Kimkim Trip Reviews

4.8
Based on 19,459 ratings
Read 19,459 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great trip to Guatemala and Belize with Eduardo!
Guatemala | Dec 13 - Dec 28, 2023

S
Sharone B.
Canada | Reviewed on Dec 29, 2023
Eduardo was highly attentive and truly expert in planning phase, resulting in a very smooth (not to mention interesting, exciting, and highly tailored to our preferences!) experience where even the tiniest of details was thought out. In advance. Throughout the trip he responded immediately to any query or request. As a result, we had an absolutely phenomenal Guatemala-Belize trip! If you’re travelling to Guatemala it is important to note that English is not common and not all... Read more

Eduardo was highly attentive and truly expert in planning phase, resulting in a very smooth (not to mention interesting, exciting, and highly tailored to our preferences!) experience where even the tiniest of details was thought out. In advance. Throughout the trip he responded immediately to any query or request.

As a result, we had an absolutely phenomenal Guatemala-Belize trip!

If you’re travelling to Guatemala it is important to note that English is not common and not all guides speak it perfectly. As well, not all guides have extensive training in the history of the country etc. Make sure to talk to Eduardo about booking the most seasoned and best-English-speaking guides, and your trip will be superb!

Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Jan 03, 2024

Thank you for all this feedback, we have no doubt that this will help us to get more folks interested in this route which is impressive.

Thank you for taking the time to leave us your review !!
I'm highly glad you had a great time on the Program activities you and I built for this unforgettable tour. It is very helpful to know that you had a great time with our team guiding you around the country. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

Wonderful experience in Morocco
Morocco | Dec 21 - Dec 29, 2023

Anupam
Anupam C.
Baltimore, MD | Reviewed on Dec 29, 2023
Thank you Abdel and Said for your warm welcome and taking care of us.I would truly recommend Samir as one of the best driver/ host for whomever would like to travel to Morocco. He is very knowledgable,we learnt a lot for him. He took care of our safety and provides tips on what to do and not to do. One of best guy we met. I would like to special mention about Ahmed who took care us to make our Sahara experience as a memorable one along with one of best guides Abdullah "Abdel" in Marrakesh... Read more

Thank you Abdel and Said for your warm welcome and taking care of us.I would truly recommend Samir as one of the best driver/ host for whomever would like to travel to Morocco. He is very knowledgable,we learnt a lot for him. He took care of our safety and provides tips on what to do and not to do. One of best guy we met. I would like to special mention about Ahmed who took care us to make our Sahara experience as a memorable one along with one of best guides Abdullah "Abdel" in Marrakesh ..he had so much knowledge of the town and had great energy to share with us insights !!

Hotel Reviews
Riad Ksar Ighnda
Ait Benhaddou

Overall a great experience but food was over in breakfast and they did not bother to refill breakfast buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

One of the best trips and had a great time with Mustafa and Ahmed. Ahmed is all in one a great singer,chef and host.Loved the experience !!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dar Mounir
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mövenpick Hotel Casablanca
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Casablanca to Chefchaouen via Rabat
Casablanca to Chefchaouen via Rabat
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ait Benhaddou to Marrakech via Tizi N'Tichka pass
Ait Benhaddou to Marrakech via Tizi N'Tichka pass
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
From Merzouga Desert to Aït Benhaddou
From Merzouga Desert to Aït Benhaddou
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
A Family's Guided tour of Fez
A Family's Guided tour of Fez
Fes
Quality of Experience
Guides, Drivers and Staff
Samir our driver was great..we didnt like the local guide
Transport
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Family Fun in Chefchaouen: Guided Exploration of the Blue City
Family Fun in Chefchaouen: Guided Exploration of the Blue City
Chefchaouen
Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Fez to Merzouga Desert
Private Transfer from Fez to Merzouga Desert
Morocco

Abdul was one of best guide and host

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Marrakech's Wonders: A Family-Friendly Guided Tour & a Special Visit to the Tomb of Imam Al Jazuli´
Exploring Marrakech's Wonders: A Family-Friendly Guided Tour & a Special Visit to the Tomb of Imam Al Jazuli´
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Walking thru lanes of Marrakesh Market
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Dec 29, 2023
Hi Anupam, Thank you very much for your wonderful review and for sharing your experience with us! We're thrilled to hear that Said, Samir, and Ahmed were able to make your trip to Morocco an exceptional and memorable one. Samir truly takes pride in his role as a driver and host, and it's fantastic to hear that his knowledge and attention to your safety made such a positive impact on your journey. His dedication to ensuring a great travel experience is truly commendable. Additionally, your... Read more

Hi Anupam,

Thank you very much for your wonderful review and for sharing your experience with us! We're thrilled to hear that Said, Samir, and Ahmed were able to make your trip to Morocco an exceptional and memorable one.

Samir truly takes pride in his role as a driver and host, and it's fantastic to hear that his knowledge and attention to your safety made such a positive impact on your journey. His dedication to ensuring a great travel experience is truly commendable.

Additionally, your special mention of Ahmed for ensuring your Sahara experience was unforgettable speaks volumes about the care and effort put into making your trip remarkable.

Abdel's expertise in guiding you through Marrakesh must have added immense value to your exploration. His knowledge of the town and enthusiastic energy seem to have left a lasting impression, creating insightful and memorable moments throughout your visit.

Your kind words truly motivate us to continue providing exceptional service, and we genuinely appreciate your recommendation. We're honored to have been part of your journey through Morocco, and we hope to welcome you back for more adventures in the future!

Warm regards,
Abdel

Unforgettable trip tailor-made by an attentive and knowledgeable local specialist
the Azores | Dec 20 - Dec 28, 2023

Isabela
Isabela V.
Flagami, FL | Reviewed on Dec 29, 2023
We couldn’t be more pleased with our trip to the Azores, we had never been and had little knowledge of the islands so we were very grateful to have a local assist us in the planning. Tiago was attentive and scheduled the trip according to our wants and wishes, he provided an itinerary and also suggested other things we could do if we had extra time or were interested. During our time in the Azores he circled back and checked in to see if everything was going well and if we needed anything... Read more

We couldn’t be more pleased with our trip to the Azores, we had never been and had little knowledge of the islands so we were very grateful to have a local assist us in the planning. Tiago was attentive and scheduled the trip according to our wants and wishes, he provided an itinerary and also suggested other things we could do if we had extra time or were interested. During our time in the Azores he circled back and checked in to see if everything was going well and if we needed anything else. Would absolutely recommend to anyone, because I do believe that working with a local provided us with a better insight of the place and we were given name of restaurants and/ or trails and sights worth visiting.

Activity Review
Canyoning in the Azores
Canyoning in the Azores
Portugal

Absolutelly recommend the canyoning activity with Active Blueberry! We had 2 instructors with us, they were sure everyone was safe and felt secure to make the jumps, they accommodated to people who didn’t want to jump or were a little hesitant. Furthermore they were knowledgeable and very professional and we were very pleased and would do this activity again because of the lush and beautiful scenery.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Dec 30, 2023

Dear Isabela and family!

You're just too sweet. I do believe that I worked to meet your expectations, but the fact that you're so nice and easy going people made everything much simpler!!

Thank you for being kind, interested and for your constant feedback!!

I only wish we had spent some time together in the Azores!!

Please send my regards to Paulina, Cristina, Rafael and Eugenia. You are a great family!!

A happy 2024 to you all!

Best,

Tiago

An Incredible Argentine Getaway!
Argentina | Dec 13 - Dec 27, 2023

B
Bharat M.
Los Angeles, CA | Reviewed on Dec 28, 2023
I have to start by saying this was one of the most amazing trips I’ve been on. I spent 15 days in Argentina from mid to late December. Matias helped me put together the perfect itinerary! I covered Buenos Aires, Iguazu, Ushuaia and Patagonia (El Calafate, El Chalten and Bariloche) during my travels. Everything from accommodation to transfers to tours were impeccable and well organized. Even re-working the itinerary when an unexpected storm caused flight disruptions was promptly and... Read more

I have to start by saying this was one of the most amazing trips I’ve been on. I spent 15 days in Argentina from mid to late December. Matias helped me put together the perfect itinerary! I covered Buenos Aires, Iguazu, Ushuaia and Patagonia (El Calafate, El Chalten and Bariloche) during my travels. Everything from accommodation to transfers to tours were impeccable and well organized. Even re-working the itinerary when an unexpected storm caused flight disruptions was promptly and professionally handled by Matias.
Argentina truly has some of the most awe-inspiring and varied landscapes - from glaciers to sapphire blue lakes, towering mountains to lush green tropical jungles. The culinary scene and friendly locals made the stay extra special.
I would also like to give a special shout out to the team of local tour organizers and guides at Designer Trips, Canal Fun, Ryan’s travel, Sur time and NEA Travesias that made this possible.

