Kimkim Trip Reviews

4.8
Based on 16,542 ratings
Read 16,542 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Kimkim turned a dream into reality
South Africa | Jun 18 - Jun 26, 2024

Cristi
Cristi K.
Chicago, IL | Reviewed on Jul 03, 2024
I found kimkim by chance as I planned a trip to South Africa with my nephew. I am so glad I did — I cannot recommend kimkim enough and our local expert, Esther, was amazing. This was my first trip to Africa and though I have traveled widely in Europe and Asia, I needed a lens into South Africa and what was possible. The itinerary that Kagiso started and Esther perfected made for a the trip of a lifetime, and though that's a cliche, it's meant sincerely. Throughout the planning, the kimkim... Read more

I found kimkim by chance as I planned a trip to South Africa with my nephew. I am so glad I did — I cannot recommend kimkim enough and our local expert, Esther, was amazing. This was my first trip to Africa and though I have traveled widely in Europe and Asia, I needed a lens into South Africa and what was possible. The itinerary that Kagiso started and Esther perfected made for a the trip of a lifetime, and though that's a cliche, it's meant sincerely. Throughout the planning, the kimkim team was responsive and so helpful as we kept refining our itinerary. My nephew is going into the Air Force and we kept having to trim back on time to accommodate boot camp, and there was never any pushback. Just "here's how we can fix that." And though my hoped-for visit to Robben Island was canceled due to bad weather, Esther tried so hard to make that happen! On the trip, we got check-ins from Esther and our concierge Lucy and help each step of the way as things came up. And even after our trip ended, Esther indulged us by letting us send her photos while we were still over the moon about what we had just experienced. Specifically, I want to call out the itinerary which we could never have crafted on our own. Umkumbe Bush Lodge was a gem...small and perfect for us. And though I initially thought "Four days of safari! What!" that was the right amount of time. I would never have booked that correctly on my own or found Umkumbe. We started our trip in Cape Town and Esther wisely suggested we stay in Camps Bay...a perfect spot to launch our tours of the city. We then went to Umkumbe which was a safari oasis. And yes, we saw the famous Sabi Sands leopards. And Johannesburg was also magic. Esther sent us to the Mandela Foundation and the bike ride we took in Soweto was an unparalleled window into history. We are in awe of what we did and saw and that's truly a credit to kimkim and Esther.

Hotel Review
HYDE Hotel Rosebank

A beautiful and luxurious hotel...the perfect spot after safari. The staff was incredibly warm and helpful and the food at Proud Mary was delicious. The breakfast was amazing. And there's shopping nearby if you need to grab a few more souvenirs. HIGHLY RECOMMEND.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Jul 03, 2024

Wow Cristi, what an amazing review, thank you so much. We are so happy you and Dominic had a great time in South Africa. Hope to see you again some time!

We loved the trip! It was designed to be a fa...
Greece | Jun 15 - Jun 24, 2024

A
Amy A.
Austin, TX | Reviewed on Jul 03, 2024
We loved the trip! It was designed to be a fast paced trip to see as many archeological sites as possible and I do wish we had more down time but we were designing the trip around my daughter's specific interests. Mariliza was great and with only one exception we had wonderful experiences with everyone she set us up with. Had a difficult interaction with one staff member at The Editor Hotel on day 1 but it only highlighted how amazing everyone else was that we dealt with. We had several... Read more

We loved the trip! It was designed to be a fast paced trip to see as many archeological sites as possible and I do wish we had more down time but we were designing the trip around my daughter's specific interests. Mariliza was great and with only one exception we had wonderful experiences with everyone she set us up with. Had a difficult interaction with one staff member at The Editor Hotel on day 1 but it only highlighted how amazing everyone else was that we dealt with. We had several small changes in times on ferry rides and the like but Mariliza kept in contact with us and we had no issues.

Local specialist: Mariliza Chatzelli
Mariliza
Mariliza Chatzelli
Local specialist in Athens | Replied on Jul 04, 2024

Thank you Amy! I am delighted you had a wonderful time in Greece!
We would love to see you again! :)
Best regards,
Mariliza

Lovely accommodations and exciting excursions.
South Africa | Jun 20 - Jul 2, 2024

Shaun
Shaun L.
Minneapolis, MN | Reviewed on Jul 03, 2024
We used KimKim for this trip after a fabulous experience in Japan last year. We appreciated the ability to rely on local expertise in the first instance given a language barrier and this time given safety concerns and the opportunity to learn about more family-friendly opportunities and excursions. This trip definitely met expectations in the first regard. 1) The places that Stephanie booked were safe, clean, conveniently located, and had excellent staff and breakfasts. It seems that there... Read more

