Kimkim Trip Reviews

4.8
Based on 16,499 ratings
Read 16,499 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Jesse and Kim Kim made our trip a seamless, s...
Chile | Jan 18 - Jan 24, 2025

M
Mary T.
Palo Alto, CA | Reviewed on Jan 30, 2025
Jesse and Kim Kim made our trip a seamless, stress-free experience. She listened to our general needs and was able to put together a diverse itinerary that gave us a taste of all Atacama had to offer. She was attentive and accommodating to changes and gave us various options to meet the preferences of our group of 7. I'd use Jesse and Kim Kim again! Read more

Jesse and Kim Kim made our trip a seamless, stress-free experience. She listened to our general needs and was able to put together a diverse itinerary that gave us a taste of all Atacama had to offer. She was attentive and accommodating to changes and gave us various options to meet the preferences of our group of 7. I'd use Jesse and Kim Kim again!

Hotel Review
Lodge Terrantai
San Pedro de Atacama

Loved this place. The service was impeccable and warm. I felt like I was returning home after every excursion and always had what I needed there, whether it was coffee, snacks, wine or water. The staff, from housekeeping to the front desk, were always so pleasant and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama
Cejar Lagoon, Ojos del Salar & Tebenquiche
Cejar Lagoon, Ojos del Salar & Tebenquiche
San Pedro de Atacama
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 30, 2025

Hi Mary,

Happy to hear that you and your group enjoyed your 7-day trip getting to explore San Pedro de Atacama 🏜 It was a pleasure helping you plan this adventure!

Don't hesitate to reach out if you decide to revisit Chile; There's so many other places to get to know such as the Patagonia, the Lake District and also Easter Island.

All the best,
Jesse

Amazing and Wonderful
Chile | Jan 19 - Jan 22, 2025

Rakesh
Rakesh S.
Canada | Reviewed on Jan 30, 2025

Francisco was wonderful in helping us plan this trip, lots of great suggestions...and when he was away on work he had a colleague interact and she filled his show very nicely. Overall they made is a very easy, smooth sailing trip!

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Mar 10, 2025

Hi Rakesh,

I’m absolutely happy to hear that you had an incredible time in Iguazu! It really means a lot to Pamela and me that we could help make this part of your journey special. It’s great to know that you enjoyed every moment. Helping you create those memories was truly a pleasure, and thanks for sharing your photos.

Wishing you the best,
Francisco

Excellent Australia Trip to Melbourne, Great Barrier Reef, & Sydney
Australia | Jan 15 - Jan 26, 2025

Ralph
Ralph G.
Manhattan Beach, CA | Reviewed on Jan 30, 2025
We thoroughly enjoyed our trip to Australia. Kim-Kim's local travel agent, Vicky Steinhardt, did a great job working with us and our traveling companions, over an extended period, to plan our trip. I love planning travel but in the cases that we have used Kim-Kim they did a far better job than I could have done on my own. In this case Vicky had good suggestions which we would not have thought about. We were traveling with a second couple who participated in the trip planning. From our... Read more

We thoroughly enjoyed our trip to Australia. Kim-Kim's local travel agent, Vicky Steinhardt, did a great job working with us and our traveling companions, over an extended period, to plan our trip. I love planning travel but in the cases that we have used Kim-Kim they did a far better job than I could have done on my own. In this case Vicky had good suggestions which we would not have thought about. We were traveling with a second couple who participated in the trip planning. From our perspective the itinerary came together fairly easily. The hotels that Vicky selected were all well located and were ones that I would consider staying at in the future. I liked getting private car service from and to each airport. I was pleasantly surprised at how seamless that worked out.

Our Melbourne hotel was well located for walking to Victoria Market, the Australian Open, a laundromat, and restaurants. We had two small group tour daytrips while we were in Melbourne. One was a drive along the Great Ocean Road to see the beaches and the 12 Apostles. It was a very long day and while the scenery is spectacular it similar to what we have in California. The second tour to Phillips Island, to see the penguins march ashore, was more fun.

Aside from seeing the Australian Open, snorkeling on the Great Barrier Reef, was the other major highlight of our trip. The Crystalbook Flynn Hotel was great and really close to the Cairns marina. The Seastar dive boat was also really good. There are only about 45 passengers and the crew is very attentive and personable. The underwater scenery is, of course, great. We also took a worthwhile small van daytrip to Cape Tribulation and the Daintree Rain Forest.

Our Sydney hotel was conveniently located next to Chinatown and Darling Harbor. There are a lot of restaurants, and a shopping mall nearby and it's close to a tram stop. We enjoyed our full day daytrip to the Blue Mountains and Leura. We were skeptical of touring the Sydney Opera House but it turned out to be a good call by Vicky. Our wives also enjoyed shopping at the weekend market at the Rocks. I'm also glad we got a half day tour of the highlights of Sydney.

The only travel problems that we had were pretty trivial. We had gone through multiple itineraries before arriving at the final one. Before we arrived in Sydney, Vicky caught the fact that our itinerary listed the wrong hotel. One of our domestic flights was on Jetstar. I would try to avoid them if I was traveling within Australia. Their maximum luggage weight limit is less than that of the international carrier and their check-in and boarding are chaotic if you're flying with them for the first time. We were dinged with a $120 hit for having overweight bags, however their gate agents were so disorganized and harried that they let us fly without collecting it. We had breakfast included at each of our hotels. This worked out well in Melbourne and Cairns but not so well in the Sydney Darling Harbor Vibe Hotel. To catch our tours we had to be out the door before 7:30 AM but they don't open their dining area until 7 AM and they only serve prepared meals and not a buffet.

Overall a very good trip and we expect to use KimKim in the future.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 30, 2025
Hi Ralph,
Thank you for sharing such a thoughtful review of your trip! It’s wonderful to hear that you thoroughly enjoyed your time in Australia and that the planning process with KimKim was enjoyable. I loved working with you and Denise to put together an itinerary that suited everyone’s interests, and I’m so glad you found my suggestions helpful.
It’s great to hear that the hotels worked well for you in terms of comfort and location. I completely agree that having a private car service can... Read more

Hi Ralph,
Thank you for sharing such a thoughtful review of your trip! It’s wonderful to hear that you thoroughly enjoyed your time in Australia and that the planning process with KimKim was enjoyable. I loved working with you and Denise to put together an itinerary that suited everyone’s interests, and I’m so glad you found my suggestions helpful.

It’s great to hear that the hotels worked well for you in terms of comfort and location. I completely agree that having a private car service can make all the difference in starting and ending each destination smoothly—I’m glad it worked seamlessly for you!

