Kimkim Trip Reviews

4.8
Based on 19,449 ratings
Read 19,449 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

New Zealand 14 day trip
New Zealand | Jan 23 - Feb 5, 2024

Lori
Lori M.
Orlando, FL | Reviewed on Feb 08, 2024
Kim Kim put a wonderful jam packed vacation together for us in New Zealand. We wanted to do so much in our 14 days time in the county we they were able to fit in all our requests and more. Questions and concerns were always handled quickly. With so much to do and see I would have never been able to put our itInerary together. Way to many logistics and moving parts. I love how the vacation was tailored to us. We had about 17 different activities in our 14 days and all of our reservation,... Read more

Kim Kim put a wonderful jam packed vacation together for us in New Zealand. We wanted to do so much in our 14 days time in the county we they were able to fit in all our requests and more. Questions and concerns were always handled quickly. With so much to do and see I would have never been able to put our itInerary together. Way to many logistics and moving parts. I love how the vacation was tailored to us. We had about 17 different activities in our 14 days and all of our reservation, transportation and accommodation went as planned. Only a few things canceled but that was due to weather and we got a full refund. Every guide we had was welcoming and professional. Big shout out to Shaun at Altitude for our trip to Milford Sound and Iveta with Cheeky Kiwi. What a wonder beautiful county New Zealand it. This was a once in a lifetime trip. Thanks to Sabin and Laurel.

Hotel Reviews
Hotel Ibis Rotorua

Rooms were very dark and carpet seemed dirty. I would not stay here again. Staff was nice tough

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Britomart
Auckland

Probably one of my favorite hotels I have stayed in. very clean and quaint.

Authenticity & Character
Location
great location
Staff
very friendly
Cleanliness & Comfort
The White Morph - Heritage Collection
Kaikoura

Cute, quite and clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Mooloolaba, Sunshine Coast Australia | Replied on Feb 08, 2024

Hi Lori,

Thanks so much for the lovely review. It has been a delight working with you so I am so glad you have had a wonderful trip!

Sabina

It was an amazing trip. It was a very action ...
Galapagos Islands | Jan 28 - Feb 4, 2024

L
Laurie P.
Chicago, IL | Reviewed on Feb 08, 2024
It was an amazing trip. It was a very action packed trip, lots of walking, snorkeling and sight seeing. We saw such incredible nature and I felt like I got to see a great deal of what the islands had to offer. The guide Astrid was so knowledgeable, we enjoyed the Darwin museum . The entire crew of the Bonita were so amazing, hardworking, kind, people. Renny our island guide and Deanna (lovely hostess) were particularly wonderful. Read more

It was an amazing trip. It was a very action packed trip, lots of walking, snorkeling and sight seeing. We saw such incredible nature and I felt like I got to see a great deal of what the islands had to offer. The guide Astrid was so knowledgeable, we enjoyed the Darwin museum . The entire crew of the Bonita were so amazing, hardworking, kind, people. Renny our island guide and Deanna (lovely hostess) were particularly wonderful.

Activity Reviews
Chinese Hat Islet
Chinese Hat Islet
Galapagos Islands
Santa Cruz Island: Highlands
Santa Cruz Island: Highlands
Cruise Ship
Santa Cruz Island: Black Turtle Cove
Santa Cruz Island: Black Turtle Cove
Cruise Ship
North Seymour Island
North Seymour Island
Cruise Ship
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Guides, Drivers and Staff
Astrid was very knowledgeable
Transport
Guided Hike to Tortuga Bay
Guided Hike to Tortuga Bay
Galapagos Islands

We weren't able to spend much time at Toruga Bay.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Feb 27, 2024

Hi Laurie,

Thank you for this kind review! I’m glad to hear that you and Bill had a wonderful trip to the Galapagos Islands and that you enjoyed seeing the incredible wildlife the Enchanted Islands have to offer! I’m also happy to hear that you enjoyed the excellent service of the boat’s crew and I’m sure this only added to an overall wonderful vacation.

Maybe see you again in Ecuador to explore the Andes or the rainforest? In any case, I wish you always safe travels!

Best,
Mathias & the Authentic Ecuador team

Wonderful trip to Patagonia
Argentina | Jan 14 - Jan 28, 2024

L
Lauren C.
Ithaca, NY | Reviewed on Feb 08, 2024

We had a wonderful trip to Patagonia organized by Mery and supported by Joaquina. All transfers were always on time and we got lots of good suggestions from Joaquina about restaurants. We are looking forward to going again to Patagonia!

Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Feb 08, 2024

Hi Lauren,

Thanks for your feedback! We are very happy to know that you enjoyed your experience here! We hope to receive you again shortly.

Warm regards,
Mery

Kimkim review
South Africa | Jan 29 - Feb 7, 2024

D
Denise O.
Keller, TX | Reviewed on Feb 08, 2024
Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels...
Read more

Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels are booked by the agency asking the hotel what toiletries do you provide to reduce the amount of items being brought. The agency taking the initiative to assure whatever tour company they choose to work with are on the same page as what was explained to the client. Our tours were amazing once started but there were confusion with both Cape town tour company and Zimbabwe tour company. With a great travel agency taking that extra little time to assure everything runs smoothly gives the clients an ease and the ability to enjoy their expensive vacation. Thanks.