Hotel Reviews
Kau Yatun Hotel Boutique & Estancia
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
O2 Hotel Iguazú
Puerto Iguazú
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Los Acebos Ushuaia Hotel
Ushuaia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lunajuim
El Chalten
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Huinid Bustillo Hotel & Spa
San Carlos de Bariloche
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anselmo Buenos Aires, Curio Collection by Hilton
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Laguna de los Tres Trek
Laguna de los Tres Trek
El Chaltén
Quality of Experience
Victoria Island and Arrayanes Forest
Victoria Island and Arrayanes Forest
Argentina
Quality of Experience
Food
Guides, Drivers and Staff
Guides could've been better in english, most explanation was in spanish
Transport
Sea Lions Navigation
Sea Lions Navigation
Ushuaia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Penguin Rookery at Martillo Island
Penguin Rookery at Martillo Island
Ushuaia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tierra del Fuego National Park & The End of the World Train
Tierra del Fuego National Park & The End of the World Train
Ushuaia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tango Show & Dinner at La Ventana
Tango Show & Dinner at La Ventana
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visiting the Argentine Waterfalls of Iguazu
Visiting the Argentine Waterfalls of Iguazu
Argentina
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Matias Alemani
Matias
Matias Alemani
Local specialist in Buenos Aires | Replied on Jan 22, 2024
Bharat, Thank you so much for your heartfelt message! I'm thrilled to hear that your trip to Argentina was such an incredible experience, and I'm glad I could assist in planning the perfect itinerary for you. It's wonderful to know that everything, from accommodations to tours, met your expectations and that our team was able to handle unexpected challenges professionally. I'll be sure to pass on your special shout-out to the local tour organizers and guides at Designer Trips, Canal Fun,... Read more

Bharat,

Thank you so much for your heartfelt message! I'm thrilled to hear that your trip to Argentina was such an incredible experience, and I'm glad I could assist in planning the perfect itinerary for you. It's wonderful to know that everything, from accommodations to tours, met your expectations and that our team was able to handle unexpected challenges professionally.

I'll be sure to pass on your special shout-out to the local tour organizers and guides at Designer Trips, Canal Fun, Ryan's Travel, Sur Time, and NEA Travesias. Their dedication played a significant role in making your journey memorable.

It was a pleasure assisting you in planning your trip, and I hope these memories stay with you for a lifetime. If you ever decide to embark on another adventure, don't hesitate to reach out. Safe travels and best wishes!

Warm regards,
Matias

RUINED HONEYMOON
Uganda | Dec 5 - Dec 14, 2022

O
Oncu K.
United Kingdom | Reviewed on Dec 28, 2023
It has been slightly more than one year since we have completed our honeymoon in Uganda and Kenya, both of which were arranged through Kimkim. Reason I am this late to post this review is because I promised myself I will never look back and remember all the negative aspects of our honeymoon - however, Kimkim kept spamming me with e-mails, and here we are. Luckily, my wife and I both have taken good notes of these incidents, have screen recordings, videos etc. if anyone is interested... We... Read more

It has been slightly more than one year since we have completed our honeymoon in Uganda and Kenya, both of which were arranged through Kimkim. Reason I am this late to post this review is because I promised myself I will never look back and remember all the negative aspects of our honeymoon - however, Kimkim kept spamming me with e-mails, and here we are. Luckily, my wife and I both have taken good notes of these incidents, have screen recordings, videos etc. if anyone is interested... We spent majority of our time in Uganda and this is going to be all about Uganda.

Here we go:
1- You should know that Kimkim outsources its clients' queries onto so-called 'local expert's. What's worse is these 'local expert's than in turn outsource it again to someone local. As an example, when we contacted Kimkim, we were introduced to a 'local expert' called Vivian Kironde (Magic Africa), who was in fact living in Germany, and who had outsourced our trip to another agency in Uganda, and who had in turn hired our guide, Gideon. I do not think anywhere on this web-site you can clearly see this through, though I'm pretty sure they make you sign some disclosures which actually tells the customers that they will outsource everything. In short, these guys have zero accountability / responsibility, which I will tell you more later on.
2- On the original itinerary we were provided with, there were 15-hour travel distances by car & by plane, including a flight at 3AM (which included travel to and from the airport of another 4-5 hours each). Instead of Vivian, we found our own flights and actually did all of the connections ourselves. This all had to happen 2 weeks prior to our trip because of Vivian's incompetence.
3- 2 days prior to the trip, we were asked to pay an extra $820 without any explanations. This was originally asked by Vivian, once again, two days prior to the trip. We had paid our money weeks / if not months before. Imagine paying a huge amount of money, only to be asked for more, and when you ask where does it stop, Olivia from Kimkim tells you these are 'legit' expenses but they will 'gift' it to us
4- We had agreed to an all inclusive 'full board food' with Vivian and Kimkim. However, on the first day of our trip, our guide Gideon told us that this was not the case, instructed by Vivian... I cannot explain the level of 'he said she said' on this trip, and especially with the amount of money we had paid
5- During the trip, when we wanted to change the itinerary for an extra day of stay somewhere, we were quoted $170 / per night, instead of $145 that was communicated originally for that extra night on the Kimkim platform... Luckily, we had written proof, similar to our 'full board food'.

If you have read this far - please read the below as it gets better:
- We were supposed to stay for 3 nights in our final hotel in Bwindi National Park and on our last day, leave for the airstrip at 3AM. However, our guide told us that we should leave and go to a different hotel on our 2nd day, given the roads were very dangerous because of rains and heavy landslide. When we asked if Vivian / Kimkim was in the loop, he said, yes they are
- On our second day, we left to go to a different hotel in Bwindi, closer to our airstrip. After we have left and we moved closer to our destination, our guide told us that we were actually going to stay in a 'homestay' with a 'private butler' etc. We were slightly suspicious, but given we had moved from the original hotel already, had no connection / wifi etc., and was instructed that Kimkim was in the loop, we obliged thinking this should be okay. When we arrived to this 'homestay', it was shocking. The place where we were asked to stay had no doors. I do not want to go into more details out of respect for the lovely people who had opened up their home for us - but clearly something was wrong given we had paid tens of thousands for this trip.
- We then pressured our guide to find us a different hotel and he took us to 2-3 other hotels, which were similar to the homestay, and not at all in line with the hotels we so far stayed in Uganda. Finally, we charged our batteries in one of the hotels we were taken by our guide, and was just searching online, trying to find a connection to contact Kimkim
- We had to find our own accommodation (Engagi Lodge), without any help from Kimkim or Vivian (MagicAfrika), or our guide who was trying to put us through different terrible hotels. We were then promised by each of Kimkim, Vivian, and our guide that somebody other than us would be paying for our alternative accommodation, which in the end was denied by all parties. I'm not at all surprised by the guide or Vivian, but mostly by Kimkim. One word, disgusting behavior from everyone involved. They did not even take our calls and closed all channels of communication. I even tried to contact the founder on Linkedin, after all hopes were gone, and he blocked me...
- We were so lucky to have some of the best people in Engagi Lodge, who had heard our guide Gideon promise us that Kimkim / Vivian / Gideon would take care of our stay. When Gideon turned on his promise, the lovely people of Engagi Lodge told us that they will impound Gideon's car until they get their money from either one of Gideon / Vivian or Kimkim.

To recap - my wife and I paid c.$20k for this trip. A quick calculation back in the day would give us c. $8k for the same trip, if we had done it on our own. We knew that we had overpaid, but we were okay with it, given Uganda is a relatively hard to navigate country and we needed accountability from Kimkim and local expertise from Vivian. However, none of this mattered.

It was extremely stressful and unsafe at certain points in time, with zero accountability from Kimkim.

Do not ever use them. I am more than happy to speak to anyone (just a concerned citizen) - feel free to email.

Thanks,
Oncu
[email protected]

Hotel Reviews
Zebra Plains Mara Camp
Location
Twin Lakes Safari Lodge
Bakiga Lodge Bwindi
The Boma Hotel
Entebbe
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Vivian Kironde

Overall the trip was fantastic. Especially a...
Colombia | Dec 4 - Dec 12, 2023

C
christian r.
San Diego, CA | Reviewed on Dec 28, 2023
Overall the trip was fantastic. Especially all the help with the Airlines and basically anything else that I needed. The only couple of things that I would change is the hotel in Pasto and in Bogota on the last night. The hotel in Pasto was ok but incredibly loud and the room didn't have a window, AC, fan anything so it was just hot and bad air. When you drive through the student district there are a bunch of restaurants there and hotels that would be more fun to stay in and have the... Read more

Overall the trip was fantastic. Especially all the help with the Airlines and basically anything else that I needed. The only couple of things that I would change is the hotel in Pasto and in Bogota on the last night. The hotel in Pasto was ok but incredibly loud and the room didn't have a window, AC, fan anything so it was just hot and bad air. When you drive through the student district there are a bunch of restaurants there and hotels that would be more fun to stay in and have the opportunity to go out. The hotel in Bogota that I am talking about is the last night. Again just had a window but with the airplanes you couldn't have it open. No toilet paper in there, towels etc again which is ok because I know it was booked for the convenience of being able to get to the airport early.

One other thing that I would add is the guides need to be more clear on what days they will be with you and for what times. This may be an American thing but I wanted to tip the driver and guide at the end of the time that I would be with them so each day I would ask...are you with me tomorrow? Sometimes they would say yes, sometimes it was just the driver etc. Again non of this is a problem but for me to tip I want to tip at the end of the journey not each day. With that being said it was hard to make sure I had the right amount of cash on hand not knowing what day the guide would leave or if I had the same driver daily. Hopefully that makes sense.

Hotel Reviews
Hotel Habitel
Bogotá

No toilet paper, no towels just not ready to stay in. There was a window but you couldn't keep it open because of the planes so the room was hot.

Authenticity & Character
Location
Staff
Took a very long time to check out in the morning especially being at 2AM and me being the only one there.
Cleanliness & Comfort
Hotel Cuellar's
San Juan de Pasto

The hotel was loud and hot. No air in the rooms and not even a window to open. You could hear someone on the phone from 3 doors down. I would of rather stayed in the student district than here.

