Kimkim Trip Reviews

4.8
Based on 18,788 ratings
Read 18,788 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A wet and wild adventure of a lifetime in Patagonia
Argentina | Feb 25 - Mar 8, 2023

Tom
Tom O.
Italy | Reviewed on Mar 13, 2023
We really appreciate the role that Erin and Nara had in helping us to put together a personalize adventure in Patagonia at a reasonable cost. The hotels were great, especially the Hotel Lago Grey in Torres del Paine and Kosten Aike in El Calafate. Everywhere the hotel staff were very professional, helpful and friendly. All the daily activities and pick ups happened on time as per the program. The guides were outstanding with detailed knowledge and experienced especially Chri in Torres del... Read more

We really appreciate the role that Erin and Nara had in helping us to put together a personalize adventure in Patagonia at a reasonable cost. The hotels were great, especially the Hotel Lago Grey in Torres del Paine and Kosten Aike in El Calafate. Everywhere the hotel staff were very professional, helpful and friendly. All the daily activities and pick ups happened on time as per the program. The guides were outstanding with detailed knowledge and experienced especially Chri in Torres del Paine, Leila in El Chalten and the drivers were very safe and personable especially Kevin in Torres del Paine and driving us to El Calafate. The weather is a very significant part of a visit to Patagonia and we experienced the full range of weather from snow, rain, clouds and wind. I mean real wind. We also had some sun but it was on rare occasions. The weather adds to the unique Patagonian atmosphere that reminds one they are in a wild, unique and remote part of the world. We also saw many Andean condors, many guanacos and several pumas that was a real thrill. The trek with Paul into the wet clay canyon to see petrified trees and strange rock formations was a unique experience though we were sliding around on the wet clay. The sun emerged for our visit to the Perito Morena glacier which we saw up close by boat and on the view points in front of the glacier, a breathtaking experience. The walk with our guide Liila to the lookout above El Chalten was fun while she provided many details about the area. The boat trip on the Lago del Desierto was amazing with the hanging glaciers and snow capped mountains. The hike up to the lagoon Huemel and glacier through the forest and rain was beautiful. More warning about the challenging last portion of the trail should have been provided. Our final trip to the airport was a bit uncomfortable because the vehicle was too small for the amount of excess luggage we had but we were able to manage.
Just a few suggestions, we found that information in the trip plan a bit scant about the daily activities and could be improved. You may make visitors aware of the constantly changing weather is an essential part of the trip and sunny days ca be a rare treat.
Overall a great trip for us. It was unfortunate that some of our party developed colds during the trip but otherwise, it was great, a real trip of a lifetime.

Hotel Reviews
Hotel Lunajuim
El Chalten

Great staff and good location, spacious bar and sitting room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kosten Aike
El Calafate

iGreat location in the town, beautiful interiors of wood and traditional motifs, great staff

Authenticity & Character
the building is a masterpiece
Location
2 blocks from the main street
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

Helpful staff, amazing views, spacious rooms

Authenticity & Character
Location
The view of Lake Grey, the mountains and the glacier
Staff
very helpful and professional
Cleanliness & Comfort
Hotel Aquaterra
Natales

Great Location, nice design with several sitting rooms, very helpful staff. Room are a bit small but adequate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms are a bit small
Activity Reviews
Guided Hike to Mirador Los Condores and Mirador Las Aguilas
Guided Hike to Mirador Los Condores and Mirador Las Aguilas
El Chaltén

Nice hike and not too difficult, saw condors and good views, Laila was a great guide

Quality of Experience
Guides, Drivers and Staff
Explore the La Leona Petrified Forest, Transfer to El Chalten
Explore the La Leona Petrified Forest, Transfer to El Chalten
Argentina

Very interesting to see the petrified trees and geological formations but it was wet and slippery the day we went

Quality of Experience
Guides, Drivers and Staff
Perito Moreno Boat & Walking Tour
Perito Moreno Boat & Walking Tour
El Calafate

Great experience, with the boat and walking to the view points, fantastic with the good weather we had

Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

A fantastic experience!
Morocco | Mar 3 - Mar 14, 2023

Deborah
Deborah H.
Shaw, DC | Reviewed on Mar 13, 2023
Karim, our driver/guide, was terrific. He took care of us, making us feel welcome, safe, and informed. His English was excellent, which was essential because we don’t know Arabic or French. He handled arrangements with ease and a great attitude. I learned so much on this trip and had a great time. I wholeheartedly recommend KimKim, Original Travels and Karim! Read more

Karim, our driver/guide, was terrific. He took care of us, making us feel welcome, safe, and informed. His English was excellent, which was essential because we don’t know Arabic or French. He handled arrangements with ease and a great attitude. I learned so much on this trip and had a great time. I wholeheartedly recommend KimKim, Original Travels and Karim!

Hotel Reviews
Inara Desert Camp
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Salam Fes
Fes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Odyssee Center
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

Our guide — Hana? — was excellent. She was fun to hang out with and she introduced us to great food and fascinating culture. .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Majorelle Gardens
Visit Majorelle Gardens
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Our guide was excellent. He was engaging and informative, and he was mindful of our reactions and requests.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day trip to Meknes, Moulay Idriss and Vollubilis
Day trip to Meknes, Moulay Idriss and Vollubilis
Fes

Visit to Meknes wasn’t ideal because of extensive restoration projects. Volubilios was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Dine with a Local Family
Dine with a Local Family
Morocco
Quality of Experience
Nice and welcoming!
Food
Guides, Drivers and Staff
Transport
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

The tour was great but I was surprised that a significant part of the experience was a push to shop. I appreciated that our guide knew history and confidently guided ua through the medina maze.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Architectural Elegance: A Journey through the Hassan II Mosque
Architectural Elegance: A Journey through the Hassan II Mosque
Morocco
Quality of Experience
Hi
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Quick Tour of Casablanca with your Driver-Guide: The Economic Heart of Morocco
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Casablanca to Fez Passing Through Rabat
Casablanca to Fez Passing Through Rabat
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 13, 2023

Hi Deborah,

Thank you for your review!

We're glad to hear that Karim was a great driver/guide, making you feel welcome, safe, and informed throughout your trip. We appreciate your recommendation and look forward to serving you again in the future.

Thanks for choosing Original Travels and KimKim.

Best Regards,
Abdel

Easy, fun, adventured filled and with no worries.
Costa Rica | Feb 28 - Mar 9, 2023

S
Shannon S.
Canada | Reviewed on Mar 13, 2023
Planning our trip with KimKim was easy from start to finish. I just let them know dates, desires of the family and a budget, and they did the rest! Everything happened when and as planned. When there were little issues (the rental car was booked to be returned to the wrong location ) - they were immediately corrected with follow up emails to ensure that everything went well. I never had to wait longer than a day to reach anyone for non-urgent matters while on vacation, and we didn't have... Read more

Planning our trip with KimKim was easy from start to finish. I just let them know dates, desires of the family and a budget, and they did the rest!

Everything happened when and as planned. When there were little issues (the rental car was booked to be returned to the wrong location ) - they were immediately corrected with follow up emails to ensure that everything went well. I never had to wait longer than a day to reach anyone for non-urgent matters while on vacation, and we didn't have to contact them for any emergencies because there weren't any!

We started at Playa Hermosa, following a simple private transfer from the airport. Our stay at the Bosque Del Mar was great. We had a large ocean view room with a separate bedroom and large balcony. The food on site (additional) was relatively expensive but delicious, but the service was good and it was very quiet at night (except for the occasional howler monkey!). The kids loved the pool, the beach, and the full-size pool table in the lounge, where we enjoyed the 2-for-1 daily happy hour and great views from the second floor.

We went SCUBA diving for 3 days, leaving from Playas del Coco (15-minute drive from the hotel). We found the service at Deep Blue Diving to be quite good for a PADI-certified site. The equipment was maintained (few minor air leaks in the rental BCD's) and the dive masters and the boat captains were attentive and safe, including extra safety equipment and plenty of food and water on-board. Everything was on time with no delays. The dive sites had about 20-30 feet visibility with very calm surface conditions (minimal wind each day) and a great variety of underwater life.

