Kimkim Trip Reviews

4.8
Based on 18,775 ratings
Read 18,775 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Cambodia Honeymoon
Cambodia | Dec 14 - Dec 18, 2022

Kelsey
Kelsey S.
Lindenwold, NJ | Reviewed on Jan 12, 2023
Siem Reap was incredible! Angkor Wat is simply breathtaking. The mountain bike tour through the temple complex is the way to go. And sunrise is definitely worth the early wake-up call! Our tour guide for the week, Bun, was super friendly and knowledgeable. We really enjoyed him. And the hotel was beautiful! Read more

Siem Reap was incredible! Angkor Wat is simply breathtaking. The mountain bike tour through the temple complex is the way to go. And sunrise is definitely worth the early wake-up call! Our tour guide for the week, Bun, was super friendly and knowledgeable. We really enjoyed him. And the hotel was beautiful!

Hotel Review
The Aviary Hotel
Siem Reap

Gorgeous grounds and beautiful pool. Our room was huge! Staff was super friendly. Also great location. Perfect stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Trekking at Phnom Kulen
Trekking at Phnom Kulen
Siem Reap
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phare, the Cambodian Circus (Seat B - open seating in the rear half of the middle seating area)
Phare, the Cambodian Circus (Seat B - open seating in the rear half of the middle seating area)
Siem Reap

The show and performers were super funny and friendly! Great show.

Quality of Experience
Guides, Drivers and Staff
Transport
Apopo Landmine detecting rats
Apopo Landmine detecting rats
Siem Reap

Great learning experience!

Quality of Experience
Guides, Drivers and Staff
Transport
 Half day cookery class
Half day cookery class
Siem Reap

The chef and his restaurant were incredible. This was a highlight of Siem Reap for sure!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunrise (and return to hotel for breakfast)
Sunrise (and return to hotel for breakfast)
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Honeymoon Surprise, courtesy of kimkim
Honeymoon Surprise, courtesy of kimkim
Siem Reap

Thank you so much for the incredible dinner!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cycling the back roads of Angkor (full day)
Cycling the back roads of Angkor (full day)
Siem Reap

Biking the temple complex is definitely the way to go!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Steve Lidgey
Steve
Steve Lidgey
Local specialist in Cambodia | Replied on Jan 13, 2023

Hi Kelsey,
Thanks for the glowing review! It was great to meet you and Jon during the honeymoon trip.
Lovely to hear all went so well and you appreciated the guide, hotel, biking through the Angkor complex etc etc! Keep up the beautiful Instagram work which I enjoyed watching. Not just Cambodia, but also Vietnam and Thailand!
Hope you can make it back one day and show you more of Cambodia.
Steve.

Indonesian Honeymoon!
Indonesia | Dec 28 - Jan 4, 2023

Kelsey
Kelsey S.
Lindenwold, NJ | Reviewed on Jan 12, 2023
My husband had the most amazing time in Indonesia. We got to go on so many different adventures! I will never forget the Ijen Volcano hike to the elusive blue flame. And our boat cruise around Komoda National Park to see Komodo dragons was unforgettable! We seriously did things that most people never even dream of.... And our tour guides, as always, were fabulous! Read more

My husband had the most amazing time in Indonesia. We got to go on so many different adventures! I will never forget the Ijen Volcano hike to the elusive blue flame. And our boat cruise around Komoda National Park to see Komodo dragons was unforgettable! We seriously did things that most people never even dream of.... And our tour guides, as always, were fabulous!

Hotel Reviews
Gending Kedis
Jimbaran

Gorgeous resort. We had a two-story villa with a private pool! I wish we had more time there!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Private cruise trip in Komodo National Park
Labuan Bajo, Indonesia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wapa di Ume Ubud
Ubud, Gianyar, Bali

We had the best NYE here! The NYE party at the hotel was so fun and so authentic. And we even had our own private pool in our villa. The resort grounds are to die for. Staff was amazing. Get the bubur ayam for breakfast! Best stay ever!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ijen Resort and Villas
Banyuwangi

Incredible hotel and incredible views. Staff and food was amazing. I wish we had more time there!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plataran Bromo
Wonokitri

Absolutely incredible hotel and ride to the top of the mountain. I'll never forget our breakfast above the clouds. The views were insane. I wish we had more time there!

Authenticity & Character
Location
You can't even begin to realize where you're going until you get there!
Staff
Cleanliness & Comfort
Activity Reviews
Liveaboard Cruise - Departure Day
Liveaboard Cruise - Departure Day
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Komodo Island

The park is incredibly beautiful! Snorkeling was awesome.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Liveaboard Cruise: Discover Flores & Komodo
Liveaboard Cruise: Discover Flores & Komodo
Komodo Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer to Ubud
Transfer to Ubud
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Hike to the Top of Mount Ijen Volcano
Hike to the Top of Mount Ijen Volcano
Indonesia

Nothing like I anticipated but worth every moment!

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise from the Mount Bromo Caldera
Sunrise from the Mount Bromo Caldera
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Jan 28, 2023

Hi Kelsey,

Thank you for your feedback; we are glad that you enjoyed your trip and had a wonderful time!
It was a pleasure to prepare the trip with you both!

We hope to see you back in Indonesia soon!

PS: The crew from Flores sends you all the best!

Best wishes,
Marc

if you want to go to Bhutan, do it with Vishal!
Bhutan | Jan 6 - Jan 11, 2023

E
Eva W.
Manhattan, NY | Reviewed on Jan 12, 2023
Vishal was very knowledgable about Bhutan and helped me craft the ideal itinerary that balanced a lot of hikes, cultural sites, and relaxation. He was very flexible when we wanted to book our own hotels and helped to give advice and guidance on the best places to stay. Tek, our tour guide, was fantastic and really helped us understand Bhutan culturally and was extremely knowledgable about the flora/fauna, animals, and natural landscape of Bhutan. Sonam, our driver, was a great and we felt... Read more

Vishal was very knowledgable about Bhutan and helped me craft the ideal itinerary that balanced a lot of hikes, cultural sites, and relaxation. He was very flexible when we wanted to book our own hotels and helped to give advice and guidance on the best places to stay. Tek, our tour guide, was fantastic and really helped us understand Bhutan culturally and was extremely knowledgable about the flora/fauna, animals, and natural landscape of Bhutan. Sonam, our driver, was a great and we felt very safe with him. Overall, we had a great time and would highly recommend doing your trip to Bhutan with this crew!

Activity Reviews
Wangditse Lhakhang Hike
Wangditse Lhakhang Hike
Thimphu

beautiful hike starting at the Dochula Pass with huge payoff at the end. a bit slippery/icy during the winter months, but still totally do-able if you be careful

Quality of Experience
Guides, Drivers and Staff
Transport
Hike to Tigers-nest Monastery
Hike to Tigers-nest Monastery
Paro

it's a bit of a touch hike but so worth it!

