Kimkim Trip Reviews

4.8
Based on 16,947 ratings
Read 16,947 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Johannesburg
South Africa | Jul 29 - Jul 31, 2024

S
Sara C.
United Kingdom | Reviewed on Aug 26, 2024
Esther was very helpful and very easy to liaise with. Great communication, before and during our travels. Read more

Esther was very helpful and very easy to liaise with. Great communication, before and during our travels.

Hotel Review
Radisson Red Rosebank
Johannesburg
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Soweto Cycling Tour
Soweto Cycling Tour
South Africa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Johannesburg Jazz Safari
Johannesburg Jazz Safari
Johannesburg
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Aug 28, 2024

Hi Sarah, thanks so much for your review and glad to hear you had a great trip!

Excellent Arrangements
France | Aug 19 - Aug 25, 2024

J
Jeff W.
Nashville, TN | Reviewed on Aug 26, 2024
All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite... Read more

All our drivers and guides were excellent. First class. The hotel in Bayeux was top notch and in a great location as was the one in Lyon. The only suggestion I have would be to offer an option for a room with a view at the hotel in Lyon. The room had one awkwardly placed window looking out onto what they called a courtyard but which was more like a silo. The view you had was into other people’s windows across this square opening in the middle of the building. The building was quite tall so it was not well lit in this “courtyard.”The room was dark and actually sort of depressing. I inquired about an upgrade with a view outside but they were fully booked. The staff and breakfast were very nice though. My wife and I were impressed with the arrangements made by Kimkim and will definitely use your service again.

Hotel Reviews
Hotel Le Lion d'Or et restaurant la Table du Lion
Bayeux

Very nice hotel and staff in a great location.

Authenticity & Character
Lovely hotel.
Location
Right in town near everything.
Staff
Very nice staff.
Cleanliness & Comfort
Very clean and comfortable.
Hotel Bayard Bellecour 3*
Lyon

Nice hotel in an excellent location. Make sure you request a room with a view. Do not get a “courtyard view” room.

Authenticity & Character
Beautiful old building.
Location
Great location.
Staff
Very nice people.
Cleanliness & Comfort
Very clean in an old building with a lot of character.
Activity Reviews
Mont-Saint-Michel day Tour
Mont-Saint-Michel day Tour
France

A fun trip we took with one other couple.

Quality of Experience
Everything was first class.
Guides, Drivers and Staff
Nice, knowledgeable guide.
Transport
Clean and new.
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Bayeux

Wonderful tour.

Quality of Experience
Well thought out by the tour operator.
Guides, Drivers and Staff
Ellen was our guide and she was amazing. So friendly and knowledgeable. Excellent.
Transport
Clean and new looking vehicle. Ellen was a very good driver.
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on Aug 30, 2024

Hello Jeff,
I am happy to read that your trip went well and you were in good hands during your visits !!
Sorry about the room in Lyon but I am sure that it did not spoil your stay in Lyon !
I would be thrilled to be your travel advisor again next time you come to France !
Best
Nathalie

Mexico City tours
Mexico | Aug 9 - Aug 15, 2024

Y
Yoon C.
San Jose, CA | Reviewed on Aug 26, 2024
We had a great experience with all our guides; they were knowledgeable and friendly. However, our food tour could have focused more on the food rather than the history. Despite this, the guides were excellent. It would have been more convenient to stay in Pueblo and Cholula instead of making the 2-3 hour drive back and forth in a day. Additionally, the transportation to and from the airport could have been better. While the pickup at the airport was pleasant, the ride back was a bit cramped... Read more

We had a great experience with all our guides; they were knowledgeable and friendly. However, our food tour could have focused more on the food rather than the history. Despite this, the guides were excellent.

It would have been more convenient to stay in Pueblo and Cholula instead of making the 2-3 hour drive back and forth in a day. Additionally, the transportation to and from the airport could have been better. While the pickup at the airport was pleasant, the ride back was a bit cramped with three passengers and three pieces of luggage in a Prius.

Overall, it was a good trip, but a few adjustments could have made it even better.

Hotel Review
Casa Decu
Mexico City

We arrived super early at 4 am. The hotel had the room we were going to stay in for the rest of our trip available, but they wouldn’t let us check in early without charging us for an entire night, even though the room was sitting empty and their early check-in policy starts at 8 am. This left a bad taste in our mouths. It took the front desk person an hour or so to get approval from her boss to let us into the room we were going to stay in. We were super annoyed because we were charged for an entire night and had to wait around for approval.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cleaning agents that were used to clean the room gave us headache. Needed to air out the room for hours.
Activity Reviews
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

Our guide made this trip enjoyable. Pamela was so knowledgeable!

Quality of Experience
Guides, Drivers and Staff
Transport
a bigger car
Walking tour of the historic center of Puebla
Walking tour of the historic center of Puebla
Puebla

Our guide Lupita was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico

Lupita was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Mar and Fenne were fabulous to work with, ver...
Norway | Aug 2 - Aug 7, 2024

Lenna
Lenna P.
Newark, NJ | Reviewed on Aug 26, 2024
Mar and Fenne were fabulous to work with, very communicative and the itineraries were just perfect! Read more

Mar and Fenne were fabulous to work with, very communicative and the itineraries were just perfect!

Hotel Reviews
Hotell Bondeheimen
Oslo

The location of this hotel is amazing! Close enough to city center to do it all but just out of the way enough to not be too noisy. The staff was lovely and the rooms were fine

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Flåmsbrygga Hotel
Flåm

This hotel was just lovely. The rooms were better then I expected the views were unparalleled and the food options were quite good - especially the ice cream!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Bristol
Bergen

This was a very nice hotel in a great location. One word of warning to others - while there are elevators, we still had to go up some stairs to get to our rooms. Not that good for someone like me who packed too much!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Luggage Transfer Service
Luggage Transfer Service
Norway

This was a super smart and very necessary service offered. I would highly recommend people take advantage of it!

Summer Fjord RIB Safari & Undredal Cheese Tasting
Summer Fjord RIB Safari & Undredal Cheese Tasting
Flåm

This was a highlight of our time in. Way it was a fantastic experience!

Quality of Experience
Guides, Drivers and Staff
The staff was super friendly and knowledgeable of the fjord and all the folksy tales along the way
Transport
Stegastein Viewpoint by Bus
Stegastein Viewpoint by Bus
Norway

This was nice, but to be honest not all that. Probably would have preferred to go on a longer hike. Perfect for folks not interested in hiking

Quality of Experience
Guides, Drivers and Staff
Transport
Food and Culture walk in Bergen
Food and Culture walk in Bergen
Bergen

This was very nice and informative. The whole group was a perfect size and we enjoyed the other people on the tour as well as the tour itself

Quality of Experience
Food
Guides, Drivers and Staff
Ulriken Cable Car
Ulriken Cable Car
Bergen

To tell the truth we ended up going on a funicular to a closer mountain instead of the cable car - it was too far away. But the concept was the same and very much a fantastic thing to do!