While we were diving, our children stayed with their own local Serendipity guide, Juan Carlos. They loved hanging out with him especially because his family was in the area and he offered to bring his kids with him to play! He took them to the pools at the hotels and mini golfing! They also explored the local tide polls and raced hermit crabs on the beach. He kept them feed, sun-screened and very happy. He also chauffeured us around to diving and dinners as needed.

We were then delivered a rental car to our hotel (a new Toyota Rav4), which was a great car to have for the rest of our trip. The agent delivering the car noted that the drop-off location was for a different airport than our itinerary but this was quickly corrected. We drove to the Hacienda El Viejo, where we had a good lunch of local cuisine and then went on a private river boat excursion in the Palo Verde National Park. Our guide seemed a bit more interested in talking with the boat captain than with us during the exploration but we did see alligators, a Jesus Christ lizard, a variety of monkeys and many birds. When we got back to the hacienda our guide asked us to give him a ride home. While that was a bit unexpected it's understandable given the distance from the remote park to his home and that it was in-line with our next destination. We were happy to help, too, since the rural roads were not paved and some routes shown on Google Maps were closed or weren't the standard local way to navigate. As we drove him to a drop-off point to catch a bus he pointed out additional wildlife from the car that we wouldn't have otherwise known to look for.

Our final destination was the Arenal Manoa Hotel and Hot Springs. The switch from a relatively dry and sunny oceanside into a humid rainforest, and the many twisting mountain roads, made for an interesting 3-hour drive. Our room at the Manoa was beautifully appointed and situated at the back of the resort, surrounded by dense trees, flowers, and many, many birds. The room was large and was kept very clean throughout our stay; the maid even left little treats and towel sculptures for the kids each day. Our room was close to the restaurant and the regular pool, though a bit of a walk to the on-site hot springs at the front of the resort. Again, the food was quite expensive at the hotel, so we dined nearby in La Fortuna frequently. All the food, both at the hotel and in town, was genuinely excellent. There were always options for the kids, too.

Our first private excursion in Arenal was zip-lining at the Vista Arenal Adventure Park and this was a family favourite. The equipment was great with good fitting harnesses and each of our kids had their own guide, Daniel and Tiago, who did each zip line with them to control the speed and breaking. There were fourteen platforms high in the forest near the base of the volcano. We zoomed through the canopy and over a river with incredible views. The kids were never scared and loved the thrill of the ride. Our main guide, Isaac, was very informative and discussed the wildlife and vegetation that we saw.

After a break at the hotel we went to the Hanging Bridges, which is very beautiful, but unfortunately it rained very heavily and we couldn't enjoy this to its fullest. It was neat to experience a rainforest in its full, rainy state, but it was also rather cold and limited views. What we did see was very impressive with beautiful pathways through the jungle and lots of different birds. We even saw a pack of peccary (feral pigs) wandering about.

The next day we went spelunking at the Venado Caves; this was the kids' favourite activity! They were a bit nervous starting the walk though the river in the caves, but after passing through some tight crawl-throughs, they explored with enthusiasm. One of our headlamps ran out of batteries midway through the spelunking, which is a bit disconcerting, but with the larger group (there were 7 of us) it was OK. This excursion included a transfer from our hotel, but this wasn't really needed and we would have preferred to drive ourselves as we would have stopped for food on our way home.

Our next day, we lounged at the hotel to rest in the morning and hang out at the pools while enjoying oven roasted pizzas that were popular at the resort. Then, we were picked up by Callidryas Tours for a sloth viewing expedition. For this tour, you do need the guides driving because they search for sloths in the wild while driving the local streets! They have amazing eyes to pick them out of the trees and we stopped multiple times to view the sloths in their natural environment through telescopes. We were able to see both two toed and three toed sloths and also found moms and their babies!

On our final day, we chose to stop at the Centro de Rescate Las Pumas, a wildlife sanctuary and rehabilitation center between Arenal and the airport in Liberia. This was additional to our KimKim itinerary but we note it here because it was nice to see a few of the rarer local animals that we hadn't already encountered and to break up the drive for the kids. Plus, they're doing great work for the local animal populations. The car return was super easy, over in about 3 minutes followed by a 5-minute shuttle to the airport terminal, where we enjoyed a final meal before our flight.

Altogether this was a great trip, well-organized, well executed, and worry free. Thanks to everyone for helping us!

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Our room at the Manoa was beautifully appointed and situated at the back of the resort, surrounded by dense trees, flowers, and many, many birds. The room was large and was kept very clean throughout our stay; the maid even left little treats and towel sculptures for the kids each day. Our room was close to the restaurant and the regular pool, though a bit of a walk to the on-site hot springs at the front of the resort. Again, the food was quite expensive at the hotel, so we dined nearby in La Fortuna frequently. All the food at the hotel was genuinely excellent. There were good options for the kids, too.

Authenticity & Character
Location
Great views of the volcano and close to La Fortuna
Staff
Cleanliness & Comfort
Hotel Bosque del Mar
Playa Hermosa

Our stay at the Bosque Del Mar was great. We had a large ocean view room with a separate bedroom and large balcony. The food on site (additional) was relatively expensive but delicious, but the service was good and it was very quiet at night (except for the occasional howler monkey!). The kids loved the pool, the beach, and the full-size pool table in the lounge, where we enjoyed the 2-for-1 daily happy hour and great views from the second floor.

Authenticity & Character
Location
Fantastic beach
Staff
Cleanliness & Comfort
Activity Reviews
Sloth Discovery Walk
Sloth Discovery Walk
Arenal/La Fortuna

We were picked up by Callidryas Tours for a sloth viewing expedition. For this tour, you do need the guides driving because they search for sloths in the wild while driving the local streets! They have amazing eyes to pick them out of the trees and we stopped multiple times to view the sloths in their natural environment through telescopes. We were able to see both two toed and three toed sloths and also found moms and their babies!

Quality of Experience
Guides, Drivers and Staff
Amazing driving while also picking our sloths!!!
Transport
Venado Cave Spelunking & Exploring
Venado Cave Spelunking & Exploring
Arenal/La Fortuna

This was the kids' favourite activity! They were a bit nervous starting the walk though the river in the caves, but after passing through some tight crawl-throughs, they explored with enthusiasm. One of our headlamps ran out of batteries midway through the spelunking, which is a bit disconcerting, but with the larger group (there were 7 of us) it was OK. This excursion included a transfer from our hotel, but this wasn't really needed and we would have preferred to drive ourselves as we would have stopped for food on our way home.

Quality of Experience
Guides, Drivers and Staff
The guide was very informative about the limestones formations and fossils found in the cave
Transport
We could have driving ourselves and likely would have preferred this.
Private Canopy Tour
Private Canopy Tour
Arenal/La Fortuna

We had a private excursion at the Vista Arenal Adventure Park and this was a family favourite. The equipment was great with good fitting harnesses and each of our kids had their own guide, Daniel and Tiago, who did each zip line with them to control the speed and breaking. There were fourteen platforms high in the forest near the base of the volcano. We zoomed through the canopy and over a river with incredible views. The kids were never scared and loved the thrill of the ride. Our main guide, Isaac, was very informative and discussed the wildlife and vegetation that we saw.

Quality of Experience
Guides, Drivers and Staff
Isaac was very conscientious of checking the harnesses and equipment of our kids (and us) at each platform to ensure safety. I was never concerned.
Transport
Palo Verde National Park Boat Exploration
Palo Verde National Park Boat Exploration
Costa Rica

We drove to the Hacienda El Viejo, where we had a good lunch of local cuisine and then went on a private river boat excursion in the Palo Verde National Park. Our guide seemed a bit more interested in talking with the boat captain than with us during the exploration but we did see alligators, a Jesus Christ lizard, a variety of monkeys and many birds. When we got back to the hacienda our guide asked us to give him a ride home. While that was a bit unexpected it's understandable given the distance from the remote park to his home and that it was in-line with our next destination. We were happy to help, too, since the rural roads were not paved and some routes shown on Google Maps were closed or weren't the standard local way to navigate. As we drove him to a drop-off point to catch a bus he pointed out additional wildlife from the car that we wouldn't have otherwise known to look for.

