Kimkim Trip Reviews

4.8
Based on 18,380 ratings
Read 18,380 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Clothilde provided a very good itinerary base...
France | Oct 12 - Oct 26, 2024

Dennis
Dennis L.
Charlotte, NC | Reviewed on Nov 01, 2024
Clothilde provided a very good itinerary based on our input for a foodie culture tour of Spain and France. Great balance of activities including biking, cooking, tours and activities balanced with free time etc. Good selection of hotels based on budget feedback Amazing tour guides and scheduled rides At times I didn't feel like she had intimate knowledge of the experience scheduled. The river cruise on the Seine was a herd and the ticket process failed - it was listed as a small... Read more

Clothilde provided a very good itinerary based on our input for a foodie culture tour of Spain and France. Great balance of activities including biking, cooking, tours and activities balanced with free time etc.

Good selection of hotels based on budget feedback

Amazing tour guides and scheduled rides

At times I didn't feel like she had intimate knowledge of the experience scheduled. The river cruise on the Seine was a herd and the ticket process failed - it was listed as a small tour - 500 people is not small

Hotel Reviews
Hôtel Villa Romantic & SPA
PARIS

Room was very good - hallways a bit narrow and dark Spa - steam room and sauna and small gym nice bonus location good Problem with room keys - wouldn't give us two keys on check-in- had to manage key inventory - keys didn't;t work several times - Front desk staff ok

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Burdigala by Inwood Hotels
33000

Room great - plenty of space near bar and lobby for private gathering Concierge - fantastic Location great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Barcelo Sants Hotel
Barcelona

Pretty centrally located over central train station - which created some strange and congestion around the hotel Very nice breakfast Room was efficient but not luxury Hotel staff very helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Medieval Paris - St Chapelle, Notre Dame & Conciergerie
Medieval Paris - St Chapelle, Notre Dame & Conciergerie
Paris

The tour guide was amazing - we weren't sure what to expect on this tour since Notre Dame was not open yet He customized it a bit and gave us great perspective of the beginnings of Paris and the Latin Quarter A very nice tour of the Church and Concierge

Quality of Experience
Guides, Drivers and Staff
Transport
Seine Cruise with Commentary
Seine Cruise with Commentary
Paris

Expected a small tour experience - per our itinerary on Kim Kim 500 people scrambling for best seats not a pleasurable experience We spent over an hour trying to get tickets and directions to correct pier - this is a Kim Kim error - We shouldn't have had to experience such a bad experience to get our tickets - the ticket office gave us tickets out of piety since our confirmation was for an expired previous year dinner cruise - so much confusion and anxiety Once we were situated - we enjoyed the river cruise at night -

Quality of Experience
Guides, Drivers and Staff
Transport
Eiffel Tower Summit Ticket
Eiffel Tower Summit Ticket
Paris

As expected - this was a heavy tourist experience - guide just dropped us off at expedited entrance and left without much guidance - not much expected

Quality of Experience
Guides, Drivers and Staff
Transport
Louvre Late Opening Private tour
Louvre Late Opening Private tour
Paris

Tour guide was amazing - very knowledgeable customized tour to our interests in greek and renaissance eras Early closing rushed us at the end - caught tour guide off guard a bit - but still got most of interesting items reviewed

Quality of Experience
Guides, Drivers and Staff
Transport
French cooking class with market visit
French cooking class with market visit
Paris

This was a truly amazing experience in the home of the chef Marthe - we made duck, salad and chocolate desert that were just amazing - she took us to the market and pointed out vendors where we bought items of high quality and low cost She is a reference openly for future questions and receipes Amazing experience

Quality of Experience
Not enough stars to give Marthe a high five rating
Guides, Drivers and Staff
Transport
Bike & Brunch: The Best of Versailles !
Bike & Brunch: The Best of Versailles !
France

Tour guide amazing - she guided us through travel logistics, e-biking in a heavy tourist area - kept us on schedule

Quality of Experience
Guides, Drivers and Staff
Transport
Full day E-Bike guided Tour, Saint-Emilion Vineyards (with lunch)
Full day E-Bike guided Tour, Saint-Emilion Vineyards (with lunch)
France

Same tour guide with local experience and expert knowledge of wine Simply an amazing experience e-biking in the Saint-Emilon area Great lunch and wine Simply a great experience !!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Tour in the Medoc Wine tour
Afternoon Tour in the Medoc Wine tour
Bordeaux

We had the same tour guide for our wine tours and Archanon Sand dune visit - he is a local and the best tour guide ever experienced

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day tour to Dune du Pilat & Arcachon
Half Day tour to Dune du Pilat & Arcachon
France

Our tour guide was amazing - the visit to the largest sand dune was amazing - our tour guide gave great local insights - stories and recommendations where we could experience the best oysters ever back in Bordeaux

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting & Aperitive Cruise in Bordeaux
Wine Tasting & Aperitive Cruise in Bordeaux
Bordeaux

cruise was fine on a rainy night - very few customers - staff conversed mainly with French visitors - not English speaking Appetizers and wine - mediocre Reception in the rain was confusing - waiting for another staff member to show up before we could board the cruise

Quality of Experience
Guides, Drivers and Staff
Transport
Local Market Visit & Cooking Class
Local Market Visit & Cooking Class
Barcelona

Food market visit and Paella cooking with veggies and desert was amazing

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Gràcia Food Tour
Gràcia Food Tour
Barcelona

Our tour guide tried his hardest to get us into his favorite tapas bars - we couldn't get into the very good ones - we ended up doing way too much walking Being a Monday - seems some of the tapas bars were closed and the good ones too crowded to get into

Quality of Experience
getting into the best tapas bars - the ones we got into were very unimpressive
Guides, Drivers and Staff
Tour guide tried very hard !! but we got worn our trying - can't reserve a tapas bas
Transport
way too much walking trying to find a good tapas bar
Sagrada Familia Private Tour
Sagrada Familia Private Tour
Barcelona

Our tour guide was amazing - very knowledgeable - pointed out items not well known to casual observer

Quality of Experience
Guides, Drivers and Staff
Transport
Sailing Trip with Winery Visit & Tasting
Sailing Trip with Winery Visit & Tasting
Barcelona

very nice sailing to the winery - long enough to experience sailing on a perfect day

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Nov 07, 2024
Dear Dennis, I hope this message finds you well. First of all, I want to sincerely thank you for taking the time to provide such detailed feedback about the tours and dwellings you and your travel companions experienced during your trip. I truly appreciate the effort you put into sharing both the positive aspects and areas for improvement. It warms my heart to hear the compliments you shared — I’m so glad you enjoyed the experience overall, and it’s always a pleasure to know that our... Read more

Dear Dennis,

I hope this message finds you well. First of all, I want to sincerely thank you for taking the time to provide such detailed feedback about the tours and dwellings you and your travel companions experienced during your trip. I truly appreciate the effort you put into sharing both the positive aspects and areas for improvement.

