Kimkim Trip Reviews

Quang was a great guide and very knowledgeable!

Hotel Reviews

Hanoi Boutique Hotel

Hanoi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Our room only had a tub, no shower. Was so small, difficult to sit in, and I am 5 ft 11, weighing 185 lbs

Homestay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The bed was very very firm and I found it very uncomfortable I would bring a camping foamy. 1 St home stay was only cold water in the shower. Second home stay had hot showers

Dragon Legend Cruise

Hon Gai

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tam Coc Boutique Garden

Ninh Binh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pu Luong Natural Reserve - Ninh Binh

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trang An Grottoes Boat Trip

Ninh Binh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Further explore the Bay / On Dragon Legend Cruise

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore the Rural Villages nearby Hanoi city (Half Day)

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Mai Chau - Pu Luong Natural Reserve

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hidden trails of Pu Luong - Hieu Village

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tree top walk was extremely difficult for someone our age especially with the heavy rain and wind at the time.

The Coffee/Chocolate Tour was excellent. A mix up in the schedule made our check out at the hotel trying.

The Safari River Tour was also great.

Hotel Reviews

The Royal Corin Thermal Water Spa & Resort - Adults Only

Fortuna

Excellent hotel with great staff, food and lovely rooms.

Authenticity & Character

The staff was fantatic!

Location

Close to town

Staff

Awesome!

Cleanliness & Comfort

Rooms very clean.

El Establo Mountain Hotel

Monteverde

Nice room with a great view. Because of multiple unit levels getting around was time consuming as you had to wait for van transport. Dining room good and food tasty. Staff very polite.

Authenticity & Character

Nice modern design.

Location

Close to some shops.

Staff

Very polite.

Cleanliness & Comfort

Room nice but decorated very plainly.

Activity Reviews

Day at Selvatura including Hanging Bridges and Fauna Exhibitions

Costa Rica

Raining too heavily and difficult walk for someone my age.(75)

Guides, Drivers and Staff

Very polite!

Transport

Good drivers and very safe

Coffee & Chocolate Tour

Costa Rica

Great guide.. extremely interesting tour.

Guides, Drivers and Staff

Transport

Río Peñas Blancas Safari Float

Arenal/La Fortuna

Very enjoyable with much to see.

Quality of Experience

Guides, Drivers and Staff

Transport

Cristina was a wonderful planner!

She was a great communicator and handled all our questions and changes beautifully.

We really appreciated having the service available to us. It’s great to know you have someone you can reach out to for questions and help with planning. Makes the trips that much more relaxing.

Hotel Reviews

Casa Mara

Cartagena

The rooms were ok. Our first room didn’t have much water pressure. There were a lot mosquitoes in the lobby. There were stains on the sheets.

Authenticity & Character

Location

Walking distance to the main streets and attractions

Staff

Cleanliness & Comfort

Our first room didn’t have much water pressure. There were a lot mosquitoes in the lobby. There were stains on the sheets.

Tay Beach Hotel

Santa Marta

Nice property right on the beach. Rooms were spacious and clean. Restaurant had pretty good food. Nice pool and bar areas

Authenticity & Character

Location

Staff

lol

Cleanliness & Comfort

No hot water and power went out twice, however, we heard that is common for the area, not just hotel.

Minca Ecohabs

Minca

Interesting experience, like sleeping outdoors.

Authenticity & Character

Location

Staff

People were great, however, the breakfast we arranged didn’t get prepared and delivered.

Cleanliness & Comfort

No hot water and low water pressure

Activity Reviews

Hike Tayrona National Park

Tayrona National Park

Quality of Experience

Guides, Drivers and Staff

lol

Transport

Cartagena City Tour

Cartagena

Quality of Experience

Guides, Drivers and Staff

Transport

Nature, Waterfalls & Coffee Farm in Minca

Colombia

Quality of Experience

Guides, Drivers and Staff

Transport

Rosario Islands Day Trip

Cartagena

Trip to the island not as pictured. You needed to rent a private boat once you arrived on the main island to go to the beach with the turquoise waters.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Overall, our trip to Colombia was fabulous! The experience of working through Kim Kim and our local specialist was so easy. The teams were responsive, and they put together a custom vacation that appealed to all of our preferences. We're quirky in that we like both rugged outdoorsy experiences and high-end dining and hotel stays. This trip was the perfect marriage of the two. Our guides for the city tours spoke impeccable English and were highly knowledgeable of the culture and history of the region. The only item on the agenda that we probably would have skipped in retrospect was the Tango experience - food was lackluster and while the performance was nice, we left halfway through as it had been a long day.

