Cruise - Sightseeing in the Lyngen fjord
Norway

Great guide. So funny. He was patient with me tangling the fishing line!

Quality of Experience
Guides, Drivers and Staff
Transport
Aurora Safari Minibus
Aurora Safari Minibus
Tromsø

Anastasia was energetic and knowledgeable. She was so excited taking time to take pictures of us and explain the differences in viewing the lights in the artic oval

Quality of Experience
Guides, Drivers and Staff
Driver was hilarious. It was great that he shared stories from Sami people
Transport
Local specialist: Katie Acheson-Gray
Katie
Katie Acheson-Gray
Local specialist in Sørreisa | Replied on Sep 23, 2025

Hi Kathy,

Thank you so much for taking the time to write such a detailed review - I'm so happy to hear you had a great time here, and enjoyed all your accommodation and experiences. It was a lot of fun putting this trip plan together for you and getting to share some of my favourite spots here in Arctic Norway. I'll be sure to pass on your good feedback to the guides, and hope we can welcome you and your family back another time!

All the best,
Katie

Really loved all the guides and the cooking t...
Croatia | Sep 7 - Sep 16, 2025

J
John N.
Minneapolis, MN | Reviewed on Sep 23, 2025

Really loved all the guides and the cooking teachers—excellent people. Bruno was very dependable and insightful.

Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Sep 23, 2025

Hi John,

Thank you very much for your feedback!

It was a pleasure to arrange the trip for you and to meet you in Zagreb.

Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

Iceland
Iceland | Sep 7 - Sep 16, 2025

Robin
Robin W.
Los Angeles, CA | Reviewed on Sep 23, 2025

The trip was mostly fantastic; a magical place. A couple things would make the next trip even better. The hotels were both wonderfully high - such as Sand Hotel, Foss Hotels - and unfortunately low - like the Hotel Kea, Gistihusio Lake Hotel. We showed up in Vik without instructions for checking in to the apt and would have preferred a hotel. Some pre-booked timing for activities didn't work with the long drive times so we had to make changes on the fly with the tour companies to accommodate.

Other than those little issues, we had a grand time and look forward to a trip back soon!

Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Sep 24, 2025

Thank you Robin, for your review! I loved working with you and am glad we were able to create a memorable trip for your friends. We will be reviewing these hotels closely to ensure a more seamless experience for future travels. This feedback is very much appreciated. I hope you'll consider kimkim again in the future!

Liz our trip planner did a great job of pl
Australia | Sep 6 - Sep 16, 2025

J
Jean B.
Clayton, MO | Reviewed on Sep 23, 2025

Liz our trip planner did a great job of planning our trip. It took away our need to coordinate transportation and tours. Our accommodations were great in Auckland, Rotorua and Queenstown. The only downside to our trip was the 12 hour day to Milford sound and unfortunately it rained off and on all day.
Otherwise I had a great time in New Zealand. Thank you, Liz and Kimkim
Jean brown

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Sep 23, 2025

Hello Jean and Mary,
Thanks for your nice review. I enjoyed working with you and hope to be able to have the opportunity to do it again to one of our other destinations.
I am sorry that it rained during your trip to Milford. If I could control the weather and the airlines It would be amazing :) :)

Wish you a wonderful rest of the year!!
Liz

Thank you Antonia for planning the most amazi...
Croatia | Sep 14 - Sep 21, 2025

S
Stacy B.
Los Angeles, CA | Reviewed on Sep 22, 2025
Thank you Antonia for planning the most amazing trip to Croatia. The itinerary was perfect and the personal daily check-ins was an added bonus. Our walking tour guide Ivana, Split/Palace and Ivana, Dubrovnik/Fortress, were very entertaining and personable. Our car/walking tour of Hvar/small towns and wine tasting, were very charming. And can't forget our boat captain in Hvar who toured us through the Adriatic Sea, small town harbors, Red Rock and a spectacular lunch in Palmizana. Thank... Read more

Thank you Antonia for planning the most amazing trip to Croatia. The itinerary was perfect and the personal daily check-ins was an added bonus.

Our walking tour guide Ivana, Split/Palace and Ivana, Dubrovnik/Fortress, were very entertaining and personable. Our car/walking tour of Hvar/small towns and wine tasting, were very charming. And can't forget our boat captain in Hvar who toured us through the Adriatic Sea, small town harbors, Red Rock and a spectacular lunch in Palmizana.

Thank you again for a job well done! We couldn't have done it without KimKim!

Activity Reviews
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik
Quality of Experience
Guides, Drivers and Staff
Private Boat Tour to the Red Rocks & Southern Shore of Hvar Island
Private Boat Tour to the Red Rocks & Southern Shore of Hvar Island
Croatia
Quality of Experience
Guides, Drivers and Staff
Hvar Half-Day Private Island Tour (Afternoon)
Hvar Half-Day Private Island Tour (Afternoon)
Hvar
Quality of Experience
Guides, Drivers and Staff
Private Walking Tour of Split
Private Walking Tour of Split
Croatia
Quality of Experience
Guides, Drivers and Staff
Local specialist: Antonia Šutić Ljuština

We had such an incredible time thanks to Lesl...
Italy | Sep 6 - Sep 17, 2025

Michael
Michael B.
Danbury, CT | Reviewed on Sep 22, 2025
We had such an incredible time thanks to Leslie! All the coordination with pick ups, drop offs, boat rides to and from hotels and cities were flawless. Some really special memories would be the truffle Hunting and wine experience in Tuscany at Tenuta Torciano. The truffle lasagna and food were some of the best of the trip not to mention the incredible wine. Speilo the truffle dog made our vacation! The capri boat ride from Sorrento was remarkable. The captain and is helper were... Read more

We had such an incredible time thanks to Leslie! All the coordination with pick ups, drop offs, boat rides to and from hotels and cities were flawless.

Some really special memories would be the truffle Hunting and wine experience in Tuscany at Tenuta Torciano. The truffle lasagna and food were some of the best of the trip not to mention the incredible wine. Speilo the truffle dog made our vacation!

The capri boat ride from Sorrento was remarkable. The captain and is helper were amazing. Toured us thru many different grottos not just the blue grotto. They also helped coordinate transportation once we arrived in Capri which was very helpful.