It warms my heart to hear the compliments you shared — I’m so glad you enjoyed the experience overall, and it’s always a pleasure to know that our efforts have made a positive impact. Your kind words mean a lot to me!

As for the points you raised about the areas where we can improve, I want you to know that I’m taking careful note of your observations. Your feedback is invaluable, and it will help me to continue refining and improving my services moving forward. I’ll also be sure to share your thoughts with my partners so that they can reflect on what went well and make the necessary adjustments where needed.

Once again, thank you for your thoughtful insights and for being so generous with your feedback.
Wishing you all the best,
Warm regards,
Clothilde

Obrigada from Catherine and Dana
Portugal | Oct 19 - Oct 25, 2024

D
Dana D.
Ashburn, VA | Reviewed on Nov 01, 2024

Excellent help from Joao and fabulous tour guides.
I might suggest two days in Douro Valley and more interpretation in that area as well as Óbidos, but otherwise great!
Thank you!

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Nov 01, 2024

Thanks for the feedback Dana. Hope to see everyone back one day :)

The trip was truly incredible and beyond our ...
Peru | Sep 7 - Sep 25, 2024

Mark
Mark D.
Kansas City, MO | Reviewed on Nov 01, 2024
The trip was truly incredible and beyond our expectations, to be honest. We spent roughly 13 days traveling between Lima, the Amazon, the Sacred Valley, Machu Picchu, and Cusco. Next, we headed to Argentina for 6 days where we fell in love with Buenos Aires during our time there and at a Gaucho ranch in addition to a stunning 2 days at Iguazu Falls where we even wnet to Brazil for the day! Kristy from Kim Kim was a fantastic help throughout the booking and trip process; her knowledge was... Read more

The trip was truly incredible and beyond our expectations, to be honest. We spent roughly 13 days traveling between Lima, the Amazon, the Sacred Valley, Machu Picchu, and Cusco. Next, we headed to Argentina for 6 days where we fell in love with Buenos Aires during our time there and at a Gaucho ranch in addition to a stunning 2 days at Iguazu Falls where we even wnet to Brazil for the day!

Kristy from Kim Kim was a fantastic help throughout the booking and trip process; her knowledge was key to ensuring the trip exactly met our expectations, and it didn't disappoint. She was even available throughout the trip for any issues or questions we had and provided some brilliant insider knowledge on food, trips, and recommendations she knew we would like!

All the elements worked seamlessly from travel to flights and hotels, so we didn’t have to worry or think about anything, to be honest—it was very slick. Finally, a special thank you to our guides, with whom we spent some unforgettable times: Henry in the Amazon, Frank in the Sacred Valley and Machu Picchu, Feddy at Iguazu Falls, and Rosa in Buenos Aires. All of you really made the trip special and one we will never forget!

Planning is now underway for a return to South America next year! :)

Hotel Reviews
El Mapi by Inkaterra
Cusco

Right in the center of town, great location, and just 1 minute from the train station. It’s okay for a night with a view if you’re there to see Machu Picchu, but the rooms could use some better ventilation plus quite noisy. The staff were helpful, and oxygen is available quickly if the altitude gets to you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Loi Suites Iguazú Hotel
Puerto Iguazú

Jungle hotel where you are right in it, with bouncing bridges that connect the buildings (fun)! There’s a great adults' pool overlooking the river (perfect for a few sundowners). We found it to be the perfect laid-back hotel for exploring Iguazu.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Lima Miraflores
Miraflores, Lima

Perfect city hotel right on the Pacific Ocean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palacio del Inka Cusco
Cusco

Stunning hotel in the center of Cusco just beautiful! Make sure you look out for the baby alpaca in the courtyard; he loves carrots! :) We loved the spa and water therapy as well; it’s a must after a long day or if you need some R&R.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Inkaterra Reserva Amazonica
Puerto Maldonado

What a 3 days in the Amazon! Just incredible. Our guide Henry was a fountain of knowledge throughout. What a location, too! The food was great, and the stunning main house where you eat is beautiful. The only thing needed was some pillows for the chairs at the tables; it would make dining much more comfortable. ;)

Authenticity & Character
Location
Staff
All were brilliant, but special thanks to our guide Henry. His passion, knowledge, and jokes really made the excursions and adventures even more unique.
Cleanliness & Comfort
Las Qolqas EcoResort Ollantaytambo
Ollantaytambo

Beautiful! We could have stayed here for weeks; it was very peaceful in beautiful surroundings. The food and spa next to the river were also just perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Be Jardin Escondido by Coppola
Buenos Aires

What a place! The staff and the hotel were 10/10 in every way. It really is a beautiful small boutique hotel (with 4 rooms) in a brilliant Buenos Aires neighborhood.

Authenticity & Character
Location
Staff
Such a big thank you, as everyone was so nice and really made the stay very special. :)
Cleanliness & Comfort
Activity Review
Lima Food Tour - (PM Tour)
Lima Food Tour - (PM Tour)
Peru
Quality of Experience
Food
v v tasty and fantatsic to go to 4 different places and explore the city!
Guides, Drivers and Staff
Transport
really good
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Nov 04, 2024

Hi Mark,

Thank you so much for taking the time to review your trip for us. I am so happy to hear you had such a wonderful trip. Thank you for trusting me with the planning! I'd be happy to help again with any future trips to South America. Take care! :)

Best,
Kristy

It was a fantastic trip.
Iceland | Oct 20 - Oct 25, 2024

Mike
Mike R.
Boston, MA | Reviewed on Nov 01, 2024

It was a fantastic trip. Snorkeling in Silfra was amazing. The itinerary was very good, lodging, food, all great.

Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Nov 08, 2024

Hi Mike, thank you for your feedback! I am glad you had a fantastic trip to Iceland!
Wishing you wonderful future travels,
Hanna

We had a wonderful trip to Amboise, Bordeaux ...
France | Oct 21 - Oct 30, 2024

B
Barbara N.
Newark, NJ | Reviewed on Nov 01, 2024
We had a wonderful trip to Amboise, Bordeaux and Paris. It was a perfect mix of small town, mid-sized city and big city. Booking through Kimkim made all our travel so easy and allowed us to focus on enjoying ourselves rather than figuring everything out each day. Our specialist Amadine was incredibly helpful when we needed assistance negotiating an unexpected situation (totally an individual issue/not related to France). We appreciated her regular communication as well as from Margaux. I... Read more

We had a wonderful trip to Amboise, Bordeaux and Paris. It was a perfect mix of small town, mid-sized city and big city. Booking through Kimkim made all our travel so easy and allowed us to focus on enjoying ourselves rather than figuring everything out each day. Our specialist Amadine was incredibly helpful when we needed assistance negotiating an unexpected situation (totally an individual issue/not related to France). We appreciated her regular communication as well as from Margaux. I have already recommended kimkim to a number of my friends.