Your Melbourne experiences sound great! The Australian Open is always such an exciting event. The Great Ocean Road is indeed a long day, but worth it. I’m especially glad that the Phillip Island penguins were a highlight for you—seeing them waddle ashore is such a fun experience!

Snorkeling on the Great Barrier Reef is definitely a trip highlight, and I’m delighted that you enjoyed your stay at Crystalbrook Flynn and had a great experience with Seastar. It’s such a well-run operation, and their small-group approach really makes a difference. Cape Tribulation and the Daintree are such special places, so I’m thrilled to hear that day trip was worthwhile for you.

I’m glad your Sydney stay worked out well and that the Blue Mountains made for an enjoyable day trip, and I love that you were pleasantly surprised by the Sydney Opera House tour! It’s such an iconic site, and the history and design make it fascinating. And of course, The Rocks Markets are always a fun way to spend a weekend morning!

I'm glad we caught the hotel mix-up before your arrival in Sydney and appreciate your feedback on Jetsar and the Sydney breakfasts

Most importantly, I’m so pleased that you had a great trip overall and that you’re thinking of using KimKim again in the future. It was a pleasure helping plan your adventure, and if you ever need assistance with another trip this side of the world, I’d love to help! New Zealand is spectacular!

Warm regards,
Vicky

Cami was great to work with. She did a wonder...
Philippines | Jan 19 - Jan 23, 2025

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Rosemary H.
Los Angeles, CA | Reviewed on Jan 30, 2025
Cami was great to work with. She did a wonderful job booking everything we needed. Our tour guide, Rich, was so fun and told us all about the island of Palawan. He even bought different foods for us to try. Ana, in Manila, was quieter, but still a great guide.
Our trip was really fun and everything ran smoothly
Read more

Cami was great to work with. She did a wonderful job booking everything we needed.

Our tour guide, Rich, was so fun and told us all about the island of Palawan. He even bought different foods for us to try.

Ana, in Manila, was quieter, but still a great guide.
Our trip was really fun and everything ran smoothly

Hotel Review
The Funny Lion
Puerto Princesa

It was really quiet and no beach

Authenticity & Character
Location
Staff
Staff was wonderful
Cleanliness & Comfort
Activity Reviews
Puerto Princesa Underground River Day Tour
Puerto Princesa Underground River Day Tour
Philippines
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pangsanjan Falls & Tagaytay
Pangsanjan Falls & Tagaytay
Philippines

Loved this excursion

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cami Sarmiento
Cami
Cami Sarmiento
Local specialist in Las Vegas, NV | Replied on Apr 15, 2025

Thank you for your wonderful review Rosemary! I’m very happy to hear you and Dennishad an amazing time in Puerto Princesa and Manila. I'll make sure to share your kind words with Ana and Rich.
Thank you for choosing to travel with us. It was a pleasure to organize your trip and I look forward to organizing another unforgettable trip for you in the future!
Cami

I am a single man 60+ .I traveled by myself ...
Egypt | Jan 22 - Jan 28, 2025

John
John D.
Newark, NJ | Reviewed on Jan 30, 2025
I am a single man 60+ .
I traveled by myself for seven days and even though I am well traveled, I was slightly nervous about visiting Egypt as an American.
From the moment I arrived at Cairo airport until I
was dropped off for the return flight I was very well taken care of by the KimKim team
Each guide was a trained Egyptologist with extensive knowledge of history of the country
and the sites , the drivers were unfailingly
polite and they worked together as great teams.
My...
Read more

I am a single man 60+ .
I traveled by myself for seven days and even though I am well traveled, I was slightly nervous about visiting Egypt as an American.
From the moment I arrived at Cairo airport until I
was dropped off for the return flight I was very well taken care of by the KimKim team
Each guide was a trained Egyptologist with extensive knowledge of history of the country
and the sites , the drivers were unfailingly
polite and they worked together as great teams.
My email contact was Mohammed who responded very quickly. Egypt is. welcoming country. If I could give a 7 star review I would do so as 5 star is insufficient.
to all wuestions
.

the retjrn flight
I was cery wcared for by the KimKim team.
Each tour guide was a trained Egyptologist and each sriver was polite and hard working. lllknowledg
able

Activity Review
Half Day Tour To The Grand Egyptian Museum “GEM”
Half Day Tour To The Grand Egyptian Museum “GEM”
Egypt
Quality of Experience
Guides, Drivers and Staff
their knowledge and their friendliness
Transport
excellent helpful drivers
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Feb 02, 2025

Hello John ,
Thanks for your feedback. I am very happy that you enjoyed your trip with us, we will be waiting for you to come again to make it more special for you.
It was a pleasure helping you plan your trip.
Best Regards,
Mohammed

Great trip! Thanks to all the kims!
Costa Rica | Jan 6 - Jan 15, 2025

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Michael G.
San Jose, CA | Reviewed on Jan 30, 2025

Incredible trip to Costa Rica with all its varied ecosystems and wildlife.

Our guide, Gustavo, really hooked it up. We were deeply impressed (and grateful) when he and the KimKim team arranged to get our passports couriered to us after we left them at our hotel. Top notch service!

Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Feb 04, 2025

Hi Michael!

Shoutout to Greg and Kimkim's support team for making it possible to recover your passports.

At kimkim, teamwork makes the dream work and we will continue to work together to create wonderful adventures for travelers like you.

Happy future travels :)

This is the Australia trip we hoped for and more!
Australia | Dec 26 - Jan 27, 2025

Kimberly
Kimberly H.
Boulder, CO | Reviewed on Jan 29, 2025
Vicky put together a 33 day trip to Australia and Tasmania for us that went beyond our expectations. During the planning, she made time for 2 calls with us, and through a back and forth, created the ideal custom itinerary. The lodging included boutique hotels (we aren’t as fond of resort hotels), glamping, cottages and apartments. The activities were spaced enough that we could rest (we are an older couple), but each tour guide had grown up in the place we were touring, so the tours all felt... Read more

Vicky put together a 33 day trip to Australia and Tasmania for us that went beyond our expectations. During the planning, she made time for 2 calls with us, and through a back and forth, created the ideal custom itinerary. The lodging included boutique hotels (we aren’t as fond of resort hotels), glamping, cottages and apartments. The activities were spaced enough that we could rest (we are an older couple), but each tour guide had grown up in the place we were touring, so the tours all felt very personal to each guide and helped get an authentic feel for the places. Vicky gave us many restaurant recommendations at our request, so we were able to make reservations early at some really great places. Apart from her skill in trip planning, Vicky was so easy with communication; prompt with her replies and clear with her recommendations (including the pros and cons of activities, etc.). We can’t recommend Vicky highly enough. She outdid herself with our trip. Thank you Vicky!