We could go on and on about what a wonderful trip we had. Leslie hit it out of the park! Thank you so much!

Hotel Reviews
Grand Hotel Flora
Sorrento

Hotel room was huge with a small patio. Very clean and great location. It was nice to have a bar, restaurant and pool.

Authenticity & Character
Location
Could walk to the city center
Staff
Cleanliness & Comfort
Charme Spagna Boutique Hotel
Rome

Nice hotel. Unique set up. Very tight elevator and many floors to walk up.

Authenticity & Character
Very old hotel, Wild set up.
Location
Location was great. Could walk everywhere we wanted to go.
Staff
Very friendly
Cleanliness & Comfort
Hotel Palazzo Guadagni
Florence

Very cool hotel. Beautiful bar overlooking Florence.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Vitturi
Venice

Very nice hotel. Check in was easy and the staff there was great. Perfect location, easily walkable to all the key locations.

Authenticity & Character
Very old hotel in the center of Venice
Location
Very convenient to everything.
Staff
Very friendly. Eager to help with any requests.
Cleanliness & Comfort
Room was very clean
Activity Reviews
Venice Private Food Tour
Venice Private Food Tour
Venice

Tour guide was incredible. Took time to get to know us as she showed us Venice. Made many recommendations for dinner and things to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Vineyard, Cellar & Ancient Caves Tour with Tasting Experience
Vineyard, Cellar & Ancient Caves Tour with Tasting Experience
Italy

Incredible day. The tour guide was exceptional and really took her time to make us feel welcomed.

Quality of Experience
Guides, Drivers and Staff
Transport
Sorrento Food Tour & Limoncello Tasting
Sorrento Food Tour & Limoncello Tasting
Italy

Best Limoncello we ever had. Shipped 6 bottles homes for friends and family.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

Incredible. Tour guide was very knowledgeable and extremely pleasant. We had a small fun group.

Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

Incredible day. The Grotto and swimming was unreal.

Quality of Experience
Guides, Drivers and Staff
Transport
Truffle Hunting with Lunch
Truffle Hunting with Lunch
Italy

Highlight of the trip

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Oct 05, 2025
Hi Michael, Reading your feedback absolutely made my day — thank you so much for taking the time to share it! I’m thrilled to hear that you enjoyed your trip and that everything, from the transfers to the experiences, flowed smoothly. I’m delighted the truffle hunting and the day trip in Tuscany was such a highlight — I knew Speilo would steal the show! And the Capri boat ride is such a magical experience; it’s wonderful to know the captain and his helper made it even more special for... Read more

Hi Michael,

Reading your feedback absolutely made my day — thank you so much for taking the time to share it! I’m thrilled to hear that you enjoyed your trip and that everything, from the transfers to the experiences, flowed smoothly.

I’m delighted the truffle hunting and the day trip in Tuscany was such a highlight — I knew Speilo would steal the show! And the Capri boat ride is such a magical experience; it’s wonderful to know the captain and his helper made it even more special for you.

It was a real pleasure planning this journey for you.
To your next adventure to Italy — there’s still so much beauty and culture to discover!

My warmest regards,
Leslie

Culture, Adventure & More
Greece | Sep 10 - Sep 20, 2025

Esa
Esa E.
Portland, OR | Reviewed on Sep 22, 2025
Our trip to Greece was an unimaginable experience. The beauty of the quaint villages and carefully cultivated tours were only surpassed by the wonderful guides that were engaging, knowledgeable and passionate about their culture. Kim Kim found the right balance of time on our own to explore, and planned excursions, that definitely left us wanting to return! Read more

Our trip to Greece was an unimaginable experience. The beauty of the quaint villages and carefully cultivated tours were only surpassed by the wonderful guides that were engaging, knowledgeable and passionate about their culture. Kim Kim found the right balance of time on our own to explore, and planned excursions, that definitely left us wanting to return!

Hotel Reviews
Manos Small World Santorini
Santorini island

Gorgeous sunsets!!! Comfortable accommodations and centrally located to dining and nightlife. The staff were awesome and brought our bags down and up…80+ stairs though, so not a good option for travelers with mobility considerations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alexandros Apartments
Naoussa

Litza and her staff were gracious and so welcoming. The view, the location and the breakfast were all phenomenal!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room was smaller than we expected, but otherwise comfortable.
Sweet Home Naxos
Naxos

Comfortable and amazing hospitality! Plus- the unit had a washing machine- ideal for long trips.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arion Athens Hotel
Athens

Great location for exploring the historic city center! Modest but suitable and clean accommodations with a decent breakfast that met my dietary restrictions.

Authenticity & Character
Location
Central and convenient location
Staff
Cleanliness & Comfort
Activity Reviews
Private Island Villages & Akrotiri Day Trip
Private Island Villages & Akrotiri Day Trip
Santorini

Amazing experience. Very informative guide and Akrotiri was stunning.

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Vineyards & Wine Tasting Experience
Traditional Vineyards & Wine Tasting Experience
Santorini

The tour guide was an exceptionally knowledgeable about the island and the wine! We visited a variety of unique wineries, with delicious pairings.

Quality of Experience
Guides, Drivers and Staff
Elle was AMAZING.
Transport
Private Traditional Villages & Winery Tour
Private Traditional Villages & Winery Tour
Paros

The tour was amazing- the winery was only “ok.” Would have rather spent more time exploring the villages we went to. Our tour guide and driver were both excellent!!

Quality of Experience
Guides, Drivers and Staff
Elizabeth was such a knowledgeable and engaging young woman.
Transport
Delos & Mykonos Day Trip by Ferry
Delos & Mykonos Day Trip by Ferry
Greece

Aside from the very rough boat ride over the tours were great. Delos is magical- but 3 hours was not enough time to see everything on the island.

Quality of Experience
Guides, Drivers and Staff
Our tour guide, Antonio, was incredible.
Transport
Super rough ride over.
Self-Guided Island Highlights
Self-Guided Island Highlights
Paros
Quality of Experience
Old Town Food Walk
Old Town Food Walk
Naxos

I have dietary restrictions which made it difficult to take full advantage of this experience. They tried to accommodate but it can be difficult. I think we found better dining options on our own. The tour guide was lovely though and the walking tour itself was interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Self Guided Beach Day in Naxos
Self Guided Beach Day in Naxos
Naxos

Everything about the beaches on Naxos is amazing. It was a super easy bus ride from our lodging.