Hotel Review

The Charlee Hotel

Medellin

Luxurious and fun! The ideal way to end our trip.

Authenticity & Character

Location

Right in the heart of the Poblado.

Staff

Cleanliness & Comfort

Activity Review

Trekking in Los Nevados National Park (2D1N)

Colombia

What a special trip! This landscape is beautiful, and our guide Paula was outstanding.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our driver was excellent. The drive times were poorly predicted - both much longer than it said on our itinerary.

Our driver Cameron with Bass Transportation was fantastic & has become a good friend to us. We plan on keeping in touch with him. Umaya Resorts in Placenia: the room was great. The main restaurant’s food wasn’t that good. Service there wasn’t the best. However the pizza restaurant was fantastic. There is a Bistro about a ten minutes walk away that had excellent food. Our fishing tour with Pinky was a lot of fun. Pinky & the boat driver were professional, friendly & brought humor & entertainment to the day. Nim Li Punit Mayan Ruins & Spice Farm Tour With Ian was a great tour. We enjoyed all of it. Ian is very knowledgeable. In San Ignacio the Falling Trees Lodge was quaint but very clean. Their restaurant had fantastic food & service. Lamanai tour & boat ride with Brenda our guide was the best tour we had. Brenda had grown up in Lamanai so was very knowledgable. She served the best tour lunch with fresh corn empanadas made by a group of ladies from the Lamanai town. Our next tour at Xunantunich Maya Ruins Tour with Daryl was also fantastic. Cave Tubing was our next adventure. Cameron drove us there & waited while we did the cave. It is a very easy tour with very little rapids, but we still enjoyed it. We then took the ferry to San Pedro. Ramon’s Village was our best room overlooking the ocean. We spent a lot of time sitting on the balcony watching the ocean. The Hol Chan/Shark Alley with our guide Guimerro from Ramon’s was excellent. This was the best tour. Unfortunately on the Manatee Swim/Coral Garden we didn’t find any manatees & the Coral Garden didn’t have many fish at it to see. Returning back to BelizeCity & seeing the zoo. The zoo was okay but I could of skipped it. The Best Western Bitlmore: our room was okay but it was located near the pool & open court yard. From 9 to about 10:30 there was children screaming & adults talking very loudly. I was about to call the front desk to complain when someone opened up their door & told them to be quiet. A room away from all this would be better. The food we had at their Bistro was terrible & the service was not good at all. We went to the Cafe in the morning & it was much better there. Overall we had a fantastic trip full of good memories.

Hotel Reviews

Umaya Resort & Adventures

Placencia

Food wasn’t that great.

Authenticity & Character

Location

On the ocean & lagoon.

Staff

Restaurant service was slow. Servers mixed up orders.

Cleanliness & Comfort

Cleaning staff kept room clean & tidy

Falling Leaves Lodge

San Ignacio

Very quaint but clean rooms. Love the garden area.

Authenticity & Character

Location

Close to ruins

Staff

Friendly, helpful & gave great service

Cleanliness & Comfort

Ramon's Village Resort

San Pedro

Loved the location & grounds of the resort.

Authenticity & Character

Rooms were like huts on the outside.

Location

Right on the ocean

Staff

Cleanliness & Comfort

Best Western Bitlmore Plaza

Belize City

Noisy in evening. Our room was near the pool & open courtyard. I would ask for a room away from this.

Authenticity & Character

Location

Close to airport.

Staff

Cleanliness & Comfort

Activity Reviews

Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route

Belize

Cave tubing is very easy with not a lot of rapids. Good for any age.

Quality of Experience

Guides, Drivers and Staff

Transport

Hol Chan/Shark Ray Alley - from Ramon's Village

Belize

Best snorkelling trip on San Pedro from Ramon’s Village.

Quality of Experience

Guides, Drivers and Staff

Ramon’s dive staff are fantastic.

Transport

Lamanai Tour

Belize

Favorite of all our Mayan Ruins tours. The boat ride there adds to the adventure. Best lunch we had on all our tours.

Quality of Experience

Guides, Drivers and Staff

Brenda was amazing.

Transport

Xunantunich Maya Ruins Tour (no horses)

Belize

Tour is not very long but still interesting.

Quality of Experience

Guides, Drivers and Staff

Transport

Local Area Boat Tour with Optional Activities

Placencia

Tour guides were fantastic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Nim Li Punit Mayan Ruins & Spice Farm Tour

Placencia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Zoo in Belize

Belize

It more like an animal rescue then a zoo as it is in a natural setting of the forest. Animals are hard to find in the enclosures.