We used KimKim for this trip after a fabulous experience in Japan last year. We appreciated the ability to rely on local expertise in the first instance given a language barrier and this time given safety concerns and the opportunity to learn about more family-friendly opportunities and excursions. This trip definitely met expectations in the first regard. 1) The places that Stephanie booked were safe, clean, conveniently located, and had excellent staff and breakfasts. It seems that there was a misunderstanding and we had a mismatch in our accommodations in one location. 2) Our local guides in Joberg and Cape Town were fantastic. Capey Tours was the company we interfaced with and Emmanuel's personalized tour of Soweto and Hennrick's quirky tours of Cape Town were accessible, informative, and fun. 3) Unfortunately, we did have trouble accessing necessary details as our itinerary never updated on "my trip" or "my itinerary" so we were messaged the most up to date itinerary via PDF in KimKim's messaging system which unfortunately didn't allow us to click for important information like domestic flight information or detailed descriptions of excursions which may have allowed us to better set expectations. Thankfully, Stephanie's team was able to share the flight information via Whatsapp in time to accommodate. 4) Some details of our trip changed right before we were set to travel to accommodate local closures (restaurants and sites that were closed Sunday and Monday had to be moved to different days). Of course we understand this though we were surprised that this wasn't anticipated sooner given we'd messaged back and forth about specific days and orders before that. Unfortunately, this meant that some of the things we'd requested on specific dates (like a birthday dinner for our daughter) were scrambled. This also meant that some days were super packed. We're happy that in one instance, Stephanie could accommodate this feedback quickly and move an 8 hr tour from our first day in country to the next day so we had time to settle and adjust to jetlag.

Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Jul 22, 2024
Hi Shaun,
Thank you so much for your thoughtful and detailed review. I'm delighted to hear that your experience with us in South Africa met your expectations in many regards, just as it did in Japan. It's wonderful to know that the accommodations I booked were up to par and that you enjoyed the company of our local guides in Johannesburg and Cape Town. Emmanuel's and Hennrick's tours sound like they truly made your trip special with their personalized and engaging approach.
I sincerely... Read more

Hi Shaun,
Thank you so much for your thoughtful and detailed review. I'm delighted to hear that your experience with us in South Africa met your expectations in many regards, just as it did in Japan. It's wonderful to know that the accommodations I booked were up to par and that you enjoyed the company of our local guides in Johannesburg and Cape Town. Emmanuel's and Hennrick's tours sound like they truly made your trip special with their personalized and engaging approach.

I sincerely apologize for the inconvenience you experienced with accessing your updated itinerary. I understand how crucial it is to have all the necessary details at your fingertips, especially when traveling. I'm glad that I were able to provide the needed flight information via WhatsApp, but I will certainly look into improving the system to ensure this doesn't happen in the future.

Thank you for acknowledging my swift adjustment of the 8-hour tour to help you settle in better. I appreciate your feedback as it helps us improve our services. I look forward to planning more memorable trips for you and your family in the future.

Stephanie

Amandine helped us plan a lovely 3 days in Sw...
Switzerland | Jun 29 - Jul 2, 2024

Mary Pat
Mary Pat H.
Dallas, TX | Reviewed on Jul 03, 2024
Amandine helped us plan a lovely 3 days in Switzerland! Read more

Amandine helped us plan a lovely 3 days in Switzerland!

Activity Review
Folklore evening show - Fondue & Swiss Music /advance booking and payment on site only
Folklore evening show - Fondue & Swiss Music /advance booking and payment on site only
Lucerne

A very fun evening!

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jul 09, 2024

Thank you so much for taking time to write this kind review!
I hope you'll have fond memories of this getaway in Switzerland and that the wedding went very well :)
Thank you for your trust,
Amandine

First time using Kim Kim and it was so easy. ...
Portugal | Jun 20 - Jun 28, 2024

Tiffanie
Tiffanie T.
Flagami, FL | Reviewed on Jul 03, 2024
First time using Kim Kim and it was so easy. Helen and her team had quick replies and solutions to any questions that I may have had. we even last minute added another tour onto our itinerary and she messaged us back very quickly and made it happen. I will definitely be coming back and using Kim Kim for future explorations. Thank you Kim Kim for an amazing and memorable trip. Read more

First time using Kim Kim and it was so easy. Helen and her team had quick replies and solutions to any questions that I may have had. we even last minute added another tour onto our itinerary and she messaged us back very quickly and made it happen. I will definitely be coming back and using Kim Kim for future explorations. Thank you Kim Kim for an amazing and memorable trip.

Hotel Reviews
Lagos Avenida Hotel
Lagos

This hotel was clean, professional, and very modern. It was in a great location close to everything. The restaurant is amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Meliá Lisboa Aeroporto
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Évora Olive Hotel
Évora

The rooms were massive compared to other rooms that we stayed in Portugal. Very walkable and close to the city center. Staff was very nice and it was clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Privately Guided Visit of Évora
Privately Guided Visit of Évora
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Boat Excursion Inside Benagil Caves
Boat Excursion Inside Benagil Caves
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon Petiscos & Wine Tour
Lisbon Petiscos & Wine Tour
Lisbon
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Jul 05, 2024

Hi Tiffanie,
Thank you for your wonderful review. I am glad I was able to help you, both before and during your trip, it is my goal, to make the memories of your trip stay in your memory for a long time.