Quality of Experience
Private Cultural Treasures & Local Villages Experience
Private Cultural Treasures & Local Villages Experience
Naxos

This tour was definitely one of the highlights of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens

Unfortunately, we weren’t not able to make it to the museum due to time constraints, and needing to make our flight that afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Local Markets Visit
Self-Guided Local Markets Visit
Athens

One afternoon was definitely enough.

Quality of Experience
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 07, 2025

Esa, thank you so much for this valuable feedback! From the fabulous to the could be improved, we appreciate it all! It was so fun planning your best friend getaway to Greece! I hope we can plan another trip for you in the future! 💛

Hotel
Spain | Sep 16 - Sep 20, 2025

A
Ansa N.
United Kingdom | Reviewed on Sep 22, 2025
My interaction with Hector was good—he provided all the information I needed in a timely manner. However, I am not happy with the room and hotel service: the room was too small, the toiletries were not replenished, and no coffee pods were provided after the first day. Read more

My interaction with Hector was good—he provided all the information I needed in a timely manner. However, I am not happy with the room and hotel service: the room was too small, the toiletries were not replenished, and no coffee pods were provided after the first day.

Hotel Review
H10 Corregidor Boutique Hotel
Sevilla
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Sep 23, 2025
Hi Ansa! Thank you for sharing your feedback with us. I’m truly sorry to hear that the hotel did not fully meet your expectations. It would have been wonderful if we had known about your concerns during your stay, as we would have done everything possible to move you to a superior room and make you feel more comfortable. I hope that the rest of your trip, including the activities and transportation, was enjoyable and added value to your experience. It was a real pleasure assisting you in... Read more

Hi Ansa!

Thank you for sharing your feedback with us. I’m truly sorry to hear that the hotel did not fully meet your expectations. It would have been wonderful if we had known about your concerns during your stay, as we would have done everything possible to move you to a superior room and make you feel more comfortable.

I hope that the rest of your trip, including the activities and transportation, was enjoyable and added value to your experience.

It was a real pleasure assisting you in planning this journey, and I sincerely hope I’ll have the opportunity to help you create a new experience in the future.

Warm regards,
Héctor

✨ “Helena Made Our Portugal Trip Unforgettabl...
Portugal | Sep 14 - Sep 20, 2025

shannon
shannon h.
San Jose, CA | Reviewed on Sep 22, 2025
✨ “Helena Made Our Portugal Trip Unforgettable!” 🛫 “Stress-Free Travel Thanks to Helena at kimkim” 🇵🇹 “Perfectly Planned Portugal Adventure with Helena” 🌍 “Discovered Our Travel Style—Private & Small Groups—Thanks to Helena!” ⭐️ “Seamless, Personalized, and Memorable—All Thanks to Helena” Read more

✨ “Helena Made Our Portugal Trip Unforgettable!”

🛫 “Stress-Free Travel Thanks to Helena at kimkim”

🇵🇹 “Perfectly Planned Portugal Adventure with Helena”

🌍 “Discovered Our Travel Style—Private & Small Groups—Thanks to Helena!”

⭐️ “Seamless, Personalized, and Memorable—All Thanks to Helena”

Hotel Reviews
PortoBay Marquês
Lisbon

Headline: ❌ Spacious Room, But Service, Safety & Amenities Fell Short The room was spacious and clean, but that was the only real highlight compared to the other hotels we stayed at. The front desk staff was average at best—maybe he was just tired—but it didn’t leave a warm first impression. The bed was two doubles pushed together instead of a true king, and the tub was very high with no safety mat, making it easy to slip and fall. ⚠️ The power went out during our stay, leaving our phones dead and almost causing us to miss our flight. Breakfast was another disappointment, with only a basic continental spread and no variety. Overall, the room size stood out, but the service, safety concerns, and amenities made the stay underwhelming.

Authenticity & Character
Spacious
Location
Close to everything
Staff
Maybe he was tired, but so was I.
Cleanliness & Comfort
Non slip mat for the tub.
The Editory Garden Porto Hotel
Porto

Headline: 🌿 Relaxing Stay with the Best Breakfast in Porto! We really enjoyed our stay at The Editory Garden Porto Hotel! The staff was super friendly and knowledgeable, and the breakfast was the best—omelets every day made it perfect. Rooms were clean, modern, and comfortable with a peaceful garden vibe. Just a heads up: the tubs are pretty high, so getting in and out can be a little tricky. Overall, a great stay and we’d definitely come back! 🌟

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discover Sintra: Quinta da Regaleira & Coastal Views
Discover Sintra: Quinta da Regaleira & Coastal Views
Lisbon

This trip, unfortunately, didn’t stand a chance from the beginning. The instructions said the guide would arrive with a flag, but that never happened, and although we were among the first at the meeting spot, we almost missed the tour when he suddenly called everyone to go. Because of that mix-up, we boarded last and were forced to sit in the back row that felt like it was made for kids. My husband is over 6’3” and 200 lbs, yet no effort was made to rearrange seating, leaving four full-grown adults crammed in the back like sardines. You had to walk sideways just to get down the aisle, and the bumpy roads with sharp turns made it unbearable. The guide later admitted the tour was overbooked, which explained the crowding, but still, nothing was done to adjust or accommodate. What was advertised as “moderate walking” and a “small group” turned into a speed hike with 18 people, leaving elders struggling and everyone else rushed and exhausted. Although the guide tried to salvage the day at the end, by then it was far too late. What should have been a scenic and enriching experience ended up overcrowded, uncomfortable, and disappointing.

Quality of Experience
Don't over book and follow your own instructions.
Guides, Drivers and Staff
Know your audience and make adjustments.
Transport
Too small
Train Lisbonto  Évora, Privately Guided Visit of Évora, Train Évora to Lisbon
Train Lisbonto Évora, Privately Guided Visit of Évora, Train Évora to Lisbon
Portugal

Our guide Joao was incredible — warm, knowledgeable, and made Évora come alive. The cork factory visit was fascinating (we never realized how many products use cork!), and his uplifting take on the Chapel of Bones turned it into a meaningful story rather than a somber one. The pace was perfect, the history rich, and Joao’s personal touches made this our #1 tour in Portugal. Highly recommend!