Quality of Experience
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Sep 12, 2024

Dear Lenna,
Thank you so much for taking the time to share this detailed feedback with us!
We’re thrilled to hear that the itinerary was just what you were looking for :))
It was a pleasure working with you, and we’re glad it all went smoothly.
If you ever plan another journey, we'd love to welcome you back and work with you again in the future!
Thanks once again for choosing us!
My very best,
Mar

I did not feel Eric was as easy to work with ...
Iceland | Aug 7 - Aug 16, 2024

Lenna
Lenna P.
Newark, NJ | Reviewed on Aug 25, 2024
I did not feel Eric was as easy to work with as Mar who I was working with at the same time planning the first part of the trip in Norway. I found Eric’s 100% reliance on technology, specifically google maps, and not providing a backup - specifically names or addresses prohibited me from experiencing as much as I would have hoped. At one point google maps completely failed - I was in my way to a planned and paid for experience car and it told me to do u-turn. It was unable to course... Read more

I did not feel Eric was as easy to work with as Mar who I was working with at the same time planning the first part of the trip in Norway.

I found Eric’s 100% reliance on technology, specifically google maps, and not providing a backup - specifically names or addresses prohibited me from experiencing as much as I would have hoped.

At one point google maps completely failed - I was in my way to a planned and paid for experience car and it told me to do u-turn. It was unable to course correct and I missed the 5 hour glacier hike (I would like to discuss a refund for that please).

The few links I tried for the optional additional activities either did not work at all for me, or I were things I tried too late since I was too far away. Had his directions been more clear, such as where within the route the add one made sense, I could and would have seen and done far more.

When food options s are far away, it would have been appreciated if that could have been shared up front. One night we were left with no option for food other than a gas station. Finally at one location the itinerary said breakfast was included, but it made no sense to me so I sent a note asking - granted it was late. I received a response well after we had left and while food was supposed to be delivered for breakfast (makes no sense to me since food preferences were not asked) we had a long drive ahead and left before that happened (between 7:30 and 8 am).

Overall I enjoyed Iceland but know that I missed a lot that I did not have to miss. So I am disappointed but still enjoyed the trip

Activity Reviews
Katla Ice Cave Superjeep tour
Katla Ice Cave Superjeep tour
Iceland

This was absolutely fantastic and Avi was an amazing guide. I would so highly recommend this activity!!!

Quality of Experience
It was an easy hike and gave a fantastic experience for all
Guides, Drivers and Staff
Avi was fantastic!
Transport
It did the job but was only ok
The Geothermal Vok Baths
The Geothermal Vok Baths
Iceland

This was a lovely experience at the end of the day. The facilities were clean and it was lovelt

Quality of Experience
Whale Watching in Akureyri
Whale Watching in Akureyri
Iceland

The crew was absolutely fabulous and constantly made sure we knew that their focus was not disturbing the whales.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Oct 11, 2024
Hi Lenna,
Thank you for your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. The details you've shared are important and will help us improve our services.
Regarding the food options, I’d like to clarify that we provided daily recommendations in advance, along with a note encouraging meal planning, particularly for remote areas. As noted, in Iceland’s high season, a lack of planning can indeed lead to limited dining options. I’m also sorry to hear about... Read more

Hi Lenna,
Thank you for your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. The details you've shared are important and will help us improve our services.

Regarding the food options, I’d like to clarify that we provided daily recommendations in advance, along with a note encouraging meal planning, particularly for remote areas. As noted, in Iceland’s high season, a lack of planning can indeed lead to limited dining options.

I’m also sorry to hear about the difficulties you faced with Google Maps. During the planning phase, I mentioned we would provide detailed, day-by-day driving maps designed to work smoothly on mobile devices using the Google Maps application. We have so far seen great success with these among travelers of all ages. My team and I were ready to assist with any issues you encountered, but we were only informed of the troubles at the end of each day, which limited our ability to help in real-time.

A similar situation occurred with the missed breakfast – we were only informed hours after the fact, and no direct contact was made with the property to resolve it sooner.

In retrospect, I'm of the opinion that a more thorough review of the Final Trip Plan - which had been in your hands for six months - might have led to a smoother experience during your trip. During that time, no questions or concerns were raised regarding links, directions, or other logistical details, and we only started hearing about them once you were already in Iceland, thus severely limiting our ability to aid you.

That said, I’m glad you enjoyed Iceland overall, and I'd like to thank you again for bringing these concerns to our attention.

All the best,
Èric

A magnificently memorable vacation in Barcelona..
Spain | Jun 29 - Jul 6, 2024

Kidianga
Kidianga T.
Biggs, CA | Reviewed on Aug 25, 2024
I had an exceptional time in Barcelona and will not hesitate for a second to hire KimKim if I ever visit the region again. Every single tour was well organized and fun. The tour guides were so incredibly knowledgeable and more importantly so personable and easy to talk to. I only have one complaint, is the fact that I had to leave and return to the United States. I want to thank everyone involved in planning my trip. I was able to create indelible memories that are going to stay with me... Read more

I had an exceptional time in Barcelona and will not hesitate for a second to hire KimKim if I ever visit the region again. Every single tour was well organized and fun. The tour guides were so incredibly knowledgeable and more importantly so personable and easy to talk to. I only have one complaint, is the fact that I had to leave and return to the United States. I want to thank everyone involved in planning my trip. I was able to create indelible memories that are going to stay with me forever. Thank you from the bottom of my heart.

Hotel Review
Hotel Regina
Barcelona

The staff was attentive and extremely friendly. The hotel was immaculate and clean.

Authenticity & Character
Location and the incredible staff.
Location
A walking distance from Las Ramblas and Plade de la Cataluna.
Staff
Cleanliness & Comfort
The entire establishment was spotless.
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Aug 27, 2024

Thank you for the review! This gives more insight for future kimkim travelers! 😃
It is nice to hear you had a great adventure, and thank you for returning to kimkim for your 6+ adventures!
Thank you for your loyalty to kimkim and sorry that you had to return back to the USA haha 🤣 I wish I could stay in Barcelona forever too!!!

We have some of the best local guides and glad you were able to have a fantastic experience with them!

I hope to see you on a future kimkim trip! 🙌

Who knew Slovenia would be so amazing?
Slovenia | Aug 15 - Aug 24, 2024

G
Gayle G.
Anaheim, CA | Reviewed on Aug 25, 2024
We absolutely loved our 10-day vacation to Slovenia. Nikola and team did a fantastic job of arranging our trip - from suggesting an itinerary to recommending activities and arranging accommodations - they really set us up for an easy, stress-free vacation. Read more

We absolutely loved our 10-day vacation to Slovenia. Nikola and team did a fantastic job of arranging our trip - from suggesting an itinerary to recommending activities and arranging accommodations - they really set us up for an easy, stress-free vacation.

Hotel Reviews
Veldes B&B
Bled

Very charming little B&B that was a short walk from town. The rooms were clean, spacious, and comfortable and the included breakfast was fresh and plentiful. They had bikes to rent at a very reasonable price, though we just walked everywhere. Would definitely stay here again.