I look forward to helping you plan more amazing and exciting adventures in the future.
Warmest regards,
Helena

Beautiful Greece Trip
Greece | Jun 24 - Jul 2, 2024

R
Richard F.
Ashburn, VA | Reviewed on Jul 03, 2024
The trip could not have been more perfect. Tasos and the entire team really listened to what we wanted. He made recommendations and suggested revisions where appropriate based upon his knowledge. Their team was always easy to reach with any questions we had. I would definitely work with them again and will recommend them without hesitation Read more

The trip could not have been more perfect. Tasos and the entire team really listened to what we wanted. He made recommendations and suggested revisions where appropriate based upon his knowledge. Their team was always easy to reach with any questions we had. I would definitely work with them again and will recommend them without hesitation

Hotel Reviews
Cyano Suites
Naxos

Beautiful view, clean and comfortable suite, and incredible breakfast. Cyano Suites are very close to the harbor

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Above Blue Suites
Santorini

Spectacular view and a great staff. Beautiful clean suite. The balcony was very nice but a bit dated. Overall, and amazing location and a great choice. We would love to return

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Zillers Boutique Hotel
Athens

Beautiful and historic hotel with an amazing view of the Acropolis. Perfectly located to explore historic Athens. Small hotel with a great staff. The hotel felt very welcoming and the rooftop restaurant was perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Athenian Democracy tour
The Athenian Democracy tour
Athens

Tina was wonderful. She was not only extremely knowledgeable but has a real love of the history of Athens. She’s a perfect guide you through historic Athens

Quality of Experience
Guides, Drivers and Staff
Transport
We walked the tour. You need to be up for a long walk but I can’t imagine a better way to experience it
Dinner in Athens with Acropolis View
Dinner in Athens with Acropolis View
Athens
Quality of Experience
Food
Incredible dinner
Guides, Drivers and Staff
Very friendly staff
Local specialist: Tasos Mylonas

Memorable trip to Peru
Peru | Jun 17 - Jun 22, 2024

Peter
Peter D.
Austria | Reviewed on Jul 03, 2024

Excellent and very diverse trip to Peru for a family of five. Thanks to the excellent organization of Liz Karen we experienced the Amazonian jungle (Puero Maldonado) with an amazing guide (Moises) for 3 days. Next we flew to Cuzco for 4 days to experience firsthand the Sacred Valley, Machu Picchu, and Cuzco. There we had great guides - Oscar and Javier, who made the trips a real pleasure.

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Jul 03, 2024

Hi Peter,
Thank you so much for your review. I am so glad you enjoyed your time in Peru. It was a pleasure helping you with your Peru trip. We look forward to staying in touch for any future trips to Latam. Take care!
Liz.

First Trip to Scotland
Scotland | Jun 17 - Jun 26, 2024

Calli
Calli T.
Newburyport, MA | Reviewed on Jul 03, 2024
Emily and Romane planned a terrific trip for our family to beautiful Scotland. This was our first major family trip and we wanted it to be special. They delivered! The activities planned were exactly what we wanted. Highlights for us included making it for two nights on the incredible Isle of Skye at the Bracken Hide hotel. So magical! Cain was our local guide there and did a terrific job even in classic Scottish rain. Our days in Fort William were filled with outdoor adventures tailored to... Read more

Emily and Romane planned a terrific trip for our family to beautiful Scotland. This was our first major family trip and we wanted it to be special. They delivered! The activities planned were exactly what we wanted. Highlights for us included making it for two nights on the incredible Isle of Skye at the Bracken Hide hotel. So magical! Cain was our local guide there and did a terrific job even in classic Scottish rain. Our days in Fort William were filled with outdoor adventures tailored to each person.
We hope to go back very soon and can't thank Emily and Romane enough.

Hotel Reviews
The Bracken Hide
Portree

This place was stunning inside and out. Absolutely worth visiting. The staff was also incredibly warm and wonderful.

Authenticity & Character
You stay in your own little hut - like a Hobbit hole!
Location
Just outside of Portree, but about a 20 minute walk.
Staff
Cleanliness & Comfort
Eden Locke
Edinburgh

Modern and well appointed rooms with small kitchens. The beds were very comfortable and the cafe was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Corriegarth Hotel
Inverness

Good location in INverness, but older building. Be prepared to bring your luggage up a few flights of stairs. The neds are older and not very comfortable.

Authenticity & Character
If you like older buildings this might be for you.
Location
Staff
It was understaffed with just one over worked person to deal with everything.
Cleanliness & Comfort
The stove broke so no hot breakfast was offered. Beds are not comfortable.
Garrison Apartments
Fort William

Excellent space and amenities for a short or longer stay. Full kitchen and space for a family to spread out.

Authenticity & Character
Location
Gorgeous view of the river from the balcony!
Staff
Cleanliness & Comfort
Hotel Colessio
Stirling

Incredibly beautiful building. It looks like a museum from the outside.

Authenticity & Character
It has excellent rooms and a very nice bar.
Location
Right near everything in Stirling. Walk to the Castle and to shops and restaurants.
Staff
Very thoughful, friendly and helpful.
Cleanliness & Comfort
Apex City of Glasgow Hotel
Glasgow
Authenticity & Character
Location
Right on a central street making sight seeing easy.
Staff
Cleanliness & Comfort
Activity Reviews
Two hour cruise on the Canal and Loch - Loch Ness
Two hour cruise on the Canal and Loch - Loch Ness
Inverness

This was a relaxing fun way to see the Locke

Quality of Experience
Guides, Drivers and Staff
Funny and insiteful
Transport
Private guided tour with driver/guide in Skye
Private guided tour with driver/guide in Skye
Scotland

Cain was a wonderful driver. He was helpful in planning our day and was very kind as the day turned quite rainy. He helped us make the best of it!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Hike of Ben Nevis
Private Guided Hike of Ben Nevis
Scotland

Peter was a super experienced climber and wonderful guide. He climbs this mountain 3-4 times a week so he knows it well. He helped me with aprehensions I had as this was the first major hike I'd done since major ACL surgery. I could not have done it without his encouragement!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Kelpies
Visit the Kelpies
Scotland

This was a bucket list item for me on this trip and my whole family enjoyed it. You can spend about 45 minutes and these sculptures are an engineering marvel! What a treasure!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emily Reilly
Emily
Emily Reilly
Local specialist in Scotland / France | Replied on Jul 03, 2024

Hi Calli!

