Kimkim Trip Reviews

4.8
Based on 15,865 ratings
Read 15,865 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Michele, our local specialist was fabulous! ...
Iceland | Jul 12 - Jul 21, 2022

Kevin
Kevin S.
Highlands Ranch, CO | Reviewed on Aug 03, 2022
Michele, our local specialist was fabulous! He went out of the way for us when we were called home early due to some issues at home. He made all the last minute changes we needed and they were perfect. The hotel accommodations we had during the entire week were very nice, but we especially enjoyed the Hotel Laki and Hotel Selja, both of which were newer facilities with more spacious bathrooms. The others were nice, too, but these were nicer. All the tips for things to see along the route... Read more

Michele, our local specialist was fabulous! He went out of the way for us when we were called home early due to some issues at home. He made all the last minute changes we needed and they were perfect. The hotel accommodations we had during the entire week were very nice, but we especially enjoyed the Hotel Laki and Hotel Selja, both of which were newer facilities with more spacious bathrooms. The others were nice, too, but these were nicer. All the tips for things to see along the route were excellent and much appreciated.

Overall, we absolutely enjoyed our Iceland vacation. Iceland is so unique and special; it was definitely worth our effort. We enjoyed hiking to various waterfalls, such as Grundarfoss, Kirkjufellfoss, Gullfoss, Seljalandsfoss, Skogafoss, and those higher up on the hike to Skogafoss – Hestavaðsfoss and Fostorfufoss. We attempted to hike to the Glymur falls, but were turned away when we thought the log bridge crossing over the river Botnsá was beyond our capability – the river was flowing rapidly! We enjoyed driving around the Snæfellsnes Peninsula and hiking off of Road F575 and hiking to Klukkufoss and Snekkjufoss. Taking in the sights of Djúpalónssandur beach on the west coast of the Peninsula was a unique experience. Our adventure to the Secret Lagoon for a dip in the oldest swimming pool in Iceland – located in a geothermal area near Flúðir was warm and relaxing. We also thought the sights of Fjaðrárgljúfur Canyon were exceptional as was hiking in the area of the Svinafellsjokull Glacier near Vtnajökull National Park. But our absolute favorite activity was the Jokulsarlon Glacier Lagoon excursion! It was a magnificently beautiful and warm day and the sights were once-in-a-lifetime views. How special - we will remember it for the rest of our lives.

Local specialist: Michele Bardasi

Lize did a good job. Some suggestions in hin...
South Africa | Jul 20 - Aug 1, 2022

M
Mark D.
Draper, UT | Reviewed on Aug 03, 2022
Lize did a good job. Some suggestions in hindsight:
At Victoria Falls, I recommend doing both sides of the falls. Pioneer Lodge is very good. The trip to Chobe is very good.
At Cape Town our guide Mario was very good.
Tangala--the tents have no heat. The sleeping and shower were accordingly very uncomfortable. Guests should be made aware of that before hand; we were not.
Elephant Plains is a great property, but the wi-fi is very limited to the bar area--nothing in the rooms. ...
Read more

Lize did a good job. Some suggestions in hindsight:
At Victoria Falls, I recommend doing both sides of the falls. Pioneer Lodge is very good. The trip to Chobe is very good.
At Cape Town our guide Mario was very good.
Tangala--the tents have no heat. The sleeping and shower were accordingly very uncomfortable. Guests should be made aware of that before hand; we were not.
Elephant Plains is a great property, but the wi-fi is very limited to the bar area--nothing in the rooms. The quality of the wildlife viewing was good, but the quantity was lacking. The quantity at Chobe and Tangala was much greater.

Local specialist: Lize Enderstein
Lize
Lize Enderstein
Local specialist in Cape Town, South Africa | Replied on Aug 04, 2022

Hi Mark,
Thank you so much for your detailed feedback, we appreciate it. I am happy to hear that you enjoyed your overall experience. The feedback you send always provide us with clear insight and give a true reflection of your overall experience. We will take forward all the comments and criticism as it will help us to improve. We do know there is always room for improvement! Hope to be of assistance again in the near future.
All the best, Lize

Beautiful Costa Rica
Costa Rica | Jul 10 - Jul 19, 2022

H
Heloise H.
South Africa | Reviewed on Aug 03, 2022
I cannot thank Bryan from Serendipity adventures enough! He helped us to plan the most wonderful trip in Costa Rica! Not only did he give us wonderful suggestions but he also took into account our interests and our desires to see as much as possible in a short frame of time. He planned our activities meticulously and followed up with us throughout the trip to ensure that everything was going smoothly. All our guides arrived on time and were extremely well trained and informed. Their... Read more

I cannot thank Bryan from Serendipity adventures enough!

He helped us to plan the most wonderful trip in Costa Rica! Not only did he give us wonderful suggestions but he also took into account our interests and our desires to see as much as possible in a short frame of time. He planned our activities meticulously and followed up with us throughout the trip to ensure that everything was going smoothly.

All our guides arrived on time and were extremely well trained and informed. Their enthusiasm to share their knowledge about their country, the wildlife and the forests was contagious.

I would like to particularly mention Arenal Star, their service was impeccable. The owner picked us up and had local sweets and chips as well as drinks for us in the car. Not only that he stopped on the side of the road to get us Rambatans so that we could taste them. We made use of his company the next day for a hike and again we had the most incredible experience with fresh fruit being beautifully cut for us after our hike. Our guide was extremely informative and really went over and above to ensure we had an unforgettable experience.

In Monteverde we would really like to mention Andy from Forest Alive. He was by far the most experienced guide we had for the whole trip. He allowed us to freely use his spotting scope so that we could see all the animals. He had an array of specialist equipment that he used to show us so many interesting things that we would have otherwise not seen. He also understood our desire to take it slowly and really "see" the forest. We noticed how other guides were on their second or third trip with clients whilst we were merely completing our first excursion. He really took his time to show us nature at its best. He also showed us how diverse the forest is and gave us an in-depth explanation of the difference between all the various forests (dry, could, rain, dwarf). Our experience in Monteverde with Andy was one of the main highlights of our trip. He really is an exceptional guide and we will be forever grateful to him for everything he shared with us. Not only that he is also a fantastic photographer and he was able to teach us and show us how to take beautiful photos of what we were seeing.

We had an amazing time and we will definitely be using the services of Kimkim in future for all our trips. They make planning your dream trip a walk in the park!

Thank you to everyone for the most unforgettable experience in Costa Rica!

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Aug 04, 2022

Hola Heloise & Sophie,

Thank you for your detailed review and constructive feedback!

We are proud of our tour guides because they are passionate about sharing the details of our biodiversity. We will share your comments with all partners involved. It was a pleasure to work with you!

Have a Pura Vida Day,
Bryan

Ecuador w Tamer
Ecuador | Jul 11 - Jul 24, 2022

J
Jill T.
Manhattan, NY | Reviewed on Aug 03, 2022
We were so very lucky to meet Tamer , and have him help us plan our trip to Ecuador . Planning is really not the right word , for what he did , caring , constant communication , before , during and after the trip . He listened to our personal needs, responded immediately at all hours , altered the itinerary as needed, and went above and beyond to not only assure comfort , but safety . A couple examples would be :, he took me out to coffee upon arrival , met our whole group after first day ,... Read more

We were so very lucky to meet Tamer , and have him help us plan our trip to Ecuador . Planning is really not the right word , for what he did , caring , constant communication , before , during and after the trip . He listened to our personal needs, responded immediately at all hours , altered the itinerary as needed, and went above and beyond to not only assure comfort , but safety . A couple examples would be :, he took me out to coffee upon arrival , met our whole group after first day , and walked us to dinner to be sure we were safe, rearranged our guide , added two days of tours while we were there, had breakfast packed for us by hotels when leaving early . He is not only in constant contact with us , but also the guides. His english is perfect , all this is very comforting in a foreign country away from home for a extended trip .

I was recovering from a broken knee , he made sure steps were minimized at all hotels. Everywhere we went they knew ahead about my limitations and our dietary restrictions . He also stayed within our budget .
We loved everything about the trip . Especially the Amazon trip to the Napo cultural center . We had a wonderful guide , Jose, and terrific accommodations . Our driver and guide Francisco , could not do enough for us . He brought us homemade treats his mother cooked, coffee his friend grew , and tried to arrange for us to see his friends rose farm , when my daughter asked if we could see one .. he took us to much needed trips to the pharmacy , where his Spanish was necessary . There are countless little things he did to enrich our experience .

I hope this is the beginning of a long travel relationship with Tamer and a Kimkim . I can’t think of a better service , and really friendship .

Thank you , thank you . It was a meaningful experience for us , a once in a lifetime trip . Can not recommend them more . Beyond grateful .

Hotel Review
Napo Cultural Center
Quito

This was a really great and special experience . The guide , the program , the food, and the accommodations were so wonderful . It is extremely well run . The most clean place we were in Ecuador . They care a lot about you being there . It is a rugged trip , but we’re were very surprised with how nice the room was .

Authenticity & Character
Not a tourist trap . Authentic
Location
Amazon , tree tops
Staff
Cleanliness & Comfort
Cleanest place we were
Activity Reviews
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kuri Muyu (Kichwa traditions) -  Canopy Tower - Traditional Dinner
Kuri Muyu (Kichwa traditions) - Canopy Tower - Traditional Dinner
Yasuni National Park

The hike and the canopy tower was one of my most favorite activities of the 3 weeks in Ecuador . It was amazing . Pictures don’t do it justice . Seeing the birds , going at sunset . Being above the trees and seeing the whole forest and eco system . Our guide was beyond knowledgeable .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Papallacta
Day Trip to Papallacta
Quito

This was a nice day . Easier ride than mindo . Liked the hot springs . Definitely go to the more expensive spa . Even that was quite crowded . I guess I would try to go on weekday . We were there on weekend , and it was packed with little kids , very crowded . This took away from the experience for us . But the whole setup w food , hot springs and services is nice .

Quality of Experience
Food
We are there and the food was good and well priced
Guides, Drivers and Staff
Transport
Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on Aug 03, 2022
Oh Jill! The honor was/is mine, to have been able to work with you and Eden, be part of this beautiful experience you had here in Ecuador, and above all, to have met you in person and got the opportunity to know how wonderful you and Eden are. Our travelers' satisfaction is our BIG REWARD here in Kimkim, but to gain this cherished friendship with special ones is such a great privilege. I promise you that whenever you decide to visit again, Eden or Phoebe, or if any of your referrals would... Read more

Oh Jill! The honor was/is mine, to have been able to work with you and Eden, be part of this beautiful experience you had here in Ecuador, and above all, to have met you in person and got the opportunity to know how wonderful you and Eden are.