Authenticity & Character
The hotel handled more large groups with music and meetings than feeling like you were at a local nice hotel.
Location
Staff
Cleanliness & Comfort
Activity Review
Volcano Mud & The Pink Sea
Volcano Mud & The Pink Sea
Cartagena

This was sold as the Pink Sea but in reality its a man made salt production that has no reason to go to. It was a waste of a day in my mind and I would tell everyone going to skip it.

Quality of Experience
Food
Finally got taken to a real restaurant after asking multiple times and it is so much better than the tourist food.
Guides, Drivers and Staff
Transport
Local specialist: Wendy Romero
Wendy
Wendy Romero
Local specialist in Santa Marta | Replied on Jan 18, 2024
Dear Christian, Thank you very much for your valuable feedback. Your comments mean the world to us, as they provide us with the opportunity to enhance our services and continue showcasing the best of Colombia!
I’m delighted to hear that you thoroughly enjoyed the cultural experience in Pasto and that our guides met your expectations during your visit.
We have carefully reviewed your comments regarding Galerazamba, the last hotel in Bogotá and the hotel in Pasto, the recommended order of... Read more

Dear Christian,

Thank you very much for your valuable feedback. Your comments mean the world to us, as they provide us with the opportunity to enhance our services and continue showcasing the best of Colombia!
I’m delighted to hear that you thoroughly enjoyed the cultural experience in Pasto and that our guides met your expectations during your visit.

We have carefully reviewed your comments regarding Galerazamba, the last hotel in Bogotá and the hotel in Pasto, the recommended order of destinations when combining places like Cartagena and Pasto, the seat selection process on flights, and the information provided about the guides and drivers accompanying our passengers. Your insights will be instrumental in improving our future travel proposals.

We look forward to welcoming you back to Colombia someday, where we can introduce you to more of our incredible destinations!

Warmest wishes for a fantastic year ahead!
Best regards,
Wen

A Galápagos Adventure Beyond Imagination with KimKim and Tamer Obeid
Galapagos Islands | Dec 8 - Dec 20, 2023

Patricia
Patricia D.
Talladega, AL | Reviewed on Dec 28, 2023
I recently had the privilege of experiencing an unforgettable journey to the Amazon Rainforest and Galápagos Islands, meticulously crafted by the incredible team at KimKim and expertly planned by the brilliant Tamer. From the moment I embarked on this adventure, it became abundantly clear that this was no ordinary trip—it was a seamless blend of natural wonders, personalized service, and unparalleled expertise.
Tamer, our dedicated planner, proved to be the linchpin of our Galápagos...
Read more

I recently had the privilege of experiencing an unforgettable journey to the Amazon Rainforest and Galápagos Islands, meticulously crafted by the incredible team at KimKim and expertly planned by the brilliant Tamer. From the moment I embarked on this adventure, it became abundantly clear that this was no ordinary trip—it was a seamless blend of natural wonders, personalized service, and unparalleled expertise.
Tamer, our dedicated planner, proved to be the linchpin of our Galápagos escapade. His passion for the Amazon and islands coupled with a deep understanding of their unique ecosystems shone through in every detail of our itinerary. Tamer took the time to get to know our preferences, ensuring that each day held the perfect mix of exploration, relaxation, and wildlife encounters. His thoughtful recommendations and insider knowledge made our journey feel like a curated masterpiece, tailored just for us.
The Galápagos Islands are a natural wonder, and KimKim ensured that we experienced their magic in the most authentic and immersive way possible. The seamless coordination of our activities, accommodations, and transportation left us with nothing to worry about except soaking in the awe-inspiring landscapes and extraordinary biodiversity.
The handpicked local guides provided by KimKim were not only knowledgeable but also passionate ambassadors for the Galápagos. Their insights into the islands' history, geology, and wildlife added a rich layer to our exploration, turning each excursion into a fascinating learning experience.
Vinnie was our guide during our stay in the amazon. We stayed at the Napo Cultural Center and were completely blown away by the hospitality shown by the Kichwa people. We did several day hikes and one night hike. On our very first day, we spotted a three toed sloth. The personal attention shown was outstanding. Our guide Vinnie was with us every step of the way. And of course, Tamer was always checking in to ensure we were conformable and had everything we needed.
We left the Amazon and spent 1 day touring the city of Quito. Again, Tamer set up amazing guides that were devoted to us the whole time. Sebastian and his father Alejandro were full of knowledge and catered to us to ensure we got to experience as much of the city as we could in our short time.
After Quito, we headed to the Galapagos! And once again, Tamer was with us every step of the way. I cannot express adequately how grateful we are to Tamer. We had a few minor glitches (like the plane to the Galapagos was delayed several hours due to a bird hitting it and even then Tamer was on top of everything.) We never once felt like we needed to worry as Tamer was always in the background giving us updates and new plans. One of the highlights of our trip was the flexibility and responsiveness of the KimKim team. Our plans were adjusted seamlessly when unforeseen circumstances arose, demonstrating their commitment to delivering a flawless travel experience.
Accommodations were carefully selected to complement the unique character of each island, ranging from cozy boutique hotels to eco-friendly lodges. Tamer's attention to detail extended to every aspect of our stay, ensuring that our accommodations were not just places to rest but integral parts of the overall Galápagos experience.
On each island, we had guides waiting for us to help us get to our hotels, grab a taxi, go on an expedition, etc.
Viviana was our guide for Santa Cruz and she was spectacular. Julio was our guide on Isabela island and once again, he was amazing. Our last island was San Cristobal with our guide Mafer. Just like all the previous guides, she was fantastic. I could go on and on but this review would turn into a novel! Essentially, we would not have had the experience of a lifetime if not for Tamer and the KimKim team. All of our amazing experiences and guides to help us along the way were due to Tamer and his planning.
In conclusion, my Galápagos adventure with KimKim and Planner Tamer was nothing short of extraordinary. The combination of Tamer's expertise, KimKim's flawless execution, and the awe-inspiring beauty of the Galápagos Islands created a travel experience that surpassed all expectations. I wholeheartedly recommend KimKim and Tamer to anyone seeking a meticulously crafted, personalized, and unforgettable journey to this natural wonder.

Hotel Reviews
La Isla Hotel
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno

Amazing location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casita de la Playa
Puerto Villamil

Words cannot describe the beauty of this beach and the location of this hotel. We were surrounded by pristine beach and blue footed bobbies the whole time!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Quito Hotel
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Napo Cultural Center
Quito

Nestled deep within the enchanting embrace of the Amazon Rainforest, the Napo Cultural Center stands as a testament to the rich tapestry of indigenous culture and the awe-inspiring biodiversity that defines the lungs of our planet. My recent visit to this extraordinary destination was nothing short of magical, leaving me with memories that will undoubtedly last a lifetime. From the moment I arrived, the warm and genuine hospitality of the Kichwa Añangu community enveloped me, creating an immediate sense of connection with the people and the land. The eco-friendly lodges seamlessly blend with the lush surroundings, offering a perfect balance of comfort and immersion in nature. Waking up to the symphony of exotic birds and the vibrant hues of the sunrise over the Napo River is an experience that transcends words. The guided tours provided an invaluable insight into the intricate web of life within the Amazon Rainforest. Knowledgeable local guides, who are deeply connected to their ancestral lands, shared their wisdom about the flora and fauna, medicinal plants, and the delicate ecological balance that sustains this unparalleled ecosystem. The ethereal beauty of the jungle unfolded before my eyes, with every step revealing a new wonder. One highlight of my stay was a visit to the parrot clay licks, a spectacle that can only be described as a vibrant, living canvas. The sight of brilliantly colored parrots and macaws gathering to feed was a breathtaking display of nature's artistry. Additionally, a canoe ride along the Napo River offered a serene and intimate encounter with the heart of the rainforest, where the interconnectedness of the flora and fauna became abundantly clear.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Quito Airport
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Free morning on San Cristobal until Departure
Free morning on San Cristobal until Departure
Isla San Cristóbal

We only had a few hours before our flight but spent the morning watching the sea lions. It was an amazing last morning!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
El Junco Lagoon - Galapaguera Colorado Hill - Puerto Chino Beach
El Junco Lagoon - Galapaguera Colorado Hill - Puerto Chino Beach
Galapagos Islands

Nestled within the captivating embrace of the Galápagos Islands, El Junco Lagoon, Galapaguera Colorado Hill, and Puerto Chino Beach collectively offer a day of awe-inspiring natural beauty and unique wildlife encounters. Our visit to this trio of destinations proved to be a journey of ecological discovery and scenic splendor. Unfortunately, the weather did not cooperate for us when visiting El Junco Lagoon so we did not see much more than fog and mist. It was still a fun little hike to the top however. Our next stop was Galapaguera Colorado Hill, a sanctuary for giant tortoises. The conservation efforts here are commendable, and the informative guides shed light on the importance of preserving these magnificent creatures. We were fortunate to witness these gentle giants in their natural habitat, plodding gracefully through the highland terrain. The well-maintained trails and interpretive signs enhanced our understanding of the Galápagos' delicate ecosystem. The sheer proximity to these ancient giants, coupled with the dedication to conservation, earned Galapaguera Colorado Hill a well-deserved five-star rating. Our day reached its zenith at the pristine Puerto Chino Beach, a hidden gem on San Cristóbal Island. The ivory sands stretched beneath a cloudless sky, and the azure waters beckoned for a refreshing dip. The beach's remote location ensured a serene atmosphere, interrupted only by the gentle lapping of waves against the shore. The resident sea lions and marine iguanas added a delightful touch to the idyllic scene. Snorkeling along the rocky outcrops provided an opportunity to explore the vibrant underwater world, teeming with diverse marine life. Puerto Chino Beach's unspoiled beauty and rich biodiversity easily earned it a five-star rating. In conclusion, a day spent exploring El Junco Lagoon, Galapaguera Colorado Hill, and Puerto Chino Beach is a symphony of diverse ecosystems and unforgettable encounters with the Galápagos' unique flora and fauna. While El Junco Lagoon presented a mystical start to the day, the giant tortoises of Galapaguera Colorado Hill and the pristine beauty of Puerto Chino Beach left us with lasting memories of the unparalleled wonders of the Galápagos Islands.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
360° Tour of San Cristóbal Island: Highlights, Beaches & Marine Life
360° Tour of San Cristóbal Island: Highlights, Beaches & Marine Life
Isla San Cristóbal