Quality of Experience

Transport

Bass Transport took us there.

Caye Caulker Manatee Experience from Ramon's Village

San Pedro

We didn’t see any manatees, which they can’t guarantee for you to see. Coral garden wasn’t that great to snorkel at. Hardly any fish there.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Costa Rica was an absolute dream come true, all thanks to the outstanding planning and support provided by Serendipity Adventures through the KimKim platform. From start to finish, their team ensured that every detail was perfectly tailored to our needs, and their expertise made our experience nothing short of extraordinary.

A special shoutout goes to Bryan, Nancy, and Wilman from Serendipity Adventures. Bryan and Nancy did an incredible job organizing an itinerary that captured the very best of Costa Rica—combining breathtaking natural beauty, thrilling activities, and cultural immersion. Every recommendation and arrangement felt thoughtful and personal, making us feel like valued guests rather than just tourists.

Wilman, our go-to guy during the trip, went above and beyond to make our journey smooth, fun, and memorable. His dedication to ensuring we had the best time was unparalleled.
Serendipity’s meticulous planning ensured we could relax and immerse ourselves in Costa Rica's magic without a single worry.

We’re deeply grateful to Serendipity Adventures and KimKim for creating an unforgettable journey. If you’re looking for an adventure that’s perfectly curated, filled with personalized touches, and guided by the most wonderful people, we wholeheartedly recommend them!

Pura Vida! 🌴✨

My family and I enjoyed many parts of our trip to Morocco beginning with the original city center in Rabat, the Andalusian Gardens and Chellah Necropolis.
Charif, a licensed tour guide, a very welcome addition to our tour joined us in Fes. The Roman ruins of Volubilis , tour of Fes and dining experience with a local family in Fes were both interesting and valued experiences. We did not have the dining experience at L'Amandier Palais Faraj.

The Tiziri Luxury Camp was a unique and thoroughly enjoyable experience. Staff there were cheerful and helpful but it would have been an asset to have Charif with us (there were no accomondations available for him) .

Marrakesh was an interesting city and the Secret Gardens were delightful. The food tour coming at the end of our trip was less interesting as it consisted almost enrtirely (snails excepted) of items we had sampled many times before. The dinner at the end of the food tour was up two steep flights of stairs to a mediocre setting where we were served the poorest meats of the trip - dry and overcooked.

The accommodations were beautiful and comfortable, an experience in and of themselves.

I will take some responsibility for not being explicit enough regarding my limitations but I see no indication that Said read or took seriously any of my requests or comments as we planned this trip. His description of Rachid as a driver guide who could provide us with knowledge of sites, culture and history was frankly preposterous. He did add Charif on Day 3 and we all appreciated his expertise.

The pacing of the trip was not good with too many hours riding in the van and not enough time to explore the sites we were in. Said's travel time estimates were universally off. This was epitomized by the trip to Chefchouen where we arrived at 8:00 PM and the hotel was still a 1/2 mile steep climb from the street (I got a ride with the luggage but the rest hiked it). The itinerary showed a number of interesting sites but no time to see any of them. We delayed our departure the next morning to noon but there were only two people of the group willing and able to hike up and down that mountainside. I would eliminate that stop from the itinerary unless it was a two night stay and although the hotel was lovely and the staff wonderful it was not an appropriate choice for us.

The Casablanca Hotel and Merzouga were the only sites where we were transported to the entrance; several other hotels involved walking 5-10 minutes from the van to the accommodation. A statement by Said that the van would be available at all times, even during walking tours proved quite inaccurate. There were many place the van simply couldn't go. On the last day my daughter and I got a ride from the Secret Gardens to the van via a motorbike cab, a welcome accommodation I would gladly have paid for during the entire tour.

I expected to sit by at points during the tour as I recognize my limitations but it was disappointing to realize that Said didn't attend to that or our desire for a competent tour guide from the onset.

None of these criticisms is meant to indicate that the trip was a bust for I did enjoy seeing this beautiful country with my family that had been on my wish list for some time. I'm sure most or all of them would rate the experience highly and I invite you to ask them directly. Their perspective is certainly different from mine. I know we all appreciated Charif.