We are SO glad you enjoyed your time in Scotland. Thank you for this review and feedback - we agree the Bracken Hide cabins are so special and unique!

Thank you for the feedback on the Inverness hotel too, we have noted that.

So glad you made it to the top of Ben Nevis! It was a pleasure to work with you!

Best wishes,

Emily & Romane

KimKim’s Planning Made All the Difference!
Norway | Jun 14 - Jun 24, 2024

Beth
Beth H.
Parish, NY | Reviewed on Jul 03, 2024
Mar was delightful to work with as she helped me plan our Norway trip. She was responsive & attentive to my requests. The work Mar did ahead of our trip to help with route planning and instructions for finding our way were so helpful. She was even available once during the trip when we had a question about our route.
The fjords we visited were just spectacular and we loved spending time in the small towns Mar selected for us. Aurland was probably our favorite, including the RIB boat ride...
Read more

Mar was delightful to work with as she helped me plan our Norway trip. She was responsive & attentive to my requests. The work Mar did ahead of our trip to help with route planning and instructions for finding our way were so helpful. She was even available once during the trip when we had a question about our route.
The fjords we visited were just spectacular and we loved spending time in the small towns Mar selected for us. Aurland was probably our favorite, including the RIB boat ride in the fjord there. All of our rooms had great views —of the fjords and mountains, a pretty city view or a view of the harbor.
Fenne made the bookings for accommodations, experiences, transportation etc. and it was all taken care of perfectly.
I’m giving KimKim 5 stars for this trip, and I won’t hesitate to work with them again!

Hotel Review
Hotel Union
Geiranger

Wow! This hotel had everything in amenities and was a lovely place to stay. The room was clean and comfortable and the meals were delicious. Staff was friendly and helpful. Lovely place to stay In Geiranger.

Authenticity & Character
The antiques and furnishings around the hotel were interesting. Views are amazing.
Location
Quick walk or drive down to the village
Staff
Cleanliness & Comfort
Activity Reviews
The home of Edvard Grieg with Summer Concert
The home of Edvard Grieg with Summer Concert
Bergen

I was looking forward this concert and was not disappointed. The pianist for the week played masterfully and listening while taking in the the view out the front window of the concert hall was heavenly. The grounds are lovely. You can follow a pretty path through the woods down to the water; it’s very peaceful. Edvard Grieg’s home and the museum were full of interesting things.

Quality of Experience
Guides, Drivers and Staff
Transport
Summer/Autumn Fjord Safari on a RIB boat
Summer/Autumn Fjord Safari on a RIB boat
Flåm

Our guide and pilot, Eric, made this a great experience. Attentiveness to safety was impressive. Eric stopped at waterfalls and in front of small villages up on the mountain and shared interesting stories about the people/ locations. He also shared some Norwegian folklore about trolls that was amusing. He was super at his job and obviously enjoys the work. This was a fun excursion!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Jul 09, 2024

Dear Beth,
Thank you so much for your amazing feedback and kind words!
I'm truly delighted to hear that you had a fabulous time here and that the summer concert met your expectations!
Our team is thrilled to know that you'll be using KimKim for your future trips too! We would love to welcome you again - I'll be right here, and more than happy to assist you. It was truly a pleasure working with you!
Thanks once again for choosing us!
Warmest regards,
Mar & Fenne :)

Trip of a lifetime!
Ecuador | Jun 14 - Jun 25, 2024

Claudia
Claudia d.
Canada | Reviewed on Jul 03, 2024
Tamer was our overall trip coordinator and he was very attentive and responsive particularly given that he coordinated the trip from Quito.
Special mention to Darwin our guide for Los Tunales and to Hulio for our trek up to the Negra caldera.
Read more

Tamer was our overall trip coordinator and he was very attentive and responsive particularly given that he coordinated the trip from Quito.
Special mention to Darwin our guide for Los Tunales and to Hulio for our trek up to the Negra caldera.

Hotel Reviews
Hotel Solymar
Galápagos

Beautiful vista and very helpful staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albemarle
Puerto Villamil

Amazing beach for walking in the morning and the staff were very helpful (even walked us to a restaurant)!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno

We were on the top floor do a bit of extra exercise but it was a nice hotel and the view was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora

The tortoises’s were very memorable and the guide was very good. The food at the restaurant was excellent!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

Stunning vistas and sea animals. The snorkelling with the sea lions was such a special experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
History and Nature: Full Day to Floreana Island
History and Nature: Full Day to Floreana Island
Puerto Ayora

There was a delay in the arrival of our guide/driver which turned out to be due to an unexpected cancellation. There was limited communication and when we finally got on a boat we were still not sure if it was the right excursion. The trip over was with heavy seas so it was a challenging voyage. The sites were interesting but much of the content shared by the guide was already new.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

Great experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Ecuador

One of the highlights of our trip. Darwin was an amazing guide and even provided underwater photos to each of us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The boat driver was unbelievable navigating between the lava rocks so we could see the flora and fauna.
Hiking the Sierra Negra  Volcano
Hiking the Sierra Negra Volcano
Ecuador