This was the most amazing tour so far! We were taken around the island and were able to snorkel 3 times. We saw eagle rays, sea turtles, sharks and so much more. This is a definite must do trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería (Speedboat from Santa Cruz)
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería (Speedboat from Santa Cruz)
Galapagos Islands

Visiting the Interpretation Center and Tijeretas Hill on San Cristobal Island was an unforgettable experience that seamlessly blended educational insights into the Galápagos' unique ecosystem with breathtaking natural beauty. The Interpretation Center served as an exceptional starting point for our journey, offering a comprehensive overview of the archipelago's formation, evolution, and the ongoing conservation efforts. The exhibits were informative and engaging, providing a deeper understanding of the delicate balance between the flora and fauna that make the Galápagos Islands a UNESCO World Heritage site. Stepping outside, we made our way to Tijeretas Hill, a short but invigorating hike that rewarded us with panoramic views of the surrounding landscapes. The trail was well-maintained, featuring endemic vegetation and occasional encounters with curious wildlife, such as Darwin's finches. As we ascended, the mesmerizing vistas of the coastline and turquoise waters unfolded, offering a perfect blend of relaxation and adventure. The strategically placed viewpoints allowed us to witness the convergence of two ocean currents, creating a rich feeding ground for marine life. Snorkeling off the nearby cove provided an opportunity to explore the underwater wonders, from colorful reef fish to playful sea lions. In conclusion, a visit to the Interpretation Center and Tijeretas Hill on San Cristobal Island is a must for anyone seeking a harmonious blend of environmental education, stunning landscapes, and an intimate encounter with the unique biodiversity that defines the Galápagos Islands. This excursion left us with a profound appreciation for the delicate balance of nature and a commitment to preserving this extraordinary ecosystem for future generations.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Sierra Negra Volcano (AM) & Speedboat to Santa Cruz Island (PM)
Hiking the Sierra Negra Volcano (AM) & Speedboat to Santa Cruz Island (PM)
Galapagos Islands

Such a wonderful experience! Visiting the Galápagos Islands is a journey into a world unlike any other, and hiking Sierra Negra Volcano on Isabela Island is an absolute must for nature enthusiasts and adventure seekers alike. My recent trek to the summit left me in awe of the island's unique geological wonders and unparalleled natural beauty. The highlight of the hike undoubtedly lies in the expansive views of the Sierra Negra Caldera. The vastness of the volcanic crater is nothing short of breathtaking, offering a surreal panorama of otherworldly landscapes. The contrast of the rugged volcanic terrain against the azure sky and the surrounding ocean is a visual feast that stays etched in memory. The trail itself, while not overly strenuous, presents a good challenge. Hiking boots are a must, as the terrain can be uneven, and the path may transition from dusty to muddy. The journey provides an intimate experience with the island's unique flora and fauna, including the chance to spot giant tortoises and the iconic Galápagos finches.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacred Wayusa Ritual, Goodbye and return to the City (Yaku Kausay Experience)
Sacred Wayusa Ritual, Goodbye and return to the City (Yaku Kausay Experience)
Yasuni National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito - Coca - Napo Cultural Center
Quito - Coca - Napo Cultural Center
Galapagos Islands

The Napo Cultural Center exceeded any expectation I thought I had. My time at the Napo Cultural Center was an immersive, eye-opening, and deeply enriching experience. It is not merely a destination; it's a journey into the soul of the Amazon, where the spirit of nature and indigenous culture converge to create an unforgettable tapestry of wonder. For those seeking an authentic and transformative adventure, the Napo Cultural Center is an absolute must-visit.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

Another amazing tour of the island. We saw so many amazing creatures!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island
Puerto Ayora

Visiting Tortuga Bay and indulging in the Santa Cruz Island Bay Tour was an unparalleled experience that surpassed all expectations. The Galápagos Islands are renowned for their unique biodiversity, and this journey offered a front-row seat to the marvels of nature. Tortuga Bay, accessible by a scenic walking trail, is a pristine stretch of white sand that unfolds like a postcard-perfect paradise. Marine Iguanas were EVEYWHERE! And it was such a magnificent sight! Kayaking was also amazing and we saw many turtles and white tip sharks. The Santa Cruz Island Bay Tour was a comprehensive exploration of the surrounding waters, showcasing the diverse ecosystems of the Galápagos. The naturalist guide on board shared insightful information about the islands, wildlife, and conservation efforts, adding depth to the experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

Our trip was cut short due to a plane delay so we did not visit the Charles Darwin Research Center. However, we did make it the Highlands and toured Rancho Primicias, a privately owned giant tortoise reserve. Located on Santa Cruz Island, Rancho Primicias is a sprawling sanctuary for the iconic Galápagos giant tortoises. The moment I entered the reserve, I was greeted by the gentle giants peacefully grazing amid lush greenery. The park's well-maintained trails and informative signage allowed me to navigate the area effortlessly while learning about the fascinating natural history of these ancient creatures. The highlight of Rancho Primicias was undoubtedly the close encounters with the giant tortoises. Observing them in their natural habitat, meandering gracefully through the landscape, was a truly humbling experience. The reserve's commitment to conservation is evident, with efforts to protect and preserve these magnificent creatures for generations to come.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Half-Day City Tour & Mitad del Mundo
Afternoon Half-Day City Tour & Mitad del Mundo
Quito

Exploring the vibrant city of Quito is an enchanting journey that seamlessly blends history, culture, and a touch of scientific wonder. My recent visit to the Equator Museum and Mitad del Mundo provided a captivating experience that left me with a deep appreciation for this Ecuadorian gem. The day began with a stroll through the heart of Quito, where the city's rich colonial history unfolded before my eyes. The well-preserved architecture, cobblestone streets, and ornate churches created a captivating atmosphere that transported me to another era. The blend of Spanish, Moorish, and indigenous influences is evident in every corner, making Quito's Old Town a UNESCO World Heritage Site and a true testament to the city's cultural richness. My excitement heightened as I approached the Equator Museum, a place where science and culture converge. The museum offers a fascinating insight into the equatorial line, showcasing the efforts of scientists who meticulously mapped the Earth's equator. Engaging exhibits presented the unique challenges faced at the equator and the profound impact on local cultures. The interactive displays made learning fun and accessible, catering to visitors of all ages. The day concluded with a breathtaking panoramic view of Quito from the top of the Mitad del Mundo monument. The sprawling city below, surrounded by lush greenery and crowned by the Pichincha Volcano, showcased the natural beauty that complements Quito's rich cultural tapestry. In retrospect, touring the city of Quito and experiencing the Equator Museum and Mitad del Mundo was an unforgettable adventure that seamlessly blended education, culture, and natural beauty. Whether you're a history enthusiast, a science buff, or simply a traveler seeking a unique experience, Quito's equatorial charm promises to leave an indelible mark on your heart and mind.

Quality of Experience
Guides, Drivers and Staff
Transport
Kuri Muyu (Kichwa traditions) -  Canopy Tower - Traditional Dinner
Kuri Muyu (Kichwa traditions) - Canopy Tower - Traditional Dinner
Yasuni National Park
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on Dec 29, 2023
Dear Trish,
I used to be a writer, but I can't find enough adequate vocabulary to express my gratitude for your very special review and remarkable feedback. It's the dream of any specialist to be a part of such a marvelous family experience and to receive such incredible comments that reflect how satisfied his/her friends 'travelers' were with their trip! Indeed, a trip of a lifetime, and you and the family, deserve nothing less. YOU MADE MY YEAR, Trish :) and for us here in Kimkim, we...
Read more

Dear Trish,
I used to be a writer, but I can't find enough adequate vocabulary to express my gratitude for your very special review and remarkable feedback. It's the dream of any specialist to be a part of such a marvelous family experience and to receive such incredible comments that reflect how satisfied his/her friends 'travelers' were with their trip! Indeed, a trip of a lifetime, and you and the family, deserve nothing less. YOU MADE MY YEAR, Trish :) and for us here in Kimkim, we couldn't be happier to know how much you and the family have enjoyed and we are forever thankful for each and every detail you've provided. It's a testimony we are proud of and will help our future travelers get a deeper insight into what they can expect. I will surely convey your positive feedback to all our providers and guides, and I'm certain they'll be as thrilled as I am right now.
Again, Trish, I am forever thankful and I hope we can meet again, soon :)
Happy New Year!! and my greetings to the whole family :)
Yours,
Tamer

Wondrous Trip to Jordan
Jordan | Dec 22 - Dec 26, 2023

Tomoko
Tomoko K.
France | Reviewed on Dec 28, 2023
We really enjoyed our tour of Jordan with our driver Khaldoun. He is an excellent driver and guide. Based on our itinerary, Petra, Wadi Rum and the Dead Sea he shared ideas and found opportunities to show us special locations along the way. He was very helpful in managing the itinerary to suit our interests and communicated with the local hotels and jeep operators. Khaldoun was really flexible as we decided how much time we wanted to stay in each location. He was prompt and extremely... Read more

We really enjoyed our tour of Jordan with our driver Khaldoun. He is an excellent driver and guide. Based on our itinerary, Petra, Wadi Rum and the Dead Sea he shared ideas and found opportunities to show us special locations along the way. He was very helpful in managing the itinerary to suit our interests and communicated with the local hotels and jeep operators. Khaldoun was really flexible as we decided how much time we wanted to stay in each location. He was prompt and extremely reliable.