Authenticity & Character
Location
It was in a quiet part of town that was a short walk to restaurants and the town center, but our room offered a lovely view of the Alps
Staff
Cleanliness & Comfort
Hotel Gredič
Dobrovo v Brdih

Lovely little hotel nestled among the grapevines of the Goriska Brda wine region. So close to so many wineries, we wished we had stayed more than 1 night. We really liked soaking in the pool, which had a panoramic view of the hills.

Authenticity & Character
Location
Beautiful location, just a short drive to restaurants and wineries
Staff
Cleanliness & Comfort
Hotel Cubo
Ljubljana
Authenticity & Character
Very modern decor, the bed was large and comfy
Location
So close to the city center and many restaurant options
Staff
One of the best features of the hotel, the staff was super helpful and very welcoming
Cleanliness & Comfort
Activity Reviews
Discover Bled Town and Enjoy Pletna Boat Ride
Discover Bled Town and Enjoy Pletna Boat Ride
Bled

Fantastic tour, our guide gave us a great overview of Bled and its history. She was very friendly and personable, and offered such great context for the sights we visited.

Quality of Experience
Guides, Drivers and Staff
Traditional Slovenian Culinary Class in Bled
Traditional Slovenian Culinary Class in Bled
Slovenia

This felt like a very authentic experience, and we really appreciated visiting Petra and Niko in their home. They food they taught us how to make was really good and I can't wait to try it out here at home

Quality of Experience
Food
Guides, Drivers and Staff
Rafting Experience on Soča River
Rafting Experience on Soča River
Slovenia

The water level was quite low, leaving many rocks exposed which required quite a bit of technical maneuvering. Our guide was great at that, but we still got quite the workout! It was such a great way to experience the beauty of the Bovec area. We couldn't get over how clear and clean the water was.

Quality of Experience
Guides, Drivers and Staff
Our guide was clearly knowledgeable about rafting, but not very talkative. We would've loved to hear more about the nature we were passing through
Transport
Canyoning Experience in Slovenia
Canyoning Experience in Slovenia
Bovec

This was our first time doing "wet" canyoning and it was really fun! The climb uphill was no joke though.

Quality of Experience
We would've liked to go through the canyon at a slower pace - not only to catch our breath, but also to more fully enjoy the experience. But all in all, it was super fun
Guides, Drivers and Staff
The guides seem to rush us along. At one point, one guide demonstrated how to climb down the rock with a rope... and then just left me to figure it out for myself while he went ahead. I was a little shaky at this point, and would've appreciated some extra support
Visit Idrija Mercury Mine
Visit Idrija Mercury Mine
Slovenia

Our private tour guide was great, she knew so much about the history of the mine.

Quality of Experience
Guides, Drivers and Staff
Wine Tasting at Local Winery in Goriška Brda Region
Wine Tasting at Local Winery in Goriška Brda Region
Slovenia

Excellent tour of the winery and tastings. Our host was super knowledgeable and we loved the introduction to Slovenian wines.

Quality of Experience
Guides, Drivers and Staff
Postojna Cave Tour
Postojna Cave Tour
Slovenia

This was rather touristy, especially compared to Skojan Caves, but the sheer size of it was so impressive. So despite it feeling touristy, I'd still recommend it as a stop

Quality of Experience
Guides, Drivers and Staff
The groups were huge and they relied only on an audio tour. I would've liked to have had a smaller group with an in-person guide explaining everything
Transport
The train into the cave was fun
Private Walking Tour of Ljubljana
Private Walking Tour of Ljubljana
Slovenia
Quality of Experience
Guides, Drivers and Staff
Our guide was fantastic - super knowledgeable, great to chat with, and he had some great stories about the history of the areas
Visit Lipica Stud Farm
Visit Lipica Stud Farm
Slovenia

This was nice. I wouldn't go out of the way to visit, but I'm glad we stopped here. We're not really horse people, but I did feel like I learned a bit during the tour

Quality of Experience
Guides, Drivers and Staff
Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 04, 2024

Hi Gayle, hope you are doing well!
We greatly appreciate your feedback as it helps us improve and ensure only the best experiences for our future travelers. It was my and Sara’s pleasure working with your group and I hope you will visit Slovenia again, it would be a privilege to host you here once more! We wish you all the best and many new adventures in the future!

Unforgettable Scandinavia
Sweden | Aug 10 - Aug 23, 2024

Cindy
Cindy J.
Chicago, IL | Reviewed on Aug 25, 2024
Kimkim helped make our 2-week trip to Scandinavia truly unforgettable. Our agent, Veronika, genuinely and patiently worked with us so she could craft a fantastic, customized adventure that exceeded our expectations. Her intricate knowledge of travel in Sweden and Norway and her ability to recommend sites, hotels, food, and activities that aligned with our interests was exceedingly helpful, while leaving us flexibility to find some really unique experiences. Her instincts about what we'd like... Read more

Kimkim helped make our 2-week trip to Scandinavia truly unforgettable. Our agent, Veronika, genuinely and patiently worked with us so she could craft a fantastic, customized adventure that exceeded our expectations. Her intricate knowledge of travel in Sweden and Norway and her ability to recommend sites, hotels, food, and activities that aligned with our interests was exceedingly helpful, while leaving us flexibility to find some really unique experiences. Her instincts about what we'd like were spot on.

Hotel Reviews
Hotel C Stockholm
Stockholm

Perfect location near train stations, very well run and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Royal
Gothenburg

Unexpected charm and character, a treat!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Grensen
Oslo

Functional

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zander K Hotel
Bergen

Very unique, beautiful interior

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Voss Scandic
Voss
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kviknes Hotel
Balestrand

Lived up to very high expectations, stunning views of the fjord from our room, the restaurant, and all the public spaces. Can we go back already?

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Moxy
Bergen

Trying to hard to be hip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stockholm's Gems Tour with a Private Guide
Stockholm's Gems Tour with a Private Guide
Stockholm

Excellent tour with Zenid, a former journalist and good storyteller.

Quality of Experience
Guides, Drivers and Staff
Archipelago Dinner Cruise Aboard the S/S Stockholm
Archipelago Dinner Cruise Aboard the S/S Stockholm
Stockholm
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Oslo with a Local
Explore Oslo with a Local
Oslo

Nice intro to Oslo. Our guide was very nice, but a relative newcomer herself to the city and Norway's customs.

Quality of Experience
Guides, Drivers and Staff
The National Museum - Oslo
The National Museum - Oslo
Oslo

Loved this! Wish we'd had an entire day here -- or more.

Quality of Experience
Guides, Drivers and Staff
Voss Gondola - the largest modern gondola in Northern Europe!
Voss Gondola - the largest modern gondola in Northern Europe!
Voss

Fun! Nice to get above the city for the views, and the landscape and scenery on our hike were really interesting.

Quality of Experience
Fjærlandsfjord cruise and glacier tour
Fjærlandsfjord cruise and glacier tour
Balestrand

Stunning views, and really interesting to see how people were living up the fjords. The ship staff and tour guides were very fun, polite, and professional.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Sep 26, 2024

Dear Cindy,

Thank you so much for taking the time to leave a review! It was pleasure :)

Hope to see you again sometime!