Our travelers' satisfaction is our BIG REWARD here in Kimkim, but to gain this cherished friendship with special ones is such a great privilege. I promise you that whenever you decide to visit again, Eden or Phoebe, or if any of your referrals would like to explore this amazing country, you will have me here to count on 150% :)

I will convey your kind words to Francisco and all the guides you mentioned, they will be so happy about that. Sebastian says hi also :)

Until we meet again soon!

Yours,
Tamer

Adventures in Galapagos by Alvaro
Galapagos Islands | Jul 23 - Aug 2, 2022

Stephanie
Stephanie A.
Ocala, FL | Reviewed on Aug 03, 2022
What a wonderful experience we had in Galapagos! Alvaro was super attentive and responsive to all of our questions and had great insight on local activities. We felt very safe in our travels. Safe even to walk at night dressed like a tourist honestly. In all the places we visited in the Galápagos Islands. We speak Spanish but in all honesty the trip was so completely planned from start to finish with transportation and quick support that it really didn’t matter. I would definitely... Read more

What a wonderful experience we had in Galapagos!

Alvaro was super attentive and responsive to all of our questions and had great insight on local activities. We felt very safe in our travels. Safe even to walk at night dressed like a tourist honestly. In all the places we visited in the Galápagos Islands. We speak Spanish but in all honesty the trip was so completely planned from start to finish with transportation and quick support that it really didn’t matter. I would definitely recommend the planning service to my friends who speak no Spanish. We wish we had done our scuba certificate because this is an incredible place to dive, but we did get to do a beginner/non-certificate “discovery” dive which was an amazing experience.

Some favorite places we visited below:

Isabella: smallest town we visited but the tours were WOW

Hotel- Casa de Marita - beachfront boutique hotel with an incredible view walking distance from the doc/ snorkeling/ beachfront dining. Walk the boardwalk and explore the seaside. =]

Volcano (Sierra negra) 10 mile hike in Isabella - Visit to the second largest crater in the world. This was an intense, gratifying hike. Definitely bring hiking boots (not sneakers) and a camera. Incredible view, and and quite satisfying.

Tintoreras: This tour was rather short compared to some others but we saw the most penguins, blue footed boobies, and sharks (in just a snorkel) than any other tour! Also lots of sea lions and marine iguanas.

San Cristobal:
Here the sea lions are everywhere along the boardwalk area (the most we saw anywhere). Go for a walk and greet MANY sea lions on the way on the park benches and sidewalks.

Casa Blanca- ADORABLE boutique hotel with incredible view (on the bay) and just in front of the main doc which was very convenient for our tours that left from there. Restaurant there is superb. Hostess was incredible.

Tijeretas- easy paved hike with a favorite snorkel spot. Up close and personal experience with playful sea lions and tortoises! Interpretation center is a great family activity.

Santa Cruz:
This is a fun island with lots of food, shopping, tours, and activities! The below 2 favorites are great family activities!

Acacia hotel - beauuuuutiful eco hotel that definitely felt like a treat with a private pool and modern/tasteful amenities.

Exploring and uninhabited island- Bartolomé. I wasn’t sure what to expect here but this was a great package because it was a larger boat with a great crew/ tour guide. Breakfast, lunch, snacks, and champagne included with a rather easy hike and beautiful snorkel. We saw new and different creatures such as a manta ray and puffer fish in the reef, as well as tortoises, playful sea lions and parrotfish up close.

Highlands tortoises farm- a beautiful home for the tortoises and we were able to see them up close, watch them eat their fruits freely and had a wonderful tour guide who was passionate about her work. Wonderful restaurant was there too.

Hotel Reviews
Acacia Galápagos Boutique Hotel
Puerto Ayora

This was so wonderful and charming. Beauuuuutiful eco hotel that definitely felt like a treat with a private pool and modern/tasteful design and amenities. The had robes hung up for us and several beautiful lounge areas. Also the hostess was wonderful, helpful, and inviting. Breakfast was fantastic!

Authenticity & Character
Modern eco style was very tasteful
Location
Central location
Staff
Warm, inviting and helpful
Cleanliness & Comfort
Very clean and comfortable. Lived the robes and also the bathroom was no the stylish and clean.
La Casa de Marita
Puerto Villamil

This place was very impressive. One of our favorite hotels! The waterfront view was incredible. The garden was also so charming! Water front tapas for happy hour was a classy treat and dinner was also very good. Staff made us feel very taken care of as well.

Authenticity & Character
This place was very charming and definitely had a proud Latin American personality.
Location
This is located on the end of the beach where it’s quieter, but also just a few steps down the beach are many waterfront restaurants and also pharmacy/essentials in walking distance.
Staff
Welcoming, warm, and took great care of us!
Cleanliness & Comfort
Areas were clean, comfortable, and beautiful.
Casa Blanca
Puerto Baquerizo Moreno

We stayed at the top floor suite and it had a great view, and a huge private patio. We could see the sunset from their incredible restaurant downstairs. Hospitality was wonderful and we felt well taken care of as well as safe in the area. Overall very impressed. This place is right near the bay doc which is both convenient and provides a great view!

Authenticity & Character
Lots of personality- was quaint and charming.
Location
Very convenient and beautiful sunset waterfront view .
Staff
Very attentive and took care of us.
Cleanliness & Comfort
Very clean and comfortable. Loved the privacy of the top floor suite.
Activity Reviews
Hiking the Sierra Negra Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands

This was an intense, gratifying 10 mile hike. Definitely bring hiking boots (not sneakers or hiking sandals) and a camera. Incredible view, and and quite satisfying. Tour guide was very energetic and knowledgeable.

Quality of Experience
Was the kind of challenging hike I was hoping for!
Food
Bagged lunch provided was good!
Guides, Drivers and Staff
Very knowledgeable
Transport
Dinner by the Sea
Dinner by the Sea
Galapagos Islands

Isla Grill was incredible. There were small sharks by the foot of the restaurant in plain view which was an added bonus for us! It really felt like a special occasion place. We had a bottle of the Isla Grill wine which was so good!

Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

I wasn’t sure what to expect here but this was a great package because it was a larger boat with a great crew/ tour guide. Breakfast, lunch, snacks, and champagne included with a rather easy hike and beautiful snorkel. We saw new and different creatures such as a manta ray and puffer fish in the reef, as well as tortoises, playful sea lions and parrotfish up close.

Quality of Experience
Staff was so attentive and friendly! Also so many amenities. Very relaxing yet eventful day.
Food
Salad and dressing, fish, fried/battered bananas, huge breakfast, champagne, flan, everything was great and they thought of everything!
Guides, Drivers and Staff
Very friendly and attentive.
Exploring the Underwater World: Discovery Basic Diving Day in Santa Cruz
Exploring the Underwater World: Discovery Basic Diving Day in Santa Cruz
Galapagos Islands

We did the discovery tour and felt very well taken care of. We had an instructor walk us through instructions (just 2 students:1 instructor) and our instructor was very attentive. He made me feel safe and comfortable and took great go pro pictures and videos which were provided to us for free!

Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

This was a favorite tour for sure. This tour was rather short compared to some others but we saw the most penguins, blue footed boobies, and sharks (in just a snorkel) than any other tour! Also lots of sea lions and marine iguanas.

Quality of Experience
Food
Gave us tangos (local chocolate covered biscuits kind of) after our snorkel =]
Guides, Drivers and Staff
Super knowledgeable and friendly, enthusiastic, and funny =]
Transport
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

This tour was rather self paced which was good for fitting different schedules. A long simple walk through town and on a beach, then kayaking was so much fun!

Quality of Experience
Guides, Drivers and Staff
Self paced and more hands off large group tour
Transport
This was a lovely walk to the beach through town
Exploring the Santa Cruz Highlands & Charles Darwin Research Station
Exploring the Santa Cruz Highlands & Charles Darwin Research Station
Galapagos Islands

Beautiful family friendly experience with wonderful guide and ability to get up close and personal with land tortoises free range style. They seem very happy here. It was a beautiful tour.

Quality of Experience
Food
Cafe we visited on site was a delicious 3 course meal. So good!!
Guides, Drivers and Staff
Amazing tour guide. Passionate about her field, educated, and an obvious live for the wild life.
Transport
Cabs
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

This was our first real tour. We actually were offered to do both areas to snorkel but elected to do just the first (tijeretas). This was a wonderful snorkel with an easy paced hike beforehand. Sea lions were very playful and friendly. Tortoises also were happy to swim with us! Snorkeling go pro pictures were included for free =]

Quality of Experience
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Aug 09, 2022

Dear Stephanie!

Working together on creating a fantastic adventure in the Galapagos, especially for such a special occasion was gratifying for me, and so awesome that you were able to discover the beautiful country of Ecuador.

It really warms my heart to know that you forged one-of-a-kind memories and that your expectations were fulfilled.

Remember, you have gained a new friend in the middle of the world!

I wish you all the best!
Alvaro

Diego did an excellent job planning our trip!...
Costa Rica | Jul 27 - Aug 2, 2022

S
Shameik B.
Gainesville, FL | Reviewed on Aug 03, 2022
Diego did an excellent job planning our trip! All the excursions and airport/city transfers were timely in picking us up. All our tour guides were knowledgeable and excited about sharing their expertise with us. The hotel selections were perfect. There was one last minute change with one of our excursion providers and we received multiple notifications to ensure we were aware of the change. Overall, my family and I had a wonderful trip! Read more

Diego did an excellent job planning our trip! All the excursions and airport/city transfers were timely in picking us up. All our tour guides were knowledgeable and excited about sharing their expertise with us. The hotel selections were perfect. There was one last minute change with one of our excursion providers and we received multiple notifications to ensure we were aware of the change. Overall, my family and I had a wonderful trip!

Hotel Reviews
Hotel Arenal Montechiari
La Fortuna

We arrived at night while it was raining and hungry after our long trip. We were initially frustrated because we did not have great internet access and the front desk was unable to provide guidance on restaurants nearby or ones that could deliver. We eventually went walking to get dinner and found an excellent restaurant (Travesía) within 5 mins. We discovered many wonderful places to eat within a 10 min walk during our time there (Italianissimo, Snapper House). This hotel really has an excellent walkable location and the pool was great! I would 100% stay again.