Quality of Experience
Private is the only way to do a tour.
Guides, Drivers and Staff
Outstanding
Transport
It was private. They only had to wait on us.
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Buckle up, because a tuk tuk ride in Lisbon is WILD! 🚖🇵🇹 Our driver was amazing – friendly, funny, and full of cool stories – but let me tell you, I would never drive those streets myself. Between the crazy hills, tight alleyways, and sharp turns, I’m convinced they need a special license just to survive out there 😂. It was part thrill ride, part history tour, and part VIP access to the best viewpoints in the city. We got to see spots we never would’ve found on our own, and the local tips were spot on. If you want adventure, laughs, and memories you’ll be talking about long after the ride, a Lisbon tuk tuk is the way to go. 10/10 recommend! Nani was the best guide!!! Hands down

Quality of Experience
Guides, Drivers and Staff
Request Nani!
Transport
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

Amazing tour! 🍷⛴️ Thelma was so knowledgeable and made the whole day unforgettable. She noticed when someone was uncomfortable and quickly fixed it, which made a big difference. At lunch she even showed us how to handle the fish (bones and all!) so everyone could enjoy the meal. Between the wine, olive oil tastings, and river cruise, this was a perfect Douro Valley experience!

Quality of Experience
If you like wine they had an excellent selection.
Food
Outstanding! She cut the head off the fish and took out the bones for me.
Guides, Drivers and Staff
She knew her audience and made the necessary accommodation to ensure everyone was comfortable. Her name was Thelma
Transport
It was adequate
Foodie Experience in Porto
Foodie Experience in Porto
Porto
Quality of Experience
Granado did some magic for us.
Food
The food was cooked to perfection. I just didn't like it. I dont eat food cooked in blood and I dont like fish with the head and eyes still on it. I learned that on this tour.
Guides, Drivers and Staff
Our tour guide Granado was outstanding and I didn't feel rushed.
Transport
We walked around.
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Sep 29, 2025

Hi Shannon,

Thank you for sharing such a thoughtful review of your Portugal journey. 🤩
I am so glad you enjoyed the tapas in Porto, the Douro Valley experience, the tuk-tuk in Lisbon, and your private day in Évora—your guides sound like they made each moment special. They will love to know it.

I also appreciate your honest feedback on Sintra and the Lisbon hotel. I will share these notes with our partners so we can improve comfort and communication for future travelers.

It would be a pleasure to plan your next adventure, maybe exploring Spain, Italy, or Morocco.

Warmest regards,
Helena

I cannot be more satisfied.
Ireland | Sep 8 - Sep 20, 2025

john
john b.
Ashburn, VA | Reviewed on Sep 22, 2025
I cannot be more satisfied. They designed exactly the tour I wanted, made all arrangements for lodging, transportation, and excursions. The quality of lodging was excellent. The app they provided was easy to use, very helpful, and allowed easy access of information. Read more

I cannot be more satisfied. They designed exactly the tour I wanted, made all arrangements for lodging, transportation, and excursions. The quality of lodging was excellent. The app they provided was easy to use, very helpful, and allowed easy access of information.

Hotel Reviews
Hotel Isaacs Cork City Hotel
Cork

Modern, comfortable, great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doolin Inn
Doolin, Co. Clare

Wonderful owner!

Authenticity & Character
Location
There was no taxi service so transportation was difficult
Staff
Cleanliness & Comfort
Bathroom is rather small
Harbour Hotel
Galway

Modern, comfortable, great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ashling Hotel Dublin
Dublin

Modern, comfortable, great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Sep 25, 2025

Hi Joihn

Thank you so much for your kind words! We’re absolutely delighted to hear that you were so satisfied with your tour and that everything — from the itinerary and lodging to the app and excursions — met your expectations.

It was a pleasure helping you plan your adventure, and we’re thrilled that you enjoyed the experience. If you ever plan another trip, we’d love to assist you again.

Warm regards,

Dean

A once in a lifetime trip with unforgettable experiences and local flavor!
Croatia | Sep 14 - Sep 21, 2025

Scott
Scott S.
Los Angeles, CA | Reviewed on Sep 22, 2025
The trip was amazing! Antonia did an amazing job from start to finish - she created a perfect blend of planned activities, time to enjoy the various locations we visited, wonderful meals and once in a lifetime experiences. We had a wonderful local guide - Ivana - who showed us the town of Split and shared her experiences of growing up and spending her life in that town. On Hvar, we had a 6th generation local - Antonio - who hosted us on his boat 2 full days and showed us the local spots,... Read more

The trip was amazing! Antonia did an amazing job from start to finish - she created a perfect blend of planned activities, time to enjoy the various locations we visited, wonderful meals and once in a lifetime experiences. We had a wonderful local guide - Ivana - who showed us the town of Split and shared her experiences of growing up and spending her life in that town. On Hvar, we had a 6th generation local - Antonio - who hosted us on his boat 2 full days and showed us the local spots, coves and restaurants on Hvar and the local islands. We also spent a day with Venko who drove us around Hvar to all the small towns and harbors - an unforgettable stop at Grgo's house for a private wine tasting and dinner in the small town of Jelsa. We ended the trip in Dubrovnik with a hard to get restaurant reservation at the Panorama Restaurant with perfect views of the city. Could not have asked for more!

Hotel Reviews
Villa Harmony
Split

Beautiful hotel on a stunning beach with views of the sea! A short walk into old town - perfect room, friendly staff and a beautiful pool with views of the Adriatic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Forkira Luxury Villa
Hvar

Hidden little spot on a quiet street, right off the main town square. Brand new inside, wonderful accommodations and one of the best breakfasts we have ever had - homemade yogurt and breakfast breads along with fruit, eggs made to order and the best coffee in town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Excelsior Hotel
Dubrovnik

Easily the best hotel of the trip - first class service, unbelievable location and the go to spot in town.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Hvar Half-Day Private Island Tour (Afternoon)
Hvar Half-Day Private Island Tour (Afternoon)
Hvar

Our guide - Venko - was a perfect host for the day - he shared hid knowledge of the island (his home), toured us through old, abandoned towns, beautiful small harbors and towns, a private wine tasting at someone's home, and a fantastic dinner in Jelsa. An unforgettable day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Boat Tour to the Red Rocks & Southern Shore of Hvar Island
Private Boat Tour to the Red Rocks & Southern Shore of Hvar Island
Croatia