Best,
Veronika

Slovenia trip
Slovenia | Aug 8 - Aug 18, 2024

E
Eric J.
Japan | Reviewed on Aug 25, 2024
KimKim were very good at communicating and organizing with us a holiday in Slovenia at relatively short notice. Antonia was always friendly and quick to respond and booked extras at our request for us such as restaurants which was really great.
Alenka a tour guide took us on two walking tours, she was excellent, funny, kind, knowledgeable and a brilliant tour guide we loved her.
Liza took us mountain hiking she was exceptional, she knew so much about the local environment, flowers, plants...
Read more

KimKim were very good at communicating and organizing with us a holiday in Slovenia at relatively short notice. Antonia was always friendly and quick to respond and booked extras at our request for us such as restaurants which was really great.
Alenka a tour guide took us on two walking tours, she was excellent, funny, kind, knowledgeable and a brilliant tour guide we loved her.
Liza took us mountain hiking she was exceptional, she knew so much about the local environment, flowers, plants and so on. She had so many good and funny stories to share she was a fabulous tour guide.
Slovenia is a beautiful country we were able to explore most of it in 10 days.
The company tried to secure good accommodation for us but at times, ‘resort’ hotels were not really what we wanted in such a culturally rich and beautiful country, as we wanted to explore not sit sunbathing when there were amazing historical and natural places to explore. Maybe we should have communicated that better at the time of booking.

Everyone was helpful and mostly worked out really well but there were some days where the schedule was very packed and we spent too long driving not enjoying the places for long enough, being on a tight itinerary determined by the slightly inflexible driver at times was not so relaxing and could have been improved. This could have been more tailored. For example at one historical site we were told to take only ten mins and get back to the car. This wasn’t necessarily our idea of tourism.

Hotel Reviews
Zlata Ladjica Boutique Hotel
Ljubljana

A gorgeous hotel right in the city centre. Staff were exceptional, the food was amazing, the room was beautiful. We couldn’t fault this hotel.

Authenticity & Character
Historical building.
Location
Right in the centre of the old city on the river.
Staff
Friendly, intelligent, knowledgeable and helpful
Cleanliness & Comfort
Clean and eco friendly
Hotel Bled Rose
Bled

A good location, nice staff but a resort hotel with lots of pink themed things around, a pink biclyce, pink artwork (maybe the colour was rose- the hotel name) the hotel glowed pink at night, which was a little odd and maybe retro tacky? I guess Lake Bled is a resort for many however so maybe we were missing the point. The advertising was odd, a video on loop as you entered, looking like a hen weekend sort of place. The rooms and facilities were really good and comfortable however. As was the breakfast and helpfulness of the staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kempinski Palace Portoroz
Piran
Authenticity & Character
It was a beautiful building
Location
Too far from the old town. By a beach not really walkable to the old town so we needed taxis, if you wanted to sit on a sun bed on the hotel beach and not leave the actual hotel, it would have been very nice
Staff
Great staff
Cleanliness & Comfort
Large room very comfortable
Residence Soča
Soča

Great accommodation, beautiful rooms and very spacious and near a few walking trails. Other guests were noisy outside until quite late but it was a place for families and holiday season. We enjoyed the breakfast basket which was wonderful. We were a bit confused about the hot tub and sauna procedures on site as there was no shower for either or a changing room and when we booked it for the next day the hot tub water was cold. Also it wasn’t private they could be looked straight into from other people’s accommodations. Nobody was on site to help in the evenings at reception. Maybe we missed a point here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plesnik
Solčava

Great food for dinner and a lovely view from the hotel outside. The room was comfortable and it was a great location for hiking. Unfortunately lots of smoking outside at breakfast from other tables whilst eating but that just seems to be the case in Slovenia not the fault of the hotel. Didn’t see the point in a swimming pool and sun loungers in this beautiful setting but other guest seemed to enjoy that.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kayak on Soča River
Kayak on Soča River
Bovec

The team were very professional and safe and we felt very looked after. We were not aware that we were going to kayak on rapids however our tour company who booked this communicated and calm and relaxing time kayaking on the river. It was not calm and required some skill so not suitable for beginners we think.

Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Traditional Slovenian Culinary Class in Bled
Traditional Slovenian Culinary Class in Bled
Slovenia

We had a wonderful time enjoying food preparation and eating lunch. It was amazing to be part of a family to enjoy such delicious food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Bled Town and Enjoy Pletna Boat Ride
Discover Bled Town and Enjoy Pletna Boat Ride
Bled

Alenka was an amazing tour guide, she was so knowledgeable and interesting and could answer any question. It was a top notch experience. 10/10.

Quality of Experience
I
Guides, Drivers and Staff
Transport
Private Walking Tour of Ljubljana
Private Walking Tour of Ljubljana
Slovenia

Alenka was amazing. Truly the best. Intelligent, knowledgeable and kind we loved her tours. She even took us to her favourite local cake and gelato place we wouldn’t have stumbled upon otherwise as she grew up in the area. Amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Hot Air Balloon Flight Over the Bled Lake
Hot Air Balloon Flight Over the Bled Lake
Slovenia

An amazing experience I couldn’t fault it, very professional and funny we felt part of the experience and helped dismantle the balloon at the end. The views were amazing.

Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Hike to Debela Peč Mountain
Hike to Debela Peč Mountain
Slovenia

Liza the hiking guide was fantastic. She was so experienced and a real inspiration. She was funny and so knowledgeable. We were so happy to have her expert knowledge. It was an amazing day.

Quality of Experience
Guides, Drivers and Staff
Transport
Postojna Cave Tour
Postojna Cave Tour
Slovenia

Such an amazing place. It was very popular with lots of people but we still really enjoyed this natural wonder. Breathtakingly beautiful caves.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Antonia Šutić Ljuština
Antonia
Antonia Šutić Ljuština
Local specialist in Zagreb, Croatia | Replied on Oct 04, 2024

Hi Eric,
Thank you so much for your valuable feedback! We greatly appreciate it and are taking into consideration all the reviews our travelers provide us with to ensure the best possible experience for everyone. I hope you enjoyed your time in Slovenia and wish you all the best!
Antonia

Everything about the trip was amazing! All ou...
Japan | Jul 10 - Jul 18, 2024

H
Heather E.
Burbank, CA | Reviewed on Aug 25, 2024

Everything about the trip was amazing! All our guides were so helpful! They went out of their way to help us with all our questions. We had a flawless 9 adventure!

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Aug 27, 2024

Dear Heather,

Hope you are doing great.Thank you so much for your kind words! We're thrilled to hear that you had an amazing trip and that our guides were so helpful. We hope to welcome you back for another incredible experience in the future!