Hotel Reviews
Chobe Princess Small Luxury Houseboat
Kasane, Botswana
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nkosi Guest Lodge
Victoria Falls
Authenticity & Character
Location
Staff
Cleanliness & Comfort
South Beach Camps Bay Boutique Hotel
Cape Town
Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Activity Reviews
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Boma Dinner and Drum Show
Boma Dinner and Drum Show
Victoria Falls
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Day two on Chobe Princess
Day two on Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Arrival Day aboard the Chobe Princess
Arrival Day aboard the Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Feb 12, 2024

Hi Denise and Gloria,

I believe you had an amazing trip.

We apologize for any inconvenience caused by the confusion with luggage allowances and late pick-up for one of your day tours. Rest assured, we do send detailed packing lists and flight luggage allowance information beforehand.

We understand the importance of experienced travel agents and proactive communication with tour companies, I hope the partial compensation makes up for the late pick up on your day tour.

I hope to have the opportunity to welcome you back for a seamless journey in the future.

Warm regards,
Steph

It was a great trip to Patagonia arranged via...
Patagonia | Jan 26 - Feb 3, 2024

V
Vineetha K.
Pleasanton, CA | Reviewed on Feb 07, 2024
It was a great trip to Patagonia arranged via kimkim. Jesse helped us with the itinerary planning, as well as suggested options that we could do based on our interest. She arranged for special meals that I needed. I really appreciate that. She made alternate arrangements when boxed lunch for one of our day trips was not dropped off as planned. The airport pick up/drop off and tour pick ups were very seamless, except at one place where the instructions were not provided in the itinerary to... Read more

It was a great trip to Patagonia arranged via kimkim. Jesse helped us with the itinerary planning, as well as suggested options that we could do based on our interest. She arranged for special meals that I needed. I really appreciate that. She made alternate arrangements when boxed lunch for one of our day trips was not dropped off as planned. The airport pick up/drop off and tour pick ups were very seamless, except at one place where the instructions were not provided in the itinerary to take the tour bus after the boat trip to the Glacier. We had a pick up come to our hotel in the morning so we expected to see a ride waiting for us, but no one was there, so we ended up having to Uber back to the hotel. This was a minor inconvinience. Other than that every thing was hassle free. We had a great experience. THank you for enabling us to have a memorable experience.

Activity Reviews
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile

Whiskey with glacier ice at the end of the trip was great!

Trek to the Peak of Mount Ferrier
Trek to the Peak of Mount Ferrier
Chile

Quite intense and difficult hike. It was very steep. Not recommended for those with knee issues

Guides, Drivers and Staff
Ramiro was a great guide!
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Feb 08, 2024

Hi Vineetha,

Thank you both for being such great travelers, it was my pleasure to plan this trip for you 😊 You survived all that hiking which was awesome and I'm sure you got to see some amazing views!

All the best in your future travels,
Jesse

Some challenge getting answers back in a time...
Indonesia | Feb 5 - Feb 6, 2024

D
Duna B.
Seattle, WA | Reviewed on Feb 07, 2024

Some challenge getting answers back in a timely manner, initial mixup in air flights days

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Feb 13, 2024

Hello dear Duna,

I am sorry that this is the only thing you've had to say about your trip and I hope that that is not the only impression you have and that you had fun on your trip and enjoyed Indonesia!

I hope to welcome you back in Indonesia, Malaysia, Singapore or Japan in future!

All the best,
Ana

Amazing customer service!
South Africa | Nov 27 - Dec 9, 2023

E
erin s.
Ashburn, VA | Reviewed on Feb 07, 2024
We really enjoyed our first trip to South Africa. Bernice was amazing to work with and super responsive throughout the entire process. The level of customer service was excellent- Bernice or her co-workers would follow up to make sure transfers were on time and that we were taken care of during our stay and even left gift packages to help us celebrate our wedding anniversary. Our trip to the winelands was amazing and the 2 lodges she picked for our safaris in Kruger National Park (pondoro... Read more

We really enjoyed our first trip to South Africa. Bernice was amazing to work with and super responsive throughout the entire process. The level of customer service was excellent- Bernice or her co-workers would follow up to make sure transfers were on time and that we were taken care of during our stay and even left gift packages to help us celebrate our wedding anniversary. Our trip to the winelands was amazing and the 2 lodges she picked for our safaris in Kruger National Park (pondoro and lion sands river lodge) exceeded our expectations. We will definitely use KimKim for our next trip.

Local specialist: Bernice Vorster

Guide Aruna was outstanding went ...
Sri Lanka | Jan 22 - Jan 31, 2024

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Paul M.
San Marcos, CA | Reviewed on Feb 07, 2024
Guide Aruna was outstanding went out of his way a couple of the hotels were a bit iffy while a couple were absolutely delightful so a bit hit and miss there Read more

Guide Aruna was outstanding went out of his way a couple of the hotels were a bit iffy while a couple were absolutely delightful so a bit hit and miss there

Hotel Reviews
Ru Boutique
Kandy

location the problem on major road so walking access a problem

Authenticity & Character
Location
Staff
Cleanliness & Comfort
98 Acres Resort & Spa
Ella

wonderful location and service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jetwing Lagoon
Negombo

one of the iffy hotels long list ...