Hotel Reviews
Falls Mountain Retreat
Wentworth Falls

The location of Falls Mountain Retreat was convenient as we could walk to nearby trails in the Blue Mountains, which was great. However, our accommodation was quite disappointing. The apartment felt shabby, the carpet was dirty, and the bed was not comfortable. The kitchen was poorly stocked, making it difficult for us to prepare meals as we had hoped. Overall, the stay at this place did not meet our expectations.

The Henry Jones Art Hotel
Hobart

The Henry Jones Art Hotel in Hobart was an intriguing place with a rich history that was evident in its architecture, which we absolutely loved. However, the layout of our room with the bedroom upstairs and bathroom downstairs was a bit challenging for us in terms of accessibility.

Activity Reviews
Tasmanian Seafood Seduction
Tasmanian Seafood Seduction
Hobart

The Tasmanian Seafood Seduction tour in Hobart was absolutely amazing! The guide dove into the water to collect fresh sea urchins and abalone, which were then prepared into a meal. It was an incredible experience having seafood that fresh, and it made for an unforgettable day.

Melbourne Highlights & Foodie Tour
Melbourne Highlights & Foodie Tour
Melbourne

The Melbourne Highlights & Foodie Tour was fantastic. Marty and Rob showed us the vibrant street art and introduced us to the city's highlights. They were personable and took us to a superb restaurant for lunch. This tour really helped us appreciate Melbourne's charm beyond its big-city feel.

Luxe Bus Great Ocean Road with Wildlife Wonders
Luxe Bus Great Ocean Road with Wildlife Wonders
Melbourne

The Great Ocean Road Luxe Bus tour was outstanding. The Twelve Apostles were a breathtaking sight, and the tour group was small, which made the experience much more personal and enjoyable. I can't imagine visiting Melbourne without taking this amazing tour.

Kayak Turtle Tour from Palm Cove
Kayak Turtle Tour from Palm Cove
Palm Cove

The Kayak Turtle Tour from Palm Cove was enjoyable and well organized. Although we didn't see many turtles, the guide handled the group well and made the experience pleasant. It was nice that we could walk from our hotel to the meetup location. It was a lovely way to spend time out on the water.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 30, 2025
Hi Kim and Bob,
Thank you so much for your kind words! Working with you both was an absolute pleasure from start to finish. I really appreciated the thought and enthusiasm you brought to the planning process—it made it so rewarding to create an itinerary that truly reflected your travel style. I’m especially glad that the pacing and mix of accommodations worked well for you and that you enjoyed the personal touch from your guides. It’s wonderful to hear that the restaurant recommendations...
Read more

Hi Kim and Bob,
Thank you so much for your kind words! Working with you both was an absolute pleasure from start to finish. I really appreciated the thought and enthusiasm you brought to the planning process—it made it so rewarding to create an itinerary that truly reflected your travel style. I’m especially glad that the pacing and mix of accommodations worked well for you and that you enjoyed the personal touch from your guides. It’s wonderful to hear that the restaurant recommendations helped you experience some fantastic meals along the way! Wishing you many more great adventures ahead, and I’d love to help if you ever decide to explore this part of the world again. Safe travels and thank you for being awesome!

12 days in vietnam
Vietnam | Jan 11 - Jan 24, 2025

P
Patricia L.
Chicago, IL | Reviewed on Jan 29, 2025

It was wonderful that we were met by somebody at every airport and take to our hotels. The guides we had were knowledgeable and friendly.

Local specialist: Minh Nguyen

Great Itinerary and Great Experience in Patagonia
Chile | Jan 22 - Jan 28, 2025

D
Dave C.
Rancho Cucamonga, CA | Reviewed on Jan 29, 2025
I thought the itinerary that Lorena worked with on turned out to be fantastic! A great mix of normal touring and experienced based activities! Specifically our guides for Torres De Paine, Ramiro - W Circuit Patagonia and our Torres Overview Tour Guide - Jose Gonzalez were outstanding. In addition I wanted to give a shout out to Valentina our local KimKIM Operations leader in Chile did a great job. The Magdelena Island / Penguin Colony and the Lago Grey Glacier are don't miss events. Read more

I thought the itinerary that Lorena worked with on turned out to be fantastic! A great mix of normal touring and experienced based activities! Specifically our guides for Torres De Paine, Ramiro - W Circuit Patagonia and our Torres Overview Tour Guide - Jose Gonzalez were outstanding. In addition I wanted to give a shout out to Valentina our local KimKIM Operations leader in Chile did a great job. The Magdelena Island / Penguin Colony and the Lago Grey Glacier are don't miss events.

Hotel Reviews
Hotel Ilaia
Punta Arenas

We were only there for a quick overnight ~8 hours. The hotel was fairly comfortable, and the staff was friendly. Probably not the best location or option if you are going to stay more than a couple of nights

Authenticity & Character
Location
Outside of town, not centrally located
Staff
Cleanliness & Comfort
Hotel Vendaval
Puerto Natales

If you are looking for a higher end accommodation, this may not be your place. It is centrally located in Puerto Natales, but the rooms were small and you won't be able to control room temperature from individual rooms. The room didn't come with a TV (which was ok, but not great), and no refrigerator...which was an issue because my wife has medications that required that. If you go upstairs to the hotel bar be prepared at checkout to have to pay in Chilean Pesos...since they wouldn't allow credit cards to finalize the bill...just a couple of small amenities that could have been better.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

Lago Grey was outstanding! Yes, it is remote within the National Park....but that was made it terrific. The on-site restaurant was fantastic, staff were very supportive and customer focused, and the rooms were big with knock out views of Lago Grey. The room did have a TV, but no refrigerator, but the staff were super accommodating to helping us get medications properly stored. I can't say enough great things about this property...a definite must go!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Torres del Paine National Park Private Tour
Torres del Paine National Park Private Tour
Puerto Natales

This overview type tour was fantastic. Jose Gonzalez was one of the best tour guides we have ever experienced anywhere. This tour gives a great taste of many aspects of Torres Del Paine National Park...which was a great way to see a lot of things in half a day! The provided lunch at the Lago Grey cafeteria was very good and needed !! Nicely done to Jose!!

Quality of Experience
Guides, Drivers and Staff
Jose's knowledge and presentation style made this a great tour
Transport
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile

Worth the effort to go to the island and view the penguins and other birds in their natural environment. A great tour for the Punta Arenas time of our itinerary

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Trip to Glacier Grey
Boat Trip to Glacier Grey
Chile

One of our highlights..especially since we stayed right at the Hotel Lago Grey! The boat trip was fantastic and the views of the glacier were awe inspiring!! This is a can't miss excursion if you are anywhere near Lago Grey.