Another great trip and Hulio was an excellent guide. Beautiful vistas and worth the 16 km. hike’

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kicker Rock: A Snorkeling Adventure
Kicker Rock: A Snorkeling Adventure
Isla San Cristóbal

The trip to the beach was beautiful. Unfortunately there was not a lot to see at Kicker Tock on this particular visit but it was still a great experience to snorkel around it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on Jul 03, 2024

Dear Claudia,
Many thanks for your review :) It really means a lot to me to learn how much you enjoyed this trip. I'll convey your positive comments to our guides, and we'll be looking forward to planning future adventures for you in the near future.
Yous,
Tamer

Wonderfully planned trip to Iceland! Eva was ...
Iceland | Jun 26 - Jul 2, 2024

Rachel
Rachel M.
Los Angeles, CA | Reviewed on Jul 03, 2024
Wonderfully planned trip to Iceland! Eva was very helpful during the planning process and also while on the trip. I made a last minute change on a tour and Eva was helpful in canceling the plans. Would recommend Iceland and Eva to everyone! Read more

Wonderfully planned trip to Iceland! Eva was very helpful during the planning process and also while on the trip. I made a last minute change on a tour and Eva was helpful in canceling the plans. Would recommend Iceland and Eva to everyone!

Hotel Reviews
Hótel Lækur
Hella

Yummy, homemade breakfast. Will need an eye mask with summer travel.

Authenticity & Character
Location
Very quiet
Staff
Cleanliness & Comfort
Need eye mask in summer even with shades.
Hótel Kría
Vík

Beautiful hotel! Restaurant is very nice as well.

Authenticity & Character
Location
Walkable to stores and activities
Staff
Cleanliness & Comfort
Fosshotel Glacier Lagoon
Hnappavellir

Very nice. Triple room was very spacious.

Authenticity & Character
Location
Good location near activities
Staff
Cleanliness & Comfort
Hot tub was a nice feature
Reykjavík Marina - Berjaya Iceland Hotels
Reykjavík

Unique hotel in convenient location

Authenticity & Character
Location
Close to marina
Staff
Cleanliness & Comfort
Activity Reviews
Whale Watching Ólafsvík
Whale Watching Ólafsvík
Snæfellsnes Peninsula

Too long for kids, very rough waters with uncomfortable seating

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Ice Cave- under the Volcano
Katla Ice Cave- under the Volcano
Iceland

Loved the private tour! Tour guide was very good and authentic. Ice cave was accessible for our 5 year old.

Quality of Experience
Guides, Drivers and Staff
Guide was awesome!
Transport
Local specialist: Eva Sigurðardóttir

Very detailed, tons of auxiliary restaurants,...
Italy | Jun 13 - Jun 26, 2024

B
Brandon W.
Ashburn, VA | Reviewed on Jul 03, 2024

Very detailed, tons of auxiliary restaurants, attractions, and points of interest suggested. Constant communication and help during the trip.

Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Jul 03, 2024

Hi Brandon, thank you so much for taking the time to write this review. I'm happy you had a great time in Italy and I hope to work with you and your family in the future for your next adventure! 🥰
Warm regards, Rita

Vy and Monika were amazing to work with. My g...
Indonesia | Jun 20 - Jun 29, 2024

L
Lisa G.
Bethesda, MD | Reviewed on Jul 02, 2024

Vy and Monika were amazing to work with. My group had a wonderful time and I really appreciate all of the time spent helping plan the itinerary, transportation, accommodations, etc. I will be using Kimkim again and again!

Local specialist: Vy Pham
Vy
Vy Pham
Local specialist in Vietnam | Replied on Jul 31, 2024

Hi Lisa,

Nice to talk with you again. I am happy that you enjoyed your trip with us, that is our aim when we deliver our service.

Yes, please you can contact me or my colleagues for your further trip to Indonesia or any Asia countries, I'd be happy to assist you for your trip plan.

Have a great day and see you again, Lisa!

Cheers from Bali,
Monika

Family Trip to Europe was a success!
France | Jun 17 - Jun 26, 2024

J
Jessica M.
Austin, TX | Reviewed on Jul 02, 2024

When we started planning our trip, we knew we wanted to visit two countries: France and Switzerland. Navigating between the two was too overwhelming to plan. There were four of us, including 4 kids, and everyone had different ideas about what they wanted to see. The tours and experiences we had through KimKim really took our trip to another level. Our rep, Mathilde, was so patient and kind. It was a fantastic experience!

Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Jul 03, 2024

Bonjour Jessica,
Merci beaucoup for your fantastic review! It was a real pleasure to organize your family trip to France and Switzerland and I'm so happy to read you had a great time. I hope you arrived home safely and with a lot of new memories in mind :)
I wish you all the best in your future travels,
Mathilde

We had the best trip!
Australia | Jun 17 - Jun 26, 2024

Claire
Claire W.
Newark, NJ | Reviewed on Jul 02, 2024
We had the best trip and are so grateful to Vicky for helping us plan our itinerary! From the start, Vicky was very communicative and responsive to our questions and concerns. She provided great advice along the way, especially as we decided between excursions and activities to add to our trip. We really enjoyed the excursions Vicky chose. There was a focus on choosing day trips with smaller groups of people, which meant we had a more personalized experience on our journeys. All of the... Read more

We had the best trip and are so grateful to Vicky for helping us plan our itinerary! From the start, Vicky was very communicative and responsive to our questions and concerns. She provided great advice along the way, especially as we decided between excursions and activities to add to our trip.