Quality of Experience
Food
Guides, Drivers and Staff
Given that this was a private tour, I was expecting a bit more about the history of the Hacienda and the family or some more info about the surrounding vegetation and wildlife.
Transport
Two-Tank Scuba Diving at the Catalina Islands
Two-Tank Scuba Diving at the Catalina Islands
Costa Rica

Better visibility at this site as it is further from the beach areas and less sandy debris in the water. The wreck at Tortuga was small but amusing to see and had an eel living in it.

Quality of Experience
Guides, Drivers and Staff
Very helpful with the gear organization and distributing water and pineapple during the breaks.
Transport
Coastal SCUBA Diving in Northern Guanacaste
Coastal SCUBA Diving in Northern Guanacaste
Costa Rica

We went SCUBA diving for 3 days, leaving from Playas del Coco (15-minute drive from the hotel). We found the service at Deep Blue Diving to be quite good for a PADI-certified site. The equipment was maintained (few minor air leaks in the rental BCD's) and the dive masters and the boat captains were attentive and safe, including extra safety equipment and plenty of food and water on-board. Everything was on time with no delays. The dive sites had about 20-30 feet visibility with very calm surface conditions (minimal wind each day) and a great variety of underwater life

Quality of Experience
Guides, Drivers and Staff
Very attentive to safety
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Mar 14, 2023

Hi Shannon,
Thank you so much for your detailed review! It is obvious you had a great time, so we hope to receive you soon again!
For us at Serendipity Adventures it was fun to work with you, and I am especially happy that the kids and you enjoyed the time spent with our guide Juan Carlos and his family.

Pura vida!
Charlotte

Vickie was very kind, patient, helpful and r...
Australia | Feb 16 - Mar 9, 2023

Kelsey
Kelsey D.
Elgin, IL | Reviewed on Mar 13, 2023
Vickie was very kind, patient, helpful and responsive. She catered to our requests regarding accommodations and physical activity levels during excursions very well. Other members of the agency were responsive and helpful when Vickie was unavailable. During our trip we had an activity cancelled that caused disruption with our hotel accommodation and Vickie corrected it quickly within 24 hours.
The New Zealand Touring app was a helpful tool but sometimes contained typos, omissions, or...
Read more

Vickie was very kind, patient, helpful and responsive. She catered to our requests regarding accommodations and physical activity levels during excursions very well. Other members of the agency were responsive and helpful when Vickie was unavailable. During our trip we had an activity cancelled that caused disruption with our hotel accommodation and Vickie corrected it quickly within 24 hours.
The New Zealand Touring app was a helpful tool but sometimes contained typos, omissions, or conflicting information that led to confusion. Not sure how information is entered into app but should be proofread a little more closely before being published to clients.
Overall very satisfied and would recommend Vickie to friends or family looking to travel to Australia or New Zealand.

Hotel Reviews
Sails In The Desert
Yulara

Clean, spacious, modern. Beautiful rooms with lots of amenities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Park Regis Sydney

Older building with smaller rooms but had lots of charm and can't beat the central location. The staff were very friendly and helpful.

Authenticity & Character
Location
Proximity to popular downtown neighborhoods and public transit.
Staff
Cleanliness & Comfort
Mercure Brisbane Spring Hill (was Pacific Hotel Brisbane)
Spring Hill

Clean, really good breakfast included, great location.

Authenticity & Character
Location
Staff
Patient and helpful
Cleanliness & Comfort
Activity Reviews
Sunset Camel Ride
Sunset Camel Ride
Uluru

Fun and educational experience. Camels were friendly and tame, loved head scratches. Beautiful views. Only move at a slow walk, very easy ride. Guides were clearly very passionate about the plight of the feral camels in Australia and educated us on the topic. Snacks after tour were tasty. Recommend mesh fly mask. Transport to and from resorts/experiences always provided, very convenient.

Quality of Experience
Guides, Drivers and Staff
French female guide was hilarious and passionate, loved chatting with her throughout tour
Transport
Uluru Sacred Sights and Sunsets Tour with BBQ Dinner
Uluru Sacred Sights and Sunsets Tour with BBQ Dinner
Uluru

The sunset views of Uluru and the stars/astronomy discussion were lovely. However, they did run out of almost all the food with 2-3 tables still left to serve. We were second to last table and had only about 2 dishes left to choose from.

Quality of Experience
Ran out of food
Guides, Drivers and Staff
Astronomy discussion was great
Transport
AAT Kings Day Tours Aus - Uluru Aboriginal Art & Cultural Experience
AAT Kings Day Tours Aus - Uluru Aboriginal Art & Cultural Experience
Uluru

It felt very meaningful and special to have an anangu guide show us around the sacred sites of Uluru. She also was an artist and showed us traditional painting symbols and we all got to make small canvases alongside her as she made a large one. Cultural center was very informative and educational. Be respectful of when and where to take photographs, the guides will let you know when it's ok.

Quality of Experience
Guides, Drivers and Staff
Transport
Kings Canyon & Outback Panoramas
Kings Canyon & Outback Panoramas
Uluru

Kings Canyon rim hike is intense, almost grueling, but well worth the views and sense of achievement. Guides were fun and informative and also very serious about our safety. Lots of stairs, elevation changes, loose/rocky terrain. Trail clearly marked and included a few shaded stopping points for brief breaks. Views were stunning. There was an easier/shorter hike for those not physically able to do rim walk.

Quality of Experience
Guides, Drivers and Staff
Transport
Daintree, Cape Trib & Bloomfield Day Tour
Daintree, Cape Trib & Bloomfield Day Tour
Cairns

Full day experience. Lots of hours being jostled in 4wd tour bus but views and locals were worth it. Especially enjoyed seeing rare insects in their native habitats and swimming in the river. Provided lunch was tasty. Tour guides were jovial and knowledgeable. Saw lots of wildlife despite being off season according to guides.

Quality of Experience
Guides, Drivers and Staff
Transport
Spirit of Cairns - Dinner Cruise
Spirit of Cairns - Dinner Cruise
Cairns

Delicious food but cruise aspect left a bit to be desired. Just slowly ran up and down same side of harbor 2 or 3 times. Saving grace was the night sky when the stars came out and the lit up harbor skyline, especially the ferris wheel.

Quality of Experience
Food
Pasta was 10/10
Guides, Drivers and Staff
Transport
Quicksilver Outer Barrier Reef Cruise
Quicksilver Outer Barrier Reef Cruise
Australia

Possibly best experience of the whole trip. Scuba diving is a must do. The reef and fish are stunning and breathtaking. Saw sharks, sea turtles, rays and many others. Wish stay at pontoon was longer to squeeze in more activities and snorkeling time. Memories for a lifetime.

Quality of Experience
Food
Lots of options and they'll save you a plate for later upon request!
Guides, Drivers and Staff
Transport
Skyrail Rainforest Cableway + Kuranda Scenic Railway
Skyrail Rainforest Cableway + Kuranda Scenic Railway
Cairns

An absolute must-do. Both the train ride and the skyrail had views to die for. Both felt very safe and were clean. Kuranda had a lot of cool shops and activities.

Quality of Experience
Guides, Drivers and Staff
Transport
Heart reef and Whitehaven Flight
Heart reef and Whitehaven Flight
Airlie Beach

Took helicopter flight tour around the islands, was very thrilling with stunning views. Guide/pilot gave brief but informative blurbs of the major islands and answered our questions.

Quality of Experience
Guides, Drivers and Staff
Not terribly talkative but answered all our questions
Transport
Day beach cruise to Moreton Island
Day beach cruise to Moreton Island
Brisbane

Tangalooma Island was great fun. So many activities to choose from, you need more than one day to experience them. Resort and restaurants were high quality. Beach was beautiful. Snorkeling and feeding wild dolphins were experiences not soon to be forgotten.