The Hotels selected by KIMKIM were excellent, Petra Moon Hotel, The Captains Camp in Wadi Rum and the Movenpick Hotel and Spa on the Dead Sea were all fantastic. All the guides and jeep operators were so kind and helpful. Our trip was really special and so memorable for all those f us!

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 28, 2023

Hello Tomoko
thank you for your nice words and helpful feedback.
wish to host you again in our countryy .
be well and safe.
Samir

Excellent 2nd Trip to Italy
Italy | Dec 3 - Dec 12, 2023

Colleen
Colleen M.
Minneapolis, MN | Reviewed on Dec 28, 2023
Vincenzo was excellent to work with on our Italy trip. Not only was he very attentive during the planning phase of our trip, but he was also very responsive to questions we had while on our trip and reached out often to ensure things were going smoothly. We were very impressed with the quality of hotels selected on our behalf. We also enjoyed all of the tours that Vincenzo set up for us, especially the wine tour in the Valpolicella region and our private boat tour on Lake Como. This was our... Read more

Vincenzo was excellent to work with on our Italy trip. Not only was he very attentive during the planning phase of our trip, but he was also very responsive to questions we had while on our trip and reached out often to ensure things were going smoothly. We were very impressed with the quality of hotels selected on our behalf. We also enjoyed all of the tours that Vincenzo set up for us, especially the wine tour in the Valpolicella region and our private boat tour on Lake Como. This was our second trip to Italy using KimKim, and we were very happy with our experience, especially this second time around with Vincenzo as our specialist.

Activity Reviews
Amarone Wine Tour
Amarone Wine Tour
Verona
Private guided tour of Como
Private guided tour of Como
Italy
Day Trip to Parma: Parma Food Walking Tour with Parmesan and Balsamic Vinegar tasting
Day Trip to Parma: Parma Food Walking Tour with Parmesan and Balsamic Vinegar tasting
Italy
Modena Walking Tour
Modena Walking Tour
Italy
Guided Tour Bologna
Guided Tour Bologna
Bologna
Lake Como boat tour
Lake Como boat tour
Italy
Milano Aperitivo Street Food Tour
Milano Aperitivo Street Food Tour
Milan
Local specialist: Vincenzo Granato
Vincenzo
Vincenzo Granato
Local specialist in Milan | Replied on Jan 11, 2024

Thank you so much, Colleen! It was a pleasure to welcome you to Italy, and my team and I look forward to seeing you again soon. I am very happy that you enjoyed our experiences and that you loved our beautiful country.
Wish you all the best!
Vincenzo

Amazing Family Tour of Vietnam ...
Vietnam | Dec 15 - Dec 27, 2023

Dana
Dana D.
Australia | Reviewed on Dec 28, 2023
We are a group of 6 from Australia travelling with 4 adults (including one 82 year old) and three teenagers. We had a lovely tour of Vietnam organised by Hien and Realistic Asia through Kimkim. We visited Hanoi, Sapa, Ha Long Bay, Ho Chi Minh City and the Mekong. We loved every minute of our trip. Our guides were fabulous, specifically Johnny Cuong who took us for three days to the Cu Chi Tunnels and the Mekong. I'd highly recommend every part of our tour. Ha Long Bay on Heritage... Read more

We are a group of 6 from Australia travelling with 4 adults (including one 82 year old) and three teenagers. We had a lovely tour of Vietnam organised by Hien and Realistic Asia through Kimkim. We visited Hanoi, Sapa, Ha Long Bay, Ho Chi Minh City and the Mekong. We loved every minute of our trip. Our guides were fabulous, specifically Johnny Cuong who took us for three days to the Cu Chi Tunnels and the Mekong.

I'd highly recommend every part of our tour. Ha Long Bay on Heritage Cruises was brilliant. La Siesta Hotel in Hanoi was AMAZING. The Vespa Food tour in Ho Chi Minh City was so much fun. Even my 82 year old Mum got on the back of a scooter. We had a cycling experience in the Mekong too which was lovely. The Cu Chi Tunnels were a must see too if you love history.
Hien our travel agent even arranged some flowers for my birthday!

Honestly we were sad to leave Vietnam. Thank you for our lovely holiday!

Hotel Reviews
Mekong Lodge

Loved this hotel. To stay in the Mekong and cycle through a neighbouring island was lovely. Amazing sunset by the pool.

Authenticity & Character
Lovely outdoor bathrooms and grounds were lovely too
Location
Right on the Mekong River
Staff
Always helpful
Cleanliness & Comfort
Very good
Heritage Cruise Binh Chuan
Hanoi

Very high quality vessel. Lovely food and wonderful service. I honestly couldn't fault it and I wish we'd stayed longer!

Authenticity & Character
Lovely internal design with lots of timber. Classy.
Location
Lovely scenery
Staff
Always helpful
Cleanliness & Comfort
Spotless
La Siesta Premium Hang Be Hotel
Hanoi

One of the best hotels I've ever stayed in and in the heart of bustling Hanoi. Couldn't fault it honestly. So glad we stayed there.

Authenticity & Character
Lovely
Location
In the heart of the Old Quarter
Staff
Always helpful
Cleanliness & Comfort
Spotless
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Dec 28, 2023
Dear Dana, Thank you so much for taking the time to share your wonderful feedback about your recent trip to Vietnam. We are thrilled to hear that you and your group had such a fantastic experience exploring Hanoi, Sapa, Ha Long Bay, Ho Chi Minh City, and the Mekong. It warms our hearts to know that you loved every minute of your tour, and we are especially pleased to hear that our guides, especially Johnny Cuong, made a positive impact on your journey. We'll be sure to pass along your... Read more

Dear Dana,

Thank you so much for taking the time to share your wonderful feedback about your recent trip to Vietnam. We are thrilled to hear that you and your group had such a fantastic experience exploring Hanoi, Sapa, Ha Long Bay, Ho Chi Minh City, and the Mekong.

It warms our hearts to know that you loved every minute of your tour, and we are especially pleased to hear that our guides, especially Johnny Cuong, made a positive impact on your journey. We'll be sure to pass along your compliments to him and the entire team.

It's great to know that you enjoyed the various aspects of your tour, from the brilliant Ha Long Bay on Heritage Cruises to the amazing La Siesta Hotel in Hanoi. We're delighted that the Vespa Food tour in Ho Chi Minh City added a fun and memorable element to your trip, and it's impressive that even your 82-year-old Mum joined in the adventure on the back of a scooter!

We're also glad to hear that the cycling experience in the Mekong and the visit to the Cu Chi Tunnels left a positive impression. It's our goal to create well-rounded and enjoyable experiences for our clients, and it sounds like we succeeded in delivering that for you.

We genuinely appreciate your recommendation, and it was our pleasure to assist you in planning and executing your dream holiday in Vietnam. If you ever decide to explore more destinations, we'd be more than happy to assist you again.

Safe travels and warm regards,
Hien

A very active but enjoyable vacation!
Costa Rica | Dec 6 - Dec 17, 2023

G
Greg T.
Chicago, IL | Reviewed on Dec 27, 2023
A very active but enjoyable vacation! The excursions gave us plenty to do during the day and the overall logistics of the trip ran fairly smoothly. Just a couple of hiccups on the start times for the first 2 excursions but flawless for the rest of the trip! Read more

A very active but enjoyable vacation! The excursions gave us plenty to do during the day and the overall logistics of the trip ran fairly smoothly. Just a couple of hiccups on the start times for the first 2 excursions but flawless for the rest of the trip!

Hotel Reviews
Karahé Beach Hotel
Manuel Antonio

Adequate hotel. The AC worked well. Beach front is a relative term....you could "kind of see" the beach if you squinted. The room was very dark but reasonably clean. The food was adequate.

Authenticity & Character
Not much character. LIGHT in the room would be amazing )
Location
Staff
Cleanliness & Comfort
Aguila de Osa Rainforest & Marine Adventure Lodge
Drake Bay

An absolutely wonderful hotel! The views were incredible, the food was AMAZING and the staff was extremely helpful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kokoro Mineral Hot Springs
La Fortuna

The grounds are amazing! We saw so many beautiful birds from the comfort of our deck! It had a fabulous view of the volcano and the mineral springs were very nice! The 24/7 coffee in the lobby was not 24/7. The food was pretty good for breakfast but only adequate for dinner. Contrary to advertising, there was NOT a lunch option. The staff was friendly. Coffee was not very good for a country known for amazing coffee....probably the worst coffee we had in a hotel during our stay. The hotel is fairly far from the town, but we considered that a positive. A taxi is needed if you wish to visit the town.