We really enjoyed the excursions Vicky chose. There was a focus on choosing day trips with smaller groups of people, which meant we had a more personalized experience on our journeys. All of the trips chosen for us were led by amazing guides who ensured we had great experiences.

All of our travel information was shared ahead of time and we had no problems at all in any airport or with any of our tour companies. Our only regret is not having more time to explore!

We would definitely recommend using KimKim to plan your vacation!

Hotel Review
Laneways by Ovolo
Melbourne

This hotel was great- it was a perfect landing pad for us. We were out and about most of the time, but we had a lot of space to ourselves and found ourselves right in the middle of a lot of great restaurants, coffee shops, and points of interest. The staff was so lovely.

Authenticity & Character
Location
It's central to so many great restaurants and destinations. Extremely easy to maneuver the city by foot.
Staff
Chris welcomed us in after our 14-hour flight and helped us check in early so we could settle in. When she found out it was our honeymoon trip, we came back to the room to a complimentary bottle of champagne and some candies! Everybody was so lovely and we really appreciated how much they cared for us.
Cleanliness & Comfort
Activity Review
Great Ocean Road Scenic Tour
Great Ocean Road Scenic Tour
Melbourne

We really appreciated the small group size for this trip. We felt our guide was really knowledgeable about the area and we were given a good amount of time to visit each location. Along the way, we saw kangaroos from afar and also spotted some koalas in various areas! It was really exciting to see and a really nice day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jul 02, 2024

Thank you so much Claire and Joel, it was such a pleasure helping you create your perfect Honeymoon, and I am so pleased everything went to plan and that you are hoping to return one day :-)
Thank you again for your booking, Take Care and All the Best
Vicky

It was a great memorable trip to Italy. Fabio...
Italy | Jun 22 - Jul 1, 2024

V
Viviane N.
Brookline, MA | Reviewed on Jul 02, 2024

It was a great memorable trip to Italy. Fabio managed our booking and helped organize the trip. He was available throughout the trip and kept us updated. Thank you Fabio! The guides were prompt and knowledgeable. The transportation from Rome to Napoli to Sorrento was seamless. The food tour with Mauricio was perfect. Cooking with Anna in Sorrento was a great experience. Looking forward to try the home made pasta with lemon sauce at home. The hotels especially Lorelei in Sorrento was amazing. Great views of sunrise and sunset everyday! We look forward to visit again!

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Jul 03, 2024
Bujongiorno Viviane, Thank you so much for your wonderful review! I’m delighted to hear that you had a memorable trip to Italy and that everything went smoothly. It was truly a pleasure to assist you and your family throughout your journey. I’m glad you found the guides knowledgeable and the transportation seamless. It’s great to hear you enjoyed the food tour with Mauricio and the cooking class with Anna in Sorrento. I hope your homemade pasta with lemon sauce turns out perfectly! 🙂 I... Read more

Bujongiorno Viviane,

Thank you so much for your wonderful review! I’m delighted to hear that you had a memorable trip to Italy and that everything went smoothly. It was truly a pleasure to assist you and your family throughout your journey.

I’m glad you found the guides knowledgeable and the transportation seamless. It’s great to hear you enjoyed the food tour with Mauricio and the cooking class with Anna in Sorrento. I hope your homemade pasta with lemon sauce turns out perfectly! 🙂

I look forward to welcoming you and your family back to Italy in the future, and wish you all the best!

Arrivederci,
Fabio

The Perfect Plan in Iceland Thanks to Hanna
Iceland | Jun 18 - Jun 25, 2024

Kate
Kate V.
San Jose, CA | Reviewed on Jul 02, 2024
From the start Hanna did an amazing job listening to the specific things we wanted from our trip to Iceland and delivering a variety of amazing activities that hit everything on our bucket list. During the planning Hanna had a quick response time and offered lots of options to choose from. Everything was a breeze - from picking up the rental car, to navigating the driving, to finding places to eat. Each days plan had easy to follow. All of our accommodations were clean and comfortable with... Read more

From the start Hanna did an amazing job listening to the specific things we wanted from our trip to Iceland and delivering a variety of amazing activities that hit everything on our bucket list. During the planning Hanna had a quick response time and offered lots of options to choose from. Everything was a breeze - from picking up the rental car, to navigating the driving, to finding places to eat. Each days plan had easy to follow. All of our accommodations were clean and comfortable with helpful staff and plentiful breakfast spreads.
Our flight was delayed on the way there causing us to miss our booking at the Blue Lagoon. I was able to let Hanna know via email but figured that we would just have to lose our money. We were completely surprised to find out that Hanna was able to rebook us. I really appreciate her efforts to make sure we didn't miss out.
I think it's important to note that as a Mom traveling with her daughter, I felt safe the entire time. Not only does KimKim provide a local contact and numbers in case of an emergency, but all of the places and hotels that Hanna booked for us were in easy to get to locations with friendly staff and were within walking distance of local spots.

Activity Reviews
Horse Riding
Iceland

Eldhestar is definitely a busy place. But I have to say they are very organized and everyone gets where they need to be. It was raining on the day we went but they provide you will full rain gear and boots which was great. We didn't have to worry about our stuff getting dirty or wet. The team pairs you with a horse based on your experience. The main guide was stern but I think you have to be to keep a group of mostly novice riders safe. Mid way through the ride the guides check on how everyone is doing and offer riding tips which was nice. We did the very basic Siggi tour which was great for the first time being on a horse in a very long time. Basic doesn't mean boring- right away we rode the horses through a small river which was very exciting! At the end I definitely wanted to go riding again- which to me is a sign of a good experience.