Authenticity & Character
Location
Staff
Cleanliness & Comfort
no character whatsoever dirty terrible location extremely weird layout
Local specialist: Rozanne Kasthuri

Thailand vacation
Thailand | Jan 28 - Feb 6, 2024

Steve
Steve W.
Chicago, IL | Reviewed on Feb 07, 2024
We had a wonderful time. Leena was great showing us around Bangkok. She was very informative and enthusiastic about everything. She made sure we tried all of the different foods of Thailand. We really enjoyed her company. “B” was our tour guide in Chiang Mai. He also did a great job showing us around the temples and village of the Hmong tribe. We really enjoyed the half day with the elephants. That was one of our favorite excursions. Ben was our guide for the half day Phuket tour. She... Read more

We had a wonderful time. Leena was great showing us around Bangkok. She was very informative and enthusiastic about everything. She made sure we tried all of the different foods of Thailand. We really enjoyed her company. “B” was our tour guide in Chiang Mai. He also did a great job showing us around the temples and village of the Hmong tribe. We really enjoyed the half day with the elephants. That was one of our favorite excursions. Ben was our guide for the half day Phuket tour. She was also good. We could have skipped the gem factory. Wasn’t impressed with that. The speed boat ride to the Phi Phi islands was also exceptional. We are very happy we used KimKim for our trip! It was great not having to worry about excursions, transfers or drivers.

Hotel Reviews
Beyond Resort Kata
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bodhi Serene Chiang Mai Hotel (SHA Extra Plus)
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kingston Suites Bangkok
Bangkok

This hotel was not updated and had a musty smell. Also ants in the bathroom

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok

Worth driving out of Bangkok for. It was nice to experience the train and go out on the paddle boat along the canal. And the mango sticky rice was awesome

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Eco Elephant Care!
Half-Day Eco Elephant Care!
Chiang Mai

This excursions is a must see! We thoroughly enjoyed being able to feed the elephants and bathe them. What an experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Temple and Hill tribes in Chiang Mai
Temple and Hill tribes in Chiang Mai
Chiang Mai

It was great to see how the tribe lives and be able to see the culture of the people

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome and Temple Treasures of Chiang Mai
Welcome and Temple Treasures of Chiang Mai
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy Food Tasting in Chinatown!
Enjoy Food Tasting in Chinatown!
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phi Phi island, Khai island, Pi Leh lagoon & Maya bay by speed boat
Phuket

Amazing to be able to go out on the water to snorkel and swim. Beautiful scenery and experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Bangkok City Tour
Half-Day Bangkok City Tour
Bangkok
Quality of Experience
Look
Guides, Drivers and Staff
Transport
Phuket Half-Day City Tour - Optional
Phuket Half-Day City Tour - Optional
Phuket

We were not impressed with the Gem factory and cashew nut factory. You really didn’t get to see anything being done in the factory. Was more for sales of products

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Bangkok!
Welcome to Bangkok!
Bangkok
Quality of Experience
The guide was exceptional. She made sure we did everything
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Feb 07, 2024

Hi Steve,
Thank you so much for the detailed review.
I am happy that you enjoyed most of the time here in Thailand. We really appreciate your feedback and we'll try to improve the services better in the future.
Your review made me and my team happy and we realized what we need to focus more on for the next travelers.
Best,
Tina

All the tour guides were VERY knowledgeable a...
France | Jan 16 - Jan 30, 2024

Derina
Derina P.
Ashburn, VA | Reviewed on Feb 06, 2024
All the tour guides were VERY knowledgeable and super friendly.
We especially enjoyed the Nice part of our tour and Xavier as our guide.
Resihome in Nice was not as nice as we hoped.
Marriot was nice and the staff very friendly.
Train ride was ok. Difficult to navigate due to our large luggage and inexperience traveling on trains. Would prob prefer not to travel via train in the future.
Read more

All the tour guides were VERY knowledgeable and super friendly.
We especially enjoyed the Nice part of our tour and Xavier as our guide.
Resihome in Nice was not as nice as we hoped.
Marriot was nice and the staff very friendly.
Train ride was ok. Difficult to navigate due to our large luggage and inexperience traveling on trains. Would prob prefer not to travel via train in the future.

Hotel Reviews
Residhome Nice Promenade
Nice

Hotel needs updating. Some cleanliness issues due to mostly age. Sun deck very worn and aged, Not really a nice feature.

Authenticity & Character
Location
Close to beach and street with lots of restaurants.
Staff
Cleanliness & Comfort
Please see comments in the review section.
ibis Paris CDG Airport
Tremblay en France

Very bare bones type hotel. Shower was weird set up. Clean, restaurant and bar very nice option as we got in late and were flying out in the a.m. ok with staying here due to the fact that we really only needed a place to sleep. Would def not to want an extended stay here.

Authenticity & Character
Location
Great location by airport
Staff
Cleanliness & Comfort
Not really comfortable but clean.
Residence Inn by Marriott Paris Didot Montparnasse
Paris

Very friendly staff. Rooms clean and updated.

Authenticity & Character
Location
Staff
We had a lot of questions in general and everyone very willing to help.
Cleanliness & Comfort
Large Updated TV’s room cleaned daily
Local specialist: Josee Legrand
Josee
Josee Legrand
Local specialist in Lacenas | Replied on Feb 13, 2024
Dear Derina, I would like to thank you for giving us your feedback on your trip to France! Your kind words and positive review are really appreciated. I appreciate your comments on both the highlights and the negative experience. I wanted to let you know that I did follow up on the issue of the hotel in Nice and the hotel assures us they will be renovating soon. I apologize for that inconvenience. I strive to provide the best experience for my travelers and your comments allow us to... Read more

Dear Derina,

I would like to thank you for giving us your feedback on your trip to France! Your kind words and positive review are really appreciated.

I appreciate your comments on both the highlights and the negative experience. I wanted to let you know that I did follow up on the issue of the hotel in Nice and the hotel assures us they will be renovating soon. I apologize for that inconvenience.