Authenticity & Character
amazing gardens
Location
Staff
Cleanliness & Comfort
The room was very tired and in desperate need of updating. The room was very quiet though!
Arco Iris Lodge
Santa Elena

Loved the location and value for this hotel. The area was extremely quiet...an oasis literally in the middle of town. The room was very large and could easily have accommodated 3 more guests. The breakfast was VERY good and we LOVED the coffee!

Authenticity & Character
Location
Could not be more convenient!
Staff
Cleanliness & Comfort
Loved all the details...including items to help clean your boots after hiking in the cloud forest!
Gran Hotel Costa Rica, Curio Collection by Hilton
San José

A good location. The hotel itself was okay, the food was okay. The AC was appreciated!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Whitewater Rafting on the Pacuare River
Whitewater Rafting on the Pacuare River
Costa Rica

We really enjoyed the experience. The 3 1/2 hour drive each way was tedious, but the rafting was amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cloud Forest Reserve Hike
Cloud Forest Reserve Hike
Monteverde

The weather severely impacted this tour. It was raining very hard.

Quality of Experience
Guides, Drivers and Staff
Transport
Corcovado Sunrise Tour
Corcovado Sunrise Tour
Costa Rica

LOVED the animals and the guide was outstanding! The park is WELL worth the effort and expense to view! The boat ride is about an hour from Drake Bay

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TreeTram, Hanging Bridges & Zipline Adventure
TreeTram, Hanging Bridges & Zipline Adventure
Monteverde

This was VERY fun! The runs were awesome, long and had amazing views! Even in the rain it was SO worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Whale & Dolphin Tour
Whale & Dolphin Tour
Drake Bay

This was the most amazing thing EVER! I have been a certified scuba diver since 1976 and I have NEVER experienced anything like this basic snorkeling experience. We literally ended up in a huge bait ball of sardines while hundreds of dolphins and a 35 foot Bryde's Whale feed very close to us! This was not the guide's intent, but the bait ball moved towards us for protection from the feeding frenzy.....truly a National Geographic experience of a lifetime!

Quality of Experience
Food
Guides, Drivers and Staff
Loved having a marine biologist on the boat!
Transport
Sunset Birdwatching Tour
Sunset Birdwatching Tour
Drake Bay

We had a late start to the excursion, but after that it was very good. We saw many nice birds in a short amount of time

Quality of Experience
Guides, Drivers and Staff
Lost Canyon Waterfalls & Rappelling Adventure
Lost Canyon Waterfalls & Rappelling Adventure
Arenal/La Fortuna

Very good guides who were patient and very helpful! We really enjoyed our first experience rappelling!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

The guide was new and not experienced. One other guest pretty much monopolized the whole hike. They needed to book a birdwatching tour since they were only interested in that. The guide ignored the needs of the other guests. She was nice and tried to be helpful but it was by far, the weakest of our tours.

Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

Beautiful Chaotic Country
Vietnam | Nov 6 - Nov 13, 2023

Wilfred
Wilfred L.
Boston, MA | Reviewed on Dec 27, 2023
Great hotels, trip was rushed but we covered a lot in 7 days. Tour guides did speak English -however expectations need to be reset in SouthAsia. We did HoChi Min City, Hoi Ann, Hanoi and Halong Bay - such a beautiful country. We will be back for a more relaxed tour in the future. Read more

Great hotels, trip was rushed but we covered a lot in 7 days. Tour guides did speak English -however expectations need to be reset in SouthAsia. We did HoChi Min City, Hoi Ann, Hanoi and Halong Bay - such a beautiful country. We will be back for a more relaxed tour in the future.

Hotel Reviews
La Siesta Hoi An Resort & Spa
Hoi An
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Majestic Saigon
Ho Chi Minh
Authenticity & Character
No
Location
Staff
Cleanliness & Comfort
Peridot Grand Luxury Boutique Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Capella Cruise
Halong
Activity Reviews
Cu Chi Tunnels & Ho Chi Minh City Tour
Cu Chi Tunnels & Ho Chi Minh City Tour
Ho Chi Minh City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dark & Bright Cave - Lan Ha Bay - Tuan Chau (Capella)
Dark & Bright Cave - Lan Ha Bay - Tuan Chau (Capella)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Halong - Lan Ha Bay - Frog Lagoon Area (Capella)
Halong - Lan Ha Bay - Frog Lagoon Area (Capella)
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Trip Exploring The Natural Beauty of Trang An & Visit Hoa Lu Ancient Capital
Boat Trip Exploring The Natural Beauty of Trang An & Visit Hoa Lu Ancient Capital
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Cooking Class at the Red Bridge Cooking School
Private Cooking Class at the Red Bridge Cooking School
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Half Day City Tour (In afternoon)
Hanoi Half Day City Tour (In afternoon)
Hanoi
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Dec 31, 2023

Dear Wilfred,
Thank you so much for sharing your experience. I truly appreciate it.
I am happy that you like our country. I wish you had shared with me that Shanthala prefers a leisure trip so that I have could make it more relaxed.
Our team would love to welcome you back in the future for a retreat or beach vacatiion, and I will be here and more than happy to assist you!
Happy New Year🥳
Ashley

Our epic 2-week trip to Spain
Spain | Dec 8 - Dec 23, 2023

Ken
Ken F.
Atlanta, GA | Reviewed on Dec 27, 2023
Our 2-week trip to Spain with kimkim was a fantastic experience. Amazingly the itinerary was provided (AI generated I believe) within an hour after submitting a free-form request. Yuri was our primary contact at kimkim, and he was directly available 24x7 the entire trip. When does he sleep? He answered our questions in minutes and sometimes in seconds. We had 4 guides in Spain and each one said they knew Yuri personally, with glowing remarks about him and kimkim. Jessica provided... Read more

Our 2-week trip to Spain with kimkim was a fantastic experience. Amazingly the itinerary was provided (AI generated I believe) within an hour after submitting a free-form request.

Yuri was our primary contact at kimkim, and he was directly available 24x7 the entire trip. When does he sleep? He answered our questions in minutes and sometimes in seconds. We had 4 guides in Spain and each one said they knew Yuri personally, with glowing remarks about him and kimkim. Jessica provided administrative assistance throughout the trip and was very responsive as well.

Changes after booking, even mid-trip, were very easy. Some vendors have a time limit on cancellations, which is reasonable. We got refunds for cancellations we requested mid-trip with no issue.

We will definitely use kimkim again, and would give more than 5 stars if possible.

Activity Reviews
Private Cádiz & Jerez Day Trip with Sherry Tasting
Private Cádiz & Jerez Day Trip with Sherry Tasting
Seville

Carlos is now our friend. I can't say how much we loved him and the trip. He loves music and we played each others' spotify music on the way to Cadiz. He is easy to interact with and he deserves kudos for the quality of service he provides.

Quality of Experience
Guides, Drivers and Staff
Carlos is the best
Transport
Carlos is an extremely skilled driver.
Private City Highlights Walk
Private City Highlights Walk
Madrid

A little long at 4-1/2 hours of walking, but worth every minute. This guy entertains as well as teaches. He's fun, nice, and likes to talk. He takes you through the town and you see all the tapas bars, visit if they are open. I recommend if you want to have a good long fun walk and feel like you really know Madrid.

Quality of Experience
Guides, Drivers and Staff
Private History & Culture Walk
Private History & Culture Walk
Seville

The guide was amazing. She was fun and knowledgeable. Nice 2-1/2 hour walk with tons of education about the city.

Quality of Experience
Guides, Drivers and Staff
Give her kudos and a raise in salary.
Transport
Private Alhambra & Generalife Gardens with a Historian
Private Alhambra & Generalife Gardens with a Historian
Granada

Carlos was fun and entertaining. Very knowledgeable about Spanish history and the Alahambra. I can't say enough good things about this tour.

Quality of Experience
Guides, Drivers and Staff
Give Carlos a raise!
Private Madrid Wineries Trip
Private Madrid Wineries Trip
Madrid

Very personal and interesting experience at three wineries. Learned a TON about wine making. The guide had a very good rapport with us and made the day fun. Beware of the amount of alcohol you can taste on this trip, so go easy. This was certainly one of the highlights of our trip to Spain.

Quality of Experience
Personal encounters with winery owners, sitting down at the table with them. Wow, very fun and educational.
Guides, Drivers and Staff
The guide was truly exceptional in every way.
Transport
Great driver and guide!
Private Tapas Tasting in Albaicín District
Private Tapas Tasting in Albaicín District
Granada

Theresa, our guide, was fantastic. We instantly had a good rapport with her and had lots of fun walking around on a chilly December night. She took us to several tapas restaurants, and it was just a great time. She was very knowledgeable about Granada. I recommend this highly for couples or groups that want to get closer to the locals.

Quality of Experience
Guides, Drivers and Staff
Theresa is a wonderful person and guide. You will love her.
Transport
Penedès Vineyards, Wines & Tapas Day Trip
Penedès Vineyards, Wines & Tapas Day Trip
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
Ultimate Flamenco Experience: Dance Lesson, Museum Visit & Flamenco Show
Ultimate Flamenco Experience: Dance Lesson, Museum Visit & Flamenco Show
Seville

OMG so fun. Be ready to be seen while you take the lesson, since the space is visible while folks are seated for the show. I was so surprised at the quality of this museum/show/school. This is an amazing and very unique experience.