Authenticity & Character
Location
Walkable, safe
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

We stayed on the beach access side of the property and it was excellent! The property is lush and beautiful. We could hear the waves from our room. We ate most of our meals at the restaurant and it was delicious— Marilin was especially helpful! The pool is a great size and was never overcrowded when we were there. We did not have hot water the first night for showers but the office had it fixed the next day. Liked seeing the monkeys on the property until they stole food directly off my plate. Overall, wonderful stay and would 100% recommend this gem.

Authenticity & Character
Location
Not as walkable to other restaurants/shops as I’d like
Staff
Cleanliness & Comfort
Rooms cleaned daily without having to request it.
Local specialist: Diego Rivera
Diego
Diego Rivera
Local specialist in Cartago, Costa Rica | Replied on Aug 03, 2022

Hello Shameik! Thank you very much for your comments, it was an absolute pleasure preparing your vacation and creating a memorable trip for your family. Please keep alive the Pura Vida spirit, I hope you can come back soon to explore more areas of our beautiful country.

Very well thought out trip plan, great picks ...
Spain | May 17 - May 22, 2022

S
Shahenaz E.
Wakefield, NY | Reviewed on Aug 02, 2022
Very well thought out trip plan, great picks for both our hotels and activities. Beatriz, our local specialist really catered to our needs and was very helpful whenever we contacted her. Read more

Very well thought out trip plan, great picks for both our hotels and activities. Beatriz, our local specialist really catered to our needs and was very helpful whenever we contacted her.

Hotel Review
Las Casas de la Judería
Seville
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Aug 03, 2022

Hi Shahenaz! Wow, thank you so much for taking the time to write this review, I really appreciate it :) It was truly a pleasure to work with you to create this trip and help you along the way. Sending you my best regards, Bea.

Sublime Scandinavia!
Norway | Jul 5 - Jul 17, 2022

Marie
Marie H.
Odenton, MD | Reviewed on Aug 02, 2022
My husband and I recently made a very successful first trim to Norway and Sweden, spending a total of 2 1/2 weeks. The Swedish leg was straight-forward so we made all arrangements on our own. For Norway, we used KimKim Tours because we felt that the intricacy of the transportation system (in our case, a combination of domestic trains and ferries) was more than we were comfortable handling on our own. In addition, KimKim offered the maximum degree of customization compared to other providers.... Read more

My husband and I recently made a very successful first trim to Norway and Sweden, spending a total of 2 1/2 weeks. The Swedish leg was straight-forward so we made all arrangements on our own. For Norway, we used KimKim Tours because we felt that the intricacy of the transportation system (in our case, a combination of domestic trains and ferries) was more than we were comfortable handling on our own. In addition, KimKim offered the maximum degree of customization compared to other providers. They took care of booking all hotel stays, 'Norway in a Nutshell' train tickets from Oslo to Myrdal/Flam, ferry tickets to Balestrand and one dinner reservation there (Kviknes Inn), Fjaerland fjord excursion, ferry to Bergen, and a walking tour of Tromso. To reach Tromso from Bergen, we self-booked a 4-night Hurtigruten cruise; however this could also have been arranged through KimKim.
While in Norway, we traveled with friends from the US -- a couple who, in addition to participating in our jointly developed itinerary, requested tickets for a Grieg tour in Bergen and slightly different hotel arrangements so that they could extend their in-country travels to accomplish ancestral research. The KimKim system allowed us to view each others exchanges with the specialist which was most helpful. It’s worth noting that at the start, the four of us were set up as a single account. However we learned that the way the cancellation insurance was structured, if one couple had to cancel for any reason, then the other couple would be impacted. As a result, KimKim offered to split us apart though we had already put down a deposit. This was very much appreciated though there were some initial technical difficulties in accomplishing the split. Therefore we suggest that KimKim clarify this particular aspect of their offered insurance before any money is collected. In the end, the global covid-19 pandemic seriously interrupted our travel plans which began in 2019. Our trip was finally undertaken in 2022. KimKim held the money we had initially paid and applied it to the trip when conditions made it possible for international travel to be resumed.
Overall, our bi-country trip was a great experience. In Sweden we easily got around on our own. We rented an apartment in Stockholm, took the train to Gothenburg to visit Swedish friends and from there went on to Norway via bus to Oslo. Once in Norway, we followed our customized itinerary designed through use of the KimKim online platform with advice from KimKim's selected local travel specialist (in our case, Guide Sør based in Kristiansand, Norway). As noted, the KimKim process allows maximum customization (up to 100%). For this to work well, the specialist needs to be given as much detail about the goals of the trip as possible. Upon request, the specialist was able to suggest specifics such as hotel bookings which we had the freedom to use or reject; we were also able to request that the specialist book alternative arrangements. In addition, the specialist advised us about days/hours of operation for various venues (e.g., restaurants, museums) so that we knew this before traveling.
A concern prior to departure was that the final itinerary was posted at least 2 weeks later than anticipated and was not packaged or delivered as expected. The itinerary was posted online in the system 'conversation' requiring us to then print a copy for travel as opposed to being sent to us in hard copy via regular or overnight mail. Nevertheless, the online version allowed us to move forward and provided reassurance that each booking requested had been made.
Land accommodations were all satisfactory (rooms were fine; included breakfasts were excellent). However, at 3 different hotels, our fellow travelers who had booked and paid (in full) in coordination with us, were told that that they had not yet made payment. The first such incident was resolved overnight by KimKim with no additional payment necessary. In the other two cases, our friends had to pay again and then get reimbursed by KimKim. This was accomplished timely but double-payment shouldn’t have been necessary. Apparently, there is a problem with the way things work 'behind the curtain' so to speak. It seems that KimKim uses a third party to accomplish hotel bookings rather than making or re-confirming them directly with each hotel. Other reviewers have similarly commented so our suggestion is that KimKim find a way to avoid this situation in the future. A similar, less concerning glitch occurred when we showed up at Kviknes Inn for dinner, i.e., the reservation noted in our itinerary was not recorded in the restaurant's log. Fortunately there was plenty of seating and no money had been paid in advance.
Of great value was KimKim's ability to advise us on the specifics of local transportation so that getting from one point to the next, whether overland or by water, worked seamlessly. Our helpful specialist secured passage for us, providing detailed input on the location of various stations and docks.
In summary, the degree of customization we sought led us to choose KimKim -- this is a strong selling point for the company. International travel, especially in the midst of a pandemic, can be fraught with problems so we were happy to have accomplished our journey knowing there were specialists we could reach if necessary. A final suggestion is that an emergency phone number to reach a ‘live’ voice after hours should be given to every client; using the number provided, we were only able to reach an answering machine. Luckily, because all hotels honored KimKim’s reservation requests on our behalf, the four of us we were never without accommodations and the various payment glitches were resolved.
Lastly, we’d like to personally thank Julia, Sonia and Kjeld of Guide Sør. We believe that each worked very hard to make our trip a success in spite of the extreme impact of the pandemic.

Hotel Reviews
Hotel Norge by Scandic
Bergen

Great hotel experience! Convenient central location in Oslo (within walking distance of the train station). Very friendly, helpful staff. The location is also very good for walking to other tourist attractions, i.e., historic buildings, lovely parks, the funicular (grand view of the city), fish market, quaint wharf area, and more!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Radisson Blu Airport Hotel, Oslo Gardemoen
Gardemoen

Wow - talk about convenience to the airport but not the typical 'airport' feeling. Excellent service and wonderful included breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo

Excellent accommodations very conveniently located steps from Oslo's Central Train Station. Very friendly staff and great breakfasts!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Balestrand Hotel
Balestrand

The Balestrand Inn is the perfect place to stay if you are looking for a small hotel experience with a great view of Sognefjord in the lovely rural community of Balestrand, just a short ferry ride from Flam. Staff are incredibly friendly and helpful, our room was clean and the coffee service on the main floor wonderful - best cappuccino ever! There is currently no meal service on-site but we were given a discount at the historic Kviknes Hotel for each of our meals.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Tromsø
Tromsø

Tromso is very worth exploring and the Thon Hotel Tromso is the perfect place from which to stroll this Arctic city. Staff were very friendly/helpful and the breakfasts were excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hurtigruten Onboard

Our 4-night Hurtigruten ferry ride from Bergen to Tromso was a major highlight of our 2 1/2 week trip to Scandinavia. It's remarkable how this mail/cargo line converted it's fleet so that tourist could enjoy the village-to-village travel experience in comfort as well as undertake several well-organized land excursions. The food was excellent - breakfast & lunch buffets, then seated dinners. We tend to avoid going on those enormous passenger cruise ships that overwhelm the places visited. Hurtigruten is a great alternative - the perfect way to enjoy the scenic Norwegian fjords and get a sense of the lifestyle in this remarkable country .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kjeld Mejlkjær

Highly Recommend!
Spain | Jul 23 - Jul 31, 2022

Randi
Randi B.
Manhattan, NY | Reviewed on Aug 02, 2022
James put together a customized itinerary that was tailored to our interests. He listened carefully to what we were looking for, presented an itinerary, and worked closely with us to tweak it until it was perfect! Our drivers and guides made our vacation stress free and very informative. Most memorable were our cooking class in Barcelona, our “Cultural Triathlon” and flamenco night in Sevilla, hiking the Caminito del Rey, and visiting the Alhambra in Granada. Each hotel was beautiful in... Read more

James put together a customized itinerary that was tailored to our interests. He listened carefully to what we were looking for, presented an itinerary, and worked closely with us to tweak it until it was perfect! Our drivers and guides made our vacation stress free and very informative. Most memorable were our cooking class in Barcelona, our “Cultural Triathlon” and flamenco night in Sevilla, hiking the Caminito del Rey, and visiting the Alhambra in Granada. Each hotel was beautiful in its own way. I especially loved our hotels in Sevilla and Granada!
Once we arrived in Spain, James or a member of his team were always available and checked in with us regularly to make sure everything was going well. We really appreciated that!
I would absolutely recommend KimKim and specifically Tailor Made Andalucia if you are planning to travel to Spain!

Hotel Reviews
Gallery Hotel
Barcelona

Friendly, helpful front desk staff, large and modern rooms, excellent breakfast buffet! Perfect location for walking to just about everything or using the subway. Yummy gelato place across the street!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hospes Las Casas del Rey de Baeza
Sevilla

Really pretty hotel with beautiful courtyard for breakfast and lovely pool and lounge area! Restaurant onsite with good food. Very relaxing to eat poolside!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa 1800
Granada

Perfect location for walking around the city. Tucked away from the noise on a small pedestrian street with lots of charm! Very peaceful, beautiful courtyard where afternoon tea and sweets are served… a really nice touch and much appreciated! Nice breakfast buffet as well. No elevator, so ask for help if your room is at the top of the stairs and your bags are heavy!