I strive to provide the best experience for my travelers and your comments allow us to improve.
So thank you for taking the time to share your feedback as they are very important to us. You help us to control, maintain, and improve the quality of our services and those of our local partners. I hope you will travel with us again.

Thanks again for your trust in Kim Kim and in our team !

Respectfully,
Josée

The activities and sites we chose based on yo...
Patagonia | Jan 20 - Jan 30, 2024

Pavla
Pavla P.
Czechia | Reviewed on Feb 06, 2024
The activities and sites we chose based on your recommendations were the right fit for us - we really enjoyed all the excursions. All the local service providers / guides were just great, helpful, very nice people, friendly and easy to chat with and happy to share information on various local topics - be it Maria at Puerto Varas for the trip to Osorno volcano, Chloe for the kayaking, the Aqua Fresca team at Punta Arenas or Nara and Andres in Puerto Natales. Last but not least, Antonia with... Read more

The activities and sites we chose based on your recommendations were the right fit for us - we really enjoyed all the excursions. All the local service providers / guides were just great, helpful, very nice people, friendly and easy to chat with and happy to share information on various local topics - be it Maria at Puerto Varas for the trip to Osorno volcano, Chloe for the kayaking, the Aqua Fresca team at Punta Arenas or Nara and Andres in Puerto Natales. Last but not least, Antonia with the team from the Estancia were also amazing (and the lunch prepared there was way beyond our expectations - speaking for myself, I have never had better lamb asado!
Only the drivers taking us from/to the airports seemed not to be always quite informed that those transfers were already paid for, but we managed to explain and got this solved rather quickly.
The selection of hotels was just right as we wanted (we particularly loved the hotel Vendaval in Puerto Natales) and the overall organisation was perfect.
Indeed, our overall positive impressions from our trip were enhanced by the exceptionally good weather.
Thank you all!!!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Feb 22, 2024
Thank you Pavla! Sounds like the weather was very much in your favor for this trip, which is not so typical for Patagonia. We loved having you all, our partners and guides really enjoyed the company of your group and thanks for the kind words, I've passed your positive feedback along to each of them involved. I can say with 100% certainty that the lamb barbecue at Estancia La Peninsula is the best in all of Patagonia hahah, no I can't be that certain but it's the best I have ever had and it... Read more

Thank you Pavla! Sounds like the weather was very much in your favor for this trip, which is not so typical for Patagonia. We loved having you all, our partners and guides really enjoyed the company of your group and thanks for the kind words, I've passed your positive feedback along to each of them involved. I can say with 100% certainty that the lamb barbecue at Estancia La Peninsula is the best in all of Patagonia hahah, no I can't be that certain but it's the best I have ever had and it makes me happy to hear someone else say the same. Thank you all for trusting us and wishing you all the best!

Colorful, beautiful Guatemala!!!
Guatemala | Jan 28 - Feb 4, 2024

Carol
Carol T.
Portland, OR | Reviewed on Feb 06, 2024
Our 8-day tour in Guatemala was wonderful. Each site we visited was beautiful, interesting, and fun. Our guide, Lukas, was patient, kind, knowledgeable, helpful, and really a fantastic person overall. The lodgings were also lovely-not fancy, but well- cared for, comfortable, and with great breakfasts! Our drivers were skilled in some difficult terrains, and all of our transitions went smoothly. Home now and smiling to think about all our great experiences! Read more

Our 8-day tour in Guatemala was wonderful. Each site we visited was beautiful, interesting, and fun. Our guide, Lukas, was patient, kind, knowledgeable, helpful, and really a fantastic person overall. The lodgings were also lovely-not fancy, but well- cared for, comfortable, and with great breakfasts! Our drivers were skilled in some difficult terrains, and all of our transitions went smoothly. Home now and smiling to think about all our great experiences!

Hotel Review
Hacienda Tijax
Fronteras

I loved this lodging. The jungle plants, the location on the Rio Dulce, the excellent restaurant. It’s beautifully designed, with interesting and comfortable dwellings. There are several activities available and the boat ride on the river is outstanding!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Matt Hartell

Adventure of a lifetime now off our bucket list! All thanks to Gummi
Iceland | Jan 28 - Feb 2, 2024

Sandra
Sandra D.
Columbia, TN | Reviewed on Feb 06, 2024
There is absolutely not one thing we would change anything about our trip. It was absolutely perfect and all thanks to Gummi. We cannot say enough wonderful things about him. We highly recommend him and KimKim, Functioning both as our travel agent and tour guide. I interacted with him for several months. Always the epitome of professionalism. He went above and beyond to ensure our trip was perfect. As a travel agent, he worked with me to plan the ultimate adventure which was not only... Read more

There is absolutely not one thing we would change anything about our trip. It was absolutely perfect and all thanks to Gummi. We cannot say enough wonderful things about him. We highly recommend him and KimKim, Functioning both as our travel agent and tour guide. I interacted with him for several months. Always the epitome of professionalism. He went above and beyond to ensure our trip was perfect. As a travel agent, he worked with me to plan the ultimate adventure which was not only packed with all of the essential Icelandic sights but tailored it to our personal interests as well. We explored the Golden Circle, went dog-sledding, road Icelandic horses on the beach, explored an Ice Cave, saw seals in the wild, visited black sand and diamond beach, soaked in the secret and Blue lagoons and to top it off we saw the Northern lights. The trip was organized in way that fell seamless and efficient. He helped us with a packing list so we felt prepared to brave the Icelandic weather. . Very polite and well mannered not to mention super funny. He helped with our luggage, coats, etc. He made reservations for us at restaurants.