Quality of Experience
Guides, Drivers and Staff
Transport
Base Torres Hike
Base Torres Hike
Chile

Spectacular...but be forewarned, this hike is a difficult trek (not close to moderate) and not for the faint of heart. Views were spectacular and the guides were fantastic. 22 kilometers (13.7 miles) with elevation changes and variable trail conditions and weather conditions made this an experience of a lifetime, but also challenging!

Quality of Experience
Food
The provided lunch bag was not nearly enough nutrition to support this type of hike...bring energy bars and other food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 01, 2025

Dear Dave and Rosana, I loved reading your kind review. Thanks for the sweet words and the details on the hotels and tours. I shared your compliments with Jose and Valentina, they were happy to hear them!
After several years of planning this adventurous trip it finally became true. Please come and visit us again, there’s so much more to see and do in South America and I’d love to plan another great experience for you.
I wish you both an amazing rest of the year.
All the best,
Lorena

italy
Italy | Jan 9 - Jan 22, 2025

K
KAREN A.
Ashburn, VA | Reviewed on Jan 29, 2025
we had an excellent experience working with anita and all the kimkim staff! everyone was helpful, responsive and accommodating. well done! a few items: -while the process of developing the itinerary was initially difficult for me -because of the way communication is imbedded in the developing itinerary- anita was willing to accommodate me and work around it with direct contact via phone and email. thank you, anita! the app proved to be a very useful tool during the trip, providing... Read more

we had an excellent experience working with anita and all the kimkim staff! everyone was helpful, responsive and accommodating. well done!

a few items:

-while the process of developing the itinerary was initially difficult for me -because of the way communication is imbedded in the developing itinerary- anita was willing to accommodate me and work around it with direct contact via phone and email. thank you, anita! the app proved to be a very useful tool during the trip, providing up to date changes, quick contact and quick responses. what a great idea!

our trip went smoothly for the most part.

the guides were quite knowledgeable; some were extremely personable and fun. while all kindly accommodated the visually impaired member of our group, massimo stands out as having gone above and beyond. he was extremely helpful and caring. vito and donato also went out of their way to accommodate his needs; the ape calessino was a lifesaver in both matera and ostuni. all the guides were in contact in advance of our scheduled meeting time and were prompt in meeting us. the driver you hired at the last minute for the driving tour of naples proved to be as knowledgeable as any guide would have been; indeed, he actually was a guide. all well done!

all drivers were professional and helpful; in rome and naples, we were quite glad that they were driving and not us. again, each was in touch with us in advance of our meeting time and accommodated any travel delays cheerfully. this was especially true of vito and donato. the driver for our transfer to the rental car pickup at the naples airport was not informed of the correct pickup time. this delayed our arrival in matera, but vito and donato kindly waited for what was a substantial amount of time and cheerfully toured us anyway. we did regret that the driver assigned to pick us up in rome on arrival from munich did not learn of the delay until after he had already gone to the airport. i hope he was properly compensated.

each of the hotels stood out in different ways, but all of them were beautiful and comfortable and the staff professional and accommodating. however, the following were issues for our visually impaired friend:
-is it true that grab bars are only required in new construction in the eu? it was difficult for our friend without such accommodation. this might be wise to share with others who may be anticipating accommodations we take for granted in the united states.
-at the cenobia in matera, the staff was quite helpful and very nice, especially samir and mario, but the location was dangerously challenging. the hotel was at the bottom of several very long flights of exterior steps (no hand rails, of course). add in the rain and it was a difficult, dangerous situation for our friend. even the room assignment was problematic given the exterior steps by which it is accessed. it was fortunate the hotel was empty because it allowed management to change his room to one that had fewer steps to reach it (all entrances were exterior). as it was, it took several people to help him navigate all these steps, in the dark and the rain. he did not go to breakfast because of the rain and steps. while the hotel was beautiful and the staff wonderful, this was a bad choice for our circumstances, and could have had disastrous consequences for our friend. there is nothing on the website to alert to the steps. a heads up for other travelers is indicated.

-the same situation with steps occurred at masseria montenapoleone, on a smaller scale. again, it was fortunate that because so few people were there, management was able to reassign him to a room that was less of a challenge.

-the donna camilla was stunning. we arrived quite late after our flight from brindisi and did not see any restaurants nearby so we were quite happy it had a restaurant, a good one. however, as you know, because of our early departure, we couldn't eat at the hotel in the morning. in retrospect, we would have preferred a credit on the room since the breakfast the hotel provided was sparse and more snack-like than anything.

-because we arrived late to the donna camilla and went immediately to dinner, it wasn't until afterwards that we discovered the room our friend received had only a tub -no shower- a serious oversight and miscommunication with the hotel.

that our friend was not accommodated in several circumstances, as requested from the outset, is the only negative in what was otherwise a wonderful trip.

anita, it was a pleasure working with you…you were accommodating, quick to reply and thoughtful in your suggestions. Your colleagues we interacted with via the app were quite helpful as well. if you would like to discuss any of my comments, please feel free to contact me.

Hotel Reviews
H10 Palazzo Galla
Rome
Authenticity & Character
Location
LOCATED NEAR THE FORUM AND THE PANTHEON
Staff
Cleanliness & Comfort
Cenobio Hotel Matera
Matera

THIS IS A TRULY BEAUTIFUL HOTEL WITH TRULY WONDERFUL STAFF, ESPECIALLY MARIO AND SAMIR...TRULY WONDERFUL PEOPLE. WE HAD A VISUALLY IMPAIRED OLDER MAN IN OUR PARTY WHO WAS QUITE CHALLENGED TO GET TO AND FROM THE HOTEL BECAUSE OF THE NUMBER OF EXTERIOR STEPS AND LACK OF HAND RAILS TO BE NAVIGATED TO THE HOTEL. ADD A RAIN STORM TO THE MIX AND IT WAS QUITE DANGEROUS FOR HIM. THE STAFF WERE EXTRAORDINARILY HELPFUL IN GETTING HIM TO AND FROM THE HOTEL AND MANAGING THE BAGS. WELL DONE!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Oriente
Naples
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Masseria Montenapoleone
Fasano
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Lecce
Lecce

THE OWNER IS AN ARTIST OF GREAT SKILL IN METAL WORK. HIS ART IS THROUGHOUT THE HOTEL, ADDING TO THE ALREADY BEAUTIFUL CHARM OF THIS HOTEL.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
VOI Donna Camilla Savelli
Rome