Authenticity & Character
Location
Staff
Front desk staff should offer to have someone carry bags for those whose rooms are on the top floors.
Cleanliness & Comfort
Activity Reviews
Guided Walk of the Gothic Quarter with Tapas Dinner
Guided Walk of the Gothic Quarter with Tapas Dinner
Barcelona

If you love history, this is the walk for you! Very informative tour guide! Tapas dinner was fun… we went to 2 places to experience some variety.

Quality of Experience
Guides, Drivers and Staff
Transport
A Cooking Class of Spanish Cuisine
A Cooking Class of Spanish Cuisine
Barcelona

Great experience! Class of 12 included retirees, a family of 6, and 4 others including us. Our chef took us shopping for the ingredients at the big market and gave us a tour of the market which was an unexpected perk. We made many different dishes and then sat at a big table to enjoy the meal. It was a unique experience, one of the highlights of our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cultural Triathlon in Sevilla!
Cultural Triathlon in Sevilla!
Seville

Our guide, Pilar, was exceptional. She clearly loves her city and loves to share its history and its charms! The horse drawn carriage picked us up at our hotel and took us to the Plaza de Espana. After the ride was finished, we walked to the river where our boat was waiting! The boat took us to Triana, where we learned some of the history, walked through the market, and did some shopping. It was a great trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip from Ronda to Hike the 'Caminito del Rey' - Ending in Granada
Day Trip from Ronda to Hike the 'Caminito del Rey' - Ending in Granada
Spain

Very beautiful, cool experience. Perfectly safe.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: James Monro
James
James Monro
Local specialist in Sevilla, Spain | Replied on Aug 25, 2022

Hi Randi!

Many thanks for your detailed feedback and kind words. We're thrilled that you had a great time and it all came togther well! I'm especially pleased you loved the visits in Andalucia! It was a delight to plan it with you & have you travelling with us. Good luck with the Spanish course!
Un abrazo,
James

A seamless and unforgettable adventure
Iceland | Jul 14 - Jul 24, 2022

Amber
Amber G.
Chicago, IL | Reviewed on Aug 02, 2022
We had the best time in Iceland! Every single attraction Terry set on our daily itinerary and paid adventures were so beautiful and fun. We decided to book our trip through a travel agency, which we've never done before, because our Iceland adventure was part of a larger travel plan that we were already overwhelmed with booking. All through our time in Iceland, and since we got back, we've been congratulating each other on what a good idea that was! We heard from Terry, our travel... Read more

We had the best time in Iceland! Every single attraction Terry set on our daily itinerary and paid adventures were so beautiful and fun.

We decided to book our trip through a travel agency, which we've never done before, because our Iceland adventure was part of a larger travel plan that we were already overwhelmed with booking. All through our time in Iceland, and since we got back, we've been congratulating each other on what a good idea that was!

We heard from Terry, our travel agent, within a few hours of filling out our interest form. And she was amazing. She was responsive to our questions and our priorities, she worked with us as we chose and changed activities (often) and she was communicative about roadblocks.

And, to top it all off, she put in a ton of extra work--all in secret--to help me plan a surprise proposal in front of an Icelandic waterfall for my now fiancee! She was so helpful and excited about being my "secret agent," and she planned everything so perfectly. It all went without a hitch, and my fiancee hadn't expected any of it!

Thank you, Terry, for a trip of a lifetime!

Activity Reviews
Blue Lagoon
Iceland

A super relaxing first outing. What a great way to refresh and relax after a long trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Horse Riding on Black Sand Beach
Horse Riding on Black Sand Beach
Iceland

Very fun! We learned about the horses and got to do the Icelandic gait. It would have been fun to go on a bit of a longer/more varied route.

Quality of Experience
Guides, Drivers and Staff
Transport
It was horses. What's not to like?
Zipline Adventure Tour
Iceland

Wonderful guides and such a fun adventure! It was the perfect length, as well. Zoom zoom! Such a thrill!

Quality of Experience
Guides, Drivers and Staff
Fantastic! Loved the history we got sprinkled in, and the wonderful good humor. Total sweethearts!
Transport
Whales and Puffins
Iceland

A trip highlight! What an amazing experience. The boat was comfortable. We were given coveralls to keep us warm, and the tour guide was passionate and articulate. We really learned something on this trip, and our tour guide made us as tourists feel very connected to the larger cause of animal conversation in this beautiful country. Also puffins rock.

Quality of Experience
Guides, Drivers and Staff
A+
Transport
Boats are fun.
Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on Aug 03, 2022

Thank you so very much for your glowing review ; I'm blushing! I'm thrilled that you had such an amazing adventure but even more so that we were able to keep the proposal a secret. That was so tough for me (but so exciting as well)! Congratulations, you two!

1 Week / 3 Cities in Greece
Greece | Jul 23 - Jul 30, 2022

J
Joanna C.
Somerset, CA | Reviewed on Aug 02, 2022
Eleni did a wonderful job providing great lodging, locations, and experiences during our trip to Greece. We had a family of four with two teenagers and got to experience a little bit of everything. We had a couple hiccups with car rentals, but that didn't take away from how well organized the whole vacation was. The team was incredibly responsive during our trip 24/7 and every guide we interacted with was the best! If I ever go to Greece again, I would be happy to work with Eleni and her... Read more

Eleni did a wonderful job providing great lodging, locations, and experiences during our trip to Greece. We had a family of four with two teenagers and got to experience a little bit of everything. We had a couple hiccups with car rentals, but that didn't take away from how well organized the whole vacation was. The team was incredibly responsive during our trip 24/7 and every guide we interacted with was the best! If I ever go to Greece again, I would be happy to work with Eleni and her team! Thank you for the memories.

Hotel Reviews
NLH Monastiraki
Athens

It's very close to the Plaka district and within walking distance of most shopping and restaurants. The room was pretty basic, but quiet. Really the staff was the highlight of this location. Pretty amazing customer service.

Authenticity & Character
It's a fairly basic hotel room. Not bad in any way.
Location
It doesn't have the best curb appeal in the alleys of Athens city. But inside is secure and lovely.
Staff
Staff was amazing! They recommended good places to eat and were great at making us feel at home.
Cleanliness & Comfort
Thanos Village
Gialova

Our family all loved this location. Quiet. Private. Stunning views in all directions. I enjoyed being surrounded by all the plants. Air conditioning worked well, close to beaches, shopping, and food. Loved the balcony and pool.

Authenticity & Character
The surrounding area.
Location
The ocean views and easy access to shopping.
Staff
I never saw the staff. We never needed anyone for anything.
Cleanliness & Comfort
Klymeni Traditional Homes
Nafplio

Probably one of the coolest places I've ever stayed. The homes are so neat with all the stone, marble, and wood. Beautiful views from the balconies of the castle, town, ocean, churches, and lime trees. Very magical. Our whole family loved it. Quiet, safe, peaceful, romantic, cozy, and you have easy access to anything you want to do in the area.

Authenticity & Character
The design of the villas is magical.
Location
The views are amazing!
Staff
The staff could not have been nicer or more helpful
Cleanliness & Comfort
Very clean and comfortable. Totally felt comfortable walking around barefoot
Activity Reviews
Private Sailing to Proti Island
Private Sailing to Proti Island
Greece

Captain Nikos ensured that this trip would be a favorite for the entire family! The blues of the ocean were to die for! The sea was so calm and clear. The company and snacks were awesome. We didn't even make it to Proti island... We were having way too much fun getting a customized private route through the bay. Would do again 100%

Quality of Experience
Favorite for the entire family!
Food
The coffee and peaches
Guides, Drivers and Staff
Captain Nikos was the best!
Transport
We've never been on a sailboat before. Super relaxing and fun.
Kalamata private Food Tour
Kalamata private Food Tour
Greece

A cant-miss highlight for a trip to Kalamata! The tour combined great food, wine, coffee, company, city sights, and history with memorable local interactions. Maria was like an immediate best friend to our entire family. You could tell she was incredibly passionate about the food tour and making sure we all had a blast. I would recommend her food tour to everyone!!!

Quality of Experience
Maria was the best!
Food
All of the food was delicious. Had to pace ourselves because the is so much and you want to eat it all.
Guides, Drivers and Staff
Transport
Sea Kayak above sunken Epidaurus
Sea Kayak above sunken Epidaurus
Nafplio

A wonderful combination of beauty, activity, history, fun, relaxation, good food, and good company. Kayaking on the sea was therapeutic. The water was so calm and beautiful. Very laid back. Snorkeling over the sunken city was a magical experience. Loved every minute of it!

Quality of Experience
The tropical feel and snorkeling
Guides, Drivers and Staff
Guides had very different personalities and were all fun.
Transport
Easy drive in. Easy to park. Easy to find. Great location.
Private Epidaurus Guided Tour
Private Epidaurus Guided Tour
Greece

Unless you're a big history buff... This location is just okay. We liked our guide and all, but for the amount of time it took to drive out there and then walk around in the heat... I don't know that it was worth it. Also, so much of it is covered with or surrounded by modern construction equipment.

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking Palamidi Castle
Hiking Palamidi Castle
Nafplio

So we had a private guide who took us up the back way through the forest to the castle which we thought was cool until we realized we could have just driven and parked at the castle. Also, by the time we got up there, the castle was closing in 30 min so we didn't get to see a lot of it before getting kicked out. And our guide didn't really tell us anything about the castle.

Quality of Experience
Guides, Drivers and Staff
The only negative was that our guide seemed really tired or out of shape and we're a pretty athletic family that wanted to get up the mountain quickly.
Transport
Horse Riding in Nafplio
Horse Riding in Nafplio
Nafplio

The horseback riding would have been better if it hadn't just been around the town... I'm use to horseback riding being an opportunity to see countryside you normally wouldn't see by foot or car. Also these particular horses were difficult. They were either bitter or slow. However, our guide was terrific. The best part of the edventure was when we stopped riding horses and just hung out at his place for drinks and fruit.