Hotel Reviews
Marty Hotel Bordeaux, Tapestry Collection by Hilton
Bordeaux

This hotel is about a 15-20 minute walk to the main part of Bordeaux (restaurants/shopping). The layout of the hotel is a bit unique. We had to go up an elevator then outside then into another building and up a set of stairs to get to our room. However room was nice, breakfast was good with ann extensive selection and the staff were all very kind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Le Clos d'Amboise
Amboise

Beautiful hotel in a great location with a lovely garden. Note: our room was in a building slightly apart from main hotel building on the second floor with no elevator. The room was nice and quiet. Breakfast was delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Nov 06, 2024

Bonjour! Thank you so much for your lovely feedback, Barbara.

The beginning of this trip was such an adventure, but the following days were peaceful hopefully!
Thank you for trusting Kimkim and us too.

It was a great pleasure to organize your trip to France and so good to know that you had a great time here.

I wish you both all the best for the end of your year :)
Amandine

Great trip. Highlights included the food to...
Peru | Oct 12 - Oct 25, 2024

Terry
Terry M.
Murfreesboro, TN | Reviewed on Nov 01, 2024
Great trip. Highlights included the food tour with Patricia, the Machu Pichu tour with Fisher, and the Tour of lake Titikaka with Jose was the best!
Too many highlights to mention but KimKim did a fabulous job organizing for us. Thank you!!!!!
Read more

Great trip. Highlights included the food tour with Patricia, the Machu Pichu tour with Fisher, and the Tour of lake Titikaka with Jose was the best!
Too many highlights to mention but KimKim did a fabulous job organizing for us. Thank you!!!!!

Hotel Review
El Albergue Ollantaytambo Boutique Hotel
Cusco

Wonderful hotel, Fabulous restaurant at the hotel, and Luis and the front desk was soooo helpful! Thank you! Terry

Authenticity & Character
Location
Staff
Activity Review
Lima Food Tour
Lima Food Tour
Peru

Patricia was fabulous!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on Nov 04, 2024

Thank you for your positive feedback Terry! I’m happy to hear you had a great time in Peru.

I look forward to helping with your future South American travels.

Johanna

We had an absolutely wonderful time on our PR...
Italy | Oct 13 - Oct 21, 2024

David
David P.
Ashburn, VA | Reviewed on Oct 31, 2024
We had an absolutely wonderful time on our PRIVATE trip to Italy. We were a group of 4 senior citizens.
Our drivers we always on time and our personal guides were actually outstanding. They accommodated us at our own gentle and non-hectic pace. When we requested breaks to rest, our guides we are accommodating. All our guides recommended and actually led us to noncommercial local restaurants and stores. We were really embedded in the Italian culture. Our local specialist Rita kept in touch...
Read more

We had an absolutely wonderful time on our PRIVATE trip to Italy. We were a group of 4 senior citizens.
Our drivers we always on time and our personal guides were actually outstanding. They accommodated us at our own gentle and non-hectic pace. When we requested breaks to rest, our guides we are accommodating. All our guides recommended and actually led us to noncommercial local restaurants and stores. We were really embedded in the Italian culture. Our local specialist Rita kept in touch with us every day and sometimes 2x a day. She made so many arrangements & cancellations for us we are so happy we did not make her quit. LOL Now I am not going to mention the names of our guides and drivers for selfish reasons bec I want them all to ourselves for our next trip to explore the northern tour of Italy next year:):)

THANK YOU KIM KIM YOU ARE THE BEST
I am, David Pagnotti Old Forge, Pa

Hotel Reviews
Hotel Il Guelfo Bianco
Florence

First of all, this hotel is located in excellent section of Florence and with walking distance for just about all important sites. AND restaurants too! It's a converted church/rectory to a hotel which is very typical of most hotels in this particular area of Florence. But it also means the rooms and hallways are very large. The public spaces and rooms actually have air conditioning. The hotel rates are sensible too. not overpriced.

Authenticity & Character
Location
The location is everything and this hotel is right on spot! Its in the middle of everything and that's why we choose to stay here. Close to important sights and restaurants.
Staff
The staff treat us like gold!! Extremely accommodating especially at breakfast. They were ready for us early each morning. The front desk helped us with directions and transportation. They were very polite too.
Cleanliness & Comfort
The actual bed size was nice and wide just like the room itself was large and wide & I also checked the accommodations of other people's accommodations that we were with & and their rooms we the same as ours. Large and spacious
Hotel Lorelei Londres
Sorrento

First of all, this is a 5-star hotel and the whole staff was extremely Solicitous to us senior citizens .The restaurant won many Michlin awards. All air condition and super clean rooms & clean bathrooms through ought. They offer WHITE hand towels not paper ones.

Authenticity & Character
Since there are virtually no woods in Sorento this hotel is all marble and cut stone. We don't have this in America, So this gives it character. Also there is a lot of art on the walls
Location
The location was stupendous!! The whole hotel has extra-large glass windows and glass door all overlooking the mediterranean sea. And at Nite you can see all the yachts anchored in the harbor.
Staff
The staff was absolutely perfect. They bent over backwards for us. The front desk answered with 1 ring of our phone call of things we need like was cloth's. The called for transportation in our behalf without delay. When the kitchen was closed & we had to leave at 5am in the morning they packed us breakfast and lunches to go. The dining room staff served us with white glove and the tables had white tablecloths.
Cleanliness & Comfort
Are room was large with lots of windows and everything was colored white especially the white tiles on the floor. I mention this bec dirt can't hide on white everything has to be clean or guest will notice dirtiness.
Hotel Monte Cenci
Rome

An excellent location and this hotel was spotless clean & extremely comfortable. The rooms and lobby had air condition. The porters couldn't do enough for us. And everyone spoke excellent English. The staff was well dress and the had a security guard in the lobby all day but i don't know why bec the location was great. It's in the bst part of town! In any event yes, I would definitely stay there again. This was our 3rd trip Rome Italy

Authenticity & Character
Location
Staff
The female at the desk with red hair & the porter & really to be fair and honest everyone really was extremely nice and polite. And I mean that from the bottom of my heart
Cleanliness & Comfort
Actually we had a brand-new room. Cant beat that!!!
Activity Review
Private Guided Visit of the Colosseum & Ancient City
Private Guided Visit of the Colosseum & Ancient City
Rome

We had an excellent tour guide & we got to cut the entrance line bec she pre purchased our entrance tickets ahead of time. Between the colosseum & forum and lunch we spent at least 5 hours in this area. It was fantastic:)

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Naples & Madrid | Replied on Nov 04, 2024

Dear David, thank you so much for your wonderful review! I’m thrilled to hear that your trip was everything you hoped for and that you enjoyed the authentic, relaxed pace. It was truly a pleasure working with you and I’ll be sure to pass on your kind words to our team!! Looking forward to helping you explore northern Italy next year, can’t wait to plan more memorable moments together! 🥰

Warmest regards,
Rita

Wonderful Morocco Experience!
Morocco | Oct 18 - Oct 30, 2024

Miki
Miki A.
Somerville, MA | Reviewed on Oct 31, 2024
It's hard for me to overstate how wonderful this trip was. Amal was amazing from the very beginning. We weren't the most organized travelers when planning and Amal was endlessly patient with us and very responsive to our questions and requests. The overall itinerary was very well planned and involved a wonderful variety of experiences. Our driver Mustapha was really fabulous - always there right on time, great at communicating, and a true professional about keeping the itinerary moving,... Read more

It's hard for me to overstate how wonderful this trip was. Amal was amazing from the very beginning. We weren't the most organized travelers when planning and Amal was endlessly patient with us and very responsive to our questions and requests. The overall itinerary was very well planned and involved a wonderful variety of experiences. Our driver Mustapha was really fabulous - always there right on time, great at communicating, and a true professional about keeping the itinerary moving, while also always good about helping us stop when needed for water, rest breaks, etc.