Best regards,
Angel

KimKim and Serendipity adventures are awesome!!!
Costa Rica | Aug 9 - Aug 16, 2024

V
vijay g.
San Jose, CA | Reviewed on Aug 25, 2024
KimKim team along with Serendipity adventures did a fantastic job in making our vacation a memorable one. We had very little time to plan our trip and they provided several options for itineraries. We ended up picking the one that covered Manuel Antonio and La Fortuna. Both were awesome destinations and offered plenty to explore. All the hikes, horse back rides, beaches, coffee tours, volcano tours, zip lines, thermal springs, are all really enjoyable. Hotel La mariposa was awesome. It's... Read more

KimKim team along with Serendipity adventures did a fantastic job in making our vacation a memorable one. We had very little time to plan our trip and they provided several options for itineraries. We ended up picking the one that covered Manuel Antonio and La Fortuna. Both were awesome destinations and offered plenty to explore. All the hikes, horse back rides, beaches, coffee tours, volcano tours, zip lines, thermal springs, are all really enjoyable.

Hotel La mariposa was awesome. It's location and views are out of this world. We got one of the corner sunset suites and it's amazing. Buffet Breakfast (includes omelette station) was fantastic and helped us get our early on time and get on the road. The restaurant is on a terrace with the most beautiful view of the beach and national park. Town of Quepos is a beautiful place. We wish we kept a free day for our selves to explore more of this town. Most of our time was taken by the planned activities/tours. You can walk to many restaurants and coffee shops from hotel, which was wonderful.

Hotel Arenal Kioro suites and spa is an amazing place. Situated close to the volcano with views of it from almost every room. This hotel also has breakfast buffet which was fantastic. This hotel has it's own hot springs. Property is very well designed and provides a lot to explore. Keep in mind that the hotel is about 10 minutes car ride to the town of La Fortuna. Town offers several restaurants and coffee shops etc.

All in all we had a wonderful experience and we will definitely use KimKim and Serendipity again.

Hotel Reviews
La Mariposa Hotel
Manuel Antonio
Authenticity & Character
Location
Views from the hotel and ability to walk into town.
Staff
Cleanliness & Comfort
Hotel Arenal Kioro Suites & Spa
Fortuna
Authenticity & Character
Staff
Cleanliness & Comfort
Activity Reviews
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Rainmaker Conservation Park Excursion
Rainmaker Conservation Park Excursion
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding to the Waterfall
Horseback Riding to the Waterfall
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private Organic Cooking Class
Private Organic Cooking Class
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sky Tram, Ziplines & Sky Walk Adventure
Sky Tram, Ziplines & Sky Walk Adventure
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private: Arenal Volcano & 1968 Reserve Guided Hike
Private: Arenal Volcano & 1968 Reserve Guided Hike
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Aug 25, 2024

Thank you Vijay for taking the time to review your trip with us. I'm very happy to hear your family enjoyed your time in Costa Rica 🇨🇷 and that you rated your tours so highly. I'm glad you liked the views from your hotel balcony in Manuel Antonio and the hot springs in Kioro!
Thank you
Holden Ketchum
Serendipity Adventures

Smooth, Efficient, and Excellent
Colombia | Aug 17 - Aug 24, 2024

Arup
Arup M.
Easton, PA | Reviewed on Aug 25, 2024
Michael, our advisor and chief planner was excellent throughout the process. Thank you. Each of our guides and drivers chosen by Chaska tours was excellent. They were efficient and did more than was needed without hesitation. Sandra in Cartahena, and Claudia, in Medellin were both excellent. Claudia warm, shared many stories and the history of Medellin, and we enjoyed her company. One of us felt tired on our hike in Tayrona. Our guide helped us back via a short cut when we needed... Read more

Michael, our advisor and chief planner was excellent throughout the process. Thank you.

Each of our guides and drivers chosen by Chaska tours was excellent. They were efficient and did more than was needed without hesitation.

Sandra in Cartahena, and Claudia, in Medellin were both excellent. Claudia warm, shared many stories and the history of Medellin, and we enjoyed her company.

One of us felt tired on our hike in Tayrona. Our guide helped us back via a short cut when we needed to come back.

Hotel Review
Villa Maria Tayrona, a Kali Hotels
Los Naranjos
Authenticity & Character
Constructed from locally sourced material, the cottages blend in.
Location
In the jungle.
Staff
Cleanliness & Comfort
Activity Review
Medellín Transformation Tour (Public Transportation)
Medellín Transformation Tour (Public Transportation)
Medellín

We used public transportation for this tour. It was a transformative experience. Medellin and Communa 13 was a highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Aug 26, 2024

Dear Arup,
Thank you so much for your kind words and thoughtful review. It was a pleasure assisting you and your friends with your trip to Colombia, and I’m delighted to hear that everything went smoothly. I’m especially glad to know that your guides and drivers made your experience memorable. I’ll be sure to pass along your compliments to everyone involved.
If you ever decide to explore more of Colombia, I would be thrilled to help you plan another adventure.
Best regards,
Michael & The Chaska Tours Team

Trip of a lifetime
Kenya | Aug 5 - Aug 18, 2024

Karen
Karen R.
Chicago, IL | Reviewed on Aug 24, 2024
Nicholas was the perfect local specialist, planner, driver, game spotter, and friend! My daughter (16) and I had a wonderful trip!
After telling Nicholas a little bit about what we wanted, he put together a draft of a trip that we then went through, asked questions, and made some changes. I’d been to Kenya 43 years ago and wanted to stay at one of the same hotels I’d stayed at all those years ago, and Nicholas had no problem accommodating my request. I had also been to Zanzibar before so...
Read more

Nicholas was the perfect local specialist, planner, driver, game spotter, and friend! My daughter (16) and I had a wonderful trip!
After telling Nicholas a little bit about what we wanted, he put together a draft of a trip that we then went through, asked questions, and made some changes. I’d been to Kenya 43 years ago and wanted to stay at one of the same hotels I’d stayed at all those years ago, and Nicholas had no problem accommodating my request. I had also been to Zanzibar before so wanted to revisit that island, which again Nicholas had no problem arranging.
Once the trip started, Nicholas continued to be able to accommodate us as needed. Our arrival was delayed by a day, but we were still met at the airport at the new arrival time and given options on how to try to make up for the lost time. Additionally there were times when my older body needed a little extra rest, so we could decide on the fly to start a game drive later or finish early. When I struggled with getting in and out of the truck, Nicholas got a milk crate step to help me and always was near by in case I needed an extra hand. A truly personalized experience that I appreciate so much!
The hotels that were picked out for us were wonderful. We particularly enjoyed the Ashnil camps (Masai Mara and Samburu). On top of that, Nicholas made sure our rooms/tents were located perfectly. At Ashnil Samburu, we looked out on the river where elephants gathered - what a way to wake up! At Ashnil Masai Mara, he got us a table that looked out at the river where the hippos would climb in and out.
Nicholas also has a great sense of humor and is easy to talk to. My normally shy teenager was joking with him and asking questions right away. He even let her use his personal camera to take photos and she now wants to take photography classes thanks to Nicholas.
Across our game drives, we saw not only the big 5, but a plethora of birds and animals. Cerval cats playing, a cheetah, black rhino, and baby leopard were some of the more special sites . What I enjoyed the most was finding a quiet corner of the park with no other trucks around, turning off the truck and watching a herd of elephant pass right in front of us. I can’t even imagine going on one of those big group trips now!
I plan to use a local specialist for any future trips from now on, and to anyone going to Kenya, highly recommend Nicholas of Animal Kingdom Safaris.