Local specialist: Vishal Pradhan
Vishal
Vishal Pradhan
Local specialist in Paro, Bhutan | Replied on Jan 15, 2023

Dear Eva,

Thank you for much for the kind words.
I thoroughly enjoyed organizing this trip and I shall share this kind words with Tek and Sonam,
Thank you for your patronage and i shall hope that Bhutan will inspire and beckon you to come back again.

With best regards Vishal

Visit to Vietnam
Vietnam | Dec 31 - Jan 10, 2023

Nani
Nani L.
San Jose, CA | Reviewed on Jan 12, 2023
We really enjoyed the trip and wish could stay longer to see more of the beautiful place. We love the places we visited, the foods, the hotel and the guides. The guides ( Tu in Hanoi, Mr. Dzung in Hue And Hoi An, Mr. Minh in Hoi An, And Tony in HCMC were all very knowledgeable of the history of the places we visited. We learned so much about Vietnam and the culture.
Mr. Nguyen, our driver in Hue And Hoi An
Was very nice and helpful.
Hanoi is very nice city, clean with a lot of... Read more

We really enjoyed the trip and wish could stay longer to see more of the beautiful place. We love the places we visited, the foods, the hotel and the guides. The guides ( Tu in Hanoi, Mr. Dzung in Hue And Hoi An, Mr. Minh in Hoi An, And Tony in HCMC were all very knowledgeable of the history of the places we visited. We learned so much about Vietnam and the culture.
Mr. Nguyen, our driver in Hue And Hoi An
Was very nice and helpful.

Hanoi is very nice city, clean with a lot of lakes and beautiful flowers.
Halong Bay is very beautiful, we couldn’t get enough of the scenery. Hoi An is a very nice city, and peaceful , we love our bike ride through the rice padi field , visiting organic Farm and had Bamboo boat ride along the water coconut tree.
Mekong Delta is another experience, we love the bike ride in the Village, seeing all kind fruit trees, visiting local local people making hand craft from water Hyacinth and Banana midrib. Then listen to the Vietnamese song. We love our Bamboo boat ride along the Creek.

I think overall Vietnam is very beautiful Country.

Dat did a very good job in combining sightseeing, history and eco tour. He was always standby and always there to help us with any questions we had. He made sure everything went smoothly and made sure we enjoyed our stay. He always checked on us to see if everything went well.

We highly recommend Realistic Asia , especially Dat as the Travel Specialist, who designed our trip.

We will sure come back to see more places in Vietnam and will asked Dat to design our trip again.

Cảm ơn Dat! Hẹn gặp lại

Hotel Reviews
Mekong Lodge
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Êmm Hotel Saigon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Phu Thinh Boutique Hotel & Spa

Very nice room , but breakfast wasn’t that good. Shuttle bus needs to have longer hours.

Authenticity & Character
Location
Can walk to Old Town
Staff
Cleanliness & Comfort
Bed is very comfortable and spacious
ÊMM Hotel Hue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Verdure Lotus Gradeur (former Halong Aquamarine Cruise)
Ha Long

The door to the Balcony needs to be repaired , it has big gap.

Location
Staff
The staffs in the dining room were friendly
Cleanliness & Comfort
Dal Vostro Hotel & Spa
Hanoi

Good breakfast And friendly staffs

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Continue Mekong Lodge - Ho Chi Minh City
Continue Mekong Lodge - Ho Chi Minh City
Cai Be

Love the ride on Bamboo boat along the Creek, Listening to traditional music. Learn about the making of rice paper, rice pop , Banana candy and tried honey tea

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh City - Mekong Lodge
Ho Chi Minh City - Mekong Lodge
Cai Be

Love the bike ride through the Village . Learned about the local hand craft and saw a lot of fruit trees.

Quality of Experience
Food
Love the fish and the Banana flower dish
Guides, Drivers and Staff
Tony Will make sure we learned about life in Mekong Delta. He is very knowlageable about life in Mekong Delta
Transport
Ho Chi Minh City Highlights
Ho Chi Minh City Highlights
Ho Chi Minh City
Quality of Experience
Guides, Drivers and Staff
Tony is very knowledgeable and informative. We learned a lot about the History of HCMC.
Transport
Cam Thanh Fishing Village Tour & Basket Boat Ride
Cam Thanh Fishing Village Tour & Basket Boat Ride
Hoi An

Love the bike ride , visit to Oganic farm and the Bamboo boat ride.

Quality of Experience
Food
Love the Banana flower dish and the Phuong Bahn mi
Guides, Drivers and Staff
Mr. Minh is very easy going and fun.
Enjoy Walking Tour of Hoi An's Ancient Town
Enjoy Walking Tour of Hoi An's Ancient Town
Hoi An
Quality of Experience
Guides, Drivers and Staff
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing
Touch the History of Former Imperial Capital - Hue Full Day Sightseeing
Hue
Quality of Experience
K
Food
It’s home cooking meal, delicious
Guides, Drivers and Staff
Mr. Dzung is very informative And knowledgeable . We learned a lot from him. Mr. Nguyen, the driver is very nice and helpful.
Transport
Hanoi - Halong Bay (Verdure Grandeur Cruise )
Hanoi - Halong Bay (Verdure Grandeur Cruise )
Ha Long Bay

Beautiful scenery. Shuttle from Halong Bay back to the hotel was not on time. The driver came very late.

Quality of Experience
Food
The egg coffee was very good
Guides, Drivers and Staff
The manager and the tour operator was lack of Information . They couldn’t give answer on the problem that we had. The tour operator wasn’t very knowledgable giving explanation on Hang Sung Sot cave. The Kitchen staffs were friendly.
Transport
The driver came very late to take us back to the hotel. We had plane to catch and have to ask the travel specialist to solve the problem.
Explore The Beauty of Hanoi - Full Day Sightseeing
Explore The Beauty of Hanoi - Full Day Sightseeing
Hanoi

Loves the lakes and the Museum of Etnicity

Quality of Experience
Food
Guides, Drivers and Staff
Tu is very friendly, fun and knowledgeable
Transport
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Jan 30, 2023

Dear Nani,
Thank you so much for such a detailed review! I am delighted to hear that you have enjoyed your trip to Vietnam. Your feedback will give us more detail to improve our service in the future. I hope to see you again on your next holiday in South-East Asia!
Wish you all the best and hope to welcome you again in the future!
Dat

This was a trip of a lifetime for my husband ...
New Zealand | Dec 14 - Jan 5, 2023

Caley
Caley V.
Denver, CO | Reviewed on Jan 12, 2023

This was a trip of a lifetime for my husband and I. Sabina developed the most action-packed 23 days in New Zealand's south island. We did all of the helicopter items, mountain biking, hiking, canyoning, jet boating, kayaking, and stargazing. Our cups were full by the end of the trip. In fact we didn't want to leave!

Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Jan 13, 2023

Thanks for the lovely reply, I'm so glad you and your husband had the best time here! :D

Top notch!
India | Jan 1 - Jan 5, 2023

S
Sara B.
Shaw, DC | Reviewed on Jan 12, 2023
Trip organize Ravi and trip liason Ajay were top notch! They made our trip extremely memorable and perfect in every way. Can’t recommend KimKim and Active India enough. Read more

Trip organize Ravi and trip liason Ajay were top notch! They made our trip extremely memorable and perfect in every way. Can’t recommend KimKim and Active India enough.

Hotel Review
The Oberoi Delhi

The best hotel I’ve ever been to

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Jan 12, 2023

Dear Sara,
Greetings and good wishes !!
Thank you so much for taking the time to provide feedback. Your feedback is greatly valued and important to us. We appreciate your kind and encouraging words. It would be a privilege for us to design and serve your India trip.
Kind regards,
Ravi

Amazing and memorable trip to Morocco
Morocco | Dec 26 - Jan 8, 2023

Janet
Janet K.
Saint Helen, MI | Reviewed on Jan 11, 2023
Our trip was unforgettable!
From the very beginning we were met by our driver (Mohammed) at the airport in Casablanca. Automatically he made us feel welcome and comfortable by his beautiful smile and pleasant demeanor. He was our driver throughout our entire 11 day vacation. He was interesting and patient and an expert driver.
Hakim provided us with the most amazing places to stay as well as provide smart and informative guides when taking a tour of markets, medinas, Mosques or famous...
Read more

Our trip was unforgettable!
From the very beginning we were met by our driver (Mohammed) at the airport in Casablanca. Automatically he made us feel welcome and comfortable by his beautiful smile and pleasant demeanor. He was our driver throughout our entire 11 day vacation. He was interesting and patient and an expert driver.
Hakim provided us with the most amazing places to stay as well as provide smart and informative guides when taking a tour of markets, medinas, Mosques or famous sites.
I can’t think of any way we could have been accommodated any better.
Superior service and attention was given to us at all times.
I would highly recommend Hakim with the Kimkim Travel team.
I can’t say enough… it was the best!!

Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Jan 12, 2023

Dear Janet,

Thank you so much for your generous feedback.

I am very glad and honored to be part of your great trip to Morocco. I am also glad to hear that the trip as well as the rest of the services met your expectations and you had a memorable journey with our team.

I would also like to thank you for your reactivity and smooth communication throughout all the steps of the planning.
It was a pleasure to be your local specialist and I hope to hear back from you one day!

Best,
Hakim

The trip overall was fantastic!
Morocco | Dec 25 - Jan 3, 2023

A
Aarti J.
Round Lake, IL | Reviewed on Jan 11, 2023
The trip overall was fantastic! Firstly, our guide Ibrahim was very accommodating - he made a special effort to find our group vegetarian food for all meals. He was very skilled at working with the locals at each location to make sure we were taken care of. In addition, our transportation between locations was very comfortable. The vans we used had wifi and were just generally comfortable to travel in.
Secondly, the activities were engaging and fun. In particular, our group loved the...
Read more

The trip overall was fantastic! Firstly, our guide Ibrahim was very accommodating - he made a special effort to find our group vegetarian food for all meals. He was very skilled at working with the locals at each location to make sure we were taken care of. In addition, our transportation between locations was very comfortable. The vans we used had wifi and were just generally comfortable to travel in.
Secondly, the activities were engaging and fun. In particular, our group loved the glamping experience in The Sahara. The camel ride up the dunes to watch the sunset as well as the ATV excursion to the hotel for breakfast the next morning were exhilarating and well planned.
Finally, our lodging was mostly comfortable. We had less than ideal lodging at Ouarzazate, but other than that, the hotels we stayed at in our other locations were nice, comfortable, and had great facilities.
Overall, Megan did an amazing job planning the trip. Everything was well thought out, our excursions/activities were entertaining, and she did a great job accommodating us.

Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Jan 30, 2023

Hi Aarti,

Thank you so much! I especially like hearing that our staff on the ground is doing well. I am sorry that Ouarzazate is not quite up to snuff, but I'm afraid that city is so limited. However, I'm glad the rest was able to make up for it!

Best,
Megan

Morocco 2022
Morocco | Dec 23 - Dec 29, 2022

Ravi
Ravi P.
Lansdale, PA | Reviewed on Jan 11, 2023
We were a group of 14 (4 families) traveling from Philadelphia to Morocco on a 7 day trip. Sharon was a our KimKim specialist designed the itinerary and made necessary arrangements for travel, stay and tour guides at all the locations we visited in Morocco.
Our experience has been one of the best! It was our first visit to the African continent and to a culture that is very different from the Eastern (India) or Western (US) culture.
Morocco is one of the cleanest countries that I have...
Read more

We were a group of 14 (4 families) traveling from Philadelphia to Morocco on a 7 day trip. Sharon was a our KimKim specialist designed the itinerary and made necessary arrangements for travel, stay and tour guides at all the locations we visited in Morocco.
Our experience has been one of the best! It was our first visit to the African continent and to a culture that is very different from the Eastern (India) or Western (US) culture.
Morocco is one of the cleanest countries that I have been to. Every city street we visited is kept very clean! Kudos!

Here is a a list of our memorable experiences:
-Fes - Belly dance in a local restaurant. Make sure you make your dinner reservations well in advance. Between the wine, music and dance you will truly enjoy the experience.
Soak up the sun and try ALL the local food (with bottled water). I was interested to try camel meat but to my surprise it was hard to find a dish made of camel meat in local restaurants.
-Merzouga - The camel ride to the desert camp and ATV ride back is an awesome experience. Watching the sunrise from top a high sand dune is memorable.
-Boumalne Dades - Do not miss the view of the Jorge! Whew - breathtaking! Walking in the valley and being with nature (for a little while) and meeting the locals (Amazigh, also called as Berbers but please use Amazigh to refer to them).
Marrakesh - The market square has so much to see, eat and witness, your senses are going to get pounded. Pace yourself and enjoy everything, one at a a time.
We had teens traveling with us and never felt unsafe in Morocco. Well, they went to a nightclub in Marrakesh and returned at 3am in cab by themselves, if that isn't safe enough, what is!

Shoutout to Mohammed (tour guide), Ahmed (driver), Hassan (Guides), Sharon and KimKim!

Highly recommend KimKim and Morocco for a very diverse experience!