Quality of Experience
Better horses and location
Guides, Drivers and Staff
The guide was friendly and generous
Transport
Private Acropolis & Agora Mythology Tour
Private Acropolis & Agora Mythology Tour
Athens

The ruins took a backseat to our guide Maria who was really fun, funny, and the best part of the experience. Our family arents really big on history so we mostly just wanted to see the pantheon for photos. As cool as it was, the only negative were the crowds. We liked that our guide has photos of what the structures use to look like. :)

Quality of Experience
Maria, our guide was the highlight for sure!
Guides, Drivers and Staff
Transport
Our driver to the Acropolis was awesome!
Local Sunset Dinner
Local Sunset Dinner
Greece
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Aug 03, 2022

Dear Joanna,
thank you so much for the beautiful memories you shared with me and our team here in Athens. Most of all, I would like to thank you for the wealth of information in your feedback with regards to accommodations, activities, drivers and guides, because it is very important for us to know our travelers' experience and impressions. I would love to plan another trip in Greece or Italy (where I also specialize in) for your family in the near future!

Safe travels!
Eleni

Our Trip to Radda in Chianti, Florance and Sorrento
Italy | Jul 22 - Jul 30, 2022

N
n h.
Ankeny, IA | Reviewed on Aug 02, 2022
Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating. We did very much appreciate some... Read more

Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating.

We did very much appreciate some of the concierge's help while we were there. Our luggage was lost and she was very helpful in tracking it down and getting it to us. And the drivers were always on time. We didn't understand the purpose of the person who met us in Sorrento, as he didn't live there and didn't provide any helpful info. Neither he nor the concierge could help us with local restaurant info, etc.

We also didn't really understand who to ask for questions we had and felt like one person would say, no ask the other person, etc. which wasn't great.

We did really love the person who was with us in Radda, Felipo. We are glad we did too as even though we thought we were getting booked on totally different excursions, he ended up leading them all - a biking tour, a hiking tour, and even a cooking class.

All in all, we had a great trip, but feel there are some kinks that Kim Kim, etc. should work out.

Hotel Reviews
Hotel Balestri
Florence

Very nice people, updated rooms done quite nicely. Very bizarre collection of Goofy figures in the lobby area that clashed with the vibe of the hotel. Great location. Not a very sound proofed room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Leopoldo
Radda in Chianti

Very bare bones hotel. Cheap towels, toilet paper, sheets. You have to pay to get a robe or an extra towel. We could hear word for word conversations of the people outside. It also wasn't cleaned very well, and the AC could not keep up with the extreme outdoor heat. I found most of the staff to be overly formal and one, when we requested an upgraded room, to be on the rude side. It is super old, so if you are looking mainly for historic character and not a higher-end experience, this may work for you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Capodimonte
Sorrento

We ended up enjoying this hotel, but giving it 3 stars because the first room they put us in smelled strongly of mold and had black mold around two of the vents in the room. It was also right next to the pool so we could hear the people at the pool in our room, and it also did not have hot water. The hotel initially said sorry we are booked when we tried to get another room, but I was persistent and magically they gave us a different room that did not have these issues. We loved that room. The other thing that was a bummer about this hotel was the pool. We had not had a break from our kids in years and so were bummed that the pool was full of kids being kids - it just was not at all relaxing and so we didn't use it other than the initial time we went. Very good breakfast. Really pretty hotel overall.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tough one - the initial room they put us in would get 0 stars, but the one we finally got did not have issues and was great.
Activity Reviews
Private biking tour with lunch & wine tasting
Private biking tour with lunch & wine tasting
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Organic cooking class in a typical farmhouse - semi private
Organic cooking class in a typical farmhouse - semi private
Italy
Quality of Experience
It was lovely, but quite hot
Food
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone

Totally customized 2 week family trip to Costa Rica (10 Jul - 23 Jul)
Costa Rica | Jul 10 - Jul 23, 2022

A
Anna L.
United Kingdom | Reviewed on Aug 02, 2022
We've just come back from an amazing trip with another family to Costa Rica. Planned and supported by Yuliana, KimKim and Amazilia throughout. Fantastic service from start to end. Thank you Yuliana and KimKim/Amazilia. From the moment I contacted KimKim with a speculative query, KimKim’s responsiveness was immediately apparent. A local agent was assigned to help me plan the trip within 24 hours and thereafter, all queries were responded to, at maximum within 24 hours, or within... Read more

We've just come back from an amazing trip with another family to Costa Rica. Planned and supported by Yuliana, KimKim and Amazilia throughout. Fantastic service from start to end. Thank you Yuliana and KimKim/Amazilia.

From the moment I contacted KimKim with a speculative query, KimKim’s responsiveness was immediately apparent.

A local agent was assigned to help me plan the trip within 24 hours and thereafter, all queries were responded to, at maximum within 24 hours, or within minutes if my queries were sent within office hours of Costa Rica time zone, which I've noticed can often run to 7 or 8pm local time. Our minds were made up to choose KimKim to help plan our holiday within the first few interactions and supported by the excellent reviews they've received for trips all over the world.

We were not disappointed. Yuliana was the local agent assigned to us, she has been professional, helpful, and responsive throughout; irrespective of the number of questions I had and boy, I had a few questions as we knew very little about Costa Rica. Whilst there were a few tweaks to her draft trip plan, it had met the brief straightaway. We played around with hotels, number of nights at each destination and activities to suit our families. We had some specific requirements and date constraints as two of our teenagers were volunteering at a Turtle conservation centre in Uvita, in week one, therefore we had to fit in with their timeline. Yuliana helped us arrange the private transfer to collect them up from the conversation centre before picking the rest of the party up to our onward destination. She changed things around, provided additional options or clear feedback on suggestions where things may not suit, we really valued the honesty and her local knowledge.

The trips and transfers were done with a mixture of providers but we felt reassured that KimKim/Amazilia were there in San Jose to support if there were issues. The trip ran like clockwork, transfers were prompt, activities were enriching and fun and the guides were knowledge and entertaining. There were only a couple of hiccups which were not the fault of KimKim but they were on the case promptly and helped us resolve.

Hotel Reviews
Parador Nature Resort & Spa
Manuel Antonio

A large hotel, with beautiful ground and great facilities - multiple pools, 3 restaurants including a sushi bar, it's own crazy golf course and monkey trail. Rooms were not the biggest but adequate and well equipped. Small balcony, looking onto the courtyard. A wonderful local beach, Playa Biesanz which is walking distance but quite a steep walk. We felt the hotel was very security conscious, all entries and exits were questioned and confirmed for vehicles and pedestrian. Great ocean views. We loved the Pedro, the resident iguana!

Authenticity & Character
Location
Up a very steep hill, which put us off venturing out to try the local restaurants.
Staff
Cleanliness & Comfort
Rooms were clean and comfortable, however, there was a faint damp smell to the linen.
Hotel & Spa Poco a Poco
Monteverde

Not the biggest hotel. More basic than the previous two we'd stayed in. We ended up being allocated a room without air con although it did have a fan. The hotel room was quite small but adequate. Storage was a bit of a challenge in that the hanging space was limited, within a short cupboard where my husband was not able to hang his shirt up without being crumpled. We had an issue with our plumbing which was quickly rectified. The grounds were very well maintained with beautiful planting. The hotel had a covered pool area with a good bar, a large jacuzzi and a large fire pit with seating which were popular in the evenings. There was a short walking trail around the grounds and plenty of outdoor seating, which I made use of to compensate for the smaller rooms. It's the only hotel out of 5 that had a menu option for breakfast, which was lovely.

Authenticity & Character
lovely grounds, with plenty of outdoor seating and a walking trail within the grounds. It was also very handy to have ramp access for the heavy cases on check out!
Location
Great location for access to Santa Elena, where we were able to sample the local bars and restaurants of which there are many.
Staff
responsive and friendly
Cleanliness & Comfort
Arenal Springs Resort & Spa
La Fortuna

Lovely hotel set in a lot of grounds. I like the lodge arrangements that was separate to the pool and restaurants. Good choice of restaurants, we particularly liked the Italian, the Sushi bar and the snack menu which was offered during the day. There was plenty of choice for breakfast and the service time from 6:30 helped with several of our early morning excursions. We preferred the evening meals from the other restaurants on site. There was a mix up upon checking where my acceptance of an upgrade for one of the rooms turned out to be a change the hotel had made, reducing our 3 room requirement to a single room which was upgraded to the Master Suite. Whilst this did come with a double room, it would not have worked accommodating with 2 families, 7 people. The hotel did insisted that we had to settle for this arrangement as they were full, fortunately KimKim were already on the case and by the time we went back to reception after assessing the room. Arenal Springs did provide us with another double room which we made work. That was an unfortunate start to an otherwise wonderful stay at Arenal Springs. We all loved the daily towel displays and chocolates and the Master Suite was luxurious with two in-room jacuzzis powered by Hot Springs, an indoor and outdoor shower and a hammock with a view of Arenal Volcano.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton by Hilton San José Airport
Alajuela

Good hotel, room size and facilities as you'd expect of a large chain.

Authenticity & Character
Location
Very convenient for the airport and the free shuttle was handy
Staff
Cleanliness & Comfort
Cristal Ballena Boutique Hotel & Spa
Playa Ballena

Cristal Ballena is one of our favourites on the trip. The hotel was fairly small therefore an intimate feel. It was tucked away off the main road and had amazing views, floral, fauna and wildlife. We got best close up view of a sloth of the whole holiday at Cristal Ballena. The staff were attentive, the food was good. We had dinner at the hotel on all 3 nights we were there. Rooms were of a good size, with air con. We had a balcony with a view into the the hotel grounds, swimming pool, the ocean in the distance for incredible sunsets.

Authenticity & Character
Relatively small and intimate, with great staff.
Location
Tucked away from the main road. Well maintained and beautiful gardens. It would be 5 star if the beach was a bit more accessible. Great views and sunsets.
Staff
Friendly and attentive. They would often come over to let us know if wildlife had been spotted.
Cleanliness & Comfort
Clean and comfortable.
Activity Reviews
Whales & Dolphins Boat Tour in Marino Ballena National Park
Whales & Dolphins Boat Tour in Marino Ballena National Park
Costa Rica

A great adventure with a relatively small group. We were rewarded with sightings of plenty of dolphins and a turtle, even though the whales didn't make an appearance on that day. We liked the way the guide was in communication with all the other boats out with the same purpose so if one boat spotted wildlife, the others would rush to the same spot so others could also. It brought an additional element of excitement to the tour. We particularly loved the way the tour started and ended, where the passengers had to enter the boat from the beach rather than a jetty and surfing the waves to get back onto the beach! What fun. The fresh fruit was a nice touch.