Quality of Experience
Guides, Drivers and Staff
Transport
Mirimar - Koala Cruise (Return River Cruise & entry to Lone Pine Koala Sanctuary)
Mirimar - Koala Cruise (Return River Cruise & entry to Lone Pine Koala Sanctuary)
Brisbane

Both the cruise and the sanctuary were fun and informative. Animals were well cared for. Seeing the neighborhoods of the city from the river was very fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Harbour, The Rocks Walking Tour and Bondi Beach
Sydney Harbour, The Rocks Walking Tour and Bondi Beach
Sydney

Rocks walking tour was very informative and enjoyable. Easy pace, tour quide was fun and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Vickie Parrack

Our trip to Iceland was great!
Iceland | Mar 4 - Mar 12, 2023

Samantha
Samantha L.
Rehoboth Beach, DE | Reviewed on Mar 13, 2023

Kimkim made it very easy to follow the plan our travel agent, Duncan, laid out for us! Would definitely use this service again and recommend to a friend

Local specialist: Duncan Campbell
Duncan
Duncan Campbell
Local specialist in Italy | Replied on Mar 13, 2023

Thanks for your positive words, Samantha!

Great Trip!!!
New Zealand | Mar 3 - Mar 12, 2023

Venkat
Venkat D.
Acton, MA | Reviewed on Mar 13, 2023
My Trip Was Amazing.
Sabina understood my requirements and tailor made an itinerary. My Itinerary had some tourist stuff, some road trip, some urban hikes and all.
Overall it was a great adventure and can't wait to come back to New Zeland Again.
If I plan it again, I would consult Sabina for a tailor Made itinerary. Regards
Venkat Abhishek Davuluri
Read more

My Trip Was Amazing.
Sabina understood my requirements and tailor made an itinerary. My Itinerary had some tourist stuff, some road trip, some urban hikes and all.
Overall it was a great adventure and can't wait to come back to New Zeland Again.

If I plan it again, I would consult Sabina for a tailor Made itinerary.

Regards
Venkat Abhishek Davuluri

Hotel Reviews
Garden Court Suites & Apartments
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista Motel Wanaka
Wanaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista Motel Franz Josef Glacier
Franz Josef Glacier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista Christchurch
Christchurch
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina City Life Auckland
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist:
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Mar 13, 2023

Thank you Venkat! I appreciate your kind words. I'm glad we managed to work your trip so you could complete all the bucket list activities you wanted to do! :)

First Solo Trip and using KimKim helped ease some stress
Spain | Mar 8 - Mar 12, 2023

Liecel
Liecel B.
South Bradenton, FL | Reviewed on Mar 13, 2023
Working with Carmen was great. Hotel - was nice and 15-20 min walk to Las Ramblas. It was clean and breakfast was good. However 2 different locals said it was in a “sketchy part of town”. And while I felt safe walking around there were many homeless people outside the hotel and it wasn’t nice to look at. The hotel did not have air conditioning (or it was broken) and I asked for a fan several time but they did not have one. It was unseasonably warm. There was a slight mix up with City... Read more

Working with Carmen was great.

Hotel - was nice and 15-20 min walk to Las Ramblas. It was clean and breakfast was good. However 2 different locals said it was in a “sketchy part of town”. And while I felt safe walking around there were many homeless people outside the hotel and it wasn’t nice to look at. The hotel did not have air conditioning (or it was broken) and I asked for a fan several time but they did not have one. It was unseasonably warm. There was a slight mix up with City taxes that you prepaid as hotel did not see them being paid but Helena straightened it out.

Tapas Tour - Carla was the best! She even gave some recommendations for other things.

Girona/Costa Brava - I already gave you feedback on the tour guide. The places we visited were beautiful. No stores were open in Costa Brava.

Sailboat tour - this was nice. The Spanish guitarist was amazing. Waters were choppy as it was very windy. The crew gave us blankets and were very helpful

Drivers - waited about 10min on arrival. But no issues.

Local specialist: Carmen Herranz
Carmen
Carmen Herranz
Local specialist in Madrid, Spain | Replied on Mar 14, 2023

Hi Liecel!
Thank you so much for taking the time to write your trip review and for your kind words to the entire team!! I'm really happy you enjoyed your time discovering our country and hope you created lovely memories. I am glad you liked Costa Brava though out of the season not all businesses are opened, maybe you may come in summer next time, ;).
Thank you again for letting us be a small part of your trip :)
Warmest regards,
Carmen

Trip was well organized. Maximized my 15 days...
South Africa | Feb 25 - Mar 11, 2023

mima
mima g.
Tysons Corner, VA | Reviewed on Mar 13, 2023
Trip was well organized. Maximized my 15 days with excellent guides. Plenty of info and travelling tips from them. They were professional and kind. Lindi continually kept me updated with next day events.
Thank you KimKim.
Read more

Trip was well organized. Maximized my 15 days with excellent guides. Plenty of info and travelling tips from them. They were professional and kind. Lindi continually kept me updated with next day events.
Thank you KimKim.

Hotel Review
Mohlabetsi Safari Lodge
Hoedspruit

Excellent service. Chase safari guide was extremely knowledgeable and kind. Ent out of way for us to see big 5. Meals were 5*. Amazing ! Staff beyond generous. Thank you

Authenticity & Character
Location
Tranquillity, meals, location, kind staff
Staff
Kind professional and serving .
Cleanliness & Comfort
Housekeeping 2 times a day. Very clean
Activity Reviews
Activities at Makalali Game Reserve
Activities at Makalali Game Reserve
Kruger National Park

Amazing

Quality of Experience
Very kind staff
Guides, Drivers and Staff
Transport
Cape Town Walking Tour
Cape Town Walking Tour
Cape Town

Nice quaint town.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Town Wine, Cheese & Chocolate Tour
Cape Town Wine, Cheese & Chocolate Tour
South Africa
Table Mountain Guided Hike
Table Mountain Guided Hike
Cape Town

Must do if you’re in Capetown! Amazing view

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lindi Swales

Wonderful experience in the Himalayas
Nepal | Feb 26 - Mar 12, 2023

Tze Wee
Tze Wee L.
Singapore | Reviewed on Mar 13, 2023

We had an amazing experience winter hiking the Himalayas for 2 weeks. From booking with Amanda and guiding by Tendu Sherpa, we were well looked after. The trek turned out to be an experience of a lifetime. We had to change our intended route mid-trek and the team executed it on the fly effortlessly. Thank you for the memories!

Local specialist: Amanda Delecca

Well done.
New Zealand | Mar 1 - Mar 6, 2023

Leon
Leon D.
New Braunfels, TX | Reviewed on Mar 13, 2023
Well done in spite of the cyclone tragedy that impacted your teams add all of the NZ North Island. Read more

Well done in spite of the cyclone tragedy that impacted your teams add all of the NZ North Island.

Hotel Reviews
Fable Christchurch
Christchurch

Great convenient location. Surrounding neighbor was a mix of run down and well maintained properties.

Authenticity & Character
Location
Staff
Wonder hosts and exception breakfast chef.
Cleanliness & Comfort
The Hermitage Hotel
Mount Cook Village
Authenticity & Character
Front desk said we we given one of the best suites on site. However, it was well past its time for an update.
Location
Staff
Cleanliness & Comfort
Olivers Lodge
Clyde

Andy and David were awesome attentive welcoming hosts!

Authenticity & Character
Fabulous renovation and dedication to balancing the historical character and modern comforts of the Lodge and Stables!
Location
Staff
Welcomeness and passion for their hospitality.
Cleanliness & Comfort
Ramada Suites Queenstown
Queenstown

Great location and helpful staff at both hotels in Queenstown.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Christchurch Tramway Restaurant
Christchurch Tramway Restaurant
Christchurch
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Akaroa Dolphins Cruise
Akaroa Dolphins Cruise
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Mar 13, 2023

Dear Leon,
Thank you for this feedback, happy to read that you loved your trip.
It has been a pleasure to help you organizing this trip

kind regards
Franck

My family and I had the most wonderful time i...
Costa Rica | Feb 26 - Mar 5, 2023

M
Morgan F.
San Ramon, CA | Reviewed on Mar 13, 2023
My family and I had the most wonderful time in Costa Rica! Yuliana did a great job planning a week of activities and cities to visit. We loved our time there and can't wait to go back. Read more

My family and I had the most wonderful time in Costa Rica! Yuliana did a great job planning a week of activities and cities to visit. We loved our time there and can't wait to go back.