As a tour guide, he was not only incredibly informative (teaching us about the history, culture, geology and science of Iceland) but he was very welcoming, helping us to feel like locals instead of tourists. It was clear he knew the land and sights extremely well. You could also tell he had a passion for his Native homeland. He was super accommodating: absolutely no request was too big or small. No question was to silly for him to address. And believe me, we can be silly. I would rate Gummi a 20/10. We have been on many trips together as a group and agree he is by far the best guide/agent that we have worked with. Gummi ensured our trip to Iceland was absolutely memorable. A trip of a lifetime. We cannot wait to return to Iceland although it will be during the summer. We will definitely be using Gummi's services again in the future.

We highly recommend this trip, Gummi and KimKim.

Hotel Reviews
Hörgsland guesthouse and cottages
Kirkjubaejarklaustur

These cottages were nice. A great place to stay while looking for the Northern lights. Breakfast doesn't start until 8 am which can be a problem if you are leaving early. Overall, a great experience. Very cute.

Authenticity & Character
Location
The location was perfect for pursuit of the northern lights.
Staff
Cleanliness & Comfort
Old Charm Reykjavík Apartments
Reykjavík

Fabulous location. Very clean. Breakfast is not provided. Would stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Reykjavik Residence Apartment Hotel
Reykjavík

This apartment was lovely. Very clean. Great location. Provided a wonderful breakfast daily.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Iceland

Thankfully the volcano had settled down for us to be able to enjoy the blue lagoon. Absolutely spectacular. A must do for anyone.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Transport
Transport
Icelandic horse riding tour
Icelandic horse riding tour
Iceland

This was one of my favorite things. Awe who am I kidding. Everything was my favorite. These ladies loved there animals. It was very clear it was more than a job to them. They were very accommodating as well. We road on a black sand beach.

Quality of Experience
Guides, Drivers and Staff
Transport
Gummi was our guide. Despite the weather we all felt very safe.
Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland

The ice cave adventure was freaking amazing. Super interesting. The guide was very friendly and had all of the things we needed. This is a must do while in Iceland

Quality of Experience
Guides, Drivers and Staff
Transport
Hunting the Northern Lights with a Guide -Private tour
Hunting the Northern Lights with a Guide -Private tour
Iceland

Oh my gosh, this was spectacular. We were worried we would not be able to visualize the aurora due to clouds. Fortunately a winter storm with high winds came through a cleared the clouds. Gummi was able to find them right away. We spent quite a bit of time marveling at the site. As an added bonus, Gummi was able to perform some phenomenal photography for us.

Quality of Experience
Guides, Drivers and Staff
Gummi absolutely knew Iceland very well. He treated us all like royalty. Such a great man.
Transport
I felt safe riding with Gummi in quite a lot of stormy and snowing conditions
The Secret Lagoon
The Secret Lagoon
Iceland

This was very fun. I am glad we went here prior to the Blue Lagoon. It is not as posh as the Blue Lagoon but still great. It was amazing to be in the Lagoon warm while snow was falling. I took water shoes. They provide towels so no need to pack extra.

Quality of Experience
Guides, Drivers and Staff
Transport
Gummi was our personal guide for the trip. He was absolutely phenomenal
Dogsledding Mosfellsdalur
Dogsledding Mosfellsdalur
Iceland

Absolutely spectacular. I could tell the staff takes very good care of their dogs. They were so passionate. The dogs were so excited to be selected. They were eager to run and pull the sleds. We were able to pet them. The mushers were very professional. We had a party of 4. Each one of us was able to take turns mushing (driving the sled) although I think the dogs were actually in charge. LOL. They provided us with a jump suit which really helped keep us warm. Picture opportunities were provided. I highly recommend this activity.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Pálmason
G
Guðmundur Pálmason
Local specialist in Iceland | Replied on Feb 15, 2024

Thank you for the amazing review Sandy, although I can not for the life of me understand why you'd say I was funny, all those "jokes" you thought I was making.. yeh I was being dead serious hahah :D

Seriously, you girls were such an amazing group! I miss you all already and can't wait for you to come back so I can show you the green version of Iceland in summer :D

The trip and itenirary were great.
Vietnam | Jan 25 - Feb 4, 2024

H
Hummam A.
the Netherlands | Reviewed on Feb 06, 2024
The trip and itenirary were great. An, Doris Cuong, and Long were all great guides and showed us the south, central and northern parts of vietnam. The highlights were ha long bay, hoi an, the cu chi tunnels and I also recommend ba na hills. Read more

The trip and itenirary were great. An, Doris Cuong, and Long were all great guides and showed us the south, central and northern parts of vietnam. The highlights were ha long bay, hoi an, the cu chi tunnels and I also recommend ba na hills.

Hotel Review
Hotel will be booked by the client
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Feb 06, 2024

Dear Hummam,

I truly appreciate your kind words. It has been my pleasure to assist you with your trip to Vietnam. Your satisfaction brings me great joy. Once again thank you for trusting Kimkim and me. May your future be filled with many more wonderful journeys and experiences.

Goodbye and see you again! Vietnam and I will always look forward to having you back someday!