Activity Reviews
ATV Quad Tour of the Desert
ATV Quad Tour of the Desert
Merzouga
Quality of Experience
Guides, Drivers and Staff
Transport
Fes to Merzouga via Ifraine and Azrou -  Camel Trek to Desert Camp
Fes to Merzouga via Ifraine and Azrou - Camel Trek to Desert Camp
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Jan 21, 2023
Hi Ravi, Thanks so much for taking the time to write us all such a wonderful review! We are thrilled to hear that you had an amazing experience in Morocco! So sorry for not getting to meet you in person as you came through the Valley of Roses - we had some guests at our home that day and it was difficult to get away. Sorry you didn't get to try to camel meat - since camels are very valuable animals they actually don't eat them a lot and it is considered a delicacy in Morocco. So, I guess... Read more

Hi Ravi,

Thanks so much for taking the time to write us all such a wonderful review! We are thrilled to hear that you had an amazing experience in Morocco! So sorry for not getting to meet you in person as you came through the Valley of Roses - we had some guests at our home that day and it was difficult to get away. Sorry you didn't get to try to camel meat - since camels are very valuable animals they actually don't eat them a lot and it is considered a delicacy in Morocco. So, I guess you'll just have to come back for that - and next time you will need to spend some more time in the Dades Valley and really absorb the Moroccan Amazigh culture and hospitality!

Thanks again for the review and for trusting us with your (big) family holiday!
Take care and keep in touch!
Sharon, Mohammed, and the rest of the Morocco Immersion family

Good tour of Costa Rica and good job from kimkim
Costa Rica | Jan 2 - Jan 10, 2023

Daniel
Daniel R.
Malaysia | Reviewed on Jan 11, 2023
Thoroughly enjoyed a comprehensive tour on Costa Rica over 7 days. First timer using kimkim and was very pleased with the overall experience. The initial booking on-line and subsequent adjustments were done very easily. Kimkim staff respond very quickly and precisely, and get things done. All the service providers in Costa Rica, transportation and excursions, were professional, on-time, and delivered what was booked. Read more

Thoroughly enjoyed a comprehensive tour on Costa Rica over 7 days. First timer using kimkim and was very pleased with the overall experience. The initial booking on-line and subsequent adjustments were done very easily. Kimkim staff respond very quickly and precisely, and get things done. All the service providers in Costa Rica, transportation and excursions, were professional, on-time, and delivered what was booked.

Hotel Reviews
Grano de Oro Hotel
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Vela Boutique Hotel
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gran Hotel Costa Rica, Curio Collection by Hilton
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santa Elena Cloud Forest Reserve Guided Hike
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde

This activity started with a 20 mn drive in a mini bus from our hotel to the Reserve through a dirt road up the hill. We were there in January so the road was dry, but according to the driver, it can be challenging at time. The Reserve got a number of tracks ranging from 0.5km to 4.8km loops. The guide tour took about 2 hours using a 1.5-2km track, as we progressed slowly looking at plants and animals. The track is easy to walk on, especially since we were there in January and it was fairly dry. The weather can change very quickly and can be very misty at time, so come equipped. Although walking around by yourself is not difficult (if you got transportation to get to the Reserve), having a guide is very valuable since it is next to impossible to find and see animals by yourself. The guide carries a telescoping lens so that you can observe very well all there is to see. Our guide, Danny, was most knowledgeable about all the plants around, and was happy to talk about anything related to Costa Rica. We thoroughly enjoyed discussing with him. He managed to find a sloth, porcupine, a tarantula (hidden in a hole), and plenty of birds and other animals. We walked up to the top of the area, where there is a 4 story tower to observe the surroundings, including a number of volcanos. At some stage, we were at the exact point where the water would either go to the Pacific ocean or the Caribbean seen, depending on which side you go. This tour is great for nature lovers and worth getting a guide if you want to fully experience this unique place.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano & 1968 Reserve Hike
Arenal Volcano & 1968 Reserve Hike
Arenal/La Fortuna

Had a very good two hours hike with a small group of other travellers. This was well organised. Although if you have your own transportation, it is not difficult to get to the start of the hike, having a guide will greatly help with actually seeing any of the wild life, in addition to lots of interesting information about the volcano itself. . It is next to impossible to spot any of the wild life by yourself. The guide carries a telescope lens allowing to see the animals very closely and take good pictures. We made an improptu stop on the way to the volcano because our guide knew that a number of sloths were in trees next to the road, and was excited to show them to us. They are very few sloths left in the wild and they are very difficult to spot. It was a a very good start of the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist:

Amazing Trip to Jordan and Egypt!
Egypt | Dec 6 - Dec 25, 2022

M
Meera i.
Australia | Reviewed on Jan 11, 2023
Sherif and his team at Dunes & Beyond (DB) in Egypt and his associates in Jordan (Karma House Travels ) made our dream holiday come true! They were outstanding! Smooth airport assistance and hotel transfers that made us feel like VIPs. And local private-guided visits including transfers that were such a pleasure! The itinerary was well planned as per our requests and beautifully executed! Sherif also communicated throughout our entire trip to ensure there were no issues.  Special... Read more

Sherif and his team at Dunes & Beyond (DB) in Egypt and his associates in Jordan (Karma House Travels ) made our dream holiday come true! They were outstanding! Smooth airport assistance and hotel transfers that made us feel like VIPs. And local private-guided visits including transfers that were such a pleasure!

The itinerary was well planned as per our requests and beautifully executed! Sherif also communicated throughout our entire trip to ensure there were no issues. 

Special mention to the guides, Lina in Cairo and Muhammed on our Nile cruise.  The Nile cruise from Luxor to Aswan was the highlight of our visit, with Sherif managing an upgrade to an upper deck suite. 

Special mention also to Khalil, who drove us around Jordan. Not only was he a fantastic driver, he was also our walking wiki on all things Jordan! Such a pleasure to have him for our trip!

Thank you Sherif and the team at D&B and Karma House !  

Activity Review
Nile Cruise from Luxor to Aswan-Philae Temple / Unfinished Obelisk/ High Dam - Overnight in Aswan
Nile Cruise from Luxor to Aswan-Philae Temple / Unfinished Obelisk/ High Dam - Overnight in Aswan
Aswan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sherif Khalil
Sherif
Sherif Khalil
Local specialist in Egypt | Replied on Jan 12, 2023

Hi Nagesh & Meera,

Thank you so much for this wonderful review, I had the pleasure to meet you in person and very much looking forward to seeing you again.