I am going to be thinking about this trip for a very long time. Getting to see such a range of cities, types of geography, and experience everything from food tours to ATV rides to spa treatments to camel rides was such a great way of both learning so much, and truly being away from my every day life.

Thank you, Amal, Mustapha, Experience Morocco, and kimkim for such a great experience!

Activity Reviews
Royal Hammam and Spa treatment at La Maison Arabe SPA
Royal Hammam and Spa treatment at La Maison Arabe SPA
Marrakesh

This was an amazing, relaxing experience and the attendants were so lovely. What a treat and great way to end a long, exciting trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Mustapha is always wonderful! On time, and very clear about where to meet him, etc.
Vintage Sidecar Tour of the city
Vintage Sidecar Tour of the city
Marrakesh

This was just wonderful. Such a great way of seeing the city from a really different vantage point, and the stop on the rooftop for the wine at sunset was a perfect moment in the tour.

Local specialist: Amal Amezargou
Amal
Amal Amezargou
Local specialist in Casablanca | Replied on Nov 01, 2024

Hello Miki,

Thank you so much for your incredibly kind words. It truly makes my day to hear how much you enjoyed every part of the trip. Your flexibility and adventurous spirit made it such a pleasure to help plan this experience for you!

Thank you for trusting us with your travels and for sharing this heartfelt feedback!

Warmly,
Amal

Thank you Coraima and KimKim!
Spain | Oct 18 - Oct 26, 2024

Samantha
Samantha S.
Flagami, FL | Reviewed on Oct 31, 2024
We really enjoyed our trip to Spain. The Heritage Hotel in Madrid was incredible and we really appreciated the service and meals there. Kike made sure that our stay there was nothing but the best. We also enjoyed our tour guides on our various tours. Victor in La Rioja and our tour guide in Toledo were some of our favorites, but we would highly recommend everything that we did. Read more

We really enjoyed our trip to Spain. The Heritage Hotel in Madrid was incredible and we really appreciated the service and meals there. Kike made sure that our stay there was nothing but the best. We also enjoyed our tour guides on our various tours. Victor in La Rioja and our tour guide in Toledo were some of our favorites, but we would highly recommend everything that we did.

Hotel Reviews
Hotel Marqués de Riscal (Elciego)
Elciego

Maître d at the hotel made us uncomfortable after an experience that we made hotel management aware of. Otherwise, it would have been 5 stars. Beatrice, the sommelier, was a superstar and we really appreciated her!

Authenticity & Character
Location
Staff
See comments above. Beatrice was amazing!
Cleanliness & Comfort
Relais & Chateaux Heritage Hotel Madrid
Madrid

Kike and all of the staff were great. We will be back.

Authenticity & Character
Location
Not in a very crowded area.
Staff
Kike from Peru!
Cleanliness & Comfort
Activity Reviews
Prado Museum & Cultural Walk with Lunch at Botín
Prado Museum & Cultural Walk with Lunch at Botín
Madrid

Tour guide was also awesome for this! It was a fun trip that focused on food and art!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Toledo Day Trip
Private Toledo Day Trip
Madrid

Our tour guide was awesome with lots of knowledge. I would definitely recommend this. Next time we want to stay in Toledo for a few nights!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Horseback Riding & Vineyard Visit
Full Day Horseback Riding & Vineyard Visit
Spain

Victor our tour guide was amazing. In terms of the horseback riding, we are not experienced. Our guide was there that spoke English but no one else did. This was a bit concerning as we were trying to figure out how to ride the horses... But, we managed it! The tour of the vineyard was awesome and Marta, the tour guide at the vineyard was so fun! This was one of our favorite days. Victor was very knowledgeable and made sure we had a wonderful experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Malasaña Flamenco Experience
Malasaña Flamenco Experience
Madrid

This is a must for traveling to Madrid. We also met the owner who was very kind to help us arrange transportation following the show.

Quality of Experience
Guides, Drivers and Staff
Transport
Private City Walk & Royal Palace Experience
Private City Walk & Royal Palace Experience
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Nov 02, 2024

Thank you so much for sharing your thoughtful review, Samantha! It was so much fun being a part of the planning process with your family 😊 I'm happy to read that you all enjoyed your time together and that you loved the vineyard visit and horseback riding excursion in La Rioja! Your kind words about your local guides does not go unnoticed; I know they love sharing their knowledge of Spain with our travelers.
I look forward to seeing you all at kimkim again in the future — next time, we'll be sure to include a couple of nights in Toledo!
Coraima

Morocco...an amazing country for all of your senses!
Morocco | Oct 18 - Oct 30, 2024

Claudia
Claudia d.
San Leandro, CA | Reviewed on Oct 31, 2024
It is clear to me that I arrived in Casablanca with all of the pre-conceived notions (nonsense?) about Morocco you might expect. Arid landscapes, hot, basic infrastructure, perhaps even uncomfortable situations as a woman traveler. NOTHING could be further from the truth!
From the start, Morocco exceeded every expectation in every way. From arriving in modern and cosmopolitan Casablanca and making our way to the lovely Barceló Anfa Casablanca hotel on well maintained freeways passing...
Read more

It is clear to me that I arrived in Casablanca with all of the pre-conceived notions (nonsense?) about Morocco you might expect. Arid landscapes, hot, basic infrastructure, perhaps even uncomfortable situations as a woman traveler. NOTHING could be further from the truth!
From the start, Morocco exceeded every expectation in every way. From arriving in modern and cosmopolitan Casablanca and making our way to the lovely Barceló Anfa Casablanca hotel on well maintained freeways passing offices of many global multinational companies and shopping centers to the "shock to the senses" of Marrakech and all of the UNESCO sites and amazing vistas in between (and lets not forget sunrises in the Sahara), Morocco will take your breath away.