With my warmest regards,
Doris

Mathias was very prompt and helpful. The tim...
Galapagos Islands | Jan 28 - Feb 4, 2024

Earl
Earl W.
Haslett, MI | Reviewed on Feb 05, 2024
Mathias was very prompt and helpful. The timing and service of the local contractors was excellent. Especially wonderful was the crew of the Bonita. They went beyond to be helpful and enjoyable. The land tours were great, especially the guide on the first day to Darwin Center. We especially enjoyed the chance to be "in" Puerto Ayora before the cruise, staying at a local hotel and enjoying the restaurants and local flavor. We will certainly recommend you to everyone who asks. Thank You. Read more

Mathias was very prompt and helpful. The timing and service of the local contractors was excellent. Especially wonderful was the crew of the Bonita. They went beyond to be helpful and enjoyable. The land tours were great, especially the guide on the first day to Darwin Center. We especially enjoyed the chance to be "in" Puerto Ayora before the cruise, staying at a local hotel and enjoying the restaurants and local flavor. We will certainly recommend you to everyone who asks. Thank You.

Hotel Reviews
M/Y Bonita
Quito

Great price; great staff...everyone was very pleased. So much better than the big cruise ships.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Leon Marino (Lobo de Mar)
Puerto Ayora
Authenticity & Character
local, personal.
Location
Excellent price and location
Staff
Cleanliness & Comfort
Activity Review
Guided Hike to Tortuga Bay
Guided Hike to Tortuga Bay
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Feb 27, 2024

Hi Earl,

thank you for your review and for choosing Kimkim again to plan your trip! I’m happy to hear that you and your travel companions had a wonderful time in the Galapagos, and that you found the days in Puerto Ayora + the cruise to be just the right mix! I agree with you that the Bonita has an excellent crew that elevates the already great wildlife experience in the Islands, and I will make sure to forward your feedback!

Always safe travels,
Mathias & the Authentic Ecuador team

Belize vacation
Belize | Jan 23 - Jan 29, 2024

Brenda
Brenda T.
Bend, OR | Reviewed on Feb 05, 2024
A bit more spendy than I expected but lots due to traveling solo. Some of the excursions were cancelled due to weather, no one’s fault. One excursion actually encompassed what a second excursion was so cancelled that…no interest in doing it twice. The hotels were great. There was some confusion about day trip stuff or taxi not being paid so I was reimbursed after the trip. The jaguar did not last as long as indicated. I was back in 3 hours and the cooking class was only about an hour. Nothing... Read more

A bit more spendy than I expected but lots due to traveling solo. Some of the excursions were cancelled due to weather, no one’s fault. One excursion actually encompassed what a second excursion was so cancelled that…no interest in doing it twice. The hotels were great. There was some confusion about day trip stuff or taxi not being paid so I was reimbursed after the trip. The jaguar did not last as long as indicated. I was back in 3 hours and the cooking class was only about an hour. Nothing about the Carifuna culture or drumming/dancing like I thought.

Hotel Reviews
The Lodge at Jaguar Reef
Hopkins

Absolutely gorgeous!

Authenticity & Character
Decor was lovely
Location
Staff
Very attentive
Cleanliness & Comfort
Spotless
Mata Rocks Resort
San Pedro

Great views

Authenticity & Character
Location
Beachfront
Staff
Super helpful
Cleanliness & Comfort
Jan's Hotel
Caye Caulker

Great location. Super nice staff.

Authenticity & Character
Local operated
Location
Beachfront. Walkable
Staff
Everyone was super helpful
Cleanliness & Comfort
Activity Reviews
Cockscomb Wildlife Sanctuary
Cockscomb Wildlife Sanctuary
Hopkins Village

Really nice but just a quick trip. Only 3 hours. Not what I expected.

Quality of Experience
Guides, Drivers and Staff
Transport
Garifuna Cultural Immersion and Culinary Tour
Garifuna Cultural Immersion and Culinary Tour
Hopkins Village

I just helped cook a dish which was good and fun but that was it. Only lasted about an hour.

Quality of Experience
Guides, Drivers and Staff
Caye Caulker Manatee Experience from Ramon's Village
Caye Caulker Manatee Experience from Ramon's Village
San Pedro

It was a repeat itinerary of what I already did so I canceled it. Don’t think I was reimbursed for that one but unsure.

Blue Hole Snorkeling Day Tour
Blue Hole Snorkeling Day Tour
Belize

This was canceled twice due to weather. Sounded great though. Only rated it to continue this survey.

Quality of Experience
Guides, Drivers and Staff
Transport
Hol Chan/Shark Ray Alley - from Caye Caulker
Hol Chan/Shark Ray Alley - from Caye Caulker
Belize

Very nice. Also included Manitee and coral reef.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable
Transport
Local specialist: Matt Hartell

Gummi wanted to make sure everyone had a trip...
Iceland | Jan 28 - Feb 2, 2024

Debbie
Debbie C.
North Atlanta, GA | Reviewed on Feb 05, 2024
Gummi wanted to make sure everyone had a trip of a lifetime and each of us did!!! He was thoughtful and generous. Answered all the questions we had about Iceland, very knowledgeable. He designed a perfect trip. Highly recommend him!!! Read more

Gummi wanted to make sure everyone had a trip of a lifetime and each of us did!!! He was thoughtful and generous. Answered all the questions we had about Iceland, very knowledgeable. He designed a perfect trip. Highly recommend him!!!

Activity Reviews
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Icelandic horse riding tour
Icelandic horse riding tour
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Hunting the Northern Lights with a Guide -Private tour
Hunting the Northern Lights with a Guide -Private tour
Iceland

Gummi made it happen 😜!!!! Weather was not cooperating.