Best,
Sherif

Amazing Family Holiday!!!
Croatia | Jul 22 - Aug 6, 2022

Erin
Erin K.
Canada | Reviewed on Jan 11, 2023
We are first time clients for travel with Kim Kim and had the privilege to work with Nikola to plan a 16 day trip to Croatia with my family (husband and three young kids). We were VERY IMPRESSED and HIGHLY RECOMMEND both our local travel specialist and the agency! The planning process was very easy and Nikola was very fast to reply to emails/calls and adapt our itinerary to meet our travel goals. He was able to provide local expertise for itinerary (Zagreb - Plitvice - Split - Hvar - Korcula... Read more

We are first time clients for travel with Kim Kim and had the privilege to work with Nikola to plan a 16 day trip to Croatia with my family (husband and three young kids). We were VERY IMPRESSED and HIGHLY RECOMMEND both our local travel specialist and the agency! The planning process was very easy and Nikola was very fast to reply to emails/calls and adapt our itinerary to meet our travel goals. He was able to provide local expertise for itinerary (Zagreb - Plitvice - Split - Hvar - Korcula - Dubrovnik). My husband and I are very experienced travellers but were a little nervous travelling with our three kids (age 5, 3 and 10 months) to Europe in the high season with COVID reaching endemic levels. Once we landed in Zagreb our trip was so smooth and easy. Nikola had arranged for all airport transfers, all accommodations (which were beautiful and all very central), breakfast each morning to make things easy with the kids, and all private transfers. He was always available if we had any questions and to adapt to any unexpected needs. It felt like Kim Kim went above and beyond to make sure we had the trip of a lifetime and our kids had a blast!!!! Thank you, and we can't wait to plan another trip soon!

Local specialist: Nikola Vojvodić

We were a bit skeptical of the whole process ...
Mexico | Dec 29 - Jan 6, 2023

Deena
Deena B.
West Lake Sammamish, WA | Reviewed on Jan 11, 2023
We were a bit skeptical of the whole process at first, but went with it and now that we have returned and reflected on the experience it was amazing to have KimKim there for us every step of the way. We have traveled a lot in Mexico previously and wanted an authentic experience without the stress. Leslie was super kind and accommodating throughout the planning and booking process- I highly recommend using her and KimKim. Then, once we were on our trip Ximena was there on What’sApp to help... Read more

We were a bit skeptical of the whole process at first, but went with it and now that we have returned and reflected on the experience it was amazing to have KimKim there for us every step of the way. We have traveled a lot in Mexico previously and wanted an authentic experience without the stress. Leslie was super kind and accommodating throughout the planning and booking process- I highly recommend using her and KimKim. Then, once we were on our trip Ximena was there on What’sApp to help with anything we needed - even sending reminders every evening for the next days activities which included things to think about doing on our free days. We were especially grateful to have Tere waiting for us at the rental car agency to help us navigate that after a long international flight, and to have her there at our departure to make sure everything was correct. It was just such a huge relief to have her and the entire KimKim team available for anything we needed!

Activity Reviews
Float in the Muyil Sian Ka'an Biosphere Reserve with transportation from Cancun.
Float in the Muyil Sian Ka'an Biosphere Reserve with transportation from Cancun.
Cancún

This was the highlight of the trip for me! We loved floating in the canals carved by Mayans 2,000 years ago. Don’t book the ruins option - it’s an hour walk to get to the ruins. Stick with their most popular tour. Our guide Memo was amazing as was the food we enjoyed after. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Traditional Mayan  Dinner
Traditional Mayan Dinner
Mexico

We arrived in Nuevo Durango and Blanca and her family welcomed us in and showed us how to make hammocks. My son, who is 9, absolutely loved it and didn’t want to leave. Blanca offered lemonade and we took turns weaving. I speak fluent Spanish but no one else in my family does, and none of the other hosts spoke English. Thankfully I was able to translate for everyone but I’m not sure how it would work if someone was going that didn’t speak Spanish…? The food we ate was amazing, and my kids loved it. I was convinced they weren’t going to eat it but they did! And they loved it

Quality of Experience
Food
Guides, Drivers and Staff
Coba and the sacred Mayan roads
Coba and the sacred Mayan roads
Cobá

We enjoyed Coba - especially the biking and the more shaded cover Vs Chichen Itza. Our guide was just ok. We went on New Year’s Day so perhaps he was a little tired from the night before. We picked him up at the Pemex near the entrance and he helped us find parking. He slowly explained some things about the ruins before we went in (he was very patient with my kids asking a ton of questions). When we got the main ruins, we sat under a palapa area in the shade while he told us about the ruins. He then opted to stay in the shade instead of walking with us over to the main ruins. He said it was to allow us to walk around but it would have been nice to have him there (and to have a picture of all of our family in front of the ruins!). Selfies will work just fine.

Quality of Experience
Guides, Drivers and Staff
Immerse Yourself in the Peaceful Yokdzonot Cenote
Immerse Yourself in the Peaceful Yokdzonot Cenote
Mexico

We visited several cenotes in the area and this one was our favorite. It’s an hour drive from Valladoldid, but close to Chichen Itza. We drove to the cenote for an afternoon arrival and then did the Nights if Kulkulcan at Chichen Itza (to avoid the heat and my 5 year old whining). It worked out great for our family. The only odd thing was that the people who worked there seemed very confused about our entrance including a meal. We were given menus, then they were take away once they knew we had food included, but then they told us pretty much everything was available for us to order… it was a little confusing.

Quality of Experience
Food
The food was awesome! The soup was amazing
Local specialist: Leslie Pérez

Exceptional service, exceptional vacation!
Galapagos Islands | Dec 9 - Dec 22, 2022

Barb
Barb M.
Forest Hills, MI | Reviewed on Jan 11, 2023
We could not have been happier with the service we received from the kimkim team! Lucia and Angel responded immediately to our questions before and during our travel. Every possible effort was made on their part to ensure we had a safe and exciting vacation with exceptional guides at every turn. Our time in Peru was a once-in-a-lifetime experience! We had an amazing tour of Lima (thank you Juana!), an educational Sacred Valley tour (thank you Henry!). Lucia and Angel reserved Andre as... Read more

We could not have been happier with the service we received from the kimkim team! Lucia and Angel responded immediately to our questions before and during our travel. Every possible effort was made on their part to ensure we had a safe and exciting vacation with exceptional guides at every turn.

Our time in Peru was a once-in-a-lifetime experience! We had an amazing tour of Lima (thank you Juana!), an educational Sacred Valley tour (thank you Henry!). Lucia and Angel reserved Andre as our Machu Picchu guide and he was perfect for us. Andre taught us about Incan culture and history as well as the integration of Incan beliefs into everyday Peruvian life. This was a highlight of our stay in Peru.

Juan Carlos led an exceptional excursion in Cusco and we can personally recommend his services. There were extenuating circumstances during our Cusco stay but Juan Carlos and the kimkim team made sure that we remained comfortable and cared for without interruption.

Off to Ecuador where we were treated like royalty by Angel and Sebastian in Quito. The next morning, we flew to the Galapagos and the attention from the kimkim staff did not disappoint. Rita was attentive to our every need (drivers, boat transfers, flights, ferries) --- she could not have done more for us! Julio (our guide for nature hikes) was knowledgeable, humorous and energetic.

Definitely take the snorkeling trip to the uninhabited island and try to secure Ricardo as your guide. He and the boat captain went above and beyond to create a memorable experience for everyone. The food and staff on board the Nautilus were friendly and accommodating in every detail.

Our final stop was at the Middle of the World where Marco provided an interesting and amusing tour. We truly enjoyed our time with him. Before we boarded our flight home, Angel took the time to meet us personally at the airport and share much-deserved hugs and farewells.