Antonio (Johnny) is a local and a wonderful guy to show you "his" home!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Tour of Split
Private Walking Tour of Split
Croatia

Ivan was awesome!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Antonia Šutić Ljuština

Paris was amazing.Loved the accessibility vi...
France | Sep 9 - Sep 15, 2025

Brenda
Brenda G.
Chicago, IL | Reviewed on Sep 22, 2025
Paris was amazing.Loved the accessibility via public transportation to all the districts and tourist attractions. It reminded me alot of NY. Myself and friends had a view of the Eiffle Tower from our Airbnb, but in person it was pretty spectacular!The Arc de Triomphe was another structure with such powerful meaning! The people were super helpful and friendly especially in orienting us with directions to our daily activities. Montmartre was so quaint and full of art. We would definitely... Read more

Paris was amazing.Loved the accessibility via public transportation to all the districts and tourist attractions. It reminded me alot of NY. Myself and friends had a view of the Eiffle Tower from our Airbnb, but in person it was pretty spectacular!The Arc de Triomphe was another structure with such powerful meaning! The people were super helpful and friendly especially in orienting us with directions to our daily activities. Montmartre was so quaint and full of art. We would definitely visit again.

Hotel Reviews
Hotel du Pin

Super friendly staff, Connie ,Beatriz, Rafael to name a few. The view from the room was the eateries and yet there was no noise pollution that interrupted our sleep!The food was pretty amazing as well!

Authenticity & Character
In the middle of quaint eateries.
Location
In the center of all restaurants, main plazas and super clean!
Staff
Connie,Rafael and Beatriz were very welcoming.
Cleanliness & Comfort
Super clean and spacious for 3 people.
Hotel Abrial
Cannes

We enjoyed our stay! Cleanliness, great breakfast and close to all of Cannes treasures. Rafaello our host was super knowledgeable about the area.The food, shops and eateries were amazing!

Authenticity & Character
Super friendly staff, great breakfast and most importantly cleanliness!
Location
Great location, walking distance to all of Cannes
Staff
Raffaello was super attentive and the other staff as well!
Cleanliness & Comfort
Super clean!
Activity Reviews
Saint-Tropez & Port Grimaud
Saint-Tropez & Port Grimaud
Cannes

St Tropez was a gem!!!!Port Grimaud small but quaint.Lots of boutiques in St Tropez filled with exquisite fashion. A town with such picturesque water views and Yachts everywhere.

Quality of Experience
Just the exquisite vibe definately a must !
Guides, Drivers and Staff
Transport
Fatima was an amazing historian!
Premium Private Solar-Powered boat tour
Premium Private Solar-Powered boat tour
France

Mark was super chill and extremely professional and courteous. He answered our questions with cool facts.His smile was warm and he made us feel comfortable and safe on the boat ride! Thanks Mark!!

Quality of Experience
The picturesque views of the Mediterranean, the mountains structures all played a role in our overall experience.
Guides, Drivers and Staff
Mark was super amazing and knowledgeable in the history of the surrounding areas on the boat trip!
Transport
Nice Old Town food tour
Nice Old Town food tour
Nice

What an amazing food tour and guide. Wow VANESSA !! What a tour guide she was so knowledgeable, friendly and historian .She takes pride in her job and it shows.The food tasting on this tour was super amazing and super tasty.She was able to accommodate everyone's dietary needs. We loved her attention to detail. Thanks Vanessa!

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Cannes
Welcome to Cannes
France

Plenty of eateries, bakeries, picturesque water views!

Quality of Experience
Guides, Drivers and Staff
People were friendly.Our driver Fatima who took us to St.Tropez and Port Grimaud was super knowledgeable, so professional and gave such insight to all the hidden treasures.
Transport
Fatima super friendly and knowledgeable.
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 03, 2025

Dear Brenda, Paulette and Yseult,
Merci beaucoup for taking the time to share this amazing review about your trip and each service included. I'm so happy you loved your trip and it was a pleasure to organize everything for you!
Don't hesitate to reach out to plan a future trip!
Best,
Mathilde

Outstanding Malaysia adventure -5 Stars ⭐️⭐️⭐️⭐️⭐️
Malaysia | Sep 12 - Sep 21, 2025

Ginka
Ginka S.
the Netherlands | Reviewed on Sep 22, 2025
Our 13-day Peninsular Malaysia Explorer trip exceeded all expectations! From the moment we landed in Kuala Lumpur to our final departure from Langkawi, every detail was perfectly orchestrated.
Exceptional Service from Nick
Our local specialist Nick deserves special recognition. His expertise and attention to detail made this trip absolutely seamless. Having studied tourism in The Netherlands before moving to Malaysia, Nick brings a unique perspective that perfectly bridges Western...
Read more

Our 13-day Peninsular Malaysia Explorer trip exceeded all expectations! From the moment we landed in Kuala Lumpur to our final departure from Langkawi, every detail was perfectly orchestrated.
Exceptional Service from Nick
Our local specialist Nick deserves special recognition. His expertise and attention to detail made this trip absolutely seamless. Having studied tourism in The Netherlands before moving to Malaysia, Nick brings a unique perspective that perfectly bridges Western expectations with authentic Malaysian experiences. His passion for sharing the beauty of his adopted country was evident in every aspect of our journey.
Incredible Itinerary Highlights
Taman Negara - The ancient rainforest experience was magical! The night walk revealed nocturnal wildlife we never would have seen otherwise, and the canopy walk offered breathtaking views. The Teresek Hill hike and Lata Berkoh boat trip were perfectly balanced between adventure and relaxation.
Cameron Highlands - The cool mountain air was a refreshing change. The Mossy Forest felt like stepping into another world, and the BOH Tea Plantation visit was both educational and delicious. Nick’s selection of activities here was spot-on.
Penang - Georgetown’s cycling tour was a brilliant way to explore the UNESCO heritage sites! Seeing the famous street art, experiencing traditional trades, and tasting authentic hawker food like Assam Laksa and Char Koay Teow made for an unforgettable cultural immersion.
Langkawi - The perfect finale to our trip! The mangrove kayak tour was serene and educational, and having a full free day allowed us to truly unwind on the beautiful beaches.
Flawless Logistics
Every transfer was punctual and comfortable. The local suppliers (Mr. Rizal, Mr. Jason, Mr. Ken, and Mr. Alex) were all professional and knowledgeable. The coordination between different regions was seamless - no stress, just pure enjoyment.
Why We Recommend KimKim & Nick
• Expertise: Nick’s deep knowledge of Malaysia shines through in every recommendation
• Organization: Every detail was handled professionally, from hotel transfers to activity timings
• Value: The perfect balance of must-see attractions and authentic local experiences
• Communication: Clear instructions and reliable local contacts throughout
• Flexibility: The itinerary offered both structured activities and free time to explore
This trip showcased Malaysia’s incredible diversity - from pristine rainforests to colonial heritage, from tea plantations to tropical islands. Nick and the KimKim team created memories that will last a lifetime.
Highly recommended for anyone wanting an authentic, well-organized Malaysian adventure!
Thank you, Nick and KimKim, for making our Malaysian dream trip a reality!