Quality of Experience
Guides, Drivers and Staff
Transport
Dogsledding Mosfellsdalur
Dogsledding Mosfellsdalur
Iceland

Outstanding! Had a ball!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Pálmason
G
Guðmundur Pálmason
Local specialist in Iceland | Replied on Feb 23, 2024

Thank you so much Debbie!
It was a pleasure and an honor to not only get to plan your trip but to get to spend 4 days with you showing you around my country in its harsh but beautiful winter coat (remember that WIND up on the Dyrhólaey cliff! haha!)
I hope I'll see you all back in Iceland again!

Gummi

Overall the trip and KimKim team were fantastic.
Costa Rica | Jan 17 - Feb 1, 2024

Marlynn
Marlynn M.
Florence-Graham, CA | Reviewed on Feb 05, 2024
Overall the trip was fantastic. We loved that KimKim chose five different locations throughout Costa Rica that fit our interests and desires for this trip. Each location was always a nice surprise and added adventure. We were never disappointed. We appreciated that Holden, Wilman, and KimKim team were always available to help if needed. Wilman was a great help, particularly during the first few days. We had to add a day to the start of the trip due to having to fly in a day early. That... Read more

Overall the trip was fantastic. We loved that KimKim chose five different locations throughout Costa Rica that fit our interests and desires for this trip. Each location was always a nice surprise and added adventure. We were never disappointed. We appreciated that Holden, Wilman, and KimKim team were always available to help if needed. Wilman was a great help, particularly during the first few days. We had to add a day to the start of the trip due to having to fly in a day early. That caused a hitch or two for the trip plan for the first couple of days but Wilman was always there to straighten it out with us. Overall, we were very satisfied with KimKim and all persons involved. We’ve praised KimKim to many of our friends.

Hotel Reviews
Trogon Lodge
San Gerardo de Dota

This was the most unusual location and surroundings of any of the hotels. Trogon Lodge is tucked away 'way down' into the valley, with roads that required some careful attention for driving (7 kilometers off Route 2 on a narrow, curve-filled drive). Nevertheless, the location was well-worth it! Note that it was cold (relatively) since it sits at roughly 7000 feet in altitude. The dining room was very nice with excellent food. and service. A beautiful river, with many waterfalls, runs directly through Trogon grounds with several trails to explore along the river. The casitas are also located such that you will follow one, two or more trails to get to your lodging. In this sense, a person with handicaps would be challenged, but could ask for a casita most closely located to necessities. Trogon Lodge is also fairly isolated, meaning no gas station or other convenience stores are within 20-30 kilometers. We didn't need them, though we had some concern about having only a quarter tank of gas. Not a problem, since the nearest gas was 31 kilometers away and well within reach. Though cold much of the day, we thoroughly enjoyed the natural setting and our stay (2 nights)!!

Authenticity & Character
Location
As noted, well tucked away in the mountains!!
Staff
Cleanliness & Comfort
As noted, comfort is relative to the location. Given its location, it was very comfortable.
Senda Monteverde Hotel
Monteverde

This hotel was a different, but enjoyable, experience. The casita was hidden away nicely with a path to breakfast readily available. The views from the restaurant were good, but not spectacular. The food was good, well prepared, and excellently served by the wait staff. Our experience was fewer opportunities to explore the mountains without going a ways out of town, though Monteverde itself was an interesting place to explore.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Lovely setting outside the city of La Fortuna; we visited the community several times. The breakfasts were overly generous offerings with a beautiful view of a lagoon with dozens of white herons, our couple spa experience was fantastic, the grounds were beautiful. The staff was always ready to help and...we greatly enjoyed the Arenal Zip Line experience. and much more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Issimo Suites Boutique Hotel & Spa—Adults Only
Manuel Antonio

This was my (Ellie's) favorite place - the breakfasts were wonderful, the room was high above the sea from which we could see for miles into the ocean, service was wonderful, the room was spacious with a lovely little deck to sit on when we felt like we wanted to be outside. We had wonderful love-making here, too!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rio Celeste Hideaway Resort
Bijagua

Fantastic from the casita we had, the pool, the food, the hiking trails. It was genuinely a hideaway for a moment in our lives. We had wonderful love-making here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sunset Sailing Cruise on the Brisa Elegante
Sunset Sailing Cruise on the Brisa Elegante
Costa Rica

What's to say!! It was a genuine sunset cruise, on a 3-sail, wooden sail boat (according to our guide the only one in Costa Rica?). Food was excellent, staff, too. Opportunities for swimming and snorkeling were provided. Fun time and people!!

Quality of Experience
Food
Guides, Drivers and Staff
Very attentive, conversational and informative.
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

This was a major highlight of our time in Costa Rica. The National Park is over the top, especially given that we had a guide who was informed, informative and responsive to questions. We learned much about all manner of wildlife. In addition, our guide was a historian of Latin America providing us wonderful detail about the creation and evolution of the National Park. Included in that, of course, was information about colonialism, the United Fruit Company and the history of America Central as opposed to Central America (the latter being the history with which many of us are familiar).

Quality of Experience
Guides, Drivers and Staff
Self drive from {{start_location}} to {{end_location}}
Costa Rica

This worked well. The first distance down the mountain (Route 606) was ok. The main route (Routes 1 and 324) were ok, too. Keep in mind that the infrastructure of Costa Rica is not as clearly developed as we in the US, spoiled as we are, are used to. Most of our highway routes were two lane, with a few four lanes now and then. In some cases, as when we went to Trogon Lodge, the 7 kilometers to the Lodge were very curvy and narrow. But, hey, it's part of the experience!!!