Local specialist: Nicholas Mwangi

We had a fantastic time in South Africa! Lu...
South Africa | Aug 6 - Aug 13, 2024

Sree
Sree A.
United Kingdom | Reviewed on Aug 24, 2024
We had a fantastic time in South Africa! Lucy, our local specialist, was fantastic with planning - despite us having postponed the trip last year (very last minute), she was always helpful and managed to negotiate the best possible trip for us. She kept in touch with us during the trip too, promptly answering our questions on flight bookings even at 8pm, which was lovely of her. In Cape Town, our guide was Henrich at Capey Tours. He was a fabulous guide - knowledgable, candid, open and... Read more

We had a fantastic time in South Africa!

Lucy, our local specialist, was fantastic with planning - despite us having postponed the trip last year (very last minute), she was always helpful and managed to negotiate the best possible trip for us. She kept in touch with us during the trip too, promptly answering our questions on flight bookings even at 8pm, which was lovely of her.

In Cape Town, our guide was Henrich at Capey Tours. He was a fabulous guide - knowledgable, candid, open and with a great sense of humour. He showed us so many lovely local joints, from coffee to Cape Malay cuisine, and was always flexible to accommodate our convenience. He went above and beyond to make sure we saw some of the gems Cape Town has to offer, from the Cape of Good Hope, to Table Mountain / Lion's Head, and the surrounding wine regions.

We then spent some time in Kruger National Park, where we stayed at Hoyo Hoyo Safari Lodge. I highly highly recommend - I do not think I have ever encountered such warm, genuine hospitality! The staff were ever-present to help us out, always smiling and made evenings in the Bush a true delight. Our safari guide, Pharence, was a delight - witty, knowledgeable about the animals, receptive to what we wanted to see and fun to chat with.

We highly highly recommend a similar trip to South Africa - our only advice is, stay longer!!!

Hotel Review
Hoyo Hoyo Safari Lodge
Skukuza

I highly highly recommend this safari lodge - I do not think I have ever encountered such warm, genuine hospitality! The staff were ever-present to help us out, always smiling and made evenings in the Bush a true delight. Our safari guide, Pharence, was a delight - witty, knowledgeable about the animals, receptive to what we wanted to see and fun to chat with. The rooms were luxurious and the outdoor shower was amazing. The lodge looks out onto a watering hole, which hugely increases your chances of seeing wildlife - at some point, we saw elephants, warthogs, giraffe, zebra and baboons, drinking water, frolicking in harmony. Truly a pleasure to have stayed here, and we cannot wait to be back! The only thing we would change about our stay is - STAY LONGER!

Authenticity & Character
Location
Staff
The most amazing, hospitable, kind and helpful people I have encountered after travelling to 30 countries.
Cleanliness & Comfort
Local specialist: Lucy Berndt
Lucy
Lucy Berndt
Local specialist in Cape Town | Replied on Aug 25, 2024
Hi Sree Thank you so much for sharing your wonderful feedback! We are absolutely thrilled to hear about your fantastic experience in South Africa, and we couldn't be prouder of our team members who helped make it all happen. I am so delighted to hear your kind words! It was an absolute pleasure crafting this unforgettable journey for you and your family. We're also pleased that Henrich from Capey Tours added such a memorable touch to your Cape Town visit. His passion for the city, its... Read more

Hi Sree

Thank you so much for sharing your wonderful feedback! We are absolutely thrilled to hear about your fantastic experience in South Africa, and we couldn't be prouder of our team members who helped make it all happen.

I am so delighted to hear your kind words! It was an absolute pleasure crafting this unforgettable journey for you and your family.

We're also pleased that Henrich from Capey Tours added such a memorable touch to your Cape Town visit. His passion for the city, its hidden gems, and its cuisine shines through in every tour, and it's fantastic that you got to experience the best of Cape Town’s beauty, culture, and humour with him!

Your time at Hoyo Hoyo Safari Lodge sounds truly magical, and we're so happy you enjoyed the warm hospitality and thrilling wildlife encounters. It’s wonderful to hear that Pharence provided such an enriching safari experience and that the lodge’s staff made your stay in the bush even more special.

Thank you once again for the glowing recommendation and for highlighting all the special moments of your journey. We hope you’ll follow your own advice next time and stay even longer! It would be a joy to welcome you back to Africa for more unforgettable adventures.

Warm regards,
Lucy and The SALTY Travel Team

P.S. We’ll make sure to pass on your praise to Henrich, and Pharence – they’ll be thrilled to know they made your trip extraordinary!

Migle
Sweden | Aug 14 - Aug 23, 2024

Bobbie
Bobbie S.
Flagami, FL | Reviewed on Aug 24, 2024
Miglé was available any time we needed her. Most of the time we already had the information sent initially by her!
Her response time was almost immediate, how could you expect more.
When planning our trip, Miglé listened to our requests, this was evident as we traveled from place to place. We would rate our experience with KimKim, especially Migle with an A plus! Read more

Miglé was available any time we needed her. Most of the time we already had the information sent initially by her!
Her response time was almost immediate, how could you expect more.

When planning our trip, Miglé listened to our requests, this was evident as we traveled from place to place.

We would rate our experience with KimKim, especially Migle with an A plus!

Hotel Reviews
Hotel Royal
Gothenburg

Great service

Authenticity & Character
Old and stately
Location
Close to restaurants
Staff
Helped us with walking directions and suggestions of places to eat
Cleanliness & Comfort
Cabin in Dingle
Dingle

The cabin was rural and rustic. Clean, excellent location for our needs

Authenticity & Character
Location
Cleanliness & Comfort
Att I Kvadraturen
Oslo

It was challenging to navigate the check in/out technology. It was also difficult for taxi drivers to find the hotel. We would not recommend this hotel for older travelers, unless tech savvy and in good physical shape. It was difficult not having a person on site to help with questions. The space was excellent, especially for an extended stay.

Authenticity & Character
Location
Cleanliness & Comfort
Zander K Hotel
Bergen

Well staffed, upscale and terrific breakfast! The staff were knowledgeable, courteous and friendly.

Authenticity & Character
Location
Close to train station and taxi availability
Staff
Cleanliness & Comfort
Activity Reviews
Gothenburg Like a Local - Customized Private Tour
Gothenburg Like a Local - Customized Private Tour
Sweden

Kristina was very accommodating. She was knowledgeable and helped us see the highlights of Gothenburg

Quality of Experience
Guides, Drivers and Staff
Transport
Archipelago Brunch Cruise
Archipelago Brunch Cruise
Gothenburg

We were not able to attend because it was raining heavily and very foggy.