Activity Review
Night Walk at Taman Negara
Night Walk at Taman Negara
Taman Negara

Taman Negara - The ancient rainforest experience was magical! The night walk revealed nocturnal wildlife we never would have seen otherwise, thanks to our guide Abi, how showed us spiders, snake, scorpion, fliurescerend mushrooms and lold us funny stories.

Quality of Experience
Guides, Drivers and Staff
Abi as taking care of all the group, waited the other guide to finish and continued with us
Transport
by boat to the jungle
Local specialist: Nick Jansen
Nick
Nick Jansen
Local specialist in Malaysia | Replied on Oct 01, 2025

Hey Ginka,

Thanks for the kind review! I enjoyed organising the trip together with you. I am happy to read all the activities and transfers went smooth and you had a truly good Malaysian experience.

It was a pleasure organising your holiday!

Nick

Wonderful, top-notch trip to England. Thank you!
England | Sep 14 - Sep 20, 2025

A
Angie K.
Miami, FL | Reviewed on Sep 22, 2025
We truly enjoyed our time in England. Thank you for being so responsive while we were in the country. As my brother-in-law mentioned, I would not suggest Henrietta House (auxiliary site) for future guests. While the other hotel was nice, our favorite hotel during the trip was the Randolph. Greg was simply the best tour guide. He was the gentleman who gave us our initial tour of London. If you can specifically request him for future bookings, I would highly suggest it. He was incredibly... Read more

We truly enjoyed our time in England. Thank you for being so responsive while we were in the country. As my brother-in-law mentioned, I would not suggest Henrietta House (auxiliary site) for future guests. While the other hotel was nice, our favorite hotel during the trip was the Randolph.

Greg was simply the best tour guide. He was the gentleman who gave us our initial tour of London. If you can specifically request him for future bookings, I would highly suggest it. He was incredibly knowledgeable and great fun. He customized the tour for us based on our existing itinerary, and we made unique stops to make sure we saw a little bit of everything. His food recommendations were top-tier as well.

Cash and Eddie were also fantastic. Cash drove us to Durdle Door, and Eddie to Hampton Court.

Looking back, I wish we had had more time to spend in Oxford. It is such a beautiful town filled with so much history. Alas, there was only so much to do with so little time. We will just have to come back again soon. :)

Thank you for making it all happen. We truly appreciate it.

Hotel Review
The Randolph Hotel, by Graduate Hotels
Oxford

I enjoyed this experience from start to finish. This was a beautiful hotel. I would highly recommend it to anyone visiting Oxford on holiday. The staff were incredibly friendly and helpful. The room was spacious and very clean.

Authenticity & Character
Location
Perfectly located.
Staff
Cleanliness & Comfort
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Sep 28, 2025
Hi Angie, Thank you so much for your thoughtful review—it was such a joy to read! I’m delighted to hear how much you enjoyed your time in England and that the Randolph Hotel stood out as a favorite. I’ll certainly keep your note about Henrietta House in mind for future travelers, as feedback like this is so valuable. I’m also thrilled that Greg, Cash, and Eddie made such an impression. Greg really does have a gift for making each tour feel unique, and I’m so glad you got to experience that.... Read more

Hi Angie,

Thank you so much for your thoughtful review—it was such a joy to read! I’m delighted to hear how much you enjoyed your time in England and that the Randolph Hotel stood out as a favorite. I’ll certainly keep your note about Henrietta House in mind for future travelers, as feedback like this is so valuable.

I’m also thrilled that Greg, Cash, and Eddie made such an impression. Greg really does have a gift for making each tour feel unique, and I’m so glad you got to experience that. It sounds like Oxford truly captured your heart—I agree, it’s such a special place, and I’d love to help you explore it more fully on your next visit 😁

Thank you again for letting me be a part of your journey. I truly appreciate your kind words and would love to help plan another adventure whenever you’re ready!

Best,
Kate

Mathia was wonderful to work with. He explain...
Norway | Aug 18 - Sep 13, 2025

I
Idania S.
Flagami, FL | Reviewed on Sep 22, 2025

Mathia was wonderful to work with. He explained trip in detail and anytime I had a question he would be available.

Thank you very much Mathia for an amazing itinerary!!!

Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Sep 22, 2025

Dear Idania,
Thank you very much for your kind review.
I’m happy to hear that you had a wonderful time in Norway and that the itinerary we put together worked well for you. It was a pleasure cooperating on the planning process. If you ever decide to visit Norway again, please feel free to reach out. I’d be delighted to help you create another memorable trip.
I wish you and your family all the best. :)
Mathia

Good Trip but Wished for Attention to Detail
Iceland | Sep 7 - Sep 16, 2025

Jennifer
Jennifer H.
Newark, NJ | Reviewed on Sep 22, 2025
We had a really fun 10-day holiday with friends in Iceland traveling the Ring Road, and overall, Iceland itself was amazing and easy to navigate. While the trip was enjoyable, the experience with KimKim felt inconsistent and lacking attention to detail. Some of the specific issues we ran into:
Inconsistent accommodations: Some hotels had breakfast included while others did not (we had assumed this would be standard). A few hotels were wonderful, with amenities and great locations, while...
Read more