Morocco is truly a magical place. The magic we experienced was carefully and thoughtfully planned by Majid and perfectly delivered by our driver/spirit guide/new family member Mouad. From the initial itinerary planning through the all-too-soon drop off at the airport to return home, our every request and interest was catered to. We cannot thank Majid and Mouad enough for sharing their country, culture, history, homes, and most of all themselves with us.
Majid crafted a perfectly tailored experience based on our requests. He did this quickly, affordably, and with great communication. He included every highlight we dreamed our Moroccan trip could include: the narrow ancient streets of the Medina in Fes, the other worldly dunes of the Sahara on camel back, the awe inspiring mosque in Casablanca, the frenetic square in Marrakech, and so much more. The best highlight though was our private driver Mouad. Not only did he work incredibly hard as our driver (getting us to our destinations safely, comfortably, and calmly), but he truly went above and beyond making stops along the way to share hidden gems, teaching us about life in Morocco, looking out for our safety and comfort, and even inviting us to his family home in the desert. He anticipated our needs (snacks!) and comfort making adjustments on the fly. For example, he anticipated that we would be too cold in our luxury desert tent (January nights get very cold in the desert) and was able to secure us accommodations in a sister luxury hotel for the evening. Speaking of which, the Sahara is an absolute must part of a trip to Morocco and we recommend giving yourself a few days in the area to experience as much as you can.
We would absolutely go back to Morocco, and if that opportunity arises, we will absolutely be calling Majid and Mouad again.

Hotel Reviews

La Maison Arabe Hotel

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kasbah du Toubkal

lmlil

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hôtel & Spa Le Doge

Casablanca

Authenticity & Character

Location

Staff

Cleanliness & Comfort

RIAD NILA

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Maison Bleue And Spa

Fes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ksar Ighnda

Ait Benhaddou

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Fes: Exploring the Imperial City

Fes

Guided Hike in Imlil Valley

Imlil

Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud

Morocco

Merzouga to Aït Benhaddou via Alnif

Morocco

Fes Food Tour

Fes

Private Tour of Marrakech, the "Red City"

Marrakesh

Marrakech Food Tour

Marrakesh

Architectural Elegance: A Journey through the Hassan II Mosque

Morocco

Casablanca to Chefchaouen via Rabat

Morocco

Merzouga Area Desert advanture

Merzouga

Guided Tour of Aït Benhaddou

Morocco

Cooking Class La Maison Arabe Marrakech 10 AM session.

Marrakesh

Camel trek to your luxury camp

Merzouga

Hammam Spa & Massage in Marrakech 3 PM Session

Marrakesh

Explore the Blue City

Chefchaouen

Explore Chefchaouen with your local guide

Chefchaouen

4WD Dunes Tour & Sandboarding

Merzouga

This trip was a much needed trip for us and Tiago really listened to us and made it truly memorable.
We got a very deep understanding of Portuguese history and Tiago made it come alive for us. Other than the usual sights we saw, he also took us to the Benfica and sporting stadiums that made the trip more personal for us. And last but not least …. He took us to the best places to eat and we had the most amazing variety of Portuguese food. We enjoyed it so much, one of the fist things we did when we got back was google, “best Portuguese food near us”
Loved every moment of our time in Lisbon and Porto and all the places we saw in between.

Hotel Reviews

Empire Marquês Hotel

Authenticity & Character

Location

Walking distance to a lot of places.

Staff

Cleanliness & Comfort

Jardim da Batalha Boutique Hotel by Shiadu

Porto

Authenticity & Character

Had a garden and you got home made cookies in the front desk

Location

Close to everything in town.

Staff

So helpful and extremely nice.

Cleanliness & Comfort

Large rooms and everything was clean.

Activity Reviews

Cascais & Sintra Guided Visit

Portugal

We started by meeting Tiago and got going! It was so fun and beautiful and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Óbidos visit

Portugal

I loved óbidos. Such a cute little town. It was like being in a fairy tale. The cherry wine in chocolate cups…. So fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Cruise of Lisbon

Lisbon

Was the first thing we did in Lisbon… and it was a great way to get to know the city and enjoy the easy going trip

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of Lisbon

Lisbon

We saw everything in one day…. And more!! Tiago is an amazing guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Porto (Half-Day Guided Walking Tour)

Porto

Porto is such a vibrant city… was really nice to see it on foot. We crossed bridges, went in boats and even took the cable car! Was a great experience

Quality of Experience

Guides, Drivers and Staff

Transport

Port Wine Tasting Tour

Porto

The guide was very knowledgeable… but spoke too fast to understand her.

Quality of Experience

Guides, Drivers and Staff

Transport

This trip was actually to Sri Lanka --

Jay and his crew at Bespoke India Holidays put together another wonder trip. They are easy to work with -- tell them what you are interested in and they can make it happen, including things like what you are interested in, but did not know about.