Quality of Experience
Guides, Drivers and Staff
our teacher (also a show performer) was extremely patient and kind.
Ancient Bath Experience
Ancient Bath Experience
Spain

ARIA administers your experience very efficiently. The greeter and helper makes what could be an otherwise awkward experience into a comfortable one. This was a highlight of our visit to Spain. Everything was top shelf treatment, including the massage and baths.

Quality of Experience
Guides, Drivers and Staff
Private Extended Visit to Sagrada Família
Private Extended Visit to Sagrada Família
Barcelona

Unless you know about the Sagrada Família, you have no idea what you are about to see. Far from just a cathedral, it is a bizarre beautiful simultaneous expression of modern art and architecture. Seriously, it looks like a bunch of gigantic cartoon spaceships, combined with an explosion of color. My guide was fun, courteous and knowledgeable. It was the perfect tour for the day after our jet lagged arrival from TN.

Quality of Experience
The experience was a surprise. I didn't expect the "wow factor" that the Sagrada Familia provides.
Guides, Drivers and Staff
Lovely and intelligent guide. Enjoyed every minute.
Transport
very nice walk to the meeting location.
Self-Guided Walk in Barcelona’s Gothic Quarter
Self-Guided Walk in Barcelona’s Gothic Quarter
Barcelona

This was near our hotel, which was fortunate since we just flew in from Atlanta and were pretty loopy. It was a lovely first taste of Spain for us, and we easily found a tapas restaurant there to stumble into!

Quality of Experience
close proximity to our hotel
Summer Magic Nights at Casa Batlló
Summer Magic Nights at Casa Batlló
Barcelona

This is a fun experience. I didn't know much about Gaudi before the tour, and now I feel like I know him personally. We got into the Casa quickly with no wait.

Quality of Experience
Local specialist:
Yuri
Yuri I.
Amsterdam, Netherlands | Replied on Dec 27, 2023

Thank you, Ken. For a wonderful review! I'm truly glad you had a great time in Spain. Come back to plan your trip next time to kimkim.com!

PS. I'll sleep when I'm retired. :))

Wonderful Vacation
Ecuador | Mar 10 - Mar 18, 2023

C
Catherine A.
Charlotte, NC | Reviewed on Dec 26, 2023

Had an amazing time in Ecuador and visiting the Galapagos. Alvaro planned an amazing itinerary for us, and we had a great balance of activities and rest.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Dec 27, 2023

Hola Catherine,

I am thrilled to hear you had an amazing time in Ecuador and the Galapagos! The Galapagos is truly special and I am so happy that you enjoyed a one-of-a-kind experience.

If you're planning another adventure, I'm here to help!

All the best!
Alvaro

Rome, Naples and the Amalfi Coast
Italy | Nov 4 - Nov 13, 2023

G
Gail R.
Ashburn, VA | Reviewed on Dec 26, 2023
Overall we had a wonderful experience planning and experiencing Rome. Our local specialist, Vincenzo was extremely responsive and patient. We made many adjustments throughout the planning process and he took it all in stride and adjusted as necessary. He was extremely responsive while we were in Italy and was truly on call throughout to handle any things that came up. Specifically, a highlight was an Italian cooking class in Rome that he recommended. Also, a lovely wine-tasting dinner... Read more

Overall we had a wonderful experience planning and experiencing Rome. Our local specialist, Vincenzo was extremely responsive and patient. We made many adjustments throughout the planning process and he took it all in stride and adjusted as necessary. He was extremely responsive while we were in Italy and was truly on call throughout to handle any things that came up.

Specifically, a highlight was an Italian cooking class in Rome that he recommended. Also, a lovely wine-tasting dinner where we met several other travelers from the U.S. Our group tour of the Colosseum and Forum was terrific as was our private tour of Naples and Pompeii. The hotels that were recommended were very high quality (particularly in Amalfi) with good service and we also very much enjoyed the restaurants that were suggested. All of our transfers were on time and enjoyable.

We did unfortunately have one private tour guide on two days that we did not care for much and there was a little bit of confusion regarding our time in the Jewish district and at the Vatican. Overall, however, we enjoyed working with Vincenzo and his company.

Hotel Review
Hotel Villa San Pio
Rome

We liked the location and the service was good. The style was just not that much to our liking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Vincenzo Granato
Vincenzo
Vincenzo Granato
Local specialist in Milan | Replied on Jan 11, 2024

Thank you, Gail. I am glad you had a wonderful time in Italy.

I hope to see you soon again with us on your next trip to discover other incredible places in Italy.

Best wishes,
Vincenzo

Really, everything was amazing!
Portugal | Dec 13 - Dec 20, 2023

David
David W.
Canada | Reviewed on Dec 26, 2023
Really, everything was amazing! The various pickups, our tour guides, hotels and tours were simply great. The tour of the Douro Valley was especially memorable. We are now thinking about a month in Greece and will, without a doubt, be using KimMim’s services. Read more

Really, everything was amazing! The various pickups, our tour guides, hotels and tours were simply great. The tour of the Douro Valley was especially memorable. We are now thinking about a month in Greece and will, without a doubt, be using KimMim’s services.

Hotel Reviews
Zenit Lisboa Hotel
Lisbon

Very nice accommodation Modern, clean and with all the amenities one would expect.

Authenticity & Character
Modern
Location
Fine, could be a bit closer to old Lisbon.
Staff
At best, efficient. Dining room staff was the only slight blemish on our whole trip.
Cleanliness & Comfort
Spotless
Porto Charming Hotel
Porto

So quaint, clean and super friendly. Food was terrific.

Authenticity & Character
Our first evening the manager showed up with a carafe of port and two glasses!
Location
A bit of a hike but still great.
Staff
Very efficient and friendly.
Cleanliness & Comfort
A1
Activity Reviews
Exploring Sintra & Cascais:  Palaces, Cliffs & Coastline
Exploring Sintra & Cascais: Palaces, Cliffs & Coastline
Lisbon

Very educational but a long day.

Quality of Experience
Guides, Drivers and Staff
Transport
Very comfortable and clean.
Hands-On Portuguese Cook Class with a Local Chef
Hands-On Portuguese Cook Class with a Local Chef
Lisbon

Such a pleasant evening with a wonderfully pleasant chef.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Lisbon with a Local
Explore Lisbon with a Local
Lisbon

Our guide was very knowledgeable and pleasant.

Quality of Experience
Guides, Drivers and Staff
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Douro Valley Highlights: Wine, Olive Oil & River Cruise
Porto

Totally incredible. The highlight of our stay in Porugal!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Craft Beer Side of Porto: Tastes & Surprises
The Craft Beer Side of Porto: Tastes & Surprises
Porto

Our guide, Marion, was super. She was pleasant and quite knowledgable of the area. Some businesses were more outgoing and welcomingly.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Karenina Steinbach
Karenina
Karenina Steinbach
Local specialist in Madrid, Spain | Replied on Jan 09, 2024

Hi David,

Thank you for taking the time to write this review. I'm so glad to hear you had a great time in Portugal!
I will pass on your kind comments to all the guides and I personally would love to work with you guys again in the future! Thank you!

Easy, Supportive and seamless planning process!
Spain | Nov 13 - Nov 22, 2023

K
Kassandra K.
Denver, CO | Reviewed on Dec 26, 2023
Working with kimkim helped take away the 'too many options' freeze that can happen when planning a trip. Adam was very communicative and helped with suggestions for the Spain trip that met my wishes and wants for it. Read more

Working with kimkim helped take away the 'too many options' freeze that can happen when planning a trip. Adam was very communicative and helped with suggestions for the Spain trip that met my wishes and wants for it.

Activity Reviews
Evening Tapas, Taverns & History Walk
Evening Tapas, Taverns & History Walk
Madrid

Arantxa was a wonderful guide, full of anecdotes, life advice and historical stories!

Quality of Experience
Food
Guides, Drivers and Staff
Begur Self-Guided Walk
Begur Self-Guided Walk
Spain

Staying in Begur and enjoying the scenery was a highlight of our trip; we travelled in November during off-season and it was very peaceful and quiet.

Local specialist: Adam Gomez

Moonika was the best!
Finland | Dec 14 - Dec 20, 2023

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Casey C.
Shelton, CT | Reviewed on Dec 26, 2023
Moonika was the best! We have only been on cruises, never flown out of the country, so we did not know where to begin, when planning our Northern European Honeymoon!!
We chose Finland, as we LOVE Christmas, and wanted to experience the sight of the Northern Lights. We told Moonika our preferences and what we were looking for on our trip. She gave us everything we could've asked for and more!!
She gave us an unforgettable experience, with a SPOT ON itinerary! She went as far as telling our...
Read more

Moonika was the best! We have only been on cruises, never flown out of the country, so we did not know where to begin, when planning our Northern European Honeymoon!!
We chose Finland, as we LOVE Christmas, and wanted to experience the sight of the Northern Lights. We told Moonika our preferences and what we were looking for on our trip. She gave us everything we could've asked for and more!!
She gave us an unforgettable experience, with a SPOT ON itinerary! She went as far as telling our tour guides my nut allergy! Not only did she assist us in planning our trip, she was a phone call away the entire trip! Unfortunately, we caught a cold on night 3 and decided to miss out on an excursion. She and the tour guides were all in contact and knew that we did not go and she reached out to make sure we were okay. She was really on top of things! The overnight train was a couple hours late, and she reached out to assist us in getting us a partial refund. All we had to do was show up-she had literally everything else covered! Thank you Moonika for making our first European trip one we will never forget!