The team at Kim Kim and in particular, Amal with Experience Morocco, crafted an itinerary that let us explore history, culture, and some of the most amazing food and wine I've ever had. Throughout we had our exceptional driver, Mustapha, overseeing our itinerary and concerned over very detail..and of course getting us to where we needed to be in the comfort of our lovely van with WiFi!

No detail was overlooked. Amal and her team at Experience Morocco worked with us for weeks to get the itinerary just right. It did not end there, we had a final call with her just to make sure everything was as we wanted it. We had an amazing arrival booklet with everything we needed including tips, a day by day summary of the itinerary, summary of our lodgings, and emergency numbers.

In addition she gave us restaurant recommendations and was always available for any questions before and during the trip.

This is not the first trip Kim Kim has coordinated for us and there is no doubt we will be back for more.

Local specialist: Amal Amezargou
Amal
Amal Amezargou
Local specialist in Casablanca | Replied on Nov 01, 2024

Hello Claudia,

Thank you so much for sharing this incredible review! I’m thrilled that from Casablanca to Marrakech to the stunning Sahara sunrises, the country exceeded your expectations at every turn!

It was a pleasure working with you to create an itinerary and thank you for trusting us as well, and for choosing Kimkim and Experience Morocco once again. We look forward to helping you make even more unforgettable memories on your future adventures!

Warmest regards,
Amal

Alba Cruells, 5+ Travel Planner
Spain | Oct 17 - Oct 29, 2024

Ron
Ron G.
Atlanta, GA | Reviewed on Oct 31, 2024
From start to finish, Alba put together a terrific two week itinerary of Northern Spain (Madrid, San Sebastian, Bilbao, Las Rioja, ALQUÉZAR* and Barcelona). She (and her staff) have set the standard for working with a travel planner. Alba gave us a broad suggestion to start and over subsequent KimKim messaging system and direct phone calls we were able to shape a dream itinerary that gave us everything we wanted to do and was able to afford. Moreover once we set out on our adventure she and... Read more

From start to finish, Alba put together a terrific two week itinerary of Northern Spain (Madrid, San Sebastian, Bilbao, Las Rioja, ALQUÉZAR* and Barcelona). She (and her staff) have set the standard for working with a travel planner. Alba gave us a broad suggestion to start and over subsequent KimKim messaging system and direct phone calls we were able to shape a dream itinerary that gave us everything we wanted to do and was able to afford. Moreover once we set out on our adventure she and her staff were in constant contact to make sure all the plan's details were falling in to place seamlessly.

Note that Alquézar is starred. That is because it was the star of our journey. A quaint little Medieval Village in the foothill of the Pyrenees held the most amazing foot journey through a beautiful river valley. So different from the big tourist cities like Madrid or Barcelona. We spent several hours walking through forest trails, on catwalks (installed into the rocks) overlooking river falls and along river beds. And the village itself was so charming and picturesque!

Within the large city Alba's stable of vetted tour guides (both private and small group) only enhanced our overall experience. Each was personable, knowledgeable and totally amenable to our needs. Pairing us with this type of service truly showed that Alba listened to us.

Alba...as far as my wife and I are concern, you are a Rock Star of the travel industry!!

Local specialist: Alba Cruells
Alba
Alba Cruells
Local specialist in Alquezar | Replied on Nov 04, 2024

Hola Arlene and Ron, dearest friends!
After this long weekend In Spain I start working and you made me laugh of happiness thanks to your wonderful comments, I really expect to see you again or in Spain or back in US, who knows.. I'm sure we will find the moment !!
You know you have me here for everything!
Love from Spain
Alba

Honeymoon in France
France | Oct 18 - Oct 28, 2024

V
Vivian N.
Chicago, IL | Reviewed on Oct 31, 2024
Our honeymoon to France was an amazing trip and we are thankful for Lise’s help and support in the planning and while we were on the trip. We wished that we had spent more time in the last city on our trip, as it was key to our goal/desire for our trip, which was to eat and drink our way through France. It would have been helpful to have less of a gap between our arrival at a new destination and our check-in time at each hotel/venue, as we wanted to rest. However, despite those hiccups, we... Read more

Our honeymoon to France was an amazing trip and we are thankful for Lise’s help and support in the planning and while we were on the trip. We wished that we had spent more time in the last city on our trip, as it was key to our goal/desire for our trip, which was to eat and drink our way through France. It would have been helpful to have less of a gap between our arrival at a new destination and our check-in time at each hotel/venue, as we wanted to rest. However, despite those hiccups, we had an amazing time and Lise was readily available to assist us when there were issues. We will certainly use KimKim in the future!

Activity Review
Chambord, Chenonceau & Lunch at the Château - Full Day
Chambord, Chenonceau & Lunch at the Château - Full Day
France
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lise Troulier

Once in a Lifetime!
Croatia | Oct 19 - Oct 26, 2024

Amanda
Amanda B.
Baltimore, MD | Reviewed on Oct 31, 2024
How to describe our time spent with Robi and Daniella? Think of the luxury of a highly customized trip planned to your tastes, with the homey and personal feeling of being guided by a good friend. Robi planned an unforgettable experience for us - from personally taking us out on his boat, to the tour of his friend's oyster farm, to cycling in some of the most beautiful places we've ever experienced. It felt like he really took our personal preferences into account, and like we were seeing... Read more

How to describe our time spent with Robi and Daniella? Think of the luxury of a highly customized trip planned to your tastes, with the homey and personal feeling of being guided by a good friend.

Robi planned an unforgettable experience for us - from personally taking us out on his boat, to the tour of his friend's oyster farm, to cycling in some of the most beautiful places we've ever experienced. It felt like he really took our personal preferences into account, and like we were seeing a side of the Pelješac Peninsula that could only be discovered by seeing it with someone who has deep personal knowledge of the area. He answered all of our questions and taught us a lot about the history of the area and Croatia in general. We will never forget our time spent in this beautiful place and cannot wait to come back and see more!

We got exactly what we were looking for out of this experience - which was to be connected with activities and places we would not have been able to find on our own. We highly recommend booking with Robi and Daniella - you will not be disappointed!

Hotel Review
Villa Radić
Ston

Everything we needed. Great shower, comfortable bed, quiet space.

Authenticity & Character
Location
central to everything in ston
Staff
Cleanliness & Comfort
Activity Reviews
Cycling Mljet island and National Park
Cycling Mljet island and National Park
Croatia

Another beautiful day of cycling. This was a lot flatter than the "triple threat" cycling so I think would be appropriate even for folks who aren't that active. The little island/monastery in the center of the park was a special treat!

Quality of Experience
Guides, Drivers and Staff
Transport
Pelješac peninsula and Ston- triple atraction.
Pelješac peninsula and Ston- triple atraction.
Croatia

My favorite day of our trip. A morning hike over the walls of Ston, followed by a tour of an oyster farm and eating oysters fresh out of the water, and the crowning jewel of a ~20 mile bike ride through the most beautiful wine country imaginable. There was a part of the bike ride where we rode through a tunnel and came out onto the shore - the transition from the dark tunnel to the sun dazzling off the Adriatic was something I will never forget. It was so beautiful that I cried.