Ngima and his team organised a magnificent trip for us allowing us to see the highlights of Nepal as casual trekkers/adventures.

With a mixture of well-trodden paths and roads less traveled from Kathmandu to Pokhara, the foothills of the Annapurna to the jungle of Chitwan and the amazing geography and culture in between - it was a trip for people of all ages and abilities.

Always looked after and shown the best places by our super experienced guide Furo Sonom Sherpa with plenty of freedom to explore the city or countryside on down days - if you're looking for a guided trip in Nepal or your not the most confident overseas traveler, this is the way to go.

Ngima was so patient and flexible and making our trip a reality and does everything with a personal touch.
You cannot put a foot wrong in Nepal with this mob :)

A wonderful trip to Mexico was brought to life by the stellar organisational efforts of Javier and the team at Rutopia. Javier was the chief planning architect of our trip and spent a lot of time on watsapp calls and messages curating the ideal itinerary for us. His passion and enthusiasm for sharing the sights of his country rubbed off on us and we were able to maximise our time and enjoyment during our stay. Eduardo was our go-to contact person and very prompt in checking in with us daily to see how were going and if we needed help with anything.
The chief highlights for us were seeing Chichenitza and the pyramid at Uxmal, up close and personal. We loved visiting the Xcaret theme park and enjoyed the show immensely. Snorkelling off Isla Mujeres, strolling down Quinta Avenida in Playa del Carmen , drinking Margaritas in Tulum and relishing Marquesitas in Bacalar were other standouts for us. We also enjoyed the culinary experiences in Yalcoba with a Mayan family and the cooking class courtesy of Lina's Mexican Kitchen.
We had a memorable time in the Yucatan peninsula and hopefully we can visit again in future and see the other parts of Mexico.
Muchas Gracias :)

Liz Neal was absolutely amazing to work with. Her organization, expertise & detail created the opportunity for a trip of a lifetime!

Highlights included:
- Waiheke Island Hop on Hop Off Bus
- Rotorua Glow Work Kayak
- Mt Tarawera Crater Walk
- Maori Dining Experience
- Pohue Purepod
- Lake Tekapo
- Cass Valley 4WD Tour
- Mt Cook; Glacier Boat Trip & Helicopter
- Queenstown; Funyak River Safari
- Doubtful Sound Overnight Cruise

Hotel Reviews

M Social

Auckland

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Regent of Rotorua

Rotorua

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Rees Hotel

Queenstown

Authenticity & Character

Location

Staff

Cleanliness & Comfort

PurePod Port Levy, Banks Peninsula (Pohue)

Pohue

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Suites

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Hermitage Hotel

Mount Cook Village

Authenticity & Character

Location

Staff

Cleanliness & Comfort

InterContinental Fiji Golf Resort & Spa, an IHG Hotel

Natadola, Fiji

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full-Day Jet-Boat Adventure & Funyak River Safari

Queenstown (NZ)

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Skyline Gondola Ride

Queenstown (NZ)

Quality of Experience

Guides, Drivers and Staff

Transport

Tu Te Ra - Maori Cultural Dining Experience

Rotorua

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Glacier Boat Trip -

Aoraki / Mount Cook Village

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Mt Tarawera Crater Walk Experience

Rotorua

Quality of Experience

Guides, Drivers and Staff

Transport

Mt Cook & The Glaciers

New Zealand

Quality of Experience

Guides, Drivers and Staff

Transport

Auckland to Rotorua visiting Hobbiton with lunch

Auckland

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Twilight Glow Worm Kayak Experience - 3 hour guided

Rotorua

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Cass Valley 4WD Backcountry tour

Lake Tekapo

Quality of Experience

Guides, Drivers and Staff

Transport

Spend the night at your offgrid glass cabin

New Zealand

Quality of Experience

Guides, Drivers and Staff

Transport

Garden Onsen Outdoor Soak (From 5pm) 1 hour -

Queenstown (NZ)

Quality of Experience

Guides, Drivers and Staff

Transport

Navigator Overnight Cruise Return ex Zqn - Private Cabin. Includes Dinner & Full Breakfast

New Zealand

Quality of Experience

Guides, Drivers and Staff

Transport

The entire trip was great. It was well planned an well executed. We enjoyed every activity. We also had great service. Every pickup was on time. We will definitely use Kim Kim again. Great job by Cami to set it up and Ana for making it happen.

The Trips were well organized. I just don’t know why all the entrance fees were not inclusive. The Tour Guide Alex has a great Knowledge
and has Done a good Job.
The Radisson Hotel is in a very loud area.