Quality of Experience
Guides, Drivers and Staff
Transport
Damas Island Mangrove Kayaking
Damas Island Mangrove Kayaking
Costa Rica

Thanks Alain and the other guides for a wonderful experience. We saw lots of wildlife, had enough freedom to go at our own pace although there were some quite competitive kayaks :). We appreciated the food at the end of kayaking.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Hanging Bridges Hike
Guided Hanging Bridges Hike
Monteverde

Thank you to our guide Phillipe, we thoroughly enjoyed the tour. We learnt a lot about Costa Rica's eco system and climate. The transfer was a little confusing, as it was a bus full and no communication about where we had to go at the beginning so we joined the main queue, along with the other bus loads. However, all was clear when we got to reception. We were assigned Phillipe as our guide. It was really busy at the time so Phillipe suggested that we did the bridges backwards, ie. from 8 to 1 to avoid the crowds. That worked really well.

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

Thank you to our wonderful guide, Carla for spotting all the wildlife (we don't know how you manage to see some of the well camouflaged insects and animals), flora and fauna and particularly for help us take some tremendous photographs through your binoculars with our smart phones.

Quality of Experience
Guides, Drivers and Staff
Transport
Callidryas Sloth Watching Tour
Callidryas Sloth Watching Tour
Arenal/La Fortuna

We spotted 7 in all, two and three toed sloth. We also saw plenty poison dart frogs, a Jesus Christ Lizard, howler monkeys and a tiger heron. Thank you to our knowledgeable guide and the local spotter who'd spent hours before tracking down the animals.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

3 star, not because we didn't see as much as we'd like but because our guide whilst informative was less conversational. Again, he tried to avoid the crowds and the searches felt a little desperate towards the end. That said, we did enjoy it and managed to capture great photos of a glass winged butterfly, pit viper, hummingbird amongst others. Thank you for providing torches.

Quality of Experience
Guides, Drivers and Staff
Transport
Pick up was slightly late. We came to the realisation that this can happen where there are multiple pick ups. The buses can get very full which can be a challenge for those over 6 foot.
El Silencio Hike & Visit to Ecotermales Hot Springs
El Silencio Hike & Visit to Ecotermales Hot Springs
Arenal/La Fortuna

Thank you Franklin, we believe he's one of the best. We were entertained. The teenagers even enjoyed the singing and the dad jokes ;). Hot and humid but we really enjoyed it. Franklin kept a good pace, although he did say at the beginning that we could ask him to slow down if we'd need him to. The heavens opened when we got to the thermal springs and for the most of our time in the springs but we enjoyed the experience nonetheless.

Quality of Experience
Food
Good choice
Guides, Drivers and Staff
Transport
Horseback Riding to La Fortuna Waterfall
Horseback Riding to La Fortuna Waterfall
Arenal/La Fortuna

This was never going to be our favourite activity, as a group we're not experienced, therefore I don't review the horse riding part. The 3 star review is because of the mismatched in expectations around the La Fortuna Waterfall and optional opportunity to swim. We didn't expect this to be a hike (at least 30 mins) down steep steps (and back up for the return) to get to the waterfall. We were prepared for a short walk but not this level of difficulty. The walk also didn't bring us to the waterfall, whilst it was visible at the end of the walk. For those who had opted to swim, they can cross the water with a further short walk to get to the waterfall. For those who had opted not to swim, there was no way to get to the waterfall and there was nowhere to stand/sit and wait for the rest of the part. We collectively felt that this detail need to be reflected in the activity description.

Quality of Experience
Guides, Drivers and Staff
Transport
Peñas Blancas River Floating Safari Adventure by Raft
Peñas Blancas River Floating Safari Adventure by Raft
Arenal/La Fortuna

What a finale activity for us. Once again, our guide was brilliant, knowledgeable, full of humour and chat thank you Martin. We had to do a little bit of work but not a lot given the flow of the river. Our activity was made some what more exciting by an unplanned rescue of a couple of stranded kayakers (both were rescued, unharmed and laughed about their experience).

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Aug 02, 2022
Hi Anna,
I hope you are well.
I am so happy to know you have had a great experience with us, and you have collected beautiful memories with your family here.
Also, I hope the children had the best experience volunteering at a Turtle conservation center in Uvita.
It is great to read your comments and your experience during your stay here in Costa Rica. It is important to know how was everything during your stay.
I am sure it will help us to grow as a company and continue creating the best...
Read more

Hi Anna,
I hope you are well.
I am so happy to know you have had a great experience with us, and you have collected beautiful memories with your family here.
Also, I hope the children had the best experience volunteering at a Turtle conservation center in Uvita.
It is great to read your comments and your experience during your stay here in Costa Rica. It is important to know how was everything during your stay.
I am sure it will help us to grow as a company and continue creating the best experiences for all our visitors.
I appreciate your time to leave this amazing review.
I hope you could visit Costa Rica again in the future. 😊
Kind regards,
Yuliana

Excellent travail de la part de Luisa... MERCI
Peru | Jul 26 - Aug 1, 2022

I
Isabelle R.
France | Reviewed on Aug 02, 2022
Luisa est une jeune femme pleine d'entrain de joie de vie communicative qui a su être à notre écoute et nous a concocté un planning de voyage au Pérou vraiment parfait et surtout correspondant à nos envies déterminées à l'avance.un grand merci donc à Luisa pour ce voyage plein de découvertes. Nous recommandons vivement et même plus encore. Read more

Luisa est une jeune femme pleine d'entrain de joie de vie communicative qui a su être à notre écoute et nous a concocté un planning de voyage au Pérou vraiment parfait et surtout correspondant à nos envies déterminées à l'avance.un grand merci donc à Luisa pour ce voyage plein de découvertes. Nous recommandons vivement et même plus encore.

Activity Reviews
Must sees in Lima
Must sees in Lima
Lima

On a découvert Lima dans d'excellentes conditions voir privilégiées

Quality of Experience
Guides, Drivers and Staff
Transport
Drive towards Paracas
Drive towards Paracas
Lima
Quality of Experience
Guides, Drivers and Staff
Transport
Overflight Nazca Lines & Sunset over the dunes
Overflight Nazca Lines & Sunset over the dunes
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Drive back to Lima from Paracas
Drive back to Lima from Paracas
Paracas
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Cusco City
Welcome to Cusco City
Cusco

On a eu le bonheur de rencontrer Guido, notre guide local qui a été fantastique,communicatif, plein d'humour,un vrai coup de coeur pour Guido

Quality of Experience
Guides, Drivers and Staff
Transport
Cusco Walking City Tour
Cusco Walking City Tour
Cusco
Quality of Experience
Guides, Drivers and Staff
Transport
Moray circular terraces and soft hike to Maras salt mines
Moray circular terraces and soft hike to Maras salt mines
Peru

Exceptionnel

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lunch at the Shores of Piuray Lake
Lunch at the Shores of Piuray Lake
Peru

Un endroit bien secret et authentique

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chinchero Village & its archaeological park
Chinchero Village & its archaeological park
Peru

On y fait nos achats,on a passé un très très bon moment

Quality of Experience
Guides, Drivers and Staff
Transport
Ollantaytambo Village and Inca Site Exploration. Pinkulluna Hike
Ollantaytambo Village and Inca Site Exploration. Pinkulluna Hike
Peru

Guido, toujours Guido était là pour nous donner toutes les informations nécessaires et répondre à nos questions

Quality of Experience
Guides, Drivers and Staff
Transport
 Pachamanca: Traditional Andean Underground Cooking
Pachamanca: Traditional Andean Underground Cooking
Sacred Valley

Beaux souvenirs

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Il est temps de remercier très chaleureusement notre chauffeur, discret, très sympathique et excellent conducteur
Machu Picchu Exploration
Machu Picchu Exploration
Aguas Calientes/ Machu Picchu

L'endroit est juste magnifique et magique

Quality of Experience
Guides, Drivers and Staff
Dommage guide pas du tout à la hauteur de nos attentes
Transport
Local specialist: Luisa Lafaix Raffo

Absolutely perfect trip top to bottom.
Italy | Jul 19 - Aug 1, 2022

Michael
Michael G.
Palo Alto, CA | Reviewed on Aug 02, 2022
Absolutely perfect trip top to bottom. White glove service all along. Alessandro was fantastic at both his plan for us and his willingness to work with us as the trip played out. Wonderful trip! Read more

Absolutely perfect trip top to bottom. White glove service all along. Alessandro was fantastic at both his plan for us and his willingness to work with us as the trip played out. Wonderful trip!

Hotel Review
CASTELLUCCIO PALUSSE
Città della Pieve (PG)

The owner of this castle is Katia, a charming woman who is full of life and brings her spirit to her work. Family cooked meals, amazing hospitality. I’d love to stay there again.

Authenticity & Character
Location
Staff
Katia is fanstastic!
Cleanliness & Comfort
Local specialist: Alessandro Bellaguardia
Alessandro
Alessandro Bellaguardia
Local specialist in Italy | Replied on Aug 02, 2022

Ciao Michael, thank you so much for this review! It was a great pleasure to work in the organization of this trip!

Thanks for choosing Italy!

Alessandro

Nicely planned, but not stress free
Portugal | Jul 4 - Jul 10, 2022

J
jo d.
Lexington, MA | Reviewed on Aug 02, 2022
Wanting a stress free anniversary trip, we booked with Marina. It was smooth sailing until we got the documents 1-1/2 weeks before the trip and had to make changes. Marina had us in for a 10am food tour when we were flying in at 7am. The original plan was for a dinner food tour. She also had us in for a car rental on a day we couldn’t pick it up. We needed to have payments refunded for these 2 services, and the refund was 1/2 what you see as the retail rate. The lack of transparency with... Read more

Wanting a stress free anniversary trip, we booked with Marina. It was smooth sailing until we got the documents 1-1/2 weeks before the trip and had to make changes. Marina had us in for a 10am food tour when we were flying in at 7am. The original plan was for a dinner food tour. She also had us in for a car rental on a day we couldn’t pick it up. We needed to have payments refunded for these 2 services, and the refund was 1/2 what you see as the retail rate. The lack of transparency with KimKim pricing meant that we didn’t know what we actually paid, or if the refund was a fair amount. Marina said it was.
After flying overnight with little sleep, we arrive at the airport at 7am and the private airport transfer to our hotel didn’t show up.. After an hour wait, we took a cab. Marina said they thought we were arriving close to noon, not sure why they would think that. Again, we were reimbursed for a private car at the same rate as a public cab That didn’t make sense to us as we could have just grabbed a cab to begin with. Why book a private transfer?
We had a lovely Jeep tour with Natascha to Set Cidades. Unfortunately it was foggy at the top of the crater, but we saw the blue and green lakes, and had a nice time with her. She was personable and informative.
We had a great day with Wilson, our guide for a 5 hour hike up to Lagos de Fogo. The picnic lunch was a bit meager, but we discovered these fabulous little cakes called quejadas, and then went to the shop in Villa Franco do Compo to eat more of them with some cappuccino. We also went to a swimming hole and drove along the coast on the way back to our hotel.
Our tour to Furnas with Paulo was very good, but he picked us up 25 minutes late. After our no-show driver experience at the airport, we were afraid that he wouldn’t come at all. It would have been great if he phoned our hotel to say that he was running late. However, Paulo was terrific, knowledgeable, and personable. We had a dinner of cozida in Furnas, and went to the the Ponca da Beira hot springs which were very relaxing.
Friday was our anniversary and Marina had booked us a table about 2 months ago, at our request, at the Associacao Agricola. When we arrived, they didn’t have our reservation! We were pretty upset as the restaurant was jammed. The maitre de took pity on us (it was our anniversary!) and we got a table after about a 1/2 hour wait. It would have been good if Marina confirmed the reservation a few days before the actual date.
All in all it was a lovely vacation but not stress free. We would have appreciated the itinerary a month before (as the original documents said) so that we weren’t going back and forth about arrangements and refunds days before we traveled, more fee transparency, and confirmation of our bookings so that we didn’t have to deal with no shows and back up plans.