THIS ONE-TIME MONASTERY IS GORGEOUS!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Feb 04, 2025

Hi Karen,
Thank you so much for taking the time to write your trip review! It’s wonderful to know that you had a great time in Italy and were happy with the local guides and the quality of the tours.
I’d love to help you with any future trips to Italy, Spain, Morocco, or Portugal. Wishing you all the best and many more amazing travels ahead! 😊
Kind regards,
Anita

Felt in good hands
Patagonia | Jan 5 - Jan 24, 2025

Bruna
Bruna I.
Australia | Reviewed on Jan 29, 2025
We visited Patagonia in Chile and Argentina. Undoubtedly, Patagonia is the most spectacular environment I have ever visited. Biodiversity is still noticeable in that part of the world and I hope it will be forever preserved that way. The Andean Condor, Uppland geese, culpeos and guanacos are still common sight. I wish I had seen the timid armadillo! It was suggested by Lorena that we rented a car to travel within North Patagonia and then Punta Arenas to Torres del Paine. The roads from... Read more

We visited Patagonia in Chile and Argentina. Undoubtedly, Patagonia is the most spectacular environment I have ever visited. Biodiversity is still noticeable in that part of the world and I hope it will be forever preserved that way. The Andean Condor, Uppland geese, culpeos and guanacos are still common sight. I wish I had seen the timid armadillo!

It was suggested by Lorena that we rented a car to travel within North Patagonia and then Punta Arenas to Torres del Paine. The roads from Balmaceda Airport to Puerto Guadal and around Torres del Paine were unpaved or filled with craters in the paved roads, which made the driving conditions dangerous and so it became necessary to drive between 20 - 60 km/h. Nevertheless, the scenery in those areas were breathtaking! Also, petrol stations are hard to come by and we needed to make that planning ourselves. We were not given this information beforehand. A bus trip from Puerto Natales to El Calafate was added to our itinerary and it was not the 4 h stated on our itinerary, but 6 h. It was the most uncomfortable part of the trip, as we were crammed in like sardines.

In the plus side, all hotels suggested were excellent. My top picks were Lago Grey Hotel and Mirador Puerto Guadal, plus the food at the Yegua Loca restaurant. The best boat trip was to Spegazzini glacier.

Lorena was always very prompt at helping us when needed, even when we were still in Santiago. We felt safe under her care and she sorted issues very quickly. On the improvement side, the itineraries could have been checked a few hours in advance to avoid some of the issues.

Hotel Reviews
Hotel Mirador del Guadal
Puerto Guadal

Stephan was an amazing host, always checking in with us to provide us with local tips on what to do or just have a friendly chat. The local chef was excellent and we enjoyed the quality of the breakfast and dinners. The best of all was the superb view from the cabin and the amazing nature surrounding us.

Authenticity & Character
Location
Spectacular nature
Staff
Friendly
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

Incredible location! We could still see the glacier from our room. We saw so many wild animals, like the caracara, culpeo zorro and Magellanic woodpecker. It is a walking distance to easy walks in the forest through Rio Pingo and Grey Glacier. Restaurant staff were very friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kosten Aike
El Calafate

Good location and good facilities. A hotel working towards environmental sustainability.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Marble Caves Boat Tour
Marble Caves Boat Tour
Patagonia

The marble caves are really worthwhile a visit! The guide gave some good basic scientific background as to how they were formed and those not listening could still take some amazing photos of the beautiful geological formations.

Quality of Experience
Guides, Drivers and Staff
Guide was knowledgeable and had good sense of humour. Staff back in the office were a bit rude.
Transport
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Patagonia

The guide was excellent at covering the information in both Spanish and English. It was good to see the park rangers on watch on the island to protest the welfare of the animals. We saw other bird species, like the Upland Geese and Seagull. The trip to the Marta island was shorter than to observe the penguins, because we needed to stay on the boat not to upset the sea lions, which was sensible.

Quality of Experience
Guides, Drivers and Staff
Transport
Wildlife Photo Safari in Patagonia
Wildlife Photo Safari in Patagonia
Punta Arenas

The guide was exceptional! She knew so much about the birds in the area. We observed several species and watched several condors fly!

Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Blue Safari
Perito Moreno Blue Safari
El Calafate

When we reached the National Park, we could view the glacier from the wooden platforms from the yellow and blue trails. This was also during the time allocated for lunch break. After that, we took the boat to enjoy a walk closer to the glacier where we could touch it and even ‘drink’ a piece of ice from it. It is a real shame that these beautiful glaciers are disappearing as a result of anthropogenic climate change.

Quality of Experience
Food
The sandwich was too dry.
Guides, Drivers and Staff
Transport
Guided Tour from El Calafate to El Chaltén
Guided Tour from El Calafate to El Chaltén
El Calafate

The guide was wonderful! She had great knowledge of the area and very happy to answer extra questions in English. Before we reached El Chalten, we stopped at the Hotel Las Leonas for a coffee, photo, souvenir opportunity and/or toilet break. And she stopped for two other photo opportunities on the way. There was only one hike going up but not for that long. The second walk was at ground level towards the waterfall.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour Through The Glaciers
Boat Tour Through The Glaciers
El Calafate

This is a must tour! We loved it! The catamaran was really modern. We loved the iceberg sculptures. It is a real shame that these beautiful glaciers are disappearing as a result of anthropogenic climate change.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Iguazú Falls (Argentine Side) & Great Adventure
Explore Iguazú Falls (Argentine Side) & Great Adventure
Patagonia

The trails were great but we were rushed throghout the whole experience. It was very busy with lots of tourists queuing everywhere. We also did the Great Adventure in the boat where we soaked from being underneath some of the falls! We loved that part of the day. Beautiful place and it would be great to do it without a guide rushing through, so that we can enjoy the natural surroundings. The guide should have also spoken in Spanish to the group member who did not speak English but he ignored her most of the time.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Iguazú Falls (Brazilian Side)
Explore Iguazú Falls (Brazilian Side)
Patagonia

We only spent two hours on the Park and we were hoping for at least 4 h. We felt rushed again and could not enjoy the beautiful sight standing before us for long enough. We stayed in the Argentinian side so had to travel to the Brazilian side and be subjected to passport control, but we stayed inside the van and the guide handled everything. We also stayed in the van to enter the park as opposed to take their double decker bus.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 01, 2025

Dear Bruna and Rod, I sincerely appreciate your insightful review and am glad to know you enjoyed beautiful Patagonia. We will take into consideration all of your comments to offer a better experience for future travelers. We are always happy to provide in-trip support to ensure a smooth holiday.
All the best to both of you,
Lorena

Our trip was spectacular, but what made it es...
Morocco | Dec 30 - Jan 6, 2025

Betsy
Betsy W.
Harrisburg, PA | Reviewed on Jan 29, 2025
Our trip was spectacular, but what made it especially so, were the fine people we had the pleasure of being with in Morocco. So it will be them that I speak about. Our right hand man, Soufian was an exceptional driver, tour guide, problem solver, and friend. He was personable, attentive, knowledgeable, and always punctual. When unexpected issues arose in our travel plans (beyond his control), he handled them with grace and efficiency. On the rare occasions when someone else had to take... Read more

Our trip was spectacular, but what made it especially so, were the fine people we had the pleasure of being with in Morocco. So it will be them that I speak about.