Hotel Review

Hotel Casa Sakiwa

Machachi

I have made a Review on Trip Advisor

Location

Activity Review

Hotsprings in Termas de Papallacta

Ecuador

We had a wonderful trip to Costa Rica, and Gustavo was knowledgeable and patient as we worked out an itinerary to work with teens, parents and grandma. Kimkim was quick to respond when we had in country questions about booked activities and any issue was resolved quickly.

We enjoyed the guided nature tours we took in all locations, having a guide really ensured you got to see the animals, birds and insects.

We spent on afternoon ziplining and walking on hanging bridges. If people in your party are doing the ziplining I would recommend that you not also book the gondola ride too, as you take it up to get to the start of the pipeline, had we known this we would not have booked separately the gondola ride.

We choose pretty basic accommodations which met our needs. We had one issue with stinging insects in Monte Verde getting into the cabin and had to prompt the staff twice to deal with the matter. We also had a issue with a rodent in our hotel in Manuel Antonio, built of shipping containers, and the hotel did move us to another room. The location however was excellent, right at the entrance to the National Park!

All our drivers between locations were excellent!

We had a memorable trip and would love to visit Costa Rica again. We have recommended KimKim to several friends and colleagues who are considering upcoming trip in different locations around the world. We will certainly be using KimKim services in the future.

Hotel Reviews

Arenal Paraíso Resort, Spa & Hot Springs

La Fortuna

Great Breakfast buffet and lovely cabins, we had ones at the back of the hotel, perfect for us as they were looking out into the jungle where we saw howler monkeys and other wildlife. The free hot spring pools on the grounds were nice to relax in. The hotel also has options for activities on site and they were able to accommodate our last minute request to zipline and horse ride. The horse riding ended up being a private session and we were taken to a river and waterfalls with a very knowledge guide.

Authenticity & Character

Cabins were clean and quiet

Location

Has own activites and hot springs

Staff

Very accommodating, especially when we booked last minute activites late one evening for the next morning.

Cleanliness & Comfort

Beds were comfortable

Holiday Inn Express San Jose Airport

San Jose

Staff were friendly and helpful. We arrived into the country late due to a delayed flight and they got us into our rooms quickly. Breakfast the next morning was a good choice for a buffet. The staff observed that I was interested in some of the fresh fruit that had not been cut up (mangos etc) so I did not select the items. However, the staff came to our table with a plate of cut up prepared mango for us along with other fruits we had never tasted.

Authenticity & Character

Nothing, it is perfect for a hotel close to an airport

Location

Super close to the airport

Staff

Cleanliness & Comfort

Los Pinos - Cabañas & Jardines

Monteverde Costa Rica

The cabins are cute and located in the forest. We had some issues communicating with the staff over stinging insects entering the cabin from the roof. It was eventually sorted. They have greenhouses on site which apparently you can purchase salad items from. However, after hiking up to the greenhouses we could find no one to help us and it did not look like you could help yourself in anyway, certainly not any direction for guests. The hotel is in a good location and you can walk the 15 minutes to town. There is a steep hill on the walk.

Authenticity & Character

Plenty of character, nice cabins in a lovely location. They are self catering.

Location

Staff

Friendliness and prompt attention to issues raised by guests

Cleanliness & Comfort

El Faro Beach Hotel

Manuel Antonio

The hotel is up a very steep hill! The views out over the ocean are amazing. The location is great, on the edge of the National Park and 5 minutes to the beach and 1-2 minutes walk to several restaurants. Rooms are small and basic, and the Beds were not comfortable, and the AC unit drips water on your head at night. You have to watch for the monkeys that will try and get in your room, have no food unattended outside.

Authenticity & Character

Lots of character being built from shipping containers.

Location

One of the best locations for view and proximity to things

Staff

Were polite. There are no phones in rooms so you have to use an app to contact them if you have any issues

Cleanliness & Comfort

Beds are not comfortable, and we had a rodent in one of our rooms that was eating the creamer packets behind the mini fridge in the night. We had thought it was a lizard but discovered after a few days it was a rodent...

Hotel Presidente

San José

Great location for exploring the city. Comfortable rooms and good breakfast. They have a restaurant on the roof too which has a nice view.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Chocolate & Night Hike Experience

Monteverde

We had a private tour and the guide was engaging for all of us. He explained the chocolate making process and we got to sample some of the best hot chocolate I have ever had. The night hike to see the wildlife was fun even in the rain! We got to see the release of a baby snake.