Quality of Experience
Guides, Drivers and Staff
Transport
Dubrovnik and Elaphiti islands - Lopud and Koločep private boat trip
Dubrovnik and Elaphiti islands - Lopud and Koločep private boat trip
Croatia

Wonderful! Like spending the day out on the boat with a friend. Robi let us choose where to go and what to do - a wonderful day on the water!

Quality of Experience
Guides, Drivers and Staff
Roberto
Transport
Local specialist: Daniela Pinčević
Daniela
Daniela Pinčević
Local specialist in Croatia | Replied on Nov 02, 2024

Dear Amanda,

thank you very much for such a wonderful review, much appreciated.
We are very glad to hear that we met your expectations and thank you for your trust.
I hope that Croatia will stay in your fond memories for a long time.

Many regards from Croatia until some next time!

Daniela and Robi

Wonderful Moroccan Trip
Morocco | Oct 19 - Oct 29, 2024

N
Nancy K.
Chicago, IL | Reviewed on Oct 31, 2024
We had a wonderful trip in Morocco, specifically Casablanca, Rabat, Fez, and Marrakesh (as well as a desert camp experience we booked separately due to friends’ recommendations). Megan was easy to work with during the planning stage, and then she arranged for terrific drivers and guides throughout the trip, especially Nourdine who went above and beyond to help us navigate from Casa to Rabat to Fez and while in Fez, and Kamal who shared his depth of knowledge of language, Morocco, and Fez in... Read more

We had a wonderful trip in Morocco, specifically Casablanca, Rabat, Fez, and Marrakesh (as well as a desert camp experience we booked separately due to friends’ recommendations). Megan was easy to work with during the planning stage, and then she arranged for terrific drivers and guides throughout the trip, especially Nourdine who went above and beyond to help us navigate from Casa to Rabat to Fez and while in Fez, and Kamal who shared his depth of knowledge of language, Morocco, and Fez in an impactful manner. We would highly recommend working with KimKim/Megan and visiting the Hassan II mosque in Casa, spending at least one night in Rabat (which we wished we had as Megan suggested instead of in Casa), and spending two full days in Fez; it’s hard to imagine skipping Marrakesh while touring Morocco, but it was our least favorite city, because we found it very touristy and didn’t see anything unique or special after all the prior tours.

Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Nov 07, 2024

Hi Nancy,

Thank you for your review! We're glad to hear you had a great time in Morocco! We'll let Nourdine and Kamal know about the positive feedback you've shared.

Thank you again!

Vietnam Trip
Vietnam | Oct 12 - Oct 26, 2024

A
Angela N.
San Jose, CA | Reviewed on Oct 31, 2024
Two week trip in Vietnam was wonderfully planned! Huyen was helpful in assisting each part of the trip. Family trip of 4 started in Ho Chi Minh City -> Nha Trang -> Hoi An -> Hanoi -> Sapa -> Ha Long Bay -> and ended Hanoi.
Every destination was amazingly greeted with a guide and driver.
- In South Vietnam: Mr. Phạm Phú Minh Thuận (I didnt catch the driver’s name.)
- In Central Vietnam: Ms. Nguyễn Thị Thúy (Driver: Nguyen Duy Nhat)
- In North Vietnam: Mr. Lý Văn Kỳ +98 7597029...
Read more

Two week trip in Vietnam was wonderfully planned! Huyen was helpful in assisting each part of the trip. Family trip of 4 started in Ho Chi Minh City -> Nha Trang -> Hoi An -> Hanoi -> Sapa -> Ha Long Bay -> and ended Hanoi.
Every destination was amazingly greeted with a guide and driver.
- In South Vietnam: Mr. Phạm Phú Minh Thuận (I didnt catch the driver’s name.)
- In Central Vietnam: Ms. Nguyễn Thị Thúy (Driver: Nguyen Duy Nhat)
- In North Vietnam: Mr. Lý Văn Kỳ +98 7597029 (Driver: Kim Anh (I didn't get his last name.))
- In Sapa: Ms Lý Mẩy Phương 0334959967 (I didnt catch the driver’s name.)
Everyone was kind and knowledgable at each location we went to. This tripped involved all sorts of adventures, from trying different foods within each location to biking through the city to going on an overnight cruise. It was family-friendly and is accommodating to older seniors as well. Highly recommend booking through Kimkim (:

One request: On free days, perhaps listing a few place/food recommendations where tourists can travel on their own.

Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Nov 03, 2024

Dear Angela Nguyen,
Thank you again for trusting me and booking with Kimkim. I am very happy to know that your family had a wonderful trip in Vietnam. We hope to have a chance to welcome your family back to Vietnam in the near future.
Best wishes for your family,
Huyen Nghiem (Ms)

Once in a lifetime trip to Thailand was a blast.
Thailand | Oct 15 - Oct 25, 2024

Thomas F
Thomas F M.
Ashburn, VA | Reviewed on Oct 31, 2024
We had a terrific time traveling and everything went smooth and organized. Lacey couldn't have been more helpful! The local guides, transfer staff and drivers were also great. We really enjoyed the mini trips during the vacation too! The sightseeing, food, temples, palaces, parks and people were great to see and visit. The hotel selection was perfect and fit our styles well.
We really enjoyed the dinner experience with the local family. Our entire trip to Krabi was a homerun....
Read more

We had a terrific time traveling and everything went smooth and organized. Lacey couldn't have been more helpful! The local guides, transfer staff and drivers were also great. We really enjoyed the mini trips during the vacation too! The sightseeing, food, temples, palaces, parks and people were great to see and visit. The hotel selection was perfect and fit our styles well.
We really enjoyed the dinner experience with the local family. Our entire trip to Krabi was a homerun. Bathing with the elephants was great but a bit too long of a day. One mention, the trip to the national park was very physical, we enjoyed the visit but one of us did not take the walk through the park, just a bit too much.

Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Nov 01, 2024

Dear Thomas,
Thank you very much for your wonderful feedback. This is really helpful for us to improve our service and products for the future guests. And your fantastic experience in Thailand is a great motivation for me and all of my team. It is our pleasure to accompany you this time, and I hope to have a chance to meet you in Hanoi next trips.
From Exotic Voyages team with thanks!