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

This hotel is on the older end, and you can see it in the decor and rooms. The hot springs pools were nice and swim up bar was fun.

Authenticity & Character
Pretty generic hotel, decor was on the older side.
Location
Staff
Cleanliness & Comfort
Koora Hotel
Monteverde

If you go to Monteverde, you must stay at Hotel Koora. The views, the staff and rooms are incredible.

Authenticity & Character
The rocking chairs, to the small gift they give you. It's an amazing place.
Location
The views are incredible.
Staff
They remembered our names and gave amazing service!
Cleanliness & Comfort
The beds are on the stiffer side but still an amazing room.
Hotel Trópico Latino
Cobano

This hotel was amazing for our family. We had comfortable beds, a huge bathroom and some of the best service I've ever received. The food is top notch and don't skip the mojitos, so good!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Zip Lining & Visit to La Fortuna Waterfall
Zip Lining & Visit to La Fortuna Waterfall
Arenal/La Fortuna

The staff here was amazing and we had a blast zip lining!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Mar 21, 2023

Dear Morgan,
I hope you are well.
Thanks for your time and leave us this amazing review.
I was more than glad to assist you during this time.
I hope you had a great time here, and could visit Costa Rica again in the future and explore different locations.
Kind regards from Costa Rica!
Best,
Yuliana

10/10
Costa Rica | Feb 24 - Mar 6, 2023

shelley
shelley p.
Venice, FL | Reviewed on Mar 13, 2023
Amazing trip, every request we had made was achieved. Guided activities were worth their weight in gold! Stress free planning, everything just as described! Read more

Amazing trip, every request we had made was achieved. Guided activities were worth their weight in gold! Stress free planning, everything just as described!

Hotel Reviews
Rio Celeste Hideaway Resort
Bijagua

Beautiful property, the best service we had on our trip, outdoor showers, hot tubs, swim up bar, great breakfast, dinner was amazing, even made suggestions to a local restaurant up the street which was the best meal we had in Costa Rica! Would live here if I could!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bosque de Paz Reserva Biologica
Toro Amarillo

Family style meals were amazing, modest rooms with everything you need, a private waterfall and trails to hike, orchid garden, great service!

Authenticity & Character
They are doing a lot of the enviroment here!
Location
Staff
Cleanliness & Comfort
Poas Volcano Lodge
Vara Blanca

Property, service and food was all amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Riviera Hotel B&B
Heredia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Pool side bar 10/10, breakfast buffet 10/10, room service 10/10, afternoon coffee 10/10.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rio Celeste & Tenorio Volcano Guided Rainforest Hike
Rio Celeste & Tenorio Volcano Guided Rainforest Hike
Costa Rica

The guide (Oscar) was able to provide so much information in the animals, the land, the history that while the waterfall is beautiful, the details made the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
River Tubing on the Río Celeste
River Tubing on the Río Celeste
Bijagua / Rio Celeste

Our guide Óscar was knowledgeable and friendly, spoke English as well as I do! We had a wonderful time and got to swim, jump into the river and eat pineapple on the shore!!

Quality of Experience
Guides, Drivers and Staff
Oscar was the best!
Transport
On time, very clean vehicle
Ecotermales Hotsprings
Ecotermales Hotsprings
Costa Rica

Buffet was ok, drinks were good poolside, lockers and bathrooms clean and in a good location. Pools were clean, various temps for everyone’s comfort.

Quality of Experience
Food
Guides, Drivers and Staff
Mambo Combo: Canyoning and Rafting
Mambo Combo: Canyoning and Rafting
Arenal/La Fortuna

Guide was attentive, friendly and knowledgeable! Meal provided was amazing! Facility clean, in time pick up!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
On time
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Mar 13, 2023

Hola Shelley,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your trip was amazing and that we were able to meet all of your requests.

Our team works hard to ensure that every aspect of your trip is stress-free and enjoyable, and we're glad that you found everything to be just as described.

We hope to have the pleasure of welcoming you back soon for another fantastic adventure!

Pura Vida!
Bryan Leon,
Serendipity Adventures, Costa Rica

We had a great time! It was the perfect intr...
Costa Rica | Feb 27 - Mar 8, 2023

P
Pamela R.
Brunswick, ME | Reviewed on Mar 13, 2023
We had a great time! It was the perfect introductory trip. Yuliana was very responsive and flexible. All the guides were great and very knowledgeable.
Drivers were always prompt and courteous. We did have an issue with one vehicle but the driver handled the situation as well as he could.
Costa Rica is a beautiful country and the people are extremely friendly and helpful. The wildlife was incredible, and rainforest and beaches are beautiful.
Read more

We had a great time! It was the perfect introductory trip. Yuliana was very responsive and flexible. All the guides were great and very knowledgeable.
Drivers were always prompt and courteous. We did have an issue with one vehicle but the driver handled the situation as well as he could.
Costa Rica is a beautiful country and the people are extremely friendly and helpful. The wildlife was incredible, and rainforest and beaches are beautiful.

Activity Reviews
Arenal Guided Hanging Bridges
Arenal Guided Hanging Bridges
Arenal/La Fortuna

Very knowledgeable guide who pointed out many interesting flora and fauna.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Adventure in the Arenal Lake
Kayak Adventure in the Arenal Lake
Arenal/La Fortuna

Guide had amazing eyesight as pointed out many birds.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Arenal/La Fortuna

Informative. Fun to make chocolate bars!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike in Arenal Volcano Park 1968
Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Mar 13, 2023

Hi Pamela,
Thanks for taking your time and leaving us this nice review. Your comments and your feedback about our services are very important to us.
It is great to know you had a great time here with us.
I hope you could visit Costa Rica in the future, and explore different destinations.
I was more than glad to assist you during this time.
Pura Vida!
Yuliana

local is best
Vietnam | Mar 4 - Mar 9, 2023

Kathleen
Kathleen W.
Anchorage, AK | Reviewed on Mar 13, 2023
So great having local assistance in trip planning with Long and Realistic Asia! Most enjoyable was the day in BaVi Countryside; local market, bike ride , rice wine making/tasting, cooking class and lunch, tofu making, and tea leaf harvesting! Coung was delightful. The trip to Ha Long Bay was lovely although the stops at Pearl Shops both on the way there and on our return were frustrating. Lodging was excellent and we were pleased with our six night stay in Ha Noi and the surrounding areas. We... Read more

So great having local assistance in trip planning with Long and Realistic Asia! Most enjoyable was the day in BaVi Countryside; local market, bike ride , rice wine making/tasting, cooking class and lunch, tofu making, and tea leaf harvesting! Coung was delightful. The trip to Ha Long Bay was lovely although the stops at Pearl Shops both on the way there and on our return were frustrating. Lodging was excellent and we were pleased with our six night stay in Ha Noi and the surrounding areas. We would definitely use Long and realistic Asia again when traveling Vietnam. We will also use KimKim next time we travel.

Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Mar 13, 2023

Dear Kathy,
Thank you so much for sharing your experience. We are so glad to know that all of you have enjoyed your trip to Northern Vietnam and that everything went smoothly. It was a big pleasure for us to organize your holiday. Thank you again for trusting our company, and we hope to see you again!
Warm regards,
Long

Kim Kim never fails
Mexico | Feb 24 - Mar 5, 2023

AnaElvia
AnaElvia S.
San Diego, CA | Reviewed on Mar 12, 2023
Kim Kim never fails Read more

Kim Kim never fails

Hotel Reviews
La Catrina de Alcalá

If you want to stay a few blocks away from Zocalo and the excitement of the city. This is a place to go. I did not like the fact that it’s in a pedestrian area so cars cannot come in and if you have suitcases and things like that, it makes it very difficult for the drivers to park the cars a block around and try to help you. I tend to like hotels that have patios and gardens. This one is an old Casona which does have an atrium, but does not have any green areas. Regardless, it is extremely clean comfortable very spacious and wonderful lighting in every room. I still would recommend it. I’m just picky about having green areas and feeling like I can be outdoors when I come to the hotel in the afternoons to take a break.