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Manuel Antonio Beaches

Manuel Antonio

The beaches in the park are beautiful, plenty of iguanas and monkeys.

Quality of Experience

TreeTram, Hanging Bridges & Zipline Adventure

Monteverde

The hanging bridges and trails make you feel you are in the canopy of the jungle. The guide was knowledgeable and pointed out things of interest. The zip lining staff were fun and engaged my teen with his little Spanish and taught him a few new phrases. I was nervous of hights and the staff put me at ease with the very easy to use system.

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Walking Tour of Downtown San José

San José

We enjoyed our day in San Jose and visited the national museum, which has a butterfly room and national history including indigenous history. We also visited the market, it is pretty crowded with narrow walk ways between stalls which can be overwhelming. I would not spend any more than 2 days max in the city, unless you want to see all the museums

Quality of Experience

We loved the experience with Kim
Kim. I do think we had a few too many stops and would have preferred more days in Raja Ampat and Ubud. The diving was fantastic and Ubud had so many things to do. I would definitely suggest including how long the travel days are and mention the traffic. It’s hard to have a 7 or 8am start time the day after a long travel day. That means being up at 5 or 6 to get dressed and have breakfast. I say this about our travel day from Raja Ampat to Yogyakarta. We left at 7am and got to our hotel at almost 10pm. I do believe that Yogyakarta should have been cut out of my itinerary but our drivers and tour guides were amazing. In fact all of our tour guides, drivers and hotels were fantastic! Amazing, actually. I am so very pleased and will highly recommend Kim Kim to friends. Pricilla was exceptional and so was Kaisa. Thanks for making our holiday amazing.

Hotel Reviews

Papua Paradise Eco Resort

Papua Barat

This resort was our favorite place we stayed during our Indonesia trip. The service was 5 star. The welcome song, the food, bartender and drinks, housekeeping, dive shop and the owners made this such a special holiday for my son and I.

Authenticity & Character

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Staff

Cleanliness & Comfort

The Kalyana Ubud

Ubud

Gorgeous resort and friendly staff. They were out of wine and champs that was the only thing missing

Authenticity & Character

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Staff

Cleanliness & Comfort

The Phoenix Hotel Yogyakarta - MGallery Collection

Yogyakarta

Very charming hotel and great staff. We were here for Christmas and it was decorated so beautiful. The breakfast buffets were impressive and delicious. The bar staff were awesome and the Spa services were exceptional. Loved it!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Renaissance Bali Nusa Dua Resort

Nusa Dua

This hotel was very American. Lots of restaurants to choose from and they offer free shuttles to the mall and beach. Very clean and spacious rooms, the breakfast buffet was huge and the food was delicious. We spent NYE here and they had a DJ with dancing and champagne toast at midnight. I do have to give a shout out to the bar staff and entertainment staff, they all went above and beyond Excellent customer service all the way around

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Jakarta City Tour

Indonesia

We had a little too much jet lag to really enjoy this tour. The market was a bit narrow and scared me but with a lot of people. I chose it to do the monument tour due to the crowds as well. The temple we went to was very small and in a not so nice part of town. We’ve been to temples and this one was not impressive at all. The restaurant for lunch was nice. We chose not to sit through the puppet show. Our favorite part was New China Town and Golf Island We ended up spending our last day on Golf Island

Quality of Experience

Guides, Drivers and Staff

Transport

Free Time in Raja Ampat

Raja Ampat

Loved the resort

Quality of Experience

Guides, Drivers and Staff

Transport

Free Time in Yogyakarta

Yogyakarta

This was a 14 hour travel day We chose to skip the rappel which was the whole reason to go to Yogyakarta. It requires an early pick up and we just needed to rest. There should have been a flight that took us from Sorong to Yogyakarta but instead we had a layover back in Jakarta which someone should have taken into account.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Sacred Monkey Forest Sanctuary

Indonesia

Cool place

Quality of Experience

Guides, Drivers and Staff

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Diving in Raja Ampat

Raja Ampat

Great dive shop Excellent customer service Great dive locations

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner at Rama Shinta Garden Resto

Yogyakarta

Beautiful dinner Food was just average but the view was amazing

Quality of Experience

Guides, Drivers and Staff

Transport

Experience Cooking Class

Indonesia

10/10 highly recommend Great excursion We loved the farm and our cooking experience Definitely a must

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Go on an ATV Ride

Indonesia

We have been on a lot of ATV excursions and this by far was our favorite Must do!!