Because of an unexpected event in Peru, we were unable to meet our daughter on the Galapagos Islands as stated on our original itinerary. Lucia and Angel not only ensured that she was able to participate in the activities as planned, they also rescheduled events for us back in Peru until we could join her. We were never concerned for her safety and she even got one-on-one tours from the guides on the Galapagos Islands.

A final observation: You will not be disappointed with the service provided by this kimkim team. Lucia and Angel managed everything: meals, tickets, transfers, taxis, luggage transport, tours, entrance fees... the list is lengthy! You will be well taken care of and can be secure knowing that your agents are on top of every activity, hotel, and transportation need.

No one could have asked more from Lucia and Angel. We recommend them --- and the tour they created for us --- without reservation!

Happy travels to Peru and Ecuador, everyone!
Barb and Dan

Hotel Reviews
Isamar Hotel
Puerto Villamil, Isla Isabela

Sea breezes lulled us to sleep!

Authenticity & Character
Location
Right on the beach. Nice.
Staff
Stored our luggage, put out a great breakfast buffet, provided extra towels: they couldn't have been nicer or more attentive!
Cleanliness & Comfort
Hotel Villa Laguna
Puerto Ayora

Great pool!

Authenticity & Character
Location
Very close to the piers and the nightlife and the music and the plaza and the restaurants!
Staff
Cleanliness & Comfort
Kitu Hotel
Quito
Authenticity & Character
Definitely a boutique hotel. We were on the 4th floor (walk up) and our drive and guide carried our heavy bags all the way up for us!!
Location
Beautiful night time view from the balcony
Staff
Cleanliness & Comfort
Tierra Viva Valle Sagrado
Urubamba

Gorgeous setting, fabulous food, great staff. The room itself was basic, but we were outside most of the time. Beautiful setting near mountains and the river. The town of Ullantaytambo is not remarkable, but it's lively and interesting!

Authenticity & Character
Location
Staff
Maritza was a lot of fun. We enjoyed everyone, but she was very kind and friendly!
Cleanliness & Comfort
Arawi Miraflores Prime
Lima

Location in a funky part of Lima: short walk to Larcomar and Miraflores park.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Excellent breakfast buffet!
Union Hotel Cusco
Cusco

Great food, excellent and attentive staff. Fun location near the mercado and a short walk from the plaza.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Isabela Island's Treasures: Exploring the Breeding Center & Wetlands
Isabela Island's Treasures: Exploring the Breeding Center & Wetlands
Galapagos Islands

One of the highlights of the islands! If you want to see tortoises, take this tour!

Quality of Experience
This was a must-see for us. LOTS of tortoises to see.
Guides, Drivers and Staff
Julio showed us flamingos, Darwin finches, different flora and fauna of the Galapagos. We arrived when the tortoises were being fed and that was a bonus for sure!
Transport
Well, we walked.
Dinner by the Sea
Dinner by the Sea
Galapagos Islands

Delightful night time boat shuttle to an adorable restaurant.

Quality of Experience
The food was exceptional, great cocktails, loved being near the water
Food
We upgraded to lobster. Worth it!
Transport
Short ferry ride and you're there
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

We were unprepared for the amazing the boat ride! Schooner to the island, hike to a spectacular view, snorkeling with penguins and sharks and sea lions. And they never stopped feeding us on the boat!! Breakfast, snack, lunch, snack, snack. Lovely voyage!

Quality of Experience
I love boat rides. That was enough for me. The hike and snorkeling were extras. :)
Food
Guides, Drivers and Staff
Ricardo crushed it! Concerned about the environment, intelligent, worked well with the entire group.
Transport
Woohoo! Sailboat!
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Quito

Marco was hilarious and was a good sport while we practiced our Spanish and asked him to take photos.

Quality of Experience
Great tour on site; the woman was humorous and intelligent
Food
Guides, Drivers and Staff
Thank you Marco!
Transport
Cusco - The Sacred Valley
Cusco - The Sacred Valley
Peru

We enjoyed an amusing and educational tour of the area and the peoples of Cusco!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Machu Picchu - Huayna Picchu - Cusco
Machu Picchu - Huayna Picchu - Cusco
Peru

We were blown away by Andre and our experience at the citadel. Mystical, practical, humorous, intelligent... an indescribable experience.

Quality of Experience
Everything was ready for us: train tickets, bus tickets, knowledgeable tour guide. It was perfect.
Food
We ate at Toto's. Good lunch buffet. Avoid the drink "Machu Picchu" unless you like toothpaste or mouthwash!
Guides, Drivers and Staff
Andre was amazing!
Transport
Maras & Moray Tour
Maras & Moray Tour
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Highlights of Lima-  City Tour
Afternoon Highlights of Lima- City Tour
Lima

We had a unique experience due to political upheaval --- our guide kept us safe and informed!

Quality of Experience
Guides, Drivers and Staff
Juana was excellent
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Jan 16, 2023
OMG Barb and Dan, this is such a beautiful review, just like you guys!!
I am really happy that you had a wonderful experience with us :)
it was lovely meeting you guys I will appreciate those memories forever, especially your day of arrival in Quito and that perfect dinner night!!!
I hope you can come back soon since Amazon is waiting for you, I know the next time you will be speaking Spanish that will enhance the experience in a memorable way!
It's hard to put in words everything I felt...
Read more

OMG Barb and Dan, this is such a beautiful review, just like you guys!!
I am really happy that you had a wonderful experience with us :)
it was lovely meeting you guys I will appreciate those memories forever, especially your day of arrival in Quito and that perfect dinner night!!!
I hope you can come back soon since Amazon is waiting for you, I know the next time you will be speaking Spanish that will enhance the experience in a memorable way!
It's hard to put in words everything I felt reading this, I am really grateful to have this job where I can Meet travelers like you who become close friends!
Thank you for being so kind and nice all the time!
PS: Pictures are amazing I love them!

Warm regards, and come back soon,
Lucia and Angel.

Honeymoon in Iceland.
Iceland | Jan 3 - Jan 8, 2023

Stephanie
Stephanie M.
Dubuque, IA | Reviewed on Jan 10, 2023
When setting out to plan our honeymoon we ran across Kimkim. Having never heard of it before we were a bit skeptical, but we are so glad we did some research and committed! Having someone on your side to book events and offer optional sightseeing advice was amazing. With our busy schedules we would have never had the time to research Iceland in this depth. Silvía was amazing in helping to plan our trip, as well as with helping coordinate several last minute changes during our trip.... Read more

When setting out to plan our honeymoon we ran across Kimkim. Having never heard of it before we were a bit skeptical, but we are so glad we did some research and committed! Having someone on your side to book events and offer optional sightseeing advice was amazing. With our busy schedules we would have never had the time to research Iceland in this depth.