Authenticity & Character
This is an authentic Casona, wonderfully decorated with bright colors in the rooms and white walls with a beautiful contrast.. they’re breakfast or a huge, so be prepared for that. They are pretty Atlantic to the area as well. Even though they were short of personnel, you would’ve never been their breakfast or a huge, so be prepared for that. They are pretty Atlantic to the area as well. Even though they were short of personnel, you would’ve never been able to tell because they went beyond the 2 miles to take care of you.. again one thing I have to mention is that none of the hotels or places that I have been are easy to maneuver if you have a handicap
Location
Like I said, the location is great because you are in walking distance of all of the downtown areas. It is very safe and easy to walk around.
Staff
Everybody was helpful and kind
Cleanliness & Comfort
Immaculately clean
Guayaba Inn
San Cristóbal de las Casas, Chiapas

I chose Guayaba Inn as well. The surroundings are magnificent, beautifully decorated rooms are immaculately, clean and super comfortable. They do have TV and a bar. One of my favorites.

Authenticity & Character
Gorgeous, decorations and colors of walls. Walkways little hidden corners trees everywhere just truly a place that one should have time to enjoy while staying there. The patio, are lovely and the attention to detail it’s right on
Location
It’s located a little bit away from downtown but you can still walk the streets. It’s very safe.
Staff
No, English is spoken but everybody’s very kind and a service minded
Cleanliness & Comfort
Wonderfully clean, organized and extremely comfortable. It has its own unique elegance about it. My room was lovely and I didn’t really want to leave.
Piedra de Agua Hotel Boutique Palenque
Palenque

An exquisite place to be. Right in the middle of the jungle. They only serve breakfast, which is kind of a downside because everything else is not a walking distance. But the place is wonderfully decorated super comfortable and just very unique.. I will definitely go back to it.

Authenticity & Character
Beautiful settings and perfect decoration for the type of hotel that it is. Very unique.
Location
I chose this hotel because of the set up and the location which is the middle of the jungle or at least it makes you feel like you’re in the middle of the jungle. It is very well decorated extremely comfortable and very clean. They offer massage services and things like that which I don’t usually Use myself, but they are available. They do not speak English at the front, which makes it difficult for some of the tours that are seeking to have the massages. I was the only gas that that time the hotel since it’s low season. The Jacuzzi obviously was not kept at temperature neither the pool which was a little bit disheartening. But all in all it’s a place of 100% relaxation. There is no telephone no TV . Loved it.
Staff
Again, I’m not a person that relies a lot on staff, but whoever I was in contact with was very kind and very service oriented
Cleanliness & Comfort
Immaculately clean
Viva Villahermosa
Villahermosa

The hotel is one of the oldest hotels in the area. Very well located because you can walk to a beautiful park in the back and also to La Venta. The pool area is wonderful but the food for breakfast café is not up to par. The rooms are old and terrible lighting in the bathrooms. They are working with some of the rooms but basically they are not doing a good remodel they’re just painting. It’s as clean as it can be, but I was not impressed by anything. My room unfortunately was in the back and there was some kind of event the first night that kept going till three in the morning. The band was playing people screaming and yelling, so that was a bad night in itself. Would I go back to it , maybe but it wouldn’t be my first choice. I chose this hotel. It has nothing to do with Kim Kim. I don’t think their advertisement is truly honest.

Authenticity & Character
They basically need to remodel everything. It’s one of the oldest hotels which is understandable, but the maintenance is not as great as it should be. It could really be a wonderful place.
Location
Very centrally located with a beautiful park in the back that you can walk along and be very safe. It’s right along the lake so the views are fantastic. I was there on Sunday so it’s very nice to see all the families and groupings of people having a good time, relaxing and enjoying its beauty. It is also very close to la Venta so you can really just walk over.
Staff
I basically use the BILL boy ones and the waiters two days. Everybody was kind and helpful.
Cleanliness & Comfort
The place was actually clean, but if they were to remodel, it would look so much better. The bed was very comfortable. TV was working. They had a safety deposit box which is nice to have everywhere. The lighting was horrific. Basically there was hardly any light in the sink area and it could not be improved because they had built over the light fixtures and you couldn’t remove it to replace a lightbulb
Local specialist: Leslie Pérez

An unforgettable holiday
Vietnam | Feb 19 - Mar 11, 2023

John
John P.
United Kingdom | Reviewed on Mar 12, 2023
Ashley was wonderfully responsive and helpful throughout, from the planning stage to the last day of the holiday. She would respond to messages and questions quickly and helpfully and would send us reminders of meeting times and the names of our drivers for each new destination. The organisation was flawless and seamless. At each destination in a complex itinerary we would be met with guides who were impressively knowledgeable as well as friendly and helpful. I guess Johnny stood out as... Read more

Ashley was wonderfully responsive and helpful throughout, from the planning stage to the last day of the holiday. She would respond to messages and questions quickly and helpfully and would send us reminders of meeting times and the names of our drivers for each new destination. The organisation was flawless and seamless. At each destination in a complex itinerary we would be met with guides who were impressively knowledgeable as well as friendly and helpful. I guess Johnny stood out as exceptional; he showed us the Cu Chi tunnels, Ho Chi Minh City and the Mekong Delta. He fleshed out our understanding of the Vietnam war (locally known as the ‘American war’) with many human stories of how individuals lived through it. Also, he was such good company! Funny, warm hearted and erudite. But actually every guide was great. Even Ms Huong who only spent a few hours with us, picking us up from the airport on the last day, took the trouble to find out our plans and gave us much useful advice about where to do the shopping we planned. It was actually a privilege to get to know these guides as their stories really gave us an insight into the life and culture of Vietnam and Cambodia.

Hotel Reviews
Hotel Somadevi Angkor Resort & Spa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palm Garden Resort Hoi An
Authenticity & Character
Location
On the beech
Staff
Cleanliness & Comfort
Adora Art Hotel

Very well located in Zone one of Ho Chi Minh City. But actually a bit tired in some respects. The rooftop bar and pool (small) were nice, but the ‘gym’ was one running machine and one bike. It felt like a three star hotel.

Authenticity & Character
Location
Very close to the central market.
Staff
Very inflexible. Not able to offer even half an hour extension on check out. We’ve never experienced this before. Apart from the door staff not particularly warm or welcoming.
Cleanliness & Comfort
Victoria Can Tho Resort

This was very comfortable. Lovely pool, lovely environment. We wish we could have stayed longer.

Authenticity & Character
Staff
Cleanliness & Comfort
Indochine Palace

This felt so spacious and luxurious. Everything was perfect. This was actually my favourite hotel of the trip.

Authenticity & Character
It captured something of the French Indochine feeling of Vietnam.
Location
Near the the citadel.
Staff
Cleanliness & Comfort
Salinda Resort Phu Quoc Island

This was very nice. It was on the beech. There was never a problem about enough chairs, the Vietnamese food in particular was really good and the staff were attentive and friendly.

Authenticity & Character
It was lovely, the Vietnamese food was amazing, but it could have been in Thailand. Did it need a Pizza and Indian restaurant?
Location
On the beech, lovely palms, well kept and clean.
Staff
So warm and friendly. They couldn’t do enough for you.
Cleanliness & Comfort
Activity Reviews
Visiting the Floating Villages on Tonle Sap Lake
Visiting the Floating Villages on Tonle Sap Lake
Siem Reap

This was really fun and interesting. The floating schools and villages and a way of life built around a lake that floods the surrounding country for miles every year. The crocodiles were also fun to see. Who knew that they do not have a tongue and that the inside of their mouth is bright yellow?

Quality of Experience
Guides, Drivers and Staff
Transport
Private Cooking Class With Local In Hoi An
Private Cooking Class With Local In Hoi An
Hoi An

This was really good fun and I came away with at least one delicious dish that I could do in Wales.

Quality of Experience
The mango salad!
Food
Guides, Drivers and Staff
Transport
Discover Angkor Thom, Preah Khan & Ta Prohm Temples
Discover Angkor Thom, Preah Khan & Ta Prohm Temples
Siem Reap

I think we scheduled too many temples in this trip. It was a long and hot day.