Exceptional visit to South Korea organized by Christine
South Korea | Sep 28 - Oct 26, 2024

Mona
Mona Y.
France | Reviewed on Oct 31, 2024
As usual, Kimkim never disappointed me. Christine, my travel counselor, was amazing, professional, proactive and gave me recommendations on what to do and see.
Christine was continuously in contact with me during my month long trip in South Korea.
She organized 21 days of my stay, other days were my own planning, even so she continued to advise me.
In some places I joined group tours, which were very well organized. My private tours were in Gyeongju and Busan.
In Gyeongju, Jino was an...
Read more

As usual, Kimkim never disappointed me. Christine, my travel counselor, was amazing, professional, proactive and gave me recommendations on what to do and see.
Christine was continuously in contact with me during my month long trip in South Korea.
She organized 21 days of my stay, other days were my own planning, even so she continued to advise me.
In some places I joined group tours, which were very well organized. My private tours were in Gyeongju and Busan.
In Gyeongju, Jino was an amazing guide so knowledgeable and helpful, he was my private guide for my whole stay in Gyeongju and he drove me to Busan, where he was my guide the first day in Busan.
Another private guide was Lily in Busan was also wonderful.
All other visits were with group tours.

Activity Reviews
Full Day Petite France and Nami Island Tour (join in )
Full Day Petite France and Nami Island Tour (join in )
Seoul

I enjoyed both visits tremendously. Nam island is very special and not to be missed

Quality of Experience
Guides, Drivers and Staff
Transport
Korean Folk Village / Suwon Hwaseong Day Tour from Seoul
Korean Folk Village / Suwon Hwaseong Day Tour from Seoul
Seoul

Very enjoyable experience learned a lot about the way of living in traditional villages

Quality of Experience
Guides, Drivers and Staff
Transport
Seoul Traditional Korean Folk Painting
Seoul Traditional Korean Folk Painting
Seoul

I missed the class because I mixed up the station name

Quality of Experience
Did not join
Guides, Drivers and Staff
Did not join
Transport
Did not join
Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Korean Full-Course Meal Cooking Class at Local Home with Local Market Experience
Seoul

An amazing experience, we learned to cook few local dishes. The cooking teacher was wonderful, perfect English, funny, and very efficient. We enjoyed what we cooked and the dishes were delicious

Quality of Experience
The cooking teacher
Guides, Drivers and Staff
Transport
Full Day Excursion to Korean DMZ + Suspension Bridge Tour (Join-in)
Full Day Excursion to Korean DMZ + Suspension Bridge Tour (Join-in)
Seoul

Fascinating visit to the DMZ. I went with a group, the guide Paul was a fantastic guide, passionate and knowledgeable. Thanks to him I learned a lot about the DMZ and the N and S Korea conflict and hopes for unification. A memorable visit in spite of the rainy weather

Quality of Experience
The guide was very knowledgeable
Guides, Drivers and Staff
Transport
Local specialist: Christine Liu
Christine
Christine Liu
Local specialist in Seoul and Japan | Replied on Nov 04, 2024
Dear Mona, Greetings from Christine.Thank you so much for your wonderful review. We're thrilled to hear that your experience with Kimkim exceeded your expectations. It's great to know that my proactive communication made your month-long trip in South Korea enjoyable. We're glad to hear you enjoyed the private tours in Gyeongju with Jino and in Busan with Lily. Their knowledge and support truly make a difference in enhancing the travel experience. We're also happy that the group tours met... Read more

Dear Mona,

Greetings from Christine.Thank you so much for your wonderful review. We're thrilled to hear that your experience with Kimkim exceeded your expectations. It's great to know that my proactive communication made your month-long trip in South Korea enjoyable.

We're glad to hear you enjoyed the private tours in Gyeongju with Jino and in Busan with Lily. Their knowledge and support truly make a difference in enhancing the travel experience. We're also happy that the group tours met your needs as well. Thank you for choosing Kimkim for your travel plans, and we look forward to assisting you on your future adventures.

Wish you a wonderful day.

All the best,
Christine

Jordan in October: Travel Tips, Weather, and More
Jordan | Oct 20 - Oct 27, 2024

N
Nader A.
Germany | Reviewed on Oct 31, 2024
Dear Amina,
Hi, We just get back home two days ago and now find an opportunity to share our experience in Jordan with you.
The accommodation and meals were fair enough however you had booked rooms in all hotels possibly at low prices which caused us to not have interesting view from our rooms in the hotels specially in Dead Sea.
The Airport service was good and the entering procedure did not take long.
The driver( Mr. Wasef) was very nice gentleman and we enjoyed accompanying him during our...
Read more

Dear Amina,
Hi, We just get back home two days ago and now find an opportunity to share our experience in Jordan with you.
The accommodation and meals were fair enough however you had booked rooms in all hotels possibly at low prices which caused us to not have interesting view from our rooms in the hotels specially in Dead Sea.
The Airport service was good and the entering procedure did not take long.
The driver( Mr. Wasef) was very nice gentleman and we enjoyed accompanying him during our road trip while he showed us several places on our way.
The tour guide in Amman and Jerash ( Mr. Hani Shokrian) was very good and his historical knowledge and English fluency was very remarkable and satisfactory.
For the first day in Petra with the Bedouin guy, while he was good to company us for 5 hours and took us to the back route and various sites , but he did not know anything about Petra history and if it was not for my own knowledge about Petra, we could have lost a big deal in the first day. This is what we miss for the first day in Petra. It is important you have more knowledgeable people in Petra to take your clients properly.
We missed a guide in Mount Nebo and few places we visited on our way.
The Lexotel was nice and we enjoyed the environment very much.
Holiday inn in Dead Sea was good however despite of empty space they did not give us sea view room since it seems you had booked the low option. (Road view).
Generally if we want to rate your company based on value for the paid money, we give you 8 out of 10 which we hope to be fair enough and cause you to improve your services.
Anyway We thank you for your itinerary which leaves us unforgettable memory from Jordan.
For my friends which might be interested to come to Jordan, you would be among my recommended travel agents .
Regards.
Nader+

Local specialist: Amina Yanarsaeva
Amina
Amina Yanarsaeva
Local specialist in Jordan | Replied on Oct 31, 2024
Dear Nader, Thank you for sharing your feedback about your recent trip to Jordan. I’m glad to hear that you had a memorable experience overall and appreciate your insights. I want to clarify that the booked accommodations were standard rooms, which is our usual arrangement unless a specific view is requested. However, I arranged a complimentary upgrade for you to the Petra Movenpick Resort, which is the best hotel in Petra and conveniently located right next to the site. Regarding the... Read more

Dear Nader,

Thank you for sharing your feedback about your recent trip to Jordan. I’m glad to hear that you had a memorable experience overall and appreciate your insights.

I want to clarify that the booked accommodations were standard rooms, which is our usual arrangement unless a specific view is requested. However, I arranged a complimentary upgrade for you to the Petra Movenpick Resort, which is the best hotel in Petra and conveniently located right next to the site.

Regarding the guides, when you reached out about a guide, I provided information about the local guides assigned at each site. These guides are approached from the visitor center along with the tickets and cannot be chosen in advance, as they are assigned based on availability. There are many local guides available, and I appreciate your understanding in this matter. I also mentioned the additional charge for a private guide who would travel with you in the vehicle, which is typically recommended for travelers seeking a more in-depth experience.