Quality of Experience
Guides, Drivers and Staff
Stern, but attentive which is exactly what you what in a horse riding guide. We also had a very nice woman from Sweden who was the guide at the back of the group. Mid way she rode up next to everyone and checked on each person individually to make sure they were comfortable and having a good time.
Puffin watching tour at the Ingolfshofdi cape
Puffin watching tour at the Ingolfshofdi cape
Iceland

LOVED this experience! The ride out to the cape is very dramatic over the black sand in an open air tractor. Our guide Matthias was excellent providing interesting history of the area and about the wildlife. We still laugh about his safety tip he shared (which he attributes to his brother) - "if you face plant your face should still land on the cliff, if not your too close" ; ) Excellent advice! You could tell that he cared about his family's connection to the cape.

Quality of Experience
The drive out and walk up the black sand of the cape is unforgettable. The puffins are amazing to see that close up and you get two different views from the front and back of the cape.
Guides, Drivers and Staff
Loved our guide! Very knowledgeable and funny. Kept our interest the whole time.
Transport
The drive out and back from the cape is very dramatic. Our guide was very thoughtful and took care not to go too fast.
Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Jul 03, 2024

Thank you for such a detailed and wonderful review, Kate and Nora!
It was interesting and fun for me working with your request and finding all these knitting experiences and shops! And I feel happy that you enjoyed your trip!
All the best, Hanna

Our trip was beyond amazing! Adam was so hel...
Iceland | Jun 22 - Jun 29, 2024

Lisa
Lisa S.
Denver, CO | Reviewed on Jul 02, 2024
Our trip was beyond amazing! Adam was so helpful in listening to our ideas and things we wanted to do while in Iceland and made it all happen! We don’t always feel the need to do all the most popular places and wanted some “off the beaten path” ideas. Adam provided a great mix of both! We loved our journey and stay to and on the Westman Islands! We did alittle hiking, learned about the island, saw puffins, the Belugas (Little White and Little Grey!), and had amazing dinner. Our Zodiak... Read more

Our trip was beyond amazing! Adam was so helpful in listening to our ideas and things we wanted to do while in Iceland and made it all happen! We don’t always feel the need to do all the most popular places and wanted some “off the beaten path” ideas. Adam provided a great mix of both! We loved our journey and stay to and on the Westman Islands! We did alittle hiking, learned about the island, saw puffins, the Belugas (Little White and Little Grey!), and had amazing dinner. Our Zodiak excursion got us “up close & personal” with the icebergs, glacier, and a lazy harbor seal! :).
We also loved our journey to Katla Ice cave, glacier, black desert sands and met an Arctic fox named Frosty! We even happened to run into one of our Katla guide a cpl days later in a different town. Our horseback riding tour within the Golden Circle was also memorable! It was just us. So personal; just us and our guide. They have such a wonderful place with beautiful horses and scenery! All our guides on our excursions were so friendly and provided wonderful experiences! I cannot say enough good things about this trip! Each day was planned but provided many other options along with accurate and specific driving directions for each stop and links with the optional stops as well. Took off so much of the stress of trying to figure distances and time needed for the days’ travels. I would highly recommend Adam and KimKim and would use them again to other places that would require help in the planning. Thanks again Adam and KimKim!

Hotel Reviews
Hotel Hamar
Borgarnes

Great place! Close to town! They had an big event there when we checked in and ended up upgrading our room to an separate individual suite!

Authenticity & Character
Location
Close to town
Staff
Cleanliness & Comfort
Hótel Vestmannaeyjar
Vestmannaeyjar

This was probably the most quiet hotel we have ever stayed at!! Super close to everything and amazing restaurant Gött Super Quiet!!

Authenticity & Character
Location
Close to everything!! And unbelievably quiet!!
Staff
Cleanliness & Comfort
The room was so hot 🥵 and yes we had the heat turned off
Stracta Apartments Orustustaðir
Kirkjubæjarklaustur

Very nice clean, and quiet place. Pretty far off the main road. Could use an upgrade to some of the furniture. Didn’t trust the bench to even hold our suitcase. Had all the amenities to cook and fix our own meals.

Authenticity & Character
Location
Very far off the main road
Hotel Örk
Hveragerði

This was a very nice hotel and restaurant. It is a Grest Location!! Amd a very nice town. It is centrally located and not too far of a drive for most all major attractions. It is close to Reykjavik; within the Golden Circle, and not too long of a drive to the glaciers, volcano, and waterfalls.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hvammsvik Hot Springs
Iceland

Super nice “Off the Beaten Path” hot spring! Short drive from Reykjavik. Close to other amazing places waterfalls and hot springs.

Quality of Experience
Guides, Drivers and Staff
Transport
Jokulsarlon glacier lagoon zodiac boat tour
Iceland

The boat ride was amazing! Up close and personal with the icebergs, glacier and a lazy harbor seal! They were up front about the wind and assured our safety. Our guide Teddy was fun friendly and experienced

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Ice Cave Tour
Iceland

This was an amazing tour and Martin ( our guide) was fantastic. The area in and around the glacier and ice cave were spectacular! He even brought a some Brennivin chilled with glacier ice with his to share a toast on this magnificent site!