Quality of Experience

Guides, Drivers and Staff

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Visit Tegallalang Rice Terrace

Indonesia

Gorgeous place We really enjoyed the activities

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Guides, Drivers and Staff

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Spa at Taksu Spa Ubud

Indonesia

This was a beautiful spa and we loved our services here. They also have a restaurant but we did not go. We opted for a little bar in the corner to people watch and enjoy a martini. Highly recommend spa treatment here

Quality of Experience

Guides, Drivers and Staff

Transport

This was our second trip to Costa Rica with KimKim, and it didn’t disappoint! The first time, a few years ago, was just me and my husband. When we decided to take a family trip last year, Costa Rica was the obvious choice, and everyone was on board.

We traveled over Christmas with our four adult kids, my mom, and her friend, ranging in age from 21 to 75. Our travel agent, Holden at KimKim, and Wilman at Serendipity were amazing! They planned and booked everything perfectly, and even helped us with a few changes while we were there.

Amazing Hotels
The hotels were incredible. Hotel Bosque del Mar was right on the beach, but it felt like we were in the jungle. We watched monkeys swinging from the trees right outside our balcony. The rooms were beautiful—like treehouses in the jungle.

Our second hotel, Hacienda Guachipelin, was more remote and surrounded by nature, right next to Rincon de la Vieja National Park. It had an adventure center on-site, which made it easy to book activities like ziplining, horseback riding, hiking, and river tubing.

Unforgettable Activities
We had a blast on every excursion! Some highlights:

Wetlands Boat Ride and Rum Tasting at Hacienda El Viejo: We saw so many crocodiles on the boat ride, and the ranch was gorgeous. Lunch there was the perfect break before rum tasting.
Fishing Charter with Patron Ocean Experience: This was everyone’s favorite. The girls won the fishing contest with a 55–60 pound roosterfish! We also caught enough Spanish mackerel for lunch, and a beachside restaurant cooked it for us. We had so much fun we did it again on Christmas Day!
Snorkeling and Scuba Diving: We split up for this one, and everything went smoothly.
The Perfect Family Christmas
This was the perfect first family Christmas trip. We loved the mix of activities and downtime to just enjoy nature and each other.

We can’t wait to go back to Costa Rica!

Hotel Reviews

Hotel Bosque del Mar

Playa Hermosa

This hotel exceed our expectations. Great location right on the beach, but the hotel was in the jungle and the rooms felt like treehouses.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Staff was always friendly and helpful. The food was delicious.

Hotel Hacienda Guachipelín

Liberia

Loved this hotel for a variety of reasons. It was remote and in the jungle away from everything. Since we brought adult kids with us it gave us lots of down time to connect. They got to enjoy the happy hour at the bar every evening and we enjoyed all the activities we did as a group through their adventure center, including zip lining, hiking, tubing in class III and IV rapids, and horseback riding.

Authenticity & Character

Location

A little more remote than we expected, but then again that brought a lot of additional benefits.

Staff

Cleanliness & Comfort

Activity Review

Half Day - Fishing Charter

Costa Rica

Our favorite activity of the trip. So much fun we booked it again later in the trip.

Quality of Experience

Guides, Drivers and Staff

Transport

First time using a service to plan our family trip and serendipity travel in Costa Rica did not disappoint! I found them through KIMKIM and the team was awesome. They helped meet all our needs and helped make adjustments along the way as our needs changed. Highly recommend.

We were very pleased with the arrangements in the end, although it took longer than expected to finalise the itinerary given that I'd already gone through it in detail with someone from KimKim. Eduardo was extremely helpful and went beyond the call of duty when we needed to change the itinerary after we'd started the trip. He arranged a couple of tours for us in Guatemala including a trip to villages near Antigua which was really enjoyable and the Acatenango volcano hike. We found that less enjoyable as we weren't sufficiently acclimatised and I've already suggested a night at higher altitude beforehand would have helped. When one of our crossborder transfers didn't go according to plan because the drivers couldn't contact each other Eduardo apologised and made sure we were compensated. The few problems that arose were, I think, largely due to the agency in El Salvador not communicating fully with him. Most of the drivers (and vehicles) were very good although we did have issues with the guy who took us from Lanquin to Antigua, overtaking on blind bends in zero visibility due to the mist. Most of the hotels were very nice and comfortable. Hotel Guayaha in Lanquin was a bit odd - lots of potential in a vast but empty room with nowhere to even dry towels! The staff at Hotel San Buenaventura were pretty miserable, unlike everywhere else, and there was no breakfast before 8am but the hotel itself was nicely located on the lake. Finca Tatin Hotel would have been much nicer if we'd had decent weather as it is all open air.