Guides, Drivers and Staff
Always helpful and courteous.
Banteay Srei - Angkor Wat - Apsara Dance Show
Banteay Srei - Angkor Wat - Apsara Dance Show
Siem Reap

Angkor wat is astonishing. The dance show was a bit so so, bothe for quality of food and music. The hotel we stayed at did it better.

Guides, Drivers and Staff
Transport
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing
Hue

This was fun. The guide gave a a great insight into the imperial way of life before the arrival of the French. The summer residence (and burial place) of one of the emperors was very beautiful. all the stories about the imperial dynasty (kindly provided by our entertaining and knowledgeable guide) weee fascinating.

Quality of Experience
Food
Guides, Drivers and Staff
Ms Thao was well informed and organised and relaxed and pleasant company.
Transport
Very courteous and attentive driver. Also very safe.
Ho Chi Minh City Half-Day Tour
Ho Chi Minh City Half-Day Tour
Ho Chi Minh City

Really nice introduction to the city, covering the main sites. Well managed by the guide.

Quality of Experience
Food
Lunch was really good. Hoa Tuc restaurant is in what used to be an opium factory. The food was outstanding. We went back later when we came back to Saigon.
Guides, Drivers and Staff
The guide was so well informed. He also managed the tour very well so we saw a lot but were not tired by the end.
Transport
Visit Chansar village & Wat Thmey (Killing Field)
Visit Chansar village & Wat Thmey (Killing Field)
Siem Reap

The exhibition at Wat Thmey is relatively small but still devastating in its impact. Visiting the village was just lovely. They gave us the best lunch, cooked by someone who was also the village hairdresser. Seeing the village and understanding something about their way of life was very memorable. The welcome was so warm.

Quality of Experience
Food
The lunch was served and cooked in a shelter in the forest surrounding the village. It was without a doubt the best food we had in Cambodia. The wile experience was really charming.
Guides, Drivers and Staff
Transport
Discover the Mekong Delta (Ben Tre and Can Tho)
Discover the Mekong Delta (Ben Tre and Can Tho)
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Cu Chi Tunnels
Explore the Cu Chi Tunnels
Ho Chi Minh City

Anyone who has an interest in the Vietnam war really needs to see these tunnels. It is really worthwhile to have a well informed guide for this visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Saigon By Night - Vintage Vespa Street Food Tour
Saigon By Night - Vintage Vespa Street Food Tour
Ho Chi Minh City

This was really great. The two young men who were our drivers spoke good English, were very safe as drivers, and took us to some very interesting places. I would definitely recommend this. The Vespas were actual Vespas and were authentic from the sixties.

Quality of Experience
This was a real close up of Ho Chi Minh City, seeing many aspects you would not normally see. Really colourful. We saw the flower market and saw how people lived in that part of town. It also included a visit to an old Viet Kong weapons store and hide out in the heart of the city.
Food
Visiting various street market food venues. Making up our own soup! Being shown how to make a proper serving of Vietnamese coffee.
Guides, Drivers and Staff
Lam was very knowledgeable about Vietnam history. Also friendly and fun to be with.
Transport
Old Vespas! The real deal.
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Mar 13, 2023

Dear John,
Thank you for taking the time to share your experience with us! We’re over the moon to hear that you and Jenny are happy about your holiday! Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
Trust me, you’ve made our day immensely better by sharing your experience.
Thanks again for the review and for being such a great guest.
Best wishes!
Ashley

A country of many jewels
Colombia | Feb 15 - Feb 28, 2023

Carine
Carine D.
Belgium | Reviewed on Mar 12, 2023
Our tailor-made trip to Colombia was prepared in detail together with Michael Gold (Chaska Tours). The trip itself went very smoothly. During the trip, Michael was always ready to take questions and responded very quickly.
Our journey started in Begotá, a large and quite busy city that takes some getting used to, but it is a vibrant city where you can stay for days with its beautiful museums and architecture. A day trip to Chingaza National Park (hiking) with its beautiful nature was also...
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Our tailor-made trip to Colombia was prepared in detail together with Michael Gold (Chaska Tours). The trip itself went very smoothly. During the trip, Michael was always ready to take questions and responded very quickly.
Our journey started in Begotá, a large and quite busy city that takes some getting used to, but it is a vibrant city where you can stay for days with its beautiful museums and architecture. A day trip to Chingaza National Park (hiking) with its beautiful nature was also more than worth it. With a night bus we went to Neiva where the Tatacoa desert pleasantly surprised us (be sure to do both the red and the gray part!). We can also highly recommend the archaeological site of San Agustin and Puracé National Park. Salento (region of coffee and coffee plantations), Peñol and Guatapé (make sure Sandy of Guatapé Tours is your local guide) should also not be missing from the list. Finally, Medellín (and certainly Communa 13) should not be missed on a trip to Colombia (stay in El Poblado, not in the center of the city).

Hotel Reviews
Hotel Casa Deco
Bogotá

Very nice and clean rooms, extremely friendly and helpful staff and excellent location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Campana Hotel Boutique
Medellín

OK hotel, friendly staff. Close to restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Toilet did not work and could not be fixed the evening of the breakdown. Other room was offered, but only the day after.
Hotel Casa de las dos Palmas

Very nice and clean rooms, super friendly staff and very close to the city of Salento without being right in all the noise.

Authenticity & Character
Location
Staff
Super friendly staff
Cleanliness & Comfort
Could be a bit noisy at times during the night. Not so much because of the enormous traffic, but because of the poor isolation
Hotel Puerta de San Antonio
Cali, Valle del Cauca

The hotel could do better in terms of friendliness. Also the breakfast was average and the room itself looked a bit worn out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Plazuela
Popayan

The location of the hotel is very good (in town) and the breakfast is good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Finca El Maco
San Agustin

Quiet location with very nice "lodges" and a beautiful garden. Also the restaurant is a pleasant place to be and delicious meals are served. Also breakfast was very good.

Authenticity & Character
Our lodge was a nice place to be. Shower outside, nice plants in the bathroom.
Location
Quiet and close to town.
Staff
All staff were ready to help and all of them tried to do their best to speak English
Cleanliness & Comfort
Top!
TATACOA STAR ECOHOTEL
Villavieja, Huila

Basic hotel, but it has what you need.

Authenticity & Character
The colourful style of the hotel and the breakfast room
Location
Close to Tatacoa desert, but nothing else in the neighbourhood.
Staff
No single word of English was understood
Cleanliness & Comfort
No hot water during the day.
Hotel De La Opera
Bogotá

Very nice hotel in a traffic-free street right at the centre of La Candelaria, just 1 street away from Plaza Bolivar.

Authenticity & Character
Authentic style, colourful, courtyard
Location
Right in the centre
Staff
Very friendly staff
Cleanliness & Comfort
Very clean, great breakfast
Activity Reviews
Tour Peñol & Guatapé
Tour Peñol & Guatapé
Medellín

Excellent tour.

Quality of Experience
Guides, Drivers and Staff
Sandy was truly excellent.
Transport
City Tour Medellín
City Tour Medellín
Medellín

Medellín is an amazing and vibrant city that we loved very much, especially the visit to the legendary Comuna 13. Do also take the metro when you are in Medellín.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Cocora Valley, Coffee Farm & Salento
Visit Cocora Valley, Coffee Farm & Salento
Salento

Amazing nature and landscapes, including the 60 metre wax palms.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit of Silvia and the Guambiano-Misak community
Visit of Silvia and the Guambiano-Misak community
Silvia

Nice experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike the Puracé National Park
Hike the Puracé National Park
Puracé
Quality of Experience
Guides, Drivers and Staff
Transport
Archaeological Mountain-Bike Tour
Archaeological Mountain-Bike Tour
San Agustín

Very challenging bike tour because of the enormous steep slopes of the mountains. But it was certainly worth the effort!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Tatacoa Desert
Visit to Tatacoa Desert
Colombia

Amazing nature!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Hike in Chingaza National Park
Day Hike in Chingaza National Park
Bogotá

We enjoyed the hike, the amazing views, the rich nature and the lagoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Bogotá Walking Tour
Bogotá Walking Tour
Bogotá

We very much enjoyed Museo del Oro and Museo Botero. Good guide (Elisabeth).