Hotel Review
Octant Ponta Delgada
Ponta Delgada

The hotel staff was wonderful, very helpful and accommodating and there were plenty of them at any given time. The buffet breakfast was outstanding.

Authenticity & Character
Could have been a hotel anywhere in the world.
Location
On the harbor, a little bit of a walk into town.
Staff
Cleanliness & Comfort
Activity Reviews
Sete Ciudades Jeep Adventure
Sete Ciudades Jeep Adventure
São Miguel Island

Natacha was wonderful. Too bad it was foggy, but that is not her fault!!

Quality of Experience
Guides, Drivers and Staff
Transport
Hike Adventure to Lagoa do Fogo
Hike Adventure to Lagoa do Fogo
São Miguel Island

Wilson was a quiet and competent guide. He took this at our pace, which is great because it was quite a climb! He offered some history and local context. The picnic lunch was meager and we carried it up ourselves. Somehow I was expecting more. Wilson was flexible in how we spent the rest of the day and we visited coastal towns. We were tired and happy at the end of the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Hot Springs in Furnas
Night Hot Springs in Furnas
São Miguel Island

Paolo was a wonderful guide, setting the tone for a van full of strangers to have a good time together. He knows the island so well and shared his own story and knowledge generously. Dinner was great, the hot tubs were lovely. The only suggestion: he picked us up late, and could have called ahead to tell us that. Also, there were about 8 of us. After a private tours, we weren’t expecting 8 in a van. The drops offs at other hotels made it a longer night. But, the other folks were great company.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Aug 09, 2022
Hi Joanne, Thank you for taking the time to write your trip review. I am glad you enjoyed your guided tours with Paulo, Natacha, and Wilson and I hope you enjoyed your stay at the Azores. As we mentioned when you book your trip, we normally send your travel documents no more than 3 to 2 weeks in advance since there are details from your trip that are still pending like the name of your guides. In any case, I sent you your travel documents on the 21st of June which was 14 days before your... Read more

Hi Joanne,

Thank you for taking the time to write your trip review. I am glad you enjoyed your guided tours with Paulo, Natacha, and Wilson and I hope you enjoyed your stay at the Azores.

As we mentioned when you book your trip, we normally send your travel documents no more than 3 to 2 weeks in advance since there are details from your trip that are still pending like the name of your guides. In any case, I sent you your travel documents on the 21st of June which was 14 days before your arrival on the 4th of July.

We understand that when we send you travel documents there can be last-minute adjustments and we address that by being as flexible as possible and always finding a solution.

The food tour in Ponta Delgada does not run every day and depending on the time of the week there is a morning food tour or an afternoon food tour. On your arrival day, the food tour was only offered in the morning. I calculated you would have enough time to get to the hotel from the airport, check-in and make it to the food tour without rushing. I offered you the alternative to move the food tour to another day but you mentioned that it would not work for you.

I am sorry about the arrival transfer, our transfer providers in the Azores were totally overloaded in July and they did not have the capacity to keep up with our quality standards. We have already changed our providers in the Azores, I was very disappointed with the way they handled this mistake.

I am as well disappointed that the restaurant did not have your dinner reservation... although I made the reservation 2 months in advance I had no way to prove to the restaurant that the reservation was confirmed since I made the reservation by phone. You can't make a reservation online. Your restaurant reservation and all your trip services were reconfirmed a week before your arrival, as we always do with all our clients.

When you change a car rental pick-up time if the difference between the old pick-up time and the new pick-up time is less than 24h the price of the rental car is the same. In this case, I changed the pick-up time less than 24h, and although the rental car agency did not offer us a refund, we refunded you.

In all refunds we reimbursed want we changed you for all the services, our margin is already included in those prices.

Warmest regards,
Marina

17 amazing days in Ecuador
Ecuador | Jul 13 - Jul 31, 2022

Sandra
Sandra S.
Spain | Reviewed on Aug 02, 2022
I can only highly recommend travelling to Ecuador with kimkim. My local agent, Alvaro, was absolutely incredible. There was no wish that he left unfulfilled and no question that he left unanswered- he was constantly available and I felt very much pampered and cared for. Moreover did the itinerary that he designed cover the best that this beautiful and diverse country has to offer: nature, wildlife, culture and history.
My local guides , who gave me exclusive tours and were shining bright...
Read more

I can only highly recommend travelling to Ecuador with kimkim. My local agent, Alvaro, was absolutely incredible. There was no wish that he left unfulfilled and no question that he left unanswered- he was constantly available and I felt very much pampered and cared for. Moreover did the itinerary that he designed cover the best that this beautiful and diverse country has to offer: nature, wildlife, culture and history.
My local guides , who gave me exclusive tours and were shining bright with an impressive wisdom of their country's history, local customs, and nature's wonders enriched my travel experience tremendously. They made sure that I got the best shots of the sights and wildlife, since I love photography, but also ensured that I learned a lot and broadened my horizon.
Thank you to the kimkim team for making this trip unforgettable, and most importantly, thank you Alvaro, for exceeding all my expectations on customer service.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Aug 03, 2022

Dear Sandra!

I am so happy to read your review as your trip came really close to my heart being a solo traveler myself.

I hope that you were able to take a little bit of this country deep in your heart, and I wish that you come back soon!

Remember, I am a text way from a fantastic new journey!

My warmest regards,
Alvaro

We can't speak more highly about Emanuela
Iceland | May 26 - Jun 2, 2022

Danielle
Danielle N.
Davis, CA | Reviewed on Aug 01, 2022
We can't speak more highly about Emanuela and the services she provided for us. We had originally planned our trip with her for May 2020, and when covid hit we needed to cancel . Emanuela checked in with us over the summer and the following year and was always respectful of our concerns about Covid and never pressured us to rebook sooner than we were comfortable. Our trip this past May/June 2022 was spectacular. Emanuela kept in touch with us by text to be sure our trip was going well. We... Read more

We can't speak more highly about Emanuela and the services she provided for us. We had originally planned our trip with her for May 2020, and when covid hit we needed to cancel . Emanuela checked in with us over the summer and the following year and was always respectful of our concerns about Covid and never pressured us to rebook sooner than we were comfortable. Our trip this past May/June 2022 was spectacular. Emanuela kept in touch with us by text to be sure our trip was going well. We loved our accommodations in small guest houses and she even booked us at a horse farm. She made many personal recommendations for restaurants that we loved. We enjoyed the tours that we pre-booked, the Lava Show in Vik was excellent, the Lava Tunnel tour was fun and educational, and the Ice Cave tour was challenging and exciting. We lucked out during our whale watching trip and we saw 3 whales coming to the surface, flipping their tails multiple times. We even saw a puffin skimming over the ocean while feeding.
Emanuela's knowledge and experience of Iceland was evident in the recommendations she gave us that highlighted the beauty of the country, the magnificent waterfalls and the volcanic lava flows. Unfortunately we caught Covid and two of the three of us had to stay an extra 3 days. Emanuela helped us extend our hotel stay and access medical care. We highly recommend using Emanuela to plan your trip to Iceland.

Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Aug 02, 2022

Hi Danielle,
thank you so much for your beautiful words!
How wonderful has been to stay in touch with you and Hallie over the past 2 years and on your trips to Iceland in May and June.
My heart is filled with joy at reading your words and can not thank you enough for your lovely review and the time you took to write it.

All the best to the three of you and tons of love,
Emanuela

Best Experience Ever 😊 !!
Spain | Jul 23 - Jul 31, 2022

Neida
Neida J.
Lansdale, PA | Reviewed on Aug 01, 2022
I decided to travel to Spain with my college friend and we had some unique requirements, which in turn led us to James. After chatting with him and understanding his process, we knew we met the right person to guide us and get this trip pulled together, to cover the areas of Spain we wanted to visit. With patience and knowledge, James created the trip of a lifetime for us. I just returned, and wanted to share my feedback. If you want to travel to Spain, look no further. James and... Read more

I decided to travel to Spain with my college friend and we had some unique requirements, which in turn led us to James.

After chatting with him and understanding his process, we knew we met the right person to guide us and get this trip pulled together, to cover the areas of Spain we wanted to visit.

With patience and knowledge, James created the trip of a lifetime for us.

I just returned, and wanted to share my feedback. If you want to travel to Spain, look no further. James and his team were phenomenal!

The itinerary was perfect, the details were executed with perfection and we were cared for from the minute we landed to the minute we departed. We will have lasting memories of an incredible week.

Thumbs up 👍🏻 All the way!!

Local specialist: James Monro
James
James Monro
Local specialist in Sevilla, Spain | Replied on Aug 02, 2022

Hi Neida,

It makes our day to read comments like this!! Many thanks for taking the time to write and it was a real pleasure to have you travelling with us. We are THRILLED that the trip all came together well and that you enjoyed it so! I hope you'll remember the experience for many years to come!