Quality of Experience
Guides, Drivers and Staff
Really not relevant to the category...
Transport
Monteverde Cloud Forest Guided Hike
Monteverde Cloud Forest Guided Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Rio Celeste & Tenorio Volcano Private Hike
Rio Celeste & Tenorio Volcano Private Hike
Bijagua / Rio Celeste

This was an event set up by KimKim (Serendipity Adventures) with us. We had a good guide (Ian). He was able to show us several spectacular bird events. The most exciting was seeing a Quetzal perched in a tree. Through the guides monocular, we took several pictures we will treasure.

Quality of Experience
Guides, Drivers and Staff
Transport
Self drive with the guide in the car to direct us. Worked fine.
Tapir Valley Nature Reserve Night Walk
Tapir Valley Nature Reserve Night Walk
Bijagua / Rio Celeste

Excellent night walk!! Our guide was eager to show us all forms of frogs, snakes, birds! But the frosting on the cake was finding a Tapir (with four young ones) 'eating up the forest'. Yes, they feast on small trees and other fodder of the forest. We were able to get excellent video evidence of this experience.

Quality of Experience
Guides, Drivers and Staff
Excellent and informative!
Transport
In a sense this is not applicable, since we drove to the location where the night walk started. One note - by the time the walk was over (about 3 hours) it was raining a bit and a fog had set in. Driving back to the Hideaway was a little treacherous. Fortunately, the road was busy and we were able to 'feel' our way back ok.
Big Arenal Mundo Aventura Zipline
Big Arenal Mundo Aventura Zipline
Arenal/La Fortuna

Amazing and fantastic, with a very helpful and entertaining crew!! This is a 12-platform zip line, one of which is a kilometer long in itself.

Quality of Experience
Guides, Drivers and Staff
All were attentive to the fact that our ages - 81 and 84 - were obvious. They were caring and helpful. We love the fact that one of the staff yelled from his platform to the next "here comes la abuela!!" (grandmother).
Transport
Transport was a wagon (open on the sides) pulled by a tractor. This took us much of the way to the first platform, but the climb was still significant beyond that.
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 05, 2024

That's awesome Marlynn and Elaine, it sounds like your trip was a resounding success! I'm so excited to hear that you saw tapir in Bijagua, that's a real prize! and a quetzal! How lucky you were on this trip.
I'm glad to hear that the hotels worked out well for you :)
This review, and knowing that you had a great time, makes me very happy.

Oscar in Cusco was great. The other guides we...
Peru | Jan 18 - Jan 29, 2024

Gary
Gary Z.
Newark, NJ | Reviewed on Feb 05, 2024

Oscar in Cusco was great. The other guides were good and the trip was great, basically hitting all the spots we wanted in a short period of time!

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Feb 14, 2024

Hi Gary,
Thank you very much! ☺
I'm sharing your review with our team. They'll be happy to read it.
Take care!
Liz.

Amazing trip to Argentina!
Argentina | Dec 31 - Jan 8, 2024

R
Raj M.
Marlborough, MA | Reviewed on Feb 05, 2024
Amazing trip to Argentina! Well curated by Ana, who made sure our group of 8 were well cared for. We had personalized guided tours in Buenos Aires, Mendoza and Iguazu with well informed guides. The Diplomatic Hotel was the best! Food tours and cooking classes in Buenos Aires were terrific experiences. Thanks for everything! Read more

Amazing trip to Argentina! Well curated by Ana, who made sure our group of 8 were well cared for. We had personalized guided tours in Buenos Aires, Mendoza and Iguazu with well informed guides. The Diplomatic Hotel was the best! Food tours and cooking classes in Buenos Aires were terrific experiences. Thanks for everything!

Hotel Reviews
Pleno Madero Hotel
Buenos Aires

The staff was very helpful as eight of us descended on them at the start of our visit to Argentina. They helped get rooms ready and held back food for some of us who arrived on later flights. Very kind of them to hold our bags for a week as we went to Iguazu and Mendoza, as we were returning back to this hotel.

Authenticity & Character
Starkly modern, small rooms
Location
Were told to be careful which direction we went as some areas were a bit sketchy
Staff
Cleanliness & Comfort
O2 Hotel Iguazú
Puerto Iguazú

A brand new hotel in the heart of Iguazu Falls but still away from the main thoroughfare. Clean rooms, a great roof top bar. Walking distance to restaurants downtown.

Authenticity & Character
Location
Staff
Hard to communicate with them in English. They tried hard
Cleanliness & Comfort
Diplomatic Hotel
Mendoza

This was one of the best hotels we stayed at on our Argentina trip. The staff were very accommodating, the room and location was great! A group of 8, we had a great time here.

Authenticity & Character
Location
Staff
So accommodating - we hung out at the bar area every evening and the waitstaff really pampered us.
Cleanliness & Comfort
Local specialist: Ana Gutierrez
Ana
Ana Gutierrez
Local specialist in Buenos Aires | Replied on Feb 07, 2024

Thank you so much, Raj, for taking the time to share your feedback and for such nice words! I'm happy to know you had a great experience while in Argentina exploring the highlights, especially during this special festive season. I have mentioned in earlier messages you've been great travelers and I want to add that it was great and enjoyable working with you to put together this lovely itinerary for you and your amazing group of friends!😊
Thanks a bunch for your trust and hope we can have you back in South America in the future.
All the best,
Ana

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