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 13, 2023

Dear Carine and Frank,

it is very nice to hear from you. It was a pleasure to accompany you through Colombia. It was also a great joy to meet you in person in San Agustín and to talk with you in person. Thank you for your comments about the hotels and tours you did!

Best regards from San Agustín,
Michael and the Chaska Tours Team

P.S. Thanks also for all the great pictures! I'm glad to see that you had a lot of fun and were able to discover the diverse natural areas.

Responsive, professional travel planning for southeast Asia
Thailand | Feb 17 - Mar 5, 2023

Willliam
Willliam F.
United Kingdom | Reviewed on Mar 12, 2023
Seldom have my wife and I experienced such a well-organized trip as we did on our 18-day journey to Cambodia and Thailand. Our local travel specialist, Lacey Ngo, was tireless in proposing options of things to see and do and places to eat and sleep. She promptly responded to our many questions, regardless of time of the day or day of the week. She professionally accommodated our many requests to add and delete items on the itinerary. We were very impressed by the knowledge and helpfulness of... Read more

Seldom have my wife and I experienced such a well-organized trip as we did on our 18-day journey to Cambodia and Thailand. Our local travel specialist, Lacey Ngo, was tireless in proposing options of things to see and do and places to eat and sleep. She promptly responded to our many questions, regardless of time of the day or day of the week. She professionally accommodated our many requests to add and delete items on the itinerary. We were very impressed by the knowledge and helpfulness of our guides, generally pleased with our hotels and amazed by the variety of experiences Lacey recommended for our enjoyment. We would most definitely recommend her as a local travel specialist to anyone traveling to southeast Asia.

Activity Review
Siem Reap Countryside by Jeep
Siem Reap Countryside by Jeep
Siem Reap

This tour was a highlight of our recent trip to Cambodia. We were very pleased with our driver and with our guide, Hong. They showed us a variety of places - a local produce and fish market, a family farm, a rice wine distillery, an oyster mushroom farm, a buddhist temple, a lotus pond. Hong was a very personable, outgoing guide. Her English was excellent. She shared her experiences growing up in a fisherman's family with a mother who spent all day selling the fish at the local market. She thoughtfully answered our many questions. She and the driver made detours and spontaneous stops to help us to better understand this part of Cambodia's countryside. We concluded the tour with a sunset picnic surrounded by rice fields. Magic.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Mar 14, 2023

Hi William,
It was my great pleasure to accompany you and your wife in this trip. Can't thank you enough for your valueable feedback and motivation.
Hope you see you soon in Vietnam!
Warmest regards,
Lacey

Great guiding—helped make unforgettable hikes and adventures
Ecuador | Feb 12 - Mar 2, 2023

Matthew
Matthew F.
Madison, WI | Reviewed on Mar 12, 2023
I am impressed at the flexibility and ease of planning we had with Alvaro. He was more than willing to change our itinerary to meet our priorities, preferences, and last-minute changes. He also helped to structure the trip with personal time, one-on-one tours, and group activities, as well as with enough active, rest, and free time. I also appreciated Alvaro’s honesty throughout the planning process, including retroactively seeing how truthful he was in suggesting swapping certain aspects... Read more

I am impressed at the flexibility and ease of planning we had with Alvaro. He was more than willing to change our itinerary to meet our priorities, preferences, and last-minute changes. He also helped to structure the trip with personal time, one-on-one tours, and group activities, as well as with enough active, rest, and free time.

I also appreciated Alvaro’s honesty throughout the planning process, including retroactively seeing how truthful he was in suggesting swapping certain aspects of our original, preconceived trip ideas.

Alvaro was also proactive and quick to respond, usually checking in with us throughout the planning process and the trip itself to keep us in-the-know.

Alvaro also seemed to have connected us with a brilliant mountain guide, Hugo, who is a wealth of knowledge and always made us feel comfortable on the mountainsides. This was invaluable.

Overall a great experience, a great part of the world, and great guides and people.

Hotel Review
Cuello de Luna Mountain Lodge
El Chasqui - Pastocalle

Very friendly atmosphere!

Authenticity & Character
Location
Perfect for a rest day, though constrained if we’d wanted to walk somewhere to visit.
Staff
Cleanliness & Comfort
Activity Review
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Quito

Enjoyed the day’s more historical lessons/sites regarding Ecuador’s history than other aspects (e.g. visiting the Intiñan Site Museum seemed more worthwhile than the Mitad Del Mundo site).

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 13, 2023

Hello Matt!

You had such an amazing journey throughout the Middle of the World, the Andes & The Enchanted Galapagos Islands. I truly wish you took with you a little bit of our multi diverse country in your heart.

Warm hugs from your local friend!
Alvaro

Madrid is well worth a visit
Spain | Mar 1 - Mar 5, 2023

Colleen
Colleen N.
Tucson, AZ | Reviewed on Mar 12, 2023
We had a wonderful time in Madrid. Irene was very efficient in organizing every detail and responded quickly to every question I had. Madrid is a beautiful city and easy to navigate. We also made a day trip to Toledo, which was an interesting historic city with a stunning cathedral but is also very touristy with lots of souvenir shops. Read more

We had a wonderful time in Madrid. Irene was very efficient in organizing every detail and responded quickly to every question I had. Madrid is a beautiful city and easy to navigate. We also made a day trip to Toledo, which was an interesting historic city with a stunning cathedral but is also very touristy with lots of souvenir shops.

Hotel Review
Hotel One Shot Luchana 22
Madrid

The hotel was in an excellent location right next to a metro stop. It is a beautiful historic building but the room was small and very plain. I expected a little more character. The restaurant downstairs served an excellent breakfast and we also stopped several times for a glass of wine.

Authenticity & Character
The building was beautiful and historic but the room was small and plain. We had just a small open space around our bed for our luggage. The bathroom by comparison was quite roomy and the shower was excellent. I would have been willing to pay a bit more for a larger room.
Location
Staff
Cleanliness & Comfort
Very clean but too small. By the time we reached Madrid we had been traveling nearly 3 weeks and would have liked to spread out a bit.
Activity Reviews
Spanish Cooking Master Class in Madrid
Spanish Cooking Master Class in Madrid
Madrid

One of our most fun activities in Spain!

Quality of Experience
Guides, Drivers and Staff
 Walking tour in the World Heritage city of Toledo
Walking tour in the World Heritage city of Toledo
Spain

Beautiful city and worth a visit but be prepared for lots of other tourists and souvenir shops everywhere you turn. Our guide was a wonderful Spanish lady who had lots of information to share but her English was heavily accented and we had to listen very closely to understand her, which got very wearing after 3 hrs.

Quality of Experience
Y
Guides, Drivers and Staff
Transport
The train was excellent. We took a cab from the station to the location where we met our driver
Especial Dinner and Flamenco show
Especial Dinner and Flamenco show
Madrid

The food was very mediocre. I noticed that only two other Americans came for dinner; everyone else came just for the performance. The dancing was interesting and energetic but a very modern, extemporaneous style and we missed some of the more traditional, flamboyant aspects of the dance.

Quality of Experience
Guides, Drivers and Staff
Transport
We wasted time taking a cab. It would have been much easier to get there by Metro but the address was unfamiliar. It would have been helpful if our itinerary had indicated the Metro stop closest to the venue
Tapas tour
Tapas tour
Madrid

My favorite experience. Our guide was friendly, spoke very good English without a heavy accent, and was very knowledgeable. We had a great time trying Spanish wines and tapas

Quality of Experience
Food
Guides, Drivers and Staff
Eco TukTuk
Eco TukTuk
Madrid

Very informative and a good way to start our visit.

Local specialist: Irene Carravilla
Irene
Irene Carravilla
Local specialist in Basque Country | Replied on Mar 13, 2023

Thank you very much for your kind comments, we were very happy to hear about your excellent experience in our country and we were delighted to be your local hosts. It is the way we have to work in our local operator specialized in responsible tourism, GenuineSpain. We try to take care of all the details and give a personalized service and always improve, so your comments help us to provide a better and better service.
Thank you very much and see you soon!
Irene
GenuineSpain
www.genuinespain.es

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