Free day in Hällevadsholm
Free day in Hällevadsholm
Hallevadsholm
Private Transfer
Private Transfer
Norway
Dinner Cruise on the Oslo Fjord
Dinner Cruise on the Oslo Fjord
Oslo

Beautiful sights in the harbor

Quality of Experience
Food
Guides, Drivers and Staff
Oslo Grand Tour with Fjord Cruise
Oslo Grand Tour with Fjord Cruise
Oslo

The fjord cruise was canceled because of boat problems. KimKim is working to get a refund for us

Quality of Experience
Guides, Drivers and Staff
City Sea Sauna in Bergen
City Sea Sauna in Bergen
Bergen

We did not participate in this experience, we canceled 24 hours before hand because one of our travelers became ill. KimKim is working to get us a refund

Norwegian Nature Unveiled — Bergen to Nærøyfjorden, Flåm & Stegastein Day Adventure
Norwegian Nature Unveiled — Bergen to Nærøyfjorden, Flåm & Stegastein Day Adventure
Bergen

A very long day, but everything we saw was amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Miglé Mikenaite

Taste of Finland
Finland | Aug 10 - Aug 18, 2024

J
Jennifer M.
Chicago, IL | Reviewed on Aug 24, 2024
Emerson was easy to work with while planning vacation. We had flexibility to do things on our own and meet with friends, yet also have tours and activities. Everything was perfectly planned. Hotels were beautiful and in perfect locations in he cities we visited. Pick up and drop offs were seamless. Tours were fun and informational with local tour guides. Read more

Emerson was easy to work with while planning vacation. We had flexibility to do things on our own and meet with friends, yet also have tours and activities. Everything was perfectly planned. Hotels were beautiful and in perfect locations in he cities we visited. Pick up and drop offs were seamless. Tours were fun and informational with local tour guides.

Hotel Reviews
Hotel Lilla Roberts
Helsinki

Wonderful breakfast, great location, clean with great character.

Authenticity & Character
Location
Short walk to many attractions.
Staff
Cleanliness & Comfort
Very clean and comfortable.
Solo Sokos Hotel Torni Tampere
Tampere

Cool hotel, clean, nice staff. Close to train station. Amazing bar on top floor to see sunset.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic Light Hotel
Rovaniemi

Great location. Clean hotel with character. Wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Taste of Helsinki & Tour of Suomenlinna
Taste of Helsinki & Tour of Suomenlinna
Helsinki

Great guides. Learned a lot about Finland.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike in the Archipelago Sea
Guided Hike in the Archipelago Sea
Helsinki

Great guide. Porkkalanniemi was beautiful area to hike. Traditional food was very good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sauna Tour
Sauna Tour
Tampere

Guides were so knowledgeable about saunas. Interesting to try the different saunas. The Yurt was our favorite.

Quality of Experience
Guides, Drivers and Staff
Transport
Short Arctic Wilderness Hike (Summer/Autumn)
Short Arctic Wilderness Hike (Summer/Autumn)
Rovaniemi

Great guide. Beautiful hiking area. Learned a lot about the plants and trees in Finland.

Quality of Experience
Guides, Drivers and Staff
Transport
Luxury Log Sauna and Finnish Dinner Experience
Luxury Log Sauna and Finnish Dinner Experience
Rovaniemi

Beautiful sauna and dining area. Food was amazing. Best salmon we had in Finland.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cultural e-fatbike Tour
Cultural e-fatbike Tour
Rovaniemi

Great guide. Bikes were easy to ride and a great way to see Rovaniemi. Ride up to Santa Claus Village was smooth and easy to get to with stops along the way to learn about Rovaniemi and Finland.

Quality of Experience
Guides, Drivers and Staff
Transport
River Cruise on an Eco Rubber Boat
River Cruise on an Eco Rubber Boat
Rovaniemi

Tour guide was so nice and kind. Nice relaxing ride along the river to a sand bar swimming area. Great traditional Finnish snack.

Quality of Experience
Guides, Drivers and Staff
Transport
Northern Lights Tour
Northern Lights Tour
Rovaniemi

Great guide. It was like storm chasing to find the northern lights. We were so excited that we found them! Pictures taken and sent to us very quickly are amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Sep 26, 2024

Thank you so much for your kind words! I'm thrilled to hear that you enjoyed your vacation and that everything went smoothly. It was a pleasure working with you to plan the perfect balance of relaxation, activities, and time with friends. I’m glad the hotels and tours met your expectations. I hope to assist you again in the future! Safe travels!

Anna Marié was amazing at planning the trip. ...
Botswana | Aug 14 - Aug 22, 2024

T
Thibault P.
Manhattan, NY | Reviewed on Aug 23, 2024

Anna Marié was amazing at planning the trip. Everything was smooth and well thought. I loved it. Special mention for Delta Camp team in Okavengo Delta. The whole team was so nice and welcoming making the experience unique and exceptional. Highly recommend this trip.
Thanks a lot!

Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Aug 26, 2024

Hi Thibault,

Thank you so much for the wonderful review! It was such a pleasure planning this trip with you. I am pleased to read that you loved it! These are exactly my thoughts after a visit to Delta & Chobe.

Thank you also for the great photos you shared with us. Hopefully, you will be back one day.

Warm greetings
Anna-marie

Travel Experience is Necessary. Not for Beginners.
Brazil | Jul 30 - Aug 14, 2024

WENDY
WENDY T.
France | Reviewed on Aug 23, 2024
Day 1: Arrival in Sāo Luis: The arrangements went smoothly until check-in to Hotel Luzeiros. The reservations were not paid and had to be billed to my companion's Visa until proof of payment was provided. This took longer than expected because the Hotel accounts office was closed leading to an e-mail trial and error. Not a great start. The problem was corrected eventually that evening. Day 2: Group transfer from São Luis to Barrierinhas. The transfer bus was one hour late, leading... Read more

Day 1: Arrival in Sāo Luis: The arrangements went smoothly until check-in to Hotel Luzeiros. The reservations were not paid and had to be billed to my companion's Visa until proof of payment was provided. This took longer than expected because the Hotel accounts office was closed leading to an e-mail trial and error. Not a great start. The problem was corrected eventually that evening.

Day 2: Group transfer from São Luis to Barrierinhas. The transfer bus was one hour late, leading to some anxious moments about being forgotten etc. The communication was minimal between KimKim and us, so we just had to wait and hope. When the transfer bus (about 20 passengers) finally arrived, the air conditioning broke down, leading to an unscheduled stop at the SL airport where an alternate vehicle could be arranged. About an hour delay, but the van arrived and we enjoyed a nice air conditioned ride to Barrierinhas. Wonderful couple of tour guides were patiently waiting for us to check in so they could take us to Lençoise MNP. It was an unbelievably beautiful experience - the guides knew the back dirt roads, leading to us enjoying the swimming/walking experience to ourselves. Nice guide walked us there and back, offering assistance to we elderly women. Pousada Boa Vista was lovely: clean, with one English speaking staff member who helped us immensely. We had to text KimKim Angela to give us the departure time for the tour the next day. This was an ongoing problem - we should not have always had to text for departure times. This is a standing complaint. Please always give departure times for tours. We should not have to always inquire!