Our right hand man, Soufian was an exceptional driver, tour guide, problem solver, and friend. He was personable, attentive, knowledgeable, and always punctual. When unexpected issues arose in our travel plans (beyond his control), he handled them with grace and efficiency. On the rare occasions when someone else had to take over driving, we found ourselves missing Soufian’s lighthearted and playful banter. By the middle of our week-long trip, he felt more like a member of the family than a hired guide. The Moroccan people, in general, impressed us with their genuine warmth, friendliness, and quick smiles, but Soufian truly embodied these qualities in the best way possible. Our time with him felt far too short, and we’ll cherish the memories we created together.

Additionally Sharif was an outstanding tour guide, and our visit to Fez was truly enhanced by his expertise and thoughtful approach. From the outset, he impressed us with his extensive knowledge and passion for the city’s history and culture. When he outlined the detailed itinerary for our four-hour tour, I expressed concerns about whether it might be too challenging for my 83-year-old mother, who has mobility issues. The itinerary included significant walking, particularly through the bustling Medina. However, Sharif immediately adapted to our needs with remarkable patience and understanding.

Throughout the tour, he was incredibly attentive to my mother, always ensuring she felt comfortable and supported. He found creative ways to navigate the sometimes-difficult terrain of the Medina, and his kindness and care did not go unnoticed. His background as a university-trained linguist shone through, making the experience enjoyable and accessible even for us, as English-only speakers. He communicated complex historical and cultural details with clarity, making the tour both educational and engaging.

The tour itself was exceptionally well-organized, taking us to a variety of fascinating sites while offering deep insights into the vibrant history and traditions of Fez. Sharif’s ability to balance an ambitious schedule with a personalized touch truly stood out. Thanks to him, we were able to complete the entire tour without feeling rushed or overwhelmed, despite the physical challenges.

I wholeheartedly recommend Sharif to anyone visiting Fez. His professionalism, expertise, and genuine care for his guests make him a truly exceptional guide. I am confident that you, too, will have an unforgettable experience in his capable hands.

Thanks so much to both of these men.

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Jan 29, 2025
Hi Betsy, Thank you so much for your kind words! We’re so happy to hear that Soufian and Sharif made your trip to Morocco so special. It’s clear they both went out of their way to make sure you had a great time. Soufian’s friendly and fun personality really stands out, and we’re glad he made you feel like part of the family. We also love that Sharif was able to adjust the tour to make it comfortable for your mom while still giving everyone a fantastic experience in Fez. Your review means... Read more

Hi Betsy,

Thank you so much for your kind words! We’re so happy to hear that Soufian and Sharif made your trip to Morocco so special. It’s clear they both went out of their way to make sure you had a great time.

Soufian’s friendly and fun personality really stands out, and we’re glad he made you feel like part of the family. We also love that Sharif was able to adjust the tour to make it comfortable for your mom while still giving everyone a fantastic experience in Fez.

Your review means a lot to us, and we’ll be sure to pass along your thanks to both Soufian and Sharif, they’ll be so happy to hear how much you appreciated them. We hope you’ll carry these memories with you for a long time, and when you’re ready for another adventure, we’d love to have you back in Morocco!

Best wishes,
Hamza

30th birthday
Brazil | Jan 11 - Jan 17, 2025

Jonette
Jonette I.
Brookhaven, GA | Reviewed on Jan 29, 2025
Sara did an amazing job planning my 30th birthday trip!!! From the beginning to the end she was with my mom and I every step of the way!! I appreciate you curating this trip exactly how we wanted it to be!! My favorite part I would say was the cooking class and going to see Christ the Redeemer and Sugar Loaf Mountain that was an amazing experience! Shout out to Hyza from Cooking in Rio you were great!! I also really enjoyed the samba experience, next time I will have to come back for some... Read more

Sara did an amazing job planning my 30th birthday trip!!! From the beginning to the end she was with my mom and I every step of the way!! I appreciate you curating this trip exactly how we wanted it to be!! My favorite part I would say was the cooking class and going to see Christ the Redeemer and Sugar Loaf Mountain that was an amazing experience! Shout out to Hyza from Cooking in Rio you were great!! I also really enjoyed the samba experience, next time I will have to come back for some samba classes!! Shout out to all the drivers/ service workers/ maids/ cleaners!! Special shout out to Ismael and Jonathan from the Windsor hotel and Isabella and Kaüo from Pousada do Ouro!!! You guys were awesome and I thank you for all the birthday love. Everyone was so so helpful and kind I appreciate everyone.

Thank you for a memorable 30th birthday!!! I will definitely be back to Rio for Carnival!! My mom and I really enjoyed the trip!!

All the best,
- Jonette

Hotel Reviews
Pousada do Ouro
Paraty

Beautiful colonial hotel!!!

Authenticity & Character
Location
Central!!
Staff
Cleanliness & Comfort
Windsor Califórnia Copacabana Hotel
Rio de Janeiro

Good hotel!! Ismael and Jonathan were great!!