Silvía was amazing in helping to plan our trip, as well as with helping coordinate several last minute changes during our trip. Because of her invaluable help, we were able to see everything we hoped for and many places we would have otherwise missed.

Silvía handled everything from the car rental to booking hotels and activities that require advance ticketing, making the entire process easy and stress free.

We began our trip to Iceland by picking up our rental car and immediately setting off for a winter snorkeling session in a national park, followed by a dip into a nearby hot spring, Secret Lagoon.

The second day was filled with sightseeing waterfalls and a snow mobile ride on a glacier.

The next day, we explored natural ice caves and Diamond Beach.

Our 4th day was spent in Reykjavik, relaxing at the Sky Lagoon and exploring much of the city.

Day 5 we attempted to search out the northern lights. Although it wasn’t a good night for the lights, we were able to check out several restaurants and tried some traditional Icelandic cuisine.

The hotels each night were very nice and accommodating, often with their own restaurants with great food.

We would recommend this trip, especially with Silvia’s help, to anyone. Without her help, we would not have experienced nearly as much as we did.

Hotel Reviews
Hótel Klaustur
Kirkjubæjarklaustur

Clean hotel with friendly staff. The cocktails at the hotels bar were great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vík í Mýrdal
Vík

Clean, modern, and friendly staff. The hotel’s restaurant was great! We had the artic char and lamb shank, both were delicious!

Authenticity & Character
Loved the stone and glass contrast.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hunting the Northern Lights with a Guide -Private tour
Hunting the Northern Lights with a Guide -Private tour
Iceland

We didn’t see any of the lights, but still had a good time trying. Our guide was very friendly and offered new knowledge of Iceland!

Quality of Experience
Guides, Drivers and Staff
Transport
Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Myrdalsjokull glacier snowmobiling
Myrdalsjokull glacier snowmobiling
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters
Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters
Iceland

Our guide Eeva was great! Very friendly and easy to talk to. It was surprisingly warmer in the water than out! A fun experience I am they were able to reschedule for us (due to flight delay)!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Silvía Ástvaldsdóttir
Silvía
Silvía Ástvaldsdóttir
Local specialist in Sweden | Replied on Jan 12, 2023

Hey Stephanie and Joshua,

Thanks so much for the awesome review! So happy to hear that your honeymoon in Iceland was a blast.

Cheers,
Silvia

Very smooth and easy process. Everything was ...
Jordan | Jan 3 - Jan 7, 2023

K
K H.
Costa Mesa, CA | Reviewed on Jan 10, 2023
Very smooth and easy process. Everything was taken care of.. was nice to just sit back and enjoy the trip. Great people as well. Read more

Very smooth and easy process. Everything was taken care of.. was nice to just sit back and enjoy the trip. Great people as well.

Hotel Reviews
Memories Aicha Luxury Camp
Wadi Rum
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Moon Hotel
Wadi Musa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jan 11, 2023

thank you Keaton.
wish you all the best.
Samir

Amazing experience! Highly recommend Kimkim and Kristy
Peru | Dec 24 - Jan 4, 2023

T
Tamri G.
Bellevue, WA | Reviewed on Jan 10, 2023
I would like to thank Kimkim and Kristy especially to make our trip a reality. We were booked to travel to Peru in December but had a last minute cancellation due to political unrest in Peru. However, Kristy was able to create our itinerary within a week for Galapagos, Amazon Rainforest and Ecuador that enabled us to keep our travel dates. We spent 4 nights in Galapagos, 3 nights in the Napo Wildlife Center and 4 nights in Quito most of which were due to transit and travel. We visited 2... Read more

I would like to thank Kimkim and Kristy especially to make our trip a reality. We were booked to travel to Peru in December but had a last minute cancellation due to political unrest in Peru. However, Kristy was able to create our itinerary within a week for Galapagos, Amazon Rainforest and Ecuador that enabled us to keep our travel dates. We spent 4 nights in Galapagos, 3 nights in the Napo Wildlife Center and 4 nights in Quito most of which were due to transit and travel. We visited 2 islands in Galapagos - Santa Cruz and La Isabela. Santa Cruz is populated and had a feel of a touristy beach town, La Isabela was beautiful and remote. Our hotel was right on the beach and we were able to find some time to relax and enjoy the scenery. Most of the days start early at 6 or 6.30am with guided tours or travel logistics between Islands or to and from Quito. Our guides were very proficient about the local wildlife, flora and fauna. Kids enjoyed snorkeling, we toured lava caves apart from visiting the Tortoises, Iguanas and Sea Lions that are in abundance. My favorite part of the vacation was the Napo Wildlife center that required a 2.5hr motor boat ride from Coca to the cultural center and then a 2hr paddle boat ride to the Wildlife center. The hiking in the rainforest, watching caimans, giant otters, macaws, rainforest canopy were an experience of a lifetime. Thanks to all our guides, especially Jose in the Napo wildlife center to make our trip an unforgettable experience!

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Jan 10, 2023

Hi Tamri,

Thank you so much for leaving a review of your experience! It was my pleasure helping you navigate the situation in Peru and helping you plan a new trip to Ecuador. So glad it all worked out and you enjoyed your time there. I will pass on your message to our team there as well. We hope to help with your trip to Peru in the future! I look forward to staying in touch.

Best,
Kristy

Mysterious Morocco..!!
Morocco | Dec 22 - Dec 31, 2022

Uma
Uma M.
India | Reviewed on Jan 10, 2023
Going to Morocco was on my bucket list since very long & I finally made it there. Our trip was quite hectic as we wanted to cover as much as possible within our constrained time frame. Our itinerary said "included" for many visits but I wonder why we still had to pay entry fees at some locations even though these excursions were as included..?? Let me give my feedback location wise as follows :- ** Marrakech : Fun city.
We stayed at Sofitel & they did not let us check in till almost...
Read more

Going to Morocco was on my bucket list since very long & I finally made it there. Our trip was quite hectic as we wanted to cover as much as possible within our constrained time frame.

Our itinerary said "included" for many visits but I wonder why we still had to pay entry fees at some locations even though these excursions were as included..??

Let me give my feedback location wise as follows :-

** Marrakech : Fun city.
We stayed at Sofitel & they did not let us check in till almost 3:30pm in the afternoon. Very bad service at the front desk with no consideration for guests. But the location is very good & rooms + breakfast are good.
The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

** Merzouga : Awesome.
This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

** Fes : Highly overrated.
Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Walk through the Imperial City was also just okay & the guide there mostly took us to shops & browsing walk through some streets of the old Medina. Please don't shop here as souvenirs are almost double the price than in Chefchaouen.

** Chefchaouen : Beautiful.
Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

** Tangier : Vibrant.
More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

** Casablanca : Average
A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Finally - Morocco is a county one must visit to see the diversity & enjoy the beauty..!!

Hotel Reviews
Hotel Xaluca Dades
Boumalne

Average place to stay as this town was very small. But the restaurant need to improve hygiene & cleanliness standards for sure.