Day 3 Preguicas River Tour

Absolutely disastrous. The company who is responsible for picking up passengers operates the tour boat as a transfer boat for passengers who have luggage and are heading to Atins. The boat operator was disorganized, did not bother to organize luggage to accommodate all passenger who were only there for the tour and did not take luggage.. The boat operator took a great interest in two pretty passengers, totally ignoring the rest of the passengers on the boat. We two (2) were left on the beach on the final stop without explanation from the boat operator except that he would return in an hour for us. Our reserved seats on the boat were occupied by two strangers who were picked up for the run Atins, down river. Absolutely unacceptable and this boat tour company should never be used again. Also pretty sure the boat operator took time to smoke a few reefers in between stops, but of course cannot prove that. Just felt unsafe all around.

Day 4 Barreirinhas to Parnaiba

Pousada Villa Parnaiba was probably the best accommodation that Parnaiba could offer, but the rooms were in need of a great deal of repair. The toilet shower was not operable. No restaurant was within a reasonable walking distance, so at great personal cost, food delivery was made to the hotel. The hamburger worked out to be about 120 Reals. The pool was a little dicey - very shallow with no discernible pool cleaning system observed, so no swimming was done there. The tour that was supposed to pick us up at the hotel was over an hour late. This meant that return from the river tour would be well after dark. Nothing to see when the river is dark, so there was no point in taking the tour. KimKim would not refund the cost of the tour, as they thought the tour was only 1/2 hour late. No point arguing. There was no refund given by KimKim.

Day 5 Parnaiba to Jericoacoara

The driver was wonderful but without English, it was difficult to understand the day's schedule. Long drive in the vehicle but enjoyed all the stops and runs along highway and beach. Very generous stops, and very nice lunch spot where the hammocks dip into the lake. Well organized, expert driver who ran us up sand dunes.

Day 6 Jericoacoara

The planned activity for the day was something that perhaps younger generation enjoy, but a hot dusty and bumpy buggy tour at high speeds around sand dunes was not really what either of us wanted to do. We cancelled immediately when we saw what we would be in for. We did request age appropriate activity and this did not fit the request at all. We were perfectly content to stay in Jeri for the day and sit at the beach. We were transferred the next day to another room because of a leaky toilet, without incident. We would like to give a shout out again to Leandro, our friend at the front desk for being an awesome host.

Day 8 Fortaleza

Transfer from Jeri to Fortaleza took 9 long hours. We were advised it would be a 4 hour transfer. No idea why it took so much longer, but were again treated to expert driving along beach and road. Hotel accommodation in Fortaleza was 5 star awesome. Right across from the beach. Great room and location.

Day 9 Fortaleza City Tour

We did not have the benefit of an English speaking guide, but we did hire a guide who showed us around beautiful Fortaleza; the opera house, and market. Unfortunately we cancelled the planned tour, and paid for a tour ourselves. We kept some local families happy with that double payment. Poor choice on our part, not KimKim's fault.

Day 11 Manaus City Tour

Beautiful hotel. 5 star. Unfortunately the car provided by the guide was not air conditioned and the temperature outside was 40 degrees. We did our best, but had to return to the hotel because of heat exhaustion. We missed touring the Indigenous People Museum, unfortunately.

Day 12-15 Ecopark Jungle Lodge

Grateful that we did not have to travel 3 hours up river, the Ecolodge was only an hour away via vehicle transfer and boat. Accommodation cabins were lovely. 3 meal a day food was always superb. Special presentation at the beach one night with amazing food and 5 star entertainment. It would appear that this was for the benefit of special guests at the lodge who we guessed reviewed and recommended accommodation on the Amazon. We got the benefit of ths special presentation - and enjoyed it thoroughly.

The transfer from Manous to Manous Airport did not show up at 9 a.m. or at all.
We took an Uber to the airport instead.

After the original accommodation was cancelled at Turtle Lodge, which was 3 hours further up river, the plane transfer would have been doable from EcoLodge - Manous - São Paulo. An extra night had to be spent in São Paulo because of timing with original accommodation arrangement. Unfortunate.

All in all, a well organized tour, but again, it was not acceptable that communication had to constantly be made with Angela to advise us about tour starting times every day.

Local specialist: Alfonso Ippolito

25th Anniversary Vacation
Morocco | Aug 5 - Aug 16, 2024

Patty
Patty J.
Troy, NY | Reviewed on Aug 23, 2024

Original Travel provided us with an amazing trip to Morocco! We felt that every aspect of our trip was thoughtfully and professionally organized. The tour guides were knowledgeable. The cities were full of pleasant surprises. The Sahara and Atlas mountains were breathtaking. Our driver, Samir, was great! Thank you for planning such a wonderful vacation for us, Said!

Local specialist: Saïd Nayt Addi
Saïd
Saïd Nayt Addi
Local specialist in Marrakech | Replied on Aug 24, 2024

Hi Patty,

Thank you so much for your kind words! I'm glad to hear that you had an amazing time in Morocco and that everything went smoothly. It was a pleasure planning your trip, and I’m so glad you enjoyed the experience, especially with Samir as your driver. Your feedback means a lot to us, and we’re delighted that you had such a memorable adventure. Looking forward to helping you plan your next journey!

Warm regards,
Said

What a trip!
Norway | Jul 15 - Jul 23, 2024

D
David F.
Centennial, CO | Reviewed on Aug 22, 2024
What a trip! The Kimkim group did a wonderful job planning our activities and customizing the trip for our interests. They were very responsive and highly communicative during the planning stage of the trip. We particularly enjoyed the time spent in the fjords on the Norway in a Nutshell section after we left Bergen. They were awesome! After seeing those fjords, I think the fjord boat ride from Bergen could have been skipped and spent the time enjoying Bergen. We loved the lodging in Flam!... Read more

What a trip! The Kimkim group did a wonderful job planning our activities and customizing the trip for our interests. They were very responsive and highly communicative during the planning stage of the trip. We particularly enjoyed the time spent in the fjords on the Norway in a Nutshell section after we left Bergen. They were awesome! After seeing those fjords, I think the fjord boat ride from Bergen could have been skipped and spent the time enjoying Bergen. We loved the lodging in Flam! Perfect for what we look for--quaint and with a beautiful view. We did a guided bike tour in Oslo that we arranged ourselves which I would recommend. Unfortunately, I had Covid in Oslo and spent most of 3 days in bed. Except for the initial problem with payment at the Bergen hotel that took about 1 1/2 hours or so to get straightened out (I believe that was the hotel’s mistake), all the arrangements worked very smoothly.
We’ve already recommended Kimkim to others and would use your services again for another trip in areas that you cover. Thank you

Activity Review
Norway in a Nutshell Tour
Norway in a Nutshell Tour
Norway

Absolutely loved the fjords! This was the highlight of the trip. All the transportation was planned well, the guides were knowledgeable and we were very lucky to have dry, pleasant weather.

Local specialist: Merée Ruzits

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