Authenticity & Character
Location
Central on the beach!!
Staff
Cleanliness & Comfort
Activity Reviews
Rio: Little Africa Unveiled: Vibrant Afro-Brazilian Heritage
Rio: Little Africa Unveiled: Vibrant Afro-Brazilian Heritage
Rio de Janeiro

Was okay wish I learned a little more but was interesting

Quality of Experience
Guides, Drivers and Staff
Transport
All the must-sees of Rio in one day: Christ, Sugarloaf, Staircase and city tour
All the must-sees of Rio in one day: Christ, Sugarloaf, Staircase and city tour
Rio de Janeiro

Must see!!! Get there early!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
All you can eat dinner in the best meat and fish churrascaria in Rio
All you can eat dinner in the best meat and fish churrascaria in Rio
Rio de Janeiro

Wow!!!!! AMAZING AMAZING AMAZING buffet style authentic Brazilian experience what more can I say all you can eat!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Behind the scenes of the carnival
Behind the scenes of the carnival
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Recipe Brazilian Cooking Class in Rio de Janeiro
Recipe Brazilian Cooking Class in Rio de Janeiro
Rio de Janeiro

Hyza was excellent!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Jan 31, 2025
Dear Jonette the story of your trip sounds like an indelible memory that you and your mother will always carry in your hearts! the human warmth of the Brazilians and their hospitality warms the heart, isn't it? I'm sure that for both of you, your thirtieth birthday was a very emotional event and having lived it together in such a special way excites me both as a mother and as a daughter... thank you for choosing to travel with KimKim. If you want to return to Brazil I will be happy to... Read more

Dear Jonette

the story of your trip sounds like an indelible memory that you and your mother will always carry in your hearts! the human warmth of the Brazilians and their hospitality warms the heart, isn't it?

I'm sure that for both of you, your thirtieth birthday was a very emotional event and having lived it together in such a special way excites me both as a mother and as a daughter... thank you for choosing to travel with KimKim.

If you want to return to Brazil I will be happy to follow your next trip (there is still an immense vastness of things to discover in the enormous country of Brazil.)

abraços
Sara & Team

Our guided tour of Portugal was very well-planned as has been our previous excursions with Kim-Kim.
Portugal | Jan 21 - Jan 28, 2025

J
Jonnie P.
Okolona, KY | Reviewed on Jan 29, 2025
The whole trip was great! Every hotel was beautiful and welcoming. Our guide Joao was knowledgeable and fun to be with. He adjusted our excursions as needed for weather and went out of his way to show us around and accommodate our interests. He made Portugal special for us. Read more

The whole trip was great! Every hotel was beautiful and welcoming. Our guide Joao was knowledgeable and fun to be with. He adjusted our excursions as needed for weather and went out of his way to show us around and accommodate our interests. He made Portugal special for us.

Hotel Review
Hotel Lisboa Plaza
Lisboa

A beautiful hotel in a perfect location for walking to shops and restaurants. All of the staff were friendly and helpful. Great breakfast too!

Authenticity & Character
Comfortable lounges and bar/restaurant
Location
Location was perfect for walking to shops and restaurants on Avenida da Liberdade.
Staff
Cleanliness & Comfort
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jan 29, 2025

Thanks Jonnie!
I'm happy that you had a great time here; me too - it was fun having you around :)

I recommend that Mua Cave to have been includ...
Vietnam | Jan 12 - Jan 19, 2025

barss
barss a.
Canada | Reviewed on Jan 29, 2025
I recommend that Mua Cave to have been included in the trip. The photos of the Ninh Binhb area on the itinerary show the Mua Cave viewpoint hike, but I later realized it was not on the itinerary. This wasn't very clear, and when I brought this up, I was told by the guide there would be a ticket cost and additional cost for the car and driver. After I complained about this, KimKim waved it.
We enjoyed the hike and think it should have been included in the itinerary. Please don't include...
Read more

I recommend that Mua Cave to have been included in the trip. The photos of the Ninh Binhb area on the itinerary show the Mua Cave viewpoint hike, but I later realized it was not on the itinerary. This wasn't very clear, and when I brought this up, I was told by the guide there would be a ticket cost and additional cost for the car and driver. After I complained about this, KimKim waved it.
We enjoyed the hike and think it should have been included in the itinerary. Please don't include photos of places not on the itinerary.

The guide and driver were excellent

Hotel Reviews
Homestay
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bed mattress at both of our Pu Long homestays was uncomfortably firm. These beds need a camping air mattress or foamy option.
Tam Coc Boutique Garden
Ninh Binh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dragon Legend Cruise
Hon Gai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hanoi Boutique Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
the bathroom didn't have a shower, and the tub was too small to sit in
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Feb 03, 2025

Dear Alex,

Thank you for your suggestion and feedback. We truly appreciate your insights and will take them into consideration to improve our future itineraries. We're glad to hear that you enjoyed the hike and that the guide and driver provided excellent service.

Best regards,
Camellia

Everything was very good. Flor was very respo...
Argentina | Jan 17 - Jan 26, 2025

M
mark e.
Vineyard Haven, MA | Reviewed on Jan 28, 2025
Everything was very good. Flor was very responsive with the planning and changes. I appreciate the service via whatsapp while we were in Argentina-- people responded very quickly. Read more

Everything was very good. Flor was very responsive with the planning and changes. I appreciate the service via whatsapp while we were in Argentina-- people responded very quickly.

Hotel Reviews
Loi Suites Iguazú Hotel
Puerto Iguazú

very nice!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria Senderos
El Chalten
Authenticity & Character
Location
Staff
Cleanliness & Comfort
CasaSur Recoleta
Buenos Aires

Great location and nice staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Design Suites Calafate
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cristina Estancia Discovery
Cristina Estancia Discovery
El Calafate
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Personalized City Tour 🏛️ ⭐
Personalized City Tour 🏛️ ⭐
Buenos Aires

Guides were great!

Quality of Experience
Guides, Drivers and Staff
Transport
Leisure Day in Puerto Iguazú
Leisure Day in Puerto Iguazú
Puerto Iguazú

with flight changes we had very little time

Quality of Experience
Guides, Drivers and Staff
Transport
Argentinean Falls - Full day
Argentinean Falls - Full day
Puerto Iguazú

very nice but super crowded

Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Glacier Excursion  🗻
Perito Moreno Glacier Excursion 🗻
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
CATAMARAN RIDE: SUNSET
CATAMARAN RIDE: SUNSET
Puerto Iguazú

not very scenic-- not good food

Quality of Experience
Guides, Drivers and Staff
driver was great!
Transport
Tango Show and Dinner at Café De Los Angelitos
Tango Show and Dinner at Café De Los Angelitos
Buenos Aires

great dancing but started late-- past our bedtime!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Feb 05, 2025

Hello Mark, Hi Jill!

Thank you so much for your lovely feedback! 😊 I’m so happy to hear that everything went smoothly and that you felt well taken care of during the planning and any changes. It was a pleasure to assist you!

I’m also glad the WhatsApp support while you were in Argentina was helpful and that our team was quick to respond. We always want our travelers to feel supported, so it’s great to hear that we hit the mark!

I hope you had an amazing time in Argentina, and I’d be thrilled to help you with any future trips!

Best wishes,
Flor

We had an awesome trip and a phenomenal guide...
Indonesia | Jan 19 - Jan 27, 2025

B
Barbara H.
Los Angeles, CA | Reviewed on Jan 28, 2025

We had an awesome trip and a phenomenal guide!