Thanks again and un abrazo,
James

Fabulous time in Portugal!!!
Portugal | Jul 22 - Jul 31, 2022

C
CHRISTINE A.
Houston, TX | Reviewed on Aug 01, 2022
I know some people who plan trips on their own and feel travel agents don't add value. I have to say that Marta and Karin proved their worth as travel agents every step of the way. it was easy to message them during the planning process. They figured out pretty quickly what kind of hotels I liked. They provided a very nice mixture of activities (in city food and cultural tours, hikes, day trips to surrounding areas, kayaking etc.). Every detail of the trip was planned perfectly. Having... Read more

I know some people who plan trips on their own and feel travel agents don't add value. I have to say that Marta and Karin proved their worth as travel agents every step of the way. it was easy to message them during the planning process. They figured out pretty quickly what kind of hotels I liked. They provided a very nice mixture of activities (in city food and cultural tours, hikes, day trips to surrounding areas, kayaking etc.). Every detail of the trip was planned perfectly. Having drivers already scheduled and ready to go saved us so much time and were hassle free. The app they used to store all of our travel plans was fabulous. During our trip, they were available by phone or by chat. Everything went off without a hitch. Our tour guide in Porto, Tommy, was entertaining, friendly and knowledgable. Our hiking guide Carlos, who to us to Peneda-Geres National Park was so knowledgable about nature. Bernardo our guide to our Sintra day hike was great! Ana-Luisa, our food and cultural tour guide in Madeira was fabulous too! Luis who led our kayaking snorkeling adventure was great too. Thanks for a fabulous trip. We can't wait to use you again when we travel to Spain!!!

Hotel Reviews
Lisbon Marriott Hotel
Lisbon

Perfect for our purpose. We had one last night in Lisbon and wanted to be super close to the airport to catch a 5 am flight in the morning. The only thing that just meh, was the restaurant. That is typical of Marriotts however. Anyway, this hotel was perfect if you need a place close to the airport and want a good night sleep.

Authenticity & Character
Location
Close to airport
Staff
Cleanliness & Comfort
Hotel AlmaLusa Baixa/Chiado
Lisbon

The location of this hotel is its finest attribute. This hotel is within walking distance to a ton of restaurants, outdoor cafes, shopping, the waterfront, the tram.......pretty much everything! The rooms were beautiful. My only issue is the rooms were on the small side but other than that, this is a lovely hotel. The staff and concierge were very helpful in finding restaurants or anything we needed.

Authenticity & Character
Location
Fabulous!!! It is so close to many attractions and we really did not have to get in a cab to go where we wanted to go. We walked everywhere from this hotel
Staff
Cleanliness & Comfort
The Yeatman Hotel
Vila Nova de Gaia

This is a first rate hotel. We would go back again and take advantage of the World of Wine tour. We didn't have time this time around. The only issue with this hotel is it is about a 17 minute cab ride to most places. Ideally I like to stay in hotels where I can walk to restaurants and shopping. Other than that, it was fabulous. Also, net time we will definitely book their one Michelin star restaurant. Also I did not realize until we got there that this is a Relais & Chateaux property. Every detail of your stay is thought out and fabulous! I forgot to mention the breakfasts, which are included, were the bomb. Everything was delicious and plentiful. My favorite detail was the decorations they would put on top of the cup of cappuccino!

Authenticity & Character
Beautiful and spacious property. First class attention to all details of the stay.
Location
Beautiful views. Wish it were closer to town though
Staff
Cleanliness & Comfort
Reid's Palace, A Belmond Hotel, Madeira
Funchal, Madeira

What can I say other than it was like I died and went to heaven. This hotel is soooooooo gorgeous. They were also very accommodating at this hotel and very attentive to service. We had an early flight to Madeira so we arrived at our hotel around 9:30am. They sent us to have a fabulous breakfast by the pool while we were waiting for our room. They were able to get us in our room by 11am. They also let us have a late check out on our last day of 1:30pm. I know these sound like small things but when you only have two days in Madeira, you want to maximize. The entire facility was gorgeous. It is set on a cliffside over looking the ocean. The rooms weren't spacious but so gorgeously decorated. Lovely gifts were left in the room, like a travel journal, a beach bag and a water bottle. They had two pools, a salt water and a chlorine pool. They were both large and gorgeous. The vegetation on the property was gorgeous. They breakfasts, which were included were fab. They had plenty of outdoor shaded seating for breakfast and lunch. The William, which is a one Michelin star restaurant was top notch. There was a deck down by the ocean, which you need to take a long stair case to reach. That was absolutely a gorgeous place to just to lounge!~ and watch the ocean and listen to the surf. This is such a special place! I can't wait to return!

Authenticity & Character
This is a renovated mansion. They kept photos and details of a previous area. You definitely felt you were at a very special place.
Location
Set on a cliff overlooking the ocean with absolute gorgeous views!
Staff
Attention to every detail and sooooooo polite and lovely!
Cleanliness & Comfort
Perfection!
Activity Reviews
Porto Foodie Experience
Porto Foodie Experience
Porto

We loved Sergio our tour guide. He was friendly, knowledgable and entertaining. It was a nice format so that we were able to chat with the other people in the small group. The wines we had were really good. My only criticism is that the food was just ok. The cheese and the sardine courses were good. The desserts/food they paired with the port were just meh. Some of the other courses, I plain old can't remember because they weren't memorable. In summary, the tour guide was great, the wine and port, really good and the food could be improved.

Quality of Experience
Food
Please improve the food that is paired with the port at the end.
Guides, Drivers and Staff
Sergio was funny, entertaining and knowledgable.
Privately Guided Visit of Porto
Privately Guided Visit of Porto
Porto

Tommy Hogg reached out two days before the tour via What's app just to connect. He was easy to find at our meeting point because we were already connected on What's app. He was knowledgable and entertaining. He asked us a lot of questions to get us engaged with the subject matter and the tour. At the end of the tour, he helped us with directions for our next stop, a restaurant which was close by. I would highly recommend Tommy and the tour!!!

Quality of Experience
Guides, Drivers and Staff
Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto

This was a lovely trip to add on to a City stay. Having a day trip to a national park day trip to be outside with nature was a nice contrast to restaurants, tours and shopping. Carlos was a great guide. He was very knowledgable about nature. Everything about the day went smoothly, including the picnic, which was a nice touch. Carlos found out we had never been to Spain, so he took a little extra time to drive over the border, so we could say we have been to Spain!

Quality of Experience
Hiking and being outdoors with nature. The hike was challenging enough but not overly so.
Food
Guides, Drivers and Staff
Carlos is just a very nice likeable and knowlegable guide!
Transport
Private Transfer  {{start_location}} to {{end_location}}, Guided Visit of Coimbra
Private Transfer {{start_location}} to {{end_location}}, Guided Visit of Coimbra
Portugal

This was a nice way to get from Porto to Lisbon and squeeze in a day trip to Coimbra too. The only glitch we had was the driver didn't really know the game plan as to where we should be dropped off and he didn't speak much English, which would have been ok, we were just thrown off because most of the other drivers were able to communicate well. Anyway, that was the only hiccup. Fabiana was a great tour guide and she also went out of her way to make sure we got reconnected with our driver as the tour was done. Coimbra is a university city and home to the country's most prestigious university. It was a nice bonus that Fabiana was a graduate of that University and she also is returning in the fall for her Master's degree. Coimbra is another picturesque city in Portugal! What is not to love! Fabiana was multi lingual (Portuguese, Spanish, English and I'm sure other languages). She was very knowledgeable! Thanks for the great tour!

Quality of Experience
Guides, Drivers and Staff
Fabiana receives 5 stars, the driver receives 3 for not knowing where we were supposed to go and not reaching out to the company for information.
Transport
The drive was fine but as stated above, it is important that the driver be sure about where to drop tourists off in Coimbra. He just dropped us off at a random gate and it was really hard to figure out where to go from there.
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

This was a fabulous way to get around Lisbon. If you haven't been on a Tuk Tuk tour, it is essentially being driven around on a golf cart type vehicle. This is the perfect way to get around Lisbon to see the highlights. I love walking but Lisbon is pretty spread out and very hilly. Ines was our tour guide and was so friendly and knowledgable. I know the tram (cable car) is famous and really cool but I have to say it was super crowded, which doesn't seem like a good idea during COVID times. The Tuk tuk tour was still ourdoors/open air but it was just the three of us and our driver. They essentially followed the same route as the tram tour. This trip was definitely worth doing and I would recommend it!

Quality of Experience
Guides, Drivers and Staff
Ines was great!
Transport
Loved the Tuk Tuk. It is perfect for the narrow and bumpy roads of Lisbon !
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

Sintra is a must see if you are in Lisbon. The car ride was only 35-40 minutes. You could do the bus tour to get up to the palace and the fortress but hiking was much more enjoyable and we really had great weather. The line to get into the palace was insanely long/crowded so we opted not to go inside. People were packed in like sardines. It was still well worth the trip to see everything from the outside however. Bernardo was knowledgable and guided everywhere so we didn't get lost. Hiking the stairs up to the fortress was a little scary. Once you make it to the top, the stairs back down are way less scary. People without guides didn't know there was a back staircase to get back down. Our guide was very helpful.

Quality of Experience
Guides, Drivers and Staff
Transport
Introducing Funchal - Food & Cultural Tour
Introducing Funchal - Food & Cultural Tour
Portugal

We had only a few days in Madeira and this tour really hit all the food and cultural highlights. It was a small group and a nice way to meet tourists from all over the world. It is essentially a walking tour throughout Funchal with several stops at restaurants and cafes along the way. The quality of the food was great. Ana Luisa, our guide was very welcoming, knowledgable and fun. She was multi lingual also able to switch from English to German to Spanish. Don't eat much before you go on this tour because you will be absolutely full by the end!

Quality of Experience
Food
Guides, Drivers and Staff
Garajau Nature Reserve: Kayaking, Snorkeling & Cliff Diving
Garajau Nature Reserve: Kayaking, Snorkeling & Cliff Diving
Portugal

The description of this made it sound like we were going somewhere remote. It actually started from a hotel water front. This was fine with us however because our hotel did not have this option. This was a fun activity and my first time kayaking. The guide was great and I felt safe. Going out was easy because we were with the current. Save you energy for the way back against the current. The water was a little too rough to snorkel at the half way point (which was a more remote location)so we snorkeled close to the hotel when we returned. It was still lovely and the guide was very smart to be safe.

Quality of Experience
Super fun, out in nature
Guides, Drivers and Staff
Luis was great and entertaining and he kept us safe
Transport
Driver who picked us up and dropped us off was great
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Aug 09, 2022

Hi Christine, thank you for your kind words and this wonderful insight about your time in Portugal. I am very glad you enjoyed the trip and I hope we can stay in touch for your future adventures in Spain and Portugal. All my best, Marta

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