-The Newlyweds: Steph and Casey :)

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Rovaniemi | Replied on Dec 27, 2023

Thank you so much for a lovely review Steph and Casey! It was my pleasure to help you plan this trip for you and I'm glad to hear you had a good time on your honeymoon, despite feeling ill for a bit.
I hope to help you plan another trip in the future and hopefully we can then meet in person as well:)

All the best,
Moonika

Great 8 day trip for two to Costa Rica
Costa Rica | Dec 10 - Dec 17, 2023

Leonard
Leonard T.
San Jose, CA | Reviewed on Dec 26, 2023
We had a grest time on the trip to Costa Rica planned by Serendipity. Many thanks to Bryan and his team for making the trip smooth and enjoyable. Lodgings were very nice, especially the Lagarta Lodge in Nosara. The Hotel Arenal Paraiso rooms were dated but comfortable. They could update and improve the interiors considerably. Their breakfasts were excellent. All the tours went smoothly. Guides and transportation were on time, courteous and knowledgeable. We had to change the transportation... Read more

We had a grest time on the trip to Costa Rica planned by Serendipity. Many thanks to Bryan and his team for making the trip smooth and enjoyable. Lodgings were very nice, especially the Lagarta Lodge in Nosara. The Hotel Arenal Paraiso rooms were dated but comfortable. They could update and improve the interiors considerably. Their breakfasts were excellent. All the tours went smoothly. Guides and transportation were on time, courteous and knowledgeable. We had to change the transportation schedule a couple of times but the team handled the changes perfectly. Overall, using Kim Kim and Serendipity was a great way for us to make our first tour of Costa Rica. Thank you!

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Dec 26, 2023
Dear Len, Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic time on your Costa Rica trip planned by Serendipity Adventures. We appreciate your valuable feedback on the accommodations, and we'll certainly take note of your suggestions for improvements. We're thrilled that you enjoyed the excellent breakfasts, smooth tours, and punctual, knowledgeable guides. Handling changes to the transportation schedule is all part of ensuring you have the best... Read more

Dear Len,

Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic time on your Costa Rica trip planned by Serendipity Adventures.

We appreciate your valuable feedback on the accommodations, and we'll certainly take note of your suggestions for improvements. We're thrilled that you enjoyed the excellent breakfasts, smooth tours, and punctual, knowledgeable guides.

Handling changes to the transportation schedule is all part of ensuring you have the best experience, and we're pleased to hear that the team managed it perfectly.

We're honored to have been part of your first tour of Costa Rica, and we hope to welcome you back for more adventures in the future!

Happy New Year in Advance! Pura Vida🦉
Bryan

kimkim paired us with expert guides for a great trip to Costa Rica
Costa Rica | Dec 11 - Dec 23, 2023

Shay
Shay J.
Bellingham, WA | Reviewed on Dec 26, 2023
I had a great experience using kimkim for a trip to Croatia in early 2023. So when it was time to plan a family adventure to Costa Rica, kimkim was at the top of my list for assistance in selecting locations and planning activities and hotels. Our travel company, Serendipity Adventures, gave us a fabulous itinerary specific to our family's needs and desires, giving us a good mix of different activities and plenty of downtime. Our local specialist, Bryan, and his team immediately responded to... Read more

I had a great experience using kimkim for a trip to Croatia in early 2023. So when it was time to plan a family adventure to Costa Rica, kimkim was at the top of my list for assistance in selecting locations and planning activities and hotels. Our travel company, Serendipity Adventures, gave us a fabulous itinerary specific to our family's needs and desires, giving us a good mix of different activities and plenty of downtime. Our local specialist, Bryan, and his team immediately responded to the Kimkim message board and WhatsApp. They kept us up to date on any changes or itinerary issues. It was helpful to have a local contact when there were language barriers (such as returning our rental car), and just knowing somebody would help communicate if needed provided a lot of peace of mind.

The best part of our trip was the guided tours. We were matched with expert guides in every town, and through this experience, we could see so much more wildlife than we would have seen on our own. Additionally, the guides gave us a comprehensive overview of the country, the region, and the culture. Every guide we had was excellent, but the ones who stood out were Mariano in La Fortuna (he took us on the waterfall and volcano hike), Andres in Monteverde, and Andres "Socio" in Manuel Antonio, who guided us through the Manuel Antonio park.

Costa Rica was an easy place to travel and an enjoyable experience. We would definitely use kimkim and Serendipity Adventures if we go again!

Hotel Reviews
Cristal Ballena Boutique Hotel & Spa
Ballena

The hotel was on a beautiful grounds away from Uvita with a clear ocean view. The swimming pool is the centerpiece of the hotel and is large and deep. It was refreshing after spending the days in the heat during our activities. The hotel room was a bit small for four people, but the room was clean, and the balcony made for a bit of extra space. The hotel staff were very professional. The waiter in the restaurant went above and beyond to make our stay comfortable. He was so kind. Overall, it was a lovely place, but it felt a bit dated, and some things were in need of repair.

Authenticity & Character
It had beautiful tropical foliage and so many birds. The property looked a little bit out of place with its bright white stucco and blue roof, but it had a cohesive aesthetic.
Location
It was a bit far from town but at least the road was fast to get in for activities. The setting is beautiful, however, and we saw so many unique birds!
Staff
They did little things to make our room special (fruit basket), and the staff at the restaurant was excellent.
Cleanliness & Comfort
Room was a bit small for four people, but it was very clean. The beds were comfortable.
Hotel Costa Verde
Manuel Antonio

The hotel was an unusual and quirky place but overall a good experience. The grounds are impressive--you have multiple swimming pools, several airplanes, and oversized accommodations, which is excellent for a family of four. However, the hotel was a bit dated, and the room smelled musty. I imagine it is a tough climate to manage between the heat and moisture. The daily breakfast was great and it was so fun to see monkeys every morning. I can't believe all the monkeys at this hotel!

Authenticity & Character
This place was so unusual--it felt like being "lost in the jungle" between the abandoned airplanes, the wine-bottle lights, etc.
Location
Close to everything but still remote.
Staff
The front desk person on our arrival was a lot of fun. She made us feel welcome and had a quirky personality to match the hotel!
Cleanliness & Comfort
The hotel room was a bit musty and the beds could have been more comfortable. It's a tall order to manage the heat and humidity, so they did the best they could but it was definitely the least clean feeling of the hotels we stayed in.
El Establo Mountain Hotel
Monteverde

The hotel was on a sprawling property that felt like an escape but was still within walking distance of different shops and restaurants in Santa Elena. The room we were given was perfect for a family of four--it had three beds, a loft, and a balcony, so it felt spacious and comfortable, which was much-needed after being in the same room as everybody for the past week. The hotel had a lovely pool, a good breakfast, and peacocks! We also had a bonus cat in our hotel room--there's a resident cat who makes the rounds, and she appeared a few times and gave us a few laughs.

Authenticity & Character
A little dated but a beautiful mountain hotel.
Location
Close to everything but quiet and peaceful.
Staff
The check in staff person was awesome! She provided so much information, was friendly, and top-notch.
Cleanliness & Comfort
The hotel was very clean and the beds were comfortable. I loved all of the places we could sit around the property to get out of the room and read/relax.
Arenal Manoa & Hot Springs
Fortuna

The hotel was a large, beautiful property in a great location in La Fortuna. The property was well maintained and had plenty of places to explore for walks, swims, or soaks in the hot spring pools. Our room was large enough for a family of four, and the huge patio made it feel even bigger. The onsite pizza restaurant and the daily breakfast buffet were excellent. My only complaint about the hotel was the beds--they were zero stars awful. I've never slept on a less comfortable mattress. Even with the bad bedding, the hotel was amazing but if they could get better beds it would be sublime.

Authenticity & Character
Beautiful and immaculate grounds, authentic architecture. A lovely place to see plants and animals of Costa Rica!
Location
Convenient to all the activities in La Fortuna/Arenal without being in the middle of town.
Staff
Great service and very accommodating.
Cleanliness & Comfort
The hotel was super clean but the mattresses and bedding were abysmal. I've slept better on a camping pad and cot.
Buena Vista Chic Hotel
Alajuela

We stayed at this hotel twice--once on our arrival from SJO, and again the night before we departed. The first room we stayed in was way too small and a bit run down, but the second night we stayed we asked for an upgrade and the room was very nice. If the hotel were based on the second night alone, it would be five stars. The hotel is a bit out of the way so not near many restaurants if you don't have a car, but the onsite restaurant is good. The hotel was very peaceful and the grounds are beautiful.

Authenticity & Character
They were very committed to Costa Rican ecotourism and sustainability. The grounds were beautiful.
Location
It was out of the chaos of town, but still close enough to the airport to make transportation convenient. The views were amazing.
Staff
The staff and service were excellent. The restaurant in particular had great staff.
Cleanliness & Comfort
The hotel was very clean but the beds were a bit uncomfortable.
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Dec 26, 2023

Hola Shay!

Thank you so much for your kind words! We're thrilled to hear about your great experience with both kimkim and Serendipity Adventures during your family adventure to Costa Rica. It warms our hearts to know that the itinerary tailored to your family's needs, and our expert guides enhanced your trip.

It was a pleasure assisting you, and we hope to welcome you on another adventure soon!

Happy New Year in Advance! Pura Vida🦥
Bryan

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.