We had a really fun 10-day holiday with friends in Iceland traveling the Ring Road, and overall, Iceland itself was amazing and easy to navigate. While the trip was enjoyable, the experience with KimKim felt inconsistent and lacking attention to detail. Some of the specific issues we ran into:
Inconsistent accommodations: Some hotels had breakfast included while others did not (we had assumed this would be standard). A few hotels were wonderful, with amenities and great locations, while others fell flat, especially our last hotel in Reykjavik which was a disappointing way to end the trip (the first hotel in Reykjavik was amazing and great way to kick things off). At one point, instead of a hotel we were booked into an apartment — it felt like this may have been a late booking workaround since other options in town were sold out, despite the fact we started planning months in advance. Again no breakfast and when you're on the road changing hotels almost every night that becomes more of a challenge and expense than it should.
Booking practices: We were surprised to find some of our hotel reservations had been made through Expedia, which led to confusion at check-in when staff had trouble locating them.
Car rental & connectivity: While it worked out fine, we were never told that the rental car came with Wi-Fi. That would have been a very helpful detail, especially since they strongly advised us to rent directly from the airport and then we had to try to get the company to refund us.
Activity planning: The suggested activities were often unrealistic in terms of timing and order, which made parts of the itinerary difficult or impossible to execute in the way they were presented.
Local expertise: The program didn’t feel curated by someone with boots on the ground. It felt more like it had been assembled with generic recommendations or even AI, without the logical flow or insider touches we had expected.
To be clear, we had a great trip because Iceland itself is extraordinary and I was with my best friends, but the planning support didn’t live up to what we’d hoped for. With more consistency, realistic sequencing, and local insight the trip could have been seamless.

Hotel Reviews
Fosshótel Mývatn
Myvatn

Loved this hotel partly because it was nice, modern and we stayed 2 nights (vs. 1). Also we saw the Northern Lights - we had a great waitress who woke us to tell us they were out....vs. the hotel staff that seemed uninterested. Good location to do a lot of the local activities in the area.

Authenticity & Character
Location
Staff
Our waitress woke us to tell us about NL = there is a button on the phones asking guests to press it if they want to see NL - it goes to a recorded service and when we asked about it at the front desk they said "oh that doesn't work" so they shoudl fix that as it seemed cool but I guess was de-activated.
Cleanliness & Comfort
Hótel Kea by Keahotels
Akureyri

This hotel is very serviceable. Not anything special. Kim Kim could have done better for independent travelers - this seems like a big bus/group hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gistihúsið - Lake Hotel Egilsstadir
Egilsstöðum

This is a local hotel which is always nice. Tho it did smell like cow poop even though we didn't see any cows. Met the owner and she said they renovated 2 years ago. Ask for a room overlooking the lake vs. the parking lot. Kim Kim didn't indicate that on our reservation so some on us had better views than others.

Authenticity & Character
Location
This hotel is in an OK location - but we think we could have been put in a more interesting hotel
Staff
Cleanliness & Comfort
Hótel Jökulsárlón - Glacier Lagoon Hotel
Hofn

Very good modern hotel and excellent if you'll be doing glacier activities. Kim Kim didn't tell us that Breakfast wasn't included (this was toward the end of our trip so we were surprised...) and there aren't other local options so we got a bit hood-winked on this one by Kim Kim.

Authenticity & Character
Location
Cleanliness & Comfort
Hotel Holt—The Art Hotel
Reykjavík

Really bizarre hotel - lots of "art" which is kind of cool because it's Icelandic but the hotel is so dated and seems like a relic but not in an interesting way. Kim Kim shoudl make sure to check out these hotels before assigning them out. It was a STARK difference to the hotel they put us in at the beginning of the trip. This wasn't the way we wanted to end the trip. My friend's room (a single) literally looked like a cell. The Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vík Apartments
Vik I Myrdal

Bizarre location overlooking a number of parking lots and a main road. No breakfast. Nice design. Better for a family or longer stay. We were there a night and it wasn't a good option made by KimKim

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sand Hotel by Keahotels
Reykjavík

Great location, nice rooms and good hearty & yummy breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dimmuborgir Lava Formations
Dimmuborgir Lava Formations
Lake Mývatn

We really liked this area - it has some simple wide paths but the lava is wildly formed and this is where you can see "the hidden people" a lot easier :). (you'll have to look that up). There are quite a few walking/hiking paths and you can go as far or not as you want. There is actually a path to a crater which we didn't do becuase it was about 2 hours round trip but others said it was a great hike.

Quality of Experience
Hike from Skaftafell to Svartifoss Waterfall
Hike from Skaftafell to Svartifoss Waterfall
Iceland

Definitely take the time to do the 45+ minute walk to see this waterfall. It's very dramatic and in a gorgeous canyon. The path is well marked and traveled so you won't get lost but will be surprised and happy at the end! Great photo Op spot.

Quality of Experience
Sólheimajökull  Glacier Walk
Sólheimajökull Glacier Walk
Iceland

This is a super cool experience and all of our first time being on a glacier. It was nice too that we had an actual Icelandic guide who grew up somewhat nearby. It was interesting to learn about the glacier and the relationship to the volcano. The crampons were totally necessary and there are some great views.

Quality of Experience
Guides, Drivers and Staff
Explore Seyðisfjörður
Explore Seyðisfjörður
Iceland

Very cute town - in fact we wish that Kim Kim would have booked us a room here as it was super local and charming vs. where they booked us. There is an arty flair. But by the time we got here it was end of day so many things were closed. We wished we could have explored this area more.

Quality of Experience
Mývatn Nature Baths
Mývatn Nature Baths
Lake Mývatn

Very skinny from the sulphur so know that and be prepared for that. There are a lot of other baths in Iceland and I think you can skip this one.

Quality of Experience
Whale Watching from Akureyri
Whale Watching from Akureyri
Akureyri

Nice guide. We saw a whale which was great.

Quality of Experience
Guides, Drivers and Staff
Forest Lagoon Pool Experience
Forest Lagoon Pool Experience
Iceland

Really pretty spot in an otherwise not super charming town. Good thing to do at end of the day . Location is super.

Quality of Experience
Glaumbær Farm & Museum
Glaumbær Farm & Museum
Iceland

Good to do/see because you get some history of Iceland upfront.