I’m sorry to hear about the missed guide at other sites. The drivers approach the local guides from the visitor center along with the tickets, and since we do not book them in advance, I would need details about the missed guides to check with the driver.

Additionally, I had checked your trip with the team before your arrival and arranged additional services free of charge to enhance your experience with us. Therefore, I found the 8 out of 10 rating a bit disappointing, as I made these arrangements in the hope that they would improve your trip without any extra cost.

I also shared my WhatsApp contact with you and left a message so you could easily reach me anytime. If I had received your feedback during your stay, I would have done my best to sort out any issues you encountered.

Thank you again for your valuable feedback. I hope to continue improving our services, and I look forward to assisting any friends of yours who may visit Jordan in the future.

Warm regards,
Amina

Kimkim was great from the start. Maryem and S...
Morocco | Oct 21 - Oct 30, 2024

J
Jim S.
Ashburn, VA | Reviewed on Oct 31, 2024
Kimkim was great from the start. Maryem and Sharon were so helpful in the planning of our trip. They listened closely to give us the trip we were looking for, an immersion into Morocco and its culture. They suggested a zoom call as our group included sisters from different parts of the country. This call was most helpful.
I cannot say enough of our guide Sallam. He was not only extremely knowledgeable, but anticipated and took care of all our needs and requests. He included sites and...
Read more

Kimkim was great from the start. Maryem and Sharon were so helpful in the planning of our trip. They listened closely to give us the trip we were looking for, an immersion into Morocco and its culture. They suggested a zoom call as our group included sisters from different parts of the country. This call was most helpful.
I cannot say enough of our guide Sallam. He was not only extremely knowledgeable, but anticipated and took care of all our needs and requests. He included sites and experiences that only a Moroccan would know of. His knowledge of Moroccan history was exceptional. He told us of many traditions and nuances of the people in Morocco. He shared the background of Morocco and its history. He taught us thru his actions that Moroccans truly want to bring happiness and inclusion to all people. Tourists of all nationalities are most welcome.
We had an unfortunate medical emergency, totally unexpected, of one of our travelers. Sallam was quick to get us to the hospital and stayed with us endless hours to help interpret the doctors and staff recommendations. He traveled around the city and hunted down a medical device needed by the doctor. He found the device hundreds of miles away and paid for and arranged its delivery to town, delivering it to us quickly. The doctor was skilled and even made a house call to the hotel once my sister was released from the hospital. I cannot say enough about the care that Sallem offered to us. He Brought water and food, medical devices and always manage to bring a nice atmosphere to our situation.
I highly recommend Sallam and the KimKim team. Their expertise is great. They know the places and people that can give you the true Morocco experience.

Local specialist: Maryem Kouna (Deactivated)
Maryem
Maryem Kouna (Deactivated)
Local specialist in Marrakech | Replied on Dec 09, 2024

Hi Jean,
Thanks so much for the great review! We are so happy to hear that you had an amazing experience with Sallam (and the rest of the local guides) in Morocco.
Thanks again for trusting us with your trip and just let us know when you wish to come back in the future to experience our side of the Atlas Mountains!
Keep in touch,
Maryem, Sharon, Sallam, and the rest of the Morocco Immersion family

Australia : what an amazing country and what an amazing trip !
Australia | Oct 5 - Oct 19, 2024

M
Maria G.
Singapore | Reviewed on Oct 31, 2024
My husband and I traveled to Australia for the first time. We had 15 days and we wanted to make the most of them but we didn’t know where to start as Australia is too big.
We read some reviews from other travelers for Kim Kim and we decided to leave the planning of the trip to experienced and local professionals. We were so right about this decision: Vicky was the agent assigned to us and she made this trip an amazing experience, stress and hassle free.
First of all she chose 4...
Read more

My husband and I traveled to Australia for the first time. We had 15 days and we wanted to make the most of them but we didn’t know where to start as Australia is too big.
We read some reviews from other travelers for Kim Kim and we decided to leave the planning of the trip to experienced and local professionals. We were so right about this decision: Vicky was the agent assigned to us and she made this trip an amazing experience, stress and hassle free.
First of all she chose 4 destinations based on the questions we answered and what we wanted to do ( Sydney, Port Douglas, Uluru and Melbourne) that gave us a great flavor of what is Australia and its beauties and landscapes.
Every single activity has been thoroughly planned by Vicky and all her choices of the local companies and agents were spot on ! From the transfer from and to the airport to all activities, the Sydney opera tickets purchased, recommendations for restaurants etc. Vicky was so responsive and helpful during the planning but also during our trip. When we needed her to clarify couple of things, she immediately handled all the matters within minutes. She is just fantastic ! We didn’t have to think or stress about anything as Vicky took care of all the matters.
While all activities were very good, I would like to highlight few of them and some of our tour guides who were exceptional :
A) Sydney opera performance, just a “must”
B) Walking tour with Dave from Dave’s travel group. Dave was so knowledgeable and enthusiastic person and we learned a lot about Sydney’s history
C) Blue mountains, a beautiful landscape
D) Daintree waterfall hike tour with Allister from the Daintree experience. Allister was an amazing guide and the highlight of the day was the swimming in to the rock pool next to the waterfall
E) ABC snorkel charters: Marine biologists were snorkeling with us at the Great Barrier Reef explaining everything about the corals and the life underwater we were watching. We were a very small group of 8 people and we had 2 marine biologists with us ( Sam and Paula who were just awesome who tirelessly took care of us ).
F) Uluru as a destination offered a completely different experience where we understood a little better the incredible history of the place and the Aboriginal people.
G) Foodie Discover walking tour: Our tour guide was wonderful Rita (by Walk Melbourne tours), a passionate Melbourne lady who shared so many excellent stories about the city and places with amazing food, sweets and drinks.

Overall an amazing country and an amazing trip. Thank you again Vicky 😊🤩

Activity Reviews
Laneways of Melbourne
Laneways of Melbourne
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
 Discover Yarra Valley Local Produce Tour
Discover Yarra Valley Local Produce Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Kata Tjuta Small Group Tour
Afternoon Kata Tjuta Small Group Tour
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Discovery Walking Tour
Foodie Discovery Walking Tour
Melbourne
Quality of Experience
Food
Guides, Drivers and Staff
Transport
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Beautiful Daintree Waterfall Hike Tour, Magical Swim and Lunch
Beautiful Daintree Waterfall Hike Tour, Magical Swim and Lunch
Port Douglas

Allister was fantastic

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney

Dave was fantastic

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 31, 2024

Thank you so much for your wonderful review Maria :-)
It was a pleasure to help make your first trip to Australia both seamless and memorable. I’m thrilled that each destination and experience resonated with you, from the Sydney Opera House performance to snorkeling with marine biologists on the Great Barrier Reef and learning about Uluru’s cultural depth. I’ll be sure to share your kind words with the guides who made each stop special. Australia truly is a remarkable place, and I’m so glad you felt its magic.
Thanks again and All the Best,
Vicky

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.