Quality of Experience
Guides, Drivers and Staff
Martin was awesome!
Transport
Horse riding tour
Horse riding tour
Iceland

Our young lady as our guide was so kind, fun, and thoughtful! We had great conversations ; she showed us such beautiful scenery; and her amazing horses!! This tour ended up being only my husband and I and our guide. She was flexible and gave us options on our ride and pace

Quality of Experience
Guides, Drivers and Staff
So kind and friendly
Transport
The horses were AMAZING!! Beautiful!!
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Jul 02, 2024

Nothing gives as much motivation to keep working as reading such reviews! Thank you, Lisa!

Birthday Trip to Portugal with Girlfriends
Portugal | Jun 19 - Jun 28, 2024

Lisa
Lisa C.
Chester, PA | Reviewed on Jul 02, 2024
We had a wonderful, stress free trip to Portugal thanks to the KimKim team and Marisa and her team from Across Portugal! It was a birthday trip for 3 of us who have been friends for 35 years. All the details had been worked out, all we needed to do was to get our flight to Lisbon.
Marisa was in communication with us long before our trip with details and a potential itinerary. We had mentioned we would like 4 star hotels, a cooking class at a farm with beautiful ocean views, a walking...
Read more

We had a wonderful, stress free trip to Portugal thanks to the KimKim team and Marisa and her team from Across Portugal! It was a birthday trip for 3 of us who have been friends for 35 years. All the details had been worked out, all we needed to do was to get our flight to Lisbon.
Marisa was in communication with us long before our trip with details and a potential itinerary. We had mentioned we would like 4 star hotels, a cooking class at a farm with beautiful ocean views, a walking tour with tastings of Lisbon, with guide Anna who was so knowledgeable about the history of Lisbon/ Portugal, plus she was fun to be with! (We had our own private tour).
She arranged all of that! Our hotels were beautiful! Especially the Vilagale, Lagos and the Miragem in Cascais was simply breathtaking. All our hotels were within walking distance of local restaurants and shopping. She even arranged a boat ride for us in the grottos with breathtaking views of the rock formations. All of our transfers were arranged, including a pick up from the airport. All our drivers were excellent, especially Carlos, whom we had twice.
We were able to communicate through What’s App anytime and always got a quick response.
We would definitely use KimKim again and give everyone 5 stars! Thank you for providing us with a memorable Portuguese vacation!
We chose KimKim because we wanted to do our own thing without going with a tour group. It worked out perfect for us!
Thank you, thank you, thank you!

Activity Reviews
Lisbon Walking Tour + Delicious Portuguese Flavours
Lisbon Walking Tour + Delicious Portuguese Flavours
Lisbon

Anna was the perfect tour guide! She was very knowledgeable about the history and we walked all over Lisbon. We ended with some wine tasting and local tastes of the area. Thank you Anna! It was fun meeting you!

Quality of Experience
Guides, Drivers and Staff
All excellent- especially Carlos!
Transport
The black metris vans were especially comfortable to travel in!
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Lisbon

This was a very fun way to travel to Belém and see all the beautiful sights! A bit bumpy at times with the streets but still fun! Loved the warm custard!

Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Sintra is a town not to be missed! Our driver was very good and made sure we saw everything!

Quality of Experience
Guides, Drivers and Staff
Transport
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

Blue Fleet took us on our boat ride to see the grottos. It lasted about an hour and the views were amazing! The water color and rock formations were unbelievably stunning! Marta was our captain and did a wonderful job!

Quality of Experience
Guides, Drivers and Staff
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

We had a wonderful experience with the Fado music/dinner. 2 different singers, but the same 2 guitar players. They were excellent! The meal was good, but I have had better beef. I think the fish is the food to order on the menu there. The wine and entertainment made up for it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Embark on a Flavorful Cooking Class with a Meal at the Farm
Embark on a Flavorful Cooking Class with a Meal at the Farm
Portugal

Loved this class! It was a bit of a drive from Lagos, but again with our excellent driver, it was not a problem. The host was very nice and took us on a tour of her farm/gardens. Then we went to the separate kitchen and had a cooking lesson where we could prepare our meal. After that, we went to a covered patio and had a fantastic meal that we prepared! The view was amazing! Great to meet other people from Ireland and other parts of the. US.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Jul 03, 2024

Hello Lisa,

Thank you so much once again for your amazing feedback :)
I am truly happy to know that you had a special time in Portugal - your pictures are wonderful!!
It was great to have you, Jeannette & Sylvia traveling with us!

Obrigado,
Your Friend in Portugal - Marisa

Very easy planning and booking process on kim...
Egypt | Jun 24 - Jul 1, 2024

G
Ghadi H.
Los Angeles, CA | Reviewed on Jul 02, 2024

Very easy planning and booking process on kimkim... Everything happens through messaging which provides history but also an opportunity to respond whenever we have time. Planning recap and comments are useful features in the planning stages. I will use this service again!

Local specialist: Habiba Mohamed
Habiba
Habiba Mohamed
Local specialist in Egypt | Replied on Jul 08, 2024

Hello ghadi,
Thanks for your feedback. I am very happy that you enjoyed your trip with us, we will be waiting for you to come again to Egypt to make it more special for you.
It was a pleasure helping you plan your trip.
Best Regards,
Habiba

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