Authenticity & Character
Location
Staff
The service staff in the restaurant.
Cleanliness & Comfort
Sofitel Casablanca Tour Blanche
Casablanca

** Casablanca : Average A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms.
Hilton Garden Inn Tanger City Centre
Tangier

** Tangier : Vibrant. More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

** Chefchaouen : Beautiful. Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Marjana
Fes

** Fes : Highly overrated. Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Authenticity & Character
Location
Approach.
Staff
Management.
Cleanliness & Comfort
We got the worst room.
Tiziri Luxury Camp
Merzouga

** Merzouga : Awesome. This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

Authenticity & Character
Everything..!!
Location
Everything..!!
Staff
Very courteous & warmth..!!
Cleanliness & Comfort
Everything..!!
Activity Reviews
Visit Majorelle Gardens
Visit Majorelle Gardens
Marrakesh

Beautiful gardens with wide variety of plants & trees. Overall a great experience.

Quality of Experience
Guides, Drivers and Staff
Driver Imad is amazing.
Transport
Cleanliness & maintenance of the vehicle.
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

The entire experience was amazing & enjoyable. Majorelle Gardens are beautiful.

Quality of Experience
Very knowledgable guide.
Guides, Drivers and Staff
Driver Imad is a star - soft spoken, calm & very helpful.
Transport
Comfortable but a very run down vehicle.
Hammam & Spa Experience Marrakech
Hammam & Spa Experience Marrakech
Morocco

The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

Quality of Experience
Value for money we paid for vehicle, Riad experience at Fes & Hamaam at Marrakech.
Guides, Drivers and Staff
We enjoyed the entire journey because of our driver Imad so we compromised on the vehicle quality.
Transport
Vehicle was spacious & comfortable but totally run down.
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Jan 13, 2023
Hi Uma, Thank you so much for sharing the travel experience you had with our company. We really appreciate the positive side of your feedback and the negative side as well. Your experience means so much to us and we will take all your comments into consideration. We are so sorry to hear about your experience in some hotels. We have been proposing these accommodations for our guests for many years ago and we have never received any negative feedback about them. I have passed on to them your... Read more

Hi Uma,

Thank you so much for sharing the travel experience you had with our company. We really appreciate the positive side of your feedback and the negative side as well. Your experience means so much to us and we will take all your comments into consideration. We are so sorry to hear about your experience in some hotels. We have been proposing these accommodations for our guests for many years ago and we have never received any negative feedback about them. I have passed on to them your feedback and they promised that such situations wouldn't take place again. We have implemented a new communication system for our booking manager to double-check with hotels, transportation suppliers, and tour guides to assure that all the aspects of comfort are provided for our guests before the trip takes place. Concerning the entrance fees, kindly note that we don't include them in the price offer and if you get back to the price proposal sent to you, you will find out all the services included in the price quote.

Thank you for your review and sorry again for the inconvenience:)

Best Wishes,
Mohamed

Great trip to Columbia. I would recommend wor...
Colombia | Dec 23 - Jan 1, 2023

Anastasia
Anastasia A.
Bangor, ME | Reviewed on Jan 10, 2023

Great trip to Columbia. I would recommend working with KimKim!
There were a few minor issues that could be ironed out, but now that I know what to expect & the right questions to ask, I would definitely use this service again ;)

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jan 11, 2023

Dear Alley Family,

wow, these are great photos! How nice that you were able to enjoy your Christmas vacation with the family in Colombia! I'm also glad to see and read that you had a good time. Cartagena is always a little chaotic during high season, but it all worked out and you had a great vacation. Thank you for the nice comments and the kind communication!

You are always welcome back here!

Until next time and
Best regards from the whole team!
Michael

A Dream Trip Come True
Chile | Dec 11 - Dec 24, 2022

Sarah
Sarah A.
United Kingdom | Reviewed on Jan 10, 2023
This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered. In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous,... Read more

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous, the food was delicious and the scenery was breathtaking. We left Chile full of great memories and a desire to come back again.

Our favourite guide is by far Felipe who gave us a brilliant, informative and entertaining tours of both Santiago and Valparaiso. The private dinner at Gloria & Leo’s house was one of our most memorable nights as we bonded over food, politics and music, spending over three hours singing songs by Violeta Parra and Victor Jara.

Visiting Pablo Neruda’s houses La Sebastiana and La Chascona was another highlight of the trip. I would highly recommend these visits for the poet’s fans.

And of course, the amazing places in Patagonia and Atacama are all beautiful and worth visiting. The only place I would have skipped are the Tatio Geysers, which were underwhelming.

There were a few minor issues noted below, which should be addressed to help improve future trips:
(1) Some of the tour guides did not speak any English, which was a problem for my mother. I translated most of the time, but this may pose an issue for someone who does not have a Spanish-speaking companion with them.
(2) The hotel (Big Sur) we were booked at in Puerto Natales was of very poor quality. Having no knowledge of local hotels, we trusted Lorena’s recommendation, but were surprised to find that the hotel, which is only 3 months old, to be more of a hostel/B&B than a proper hotel. We changed our booking on arrival to Costaustralisa, and were partially refunded.
(3) Our trip to Magdalena Island was cancelled last minute without the travel agency making alternative arrangements. I had to find an alternative arrangement myself and ask the agency to book us a different tour!

Apart from these issues, I would give the trip five stars.

Hotel Reviews
Renaissance Santiago Hotel
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ladera
Providencia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Viña del Mar & Valparaíso
Day Trip to Viña del Mar & Valparaíso
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

Underwhelming experience. The tour guide was very rude and unhelpful. We missed the sunrise because he was late and quite frankly the whole place was underwhelming. I would skip the tour if I were you :)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Baltinache Lagoons - Currently unavailable
Hidden Baltinache Lagoons - Currently unavailable
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Kayaking in Eberhard Fjord
Kayaking in Eberhard Fjord
Puerto Natales

I did this activity on my birthday - it was my first ever kayaking experience. The instructor, Juan Pablo, was excellent - funny, helpful, informative and good-looking too :)

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park
Full-Day Tour of Torres del Paine National Park
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Punta Arenas
Explore Punta Arenas
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Maipo Valley Wine Experience
Maipo Valley Wine Experience
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Dinner Experience
Private Dinner Experience
Santiago

This dinner gave us one of our most memorable nights in Chile and possibly our lives. We were generously hosted by Gloria and Leo in their home: they cooked and sang for us, and we bonded over a shared love of music and politics. They made us feel at home in Chile, creating an intimate experience that we will cherish forever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 10, 2023

Sarah, it was very special planning this trip for you and mom and glad you both enjoyed it. I took notice of your suggestions during the trip and appreciate them. Gloria, Leo and Felipe send their regards and along with our entire team, we wish you both a fantastic year 2023 with more traveling adventures to come!
Best always,
Lorena

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