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Feb 07, 2025

Thank you for your review, Barbara. We hope to see you again in Indonesia.

Michelle was great. Helped make the cotipaxi ...
Galapagos Islands | Jan 17 - Jan 27, 2025

K
Keith L.
Los Angeles, CA | Reviewed on Jan 28, 2025

Michelle was great. Helped make the cotipaxi trip fun even though we were not aclimented to the altitude. Andreas was excellent. Had great knowledge and was always enthusiastic.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Feb 14, 2025
Hi Keith, Thank you for your kind words! We’re so glad to hear that you had a great time and that both Mishell and Andrés contributed to making your trip special. I’ll be sure to share your feedback with them - they’ll really appreciate it! I understand that tackling Cotopaxi’s altitude early in the trip may have been challenging. While we generally advise allowing more time to acclimate, this was the only possible day for the excursion. Thankfully, for those in good health, including your... Read more

Hi Keith,

Thank you for your kind words! We’re so glad to hear that you had a great time and that both Mishell and Andrés contributed to making your trip special. I’ll be sure to share your feedback with them - they’ll really appreciate it!

I understand that tackling Cotopaxi’s altitude early in the trip may have been challenging. While we generally advise allowing more time to acclimate, this was the only possible day for the excursion. Thankfully, for those in good health, including your fellow travelers, the experience can still be enjoyed by taking the right precautions—such as pacing yourself and staying well-hydrated, which we highlighted in our recommendations. I truly appreciate your input and will continue working to ensure travelers feel well-prepared for high-altitude activities.

We hope you take home wonderful memories from both your Cotopaxi excursion and your Galápagos cruise, and we’d love to welcome you back someday!

Wishing you all the best,
Mathias & the Authentic Ecuador Team

We had a great time in Columbia and everythin...
Colombia | Jan 2 - Jan 25, 2025

Peter Andreas
Peter Andreas G.
Switzerland | Reviewed on Jan 28, 2025
We had a great time in Columbia and everything being organized by David worked 100 procent. All the guides did a super job, the same as the drivers we had. We will of course do promotion for you in our neighborhood and will certainly come back to you for our next trip to Columbia. All our thanks go to David and his team. Read more

We had a great time in Columbia and everything being organized by David worked 100 procent. All the guides did a super job, the same as the drivers we had. We will of course do promotion for you in our neighborhood and will certainly come back to you for our next trip to Columbia. All our thanks go to David and his team.

Hotel Reviews
La Gloria
Mompox

Good hotel, nice crew, good food. Sometimes a bit loud at night from the neighborhood.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Camino Verde
Tolú

Very good hotel, problems with the wifi, street from Tolu to the hotel deserves to be reconstructed from the beginning to the end.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bantu By Faranda Boutique
Cartagena

The highlight of our trip. Super crew, nice food, situation in the city absolutely super.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hacienda Venecia Coffee Farm
Manizales

The next highlight on our trip. What can one do better. The owner lives together with the guests in the same house. Very personal situation. Staff and family very friendly.

Authenticity & Character
Location
Very special in the middle of a coffee farm with a lot of animals.
Staff
Cleanliness & Comfort
Quinta Ladera
Medellin

Good little hotel, quiet although the situation in a very lively neighborhood.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hydrangea Tour in La Ceja and Pottery Workshop in Carmen de Viboral
Medellín
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Biking in Bogotá
Biking in Bogotá
Bogotá

Very special experience in this enormous city with two very engaged guides.

Quality of Experience
Guides, Drivers and Staff
Transport
Bogota's Essentials (City Tour & Monserrate)
Bogota's Essentials (City Tour & Monserrate)
Bogotá

José Luis is a very accurate and friendly guide who did a great job with us. His German is very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Ride: The Ciénaga de Pijiño
Boat Ride: The Ciénaga de Pijiño
Mompóx
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the Bogotá Botanical Garden
Visit to the Bogotá Botanical Garden
Bogotá

José Luis know such a lot about plants. It was a fantastic visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking Tour in Mompox
Walking Tour in Mompox
Mompóx
Quality of Experience
Guides, Drivers and Staff
Transport
Rosario Islands Day Trip
Rosario Islands Day Trip
Cartagena

I would not send guests to this Island any more. Two hours of boat trip to wait three hours for the trip back on a very small beach without any possibility to walk about on the island.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Charming Towns and Special Coffees Córdoba / Pijao / Buenavista - Sustainable Destination in the Quindío Mountain Range
Colombia

Wonderful experience on a very long tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking tour in Cartagena's Historic Center
Walking tour in Cartagena's Historic Center
Cartagena
Quality of Experience
Guides, Drivers and Staff
Transport
City Tour Medellín
City Tour Medellín
Medellín
Quality of Experience
Guides, Drivers and Staff
Danna is a very nice person with a good knowledge of all the important points of this fantastic city.
Transport
Coffee Tour in Venecia Coffee Farm
Coffee Tour in Venecia Coffee Farm
Manizales
Quality of Experience
Guides, Drivers and Staff
Transport
Fruits of Colombia at a Local Market
Fruits of Colombia at a Local Market
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Salt Cathedral at Zipaquira
Visit the Salt Cathedral at Zipaquira
Colombia

We are very glad to have seen the Salt Cathedral finally (Third visit of Bogotá!)

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: David Roa Martín
David
David Roa Martín
Local specialist in San Agustín | Replied on Jan 29, 2025

Dear Sibylle and Peter,

Having you in Colombia and helping plan your trip was an absolute pleasure. It’s always special to welcome travelers who love our country as much as you do, and knowing that you keep coming back fills us with joy. We put a lot of care and dedication into every detail, but what truly makes our work meaningful is feeling that same warmth and excitement from your side. So, thank you—not just for trusting us, but for sharing that love for Colombia. We can’t wait to welcome you again! :)

Trip to Puerto Varas
Chile | Jan 13 - Jan 21, 2025

I
Isabella D.
Brazil | Reviewed on Jan 28, 2025

We had an incredible experience with KimKim! I loved our 2 day kayak trip. We got to see amazing wild life and camp on Yolanda's property. An unforgettable experience!

Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 30, 2025

Hi Izzy,

I'm happy to hear you also enjoyed the 9-day trip to Puerto Varas along with Derek and Bern 😊 It was a pleasure planning this trip for you all and don't hesitate to reach out if you decide to revisit us! Maybe a trip to San Pedro de Atacama or even the Patagonia to kayak along glaciers!

Kind regards,
Jesse

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.