Quality of Experience
Private Golden Circle Day Trip
Private Golden Circle Day Trip
Reykjavík

Could be a 3.5 star review. It was our first day so we were excited. The Golden Circle is a well-traveled highly touristed route so you'll see a lot of buses etc. but the sights are worth it. Nice to have a private guide so we could be flexible (i.e to see / go to Secret Lagoon). Guide was OK - but seemed a little bored.

Quality of Experience
Guides, Drivers and Staff
get a local guide.
Transport
nice van.
Sky Lagoon Experience - Saman
Sky Lagoon Experience - Saman
Reykjavík

Excellent way to start and end our trip. it's a very groovy, clean chic spot. highly recommend.

Quality of Experience
Vök Baths Experience
Vök Baths Experience
Iceland

Gorgeous and serene. We went at night which was really special. Also you can dunk in the COLD Icelandic ocean so you an sustain hot soaks longer.

Quality of Experience
This is a great bath -don't miss it.
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Sep 25, 2025

Thank you so much for your thoughtful feedback, Jennifer. I'm really glad to hear you had a great trip with your friends! We take your comments seriously and will be reviewing the hotels you mentioned carefully for future travelers.

I'll follow up with you in our chat to learn more about your activities and understand what felt impersonal or illogical. I take pride in my knowledge of Iceland and am always looking for ways to refine and improve my custom trip planning.

It was a pleasure working with your group, and I’m so happy you had a memorable time together!

This truly was a trip of a lifetime...
Greece | Sep 10 - Sep 20, 2025

Lyndee
Lyndee V.
Los Angeles, CA | Reviewed on Sep 22, 2025
This truly was a trip of a lifetime with my best friend and the team at KimKim did an amazing job putting it all together. The itinerary was flawless with just the right amount of things to do and free time left to explore on our own. When unexpected things did arise they were on it quickly providing feedback and/or alternatives. The guides and tours they chose were really top notch and the transfers both around the islands and from island to island were really spectacular. I highly recommend... Read more

This truly was a trip of a lifetime with my best friend and the team at KimKim did an amazing job putting it all together. The itinerary was flawless with just the right amount of things to do and free time left to explore on our own. When unexpected things did arise they were on it quickly providing feedback and/or alternatives. The guides and tours they chose were really top notch and the transfers both around the islands and from island to island were really spectacular. I highly recommend and will use them again for my next adventure.

Hotel Reviews
Manos Small World Santorini
Santorini island

A great space that offered the best sunset views on all of the island - IMO.

Authenticity & Character
The views!!
Location
Lots of steps to get there but worth the views and in the heart of Firostefani - a short walk to Fira's vibrant nightlife
Staff
The brought our bags down (and back up) when we arrived and departed (about 80 steps!)
Cleanliness & Comfort
We didnt have our own rooms but the space was well laid out and felt bigger than most places we stayed.
Arion Athens Hotel
Athens

In the heart of the city. Beautiful views and very comfortable accomodations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alexandros Apartments
Naoussa

Litza and her staff were top notch! Beautiful sweeping views and a great breakfast each morning.

Authenticity & Character
We had a garden room which provided a close proximity to everything and a little quaint space to chill outside.
Location
Loved the views and proximity to the town and the beach!
Staff
Litza and her staff were top notch
Cleanliness & Comfort
Smaller accomodations but very clean and easy to navigate for 2 friends traveling.
Sweet Home Naxos
Naxos

This was some of the nicest accomodations that we had in the whole of Greece. I really loved the neighborhood setting. It really gave you an authentic "day in the life" experience. Naxos is a very walkable city so even though you could have a car to tour around it, we didnt find it necessary. The hosts were so great as well.

Authenticity & Character
Loved the neighborhood setting
Location
Great walkable part of Naxos
Staff
Very detail oriented and accomodating & they made a great Cappucino!
Cleanliness & Comfort
Very spacious, clean and even had a washer!
Activity Reviews
Traditional Vineyards & Wine Tasting Experience
Traditional Vineyards & Wine Tasting Experience
Santorini

Elle our guide was knowledgable and fun to hang out with.

Private Traditional Villages & Winery Tour
Private Traditional Villages & Winery Tour
Paros

Daphnie our guide was great; sweet, knowledgable and fun to be around.

Quality of Experience
Guides, Drivers and Staff
Transport
Delos & Mykonos Day Trip by Ferry
Delos & Mykonos Day Trip by Ferry
Greece

The water was a bit choppy - which apparently is not uncommon for those waters, but Delos was worth it. Also a great way to see Mykonos - I'm glad we did a day trip there and didn't stay. It was nice but we enjoyed other locations more than Mykonos.

Quality of Experience
Guides, Drivers and Staff
Delos was great. Our guide was so knowledgable that we actually ran out of time to see everything!
Transport
It was a little choppy but the crew seemed used to it so that was comforting - and worth it!
Private Cultural Treasures & Local Villages Experience
Private Cultural Treasures & Local Villages Experience
Naxos

A great tour and amazing tour guides - Maria is the best!!!!

Quality of Experience
Guides, Drivers and Staff
Maria was so knowledable and super fun to be around. Nick, our driver was great too.
Transport
My travel partner gets motion sickness and they let her sit in the front seat to maximize her comfort. It was greatly appreciated.
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 07, 2025

Thank you so much for sharing this wonderful review! I love that this trip felt like a true adventure of a lifetime and that the mix of guided experiences and free time was just right. It’s great to know you loved your accommodations, especially in Naxos and Santorini, and that our local guides made such a positive impression. I hope we can plan your next adventure!

Sara was amazing she was readily available to...
Croatia | Sep 13 - Sep 18, 2025

K
Kezia S.
the Netherlands | Reviewed on Sep 22, 2025

Sara was amazing she was readily available to answer any questions and trouble shoot the very few problems we encountered. Anything we wanted to change she handled it immediately. We enjoyed all of our guides and excursions and overall had a great trip. I would try Kim Kim again when I travel

Local specialist: Sara Skok
Sara
Sara Skok
Local specialist in Zagreb, Croatia | Replied on Sep 23, 2025

Dear Kezia,

Thank you so much for your kind words!

It was a true pleasure hosting your group in my home country, and I hope you all had a great time.

I wish you all the best, and hopefully we’ll get a chance to work together in the future!

Sending sunny regards from Zagreb,
Sara

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